Big O Tires Reviews

I definitely won't be back to this or any location for that matter. Also, one of the employees started smoking up right in the shop (right beside my car sitting on a tire and like no worries). I was charged without either authorization and basically extorted as I had no choice but to pay and deal with things later by taking my business elsewhere. Only consolation is that businesses like these will eventually come to nothing, as word of mouth and no-repeat customers are the coldest dish they will be served. They are rude, unprofessional and appalling!

Vancouver customer that won't be back

Then, he said, "Well, we would need to put it back up on the rack and would need more time." But since he had the car on the rack, we might as well get new tires anyway, as the tire with the flat only had a few thousand miles left on it. I was able to confirm with him that the balancing is covered and would not require me to buy tires so I am not sure why them having to put the car on the rack would warrant buying new tires.

Then, I asked them to rotate the tires from front to back (this is a front wheel drive car). They replied with, "That is not necessary, you always keep the good tires on the back of the car." I said to him, "I have never heard of that. Front wheel drive cars wear tires in the front faster as that is where the turning, torque, and braking load happens." He disagreed with me. I said, "Well, I still want the tires rotated to the back," and he says, "okay, we will do that."

Later that day, I got a call from them saying that the car is ready but they did not rotate the tires due to a "tread issue," which was never elaborated on. I did not bother to ask why at this point as I was so frustrated with these people. I picked the car up and was told that I would need new tires in a few months when the rainy season comes.

I spoke to so many people in the corporate office and they will not honor it because they took the word of the store manager. They want to offer one tire free but I have 2 bad tires. Why can't they stand by their products? I would like Big O to stand by the coverage.

When I went down there on 9/10, Derick basically called me a liar. I stated that he told me he quoted me 2 different tires. I told him that the only quote I got and wanted was on the Nexen tire. He then stated that he does not have them in stock and it would be after a few days to have them on stock. I will never go back to that Big O ever again, and I will tell everybody who needs tires or anything else done, to go to Fletcher's!

I went home to research some comparable items online and found a good middle ground tire. I printed the price and brought it back. In all ways, it matched the specs of their high-end model. Ryan was kind of nice and helpful, but the other guy working the desk was abrasive and a know-it-all. He said, "Oh, we could never match that price. We are already losing money on that tire every time we sell it." What a crock.

Ryan did find a comparable tire and said he could match the price I brought in, but it would take a day to get the tires to the store. So I made an appointment for the next day.

The following day, I walk in first thing in the morning to avoid the rush. Ryan and the other guy were both working the desk and, before Ryan could say anything, the other guy began a tirade about how the other tire that I priced it against was really $200 per tire more than the price listed and that...

It was more than I could bear. Clearly they weren't going to honor the price that we agreed upon the previous day. Clearly I had wasted an entire day waiting for them to get their act together. Clearly, I needed to go somewhere else for my tires.

I have always had good service at Big-O tires before this and was very disappointed how much of a difference the wrong person at the front desk could make. I still may go back to Big-O tires for repairs and punctures, but I don't think I will view them as anything more than a tire repair facility from now on.

I walked into their shop and all of the mechanics were hanging out in the front customer area. They had tattoos all over the arms, necks, and some on their faces. Their appearances were dirty, disheveled, and they looked like ex-cons who could care less about serving a customer. I walked into the middle of an argument between the supervisor, Manny, and one of the mechanics. The mechanic was arguing that he wasn't going to clean up all the other bays, just his. The technician in the sales floor, drinking the customer coffee said, "Go over there. He'll help."

They took the car and performed the service, and when I returned, the Supervisor, Manny, says, "You owe me $46". When I questioned the charge, he stated, "I don't know what to tell you man. I just punch in the code and it spits out the price." When I told him that all of my previous services, which were on my account, were $19.99, he stated, "That's why the old manager got booted because he was giving people the coupon all the time. I ain't going to lose my job over a coupon, 'ya know what I mean?"

I couldn't believe what I was hearing and proceeded to pick-up a card for the store manager so that I could address the issue with him. I took my keys and went out to my car, only to find that the technician didn't bother to cover the seat, floor, or wash his hands. There was oil all over my new light colored seats, floor mats, and on the gear shift and steering wheel.

I returned to the shop and told supervisor Manny about the mess and he stated, "I can't help you man. You need to come back and talk to the manager." I said, "Okay, just come out to the car and see the damage so you can see for yourself." He followed me to the car and looked at the mess. The supervisor began a curse laden rant about the, "** kid" who performed my service and that he has told him a thousand times about this stuff. His rant lasted about 4-5 minutes and at one point, he said the he wished the, ** kid was still here so that he could ** yell at him. Then he pronounced, "That's it. This kid is gone!"

At this point, I had had enough and left the facility. The next day, the manager of the shop called and apologized for the issue and told me to go to the car wash/detail shop next door, to his store and to have them call him to authorize the cleanup of the mess. So, I go in on Labor Day on Saturday morning, dropped the car off, and expected the problem to be resolved. The car wash calls me to advise that the manager at Big O Tires has refused to authorize the charges. I immediately call Big O Tires and the manager advises that he needs to submit paperwork to their corporate office and it will take 3-4 weeks to get the oily mess cleaned up.

Really? 3-4 weeks to process a check request? Long story short, Big O Tires will not get one more penny of my hard earned money!

The next day, I made a trip to Indianapolis to a funeral. My brake light came on. I was crunched for time and I was thinking everything was okay. I had just left the shop less than 24 hours before I went to funeral. I was coming back home when I realized I didn't have much brakes left. In fact, I got a ticket for speeding because I could not slow my car down. The next day, I took my car to a different repair shop. I had to have new brakes and pads, and my brake fluid was low. Then on next Monday, I went back to Big O. I told them the problem that I had. They acted like it was no big deal. I guess they never checked my breaks at all. And the owner told me you can drive on low brake fluid.

I drove over to the other Big O, and they managed to fix it. They gave me attitude after finally fixing it, stating my coolant was low and thinking I'm stupid because the radiator cap was off and to the side. The attitude picked up even more when I said they needed to call the manager at the other Big O as they are the ones that did it. He told me "No, you can call them." For the record, the second Big O only charges 8.00 to fill the coolant tank.

Third Big O happened well before this. It's the one in Sandy, Utah. I took it there to fix a starting problem. They drove it around for a few hours and told me, "Good news! We got something to break, now pay us 170.00 to fix the 2 hoses we blew!" For the record the issue there was a main relay in the Acura legend - common issue they didn't know about. In regards to the main relay, I called the Big O and asked them about the main relay. The answer was, "Um, what does it do?" I told them and they said they will call right back. It's been over a month, they have never once called back.

Every time I've gone to a Big O, it's been a bad experience, and that's it. I am done. They are arrogant and condescending, especially when you do know what you're talking about and they can't BS you into buying things you don't need.

I can see why you have so many in the Salt Lake areas. You got to spread the bad service around. Keep this in mind; you are not the only tire/repair shops in the city. People will stop using your services.

Injectors were leaking from the top of the fuel, WATER in reservoir and radiator not full. We took a sample out of the reservoir and indeed, it was WATER. Mark, Big O's employee, tried to convince me that WATER was antifreeze! I neglected to tell him about the sample we took. So he went on and on about how honest he was and indeed it was antifreeze for sure. He even told me he tested it! After another ** story via phone from Mark and a call from some GM in Glenwood, all they could offer was to drain my radiator and refill it. No thanks. I would not take my bicycle to Big O tires! I hope this stops someone else from getting flimflammed.

The oil had just been changed at Jim Marsh Jeep Dealer just 700 miles before, so I did not need an oil change. They could see the sticker indicating this on the window. They wrote the incorrect mileage as 102475 on the invoice when it was actually 118225. The bill for this scam came out to be $1,175.

Also, I had to go back two more times because the front was not properly aligned. They (Big O Tires) wrote down the wrong mileage so the warranty on the work expires sooner than it should.

On my third trip back to complain, they finally corrected the mileage error (118325).

I will never purchase anything from them again. Also, they acted as if they were doing me a favor by accepting my money.

As of August 15, I have no rebate and no response from Mr. Adams.

Later in the day, after 12pm, I went out for some usual driving like grocery store trip, fast food McDo's, and a trip to postal office to FedEx. Okay, after I get back home at night, when I was about to recharge my car battery as a monthly stuff I do; I found that my right front wheel cover was gone! Then, I went to check the others and the left front was loose too. I've never touched these wheel covers ever, so it made me very frustrated. I immediately linked the incident to the CARELESSNESS of Big-O-Tire staff. I will visit the store tomorrow as well as calling the Corporate Customer Service and see what I can do. A new set of 4 covers costs $40, even when it's only generic (same shape, no Toyota label in the middle)! I'm not wanting to buy these stuff myself for something I didn't do!

Actually, last time when I went to do tire rotation; shortly after they rotated the tire, Camry's cooling system went down. It took me $1000 to fix the ** thing that I bought for $4000. Maybe it was them too!

I went back and Big O said I need shocks (752). It still has tire hop. I went back and Big O said I need to replace factory linkage, it's undersized (771). The drive's still the same. Now Big O said it's the tires. I have paid 2372 and my truck still drives the same and they wanted me to spend more money?

Logic dictates that they are the keystone mechanics or they are ripping people off on purpose. If Big O tells you that you need something other than what you drove in for, get a second opinion.

So the last time we went, we arrived at 7:05 AM and found out they did not open until 7:30 AM. When the manager got there, I went in to see how long it would take since we were the first and only customer there. He replied, "It takes us at least 1.5 hours to get the shop set up for customers.” I have never in my life known anyone to advertise a certain time to be open but, in reality, they aren't.

That is the last time I purchase anything from Big O Tires. I always went to them in Utah and was treated very well and they were friendly to everyone. This manager needs a good dose of **.

I asked him if I could bring car by and have him fix it for free since it had been overlooked during the last service visit. He told me that he would have to charge me as he thought that the nail got in the tire after I had left the store. I asked him if he would at least give me the benefit of the doubt since I was there just a few days before, and he said that he would not accomodate me.

After saying this, Jeff hung up on her again without acknowledging her or giving any kind of comment. I find this to be extremely disrespectful on behalf of the Big O Tires' staff. This is not the example of proper common courtesy displayed in a business setting. This upsets me only because my family and I have been loyal customers for a few years now. Because of this event, we will no longer utilize Big O Tires' services. They have just lost our business. I hope they can learn from this and also take into consideration the various complaints against them on the Consumer Affairs website.

I called Adam twice. When I did speak with him this morning, he was oblivious and unconcerned about the level of service I received on 4/21. He also gave me attitude and said "I'll call you back in two hours." And he hung the phone up on me without asking my phone number. Obviously this is the standard of service they apply to people with concerns. They choose to mistreat the customer, and then they ignore them. I am seeking reimbursement for $31.68. I am skeptical that I in fact received an oil change at all. They did not rotate the tires, they did not top off fluids, they did not put the clips back on my Volvo that hold the grill on the car.

When I call the storer who had sold me the tires and rotated them, I was told that they use a pressure torque tool to tighten. I stated that they were over-tightened, and could not be removed and broke the lug nut. They offered some services (this was actually the third time I have had an issue with this store), and the manager called to state that the locking nuts were hand torqued. He offered a free oil change and to replace the locking tool (now that I already had the locking bolts removed). The nuts were obviously not hand torqued, the manager stated he cannot watch his staff all the time.

I am stranded on mountain highway, single female, snow showers, and no cell reception. If the nuts were truly hand tightened, a tire change could have been done in a reasonable amount of time by myself. Instead, I waited for two hours, $230.00 tow charge, $40.00 for replacement lug bolts, had to replace all tires. It was stressful and I lost a day of work; they would give me a free oil change.

I now have to drive 25 miles to have warranty, rotate tires and/or flat repair because they refuse to work on our vehicles. Does this make any sense to anyone? A consumer points out a mistake that could have deadly consequences and they are asked to not come back. I never raised my voice, but thought to point out the legal ramifications in Colorado. Tampering with motor vehicle is a class 5 felony. Some say it was an honest mistake. The worker had 4 opportunities in which he saw that tire.

When he started the lugs, tightened with air wrench, torqued them down, and finally, when he put the hub cap back on. It sure seemed deliberate, calculated and down right incompetent, and he had worked there 6 years.

During both visits to this store to have this work done, I asked the manager to be careful with my car, I explained that the front end is very low and the car cannot be parked into the curb, especially the curb at their store, as it has rocks inlayed in the cement that protrudes and would damage my car. I tell them this at every visit. I was waiting for my car and I observed the mechanic drive my car and park it into the curb. My front spoiler was crushed into the rocks and he left it parked that way. The mechanic was not sitting on a protective seat cover and there was no floor cover in my car either. I was upset and asked him to back my car up (he had the keys) as it was on the rocks. He did it. I informed the manager (Justin) that I am upset that after giving specific instructions not to park my car against the curb, he was careless in his communication with the mechanics and did it anyway. Justin looked at my car and told me "it's fine", there is no damage.

I took my car to Chrysler the next day and they told me that the spoiler was not ripped or torn, but there were several scrapes and scratches under the spoiler that Big-O should fix. In addition to the spoiler issue, my brakes are squeaking again. I had asked Big-O for the old parts from my car, but they did not give them to me. Chrysler also told me that Big-O had put "after market" parts on my car, which I have no problem with, but they did not put the correct type of rotors on my car. My car requires a rotor that has holes in them to cool off the brakes, as a result of installing different rotors, my car will run hotter and the brakes will wear faster. I had just bought new tires for my car here, which they installed, but did not align the car so I went back and asked them to do that, which I paid for. If you put tires that cost $300.00 a piece on a high performance car, you should align the car, or at least ask. It was out of alignment.

All of these issues led me to believe that Big-O does not care, does shoddy work, and has no regard for the customer's satisfaction or the expense that customers will have to pay as a result. I paid Big-O several thousands of dollars only to be in a situation where I have to correct problems with another mechanic. I do not have the money to do this right now, as a single parent with a child in college and one at home, it was a strain on the finances to accomplish this work.

I am fortunate that I did not get into a car crash due to the defective tire. I am also concerned that the tire was part of an entire batch of defective tires that other drivers are using. The tire separation problem is the same as the well-known problem that Ford had with Firestone tires installed on the Ford Explorers and which resulted in a mass recall. Big O Tires did not take the problem of my defective tire seriously, which means that they are continuing to sell the tires to other drivers, who may then be at risk of having a serious car accident. They seem to be concerned more about maintaining a profit than customer safety!

I got a call back from Tim telling me it was the bearings. The front left bearings and the front right bearings needed to be replaced. I let Big O tires do the work on my car, which was partly covered under my warranty. Tim told me that the car would take a few hours to finish and it would be ready about 5pm. After about six to seven hours went by, we decided to go to Big O Tires and see if the car was complete. When my fiance and I arrived to Big O Tires, Tim explained to us the work was complete, but he could not release the car to us due to non-payment from my warranty company.

We tried to contact the warranty company, but had got no answer and we could not pick up our car. Tim told us he wanted to take us to the back to let us hear a noise coming from the back end of the car, he explained, "You can only hear the noise when it is in mid air, elevated on the car lift and with someone in it pressing the gas pedal. You should go get it checked by Car Max". The next day on December 23 at approximately 11:26am, we drove to pick up the Mercedes from Big O Tires and was told by Tim that the problem was fixed and he had test drove the car and the car drove like a Mercedes should. A few days later on Christmas night, we drove to California and noticed the noise was still there. We returned to Las Vegas on December 28 and noticed the noise was worse than before.

The next day on the 29th at approximately 10am, we brought the car back to Big O Tires and we told Tim the noise was still there. Tim said, "Oh it is, yeah I think it's that back end I told you about, but we will double check to see if the bearings are on right." I let Big O Tires check it over. Tim gave me a call back and said, "Yeah, I think that sound is coming from the back end. The bearings are fine and they just got to get the car ready to go so it will be about 15-20 minutes." My fiance and I went to pick up the car. Tim said, "Yeah man, I think it's that back end, I'll go see if your car is ready to go." Tim came back inside the store and told me when the mechanic went to pull my car around the front, all of the sudden, the ABS light came on.

I explained to him that the light never came on when the car was in my possession and I never had any problems with the ABS. I asked Tim if any one did a test drive to the car to hear the noise. Tim said, "Yes, the mechanic test drove the car, but he does not speak very good English and I could not test drive the car because I am the only one at the desk." I then asked Tim why is the ABS light on in the dash. Tim said, "We don't know why it's on because we do not have the proper device to hook up to a Mercedes to tell us the problem. Drive the car as least as possible until your appointment at Car Max."

At this point, I was upset and I just wanted my keys and to just leave the place. When I drove from Big O Tires I came to the first light, stepped on the brake and heard a loud grinding noise, which I have never heard before. I felt the car was unsafe to drive. I feel that Big O Tires is responsible for the ABS light coming on, my brakes grinding, and the original problem not getting fixed. So $484.86 was put into the car to fix a problem that never got fixed.

I got a call back from Tim, telling me it was the bearings. The front left bearings and the front right bearings needed to be replaced. I let Big O tires do the work on my car, which was partly covered under my warranty. Tim told me that the car would take a few hours to finish, and it would be ready at about 5PM. After about six to seven hours, we decided to go to Big O Tires and see if the car was complete.

When my fiance and I arrived at Big O Tires, Tim explained to us the work was complete, but he could not release the car to us, due to nonpayment from my warranty company. We tried to contact the warranty company, but got no answer, and we could not pick up our car. Tim told us he wanted to take us to the back, to let us hear a noise coming from the back end of the car. He explained, "you can only hear the noise when it is in mid air, so he elevated the car on the lift with someone in it pressing the gas pedal. You should go get it checked by Car Max".

The next day, on 12/23/10 at around 11:26 AM, we drove to pick up the Mercedes from Big O Tires, and was told by Tim that the problem was fixed, and he had test driven the car, and the car drove like a Mercedes should. A few days later, on Christmas night, we drove to California, and noticed the noise was still there. We returned to Las Vegas on 12/28/10, and noticed the noise was worse than before.

The next day, on 12/29/10, at around 10 AM, we brought the car back to Big O Tires, and we told Tim the noise was still there. Tim said, "oh it is, yeah I think it's that back end I told you about, but we will double check to see if the bearings are on right". I let Big O Tires check it over. Tim gave me a call back and said, "yeah I think that sound is coming from the back end. The bearings are fine, and they just got to get the car ready to go, so it will be about 15-20 minutes". My Fiance and I went to pick up the car. Tim said "yeah man, I think it's that back end. I'll go see if your car is ready to go". Tim came back inside the store, and told me when the mechanic went to pull my car around the front. All of a sudden, the ABS light came on. I explained to him that the light never came on when the car was in my possession, and I never had any problems with the ABS system.

I asked Tim if any one tested the car to hear the noise coming from the car. Tim said, "yes, the mechanic test drove the car, but he does not speak very good English, and I could not test drive the car, because I am the only one at the desk". I then asked Tim why is the ABS light on in the dash. Tim said, "we don't know why it's on, because we do not have the proper device to hook up to a Mercedes to tell us the problem. Drive the car as little as possible, until your appointment at Car Max". At this point, I was upset, and I just wanted my keys and just leave the place. When I drove from Big O Tires, I came to the first light, stepped on the brake, and heard a loud grinding noise, which I have never heard before. I felt the car was unsafe to drive. I feel that Big O Tires is responsible for the ABS light coming on,my brakes grinding, and the original problem not getting fixed. $484.86 was put into the car to fix a problem that never got fixed.

The physical damage is the brake system. My brakes grind now, and the abs light is on. The noise in the car seems worse than it originally started. I should not bring my car into a shop and pull it out with a new problem, with the original problem not getting fixed. I am completely inconvenienced. Also, I can not drive my car, due to it being unsafe. Now, I am going to have to spend more money to find what is wrong with my car.

Apparently I needed some sort of seal for my oil pan. I said no thanks, and left. My car was acting bad, and my transmission seemed to be missing as soon as I left. I called them and Tim answered and said sorry, we are closed. I asked if I could please bring my car back and find out the issue and he said no way. We are closed.

I told him my transmission was acting bad right away as soon as I left and he said he couldn't do anything. I took it to a real mechanic. Apparently someone drained my transmission there and burned my transmission up. Also the seal on my oil pan was completely intact. Nothing was wrong there. I looked on my receipt and it said 'needs transmission service'.

I called and the owner called me back and said, "Well, we didn't even do anything to the transmission." I asked how he knew it needed service and he said he's not sure. I asked why they said my oil pan had a leak when it does not, and he had no answer for that either. All around they were so extremely rude and unhelpful. I went all the way to corporate, and no one helped me whatsoever.

They do not stand behind their work at all, and Tim says they do not even hire 'real mechanics'. He stated that they hire people that only know how to change oil, nothing else. And they are not even certified. It makes me very angry that I took my car there and got very badly hurt. It will cost me over 2500 dollars to fix the mistake Tim and Big O tires slapped me with. They eventually offered me a free oil change. I asked them who would be doing it. They said they would. I declined for obvious reasons. And I no longer need my oil changed. My car is parked. They killed it.

After returning four times and never having the problem fixed, I took my car to Lowe's Auto Repair in Springville. After driving the car around the block, he knew instantly what the problem was. I didn't need the front rotors resurfaced. I needed entirely new rotors ($134.70). I told Mr. *** that I had taken my car to Big O Tires and he was completely disgusted that a tire shop could not figure out how to fix the problem. It took him less than five minutes to diagnose the problem. After he put new rotors on the car, the car worked perfectly again.

Three minutes, no one was there waiting for me. I waited for 12 minutes and was freezing. I went back in and called and they said they would be here in 10 minutes. Yeah, so I went back outside in the cold to wait some more. It was 4:10 when I couldn't stand outside anymore and went back in and called again. "Oh, yeah, he left 10 minutes ago. He should be there by now.” I went back out to look to no avail. I waited about three more minutes and there was a van driving all through the parking lot. I told them where I would be waiting! I chased him down. I asked him what the deal was. He told me that he had been told a little after 4 that I needed a ride. The keys were locked in the van and it took him awhile to break into it.

Why didn't someone keep looking for those keys when they discovered they were missing at 11 am? Why was I lied to and told that they would be waiting on me at 3:30? Why was I lied to again and told that I would then be picked up at a later time when the driver claims he wasn't even told that someone needed picked up until 4? I don't know that the work was even done on my vehicle, but I sure will remember the lack of service when they claimed they weren't even busy. Several people asked if I needed a ride somewhere and every time they did, I said it was to Big O, but they were coming and I didn't want to pass them and be rude, the people told me they wouldn't hold their breath. Another lady told me her story that they told her they could change her oil in an hour as she was the first person in at 7 am. It was 9:30 when they were done, and they told her it was because they had cars waiting from the night before. Why didn't they tell her that? Not very good stories coming from this store. I will not frequent it again.

This ripoff by a business in San Ramon is typical of the city's quest to be an upscale, overpriced, elitist community. When I want to buy something, I go to nearby cities as I am well aware that people here think that if you live here, you must be rich. Not so! I resent this attitude to the nth degree. Elitism is what is wrong with this country. Check out the Congressmen and Representatives in the federal government. They don't even want us to eat cake.

First of all, Big O doesn't drill out the old ball joints. They buy control arms, which all of us guys know the ball joints come already in the control arms, that's why they just order control arms, which didn't need to be replaced, and just pass the bill on to the customer. The shocks didn't really need replaced. One of your competitors told me Big O is good for charging people that don't really need work done. The boulder Big O (tel # 303-449-5393), tried to say 50,000 miles ago that I needed lower ball joints.

Hello, it's still running without them until January 2010. That manager has been replaced and no longer working there is what I'm told now. I also got told I have bad credit and they wouldn't give me a credit card. I own my own business for thirteen years now. I felt you might be interested why people go elsewhere.

As I approached the counter to pay, the rep Fuji told me that he wanted me to be aware before paying, while holding my credit card, that the tire was a black wall. All my tires are white wall facing out. I asked why no one told me and was there nothing else to match? I was told that the tire is discontinued and that there are no white walls that the rep could get until Monday. I was left in a real bad predicament, but decided not to pay for a black wall that was already put on the vehicle and told the rep to put back the tire I had on and I will go to the establishment across the street (Firestone). I do not like Firestone, but I was given no choice. The rep apologized but I feel it was just to humor me. I used to do a lot of business with Big O as did my family, but that will stop because of this deceptive and corner-your-customer attitude to force a decision and sale deceptively.

I told my wife, we didn't need a gasket and that was confirmed today. It was time for an oil change. She took it to where I have all my work done on my truck,and there was no mention of an oil pan gasket. So I think, they were setting us up on the 2 occasions before, by spilling oil all over, so we would think we needed a gasket.

We are senior citizens, and I don't like being taken advantage of and I wonder just how many other females and or senior citizens this has happened too.

After some jousting with the sales boy and his trips to the manager the price was raised to over $300.00. I called the customer relations department and informed them of the above. Later the same day Gabriel, the store owner, called me and started with the shimmy talk. Gabe contended that Bill was giving me the price for a tuneup on a Honda Civic that I don't own. He went on about the price of 8 plugs and this is where he lost me, he asked me how do I imagine the $129.00 with parts and labor.

I told him that I'm not imagining anything, I'm just telling him what his employee told me. He started to talk about prices at dealers and others, as if he was talking to an employee so I just hung up on Gabe's word. I will never get service from another Big O Tire again. If you're in need of an honest auto services, don't go to this store.

I knew this was a lie as three of the four bays were empty and the only car in the bays was one that had been there when I pulled up an hour ago. When I asked him if he had just forgotten that I was in his waiting room for the past hour, he didn't have an answer except to apologize again. I told him that I was leaving and would never buy tires there again (I had been a customer for over ten years). My complaints are: a) They don't honor appointments they make, b) the manager has no idea what was going on in his store, even on a slow day and c) the manager lied to my face rather than admit that he screwed up.

I used to recommend them to others, but I will be sure to now warn others about using them. Sometimes when businesses fail, they only need to look at themselves and not blame the economy or government. I own a service-oriented business myself and I find it hard to imagine these guys have so much work that they can afford to blow customers off like this. Now I know what the "O" means in Big O --**.

The damage discovered could not have been missed if my car was checked at Big O as I was told it was. This incompetence thankfully did not lead to any harm to me, but it would have had I not felt things were not correct. Had anything happened that would have lead to a crash, injury or death, this terrible lack of judgment could have caused Big O huge sums of money in a lawsuit. Please reconsider using Big O. The jeep dealer also stated I needed an oil change. So that wasn't done either! The sticker from my previous oil change is still there as well. Extensive missed damage not caught! What else did they neglect to do?! Huge costly mistake to take my car to Big O!

I have an inspection company that when I go do inspections I put several miles on my car. I come to find out they did not balance the tires at all so when I was on the freeway, my car would start shaking so I could not go any faster than about 62 mph. It was so bad that I decided that I better go get new tires as I could not drive it the way it was. I went to your store on 12300 So in Draper. I asked them what it would cost for the 4 Big O tires and when he quoted me, I could not pay that much for the tires. He worked with me to get a price I could pay. He also checked to see if the tires had been balanced recently when they were done and he told me that they had not been done.

While there was no damage or problems other than it took me longer to do my inspections, there was no problems. If your store on 12300 South had not treated me so well, which is what I was used to getting from Big O, you would have lost a customer. Now I know that I am only one person but you know the saying that if a customer is happy they will tell 20 people, if they are unhappy they will tell 40 people.

I will never go back to your store on Redwood Road. They are jerks and it could have been worse if something would have happened. From now on, my business will go to your store on 12300 Draper Utah. They did a great job. I guess this will only matter if it matters to the people or corporate people of Big O.

One of the personnel stated that the manager was not there, and nobody else had the knowledge to enter the information. So I made a choice to wait a little while. The reason for me wanting the 90 days same as cash, was so that I would not have the burden of paying out all the cash, at one given time, even though I had the money in the bank. I wanted to allow a few more paydays to pass, so that I sustain my account balance at a certain level, that keeps me at peace with my finances.

The economic damage is that, I have a payment due, which I had already placed $300 down. That is a payment bigger than you would want or need, but my objective was that I did not want any interest payments or penalty, for no reason at all. This turned out to be the worst deal I have made in a while, because the account is at around 27% interest. If this had been discussed to me properly, I might have paid for it all, in one payment, or I would not have bought the tires, until I had saved all the money.

I hate the financial institution that we have now, because they are not doing good business for the public. Although, they indicate there is no interest, or charges on my bill, when I requested the payoff. It changed the amount from the current balance of $952.37 to a payoff of $969.37. That increase is a charge for something. So today, I sent my payment in full, so they can no longer affect my financial condition. I also cancelled my account with them.

They balanced my tires, rotated them and even checked my brakes for $10.99 each tire. Not only did I save almost $20, the manager at Discount Tires said if I would have bought the tires there they would not have charged me. You may think you just lost one customer but I have six adult children whom I'll be telling what happened to me and they won't go to Big O and I'm sure they'll tell their friends and so on. I truly hope you treat your next customer fair or they won't come back.

When this happened, the tire sensor was broken, due to how hard I went to the side. The cost to replace that at Big O was $151.99. The mechanic said it was just a worn sensor, and broke on its own, and Big O was not responsible. Totally false. Jeep informed me that the sensor does not just break, and that the blow out definitely caused the damaged sensor. I have spent a great deal of money at Big O, and plan to return, so all I am requesting is reimbursement for the broken sensor from that blown out tire. I have receipts to verify my purchases and and regular maintenance with Big O. My 10 month old P215/60R17 BIG O Euro Tour T rear driver side tire, simply blew out causing a broken sensor in that tire, which cost me $151.99.

If my wife had agreed to this estimate, she would have paid 4 times the going price for the parts (pads) and would have had unnecessary work performed on the front brakes. Because she did not, the only damage will be Big O losing all future possibility of working on our vehicles.

They didn't even have manager there, so I talked to the owner's son but he didn't seem to listen or take care of the problem. Instead the technician was lying and blamed everything on me. They were very irresponsible and didn't even fix the damage that they caused. When I put my car into the shop I want my car to be repaired, not damaged. They are suppose to take good care of my car but instead they are taking advantage of the customer like this. I feel very disappointed and mad. How can they just damage someone else's property and lie like that. This is very unfair. I need someone who can help me in this situation.

Big O tire is treating customer with bad service. They don't even greet or appreciate customer being in their store. They just stare at customer and not even willing to help out; what kind of customer service is that! I never had any damage on rear bumper before I went to Big O Tire. Aren't they supposed to repair rear bumper damage that they made on my car? I've been customer since before the new owner was there. How can they treat customer like this!?

The repairs should have been done before the truck was released to the customer. Upon inspection at home, we found that the right front brake caliper mounting bracket had been removed. We had not been informed that this procedure had been performed or why. We looked at the wheel weights on wheels and we could not find where any had been moved, removed or added. The tires had been purchased on December 20, 2008. The mileage on the truck was 19,447. I took the truck in on June 20, 2009 and the mileage was 25,882. There were 2 right rear wheel studs that were broken. The truck was again taken in on August 12, 2010 and a left rear wheel stud was broken. I will not be doing business with Big O Tire business any time soon.

When Big-O saw the ad, they said they could honor the price, however, when all was said and done they decided to add a shipping charge to the cost of the tires, making Big-O's "final shipped price" much higher than the competitor's "final shipped price". This is clearly false advertising.

I tried to work with them to fix the car. They replaced the fuel pump and lines. When I got the car back, the check engine light came on. They had emptied the radiator knowing that the car could blow up. They promised to refund my money but I have not received my money, nor did I get any kind of apology.

AAA was called to change it and I called the tire shop at the same time. They told me to come in and they would replace the tire. We limped into town and sat two hours waiting to be told that they didn't have enough tires to satisfy my needs. I had told them that I didn't want the other three tires on there if this was what I could expect from this brand of tire after they told me that it happens all the time. Frankly, I was petrified to drive it! Then they put three tires on and one of the old tires that I wanted replaced (and yes I have already paid the difference for them) and they told me that I had to make another trip back into town on the next day to get the last tire. When I asked who was paying for the fuel for the 60 mile trip, it was me.

I am out the difference of tires that I feel comfortable with of $173.00 plus a 60 mile trip for the second time! There's no tires to fit my truck even though I paid additional for road hazard and all the hassle. The guy was telling me that it was normal for those tires to blow out the sidewall. Later, he said that it was punctured but I was never allowed to see it. After being all over the road, it should have been more than punctured I assure you.

They told me that my transmission shift solenoids were bad and wanted to refer me to a local transmission shop. I called Signature Lincoln Mercury and took it to them. They found the problem, a bad coil solenoid pack, bad fuel injector wire and bad gas cap. I spent an additional $750.00 on the car that Big O completely misdiagnosed. I had to put the tires on the car as well in Illinois at a Firestone shop. They showed me that one had hardened and was starting to separate. How can you put a car out on the road like this when you are a tire store supposedly?

The manager accused my wife of lying and suggested that we had change the tire and mounted it incorrectly ourselves. My wife had been going to the same Big O for the past six years and had kept all her receipts indicating that all services rendered to the tires were done so by the same Big O located in Ogden Utah. After much debate and belittlement by the Big O management team, I suggested to my wife to take the car over to Buffalo Brothers, located in Roy Utah. Buffalo Brothers were not shocked at all to the treatment received and indicated that it happens all the time.

My wife is currently on her way to Buffalo Tires to see if they might honor the Big O warranty. If not we will need to purchase one and possible two more high performance tires. Boy I'm glad Big O warrants their tires!

After calling the store back, we were advised to return it, first thing in the morning. The store opened at 7AM. We arrived at 6:45 AM the next morning (to avoid having to spend another 4 hours, as we did the day before). The store never opened until 8:00 AM. We were told that the tires needed to be rotated, and that "you only get what you pay for", implying that we bought cheap tires. The tires were $900.00. After leaving the store for the 2nd time, we noticed that when we turned our steering wheel right or left, we would experience a "jar" or a "pop" in the steering wheel, feeling like metal was rubbing against metal. It did not happen every time we turned the wheel, however, it never did this before we took the truck to Big O Tires.

We stopped back in the store for a 3rd time, and explained what we were experiencing. We were told that GM had sent a letter out, saying that this was happening in some of their trucks, and it was nothing to worry about, and could not be fixed. We explained that it just started happening after we had the truck in their shop. We were told it was probably just a coincidence. Two weeks later, when we were packed up to drive home to MD, our steering went out. We could turn the steering wheel completely around and around, and nothing happened. Had we been on the highway going 60 mph, or on one of the many mountain trails that we spent more than 70% of our time on, we could have been killed, or caused an accident, hurting or possibly killing some innocent person. We were going slow when it happened, and were able to safely get to the side of the road.

We had to then pay $80.00 to get towed to Big O Tires. They told us that "someone forgot to put the cotter pin in the pitman arm" and that is how the steering gear came apart. They, of course, were not going to take the blame. They told us that is was the people that serviced the car in MD (5 months prior). This time the bill was another $457.00, and the front end had to be re-aligned. After getting home, and taking the battery back to the store we originally purchased it from, we were told that the battery was fine. The experience, the time, the frustration, and the money were a nightmare. We will never use this company again. I tried to write a complaint to the company on their website, and it wouldn't even go through. It bounced back as an error.

Then a few minutes later, the salesman Chris came to me and said that my car was done. I went to pay for to repair that I requested and he said that my bill was $1034.00 and I said $1034.00 to have my oil changed, tires rotated and nail hole fixed was going to cost me $1034.00 and Chris said to me that he told me that I need new tires on my car and that I told them to put 4 new tires on the car (jeep liberty) so they put 4 new tires on my car. I said that I did not give the okay to put new tires on the car and Chris got mad and said that I did. If I would have agreed to putting new tires on my car I would have wanted to know before they put the tires on my car how much it was going to cost. Chris did not even ask me which tires I wanted on my car.

There was nothing wrong with the 2 tires on the front of the car. I just bought new tires for the front of the car 1 year ago and they have enough tread on them to last me another 2 years. Why would I have told them to replace 2 good tires. I asked to talk to the manager Joel and Chris said that he was not there that day cause his mother passed away. I was upset and crying cause I did not have $1034.00 to pay for new tires on the car. The older man came to me and said that they would work something out. Then Chris said to me that I could get one of their credit cards and pay for them with their card and I said no cause I am trying to get out of debt not make more debt. I then told them to take the tires off of my car and put the old ones back and the older man said that 2 of the tires were bad.

So I told them to replace the 2 bad tires only. Which cost me $455.00. I then asked to see the tires that they took off of my car and they could not find them. I came back a couple of days later to talk to the manager and he still was not in the office and when the young boy Chris seen me pull into the parking lot he was laughing at me and making fun of me. I feel that they were taking advantage of me cause I am a women and they thought they could pull this over on me. I was very upset and crying and I feel that they should apologize to me for taking advantage of me. I am not a stupid woman. I feel that Chris needs to be disciplined for what he did to me and the way that he treated me with no respect.

I do not want to go back to that store. I was not happy having to wait all day and told the manager so. He was not too nice to me and they seemed to think it was a joke running next to the van spraying whatever on the tires. Now I'm beginning to think that these were blems or used tires. I bought new tires. The invoice also said that they were installed the day before, which they were not. The original invoice also says "Special order tires for tomorrow, 3/23/2010". What can I do? How do I know if they are really new tires and what can I do if I have warranty issues? My Husband bought tires for our other van from them and has had no issues yet. I paid $576.77 for all 4 tires. All I wanted were great all weather tires. The place where I used to buy my tires went out of business and those tires lasted 6 years or more and would have lasted longer, but I wanted new tires.

Today, I called Big O and told them about my concerns, explained about the sheared lugs and loose nuts. Chris said he'd check into the paperwork and call me back. He called back. He told me that there is a note on the hard copy that states his shop broke two of the lugs off when replacing tires. Funny that this was never mentioned to me when I paid for and picked up my car after new tire installation. This info is not on my receipt or paperwork, but it's on the hard copy, so I guess that makes it alright?

As far as the loose lug nuts go, Chris informed me that that the lug nuts must have been properly tightened because there are 2 (yes two) guys that make sure the lug nuts are tightened (not saying that these guys did their job, just that there are 2 guys that were supposed to do their job). Since I had these tires put on a little less than 3 months ago, they won't claim responsibility, because if it were their mistake: "the tire would have fallen off a long time ago”. Hmm, is that right? I have found several documents stating that it could take up to a year for loose lugs to fall off, thus losing a tire.

Chris did apologize about the lugs being sheared, but also said "your car has a 5 lug pattern, there are still 4 on there, and so it's not that big of a concern". (Excuse me?!) Chris offered to repair the lugs, thank you. Now the brakes, I am told it wear considerably faster with loose lug nuts. Ugh.

Again, they won't refund any of the money I spent. I shouldn't have to pay for a bunch of unnecessary parts. They say that it's hard to locate the problem. Aren't they mechanics? Shouldn't they know how to find a leak, without replacing every part, and charging me for it? Now I have to take it back in, and I'm sure they'll say it's something else, and they can't refund any money, because those parts they replace were "probably" defective too.

I spent about $600 after all is said and done. I have herniated disks in my back, and had to crawl under, to see if I could find the leak. It hurt real bad. I shouldn't have to crawl under cars, because of my back, but the mechanic is incompetent. Also, me and my wife were both very emotionally distraught. It caused such a big fight. I was afraid she was going to leave me.

The guy told me he would have to order it and would be here the following morning at 11:00. I came in the next day at 12:00 but was told it wasn't there yet. I left but I was starting to get upset. I returned at 2:00pm. I was now told he spoke with someone and the tire would be here at 3:00pm. This time I had my wife call and she was told it would surely be here at 11:00 the next morning and for my wife to be there at 11:30am. I asked my wife to call first. Now she was told they don't know what happened to the tire so they told her they had a tire that was comparable but did not match the look. Well I got there at 12:05pm. At this time I hadn't said very much only, “I am here to get the tire on my truck.”

About 10 minutes later, a gentleman walked in and wanted his flat tire fixed. Instead they sell him 2 tires. I heard them say it it would take 45 minutes. Well at 1:00pm, I asked one of the employees what's taking so long. She went and got the manager Charlie. I asked him the same question. He told they were now working on my truck. I asked why this man's car was being done before me. He didn't answer. So I asked again but this time I used the @#% word. He told me I shouldn't cuss in front of a lady (the female employee) and told me he was not going to install my tire. I asked again why this man was first. He then said how much was his bill and how much was mine. Mine was free.

We continued to argue and he kept bringing up that I said the !@% word. Then out his mouth came out the words, “Your wife is a @$^!.” I got real upset and he told me to leave the store and told me he was calling all the Big O not to help me, I refused to leave. He said he was calling the police. I said. “Go right ahead, I am not moving.” He didn't call. I now asked for the owner. He said I can call the corporate office. Which I did. About 3:00 that after noon I got a call from the owner. Lo and behold it was corporate-owned. He asked for myself and I said, “this is him”. He, this James **, just wanted to let me know that I can go to another Big O.

I asked, “You mean no apology for what your employee said?”. He said no. He then asked what do I want. I said, “An apology from your employee”, he said, “I apologize and that's all you're going to get.” I then said, “I can understand why your employees act the way they do, 20 years of service don't mean nothing.” I can now see why Discount Tires is so busy. They get a lot of business from Big O. They will get mine. Thank you!

The brake fluid is supposed to last at a minimum of 30K miles or 36 months, they had supposedly changed 6K and 3 months ago (?) Not being gullible, I took the car to other shop (one owned by a trusty friend of mine) He reported that indeed the brake fluid is cloudy and the transmission fluid is dirty! The people at Big O Tires sc..me really good. They did nothing and charged for all the work. When I called, they gave me the stupid explanation that the oil got cloudy with air in the bottle. Needless to say, I will never go back to Big O Tires! Ever! Ever! Walmart will rotate your tires for free and they open on Saturdays and Sundays! I wasted my time, $283 dollars and were deceived by these crooks!

Two and half years later, today 4/2010, I go in to use the punch card for a free oil change. I had been getting my oil changed at Wal-Mart or Danny’s every 3000 miles. The manager told me he would not honor the card because that particular store was no longer a franchise; this also led to conversation on how the economy was not really bad and it was just a rumor the "Dumbocrats" (his word not mine) had started. They (the Dumbocrats) always think the economy is bad when they are in office.

Anyway, he leaves and comes back and you guessed it: "There is a nail in your sidewall of one of your tires and it can’t be repaired. Also, you need to replace all 4 tires because they are worn down because of your alignment. Who did your alignment?” Big O. I tell him just to do the oil change and I would think this over and get back with him. In the meantime I go home look at the contract from the 4 new tires that were only 2.5 years old with less than 15,000 miles on them and realize I have a warranty on them. I call back and yes, you guessed it. He told me that the warranty is no good because the tires do not have a "useful life" of 2/32 of an inch remaining, even though their contract states "Big O Brand Tires, Limited Lifetime Protection."

This tells you that "limited lifetime" of Big O tires is short lived. So my advice is to not purchase any Big O tire. He told me the "new tires" he wanted to sell me were a much better tire. When I commented on the price he told me that "tires took a big hit in price since the dope in office (Obama) decided to place a "rubber excise" tax on imported rubber this year, 2010. I have no idea if this is true but on top of not ever doing business with Big O again because they do not honor anything about their business and they also mix politics with business and spew their disgusting beliefs across the store room floor. I'm neither Democrat nor Republican—just honor your contracts. Also, the car in question is a 2002 Altima with only 45,000 miles on it.

The problem with that is you have to have a special socket to fit over the lug nut which I bought. But, in the previous years in buying wheels and lug nuts, that was included. Mr. C. said that would be an additional $35.00 for that part but he had a used one for $5.00 and he could order one for me. I said, no, that I would take the $5.00 one. Other dealers I talked to said, the key should have been included, so I figured he kept the new one. I was there for close to 4 hours, waiting to have the wheels installed. Approximately 6:15 pm, they were done.

I went out to the lot to find that the right rear was nearly flat. I have factory tire pressure sensors on each wheel, as required by federal law, he stated that it was leaking at the stem so he tightened it down, approximately 2 full turns. I got home, approximately10 miles later, to find the right front was almost flat. I called the store and was told that they were closed and was checking out and didn't have time even to talk to me at which we got disconnected.

I got up the next morning to find all four nearly flat. I have a portable air tank in the garage to air tires. I went down to the store. I was told that my factory, federal mandated tire pressure sensors were leaking and wouldn't work, which they broke one but replaced it with a new one. Instead of correcting the problem, they installed regular tire stems and said, the indicator light would stay on but no problem? Well, to shorten the story, they would order a kit and charge $120.00 to try and fix it. I left that store with sensors in hand and went to East Valley Tire Service in East Mesa and had it taken cared of for $60. And no problems. Beware, a fact that it is against the law that knowing to disable a safety function on the auto. I could keep on going on but that it stay away from Big O. Thank you, it was more frustration than anything and workmanship and management, terrible and I think I am still owed a new locked nut key.

His exact words were "Who did you have rotate those tires last"? He had never seen such a terrible, unacceptable balancing job in his career. The tires were over weighted by 3 or more ounces and the weights were strung all over the tires. I explained that we just had it done about 6 months ago in Big O in Cortez. He was dumb founded that you do such a thing and recommend getting a hold of you.

Our mechanic rebalanced the tires with significantly less weight. In fact most, if not all the weight your uneducated mechanic put on there was stripped off. Now my vehicle drives like a dream and we can feel confident in knowing we are safe with the work done. Our mechanic has done major to minor repairs for us for several years now and never over charged or scammed us. I will never recommend your shop, your company or any product of Big O to anyone, not even if it was last resort. I will publish this complaint to the web and make it known to everyone of the "services" you provide.

What a disgrace you are, my family is in close contact with the previous owners of the St.George, Utah branch of Big O's. We never had a problem there and always received honest work. You have ruined the Big O family to us. Never will I put my family's life in your hands. Whoever breaks down your tires, rotates and balances should be fired immediately and never allowed to touch them again!

I was completely floored because Mike mentioned the first (2) options first. Not sure if he was aware that I could get into an accident, or something even more serious. There was no mention of putting my spare on and come back in the morning. I asked about a loner tire that could be used until morning. I was told we don't have any tires we can put on your car not even for one day. I'm an honest person and don't think I look like a criminal. And for a Tire Co. to say they don't have any such tires, well let’s say I felt, “like smoke was being blown up my **".

My thought was on the word “fixed”. How can a tire be fixed but still has the nail in it? How can a tire be fixed but you have to buy a brand new one the following day. I then called back to see if they could at least put my spare on until the following morning. I was told this could request could be done. However, I'm having a hard time understanding why my spare wasn't an option when it was clear the tire couldn't be "Fixed".

I will never go back to Big O Tires in Alameda again. I felt like my safety was a factor in this situation, and was put in danger. I felt that the customer service I received was "I could care less". I normally let things roll off my back and move on. But this was something your consumers need to be aware of. Thanks for your attention to this matter.

I went next door to another place (forget the name). They did not have a diagnoses guy Saturday. In hind site, I wish they told me about PEP Boys. So I had to go back and deal with Omar J. I did tell Omar J firmly I'm at he end of my holiday with little money under $800 and only do the minimum it takes me to get back on the road and I'll sign any release forms on minimum work being done. I also let Omar J know I worked at Dave Buck Ford (Canada) in the parts dept 7-8 years and when I get back to Canada, I will have my BMW tech guy review the bill. Omar J says, "Yeah, no problem."

Next thing I know, he tells me it's going to be $1700. I almost cried. Omar J, quite serious and didn't even care, informed me there is nothing he can do to lower the bill except lower my electrical diagnosis from $170 to $120. With that, knowing I will have my BMW guy review the bill when I got home, I said, "Go ahead, Omar J, I trust you a lot."

My parents helped with the payment. My father knew I was getting taken for a ride on my other phone line. Omar J called back and said now this car needs new spark plug or the car may explode with my family in it, $600 more. I said, "No way!" Omar said I have to sign a bunch of waivers in order to get my car back. ***! Next thing I know, David H was there, I suppose the manager. I told him no more. He gave me back my car, no extra waiver were signed. Everyone, please beware of Omar J from Big O Tires Chula Vista, CA 91910 and manager David H, who lets his workers carry out this fraud to visitors of San Diego. I am never coming back or go to a Big O Tire.

Most tire stores will take care of you for free for any minor tire problems. In summary, I was charged $80.00 more for the two tires than another tire store and $39.98 for the two tires for some kind of a maintenance contract I did not want. That is $119.98 that Big O took me for, for two tires. They are not honest. They will charge you for whatever they think they can get out of you. I will never do business with a Big O Tire store again.

They said yes but that it would need 3 days for it to come in. I dropped my car off three days later and when I called to get an update, I was told the wrong tire was ordered and it would take another 3 days to get the correct one in. Also, I needed to get all three remaining tires replaced. Why didn't the previous Big O tell me this and why should I have to take more of my time to come back because of their mistake in ordering the incorrect tire size. Isn't knowing tire sizes your job? On top of it ,they have no Customer Service. They are rude and do not care about their customer's satisfaction.

I dropped my truck off when they opened. About 20 minutes later, I got a phone call from one of the employees letting me know that one of the tires was starting to separate. But the "good" news was that it was still under warranty. He explained it would cost $15.00 for the installation and another $15.00 for the warranty, I told him that was fine.

He then went on to tell me that I needed new windshield wipers and suggested an alignment and new brakes. I told him that at this time, it wouldn't be necessary. He said fine and that they would call me when my truck was ready. About 15 minutes later, I got another phone call from a different gentleman telling me that unfortunately the tire wasn't under warranty due to it not being road wear but due to misalignment. I didn't understand how at one point it was under warranty, but a few minutes later, it wasn't.

So I asked to speak to the manager. They told me he was busy working on another vehicle. I asked if he could call me when he got a moment, and they told me OK. About 20 minutes later, I got yet another phone call, and this time, they told me that they have a special deal for me. They have a $149.00 tire that they will give me for only $100.00 to make up for their mistake. I told them that I wasn't happy with that and that I wanted them to uphold what they had originally told me. They said no and that they were only relaying what their manager had told them to tell me--the same manager who had yet to call me back. I told him that I was on my way into Yuma, and I would stop in to talk to them.

The manager's name is Phillip, and when I got there, he was instantly defensive and basically talked down on me (much the same way I felt the prior two times I was in there). He admits to me that his associate did tell me that the tire was under warranty; However upon further inspection of the tire, they determined that in fact it wasn't road wear but an alignment problem and that his employee made a mistake.

I still didn't understand how they could not have all their facts straight before they called me. All I wanted was for them to uphold what they had originally told me. Phillip began to get loud and offensive in his own showroom in front of all his employees and customers and got in my face and told me in no uncertain terms that the tire problem was my problem and not his.

At this point, I realized what a bad mistake I made by going to this particular shop. I tried to get him to understand from a customer's stand point, in this bad economy, that great customer service is any retailer's bread and butter. He (Phillip) told me that if he put that new tire on my truck, and his adjustors rejected that tire, then he would have to make his employee pay for that tire out of his own pocket. How awful is that? At one point, he even told me that all I was doing was trying to get a brand-new tire for free! I came in there to get a nail removed for heavens sake!

I am 55 years old; it is not about money. At this point, it is the principle that I am standing on. I was told one thing, management didn't want to talk to me, and when they did, it was ugly. All I wanted was for them to understand that when you tell a customer one thing, you follow through with it. If it is wrong, then you stand by your company's good name and follow through with your word. They didn't do that! Then to add insult to injury, I wanted to get out of there, and I told them to give me my keys. They said that they had to take that "new" tire off my truck.

That's right, they had already put that new tire on my truck. Now they were going to take it off. They were going to put the spare on it. I didn't want the spare on it, as it is a larger tire. (I had put different rims and tires on it shortly after I bought it.) They refused to put the original tire back on, as they claimed that it is not a safe tire.

The only thing that they did was put a used tire on my truck and told me that they weren't going to charge me for it and made it sound like IU should be grateful. I am neither grateful nor happy. Yuma residents, be forewarned. Don't go tot the Big O Shop out in the foothills! I felt demeaned, embarrassed, cheated, and I felt like I was being talked down to. I now have mis matched tires on my truck. I have a trip to Tuscon next week, I travel alone. I know nothing about this used tire he put on my truck.

Without delay I was informed of this, and I surmised that since the other stud was also a clean break that Wal-Mart was the culprit for the first broken stud and they didn't want to own up to their mistake so they refused to fix their mistake like an honest and accountable business should. David, the service rep at Big O said, "since we were the ones to break the second stud, we will replace that one free of charge." David and the Big O staff at this store were so good and honest to me that I will be a Big O customer from now on. Do Not change a thing about your service in this store. Others could learn from you about going the extra mile for the customer.

It took me all day to find a kind friend to loan me $10 for the repair. I called almost every tire store on Fillmore except Big O. My minutes ran out on my phone. So I decided to pull into Big O which by then it was a half hour before closing. I asked what it would cost for the repair, and was rudely notified it would be $13.00. Yet the rep demeaningly said he would for $10. Took my keys and in 10 minutes he came out and said that it was not fixable and he wouldn’t charge me for the air. But when the employee who brought me my car when I was getting ready to leave he pointed out the wrong tire that I asked to repair. Leaving frustrated and about out of gas, I managed to drive my car to the next closest tire store and begged for help as they were closing. They were kind and quickly repaired my tire that indeed did have a nail.

I understand there is a rule that tire stores have to go by and legally they cannot say they the tire is fixed and "your good to go" when they have been asked to repair a tire that indeed should be replaced. But I had and still have to keep on going as one would say until I can find the funds or an angel to replace these tires on my car. This is trivial, I’m sure, to most, but to me it’s pathetically overwhelming. My complaint is at least look at the tire that the customer is asking to be repaired or state up front the liability was an issue and they will only repair good tires with nails in them. Thanks for giving me the opportunity to at least vent on what has been and still is a major problem in my life right now.

When I went to pick up my car about 3 hours later, the sales person was charging me for the parts and the labor over and above the original order that was supposed to be $30.00 and had now become $78.29. That is when the sales person told me that the employee had broken "2" studs off because the nuts had been installed too tight. I refused to pay for this charge because they were directly at fault for the breaking of the studs per their own statements. After having a rather heated discussion with the sales person, I told him to just run my credit card so that I could leave. I have no problem with paying for the switching of the tires and rims as originally I took the car there for. I believe that their attempt to charge me for their employee mistakes is another example of bad business, and poor customer service. Also, the mistrust that we, consumers have in companies such as this is a prime example of why certain companies are a failure.

The salesman removed the original charges for the “labor” to replace the studs, but would not budge an inch on the replaced studs that they had to replace because of their lack of care for customer's cars, and the customer in general. Therefore, I had to pay for the new studs before the gentleman would give me my keys to my car so that I could leave. The Big "O" employees over tightened the "nuts" that caused them to break the "studs" that hold the rims onto the car! I was bullied into paying for their mistakes by paying for the replaced studs.

I needed to replace the intake manifold gasket which is $64.95 and the needed labor was 3.60 hours @ $93.70 per hour for a total labor cost of $337.32. Lon the manager said I should get the intake manifest gasket replaced asap because I could damage the engine from loss of oil and that would burn up the engine. Lon, the manager, also found additional work needed on the strut rod brushing, left and right side @ $27.50 each and labor of 1.50 hour @ $93.70 per hour, totaling labor cost to $140.55. I asked the manager how could this part need to be replaced because before the oil change, I didn't have any oil leak problem. Lon the manager said due to the car being 18 years old, it was wear and tear.

After picking up my car, I took it straight to our mechanic shop AA auto and spoke to our mechanic Fernando, explained the problem to him and gave the paper work that I received from Big O tires. My husband later in the afternoon picked the car from AA Auto and the mechanic Fernando told my husband (Jim) that it looks like the oil filter was loose because right below it was covered in oil. He cleaned it up and then he checked the intake manifold gasket and didn't see one oil leak and said that was definitely not the problem. Fernando the mechanic then replaced the oil loss and ran the car for an hour and didn't see any oil leak after. Fernando the mechanic @AA Auto said the car should be fine but driving the car with low oil may have caused permanent engine damage.

That will make the car unsafe and could cause uneven tire wear. I find it absurd that the owner of the store (Emad) would even suggest something that might lead to vehicle handling or possible accident. It is also absurd why he did not call us before installing one strut and thinking that would be okay for us to wait or refund the difference. We agreed to wait for the replacement (that I already paid for) to come in. It’s been 3 weeks already and today we were told it'll be mid July ’09. Do I trust if this is true? Absolutely not. Avoid this store like the plague. They do not know what they're doing and do not know what customer service is. I see a lot of complaints on Big O store in general - hindsight is 20/20.

I ended spending over $600 in repairs because my extended warranty wouldn't cover faults by a mechanic. I feel like Big O is responsible for doing poor service on my car. This is not the first incident I’ve had with them and I’m not happy. I ended up needing a whole new oil pan and was charged $637.29 in parts and labor.

The technician pointed out some accelerated wear on the outside of the front tires and suggested an allignment might be needed. The tires did show some uneven wear and I had my wife take the truck back a month or two later for an alignment. They checked the specs and reported that the alignment was good. There was no charge. They could have easily charged me for an alignment that I didn't need, but they didn't. I'll go back to them next time.

I walked into Costco and was immediately told the tire was fixable and would cost me $14.00. After waiting approximately 45 minutes, I was given my tire and left. I went back to Big O Tires and showed the manager my receipt, telling him that I was able to procure another service department to fix my tire for only $14.00. The manager told me that if I didn't like his service that I could call corporate headquarters. I asked the manager why the tire couldn't be fixed at his store, and again he told me to read the sign posted on the wall.

I advised the manager that on numerous occasions, I had brought my vehicles in to have the tires serviced only to be told that I needed new tires. My rotors were bad and not up to specs (even though I'd just replaced them at another store and they did not know this), and I also at times needed brake pads (even after replacing them myself one time prior to having my tires looked at). The manager simply told me, “If you don't like it here, then don't come back.”

The only consequence of this incident was I informed the manager that I would no longer be coming back to any Big O Tires store to have my tires serviced. It cost me my time to go back and forth from one store to another. I usually am told by this particular store during any time I need tire service that something else is wrong with my vehicle. When telling the manager that I had just replaced whatever the problem was (brake pads/rotors), his only response was to laugh at me.

I had to have a new hub and bearing replaced at a cost of $430 at a repair shop where I have real confidence in their work. I contacted the previous owner and he verified the information and the fact that Big O had been the last place where that wheel was off the car. He is an attorney and offered to approach Big O at no charge to me because they had damaged the hub when he owned the car. I'm deciding whether I want to go that far but decidedly I will NEVER recommend Big O to anyone and intend to pass on my story whenever I can…

After about $1500 later, I got my car back and the alignment was totally off! I went to another Big O and they fixed it but just a few months later, one of the new tires blew out on a road trip. Apparently their stock tires are cheaper because they sit on the shelves and get old and weathered and don't last very long. They have refused to reimburse me for the alignment or the weathered new tires I bought! What scammers!!

My gas code is **.

No damage the tire is noisy

I complained to the LEGAL COUNSEL. She ignored my calls several times and she said she would contact me in 48 hours and she lied and did NOT. I am still waiting to see if they will reimburse me $708.63 for the rental charge. It has been over 2.5 months since this matter initiated and I am still left in the dark.

They wanted me to prove they over charged me, Mike never came to the phone, Terri was explaining how I needed to fax her my bank statements. I went to my bank, faxed the report, and called Corporate HDQRTS big o fat deal, wait and see how long it takes for them to give me back my $614.12.

The work was dubious at best.I asked for them to save my parts to show me after the work was completed, when I asked about them they moaned and said they would have to pick thru the garbage-No good! The alignment was supposed to be discounted, vehicle pulls to the right, never did before. I went to Bigotires because of AAA's recommendations-I really regret using their Business and will never say a good word about them, I will make sure I take any opportunities to discourage other potential customers. At this time my $ 614.12 has not been credited back to my account

Bouncing all the way from Taos, N.M. to Roswell, N. M. and pulled into the Big O store there., Manager asked me what was wrong and I told him I had been told I had a bad ball joint on my F250 that was causing the vibration but I had my doubts. He said he would have his mechanic check into it asap. I unhooked the travel trailer I was pulling and the mech got into the truck and in less than a block told me you have a bad tire. but to be sure we will put it on the rack and check it out. Truck was put in the rack and engine started and put into gear,,,, Helen Keller could have seen that out of round tire.

In the middle of the desert I heard a rattle in the left rear area. We stopped at a rest stop 2 miles down the road and noticed that the left rear had a chunk of the tread missing. I already had used the spare, and now had a dilemma. I changed it with the unbalanced tire and drove the final 130 miles home.

Went to the Big O store the next day and they said it looked like an alignment issue and offered to check it for me. I am a mechanic and am not stupid. I would never let a tire shop do an alignment as they have something to gain by a mis-aligned suspension. He then offered me 2 tires for $190 and I refused. I called their corporate office and explained all of this. They promised to call back and never did,

I called them back and they said that tread wear would be used to prorate. I wanted mileage to be used and reported them to the Better Business Bureau. Got quite the response from Mr. Groman accusing me of taking his time away from his family. I know what tires mean for the safety of my family and check/service them every week. I rotate them every 3 months and check my alignment every 6 months. I will never recommend them to anyone again.

Javier knew that they were neglegent in there part and to have this repaired woud be exspencive. We were diapointed to see that they washed there hands on the matter. This is a faluse andvertisment in the companys part that they have well trained staff and excelent guest service.

The damage that that was done to the car is that the springs that nolonger lifted because of not turning the swith off. Francisco and I only want to be reemberst for the cost of the parts that we bought, because this was not our fault and the cost of these parts where $407.00 and we only want what is fair. We have tried to contact the owners 4 times to get compensated and the only answer was will call you back. I think that as a costermer we deserver reembestment and answers.

We had this repaired and the only thing we wanted was to reemberst for then parts that we bought which was $407.00. BigO tires claim to have will trained employees and good costumer service. We have called the owner of the branch and just been jacked around.

The car when lifted and the swith was not turned off, when let down it nolonger balanced or lifted from its norm. The car stayed at about 6inch from the ground. We bought the parts from Ford to have this repaired.

On 06/25/08, after 14,953 miles, I have a flat tire on one of my originally good tires not replaced by Big O Tires (a Good Year tire which still had at least 2/3rds of its tread life). I take the car into the same Big O Tire store, and they tell me they cant fix the tire. They then proceed to tell me that the two tires I purchased from them a little over a year ago, need to be replaced as well. I promptly informed them that I purchased the very tires from them less than 15,000 miles ago with a fully written FULL WARRANTY including a NO-PRORATED ROAD HAZARD at 80,000 mile rating.

The sales agent begins to inform me that the tires are no longer under warranty because it appears that the alignment is out of the car, thus causing the tires to be excessively worn. I informed the sales agent that THEY performed an alignment on the car when the tires were installed. The sales agent informed me there was nothing he could do.

I then asked him what the price of a new replacement tire for perfectly good tread tire that was flat, he quoted me $180 and some change. I asked him why the price was so high, and was informed that it was the only tire they carried in stock, and the ones which were on my vehicle (being a $30 cheaper) were not available any longer.

Tomorrow morning, I will call Les Schwab and take my business to them. I know what your thinking why not take it to upper management and force them to remunerate me for the defective tires and own up to their fraudulent lies?

The fact of the matter is, it would only aggravate me further knowing one day when my tires need attention again, that I would be forced to come back and deal with the same unethically minded crooks.

I now live about 75 miles from Redding but still to Big-O in Redding rather than deal with the Big-O Tire company here due to the great level of service I have received at the Redding store. Thanks guys for a job well done and excellent service and product!!

In May of 2008 I took my car in to Big O Bermuda Dunes for rotation and balancing. The car shook worse after balancing than before. I shortly returned and was told that three of my tires tread were seperating and that they have to be replaced. The technician advised me that there was minimal wear on the tires and this was due to a manufacturing defect and not any kind of road hazard or my driving. They quoted me for new tires and Installation. I told the service manager that I had purchased the tires about a year ago from Big O and that I have had problems with that type of tire before. I was told that the tire type I purchased was discontinued and that if I had bought the Road Hazard protection it would be easier to get me a discount due to the fact that my odometer is broken. I was told that since I could not prove how many miles were on the 45000 mile warrantied tire the best they could due was refund me $5.00 per tire. After looking at my reciept it stated that manufacturer warranties are based on tread depth.

I went back to Big O reciept in hand and was fed the same disclaimer about mileage and road hazard protection. I then went to three diferent tire vendors (Goodyear, Pep Boys, and Americas Tire) and was told that tread depth is the Industry Standard for warranty whether it is a bike tire or and automobile. Americas tire was the first to note that the tires for my car were obviously the wrong tire for a Volvo Station Wagon due to the weight limit of the tire. The tire size was sufficient but not the load classification. Larry at Americas Tire Indio related to me this is why there is tread seperation and uneven wear on all tires because the tires they sold me were never intended for the vehicle for which they were installed. I bought four new tires from Larry and he gave me a good deal on the correct tire for my car.

I needed to replace 4 tires after little more than one year and less than 12000 miles wear. Total cost with alignment $350.00

getting oil all over the engine to the extent that we thought the car was leaking oil or a lose filter we returned right a way to make sure it was not leaking but was so made at them and did not want anymore work done by them that the next day we wanted to cancelle the tires but, was told there are not cancellations and the tires were ours or pay a restocking fee of 30% wich adds up to 270.00 and by law they are not required to tell us about it. so please if you buy tires from Big O Tires make sure they really do not have the tires in stock and think twice about the purchase because it can cost you even if you are not told about the restocking fee fo 30%.

I'm out $452.48 paid to Big O for 5 tires within a period of 15 days...not to mention the hassle of driving several miles through city traffic to Big O on a donut that was also flat!

There was no phy damage done..I just felt breaks should not have gone out so soon at only 20,000 miles when the original brakes lasted over 40,000 miles

I have to buy new tires to put on the front and then will likely be buying more tires as these fail.

Out $95.00, And had to change my own belt on the side of the road.

When he acknowledged me I told him about the problem and that I would soon be getting on the freeway for the 90 minute trip, in the dark, to my home. Further, I told him that if I broke down on the way home, I would be in an area without cell phone service. I reiterated to him that all I needed was some air to which he said, you've arrived too late in the day, we can't help you. The store hours are listed as 7a-6p and I would have gladly stayed late and paid someone just to get some air. When I left Big O I felt sorry that this young man had just ruined the reputation of a very good store. He also missed a most wonderful feeling of helping another human being in a time of need.

On February 3, 2006, while going to work, the right front tire went completely flat. I brought this tire to Peerless Tire Center in Laramie, due to the fact we do not have a Big O tire center here. The manager at Peerless, Matt W, informed me that the tire failed due to a cut on the inner belts of the tire, which is also in writing. He instructed me to contact Big O to get all tires replaced due to all tires were showing same exterior dent and bulges. They refused to do so.

Mr. M's statement is both false and is an insult to my integrity. I have been a long-time repeat customer at this facility, having had multiple sets of customized wheels mounted and balanced with tires there, with no complaints or issues. Additionally, Mr. M fabricated a false statement on my final service order indicating that my wheels were damaged prior to the work performed, and then dismissed me.

The problem I had, was I was leaving to drive back to Iowa that morning, I didn't have the time to be messing around with something you would expect to be pretty darn simple. So off I went with my wife and 4 children all under age six. Right away I could feel the van shake, It was diffeernt than before, it was now comming from the back tires. I drove through Utah into Wyoming and decided to stop in Rock Springs to have the tires replaced with another brand.

The Big O tire guys in Rock springs said they couldn't replace my tires for another brand because they didn't carry another brand. But they could put the tires on this nifty little machine and see if the tires were bad or if I was an ultra sensitive nut job with some kind of fixation for wanting to drag my four little children and wife into a filthy hole to sit and get stared at by cowboy/grease monkeys for an hour. The machine they used was a road force measurement system. All four tires failed the test.

The shop in Rock Springs replaced the tires. I was on my way. Back on the highway the new tires seemed ok...for a while then some shaking started again and progressively got worse over the next few hundred miles. But it wasn't as bad as it was and its not as good as the tires I replaced. Bettendorf Iowa dosn't have BigO tires. So now I have to drive 70 miles to give them there tires back.