Tesla Energy Reviews

As a highly accomplished CEO with a doctoral degree, I would ask you to think twice before you select Tesla Energy for your solar project. Despite the undoubted competence of its CEO (real asset to the USA, his adopted country) and its technological prowess, Tesla's solar division is utterly incompetent, unresponsive and unprofessional in every possible way. If Tesla solar (or is it Tesla Energy) were a company in small developing country as opposed to the USA, its incompetence, unresponsiveness and unprofessionalism would still be shocking. The only thing they have going for them aside from their name recognition is their "unbeatable" price. However, be prepared for the worst possible service experience. In fact if I detailed my experience, you would think I was making it up! I would give them a rating of zero stars if this was possible.

I've been calling Tesla since August (it is now October), trying to get my solar panels (which are leased and under warranty) fixed. Every time we call, we are told that someone will call us back to schedule a maintenance visit. We have not yet received a call back. Instead every time we check in, they give us a run around about how scheduling will call us within 48 hours. Additionally, they will not listen when I (a woman) tell them that there is an issue, but they seem to take it more seriously when my husband calls. I have a degree in engineering, my husband is a farmer. Tell me who is the expert here. So basically, if your solar panels have an issue, don't count on Tesla to actually come out to fix them. And if you are a woman, you should probably find a guy to call for you because they are also sexist.

Our solar system has stopped working for more than two months. After we submitted an online request, a service visit was scheduled two weeks later. But no one showed up or even contacted us during the appointment. No answer to phonecall. No reply to email. Totally a waste of time. The worst customer service we have ever experienced.

The transfer process when you sell your home is a nightmare. It is literally impossible to get in touch with anyone by phone and they do not respond to emails. Literally on hold for 2 hours to try to get the required paperwork. When and in the rare moments you do get to talk to someone they always give you another number to call in a different department and still no answers or call backs when you leave a message. The only ones that answer the phone is if you say you are calling to purchase solar panels. Then they answer right away but only give you the same phone numbers you have already been calling.

It has been a wild nightmare trying to get someone to help with removing the panels so the roofing company can repair the roof. If you call in, you are transferred so many times, that after hours on the phone, you are disconnected. You send emails and they want you to fill out a form at Tesla/realestate. You go there and they are advertising cars and no place to find this form you are to fill out. Next stop a visit to the attorney. Three months of fighting with them is enough. If you are considering solar panels with this company "RUN" and don't look back.

My father was leasing solar panels for his home. He passed away and they removed the panels shortly after but continued to bill. I have made numerous attempts to reach someone to try and get out of the lease and cannot get ANYONE to respond to phone calls or emails.

I have sent 5 emails to EnergyCustomerSupport@tesla.com and energybilling@tesla.com all with no replies in regards to solar I am still getting billed for on a home that was previously sold. The billing dates I’m getting billed for are past the dates of sale as well. Good luck getting a response from these folks. Even when I was still their customer is was a nightmare trying to reach someone here when the home was in escrow and now it seems as though proper billing and accounting is even lower on their priority list.

Over the weekend I ordered an 8.16kW Solar Panel setup for my home and paid the $100.00. After going through sending pictures I was sent my design plan for approval. To my dismay they designed a 6.12kW system with a big green button to click to move forward. Not one thing was said about any problem with sizing (I have over 524sqf available). Feeling they were trying to bait and switch, I cancelled the order.

I know you see the 1 star and the title but I want to start off this post by saying I love Tesla cars. I have had a Model S since 2015 and I love hearing about Tesla’s success. When the solar panel price dropped in July 2020 I jumped on the bandwagon happy to support Tesla again. I called family and friends to recommend them adding solar as well. I regret that now and will be telling everyone I can about the worst experience I have had will a company in over a decade…They need to work on their solar side.

We originally had the solar panels installed by Solar City and never had a problem with them. Ever since Tesla took over it has been nothing but problems. The gateway where we are supposed to be able to check our solar production has not worked since Tesla took over. They have sent people out to try and fix it, but finally just said that it doesn't work and there's nothing they can do, so we can't check our production. We just received our 2-month electricity bill and noticed there was no solar production credit, so we called Tesla. They told us that our panels are not producing anything.

I never have that highly electronic bill before since I have solar panels my bill go up like unbelievable??? I know what to do in future when I don't have a job. Right now my job in bad situations. About to run out of job.

A very professional and thorough process. Installation was very quick (under 5 hours for the large system) and flawless. System looks great compared to others. App always works, makes me money every quarter and zero electricity bills.

Tesla has just the name, but when it comes to providing customer service they are the worst. I would not recommend anyone getting the Solar Panels from Tesla, do not get fooled by the name. It has the worst customer service, once they have you sign the contract they will give you crappy service.

I started with Solar City which became Tesla. Everything was fine until Tesla shut down my solar panels around July 10. My appt to restore power is scheduled for Oct 22. Solar energy less than 9 out of 12 months this year. Unacceptable. And I had to call customer service when they never called me to set up the appt.

I decided to place an order with Tesla Solar. The price was very affordable (even without the federal rebates). However, before placing the order, I asked the sales rep if I needed to cancel, would I be able to get my $100 deposit back. He said yes. Well, fast forward a few weeks, and I learned that 1. they don't guarantee production output (most if not all reputable solar companies do) and 2. their "outstanding" 20-year warranty is still behind other company's 25-year warranty. Coupled that with the other thousands of negative reviews you can easily find on the internet, it was an easy decision to cancel my order. I'm lucky I only "lost" $100 (even though I was told from my rep I wouldn't). Pretty dishonest business practice IMO. Would definitely NOT recommend to anyone.

They are a nightmare to deal with after you sign a contract. They promise you the world and once they have your money it's downhill fast. Simply put the thing was broke more than it worked. I had bought the unit outright and have since learned how to repair and make the thing work myself better than how they did it and they won't honor their own warranties. It was cheaper for me to go this route over trying to sue them as two lawyers I talked with would not take the case without some upfront money which means they were figuring not getting much from them. Shop around. Go visit other installs and talk to the customers in person before choosing your solar company.

The system was installed fast and those guys were geared up to do it that way. Solar City was the installer and they did lie about a few important things verbally when selling the system to us. The two things were later taken care of at my expense after they were added to a second "modified lease" I signed. Whenever a modified lease happens make sure you read every page including warranty when dealing with solar. A lease is iron clad. Read it. A year or two into the lease Tesla bought Solar city out and Tesla isn't focused on Solar for homes. They focus on the cars. The web site is terrible. The hold times on the phone are longer than cable tv used to be. They try pushing you to the web site for every thing pushes you to call. A loop that leads nowhere.

Purchased my home a year ago and was informed I could buy out the lease on the 5th year anniversary of the contract. Called and emailed prior to the date and was told I couldn't buy out the contract until July. Called again prior to July and was told "Oh you are too late. Needed to call before February" Which I pointed out that I had and after repeated calls finally was put in contact with a Manager. They Informed me after 8 months the buyout price would be $10,000 more than a new system. They have refused to explain how they calculated the system's value. Another matter with this company is the billing. NV Energy shows the received **** Kwh from the system and then Tesla bills you for a different amount of Kwh and tried to tell me solar Kwh are different than Kwh. Really this company is HORRIBLE. If I could rate them in the Negative I would.

Put system on about 5 years ago as a rental when it was Solar City. I don't think I'd do that again. As Solar City actual people were available for questions and assistance but since Tesla took over not so much. Still have a large "true up" amount due every year to PG&E, so the panels aren't producing enough energy for our needs. "True Up" is a yearly payment made directly to PG&E. We pay Tesla monthly for the energy we produce on our panels at a lower rate than PG&E. I wish we had investigated further.

I contracted with Solar City end of 2016 to install a residential solar energy system. They typically use historical electricity consumption data to determine the design: number of solar panels, placement etc. Since I had just installed a large exercise swim spa whose heating system is electrical, I insisted and they agreed to not use the retrospective data as it was invalid, but to take three more months worth of electricity readings prospectively to base their design and installation. However, they only took two months worth, and the system that was installed has never adequately met my electricity needs.

While the price seems to be a bit higher, at least in my experience, the overall quality is absolutely worth it. I have no concerns about anything not working or breaking after a short period of time and the service was excellent!

I installed solar panels on my home back in 2016. Since that time, I have consistently used between 20-35% more kWh than prior to installation. This has been a consistent issue since the installation. With two people working in our home, I overlooked the issue and just thought of all the trees that I was saving. However, in light of the current pandemic and the economic hardship it has created, I cannot afford do give Tesla an additional 20% just because. Read my contract, 20 year commitment. (WOW, wish I had read the fine print earlier.) Called Tesla; they recommend calling my other electric company and have them check the meter for accuracy as well as perform an energy audit. Have that call made and checking those boxes. Buyers beware, solar is not always cost-effective and Tesla is not going to let you off easily. Looking for a good attorney to get out of this with my shirt on.

The company is very professional. The installers were very knowledgeable and answered any questions that I had. They walked me thru the complete process. They went out of their way to explain how the difference in usage.

Bought my home November 3029 with Tesla Solar Panels on roof. My solar did not work till January 2020 after many calls to Tesla, who finally walked me through resetting my system. On May 26, 2020 Tesla shut down my system with no calls at all. Numerous calls to customer service and was told I will get a call in 24-48 hours. 1 week later I called again and was told I will get a call in 2 weeks. I did not get a call, called again and told I need to schedule a service call. I was given September 24, 2020 for them to come out. I was also told I must keep paying them the monthly lease even though the system is dead. This customer service is nothing but LIARS for everyone one of them. Been in house 7 months and 2 of those no solar. Now being told 4 more months NO SOLAR. This is a SCAM FULL BLOWN. NEVER EVER DEAL WITH TESLA, THEY ARE THIEVES, DISHONEST COMPANY.

They were extremely helpful not only in the panels, but the battery. Because the longevity of the battery is were it's at!! I just wish there was a hard plexiglass almost like bulletproof glass you could lay over the panels to keep them safer from nature elements!

Hello. As an individual who tries to be environmentally aware, I was eager to look into solar energy for my newly constructed home in 2015. I eventually went with Solar City in the spring of 2017 because of their connection at the time to Tesla. One of the things I remember the salesman telling me was that the rate per kWh would always be comparable to my regular utility company supplier. The deal seemed attractive. Solar City/Tesla provides all of the equipment and maintenance free of charge, and you just pay them for your energy use instead of your local utility company. However, 3 years later I am paying 2x the per kWh rate as my local utility company in PA is charging, PPL.

The salesman advise due to the size of the home it should require a 14,000 kw system but my electric bills were much lower. I explained that we have only been in the home for 6 months and it was a very mild fall and winter. We agreed on a 12,000kw system and the price was for 21,000 and payback would be about 10 years based on that. Tesla/Solar City switched it to a 7,000 kw system and did not advise us and they did not reduce the price accordingly. Now we have a large electric bill and a solar payment and payback will take 20 years. This is a very deceitful company. Please let me know when we can launch a class action lawsuit.

The contract looks great on paper but beware of hidden fees and poor installation. My system only generate half of my energy need and I end up paying more than before. I was also charged a $7.50 monthly fee for not setting up ACH even though I prepaid my account and have over $800 in credit balance. Customer service was non-existent and very difficult to get a hold of. I emailed one time and got a response after 5 days. I would go with another solar company if I have to do it all over again.

DO NOT PURCHASE TESLA SOLAR. Their customer service is horrendous and have been an absolute nightmare to deal with! Our solar has been out since March 8 and we have STILL been unable to get someone out to fix it. It’s costing us thousands and is totally UNACCEPTABLE! If I could give them zero stars, I would. I've called them at least 15x over the last two months and they've still not sent anyone out to fix the issue. How is this possible???

Tesla Solar in Florida is a Rip-off, they come to your house and install everything in one day, they do not care if it works, they just need to install to get paid. They finished the installation and it never generated power because of an issue with the Delta inverter. The Delta inverter was bad since installed, they gave me BS for 3 weeks straight until I got PTO permit to operate from FPL. I have the PTO for one month now and the System do not generate any solar, I call CS and they blame Delta, Delta on the other hand blame Tesla, two months with the panels in the roof and no energy, it is a Rip-off. The customer Service agents will ignore you and basically tell you, yes, you are screw. **

Horrible service, the panel caused leak on my new roof and damaged to the ceiling and walls right under the panels and they refused to fix it and are charging $200 for the inspection. I’ll not recommend Tesla to anyone.

I don't have words to say. Thanks to company. It's working too fine. I never need for complaint. Very good services. Must recommend to others. Go for it. Producing good power. Very good quality material they used. No impact of wind and heavy rains also.

Very slow response from customer care. They replaced our system after 2 months!!! How ridiculous???? I'm filing a case against Tesla energy. They have robbed me.

Tesla is a great company that seems to care about its workers and customers. They are busy and may have delays due to their workload, but they try hard to make things right if things go wrong. They are not the cheapest but they do a great job.

I was one of the first wave of installs when Tesla Energy was known as Solar City. The installers were great, I've had some problems with the inverter and it took a while for them to fix it, which is why I am downgrading the company. Seems like they want the contract, and then when they have you hooked in, they don't care that much about your happiness.

We're on a lease program (originally with Solar City before they were acquired by Tesla). Installation was free. We pay only for what our installation produces. Have been very happy with the service.

This company gave me hope for the future. I sincerely seen them start making electric cars, affordable transportation, bill free power for homes, I have been amazed. It is tech like this that will save the future. We will see poverty end, dreams be made, potential be nurtured, crime rate go down, dreams come true, we may even get an answer to that age old question "why are we here." The Tesla Solar Panels for the Roof are my current favorite. I've been looking into them. I know they could change the face of small struggling towns in America. Just imagine placing the cost of an energy bill back into the pockets of struggling families. They will be able to spend more on food, education, in their local economies, its wonderful. We own that to Tesla. We need to encourage America to follow their example.

Am highly inspired by those moving into the frontiers of technology especially the area of solar technologies. This is an enduring sector that support life continuity, climatic sustainability and future energy. There is a vast opportunities yet to be harnessed in this sector.

I think Tesla Energy products are amazing. There is a lot of options to choose from depending on your needs. The batteries are of high quality and can provide a good solution for colder area with lots of clouds.

Terrible follow through and policies. For example, Tesla requires a $150 deposit just to get on the list for a solar expert to call me. I paid it over a year ago and JUST got a call from an installer a week ago. Too late. Over the course of the year, I called the Tesla salesperson (car sales), who sold me the $150 deal, at least 5-6 times and called/searched for others at tesla to try to get them to give me a solar bid and then to try to get my $150 back. No success. Lots of broken promises or non-returned calls. Tesla STILL has my $150 by the way. Such cool technology and such a shame their customer care is nonexistent.

Choosing Tesla Energy was an easy and simple decision. The entire process was totally taken care of for me. I didn't have to tighten a single screw myself after the installation and I still haven't needed to. The whole thing came out much higher quality than I could have expected. The crew are professional and extremely respectful to my dog. I would do it again, wouldn't change a thing.

I had heard of Tesla Solar from others and they all had good reviews on them so I decided to go with them. The customer service was great. I always felt my questions were answered. As far as the service and products, I have no complaints. It was as expected. This has saved me tons of money. Guaranteed I had to put out money but in the long run I would be saving much more. I would suggest others to try them.

My dealings with Tesla for the past 4 years has been good. I got a good contract with them, Solar City, at the time. When I put on my new roof last year, they were here when they said and did the work well.

My house is in escrow and I have been trying to get information on my Tesla solar system for the buyer. I created an account but couldn’t find anything about solar. All they talked about is their stupid freaking cars!! I will never buy a freaking tesla car just because of this. I called and the automated system kept referring me back to the stupid “enhanced” system at freaking tesla.com. If I could rip the stupid solar panels off the roof that came with the house when I bought the house I would. I wanted to give tesla a negative ⭐️ but there’s no button. Very disappointed!!!!

We installed a leased solar on our home in 2017 using their leased solar program. We had a leased solar unit on our former home & were able to transfer it to the new owners. That was in 2016. Since that time & particularly since the bailout of Solar City by Tesla owner Elon Musk there has been nothing but negative news on Tesla. We've had our current home on the market for over a year. It's a newer home in a 55+ community. We're retired real estate appraisers & know/understand the market well. The average marketing time in our community is 71 days with a 94.8% listing to sales price. We've had over 250 showings & walkthroughs & have not received even one offer! Tesla has migrated from the leased solar program to a Rental/Subscription program whereby solar panels can be installed by Tesla & if ever the owner wants them removed Tesla will do so for a cost of $1,500.

For the past year or more solar system shuts down during and after any amount of rain for days, showing a GFI FAULT (short circuit). This problem has not been addressed by Tesla. All they say is, "Your system generates the minimum agreed to in the contract." Problem is, I have zero solar production for 3-4 days after the rain stops, even in sunny weather. The system is unreliable and if I could get rid of it I would. We purchased a Tesla Model 3 last year believing the solar system would help with charging. Well, it does as long as it is working. It costs a lot to charge 4-5 hours a day at 240V, 42A using utility power. Tesla doesn't care. The system is off now with a GFI FAULT and has been for 3-1/2 of the past 4 days. If there is any amount of drizzle or rain - no solar power for days. What a mistake I made.

My solar panels have not been producing so Tesla turned them off. During the interim they were still billing over $140/month while the panels were inoperable. In addition I also had to pay BGE $120/month which is less than I pay Tesla. In essence I was double billed. Tesla refused my early production guarantee and refused to rebate for the months the system was inoperable. Tesla's solar panels are definitely not worth the money!

If I could give NO Stars, I would! Unfortunately, I assumed a lease when I purchased my home about 1.5 years ago. I have had to deal with Tesla (was Solar City) about three times now and their customer service is absolutely despicable! When I had to have my roof re-shingled, they not only held up the process, when they replaced the panels they did not do so to code. They even took pictures before they removed them, and I asked why. Was told so they placed them back the same way. Did that happen, NO!

Their proposal sounded good and I signed on the dotted line 5.5 years ago. The first few years were fine but after three years the panels are losing power and they will not come out to find out which ones are dead. They do an "even up" on the anniversary of the start up where I get money of they do not perform up to contract specs and I pay them if they over produce. The first two years I paid them but the last three they have paid me. And there is an escalation clause in the contract that raises my rates 2.9% every year.

Tesla shut off my panels remotely due to a fault message. They did not notify me until 25 days later. then cannot have a service tech come out for a minimum of 45 days. Their answer- sorry it's the best we can do and we will continue to bill you and will not reimburse you for OUR panels not producing as promised.

We inherited solar panels from the previous owner of our home, and the transition process has been an absolute shambles. No clear expectations were set: we had no idea when we’d receive our bill, how to log into our account, how to activate the gateway we received from Tesla. The person assigned to our contract transition - Luis ** - never responded to any of my emails. And every conversation I’ve had with someone at Tesla was completely unhelpful, and almost every time resulted in a transfer that entailed a 30 minute hold time. And then the person at the other end of the transfer couldn’t help. Musk and co can boast all they want about being on the razor’s edge of technological development. But the human end of their business is downright embarrassing.

They were very good at selling the system and telling me it would be a great system for my home. After the installation of the solar and batteries. It does not produce enough to charge the batteries which makes my 2 Tesla batteries practically useless. The solar will not charge them it completely. Now They say my system is underpowered for my batteries but I signed off for the system so it is my fault. Tesla believes I should use my power better. They would however sell me a second additional system that would power my home, well and charge the batteries after I have had this system 1 year. This is at an additional cost!!!

I had Tesla solar panels installed 3 years ago, then paid Tesla to move them to my new home. I notified them in November 2018 that the panels would need to be moved, and it's now almost September of the following year and they still haven't finished installing the panels on my new home. On July 1st, they moved the panels over to my new home but told us that our inverter was bad and that they needed to order a new one. They should have already known that it was bad and proactively replaced it! I've now been waiting two months and they still haven't finished the install. Also, they dropped a tool on my roof when they were here and even though I notified them 8 weeks ago, it's still on my roof. Support is terrible, and they make it extremely difficult to even find the phone number to call and talk to someone about any issues you're having.

If you are looking to get solar, DO NOT GET IT FROM TESLA! I have a PPA and I am STUCK with whatever they want to tell me. Currently on hold to talk to a representative about updating my system and I've been waiting ONE HOUR and 15 MINUTES! All they tell are LIES!

I have been trying to contact someone at Tesla regarding my solar system since May 2018! My emails get auto responses providing no info or resolution. Based on my experience with Tesla solar, I would be very cautious before doing ANY business with this organization.

Where do I start? My current issue with this company involves my roof. I relocated a year ago and was forced to transfer the “contracted” panels to my new house. The panels were installed and now my roof is leaking. I have a home inspection report for the roof with no leaks prior to moving in. The same technician who cleared the roof for the install recently reinspected and now is telling me I need a new roof (the same man). Now they are trying to have me pay a fee to temporarily remove the panels so I can have the roof repaired (my cost). They’re stories change every time I talk to them if I get someone on the line. And this is only my current gripe with the company. I advise for everyone who has a problem with Tesla/SolarCity to shut the system of and gain their attention. They need the electricity from your roof more than you think to sell and pay their investors. Or just stay away from that kiosk at Home Depot.

WE got our solar from Solar City, and never had a problem with them for 4 years. Since Tesla took over it's a mess. They lie and say they sent our true up check and have not. They even lied to the BBB! They are saying they sent a check and we have never received it. We have been waiting since March. We were behind payments but caught up and they said that's why they didn't pay us and even told the BBB that. Well we aren't behind now and still have not received a check. They even told the BBB in the beginning they were working on it. Oh and they also told us they laid off a lot of folks and had no one to sign a check. If anyone is interested in a class action suit against Tesla Energy, please email me **.

Originally has a remote Solar City rep do a plan for my house but I wanted somebody local. I found a rep through Home Depot to come out. I'll cut to it. He said I would produce 100% of my electricity based on my bills. The electric bills started coming in high. Worked with Solar City and got a lot of not helpful info like dust or shade issues. I gave 2 stars instead of 1 because after a year and writing a scathing survey, a manager from Tesla called and explained that my design is only configured to produce 59% of my electricity. That was sad news but prefer the honesty that I apparently did not read my contract and compare it to what I was told. Also that apparently when you have a loan in this case through Techcu, the electricity rate is charged higher like as if BMW charges me higher gas prices while I finance the car. Today I turned around and paid off the loan so will have to see if this is in fact true.

Solar City installed solar panels in 2015. In July, 2017 a bad storm resulted in my having to put up a new roof. Solar City removed the panels and then reinstalled them on 12-27-17. My roofer did an inspection and informed me that Solar City had drilled through the new shingles thereby voiding both my roofer's warranty and the mfg warranty. I had my roofer replace the damaged shingles for $670. The proper way to install fall protection equipment is to lift the shingle, drill the substrate, attach the anchor and when finished, reattach the shingle intact. I have spent 3 months in phone calls and e-mails and Tesla (Solar City) has refused to reimburse me. My only recourse now is to go to Small Claims Court. DO NOT DO BUSINESS WITH THIS COMPANY! THIS IS NOT GOOD CUSTOMER SERVICE!

We have a Tesla car and wanted to put in solar with the Power Wall for charging and back up. When we first contacted the local Tesla Solar team, we were originally told that the wait for the Power Wall was 12 months due to Tesla providing batteries to Puerto Rico. They then told us IF we bought the solar system from Tesla (we originally were going with a local vendor and just buying Power Wall from Tesla) they could get them in 4 months. So we signed an agreement (for $65K cash), paid the deposit and had the initial site visit. We were told to have our electrician meet with the installation team as we would need a separate sub-panel for the backup. All good. UNTIL we get a call 2 weeks later saying that there was a sudden "global demand" for the Power Wall and now it is 10 months to get them.