Tesla Energy Reviews

After waiting for 8+ months and Tesla missing every lender communication, Tesla says they will still need "months" to get us set up for installation and that I will have to start the loan approval process from scratch for the second time. Every time I contact their customer service agents, they agreed that their own process were not streamlined and that they had to tackle many such customers. They did not have any communication interfaces set up with the lenders they themselves suggested. All lender communication got misplaced leading to multiple delays. Not once did I get any positive new from my calls to the customer service team. Halfway through this process they downgraded our design to much lesser power without any communication or consultation. The worst experience ever!

About a year ago, I contacted Tesla because I noticed a few water spots in a few places on the top floor of my house. They told me that if, after checking on it, it was not caused by the panels, I would be charged $600. Two months after they came out, I called them because I had not heard anything. It was probably four months before I finally got a call from the Tesla’s Resolution Center, apologizing for the delay. I was then told (without admitting any fault) that I needed to get three quotes from roofers for the repair/replacement of my roof and send to Tesla. Each roof company that came said that Tesla should never have put the panels on there, given the condition of the roof in certain areas. One even took pictures of places where panel installation caused damage. After sending three quotes to Tesla, I got a call from them telling me they were turning over my claim to their insurance company.

I purchased Power Wall one year ago. I had a very old electrical panel. Tesla worked with me for one year. I was very annoyed that they’re taking so much time but in spite of every difficulty they placed a new panel free of cost and established my PowerWall. I am so impressed. No company had to do anything what they did for me. I would recommend highly tesla power wall to anyone and the app is so cool. You can really save a lot of money on your electrical bill. Thank you

I filled out the online form to get solar panels, one of the first questions is what type of roof do you have. I selected TPO from the drop down menu. Took over a month to get designs drawn up. I messaged the online chat through my account to find out what was happening, no one replied. 6 weeks later I got some designs and wanted to ask how the panels were attached to my TPO roof. Again no one replied to the chat through my account. I went in to a store and asked what was happening they said they'd try to send a request to the call center, I never had a reply.

Had solar panels installed just before the end of the year. Great experience with the installation team as well as customer support team (Stacey in particular) who have done a great job helping me understand the app and its functionality. Very knowledgeable, helpful and patient.

First of all the customer service to deal with any kind of problems with your panels takes months. I have been dealing with customer service for nine months. I was told by my insurance company I needed a new roof and they never should have installed. After having the panels up for a couple years in the year of 2021 during Covid my entire roof was leaking. When I contacted customer service of help and told him that my insurance company told me that this should’ve never been installed and now I have a leak several three I heard crickets from months even though I was going back-and-forth on an email never actually talking to a human being.

Well my Tesla solar experience started in August of 2021. I happen to be shopping around for solar for my home and found Tesla had the best bang for the buck, at least dollar and cents wise. Little did I know that it would be a constant battle trying to get my system installed. Once I signed up with Tesla I spoke to a Project Adviser. To move the process forward I emailed him pictures, locations and plans of where the equipment needs to be installed. I received a vanilla layout of where Tesla wanted to install the equipment. I immediately contacted my project adviser. I explained that I sent him the correct locations and he told me this is the way Tesla does it and that I would need to put in a change request which would take up to 30 days. I asked him why this was not explained to me up front when I told him I would send him the information. He never forwarded the information to the necessary departments.

My panels were installed December 9, 2020. They were installed during snowfall which I later found out was bad for the inverter. I’ve had problems with solar power since installation. The service provider returned a few times. Honestly the system only worked for two month. My last service call was postponed twice, without me even being notified. Do NOT use Tesla!

Can't begin to tell you how poor of an experience working with Tesla Solar is. They messed up our installation twice, damaged property during installation and now, 8 months later, we are paying for the panels and they're not turned on because of Tesla's inability to do anything right. I'm sure once the panels are on, it'll be great, but just getting there has been the worst buying process I've ever experienced. If I could give their service team a negative rating, that would still be too generous for their quality of work.

I signed up in March 2021. We started demo August 11, 2021 and completed installation August 26, 2021. As of December 17, 2021 inspection with the city hasn’t passed yet. Tesla keeps coming out to fix one thing, doesn’t do it right and has to come back out to do complete the task to code. During demo the Tesla crew broke a paver on my back porch. Initially they were going to take care of the repair. When they realized it was harder than it looked they passed the job for me to reach out to the paver company for repair. Mind you the pavers were brand new and had just been installed June 2021. They left nails everywhere on the ground. I had to do a walk through everyday to make sure they had picked everything up so none of those nails ended up in our tires.

Tesla is my last of many quotes from solar companies and by far their customer service is the worst. The sales advisor never responds to texts, doesn't answer the phone, and rarely returns voicemails. The design team takes weeks to address any concerns. Hoping the customer service improves after I accept the design because Tesla is by far cheaper than all others so maybe it's worth it?

Solar system 11.66 Kw system purchased I early 2019. The system has been nonoperational for over 4 months. Have emailed numerous times with no response. Tried again and we finally got a response after almost a month. Scheduled a service call that was a month out, can you imagine. Tech showed up said the inverter was bad but not a Tesla inverter so would have to contact the manufacturer. Would get back to me that week. Well, almost a month later they contacted me to schedule a return to repair. They then scheduled it out another 4 weeks further.

I entered into an agreement with Tesla Energy to install a 16.3 kW system with 4 Powerwalls on 9/29/20. The entire project was plagued by multiple problems. To begin with, the Tesla advisor who was assigned to me rarely picked up his phone I called. I had to talk to a different person each time. To compound the problem, most of these reps did not update my case, forcing me to repeat all the details every time I had a conversation with a new rep.

Tesla did a great job installing our solar panels and power walls but has completely dropped the ball in getting the system turned on. System was installed in July and As of end of November it is still not approved by Liberty Utilities for net metering due to negligence by Tesla. And we paid for the system months ago. Tesla needs to send the utility company a check. We had to take the lead with Liberty Utility to find out what the holdup was since Tesla did nothing on their end for three months. We found out they owed the utility company money before they would do final review. Tesla finally cut a check in early November and told us it would be delivered in two days. Three weeks later, we are told they are still waiting for the postal service to pick up the check. This is ridiculous. Every month of delay is costing us $100-$200 since we cannot feed the grid with excess energy. Very poor service!!!

Tesla installed my solar panels and PowerWall+ backup 2 months ago. There was an problem with one of the inverters, which was fixed within about a week. Satisfied that the issue was resolved, I paid the $52,000 invoice for the system. Not long after, the inverter started acting up again and would no longer function at all (meaning that an entire solar array would not produce any solar at all). Tesla sent out a tech about a week later, who was unable to fix the problem. He said the inverter likely needed to be replaced, and that he would be back as soon as they could schedule me.

I want to start off by saying was a huge fan of Tesla and their mission. I own a Model 3 which I love and feel good about supporting a company who conceptually is trying to do good for the planet. Best laid plans that are not properly executed can be disasters! I gave my deposit for the installation Tesla Large solar panel system September 2020 and after a year + my system was finally installed 5 weeks ago. Overall the installation went well with the exception that they forgot the "gateway". This device that lets me and Tesla see what's going on with the system. It's equivalent to driving blind!

The Tesla Solar/Solar City Sales team were deceitful in their selling tactics and once the system was installed and radically under performing they were absent. Tesla Customer service has left me on hold for over hours at a time and once after 3 hours disconnected me. I was told when installing my panels that I would need a new roof in a few years but not to worry because Tesla would take down the panels, stack them in my yard and then re-install them at no charge. Now that I have requested this service they want me to pay close to $6000 and would not be able to do it for a few months. In addition, if I hire a 3rd party to remove the panels they can charge me for damage to the already well worn panels that to date have not provided enough output to offset my energy bill. Stay away from Tesla Solar at any cost. The Tesla name is used as a selling tactic. They do not stand behind their products or promises.

The beginning of my experience seemed smooth i.e., ordering and getting the Powerwall’s installed however it is going on (5) five months since the Powerwall’s were installed and still waiting to be turned on and I just received an email from the electric provider stating that I have (14) fourteen days to interconnect this generating system or a new application will need to be submitted which will in turn set getting my system up and running another 30 to 90 days depending on how long Tesla drags their feet on getting my project taken care of. Also, another note is the customer service sucks, if you look at the webpage for your account it states to contact my service advisor but does not state who that is. I would not recommend Tesla to anyone at this point.

Megan was patience, professional, knowledgeable and above all, very understanding. Megan thoroughly guided me thru steps to analyze my solar system's issues. Very pleasant and a pleasure to work with.

My customer experience with Tesla Solar and Powerwall installation was fairly smooth. After roughly 18 months of the system being in service, the system failed. Apparently Tesla did not safe proof the solar system from the outdoor/nature/wildlife. How did they not think of this before? That said, it took them 2 months to come out just to determine the issue, and now another 2 months and counting, and still no word on when they are coming out to fix the issue. So new customers are their first priority, and existing customers are the least of their priority? I will update this if they ever come around to fix the issue.

I went through the process with a different installer and ended up backing out and going with Tesla. I love how the panels integrate with the car app and how you get a visualization of the power as it moves in and out of your home. The power graphs are awesome and I love needing out on seeing my daily rates. Installers and team were very professional and nice. The panels look very sleek and the inverter looks classy. They put the panels on the roof where they weren't visible from the front (per request). Where I can see them from the side, they look amazing. Honestly kinda regret not putting them in the front to show them off, but it's pretty awesome they provide that option.

Purchase, signing of contracts takes seconds on a mobile phone. Once installed, they dump you. It’s been over a month since system was installed and inspection passed. No number to call. It is impossible to talk to a human at Tesla. You are NOTHING to them. Plus, to pay, they force you to enter your bank account user ID and password into their app. ARE YOU KIDDING ME??? The arrogance!! Then it takes you days to actually find a loophole around this by only linking your bank account to them. Don’t be fooled, THEY ARE IN CONTROL of your payments. Credit card is only for the initial order setup. Everything is direct access to your account. Then you’re paying for nothing and no one updating you and no number or website to call. As far as Tesla is concerned, once they have your money, you don’t exist.

I started the solar panel project at the end of 2020. And the system was turned on in June 2021. I have 24 panels totally. But 8 panels were not connected correctly by the installation crew. So I started the long journey of communicating with the maintenance team. They had sent the technicians to my house 3 times but it didn't help, and the panel performance even got worse and worse. Then, the maintenance team doesn't even schedule a maintenance for my panels any more. Now, every time when I call the customer service, they just tell me that the maintenance team will call me within 24 hours to schedule the appointment, but it never happens. I really don't know what I can do now. It usually took me 1~2 hours to wait in the queue to talk to a customer agent on the phone, which doesn't really help but the only thing I can do. Could someone give me some suggestion to solve this problem?

The wifi box that came with my system, to allow me to monitor my system is not even working. So the Tesla app is useless, and after the horrible experience trying to get anyone to even talk to me about the 3 month delay on turning on my system after they installed a faulty converter leads me to believe nothing will be done anyhow. I was super pumped about getting solar from tesla. Last system I had on my old house was installed by MTS solar. At least they have a number I can call and ask questions about issues with my system. I will ABSOLUTELY NOT recommend tesla solar to anyone after this.

Tesla Energy’s technology, pricing and customer service was awesome! Professional, smooth install and amazing phone App that just works at 40% lower price compared to two other options I quoted. System worked great on day one and I love powering my home in Texas with clean solar! They are tech company so I just trusted them to make it work and didn’t micromanage which works best as I used the app to track step-by-step progress. Highly recommend.

Tesla has created a brand that represents quality, attention to detail, and professionalism. My experience with the online ordering and customer service to purchase solar panels was great. The fact that their panels and battery walls function and look better than the competition is nice too.

Tesla crew was professional and installed the Solar Roof and batteries without issues. The inspection and PTO happened quickly after completion. Many people come to look and ask about my new roof always giving compliments.

I had my solar system installed almost a year ago. After 9 months the system stop producing energy and I received an error message on my app. After a long process I finally had a technician diagnose the inverter as nonoperable and in need of replacement. Long story short, I’m at 6 weeks and counting with no energy production and absolutely zero contact by Tesla Customer Service. They are very prompt until they receive their money, after that I was literally told that I was out of luck and they’ll get to me when they get to me. In the meantime I’m paying for a $26k useless roof decoration and energy bills to PG&E. Potential customers beware, DO NOT USE TESLA ENERGY, the lower initial cost is not worth it in the long run.

We got our power walls installed 2 days before a blackout. But we didn't have access to the system so we let them run until they were at 3%. Stacey patiently guided me on how to get them charging from solar system and how to figure out if there were any large loads for our future blackout planning. One of my all-time best support experiences from any brand!

The setup and paperwork process were smooth and easy to complete. Updates via email and texts were fast and did not require a lot of my time. Tesla pretty much handled everything dealing with getting ready for an installation. I had a few questions about installation details and those were handed over to someone who could answer them. I would definitely recommend Tesla.

Took a long time to get it done but that was mainly red tape and shady requirements from my utility PECO. Tesla made the process easy with their app, communicated well and the install was quick, clean, and easy. You don’t have a single point of contact but I never felt that was a problem. Their process brought costs down and that’s real important on making this accessible.

We had our system for a few months. It has not worked properly from day one! We paid $70,000 and got no service. Appointments are constantly rescheduled and were set sometimes for months from the day I called. It was badly installed and Tesla is NOT helping or fixing it.

We have video proof and photos that these panels have stopped working since August 25, 2021. We have sent the videos and photos over to them, and 3 weeks still waiting for an technician to call! We have demanded for Tesla to pick up their defective equipment because all it's doing is costing us over 268.00 a month because we are getting all our energy from NV Energy. Yet TESLA REFUSES TO FIX, COME AND PICK UP THIS JUNK, have hung up on us several times and is in BREACH OF CONTRACT from SOLAR CITY whom they bought. I am now looking into suing them! This is ridiculous. My husband passed from COVID-19 and I’m on a fixed income. I’ve had solar since 2015 and my bill has NEVER BEEN MORE THAN $30-$50 a month. We have so much PROOF regarding this matter. Tesla customer service is the worst and so STRESSFUL trying to talk to someone. They are so rude and a totally rip off!

I contacted Tesla in the spring to upgrade my solar system. It is fall now half a year later and although they were fairly quick to get it installed and get my money, they have fallen silent after that. I contacted the utility and they had never gotten the paperwork for permission to operate. I got in touch with this "advisor" who seems to be powerless to do anything and was told that they were busy. Not an excuse. I continuously hounded them calling every other day to check status till they finally submitted the paperwork.

Tesla's customer service sucks, it is non existent! I mean when you can get a hold of someone. I bought a home with Tesla solar already on the house in 2020. I took me 6 months to get someone to come out and check my system. When the Tech went on the roof, he immediately came down and shut my system down and said there was a serious wiring/connector problem. It took 3 weeks for a crew to come out and fix the issues. I also was complaining about my Solar City gateway, it transmitted to Tesla but does not transmit to any device, like my phone app. I have been asking for a new one and Customer service refuses. It's been over a year now, and I still can't get my malfunctioning internet gateway replaced. Why is this such a big deal? All I want is a replacement gateway, They keep arguing with me and say they don't do that. They get me so frustrated and angry, This is Customer service????

Buying and install were painless. I was impressed by the efficiency and professionalism of the survey and install crew. Production has always been a little bit low compared to promise but not overwhelmingly so. After 2.5 years of use I got an email the system was down. During a phone call to troubleshoot I was told they needed to replace a part and I would be contacted the next work day to schedule. Nobody ever called. After a few days I reached out and couldn't really get an answer about the status of the repair. After a few weeks of trying back to find out what was going on a rep told me this part would take four to six weeks to arrive. I waited until 2 months passed the breakdown and reached out. Messages go unanswered and still no fix in sight. Tesla is still installing solar panels in my area so the part must be available. Given the opaque warranty customer service and performance of my system I would strongly not recommend.

We had our solar installed today and the install crew was quick and very professional at every step. They arrived early and finished early despite it being scheduled for 2 days. Awesome company and I would recommend them in a heartbeat.

Installers: 5-stars, Project Managers: 1-star. Tesla's local office to me (New Windsor, NY) installed my Solar and Power Walls. They were beyond awesome. 5-star friendly service and professionalism the whole way and good follow-up. They went above and beyond to make sure I was satisfied. However, dealing w/ the project managers has been dreadfully painful, those folks get 1-star (out of Las Vegas?). They are hard to get a hold of, don't communicate well, barely respond to emails, and are just the worst. Had the installers not been so incredible, my entire experience would have been a disaster and I would never choose Tesla again. Thanks to Frank, Basil, Tom, Drew, and the rest of the New Windsor crew who did my Solar + Powerwall installs.

IN Jan 2021 I installed Tesla Solar Panel 12.23KWh system. TO start with the design was wrong design where 25% of panels were placed on Northern part of my roof in Central Texas which would never generate electricity. I had been dealing with redesign since my system was underperforming. While this was going on, there was a hail damage and my roof needed to be replaced. Tesla from time of request they gave 2 months to come and take down the roof and told they will put it back in 4 weeks time. However they took 2 months for the panels to be back on Roof. Now the inverter was not working and the crew who came to install my panels said Electrician will be coming onsite next week. I reached out to Customer support and they gave me a scheduling slot of 12/16 which is 3 months away.

My panels stopped producing energy 2 months after I bought them. Bought in June, stopped working on Aug 1st. I have been for a tech to come over since sch for 9/16 tomorrow, got a text today that they need to resch for 11/23. Meanwhile I am paying for the DAMN panels that are just sitting on my roof. USELESS CRAP. Tesla has the worst service ever. Yes they are cheap because they don't stand by their service. DOn't get fooled by the price. If you need help they won't help you. I tweeted ELON MUSK, he cares more about his SpaceX than what he sells people

After 9 months of project, fully paid 4 months ago, installed and all checked, Tesla has not been able to submit correctly to SCE for approval and no one answers call. Stay away from Tesla solar. Months to submit by Tesla for approval to electric company and always incomplete. What a nightmare. Do not answer emails and they do not answer phone calls as they say not called on open times, while I did five times.

We have had our panels for 9 years, installed originally with Solar City. Tesla took over a while ago. For the last 3 months we have had nothing but problems. We have have four technicians out, and today we had to schedule a 5th. Because the system is not working correctly we are being hit with massive “True Up” bills. We schedule tech appointments for when we are off, and Tesla reschedules for earlier days and times which means we have to take off work. We spend an hour on hold to speak with someone who says we need a technician, we wait days for the scheduler to reach out to us, more days/weeks for the appointment, and the. The technicians spend HOURS here and nothing gets fixed. We will be having our fifth visit in three months next week.

I applied for Solar installation with Tesla in October of 2020. They installed the system in March of 2021, after 3 failed inspection of the system and failed application from the utility, I am still waiting to turn it on. Meanwhile I'm paying for my utilities and now the solar panel that I'm not using for a few months now. Horrible experience and will not recommend to anyone. Be aware.

Up until completion, we were pretty much a 10/10 and ready to recommend to our friends and family. Can only say positive things about the installation and aesthetics. However, despite our installation having been completed almost two months ago, we do not have ANY solar ability, none of our paperwork has been provided so that we can disconnect from our local utility company and are now paying for solar tiles we cannot use along with our usual electric bill. As an added bonus, with two hurricanes hitting our area in the last month, we've had the pleasure of losing power in our home despite our installed roof and power banks - because it's just not hooked up or working.

We have a large Tesla solar system installed which has been working fine for 8 months. The system stopped working about 4 days ago. Our initial attempts to resolve the problem had us perform some standard troubleshooting steps, then reach out to Tesla who remotely attempted to resolve the issue. Once they determined they could not remotely resolve the issue, they scheduled a technician to come out 2 months later which is an extremely unacceptable delay as this will cost us approximately $600 in electricity from the grid. Tesla has placed our request on a cancellation list in the hopes that we will be seen earlier. But it is crystal clear that Tesla does not adequately finance and resource their customer service department to match other service vendors (i.e., 2 week wait times). While I do not expect this complaint to change our situation, I thought I would share the information since I am regretting going with them.

I have had the worst experience with Tesla solar. Since January of 2021 my solar panel has been shut off and been told that they have to change the inverter. Then they give me appointment of a month later and no one comes. I call customer service again, then placed on hold for an hour then they again give me appointment for a month later and same issue. Now it is September 2021 and my solar panel is still shut off. I have had Tesla since 2018. I am regretting getting it. I do not recommend anyone to get Tesla solar panel.

After 8 weeks of contacting Tesla about issues with the Powerwall system not charging during off peak I finally got a hold of a competent, patient powerwall specialist, Stacey **. Stacey stayed on the phone with me, identified and corrected the problem in about an hour. I am now happy with my Powerwalls as they finally work as they are supposed to. Thank you, Stacey.

We contracted with Tesla and they removed our old roof and mostly installed their new solar roof back in February 2021. At that point, they ran into a problem with our utility company (PG&E) with hooking it up, and were told by PG&E that they need to hook it up differently to get approved. They have since abandoned the project. It's now September and no one is returning our calls or emails. They also left a bunch of equipment (over 100 square feet of tools, wiring, etc.) in our garage and driveway. We've had multiple of our primary project contacts leave the company (we find out because their email bounces) so clearly they have an employee retention problem. We are stuck and we can't get anyone to talk to us. Avoid our mistake in working with them.

Finally decided to install solar so I contacted Tesla on Sept 2020. I first spoke to Steven ** and the documents were signed Oct 2020 and he also promised me that the project will be completed on or before Dec 31, 2020. Unfortunately, after they installed the panel on Nov 5, I have not heard from him or tesla for many months so in March 2021 I contacted him again and he told me that he no longer works for that dept and my account was transferred to a different person, Rena **. The project started to move again but it got stalled again. So I again called them to follow up and learn that the new project manager is Giovanni ** which he is not so responsive as well but finally in August 2021 the installation is completed and finally got the permission to operate last day of August 2021 but the system doesn't work - Not producing any POWER.

Have a 2.2k system which only max output of around 1.7k. I called during spring, rep say probably because of sun angle. Now mid summer still about same output. According to tech rep. It's ok because I'm in range of the system daily output. Only because I get a lot of sun. So they not going check it out even if I have dead panel or it's not hook up.

The technician came by my house to install the solar system and broke a few circuit breakers. I contacted customer service so many time and also the solar advisor, Jade ** about the issue but haven’t heard back since last month. I am very frustrated with the situation that no one is taking responsibility for this. Please have someone contact me and resolve the issue as soon as possible.

Submitted deposit on 2/26 for solar roof. Was assigned an actual person as agent. Asked them questions such as time frame, expectant loading given our roof orientation, etc. Made repeated attempts via email and phone to contact my agent and get answers. After getting no response, I cancelled my reservation on 4/8. I did get an email confirming my order was cancelled. So, there's that.

The local Tesla PowerWall installation crew did a fast, thorough and painless install today of a single residential PowerWall at my home. They covered every detail including painting the conduit to match the house color per HOA requirements, and were kind and courteous throughout.

We had an issue with our Tesla Powerwalls. Stacey worked with us and was very knowledgeable about the product and our issue. I can not say enough of how wonderful she was and very patient with us. She explained everything to us so we understood. She is definitely an asset to Tesla and will always ask for her. Again, she is a great person, treated us with complete respect and helped us so much.

Tesla Solar team from Livermore came and installed the solar panels and batteries. It was 2 day project and it was the smoothest experience of a team working on a project. The main guy Saul was very friendly and helpful to answer all questions and help wherever needed. He made sure that his team was fast, effective, organized and clean.

I was told the installers would arrive a certain time and they did. They were efficient with their time. They installed each panel with care. Straight lines all around. Kept the area clean and secure.

Some people may have had a pleasant experience with Tesla. As far as the product goes, and the install team, it has been great. However, my project manager, Miguel **, has been non-responsive, and when finally reached (through another tesla employee) dishonest with me. He sent a rebate offer, which we took advantage of, then after the panels were installed, informed me I did not qualify because they (Tesla) were not able to get my job booked in quarter 1. When I pointed out the rebate offer stated it had to be installed by July 31, mine was installed in May, he simply stated he has worked there for many years and knows what he is talking about and I'm wrong. He wouldn't even allow me to send him my official tesla rebate offer email I had received.

Being a Tesla auto customer, it was my first preference for solar. Their process is smooth. Installation was done on time, very neatly done and with utmost professionalism. They arrived on time, everyone was remarkable in their own area and tremendous expertise. I am really happy.

Professional and efficient. They were on time, worked non stop, cleaned up during and after. Attention to detail and spent ample time explaining how to use the product. Couldn’t have asked for more from them.

They arrived on time, worked hard and efficiently. They were careful and cleaned up after themselves. They took time to explain all aspects of the products. They were flexible and considerate. We were very satisfied.

The company is poorly organized. They have come out 4 times and still not completed the job. My time is to be taken in consideration to take 4 days off to be home and still not complete. The guys came to work are good and sincere but the organization by those at the back end is terrible.

Very capable of performing their job. Took time to explain details to consumer about work being done. Explained purpose of inverter panel and gave consumer choice about location. It was very obvious that the quality of work was excellent.

The Connecticut Tesla Energy solar system installation crew (Kyle - crew lead, Matt - electrician, Eric and Scott - crew team) did a great job! They arrived right on time, reviewed the installation plans and process with me. The installed system looks sharp and professional. Hats off to the crew working this job in 90+ degree weather.

The installers were excellent! Couldn't have asked for a better crew. They made sure we knew exactly what was happening and what to expect. They were nice, friendly. Wonderful! Thanks for the great experience.

Regardless of the quality of the product, the quality of the service is by far the worst I’ve experienced. Worse than peak (through?) Comcast in the early 2000s. Long wait times with no call back service, zero response from project managers, multiple project managers through the life of my project, none of whom ever seemed to know anything about my project. Tesla was so backwards that they sent an inspector out before the installation was even done. Cannot recommend them at all, even though I went into the process very excited and hopeful.

We had Tesla Energy install a whole solar roof and series of Powerwalls at our family home. It was a big leap of fate, but as soon as the install team arrived it was clear we were in capable hands. Donny and the guys were so diligent and polite, we had multiple neighbors make comments commending their hard work. I would do anything possible to retain a team like that if they were on my payroll.

Arrived on time. Informed me the progress and status along the way. Asked me to prepare paint for painting new conduit added outside of house. Care about me as a customer. Clean up area before leaving.

The entire process and experience with Tesla Energy has been fabulous. The initial online submission for the Solar Roof was painless and there was ample voice and email communication to gather the required information for sizing the system. The turnaround time for the initial design and proposal took a few months and there was quick rework based on feedback from me, then the project manager.

Updated on 08/09/2021: Everyone knows Tesla solar panel and power walls - I agreed that they are fine product but the issue is always with people who are handling them. I am glad that I ordered solar panel and power wall (2ea) and they are working great but panel installation crew did fine job over all with panel installation except one panel’s screw (securing panel to roof) was loose that I was able to lift it with my finger (wow) and not so good with clean up and found two damaged roof tiles - even though they replaced some damaged roof tiles - they still left some damaged tiles as they were and did even bother to let me know. It was verrry shocking experience.

My wife and I had been considering Solar for some time. The day finally came and we were excited. We were VERY fortunate to have the Falcon Heavy and Dragon Heavy teams doing our installation. These two groups of individuals are as top notch as you can get. They were polite, respectful, and hard-working. Every last one of them! They showed up on time and knocked out our Large Solar installation in TWO days. They made sure to minimize any impact to me and my family and took special care to ensure we were without power for as little time as possible due to our 10 month old being at home at the time. I cannot recommend these two teams highly enough. They made sure that I was happy, that my input was heard, and that all my questions were answered. These two crews are part of what makes Tesla so amazing. I wish I had more experiences like these!

The local install team was great! Only hiccup was lack of communication along the way from the Tesla corporate people, but the roofers and electricians were awesome. They were really knowledgeable and efficient.

They were very professional, great communication, and they were very safety minded. The work was completed far more quickly than I anticipated and the workmanship looks impeccable. They also cleaned up everything and left no debris. Excellent experience!

I signed the contract in October 2020 and got the panels installed in July 2021. I still haven't got them turned on. The initial installation date was in May. A crew came with small ladders and had to postpone it. Since then after 4 postponements, my panels got installed. It's been a month and no sign of turning it on. Town inspection failed and I don't see any action from Tesla to resolve it or they are being very slow on it. I recommend do not ever sign up with Tesla energy. I regret signing up with Tesla. They have no sense of customer satisfaction.

Our story of misery begins back in 2020 when we applied for and got our HELOC loan. About September. Straight after we applied for the solar roof. After the registration and house photos and other fairly straightforward steps we were told it would take a few months for approval. Fast forward to March 2021, we finally got approved. Seriously? Onto April, a random bunch of subcontractors turn up to rip off the old roof. They do a horrible job and leave leftover shingles. This is approved by the Tesla "inspector". The following week a load of solar roof tiles were dumped in our driveway and a few days afterwards the Tesla roofing crew shows up. It takes an hour before they inspect the roof and discover the awful job done by the subcontracted roofers. Everything grinds to a halt.

By far Tesla offers the best value but at the cost of customer service. The process took months. Months with almost no communication. Once Tesla had the permits in place things moved very quickly. The actual installation was completed in one day but with very little attention to detail. Although the garage had a massive attic above it, all wiring was mounted in conduit on the exterior and interior walls. Multiple roof tiles were broken during the installation which will likely be fixed during the final inspection. The "concealed edge" was only applied to one edge, whereas the Tesla website shows the "concealed edge" applied to all side. We are contacting Tesla to have this rectified. The emergency shutoff was not installed straight and level. The system itself is fantastic and easy to use.

The Tesla team showed up to my home on July 23rd 2021 with a full crew of installers. The head electrician went over the entire Solar Panel and Powerwall installation process. He explained that the job would take most of the day to complete and that my power would be out for about four hours. The solar panel team completed installing the panels by 12:45pm, the electrical components including the Powerwalls were completed by 2:30pm. We were without power for approximately 45 minutes to an hour. The Tesla team did an outstanding job, the solar panels & Powerwalls look great, the wire runs with conduit are minimally visible and the system is generating enough power to allow us to be Grid neutral. We're very pleased with our Solar Panel & Powerwall system!

Better coordination needed between local inspectors, PGE, Tesla roof panel crews, and power wall. On site very expert installation, but time between roof installed, power wall installed was at least two months, all because hand off between agencies was not known to each party.

The installers were great. Customer service along the way was very inconsistent. Some gave wrong information and some were wonderful and very helpful. I was told it would be installed by mid May as they wanted to get my area done soon, yet it didn't get installed until July 30th. Many delays on the loan ops team sending documents to the lender which took about 6 weeks. The customer service is very inconsistent overall and needs a major overhaul. My project advisor was unreachable for the past 3 months and I worked with other people. The customer service for solar is not in alignment with my car experience with Tesla.

Tesla installed my 16.32 solar panel. From the point where I placed an order on web to installation it was well coordinated and the team answered all my questions. In have few doubts such as the conduit that run on the roof. Team called me and answer all my questions. They even match the color of the conduit to the roof and my siding. Overall it's great to work with Tesla team.

All members of the Tesla Energy crew were equally knowledgeable of both the products and system setup. The crew’s work ethic was above and beyond, as if it was their own house they were working on. I would highly recommend Tesla if all crews are the same as the one that arrived at my house.

We had installed Tesla Solar panels in 2018 in Nassau, NY which included a 25 year extended warranty coverage from Tesla to monitor and service the unit ensuring that it continues to work properly. But as of JULY 7th 2021, the system stopped working. The monitoring system sent us an email after 6 days of downtime. There is next to nothing in terms of customer service support after installation. The App directed us to initially self-triage the issue using online tutorial and when that failed and we finally got to speak with someone from support team after a week, we were assigned a Case # and were given an appointment for a technician to come by after MORE THAN 2 and half MONTHS LATER on SEP 21ST.

Tesla is a big name in the industry today and that's the only good thing about my experience (apart from the two day install process which was great).

When I purchased my home, I was forced to take over the previous owner's contract with Tesla Solar or I couldn't purchase the house. We lost our home in the Northern California wildfires. My family lost everything, including all of the solar panels, in the fire. I was in escrow to sell the land and found out there were four clouds on title from Tesla. After literal days and hours on the phone with Tesla, I found out they are going to charge me $48,000 for termination of contract...even though I had no feasible way to fulfill the contract. This means that My family will lose all the proceeds from the sale of our land. My recommendation would be no never ever deal with such a heartless company. Tesla is more interested in the all mighty dollar than people or helping the planet.

Researched many vendors for Solar panels for about a year and found Tesla solar panels were cheapest. I requested for a system design for 17 panels for my needs and they accepted and installed in a timely manner. Did proper communication on every step throughout the project duration. System was on today morning and still need to see how the panels work as per configuration. But, overall it's a good experience with installation.

Tesla's recommendation, our purchase, and the installation happened with step by step precision. The installers are specialized into powerwall/electrical guys and roof solar panel men. The job was done in 4 days. It was scheduled for 3, but there was rain. Good crew and a good looking job. Can't turn it on until it passes county inspection and then energy company inspection. Tesla is impressive and every employee that I have talked with loves the company.

I was completely amazed with the level of care the Tesla installation team showed when they came to my home to install my solar system. Armand and his Blackbear team out of Orlando were on time and very professional. Every single team member was friendly and very accommodating to my personal schedule and needs. I highly recommend Tesla not only for affordability and quality but for the level of professionalism their team showed.

We finally got our Powerwall batteries installed on Friday and we are stoked! Already we are seeing the benefit of being off the grid at night now that we are storing power during the day. Only downside is that we were on the waitlist for 10 months! Otherwise, 5 stars.

The Tesla products- solar panels and power wall storage are great. Order and install went smoothly and the system ran great during the testing period. However at this point the system was turned off. When I inquired as to timing for the permission to operate (PTO) I was told (for the very first time) that Tesla was way backed up and could not even provide a firm date for when the PTO request would be submitted to PG&E (after which there will be a further PG&E delay). When pressed Tesla will say 60-90 days but this is not a promise. All of this is AFTER full payment for the system and all required paperwork has been filed by me. Tesla indicated they are short handed and have a big backlog but none of this was disclosed at the time I put my order in. Consumers beware. It is shameful that during time of power shortages, blackouts and shut offs due the fire risk that it is Tesla paperwork delays that are preventing more solar power on the grid.

$1.5/watt excellent team that installed a 4.08kw system from 7-11am. The system looks beautiful and I can’t wait to pay it off in 3.5 years! If you are looking for a proper investment, this is as good as it gets!

The sale process to the go live with Tesla Solar is horrible, pick another company. Tesla had to submit to the city 4 times to get the permits correct for the install, they took a month each time to correct and one month they did nothing. The install was done in a day which was good. Now they have not told me the truth about getting the utility company to accept the install, it took them almost two months to send the utility company the paperwork to get the install approved, I am still waiting for approval, they lied to me about what was taking so long, they blamed the utility however they did not submit to the utility until I started to hound them about going live. How do I know this, well the utility company sent me the info and date stamps from Tesla.

Before you buy keep this in mind. Your solar panels are producing little power in the summer time. The efficiency has dropped or the panels do not work. Who do you call? Well, nobody. There is no Tesla phone number. Look for yourself if you do not believe me. They have an app that does not work. There is a website for purchasing panels with an email contact. Except they apparently do not answer email questions about needing support. There are no humans working in Tesla. Not even a number with a computer or recorded message to call. There is no customer service or help desk to contact. Run if they ever approach you. Unfortunately, we bought when it was SolarCity and Tesla came and ruined everything. The only thing that remains is the monthly withdraw from our checking account.

Let me tell you how amazing the two teams were. They were always on time, funny, amazing customer service. Not to mention they came back out next day to replace tile they broke. But on other hand upper management and customer Service need a lot of help Dave who is head of one dept is the only manager that I feel is worth being a manager. He is funny, knows how to fix things to make it right and takes ownership of the issues I have been dealt. 5 stars to all of the installers and Dave the manager to making this install I will never forget.

Live in the Coachella Valley. Temps were around 110 the guys did an outstanding job installing my solar. Nice clean job. Very polite and professional. They determined that they would have to return to finish the job and did return within 2 days.

Solar roof was installed about a month ago, but no words when the project will be inspected by the town, obviously I could use the solar energy either. They left the materials on my driveway and after a month, one package is still on my driveway. Message the project manager and support, seems like no one cares to clean up the mess. The Tesla subcontractor, Panda Exteriors, claimed a wider gutter (6") was required in order to pass the inspection and asked extra payments for the gutter, but never come back to finish the job.

Tesla installed my solar panels in 4.5 hours and finished by lunch time. 3 guys arrived and were polite and worked hard. They explained the whole process and answered all my questions. The panels look sleek and the Inverter looks way better than my neighbors. Thanks for the good job.

I had my 4.08 kw system installed 12/30/2020, they used q.peak duo blk-g6+ 340w with m4-tl-us delta inverter which we later found is not compatible with their system. I was initially pleased with the techs who installed until I later realized the shoes they wore on my roof damaged the granular coating and wore down the tiles around the installation area. On top of that, the techs left holes from the anchors which they later repaired but have yet to repair the roof. In January I noticed that the system seemed to be turning on and off and within a short time the delta inverter started shutting down at 3:15 pm daily in full sun. Perplexed the calling to Tesla continued for months on end with no resolution.

Tesla Energy keeps emailing me to schedule maintenance on the solar panels. I have tried to download the app. No success. I can't even download my account. They don't recognize me. I tried replying to their email and no one responds. So I called 877-798-3752, I spoke to a nice lady that had me call this number- ** for servicing. I was on hold over an hour and disconnected. I called at 7am pacific time when they opened. I was also on hold an hour when trying to call the first number as well. I also emailed site surveyscheduling@tesla.com. It should be easier to set this up. A phone call, text, email...

I assumed a Solar City PPA lease nearly 4 years ago. I wrote an earlier review complaining about how the electricity costs more than what we buy from the grid (PGE/MBCP). Over the 4 years I've tracked it, our power from Tesla costs 22% more than what we purchase from the grid and it goes up 3% every year. I started having problems with the panels back in December 2019 and were told they would be replaced under warranty as they were leaking and there was water intrusion into the panel. I heard nothing back for months - called them repeatedly and never got an update. Tesla showed up in June 2021 to the do the replacement without warning - just showed up on my doorstep to replace them one day. Good thing I was home and could accommodate the installation.

Few weeks after installation still waiting for the company to repair damages made to my house after installation. Project advisor is unresponsive. No updates on project status. Subcontractors that Tesla hired who ultimately should be responsible for the damages to the house during old roof tear-off declined responsibility and pointing finger at Tesla. Tesla does nothing. I would rate the roof installation as 3 of 5. Tiles are bulging. It has been reported to Tesla but again zero response aside from "we are working on it". Tesla Energy employees were asking me to open my garage while they were working on project.

I spent 44 grand with Tesla. They installed my solar panels but one was kind of gray looking and had a sagging center. It has thousands of hairline cracks in it. I documented it from the beginning. Now they want to charge me to come and replace it. I’ve sent letters with photos and documents dating back to recently after it was installed. The recent Tesla repair guy verified that it is a defective panel. Now they won’t even reply to my emails.

Top-notch quality product and install. 10kw system installed with 1 inverter and 3 Powerwalls. Very aesthetically pleasing install of the panels, inverter/gateway, and Powerwalls. Initial project manager communication was a bit rough/spotty. Great work by local Tesla Energy Seaford, DE team!

Updated on 07/08/2021: Just completed a review regarding troubleshooting a new Tesla Power Wall. By the time the review was submitted, the issue had been resolved by the Tesla engineers and my system is fully functional. To say I'm satisfied with the service is an understatement. Fantastic support.

The Installation was fine. The back office process is HORRIBLE, after installation the final inspection from City, I was informed that they are not able to submit the application to local Power utility company as they have backlog for 90 days and then it will take up to 30 -90 days from the Power Utility Company to give permission to operate. Back Office does not have enough people to process application on time. They can come back and always say we are backlogged again and you will have to wait for another 90-180 days. So now they have my money paid in full and no Solar for next 6 or more months. Note: I had to submit the payment in full for more than $16,000 after final inspection.

Install went fine but that's where "fine" ended. We were told we could expect to operate in 6-8 weeks. Our panels were installed in early April. It is now JULY and Tesla still has not sent the application to operate to PGE. We were told by Tesla that pge is slow... Only to call pge and find out that the issue is with Tesla. We called Tesla and were told they are "backlogged" and it could take 60-90 days before they even SUBMIT the application to PGE. Specifically, even though our system was installed in April and passed inspection in early May, it could be mid September before PGE is even aware of our intent to operate. I asked on the phone to speak with a manager or even someone who could walk ME through the paperwork, and was told "they will just tell you the same thing".

Was SolarCity. Now Tesla in 2016 when my solar system was installed, we owned 14k financed at 5% for 30 years. 5 years later it is 14k minus 200$ principal, over 3800$ interest. The answer from Tesla is that interest is based on solar panel productions. That was news to me. What it means is that I will still own close to 14k after 30 years the way Tesla/Solarcity sees the finance agreement saying interest is based on production. What did I miss on the fine print?

Steve and his crew installed my panels and electrical boxes in one day. They did a great job installing and cleaned up the yard. It looked like they weren't even there. Looking forward to turning on the system soon.

We hired Tesla to put in solar and they have been out several times. They have done it wrong so many times we’re 4 1/2 months out and they still have a problem. Every time they come out they find a different problem that the previous crew did. We still have holes in the roof that they said they filled but didn’t. I’m worried about when winter comes. They’re communication is awful, the project manager they assigned won’t call back or respond to emails. Then they have workers come out and tell us they don’t know why they’re here. We’ve taken time out of our day for them to come out and fix what they did. We have not been offered any type of discount for their mismanagement. The worst management and customer service ever on such an expensive buy.

Crews arrived at promised time and worked hard to complete the solar system installation. We were impressed on how quickly they overcame the poor design documentation and made decisions on the work site to complete the job on time.

Top notch crew with great communication and improved expected performance of solar panel with recommended changes to panel positions based upon observed sunlight. They were on time and worked steadily during the day and cleaned up after install. Answered all questions

I have been working with Tesla for months on a solar project with 2 power walls. The design phase was extremely slow and unresponsive. Multiple project managers, sometimes taking over a week to respond to an email. However, the worst part has been the installation. I ordered 2 powerwalls. Contract and spec sheets provided were for powerwalls. Installation team showed up with Powerwall-Plus. Unfortunately this is a different product with different dimensions and won’t fit into the installation space. Now because Tesla switched my product, it has to go back to redesign. I can’t get anyone to prioritize my install. I feel like they abandoned me. Hoping they will step up and expedite providing me with the product I ordered and prioritize my installation.

We had our solar roof done. The team of people that came to work at our house were ultra careful, neat and very knowledgeable. The whole crew was very respectful with our property, no mess left behind, and they made sure we knew exactly what was the next step. The technicians, electricians and roof guys were beyond good,

When it came to installation of our solar panels and powerwalls (2) the Tesla crew was very professional and very responsive to my questions about the system that was installed. They were out of the Los Angeles office in Atwater Village and Ritchie ** and Gus ** on the powerwall side did a great job. I was thinking of adding more powerwalls and they were able to get answers from their design team quickly so that I could make an informed decision. Can't wait to get inspections completed and flip the switch to start making power.

Install team arrived on time. Quickly explained everything they were doing in detail. Were open to my suggestions when they were able to safely accommodate me, and would give detailed reasons when they could not. Install was ahead of schedule and they still while took extra precautions to be safe. The panels, powerwalls, were high quality.

The installation crew were professional, courteous and amazing to deal with. They were attentive to detail and were willing to help me configure the solar panels and powerwall the way I wanted it. Clean install couldn’t be happier

My solar was installed 6/30/21 after purchasing the system 1/4/21. I had numerous project advisors over that time and was told various reasons why the process was taking so long which proved false. The various project advisors tried their best when you finally got ahold of one. It was difficult since the majority of them were located out west. I basically was on the verge of canceling the project from March until just a few short weeks ago. I literally told Tesla to schedule the installation at risk or I was canceling because I was tired of waiting. I hope the inspection and approval process is a bit more smoother cause I don't need any more headaches.

After some initial communication issues, Tesla performed at a very high level. Install completed in one day with timely inspections and the price was significantly below the competition and with much earlier install dates. Looking forward to operations of the new solar system. I Would recommend Tesla to others installing solar and storage systems on their homes.

My overall experience with my solar system installation was excellent. From the site inspection to city inspection, Tesla Energy was professional and efficient. Tesla Energy managed all the permitting process and inspections including fulfilling specific requirements regarding my HOA rules. In addition, they were very price competitive based on the quotes I received from several other local vendors. The installation was done a week early, and Tesla showed up 30 or 40 minutes early for the city inspection to ensure everything went smoothly.

It's been almost 2 months since my initial review and now I want a refund of the whole system. It was wired incorrectly for about a month before they figured it out. During this time I called customer service numerous times to schedule appointments for technicians that either never showed up, showed up late, or just randomly showed up the next day. One day they came to fix an issue that had been resolved a month prior. My project advisor popped smoke as soon as the certificate of completion was done (which was also delayed). Now, after they rewired the whole system, it's underperforming (confirmed by Tesla) by 200%. This whole thing has not been worth it so now I am going to begin the refund process... if that's even an option.

Excellent customer experience. Smooth installation. Very happy with the professionalism of the onsite staff. Finished their work within a day for a complex installation. Would recommend to others without a doubt.

Although I had quite a few issues finally getting to the installation process, once the team finally arrived and did their job. I couldn’t be more happier. Both Tony and Dave are a great at what they do.

Crew was very professional and prompt. Arrived early and had to troubleshoot an issue with the installation. Issue was solved in very little time and job was completed in a timely fashion. Kevin did an outstanding job from start to finish.

I really should give it 4.5 stars: initial dealings with Tesla were strangely inconsistent. The first Tesla rep I dealt with seemed strangely unfamiliar with the product and unable to answer certain questions I had about Powerwall and the installation process in a convincing way. Then she disappeared and another dude took over--sort of, but not really. When the power company had issues about certain documents, I really needed to talk to someone at Tesla as it seemed the whole job might be jeopardized, but nobody ever got back to me even though I kept trying and trying to communicate with them. It was weird. Then (and I would normally actually appreciate this) nobody called/texted to confirm the installation date the day before, which cast the whole thing in even more doubt.

They installed solar panned with utmost care and safety. They have been very smooth and work was completed on time. This is very prompt and answered all the questions that I had. Very accommodating and professional all along.

So far in the process, we are very happy with Tesla. Alphonso and his crew came out for installation and they were fast and efficient even in this heat. They walked me through the install and kept me updated on how it was going the whole time. Can’t wait for the next steps and thank you to the crew Alphonso, Mark, Jorge.

Gustavo and his crew out of Los Angeles were very professional and thorough in the installation of 25 solar panels and my 2 power walls. They installation team was clean and quick. Would recommend to anyone looking for solar energy.

My experience adding panels to my existing system was well below expectations. Outside of the onsite survey and the installation, my experience as a customer was horrible. My project advisor was supposed to be my POC, however, they were completely unresponsive. They because I was assigned to a Maria (unresponsive) and then to a Carolyn (unresponsive). All updates that I received occurred because I had to make it happen by calling and speaking with other reps. No proactive attempts to provide updates occurred after the survey was performed.

Ordered PV panels and 3 powerwalls. The whole experience has been quite pleasant and the install crews were exceptional. Will highly recommend this system to everybody I know! It’s really a no brainer, because all paying in financing is your Electric bill amount and no deposit???

They did a great job. They were super fast, done in 2 days. I have fish tanks that require power and they provided a generator for them. Very friendly and accommodating. Would recommend to anyone looking for solar because they are fast, efficient, and cheaper than most other companies. And come on, it's Tesla.

Excellent work from the whole Tesla Team. They all did a Super job. Very professional. They came on time. All the electrical equipment left in a very clean appearance. I Definitely will recommend this Crew.

Installers came early in the morning as scheduled and they did a great job. Explained what they planned to do. They were flexible and accommodating. Good at troubleshooting potential obstacles. Very happy with their work.

The product is great but the Project Manager pulled a bait and switch on me, I later learned that he did the same thing on 2 others that I know. 2 weeks after I signed the contract he sent another with a 50% in price. I fought this and got my original price back. 3 days before install he sent another “contract update” with an additional $5,000 on it for rotted facia board, rotted underlayment, and stated an extra charge due to 2 layers of roofing rather than 1. I asked when he visited the property and was told he didn’t but he had photos from the air. At install, only 1 layer of roofing, no rotted facia boards, only 2 sheets of plywood needed replacement.

The installation crew was very professional and safety minded. I was very impressed with their dedication ensuring that the installation met my expectations in a very safe manner. I would strongly recommend this service crew to anyone looking to have Tesla solar panels installed.

The installers were great but the scheduling it was horrendous, my first account rep got fired. Nobody told me they never reassigned my case to anybody else so I had to hunt down somebody about my order. They sent the poor installer to our house the first time with no knowledge that we had an existing solar system so they left. It took 2 1/2 months finally for Tesla to reassign my case and have the installer come out and install the power walls the installers were wonderful but the customer service from Tesla getting to the final product being installed was a nightmare.

The crews arrived on time and got working quickly. They were very professional. I was impressed with the coordination of safety harnesses, broken tile replacement, and walkthrough of the app and pw.

The installation was great, quick, easy. The two leads were informative. Tesla is so large that if you have any follow-up questions the next day, it's hard to get any answers. There are so many phone numbers that no one knows what's going on or who to contact. I was on the phone for over 3 hours with 6 different people over two days just to get simple answers.

Called yesterday, got appointment the next day! Job was done quickly and electricians showed me how to access my Tesla account on my cellphone and check my solar usage, powerwall charge and home usage.

I love Tesla products. My car, home charger, solar panels and Powerwalls all work wonderfully together and the app ties it all together beautifully. No complaints at all about the technology itself, which is fantastic. Installation was also a pleasant experience. Quick, clean, efficient, and great communication from the team that was on site. Mild frustration that they won't let me retain and sell my solar RECs, but that's part of their business model and a part of the total package price comparison to the competition. I get it and can accept that.

Install is not 100% complete yet, but so far the team did a great job with the install. Juan did a great job representing the team putting on the panels, and they did a fantastic job. Panels look great. Jon and Jose did fantastic job leading the electricians (Luis, Steve, and others) to get my in-wall in garage installation of the powerwalls installed. At first I was very concerned when initially Steve and Luis did not know about the difficulties in the install, but Jon and Jose came to help and did awesome. Jon and Jose from my first day install in particular were fantastic and I would pay extra to have them work on my projects in the future. Still waiting for them to come and finish the electrical wiring in and close up the drywall, but I am satisfied with the service so far.

Overall I had a great experience, there was a rain delay but they made the most of their time here and then at the end explained the remaining process to me. Everyone was professional and focused, I'd highly recommend them and have!

I signed up for Tesla solar panels. I found that communicating with telephone customer service after each step ensured timely and accurate response. I received installation in less than six weeks. I did my part and stayed on top of each step, and could not have been happier with all of it. Thank you!

Updated on 07/10/2021: Now I found out they submitted incorrect documents by calling my utility company. I was quoted getting a solar edge inverter but when they came and did the install they installed Tesla inverters. Since it didn’t match the permit it needs to be resubmitted. It’s amazing that I had to do all the corrections and when I tried to notify them, nothing. It’s July 10, 2021 and I’m still in the beginning phase of getting a meter installed and who knows when they will figure out the problem. I would not recommend them at all. Go with a local company. Elon if you’re reading make things right. It’s wrong your company treats people like this during these harsh times. I’m backed up on bills and now my electric went from 220 to 448 a month because of loan payment. 40,000 dollar system and I can’t even use it.

This crew was exceptional from start to finish. Perfect installation. Let me know what was happening the entire time. I would not hesitate to recommend the Santa Maria based installation crew. Give them a raise!

WOW. I am shocked and at a loss for words. Worst company I have ever dealt with. DO NOT WASTE YOUR TIME WITH TESLA SOLAR - YOU WILL BE DISAPPOINTED, FRUSTRATED, AND STRESSED BEYOND BELIEF! I should have looked at reviews before being a "Tesla Fan Boy" and just going with what I thought would be the best customer experience/product. I was about to purchase a Model Y and also waiting for the Cyber truck but after this, I can say without a doubt I will not be purchasing anything from TESLA. Why they suck:

Stacey was an incredible resource; I learned more about my Solar system in 45 minutes than I had in my previous 4 years, She was patient and professional at all times and in no way was she condescending towards a tech novice. She should become the poster representative of what all tech support staff at Tesla should be.. I gained an enormous amount of respect for her Professionalism. Thank You ever so much Stacey for your absolutely marvelous support. Keep up the outstanding work. It is greatly valued.

Timely, professional, and informative. In other words, exactly the expectation a customer should have and exactly the expectation that was met. There's something to be said with be on time and proactively making sure the customer is aware of each step. Just perfect.

On June 2 the Comanche Team arrived from the Stockton Tesla office. A few minutes later the Powerwall team arrived. On June 3 all was installed and looked great and worked. This was not a small system. It had 12 solar panels on the front of the house and 24 on the west facing rear and they made them look great. The two Powerwall Plus units were on the north garage wall and the interface had to look nice.