Tesla Energy Reviews

Very happy we went with Tesla for our solar roof project. Communications once the project started was excellent. Job site was cleaned daily. Even though our roof was likely more complex than originally anticipated they remained committed to finishing the project with amazing attention to detail. All our neighbors were impressed with the professionalism of the team and how they left the site every day. This is a technology company that happens to work on your roof, not a roofing company that is installing technology.

Original solar installation was by Solar City and they were bought out by Tesla. After having Tesla contracted a group to put screening around the solar panels a few years back for pest abatement, no one advised of tile roof damage. It is now 4 years later and I was just made aware of over 100 tiles that are cracked/broken and places where the cuts for conduit were poorly done. Tesla advised not their problem. I had repairs done and required over 100 tiles to just ensure the roof would not leak. Was advised I need a new roof...again Tesla advised "too bad" in so many words. To replace the roof, the panels have to come off and must go back on for a cost of $3900 in addition to the cost of the roof.

This roof is absolutely amazing. The crew was great. They were nice and got my roof up in no time. They were also very knowledgeable about using the app to control the roof and power walls. I'd recommend this roof to anyone looking for a beautiful roof that produces energy. There is nothing better out there.

The installation process was flawless. The installers showed up on time, were polite, finished their work efficiently, cleaned up afterward, and took time to explain the system to me. All good. The sales process was another matter. That was a frustrating shambles, with simple questions unresponded to for weeks if not months at a time. I almost gave up. Fortunately the guys they finally sent to put the thing in changed my perspective on Tesla Energy.

After ordering the system on Tesla’s website, communication was poor. Our project “manager” changed 3 times and none responded to queries in a timely manner. Aside from a series of redundant texts and emails confirming an install date, there was no collaboration on placement of breaker boxes or Powerwall placement until the day the crew showed up to install. The electrical plans submitted to the county were unworkable and only the ingenuity of the electrician, brainstorming with me for nearly an hour, produced a satisfactory alternative solution. Even so, the plans will have to be revised and resubmitted to the county for approval, causing several days of activation delay. I would give the installation team 5 stars and the pre-install process 1 star. Tesla’s current pre-installation process is ineffective and inefficient.

Ordered my Tesla solar and Powerwall in Feb-Mar time frame, got it installed by late May. Customer service and advisor side of Tesla energy still needs work, but both the Powerwall and the Solar install team were stellar. They had the work done in 2 days and made it look nice and clean. Dylan, Ryan and the whole team were professional, polite, timely, and transparent. They also cleaned up the job side very well when they were done and were very accommodating of questions. Tesla is building a great team of installers who take pride in their work!

Failed panels. No response to requests for four months. Called several times. No answer. Charged me for their panels failing. Again no answers to my questions. This company hates consumers. Stay away and save.

Once we were finally able to get the contact information for the Tesla in our area, they were super responsive and easy to work with. We were able to work with them directly to come by to remove and reinstall the electrical boxes to get our replacement siding work done. They were able to do it sooner than what was told to us by Corporate. Barry and Jeff in Massachusetts were amazing and if I could give them more stars I would.
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I would actually give no stars if possible. Since the first minute of the system activation one of the inverters (new Tesla inverter) never worked, their so called inverter issue expert team, on-field technicians and the crew who installed the system had no clue what went wrong. Each one of them pointed different broken things. Every time they want replace some hardware it takes at least 15 business days to get that order delivered. Their customer service does not have any clue on how to diagnose the new Tesla inverters, each time when I call the customer service after several hours being on the call they either end up saying "I will get back to you" (which they never did) and end the conversation or they redirect the call to another department who also does not have any clue. Worst company to go for solar projects. Given an option I would like get rid of the system from my roof and do my business with other local competitors.

This is our second solar system we have purchased. Two years ago, Sun Run installed our system in Lincoln, CA. We had problems throughout the installation and hook up. Tesla has given us fabulous, professional service every step of the way. Unlike Sun Run, we will pay for our system when inspection has passed. With Sun Run, we were required to pay upfront. Our system failed inspection three times.... With Tesla, supervisors are inspected by different, qualified inspectors from the company before the county inspection. Installation from start to solar roof installed was four days. It was months with Sun Run...Should we buy another residence, we will install a Tesla Solar roof.

Called Tesla Customer Service after my failed attempt to reset my Tesla App on my smart phone for the purpose of assessing my Powerwall battery status following the video instructions online. Spoke with Carletta ** who was EXTREMELY patient, courteous, and helpful! She was able to assist me with reestablishing service. After failed first attempt, she did more troubleshooting and called back shortly after! Nothing was mentioned after 1st conversation that she would be doing so BUT she clearly went ABOVE and BEYOND to help a customer in need! We need more people like her in this world!

I hope to be able to change this review, but as of now I am very unhappy. When I spoke with Adam on the phone he said I could get a 19kwh system. All I had to do was give them a $100 deposit and they would start my project. I was given a project manager, Michael **, and he sent me a project quote for 16kwh. I immediately emailed and called him to explain I needed a 19 kwh system and he didn't respond so I called Adam, who took my money and explained the situation to him and he said he would fix it. Michael called me back and said he could fix it and he was sorry. I then got a quote for a 12kwh system. Really? So I again emailed and called. No response.

Calling service was pretty quick and they quickly and politely addressed my issues! They were eager to help and pleasant to talk to. 5-10 min wait to connect. My powerwall wasn’t charging from the solar. They identified an issue with sensors in the cables and scheduled it to be looked at.

I have the "medium" size solar panel install, with two PowerWalls. Team arrived on time, was cooperative with figuring out exactly where to mount equipment. We tested throwing the breaker at the end, power stays on.

Outstanding technology and great installation crew. We have been extremely impressed by the engineering of the roof tiles, and the integration with the Tesla PowerWall. The crew focused on a quality installation and didn't appear to be pressured to cut corners for the sake of a quicker install. We are very happy with the installation.

Simple online purchase process. Clear communication throughout. Installers professional, safe, informing without being annoying. Finished product looks great. Electrical boxes are small and they did a great job matching our paint to cover the conduit. Overall great experience.

My inverter stopped working three months ago under warranty and I was initially told that it would be two weeks for Tesla to order a replacement. I was told the manufacturer had to approve the warranty replacement and it is now going on three months and I am still awaiting a replacement for a new inverter. During this timeframe, I have contacted Tesla and I was informed there are no inverters in stock with the manufacturer. How is Tesla installing new solar systems on homes if they don't have any inverters in stock for their new customers? Tesla is doing nothing more than avoiding their responsibility to cover the warranty. It does not take three months and counting to get an inverter from the factory nor does it take that long to build one.

Overall, the customer service was good. The lead was very knowledgeable and clear, and any questions were answered. However, my outside camera caught a number of the panels being hit against the gutters on my roof. I am concerned there may be damage to them.

I went to Tesla Solar for my home solar needs mostly because of its name and did not do much research. We ordered a 16.3 KW unit with 3 battery packs at the cost of almost $56,000.00. The project took almost 9 months from the start to the finish. From 8/1/2020 to 4/15/2021. The whole of Tesla's solar department is in turmoil with lots of internal shuffling. No one seems to stay on the job for more than a few weeks. Every time you call, you talk to a new person and or a new supervisor.

Tesla installed a 4KWh solar array and battery at my home. The process took less than a day and the staff worked with me to minimize impact to my home and lawn. After the install I experienced some problems getting Permission to Operate from my utility provider. I called Tesla and a helpful technical support agent walked me through all the necessary steps, including troubleshooting activation at my home. Product is excellent. Great experience overall. Best yet I will no longer be paying any electricity bills!

I was having a problem accessing the Tesla app to monitor my solar and power wall due to an update of the app. I was trying to re-install my password with no luck. I called and spoke with Stacey ** and was given excellent service as she talked me through deleting the old version and adding the new Tesla app, which ended up taking about 2hrs, since I use an iPad to access the app, and don't use the device for any other purpose. My lack of knowledge about the iPad slowed the process to a crawl, but Stacey was very patient and kept advising me on what I should try next. We were finally able to get to a page she could work with, and am once again able to monitor my power wall. Thank you Stacey.

Tesla Sacramento installation office was great. They arrived early than they had estimated to begin installation, a day early. It took two full days. All the workers were polite, professional and friendly. They offered to paint the wiring poles to match our house color to make them less obvious. No complaints here. I would recommend to anyone.

Tesla arrived early morning and completed an entire panel and powerwall installation right past noon. Everything was smooth and trouble free. The installation came out looking really nice. Highly recommend!!

Your mileage may vary, but from what I have personally experienced and read others reviews, they are accurate. The customer service started out great with the sales team, but once the project team got involved it was nothing but miscommunication after miscommunication. I literally had to follow up each day and call them each day for a month after no movement after I signed the contract.

From Signup to install was 10 days. The best automation for the process, no upsell, no conversations with anyone. I picked the system I want and that is exactly what I got and no changes in the price quoted when I signed up. Crew that came to do the install was amazing. They came ahead of time and was methodical, careful and efficient. They cleaned up the site after they finished. Explained what I needed to know for the next steps. Very Friendly crew, I was outside watching them work from time to time and they explained what they were doing also. Tesla is changing the industry for folks who want to harness the power of the sun.

Installation was flawless on the first attempt (I actually napped through the whole thing). Tesla's internal communications are very slow, however, and you are not assigned a single point person to deal with throughout the project. Every time something comes up you have to call cust. support and explain the whole thing repeatedly.

While we're enthusiastic about our Tesla Solar Power and Power Wall potential capabilities; it has been a disappointment that after more than 7 Days since the start of the project our Power wall Unit is still in the driveway and there's no electric connectivity overall. A small part was missing and put on order. There's been no information about its status from either Titan Company Installers or the Tesla Project Engineer. After our second attempt to contact Tesla with a 1 hour wait time we were able to to speak to a Tier 3 Customer Service rep who was courteous and verified that the status of the part is unknown and put us on hold after we asked to speak to a Tier 2 i.e. project engineer. Ultimately the call was disconnected on their end.

Tesla’s technicians were extremely professional and did great quality work. They were prompt, respectful and thoroughly explained the process throughout the entire time. I was very pleased with the overall experience.

I had solar panels installed in 2016 and believed everything was done correctly. September 2020 my gutter fell off and when it was attempted to be replaced it was discovered that my roof was rotting and now has black mold on the roof, attic and inside my house. I have been given the run around since October when Tesla came to inspect. I have pictures of the damage from the technician that came to my house to inspect. I can not get anyone on the phone beyond customer service. My family is now living with black mold and Tesla seems to not care. FOR ANYONE WHO READS THIS POST DO NOT GET TESLA ENERGY. I am now seeking legal options.

She walked me through the entire process to back up the Power Wall Gateway with WiFi as well as a cellular connection. We were on the phone for at least an hour. I am a confirmed luddite. She was very patient and courteous.

The team showed up bright and early. Finished the job quicker than I expected. Very clean crew, efficient and professional. Conduit was painted to match home with paint we provided. The crew that was here Communicated very well through the installation, kept us in the know the entire time.

The Tesla team that installed our solar panels and powerwalls were extremely professional and quick! They were also very knowledgeable and shared tips on how we could best use the system once it's up and running.

The Tesla Energy installation team that completed my 36 panel install was amazing. These guys really took pride in their work, and it showed. The team of Joe, William (Willy?), Angel, Tim, Ivan, and another tall gentleman from Melbourne, had great customer service, knowledge of the install, and were just a fun group to be with. For some reason, Tesla told them my install would be done in 1 day, so they were a bit stressed at first. I had been informed it was a 2 day install, and they took a full 2 days to complete the job. But the job was completed on time and accurately. Great work team!

No customer service whatsoever, they get stuck for months at any point of the process. Overall really slow process, they did not installed my solar panels correctly and I've contacted them several times through email and the app and still they won't send someone to fix it, the solar panels are not producing producing energy, Tesla is the cheapest out there but not the best option. I regret going with them just to save some money. Now it's just headache after headache. They really dont care about the consumer since everything is installed and payment arrangements have been made. They take their sweet time with any issue.

Installing solar and storage for my home was fast and easy with Tesla. I reached out on a Saturday evening and was under contract by Monday night. I was able to complete the site audit in about 20 minutes using my phone, and completed all the documentation online. Tesla has a simple online portal that shows the status of your project along with key milestones along the way. I received regular text and email updates, so I rarely wondered where we were at in the process, nor what would come next. On the day of installation, the crew showed up on time and worked diligently through the day. The work consisted of a 4kW rooftop solar system as well as one PowerWall. The whole installation took from 7:30am until 3pm the same day. The building department showed up on the following Friday to sign-off on the work. Now we're just waiting for the Utility to give us permission to operate, which take about 3-4 weeks.

Placed an order for solar. No response/progress for over a week. Called Tesla and was told that there was a problem in the system and therefore a proposed design was not visible to me. Now I can see it. Have tons of questions, called, texted, IM'ed Tesla 5 times. No call back for 2 weeks now. I'm about to give up on this order and go with Sunrun instead. I have a sales advisor attached and available at any time at Sunrun. As much as I would like to buy from Tesla, it made it all but impossible.

My experience with Tesla Energy was one of the best I have experienced over the years. A case involving Tesla Powerwall dysfunction had been opened on previous days and sent to a higher level. I called today to add some information to the case and the representative listened carefully. She also noted some other data that led her to a conclusion that the cause of the problem might be our solar inverters rather than a problem with one or more of our home circuits as was previously suggested. Shutting off the inverters and performing a power off test of the Powerwall strongly supported this hypothesis.

Updated on 06/05/2021: In January of 2021 Tesla finished installing a solar roof on my home. They damaged my rain gutters and now water is overflowing out of them. After the ground gets soaked water will begin to encroach into my basement and in some places could be getting inside the walls. Tesla has been effectively unresponsive. Tesla acknowledges the issue but say it’s under review. Moreover, because it's a glass roof I cannot anyone to work on my home, (there is also missing and damage siding and some other cosmetic issues).

From the moment they arrived at our home the crew was courteous and hardworking. They communicated through the entire process and left the working areas clean, painted all the conduit and electrical boxes. Very professional team!

First year with Tesla solar panels and I’m paying electric bill and solar panels loan, doesn’t work as I expected, Tesla engineer or team didn’t give me the right amount of panels to produce energy for my house minding I told the seller many times I wanted to buy the tesla car and I was avoiding to pay electric bill, now I still pay for electricity and I can’t buy the car because I’m over my sun production. I called customer service many times and no one give me a solution. Worse service ever!!!

After having to go through many power outages my wife and I are very happy to have this intricate energy backup system install job performed so well; the time estimate to complete was accurate, each and every step went smoothly and all our questions were answered. Thank you!

Steve and his crew arrived on time, installed the panel and also helped me with some roof tile issues. 5 out of 5. The price of Tesla solar system is also reasonable compare with other vendors. I am pretty happy with their product and services.

We received an approval for installation from our electric provider so we could install. It was sent to both us and Tesla. Tesla said they hadn't received it and could not start the install. They had it all along. A couple of weeks delay. Then they told us they had not received their money’s from greenback and couldn’t start the install. Lied again. They did receive it. After all of this bull we just failed our inspection from the town. More delays. Elon should be ashamed of this!!!

The Tesla service installer showed up exactly when they said they would. They were courteous and kind. Help me out with a one or two issues of my own and completed the job on time. I really appreciate the job that these guys did.

The team was great!!! From top to bottom. :) From Alex to Kayon and his 2 man team. Their work was excellent!!!! I still have some questions about my (SGIP program) Self-Generation Incentive Program. Like, I should have gotten it!!!!

The experience with Tesla Energy and especially their agent Corey ** was extremely pleasant. My wall charger was not responding properly and he handled the situation with professionalism and was very pleasant in doing so. He is a credit to the organization.

Arrived on time. Very efficient and communicative. Accommodated my request to move the inverter to leave room in the garage. Painted conduit to match the house. Cleaned up beautifully and the installation looks great.

Everything that could go smoothly did. The city and power company did not make it easy but Tesla did a great job working with them and made it a great experience. I would do it again and again but I only own the one home. Next I'll be getting my Model 3 and charging station and I'm set to go.

The installers were on time of the appointment. Very friendly and answered all my questions. They were very neat and clean. Helped me out in understanding the app on the phone and how to use the different features. Very happy with the product.

We started the process 3/11/21 and the solar panels were installed on 4/7/21. The installation office was Atwater Village - they arrived on time, were professional, knowledgeable and extremely neat throughout the entire installation.

Courteous, prompt installation. Attentive to my questions and needs. Finished ahead of schedule. All work done appears to be professional and functional. Would be happy to refer to friends who are looking for solar power solutions.

Stacey, did an excellent job in educating me on how to best control my power wall for maximum usage and savings. She, not only answered my questions, but looked up what I had been using in electricity and offered advice on improvement.

I ordered Tesla solar panels for my home twice. First time everything seemed great until permitting. I waited 2 weeks and my documents that never came. Reached out to my project coordinator and he informed me that they were still sitting in the queue. So I canceled. Waited 2 weeks then reordered again. Second time nothing was right. My overlay was not to my liking, It’s like nobody there is paying attention to the customers. Emailed my project coordinator and I tried to call my project coordinator and no response within 48 hours so I canceled again. Personally I think Tesla is going through a huge growing pains. And they don’t have the right leadership to be successful at this time. They will have get better customer service before I ever become a Customer of theirs. I encourage Tesla to reach out to me so I can give them some constructive criticism. Maybe we can make a deal but at this time it doesn’t seem likely.

So I got the system installed a month ago and at sudden stopped generating power. We did the troubleshooting 3 days ago. When they sent me the bill I pulled money out of the credit card and I paid them in full. Now to fix the problem they give me an appointment in another 6 days. This the total of 9 days of loss of production.

The worst experience in years. Put me on hold for over an hour. Called them about an error. Was told I was going to get a call in 24-48 hours. Never received any calls. So I called them back. And was put through hell. Still no resolution. Don't see the purpose of having the solar power if I'm still paying PSEG for electricity. They suck. Save your money and hopefully you won't be in the position I'm in.

Everyone was polite and hard working, from arrival until day's end. A much better experience than friends have had. Crew cleans up after themselves and doesn’t leave the mess for the homeowner. Thanks guys!

Right from ordering to installation, every step was well informed. The installation team knew what they are doing. They even accommodated my last minute requests to place the batteries at a specific spot in the basement, cram maximum no. of panels on the south roof and to move the piping for better aesthetics. I don't think there would be any better Solar Systems installation team inside or outside Tesla.

The salesman gave inaccurate information to induce me to order, telling me that the federal tax credit is issued as a cash refund. That's false. After I placed the order and asked for confirmation of that and sources, since I couldn't find any... radio silence. After the order was placed I was assigned a rep, who responded to precisely zero of my many emails and phone calls. So I connected to other reps and requested that my order be reassigned. Never happened. They were unable to address my questions and concerns, putting them off for later, then never getting back to me. After three weeks of nothing. I finally cancelled the order. They really have no customer service whatsoever, and no interest in adjusting to the client's needs. I'm going with a different company that's working with me on design, was able to answer all my questions, and has good customer service. I love my Tesla cars, but their solar department is a total joke.

Easy to get a quote and analysis. Even easier to get the project going. Installers were awesome. Great communication from start to finish. Would recommend without hesitation. Besides all of that, the exterior elements of the system look great!

Stacey ** Powerwall Specialist, Energy Customer Support was great, she held my hand and walked me through what could have been a very confusing process. Super understanding and helpful. A huge asset to Tesla...

The installation of our Tesla solar panels and Powerwall batteries went extremely smoothly and was expertly handled. All of the crew were extremely knowledgeable and helpful. We highly recommend Tesla Energy for the purchase and installation of solar panels and backup batteries.

From the design and installation of my solar panels in 2015 to my operation since then by Solar City which was later acquired by Tesla, I have had nothing but the best service on my solar panels. I monitor my production daily with an excellent app on my Iphone. They likewise monitor production. Once two years ago they contacted me because my production was lower than it should have been and sent a crew out to make some adjustments. In my contact with Solar City/Tesla I am guaranteed a certain level of production. In two of those years they reimbursed me for the production that was below the guarantee. My investment in Solar City/Tesla solar panels has turned out to be one off my best investments in my home. The cost savings using solar panels has turned out to be much better than originally projected.

This is the 3rd time in 4 years that I’ve encountered repair issues and each time my experience has been horrendous. The last time I was without solar for service for a month and finally after going to the Better Business Bureau I got the problem fixed (after two visits) and got a refund on my monthly payment. Now? It’s been 10 days since my solar went completely out and after 4 phone calls I’m still “waiting” to find out when I can get someone to come out. Each day I’m losing solar production my true-up bill goes up. This is spring and I’m losing prime solar production. Luckily my so. Is an attorney so I guess I’ll be exploring my legal options. This is absurd!

The whole team was amazing and very helpful. We had the full solar team as well as the Powerwall team and every single one was informative and had great attitudes. Everyone had a smile on their face and the job came out better than we even expected. If you have the means to get a Tesla Solar setup, you can have complete confidence in the team installing it.

Tesla installed an 11kwh solar panel system and two power walls in 8hrs, starting at 9am and finishing up inspection by 5pm. They were extremely professional and explained how every component worked as well as how to use the app.

I just got my Tesla solar panel and power wall installed in my home today. My experience with the crew from Santa Maria Ca office were very friendly, knowledgeable and professional. I give them props for the fast install, clean process and being respectful to my property.

The team that provided the installation of my solar panels and power inverter were extremely professional, considerate, and safe! I can't say enough good things about how quickly and efficiently my installation went. Tesla also offered me a faster installation appointment than my original which shaved 2 weeks off of my total project timeline. If you are a potential customer trying to figure out which company to go with, choose Tesla!

Working with Tesla to install solar panels and power walls was straightforward with no surprises. The process is highly automated and the steps easy to follow. Due to high demand it took a while to get an install date. Tesla kept you apprised via text. We chose Tesla primarily because several neighbors had used them and they did the research, so I trusted their numbers and experience. The few hiccups in process were handled to our satisfaction and quickly. Install people were great, professional and even worked in the rain. Follow-up inspection was quickly and city permit was quick. As a total novice when it comes to solar and most things electric, I would have welcomed a bit more hand-holding and “solar-for-dummies” explanation from Tesla.

TESLA team did an amazing job with the installation. They came on time as promised, answered all my questions and were very helpful. They communicated properly on when to turn-off power and minimized downtime. I would definitely recommend TESLA solar panels.

The crew that installed my solar system (panels + power walls) was great! They were very polite, knowledgeable and friendly! Explained everything we needed to know about operating the system and all other questions we had. Definitely recommend them for any installs.

Tesla was easy to work with, from the start through completion of the install. Communication was timely. The install crew was efficient, friendly, and clarified any questions I had. There was no mess left for me to deal with.

Tesla Martinez office crew installed my solar and powerwall quickly and with great attention to detail and quality of workmanship. The solar panels have nice looking trim and really sturdy mounting hardware, and all conduit was painted to blend in really well with house / trim / roofing. The powerwalls sit in the garage in quite a small space and actually look really nice. Their team was great, and the warranty for their product and install is comprehensive (moreso than other solar folks who bid).

I couldn’t not be happier with the system and install. Josh and his team were absolute professionals. They treated my home as if it were theirs. It was a 2 day install because the size of the system. (36 panels, 2 Powerwalls, 2 inverters, Gateway, etc.) They ran 1 conduit with the trim of my house from basement to attic. You can’t even tell if it was there! The plan was to put 33 panels on the back roof because that’s where all the sun was and 3 in front. They were able to fit the other 3 panels in the back which looks so much cleaner and there’s no solar panels in the front of my roof! Tesla also has different brackets so the panels are super low to the roof with a picture like frame to it. Also these panels are black so if you had to put them in the front they look awesome! They built a wall in my basement for the inverters, gateway, Powerwalls, and 2 electric panels. Everything was aligned and no wires showing at all!

I contacted Tesla Energy for a cost estimate on a solar expansion project (additional solar panels and battery storage) for my home. The website estimator was easy to use and provided a basis for comparison with other estimates received. Ultimately, the decision was made to use Tesla for the project. Cost and quality of the products were the main influencers. Twenty-four panels and two Powerwalls were installed to supplement the small solar array provided by the home's original builder. The additional energy production will allow for at-home charging of an electric vehicle. During the process of order to installation, I was continually impressed at the speed at which the project moved forward. The Tesla Solar Advisor was very responsive to both telephone calls and emails, and the installation team completed the entire project in one day. Highly recommended!

I just switched on an 11KW installation with two Powerwalls. The installation took about 2 months from roof tear-off to switch on, but that was due to a lot of cold and snow. The system is beautiful, and performs perfectly. The control and monitoring app is simple and precise. We could not be happier with the entire experience.

We started the process with Tesla in June 2020. The online application was good but it went downhill from there. They did not assign a project manager so all of the project management fell on us. They delivered double the roof supplies vs what was needed because they could not keep the installation dates straight so we could not use our driveway for 8 weeks. They did not follow any COVID policies. They broke the glass tiles all over our property and did not tell us so we had car tires that had to be replaced and some really cut hands. They fell through our attic ceiling.

The entire installation process was fantastic. Every member of the team was professional and friendly. They explained the entire process simply every step of the way. The work performed was immaculate and they assembled the entire solar system including powerwalls very quickly. I can't say enough about how impressed we were with the service.

Got solar panels from Tesla and am very pleased with their work. They were on time, professional, and did an awesome job! Install took about 6 hours and was done without much interaction on my part. Masks were worn by the workers.

I assumed a lease when I purchased a home on Sept 5th, 2019 that was in year 4 of the 20 year lease. I was not aware there was a power output monitoring service at the time of the lease assumption but found out from another home owner in the area that had stopped by to ask me some questions. I initially inquired sometime around November 2019 with a phone call to Tesla's customer support and was told there should have been a gateway monitoring system left by the prior owners. By this time I had been through the house cleaning and moving my personal belongings in and never saw any gateway device.

We studied several companies, solar panels, salespeople & cost. Tesla Power was the right choice. We absolutely love the product, customer service & cost. Trust me. Do your homework and you’ll see and agree Tesla is the right choice!

I was referred by a friend to Tesla Energy when shopping around for a solar system. After consulting with a few other local companies, I chose Tesla. No one could come near their price and for a much bigger system. I was hesitant because the purchase was completely online and concerned that they weren’t a local company that I could just pick up the phone and call if I had a quick question.

From start to finish it’s an easy process. Completely automated and electronic. They guide you through the entire process. It’s worry free. They do the planning through execution. Attention to detail, courteous, prompt. Conscious of the customer at every step. The roof is more stunning in person than in the picture. We have people stop and stare at the house all the time. I was most impressed by their quality control. The final inspector from Tesla was apart from the crew who did the install. Their job was to nit pick. I feel completely confident and am completely satisfied.

My overall experience with Tesla Solar was very poor, with significant problems/delays every step of the process. Communication was bad across many different Tesla staff (with three positive exceptions). I placed my initial order August 28. It took almost 5 months to get permission to turn on my system. During those months, Tesla representatives made multiple and repeated errors, which I believe is largely because their business model appears to rely on departmental silos, making it difficult for customers (or anyone at Tesla) to communicate effectively regarding the whole job. I often received redundant and contradictory messages, including several emails after going operational asking if I still wished to pursue purchasing solar from Tesla.

I decided to use Tesla for my solar panels after reading several positive reviews on the web. The process with Tesla has been easy and moves along steadily. I first submitted a $100 deposit over the web for the Tesla medium sized solar system. I then took some pictures of my breaker box and electrical meter along with my roof and uploaded them to Tesla all within a Tesla account. Tesla got the project approved with the city and utility company and scheduled the installation about 4 weeks after my deposit.

Tesla did a great job with everything. Very professional installation! Two days and everything was done. A few hiccups, but great follow up and fixes. Great people and good to be off the grid. Very happy with the whole process. Thanks Tesla!

Applied online for Tesla Powerwall. Submitted my $100 non refundable down payment and all requested photos and information. Been 2 months and no word from them. No follow up. Nothing. A waste of $100 and my time. I’d never recommend such a business to anyone. Beware!

What a terrible experience dealing with Tesla solar panels and inverters. Solar panels have connector problems, inverters just stop working, and gateway wi-fi stops working as well. My various issues started in March 2020, and after numerous calls with customer care and technicians throughout the summer, they're still NOT resolved. Obviously their cars are better than their solar panels. I'd stay away from Tesla Solar if I were you!!

We bought a home with Solar City Solar panels. They were bought by Tesla. Tesla never came to our house to check on the equipment that was under producing. Many calls, emails and several years, yes years later we are still not getting any assistance. I call, get put on hold for almost an hour, with no resolution. they say they will call back and they Do Not. If I get an email and attempt to reply the "address not found" the person no longer exists. I have read reviews similar, be careful about what you get yourself into with this company!!! They also owe us monies from under production, my PSEG electric bills are out of control!! Buyer beware!!!

Alfonso and his team were amazing! They were professional and answered any questions I had during the whole process. His team took the time to paint match and blend the piping in with the house. I highly recommend them!

I ordered Tesla solar on 1/16/21, and completed all of the required task, pictures, and uploads within 3 hours. I was assigned Liz ** as my project manager. I also ordered a Model Y on 1/14/21. I received zero feedback from my project manager for weeks. I emailed, called, left voicemails, and text with NO response. I waited over 1 month for a simple solar design! I called the main Tesla solar number and a person said my project had not even been looked at by anyone within tesla and had been escalated to the highest level. I emailed Liz and told the rep they had 3 business days to get me a design or I would cancel.

For all future Solar buyers, beware of Tesla. I am a current Tesla Solar customer and they absolutely don't have a customer service. You submit on online request; for which you'll receive a customized response in one week; if you are lucky. They have so much money but don't want to hire real people to deal with customers. Imagine able to contact a live person during emergencies!!! This is source of power to your home not an appliance that you can wait for 7-10 days.

Stacey was a pleasure to talk with. She took the time to explain what was happening with my power wall. If ever I need some more assistance, I want to talk with her. Only complaint/gripe was the hold music. It was very loud. I had to turn the volume up and down several times.

Top of the line product, easy process to order, and complete care during install through to subsequent completion. Tesla supplied continuous notifications yielding status updates along with anticipated installation dates. Once install time came, the professionals did as described. Excellent overall experience....Now comes the solar energy!

Called Super Bowl Sunday not expecting anything but a long hold. My call was answered under a minute by Stacey **, Powerwall Specialist. Having password reset issues she informed me that my iPhone app needed to be updated. She gave me instructions, I was able to access the app thereinafter. I had questions regarding Customized (Advanced) setting. She is knowledgeable and technical but she gave me simple examples of “Balanced vs. Cost Saving” settings that I could understand. She also discovered that my TOU Price Schedule needed to be adjusted. Elon not only makes the greatest car but his Powerwall CRM package is one of the best in the service business. Having a specialist like Stacey behind the wheel, service was easy drive. Overall Experience: 10 out of 10.

Solar City was purchased by Tesla. Since that purchase my "billing is approx $40-50 a month plus internet. I have written to Tesla asking for written explanation of charges monthly with a response by telephone only which I rejected. My internet was not affordable due to covid and money loss and notified Tesla of this. However, even without internet or electricity turned off I received monthly bills with no idea how I could be charged without any electricity or internet services. Total rip off. Is there a class action suit out there.

I got the Tesla Solar as it was the best offering compared to all. But have to write this review for the excellent and smooth installation. These guys came sharp at 7 AM on Day 1 and started the installation. They explained me the process and started the work. On day 2 at 11 AM they were done! They did clean up, explain me in detail what went into the installation, what are the next steps, meter setup. They also painted the connections pipes to match the house color. After they left I one of the breaker switch was off and I didnt know how to turn it ON. Now this was not a part of installation still they drove back to help me. I give them 5/5 star rating and the entire team: Joseph (Lead), Nicko, Edgar **, Mario ** & David were fantastic and I can say it's a great start already!

Tesla was able to work with me on this issue, still waiting to get it turned on, but I think it's going to be OK now.

Stacey ** was very knowledgeable and helpful in answering all my questions. She was very detailed and clearly knew the product very well. She was also very patient and took time to make sure I understood everything clearly.

In Texas, it was a no brainer to choose Tesla. All other competitors I quoted had a return of investment of 20+ years, and all sorts of sleazy tactics to make you think it was less. I was able to get it to the 11-13 year range with Tesla. Not only do I have the best looking panels, but I'm sure I got the best deal in the neighborhood. Very satisfied.

I decided to get solar since it was probably cheaper than to get new windows and a standing generator for my house. Tesla's online ordering experience was easy. However, the sales team that reach out to you afterwards was spotty at times. Ultimately, I got a new rep that helped me redesigned my layout. Where Tesla shines above all else is their installation team. They are legit and so accommodating! I didn't like the "standard" placement of some of the equipments and they went out of their way to make it more aesthetically pleasing by running it inside my garage instead. This took an extra two days of work. No mom and pop shop would have done that.

The installation crew were great. Very efficient and seamless. The team replaced any broken tile and also painted where necessary. They also left the house spotless and explain the whole process thoroughly. I definitely recommend.

I had a 15kw solar glass roof installation by Tesla. The product is gorgeous and the installation team was outstanding. They had trouble fitting some solar tiles in one area, but were flexible and diligent about finding an alternate section for the full active solar tile installation. Still awaiting power on by Duke Energy, so can't wait to see the meter running backwards!

Tesla never ceases to amaze. My solar experience from inception to installation was superb. The technology behind their entire process is superb. It really alleviated the need to ever talk to a person however the assigned Project Advisor was always only a text or call away. The installation team was prompt and professional which is exactly what you would expect from a brand such as Tesla. This experience has made me look at more of their product offerings and I can’t wait to embark on my next Tesla journey.

Bought solar panels from Solar City. Great. Then Tesla took over and thing went steadily downhill. Changed the monitoring system. Called to say my panels weren't producing. Told it was cloudy. Took a while but they finally checked and found only 70% efficiency. Came out, wire had burnt out, needed new part. After 5 months, finally got part. Had to call and call and call. No answer, put on hold for hours, no chat, said they would get back to me. They didn't. Absolutely horrible customer service. Logged into solar panels, connect me with someone who wants to sell me a tesla. Like I would buy one now. The absolute worse service ever. Worse than major banks.

Team arrived on the day and time promised. Answered all my questions and did a very high quality installation which was above my expectations. My only disappointment was to learn on the day of installation that if I installed the battery and equipment inside my garage my local ordinances required concrete polls to also be installed to prevent a vehicle from running into it. This was not the fault of the installation team, I should have been told by my Tesla advisor. Other than that I am totally satisfied.

Tesla made the purchase and installation of solar/battery storage extremely simple. Their reps were in contact with me throughout the process and replied quickly to any questions that arose. Installers were very respectful and cleaned up after themselves. They also did a great, clean install and took the time walk me through the system and how everything works.

Just had my two new PowerWalls installed and they are working exceptionally well. Totally love them and really appreciated the install team. They arrived on time and were incredibly thoughtful and professional. The icing on the cake was a completely new circuit breaker panel. This was not expected and really makes me love the system even more.

Everything from the quoting, installation to customer service were great. All target dates were spot on and communication with my project manager was easy via text. I would recommend their service to anyone!

Telsa Energy, was a very easy process from the website to the contacts. I did the quote online and they are able to do most of the work from pictures you send them of the electrical panels from pictures of your home from google earth. All the paper work was done online and easy to follow. I had looked at several solutions and Telsa's solution was the most affordable. The referral program is awesome and I wish I had someone send me the referral so I could have saved the $100. Since then I have sent the referral to several folks that are using it to get the estimates.

After a few phone calls and two weeks of waiting, a technician came out and was able to resolve the issue. The other technicians who installed the system did not commission the inverter. Fortunately, the fix was simple, but the delay could have been avoided entirely. Also, the installers did not add a slow-start to the A/C which is apparently needed in the summer time. System is working great now.

From the moment I contacted Tesla for my solar panels, I’ve been nothing but impressed with everything. From their customer service to their regular updates, I couldn’t ask for more. I had a lot of solar companies approach me, and one of them actually told me that Tesla would not be able to do what he would be able to do. Well, he was right. They did better. My sub-panel failed the city inspection, and a Tesla tech was out the very next day to fix it so it could pass inspection. They scheduled everything in a timely manner. Plus their price is really unbeatable. It makes it make sense to go solar. I will definitely be referring them to my friends and clients.

Initial paperwork and customer service was easy and took minutes. Installation was high quality and they cleaned up the space nicely. They replaced a few tiles on my roof and installed 16.32 kWh array in two days. The install crew was great! Very friendly and hardworking. And Tesla solar cost half as much as other estimates! I challenged other companies to math their price and they were unable to get close. It was a perfect experience. The array looks great and works perfectly. I had another system installed in my other house last year and it cost twice as much and was a pain. Not with Tesla solar. Really glad I chose them!

Perses crew did an amazing job. Rank them an 11 out of 10. Clean & very professional in every way possible. Met the deadlines and did very clean job start to finish. Installed 36 solar panels in 2 days.

Tesla makes it very easy to order solar panel and backup. Just enter your address, provide electricity bills and specifications of key appliances such as central air conditioners, water pump, heating system etc. and the computer will design the system for you. In my case, it was 8.16 kwh solar panels with 2 Powerwalls. I personally liked it and proceeded with the purchase. The advisor assured me the designed system was sufficient for my needs. It will provide electricity and crucially for me, in case of power outage it will provide for "6 Days Backup Duration". This is a direct quote without any qualifying remarks taken directly from Tesla's website.

These are the grade I gave in each step of process. I actually like the the process till the last one.

Recently had solar panel and power wall installation by Tesla. At first I had hesitation on utilizing them for my solar needs, but with the prices other competitors were offering, Tesla was the most cost effective. Once I sent off my $100 deposit, everything was pretty much straightforward, everything was handled electronically (which is very convenient) and the staff was very proficient in their job. I highly recommend them!

We are getting Tesla tiles for our home. The way Tesla is bragging about it despite of quite a big amount of financial investment we decided to start this project with them, we were so excited! Project suppose to start in September, so we can take advantage of solar Roof during winter time in New England. Tesla contractors came 7 weeks ago and started project with tearing our old roof apart. 2nd team of installer did not start their work on time and whole roof started leaking from rain water from attic to 1st floor.

I am writing this review for one major reason: To acknowledge an EXTRAORDINARY support agent at Tesla Home Energy that went above and beyond the call of duty to make sure that my support issue was handled COMPLETELY in just one phone call with her! I had called Tesla on multiple occasions to get support on my High Power Wall Connector (HPWC) for my 2017 Tesla Model S 90D. I was getting an error (6 Red LED Flashes and wouldn’t charge my car) and after troubleshooting with another support agent a week prior, I got no resolution besides him saying he would notate my account for when I was taking my car into service the next week. When I got there, no one could help me with the charger, and they directed me to call Tesla Home Energy, wherein I THANKFULLY found LISSY.

Added two power walls to solar panel installation. Techs were great communicators. Installation was clean and well done. Highly recommend Tesla Energy. Job was completed on time. Just waiting for inspection to turn on system.

My Tesla solar implementation has been a nightmare. My panels were installed in early September of this year, and once I paid the large invoice, Tesla stopped updating me on the progress of the interconnection with my energy company. When I could actually get a response from my advisor, she provided vague and ever-increasing timelines for completing the grid interconnection. I ended up calling my energy company and discovered that my Tesla advisor had been deceiving me and the delays were caused by Tesla's errors in the application process. After this I had to send multiple emails to get Tesla to solve the issue. After all that, it still took over a month of me project managing and working directly with the energy company to get a two-way meter installed.

We had a great crew install solar. I was concerned about the appearance and they went over and above to make sure it looked good. It took an extra day and it was no extra cost. They also installed the inverted in my basement as requested.

The installation staff has been on top of everything, super responsive (it takes less than a day to get someone to fix issues with installation) and they are on top of communications. Can't beat the beat the price as they come in way lower than every other solar company. The sales staff and design team take a bit of time which had me worried in the beginning but once that part was completed, everything has been smooth. The few issues that came up in the installation were addressed within hours of being detected. I have been incredibly happy with my experience with Tesla so far.

Inverter has been broken for two months. Still waiting for replacement. I have gotten no response from service agent Denis **. Prior to this I was considering adding more panels but now there is no way I would use solar city again. I'd appreciate recommendations on other companies that can add a second system that works with the power wall system I have. I wish I had used a different company. So many local companies to work with.

The website has a lot of information but you can always talk to someone on the phone. I found that the same individual followed up with me multiple times via email and voicemails which was nice because they knew my exact needs and I didn't have to explain myself over and over again to different people. Once my order was placed everything felt like it was fast tracked and the Tesla account is your main hub for what to expect and to sign documents. I was assigned a Tesla rep who I could text or call at any time with questions. You can schedule all appointments via your Tesla account and they handled everything from beginning to end including permits and scheduling inspections. The local crew installed a medium-sized solar array and two power walls in half a day.

Beautiful install within one month of signing up for solar to completion. Tesla handled everything from permits to the local energy company. Other companies quoted 4-6 months, Tesla did it in one. The product uses solar optimizers and the panels look great installed. This is the 12 kw system, 36 panels.

Tesla’s (Incomplete) Solar Panels project: (9 June - 18 November, 2020; five plus months and still counting!) I am in the midst of a solar-panels installation project with Tesla. I have chosen Tesla, being the most reputed solar company and having vast experience in harnessing solar power with the latest technology. I enrolled with them on 9 June 2020 to install solar panels for about 4 kw power.

I called Tesla today to follow up with them regarding removal of my solar panels so I could re-roof my building--I hadn't heard back and was concerned about getting my roof done this year. I was connected to Megan J. and my experience couldn't have been better! Within moments Megan found the bottleneck, corrected the issue and followed up with a confirmation email. Megan was super pleasant, professional and efficient--thanks for restoring my faith in Customer Service!!

Tesla is an amazing company and Kiara ** is no exception in representing the values of that company. She went above and beyond for 2 hours on the phone...helping ensure my tesla wall charger worked. After 2 months of run mystery diagnosis, I got a really good interaction. Amazing. Send this woman a promotion already.

Tesla has non existent customer service and what you do get is lacking. Have been on hold for 2 hrs waiting for a customer service rep to answer the phone on multiple occasions, just to get hung up on when someone answers. No response on their chat message board. Put in a claim that our solar guard device didn't work properly, website says expect response in 3 to 5 business days. It's been three weeks. We were not able to close on house on time due to them not submitting correct paper work. Talked to one of their supervisors and requested a credit on our monthly lease since they cost us money on delayed closing. He told me they would investigate.

The root of all the problems in the project seem to tie back to the project advisor being terrible to work with at every step of the project. They did the design based on satellite pics, but interpreted the images incorrectly and laid out the panels in a way that made no sense. It took months to finally get the project advisor to attempt to make an update to fix it, but then he didn't do the update correctly and it was delayed even more.

I have been doing a ton of research on solar. When I found the pricing for Tesla I was thrilled with the purchase price and their monthly financing offer. Although I thought it was weird I had to give them 100.00 deposit to start the process, I felt sure I was choosing them. After a TON of back and forth, bad information, confusion, and a millions documents to sign we finally got to the final paperwork. That is where the bait and switch came in.

I called on an ongoing issue of over months. This agent pursued a solution with technicians and resolved the problem. Between myself and the installers there were numerous calls. They went nowhere. The individual ensured it was handled.

Tesla has the worst customer service and no motivation to fix the equipment. They don't care that being down costs customers money and even worse, they don't understand that if we aren't generating energy, we aren't offsetting our bill. Going online to get help (or calling) will leave you even more frustrated. Ask for help, it will take 3-5 days to get a response that just tells you to request a tech. Don't you think that would be auto dispatched if they know that's what you need? If you need a tech, they tell you to request one, and that adds another 1-2 weeks for a tech to come out and then if they need parts, that's another delay. They are worse than normal utility companies since they tell you to be available all day, not just a half of a day. If you call, you just get the runaround. I'd run from this company.

I had Tesla's Solar + PowerWall battery system installed in my home and I couldn't be happier with the system as well as the entire installation process. Initially I had some questions regarding the size of the panels that would be used on the system, as the original plans called out 315W panels, but the system as sold would have required a 340W panel to meet the advertised production capacity. Ultimately I got through to a Tesla representative who was able to help and they indicated Tesla was in the process of transitioning to the 340W panels and that was what would be installed on my house. On installation day, the team showed up with 340W panels and had 48 panels + 4 powerwalls installed in 2 days. The only frustration I had was how long it took my energy company to finally give permission to turn the system on (which of course is no fault of Tesla's)! Delighted with the results thus far!

I ordered my system online on 9/1/2020. It was installed on 10/26/2020. Permitted on 10/28/2020 and I'm waiting on PTO from PGE. Overall 2 months from my selection to permit being finaled was super quick. They installed it in 1 day. Everyone I dealt with at Tesla Energy was really helpful and super nice. I know Tesla saves tons of money by not having traditional salespeople or marketing and most everything is done online and I was a little concerned originally about how it would be to work with them. It was a great experience. Easy to call and connect if I needed to. Originally the date given to me was 11/20/2020 but I asked if I could have it sooner and the Friday before they called me and asked if they could install it Monday so I did that. I've only had it for a few days now so it's still early but overall great service. Thank you.

Last year, we purchased a home which already had Tesla Solar Panels installed and was in Year 2 of a long term lease. Simply put, it is the only thing we regret about our home purchase. As other reviewers have stated, you would not believe our experience with customer service if I detailed it here. Having spent enough time detailing said experience to many levels of their management team(s), I won't do so here but please, whatever you do, stay far, far away from this insultingly horrendous excuse for a company.

I signed up for Tesla to install solar panels and 2 Powerwalls in July 2020. The system was installed on September 22, 2020, which was faster than I has expected. I did run into problems while waiting. I questioned why they didn’t recommend an upgrade with my main electrical panel which was only 100 amps. This issue was an installing problem noted, not only Tesla reviews but other solar companies as well. After several discussions, Tesla agreed that it would be best to upgrade the main electrical panel to 200 amps. I was told later that if I had not insisted that the panel be upgraded, they wouldn’t have installed the system on the day of my installation. My install date would have been pushed back.

We are trying to refinance our home, and are trying to pay off our Tesla contract and transfer ownership. We began the process in August, it is now the 2nd to last day of October. We have contacted Tesla by phone, email, and their online website, and our loan officer has requested a payoff statement and wire instructions, to no avail. We can't complete the refinance because Tesla has so far refused to respond to any of our requests. If you are thinking of getting solar panels on your home from Tesla, my suggestion would be to either purchase them outright, or use a different company.

I went into my purchase with the understanding that Tesla's Solar program had lackluster customer service. I was fully prepared for a drawn our process and difficulty accessing real people for updates. I was actually surprised with the responsiveness overall and the timeline from initial order to completed install and Utility interconnect was about 3 months. Not bad given the number of horror stories out there. The price I was quoted was the price I'm paying and the process was fairly simple, but communication could still have been improved. I went weeks without knowing that a form I was having difficulty accessing was holding up the process when Tesla's site told me it was awaiting permit. There's room for improvement, but from what I can tell they are taking steps to improve the user experience. I would recommend them to others as long as their installation scenario was reasonably simple.

Within one month of signing up for the solar panels they were installed on my roof. They look fantastic. The entire process was very simple. All documents handled online. The Tesla crew was professional and courteous and great with their knowledge. I couldn’t be happier.

I got 20 solar panels and 3 power walls installation. 2 months start to finish 7-15-20 to 10-20-20 which includes permits and getting financing. Excellent customer service with helpful and knowledgeable reps. They updated me weekly on the status.

Tesla installed a solar system for us early this year. I requested a modification 6 months ago, and it was stuck somewhere in the "system". Today I connected with Mia ** in their Powerwall Department and she was so helpful! She listened to what I needed, then got in touch with the engineering department to ensure that they understood the situation, and got my project request "unstuck". Thank you Mia!

Two years ago we installed a fairly robust solar system on our home. During the sales and design process, Tesla was incredibly easy to deal with. The system was designed, permits filed and installation went smoothly. The issues occurred when our two Tesla Powerwalls arrived in stock and we were setting dates to install them.

Andrew helped me over several months. He was consistent and did a great job. An outside contractor was being used and he followed up until the work was done. Thank you for getting things done! We appreciate it.

After my report I was immediately contacted by Tesla. Within a couple days my panels were removed. During the removal the techs noticed and reported that during the install proper procedures to seal the holes from misses were not taken. The techs did an awesome job. Went above and beyond to temporarily seal the holes so further damage didn’t occur. Seeing how upset I was the techs took the time to explain to me what had happened and showed me the updated mounts and explained how the panels will be reinstalled and made me feel much more comfortable about my panels being put back on. The techs from B3 were amazing. I really hope all of Tesla’s techs are like this.

Updated on 01/30/2021: I am still waiting for Tesla aka Solar City to come out and give us a new solar box since November. They sent an email on 1/27 stating we need to have them come out because they are not reading the solar box. WELLLLLLLLLLLL, they came out November 17th, 2020, said we need a new solar box. Said they were going to come out and replace...did not need to be home...since it's outside. Haven't heard a word from them till 1/27...stating we need to get with the field to make an appointment. WE ARE WAITING on them... I don't know what else to do besides still getting outrageous over 300 dollar electric bill and they are taking their payment automatically out of our checking account for 150. That's over 450 a month for their solar payment plus electric bill. I don't know who else to contact.

Tesla Energy has dropped price a few days after I clicked order from them, they denying my request for price match and deny 7 days uninstall from website I have ordered their panel to install, they have dropped price for $3000 almost right after I purchase from them, I have requested price match from them however, Sarah ** from tesla said and admitted that their price dropped right after I purchase but I should call them sooner.

Process to order, finance, and install was simple and efficient! Inquiry and purchase was done online and with no issues. Financing with third party was quick and easy. Installation team was informative and very knowledgeable.

A. ** in customer care really helped us resolve some issues we had with having our panels removed for our reroof project and with a refi document. She was extremely prompt in her responses and follow-up.