Big O Tires Reviews

Then I notice the birthday card that I had to send to my aunt was also missing, my favorite sunglasses that weren't cheap were gone from their case, a watch with a dead battery that my dad gave me - gone, 3 vape pens and their chargers. They even stole a charger for something they didn't take so now that is no good to me any more either. They took a pair of earrings also and a ring that was completely buried in the center console. None of these items were out in the open; they were all in something that was completely closed and covered. I'm not sure exactly what else was taken but the money maybe I myself could have misplaced it. But to leave the other bills, and to steal all the other stuff just makes it a blatant disrespect. They may as well have just said ** you to me and then called me a **.

I called many times to speak with the manager that day and he just pretended to take it seriously by saying he was investigating. Wow. What coward liars. Anyway so then I'm on the freeway and I can't go over 65 with out the car shaking feeling as if I'm driving on a bridge on a tremendously windy day in a tiny car. If I let loose on the steering wheel it veers off to the right very quickly. So apparently an alignment was never done. Once I get to my destination, I look and they didn't even bother to rotate my tires when they put the two new tires on. That's basic tire 101 I would assume for an actual tire shop where they actually specialize basically just in tires and brakes too and not just any regular car shop.

So at this point, not only am I now taking it personal because they blatantly stole numerous items, didn't put the tires on correctly, but didn't even do the extra work for the alignment that I did pay for with cash and have the receipt, but I'm beyond pissed. Whichever employee(s) did this lame act is a total and complete coward bully with most likely a mini man complex. Miserable little trolls to operate in such a way. Apparently they plan on changing tires forever or nothing at all since that can't even be done correctly. Don't bother going to these cocky jerks.

These guys have no clue what they are doing and can't even man up to their mistakes. In the past I have taken many vehicles to them thinking they were good and have been satisfied but after today they have lost my business. Either go somewhere else or take pictures of your car before you hand them the keys to prove their fault if something happens.

Original Review: Jan. 21, 2016

We are staying in our 5th wheel near Maricopa. We wanted to get new tires on our 5th wheel. While they had the tires off, they inspected the brakes. They found that the brake seals were leaking. There was grease all over the magnets and pads and drums. They told us that the drums were scored and should be replaced and the whole backing plate had to be replaced since the brake pads and magnets are all part of it. I'm not bothered by the backing plates being replaced but after further research, I've discovered that the drums did not need to be replaced.

The part that really gets me is the fact that the whole job of re-doing the brakes (4 - dual axle) cost almost $2500. Boy did we get ripped off. I've already gotten 1 other quote, from an RV dealer no less, and it came to about $1500, even with the drums that we didn't need. The drums on the new quote were $69.00 and the cost that we paid was $159.00. We didn't know what this whole job should have cost elsewhere or we never would have paid that much. In casual conversation with the manager, he told us that his shop is the 2nd busiest in the country and they do over $10 mil/year in business. At the rate they charged us no wonder they're making so much money. :o(

I go into their building where there are about 6 workers in the office and it takes a minute for anyone to come out and see if I need help. When someone finally comes out I explain to him my situation with the light still on and he tells me well if you can wait for 2 hrs we can have your car looked at. I explain to him I cannot wait that long to have my tire light checked out and he tells me, "We only have one guy working the tire department." So all of these men in the office cannot check a light much less to see if it's my tire still low?!? WTF is that? How do you get to be a manager or office person in an auto company and cannot check a damn tire?!? You need a new profession then. Needless to say, I left extremely pissed off and will not be returning to the big O Tires ever again!!! The customer service sucks and if you have 6 managers who don't know how to check tires then you need to get some new employees!!!

The story begins as follows. In March (3/21/15) I needed new tires for my 2000 Toyota Tacoma 4WD TRD and came to the shop and purchased 4 BFG All Terrain T/A tires. (Invoice # **). I was told at the time that I had worn out front ball joints and that my rack and pinion left inner shaft had excess movement. Replacement was suggested. I thought this was reasonable. The truck is 15 years old and I had not had occasion to replace them. I approved the work.

I brought the truck back in and had the work done 3/28/15 (Invoice # **). The work was performed by **, at a cost of $1239.15. I went on a camping trip in May. No rock crawling. Nothing crazy. I ran the truck on the same roads as I had the prior 13 years with no problems. Upon my return, I noticed a definite problem. When turning to the left, the truck worked fine, however, the steering struggled to come back to center. It felt like the power steering had gone out. Right turns were not a problem.

I took the truck back the shop 5/30/15. They warranted the rack and pinion and put a new power steering pump in at a cost of $416.20 (Invoice # **). The pump was apparently switched on suspicion since no one could definitively say it was failing or had failed. The work was performed by ** AND **. I had never had a single issue with my steering in any way before taking the advice of swapping out my rack and pinion.

In late September the same left turn issue returned and I took the truck into the shop in October (10/12/15). They warranted the power steering pump (Invoice # **). The technician was not listed on the paperwork. I was not charged for the visit, but had a disturbing contact with employee **. He told me that though they replaced the pump the issue was still present. He also told me that he talked to some of the other employees who he said were familiar with Toyotas and told me that the left turn situation was normal. I find that incredible. In the 13 years I have owned the truck I have NEVER ONCE experienced the left turn difficulties. Further, if the situation was normal, then why did they warranty the power steering pump? Needless to say, I was upset by this and did not trust the information I had received.

I took my car to a local shop, Auto Tech on 10/17/15. I had them do a diagnostic which cost me $80 (Invoice # **). I was told that they had never heard of the steering difficulty with a Tacoma to be a normal occurrence. Further, they indicated the current rack and pinion (second one installed) was either defective/damaged or installed incorrectly. They also said that the steering shaft had been reconnected incorrectly and was off by 2 or three teeth.

This got me thinking that if the rack was defective, or improperly installed, then I probably did not need the power steering pump that was installed 5/30/15. I now feel I paid $416.20 unnecessarily. I feel this is proven by the fact that on 10/12/15 they replaced that pump and the problem did not go away. It seems it must have been the rack and pinion all along but it was trying to be passed off as normal. Also, in diagnosing the problem on 10/12/15, how did the Big O technician miss the issue with the rack and pinion? Why did they just replace the power steering pump? How was my steering shaft off by two or three teeth? How was that not seen in the prior trips to Big O?

I took the Tacoma back to Big O on 10/21/15. They again warranted the rack and pinion (Invoice # **). I had asked them to use a different brand since the previous two units were apparently defective (or incorrectly installed). They said they did as I asked. The technicians again listed on the invoice were ** AND **. Since with the THIRD rack and pinion installed hopefully correctly, the problem of the left turn has been resolved. I feel this is further evidence of an unneeded power steering being installed at my expense.

Last week I noticed a red fluid dripping from beneath the truck. It looked to be seeping from the brand new rack unit. I took the truck into the shop today, 11/13/15. I spoke with **, who again was professional and courteous, and I advised him that I am really tired of having to bring my truck in constantly. I told him that I NEVER had any kind of steering issue at all with this truck until they started working on it and that I had lost confidence in them. He asked if he could look at it. We walked to the truck and I pointed out the leak, ran a finger on the seeping area and showed him the red fluid. He asked if he could have the chance to look at the problem more closely. I told him that is fine, but I do not want them to do any work on the truck, I just want my money back for the apparently unneeded power steering pump and I will take the truck elsewhere to be fixed.

** called back a few minutes ago (about 9:15 am 11/13/15) and advised me that upon inspecting the new rack unit they found a leaking O-ring, replaced it (Invoice # **) and ran the truck for a while and noticed no further leaks. I asked him how could an O-ring less than 2 months old fail. He said it sometimes happens. I asked if it had been installed incorrectly. He said he did not think so. He said come get the truck and run it a while and see if any similar issues arise, If so, bring the truck back in and they will take it to the next level.

Here are my thoughts. I never had a single steering related issue with this truck prior to March 2015 when I followed Big O's recommendations and replaced my rack and pinion. I am on my third rack. How likely is it that the prior two were defective? I am on the second power steering pump. How likely is it that the first replacement was defective? I feel it is far more likely that incorrect or incompetent workmanship is the more likely cause: The same guy worked on my truck each time. Another shop even commented on the work. I believe shoddy workmanship regarding the rack and pinion was the cause of the power steering pump even being involved. And now three racks and two pumps later still more evidence of what? A defective O-ring or incompetent work? Which seems more likely?

I feel I should be reimbursed for the unnecessary replacement of my steering pump ($416.20) and the diagnostic ($80) I had to have from the other shop that pointed out Big Os failures. I ask that Big O reimburse me for a total of $496.20. I believe this is fair and more than supported by the facts. I am not asking for any compensation for my time spent on repeated trips to the shop. I just want my money back for what appears to be an unnecessary replacement of the original power steering pump. I am NOT interested in store credit. I want my money back. I will wait for a reasonable time for you to respond before pursuing action with the BAR, BBB and any other forum I think might be able to help me. I am more than willing to discuss the matter at any time.

I brought it to Community Tire Pros the following day to see what the problem was and this is what they find out. The car uses stagger tires. Well Big O mounted one wide tire in LF and one thin tire in RF, one thin tire in the RL and one wide tire in the RR. The tires that I got installed by Big O are directional so Community found one of the front tires was reversed. The wheel balancing that Big O did: WRONG, WRONG. Community had to balance each tire again. When they went to check the alignment they found out that all the factory bolts to the suspension were still paint sealed from the factory, meaning Big O never aligned it but they sure charge me for it. About the bad computer and bad sensors??? Well Big O don't even know how to program the computer to the new sensors. Sensors and computer were good and working fine since community programmed them.

Community checks the car for dings and/or scratches, they find out that two of my NEW wheels were scratched. It happened when they balanced the tires, they used the wrong tools to do so. Now I have two scratched wheels. I will not recommend this place not even to put air on your tires. I have never been in a tire place that don't even know how to mount a tire, program tire sensors and not even how to balance a tire.

Brought Jeep in early a.m. Completion was promised by 3:00 PM. At 11:30 a.m. I received a call from Big O saying the oil change was completed, but the Jeep would not start and therefore they could not complete the radiator work. It was agreed to allow the Jeep to "rest" for several hours. The 3 PM completion hour came and went with the Jeep still unable to start. I was leaving for the weekend, so I told Big O we would reconnoiter the situation on Monday. Vehicle still was inoperable on Monday, and I had the Jeep picked up and towed to the local Jeep dealer.

Jeep dealer called almost immediately stating there was water in the oil chamber, pistons and the motor was vapor-locked, almost an instant death sentence. The dealer then drained, changed oil and filter again and did other various diagnostic tests etc., to get the Jeep back into running condition. Dealer reported that we had essentially dodged a bullet avoiding the vapor-lock, and recommended that long type trips should possibly be avoided for the next 1000 - 2000 miles. It's been close to the 1000 mile use, at month's end and vehicle is in fact running well. I am now appealing to Big-O to reimburse me for dealer repair and tow bill, total of just $900. I'll report if that falls on deaf ears or not.

to save their **.

Several months went by and I bought a set of used tires and rims from an individual. Still 22 inch rims but with 70% tread and 20 times nicer. I got my alignment done at one business and then was informed they couldn't do the balance because the tire size so I called and spoke with Big O Tires who informed me they could help. It was absolutely necessary as I was making a 10 hour trip to Louisiana that evening. All was good until I got on the interstate and noticed a shake in my wheel, chalked it up at my bigger tires. 3 hours into the trip the shake was unbearable and I pulled over... come to find out each of my tires were 10-20 pounds short on each tire. Angered, I filled the tires to 40 (tires say 49) and was on my way.

2 days later I got back on the road with a light shake in my wheel. 3 hours from home and 9 pm at night, I hit a work zone and tried to slow down. My brake had no power.... coasting and rolling into a side road my car came to a stop beside a tire shop. Got out my jack and started my investigation to find that my brake line had ruptured on my left side... distraught and panicked I knocked on every door until someone gave me the phone number to the Tire Shop owner, who conveniently was a mechanic as well had his shop next door to the tire shop. He informed me that he was eating dinner and would be down as soon as he got done. 3 hours later the mechanic had our car jacked up and was pointing out what had gone wrong. Big O Tires had put the wrong type of weights on the car, which had rubbed the brake line until it busted.

Monday morning I called Big O Tires and told them the story. Never saying one word about them changing my brake lines, merely asking them to replace the weights for the correct weights that wouldn't rub. Mike said he would take a look at it and to bring it on down. When I arrived he basically told me it was impossible for the brake line to be rubbed by the weights and "that's on me". I agreed for a few moments stating that the mechanic had said that's what it is from. He then tells me that he will replace the weights as requested and take a look. He kept repeating "it's on me", so I informed him that I would call around. He also informed me that they only put the required amount of air as what the door says. The door quotes 30 pi, which is for the stock tires of 17 or 18. My tires are several sizes larger than stock....

After going back to the office I called a couple places, including the place I had gotten the alignment all confirming that is very possible about the weights. So I called Big O Tires back and asked him to hang onto the weights he originally put on, at which time he interrupted me and said that he has it in the air and wants to show me that it was not the weights, the tires are too big and he is documenting everything because the tires are a 'safety hazard'. I informed him that it was possible and he kept saying that he was documenting everything because of the safety hazard. So I asked him to take my car off the racks and I would take it elsewhere.

I picked up my car and took it to the place I got my alignment and they confirmed the left brake line was worn because of the weight and the right tire is a combination of my tire and the weight. I accept responsibility for the tire being the wrong size, but they are deeming my tires as a safety hazard only after I showed him the problem... how did they not catch the tire being too big the first time? And they still accept no responsibility in the weight problem. I have reported the issue to corporate, and intend on following up everyday until the company accepts responsibility for their wrongs and quit trying to cover their tracks. My whole family could have died last night had it not been a work zone. This is not laughing matter and just because I have a nice car with nice rims and a female in no sense do I deserve the treatment this company has given me.

I decided to call and they told me to come down and they'd get started. I went down and dropped my car off, and left to Carmax to burn some time. I received a call 20 minutes later asking "We need the key to get your rims off" in which I responded they don't need a key, it's a simple 12 point socket. The worker said "Okay we will take a look". They called back and insisted they don't have the socket for it, and that I need to "go home and get one so they can remove the wheel". I was pretty furious at this point because how does an auto shop not have a simple 12 point socket. I went back to get my keys but before that I told them that it's ridiculous, I could literally go to Walmart and buy one for a couple dollars. I told him to go check one more time and WHAT DO YOU KNOW they found one. He then proceeded to tell me "Oh yeah that's not a normal socket and auto shops usually don't carry it" which was a load of trash.

Finally I get my tires, in which the worker didn't offer me ANY warranty plan AT ALL. I even asked him before I left "What kind of mileage can I expect to get out of this tire before I need to change it" and he said "These don't have an estimate, as long as you don't drift they're fine" which I felt was extremely unprofessional, and I could tell he was annoyed by me. So now fast forward to two months later, I probably have only driven the car less than 1,000 miles I noticed the tire was flat in my garage. I then aired it up and noticed a bubble was forming on the tire. I immediately stopped airing it up because that's obviously a huge fault, as I was removing the tire it blew up.

I figured I'd be fine under some sort of manufacturer warranty but as I came into the store today they told me "It looks like someone cut it, so it's not covered and you didn't buy the warranty." Are you kidding me? I literally drove the car maybe 800-1000 miles, and you guys are not going to cover it because "It looks cut". How unprofessional is that. Anyone looking for any service stay away from this location.

I have purchased 2 sets of the Big O brand tires for both my old FJ Cruiser and currently for my Jeep Wrangler. I purchased the Bigfoot XT's in both cases and I could not be happier with these beasts!! They have stood up to whatever challenge I have put them through. My first set on the FJ were 33's and now I am currently running 35's on the Jeep which I understand is the largest diameter that the XT's will go to. Shame because I would like to bump it up to 37's at some point and I am completely in love with the performance of these particular tires. They have an all-terrain tire under their brand as well but these (XT's) are really a more aggressive all-terrain. I wouldn't classify them as a "mud" tire. However they have proven themselves in all sorts of different conditions.

If you are interested in a great all-around tire that isn't overly aggressive then these are them. The tread holds up well. If you have the opportunity to visit the Big O on PCH in Torrance then I am sure they will take care of you with the same top-notch quality and attention to detail that they have for me. I have even brought my wife's Maserati Ghibli here twice as she has need a replacement tire and they have always been careful and professional with all of our vehicles. It's a shame to read such poor reviews from others about other Big O locations. Surprising really given the level of treatment I have received from the Torrance branch.

But I was unable to go back 'cause I had family things to take care of. So I called a different Big O Tires here in West Valley and they told me it's only under warranty at the same shop in Sandy, Utah (9000 S, 700 E), and I refuse to go back 'cause they obviously don't know what they're doing. I should of gone back after I was not busy but I didn't. Their technicians are lazy and are not centering the steering wheel and locking it down before adjusting the front tie rods. They don't know what they're doing. Or it could be both. All I know is that became a terrible shop to go to after the mom and dad sold it. Bunch of young kids that don't know anything about working on people's cars.

Update: ** with "customer relations" was very uncaring about the issue, interrupted me while I was talking and did not acknowledge the fact that I requested compensation for this issue or that the vibrating may have caused other damage. What a piss poor excuse for a company this is. Never again. Vibration or "the death wobble" as the Big O Mechanic called it, occurred again on 6/20, 6/21 and 6/22. Called Big O Tires again and after several empty promises and lengthy conversations with the Store Manager, ** he said I would need to continue to drive the vehicle and get it to their shop for repair, again. Was told repair would take 1/2 hour. I arrived at 0800 hours on 6/22 and left at 1010. ** argued with me when I asked him to provide me copies of the invoices from the company he ordered the parts from for the parts he ordered, which is something he initially offered.

This was so I could see that the parts were new. I advised I would be contacting Channel 7 news about this fiasco. Store employee named ** laughed when I said I would contact Channel 7 news. When I asked another employee for his name, ** came out in an aggressive manner and asked "if I have something to say to him". This happened at 826 AM. Not only that, ** refused to give me the name of the employee who laughed when I said I would contact Channel 7 news. I got the name of the employee who laughed from another employee. ** also said that his mechanic, ** told me if this continued to happen, the steering dampener would have to be replaced. I was never told this. ** told me I am a liar. I then asked if the mechanic made any notes about the steering dampener and ** said he does not have to make notes about recommended repairs and no, he didn't make any notes about the steering dampener.

Notified corporate office of issue. Again, spoke to ** who was rude and totally unconcerned. I asked ** to have someone else besides the store manager deal with it and they called ** anyways. The store's number is 720-449-0390. Please call the store and let them know it is unethical to leave the situation like this. Also, please share this on all your social media pages.

Knowing how many customers the counter help deals with daily I can certainly see why the reviews are so bad, maybe the help needs trained or maybe he simply need to find another career. I honestly thought he would come apologize but he did no such thing that would have made me not post my review. And so my day goes on, I certainly hope I don't encounter another bad apple like this guy today.

But when we called to have Big O address this, even though they admitted that they likely caused the damage, they refused to do anything further about it. They did offer to give us a small percentage off the $800 in damage via a store credit, but their overall response was that their only option was to offer to make the repair themselves. Since we no longer trusted them to make repairs and the fact that until we knew what was wrong when we brought it to the dealership, that was not an option. I did spend time trying to work with Big O, but their responses were not timely and they were unwilling to work outside of any policies even saying that Colorado law prevented them from doing anything further. We will no longer go to any Big O despite the many many years we have used them in the past.

** assured me that they would make the situation right and that I would hear from either him or ** within a couple of days. It has now been over a week. I've been patient and polite throughout this whole deal and I even tried to contact ** this morning with no response. You would think if you spent that kind of money in an establishment, they would make the situation right in a timely manner. Instead, all they did was lie to my face and ignore my attempt to contact them. I will NEVER bring my business to this or any other Big O again. I will also advise my friends and colleagues to bring their business elsewhere as well.

I found the Toe "before measurements" were within the manufacturers specified range and did not need adjustment but they charged me full price anyway. The statement at the bottom of the page stated in red ink "The steering wheel was not level before the alignment. Toe adjustments are required." In green ink "The steering wheel is currently level." My steering wheel was perfectly level before coming in and the only variation in the before and after Toe measurements was on the front right which changed from 0.08 to 0.10. Specified range is 0.07 to 0.13. This needless adjustment was their way to justify charging me full price. The owner, Dave, even stated It only needed a minor adjustment when handing me the bill.

After realizing their propensity for dishonest behavior I reviewed an alignment printout for my Jeep from December 2005. I found the same thing. I was charged full price even though the before Toe measurements were well within the specified range indicating no adjustment was required. However there was no text at the bottom discussing my steering wheel.

I next checked the print out for an alignment performed on my Ford truck in February, 2015. Again, there were no indications of an out-of-alignment condition but had just purchased new tires (albeit from another company) and felt it prudent to have it checked. Toe before measurements were well within the specified range and did not need adjustment but they charged me full price anyway. There was the exact same statement at the bottom of the page regarding my steering wheel. "My steering wheel was perfectly level before coming in."

On Tuesday, March 31, I called the Big O store in Dublin, CA, about 5 miles away, told them I just bought new tires and asked what they would charge to check my alignment. I was told if no adjustment was needed there would be no charge. Next I called Big O's National Consumer Relations Department in Florida (1-866-834-2652) and filed a complaint asking for reimbursement. The representative, **, stated someone would contact me in the next 24 to 48 hours. It has been 7 calendar days and have yet to hear back from Big O.

I have not approached Dave, the owner (franchisee), about my concerns because of how far back this conduct has prevailed and don't believe he would willingly reimburse me. Plus, there are more instances with my Jeep and my wife's Toyota regarding alignment that I don't possess but are stored in his store's database. I don't think he would voluntarily provide them to me.

According to MAP, the shop was supposed to check up the tie rod ends, alignments, and tire conditions including rotation all together, and gave me a price quote. The shop was very poor, because it lied about the awaiting time and did not check the quote the repair thoroughly. It was to gain the customer's money bit by bit, like let me falling into a trap, because its price was about 10% higher than the market and supposed to fully inform the customer.

After he was done trying to intimidate me into purchasing 4 new tires over a nail. I told him I would take it across the street to FireStone and get their opinion. Needless to say, FireStone plugged and rotated my tires for $35 without mention of "no repair zones", tire will tear up or can't be repaired. These guys are simply preying on less informed consumers, relying on lies and hard sell to get more sales. I will never use this business again.

So basically, the car is now undrive-able, and at a place where they know what they're doing. I knew NOT to take it to this rip off of a place, but it was close, and I thought they could handle one simple task. SO WRONG!!!!!! OMG!! And they could have cared less, cause they got their money. I went back in to no avail, with them saying it must have been a coincidence. THIS PLACE SUCKS, SO BAD!! Stay away. They have not heard the end of this.

The first day I took my car in, I did not hear nothing at all from anyone there. It was about ten minutes before closing and I thought I should call now. Granted, they did tell me it would be a all day thing. So I called ten minutes before closing, they told me, "Yeah, it's on the alignment rack to come on down so I call my ride, went down, paid the 1,594.77 worth of work. When they pulled my car around, then they told me the alternator was not good and that it would last a few days only. I said "ok I will bring back first thing in the morning." This was not fault at to them. Well I took my daughter to school the next day only about 3 miles away from our house and lost all power to the car. Well I called, he told me he would call me back. I did not hear from him for thirty-forty mins later saying, "My guy is at your car, where are you?" I said, "Well it's cold outside so I got a ride home making my sister in law late for work."

He told me, "Well you are going to be on the top of the list." I was like, awesome. I did not see or hear from anyone until I called them. About noon, they came to get my keys. I took my kid to school at seven-twenty or so then I did around two forty five or so, I called because I did not hear anything again. He said the one alternator was again no good. I said "ok that's fine." Well about ten minutes before closing, I called again, he said, "It all good you can come and get it." Well I did. When I got home, I opened the hood to check out my new alternator and it was not the one I paid for nor it even was not a good brand like the ACDelco one I paid for so I was upset. I called the corporate, they said I will hear back from the district manager in 24-48 hr.

Well on the next day, ** call saying "I got a call from the corporate, I thought everything was good?" I said, "It was until I seen you do not even have the right alternator on there." He said, "Oh yeah, it the other brand." I was like, yeah that's what the number show up online when I look them up then I got a little more upset. I did use some word I should have not but I was mad. Then he started to use some words to me and being in a store manager position, he should have not. Well we got it cooled down, he told me that he would give me a few oil changes for my troubles. I said, "That's awesome." Well with all the alternator stuff, it made my 1 1/2 year old battery die and ** said I put a new one on the out my pocket. It was a 134,00 for it and I said, "Well you should have because there was nothing wrong with mine when I came down there."

Well I found out 3 weeks later that the battery he put in my car was a old one with two dead cells. I had to take my car to the Nixa location which was the best thing I could have ever done. Every staff member there was nice, made sure they told me everything (and I mean everything), and ** the assistant manager was the best. He stuck there with me to make sure I was took care of. He is a awesome man. If you live in the Missouri area, go to this store. If you have to go to the Glenstone location, ask for ** and/or **. These two guys are stand up guys and will make sure you are took care of.

Steer clear (and I mean like ex long trailer clear) from **. He lied to me and did things I thought was sneaky and unprofessional. He is not a nice or good guy in my eyes and this is my opinion but if you can go to the Nixa store and ask for **, if you like Big O, that's the location to go to. You will be took care of with great customer service thanks to ** and the staff at the Nixa location. They're the best. Thanks.

Specifics... I bought 4 z rated tires from Colorado Springs BIG O. They didn't feel right. When washing the car 2 days later, I noticed 3 tires were z rated one tire was H rated and different tread design. I drove 30 miles back to the store and they said they only had 3 but the one tire was their new version it was OK. If you know H and Z ratings you know it's BS. They didn't have 4 and couldn't get another as that tire was long discontinued so they tried to screw me. I called corporate. We ordered 4 new of another Make. Those tires were not balanced (they forgot) I went to the Monument Co store closer to me to get them properly balanced enhanced. They wouldn't do it. Said the stores were independent and I would have to take it where I bought it.

Years later in Orem Utah by the University Utah I had a flat. They said the tire had a slow sidewall cut and couldn't be fixed and wanted to charge me for a new one. It was a big O Brand tire. I said "then warranty it, as all big O tires have road hazard for that." They would not. They said I had to take it back to where I bought it even though the store I bought it at was in Provo 8 miles away. They aired up the tire and told me to drive there before it leaked out... Also, when I bought the tires they had LIFETIME road hazard. Then they switched it to just 3 years.

Frisco Colorado BIG O 2014. My daughter has a civic with BIG O Euro tour 80,000 mile tread ware tires. She got a flat driving between Utah and Colorado. Frisco Big O said the she needed a new tire and charged her for it. (Should have been under warranty) My daughter called me because she didn't have enough money for gas to get home. I told her to just have them patch the tire, they were only a season old. I talked to the store in Frisco directly. I said "just patch it." They said they couldn't because it was sidewall damage. I said then "why charge her- replace it under warranty..." When I asked WHY THEY HAD CHARGED A YOUNG GIRL FOR A NEW TIRE THAT WAS BIG O BRANDED AND NOT WARRANTY IT - THEY SAID ''We didn't know it was a big O tire."

So Let's think through this... They take a tire off the car and inspect it to see where the whole is. They put it in a dunk tank of water and move it around to find the hole. Then they read the sidewall of the tire to get the size and speed rating to know what size to sell her. They dismount the tire. After all this touching and inspecting they say they did not know it was a BIG O brand. IF that's they are incompetent and should never be trusted with anyone's safety and get near a car.....or they are completely dishonest trying to sell more tires. To top it off they said they didn't have that tire in stock but mounted one comparable.Comparable? The Big O tire had 80,000 mile warranty. The Provato tire is a no name unstocked Chinese tire with a 35,000 mile warranty... comparable? No just dishonest. It tool calling corporate and 6 months of dealing with this store to try to get resolution but not satisfactory.

Please learn from my first hand experience. If you travel beyond the exact store you purchased your tires from, AVOID BIG O at all costs. You do not have a national warranty. I know they say they do... but many times I have found out you do not. They are dishonest and have disregard for your safety selling mismatched tires that have a speed rating below what is required.

The Provo Utah Freedom blvd store is A+++ the best. But flats and problems happen else where and other stores screw you. Too bad the Provo store has to deal with other stores' dishonesty. I can recommend Provo 100% but I would not buy from Big O again because I need a national chain. Discount tire has never let me down regardless what state or city I have been in. I'm 50 yrs old with a lot of kids and a lot of cars and each car has snow tires too. I know what I am talking about.

Service: The staff tells people whatever they want to hear for delivery and install dates/times/status. They don't know. I brought my car in four times to get the new rims and tires put on this month. They wasted so much of my time the last two weeks and still haven't delivered what I ordered because they ordered rims that don't fit. The staff doesn't return calls if they don't have good news. I watched the staff tell one customer that his tires hadn't arrived yet. When he decided was ready to cancel the order, the manager worked on it. Sure enough, his tires were in the back. The staff just doesn't know what's going on. I watched the staff prioritize a walk-in customer over people who were waiting. It was just to close that sale. Or maybe they didn't actually prioritize the walk in but were being dishonest with them too.

Quality: Hard to know for sure their quality control, but it is disconcerting that they left one of those huge stickers on my last set of tires. I could hear it when I drove off. I came right back. By then, it was stuck on so well they couldn't get it off. They said it would wear off in a week or so. It did.

Bottom line: the staff says what it has to in order to get sales. In my opinion, Big-O accepts that a certain percentage of customers will end up unhappy because they've been strung along on price or delivery. But, once a customer decides to cancel the order they still owe a restocking fee even on tires or rims that Big-O ordered but can't deliver.

If you want to take your chances with Big-O, get the total final price before ordering. Be prepared to wait several weeks no matter what they tell you on delivery. Don't bring your car in till someone says they have personally seen your tires/wheels and will physically put your name on them to hold them. Drop your car off first thing in the morning and plan to pick it up when they close. Accept that the car may still not have new tires/wheels for any number of reasons and you will have to come back again. Maybe several times.

When I came to pick up the car I asked him how bad that the tire was that was unserviceable, then Joe went out and brought that tire in and after looking at it, he said that tire had a small screw in the tread and was very serviceable and that all tires still had between 50 and 60 percent wear left on them. I called Big O the next day and talked to the store manager and after looking up my account he said I did have a warranty on them but that it would only replace the one tire. I told them what Joe and I had determined on the tires and he said he would possibly go over and look at it. That's all that was said and no response after that.

I filed a complaint with the BBB on them, but so far have not been contacted by them. This store was originally operated by Parley Holliday and you couldn't have asked for a better guy to do business with. NOT NOW! A few days ago we got a nail in a trailer tire in Price and we went to Les Schwab tire and they repaired the tire and refused to accept any money for the repair even though I had not purchased that tire from them. The only reason I am giving them a star is that there isn't a lower rating on the satisfaction index for a no star.

UPDATE: No change; Same as before! Don't expect integrity from the AMERICAN FORK store since the new management under JOHNNY is way lacking. We gave him every opportunity to take the supposedly bad tire for inspection, but it did not happen. He has a sign showing them to be a member of the Better Business Bureau; however did not submit to their request to take the matter to a mediator for review. Maybe they think the matter will go away on its own, but they must not realize how many people that will not do business with the AMERICAN FORK store. It might not seem like much, but over time it will be a lot and if I have my way it will be a lot more. You might cheat me, but when you cheat my father, then it becomes very personal.

I said no, I'll wait and take to my dealer and see about the rotors. When I picked up my car he was obviously irked that I he didn't get to up sell me. Handed my keys and said "oh yeah, here's the paperwork for the new alignment!" No thank you, no smile nothing. Sooo, the next day I take my car to the dealer for its 10,000 checkup, alignment and tires rotated. When I pick up my car it didn't need an alignment but the rotors needed replacing and they rotated the tires. I asked him, "how are the tires?" He said "they are great! All good to go!" I was horrified that Big O gave me some BS story. I will never go back there again.

At this point I'm beyond frustrated because a job which called for 1.5 labor hours of work is now going to take 48 hours to repair and I had no transportation to get to my job. The store offered no immediate discounts, rental vehicle, or any resolution for my inconvenience nor did they afford me transportation to and from work until I started to complain and threatened to contact the GM and the corporate HQ. Once a rental vehicle was offered, I went to Hertz rental car to pick up the vehicle which the store arranged to only find out I would have to put the $224 cost on my personal credit card.

When I contacted the store and informed ** of this and explained how dissatisfied I was with this outcome or poor attempt of customer satisfaction, I was told that they would pay Hertz via store check. After conversation with Michelle (Hertz store representative), I was informed that Hertz doesn't accept checks or cash at this particular location, only credit cards. I was then told by ** that the store would write me a reimbursement check although by this time my confidence level in anything he told me was zero.

This entire experience has been the worst example of customer service/satisfaction and professionalism I've ever experienced. I am 100% dissatisfied and will never utilize another Big O Tires store or affiliate ever for any type of service and I will advise anyone I come in contact with to steer clear of all locations based on my personal experience. I feel that as a customer, the level of poor customer service I received couple with a blatant disregard for my time, employment and inconvenience was never taken into consideration until I complained and it should not have had to get to that level. If this store is any true representation of Big O Tires' company standards all locations should be closed immediately!!! This was the absolute worst auto repair experience of my life!!!

Hello? Do not - under any circumstances - let these crooks work on your car. They don't know what they're doing and will simply hand any mistake over to their corporate insurance - who will run you in circles FOR MONTHS!

My manager Matt had told me to do what I needed to do so I went to the doctors. Getting to the doctors, being examined and having a X-ray completed, I was told that I had sprained my wrist and was prescribed Voltaren 75 mg and a splint to help keep the wrist and hand from limited mobility. I was excused from work that Friday the 16th. Following the next day Saturday, I proceeded to work. ** seen I was wearing my splint and decided to send me home for the day and to have me follow up with him the week. I called him back and told him I wasn't going to be able to return to work and that I wanted to speak with the owner of the business John Serpa and ** neglected not to let me get a hold of John nor leave a message for me so I could explain the situation to John himself. ** told me John doesn't want to talk with someone like myself. This store is a complete gimmick.

When I got to Denver I heard rattling in the back of my car, I drove to a friends house and did not smell any burning. Then I got back on the road and drove maybe 4 miles from his house and heard major clanking noise and smelt burning I could no longer drive. I had the car towed back to my friends house and was told the next day that my drums on the back were destroyed and somewhat melted, the brake pads were in bad shape, the spring busted and the wheel cylinder was broken as well as the shoes. It cost me $320 to have the car repaired.

I don't know what Big O was doing with the car the previous day before I left but this situation was very bad. Please do not take your car the Big O tires for brakes or anything. Please take warning and learn that just because they give you a receipt and say you are in good shape does not mean they are being legitimate about what they are telling you.

Last week, at 60% oil life remaining, I took it in and they told me they can't rotate them because the alignment has been too bad. I went into Big O and they blew me off so I emailed them. I got a call the next day. The store it was assigned to was passing it to the original store. A week later, I called Corporate to check and they escalated it. I got a call back from an area manager who told me I got 30k out of the tires already and that was pretty good. I informed him I got maybe 10k and the tires look worn all over the tire, not just in one spot and he said, "Well, alignments can go out of whack as soon as you leave the parking lot," and he said there was no way to warranty such a thing and I should have gotten the alignment done every 3k miles and it was the dealer's fault. I noticed that not ever once in any dealing was there any apology for the incident stranding my children.

The manager then told me that he was new to the store and that he had replaced all but one of the mechanics. He suggested that I return the truck so that his new crew could fix it. I told him I did not have any confidence with his crew and that I was going elsewhere. We took our truck to another repair facility in Boulder City. They diagnosed the problem and repaired it in one day for under $500.00. I filed a complaint with Big O for a refund but we were denied any consideration for the work done. What Big O did had nothing to do with the problem our truck was exhibiting. Their "master " mechanic was not knowledgeable and was not able to properly determine what was causing the truck's problem.

Two days later, I drove the car from Vail to Denver (120 miles) and had Lexus look at it. Lexus corrected the problem (3 of the 4 wheels were out of alignment) and drove back home. Considering the cost, the attitude and the fact that Big-O couldn't get the alignment right after three tries, they've lost my business forever. This was poor service and poor attitude.

Then on 12/30/2012, driving down the road, a car came into my lane! I hit my brakes only doing 50mph. The car jerked to the right, putting into a ditch. Luckily no one else was hurt, but my back had an L2 compression fracture. The impact tore out the drive shaft of the car. Needless to say, I have been trying to find a lawyer who will take the case. It has been unsuccessful! Needless to say I had to total out the vehicle for the simple fact that I could pay to store and bills while unable to work. My life has been turned upside down because I believe they didn't do something right. To see the commercials on TV how Big O is good karma for your car makes me sick to my stomach. It didn't give me nor my car good karma did it? I had never had that kind of trouble out of that car until I took it there!

My back still hurts and on top of everything, I have no car and have to depend on other people. Put them out because I feel the people who fixed my car didn't fix it at all! Someone please help me! I feel I have been done a big injustice by this company. All I have are the invoices from the repair work they've done to my car. If this keeps someone else safe, then that's great! I will never trust Big O tires again! I will never recommend them anyone ever! Thanks for reading.

I don't shop where people are rude. I went across the street to Discount Tire where they had so many pleasant workers and told me they would do it for $69 (sell me the same tire as Big O put on for $20 cheaper) out the door with insurance on all the tires, even the ones the Big O put on before. They put my new tire on in 10 minutes, which was faster than Taco Bell (which was next to them) could make a burrito for me. That is my last time going over to Big O.

Ray then said that the part would run about $600 and the labor about $125. I immediately went home to the computer to look up the hub assembly part. I found a Suzuki, my make, factory parts website. I gave them a call. They quoted me $277 for the part. I called Big O and asked if they would install a part that I ordered online. Oh no, we can't do that. Okay. Next day, I went to get a second opinion at a friend's shop specializing in front and rear-end stuff. They put it up on the rack and found hardly any play in the left rear tire. I was furious and went back to Big O to tell them what I learned. No denial, no apology, just a 'Hey, you're lucky it disappeared.' I guess they thought they were dealing with a dumb woman. I showed them. This is the Yucca Valley, CA Big O.

It is common sense to off first to drop the hood and not push down on it. Common sense! Common sense to park the car in neutral with parking brake on. Common sense not to touch the AC or the radio. But what did they do? The first time they messed with my system that I invested more than $1,000 in. I was so angry with these men. They also put oil all over and never cleaned up their mess in the vehicle. I was watching them worked on my car to figure out why the front end was shaking. It took 4 guys under my car, 35 minutes and still they could not figure it out. They were dumb and knew nothing about cars and respect of people's livelihoods. Our hard earned money went into these cars. Then they told me my tires were coming apart and I really went fully bored on this. Telling me I need all new tires when I had just bought these tires months ago. They were saying the same thing to the women who came in next to me. These people were beyond rude and inconsiderate and no one should go there because it's the worst place ever! No benefit of the doubt people.

Anyhow, yesterday, I heard what sounded like air hissing next to a rear tire. Upon inspection, I realized that the upper side wall of the tire had simply cracked and air was leaking through. Upon closer inspection, I almost fell over when I saw that the lower side wall was actually coming completely apart and the tread was decomposing. Needless to say, I inspected the other three tires and found one other tire with decomposing tread and the side wall falling off, and two tires that were just rotted. I also noticed that the tires that I had purchased in 2007 were date stamped from 2003, 2004, and 2005. I was purchasing a four-year-old tire as a new tire, meaning that I could expect (on average) another three years of life. No wonder they were falling apart.

So now, I called a Big O Tires store a few minutes from my office and asked them if this was normal. The response was as follows: "Tires only have a serviceable life of 7 years; your tires are out of warranty (this was due to the date stamped on the tire)." When I questioned this response by saying that I purchased two-, three-, and four-year-old tires as new from one of their stores just under 7 years ago, the response was ... Like I said, the statement was repeated. At this point, I questioned the safety of the tires that they are selling, and argued that regardless of his response, these tires are lethal. I was at this point informed, by the the person on the phone, that I could always file a complaint with the Dept. of Consumer Affairs if I was not satisfied with his answers. Woo hoo, now that's service ...

In the end, I visited America's Tire Company (my other work and personal vehicles tires were all purchased here) and had a set of Hankooks installed, no more Big O Tires brand for any of my vehicles. Funny thing, while I was purchasing tires at America's Tire, the salesman mentioned that my tires were most likely on one of the numerous recalls that Big O Tires has had over the past decade or so, and that I could probably get them replaced. My response was, "These are Big O Tires. What will they replace them with, the same tires?" The salesman laughed and replied, "I get your point, let's get you some tires that won't fall apart on you."

So, if you've had good experiences with Big O Tires, kudos. Just remember that the tires you like so much today could kill you tomorrow. On a positive note, you'll die happy. Cheers.

I decided 3 weeks ago to tell my people to start bringing our truck fleet tires and our company vehicles (was only 3 and now 9) back to Big-O. Both my wife and I headed out on a Saturday morning to get her 2 new tires and get a leaking tire fixed on my car. We arrived and went inside to get a salesperson and ** greeted us. I brought him out to my wife’s vehicle and showed him the tires we wanted replaced. To my surprise, they were really worn. He then went to the back 2 tires and said, "Oh, these need replacing as well." I looked at them and there was plenty of tread but there was a little cracking along the wall.

I told him that we will look at these the next time we came by and he commented, "If it was my family in the car, then I would change them for their safety." What a comforting comment for my wife and our 3 kids. It sounded like he hoped we did have an accident to prove his expertise. I told him that I work in the car industry and those tires are fine for another 5k miles at least. He shook his head whilst I then brought him over to my car and showed him the tire that needed repair. He then said, "If I were you, I would just replace all 4 tires on both cars."

By this time my wife was questioning whether or not it was even safe to step in the car with both our tires' conditions. I proceeded to tell him that I wanted 2 tires to be replaced on my wife’s car and 2 on the back of my car since 1 was damaged beyond repair and that required 2 new tires. We went back inside. I was already steaming at this point, and mentioned that we had a Corporate discount. He said, "I don’t think so," and then looked up our account and said, "The last time you bought tires was 2009, so sorry, no discount." He refused to take a look at the previous bills, where the discount was clearly stated. I told him that he should not be dealing with the public and left the store.

We went to America’s Tire and without mentioning my previous incident, asked about my wife’s tires and he said, “They are fine. You only need 2 on the back and 2 for your car.” Ooops. Here we go Big-O. Same tactics as Jiffy ** eh? Great job. Do you school your people in cheating out the public? Well, in this case, you lose Big-O. I sit on the CRRN (California Recycled Rubber Network) and speak on a National Scale on recycled tires. I know a bit about tires and wear since I work with tires every day. Are all your centers as crooked as the one ** works at? What a real shame. I experienced a similar thing at Circuit City and see where that got them! Thank goodness for competition.

If this message makes its way up the flag pole one day, I would take a serious look at your policies Big-O. You are looking at this short term since over-selling clients on their actual needs will only hurt you in the end. Truth does not hide in darkness and eventually the word will get out. I run a retail business Nationwide and hold an A+ rating in customer service. I did not expect this from your company but I did expect honesty. My story will be read by thousands so the profits you gain from this sort of activity will most likely be lost though loss of future income. I ALWAYS consider that if there is 1 complaint, then there are another 9 people not bothering to complain. In this case it has to be in the tens of thousands with so many franchises out there.

The Big-O address is: 42098 Washington Street Bermuda Dunes, CA 92203. The criminal that handled our case was the master salesperson **. Contact our Corporate Office at ** or our National Consumer Relations Department at ** or by filling out this form. We are eager to hear your concerns, comments or praise. By: New America Tires client.

On 9/28/12, the tire failed due to a road hazard. There was a pinch in the side wall of the tire near the rim that the employees insisted was road hazard damage. Perhaps it was. Things happen. Understandably, sidewall damage is not repairable. Perhaps naively, I assumed they would replace the tire. This is when things got bad. ** (sales rep) and ** (manager) insisted that while their Big O tires are covered for such events, this tire (Goodyear) was not. I asked them to show me a place in writing where it was stated that their coverage only applied to store brand tires. They could not because it does not exist! Incidentally, since I was buying only one tire at the time the tire was purchased, I was not offered the road hazard protection that they generally try to pawn off on every person who walks through the door.

The manager (**) basically called me a liar when I told him that I would have purchased the protection had it been offered. It just got better from there. Apparently, in the three weeks that elapsed between purchasing the first tire and a replacement, the price doubled. The original $120 tire was now $250. We'll be taking our (now) five cars up the road for future service. Upon visiting the tire shop across the street, they chuckled when I told them the story and stated that they get several people a week into their shop with the same experience. Big-O definitely won't get my next $5,000 worth of service dollars! In fact, they won't receive another red cent from me or anybody in my family.

I called back and asked for the manager. I really believed that the person that hung the phone up on me was just a worker that didn't have a clue about how to do his job. Well, the owner jumps on the phone and says, "I'm the owner and I was talking to you." I figured I would be informing a manager that his worker didn't have a clue about tires. I didn't know it would be the owner that didn't have a clue. This being said, I let him know I would be informing Big O corporate about this. I asked for his name; he stated, "Carl." He then felt a need to brag about how he already knew my complaint would fall on deaf ears. He proceeded to say that if I had any more issues, I can come up to the store.

I completely took it as a threat since the tire size I was looking for was not in stock. I ended the conversation and called corporate. I was speaking with a lady named Ellen when I realized Carl was right about my complaint falling on deaf ears. Ellen wanted to laugh at my complaint and show me how unprofessional someone can be in an upsetting situation. After she showed me her colors, I asked for a superior to which she stated, "I am my superior." I repeated what she just told me and she began to laugh once again. I was told I would receive a phone call from an area manager as well as a district manager. I'm still waiting. I believe I'm in need of a written apology from the store owner.

I looked at the pile of old tires and wheels on the back of my truck, and I was thinking "Do I really need to tell you that I don't want them anymore? Do you expect me to dismount the tires myself and throw away the tires in my backyard." Anyway, he said he wanted $40 more, and I said, "I do it somewhere else." I drove away with all the junk on the back of my truck, and I was pissed! Normally, I'm a Costco customer, but they no longer have the size of the tires which I need.

Today, we took the tires back to Big O for a refund since they had less than 20 miles on them and were defective. Big O will not refund any of our money because they are saying the tires are used! They won't even read the detailed description and printout from the Dodge dealer. Don’t buy tires at Big O. They won't refund your money once you drive away. We were ripped off.

The next day, there's no call. I finally called and spoke to someone, who was oblivious to what was going on. He finally found my tire and assured me that it would be on the rim and that when I showed up the next morning, it would be good to go. I showed up the next morning and spoke to Joshua, and the tire was not on my rim. I was informed that they ordered the exact same tire I had on my car and it should be in that afternoon and that if it didn't come in, they would put the other tire on the rim. Either way, they would have my tire ready and they would call me. I never got a call.

My husband took my vehicle over there in the afternoon, and nothing had been done. They said the tire they ordered would be in Monday, and my husband told them to put the other tire on the car. They wanted to argue the issue, because the tire they ordered would be in Monday and this tire didn't match my current tread. They never communicated to me that they were ordering the tire until that morning. They never asked me if I wanted the tire. By this time, my husband had had enough and told them to put the tire on the vehicle and he didn't care if the tire matched. I will never take my car back to Big O. Carlos and Joshua were very disrespectful, and I feel they're dishonest. They got no communication skill.

T

Besides the inconvenience and aggravation of unpaid time off of work, the corporate office, a guy named ** with the office of the president, consumer relations department, stated they were not going to offer any compensation or had no interest in offering a resolution to have the noise diagnosed or fixed, other than doing the same thing that had already been done - replace more struts. They would not pay to have it diagnosed by a shop that actually could resolve the issue. They (Big O) actually put folded up pieces of cardboard throughout my engine to stop the noise. I have photos of these pieces stuck throughout the whole engine. That is a huge fire hazard. Do they know that engines get hot? Since they had three chances to resolve/fix the problem, and by law in Colorado, consumers have the right to file a claim in SCC and sue for three times the amount, I will pursue this. If you want your car fixed by competent professionals, Big O stores are not a good choice. This corporation has sunk to the lowest of the lows.

An employee was next to him and said under his breath, “Ohh, it's one of those ** coupons again,” and the guy behind the counter told me they don't accept them anymore. According to him, they have been getting a lot of counterfeit coupons lately, so they decided to no longer accept them. I paid $60 for these coupons and I said, “Why is it my problem the Big O produced coupons that someone else counterfeits? I paid for these and I want to use them.” I told them to look up my records on their computer and it showed that I had been there in the past using these coupons and I showed them the sticker, but they didn't care. They didn't want to help me, reimburse me or offer any other deals to replace this so-called counterfeit issue.

Truth is, I believe this counterfeit thing is just made up, and what they really didn't want to do was honor the coupons because they were losing too much money on them. Either way, the bottom line is this: I had legal coupons made exclusively for Big O that had not expired. I had paid for them. Big O just suddenly decided to not accept them, screwing their customers. Big O has a lying business practice, they don't live up to their promises, and they do not honor their own coupons. I have a call into their corporate offices and was told to expect a call back in 24 to 48 hours. They may try to rectify this and help me, but one thing for sure is, Big O at 150 A Campbell Road did not care and did not try to make the customer happy or help me in any way.

Recently in March 6, months later from the original repair, my wife and I were traveling on I-25 in Colorado Springs during the weekend when we encountered a bump on the highway that caused the "death wobble" once again. We had to stop in the middle of the interstate to stop the violent shaking. We were scared to death! I called Big O Tires once again and told them we still were experiencing the "death wobble" and wanted it fixed once and for all. I took the Jeep to their shop on Monday morning and was told they would replace the drag link at no cost to me and install front and rear shocks at material cost only. We agreed to the latest resolve of the Jeep's issues.

After research and inspection of the Jeep's front end parts, I found that the "drag link" was never replaced as originally stated by Big O Tires, but I did see that the "track bar" has been replaced after the third visit. Big O Tires also recommended to replace the shocks and it would cost $362 excluding labor. As I researched more, the shocks Big O Tires installed cost $40 each online, but they charged me $83 per shock. That sounds like gouging to me regarding the shocks and a company that can't diagnose a suspension problem and keep you coming back to charge you more money!

When I spoke with a man who later identified himself as the store manager, he showed no concern for my truck. He removed the sign from the street before I could think to take a picture of it, though I did take a picture before he threw it in the Dumpster. I repeatedly asked him to look at the scratches on my truck, but he refused to do so.

When I complained to corporate, I received one phone call from a rude man named Chuck who said that Big O Tires would not pay for my damage. He refused to have anyone inspect my damage. He refused to forward my concerns to the legal department. He refused to answer any further correspondence.

The store owner never responded to any form of communication from me or anyone acting on my behalf. The same is true of TBC Corporation, the parent company of Big O Tires.

After numerous attempts to contact the Big O Tires corporate offices, I finally got a response via the Better Business Bureau. In that response, Barbara ** from Big O Tires customer relations revealed that the store owner, Emad Saidawi, lied to her about the incident. He claimed that his sign was properly on a grassy area, not in the street. But I have photographic evidence proving that he lied. The only grassy area is far from the area where my truck was hit and is both elevated and protected by a curb. There's no way I could have hit a sign in that location unless I drove up over the curb onto the grass and the sidewalk beyond.

I made numerous attempts to contact Big O Tires to refute the lie. Emad Saidawi, owner of the store Parkmoor Avenue in San Jose, California, refused to respond to anything. This morning, I got a call from someone in the legal department who told me additional lies. She claimed that the sign had been "dragged into the street". Of course, that's not true. But she as much as admitted liability with that statement, because even if her fictionalized account were true, the sign could only have been dragged into the street if it were already in a normal path of travel. So Big O Tires has compounded one lie with another, each of which is easily disproved.

The woman from the legal department refused to look at the photographic evidence already in her possession. She refused to listen to me. She just kept talking over me, no matter how many times I asked her to listen. She deliberately provoked me to anger. Then when I got angry with her for refusing to stop talking over me and refusing to listen, she hung up and wouldn't respond to any further efforts on my part to reach Big O Tires. This woman from the legal department refused to listen to truth, reason, or logic and just kept pushing a story that had no basis in fact.

Big O Tires and its parent company, TBC Corporation, allow their agents and employees to break the law and intentionally and negligently endanger life and property. And when their agents and employees consequently harm innocent victims, Big O Tires and TBC Corporation refuse to properly investigate, refuse to communicate openly and honestly with the victims and refuse to pay for the damages they cause.

However, they still went ahead and replaced my brake pads knowing this is wrong. Any layman knows unless you make the surface of the discs smooth, the new brake pads will wear out quickly. The mechanics had my cell number and I was nearby having lunch. They did not call me to check with me. Later, they offered to replace both front discs and they offered to pay for one of them. I refused because I had lost confidence in them. If I don't get a full refund, I intend to file a small claim against the branch and the corporate office.

They had already put my spare doughnut on, which they took out of the back of my car, and threw the Christmas gifts I had in the back seat all over the place, breaking two of the gifts! They tried to sell me 4 new tires! They gave me a line saying I needed 4, as I was AWD. I spoke to other places, and a mechanic, and he said I really only needed 2, if the treads were not the same! When I brought this up to the rep, he got quite rude, and told me he would sell me 2 tires for over $200.00! I went elsewhere, and bought 2 new tires (better than what I had mind you) mounted and balanced for $120.00! I will never shop again at Big O, nor will I recommend them!

When I spoke with a man who later identified himself as the store manager, he showed no concern for my truck. He removed the sign from the street before I could think to take a picture of it, though I did take a picture before he thew it in the dumpster. I repeatedly asked him to look at the scratches on my truck but he refused to do so. When I complained to corporate, I received one phone call from a rude man named Chuck who said that Big O Tires would not pay for my damage. He refused to have anyone inspect my damage. He refused to forward my concerns to the legal department. He refused to answer any further correspondence.

It will cost me about $1300 to repair the damage to my truck caused by the negligence of agents or employees of Big O Tires. That sign was in the street in violation of the City of San Jose's sign ordinance. Big O Tires is just fortunate that no one was killed or injured since the placement of the sign in the street would have forced a bicyclist to swerve around it, potentially into the path of a vehicle.

The experience made me do research. I was told the kind of work Kens store said they would do was against Big O Tires franchise policy agreement and the company website did not list that kind of work as one of their services. The next day, I called smiling, told polite Ken about it and he said he did not know what I was talking about and hung up the phone.

In the first week of January 2012, using Big O Tires email, I asked if they did the work I was quoted. Their process was to forward the email to the closest store and that was how Ken ended up calling me a couple of days later, leaving a message stating don't do cylinder head and gaskets. Had I agreed to their proposal Big O Tires on Colfax and Grape would have stolen nearly $3,000.00 from me and of course no work would have been done to save my destroyed car.

January 9th I spoke to a company agent and was told Ken informed them he called me to say they did not do that kind of work, so no price was ever quoted to me as I claimed. Also, he could recommended another shop to do the work, and the price I took as a quote from his store Ken said he was really quoting a price if another shop did the work.

Oh. I responded that I have the computer generated documentation from Big O Tires on Colfax and Grape that list services to be performed and charges. Ken, of course, could not quote prices of another business. Ken only told the truth in a phone message to me because it went through the company. But in leaving a message now meant I had his recording admitting the truth plus paperwork from his store proving the potential theft, thus exposing his lies.

The representative, to my surprised, said, There was a potential of stealing you out of that money. I did not expect that kind of honesty. The agent told me Ken is an independent owner which means he can do whatever he wants. The company have no records whatsoever from the store and since Ken did not get to steal thousands of dollars despite his effort there was no harm. The company only mediates but they take no ownership in how a store treats the customers.

How bad must it get before Big O Tires, headquartered in Juno Beach, Florida become interested in how customers are treated? I will ask them.

I drove the vehicle to the store, which at that time had 134,885 miles showing. The assistant manager initially told me that I could not receive any adjustment, since the tire was over 3 years old. I pointed out the adjustment policy printed on the reverse of the original receipt: “100% replacement within the first 3 years, prorated credit based upon use for the remaining life of the tread”. Then he advised me that I would have to return to the Big-O Tire store where I purchased to make a claim.

I pointed out the fold out brochure that listed all of the Big-O stores & affiliated chains where the warranty was valid. He then advised me that he'd have to get the original branch to authorize the claim. He telephoned them, after which he advised me that he'd have to forward the tire to the original store for inspection. In the meantime, he'd gladly sell me a tire, until the credit was determined. This time I pointed out the adjustment policy on the reverse of the original receipt. Since the tire still had 80% of its usable tread remaining, I was entitled to a 80% discount off of the same tires current price.

The assistant manager stated that he didn't know how to do an adjustment like that, though he had worked for Big-O for 4 years. He would have to have his manager inspect the tire & call me later. I agreed to leave the tire for the managers inspection. Later in the day, I received a call from the manager. He stated that the only credit that he could provide me was $28, since the 3-year protection policy had expired. I explained to him, that after the expiration of the 3 years, that I was entitled to a credit equal to the percentage of useable tread remaining.

Since the remaining tread had 80% of its legal depth remaining, I was entitled to the replacement tire at 80% off of the current price (plus taxes, remounting & balancing). The manager offered to provide me with a credit equal to the warranty purchase price ($50). I again explained that I was entitled to a 80% credit off of the tires current price. The manager stated that he could only provide me with a credit equal to 80% of what I initially paid for the tire. Though this was in direct conflict with the printed warranty terms, I agreed, as I needed to have the tire repaired.

On January 13, 2012 I drove to the store to collect my new tire. The manager had the invoice prepared, providing me with a $60 discount. I performed the calculations in front of him, & even read the warranty to him. I wrote the correct adjustment figures upon the estimate form, that he insisted I sign, before generating my final invoice. At this point I offered to pay the full price for the replacement tire, and retain ownership of the damaged tire. He refused to make the proper credit, or allow me to keep the defective tire. Instead, he offered to increase the credit adjustment to $70.

Though I threatened to report Big-O Tires to the CBAR (CA Bureau of Automotive Repairs) and the Santa Clara County District Attorneys Office Consumers Affairs division, he was unwavering in insisting that I was not entitled to a percentage credit off the current price (though it is clearly stated in the warranty terms). When I told him that I was upset because on the phone the day prior, he initially denied my warranty, then offered $28, he stated, “You must have misunderstood me. Everyone misunderstands me because of my accent.”

I told him that we talked for 20 minutes, and at no time did I experience a language barrier. I clearly understood his scam under pay the customer & make a full warranty claim to the corporation, pocketing the difference. The original price per tire: $94.98 and 80% discount of original price: $18.99. So the current tire price: $119.99 and 80% discount of current price: $24.00. I should have received a $96 credit toward the replacement tire, instead of the gracious $70 discount provided.

I paid Big-O tires for an extended warranty, to be honored across the country. This store attempted everything possible to avoid providing the credit adjustment to which I am entitled. They tried to deny the claim because the 3-year term had expired. They tried to make me drive 90 minutes to the original store. They attempted to take the tire & submit it for inspection. They denied the claim again, since 3+ years had elapsed. They offered a token credit ($28), and when pressed offered a credit equal to the warranty cost. After much pressure they eventually raised the credit to $60, then to $70.

We took our truck home, 1,000 miles, stored it, then took it to Montana 6 mos. later. On the way, we had the tires rotated at Big O in Rock Springs, Wy. We then returned home to Tucson and my wife saw a knot in a tire. I took it to Big O here and they said it was bad and they would warranty it. I went home while the tire was ordered and noticed a knot in another tire. I called the Big O here and they said I'd have to deal with the Big O where I bought the tires, in Frisco, Colorado! I called Frisco and got Raul, the assistant mgr. Before we got far, Raul told me he knew that the problem was that I'd either under-inflated the tires or hit something! He was wrong on both counts. I took the car back to Big O Tucson, they pulled all the tires and guess what, they were all ready to blow!

The manager said he would look for it and came back within minutes and said it must of fallen off while driving home. I made the point that it had never fallen off for the past 43k miles why would it fall off in the past 1.5 miles? He argued that he did not know but that the service shop had cameras and he would examine the film. Again, he returned minutes later and said the film showed that the workman put all 4 covers on. I said, "Okay, let me see the film," and that is when my respect and all my future business was going elsewhere. He refused to show me the film, which immediately told me he had either lied about the cameras or had lied all together. After 10 years of loyal service, this manager was willing to risk losing me over a part that could not possibly cost more than $20. I will never do business with Big O or recommend anyone else doing business with them.

I went back about 2wks later because my brakes were making a screeching noise when I put my foot on the brakes and I wanted to make sure it was normal with new brakes. One of his mechanics took it for a joy ride because he was gone for 45 minutes. When he got back, the mgr. said that the screeching noise was not from the new brakes but from the front brakes and said I needed new front brakes. I told them that they never said my front brakes were bad just 2 weeks ago from the time they put new back brakes. I left there and took it to a recommended place called KBrothers, and they said the noise was coming from the back brakes they had put on and my front brakes were fine! I will never go back there or any Big O Tires Again!

Well this must have upset him because he walked back into the store a few times, looking at me in a threatening manner. So, rather than turn this into a negative situation, I asked the other associate for my car keys and left. a note saying that had this employee been doing his job, I wouldn't have been waiting an hour or more for my car to be finish or had he not been standing around the store with an attempt to provoke me, I could've been gone before he had a problem with me and my cell phone which seemed to have bothered him so much.

The alignment seemed to be good, but the wheel, being off by a quarter turn, was a hassle. With my left arm on the arm rest, the normal gripping area was too far down. I ordered the steering column bearings and finally got a long weekend to install them. That was a difficult job, but I got it done and the steering was rock solid. I had tried to move the wheel a quarter turn from where I took it off in an attempt to center it. It was still off a good 1/8 turn. The bottom bearing has to be preloaded after the top bearing and wheel are on.

I was not going to take the wheel back off being that close, and take a chance of the top bearing popping back off. I ran it down to Big O Tires this morning to get the steering wheel centered. Luckily the same guy was there. However he said to do it, I would need a whole new alignment. I said, "No way. You mark the tie rod sleeves and turn both sides the same amount. I have done it before." He said no and that everything would be affected. I said again, "No, they won't. That is how you center the wheel." He said he would talk to his mechanic who comes in later about 20 minutes.

I thought, "Good. Someone who will know something." I then said, "To be fair, I could give you a couple bucks, but it doesn't need an alignment, and there is no way I want to pay for that. I mean, I just got it aligned, and it is good. You said that I could take it back and you would just center the wheel, remember?" He said, "Well, I will see what the mechanic says and will give you a call." I said ok and took off.

When he called me back a half hour later, he said they would do the alignment for half the price. I was so angry I just said, "I will take care of it myself." He said, "Ok, sir." I hung up.

I definitely won't be back to this or any location for that matter. Also, one of the employees started smoking up right in the shop (right beside my car sitting on a tire and like no worries). I was charged without either authorization and basically extorted as I had no choice but to pay and deal with things later by taking my business elsewhere. Only consolation is that businesses like these will eventually come to nothing, as word of mouth and no-repeat customers are the coldest dish they will be served. They are rude, unprofessional and appalling!

Vancouver customer that won't be back

Then, he said, "Well, we would need to put it back up on the rack and would need more time." But since he had the car on the rack, we might as well get new tires anyway, as the tire with the flat only had a few thousand miles left on it. I was able to confirm with him that the balancing is covered and would not require me to buy tires so I am not sure why them having to put the car on the rack would warrant buying new tires.

Then, I asked them to rotate the tires from front to back (this is a front wheel drive car). They replied with, "That is not necessary, you always keep the good tires on the back of the car." I said to him, "I have never heard of that. Front wheel drive cars wear tires in the front faster as that is where the turning, torque, and braking load happens." He disagreed with me. I said, "Well, I still want the tires rotated to the back," and he says, "okay, we will do that."

Later that day, I got a call from them saying that the car is ready but they did not rotate the tires due to a "tread issue," which was never elaborated on. I did not bother to ask why at this point as I was so frustrated with these people. I picked the car up and was told that I would need new tires in a few months when the rainy season comes.

I spoke to so many people in the corporate office and they will not honor it because they took the word of the store manager. They want to offer one tire free but I have 2 bad tires. Why can't they stand by their products? I would like Big O to stand by the coverage.

When I went down there on 9/10, Derick basically called me a liar. I stated that he told me he quoted me 2 different tires. I told him that the only quote I got and wanted was on the Nexen tire. He then stated that he does not have them in stock and it would be after a few days to have them on stock. I will never go back to that Big O ever again, and I will tell everybody who needs tires or anything else done, to go to Fletcher's!

I went home to research some comparable items online and found a good middle ground tire. I printed the price and brought it back. In all ways, it matched the specs of their high-end model. Ryan was kind of nice and helpful, but the other guy working the desk was abrasive and a know-it-all. He said, "Oh, we could never match that price. We are already losing money on that tire every time we sell it." What a crock.

Ryan did find a comparable tire and said he could match the price I brought in, but it would take a day to get the tires to the store. So I made an appointment for the next day.

The following day, I walk in first thing in the morning to avoid the rush. Ryan and the other guy were both working the desk and, before Ryan could say anything, the other guy began a tirade about how the other tire that I priced it against was really $200 per tire more than the price listed and that...

It was more than I could bear. Clearly they weren't going to honor the price that we agreed upon the previous day. Clearly I had wasted an entire day waiting for them to get their act together. Clearly, I needed to go somewhere else for my tires.

I have always had good service at Big-O tires before this and was very disappointed how much of a difference the wrong person at the front desk could make. I still may go back to Big-O tires for repairs and punctures, but I don't think I will view them as anything more than a tire repair facility from now on.

I walked into their shop and all of the mechanics were hanging out in the front customer area. They had tattoos all over the arms, necks, and some on their faces. Their appearances were dirty, disheveled, and they looked like ex-cons who could care less about serving a customer. I walked into the middle of an argument between the supervisor, Manny, and one of the mechanics. The mechanic was arguing that he wasn't going to clean up all the other bays, just his. The technician in the sales floor, drinking the customer coffee said, "Go over there. He'll help."

They took the car and performed the service, and when I returned, the Supervisor, Manny, says, "You owe me $46". When I questioned the charge, he stated, "I don't know what to tell you man. I just punch in the code and it spits out the price." When I told him that all of my previous services, which were on my account, were $19.99, he stated, "That's why the old manager got booted because he was giving people the coupon all the time. I ain't going to lose my job over a coupon, 'ya know what I mean?"

I couldn't believe what I was hearing and proceeded to pick-up a card for the store manager so that I could address the issue with him. I took my keys and went out to my car, only to find that the technician didn't bother to cover the seat, floor, or wash his hands. There was oil all over my new light colored seats, floor mats, and on the gear shift and steering wheel.

I returned to the shop and told supervisor Manny about the mess and he stated, "I can't help you man. You need to come back and talk to the manager." I said, "Okay, just come out to the car and see the damage so you can see for yourself." He followed me to the car and looked at the mess. The supervisor began a curse laden rant about the, "** kid" who performed my service and that he has told him a thousand times about this stuff. His rant lasted about 4-5 minutes and at one point, he said the he wished the, ** kid was still here so that he could ** yell at him. Then he pronounced, "That's it. This kid is gone!"

At this point, I had had enough and left the facility. The next day, the manager of the shop called and apologized for the issue and told me to go to the car wash/detail shop next door, to his store and to have them call him to authorize the cleanup of the mess. So, I go in on Labor Day on Saturday morning, dropped the car off, and expected the problem to be resolved. The car wash calls me to advise that the manager at Big O Tires has refused to authorize the charges. I immediately call Big O Tires and the manager advises that he needs to submit paperwork to their corporate office and it will take 3-4 weeks to get the oily mess cleaned up.

Really? 3-4 weeks to process a check request? Long story short, Big O Tires will not get one more penny of my hard earned money!

The next day, I made a trip to Indianapolis to a funeral. My brake light came on. I was crunched for time and I was thinking everything was okay. I had just left the shop less than 24 hours before I went to funeral. I was coming back home when I realized I didn't have much brakes left. In fact, I got a ticket for speeding because I could not slow my car down. The next day, I took my car to a different repair shop. I had to have new brakes and pads, and my brake fluid was low. Then on next Monday, I went back to Big O. I told them the problem that I had. They acted like it was no big deal. I guess they never checked my breaks at all. And the owner told me you can drive on low brake fluid.

I drove over to the other Big O, and they managed to fix it. They gave me attitude after finally fixing it, stating my coolant was low and thinking I'm stupid because the radiator cap was off and to the side. The attitude picked up even more when I said they needed to call the manager at the other Big O as they are the ones that did it. He told me "No, you can call them." For the record, the second Big O only charges 8.00 to fill the coolant tank.

Third Big O happened well before this. It's the one in Sandy, Utah. I took it there to fix a starting problem. They drove it around for a few hours and told me, "Good news! We got something to break, now pay us 170.00 to fix the 2 hoses we blew!" For the record the issue there was a main relay in the Acura legend - common issue they didn't know about. In regards to the main relay, I called the Big O and asked them about the main relay. The answer was, "Um, what does it do?" I told them and they said they will call right back. It's been over a month, they have never once called back.

Every time I've gone to a Big O, it's been a bad experience, and that's it. I am done. They are arrogant and condescending, especially when you do know what you're talking about and they can't BS you into buying things you don't need.

I can see why you have so many in the Salt Lake areas. You got to spread the bad service around. Keep this in mind; you are not the only tire/repair shops in the city. People will stop using your services.

Injectors were leaking from the top of the fuel, WATER in reservoir and radiator not full. We took a sample out of the reservoir and indeed, it was WATER. Mark, Big O's employee, tried to convince me that WATER was antifreeze! I neglected to tell him about the sample we took. So he went on and on about how honest he was and indeed it was antifreeze for sure. He even told me he tested it! After another ** story via phone from Mark and a call from some GM in Glenwood, all they could offer was to drain my radiator and refill it. No thanks. I would not take my bicycle to Big O tires! I hope this stops someone else from getting flimflammed.

The oil had just been changed at Jim Marsh Jeep Dealer just 700 miles before, so I did not need an oil change. They could see the sticker indicating this on the window. They wrote the incorrect mileage as 102475 on the invoice when it was actually 118225. The bill for this scam came out to be $1,175.

Also, I had to go back two more times because the front was not properly aligned. They (Big O Tires) wrote down the wrong mileage so the warranty on the work expires sooner than it should.

On my third trip back to complain, they finally corrected the mileage error (118325).

I will never purchase anything from them again. Also, they acted as if they were doing me a favor by accepting my money.

As of August 15, I have no rebate and no response from Mr. Adams.

Later in the day, after 12pm, I went out for some usual driving like grocery store trip, fast food McDo's, and a trip to postal office to FedEx. Okay, after I get back home at night, when I was about to recharge my car battery as a monthly stuff I do; I found that my right front wheel cover was gone! Then, I went to check the others and the left front was loose too. I've never touched these wheel covers ever, so it made me very frustrated. I immediately linked the incident to the CARELESSNESS of Big-O-Tire staff. I will visit the store tomorrow as well as calling the Corporate Customer Service and see what I can do. A new set of 4 covers costs $40, even when it's only generic (same shape, no Toyota label in the middle)! I'm not wanting to buy these stuff myself for something I didn't do!

Actually, last time when I went to do tire rotation; shortly after they rotated the tire, Camry's cooling system went down. It took me $1000 to fix the ** thing that I bought for $4000. Maybe it was them too!

I went back and Big O said I need shocks (752). It still has tire hop. I went back and Big O said I need to replace factory linkage, it's undersized (771). The drive's still the same. Now Big O said it's the tires. I have paid 2372 and my truck still drives the same and they wanted me to spend more money?

Logic dictates that they are the keystone mechanics or they are ripping people off on purpose. If Big O tells you that you need something other than what you drove in for, get a second opinion.

So the last time we went, we arrived at 7:05 AM and found out they did not open until 7:30 AM. When the manager got there, I went in to see how long it would take since we were the first and only customer there. He replied, "It takes us at least 1.5 hours to get the shop set up for customers.” I have never in my life known anyone to advertise a certain time to be open but, in reality, they aren't.

That is the last time I purchase anything from Big O Tires. I always went to them in Utah and was treated very well and they were friendly to everyone. This manager needs a good dose of **.

I asked him if I could bring car by and have him fix it for free since it had been overlooked during the last service visit. He told me that he would have to charge me as he thought that the nail got in the tire after I had left the store. I asked him if he would at least give me the benefit of the doubt since I was there just a few days before, and he said that he would not accomodate me.

After saying this, Jeff hung up on her again without acknowledging her or giving any kind of comment. I find this to be extremely disrespectful on behalf of the Big O Tires' staff. This is not the example of proper common courtesy displayed in a business setting. This upsets me only because my family and I have been loyal customers for a few years now. Because of this event, we will no longer utilize Big O Tires' services. They have just lost our business. I hope they can learn from this and also take into consideration the various complaints against them on the Consumer Affairs website.

I called Adam twice. When I did speak with him this morning, he was oblivious and unconcerned about the level of service I received on 4/21. He also gave me attitude and said "I'll call you back in two hours." And he hung the phone up on me without asking my phone number. Obviously this is the standard of service they apply to people with concerns. They choose to mistreat the customer, and then they ignore them. I am seeking reimbursement for $31.68. I am skeptical that I in fact received an oil change at all. They did not rotate the tires, they did not top off fluids, they did not put the clips back on my Volvo that hold the grill on the car.

When I call the storer who had sold me the tires and rotated them, I was told that they use a pressure torque tool to tighten. I stated that they were over-tightened, and could not be removed and broke the lug nut. They offered some services (this was actually the third time I have had an issue with this store), and the manager called to state that the locking nuts were hand torqued. He offered a free oil change and to replace the locking tool (now that I already had the locking bolts removed). The nuts were obviously not hand torqued, the manager stated he cannot watch his staff all the time.

I am stranded on mountain highway, single female, snow showers, and no cell reception. If the nuts were truly hand tightened, a tire change could have been done in a reasonable amount of time by myself. Instead, I waited for two hours, $230.00 tow charge, $40.00 for replacement lug bolts, had to replace all tires. It was stressful and I lost a day of work; they would give me a free oil change.

I now have to drive 25 miles to have warranty, rotate tires and/or flat repair because they refuse to work on our vehicles. Does this make any sense to anyone? A consumer points out a mistake that could have deadly consequences and they are asked to not come back. I never raised my voice, but thought to point out the legal ramifications in Colorado. Tampering with motor vehicle is a class 5 felony. Some say it was an honest mistake. The worker had 4 opportunities in which he saw that tire.

When he started the lugs, tightened with air wrench, torqued them down, and finally, when he put the hub cap back on. It sure seemed deliberate, calculated and down right incompetent, and he had worked there 6 years.

During both visits to this store to have this work done, I asked the manager to be careful with my car, I explained that the front end is very low and the car cannot be parked into the curb, especially the curb at their store, as it has rocks inlayed in the cement that protrudes and would damage my car. I tell them this at every visit. I was waiting for my car and I observed the mechanic drive my car and park it into the curb. My front spoiler was crushed into the rocks and he left it parked that way. The mechanic was not sitting on a protective seat cover and there was no floor cover in my car either. I was upset and asked him to back my car up (he had the keys) as it was on the rocks. He did it. I informed the manager (Justin) that I am upset that after giving specific instructions not to park my car against the curb, he was careless in his communication with the mechanics and did it anyway. Justin looked at my car and told me "it's fine", there is no damage.

I took my car to Chrysler the next day and they told me that the spoiler was not ripped or torn, but there were several scrapes and scratches under the spoiler that Big-O should fix. In addition to the spoiler issue, my brakes are squeaking again. I had asked Big-O for the old parts from my car, but they did not give them to me. Chrysler also told me that Big-O had put "after market" parts on my car, which I have no problem with, but they did not put the correct type of rotors on my car. My car requires a rotor that has holes in them to cool off the brakes, as a result of installing different rotors, my car will run hotter and the brakes will wear faster. I had just bought new tires for my car here, which they installed, but did not align the car so I went back and asked them to do that, which I paid for. If you put tires that cost $300.00 a piece on a high performance car, you should align the car, or at least ask. It was out of alignment.

All of these issues led me to believe that Big-O does not care, does shoddy work, and has no regard for the customer's satisfaction or the expense that customers will have to pay as a result. I paid Big-O several thousands of dollars only to be in a situation where I have to correct problems with another mechanic. I do not have the money to do this right now, as a single parent with a child in college and one at home, it was a strain on the finances to accomplish this work.

I am fortunate that I did not get into a car crash due to the defective tire. I am also concerned that the tire was part of an entire batch of defective tires that other drivers are using. The tire separation problem is the same as the well-known problem that Ford had with Firestone tires installed on the Ford Explorers and which resulted in a mass recall. Big O Tires did not take the problem of my defective tire seriously, which means that they are continuing to sell the tires to other drivers, who may then be at risk of having a serious car accident. They seem to be concerned more about maintaining a profit than customer safety!

I got a call back from Tim telling me it was the bearings. The front left bearings and the front right bearings needed to be replaced. I let Big O tires do the work on my car, which was partly covered under my warranty. Tim told me that the car would take a few hours to finish and it would be ready about 5pm. After about six to seven hours went by, we decided to go to Big O Tires and see if the car was complete. When my fiance and I arrived to Big O Tires, Tim explained to us the work was complete, but he could not release the car to us due to non-payment from my warranty company.

We tried to contact the warranty company, but had got no answer and we could not pick up our car. Tim told us he wanted to take us to the back to let us hear a noise coming from the back end of the car, he explained, "You can only hear the noise when it is in mid air, elevated on the car lift and with someone in it pressing the gas pedal. You should go get it checked by Car Max". The next day on December 23 at approximately 11:26am, we drove to pick up the Mercedes from Big O Tires and was told by Tim that the problem was fixed and he had test drove the car and the car drove like a Mercedes should. A few days later on Christmas night, we drove to California and noticed the noise was still there. We returned to Las Vegas on December 28 and noticed the noise was worse than before.

The next day on the 29th at approximately 10am, we brought the car back to Big O Tires and we told Tim the noise was still there. Tim said, "Oh it is, yeah I think it's that back end I told you about, but we will double check to see if the bearings are on right." I let Big O Tires check it over. Tim gave me a call back and said, "Yeah, I think that sound is coming from the back end. The bearings are fine and they just got to get the car ready to go so it will be about 15-20 minutes." My fiance and I went to pick up the car. Tim said, "Yeah man, I think it's that back end, I'll go see if your car is ready to go." Tim came back inside the store and told me when the mechanic went to pull my car around the front, all of the sudden, the ABS light came on.

I explained to him that the light never came on when the car was in my possession and I never had any problems with the ABS. I asked Tim if any one did a test drive to the car to hear the noise. Tim said, "Yes, the mechanic test drove the car, but he does not speak very good English and I could not test drive the car because I am the only one at the desk." I then asked Tim why is the ABS light on in the dash. Tim said, "We don't know why it's on because we do not have the proper device to hook up to a Mercedes to tell us the problem. Drive the car as least as possible until your appointment at Car Max."

At this point, I was upset and I just wanted my keys and to just leave the place. When I drove from Big O Tires I came to the first light, stepped on the brake and heard a loud grinding noise, which I have never heard before. I felt the car was unsafe to drive. I feel that Big O Tires is responsible for the ABS light coming on, my brakes grinding, and the original problem not getting fixed. So $484.86 was put into the car to fix a problem that never got fixed.

I got a call back from Tim, telling me it was the bearings. The front left bearings and the front right bearings needed to be replaced. I let Big O tires do the work on my car, which was partly covered under my warranty. Tim told me that the car would take a few hours to finish, and it would be ready at about 5PM. After about six to seven hours, we decided to go to Big O Tires and see if the car was complete.

When my fiance and I arrived at Big O Tires, Tim explained to us the work was complete, but he could not release the car to us, due to nonpayment from my warranty company. We tried to contact the warranty company, but got no answer, and we could not pick up our car. Tim told us he wanted to take us to the back, to let us hear a noise coming from the back end of the car. He explained, "you can only hear the noise when it is in mid air, so he elevated the car on the lift with someone in it pressing the gas pedal. You should go get it checked by Car Max".

The next day, on 12/23/10 at around 11:26 AM, we drove to pick up the Mercedes from Big O Tires, and was told by Tim that the problem was fixed, and he had test driven the car, and the car drove like a Mercedes should. A few days later, on Christmas night, we drove to California, and noticed the noise was still there. We returned to Las Vegas on 12/28/10, and noticed the noise was worse than before.

The next day, on 12/29/10, at around 10 AM, we brought the car back to Big O Tires, and we told Tim the noise was still there. Tim said, "oh it is, yeah I think it's that back end I told you about, but we will double check to see if the bearings are on right". I let Big O Tires check it over. Tim gave me a call back and said, "yeah I think that sound is coming from the back end. The bearings are fine, and they just got to get the car ready to go, so it will be about 15-20 minutes". My Fiance and I went to pick up the car. Tim said "yeah man, I think it's that back end. I'll go see if your car is ready to go". Tim came back inside the store, and told me when the mechanic went to pull my car around the front. All of a sudden, the ABS light came on. I explained to him that the light never came on when the car was in my possession, and I never had any problems with the ABS system.

I asked Tim if any one tested the car to hear the noise coming from the car. Tim said, "yes, the mechanic test drove the car, but he does not speak very good English, and I could not test drive the car, because I am the only one at the desk". I then asked Tim why is the ABS light on in the dash. Tim said, "we don't know why it's on, because we do not have the proper device to hook up to a Mercedes to tell us the problem. Drive the car as little as possible, until your appointment at Car Max". At this point, I was upset, and I just wanted my keys and just leave the place. When I drove from Big O Tires, I came to the first light, stepped on the brake, and heard a loud grinding noise, which I have never heard before. I felt the car was unsafe to drive. I feel that Big O Tires is responsible for the ABS light coming on,my brakes grinding, and the original problem not getting fixed. $484.86 was put into the car to fix a problem that never got fixed.

The physical damage is the brake system. My brakes grind now, and the abs light is on. The noise in the car seems worse than it originally started. I should not bring my car into a shop and pull it out with a new problem, with the original problem not getting fixed. I am completely inconvenienced. Also, I can not drive my car, due to it being unsafe. Now, I am going to have to spend more money to find what is wrong with my car.

Apparently I needed some sort of seal for my oil pan. I said no thanks, and left. My car was acting bad, and my transmission seemed to be missing as soon as I left. I called them and Tim answered and said sorry, we are closed. I asked if I could please bring my car back and find out the issue and he said no way. We are closed.

I told him my transmission was acting bad right away as soon as I left and he said he couldn't do anything. I took it to a real mechanic. Apparently someone drained my transmission there and burned my transmission up. Also the seal on my oil pan was completely intact. Nothing was wrong there. I looked on my receipt and it said 'needs transmission service'.

I called and the owner called me back and said, "Well, we didn't even do anything to the transmission." I asked how he knew it needed service and he said he's not sure. I asked why they said my oil pan had a leak when it does not, and he had no answer for that either. All around they were so extremely rude and unhelpful. I went all the way to corporate, and no one helped me whatsoever.

They do not stand behind their work at all, and Tim says they do not even hire 'real mechanics'. He stated that they hire people that only know how to change oil, nothing else. And they are not even certified. It makes me very angry that I took my car there and got very badly hurt. It will cost me over 2500 dollars to fix the mistake Tim and Big O tires slapped me with. They eventually offered me a free oil change. I asked them who would be doing it. They said they would. I declined for obvious reasons. And I no longer need my oil changed. My car is parked. They killed it.

After returning four times and never having the problem fixed, I took my car to Lowe's Auto Repair in Springville. After driving the car around the block, he knew instantly what the problem was. I didn't need the front rotors resurfaced. I needed entirely new rotors ($134.70). I told Mr. *** that I had taken my car to Big O Tires and he was completely disgusted that a tire shop could not figure out how to fix the problem. It took him less than five minutes to diagnose the problem. After he put new rotors on the car, the car worked perfectly again.

Three minutes, no one was there waiting for me. I waited for 12 minutes and was freezing. I went back in and called and they said they would be here in 10 minutes. Yeah, so I went back outside in the cold to wait some more. It was 4:10 when I couldn't stand outside anymore and went back in and called again. "Oh, yeah, he left 10 minutes ago. He should be there by now.” I went back out to look to no avail. I waited about three more minutes and there was a van driving all through the parking lot. I told them where I would be waiting! I chased him down. I asked him what the deal was. He told me that he had been told a little after 4 that I needed a ride. The keys were locked in the van and it took him awhile to break into it.

Why didn't someone keep looking for those keys when they discovered they were missing at 11 am? Why was I lied to and told that they would be waiting on me at 3:30? Why was I lied to again and told that I would then be picked up at a later time when the driver claims he wasn't even told that someone needed picked up until 4? I don't know that the work was even done on my vehicle, but I sure will remember the lack of service when they claimed they weren't even busy. Several people asked if I needed a ride somewhere and every time they did, I said it was to Big O, but they were coming and I didn't want to pass them and be rude, the people told me they wouldn't hold their breath. Another lady told me her story that they told her they could change her oil in an hour as she was the first person in at 7 am. It was 9:30 when they were done, and they told her it was because they had cars waiting from the night before. Why didn't they tell her that? Not very good stories coming from this store. I will not frequent it again.

This ripoff by a business in San Ramon is typical of the city's quest to be an upscale, overpriced, elitist community. When I want to buy something, I go to nearby cities as I am well aware that people here think that if you live here, you must be rich. Not so! I resent this attitude to the nth degree. Elitism is what is wrong with this country. Check out the Congressmen and Representatives in the federal government. They don't even want us to eat cake.

First of all, Big O doesn't drill out the old ball joints. They buy control arms, which all of us guys know the ball joints come already in the control arms, that's why they just order control arms, which didn't need to be replaced, and just pass the bill on to the customer. The shocks didn't really need replaced. One of your competitors told me Big O is good for charging people that don't really need work done. The boulder Big O (tel # 303-449-5393), tried to say 50,000 miles ago that I needed lower ball joints.

Hello, it's still running without them until January 2010. That manager has been replaced and no longer working there is what I'm told now. I also got told I have bad credit and they wouldn't give me a credit card. I own my own business for thirteen years now. I felt you might be interested why people go elsewhere.

As I approached the counter to pay, the rep Fuji told me that he wanted me to be aware before paying, while holding my credit card, that the tire was a black wall. All my tires are white wall facing out. I asked why no one told me and was there nothing else to match? I was told that the tire is discontinued and that there are no white walls that the rep could get until Monday. I was left in a real bad predicament, but decided not to pay for a black wall that was already put on the vehicle and told the rep to put back the tire I had on and I will go to the establishment across the street (Firestone). I do not like Firestone, but I was given no choice. The rep apologized but I feel it was just to humor me. I used to do a lot of business with Big O as did my family, but that will stop because of this deceptive and corner-your-customer attitude to force a decision and sale deceptively.

I told my wife, we didn't need a gasket and that was confirmed today. It was time for an oil change. She took it to where I have all my work done on my truck,and there was no mention of an oil pan gasket. So I think, they were setting us up on the 2 occasions before, by spilling oil all over, so we would think we needed a gasket.

We are senior citizens, and I don't like being taken advantage of and I wonder just how many other females and or senior citizens this has happened too.

After some jousting with the sales boy and his trips to the manager the price was raised to over $300.00. I called the customer relations department and informed them of the above. Later the same day Gabriel, the store owner, called me and started with the shimmy talk. Gabe contended that Bill was giving me the price for a tuneup on a Honda Civic that I don't own. He went on about the price of 8 plugs and this is where he lost me, he asked me how do I imagine the $129.00 with parts and labor.

I told him that I'm not imagining anything, I'm just telling him what his employee told me. He started to talk about prices at dealers and others, as if he was talking to an employee so I just hung up on Gabe's word. I will never get service from another Big O Tire again. If you're in need of an honest auto services, don't go to this store.

I knew this was a lie as three of the four bays were empty and the only car in the bays was one that had been there when I pulled up an hour ago. When I asked him if he had just forgotten that I was in his waiting room for the past hour, he didn't have an answer except to apologize again. I told him that I was leaving and would never buy tires there again (I had been a customer for over ten years). My complaints are: a) They don't honor appointments they make, b) the manager has no idea what was going on in his store, even on a slow day and c) the manager lied to my face rather than admit that he screwed up.

I used to recommend them to others, but I will be sure to now warn others about using them. Sometimes when businesses fail, they only need to look at themselves and not blame the economy or government. I own a service-oriented business myself and I find it hard to imagine these guys have so much work that they can afford to blow customers off like this. Now I know what the "O" means in Big O --**.

The damage discovered could not have been missed if my car was checked at Big O as I was told it was. This incompetence thankfully did not lead to any harm to me, but it would have had I not felt things were not correct. Had anything happened that would have lead to a crash, injury or death, this terrible lack of judgment could have caused Big O huge sums of money in a lawsuit. Please reconsider using Big O. The jeep dealer also stated I needed an oil change. So that wasn't done either! The sticker from my previous oil change is still there as well. Extensive missed damage not caught! What else did they neglect to do?! Huge costly mistake to take my car to Big O!

I have an inspection company that when I go do inspections I put several miles on my car. I come to find out they did not balance the tires at all so when I was on the freeway, my car would start shaking so I could not go any faster than about 62 mph. It was so bad that I decided that I better go get new tires as I could not drive it the way it was. I went to your store on 12300 So in Draper. I asked them what it would cost for the 4 Big O tires and when he quoted me, I could not pay that much for the tires. He worked with me to get a price I could pay. He also checked to see if the tires had been balanced recently when they were done and he told me that they had not been done.

While there was no damage or problems other than it took me longer to do my inspections, there was no problems. If your store on 12300 South had not treated me so well, which is what I was used to getting from Big O, you would have lost a customer. Now I know that I am only one person but you know the saying that if a customer is happy they will tell 20 people, if they are unhappy they will tell 40 people.

I will never go back to your store on Redwood Road. They are jerks and it could have been worse if something would have happened. From now on, my business will go to your store on 12300 Draper Utah. They did a great job. I guess this will only matter if it matters to the people or corporate people of Big O.

One of the personnel stated that the manager was not there, and nobody else had the knowledge to enter the information. So I made a choice to wait a little while. The reason for me wanting the 90 days same as cash, was so that I would not have the burden of paying out all the cash, at one given time, even though I had the money in the bank. I wanted to allow a few more paydays to pass, so that I sustain my account balance at a certain level, that keeps me at peace with my finances.

The economic damage is that, I have a payment due, which I had already placed $300 down. That is a payment bigger than you would want or need, but my objective was that I did not want any interest payments or penalty, for no reason at all. This turned out to be the worst deal I have made in a while, because the account is at around 27% interest. If this had been discussed to me properly, I might have paid for it all, in one payment, or I would not have bought the tires, until I had saved all the money.

I hate the financial institution that we have now, because they are not doing good business for the public. Although, they indicate there is no interest, or charges on my bill, when I requested the payoff. It changed the amount from the current balance of $952.37 to a payoff of $969.37. That increase is a charge for something. So today, I sent my payment in full, so they can no longer affect my financial condition. I also cancelled my account with them.

They balanced my tires, rotated them and even checked my brakes for $10.99 each tire. Not only did I save almost $20, the manager at Discount Tires said if I would have bought the tires there they would not have charged me. You may think you just lost one customer but I have six adult children whom I'll be telling what happened to me and they won't go to Big O and I'm sure they'll tell their friends and so on. I truly hope you treat your next customer fair or they won't come back.

When this happened, the tire sensor was broken, due to how hard I went to the side. The cost to replace that at Big O was $151.99. The mechanic said it was just a worn sensor, and broke on its own, and Big O was not responsible. Totally false. Jeep informed me that the sensor does not just break, and that the blow out definitely caused the damaged sensor. I have spent a great deal of money at Big O, and plan to return, so all I am requesting is reimbursement for the broken sensor from that blown out tire. I have receipts to verify my purchases and and regular maintenance with Big O. My 10 month old P215/60R17 BIG O Euro Tour T rear driver side tire, simply blew out causing a broken sensor in that tire, which cost me $151.99.

If my wife had agreed to this estimate, she would have paid 4 times the going price for the parts (pads) and would have had unnecessary work performed on the front brakes. Because she did not, the only damage will be Big O losing all future possibility of working on our vehicles.

They didn't even have manager there, so I talked to the owner's son but he didn't seem to listen or take care of the problem. Instead the technician was lying and blamed everything on me. They were very irresponsible and didn't even fix the damage that they caused. When I put my car into the shop I want my car to be repaired, not damaged. They are suppose to take good care of my car but instead they are taking advantage of the customer like this. I feel very disappointed and mad. How can they just damage someone else's property and lie like that. This is very unfair. I need someone who can help me in this situation.

Big O tire is treating customer with bad service. They don't even greet or appreciate customer being in their store. They just stare at customer and not even willing to help out; what kind of customer service is that! I never had any damage on rear bumper before I went to Big O Tire. Aren't they supposed to repair rear bumper damage that they made on my car? I've been customer since before the new owner was there. How can they treat customer like this!?

The repairs should have been done before the truck was released to the customer. Upon inspection at home, we found that the right front brake caliper mounting bracket had been removed. We had not been informed that this procedure had been performed or why. We looked at the wheel weights on wheels and we could not find where any had been moved, removed or added. The tires had been purchased on December 20, 2008. The mileage on the truck was 19,447. I took the truck in on June 20, 2009 and the mileage was 25,882. There were 2 right rear wheel studs that were broken. The truck was again taken in on August 12, 2010 and a left rear wheel stud was broken. I will not be doing business with Big O Tire business any time soon.

When Big-O saw the ad, they said they could honor the price, however, when all was said and done they decided to add a shipping charge to the cost of the tires, making Big-O's "final shipped price" much higher than the competitor's "final shipped price". This is clearly false advertising.

I tried to work with them to fix the car. They replaced the fuel pump and lines. When I got the car back, the check engine light came on. They had emptied the radiator knowing that the car could blow up. They promised to refund my money but I have not received my money, nor did I get any kind of apology.

AAA was called to change it and I called the tire shop at the same time. They told me to come in and they would replace the tire. We limped into town and sat two hours waiting to be told that they didn't have enough tires to satisfy my needs. I had told them that I didn't want the other three tires on there if this was what I could expect from this brand of tire after they told me that it happens all the time. Frankly, I was petrified to drive it! Then they put three tires on and one of the old tires that I wanted replaced (and yes I have already paid the difference for them) and they told me that I had to make another trip back into town on the next day to get the last tire. When I asked who was paying for the fuel for the 60 mile trip, it was me.

I am out the difference of tires that I feel comfortable with of $173.00 plus a 60 mile trip for the second time! There's no tires to fit my truck even though I paid additional for road hazard and all the hassle. The guy was telling me that it was normal for those tires to blow out the sidewall. Later, he said that it was punctured but I was never allowed to see it. After being all over the road, it should have been more than punctured I assure you.

They told me that my transmission shift solenoids were bad and wanted to refer me to a local transmission shop. I called Signature Lincoln Mercury and took it to them. They found the problem, a bad coil solenoid pack, bad fuel injector wire and bad gas cap. I spent an additional $750.00 on the car that Big O completely misdiagnosed. I had to put the tires on the car as well in Illinois at a Firestone shop. They showed me that one had hardened and was starting to separate. How can you put a car out on the road like this when you are a tire store supposedly?

The manager accused my wife of lying and suggested that we had change the tire and mounted it incorrectly ourselves. My wife had been going to the same Big O for the past six years and had kept all her receipts indicating that all services rendered to the tires were done so by the same Big O located in Ogden Utah. After much debate and belittlement by the Big O management team, I suggested to my wife to take the car over to Buffalo Brothers, located in Roy Utah. Buffalo Brothers were not shocked at all to the treatment received and indicated that it happens all the time.

My wife is currently on her way to Buffalo Tires to see if they might honor the Big O warranty. If not we will need to purchase one and possible two more high performance tires. Boy I'm glad Big O warrants their tires!

After calling the store back, we were advised to return it, first thing in the morning. The store opened at 7AM. We arrived at 6:45 AM the next morning (to avoid having to spend another 4 hours, as we did the day before). The store never opened until 8:00 AM. We were told that the tires needed to be rotated, and that "you only get what you pay for", implying that we bought cheap tires. The tires were $900.00. After leaving the store for the 2nd time, we noticed that when we turned our steering wheel right or left, we would experience a "jar" or a "pop" in the steering wheel, feeling like metal was rubbing against metal. It did not happen every time we turned the wheel, however, it never did this before we took the truck to Big O Tires.

We stopped back in the store for a 3rd time, and explained what we were experiencing. We were told that GM had sent a letter out, saying that this was happening in some of their trucks, and it was nothing to worry about, and could not be fixed. We explained that it just started happening after we had the truck in their shop. We were told it was probably just a coincidence. Two weeks later, when we were packed up to drive home to MD, our steering went out. We could turn the steering wheel completely around and around, and nothing happened. Had we been on the highway going 60 mph, or on one of the many mountain trails that we spent more than 70% of our time on, we could have been killed, or caused an accident, hurting or possibly killing some innocent person. We were going slow when it happened, and were able to safely get to the side of the road.

We had to then pay $80.00 to get towed to Big O Tires. They told us that "someone forgot to put the cotter pin in the pitman arm" and that is how the steering gear came apart. They, of course, were not going to take the blame. They told us that is was the people that serviced the car in MD (5 months prior). This time the bill was another $457.00, and the front end had to be re-aligned. After getting home, and taking the battery back to the store we originally purchased it from, we were told that the battery was fine. The experience, the time, the frustration, and the money were a nightmare. We will never use this company again. I tried to write a complaint to the company on their website, and it wouldn't even go through. It bounced back as an error.