Big O Tires Reviews

Then a few minutes later, the salesman Chris came to me and said that my car was done. I went to pay for to repair that I requested and he said that my bill was $1034.00 and I said $1034.00 to have my oil changed, tires rotated and nail hole fixed was going to cost me $1034.00 and Chris said to me that he told me that I need new tires on my car and that I told them to put 4 new tires on the car (jeep liberty) so they put 4 new tires on my car. I said that I did not give the okay to put new tires on the car and Chris got mad and said that I did. If I would have agreed to putting new tires on my car I would have wanted to know before they put the tires on my car how much it was going to cost. Chris did not even ask me which tires I wanted on my car.

There was nothing wrong with the 2 tires on the front of the car. I just bought new tires for the front of the car 1 year ago and they have enough tread on them to last me another 2 years. Why would I have told them to replace 2 good tires. I asked to talk to the manager Joel and Chris said that he was not there that day cause his mother passed away. I was upset and crying cause I did not have $1034.00 to pay for new tires on the car. The older man came to me and said that they would work something out. Then Chris said to me that I could get one of their credit cards and pay for them with their card and I said no cause I am trying to get out of debt not make more debt. I then told them to take the tires off of my car and put the old ones back and the older man said that 2 of the tires were bad.

So I told them to replace the 2 bad tires only. Which cost me $455.00. I then asked to see the tires that they took off of my car and they could not find them. I came back a couple of days later to talk to the manager and he still was not in the office and when the young boy Chris seen me pull into the parking lot he was laughing at me and making fun of me. I feel that they were taking advantage of me cause I am a women and they thought they could pull this over on me. I was very upset and crying and I feel that they should apologize to me for taking advantage of me. I am not a stupid woman. I feel that Chris needs to be disciplined for what he did to me and the way that he treated me with no respect.

I do not want to go back to that store. I was not happy having to wait all day and told the manager so. He was not too nice to me and they seemed to think it was a joke running next to the van spraying whatever on the tires. Now I'm beginning to think that these were blems or used tires. I bought new tires. The invoice also said that they were installed the day before, which they were not. The original invoice also says "Special order tires for tomorrow, 3/23/2010". What can I do? How do I know if they are really new tires and what can I do if I have warranty issues? My Husband bought tires for our other van from them and has had no issues yet. I paid $576.77 for all 4 tires. All I wanted were great all weather tires. The place where I used to buy my tires went out of business and those tires lasted 6 years or more and would have lasted longer, but I wanted new tires.

Today, I called Big O and told them about my concerns, explained about the sheared lugs and loose nuts. Chris said he'd check into the paperwork and call me back. He called back. He told me that there is a note on the hard copy that states his shop broke two of the lugs off when replacing tires. Funny that this was never mentioned to me when I paid for and picked up my car after new tire installation. This info is not on my receipt or paperwork, but it's on the hard copy, so I guess that makes it alright?

As far as the loose lug nuts go, Chris informed me that that the lug nuts must have been properly tightened because there are 2 (yes two) guys that make sure the lug nuts are tightened (not saying that these guys did their job, just that there are 2 guys that were supposed to do their job). Since I had these tires put on a little less than 3 months ago, they won't claim responsibility, because if it were their mistake: "the tire would have fallen off a long time ago”. Hmm, is that right? I have found several documents stating that it could take up to a year for loose lugs to fall off, thus losing a tire.

Chris did apologize about the lugs being sheared, but also said "your car has a 5 lug pattern, there are still 4 on there, and so it's not that big of a concern". (Excuse me?!) Chris offered to repair the lugs, thank you. Now the brakes, I am told it wear considerably faster with loose lug nuts. Ugh.

Again, they won't refund any of the money I spent. I shouldn't have to pay for a bunch of unnecessary parts. They say that it's hard to locate the problem. Aren't they mechanics? Shouldn't they know how to find a leak, without replacing every part, and charging me for it? Now I have to take it back in, and I'm sure they'll say it's something else, and they can't refund any money, because those parts they replace were "probably" defective too.

I spent about $600 after all is said and done. I have herniated disks in my back, and had to crawl under, to see if I could find the leak. It hurt real bad. I shouldn't have to crawl under cars, because of my back, but the mechanic is incompetent. Also, me and my wife were both very emotionally distraught. It caused such a big fight. I was afraid she was going to leave me.

The guy told me he would have to order it and would be here the following morning at 11:00. I came in the next day at 12:00 but was told it wasn't there yet. I left but I was starting to get upset. I returned at 2:00pm. I was now told he spoke with someone and the tire would be here at 3:00pm. This time I had my wife call and she was told it would surely be here at 11:00 the next morning and for my wife to be there at 11:30am. I asked my wife to call first. Now she was told they don't know what happened to the tire so they told her they had a tire that was comparable but did not match the look. Well I got there at 12:05pm. At this time I hadn't said very much only, “I am here to get the tire on my truck.”

About 10 minutes later, a gentleman walked in and wanted his flat tire fixed. Instead they sell him 2 tires. I heard them say it it would take 45 minutes. Well at 1:00pm, I asked one of the employees what's taking so long. She went and got the manager Charlie. I asked him the same question. He told they were now working on my truck. I asked why this man's car was being done before me. He didn't answer. So I asked again but this time I used the @#% word. He told me I shouldn't cuss in front of a lady (the female employee) and told me he was not going to install my tire. I asked again why this man was first. He then said how much was his bill and how much was mine. Mine was free.

We continued to argue and he kept bringing up that I said the !@% word. Then out his mouth came out the words, “Your wife is a @$^!.” I got real upset and he told me to leave the store and told me he was calling all the Big O not to help me, I refused to leave. He said he was calling the police. I said. “Go right ahead, I am not moving.” He didn't call. I now asked for the owner. He said I can call the corporate office. Which I did. About 3:00 that after noon I got a call from the owner. Lo and behold it was corporate-owned. He asked for myself and I said, “this is him”. He, this James **, just wanted to let me know that I can go to another Big O.

I asked, “You mean no apology for what your employee said?”. He said no. He then asked what do I want. I said, “An apology from your employee”, he said, “I apologize and that's all you're going to get.” I then said, “I can understand why your employees act the way they do, 20 years of service don't mean nothing.” I can now see why Discount Tires is so busy. They get a lot of business from Big O. They will get mine. Thank you!

The brake fluid is supposed to last at a minimum of 30K miles or 36 months, they had supposedly changed 6K and 3 months ago (?) Not being gullible, I took the car to other shop (one owned by a trusty friend of mine) He reported that indeed the brake fluid is cloudy and the transmission fluid is dirty! The people at Big O Tires sc..me really good. They did nothing and charged for all the work. When I called, they gave me the stupid explanation that the oil got cloudy with air in the bottle. Needless to say, I will never go back to Big O Tires! Ever! Ever! Walmart will rotate your tires for free and they open on Saturdays and Sundays! I wasted my time, $283 dollars and were deceived by these crooks!

Two and half years later, today 4/2010, I go in to use the punch card for a free oil change. I had been getting my oil changed at Wal-Mart or Danny’s every 3000 miles. The manager told me he would not honor the card because that particular store was no longer a franchise; this also led to conversation on how the economy was not really bad and it was just a rumor the "Dumbocrats" (his word not mine) had started. They (the Dumbocrats) always think the economy is bad when they are in office.

Anyway, he leaves and comes back and you guessed it: "There is a nail in your sidewall of one of your tires and it can’t be repaired. Also, you need to replace all 4 tires because they are worn down because of your alignment. Who did your alignment?” Big O. I tell him just to do the oil change and I would think this over and get back with him. In the meantime I go home look at the contract from the 4 new tires that were only 2.5 years old with less than 15,000 miles on them and realize I have a warranty on them. I call back and yes, you guessed it. He told me that the warranty is no good because the tires do not have a "useful life" of 2/32 of an inch remaining, even though their contract states "Big O Brand Tires, Limited Lifetime Protection."

This tells you that "limited lifetime" of Big O tires is short lived. So my advice is to not purchase any Big O tire. He told me the "new tires" he wanted to sell me were a much better tire. When I commented on the price he told me that "tires took a big hit in price since the dope in office (Obama) decided to place a "rubber excise" tax on imported rubber this year, 2010. I have no idea if this is true but on top of not ever doing business with Big O again because they do not honor anything about their business and they also mix politics with business and spew their disgusting beliefs across the store room floor. I'm neither Democrat nor Republican—just honor your contracts. Also, the car in question is a 2002 Altima with only 45,000 miles on it.

The problem with that is you have to have a special socket to fit over the lug nut which I bought. But, in the previous years in buying wheels and lug nuts, that was included. Mr. C. said that would be an additional $35.00 for that part but he had a used one for $5.00 and he could order one for me. I said, no, that I would take the $5.00 one. Other dealers I talked to said, the key should have been included, so I figured he kept the new one. I was there for close to 4 hours, waiting to have the wheels installed. Approximately 6:15 pm, they were done.

I went out to the lot to find that the right rear was nearly flat. I have factory tire pressure sensors on each wheel, as required by federal law, he stated that it was leaking at the stem so he tightened it down, approximately 2 full turns. I got home, approximately10 miles later, to find the right front was almost flat. I called the store and was told that they were closed and was checking out and didn't have time even to talk to me at which we got disconnected.

I got up the next morning to find all four nearly flat. I have a portable air tank in the garage to air tires. I went down to the store. I was told that my factory, federal mandated tire pressure sensors were leaking and wouldn't work, which they broke one but replaced it with a new one. Instead of correcting the problem, they installed regular tire stems and said, the indicator light would stay on but no problem? Well, to shorten the story, they would order a kit and charge $120.00 to try and fix it. I left that store with sensors in hand and went to East Valley Tire Service in East Mesa and had it taken cared of for $60. And no problems. Beware, a fact that it is against the law that knowing to disable a safety function on the auto. I could keep on going on but that it stay away from Big O. Thank you, it was more frustration than anything and workmanship and management, terrible and I think I am still owed a new locked nut key.

His exact words were "Who did you have rotate those tires last"? He had never seen such a terrible, unacceptable balancing job in his career. The tires were over weighted by 3 or more ounces and the weights were strung all over the tires. I explained that we just had it done about 6 months ago in Big O in Cortez. He was dumb founded that you do such a thing and recommend getting a hold of you.

Our mechanic rebalanced the tires with significantly less weight. In fact most, if not all the weight your uneducated mechanic put on there was stripped off. Now my vehicle drives like a dream and we can feel confident in knowing we are safe with the work done. Our mechanic has done major to minor repairs for us for several years now and never over charged or scammed us. I will never recommend your shop, your company or any product of Big O to anyone, not even if it was last resort. I will publish this complaint to the web and make it known to everyone of the "services" you provide.

What a disgrace you are, my family is in close contact with the previous owners of the St.George, Utah branch of Big O's. We never had a problem there and always received honest work. You have ruined the Big O family to us. Never will I put my family's life in your hands. Whoever breaks down your tires, rotates and balances should be fired immediately and never allowed to touch them again!

I was completely floored because Mike mentioned the first (2) options first. Not sure if he was aware that I could get into an accident, or something even more serious. There was no mention of putting my spare on and come back in the morning. I asked about a loner tire that could be used until morning. I was told we don't have any tires we can put on your car not even for one day. I'm an honest person and don't think I look like a criminal. And for a Tire Co. to say they don't have any such tires, well let’s say I felt, “like smoke was being blown up my **".

My thought was on the word “fixed”. How can a tire be fixed but still has the nail in it? How can a tire be fixed but you have to buy a brand new one the following day. I then called back to see if they could at least put my spare on until the following morning. I was told this could request could be done. However, I'm having a hard time understanding why my spare wasn't an option when it was clear the tire couldn't be "Fixed".

I will never go back to Big O Tires in Alameda again. I felt like my safety was a factor in this situation, and was put in danger. I felt that the customer service I received was "I could care less". I normally let things roll off my back and move on. But this was something your consumers need to be aware of. Thanks for your attention to this matter.

I went next door to another place (forget the name). They did not have a diagnoses guy Saturday. In hind site, I wish they told me about PEP Boys. So I had to go back and deal with Omar J. I did tell Omar J firmly I'm at he end of my holiday with little money under $800 and only do the minimum it takes me to get back on the road and I'll sign any release forms on minimum work being done. I also let Omar J know I worked at Dave Buck Ford (Canada) in the parts dept 7-8 years and when I get back to Canada, I will have my BMW tech guy review the bill. Omar J says, "Yeah, no problem."

Next thing I know, he tells me it's going to be $1700. I almost cried. Omar J, quite serious and didn't even care, informed me there is nothing he can do to lower the bill except lower my electrical diagnosis from $170 to $120. With that, knowing I will have my BMW guy review the bill when I got home, I said, "Go ahead, Omar J, I trust you a lot."

My parents helped with the payment. My father knew I was getting taken for a ride on my other phone line. Omar J called back and said now this car needs new spark plug or the car may explode with my family in it, $600 more. I said, "No way!" Omar said I have to sign a bunch of waivers in order to get my car back. ***! Next thing I know, David H was there, I suppose the manager. I told him no more. He gave me back my car, no extra waiver were signed. Everyone, please beware of Omar J from Big O Tires Chula Vista, CA 91910 and manager David H, who lets his workers carry out this fraud to visitors of San Diego. I am never coming back or go to a Big O Tire.

Most tire stores will take care of you for free for any minor tire problems. In summary, I was charged $80.00 more for the two tires than another tire store and $39.98 for the two tires for some kind of a maintenance contract I did not want. That is $119.98 that Big O took me for, for two tires. They are not honest. They will charge you for whatever they think they can get out of you. I will never do business with a Big O Tire store again.

They said yes but that it would need 3 days for it to come in. I dropped my car off three days later and when I called to get an update, I was told the wrong tire was ordered and it would take another 3 days to get the correct one in. Also, I needed to get all three remaining tires replaced. Why didn't the previous Big O tell me this and why should I have to take more of my time to come back because of their mistake in ordering the incorrect tire size. Isn't knowing tire sizes your job? On top of it ,they have no Customer Service. They are rude and do not care about their customer's satisfaction.

I dropped my truck off when they opened. About 20 minutes later, I got a phone call from one of the employees letting me know that one of the tires was starting to separate. But the "good" news was that it was still under warranty. He explained it would cost $15.00 for the installation and another $15.00 for the warranty, I told him that was fine.

He then went on to tell me that I needed new windshield wipers and suggested an alignment and new brakes. I told him that at this time, it wouldn't be necessary. He said fine and that they would call me when my truck was ready. About 15 minutes later, I got another phone call from a different gentleman telling me that unfortunately the tire wasn't under warranty due to it not being road wear but due to misalignment. I didn't understand how at one point it was under warranty, but a few minutes later, it wasn't.

So I asked to speak to the manager. They told me he was busy working on another vehicle. I asked if he could call me when he got a moment, and they told me OK. About 20 minutes later, I got yet another phone call, and this time, they told me that they have a special deal for me. They have a $149.00 tire that they will give me for only $100.00 to make up for their mistake. I told them that I wasn't happy with that and that I wanted them to uphold what they had originally told me. They said no and that they were only relaying what their manager had told them to tell me--the same manager who had yet to call me back. I told him that I was on my way into Yuma, and I would stop in to talk to them.

The manager's name is Phillip, and when I got there, he was instantly defensive and basically talked down on me (much the same way I felt the prior two times I was in there). He admits to me that his associate did tell me that the tire was under warranty; However upon further inspection of the tire, they determined that in fact it wasn't road wear but an alignment problem and that his employee made a mistake.

I still didn't understand how they could not have all their facts straight before they called me. All I wanted was for them to uphold what they had originally told me. Phillip began to get loud and offensive in his own showroom in front of all his employees and customers and got in my face and told me in no uncertain terms that the tire problem was my problem and not his.

At this point, I realized what a bad mistake I made by going to this particular shop. I tried to get him to understand from a customer's stand point, in this bad economy, that great customer service is any retailer's bread and butter. He (Phillip) told me that if he put that new tire on my truck, and his adjustors rejected that tire, then he would have to make his employee pay for that tire out of his own pocket. How awful is that? At one point, he even told me that all I was doing was trying to get a brand-new tire for free! I came in there to get a nail removed for heavens sake!

I am 55 years old; it is not about money. At this point, it is the principle that I am standing on. I was told one thing, management didn't want to talk to me, and when they did, it was ugly. All I wanted was for them to understand that when you tell a customer one thing, you follow through with it. If it is wrong, then you stand by your company's good name and follow through with your word. They didn't do that! Then to add insult to injury, I wanted to get out of there, and I told them to give me my keys. They said that they had to take that "new" tire off my truck.

That's right, they had already put that new tire on my truck. Now they were going to take it off. They were going to put the spare on it. I didn't want the spare on it, as it is a larger tire. (I had put different rims and tires on it shortly after I bought it.) They refused to put the original tire back on, as they claimed that it is not a safe tire.

The only thing that they did was put a used tire on my truck and told me that they weren't going to charge me for it and made it sound like IU should be grateful. I am neither grateful nor happy. Yuma residents, be forewarned. Don't go tot the Big O Shop out in the foothills! I felt demeaned, embarrassed, cheated, and I felt like I was being talked down to. I now have mis matched tires on my truck. I have a trip to Tuscon next week, I travel alone. I know nothing about this used tire he put on my truck.

Without delay I was informed of this, and I surmised that since the other stud was also a clean break that Wal-Mart was the culprit for the first broken stud and they didn't want to own up to their mistake so they refused to fix their mistake like an honest and accountable business should. David, the service rep at Big O said, "since we were the ones to break the second stud, we will replace that one free of charge." David and the Big O staff at this store were so good and honest to me that I will be a Big O customer from now on. Do Not change a thing about your service in this store. Others could learn from you about going the extra mile for the customer.

It took me all day to find a kind friend to loan me $10 for the repair. I called almost every tire store on Fillmore except Big O. My minutes ran out on my phone. So I decided to pull into Big O which by then it was a half hour before closing. I asked what it would cost for the repair, and was rudely notified it would be $13.00. Yet the rep demeaningly said he would for $10. Took my keys and in 10 minutes he came out and said that it was not fixable and he wouldn’t charge me for the air. But when the employee who brought me my car when I was getting ready to leave he pointed out the wrong tire that I asked to repair. Leaving frustrated and about out of gas, I managed to drive my car to the next closest tire store and begged for help as they were closing. They were kind and quickly repaired my tire that indeed did have a nail.

I understand there is a rule that tire stores have to go by and legally they cannot say they the tire is fixed and "your good to go" when they have been asked to repair a tire that indeed should be replaced. But I had and still have to keep on going as one would say until I can find the funds or an angel to replace these tires on my car. This is trivial, I’m sure, to most, but to me it’s pathetically overwhelming. My complaint is at least look at the tire that the customer is asking to be repaired or state up front the liability was an issue and they will only repair good tires with nails in them. Thanks for giving me the opportunity to at least vent on what has been and still is a major problem in my life right now.

When I went to pick up my car about 3 hours later, the sales person was charging me for the parts and the labor over and above the original order that was supposed to be $30.00 and had now become $78.29. That is when the sales person told me that the employee had broken "2" studs off because the nuts had been installed too tight. I refused to pay for this charge because they were directly at fault for the breaking of the studs per their own statements. After having a rather heated discussion with the sales person, I told him to just run my credit card so that I could leave. I have no problem with paying for the switching of the tires and rims as originally I took the car there for. I believe that their attempt to charge me for their employee mistakes is another example of bad business, and poor customer service. Also, the mistrust that we, consumers have in companies such as this is a prime example of why certain companies are a failure.

The salesman removed the original charges for the “labor” to replace the studs, but would not budge an inch on the replaced studs that they had to replace because of their lack of care for customer's cars, and the customer in general. Therefore, I had to pay for the new studs before the gentleman would give me my keys to my car so that I could leave. The Big "O" employees over tightened the "nuts" that caused them to break the "studs" that hold the rims onto the car! I was bullied into paying for their mistakes by paying for the replaced studs.

I needed to replace the intake manifold gasket which is $64.95 and the needed labor was 3.60 hours @ $93.70 per hour for a total labor cost of $337.32. Lon the manager said I should get the intake manifest gasket replaced asap because I could damage the engine from loss of oil and that would burn up the engine. Lon, the manager, also found additional work needed on the strut rod brushing, left and right side @ $27.50 each and labor of 1.50 hour @ $93.70 per hour, totaling labor cost to $140.55. I asked the manager how could this part need to be replaced because before the oil change, I didn't have any oil leak problem. Lon the manager said due to the car being 18 years old, it was wear and tear.

After picking up my car, I took it straight to our mechanic shop AA auto and spoke to our mechanic Fernando, explained the problem to him and gave the paper work that I received from Big O tires. My husband later in the afternoon picked the car from AA Auto and the mechanic Fernando told my husband (Jim) that it looks like the oil filter was loose because right below it was covered in oil. He cleaned it up and then he checked the intake manifold gasket and didn't see one oil leak and said that was definitely not the problem. Fernando the mechanic then replaced the oil loss and ran the car for an hour and didn't see any oil leak after. Fernando the mechanic @AA Auto said the car should be fine but driving the car with low oil may have caused permanent engine damage.

That will make the car unsafe and could cause uneven tire wear. I find it absurd that the owner of the store (Emad) would even suggest something that might lead to vehicle handling or possible accident. It is also absurd why he did not call us before installing one strut and thinking that would be okay for us to wait or refund the difference. We agreed to wait for the replacement (that I already paid for) to come in. It’s been 3 weeks already and today we were told it'll be mid July ’09. Do I trust if this is true? Absolutely not. Avoid this store like the plague. They do not know what they're doing and do not know what customer service is. I see a lot of complaints on Big O store in general - hindsight is 20/20.

I ended spending over $600 in repairs because my extended warranty wouldn't cover faults by a mechanic. I feel like Big O is responsible for doing poor service on my car. This is not the first incident I’ve had with them and I’m not happy. I ended up needing a whole new oil pan and was charged $637.29 in parts and labor.

The technician pointed out some accelerated wear on the outside of the front tires and suggested an allignment might be needed. The tires did show some uneven wear and I had my wife take the truck back a month or two later for an alignment. They checked the specs and reported that the alignment was good. There was no charge. They could have easily charged me for an alignment that I didn't need, but they didn't. I'll go back to them next time.

I walked into Costco and was immediately told the tire was fixable and would cost me $14.00. After waiting approximately 45 minutes, I was given my tire and left. I went back to Big O Tires and showed the manager my receipt, telling him that I was able to procure another service department to fix my tire for only $14.00. The manager told me that if I didn't like his service that I could call corporate headquarters. I asked the manager why the tire couldn't be fixed at his store, and again he told me to read the sign posted on the wall.

I advised the manager that on numerous occasions, I had brought my vehicles in to have the tires serviced only to be told that I needed new tires. My rotors were bad and not up to specs (even though I'd just replaced them at another store and they did not know this), and I also at times needed brake pads (even after replacing them myself one time prior to having my tires looked at). The manager simply told me, “If you don't like it here, then don't come back.”

The only consequence of this incident was I informed the manager that I would no longer be coming back to any Big O Tires store to have my tires serviced. It cost me my time to go back and forth from one store to another. I usually am told by this particular store during any time I need tire service that something else is wrong with my vehicle. When telling the manager that I had just replaced whatever the problem was (brake pads/rotors), his only response was to laugh at me.

I had to have a new hub and bearing replaced at a cost of $430 at a repair shop where I have real confidence in their work. I contacted the previous owner and he verified the information and the fact that Big O had been the last place where that wheel was off the car. He is an attorney and offered to approach Big O at no charge to me because they had damaged the hub when he owned the car. I'm deciding whether I want to go that far but decidedly I will NEVER recommend Big O to anyone and intend to pass on my story whenever I can…

After about $1500 later, I got my car back and the alignment was totally off! I went to another Big O and they fixed it but just a few months later, one of the new tires blew out on a road trip. Apparently their stock tires are cheaper because they sit on the shelves and get old and weathered and don't last very long. They have refused to reimburse me for the alignment or the weathered new tires I bought! What scammers!!

My gas code is **.

No damage the tire is noisy

I complained to the LEGAL COUNSEL. She ignored my calls several times and she said she would contact me in 48 hours and she lied and did NOT. I am still waiting to see if they will reimburse me $708.63 for the rental charge. It has been over 2.5 months since this matter initiated and I am still left in the dark.

They wanted me to prove they over charged me, Mike never came to the phone, Terri was explaining how I needed to fax her my bank statements. I went to my bank, faxed the report, and called Corporate HDQRTS big o fat deal, wait and see how long it takes for them to give me back my $614.12.

The work was dubious at best.I asked for them to save my parts to show me after the work was completed, when I asked about them they moaned and said they would have to pick thru the garbage-No good! The alignment was supposed to be discounted, vehicle pulls to the right, never did before. I went to Bigotires because of AAA's recommendations-I really regret using their Business and will never say a good word about them, I will make sure I take any opportunities to discourage other potential customers. At this time my $ 614.12 has not been credited back to my account

Bouncing all the way from Taos, N.M. to Roswell, N. M. and pulled into the Big O store there., Manager asked me what was wrong and I told him I had been told I had a bad ball joint on my F250 that was causing the vibration but I had my doubts. He said he would have his mechanic check into it asap. I unhooked the travel trailer I was pulling and the mech got into the truck and in less than a block told me you have a bad tire. but to be sure we will put it on the rack and check it out. Truck was put in the rack and engine started and put into gear,,,, Helen Keller could have seen that out of round tire.

In the middle of the desert I heard a rattle in the left rear area. We stopped at a rest stop 2 miles down the road and noticed that the left rear had a chunk of the tread missing. I already had used the spare, and now had a dilemma. I changed it with the unbalanced tire and drove the final 130 miles home.

Went to the Big O store the next day and they said it looked like an alignment issue and offered to check it for me. I am a mechanic and am not stupid. I would never let a tire shop do an alignment as they have something to gain by a mis-aligned suspension. He then offered me 2 tires for $190 and I refused. I called their corporate office and explained all of this. They promised to call back and never did,

I called them back and they said that tread wear would be used to prorate. I wanted mileage to be used and reported them to the Better Business Bureau. Got quite the response from Mr. Groman accusing me of taking his time away from his family. I know what tires mean for the safety of my family and check/service them every week. I rotate them every 3 months and check my alignment every 6 months. I will never recommend them to anyone again.

Javier knew that they were neglegent in there part and to have this repaired woud be exspencive. We were diapointed to see that they washed there hands on the matter. This is a faluse andvertisment in the companys part that they have well trained staff and excelent guest service.

The damage that that was done to the car is that the springs that nolonger lifted because of not turning the swith off. Francisco and I only want to be reemberst for the cost of the parts that we bought, because this was not our fault and the cost of these parts where $407.00 and we only want what is fair. We have tried to contact the owners 4 times to get compensated and the only answer was will call you back. I think that as a costermer we deserver reembestment and answers.

We had this repaired and the only thing we wanted was to reemberst for then parts that we bought which was $407.00. BigO tires claim to have will trained employees and good costumer service. We have called the owner of the branch and just been jacked around.

The car when lifted and the swith was not turned off, when let down it nolonger balanced or lifted from its norm. The car stayed at about 6inch from the ground. We bought the parts from Ford to have this repaired.

On 06/25/08, after 14,953 miles, I have a flat tire on one of my originally good tires not replaced by Big O Tires (a Good Year tire which still had at least 2/3rds of its tread life). I take the car into the same Big O Tire store, and they tell me they cant fix the tire. They then proceed to tell me that the two tires I purchased from them a little over a year ago, need to be replaced as well. I promptly informed them that I purchased the very tires from them less than 15,000 miles ago with a fully written FULL WARRANTY including a NO-PRORATED ROAD HAZARD at 80,000 mile rating.

The sales agent begins to inform me that the tires are no longer under warranty because it appears that the alignment is out of the car, thus causing the tires to be excessively worn. I informed the sales agent that THEY performed an alignment on the car when the tires were installed. The sales agent informed me there was nothing he could do.

I then asked him what the price of a new replacement tire for perfectly good tread tire that was flat, he quoted me $180 and some change. I asked him why the price was so high, and was informed that it was the only tire they carried in stock, and the ones which were on my vehicle (being a $30 cheaper) were not available any longer.

Tomorrow morning, I will call Les Schwab and take my business to them. I know what your thinking why not take it to upper management and force them to remunerate me for the defective tires and own up to their fraudulent lies?

The fact of the matter is, it would only aggravate me further knowing one day when my tires need attention again, that I would be forced to come back and deal with the same unethically minded crooks.

I now live about 75 miles from Redding but still to Big-O in Redding rather than deal with the Big-O Tire company here due to the great level of service I have received at the Redding store. Thanks guys for a job well done and excellent service and product!!

In May of 2008 I took my car in to Big O Bermuda Dunes for rotation and balancing. The car shook worse after balancing than before. I shortly returned and was told that three of my tires tread were seperating and that they have to be replaced. The technician advised me that there was minimal wear on the tires and this was due to a manufacturing defect and not any kind of road hazard or my driving. They quoted me for new tires and Installation. I told the service manager that I had purchased the tires about a year ago from Big O and that I have had problems with that type of tire before. I was told that the tire type I purchased was discontinued and that if I had bought the Road Hazard protection it would be easier to get me a discount due to the fact that my odometer is broken. I was told that since I could not prove how many miles were on the 45000 mile warrantied tire the best they could due was refund me $5.00 per tire. After looking at my reciept it stated that manufacturer warranties are based on tread depth.

I went back to Big O reciept in hand and was fed the same disclaimer about mileage and road hazard protection. I then went to three diferent tire vendors (Goodyear, Pep Boys, and Americas Tire) and was told that tread depth is the Industry Standard for warranty whether it is a bike tire or and automobile. Americas tire was the first to note that the tires for my car were obviously the wrong tire for a Volvo Station Wagon due to the weight limit of the tire. The tire size was sufficient but not the load classification. Larry at Americas Tire Indio related to me this is why there is tread seperation and uneven wear on all tires because the tires they sold me were never intended for the vehicle for which they were installed. I bought four new tires from Larry and he gave me a good deal on the correct tire for my car.

I needed to replace 4 tires after little more than one year and less than 12000 miles wear. Total cost with alignment $350.00

getting oil all over the engine to the extent that we thought the car was leaking oil or a lose filter we returned right a way to make sure it was not leaking but was so made at them and did not want anymore work done by them that the next day we wanted to cancelle the tires but, was told there are not cancellations and the tires were ours or pay a restocking fee of 30% wich adds up to 270.00 and by law they are not required to tell us about it. so please if you buy tires from Big O Tires make sure they really do not have the tires in stock and think twice about the purchase because it can cost you even if you are not told about the restocking fee fo 30%.

I'm out $452.48 paid to Big O for 5 tires within a period of 15 days...not to mention the hassle of driving several miles through city traffic to Big O on a donut that was also flat!

There was no phy damage done..I just felt breaks should not have gone out so soon at only 20,000 miles when the original brakes lasted over 40,000 miles

I have to buy new tires to put on the front and then will likely be buying more tires as these fail.

Out $95.00, And had to change my own belt on the side of the road.

When he acknowledged me I told him about the problem and that I would soon be getting on the freeway for the 90 minute trip, in the dark, to my home. Further, I told him that if I broke down on the way home, I would be in an area without cell phone service. I reiterated to him that all I needed was some air to which he said, you've arrived too late in the day, we can't help you. The store hours are listed as 7a-6p and I would have gladly stayed late and paid someone just to get some air. When I left Big O I felt sorry that this young man had just ruined the reputation of a very good store. He also missed a most wonderful feeling of helping another human being in a time of need.

On February 3, 2006, while going to work, the right front tire went completely flat. I brought this tire to Peerless Tire Center in Laramie, due to the fact we do not have a Big O tire center here. The manager at Peerless, Matt W, informed me that the tire failed due to a cut on the inner belts of the tire, which is also in writing. He instructed me to contact Big O to get all tires replaced due to all tires were showing same exterior dent and bulges. They refused to do so.

Mr. M's statement is both false and is an insult to my integrity. I have been a long-time repeat customer at this facility, having had multiple sets of customized wheels mounted and balanced with tires there, with no complaints or issues. Additionally, Mr. M fabricated a false statement on my final service order indicating that my wheels were damaged prior to the work performed, and then dismissed me.

The problem I had, was I was leaving to drive back to Iowa that morning, I didn't have the time to be messing around with something you would expect to be pretty darn simple. So off I went with my wife and 4 children all under age six. Right away I could feel the van shake, It was diffeernt than before, it was now comming from the back tires. I drove through Utah into Wyoming and decided to stop in Rock Springs to have the tires replaced with another brand.

The Big O tire guys in Rock springs said they couldn't replace my tires for another brand because they didn't carry another brand. But they could put the tires on this nifty little machine and see if the tires were bad or if I was an ultra sensitive nut job with some kind of fixation for wanting to drag my four little children and wife into a filthy hole to sit and get stared at by cowboy/grease monkeys for an hour. The machine they used was a road force measurement system. All four tires failed the test.

The shop in Rock Springs replaced the tires. I was on my way. Back on the highway the new tires seemed ok...for a while then some shaking started again and progressively got worse over the next few hundred miles. But it wasn't as bad as it was and its not as good as the tires I replaced. Bettendorf Iowa dosn't have BigO tires. So now I have to drive 70 miles to give them there tires back.

After getting the tires they charged me for mounting, balancing and deposal fee. I told them that I have had the unfortunate plesure of having tires swapped before and never been charged these extra fees. He asked me where I bought the tires? I told him San Diego County. He said well all franchises are differen't and this is the way it was and if I didn't like it I could go back to San Diego for replacement.

When I returned to shop, Gary on phone with friend extolling the virtues of Michellin tires. Did not tell me that Big O tires rated A in traction and B in heat. Found out later that for less $ I could buy Michellins with 80,000 mi. warranty and cost was less. Next day, Gary was off. The tires are used so I'm stuck with them Did see on the net that specific tires had a 30 day trial period. I was not told that. My tires are not in that category. I was mislead and I needed tires because of the radial belts exposed, I would jeopardize myself and others if I drove on those old tires.

When I took my truck back in to Big O Tires in Hanford for them to put my chrome wheels back on, Chad the manager said don't worry Sabrina I will deliver your stock wheels and tires to your house in a couple of days so that you won't get your truck dirty. I thought that was nice only to find out a week later the store closed and my wheels were gone without notice or attempt of contact.

I phoned Mike Beaumont, the Vice President of Big O Tires in Bakersfield, where the same owner Mr. Richard Dimaggio ownes several other Big O Tire stores, to inquire about my property. Mike Beaumont told me, oh well you did not pick your property up within 48 hours which is store policy and we are not responsible, besides I did not see any Expedition wheels and tires. However, Mr. Beaumont also said Chad said I failed to come pick them up. My wheels and tires that Big O Tires stole from me were valued at approximately $1475.

Mr. Beaumont was very rude and did not care about me losing my wheels and tires then advised me to take them to small claims court. This is the second time that Big O Tires has closed in Hanford withing one year, leaving customers like myself in situations that could have been avoided.

Upon getting my truck back from the last rebalance, I was told by the Big O tech that my driver's front was "as close as I could get and if it shakes real bad the only choice is to move it to the opposite rear corner."

So what Rigo had done was put two 1/4-inch spacers on each side so that the rim would not hit the caliper leaving very little thread to tighten the lug nut. Tayyeb said he would let me trade my rims in on some that would fit correctly. He showed me a couple of sets of tires and rims on one set I was going to have to pay $1,600 and on the other $900. I told him I could not afford to pay more than $500. He said that since my tires were used he could not give me much on a trade. I told him that it was his manager's fault for selling me a rim that was not for my truck, putting my family and myself in danger. He said okay that was all he could do.

This morning I go out to leave for work and it is pouring rain and I happened to notice that the tires look low. I stop in a gas station to fill them. They all had about 20 pounds of pressure in them. I of course got soaked. I should not have had to be worrying about air in tires that are less then a year old with not many miles on them. I will never deal with Big O again and wish I could give these tires back with a full refund and go somewhere where there are better work ethics and people care about the work they send out of their business!

The replacement tire was around 80.00 and required me to miss a day of work as Discount had to order the tire. If I send the tire to the manufacturer for replacement I will have to pay for the shipping.

The last time I was there they took my front tires off and replaced them with my rear tires which were in excelent condition. They refuse to replace the bad tires they sold me. What can I do? Louis said that they would only replace them due to road hazard, such as a flat. I am driving on unsafe tires due to this company.

After 14,000 I notice a bad splitting along the bottom side of the front driver side tire, so I became worry and called Art about it and said it will be pro-rated for normal wear and be replaced. Since I am now in Nevada and I felt that it will be dangerous to travel the tire long distance, I decided just to deal with another Big O in Las Vegas.

I was disappointed when the manager told me that I bought an old outdated tire based from the DOT number of the tires. One or two were 5 years old and the others were 6 years old that should not be sold as new. After the final inspection and evaluation of this other tire manager from another Big O, it was then suggested and concluded that I actually bought a set of used tires that may have been driven already between 6,000 to 7,000 miles. That then now made sense why that sudden abnormal wear. This Art are still insisting that he had sold me a set of brand new tires w/c also indicated in the receipt.

I tried to be reasonable to pay some cost for the exchange but he became so defensive and firm that I have to pay whatever the other Big O dealer are now charging me for replacement. I paid $550.50 plus $200 on a supposed-to-be brand new tires that he claimed before was $300 each a year ago.