Tesla Energy Reviews

I have had the worst experience with Tesla solar. Since January of 2021 my solar panel has been shut off and been told that they have to change the inverter. Then they give me appointment of a month later and no one comes. I call customer service again, then placed on hold for an hour then they again give me appointment for a month later and same issue. Now it is September 2021 and my solar panel is still shut off. I have had Tesla since 2018. I am regretting getting it. I do not recommend anyone to get Tesla solar panel.

After 8 weeks of contacting Tesla about issues with the Powerwall system not charging during off peak I finally got a hold of a competent, patient powerwall specialist, Stacey **. Stacey stayed on the phone with me, identified and corrected the problem in about an hour. I am now happy with my Powerwalls as they finally work as they are supposed to. Thank you, Stacey.

We contracted with Tesla and they removed our old roof and mostly installed their new solar roof back in February 2021. At that point, they ran into a problem with our utility company (PG&E) with hooking it up, and were told by PG&E that they need to hook it up differently to get approved. They have since abandoned the project. It's now September and no one is returning our calls or emails. They also left a bunch of equipment (over 100 square feet of tools, wiring, etc.) in our garage and driveway. We've had multiple of our primary project contacts leave the company (we find out because their email bounces) so clearly they have an employee retention problem. We are stuck and we can't get anyone to talk to us. Avoid our mistake in working with them.

Finally decided to install solar so I contacted Tesla on Sept 2020. I first spoke to Steven ** and the documents were signed Oct 2020 and he also promised me that the project will be completed on or before Dec 31, 2020. Unfortunately, after they installed the panel on Nov 5, I have not heard from him or tesla for many months so in March 2021 I contacted him again and he told me that he no longer works for that dept and my account was transferred to a different person, Rena **. The project started to move again but it got stalled again. So I again called them to follow up and learn that the new project manager is Giovanni ** which he is not so responsive as well but finally in August 2021 the installation is completed and finally got the permission to operate last day of August 2021 but the system doesn't work - Not producing any POWER.

Have a 2.2k system which only max output of around 1.7k. I called during spring, rep say probably because of sun angle. Now mid summer still about same output. According to tech rep. It's ok because I'm in range of the system daily output. Only because I get a lot of sun. So they not going check it out even if I have dead panel or it's not hook up.

The technician came by my house to install the solar system and broke a few circuit breakers. I contacted customer service so many time and also the solar advisor, Jade ** about the issue but haven’t heard back since last month. I am very frustrated with the situation that no one is taking responsibility for this. Please have someone contact me and resolve the issue as soon as possible.

Submitted deposit on 2/26 for solar roof. Was assigned an actual person as agent. Asked them questions such as time frame, expectant loading given our roof orientation, etc. Made repeated attempts via email and phone to contact my agent and get answers. After getting no response, I cancelled my reservation on 4/8. I did get an email confirming my order was cancelled. So, there's that.

The local Tesla PowerWall installation crew did a fast, thorough and painless install today of a single residential PowerWall at my home. They covered every detail including painting the conduit to match the house color per HOA requirements, and were kind and courteous throughout.

We had an issue with our Tesla Powerwalls. Stacey worked with us and was very knowledgeable about the product and our issue. I can not say enough of how wonderful she was and very patient with us. She explained everything to us so we understood. She is definitely an asset to Tesla and will always ask for her. Again, she is a great person, treated us with complete respect and helped us so much.

Tesla Solar team from Livermore came and installed the solar panels and batteries. It was 2 day project and it was the smoothest experience of a team working on a project. The main guy Saul was very friendly and helpful to answer all questions and help wherever needed. He made sure that his team was fast, effective, organized and clean.

I was told the installers would arrive a certain time and they did. They were efficient with their time. They installed each panel with care. Straight lines all around. Kept the area clean and secure.

Some people may have had a pleasant experience with Tesla. As far as the product goes, and the install team, it has been great. However, my project manager, Miguel **, has been non-responsive, and when finally reached (through another tesla employee) dishonest with me. He sent a rebate offer, which we took advantage of, then after the panels were installed, informed me I did not qualify because they (Tesla) were not able to get my job booked in quarter 1. When I pointed out the rebate offer stated it had to be installed by July 31, mine was installed in May, he simply stated he has worked there for many years and knows what he is talking about and I'm wrong. He wouldn't even allow me to send him my official tesla rebate offer email I had received.

Being a Tesla auto customer, it was my first preference for solar. Their process is smooth. Installation was done on time, very neatly done and with utmost professionalism. They arrived on time, everyone was remarkable in their own area and tremendous expertise. I am really happy.

Professional and efficient. They were on time, worked non stop, cleaned up during and after. Attention to detail and spent ample time explaining how to use the product. Couldn’t have asked for more from them.

They arrived on time, worked hard and efficiently. They were careful and cleaned up after themselves. They took time to explain all aspects of the products. They were flexible and considerate. We were very satisfied.

The company is poorly organized. They have come out 4 times and still not completed the job. My time is to be taken in consideration to take 4 days off to be home and still not complete. The guys came to work are good and sincere but the organization by those at the back end is terrible.

Very capable of performing their job. Took time to explain details to consumer about work being done. Explained purpose of inverter panel and gave consumer choice about location. It was very obvious that the quality of work was excellent.

The Connecticut Tesla Energy solar system installation crew (Kyle - crew lead, Matt - electrician, Eric and Scott - crew team) did a great job! They arrived right on time, reviewed the installation plans and process with me. The installed system looks sharp and professional. Hats off to the crew working this job in 90+ degree weather.

The installers were excellent! Couldn't have asked for a better crew. They made sure we knew exactly what was happening and what to expect. They were nice, friendly. Wonderful! Thanks for the great experience.

Regardless of the quality of the product, the quality of the service is by far the worst I’ve experienced. Worse than peak (through?) Comcast in the early 2000s. Long wait times with no call back service, zero response from project managers, multiple project managers through the life of my project, none of whom ever seemed to know anything about my project. Tesla was so backwards that they sent an inspector out before the installation was even done. Cannot recommend them at all, even though I went into the process very excited and hopeful.

We had Tesla Energy install a whole solar roof and series of Powerwalls at our family home. It was a big leap of fate, but as soon as the install team arrived it was clear we were in capable hands. Donny and the guys were so diligent and polite, we had multiple neighbors make comments commending their hard work. I would do anything possible to retain a team like that if they were on my payroll.

Arrived on time. Informed me the progress and status along the way. Asked me to prepare paint for painting new conduit added outside of house. Care about me as a customer. Clean up area before leaving.

The entire process and experience with Tesla Energy has been fabulous. The initial online submission for the Solar Roof was painless and there was ample voice and email communication to gather the required information for sizing the system. The turnaround time for the initial design and proposal took a few months and there was quick rework based on feedback from me, then the project manager.

Updated on 08/09/2021: Everyone knows Tesla solar panel and power walls - I agreed that they are fine product but the issue is always with people who are handling them. I am glad that I ordered solar panel and power wall (2ea) and they are working great but panel installation crew did fine job over all with panel installation except one panel’s screw (securing panel to roof) was loose that I was able to lift it with my finger (wow) and not so good with clean up and found two damaged roof tiles - even though they replaced some damaged roof tiles - they still left some damaged tiles as they were and did even bother to let me know. It was verrry shocking experience.

My wife and I had been considering Solar for some time. The day finally came and we were excited. We were VERY fortunate to have the Falcon Heavy and Dragon Heavy teams doing our installation. These two groups of individuals are as top notch as you can get. They were polite, respectful, and hard-working. Every last one of them! They showed up on time and knocked out our Large Solar installation in TWO days. They made sure to minimize any impact to me and my family and took special care to ensure we were without power for as little time as possible due to our 10 month old being at home at the time. I cannot recommend these two teams highly enough. They made sure that I was happy, that my input was heard, and that all my questions were answered. These two crews are part of what makes Tesla so amazing. I wish I had more experiences like these!

The local install team was great! Only hiccup was lack of communication along the way from the Tesla corporate people, but the roofers and electricians were awesome. They were really knowledgeable and efficient.

They were very professional, great communication, and they were very safety minded. The work was completed far more quickly than I anticipated and the workmanship looks impeccable. They also cleaned up everything and left no debris. Excellent experience!

I signed the contract in October 2020 and got the panels installed in July 2021. I still haven't got them turned on. The initial installation date was in May. A crew came with small ladders and had to postpone it. Since then after 4 postponements, my panels got installed. It's been a month and no sign of turning it on. Town inspection failed and I don't see any action from Tesla to resolve it or they are being very slow on it. I recommend do not ever sign up with Tesla energy. I regret signing up with Tesla. They have no sense of customer satisfaction.

Our story of misery begins back in 2020 when we applied for and got our HELOC loan. About September. Straight after we applied for the solar roof. After the registration and house photos and other fairly straightforward steps we were told it would take a few months for approval. Fast forward to March 2021, we finally got approved. Seriously? Onto April, a random bunch of subcontractors turn up to rip off the old roof. They do a horrible job and leave leftover shingles. This is approved by the Tesla "inspector". The following week a load of solar roof tiles were dumped in our driveway and a few days afterwards the Tesla roofing crew shows up. It takes an hour before they inspect the roof and discover the awful job done by the subcontracted roofers. Everything grinds to a halt.

By far Tesla offers the best value but at the cost of customer service. The process took months. Months with almost no communication. Once Tesla had the permits in place things moved very quickly. The actual installation was completed in one day but with very little attention to detail. Although the garage had a massive attic above it, all wiring was mounted in conduit on the exterior and interior walls. Multiple roof tiles were broken during the installation which will likely be fixed during the final inspection. The "concealed edge" was only applied to one edge, whereas the Tesla website shows the "concealed edge" applied to all side. We are contacting Tesla to have this rectified. The emergency shutoff was not installed straight and level. The system itself is fantastic and easy to use.

The Tesla team showed up to my home on July 23rd 2021 with a full crew of installers. The head electrician went over the entire Solar Panel and Powerwall installation process. He explained that the job would take most of the day to complete and that my power would be out for about four hours. The solar panel team completed installing the panels by 12:45pm, the electrical components including the Powerwalls were completed by 2:30pm. We were without power for approximately 45 minutes to an hour. The Tesla team did an outstanding job, the solar panels & Powerwalls look great, the wire runs with conduit are minimally visible and the system is generating enough power to allow us to be Grid neutral. We're very pleased with our Solar Panel & Powerwall system!

Better coordination needed between local inspectors, PGE, Tesla roof panel crews, and power wall. On site very expert installation, but time between roof installed, power wall installed was at least two months, all because hand off between agencies was not known to each party.

The installers were great. Customer service along the way was very inconsistent. Some gave wrong information and some were wonderful and very helpful. I was told it would be installed by mid May as they wanted to get my area done soon, yet it didn't get installed until July 30th. Many delays on the loan ops team sending documents to the lender which took about 6 weeks. The customer service is very inconsistent overall and needs a major overhaul. My project advisor was unreachable for the past 3 months and I worked with other people. The customer service for solar is not in alignment with my car experience with Tesla.

Tesla installed my 16.32 solar panel. From the point where I placed an order on web to installation it was well coordinated and the team answered all my questions. In have few doubts such as the conduit that run on the roof. Team called me and answer all my questions. They even match the color of the conduit to the roof and my siding. Overall it's great to work with Tesla team.

All members of the Tesla Energy crew were equally knowledgeable of both the products and system setup. The crew’s work ethic was above and beyond, as if it was their own house they were working on. I would highly recommend Tesla if all crews are the same as the one that arrived at my house.

We had installed Tesla Solar panels in 2018 in Nassau, NY which included a 25 year extended warranty coverage from Tesla to monitor and service the unit ensuring that it continues to work properly. But as of JULY 7th 2021, the system stopped working. The monitoring system sent us an email after 6 days of downtime. There is next to nothing in terms of customer service support after installation. The App directed us to initially self-triage the issue using online tutorial and when that failed and we finally got to speak with someone from support team after a week, we were assigned a Case # and were given an appointment for a technician to come by after MORE THAN 2 and half MONTHS LATER on SEP 21ST.

Tesla is a big name in the industry today and that's the only good thing about my experience (apart from the two day install process which was great).

When I purchased my home, I was forced to take over the previous owner's contract with Tesla Solar or I couldn't purchase the house. We lost our home in the Northern California wildfires. My family lost everything, including all of the solar panels, in the fire. I was in escrow to sell the land and found out there were four clouds on title from Tesla. After literal days and hours on the phone with Tesla, I found out they are going to charge me $48,000 for termination of contract...even though I had no feasible way to fulfill the contract. This means that My family will lose all the proceeds from the sale of our land. My recommendation would be no never ever deal with such a heartless company. Tesla is more interested in the all mighty dollar than people or helping the planet.

Researched many vendors for Solar panels for about a year and found Tesla solar panels were cheapest. I requested for a system design for 17 panels for my needs and they accepted and installed in a timely manner. Did proper communication on every step throughout the project duration. System was on today morning and still need to see how the panels work as per configuration. But, overall it's a good experience with installation.

Tesla's recommendation, our purchase, and the installation happened with step by step precision. The installers are specialized into powerwall/electrical guys and roof solar panel men. The job was done in 4 days. It was scheduled for 3, but there was rain. Good crew and a good looking job. Can't turn it on until it passes county inspection and then energy company inspection. Tesla is impressive and every employee that I have talked with loves the company.

I was completely amazed with the level of care the Tesla installation team showed when they came to my home to install my solar system. Armand and his Blackbear team out of Orlando were on time and very professional. Every single team member was friendly and very accommodating to my personal schedule and needs. I highly recommend Tesla not only for affordability and quality but for the level of professionalism their team showed.

We finally got our Powerwall batteries installed on Friday and we are stoked! Already we are seeing the benefit of being off the grid at night now that we are storing power during the day. Only downside is that we were on the waitlist for 10 months! Otherwise, 5 stars.

The Tesla products- solar panels and power wall storage are great. Order and install went smoothly and the system ran great during the testing period. However at this point the system was turned off. When I inquired as to timing for the permission to operate (PTO) I was told (for the very first time) that Tesla was way backed up and could not even provide a firm date for when the PTO request would be submitted to PG&E (after which there will be a further PG&E delay). When pressed Tesla will say 60-90 days but this is not a promise. All of this is AFTER full payment for the system and all required paperwork has been filed by me. Tesla indicated they are short handed and have a big backlog but none of this was disclosed at the time I put my order in. Consumers beware. It is shameful that during time of power shortages, blackouts and shut offs due the fire risk that it is Tesla paperwork delays that are preventing more solar power on the grid.

$1.5/watt excellent team that installed a 4.08kw system from 7-11am. The system looks beautiful and I can’t wait to pay it off in 3.5 years! If you are looking for a proper investment, this is as good as it gets!

The sale process to the go live with Tesla Solar is horrible, pick another company. Tesla had to submit to the city 4 times to get the permits correct for the install, they took a month each time to correct and one month they did nothing. The install was done in a day which was good. Now they have not told me the truth about getting the utility company to accept the install, it took them almost two months to send the utility company the paperwork to get the install approved, I am still waiting for approval, they lied to me about what was taking so long, they blamed the utility however they did not submit to the utility until I started to hound them about going live. How do I know this, well the utility company sent me the info and date stamps from Tesla.

Before you buy keep this in mind. Your solar panels are producing little power in the summer time. The efficiency has dropped or the panels do not work. Who do you call? Well, nobody. There is no Tesla phone number. Look for yourself if you do not believe me. They have an app that does not work. There is a website for purchasing panels with an email contact. Except they apparently do not answer email questions about needing support. There are no humans working in Tesla. Not even a number with a computer or recorded message to call. There is no customer service or help desk to contact. Run if they ever approach you. Unfortunately, we bought when it was SolarCity and Tesla came and ruined everything. The only thing that remains is the monthly withdraw from our checking account.

Let me tell you how amazing the two teams were. They were always on time, funny, amazing customer service. Not to mention they came back out next day to replace tile they broke. But on other hand upper management and customer Service need a lot of help Dave who is head of one dept is the only manager that I feel is worth being a manager. He is funny, knows how to fix things to make it right and takes ownership of the issues I have been dealt. 5 stars to all of the installers and Dave the manager to making this install I will never forget.

Live in the Coachella Valley. Temps were around 110 the guys did an outstanding job installing my solar. Nice clean job. Very polite and professional. They determined that they would have to return to finish the job and did return within 2 days.

Solar roof was installed about a month ago, but no words when the project will be inspected by the town, obviously I could use the solar energy either. They left the materials on my driveway and after a month, one package is still on my driveway. Message the project manager and support, seems like no one cares to clean up the mess. The Tesla subcontractor, Panda Exteriors, claimed a wider gutter (6") was required in order to pass the inspection and asked extra payments for the gutter, but never come back to finish the job.

Tesla installed my solar panels in 4.5 hours and finished by lunch time. 3 guys arrived and were polite and worked hard. They explained the whole process and answered all my questions. The panels look sleek and the Inverter looks way better than my neighbors. Thanks for the good job.

I had my 4.08 kw system installed 12/30/2020, they used q.peak duo blk-g6+ 340w with m4-tl-us delta inverter which we later found is not compatible with their system. I was initially pleased with the techs who installed until I later realized the shoes they wore on my roof damaged the granular coating and wore down the tiles around the installation area. On top of that, the techs left holes from the anchors which they later repaired but have yet to repair the roof. In January I noticed that the system seemed to be turning on and off and within a short time the delta inverter started shutting down at 3:15 pm daily in full sun. Perplexed the calling to Tesla continued for months on end with no resolution.

Tesla Energy keeps emailing me to schedule maintenance on the solar panels. I have tried to download the app. No success. I can't even download my account. They don't recognize me. I tried replying to their email and no one responds. So I called 877-798-3752, I spoke to a nice lady that had me call this number- ** for servicing. I was on hold over an hour and disconnected. I called at 7am pacific time when they opened. I was also on hold an hour when trying to call the first number as well. I also emailed site surveyscheduling@tesla.com. It should be easier to set this up. A phone call, text, email...

I assumed a Solar City PPA lease nearly 4 years ago. I wrote an earlier review complaining about how the electricity costs more than what we buy from the grid (PGE/MBCP). Over the 4 years I've tracked it, our power from Tesla costs 22% more than what we purchase from the grid and it goes up 3% every year. I started having problems with the panels back in December 2019 and were told they would be replaced under warranty as they were leaking and there was water intrusion into the panel. I heard nothing back for months - called them repeatedly and never got an update. Tesla showed up in June 2021 to the do the replacement without warning - just showed up on my doorstep to replace them one day. Good thing I was home and could accommodate the installation.

Few weeks after installation still waiting for the company to repair damages made to my house after installation. Project advisor is unresponsive. No updates on project status. Subcontractors that Tesla hired who ultimately should be responsible for the damages to the house during old roof tear-off declined responsibility and pointing finger at Tesla. Tesla does nothing. I would rate the roof installation as 3 of 5. Tiles are bulging. It has been reported to Tesla but again zero response aside from "we are working on it". Tesla Energy employees were asking me to open my garage while they were working on project.

I spent 44 grand with Tesla. They installed my solar panels but one was kind of gray looking and had a sagging center. It has thousands of hairline cracks in it. I documented it from the beginning. Now they want to charge me to come and replace it. I’ve sent letters with photos and documents dating back to recently after it was installed. The recent Tesla repair guy verified that it is a defective panel. Now they won’t even reply to my emails.

Top-notch quality product and install. 10kw system installed with 1 inverter and 3 Powerwalls. Very aesthetically pleasing install of the panels, inverter/gateway, and Powerwalls. Initial project manager communication was a bit rough/spotty. Great work by local Tesla Energy Seaford, DE team!

Updated on 07/08/2021: Just completed a review regarding troubleshooting a new Tesla Power Wall. By the time the review was submitted, the issue had been resolved by the Tesla engineers and my system is fully functional. To say I'm satisfied with the service is an understatement. Fantastic support.

The Installation was fine. The back office process is HORRIBLE, after installation the final inspection from City, I was informed that they are not able to submit the application to local Power utility company as they have backlog for 90 days and then it will take up to 30 -90 days from the Power Utility Company to give permission to operate. Back Office does not have enough people to process application on time. They can come back and always say we are backlogged again and you will have to wait for another 90-180 days. So now they have my money paid in full and no Solar for next 6 or more months. Note: I had to submit the payment in full for more than $16,000 after final inspection.

Install went fine but that's where "fine" ended. We were told we could expect to operate in 6-8 weeks. Our panels were installed in early April. It is now JULY and Tesla still has not sent the application to operate to PGE. We were told by Tesla that pge is slow... Only to call pge and find out that the issue is with Tesla. We called Tesla and were told they are "backlogged" and it could take 60-90 days before they even SUBMIT the application to PGE. Specifically, even though our system was installed in April and passed inspection in early May, it could be mid September before PGE is even aware of our intent to operate. I asked on the phone to speak with a manager or even someone who could walk ME through the paperwork, and was told "they will just tell you the same thing".

Was SolarCity. Now Tesla in 2016 when my solar system was installed, we owned 14k financed at 5% for 30 years. 5 years later it is 14k minus 200$ principal, over 3800$ interest. The answer from Tesla is that interest is based on solar panel productions. That was news to me. What it means is that I will still own close to 14k after 30 years the way Tesla/Solarcity sees the finance agreement saying interest is based on production. What did I miss on the fine print?

Steve and his crew installed my panels and electrical boxes in one day. They did a great job installing and cleaned up the yard. It looked like they weren't even there. Looking forward to turning on the system soon.

We hired Tesla to put in solar and they have been out several times. They have done it wrong so many times we’re 4 1/2 months out and they still have a problem. Every time they come out they find a different problem that the previous crew did. We still have holes in the roof that they said they filled but didn’t. I’m worried about when winter comes. They’re communication is awful, the project manager they assigned won’t call back or respond to emails. Then they have workers come out and tell us they don’t know why they’re here. We’ve taken time out of our day for them to come out and fix what they did. We have not been offered any type of discount for their mismanagement. The worst management and customer service ever on such an expensive buy.

Crews arrived at promised time and worked hard to complete the solar system installation. We were impressed on how quickly they overcame the poor design documentation and made decisions on the work site to complete the job on time.

Top notch crew with great communication and improved expected performance of solar panel with recommended changes to panel positions based upon observed sunlight. They were on time and worked steadily during the day and cleaned up after install. Answered all questions

I have been working with Tesla for months on a solar project with 2 power walls. The design phase was extremely slow and unresponsive. Multiple project managers, sometimes taking over a week to respond to an email. However, the worst part has been the installation. I ordered 2 powerwalls. Contract and spec sheets provided were for powerwalls. Installation team showed up with Powerwall-Plus. Unfortunately this is a different product with different dimensions and won’t fit into the installation space. Now because Tesla switched my product, it has to go back to redesign. I can’t get anyone to prioritize my install. I feel like they abandoned me. Hoping they will step up and expedite providing me with the product I ordered and prioritize my installation.

We had our solar roof done. The team of people that came to work at our house were ultra careful, neat and very knowledgeable. The whole crew was very respectful with our property, no mess left behind, and they made sure we knew exactly what was the next step. The technicians, electricians and roof guys were beyond good,

When it came to installation of our solar panels and powerwalls (2) the Tesla crew was very professional and very responsive to my questions about the system that was installed. They were out of the Los Angeles office in Atwater Village and Ritchie ** and Gus ** on the powerwall side did a great job. I was thinking of adding more powerwalls and they were able to get answers from their design team quickly so that I could make an informed decision. Can't wait to get inspections completed and flip the switch to start making power.

Install team arrived on time. Quickly explained everything they were doing in detail. Were open to my suggestions when they were able to safely accommodate me, and would give detailed reasons when they could not. Install was ahead of schedule and they still while took extra precautions to be safe. The panels, powerwalls, were high quality.

The installation crew were professional, courteous and amazing to deal with. They were attentive to detail and were willing to help me configure the solar panels and powerwall the way I wanted it. Clean install couldn’t be happier

My solar was installed 6/30/21 after purchasing the system 1/4/21. I had numerous project advisors over that time and was told various reasons why the process was taking so long which proved false. The various project advisors tried their best when you finally got ahold of one. It was difficult since the majority of them were located out west. I basically was on the verge of canceling the project from March until just a few short weeks ago. I literally told Tesla to schedule the installation at risk or I was canceling because I was tired of waiting. I hope the inspection and approval process is a bit more smoother cause I don't need any more headaches.

After some initial communication issues, Tesla performed at a very high level. Install completed in one day with timely inspections and the price was significantly below the competition and with much earlier install dates. Looking forward to operations of the new solar system. I Would recommend Tesla to others installing solar and storage systems on their homes.

My overall experience with my solar system installation was excellent. From the site inspection to city inspection, Tesla Energy was professional and efficient. Tesla Energy managed all the permitting process and inspections including fulfilling specific requirements regarding my HOA rules. In addition, they were very price competitive based on the quotes I received from several other local vendors. The installation was done a week early, and Tesla showed up 30 or 40 minutes early for the city inspection to ensure everything went smoothly.

It's been almost 2 months since my initial review and now I want a refund of the whole system. It was wired incorrectly for about a month before they figured it out. During this time I called customer service numerous times to schedule appointments for technicians that either never showed up, showed up late, or just randomly showed up the next day. One day they came to fix an issue that had been resolved a month prior. My project advisor popped smoke as soon as the certificate of completion was done (which was also delayed). Now, after they rewired the whole system, it's underperforming (confirmed by Tesla) by 200%. This whole thing has not been worth it so now I am going to begin the refund process... if that's even an option.

Excellent customer experience. Smooth installation. Very happy with the professionalism of the onsite staff. Finished their work within a day for a complex installation. Would recommend to others without a doubt.

Although I had quite a few issues finally getting to the installation process, once the team finally arrived and did their job. I couldn’t be more happier. Both Tony and Dave are a great at what they do.

Crew was very professional and prompt. Arrived early and had to troubleshoot an issue with the installation. Issue was solved in very little time and job was completed in a timely fashion. Kevin did an outstanding job from start to finish.

I really should give it 4.5 stars: initial dealings with Tesla were strangely inconsistent. The first Tesla rep I dealt with seemed strangely unfamiliar with the product and unable to answer certain questions I had about Powerwall and the installation process in a convincing way. Then she disappeared and another dude took over--sort of, but not really. When the power company had issues about certain documents, I really needed to talk to someone at Tesla as it seemed the whole job might be jeopardized, but nobody ever got back to me even though I kept trying and trying to communicate with them. It was weird. Then (and I would normally actually appreciate this) nobody called/texted to confirm the installation date the day before, which cast the whole thing in even more doubt.

They installed solar panned with utmost care and safety. They have been very smooth and work was completed on time. This is very prompt and answered all the questions that I had. Very accommodating and professional all along.

So far in the process, we are very happy with Tesla. Alphonso and his crew came out for installation and they were fast and efficient even in this heat. They walked me through the install and kept me updated on how it was going the whole time. Can’t wait for the next steps and thank you to the crew Alphonso, Mark, Jorge.

Gustavo and his crew out of Los Angeles were very professional and thorough in the installation of 25 solar panels and my 2 power walls. They installation team was clean and quick. Would recommend to anyone looking for solar energy.

My experience adding panels to my existing system was well below expectations. Outside of the onsite survey and the installation, my experience as a customer was horrible. My project advisor was supposed to be my POC, however, they were completely unresponsive. They because I was assigned to a Maria (unresponsive) and then to a Carolyn (unresponsive). All updates that I received occurred because I had to make it happen by calling and speaking with other reps. No proactive attempts to provide updates occurred after the survey was performed.

Ordered PV panels and 3 powerwalls. The whole experience has been quite pleasant and the install crews were exceptional. Will highly recommend this system to everybody I know! It’s really a no brainer, because all paying in financing is your Electric bill amount and no deposit???

They did a great job. They were super fast, done in 2 days. I have fish tanks that require power and they provided a generator for them. Very friendly and accommodating. Would recommend to anyone looking for solar because they are fast, efficient, and cheaper than most other companies. And come on, it's Tesla.

Excellent work from the whole Tesla Team. They all did a Super job. Very professional. They came on time. All the electrical equipment left in a very clean appearance. I Definitely will recommend this Crew.

Installers came early in the morning as scheduled and they did a great job. Explained what they planned to do. They were flexible and accommodating. Good at troubleshooting potential obstacles. Very happy with their work.

The product is great but the Project Manager pulled a bait and switch on me, I later learned that he did the same thing on 2 others that I know. 2 weeks after I signed the contract he sent another with a 50% in price. I fought this and got my original price back. 3 days before install he sent another “contract update” with an additional $5,000 on it for rotted facia board, rotted underlayment, and stated an extra charge due to 2 layers of roofing rather than 1. I asked when he visited the property and was told he didn’t but he had photos from the air. At install, only 1 layer of roofing, no rotted facia boards, only 2 sheets of plywood needed replacement.

The installation crew was very professional and safety minded. I was very impressed with their dedication ensuring that the installation met my expectations in a very safe manner. I would strongly recommend this service crew to anyone looking to have Tesla solar panels installed.

The installers were great but the scheduling it was horrendous, my first account rep got fired. Nobody told me they never reassigned my case to anybody else so I had to hunt down somebody about my order. They sent the poor installer to our house the first time with no knowledge that we had an existing solar system so they left. It took 2 1/2 months finally for Tesla to reassign my case and have the installer come out and install the power walls the installers were wonderful but the customer service from Tesla getting to the final product being installed was a nightmare.

The crews arrived on time and got working quickly. They were very professional. I was impressed with the coordination of safety harnesses, broken tile replacement, and walkthrough of the app and pw.

The installation was great, quick, easy. The two leads were informative. Tesla is so large that if you have any follow-up questions the next day, it's hard to get any answers. There are so many phone numbers that no one knows what's going on or who to contact. I was on the phone for over 3 hours with 6 different people over two days just to get simple answers.

Called yesterday, got appointment the next day! Job was done quickly and electricians showed me how to access my Tesla account on my cellphone and check my solar usage, powerwall charge and home usage.

I love Tesla products. My car, home charger, solar panels and Powerwalls all work wonderfully together and the app ties it all together beautifully. No complaints at all about the technology itself, which is fantastic. Installation was also a pleasant experience. Quick, clean, efficient, and great communication from the team that was on site. Mild frustration that they won't let me retain and sell my solar RECs, but that's part of their business model and a part of the total package price comparison to the competition. I get it and can accept that.

Install is not 100% complete yet, but so far the team did a great job with the install. Juan did a great job representing the team putting on the panels, and they did a fantastic job. Panels look great. Jon and Jose did fantastic job leading the electricians (Luis, Steve, and others) to get my in-wall in garage installation of the powerwalls installed. At first I was very concerned when initially Steve and Luis did not know about the difficulties in the install, but Jon and Jose came to help and did awesome. Jon and Jose from my first day install in particular were fantastic and I would pay extra to have them work on my projects in the future. Still waiting for them to come and finish the electrical wiring in and close up the drywall, but I am satisfied with the service so far.

Overall I had a great experience, there was a rain delay but they made the most of their time here and then at the end explained the remaining process to me. Everyone was professional and focused, I'd highly recommend them and have!

I signed up for Tesla solar panels. I found that communicating with telephone customer service after each step ensured timely and accurate response. I received installation in less than six weeks. I did my part and stayed on top of each step, and could not have been happier with all of it. Thank you!

Updated on 07/10/2021: Now I found out they submitted incorrect documents by calling my utility company. I was quoted getting a solar edge inverter but when they came and did the install they installed Tesla inverters. Since it didn’t match the permit it needs to be resubmitted. It’s amazing that I had to do all the corrections and when I tried to notify them, nothing. It’s July 10, 2021 and I’m still in the beginning phase of getting a meter installed and who knows when they will figure out the problem. I would not recommend them at all. Go with a local company. Elon if you’re reading make things right. It’s wrong your company treats people like this during these harsh times. I’m backed up on bills and now my electric went from 220 to 448 a month because of loan payment. 40,000 dollar system and I can’t even use it.

This crew was exceptional from start to finish. Perfect installation. Let me know what was happening the entire time. I would not hesitate to recommend the Santa Maria based installation crew. Give them a raise!

WOW. I am shocked and at a loss for words. Worst company I have ever dealt with. DO NOT WASTE YOUR TIME WITH TESLA SOLAR - YOU WILL BE DISAPPOINTED, FRUSTRATED, AND STRESSED BEYOND BELIEF! I should have looked at reviews before being a "Tesla Fan Boy" and just going with what I thought would be the best customer experience/product. I was about to purchase a Model Y and also waiting for the Cyber truck but after this, I can say without a doubt I will not be purchasing anything from TESLA. Why they suck:

Stacey was an incredible resource; I learned more about my Solar system in 45 minutes than I had in my previous 4 years, She was patient and professional at all times and in no way was she condescending towards a tech novice. She should become the poster representative of what all tech support staff at Tesla should be.. I gained an enormous amount of respect for her Professionalism. Thank You ever so much Stacey for your absolutely marvelous support. Keep up the outstanding work. It is greatly valued.

Timely, professional, and informative. In other words, exactly the expectation a customer should have and exactly the expectation that was met. There's something to be said with be on time and proactively making sure the customer is aware of each step. Just perfect.

On June 2 the Comanche Team arrived from the Stockton Tesla office. A few minutes later the Powerwall team arrived. On June 3 all was installed and looked great and worked. This was not a small system. It had 12 solar panels on the front of the house and 24 on the west facing rear and they made them look great. The two Powerwall Plus units were on the north garage wall and the interface had to look nice.

Very happy we went with Tesla for our solar roof project. Communications once the project started was excellent. Job site was cleaned daily. Even though our roof was likely more complex than originally anticipated they remained committed to finishing the project with amazing attention to detail. All our neighbors were impressed with the professionalism of the team and how they left the site every day. This is a technology company that happens to work on your roof, not a roofing company that is installing technology.

Original solar installation was by Solar City and they were bought out by Tesla. After having Tesla contracted a group to put screening around the solar panels a few years back for pest abatement, no one advised of tile roof damage. It is now 4 years later and I was just made aware of over 100 tiles that are cracked/broken and places where the cuts for conduit were poorly done. Tesla advised not their problem. I had repairs done and required over 100 tiles to just ensure the roof would not leak. Was advised I need a new roof...again Tesla advised "too bad" in so many words. To replace the roof, the panels have to come off and must go back on for a cost of $3900 in addition to the cost of the roof.

This roof is absolutely amazing. The crew was great. They were nice and got my roof up in no time. They were also very knowledgeable about using the app to control the roof and power walls. I'd recommend this roof to anyone looking for a beautiful roof that produces energy. There is nothing better out there.

The installation process was flawless. The installers showed up on time, were polite, finished their work efficiently, cleaned up afterward, and took time to explain the system to me. All good. The sales process was another matter. That was a frustrating shambles, with simple questions unresponded to for weeks if not months at a time. I almost gave up. Fortunately the guys they finally sent to put the thing in changed my perspective on Tesla Energy.

After ordering the system on Tesla’s website, communication was poor. Our project “manager” changed 3 times and none responded to queries in a timely manner. Aside from a series of redundant texts and emails confirming an install date, there was no collaboration on placement of breaker boxes or Powerwall placement until the day the crew showed up to install. The electrical plans submitted to the county were unworkable and only the ingenuity of the electrician, brainstorming with me for nearly an hour, produced a satisfactory alternative solution. Even so, the plans will have to be revised and resubmitted to the county for approval, causing several days of activation delay. I would give the installation team 5 stars and the pre-install process 1 star. Tesla’s current pre-installation process is ineffective and inefficient.

Ordered my Tesla solar and Powerwall in Feb-Mar time frame, got it installed by late May. Customer service and advisor side of Tesla energy still needs work, but both the Powerwall and the Solar install team were stellar. They had the work done in 2 days and made it look nice and clean. Dylan, Ryan and the whole team were professional, polite, timely, and transparent. They also cleaned up the job side very well when they were done and were very accommodating of questions. Tesla is building a great team of installers who take pride in their work!

Failed panels. No response to requests for four months. Called several times. No answer. Charged me for their panels failing. Again no answers to my questions. This company hates consumers. Stay away and save.

Once we were finally able to get the contact information for the Tesla in our area, they were super responsive and easy to work with. We were able to work with them directly to come by to remove and reinstall the electrical boxes to get our replacement siding work done. They were able to do it sooner than what was told to us by Corporate. Barry and Jeff in Massachusetts were amazing and if I could give them more stars I would.
More

I would actually give no stars if possible. Since the first minute of the system activation one of the inverters (new Tesla inverter) never worked, their so called inverter issue expert team, on-field technicians and the crew who installed the system had no clue what went wrong. Each one of them pointed different broken things. Every time they want replace some hardware it takes at least 15 business days to get that order delivered. Their customer service does not have any clue on how to diagnose the new Tesla inverters, each time when I call the customer service after several hours being on the call they either end up saying "I will get back to you" (which they never did) and end the conversation or they redirect the call to another department who also does not have any clue. Worst company to go for solar projects. Given an option I would like get rid of the system from my roof and do my business with other local competitors.

This is our second solar system we have purchased. Two years ago, Sun Run installed our system in Lincoln, CA. We had problems throughout the installation and hook up. Tesla has given us fabulous, professional service every step of the way. Unlike Sun Run, we will pay for our system when inspection has passed. With Sun Run, we were required to pay upfront. Our system failed inspection three times.... With Tesla, supervisors are inspected by different, qualified inspectors from the company before the county inspection. Installation from start to solar roof installed was four days. It was months with Sun Run...Should we buy another residence, we will install a Tesla Solar roof.

Called Tesla Customer Service after my failed attempt to reset my Tesla App on my smart phone for the purpose of assessing my Powerwall battery status following the video instructions online. Spoke with Carletta ** who was EXTREMELY patient, courteous, and helpful! She was able to assist me with reestablishing service. After failed first attempt, she did more troubleshooting and called back shortly after! Nothing was mentioned after 1st conversation that she would be doing so BUT she clearly went ABOVE and BEYOND to help a customer in need! We need more people like her in this world!

I hope to be able to change this review, but as of now I am very unhappy. When I spoke with Adam on the phone he said I could get a 19kwh system. All I had to do was give them a $100 deposit and they would start my project. I was given a project manager, Michael **, and he sent me a project quote for 16kwh. I immediately emailed and called him to explain I needed a 19 kwh system and he didn't respond so I called Adam, who took my money and explained the situation to him and he said he would fix it. Michael called me back and said he could fix it and he was sorry. I then got a quote for a 12kwh system. Really? So I again emailed and called. No response.

Calling service was pretty quick and they quickly and politely addressed my issues! They were eager to help and pleasant to talk to. 5-10 min wait to connect. My powerwall wasn’t charging from the solar. They identified an issue with sensors in the cables and scheduled it to be looked at.

I have the "medium" size solar panel install, with two PowerWalls. Team arrived on time, was cooperative with figuring out exactly where to mount equipment. We tested throwing the breaker at the end, power stays on.

Outstanding technology and great installation crew. We have been extremely impressed by the engineering of the roof tiles, and the integration with the Tesla PowerWall. The crew focused on a quality installation and didn't appear to be pressured to cut corners for the sake of a quicker install. We are very happy with the installation.

Simple online purchase process. Clear communication throughout. Installers professional, safe, informing without being annoying. Finished product looks great. Electrical boxes are small and they did a great job matching our paint to cover the conduit. Overall great experience.

My inverter stopped working three months ago under warranty and I was initially told that it would be two weeks for Tesla to order a replacement. I was told the manufacturer had to approve the warranty replacement and it is now going on three months and I am still awaiting a replacement for a new inverter. During this timeframe, I have contacted Tesla and I was informed there are no inverters in stock with the manufacturer. How is Tesla installing new solar systems on homes if they don't have any inverters in stock for their new customers? Tesla is doing nothing more than avoiding their responsibility to cover the warranty. It does not take three months and counting to get an inverter from the factory nor does it take that long to build one.

Overall, the customer service was good. The lead was very knowledgeable and clear, and any questions were answered. However, my outside camera caught a number of the panels being hit against the gutters on my roof. I am concerned there may be damage to them.

I went to Tesla Solar for my home solar needs mostly because of its name and did not do much research. We ordered a 16.3 KW unit with 3 battery packs at the cost of almost $56,000.00. The project took almost 9 months from the start to the finish. From 8/1/2020 to 4/15/2021. The whole of Tesla's solar department is in turmoil with lots of internal shuffling. No one seems to stay on the job for more than a few weeks. Every time you call, you talk to a new person and or a new supervisor.

Tesla installed a 4KWh solar array and battery at my home. The process took less than a day and the staff worked with me to minimize impact to my home and lawn. After the install I experienced some problems getting Permission to Operate from my utility provider. I called Tesla and a helpful technical support agent walked me through all the necessary steps, including troubleshooting activation at my home. Product is excellent. Great experience overall. Best yet I will no longer be paying any electricity bills!

I was having a problem accessing the Tesla app to monitor my solar and power wall due to an update of the app. I was trying to re-install my password with no luck. I called and spoke with Stacey ** and was given excellent service as she talked me through deleting the old version and adding the new Tesla app, which ended up taking about 2hrs, since I use an iPad to access the app, and don't use the device for any other purpose. My lack of knowledge about the iPad slowed the process to a crawl, but Stacey was very patient and kept advising me on what I should try next. We were finally able to get to a page she could work with, and am once again able to monitor my power wall. Thank you Stacey.

Tesla Sacramento installation office was great. They arrived early than they had estimated to begin installation, a day early. It took two full days. All the workers were polite, professional and friendly. They offered to paint the wiring poles to match our house color to make them less obvious. No complaints here. I would recommend to anyone.

Tesla arrived early morning and completed an entire panel and powerwall installation right past noon. Everything was smooth and trouble free. The installation came out looking really nice. Highly recommend!!

Your mileage may vary, but from what I have personally experienced and read others reviews, they are accurate. The customer service started out great with the sales team, but once the project team got involved it was nothing but miscommunication after miscommunication. I literally had to follow up each day and call them each day for a month after no movement after I signed the contract.

From Signup to install was 10 days. The best automation for the process, no upsell, no conversations with anyone. I picked the system I want and that is exactly what I got and no changes in the price quoted when I signed up. Crew that came to do the install was amazing. They came ahead of time and was methodical, careful and efficient. They cleaned up the site after they finished. Explained what I needed to know for the next steps. Very Friendly crew, I was outside watching them work from time to time and they explained what they were doing also. Tesla is changing the industry for folks who want to harness the power of the sun.

Installation was flawless on the first attempt (I actually napped through the whole thing). Tesla's internal communications are very slow, however, and you are not assigned a single point person to deal with throughout the project. Every time something comes up you have to call cust. support and explain the whole thing repeatedly.

While we're enthusiastic about our Tesla Solar Power and Power Wall potential capabilities; it has been a disappointment that after more than 7 Days since the start of the project our Power wall Unit is still in the driveway and there's no electric connectivity overall. A small part was missing and put on order. There's been no information about its status from either Titan Company Installers or the Tesla Project Engineer. After our second attempt to contact Tesla with a 1 hour wait time we were able to to speak to a Tier 3 Customer Service rep who was courteous and verified that the status of the part is unknown and put us on hold after we asked to speak to a Tier 2 i.e. project engineer. Ultimately the call was disconnected on their end.

Tesla’s technicians were extremely professional and did great quality work. They were prompt, respectful and thoroughly explained the process throughout the entire time. I was very pleased with the overall experience.

I had solar panels installed in 2016 and believed everything was done correctly. September 2020 my gutter fell off and when it was attempted to be replaced it was discovered that my roof was rotting and now has black mold on the roof, attic and inside my house. I have been given the run around since October when Tesla came to inspect. I have pictures of the damage from the technician that came to my house to inspect. I can not get anyone on the phone beyond customer service. My family is now living with black mold and Tesla seems to not care. FOR ANYONE WHO READS THIS POST DO NOT GET TESLA ENERGY. I am now seeking legal options.

She walked me through the entire process to back up the Power Wall Gateway with WiFi as well as a cellular connection. We were on the phone for at least an hour. I am a confirmed luddite. She was very patient and courteous.

The team showed up bright and early. Finished the job quicker than I expected. Very clean crew, efficient and professional. Conduit was painted to match home with paint we provided. The crew that was here Communicated very well through the installation, kept us in the know the entire time.

The Tesla team that installed our solar panels and powerwalls were extremely professional and quick! They were also very knowledgeable and shared tips on how we could best use the system once it's up and running.

The Tesla Energy installation team that completed my 36 panel install was amazing. These guys really took pride in their work, and it showed. The team of Joe, William (Willy?), Angel, Tim, Ivan, and another tall gentleman from Melbourne, had great customer service, knowledge of the install, and were just a fun group to be with. For some reason, Tesla told them my install would be done in 1 day, so they were a bit stressed at first. I had been informed it was a 2 day install, and they took a full 2 days to complete the job. But the job was completed on time and accurately. Great work team!

No customer service whatsoever, they get stuck for months at any point of the process. Overall really slow process, they did not installed my solar panels correctly and I've contacted them several times through email and the app and still they won't send someone to fix it, the solar panels are not producing producing energy, Tesla is the cheapest out there but not the best option. I regret going with them just to save some money. Now it's just headache after headache. They really dont care about the consumer since everything is installed and payment arrangements have been made. They take their sweet time with any issue.

Installing solar and storage for my home was fast and easy with Tesla. I reached out on a Saturday evening and was under contract by Monday night. I was able to complete the site audit in about 20 minutes using my phone, and completed all the documentation online. Tesla has a simple online portal that shows the status of your project along with key milestones along the way. I received regular text and email updates, so I rarely wondered where we were at in the process, nor what would come next. On the day of installation, the crew showed up on time and worked diligently through the day. The work consisted of a 4kW rooftop solar system as well as one PowerWall. The whole installation took from 7:30am until 3pm the same day. The building department showed up on the following Friday to sign-off on the work. Now we're just waiting for the Utility to give us permission to operate, which take about 3-4 weeks.

Placed an order for solar. No response/progress for over a week. Called Tesla and was told that there was a problem in the system and therefore a proposed design was not visible to me. Now I can see it. Have tons of questions, called, texted, IM'ed Tesla 5 times. No call back for 2 weeks now. I'm about to give up on this order and go with Sunrun instead. I have a sales advisor attached and available at any time at Sunrun. As much as I would like to buy from Tesla, it made it all but impossible.

My experience with Tesla Energy was one of the best I have experienced over the years. A case involving Tesla Powerwall dysfunction had been opened on previous days and sent to a higher level. I called today to add some information to the case and the representative listened carefully. She also noted some other data that led her to a conclusion that the cause of the problem might be our solar inverters rather than a problem with one or more of our home circuits as was previously suggested. Shutting off the inverters and performing a power off test of the Powerwall strongly supported this hypothesis.

Updated on 06/05/2021: In January of 2021 Tesla finished installing a solar roof on my home. They damaged my rain gutters and now water is overflowing out of them. After the ground gets soaked water will begin to encroach into my basement and in some places could be getting inside the walls. Tesla has been effectively unresponsive. Tesla acknowledges the issue but say it’s under review. Moreover, because it's a glass roof I cannot anyone to work on my home, (there is also missing and damage siding and some other cosmetic issues).

From the moment they arrived at our home the crew was courteous and hardworking. They communicated through the entire process and left the working areas clean, painted all the conduit and electrical boxes. Very professional team!

First year with Tesla solar panels and I’m paying electric bill and solar panels loan, doesn’t work as I expected, Tesla engineer or team didn’t give me the right amount of panels to produce energy for my house minding I told the seller many times I wanted to buy the tesla car and I was avoiding to pay electric bill, now I still pay for electricity and I can’t buy the car because I’m over my sun production. I called customer service many times and no one give me a solution. Worse service ever!!!

After having to go through many power outages my wife and I are very happy to have this intricate energy backup system install job performed so well; the time estimate to complete was accurate, each and every step went smoothly and all our questions were answered. Thank you!

Steve and his crew arrived on time, installed the panel and also helped me with some roof tile issues. 5 out of 5. The price of Tesla solar system is also reasonable compare with other vendors. I am pretty happy with their product and services.

We received an approval for installation from our electric provider so we could install. It was sent to both us and Tesla. Tesla said they hadn't received it and could not start the install. They had it all along. A couple of weeks delay. Then they told us they had not received their money’s from greenback and couldn’t start the install. Lied again. They did receive it. After all of this bull we just failed our inspection from the town. More delays. Elon should be ashamed of this!!!

The Tesla service installer showed up exactly when they said they would. They were courteous and kind. Help me out with a one or two issues of my own and completed the job on time. I really appreciate the job that these guys did.

The team was great!!! From top to bottom. :) From Alex to Kayon and his 2 man team. Their work was excellent!!!! I still have some questions about my (SGIP program) Self-Generation Incentive Program. Like, I should have gotten it!!!!

The experience with Tesla Energy and especially their agent Corey ** was extremely pleasant. My wall charger was not responding properly and he handled the situation with professionalism and was very pleasant in doing so. He is a credit to the organization.

Arrived on time. Very efficient and communicative. Accommodated my request to move the inverter to leave room in the garage. Painted conduit to match the house. Cleaned up beautifully and the installation looks great.

Everything that could go smoothly did. The city and power company did not make it easy but Tesla did a great job working with them and made it a great experience. I would do it again and again but I only own the one home. Next I'll be getting my Model 3 and charging station and I'm set to go.

The installers were on time of the appointment. Very friendly and answered all my questions. They were very neat and clean. Helped me out in understanding the app on the phone and how to use the different features. Very happy with the product.

We started the process 3/11/21 and the solar panels were installed on 4/7/21. The installation office was Atwater Village - they arrived on time, were professional, knowledgeable and extremely neat throughout the entire installation.

Courteous, prompt installation. Attentive to my questions and needs. Finished ahead of schedule. All work done appears to be professional and functional. Would be happy to refer to friends who are looking for solar power solutions.

Stacey, did an excellent job in educating me on how to best control my power wall for maximum usage and savings. She, not only answered my questions, but looked up what I had been using in electricity and offered advice on improvement.

I ordered Tesla solar panels for my home twice. First time everything seemed great until permitting. I waited 2 weeks and my documents that never came. Reached out to my project coordinator and he informed me that they were still sitting in the queue. So I canceled. Waited 2 weeks then reordered again. Second time nothing was right. My overlay was not to my liking, It’s like nobody there is paying attention to the customers. Emailed my project coordinator and I tried to call my project coordinator and no response within 48 hours so I canceled again. Personally I think Tesla is going through a huge growing pains. And they don’t have the right leadership to be successful at this time. They will have get better customer service before I ever become a Customer of theirs. I encourage Tesla to reach out to me so I can give them some constructive criticism. Maybe we can make a deal but at this time it doesn’t seem likely.

So I got the system installed a month ago and at sudden stopped generating power. We did the troubleshooting 3 days ago. When they sent me the bill I pulled money out of the credit card and I paid them in full. Now to fix the problem they give me an appointment in another 6 days. This the total of 9 days of loss of production.

The worst experience in years. Put me on hold for over an hour. Called them about an error. Was told I was going to get a call in 24-48 hours. Never received any calls. So I called them back. And was put through hell. Still no resolution. Don't see the purpose of having the solar power if I'm still paying PSEG for electricity. They suck. Save your money and hopefully you won't be in the position I'm in.

Everyone was polite and hard working, from arrival until day's end. A much better experience than friends have had. Crew cleans up after themselves and doesn’t leave the mess for the homeowner. Thanks guys!

Right from ordering to installation, every step was well informed. The installation team knew what they are doing. They even accommodated my last minute requests to place the batteries at a specific spot in the basement, cram maximum no. of panels on the south roof and to move the piping for better aesthetics. I don't think there would be any better Solar Systems installation team inside or outside Tesla.

The salesman gave inaccurate information to induce me to order, telling me that the federal tax credit is issued as a cash refund. That's false. After I placed the order and asked for confirmation of that and sources, since I couldn't find any... radio silence. After the order was placed I was assigned a rep, who responded to precisely zero of my many emails and phone calls. So I connected to other reps and requested that my order be reassigned. Never happened. They were unable to address my questions and concerns, putting them off for later, then never getting back to me. After three weeks of nothing. I finally cancelled the order. They really have no customer service whatsoever, and no interest in adjusting to the client's needs. I'm going with a different company that's working with me on design, was able to answer all my questions, and has good customer service. I love my Tesla cars, but their solar department is a total joke.

Easy to get a quote and analysis. Even easier to get the project going. Installers were awesome. Great communication from start to finish. Would recommend without hesitation. Besides all of that, the exterior elements of the system look great!

Stacey ** Powerwall Specialist, Energy Customer Support was great, she held my hand and walked me through what could have been a very confusing process. Super understanding and helpful. A huge asset to Tesla...

The installation of our Tesla solar panels and Powerwall batteries went extremely smoothly and was expertly handled. All of the crew were extremely knowledgeable and helpful. We highly recommend Tesla Energy for the purchase and installation of solar panels and backup batteries.

From the design and installation of my solar panels in 2015 to my operation since then by Solar City which was later acquired by Tesla, I have had nothing but the best service on my solar panels. I monitor my production daily with an excellent app on my Iphone. They likewise monitor production. Once two years ago they contacted me because my production was lower than it should have been and sent a crew out to make some adjustments. In my contact with Solar City/Tesla I am guaranteed a certain level of production. In two of those years they reimbursed me for the production that was below the guarantee. My investment in Solar City/Tesla solar panels has turned out to be one off my best investments in my home. The cost savings using solar panels has turned out to be much better than originally projected.

This is the 3rd time in 4 years that I’ve encountered repair issues and each time my experience has been horrendous. The last time I was without solar for service for a month and finally after going to the Better Business Bureau I got the problem fixed (after two visits) and got a refund on my monthly payment. Now? It’s been 10 days since my solar went completely out and after 4 phone calls I’m still “waiting” to find out when I can get someone to come out. Each day I’m losing solar production my true-up bill goes up. This is spring and I’m losing prime solar production. Luckily my so. Is an attorney so I guess I’ll be exploring my legal options. This is absurd!

The whole team was amazing and very helpful. We had the full solar team as well as the Powerwall team and every single one was informative and had great attitudes. Everyone had a smile on their face and the job came out better than we even expected. If you have the means to get a Tesla Solar setup, you can have complete confidence in the team installing it.

Tesla installed an 11kwh solar panel system and two power walls in 8hrs, starting at 9am and finishing up inspection by 5pm. They were extremely professional and explained how every component worked as well as how to use the app.

I just got my Tesla solar panel and power wall installed in my home today. My experience with the crew from Santa Maria Ca office were very friendly, knowledgeable and professional. I give them props for the fast install, clean process and being respectful to my property.

The team that provided the installation of my solar panels and power inverter were extremely professional, considerate, and safe! I can't say enough good things about how quickly and efficiently my installation went. Tesla also offered me a faster installation appointment than my original which shaved 2 weeks off of my total project timeline. If you are a potential customer trying to figure out which company to go with, choose Tesla!

Working with Tesla to install solar panels and power walls was straightforward with no surprises. The process is highly automated and the steps easy to follow. Due to high demand it took a while to get an install date. Tesla kept you apprised via text. We chose Tesla primarily because several neighbors had used them and they did the research, so I trusted their numbers and experience. The few hiccups in process were handled to our satisfaction and quickly. Install people were great, professional and even worked in the rain. Follow-up inspection was quickly and city permit was quick. As a total novice when it comes to solar and most things electric, I would have welcomed a bit more hand-holding and “solar-for-dummies” explanation from Tesla.

TESLA team did an amazing job with the installation. They came on time as promised, answered all my questions and were very helpful. They communicated properly on when to turn-off power and minimized downtime. I would definitely recommend TESLA solar panels.

The crew that installed my solar system (panels + power walls) was great! They were very polite, knowledgeable and friendly! Explained everything we needed to know about operating the system and all other questions we had. Definitely recommend them for any installs.

Tesla was easy to work with, from the start through completion of the install. Communication was timely. The install crew was efficient, friendly, and clarified any questions I had. There was no mess left for me to deal with.

Tesla Martinez office crew installed my solar and powerwall quickly and with great attention to detail and quality of workmanship. The solar panels have nice looking trim and really sturdy mounting hardware, and all conduit was painted to blend in really well with house / trim / roofing. The powerwalls sit in the garage in quite a small space and actually look really nice. Their team was great, and the warranty for their product and install is comprehensive (moreso than other solar folks who bid).

I couldn’t not be happier with the system and install. Josh and his team were absolute professionals. They treated my home as if it were theirs. It was a 2 day install because the size of the system. (36 panels, 2 Powerwalls, 2 inverters, Gateway, etc.) They ran 1 conduit with the trim of my house from basement to attic. You can’t even tell if it was there! The plan was to put 33 panels on the back roof because that’s where all the sun was and 3 in front. They were able to fit the other 3 panels in the back which looks so much cleaner and there’s no solar panels in the front of my roof! Tesla also has different brackets so the panels are super low to the roof with a picture like frame to it. Also these panels are black so if you had to put them in the front they look awesome! They built a wall in my basement for the inverters, gateway, Powerwalls, and 2 electric panels. Everything was aligned and no wires showing at all!

I contacted Tesla Energy for a cost estimate on a solar expansion project (additional solar panels and battery storage) for my home. The website estimator was easy to use and provided a basis for comparison with other estimates received. Ultimately, the decision was made to use Tesla for the project. Cost and quality of the products were the main influencers. Twenty-four panels and two Powerwalls were installed to supplement the small solar array provided by the home's original builder. The additional energy production will allow for at-home charging of an electric vehicle. During the process of order to installation, I was continually impressed at the speed at which the project moved forward. The Tesla Solar Advisor was very responsive to both telephone calls and emails, and the installation team completed the entire project in one day. Highly recommended!

I just switched on an 11KW installation with two Powerwalls. The installation took about 2 months from roof tear-off to switch on, but that was due to a lot of cold and snow. The system is beautiful, and performs perfectly. The control and monitoring app is simple and precise. We could not be happier with the entire experience.

We started the process with Tesla in June 2020. The online application was good but it went downhill from there. They did not assign a project manager so all of the project management fell on us. They delivered double the roof supplies vs what was needed because they could not keep the installation dates straight so we could not use our driveway for 8 weeks. They did not follow any COVID policies. They broke the glass tiles all over our property and did not tell us so we had car tires that had to be replaced and some really cut hands. They fell through our attic ceiling.