Big O Tires Reviews

The Service and quality of Big O Tires is Awesome. First of all the reason I went with the Big O tires was because I had some 10 ply Big Foot tires on my trailer and they performed so good that I was willing to try the all season radials on my all wheel drive SUV. They have done so good on the car that I will most likely go back with the same tires when they need updating! The all season radials are at 32,000 and they still look great. They are Great for driving in the rain and do real good off road also.

I've been a Big-O customer for more than fifty years. Right from their startup. But not any more. The Big-O of today is not yesterday's Big-O. I just put new tires on my pickup and I paid a high price for them because I didn't argue about their exorbitant charges for "mounting," "balancing," and more dippy-do junk that was always included in the price of the tires. Go Costco, get high quality tires for same or much lower prices. I would have save $300 had I been smart enough before buying. And it took them 3 hours to do a less than one-hour job. I got to the appointment on time but had to sit there and wait while they jacked my truck up and let sit there all that time. This is not a good company any more.

So a couple months ago I had Big O do brakes on my 2014 F150. When we left I had no brakes so I took truck back and they said they had to bleed the brakes, drove out again and still only had half my braking capabilities as before but thought it was just cheap pads. Now fast forward two months to today. Went to Ford to have an oil change done and truck serviced when Ford Mechanic told me I had serious problems with my brakes. Long story short my rotors are shot. Brakes are shot. Big O had put my brakes on backwards and upside down and now are refusing to pay for damage, this people could have very easily killed my family since we live in the Rocky mountains and travel steep passes all the time. Guess next stop is a court room, please if you value your property and lives don't do business with Big O Mechanics.

For the past eight years, I had used only Michelin Primacy MXV4's. A fantastic tire, but also very pricey. Decided that I just couldn't spend that much money again. Had used Big O a long time ago and had a good experience. Went to them and chose their Big O Tour Legacy Plus. They had all four tires installed and the car aligned in about an hour. So far, the tires are quiet, comfortable, vibration-free, and handle great. The only possible issue is that the gas mileage seems a little down. Nevertheless, I saved about $400 over what the dealer wanted for the Michelins and the alignment. I have no complaints.

They tell you anything to get you in their door only to waste your time and money! Last year, at my first interaction at Big O Tires, the tires I ordered weren't there at my appointment. I had to rearrange my family's schedule to come back the next day. I was willing to give them the benefit of the doubt. But, this year I went to them for snow tires and was told 2-3 hour wait. 7 hours later!!! And no explanation along the way, except for when I sought an update. I will never go back.

On a cold wet day in November, my wife was returning home from grocery shopping. She was driving our 2006 Chevy Trailblazer when the front drivers side tire blew apart. We had only had this SUV for 3 weeks. To our disbelief, we had no spare, jack, or lug wrench. I contacted the Big O store that was about a half mile away. I was not a Big O customer in the past. They went way above and beyond anything I could possibly expect. They went and got my wife, and the truck, using a spare they had on hand, at no charge. They worked extremely hard to get us financed for a new set of tires, which was amazing considering our 550 credit score. They were kind and considerate, and never condescending. Bravo Big O in Corydon Indiana. You are the best of the best, second to none. You have a new lifetime customer.

My wife and I are in the low income range. She is owed over $25000 in back child support. She draws K-Tap money from the state of Kentucky because of the child support. She has $1500 of transportation money and spent $1,100 at this company. They put 4 new tires on it, suppose to put new brakes. After we drove it about 3 days it started to shake and the brakes were already rubbing. My wife had to have a major surgery and she was out of commission for 4 months and I go to school full time. The tires got so bad it jarred them off the wheels. Now they refuse to fix it and said the tires and brakes are not under warranty. Debbie from Glasgow is treating us like she is better than us and told us she could not even find where they done the work. This is the worst place I have ever been to and promise our story will not end this way.

Use major caution in any of these chain retail stores. Their opinion will reign supreme over the customers' property. Myself and many others have been victim of malpractice when having balancing service of rims/wheels at Big O. I have read horror stories of people's Mercedes rims being scratched and scuffed as well as Corvette and BMW owners have encountered. Long story short you get what you pay for with these places have low prices and "free" services on purpose mostly to sell you more product!

I purchased a new battery while I was visiting a family member. I needed a new battery, so I went into a franchise store to get a new battery. They had no batteries in stock. Next day I went to pick up the battery. On the sales slip in indicated 1 yr warranty. No written information given to me on the warranty. 11 months later the battery failed. This vehicle is my only means of transportation. I was stuck so I called the AAA and they came out and installed a new. The battery was the wrong part #, and that is why it would not work. I call the store and the person indicated that I should have gone to a Big O Tire store to have the battery replaced, but how do I get there with no running vehicle. I contacted the company home office and they said that I needed to have the battery for a refund. THIS IS UNACCEPTABLE SERVICE. Do NOT go to any of these stores, especially if you are not in your area. WORST EXPERIENCE EVER.

So, I get to store early and second in the door. I waited while 4 other customers went ahead of me and at that I was told by manager that these people had made arrangements the day before. That is I told him I called the day before and was told "You could not get a reserved time." There was no explanation TO MY DISREGARD. BIG O needs to check the policies.

I had a screw in my tire. I brought it to them and they took the screw out, patched the hole and filled the tire entirely free of charge. They were friendly and reasonably quick considering I wasn't paying for anything.

Took my car in to get 1 tire replaced at the Camden rd. colorado springs location and my husband had made the appointment the prior week. When I arrived the manager dave stated the appointment was not in the computer. I then called my husband to confirm who he spoke with and while I was on the phone the manager Dave asks his co worker about the appointment and then proceeded to yell at me "We found it, I couldn't ask because the was on the phone" referring to his co worker. He yelled to the point where my husband could hear him through the phone. I was humiliated to be treated as such and especially by a manager who clearly should not be in a position of manager. I will not return to Big O for any reason.

I was quoted $75.00 to have someone come to my house and repair a puncture to the tire of my John Deere lawn mower. Later, I got a call later saying it was repaired but is now $200.00. I could have gotten a new tire for that & was upset that nobody called to say it would be over double what was quoted. Feel taken because I'm a 58-year-old female.

On Wed July 22nd I had an oil change at the Big O Tires on Old Virginia in Reno, Nv. After it was completed the service rep. said I needed new pads on my front brakes but the rotors were fine. His estimate was for $223. I then made an appointment for 9:30 AM the next day. When I went to my appointment the fun began. First the new estimate was for $408. When I asked what happened to $233 they began taking services away until it was $233. Then I was told another car was ahead of me and they had another half hour on another car to finish. Thus my brake job was now a 4 1/2 hour wait.

All the warning lights came on while my wife was driving our Dodge Caliber. Then the car stopped running. The tow truck driver said it was definitely an electrical short somewhere. She took the car to Big O Tires in Boulder City NV. The first thing they told her was that the battery was low and that she needed to buy a new battery so they could test the electrical system. What a crock! After putting in the new battery they said her alternator was bad and had to be replaced. Both were new. Oops now it's the computer board. Five days later and $1700.00 in charges we got our car back. The same thing happened after 24 hours. We took it back and were told that it was a burnt wire. They replaced that at no charge.

Over the years my husband has spent thousands of dollars on tires and alignments. In 2013 he brought in his Kodiak Chevy Dually. They sold him an alignment with understanding that it was good for as long as he owned the truck. This cost extra of course. Now in 2016 they say it was only for one year. He wouldn't have paid the extra money for only one year. Needless to say my husband is majorly pissed off. We won't recommend Big O again. We feel like the manager purposely misled my husband.

I went to the Big O tires on Colfax, off Colorado Blvd this AM and I was told it is going to take 3+ hours to change oil. Well, not sure how they are changing oil, but that is a joke. When I confronting the attendant, he proceeded to tell me it take 45 minutes and a little room for buffer. I politely told him at the worst, it should take .5 hours (that is will a couple of breaks looking at a playboy or something). I use to go to Big O for oil changes in the past, but when the front people don't know what they are talking about, I would rather do it myself or go somewhere else. They lost my business forever. I am never returning to any of them.

I personally have no issues at Big O Tires. I have bought four new tires there for my 4runner (trail edition) on two separate occasions. I drive my car pretty rough, off-trail on rock covered road and get flat tires all the time. Big O always patches my damaged tires for free and puts my spare back on my vehicle no questions asked. One time they exchanged a tire for free as well, I think it was under warranty. Additionally, yesterday I got two flat tires and left my car on the side of the road. When a friend brought me up to Big O to explain the situation, they just handed me a tire for free to put on my car so I could change out the flat and drive back there. They didn't even get my name. Yes Walmart is cheaper I'm sure, but I'd like the service I get at Big O.

For years I had been taking my vehicle to Wal-mart ($10.00) for tire rotation every 3k miles. Someone said I should try Big O ($16.80), which was closer. They used floor jacks instead of the lift for some reason and did one side at a time. I could only see them do the side closest to the window. A day later I was checking the tire pressures as I always do, and noticed that they had crushed the bottom edge of the rocker panel with their jack. I talked to them about it and they said it was that way when I brought it in. It cost me $350 to have a body shop straighten and repaint it. If I could give them less than one star, I would.

I took my car in on Tuesday morning at about 10:30am. Needed 2 front tires and an alignment. They said it would take about an hour to 1.5 hours. So I went with my friend down the street for bagels. Came back, paid for the service and left. On my way from Berkeley to Hayward, I realized I needed gas so stopped to do so. That's when I realized my $100 bill was missing but my $10 bill and $1 bills were still in there. Ok this is crazy. I know it was just in there. I just saw it. Like literally. Then I notice my credit card is missing but my debit card is still there. Now I know I'm not going crazy.

Big O Tires has performed horrendous acts on my car including cutting my ABS line. I can't get resolve. Big O customer service will not handle my claim and the store itself will refused to handle my claim after they said they would call me back and never did even though I left several messages. Don't go to Big O Tires, can't even screw on a oil cap. Costing me more money than worth.

Won't schedule an appointment for 2 days to fix a flat (their brand tire). What kind of service is that? I went to Discount Tire and they fixed it in 30 minutes. No way am I going to put up with that level of service... No more Big O for me!

After responding to an ad I went to Big O in Yuma, AZ. After a five hour wait, I was confronted by a man behind the counter who exhibited the worst customer service I have ever encountered in my life...and I am 79 years old!!! One bright spot was Sophia who tried to make it right with me but honestly, I was beyond any offer at that point. To make matters worse, the man standing next to her behind the counter told me to "Get out". There is more but I will not bore you with the details. I wrote an evaluation to the store, but there is NO EXCUSE for the aggressive and rude customer service I received! Who trains those people? Where was the management? What goes on behind closed doors with your car when this behavior goes on in the front service room? Think twice before going to Big O!

Don't do business here! Today I brought in my car to have 2 wheels rebalanced and mounted. They took my car to the back where nobody could see what was going on. They jacked up my car underneath the front fender to get to the wheel. They put the jack on the bottom of the fender, not on the brace they are suppose to in order to lift the car properly and bent the crap out of the bottom of the fender making it out of alignment with the door. After confronting them about it they said it was like that when it got there and my fault even though it was obviously caused by their jack (the bends in the metal are shaped like the round top of a jack).

After going to a few other places to get estimates for the same job that BIG O did, we went back to BIG O and calmly talked to them, telling them that we felt like we got overcharged. We ended up getting $500.00 returned to us. Pretty happy about that.

About 2 months ago I put new tires on my van, $600 which included hazard warranty and new sensors and an alignment. 2 days after I am on the freeway, driving and my car starts wrenching to the right. I take the van back in and they supposedly fix it. A few days later goes by, no problem and I am driving my kids home from a doc appointment and the car starts wrenching to the right again, so I take it back in. The manager says he fixed the alignment this time. Well after that my car still wrenches to the right 2 months later. I'm pissed beyond belief and now my low tire sensor kicks on and I go and have them put air in my tires yesterday. Well I drive off and my low tire light is still on. Well as of today I'm fuming and my light is still on so I take the car back to them.

I went to Big O in Woodland Park, CO to get winter tires. I told the sales person everything I needed including a oil change and new wipers along with the 4 tires. She gave me an invoice for $623.98 and told me to come in at 9am the next day. It would take about 1 1/2 hr. I came in as requested. It took until 11:30 for the job to be done, changing a appt. that I made expecting to get out of there earlier. Then she gave me the bill $708.48. When I asked why, she said she forgot to add the oil change and wipers on the orig invoice. When I double checked she was correct but that error should have been told to me at 9 am so I could have decided whether or not it was worth $84.44 to get a oil change and wipers. I would not have agreed! I will never go back this store again.

I am writing to express my concern and disappointment with the quality of the repairs I have received at the Big O outlet (#5034) located at 9720 Elk Grove-Florin Road, Elk Grove, CA 95624. Off the top, I want to stress that I have received nothing but good service from ** at the store. He has been courteous and professional. My problem lies with the work being performed in the shop. The one name that seems to appear on the work orders is technician **.

I left in 4 rims and 4 snow tires. They called to say 2 of the rings were the wrong size. So they took the rims off 2 of the regular tires. All good. I part the bill and get my truck. 1 tire and 3 rims are in the bed. Where are the other 3 tires and the rim? Evidently they were in the back on someone else's truck... who paid for them as new. What is wrong with these people? They were rude and seemed put out that I was paying for their services. WTF!? They over-charged for their services and I had to beg for my property.

After having to leave car 2 full days & rent a car to get around while on a 4 day vacation to visit daughter, car still not repaired. Was told bearing needed to be replaced approx $379 plus tax. But they were having trouble getting it off & needed to order a tool from another city to do job. Daughter took car back in the next week & after another full day of car being there, the charges to my CC were more than twice the amount discussed. They charged me for the tool they needed to do their job. I was devastated when over $898 hit my CC & contacted store. They were nice & apologetic, said they showed my daughter the rusted arms, but she had no clue why. Get cost it in writing!!!

I purchased tires at Big O Tires in La Mirada, CA. From day one I have had problems with the tires going flat. After a year and a half of going back on a monthly basis I was told it was my fault that my struts are bad. That never came up once the whole year and a half I was going back. Now I have to purchase brand new tires again since my tires are bald now.

Brought my car to install new wheels, tires and tps sensors and get it aligned. After leaving the car all day to get the job done I picked it up to find out the car was vibrating while driving, the computer was telling me the pressure on all tires was ZERO, and it kept pulling to one side. I brought it back to this location and waited about 3 more hours while they check it again. After that they told me that my car computer was bad and I need it to replace it (but my old wheels and tires were working fine) or the wheels' sensors were bad but they were more than happy to sell them to me without guaranteeing me that they will work. I decided to leave after the manager James got a nasty attitude when I started to ask questions.

Late Sept. 2015, I went in for oil change and radiator flush changes. Vehicle is a 2005 Jeep Liberty with a 2.8L diesel engine that was only manufactured years 2005 & 06. Admittedly you don't see these often and there are not a lot of them running around, but this one has done well and purred like a kitten. Jeep has 170K miles, and is mostly used on long trips between Az., and southern Calif. Required oil weight is a 0W-40, synthetic, which I always provide myself to Big O. They then charge only for the labor. I also bring all the appropriate filters as well. The difference this time was the request for the radiator flush.

I went to Big O in Payson, Az on 10/21/2015 to get a set of Pirelli tires for my Lincoln TC. Tried to sell me Big O tires for $160 each. I stuck with the Pirelli. Quoted me a price of $614.56. Got the same set of tires at Sam's Club for $386.90. Hell of a difference.

I used to be very happy with the Big O Tires and their prices were very competitive. However as of late, I have discovered the prices have suddenly risen sharply. And they are always trying to sell you stuff that your car does not need. They want to bend you over and get their hand in your wallet. Big O Tires could best be described as John Dillinger without a gun. They cannot be trusted. Also, when you ask to get a defective part replaced with a part that has a lifetime warranty, the Big O tires sales rep. usually makes a grimace on his face as if he is trying to pass a peach seed through his rectum at the mere mention of a lifetime warrantied part. This is **. If you try to nail them down they will say "Sorry, we don't do lifetime warranties on parts." WHY - because they want to hit you in your wallet again when the part they sell you fails after a year or so.

I was told it would be 2.5 hours before they could get my car in for service. Not even a hi welcome to Big O. One car in their shop. I have been a Big O Customer for years. And the service has gone downhill. I will get my 8 tires at Discount Tires.

First off I would like to say that I WILL review and edit my review IF the company makes it right. My experience started several months ago when I went to Big O Tires in Rolla, Missouri to inquire about the purchase of new tires for my 2007 Dodge Charger. Upon the purchase of this car, it came with 22 inch tires that were fairly worn. When approaching about the possibility of purchasing a new set of tires they informed me that they will NOT work on my car because of my "Nig**r Rims". I am a single (white) mom of three kids and my car is my baby. Something that I worked really hard to get and am very proud of and I am very disappointed in a company's response but brushed it off as someone having a bad day, or they were jealous that I could have a car as nice as mine.

Horrible customer service, purchased a full set of tires for my Tahoe on 2/21/2015. Have already had 2 flats and one blowout. They refuse to make good on the warranty and come to find out put the wrong size tire on! Will never do business with them again after my lawyer is done with them.

Our vehicles temp gauge recently stopped working and with having a newborn we knew we had to have it fixed immediately. We headed over to Big O on labor day and they suggested that we needed a new coolant temperature sensor. We had them go ahead and perform the service to our vehicle which totaled $115.63. When we picked up our suv our temp gauge was still broken! My husband asked if they had checked to make sure it worked and he was told by the technician Mike ** that it would cost more if we wanted him to run the diagnostics to check the part. Seriously… Why wouldn't they check the part regardless? Just as an FYI the staff at this location made it a point to complain to customers about how corporate made them work on a holiday and although I agree that it sucks, it's definitely not professional to complain to customers.

I've had nothing but problems from this Big O Tires location on Mchenry Avenue, Modesto CA. I decided I needed some new tires for my Mazda Miata, two rears. After looking on their website I decided to call and get some advice. I called and the guy said they would call me back in an hour because they were super busy. It was understandable so I left my phone number along with my car details. Three hours went by and still didn't get a phone call. I finally called back and the worker apologized and went on to suggest tires. He seemed to know what he was talking about, but he kept offering tires that he couldn't get a hold of. Finally we found some Yokohama tires which he HIGHLY recommended. He said he would be able to get them by tomorrow morning at either 8 am or noon so I should expect a call by 1 PM. The day went by and it was soon 3 PM and I still hadn't received a call.

I purchased 2 tires for my pickup. 2 years later both tires separated and caused damage to my truck. When they measured the tread wear was only 1/16" wear since they have adjusted 10 tires but of course they charge me each time. Also because they keep changing the design of the tread the tires I have now are nothing like the original tread design. After attempting to contact corporate several times all I get is auto responses.

Branson, Missouri location- While on vacation stopped in for an oil change. I asked them how long when I got here. He told me done in 30 minutes. I have now been waiting over 2 hours and they still aren't done. Said they didn't have oil filter. That was an hour ago. Meanwhile I am stuck here.

I'm a disabled veteran. I just got out of the military and thought this would be a good place to get a job while I get on my feet. I worked there for 3 days and quit because the manager was basically disregarding my disability and being very disrespectful. They treat their employees like ** and the lead manager whose name starts with a g is horrible and lacks the experience as a leader. If you are reading this and are a veteran or a civilian, I wouldn't recommend this place to work plus they only pay $8.00 an hour starting -- which is an insult. Big O Tires Phx, AZ Happy Valley and Norterra 85085, avoid this place.

Took vehicle in for a flat tire, had Big O Tires do a standard oil change. Last oil change 2200 miles ago. Their shop also did an oil flush not recommended or authorized by me. The owner the van lasted less than 3 miles before complete engine failure. They will take responsibility $6500.00 for new engine.

First and foremost I would like to say that the Big O Tires in Torrance on PCH has always been top-notch to deal with. Friendly and reliable staff who work with you to resolve issues quickly. Most of the tires that I have needed they have been able to get the same day or next day. I used to go to America's Tires (in Torrance on Hawthorne) but that place always felt very sterile and rather unfriendly. Not to mention, busy.

I went to Big O Tires on 1845 east Elliot in Tempe AZ this morning to get my tire rotation done and before I went in I put my coins under my ashtray (almost two dollars in change). After I left I looked under my ashtray and all the big change was gone. I went back in to tell them what happened. The guy at the desk (didn't get his name) said "I'm sorry I was not here", but he walked in as I was waiting. I told him that I would never come back! I will go to Goodyear tires for my next rotation.

Went in for oil change and free tire rotation. Said air filter was dirty, we said we'd purchase and change that out ourselves. When we changed it, they had not even fastened all the brackets. Charged us an additional $5 more for an oil change. Said computer was down, thus no invoice. Didn't even get a sticker on the windshield. Eight wheel caps were missing (Ford dealer in Cheyenne charges $10 a cap), and when we went back, they said they didn't have them - DID some spring cleaning. No more Big O for us. We're done with them.

I took my car in to get an alignment done and this happen 2 times (I'm not sure why I went back but I did). So I go to get an alignment and paid $74 for a 4 wheel alignment. I get my car back and the steering wheel is not straight. I go back and tell them, "My steering wheel is not straight." So they take it back on the alignment rack and redo the alignment, and I get my car back and I start driving again. Steering wheel still not straight and looks the same. So I take it back in the next day and say, "Hey, my steering wheel is not straight and this is my 3rd time coming in here." So he asks me what is not straight about my steering wheel. I tell him when it's straight my car goes to the right. When it's pointing to the 10 o'clock position it drives straight. So he gives my keys to a technician and again goes to the alignment rack and I get my car back after 15 minutes. I go and drive it and IT'S STILL NOT STRAIGHT.

Went to the Big O Tires Shop at 2510 N 75th Ave. Phoenix, AZ. I waited 3 hours to have two tires changed. One woman came in at least an hour after I did and they had her car done before mine. I asked if she had an appointment and she said no. The mechanic said that they did hers first coz it was easier than mine. I can't believe he told me that. The manager will be hearing from me tomorrow.

WARNING. DO NOT TAKE YOUR VEHICLE HERE!!! Big O Tires Chula Vista home of the $500 oil change... I went in for an oil change and left with a check engine light and oil leak one could use to follow me on the freeway. Went through two layers of customer service to have the shop manager outright lie about what happened and deny everything. You will be sorry if let them touch your car. Any 5 star review on this site is a joke and a thinly veiled attempt to hide the truth.

I had a track bar and a tie rod end replaced at the Big O Tires on Havana and Mexico. A little over 24 hours after I had this repaired I was driving to work and started getting a very bad vibration. I looked under the car when I got to work and noticed a bolt that was very loose on the tie rod end that was just replaced. I called Big O Tires and spoke to the Manager **. After several lengthy conversations, ** said he "can't" have his mechanic come out, as it is time for them to go home. I advised I can't safely drive my car and his response was "oh well, we can't come to you". Furthermore, he tried to say the bolt malfunctioned.

Big O Tires Huntington Beach on Beach Blvd. - These guys went out of their way to service my car at the end of the day on a Saturday. They had to order parts that were delivered promptly and worked overtime to complete the job. They were extremely cordial and took the time to explain the service required in detail.

Bad day to be at work for the counter help. It seems after asking a simple question to the counter help he became about half volatile. I said just after that "you know you have 115 out of 123 bad reviews" and his response was "so write another one". This customer service will definitely keep the reviews in the negative for this company. The only positive thing for me was a sales rep named ** actually cared and tried to give me assurance this would be felt with the area supervisor also happened to be here. He came to me and had great concerns about the problem. He told me the man had been here 6 months.

I have been doing business with Big O Tires for 20 years. Recently, I took my car in for diagnosis and a date was set for the repair. **, the manager called a week in advance to tell me that they could do the repair THAT day, so I took the car in. ** admitted to me that he had neglected to include the cost of labor for the repair, but he honored the estimate given to me regardless. When I picked up the car, the car was LIKE NEW! The next morning, I called to thank ** - he thought I was calling to complain! Big O Tires of Elko, Nevada is a premium tire store and all-around repair shop. They have never done me wrong and they will ALWAYS have my business. Congratulations **, and to your crew!

We have been going to this Big O for years with pretty good service, but recently things have changed a bit. They have developed a habit of telling you that you need things that you do not need, this happened to us more than once with both of our vehicles, specifically shocks and struts. But a very recent visit has convinced us to no longer use this Big O. During a recent tire change, they neglected to tighten the lug nuts on one wheel and this caused $800 of damage to our vehicle. We noticed the vehicle making a new noise a couple of days after the service, so not trusting Big O to correctly deduce issues, we took it to our dealership. The dealership confirmed that the tire rotation was the very obvious issue and that they would take full responsibility had it be their mistake.

Terrible...don't waste your time or money in here. I spent over $3000 on a new set of wheels and tires here. When I got home, I realized that they had gouged one of my nice factory wheels in three different spots. The store manager, ** offered to comp me two oil changes. That's not even close to what it would cost me to have the wheel fixed/reconditioned. When I brought that up, he said he would need to speak to his district manager, **.

On March 30, 2015 I took my 2001 Jeep Grand Cherokee Limited in to see if wheel alignment was needed. There. I've used this particular location (Pleasanton, CA) for alignment on many occasions through the years because I felt they did a good job. That is until I perused the alignment data printout. There are 3 specific measurements, Camber, Caster, and Toe that determine wheel alignment. There are other measurements, Cross Camber, Cross Caster, Total Toe, and Thrust Angle for front and rear but are controlled by the front end adjustments. On newer cars, including my Jeep, Toe is the only adjustable feature; the others are fixed and cannot be changed discretely. Any change is a result of the combined effects of the front left and right Toe.

On April 2, 2015, I brought my car there for safety and emission check. The shop said the car's tie rod ends should be fixed (including alignments and tire rotation). Two days afterward, I found my car pulling to right when running. Thus, I brought it to the shop again. The staff said it would take about 1 hour to finish. I waited for about 1.5 hours and asked the staff what happened. He said it was about finish. Then, my car was driven to the repair shop and jacked up. The technician said the reason was the difference between my two tires, and one of them was worn much. It explained it clearly, but he lied to say the waiting time was one hour. Besides this, I also found the shop performance was very poor, regarding the standards of Motorist Assurance Program (MAP).

I have taken my pickup to big o in canon city co. 3 times to have the oil changed greased and out of the three times I went there I had to go back two times to get it greased and then they missed two of them. Very upsetting to me.

I have a set of Big O tires which are under warranty. I got a nail in my tire. I drove it to my local Big O tire to have it repaired and tires rotated. I was told the nail is in the "no repair zone" which I replied it's not in the side wall, it's just off center. The representative then told me the scuff from parking where damage to the side wall and the tire would tear apart on the machine. When I told him I was a hobby mechanic and I felt he was feeding me BS, and I would like my tire repaired as it under warranty and I'll take my chances on the tire tearing apart on the machine. He then went on a sales pitch that my tires needed to be replaced and when I disagreed, and insisted on a repair, he told me it would be 3.5 hours and it couldn't be repaired.

I went in to Big O Tires to get an alignment, from wife hitting potholes. The guy said it would be $79.99. After putting it in computer he said, "oh it's a BMW. That means it has ESC. It will be $109." Whatever. This was at 2:00, and they closed at 3:00. At 2;50 the guy called and said "your car is done, and could you hurry, cause its Saturday and we close in 10 minutes." I got there in 5 minutes, and pulled out of lot, and car was really dragging. I took it to a REAL mechanic who told me the caliper was locked on. It was not like this when I took it in.

This is how it all started. I went to have some upgrades done on my Trailblazer. It was at the North Glenstone store. The store manager was so helpful and nice until the price was set. After that, I did not see him anymore. He passed me off which was good on my part because he's not too nice of a guy and he seem sneaky. That's all I have to say about this guy. Now the assistant manager ** tried and did help me out and and ** was also a stand up guy but ** was not. He should be demoted to shop cleaner and work his way back up. And ** should be store manager and ** should become assistant manager. That store would be 1,000 times better...... This is how my story starts.

Went to Big O in Tooele Utah. Had my brakes in the rear and front wheel bearings changed. Also had a brake cable installed a new front tires. They put my brake shoes on backwards my front wheel bearings on loosely. Did not tell me that I needed front end parts replaced even though ask them to look at the front and now my brand new tires are ruined and I have to spend more money to get the tires replaced, the front end replaced, and an alignment done. Refuses to help do any work, refuses to admit they're wrong, and refuses to call us back to rectify the situation. Do not ever go to Big O in Tooele.

They are very rude people and will overcharge you. They try to trick people into buying things they don't need for their cars.

I had been encouraged to buy an oil change package from my local Big-O Tires location. I was given no notice that they were closing and found out that they had closed only when I drove there early on a Saturday morning to get an oil change for which I already paid. I called the parent company and they told me I would have to drive to a different location in an area of a town in which I am never in and would be highly inconvenient for me considering my busy schedule. Also this location has a review rating of 1.6 stars out of 5 so basically I would have to use a location that I would never go to based upon the review score alone. The parent company would not refund my money and told me that was my only option. I paid $96.43 for a package of 5 oil changes and was only able to use two of them. I would not recommend any of their franchises based upon my experience.

I have put new tires on my daughter's car and she has not even put on 5,000 miles and has had a flat tire every few months. This was the biggest waste of money I have ever spent. Going to go to Walmart, Big O Tire is nothing but a joke.

Why Avoid Big O Tires - Independently Franchised not National and dishonesty. I have Used Big O for Many years in Utah and Colorado. I put them on my kids car and want BIG O because they say their warranty and service applies to all stores and they have lots of store location in both states that we drive between frequently... what they tell you is a lie. They are all independently franchised and do not work together even though they tell you they do to get you to buy the tires. The problem is unless you take the car to the specific store you purchased the tires at you get no service and they will try to deny warranty and service.

I bought 4 new tires from Big O and have had nothing but problems. Right from the start 2 tires would go flat. I took it back and they said my air pressure sensors were bad and they were 69 dollars each. After that I took it home two blocks away and parked it. The next morning I go out to find my tire flat. I take it back and they tell me they would call when they had it fixed. Well when closing time came and I hadn't received a call I rushed over to find my car with the spare on it and my rim in the backseat. They told me my rim was cracked. After Spending 600 dollars this is what I got. I never had a problem with my tires going flat until they touched it. I don't know how my rim got cracked but it didn't happen until they touched it. They refuse to do anything to fix it and just hang up on me when I was trying to discuss it. Don't make the same mistake I did. Boycott Big-O.

Very important for everyone to read!!! We decided to go to big o tires to get an alignment done which is under warranty and have the tires rotated. They told us to come in and it would be a hr wait which is ok with us. We gave them our key and they didn't even ask our name, number or put anything in the system at all. We take a walk for the hour and when we get back, they tell us that they didn't do the alignment because it was needed. They said that they rotated the tires and check the pressure but 2 out of the 4 tires looks low to me. They didn't act like they wanted to do anything in the 1st place. When we got there, another person came in and told them he needed a tire and they were all over him trying to help out. They only had 2 people working in the garage and the one guy was going to work on a car all day according to the guy in the office. But yet they have plenty of time to help this person outright on the spot even though they tell us they are busy with other people at the moment. Basically they didn't want to do any work that was covered under warranty. It was a very bad experience and there is no way I want to go back there or want anyone else to have that bad experience. All they did was waste our time!!!

I was sold a set of tires at the Kaysville Utah store that I now see has a horrible rating. I just bought them today so I can't say for sure how they will last but after looking on numerous sites I can't find anything good said about the tires I bought. I paid 591.00 for the euro 205-55-16. It's my fault for not checking first I guess.

Apparently other people have had a mix of good and really bad experiences. I've had both, myself, which is why we ended up going to Big-O through four sets of tires. There won't be a fifth. I'm not sure if the company has gone down hill, or if you're just playing with fire each time you to go to Big-O. But I spent enough time waiting and watching other customers to give you my best guess.

I have purchased several sets of tires through Big-O (in Denver, CO) and always been very pleased with their product and their service. I recently went to the Big-O in Basalt, CO where I had them put on my snow tires. During our next snow storm, I was having trouble with too much snow building up behind the tires, and when I went to kick off the build up snow, I noticed part of my mud flaps were missing which allowed for the snow to build up inside the frame of the car. I called Big-O and told them that my mud flaps were missing and they got very defensive, told me their employees don't steal (which I'd actually been warned about at this particular location), and that there was nothing they would do about it. I told them the mud flaps were there before they changed the tires, and now they're missing. They didn't care. I refuse to ever use them again for any business.

I purchased 4 Big O Tires which I have done for the past 14 years with Big O. Richard printed out a $100.00 rebate form and a duplicate sales voucher. That was in June 2014. It is now October 2014, still no $100.00 rebate and lots of excuses. Kentucky Attorney General here I come.

I brought my car in to get 4 new tires. The wait for the work was fairly long, and when I did take my car, there was a shake of the steering wheel at 65mph. I took the car back the next day and had them balance the tires again. The shake was still there, and I took the car back in a few more times where they rebalanced, rotated and finally swapped out 3 of the tires. I was working with the manager Jerry ** the entire time. He was very helpful the whole time and made me feel like a valued customer. After several attempts to eliminate the shake, he replaced the tires that I had purchased with Michelin's and this took care of the issue. He didn't charge me anything for the higher quality tires due to the number of trips I had to make to the shop. Jerry owns the store and wants to keep customers coming back. He was very polite and willing to do whatever it took to make me happy the entire time. I was very happy with how he handled the whole situation, as I was expecting the worst from a tire shop. I was pleasantly surprised though and will continue to do business with him for this reason.

Do not do business with Big O in American Fork without getting a second opinion! I recently had a slow leak in one of the tires I had bought from them. I asked my 82 year old father to take it to them for repair because I was working. They told my father that it was unserviceable and that I had not bought the warranty with the tires and also since it was an all wheel drive I would need to purchase all four tires. That evening I went to Discount tire in Lehi and bought four new tires.

Big O was in my opinion at one time a pretty good place to do business, at least the one I've been dealing with, not the case anymore. Over the last 2 years, I've bought several sets of tires, not one or two tires, 4 and half sets, so you would think they would care about my satisfaction. My first experience is not so much with Big O as it is Falken Tire Company, I wouldn't recommend this brand, they stand behind nothing. As far as Big O, I've always had good experience til the last year, the worst, never back again.

Wanted a slow leak repaired. The "desk person" said he would take a look. Did not ask my name, when I purchased the tires or where I purchased the tired. Said the tread was getting low and their policy was not to fix it. He did say he could sell me a replacement tire. I know the law says if the tread is below a certain number they are not required to repair it. I have bought more set of tires than this person is old!! This tire had more than enough tread. I did not appreciate his condescending tone. Took the car to a top brand tire retailer and was greet with smile and ask how he could help me today. Explain the problem and what Big O told me. A patch was put inside the tire and was told I had roughly 7000-10000 miles on the tires. My next set of tires WILL NOT be bought from Big O for any of my cars!!

Scammers! Do not use these guys. I took my car in for an alignment and after I got it back it had a shimmy. I took it back (because they guarantee their work for 90 days) for them to look at. They called me and said that the rear alignment WAS off and they corrected it. Then they said my rotors were warped and that maybe it'd still be under warranty and take it to the dealer (newish car). Then he continues to say that my right back tire has a slit in it, not sure how deep but that it looks like it goes to the core and it needs replacing. He continues to tell me that the right front tire is so worn it needs replacing as well. He didn't have the exact tires in stock but had similar ones for $99/ea. And all he needs is a credit card and they'll "get her done!"

I went in for service to balance my two front tires. I was treated OK by the management. The employees working on the car, I asked to inflate the tires prior to balancing and they did so with a little persuasion. Upon installing the tires, they used an air gun on the car that required only 76 pounds of torque to tighten the wheels. They then used a click Stop torque wrench and forced it way beyond where the click was. I ended up taking it to another shop and have the tires loosened and which were WAY over tightened and retorqued to the proper torque. This is a tire shop after all and they should know how to install tires, but apparently, they don't. They need additional training. I would not recommend taking your car there to have tire work done or they might break something else that requires proper torque.

I purchased a new set of 4 205/55R16 91T Big O Euro Tour tires one year ago. I was told these were 80,000 mile tires. They started making a lot of road noise at about 20,000 miles. I took my car back and they said that there was severe cupping with flat spots on the rear tires. They told me that it was not covered by the warranty because I'd not rotated every 5,000 miles. I paid for an alignment when I purchased the tires and I drive a 2010 Mazda 3. I believe I was sold a defective product and I'd advise anyone to avoid Big O tires, I will never buy another Big O tire.

I went to Big O Tires of Cameron Park and waited 3 hours to have my car's brake pads and rotors replaced. They spent an additional 3 hours doing the work. 2 days later, my front right brake pad fell off. Luckily I realized this before anyone could be injured. I am upset that Big O Tires jeopardized my safety and the safety of others I had in my vehicle.

On Saturday, 28 June 2014, I visited the Big O Tire franchise store located at: 1360 E Hunt Hwy, Queen Creek because my vehicle (99 VW Jetta) had a fluid leak of some sort which I wanted located and repaired. At approximately 4PM on Saturday, I was contacted by ** (store manager) and informed while conducting the repair a separate part was broken by their technician and that he had located the part but it wouldn't be available until 1030AM on Sunday 29 June 14. At approximately 11AM on Sunday, I was contacted by ** who informed me that the part which was received was not the correct part for my car. At which time he informed me that they had to order the replacement part directly from VW but it wouldn't be available until Monday 30 June 14.

They did an unauthorized oil change and didn't put any oil back in my Chevelle!!! Corey, Eric, Joseph, and Brian (their "technician") all lied and tried to say running my car on a four minute test drive to check the brake job they did didn't hurt my engine, that had just 40,000 miles on it from BRAND NEW! The technician said he checked the condition of the cam lobes and lifters and said everything was fine. It's a Chevy Small Block V-8! How is that physically possible? My oil pressure at 40 mph is now 22 psi? Can anybody figure out what that means?

Bought tires from them and asked for an inspection while the car was there. They said the car needed a new belt to pass inspection. The first time I have ever heard of any checking belts for an inspection when I looked at it with them and I only had barely visible cracks and I asked how that was a safety issue. I was told the belt could break and not turn the power steering pump and cause loss of control. The belt in question didn't run the power steering. It ran the alternator and water pump and when I pointed that out, they still wouldn't inspect it and were upset we wouldn't let them fix it so we replaced it and then they said their computer wouldn't work so we would have to pay someone else to inspect it at our expense.

I recently had issues with getting tires balanced for my Jeep through a local tire company. I decided to take my Jeep to the Big O in Goodyear, AZ to have the tires balanced through them. A week later, I went to install a lift onto the Jeep which required the removal of the wheels at which time I found one of the lugs for the passenger rear tire was stripped and difficult to remove. I contacted Big O as they were the last to touch the vehicle and explained what I had found. Upon arriving, I was told that they "did not believe they did the damage but they would take care of me". The lug was replaced but the manager then sat down with me to show the old lug and explain how they felt the damage was done when the lug nut was removed by me rather than by their techs with the impact wrenches. As if it wasn't bad enough to blame the customer, the manager also added that they'd "let it slip this time". I would not recommend this store to anyone.

The first week I start working at Big O Tires located off of 5820 Omaha Blvd, I had injured my wrist which happened when I was lifting tires up above my shoulder to be put back on vehicle. The next morning, I made sure I had informed my manager ** to make him aware that I had injured my wrist late day before and he examined my wrist stating it just looked like a busted blood vessel and to just return to work. I proceeded back to work Thursday, the 15th of May 2014. The next morning, I was in more pain and decided to call work and inform them that I was going to miss work because I decided I was going to admit myself into urgent care to have myself checked out.

I took my daughter's 2005 Ford Escape in for a simple tire rotation as part of the Lifetime Rotation Service from purchasing 4 tires. They took 2+hours to rotate 4 tires (really?). Then 60 days to the day later - one of the tires FELL OFF because they improperly put the lug bolts on and they loosened and fell off. Luckily my daughter was in a residential area and going slow - or she could have suffered much more damage or injury! They keep shoddy records and can't find me in the system (total BS if you ask me). I've only been rotating those tires every 5,000 miles exactly since November 2011. How "convenient" on their end that they lost my customer data after 3 years. It's only a $200 repair - but it's the principle. I hope like heck my daughter has the service ticket so I can go in person AGAIN and show them how badly they SUCK!

Took my daughter's 2003 Subaru to Big O Tires at Lindsey & Warner in Gilbert Az. for a front end alignment. Later they contacted me and said the rear control arms were shot and couldn't be aligned before those were fixed. $1600 for parts & labor. I told them to hold off and I would repair it and bring back for alignment. Took car home, was not control arms at all but 4 simple bushings. 2 hours, hammer, chisel, block of wood and it was fixed. They wanted 6hrs labor at $100 an hour just to replace the control arms. They never said anything about the "bubble" on the right front tire that covered a quarter way around. Brought this to David's attention (salesman at Big O), he wanted to argue that I replaced a lot more parts than what I was admitting to. I left the store before I let my temper go, went across the block and let Discount Tire put on 2 front tires & alignment. I would not go back to Big O Tires even for warranty because they want to argue it's your fault the tire failed.

On 04/18/2014 I took my 98 Subaru forester to Big O Tires on Nevada in Colorado Springs. I was requesting that they look at my front and back brakes. They checked my car and offered a free tire rotation and that they would check the condition of the brakes for possible replacement. I waited for at least an hour before I was informed that my brakes were in good condition in the front and back. They were wore down to 50 percent and still and some time. They gave me a free tire rotation. I was on my way to Ft. Collins Colorado which was a 2 hour drive from the springs.

I paid $1200 and some change on some tires. They were not installed to follow the direction on the tire and when one of them came apart I was told that it did not matter if they were on right or not and was forced to pay again.

I asked them to replace the passenger side wheel bearings. They ended up replacing the wrong side. They replaced the driver's side. The assistant manager "Ryan" gave the garage wrong info and he was fired. Then Rick the manager said I was a pain in the ** when I made them aware of the mistake. They took $380.00 from me and did not refund one cent or offer to fix it right! They also charged me $30.00 to clean their rags??? Big O sucks... They scam people and rip them off.

I called Big O Tires because they were close for a price on two tires, installation and road hazard warranty. I was quoted a price of $394.00 that was supposed to include the above mentioned tires, installation and road hazard warranty. The price was slightly more than their competitors for the same type of tire but I agreed since they were close and could have them installed that day. The tires were installed and I went to pay, gave them my card which they ran and stupid me, I took them at their word for the $394.00 price I was quoted. I got my bank statement and a charge for $493.10 appeared, so I looked inside the envelope they handed me and sure enough they charged me $100.00 to install 2 tires and I have no road hazard warranty. I must admit I know better and should have checked everything out before even having the tires installed when I arrived at the shop, so this is clearly my mistake and I just would like to warn others of their price misquoting and to be sure that you do not take them at their word as I did and make sure you get a quote from Big O Tires in writing before any work at all is done if you choose to do business with them. I for sure will never buy a single thing or ever have my vehicle serviced at Big O Tires again, ever.

I bought 4 new tires in March at Big O Tires. I'm a longtime customer in Tucson and have been to many stores in Mesa. I was replacing tires I bought less than 2 years before so this time I insisted on a warranty. I was a single mom without a home at the moment and I shopped for the best deal. They offered me tires with a 4yr/40k warranty and told me an hour and a half to mount, balance and do alignment. Hours later, when I needed to pick up my kids and had no way to do it, I was in tears and pleaded with them to just let me have my car and I could bring it back to finish it but they wouldn't. I took the car in for an oil change at the dealership and they said to get the tires rotated before my next oil change.

I went to Big O telling them my brakes were starting to squeak. After they checked the brakes, they said they were fine. There may have been some brake dust causing the squeak. I went back later the same day with them squeaking worse. They said they had inspected them and that their mechanic said they were good and that maybe there was some sand in the pads. They recommended that I hose the brakes off to wash any dirt out. I took the car to a different repair shop the following day and found the front pads were worn to the squeal part and the rear were not far behind. I took the old pads back to Big O to show them what they missed. They said they would need to better train their mechanic.

We took our truck in for repair because we were told that the location in Boulder City, NV had a "master" mechanic. We authorized numerous repairs that they recommended believing that their recommendations would solve the problem. We picked up the truck and discovered that the truck was worse than when we brought it in originally. We took it back. They kept our truck for several weeks and then told us that the problem was in the transmission and that they did not work on transmissions. I spoke to the manager at Big O regarding the work that had been performed. I stated that the mechanics replaced parts that had nothing to do with the problem. I stated that the truck was old and could probably use all new parts but the criteria for part replacement needed to focus on the problem.

I had a screw in my tire. Yes, they plugged it for free. Thanks. Well, they didn't put my lug nuts back on. My tire fell off and I wrecked my truck into a building. I need to figure out how to get my vehicle fixed and get it fixed now. Not very happy at all with Big O. Will be getting a lawyer if it doesn't get fixed immediately and I'm not playing.

I bought four Pirelli P4 tires and have put 55,000 km on them. Two are in great shape and two are worn about 80%. This is despite regular and precise tire rotations, front to back. Big O in Victoria, BC says that sometimes happens and there is nothing they can do. I went by two competitors (Canadian Tire and Kal Tire). The first said the tires were NOT rotated as displayed on the record; the second said they would absolutely pro-rate the tires and replace the ones that are worn prematurely. I am now dealing with head office which is very inconvenient.

On July 13, 2010, I purchased ST225/75R15/D trailer tire. I also purchased the Tire Protection Plan. At the time, I was never told that there is a 3-year time limit on the protection Plan. I purchased the tire at Big O Thornton, 3740 E 104th Ave, Store #6221, Invoice No: **. The tire failed, two months out of the road hazard warranty. I took the tire and receipt to Big O Tires Store # 6235 and was told that the tire was out of warranty and they would not pro-rate the replacement tire. Your warranty states "Limited Lifetime Prorated Repair or Replacement Coverage: After 3-Years, we've still got you covered with our limited prorated repair or replacement warranty for road hazards or workmanship & materials for the useful life of the tire." There is less than 10,000 miles on the tire. Your company does not stand by your warranty.

First of all, THEY DON'T CARE... I should have read the reviews about this location and the company. MY FAULT. Second, I have to have the vehicle serviced again somewhere else and this cost double now.THANKS CREEPS. The Salt Lake City Big O on 4500 South and 900 East, the owner and mechanic are in on it and her daughter runs the office. What the **... watch them.... crooked. However, they don't get to keep the money. They don't deserve but... they also lost many more because of it... Too bad. I should be on the street with a very large sign stating, "FYI... CROOKS OVER THERE..."

In order to pass inspection, we took our car to Big O to replace the brake pads and the rotors and put a missing screw into the caliper. Right after the work was done, the brakes were squealing. I went back and told them that. Cameron, the manager, told me that the brakes did that at first to adjust to the new brakes. The squeak was loud and it didn't feel right. I went back three more times just to get the same story. Then our brakes felt like they were grinding. We took it in and left it, telling them something was really wrong. They looked into it and said the caliper had locked on and burned through our pads. They fixed the damage and charged us over $300.00 more. Cameron said that was our problem and if we wanted our car back, we had to pay the money. I feel that if he would have checked the first time or on any of the other times, we would have not had this problem go out of control and cost us so much money. I don't feel they upheld their brake warranty.

I took my van to the Big O in Cathedral City, CA to check the rotors, as the van shimmied when braking. They called and told my husband it needed rotors, struts and fluids, etc. My husband did say to do what was needed. $2,000 later, I looked over the bill and they changed the brake fluid and transmission fluid for a total of more than $200. Well, those two things had been done by the Honda dealership just two weeks before! I'm furious but was it my husband's fault? Should they know that those fluids were new?

I paid in advance to have transmission flush, radiator flush, fuel injection kit, plugs and plug caps, air filter, fuel filter, PCV valve, and more. They promised it would be done to fit the work schedule on two different days. I ended up missing three days’ work. They charged for repairs that weren't even done. They lied to put at risk as far as safety and damages to my car, and I still haven't had the car serviced for all I paid for.

I had just taken my Lexus 450h in for its 30,000-mi. maintenance, which included alignment. The next day, I purchased Michelin tires for approximately $1,200 from Big-O. When I drove the car, I noticed it was pulling to the left, so I brought the car back the next day and waited another hour and a half to get the car in. When the car was ready, I drove home and noticed that it still pulled to the left. So I brought it back for the third time and this time I "got an attitude" from the manager. After another hour's wait, they gave me the car and I test drove it - it appeared to still pull to the right, but I was late for a meeting and didn't want to have to wait another hour.

I had taken my car, a '93 Ford Tempo, to Big O to have repairs done. I figured it's a well-known, large company and I would get great service. This is for everyone else to decide whether I got great service or not. On 8/30/2012, I had taken my car because the brakes didn't feel right. I had new brake pads, rotors and calipers put on costing a total of $466.07. I took it back because it still didn't feel right on 9/06/2012 and had to have new brake hoses put on. That was free under warranty from above. On 9/13/2012 I had both outer tie rod end replaced for $194.35. Then on 10/16/2012, I was back up there. The driver's side axle and front spindle needed to be replaced. So after spending $1,191.52 on front end of the car, I thought finally! The car should stop on a dime and spit out 5 cents!

My daughter, a single mother, took her car to Big O for a set of tires. She was quoted one price and was charged a much higher price when she checked out. They scared her into replacing her brakes, which were perfectly fine. They charged her over $600 for her rear brakes, which I priced out the parts through NAPA auto parts for $113, and that's retail price. So I figured they got the parts for around $55 to $60. $600 - $55 = $545. $545 for an hour's worth of work. These people are scammers! They legally rip people off everyday and take advantage of young, single moms. They should be ashamed! They are crooks and should be arrested. I will tell all my neighbors, friends and co-workers that Big O employees are thieves. I'm also filing a complaint with the BBB. I know nobody really cares. This is the American way of doing business and it makes me sick! Big O makes me sick!

I hate my local Big O Tires. I had my front brake pads replaced and the rotors less than a year ago. It is covered under their warranty (60,000 miles/2years, which ever comes first). Well I have been hearing a squeaking, more of a creak noise, when braking and took it to them twice. The service is just terrible. I mean horrible. They are not interested in helping with your issue, just the cash that falls out your pocket. They were in a rush to tell me what was wrong with my car and I went in with a brake check (that they neglected to fix, denying there was anything wrong). Well I left and my check engine light comes on. Buyers beware. We can stop this cruel justice system of fraud and deception! Never again!

I went to Big O in Yuma, AZ to get new wheel and tires on my Suzuki Samari that I just bought. I showed them the style, and they said they were okay and they put them on and new tires. I left there and went to an auto repair shop for other business, and the man at the repair shop said the wheels were the wrong size and the hubs had been damaged. I went back to Big O and told them, and they said that since I had driven the auto with the wheels on it, I could no longer get a refund. How can I get my money back or get the correct wheels on the car?

The tire clerk over at Rancho and Torrey Pines spoke down to me while he was explaining to me cost to replace the tire. He was unwilling to come down on the price, which was $85+, and it would be 30 to 40 minutes to fix my tire. The clerk lost my business as soon as he told me, "Am I done talking," while he was talking. How rude. He said the business across the street would be within 50 cents of his price. What a liar.

Originally, the gear switch wouldn't work. They said it was the brake switch problem. They said that they fixed it but, within 24 hours, it didn't work again. Now they said that it was the fuse problem. So I have to pay more to fix the fuse, and on top of that, the horn is also worn out. Now a week later, the horn is going off constantly. This means they broke my horn as well. I'm never going there to fix again. I have never seen a deal with so much follow up problems. It is simply a headache to even deal with them.

I go to my local Big O where I purchased my tires to get them rotated. They told me it should take only thirty minutes, so I waited in the store. After an hour, they came and told me that three of my five studs on one of the wheels have been stripped and that they need to be replaced. The stud is a two dollar part, but they charge a ridiculous amount in labor. I asked them if they would be willing to reduce the cost of the labor because they stripped it. Naturally, they refused to help me out. They held my car hostage by making it unable to drive, then refuse to fix it until I pay them. I wish I would have taken my chances and driven the car somewhere else.

Racist personnel at S. Main St. in Longmont, Colorado - I went in for 4 tire purchase and alignment. Everything was fine with the first guy who helped me. I dropped off my truck, and when I came back to pick it up, a different guy charged me and told me that they couldn't do the alignment because a damaged part is in my truck - right inner tie rod. He wrote it down in my receipt because I couldn't understand. The guy said, "I don't write Mexican!" I told him "You don't need to write Mexican! I just need you to write it in nice letters!" So he said again, "Well I don't write Mexican!" I got pissed off! I will never return to this store again. It was my worst experience ever on buying tires! It totally sucked! It also sucks that I don't have a witness to take this case to court for racism! There were few people behind me, but I do not know them.

I stopped into my local Big O where I had been going for years. I even bought a set of tires a couple of years ago, and to keep the warranty, I was told I had to have the rotations done at a Big O location. Okay. So, I left my car with them last Saturday and went for a stroll in the nearby strip mall. I received a call on my cell about 45 minutes later telling me they only found one thing wrong and I needed to hurry back and they would show me the problem. So I headed back, and Ray told me to come into the shop where they have my car up on the rack. Another guy grabbed my left rear tire and started pushing and pulling it back and forth and telling me, "Look how much play there is." I'm told that it's a bad left rear hub assembly and I better get it replaced immediately. They warned me about how awful it would become if I didn't do something right away. There was a real sense of urgency from both of them.

I got the oil changed, but not the tire rotation & the tire pressures weren't even checked. I asked them if they had done it & they said yes. I may not go back. I've been a customer for several years! This was on 10/19/2012 at the Big O Tires, 2020 S. Rural Rd. Tempe location.

I am a do-it-yourself person on my car, and I am extremely choosy on where I take it. I figure that for things such as tires, alignments, and others that I couldn't do because I didn't have the tools, I like to take it to Big O. I have chosen to take my car to Big O because of the ability to use my RC Willey card there - huge mistake. Every Big O I have taken it too has tried fooling me into fixing things didn't need fixing. They are only fishing for a quick buck, instead of being honest and earning my repeat business. I thought it was just the one shop at first, but every single one I tried seemed to be less and less honest, and more and more inexperienced. I just had some major car repairs that they had quoted almost $900 for, and I had trained mechanics with upgraded parts for under $400 -extremely overpricing labor costs and tripling the cost of the parts. I will never take my car to another Big O. Shady crooks - I will tell everyone I know not to go there. Sorry Big O, you've lost yet another customer.

Big O Tires had an advertisement on TV: Buy 2 tires, get 2 for free. On Monday, November 12, 2012, I went with my wife to one of their stores at 6052 Cerritos Cypress, CA 90630 to get a quote, and they quoted us around $575.00 in total. I asked that I needed to buy 2 tires and get the other 2 for free, as the sign outside the store as well as the TV advertisement said, but they didn't have any answers for us. They said that they didn't have that offer for my wife's car, but their advertising said any car. By the way, my wife's car is a '99 Chrysler Cirrus, tires size 205/65/15. Thanks.

Okay, so this is like my 4th time in taking my car here and I don't know why I went back this last time. I guess for the benefit of the doubt, another chance kind of thing like God would do. So the last time, I told them to not roll down my windows because they are broken, to keep the car parked in neutral and to just drop the hood down and don't push on it. Over and over, I told them and wrote it down for them. But what happened? There was a dent on my hood because they pushed it down and this was the second time they did this. They rolled down my windows. They drove my car 20 miles wasting gas. They did not park it in neutral with the parking brake on.

Back in 2007, I needed tires so I purchased a set of the Big O Tires, Bigfoot 235 75 15s from a local Big O Tires store. They were close to a job that I was on, for a Ford E-150 van. I really don't spend a lot of time looking at my tires (I will now) and let the technician at my local auto shop worry about the air pressure. This is a light duty vehicle that I use as a materials truck (pick up and deliver materials to my jobs).

To make a long story short, the family (including mother-in-law) has spent well over a thousand or two (probably more) in services from the Show Low, AZ Big O store. The store is really good in replacing defective tires from road hazards. I spent over $900.00 on four truck tire last April and received a mail-in rebate for $75.00. I sent it off right away, never received the rebate and the rebate company and manager at the tire shop could not help, must have gotten lost. I was out of luck (without much sympathy from either). All I can say is don't expect much support with your rebates and please send them off certified!

I had been going to Big-O for around 4 years and had all my private and company vehicles’ tires purchased at this location, and had agreed to a 10% Corporate discount. We moved our business to a larger location around 5 miles from our previous location and never really established a relationship with any local tire company.

We have been loyal Big O customers for 10 years and have bought several full sets of tires at the Mae Anne Avenue store in Reno, NV. We have also had all car maintenance for four different cars done at this store over the same amount of time. Over 10 years, we've probably spent in excess of $7,500 at this store. We bought a tire at the Mae Anne Avenue (Reno, NV) Big O tires shop on 9/6/12 that supposedly was covered for the life of the tire. Their flat repair policy says that a tire will be repaired if a repair is possible or replaced if it cannot be repaired. Nothing was stated at the time of purchase indicating that this guarantee applies only to their store brand tires.

I called a Big O Tire store asking if they had a used 215/65/16 in stock. The person on the phone said, "no but we have plenty of 225/65/16." I let him know that's too wide for my car and this is where I began to learn what type of people work for Big O Tires. He said to me, "you mean too tall; 225/65/16 are taller than 215/65/16." I corrected him by saying, "I think you're confused because the first number indicates width." He became angry with me and said, "I've been in the business 40 years." I said, "All that tells me is you've been incorrect for 40 years." He then decided to hang up the phone.

Big O Liars - I stopped in for a flat tire repair. I had a coupon for a free balance and rotation so I thought I'd get that done while they had my vehicle. The salesperson said that my wheels were too big for a free balance and it would normally cost $80. But since I had a free coupon, they would only charge $40 for the balance. I opted for the flat repair ($16.99) and a free rotation. They plugged the tire and never did the tire rotation. I am very disappointed in their lack of professionalism. I will never go back to Big O Tires at Palmer Park and Powers.

Wow, I just got played. I had a flat tire replaced at Big O Tires and walked out the door. It’s $173 for a single tire. One phone call later, I get a better price from their competitor. So after speaking with their manager via phone, I was told it would be honored and matched. Two days later, I come in and the same guy I talked to on the phone tells me he will not match their compactor’s price (more than $70 difference). I am shocked and disappointed. Perhaps if I was 10 years older and one of those alpha males on beta-blockers, would I have been treated differently? I just don't go to Big O Tires. It doesn’t feel too good to get played.

I got a new set of tires and wheels put on today by Big O Tires in San Mateo, 2160 South El Camino Real, CA. After the job was done, they put the old tires and wheels on the back of my truck still mounted together. I told the owner that I did not want the old useless tires anymore, and he said it does not include dismounting the old tires and disposal. He was very rude. He told me I did not mention disposing the old tires. I told him when I go to Costco, I don't need to say I no longer want the old tires and Costco would not let me drive home with all the junk on the back. Everything was understood and all price would be included.

We purchased 4 BF Goodrich tires for our 2012 Dodge Ram Express. They had trouble getting them balanced and we ended up with layers of stick on weights. On the drive home the tires felt bumpy. When we pulled into the garage, some of the weights fell on onto the floor. We decided to go back to the Dodge Dealer (we only had 92 miles on the truck) for them to rebalance the tires/wheels. They used Road Force equipment and discovered that the tires had a wobble and couldn't be balanced. We had to buy 4 new tires so we could get home.

I was billed thousands of dollars for parts & work never done! My teenage son has been driving back and forth to college in a car that Big O Tires here in Tustin, CA supposedly fixed. We took the car to a Honda dealership today, showed them receipts for repairs and work Big O supposedly did and parts they claimed to order. None of it was done! So my son was driving on the freeway with his car suddenly stopping, then having to pull over asap and wait 15-20 minutes on the shoulder of the freeway and streets before starting the car. This is simply deceiving, unethical, and dangerous! To think that a business would put lives in danger for their own greed and the "almighty dollar" is beyond disgusting. Karma, what goes around comes around and this business obviously needs some serious exposure. I should contact a local news station, and have them go with us, receipts and pictures in hand to show consumers what liars Big O is really all about.

Simple tire rotation and alignment - I have been going to Big O Tires for four years consistently; never have I gone anywhere else. This time however, I went, dropped off my car and came back to a broken stud in the hub, two lug nuts, and 1/2 bolt that wasn't even the same tread size as the original lug nuts. Driving my car home, I noticed a violent shake and rattle in the steering wheel. I got home to find that I could loosen the 1/2 inch bolt with my bare hands and that it was on the front right passenger side of the vehicle (front wheel drive). Being that my safety was on the line, I stopped driving my car and had to tag a lug nut off the back and put it on the front. I called Big O the next day to tell them my situation and the management took no notice and told me it was a wearable item. I had a second opinion from three different companies. They all told me they would not have let me leave their store in that type of condition (safety hazard). So I went back to Big O Tires and asked to talk to the owner. He insulted my intelligence and lost a valuable customer to save him and the store a total of $200 and the disregard to my safety.

I took my vehicle to Big O when I got a nail in my tire. Carlos told me that where the nail was, they couldn't repair the tire and we would have to replace it. He told me that they didn't have the same tire I had on my car and that he could see if they had something similar. He found a more expensive tire, and I told him to find me something less expensive. He did and told me that he would get the tire in the next day and have it put on my rim and he would call me to let me know it was ready.

The employees at Big O Tires do not have dignity and do not show respect to their clients. My husband was there and heard the same quote as I did. But when I picked up the car, the quote was more than double. I had to keep the car all day for a two to three hour job because the parts that were checked the other day, which were said to be right, were actually wrong. I have composed a 4-page letter in detail which will be going to the BBB and to whomever grants a franchise. In case anyone cares, this was at the Loveland store! I will not choose "Big O Tires" ever again!

In Oct. 2011, Big O off of 7200 N Pecos in Denver, CO replaced rack and pinion/front struts. The second I drove off the lot of Big O, the front end had a horrible rattling noise when driving over a bump, uneven road or manhole covers. I called and spoke to ** at the shop right away, and complained about the noise. My car was in the shop every 10-14 days, for over two months, getting a new set of struts. A total of three sets of struts were installed without resolution, and the rack and pinion was leaking and needing a second part. I took the car to four other shops, including the Nissan Dealership, for a diagnosis of the noises that were occurring after the repairs were completed.

I have had three blowouts within 6,000 miles and they refuse to admit they are bad tires or not suited for my vehicle. Big O corporate said that they will continue to replace bad tires on the extended warranty, but not take them all back and exchange or refund. I guess I have to get into a serious accident and have a lawsuit before anything is done. Not taking anymore chances, I had them replaced at another tire store with different tires. I plan to take them to small claims court! What a hassle! Do not buy from “Big Zero” and their "will not please" customer support!

2008 Impala - Locations was asked by corporate to call me. They did. The man I was supposed to speak with stayed on long lunches. Then, when I went to location with other estimate work showing their mistake, they put me off the premises, and threaten local police. There were many onlookers. I am going back one more time. But this time, I won’t be alone. Local news Troubleshooter will assist me and my lawyers.

Big O at 150 A Campbell Road, Lake Elsinore does not honor their own valid coupons. Do not go to this location, they will not honor their coupons! I bought a $60.00 Big O coupon book two years ago that had things like, 'free oil changes' and discounted service offers in it. They had no expiration dates on them, and were valid for lifetime until used. I have used it in the past exclusively at this location (their computer records confirmed this) with no problems. And I even had a sticker put on my book listing their address. On 4/29/12, I went in for an oil change and produced my coupon book to the guy behind the counter.

I called a local (Colorado Springs) Big O Tires store and described the problem I was having with a Jeep. It was a violent shaking coming from the front of the Jeep after traveling over a bump in the road or highway. The Big O Tire service attendant told me the problem is called "death wobble" and they could fix it. This was in Sept 2011. I took the Jeep to their repair shop and after their inspection, they told me the problem is the "drag link" of the Jeep's suspension. They estimated the cost to repair was $350 to replace the drag link and stabilizer. Several months later, the same "death wobble" returned while on I-70 in the Colorado mountains. Scary! I called Big O Tires to report the problem the following day and told them the problem was not fixed. The service attendant asked me to bring the Jeep back in and they would look at it again. Their diagnosis was the tires were out of balance causing the "death wobble", so they balanced the tires at no cost.

I took my flat tire in to Big O Tire where I purchased the tire to get my flat tire repaired. I took it off the vehicle hoping it would take less time to fix as I needed it fixed ASAP because I needed my vehicle to go to work the same day I took the tire in. I explained that to them, and they said it would be 3 hours. This is my legitimate complaint. I understand that they were busy, but 3 hours to fix a tire that is off the vehicle is unacceptable. I had already had the same tire repaired at Big O Tire the week before and I should not have had to go back for a second repair only a week later, but since I did, I would expect them to get my tire fixed in a timely matter and not 3 hours later when it's too late and I had to make other arrangements to get to work.

My 7 month old truck was scratched due to the negligence of agents or employees at Big O Tires Store #005236 (on Parkmoor Avenue in San Jose, CA) on January 21, 2012. Someone had placed a sign in the street (in violation of the city sign ordinance) where it was hidden from the view of drivers exiting a common parking lot shared by other businesses. (It was hidden by a fat post.) When I turned right out of the parking lot, I heard something scratch the side of my truck. I had no idea what I had hit, since I hadn't seen the sign beforehand. But once I pulled over, I found the sign lying in the street.

I went to Big O Tires and they said it would be $135.83 dollars to fix my wheel barren. When they took it apart, they found that the axle was bad. They took me in the back to show me and said it would be around $300 more to fix this. So they didn't fix anything but they still charged me $135.83.

I went to the Big O Tires located at Lake Mead and Civic Center in North Las Vegas. I asked to replace front brake pads and to resurface my front discs on my 2004 Dodge Ram 2500. My estimate was $191.00. When they opened my brakes, they discovered they could not resurface my discs because they were too thin. At this point, there was no use replacing the pads because the discs had grooves on them.

It was determined that my first tier extended benefits would be for 10 weeks. When I report to the system, it says that I only have 6 weeks left, which should be 8 weeks.

I had originally purchased 4 new tires from Big O on both my vehicles. My car had a nail in the side wall, and they replaced it. It was great! Then, during a snowstorm, my car had a flat tire, not even 1/2 block from their store. I drove (slid) down the street, to turn into their center to get it looked at, and they told me I needed another new tire, as this one had "melted", and they were not honoring the warranty, as I drove on it in front of their store! Well if my tire "melted", wouldn't that be a defective tire?

My seven-month old truck was scratched due to the negligence of agents or employees at Big O Tires store #005236 (on Parkmoor Avenue in San Jose, CA) on January 21, 2012. Someone had placed a sign in the street where it was hidden from the view of drivers exiting a common parking lot shared by other businesses. (It was hidden by a fat post. ) When I turned right out of the parking lot, I heard something scratch the side of my truck. I had no idea what I had hit since I hadn't seen the sign beforehand. But once I pulled over, I found the sign lying in the street.

The Big O Tires store on Colfax and Grape on 12/26/11 told me I destroyed my car but they could recover it by doing gaskets and cylinder head work and the charge would be $2,670.20, nearly 3,000.00. Since Ken, the owner that I trusted for years was not readily available, I declined the work but asked for the paperwork showing work and charges, generated from their computer it was given to me by Tu **.

On December 29, 2011, I experienced a blown tire on S/B Hwy 101 in Ventura, CA. Upon inspection, there was a 1/2 cut in the sidewall of the tire (unrepairable). The mileage at this time was 134,340 - the tire only had 7,250 miles on it! On January 12, 2012 I went into the Big-O Tire Store #5208, San Jose, CA to make a road hazard claim.

I stopped at Big O in Frisco, Co. I had a bad front tire on my camper. They said they could only, by law, replace both front tires. I said okay. They then said they could only replace the front tires if they matched the backs, and none in town had tires matching the backs! So I had to buy 4 tires to get outta there for $800. My wife went to pay and they added an optional $79 for roadside service without informing her or giving an option.

Last December, I purchased new tires for my wife's 2005 Hyundai XG 350 at the Big O tire store on 5701 Folsom Blvd, Sacramento California. Big O has been getting my business over the last 10 Years. Anyway, my wife's car was due for new tires with original tires having about 43k on them. The car has custom rims on them whereby you need an allen wrench to remove the lug nut cover. Once the car was ready for pickup, I paid for the tires and drove the car all of 1.5 miles home. Upon getting home, I noticed one of the custom wheel lug nut cover was missing so I returned to the store to request it.

I work for Costco. Sometimes we have to outsource tires if they are discontinued in order to honor warranties. In that way, we can save money on not having to warranty out 2 tires. This place is an absolute flagrant rip-off. The Bridgestone Turanza el400 215/60r16, although discontinued, was $157.99 at Costco. The Big-O, however, charged us $238.99 for the same tire. Another tire, which I can’t remember the size, Bridgestone Turanza Serenity was $107.99 at Costco while Big-O charged us $174.99. I’m not trying to promote my work because I don’t make commissions so I personally don’t care if you go somewhere else but just don’t go here. I hate seeing injustices practiced like this. On another time, a lady came in after getting quoted around $550 for 2 SUV tires which are a Big-O Brand. Our Michelins, which are higher quality than Big-O, were $410. The bottom line is, this place rips people the hell off. I would like to know how they stay in business.

I took my corolla to the big o tires in Huntington Beach at the end of October because my car was making brake noise. The Mgr. Josh **, said I needed back bracks. So he said it wouldn't cost that much. Then he said I needed a whole bunch of other things I just had done with them in June which cost me $500. He didn't bother to look up what I previously had done there. He charged me another almost $500 again!

On Friday October 21, I went to the location at Colfax and Hudson in Denver, Colorado. I had a wheel alignment done on October 19, and either the alignment was done incorrectly or there were other problems that need to be corrected. Well, as I was waiting, I was resetting my ringtone when an employee that goes by the name of Vince, according to his shirt, told me that I needed to turn my phone off. I asked him why, and he stated that I was bothering other customers. I told him, "Well, there are no other customers here," and continued doing what I was doing.

I took my Land Cruiser in for an oil change and for tires to be rotated. I left the vehicle at 1:00 pm for my return pick up guarantee at 3:30 pm. It had not been moved, no work was done or even started. This was the second time for this same complaint. I have previously bought all my tires for 3 vehicles there and I will never go back!

I rebuilt the entire front end of my 1960 Chevy Impala this summer. Every single part was put in new, along with two-inch drop spindles in front and disk brakes. I did the work myself. I have built hot rods for 30 years, and this car was hot-rodded in the early '60s and customized in the '90s. When I got it aligned, they said they could not get the steering wheel centered when going down the road, because the steering column bearings were shot. I knew they were bad, so accepted this reasoning without thinking it out. The guy at the counter said that when I got the bearings in, I could always run it back down and they could center the wheel for me. It would be no big deal. I said ok and took off.