Is Vivint Solar legit?

Author picture
Author picture
Written by
Vivint Solar

Yes, Vivint Solar is legit. Founded in 2011, Vivint Solar is a legitimate solar company that is available in 22 states and territories in the U.S.

20% of Vivint Solar customers in the last two years report being satisfied with the company, with decent ratings for technician quality, pricing and ease of installation.

Finding a reliable solar company is a challenge in such a new industry without any established names.

We’ve done the research and combed through reviews from verified customers. We can say with confidence that Vivint Solar is definitely a legit company.

What is Vivint Solar?

Vivint is a home technology company that offers a wide array of tech-forward devices, including solar panels for various homes and budgets, in partnership with Freedom Forever. Together, the two companies offer a smart energy system equipped with Vivint’s Essentials Kit for comprehensive home security. Its panels include a 25-year production guarantee.

Learn more about Vivint Solar

Vivint Solar customer reviews

Vivint Solar’s reviews are poor. Of the 2,490 verified customer reviews on ConsumerAffairs, only 20% are satisfied.

Some customers have issues with the installation process, including damage to their roofs and poor communication from the company. Others have experienced problems with the performance of the solar panels, such as panels not working or not generating enough power. There are also been complaints about misleading sales tactics, including promises of savings and incentives that were not fulfilled. 

Recent Vivint Solar reviews

Lewis, Chicago, IL: If I could give this company 0 stars I would. They do not explain everything to you about cancellations. Their reps are very rude, lazy, they never come on time. Definitely don’t not make a one time payment on a card that’s different than the one you have set up for autopay. They will take it among themselves and charge your card that’s not the one you have for auto pay. PLEASE. I WARNED YOU. DO NOT I MEAN ABSOLUTELY NOT SPEND YOUR MONEY WITH THIS COMPANY.

Julieanne, Windsor, CO: Stay away from VIVINT Solar! They let their people canvas neighborhoods on "a no notice" basis in order to catch you off guard. I signed up, not knowing all the details - some of which were not told, according to my electric co. No mention of cancellation period. I cancelled within a week, but only received part of my payment back with no explanation of the remainder. Call after call for over 4 months (sometimes they will answer the phone and get back to you, but this has never happened) and this issue is still not resolved. Very poor customer service! DO NOT USE THIS COMPANY!

See more Vivint Solar customer reviews

Is Vivint Solar a scam?

No, Vivint Solar is not a scam. Saving money through solar energy could take years. It comes down to where you live and how much energy you consume.

With that in mind, Vivint Solar may not be the right choice for you, but its products and services are not a scam.

Additionally, Vivint Solar offers a 25-year warranty that covers the solar equipment they install. Payment options for Vivint Solar include cash, loan, lease and PPA.

Where is Vivint Solar available?

Vivint Solar is available in the following states and territories:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Vermont
  • Wisconsin
  • Washington, D.C.
  • Puerto Rico

Vivint Solar information

Vivint Solar FAQ

How long has Vivint Solar been in business?

Vivint Solar has been in business for 13 years.

Is Vivint Solar public or private?

Vivint Solar is a public company.

Did you find this article helpful? |
Share this article