Vivint Solar Reviews

I beg people to read reviews on all consumer sites and BBB sites before deciding to commit to having panels installed by these people. Last year their sales person showed up at our door. We had contemplated solar power for years, but financially, it never fit. And I had always felt our house was not properly oriented for ideal collection. We had owned a Passive solar home before. The salesmen told us that by using panels on both sides, western and eastern facing, we could gain enough energy to offset our bill and save 30 to 40% WITH NO OUT OF POCKET EXPENSE. Too good to be true. They sent someone out to do a solar gain test, metering the energy collected from our rooftop. We decided it was a no lose situation. The installation and certification/inspection process alone was enough to make me wonder how they survive.

I am writing this because before I committed to working with them, I came on here and other sites and found a lot of negative reviews about them. A friend of mine had gone with Vivint and told me how they were saving her money. It just so happened that 2 weeks later, a rep showed up to my door in Melville, NY. I felt very comfortable with him because he happened to live a few miles away in Dix Hills and was able to show me his bill and how he had saved a significant amount of money.

The sales part of Vivint went fine. But from there it has gone down hill. It's been a couple of months the system has still not been hook up. One side of Vivint doesn't know what the other side is doing. When electricians came out first I was told everything on the inside of my house was done. It hasn't. I had a set of 5 electricians show up unannounced to work on my house but I wasn't informed they were coming. I have my own business and had a meeting. That was the Friday before Memorial Day weekend. Haven't seen them since.

When their person walked to my door, he pounded on it like my house was on fire. When I opened the door he said, "Hey dude, you haven't been home the last few times I came by." I asked, "Who are you?" He replied with "I'm the solution to your energy problem." I told him to leave. He would not. I finally got him to and he came back 2 weeks later after I spoke with Vivint and told them in no uncertain terms he is NOT welcome.

Several months ago we were contacted by a salesperson who came to the door. My husband had just gotten out of the hospital so I told him we would discuss it and, if we wanted to discuss further, we would contact him. About ten days later he showed up again wanting to meet with us. We were expecting out of town guests, and I was in the middle of cleaning the house so I told him that now was not convenient and could he come back in a week. He went into "high pressure mode" and said all he needed was 5 minutes blah...blah...blah. At that point I became very irritated and told him we were NOT going to meet with right then and, IF he wanted our business, come back next week, which he FINALLY agreed to do.

Going solar with Vivint was a joke. They are a bunch of crooks and incompetent people! I was told I would be saving at least 50/60 off my electric bill! Well my bills are higher than they ever have been!!! I had lower bills when I just had SCE!!! I live alone and my bills when I had SCE were a lot less! Since I have Vivint solar my bills are outrageous and I keep getting nothing but excuses why they are high because I am producing a lot of electricity from my panels so they tell me!! You would think since I am creating a lot of electricity that my bills should be lower!! I was gone in March for 32 days and my bill was high like it was summer!!

The sales, install, product, and service have been very good. However, the billing department and customer support have been horrible. Their contract sets up automatic payments but whatever you do don't give them access to your account. They forget to charge you one month and tell you you're wrong when you bring it to attention. Then without justification they'll take thousands from your account and call it a glitch. I actually had to call my local police department and file a fraud report.

This is one of the worst companies I have ever dealt with. Unprofessional and flat out dishonest. We had our solar put in and it took six months, we were told it was growing pains of a new company and let it go. A year later my mother wanted solar so I called our sales rep to see if the company had gotten their act together and he promised me that they did. I believed and referred my mother who had over 50 panels put on (big pay check for the company). It has been almost nine months and three FAILED inspections. She is still not hooked up. I called today and was told I would receive a call back and I told them I'll believe it when I see it...yep no call back. RUN LIKE THE WIND FROM THIS COMPANY.

My neighbor referred me in Framingham, Mass. and he had done comparisons with 3 other providers but they all promised a 6-month delay in installing it. My rep gave me 12 weeks time window and everything happened on schedule. The technicians explained everything, my system went up and running by the 4th month. My roof is producing 95% of my energy and I have lowered my annual energy costs 55%.

Haven't pulled the trigger yet on getting my panels installed. After reading all the reviews it seems like I might skip on the solar and remain a traditional PSE&G customer. I feel Vivint needs to have a better plan with local electric companies to expedite switching the systems over after install. I feel as if I get installed now I'll miss out on the summer months which is when I really want to see my savings. Any comments or suggestions are welcomed. Thanks.

We signed a contract with Vivint in March, 2014. Awaiting about 5 months for city approval, they finally got the permit to put the panels up in August 2014. Until today June 15 2015, we still don't have solar. Sale representative was gone, no one took over to inform us of anything. It is a horrible experience for us. We will NEVER recommend this company to anyone. We are stucked with a 20 years contract from the date they start billing us. It means over the past year until now, they do not count that time elapse as part of the 20 years. If there is a lawsuit against this company for bad business practice, we will gladly join in.

I was scared because I read all the reviews from this page and I asked my rep, he gave me 8 references in my town and gave me the list of all 31 of his customers and told me to go knock on the doors of other customers and talk to them directly. Ask them anything. I called and emailed the 8, got great reviews about the savings and my rep and the process. I took a gamble and I am really happy with my panels. I am 81 years old and I will not see them all the way through the contract but I wanted to help the planet.

Total frustration with these people. Started this process October 2014... it is now June 2015 and still not hooked up. Customer service is terrible. This company should be outlawed in NJ.

The salesman came looking presentable and very knowledgeable about the product. They saved me thousands a year on my electric bill at NO cost to me. Very highly recommended and would refer to my entire family. USE THEM!

Fast installation - 4 week. Fast service with everything except the people to explain the online account. My rep came to my house to teach me how to use it. My rep is good, brought me a bottle of wine and gave me gift cards for the referrals I gave him.

Vivint Solar hires incompetent and/or inebriated employees. One of their work vans had an UNSECURED WORK LADDER at least 15-20 ft long, spinning around on top of the van. The van passed me in the left lane and the ladder struck my vehicle. The driver knew and didn't pull over - I tried chasing him down. He struck two other vehicles who all pulled over while he kept going and then he almost crashed into a toll booth on the Key Bridge. The ladder was torn off the top of the van after smashing into the back of a semi-truck where it landed across both lanes of traffic on the bridge, bringing traffic to a screeching halt so they didn't run into it, almost causing multiple accidents. He was a quarter of a mile down the road when he realized what happened.

I was referred by someone to Vivint Solar! My first impression was horrible should have known right there this is wrong. Salesman showed up with his hat on crooked droopy pants. Not the way a salesman usually dresses. Well he came, told me what he was going to save me - blah blah - all good sign. They install in Jul,y call Dec. 29, tell me they're going to turn system on. No savings and system isn't communicating with main office. I call, tell them no savings and it's not working. Salesman comes out, calls, they walk him through what to do to fix it. Next month same thing and they're supposed to monitor it 24/7 - nothing!!!

My mother had this alarm system put in. It worked for a while, and then it didn't. It has not worked for at least a year. But the company has taken out the monthly service fee for of $51 dollars since the system was put in. My mother, my brother, my sister as well as myself have called over and over again, we get the run around, we never get satisfaction. When my mother tried to cancel the service, they told her she couldn't because she signed a contract for four years but she has never signed a contract and they did tell her she could cancel the service at any time.

A Vivint salesman knocked on my door in December 2014, saying that my daughter referred him to me. I later found that she did not. I told him that my electricity bills were not large enough to merit their interest. He said that Vivint services were no different than Southern California Edison -- that Vivint would charge me 15 cents per KWh. On May 5 I received a bill that was 59% greater than Edison's of a year ago! In contacting Vivint, I was told "At Vivint Solar, we bill on production rather than usage, meaning that we will bill you for all of the energy your panels create from the sun rather than billing you for what your home uses..." This is a total misrepresentation of what I was led to believe. Nor, is Vivint cost effective! I am a single senior citizen and I feel that I have been duped.

I did not trust my rep, seemed a bit too sales-like for my taste. Had a bit of a difficult accent so he had to speak slowly. Anyway, he kept in touch with me, informed me of everything and everything has worked out as promised. He even came to my house to explain how the first two bills worked out. 38% monthly savings.

The sales rep came to my house asked for me by name and said he was with my solar company. I HAVE SOLARCITY. I told the rep I don't have Vivint. He said that they have partnered with SolarCity. He wanted to go in my home. I did not allow that. We wasted about 10 min outside. I called this morning and SolarCity has no partnership at all with Vivint.

It has been over a year and the panels are not turned on. From the electrical to the installation nothing but problems and no one can tell me why. No managers, team leader, installer will come to my house and explain to me and my wife what is going on. I watched the under cover boss show that Vivint did and that was a lie, he does not care about anything but himself. All these bad complaints and nothing being done about them, I just want Vivint to come and remove all the panels and all their stuff off my house so I can go with a local company that I can go and talk to face to face and not hide behind a phone or a show.

We were in the process of getting a residential loan for a reverse mortgage, to eliminate our house payments in the future. Both myself and my wife are retired and on a limited income. When the lender checked the county for any liens on our property, it was revealed that two weeks prior, Vivint Solar had put a lien/encumbrance on our property so our request for a reverse mortgage was denied due to the lien/encumbrance on our home. The lien/encumbrance was put on our property two weeks before the lender checked with the county for any liens.

There was a sales presentation at my home with a rep. I have no complaints about the in home presentation or rep. However, during a verification process with an in-house rep, my husband and I learned there would be a credit check which we DECLINED. A month later I learned Vivint did a HARD credit inquiry resulting in a decrease in my credit rating with 2 of the 3 main credit bureaus. I have contacted Vivint 4 times over the past month but have not been able to get this resolved. Someone always says they will call me back but they never do. Once, I was even told by someone who took my call, that she had never heard of the person I spoke with a week prior! I've been working super hard to improve my credit score and this is truly unfair.

Salesman came to our house and sold us. I guess we are gullible. He said we would be saving money, which everybody thinks this when they hear solar energy. The installation and switch over was fast and painless. Our first three bills were low so we thought we had made good choice, but ever since then has steadily been climbing. Till now we are paying double what we paid before solar and we haven't even hit the summer months. So don't go with Vivint. It is the worst decision you will ever make. They are con artists, and major ripoff.... to think we are stuck for 20 years!!!!!

The salesperson was polite, answered all my questions, and seemed very professional. Signed up for the program in November. Installation was begun in December and the electrical portion was done in February. It is now May and the inspection was scheduled but not one showed up and has not been done, the system is on the roof not producing a watt. We have tried to call the company, left messages, without results. No one returns calls, when we do speak to someone they make promises that never materialize. Can't get the system turned on three months after installation - not ok. The salesperson has not returned calls. Local office does not answer the phone and does not return messages. Should have done a bit more research into this company before signing on the dotted line.

I had my panels installed in April 2015 and I am ecstatic about the way they look, the profession manner of installation and how much money I am saving per month (about 30-40% of my electric bill). I absolutely recommend. Read on for details. I was approached by a sales rep at my door in January 2015 and he gave me a very good explanation of the company's goals. He answered all of my questions, so I signed up on the spot. I then went online to read the reviews. I noticed that there are numerous bad reviews, but I chose to continue with my installation. To the point of installation taking a long time: there are many procedural boxes to check off before the installation can be approved. I had great response from my sales rep and management. I'm so glad I went with my gut and am benefiting from this program!!!

Vivint Solar has made it possible for my family and I to go Solar. No out of pocket cost and I save money by paying 11.5 cents a Kwh instead of the utilities yearly average of 21.5 cents a Kwh. They have delivered everything that they said they would and the process goes at a good pace. It is not like you're paying the 20-30k out of your own pocket so relax. You have to remember Vivint is the only one losing out if they don't have you up and running. My system was installed on Friday April 24th, and needs a tweak or two to get it fully operational. I was the first system in my area installed with the Solaredge technology that Vivint is switching to.

I was convinced that Solar was right for our Home by ** in September of 2013. Signed a contract to install Solar for my home September 14th 2013, Failed inspection of installed solar in December of 2013. To this day, well over a year, Solar has been sitting collecting dust, not Solar Energy. I have heard the same excuse for well over a year, that we are working on it. 2013 Vivint installed Solar on my roof and it is still in the OFF position!!! Have asked to remove from my roof and have been given the answer that "you signed a 20 year contract". There is no time frame written in the contract for turning on your Solar Panels. I will never ever give a positive reference to Vivint, I would say run as far as you can.

We had panels installed around September, but they weren't switched on until mid January (we were expecting a month or less). Our rep told us the county and utility inspections were out of their hands and they couldn't do much about it, but it would have been nice if they could help speed the process along. The installation was pretty smooth, took about three or four hours (I had to take half a day off work so we didn't have to wait another month for a Saturday spot). We've only had a couple monthly power bills from them now, and we're excited to see what they'll do in summer.

I hate to have to join the chorus of frustrated customers, but I have to start saying something. Very compelling sales force. I did my due diligence on the value of the proposition, and signed my agreement in August 2014 with promises of rapid (@ 8-weeks) installation and going operational - it's April 2015 now and last I was told was it will be a few more months, and that's only after I have complained over and over about my service. Worst is the absolute absence of communication from supervisors and managers. I don't even want to talk to any customer advocate, the front line folks, as they have no power to do anything, and, while most of them are pleasant, they contradict each other frequently, leading me to the conclusion that the operational controls at Vivint are non-existent. I wish I could cancel my contract, but, alas, I'm sure I'm stuck. My advice is to look elsewhere for solar services.

Back in July early August I signed with Vivint for solar panels to be installed. It has been 10 months and I have been lied to several times stating the town hasn't approved the plan. That was a lie. I went to the town the approved the plan 30 days prior, then I was told PSEG didn't approve credit application and that it has been over 90 days. They had to apply again. Gave clearance for that only to find out paperwork was submitted incorrectly the first time. I called my salesperson ** and asked the status. November, December, January February and on March 24th was told the installation would be April 7th 8am in the morning.

VIVINT SOLAR - Don't do it! You won't save as much as the sales person will lead you to believe. Don't do it! I had Vivint Solar installed about a year and a half ago. The bill went down about $35 -$40 for about 6 months. Great! I even had one month when I got a refund check from Edison - the electric company. Then it started to go up. Most months I'm paying more than pre-solar. My bill is actually higher! If I'm saving anything throughout the year - it's not much. I would not suggest Vivint Solar under any circumstance. Don't do it!

One year ago I decided to put in Vivint Solar. I was so excited I got my 3 neighbors to do it as well. Before we even got the solar my neighbor and I had comparable bills. If I pay this Edison bill I will be paying more than I did before I had solar. We were never told about the year end bill from Edison which shocked us but when mine came and was 4 times the amount of my neighbors' I was floored. I contacted Edison and they came and checked the meter and all was fine. When I contacted Vivint they did nothing but give me excuses. I found out my panels went down for 2 months (I was still billed) and that I was not getting full capacity of of my units.

They send in slick salesman with great stories, but don't follow through and keep you hanging. A complete waste of time. This company is a joke.

Signed a contract with Vivint to have solar panels installed on roof. They came on Nov 2014 to install the panels. Instead of using nippers to cut the shingles, they used a claw hammer to rip the shingles where the brackets need to go. Used a drill and drilled 30 holes and still could not find a stud to install the brackets. Used caulk to fill the holes. They carted off a bushel of broken shingles. But get this, when I wanted to go up on my own roof to look over their installation, I was told I couldn't!! My roof but I couldn't come up and check out what all the noise was. Now we know why they didn't want me to see the condition of my roof!! They tore it all up.

When the salesman came to my house he was great at promoting the solar panels. One of the questions I had since we get a lot of snow was, "Won't the snow cover the panels and I won't save during the winter?" The salesman promised me that the panels remain so hot that the snow will NOT stick to the panels. Of course that was a huge LIE!! The panels have about a foot of snow on them and the panels have not produced any power. When I called customer support they said if it's not in the contract nothing they can do. I will now be on a mission to make sure no one else signs up for Vivint Solar.

My system is not working since June 2014 until now. I contacted them so many times and they didn't send a technician and they keep charging me money for nothing. Whoever reading this review and can help please contact me and let me know what should I do. Thank you.

In May of 2014 we signed a contract for solar panels to be installed on our home to help offset the cost of our high energy bill. Our average monthly energy bill with the care discount and a medical baseline discount averaged well over 300 dollars a month and in the summer has been close to 700. Wanting help and some relief we listened to Solar sales person on what we could save, we thought it was a great idea. We have seen other homes and the panels looked okay.

Failed to have the necessary materials for the county building and electrical inspectors when they came out for the inspections - delayed progress 1 week. System Drawings are still defective. Don't follow up on installation progress. Sometimes resulting in months of delay. Didn't install correctly - I had to call to get the errors corrected before the inspector came out. Several days after they told me to turn the system on, I found it was still not working. I had to wait 1 week for them to send someone out to discover that they had turned the inverters off from corporate in Utah and it took another day to get them to turn it on.

Signed up for Solar in March 2014. They got right on to putting the solar panels up and by June we were ready for the final inspection. Had final inspection and I am STILL waiting for Vivint and SoCal Edison to allow me to use all this solar that has been sitting uselessly on my roof. In the meantime, Edison says Vivint installed too many panels on my roof. Vivint has done NOTHING to solve this problem. I call them about once a month to complain and I am ignored. I couldn't even use it during the hot summer months. I am beyond disgusted with this company.

It was horrible. It went on for about two or three months of the actual installation and then finally turning it on. I know they had trouble with the city of Simi Valley in getting approved, but that's not my problem. They weren't honest with me about what my electricity was going to be. I feel like I've been screwed. And I asked them to come back and do some painting. I felt that they did not complete the job as professionally as I thought it should be done - like painting under the eaves.

The company had sales reps. in my area in April to promote their Solar Energy. I thought the gentleman did an excellent job explaining all the details. I was very interested and excited about the possible installation of solar panels at my residence. Appointments were set up and inspections of my home were completed. Then I waited, and I waited, and I waited. I never heard back from anyone. July came and I contacted the company thru their website. I received a phone call from another representative of their company and they said that they would follow thru with my sales representative and get back to me. So I waited, and I waited, and I waited. NOTHING.

I spoke to a Vivint Solar rep who came to my door. I was somewhat interested until I was notified that someone ran my credit. I went ballistic. I called the rep and was told that they had every right to do so. I never gave them any personal info to do so. I've filed complaints with BBB and whomever else I can to let people know what these folks are about.