Tech to Us Reviews

Tech to Us is a wonderful bunch of helpers and I've been extremely satisfied with them. I talked to Henshaw, Jay and Brent and they've been really helpful and have wonderful patience. I'm not computer smart but I've never gotten the feeling that they were talking to a dummy, and that makes all the difference in the world. They’ve also given me some very good advice about scams. They said to be very careful when somebody comes on the telephone and hear an accent and want to do some business with me.

My computer had crashed and I needed somebody to fix it. Tech to Us called me and walked me through everything and stuck with it until it was fixed. They did a really good job and I'd be glad to recommend them to people.

I switched from Windstream to Spectrum services, and the tech who brought the equipment didn't know how to set it up - and I was left without an email account. Until I finally quit calling Spectrum for help (cause they couldn't for some reason), and called Tech To Us and got all fixed up - fast! They are great!

My husband and I have been using Tech to Us for 2 years now. They provide awesome customer service! Our computer is always faster and more efficient after they have worked on it. They are also very knowledgeable and answer questions quickly.

Transfer data to a new computer as I had to replace my everyday Laptop and the help was great. I would recommend the service to anyone who depends on their computers on a daily basis. Should anyone wish to speak with me for a personal recommendation, I would be happy to offer my thoughts.

For over 12 months + I have enlisted the services of Tech To Us at all hours of the day/night, I have found the staff to be knowledgeable, courteous, patient. You have always resolved my questions and put me at ease - at 78 years young really appreciate the approach you have in resolutions and suggestions. I will continue to use the service, 5 stars + 1.

My experience with Tech to Us has been very, very great on many experiences with them. They have been always solving my computer experiences in a quick way and respond quickly. When I call them, they are always prompt in response. I can highly recommend them for all computer problems.

Every time I've had to call to get a problem fixed I've been exceptionally satisfied with every technician that has help. Thank you. They have been very helpful, and on a whole I would recommend this company and everybody that works for they are so helpful.

Tech to Us has been very helpful with any of my computer needs. Tech to Us has also been able to walk me through issues on a very timely manner. Tech to Us has been used by my husband and I for over 10 year. I have not had issue Tech to Us has not been able to have a solution for.

Top rated service! Tech to Us is the best computer service we have ever used. Team of very professional techs who all speak best English and respond quickly and efficiently to our calls. We now have their spyware and cloud backup services. An all in one terrific operation in Hartford, CT, of all places. Kudos to Tech to Us.

They're lifesaver for all things computing. The service has been good. Sometimes I think I don't need it and something else comes up that I can't answer on my own. I appreciate the service very much. The technicians are knowledgeable about everything and not only courteous but also persistent in solving problems.

The support technician from Tech to Us was real good. He was fast, efficient, answered all the questions and did everything I asked him to. Then he took over and re-did a bunch of stuff on the computer and called back and said, "I think I got it. Do you want anything else done?" And there were a couple more things and I couldn't have asked for anything better. I had iYogi and overall I thought it was real good. However, it was sometimes really hard to understand and it's much easier with English speaking not as a second language. I don't want to sound bigoted but it was definitely a plus.

I called Tech to Us originally because of an update on Windows 10. They were straightforward and seemed to be honest about the charges. They were also always available, so we took a chance with them. The support technicians were all very helpful and patient.

Tech to Us is a great resource. They are available 99% of the time and have resolved many of my issues over the years. I would highly recommend them for both virus protection and all areas of computer assistance. The tech support staff is very friendly and never hesitates to take sufficient time to resolve all questions.

Had a challenging problem with what appeared to be a Trojan problem... scanned popup. Tried to fix it myself and nothing worked. So, called Tech to Us which I've been using for over a year. They immediately came online, and began to work the issue... completing it extremely well. Highly recommend them...was with another service that was not as efficient and effect at TTU. Greatly appreciative of what they did for me today.

I was looking for a solution to Windows 7 updates which from what I understand is not performing very well. It's not doing it automatically like it did in the past. The Tech to Us reps were very cordial and their service is very professional. I'm quite satisfied with it, and they should consider 24/7 support since I would definitely be interested in that.

I would recommend Tech To Us very much. They are quick to get the problem solved and they are good to let you do your thing and call when they need you. I would highly recommend them. They can take care of all your electrical items. Any tech work in the house can be supported.

I had already been with a company called iYogi who seemed to be having all kinds of problems and I couldn’t reach them to fix my computer. Plus my computer crashed completely so I looked into tech support. The Tech to Us sales team was really helpful. They worked with me over two weekends because I work during the week. It was really difficult for me to be home and we ended up pulling everything off. They gave me instructions on how to go buy disks and flash drives and they were able to save all of my data, so I’m very grateful to them. The technicians were also very patient and they didn’t treat me like an idiot. They picked up pretty quickly that I knew enough that they could give me simple instructions. Overall I will stick with Tech to Us. I signed up for one month to get their help and then I upped it to a year. It’s a little expensive and I hope I get my money’s worth but so far, so good.

Service has always been very great! Feel well supported and issued taken care of. Five Star! Tech support is the best I have ever used! Would highly recommend this service to others. Appreciate all that has been taken care of through this process.

Exceptional, professional, polite service by Tech to Us. 5 out of 5 rating. Thanks!! Addressing recurrent frozen screens due to parties claiming to be certified Microsoft technicians via popups, and cleaning up previously neglected (unresolved issues for better future performance). Superior work.

Tech to Us has saved me many times when I have had computer problems that I could not resolve. They help for little problems as well as the difficult ones. They have at times spent hours trying to fix something on my computer. I am able to get off the phone or computer while they continue to work on the problem. I am so glad I discovered them and will continue to use this company indefinitely.

My experience with Tech to Us was amazing. Their reps are friendly, quick and persistent. They don't give up and are outstanding. They are able to fix my issues ninety-nine percent of the time. Those guys really rock. Everybody should sign up immediately especially if they're a 76-year-old technology-illiterate person.

Found the service professional and courteous. Would give a ten out of ten or Excellent. I'm extremely satisfied. Patient and knowledgeable. Was a pleasure working with the tech. I was so happy that I didn't have to call India and listen to broken English.

Tech are highly professional in their services. My printer was offline and Tech was able to make it function properly. I thank him for getting it done so quickly and allowed me to proceed with my work. Again thank you for your time.

The overall experiences with Tech to Us has been outstanding. The professional high level of service and expert analysis of problems has been great. The solving of a major complex networking issue was handled with a great deal of expertise. Plus technician gave good advice for future projects and solutions. We are extremely satisfied with all the support Tech to Us provides, "BRAVO ZULU".

I needed tech support, and what I needed was something my current company couldn't help me with. So, I kept researching and I found Tech to Us and I love them. Their sales team was wonderful. I have their card and I will be happy to pass it along to other people.

Tech to Us is great. Their support technicians know what they're doing. They are able to resolve any issues, but sometimes, it takes a while, and I know that they're working on more than one person at a time so sometimes it takes a while. Yesterday, I was with them and it took hours.

It has always been a very good experience for me to be able to call one of their technicians (which is often). I am a 82 year old trying to use the computer and don't know the names of anything and I have never been made to feel dumb. I also can understand them which means a lot to me and they have always fixed my problem. I would highly recommend Tech to Us.

I was looking for someone with Dell, and when I Googled, Tech to Us came up to be associated with Dell. The Tech to Us team was great. They walked me through everything and they helped fix the problem that I had. I would recommend it.

The Tech to Us personnel have always been professional and have always provided a solution to whatever difficulty I have presented them. They have never "given up"!!! I am not a "highly technical" person, but these gentlemen have been patient with me. They have provided expertise for a variety of products. I would give a star rating to this company.

The service at Tech to Us is fantastic. I feel so much better now that I found you. Everyone there is wonderful and I am going to be a customer for life!! I love the techs at Tech to Us because they don't make me feel stupid. I can't say enough good things about Tech to Us except that I think everyone should be a member. I love you all!!

I got a picture in white lettering and red screen saying, "You got a virus. Call this 800 number." I know it's a scam. But it says they were Microsoft so I called the information and asked for a phone number of Microsoft. They gave me Tech to Us and I knew they weren't a scam because they didn't tell me they need this or that. The Tech to Us team solved my problem and were within reason. They were good, very professional, explained everything that was gonna happen, what they were doing, and told me it was gonna take so long to fix. Then they called me back when it's ready and told me to leave it on and they'll take control of my computer and then they cleared it all up. I'm glad I got the yearly plan because it happened again 2 weeks after the first time and it was now on white screen with black lettering. Boom! They fixed it right away.

Today while using my computer a virus popped up and when I contacted your techs they were able to take care of the problem and make other suggestions for my computer. Tech to Us is always efficient and professional, thank you so much for your time and assistance.

I've used 4 yrs or so... far better than speaking to folks that barely speak English... attentive and seems address issues quickly, don't take long to answer, and can handle issues while you're doing other things. Seem to be well versed with all aspects of Windows and Office suites. I'm always having Office issues.

The sales guy that I talked to was certainly courteous and provided some great information about the product. I got their yearly plan and I certainly enjoyed the experience I had with Tech to Us. They have great customer service and I would recommend them.

I called the Dish company to fix a problem and was directed eventually to Tech to Us. The Tech to Us sales team was excellent in every way and very, very patient. The tech would not give up on the problem and kept working on it until we got it fixed. He spoke well and in a language I could understand, was very polite, and very helpful. It was as if he was there with me and we were working on the computer. We were able to solve the problem and I haven't had any reoccurrence since then. Tech to Us also gave me a follow-up call and I appreciated that. I got the yearly plan and I feel confident in calling them again if I need to.

I had trouble with my previous company so I decided to switch to Tech to Us. Their rep was very professional and she gave me answers that I needed. And then when they put the techs on, they handled it very professionally. I'm not an easy man to deal with. If I don't like things I change but so far, I'm still with them so I must be happy. If I knew somebody needed their services I would definitely recommend them. They've been very pleasant and any issues that I've had had been corrected in a timely fashion.

Anytime I run into a problem, I have no trouble getting a hold of TTU to help out. They are very helpful and fix the problem. All they give excellent service. Anyone who answers are very knowledgeable and are always willing to help. I start the process of logging on then call them.

I was having problems with my HP laptop where there was something wrong with the password and I couldn't sign in. Then I was locked out of everything, so I dialed 1-800-HP and I got Tech To Us. The customer service rep explained the products and services in detail and then said that they could take care of that problem by coming into my computer on a proxy. My technician said that I don't have to watch the screen anymore and we worked on it for over four hours. The cost per hour initially was low and then their monthly fee is very reasonable. I went with the monthly plan because I don't have enough computer problems to justify to going with the annual plan. I also have another computer in my office and it's covered too which was really helpful. They also did follow ups after they did the technical support on my laptop and printer to see if everything was okay.

My computer crashed totally and it needed some help. The computer was locked out and it wouldn’t go forward. It logs out for some reason. I had a monthly plan with Tech to Us and I had positive interactions with their sales team. The person I spoke with recognized the problem and put me in touch with a repair person who walked me through over the phone on what had to be done. The technician was very helpful, knowledgeable and got rid of the problem pretty fast. I was happy with the service and I would recommend Tech to Us.

All that malware and garbage out there led me to contact Tech to Us. Their sales team have been very good and there's no high pressure. In a lot of places, what they do is they get you then they want to upsell you. There's none of that with Tech to Us. And they call me back if they're delayed and they call me periodically. As a matter of fact, I talked to them last week and they said it's time for my free check-up on my computer where they run tests and whatnot. The one thing is, they put me on hold on the phone because they're very busy. So if I need to call them, I try to call them early in the morning. I'm in Chicago and they're on the east coast so they're an hour ahead.

I love Tech to Us. I cannot live without them. Everything I’ve ever had with their sales team has been fine. They're more knowledgeable about the product than anybody else I've ever worked with. They're always very polite. Their technicians were wonderful and unbelievably patient with me because as I'm getting cataracts. It's hard sometimes if you hit the keys on the computer. They're probably the best thing that's ever been invented and they're one of the best investments I've ever made.

I had Dell’s premium phone support and the staff over there always said they’re not trained in Open Office. I’m on Open Office 15 hours a day, so anything that’s wrong with my computer is going to show up there. Even though I had them for another two years, they did a lot of extra stupid stuff, which caused me to look for another service. I then went to Tech to Us. Their techs are wonderful. I’ve only had one guy who was obviously having a bad day in all the time that I’ve called them. They usually fix something very thoroughly the first time, and if it’s something persistent, they keep showing up.

I was lucky to find Tech to Us. They are very knowledgeable, they listen and very professional. I especially like the fact that they cover your cell phone, laptop and desktop devices. There has been no issue I have presented, that they have not been able to take care of. I highly recommend them.

Everything's been really good so far with Tech to Us. I had some problems in the beginning where I couldn't even get out on the internet but I spoke to another person and they cleared all of that up and now I don't have any problems. I don't know how to back up my own system so I figured I better pay someone to do it. They've all been positive the few times that I called. I don't have a lot of questions because I don't use the computer that much but I know they're there if I need them.

I want to highly recommend Tech to Us for all your computer safety concerns. They are not only competent but trustworthy and reliable. They are always available whenever I need them and efficiently handle all me concerns. I feel secure for the first time in all my computer security needs. Most important, I can understand their instructions and they never try to sell me services I do not need. The technicians are always pleasant to deal with as well as extremely competent.

Tech to Us is a good outfit and I availed of their yearly plan. When my computer was not working, Tech to Us helped me and got it going again. It's been an excellent experience and I would recommend them.

My computer had a really bad virus on it and I couldn't even surf the web. I looked online, read all of the reviews for Tech to Us and decided to go with them. I went with the yearly subscription. Initially, I spoke with a fine young lady for two or three times because I was confused. She made sure she stayed in contact with me, assuring me that they had great customer service. I also spoke to the techs once on the phone. They explained to me what they were going to do and I just sat back. After that, they took over the computer and I watched them do their job. I loved my experience.

The company that I used before went out of business. I googled for tech support and Tech to Us came up. I read some of the reviews and decided to go with them on a yearly plan. Their sales team was very straightforward. They explained what they would do and they would be on call if I needed them. About every month or so, I'll go in and let them clean up my computer and all is well. I use the computer a lot but I'm computer illiterate. So they made me feel very comfortable with the questions I've asked and they would answer anything whether good or bad. Everything has been very efficient and they do what they said they'll do.

The overall service is excellent. All questions and concerns have been satisfactorily dealt with. Technical expertise is excellent. All of the technicians that I have dealt with were friendly and patient. My computer now runs much better, it's faster, and cleaner!!

My son and son-in-law are both in IT, but they never have time to help me and it's a bother for them. One is in Tennessee so we'd have to do it long distance while the other one is in town but he's got a kid, a job, and a wife. So, Tech to Us is a good third-party for me and I've always used them. They're very understanding. I've very good interaction with their sales team and the technicians have been very helpful. I have a yearly plan and it's been a good experience. I don't know if one can enjoy something like this, but it's been good for me.

A few years ago my wife and I realized that we would need help in using our computer for reports, preparing letters of recommendations, agendas, and other things. We later learned from being hacked, that Tech-To-Us helped us restore files and start to find lost information. Tech-To-Us helped us find lost files, pictures and other data. We value the professional support given us in a critical situation in our lives.

The Tech to Us sales team was very supportive. When a virus came up on our computer, three different technicians went through it for three or four hours and completely cleaned it all up. I haven't had any trouble since. All three techs were very friendly, helpful and courteous. After the initial virus, I had a pop-up that I couldn't get rid of and they fixed that for me too.

Fast, accurate, appreciate the follow-up and suggestions for future security. I anticipate that my computer will now run much more smoothly with continued tune-ups. All techs involved knowledgeable and never give a hard sell. Polite, clear descriptions of work done, and actions for the future.

I was having problems solving some issues with Windows and also with some attempts I was making to create a venue for me to compare manuscripts. The reps at Tech to Us answered all my questions well and quickly. Sometimes you have to wait a while on line but that's okay because every time I get them on, they solve my problems. In almost every case I've had the same person two or three times. They're all very confident and they're very helpful. One of the nicest things I like about them, they don't talk down to a technical idiot like me. It's a good program. I hope they don't go out of business. I would continue using them even beyond the year that I've signed up for.

I needed someone to check out my computer because it was so slow. I was having so much trouble with it and I didn't know if I needed a new computer. I was calling around for tech support and got Tech to Us. The rep explained everything to me on how the service worked, and the options they had for per month and per year plans. What they offered sounded pretty good. I liked the fact that I can call them to help me in checking and fixing my computer any time I have a problem with it. They even said that I could also call them for help with my phone and I like that too because I do have a lot of problems with my phone. So I signed up for the yearly plan with them. I've had to call the support technicians twice and both times they were very good, very nice, supportive. They knew what they were doing. They fixed the problem, my computer works great, and I'm very satisfied.

A few years ago I called Tech to Us to help me out of a jam. Being a non-techie I'm easily confused with this machine and every time I get in a jam all I have to do is click on their icon and up pops great support. I have not been disappointed and am glad I'm using this service.

I had an issue with my computer and I was dealing with another tech company prior to going with Tech to Us. I was happy that Tech to Us were based in the United States. I talked to Chris and he was very knowledgeable, helpful, and informative. I had dealt with their techs three times. They sent me a disk and then I called them back. They went through the computer and fixed it. Two weeks later, I had an issue again but they fixed that as well.

I'm an old-timer and don't know computers that well. So, I needed a technical support. I've signed up with an overseas service before but they didn't speak English that well so it didn't work out with them. I went with Tech to Us and I felt a lot better with them because I was talking to somebody from the US or somebody who could speak English. I'm well satisfied.

I was scammed by some foreigners saying there was trouble with my computer. They showed me a couple of things and they asked me for them to take control of it. When they wanted money for something, I realized it was a scam. They would not release my computer. They kept it and I never recovered. I called Microsoft and they referred me to Tech to Us. They restored my computer and did a wonderful job. I’m legally blind and I have trouble seeing a lot of things, and they corrected that. They installed my programs that I had a backup disc for.

I had tech support with an overseas company and they’re good, but it got very hard to understand them. The wait time and by the time they got back to me could be 24 to 48 hours. But when I have a computer and it’s down, I can’t wait that long. Also, they’re sales-motivated. So, I went online and looked at some tech companies in the United States and read the reviews. I talked to a gentleman from Tech to Us named Chris. He was a very nice rep. He was very good, knowledgeable, and upbeat. He did a good job with their company. We can do it and we can handle it.

Prior to using Tech to Us, I’d been using a company down in Austin, Texas and I had a terrible experience with them, including the loss of my ability to use my computer for days at a time and some problems with charging. So I went online and did some research and Tech to Us came up on top of the list. From the moment I called them, I was very comfortable because I had some prior experience and they were able to address any of my issues on both my desktop and laptop. And since they’d done a diagnostics and run everything, I have not had any further problems.

We had been getting support from a company called E-Racer, and we found out that they had gone out of business. I had a problem with this because our contract with them ran through October. I had also paid in advance for a continuing service for an additional two years. They didn't let me or any of their customers know that they had gone out of business and they didn't return the money. I had to get my credit card to dispute the charge. Once we found that we didn't have that service, my son went on the computer and he pulled up a number of different companies. Tech to Us had a pretty good rating with Consumer Reports, and we often use Consumer Reports for their background information.

I did a lot of research on the internet for different technical support companies. There was another company in California that was open 24/7. But every time I got them on the phone, they weren't on the ball, talk very slow, and were laid-back. But when I called the Tech to Us sales department, the first person I got on the phone was very uppity, outgoing, and mentally alert. He knew his line of work in computers. They took all my old software off the computer from the previous tech support company. They wiped my slate clean. I've only been with Tech to Us for two and half months since September so I don't have much experience with them. But I like what I see. I've been doing things by remote chat, rather than the phone.

I had a lot of problems with people pulling scams on me, so I decided that it was time to get tech support. The people at Tech to Us were perfect and wonderful. Their technicians were very helpful and knowledgeable. They told me if I ever need anything to give a shout-out. I would definitely recommend them.

I was having a problem with the computer, so I called Dell and they referred me to Tech to Us. They were very good and did a nice job. We first were on the same reading and then they took over a few hours. I got back and they corrected everything.

Tech To Us has been fine. Everything that they've done was very helpful. I'm going to be calling real soon. My laptop is sort of old and I've been needing desperately to have some help with getting it up to speed.

I got suckered into a scam on my laptop. Some outfit was going to put some network security internet. Bottomline is they were crooks. I went on Better Business Bureau and Tech to Us came up with a pretty good rating. I contacted them and they were very responsive to my needs. I got my money back so now I'm a happy camper. I've also had a couple of follow-up contacts with them when my computer was doing a Windows update or the manufacturer was doing laptop updates, which disabled some of the software. I called them and they fixed the problem immediately.

When setting up for the services, Tech to Us was good. They put everything on my computer and on my laptop, and my scans were run. Plus, I got the anti-virus which I didn’t have any before. I haven’t had any trouble with my computer so far so I haven’t had to call them. I do know that when I turn my computer on, it says whatever threat I had and the definition is automatically updated. I like Tech to Us because, number one, I can understand them and I don’t have to sit in front of my computer when they work on it. I had trouble before when I was with another company. I had iYogi for about five years and I always had to sit in front of my computer and just watch while they worked. Sometimes it would take them two hours and I don’t have time to be sitting. So far, I’ve enjoyed Tech to Us' service and I would recommend them.

I was extremely happy with the service of Tech to Us. They’re very professional. They answered all my questions and got me straightened out. It took a little while because I had a bunch of junk on my computer. I’m a very satisfied customer.

I was with iYogi before but they ripped me off. And since I needed a new support, I did my research and chose Tech to Us. One of the problems I had with iYogi was that they were always pushing products on you, but Tech to Us is not doing that. They could suggest that I use a different protection software, unlike iYogi wherein they'd say that if I don't get this, my computer's not gonna work right. I'd recommend Tech to Us.

My computer got hijacked and it was frozen. I got with Tech to Us and the guy I worked with was awesome. My computer is still really slow and I'll have them go over it but they bend over backwards. They are very professional and very nice.

When I wanted a tech company to handle my computer problems, I went on the Internet and picked out Tech to Us. Had a good interaction with their sales team and tech support. So far, everything has been fine with my experience with them.

I had gotten scammed on my computer. I don’t really know much about computers. The scammers had called and said they were from Windows and that I had viruses in my computer. I’m older and it’s the first time I’ve had a computer. They were real slick. And I’d say, “How can I tell you’re from Windows?” and they had answers for me. And then they had me turn over my computer to them and then they wanted me to make them a check. I had ended up giving them my checking account number and routing number. And then I was supposed to sign with the clicker on the computer of a check of $250. And this is after a period of two hours of talking to them.

I had a gypsy rip-off outfit that wasn't too good before Tech To Us. I had them for three years, and it was called Advanced Tech Support. I don't wanna condemn them. I believe they're legitimate but the only real thing they did for me was cleanings, which were fine, and they did some tune-ups, which I never had a problem with.

I live in New York but I have a second home in New Jersey. When I was in New Jersey, I was having trouble with my MacBook, and my daughter-in-law never has trouble with an Apple computer. Then I got a message on my screen, call this number, and my computer's infected. I called the number and they said, "Well, you have anti-virus but you have a worm in your network and we have to fix it." I ended up sending them a check for $999 on the internet--$300 to repair my MacBook, which was probably six months or less than a year old, and then he said the service charge and the insurance is $600 more. Then I thought "there's something really screwy here."

I had a major problem with my computer. I got attacked by a virus and I tried several companies that didn't know what I was talking about. I called Microsoft and everybody and all I got was Xbox. I checked out Tech to Us, and I'm very happy with them. They're courteous and patient and don't treat me like an idiot if I call for a problem. They explain what they're doing and then they fix it. I'm very satisfied with Tech to Us, the people that work for them, and everything else.

I'm pleased that Tech to Us has done the job for me.

I recently purchased an annual subscription of tech support services from Tech to Us. I've been thrilled with the services that they have provided me. I used to be with another online tech support but I was very frustrated because I do not understand those folks since they didn't speak English well. I had them for a few years but I just didn't feel comfortable. There was a communication gap.

I bought a Brother printer and it wasn't working for some reason. I tried to solve it myself and then I called Brother and spent two hours on the phone with them. They told me that McAfee is preventing them from getting through the firewall. So when I called McAfee, they said that they will help me get through their firewall. Then the guy noticed that I never called them before and offered their service for $349. I said no, but he offered it for $299 for support on my computer, printer, laptops, and tablets. So I hooked up for an annual plan with Tech to Us and in a matter of minutes, he fixed my computer.

In any company, there's always a situation where you have an issue and you say that your knowledge is limited and that you need some tech support. It's a given. We all need support, assistance, and necessary expertise to help us out. Tech to Us is new to me and I currently have their annual plan. So far, my computer's working so I'm satisfied. Everything is taken care of and right now, I don't have any issues.

I had a virus on my computer. The Tech to Us tech listened to me ramble on for an hour. Henshaw, the technician, and Amber, the operator, were excellent.

I was with a company that was based in the United States, but when I spoke with them, it sounded more like they were from India. It was a company I started with over maybe three years ago. I renewed with them at the second year for another two-year contract. But then during that time, their business was sold to another company and there was a gap and loss in service, and I was never reimbursed or advised of the change. And I wasn’t really too happy with their tech support from that point on. My contract was up in July and I did not renew then I had Tech to Us. They have been very good and I was very satisfied with their technicians. I worked with them on several computers over a various period of time, and it worked out well. The sales team was fine and I didn’t find any negative issues. My problems were resolved.

I tried Geek Squad and they were horrible. I got my money back because they did more damage than good. And I had support for Lenovo and I can't understand them. When you get older, your hearing is not as great and you have a hard time with accents. Everybody I got was overseas. So we went online one day and found Tech to Us.

IYogi went out of business and I needed some support. I did a web search and Tech to Us was rated 5 stars so I thought I would try them. I waited 30 minutes to an hour sometimes for support, a couple of times already. Other than some wait time on the phone, it seems to be okay so far. Once you get through, it’s fine. Hopefully that’s not gonna happen all the time.

We were really satisfied with Tech to Us. They had really good ratings online so I chose them. I called them, and I could tell they were confident, helpful and they knew their stuff. My dad’s computer wasn’t working well and they got everything up to speed, and they even called me after to check in and make sure that everything is going well. Their customer service is absolutely incredible. They are really knowledgeable and everything was right on point on what they said they're going to do from calling me back quickly to how much time it's going to take to take care of the computer. What they told me to expect was exactly what I got.

I had a contract with iYogi before and I think they went out of business. I was on the internet and I came across Tech to Us, then I called and talked to a gentleman there who I enjoyed talking with. The technicians followed up with me a couple of times. I’m a little bit hard of hearing and I don’t wear my hearing aids very often, and I can understand the reps at Tech to Us a lot better than the folks at iYogi.

Tech to Us does a fantastic job. The sales team was very cooperative, helpful, and explained everything about their policy to me. Everyone I’ve ever spoken or dealt with are very knowledgeable, patient, and eager to assist me with any problem I have. If by chance something happens and I'm on hold a little while, they always come right back to me and say they'll call back if I don’t want to hold. They’re courteous, easy to deal with, and get the job done. The cost is affordable, too. Tech to Us is there when I need them and I’m happy to have them.

The other company that I was dealing with were not performing like they used to perform. They were going downhill and it was time for a renewal so I started checking around and located Tech to Us on the internet. After I've read and compared and looked in this and that, I decided to try it. It's pretty well what I had already read on the internet. They ran a 4-1/2 hour scan and then we had some minor problems afterwards but they solved the problem. That's what counted. Everything was just very professional and they knew what they were doing.

I had a notice of a virus on the computer and it said that I was to call a certain number and they would get it all straightened out for me. It looked suspicious and I wasn’t sure what to do about it, so I started looking into getting help with Microsoft. I had another problem at the time and Tech to Us stuck with me for five days trying to figure out why the printer was not printing. At first, there was a thought that because Microsoft had updated, my printer was no longer compatible with the updates. We finally discovered that the USB cable had gone bad and it was a pretty simple fix. So they solved the virus problem that I had and they also solved the printer problem. I thought maybe I needed to stick with Tech to Us, so we have and we’ve been very pleased.

Every time I’ve called Tech to Us with a problem, it’s gotten solved. I had no problems with the several people who had to help me. I looked into tech support since I’m piggybacking on Microsoft. I have IBM-Microsoft and tech support came well. The biggest problem I had was when my computer was taken over by someone, and I couldn’t do very much with it. I had to get help from their support techs, and it was fixed within one to four hours. What happened was my computer stopped working, though I wasn't sure if it was a virus or not, and I never got the answer to that. They gave me a feedback, but I didn’t understand it.

I had a problem with getting scammed on my laptop, and Tech to Us came up when I was looking for the number of someone who services Microsoft products. So I called Tech to Us and they took care of me. The whole experience I had with them was good. Their reps were very helpful in solving problems on my laptop and were very nice people to deal with. I felt like I could trust them even though I was not familiar with them, because I figured that if Tech to Us services Microsoft and is a preferred tech support of Microsoft, then they were trustworthy. I dealt with them today because I have bought their spyware and the antivirus. I had Panda before, and they convinced me while I was dealing with them, that there was a better product.

I was having trouble with my computer as it would not start and Tech to Us took care of that for me. The technician was very good and he answered all my questions. We conferred back and forth and through emails. He walked me through on how to send my computer over to him so he could take care of it. It took him eight hours to do it and everything is fine right now. I appreciate the help. She was very good in getting what I needed and I ended up with their monthly plan. I'm very pleased with what they did and I can contact them at any time.

I had a series of minimal problems and my previous tech support people were not able to fix them, so they left me hanging for the next day. A couple of days passed and still nothing happened. Finally, when I called to inquire why it was taking so long, they didn't give me a straight answer and gave me of mixed messages. When I pressed the issue because I needed my computer, I got a very cold response.

You know, it's the little things in life that really count. Tech to Us has been a God-send for me and it's all because of their dedication to details and they are relentless in their pursuit of a solution. Customer service is excellent. I have previously been in Customer Service industry for over 20 years and am very aware of the do's and don'ts... Tech to Us customer service is reliable, very friendly, keep their word and never get frustrated. AMAZING! I'm a returning college student at age 60 and everything is done online, so the value of having my own personal IT service is immeasurable. AND they are based in the UNITED STATES... that was the icing on the cake. Thank you Tech to Us for your service, your training, personnel and most of all your patience. I would definitely recommend you to anyone who needs peace of mind when it comes to their electronic device issues.

I was scammed with a pop-up. The three tech specialists at Tech to Us were very, very accommodating and helpful to someone who knows nothing about computers. Amber is fabulous. She told me that I was scammed and then explained what a pop-up is all about. Tech to Us cleared up the computer after the scammers got in. They also discussed what was going on with my computer. They had been wonderful. I can dial the number and they're actually there.

I was having trouble with my computer due to viruses. The way Tech to Us helped, the way they explained things and their personalities were very good. I got both their monthly and yearly plan. Everything has been great.

Everything is fine with Tech to Us and my experience with them was great. They did exactly what they said they were going to do and they restored my confidence in using other tech sources. I had an account with Best Buy for support services that had expired and I made the mistake of talking to someone and giving him too much information but Tech to Us did everything perfect and I’m very satisfied.

I’ve had a computer since 1994 and I've gone through a lot of problems throughout the years. I had used once the Geek Squad and found that to be a semi-disaster. Somehow I found Tech to Us and what drew me to them was that they had advertised that they were located in Connecticut - that was an immediate score. Once I called, everyone spoke clear and proper English, so that was perfect. Sometimes when I go with Microsoft, they’ve got all of these technicians who can’t speak English. If I use a colloquial term or an idiomatic expression, they have no idea what I was talking about. So it’s very frustrating.

I was using another company and I was totally dissatisfied with them. I felt like I was getting ripped off. I contacted Tech to Us and talked to them. One of the biggest reasons why I switched was because the people I was dealing with can speak fluent English. When I talked to Tech to Us, I could understand them. They're one of the best ITs I've ever dealt with, and I've dealt with a lot of them. They seem to be very knowledgeable and are a good bunch of people to work with.

I was looking to see who could help us integrate QuickBooks on two computers when we moved. Our QuickBooks was shutting down automatically and it’s been occurring for two years. The Tech to Us rep was the only who fixed the problem. He stayed to work on it after hours and solved the problem. Now it stays up day after day and doesn’t shut down by itself. That was so nice and I’m very happy.

Preyed on a 78 year old woman. My mom got scammed on one of those websites that says "call this number to remove the virus". After the scammers put a virus on her computer, she called toll free info for Microsoft and somehow she ended up at Tech to Us. Mind you the whole time she is thinking she is talking to Microsoft tech support. Tech To Us sold her a repair service for a year at $299.99 then told her that Norton antivirus is no good and sold her their propitiatory antivirus and spyware software for another $79.99.

The Tech to Us technicians are all very good. I can tell they're all young kids by the way they talk and they have great patience with me because I'm an analog guy in a digital world. When I explain what I'm doing, I say, "Pardon me if I don't use the right terminology," and I get a giggle out of them. I don't get a snicker and can tell they're not rolling their eyes behind the phone and saying, "Oh, God, what kind of knucklehead am I dealing with today?" They also take their time and even though I don't like paying them the money any month because I'm cheap, whenever I call them they provide the service that I need to get done and they do it in a timely fashion. They have some ideas that are out of the box to get a problem solved and get them solved.

I’m satisfied with Tech to Us. They're more than helpful. They seem to be very cooperative, friendly, and they don’t make me feel stupid. They understand that I’m 82 years old and I’m not the sharpest person in the world when it comes to computers. They don’t make me feel like they’re doing me a favor. I’m very pleased with them and would recommend them.

It took three days for Tech to Us to solve our problem. Everybody was patient and they did one heck of a job. It’s nice to know that somebody is out there that I can rely on with no excuses. I worked with three different techs at different hours and they were all fabulous.

I’m learning all I can about the computer, and I’m not really with it yet. So I’ve called Tech to Us a number of times and they've been very nice. The sales team was knowledgeable and couldn’t have been nicer. Once I get to the tech people, I couldn’t be happier. They’ve always been very pleasant, respectful and always have helped me. I have no objection except for sometimes I could be on hold for an hour. I tried to figure out when I can call that it wouldn’t be so busy. Sometimes I’ve had luck and get in early, other times I finally hung up and thought I’ll try again.

My husband has had several occasions to call Tech to Us and each time, the tech he worked with has been the most helpful. So it’s been a very positive experience and my husband has been very pleased.

Tech to Us is excellent and we’re really pleased with them. They have been a lifesaver to us. My daughter gave me her old Mac which I like very much, but about two weeks ago, I got a message that my computer had been sent a virus. It crashed, and there were two phone numbers in there that we were supposed to call. My husband got on the phone to call those numbers but I told him that I think it's a scam and advised him not to give them any information. The word "Microsoft" was on the screen so I called 1-800-Microsoft to see if I could get someone local and we ended up with Tech to Us. And indeed, the number was a scam. I had a virus less than a week later and it came in a different way. The first time was with an e-mail. The second time was voice which yelled, “Don’t turn off your computer! It’s been compromised.” I noticed the same phone number we had before so I called again and again, Tech To Us were able to fix it.

I first called McAfee but they didn't have a phone. Tech to Us then told me that they sell some other products and could help me if I need help, so I went on along with them. I took out the plan where they will help me with my computer if I have any problem with it. The sales team explained everything to me before I signed up with them. They also explained detail to detail like a professional would. They were polite and courteous.

I have the annual plan with Tech To Us and my experience with them has been excellent for quite a few years. I won’t last long if I’m unhappy. The sales team was very qualified and they’ve been able to deal with a number of issues that I had. The problem with tech support is I can't get through on the phone. They sent me a tablet because I renewed my service, and I need some help in utilizing it. The lines are too busy and last time I called, I was on hold for 20 minutes. But that's my only complaint. I’m an 83-year-old computer-phobic character and Tech To Us is exactly what I need.

I had a problem with my computer so I looked into tech support. I have nothing but praise for the customer service of Tech to Us. They've been very good. I've had only one experience with their sales team and that was when we signed up again last year, and they were very nice. I'm gonna sign with them again and I have recommended them to friends.

My computer got a virus. I had a different team, but I couldn't get through their number. I found Tech to Us and got their monthly plan. Their support team is a great group. They're really nice, very personable, and very polite. They're very patient because I'm really not techie at all. They also had a great sense of humor and a class act. I am calling a supervisor today and tell them how wonderful these guys are. It's been an excellent experience with Tech to Us - it's so educational and pleasant. I’m learning and I'm very satisfied.

This is to let you know how please I am with one of your technicians, named Henshaw, who has been so understanding to this old man (89), and patient because I have difficulties hearing and seeing. He also is very knowledgeable. As I always say, a company is as good as their personnel. I am happy with your services also.

I am very impressed with their service. They're excellent and reliable overall. I went with their $20 monthly service package and if I'm having any discussions about computers, and if someone has a PC, I tell them that Tech to Us has a good service and can get them out of a bind. We actually had them cleaning up the computer the other day and the guy did a really good job. I sat there and watched what he was doing and the tools he was running.

I had a great experience with Tech to Us. I'm not good at computer or fixing it when it goes haywire. Once I got Tech to Us' number, I knew I was never going to leave the service because it's great. Their people are phenomenal and absolutely wonderful to deal with. They tell me what to do so that they can get on my computer. So I let them take over it, fix everything, then they tell me to call them back if I have other problems.

I like Tech to Us. They saved my life. I had gotten ripped off by Microsoft and a couple of other companies, but when I called them, they addressed my concerns without even knowing it. I went with them because the plan was only $29.95 a month and that was very reasonable. The techs have been great and they answered all my questions. I only ran into one guy who gave me the runaround but I got somebody to help me get things straightened out. I have nothing but kudos to say to them because they are wonderful. No matter how long it takes, they always inform me that it'll take a while and that they'll give me a call when they're done working on my computer. They're very polite and professional.

The Tech to Us sales team were terrific. I got a one year plan for my printer. Each time I've called, they've solved my problems. Sometimes it takes a little time and sometimes it's a little faster but it gets done and I'm very happy. Their support technicians have been great too. Tech to Us were respectful, nice and worked very hard for me. Sometimes it's a little difficult to figure something out with these printers and computers, and they stayed with me until we figured it out. I appreciate that.

I looked for a new tech support because the provider I had went out of business, and I came across Tech to Us on the internet. The technicians were courteous and very informative. I've probably called them six times since I've had them. Every time I call, it's very easy to get a hold of them and for them to take over my computer and take care of the issues. I'm 100% very happy with them at this point. I have no complaints but just praise for Tech to Us.

My computer was down. I got a 2-year plan with Tech to Us and they've been great. They are a good company and I have had no problems with their tech support. The 2-year plan ran out a little while ago and I have a year's plan now.

I was using Geek Squad and I wasn't too pleased with them. There always were some issues here and there, and it takes forever with them. So I searched out on the internet and was able to find Tech to Us. I've been pleased ever since. A guy there named Brett, who I'm not sure if he's part of a sales team or I.T. department, and the guy who initially did the sale were great.

I have a monthly plan with Tech to Us and I really appreciate the kindness and respect that the techs give when I talk to them. They are patient and knowledgeable. They are really a wonder, and I felt that they're pretty good guys.

We’re not very techie and we're having a big problem in the middle of a big project. We don’t want to lose anything and we don’t know what to do. We were on the phone with Chinese speaking people that were trying to talk my husband through it, and I felt really uncomfortable about that. Also, the price kept going up the longer they were talking. While my husband was on the phone with them, I said, “How do we know you are who you say you are?” Because that’s how I was feeling with the Chinese speaking people. The fellow on the phone gave me the Better Business Bureau's phone number and a way to ID his company. It was wonderful! They were very patient with me because I was being suspicious. He gave me a way to search him out and he stayed on the phone with my husband while I did. I was very satisfied afterwards, so he went through and figured everything out with my husband.

We got our first computer about eight years ago. I knew that we could not fix things ourselves and that we would most likely need help. We've used Tech to Us ever since we got our first computer. We signed up online and have a yearly plan with them. Their technicians have always been very friendly and courteous. They were able to resolve any problems that we threw at them and with setting up our computers. I would recommend Tech to Us to anybody.

I had some issues on my computer. I was hoping to find someone who would know more about it than I would, someone who would not be always trying to upsell me on something else. I've had previous experiences with some other organizations that offered me a remote control repair operation type of scenario. When they got on the computer, they managed to make some changes. But everything that they did was an additional charge and they were always trying to upsell me on another package and another program. That was only good for a few weeks or months. I was very disenchanted with a lot of what I saw. I saw a report from some very reliable sources that indicated that Tech to Us was clear and above reproach in these matters, that they were very reliable.

I connected with Tech to Us and they were able to satisfy my questions for my problems. I'm so satisfied with them. I have the yearly plan and I've been a client for maybe five years.

When I was having a very serious problem with my computer, I dialed information and got Tech to Us' phone number. The first person I talked to was very reassuring that it could be fixed, explained what the program was and gave me an option which I may want to take advantage of, and got me connected to a technical support person. The problem I was having had to do with a group of people from the Indian subcontinent who called and said that they were from Microsoft and that I had a virus and infection and they were calling to help me address it.

I had a virus on my computer. Tech to Us support technicians helped me get rid of the virus and I had excellent interactions with them. I got the monthly plan and the sales team that helped me were very knowledgeable.

I got into some malware then I pressed on the wrong thing and came up with needing help, and Tech to Us came up when I called the number. I've been with Tech to Us for a little over a year now on a monthly plan and have been really happy with them. It feels like I've found the company that works well and they were very friendly, efficient, polite and patient with me.

I've been with Tech to Us for seven years and I’ve gotten close to Mark and John and they always come through for me. It’s a monthly plan and I'm happy with that.

Every time I call, everything is always handled... I feel so confident and safe having you all. Brett has really fixed everything so quickly and made my experience an enjoyable one!!! Thank you all... Antoinne, Brett and everyone.

I heard about Tech to Us on Good Morning America one morning. They were talking about support teams and they mentioned their company. And because it was mentioned on TV, I felt it was credible, so I called and joined them. My interaction with their salesman was extremely good. He was very thorough and he explained all the products and services but mostly I was interested in the online tech support. I got their yearly plan but I wasn’t aware that their support technicians can come out to my home. I was only aware of their online tech service. The experience has been good so far. I’ve had other tech companies that I’ve used in the past and it started to get to a point where they're hard to get in touch with. It hasn’t been the case with Tech to Us. One of them went out of business, so I got stuck and I was a little bit reluctant to go back in.

I thank Mark for everything he did for me. He is the best and fast, the whole company is.

I had a phone call that said there was a virus put on my computer and they wanted to fix it. I wouldn’t talk to the guy or give them any information, so that’s when I called Tech to Us. Their technician was very helpful and explained everything he was doing. He went into the computer and took out whatever they tried to hack into and ran a full scan. He also did a follow-up. Tech to Us is a great support system. They’re good to have for people who are not so tech-savvy. I'm very satisfied with them.

I got hacked. One of those jerks called me who said that he works for Microsoft and I needed to get my computer worked on. So I called the telephone company in Seattle and asked for the after-hours number for Microsoft. I wanted to see if these people work there as I’m pretty sure I’m being hacked. Then, Microsoft gave me the Tech to Us number. I’ve worked in the computer industry before and I’m embarrassed to admit that I let the scammer on to my computer and they were on for several hours. Then the guys from Tech to Us said it could happen to anybody, and they were nice about that. They spent about four hours on cleaning it up, that’s exactly what I needed and they didn’t have to talk me into it.

I was having a lot of problems with our computer and I'm not really a computer geek. I just like to get in to use it, do what I want to do and be done. I decided to get spyware and tech support through Tech to Us. We were with AVG but we decided to go with them. I went with Tech to Us because of the way they do business. It's not that AVG is a bad company but Tech to Us people are more personable because they go that little extra bit that means a lot to a person like me. I've had about three different technicians and everybody we've talked to has just been great and have taken good care of me. When you get on the line with them, they don't beat around the bush and if there's something they think I'm doing, they ask me and I give them an answer then we get it worked out. Without a doubt, I would recommend them to a friend. We're extremely happy with them.

Tech to Us were exceptional. We had someone on speaker phone to walk us through what the problem was with our computer and it took a very long time but they resolved it. The problem came straight out of the box. When we were registering, I put my name in and everything came up encrypted. We don't know why. No one could not get into the computer at all and we were so frustrated. They had to wipe out everything on it thoroughly and were so good, patient and kind.

I got hacked so I called Microsoft, then they referred Tech to Us to me. Interactions with them were satisfying and the people were really knowledgeable and friendly.

Tech To Us provides excellent service. I contacted them because I had a lot of things I didn’t know about. Adding to the computer and finding out why it wouldn’t work, their reps would walk me through it or take care of it if it would say different things. They were very knowledgeable and very good.

Tech to Us is excellent. Their people are very personable, confident, qualified and helpful. I call and get assistance occasionally and their technician help suggest things. The last time I called, I needed to attach something to a document I was sending and I didn't know how to do it. I called them and asked what I should look for. They explained the answer and showed me what and how to do it and it was possible to send the document. Now I know what to do.

I am really happy with Tech to Us. They are always very helpful and are able to fix all of my problems. I am not very good with technology but they are always there to help when I am in need of assistance.

I needed help with some computer problem and I couldn’t solve it, so I subscribed to Tech to Us. My problem is that they insist on using texting for communication. I only have one hand, so my typing is a little slow and the little box that they use for that is so microscopic. It’s only about three inches high and I couldn’t read anything. So, I’d asked them, “Could I go on the phone?” and one of them said yes, but the other one said no. The support techs were very good but the imposition of the mode of communication is not compatible with me. I had the one session at $129 and then I was supposed to pay $29 a month which I started doing, but I decided that it wasn’t going to work for me because of the problems and then I cancelled. But, their sales team was very good.

Thanks a lot. You are fantastic. You did a good job. Your team was so patient and very kind. We are in our 80s and really appreciate the help. Go team!

I wasn't satisfied with what was happening with our computers and decided to look for an alternative source to help us and repair the computers and get them working like they should. I looked into Tech to Us and I am satisfied with their service. They were very nice and helpful when time came to talk about what everything was entailed. They cleaned up my wife's computer and mine. We haven't had any problem since and everything is going along smooth. We've had positive interaction with the sales team who had called back a couple of times to make sure that we're doing okay. The experience was really enjoyable, but it was a very helpful learning experience because along the way, they told me what they were doing and made sure I understood it.

I had Tech to Us before and they did a good job. Their technicians were courteous and bright. When I had another problem, the support technician who helped me out was terrific. It took him two seconds to tell me what to do. Their sales team has also been delightful and excellent.

My computer was not working so I called Tech to Us for support. Their sales team and support technician were all good. I end up buying a monthly plan with them. It was an excellent experience. I like the support. The fact that I pay $30 a month and they help us with the two computers that we have at home. I'd recommend them to my friends.

I had some problem with my Netgear router and had sought tech support from Tech to Us. I was very happy with the support technicians that helped me. They were very knowledgeable, knew what they were doing and their prices are nice, too.

I needed to upgrade my Windows operating system. I called Tech to Us and they got the information then they passed me over to a technical staff who helped me with getting the Windows upgraded to 8.1. I found them to be helpful and it was real good experience. I had experience with the company called iYogi before that I was not pleased with and Tech to Us was altogether different. It was an excellent support and then they call me back for follow up. It was real fast.

I have used tech support many times since I established my accounts with them and they are always spot on! They are courteous, knowledgeable and most importantly patient. I recommend them to everyone I speak to regarding tech support and would never use anyone else.

There were things going weird with my HP computer. I tried to get a hold of HP but apparently I did something wrong on registering my computer so they wouldn't take a look at it. That's when I decided to get tech support from Tech to US. When I call Tech to Us or click on the Tech to Us button if it is available on the computer, they usually take a look at the problem. The support techs have been positive and friendly. They're fabulous. They took a really good hard look at how come my desktop got "eggPlant" on it. They did everything they possibly can. I'm pretty happy with them. It's been an easy and great experience.

I have always been and fan of Tech To Us. I am a Boomer, and proud of it, but definitely not in the hub of knowledge and/or information about how to fix computer problems when they happen... and they always seem to pop up! The gentlemen that work for this company are polite, they are knowledgeable about computers and the computer world, and continue to amaze and delight us.