Tesla Energy Reviews

Solar City was purchased by Tesla. Since that purchase my "billing is approx $40-50 a month plus internet. I have written to Tesla asking for written explanation of charges monthly with a response by telephone only which I rejected. My internet was not affordable due to covid and money loss and notified Tesla of this. However, even without internet or electricity turned off I received monthly bills with no idea how I could be charged without any electricity or internet services. Total rip off. Is there a class action suit out there.

I got the Tesla Solar as it was the best offering compared to all. But have to write this review for the excellent and smooth installation. These guys came sharp at 7 AM on Day 1 and started the installation. They explained me the process and started the work. On day 2 at 11 AM they were done! They did clean up, explain me in detail what went into the installation, what are the next steps, meter setup. They also painted the connections pipes to match the house color. After they left I one of the breaker switch was off and I didnt know how to turn it ON. Now this was not a part of installation still they drove back to help me. I give them 5/5 star rating and the entire team: Joseph (Lead), Nicko, Edgar **, Mario ** & David were fantastic and I can say it's a great start already!

Tesla was able to work with me on this issue, still waiting to get it turned on, but I think it's going to be OK now.

Stacey ** was very knowledgeable and helpful in answering all my questions. She was very detailed and clearly knew the product very well. She was also very patient and took time to make sure I understood everything clearly.

In Texas, it was a no brainer to choose Tesla. All other competitors I quoted had a return of investment of 20+ years, and all sorts of sleazy tactics to make you think it was less. I was able to get it to the 11-13 year range with Tesla. Not only do I have the best looking panels, but I'm sure I got the best deal in the neighborhood. Very satisfied.

I decided to get solar since it was probably cheaper than to get new windows and a standing generator for my house. Tesla's online ordering experience was easy. However, the sales team that reach out to you afterwards was spotty at times. Ultimately, I got a new rep that helped me redesigned my layout. Where Tesla shines above all else is their installation team. They are legit and so accommodating! I didn't like the "standard" placement of some of the equipments and they went out of their way to make it more aesthetically pleasing by running it inside my garage instead. This took an extra two days of work. No mom and pop shop would have done that.

The installation crew were great. Very efficient and seamless. The team replaced any broken tile and also painted where necessary. They also left the house spotless and explain the whole process thoroughly. I definitely recommend.

I had a 15kw solar glass roof installation by Tesla. The product is gorgeous and the installation team was outstanding. They had trouble fitting some solar tiles in one area, but were flexible and diligent about finding an alternate section for the full active solar tile installation. Still awaiting power on by Duke Energy, so can't wait to see the meter running backwards!

Tesla never ceases to amaze. My solar experience from inception to installation was superb. The technology behind their entire process is superb. It really alleviated the need to ever talk to a person however the assigned Project Advisor was always only a text or call away. The installation team was prompt and professional which is exactly what you would expect from a brand such as Tesla. This experience has made me look at more of their product offerings and I can’t wait to embark on my next Tesla journey.

Bought solar panels from Solar City. Great. Then Tesla took over and thing went steadily downhill. Changed the monitoring system. Called to say my panels weren't producing. Told it was cloudy. Took a while but they finally checked and found only 70% efficiency. Came out, wire had burnt out, needed new part. After 5 months, finally got part. Had to call and call and call. No answer, put on hold for hours, no chat, said they would get back to me. They didn't. Absolutely horrible customer service. Logged into solar panels, connect me with someone who wants to sell me a tesla. Like I would buy one now. The absolute worse service ever. Worse than major banks.

Team arrived on the day and time promised. Answered all my questions and did a very high quality installation which was above my expectations. My only disappointment was to learn on the day of installation that if I installed the battery and equipment inside my garage my local ordinances required concrete polls to also be installed to prevent a vehicle from running into it. This was not the fault of the installation team, I should have been told by my Tesla advisor. Other than that I am totally satisfied.

Tesla made the purchase and installation of solar/battery storage extremely simple. Their reps were in contact with me throughout the process and replied quickly to any questions that arose. Installers were very respectful and cleaned up after themselves. They also did a great, clean install and took the time walk me through the system and how everything works.

Just had my two new PowerWalls installed and they are working exceptionally well. Totally love them and really appreciated the install team. They arrived on time and were incredibly thoughtful and professional. The icing on the cake was a completely new circuit breaker panel. This was not expected and really makes me love the system even more.

Everything from the quoting, installation to customer service were great. All target dates were spot on and communication with my project manager was easy via text. I would recommend their service to anyone!

Telsa Energy, was a very easy process from the website to the contacts. I did the quote online and they are able to do most of the work from pictures you send them of the electrical panels from pictures of your home from google earth. All the paper work was done online and easy to follow. I had looked at several solutions and Telsa's solution was the most affordable. The referral program is awesome and I wish I had someone send me the referral so I could have saved the $100. Since then I have sent the referral to several folks that are using it to get the estimates.

After a few phone calls and two weeks of waiting, a technician came out and was able to resolve the issue. The other technicians who installed the system did not commission the inverter. Fortunately, the fix was simple, but the delay could have been avoided entirely. Also, the installers did not add a slow-start to the A/C which is apparently needed in the summer time. System is working great now.

From the moment I contacted Tesla for my solar panels, I’ve been nothing but impressed with everything. From their customer service to their regular updates, I couldn’t ask for more. I had a lot of solar companies approach me, and one of them actually told me that Tesla would not be able to do what he would be able to do. Well, he was right. They did better. My sub-panel failed the city inspection, and a Tesla tech was out the very next day to fix it so it could pass inspection. They scheduled everything in a timely manner. Plus their price is really unbeatable. It makes it make sense to go solar. I will definitely be referring them to my friends and clients.

Initial paperwork and customer service was easy and took minutes. Installation was high quality and they cleaned up the space nicely. They replaced a few tiles on my roof and installed 16.32 kWh array in two days. The install crew was great! Very friendly and hardworking. And Tesla solar cost half as much as other estimates! I challenged other companies to math their price and they were unable to get close. It was a perfect experience. The array looks great and works perfectly. I had another system installed in my other house last year and it cost twice as much and was a pain. Not with Tesla solar. Really glad I chose them!

Perses crew did an amazing job. Rank them an 11 out of 10. Clean & very professional in every way possible. Met the deadlines and did very clean job start to finish. Installed 36 solar panels in 2 days.

Tesla makes it very easy to order solar panel and backup. Just enter your address, provide electricity bills and specifications of key appliances such as central air conditioners, water pump, heating system etc. and the computer will design the system for you. In my case, it was 8.16 kwh solar panels with 2 Powerwalls. I personally liked it and proceeded with the purchase. The advisor assured me the designed system was sufficient for my needs. It will provide electricity and crucially for me, in case of power outage it will provide for "6 Days Backup Duration". This is a direct quote without any qualifying remarks taken directly from Tesla's website.

These are the grade I gave in each step of process. I actually like the the process till the last one.

Recently had solar panel and power wall installation by Tesla. At first I had hesitation on utilizing them for my solar needs, but with the prices other competitors were offering, Tesla was the most cost effective. Once I sent off my $100 deposit, everything was pretty much straightforward, everything was handled electronically (which is very convenient) and the staff was very proficient in their job. I highly recommend them!

We are getting Tesla tiles for our home. The way Tesla is bragging about it despite of quite a big amount of financial investment we decided to start this project with them, we were so excited! Project suppose to start in September, so we can take advantage of solar Roof during winter time in New England. Tesla contractors came 7 weeks ago and started project with tearing our old roof apart. 2nd team of installer did not start their work on time and whole roof started leaking from rain water from attic to 1st floor.

I am writing this review for one major reason: To acknowledge an EXTRAORDINARY support agent at Tesla Home Energy that went above and beyond the call of duty to make sure that my support issue was handled COMPLETELY in just one phone call with her! I had called Tesla on multiple occasions to get support on my High Power Wall Connector (HPWC) for my 2017 Tesla Model S 90D. I was getting an error (6 Red LED Flashes and wouldn’t charge my car) and after troubleshooting with another support agent a week prior, I got no resolution besides him saying he would notate my account for when I was taking my car into service the next week. When I got there, no one could help me with the charger, and they directed me to call Tesla Home Energy, wherein I THANKFULLY found LISSY.

Added two power walls to solar panel installation. Techs were great communicators. Installation was clean and well done. Highly recommend Tesla Energy. Job was completed on time. Just waiting for inspection to turn on system.

My Tesla solar implementation has been a nightmare. My panels were installed in early September of this year, and once I paid the large invoice, Tesla stopped updating me on the progress of the interconnection with my energy company. When I could actually get a response from my advisor, she provided vague and ever-increasing timelines for completing the grid interconnection. I ended up calling my energy company and discovered that my Tesla advisor had been deceiving me and the delays were caused by Tesla's errors in the application process. After this I had to send multiple emails to get Tesla to solve the issue. After all that, it still took over a month of me project managing and working directly with the energy company to get a two-way meter installed.

We had a great crew install solar. I was concerned about the appearance and they went over and above to make sure it looked good. It took an extra day and it was no extra cost. They also installed the inverted in my basement as requested.

The installation staff has been on top of everything, super responsive (it takes less than a day to get someone to fix issues with installation) and they are on top of communications. Can't beat the beat the price as they come in way lower than every other solar company. The sales staff and design team take a bit of time which had me worried in the beginning but once that part was completed, everything has been smooth. The few issues that came up in the installation were addressed within hours of being detected. I have been incredibly happy with my experience with Tesla so far.

Inverter has been broken for two months. Still waiting for replacement. I have gotten no response from service agent Denis **. Prior to this I was considering adding more panels but now there is no way I would use solar city again. I'd appreciate recommendations on other companies that can add a second system that works with the power wall system I have. I wish I had used a different company. So many local companies to work with.

The website has a lot of information but you can always talk to someone on the phone. I found that the same individual followed up with me multiple times via email and voicemails which was nice because they knew my exact needs and I didn't have to explain myself over and over again to different people. Once my order was placed everything felt like it was fast tracked and the Tesla account is your main hub for what to expect and to sign documents. I was assigned a Tesla rep who I could text or call at any time with questions. You can schedule all appointments via your Tesla account and they handled everything from beginning to end including permits and scheduling inspections. The local crew installed a medium-sized solar array and two power walls in half a day.

Beautiful install within one month of signing up for solar to completion. Tesla handled everything from permits to the local energy company. Other companies quoted 4-6 months, Tesla did it in one. The product uses solar optimizers and the panels look great installed. This is the 12 kw system, 36 panels.

Tesla’s (Incomplete) Solar Panels project: (9 June - 18 November, 2020; five plus months and still counting!) I am in the midst of a solar-panels installation project with Tesla. I have chosen Tesla, being the most reputed solar company and having vast experience in harnessing solar power with the latest technology. I enrolled with them on 9 June 2020 to install solar panels for about 4 kw power.

I called Tesla today to follow up with them regarding removal of my solar panels so I could re-roof my building--I hadn't heard back and was concerned about getting my roof done this year. I was connected to Megan J. and my experience couldn't have been better! Within moments Megan found the bottleneck, corrected the issue and followed up with a confirmation email. Megan was super pleasant, professional and efficient--thanks for restoring my faith in Customer Service!!

Tesla is an amazing company and Kiara ** is no exception in representing the values of that company. She went above and beyond for 2 hours on the phone...helping ensure my tesla wall charger worked. After 2 months of run mystery diagnosis, I got a really good interaction. Amazing. Send this woman a promotion already.

Tesla has non existent customer service and what you do get is lacking. Have been on hold for 2 hrs waiting for a customer service rep to answer the phone on multiple occasions, just to get hung up on when someone answers. No response on their chat message board. Put in a claim that our solar guard device didn't work properly, website says expect response in 3 to 5 business days. It's been three weeks. We were not able to close on house on time due to them not submitting correct paper work. Talked to one of their supervisors and requested a credit on our monthly lease since they cost us money on delayed closing. He told me they would investigate.

The root of all the problems in the project seem to tie back to the project advisor being terrible to work with at every step of the project. They did the design based on satellite pics, but interpreted the images incorrectly and laid out the panels in a way that made no sense. It took months to finally get the project advisor to attempt to make an update to fix it, but then he didn't do the update correctly and it was delayed even more.

I have been doing a ton of research on solar. When I found the pricing for Tesla I was thrilled with the purchase price and their monthly financing offer. Although I thought it was weird I had to give them 100.00 deposit to start the process, I felt sure I was choosing them. After a TON of back and forth, bad information, confusion, and a millions documents to sign we finally got to the final paperwork. That is where the bait and switch came in.

I called on an ongoing issue of over months. This agent pursued a solution with technicians and resolved the problem. Between myself and the installers there were numerous calls. They went nowhere. The individual ensured it was handled.

Tesla has the worst customer service and no motivation to fix the equipment. They don't care that being down costs customers money and even worse, they don't understand that if we aren't generating energy, we aren't offsetting our bill. Going online to get help (or calling) will leave you even more frustrated. Ask for help, it will take 3-5 days to get a response that just tells you to request a tech. Don't you think that would be auto dispatched if they know that's what you need? If you need a tech, they tell you to request one, and that adds another 1-2 weeks for a tech to come out and then if they need parts, that's another delay. They are worse than normal utility companies since they tell you to be available all day, not just a half of a day. If you call, you just get the runaround. I'd run from this company.

I had Tesla's Solar + PowerWall battery system installed in my home and I couldn't be happier with the system as well as the entire installation process. Initially I had some questions regarding the size of the panels that would be used on the system, as the original plans called out 315W panels, but the system as sold would have required a 340W panel to meet the advertised production capacity. Ultimately I got through to a Tesla representative who was able to help and they indicated Tesla was in the process of transitioning to the 340W panels and that was what would be installed on my house. On installation day, the team showed up with 340W panels and had 48 panels + 4 powerwalls installed in 2 days. The only frustration I had was how long it took my energy company to finally give permission to turn the system on (which of course is no fault of Tesla's)! Delighted with the results thus far!

I ordered my system online on 9/1/2020. It was installed on 10/26/2020. Permitted on 10/28/2020 and I'm waiting on PTO from PGE. Overall 2 months from my selection to permit being finaled was super quick. They installed it in 1 day. Everyone I dealt with at Tesla Energy was really helpful and super nice. I know Tesla saves tons of money by not having traditional salespeople or marketing and most everything is done online and I was a little concerned originally about how it would be to work with them. It was a great experience. Easy to call and connect if I needed to. Originally the date given to me was 11/20/2020 but I asked if I could have it sooner and the Friday before they called me and asked if they could install it Monday so I did that. I've only had it for a few days now so it's still early but overall great service. Thank you.

Last year, we purchased a home which already had Tesla Solar Panels installed and was in Year 2 of a long term lease. Simply put, it is the only thing we regret about our home purchase. As other reviewers have stated, you would not believe our experience with customer service if I detailed it here. Having spent enough time detailing said experience to many levels of their management team(s), I won't do so here but please, whatever you do, stay far, far away from this insultingly horrendous excuse for a company.

I signed up for Tesla to install solar panels and 2 Powerwalls in July 2020. The system was installed on September 22, 2020, which was faster than I has expected. I did run into problems while waiting. I questioned why they didn’t recommend an upgrade with my main electrical panel which was only 100 amps. This issue was an installing problem noted, not only Tesla reviews but other solar companies as well. After several discussions, Tesla agreed that it would be best to upgrade the main electrical panel to 200 amps. I was told later that if I had not insisted that the panel be upgraded, they wouldn’t have installed the system on the day of my installation. My install date would have been pushed back.

We are trying to refinance our home, and are trying to pay off our Tesla contract and transfer ownership. We began the process in August, it is now the 2nd to last day of October. We have contacted Tesla by phone, email, and their online website, and our loan officer has requested a payoff statement and wire instructions, to no avail. We can't complete the refinance because Tesla has so far refused to respond to any of our requests. If you are thinking of getting solar panels on your home from Tesla, my suggestion would be to either purchase them outright, or use a different company.

I went into my purchase with the understanding that Tesla's Solar program had lackluster customer service. I was fully prepared for a drawn our process and difficulty accessing real people for updates. I was actually surprised with the responsiveness overall and the timeline from initial order to completed install and Utility interconnect was about 3 months. Not bad given the number of horror stories out there. The price I was quoted was the price I'm paying and the process was fairly simple, but communication could still have been improved. I went weeks without knowing that a form I was having difficulty accessing was holding up the process when Tesla's site told me it was awaiting permit. There's room for improvement, but from what I can tell they are taking steps to improve the user experience. I would recommend them to others as long as their installation scenario was reasonably simple.

Within one month of signing up for the solar panels they were installed on my roof. They look fantastic. The entire process was very simple. All documents handled online. The Tesla crew was professional and courteous and great with their knowledge. I couldn’t be happier.

I got 20 solar panels and 3 power walls installation. 2 months start to finish 7-15-20 to 10-20-20 which includes permits and getting financing. Excellent customer service with helpful and knowledgeable reps. They updated me weekly on the status.

Tesla installed a solar system for us early this year. I requested a modification 6 months ago, and it was stuck somewhere in the "system". Today I connected with Mia ** in their Powerwall Department and she was so helpful! She listened to what I needed, then got in touch with the engineering department to ensure that they understood the situation, and got my project request "unstuck". Thank you Mia!

Two years ago we installed a fairly robust solar system on our home. During the sales and design process, Tesla was incredibly easy to deal with. The system was designed, permits filed and installation went smoothly. The issues occurred when our two Tesla Powerwalls arrived in stock and we were setting dates to install them.

Andrew helped me over several months. He was consistent and did a great job. An outside contractor was being used and he followed up until the work was done. Thank you for getting things done! We appreciate it.

After my report I was immediately contacted by Tesla. Within a couple days my panels were removed. During the removal the techs noticed and reported that during the install proper procedures to seal the holes from misses were not taken. The techs did an awesome job. Went above and beyond to temporarily seal the holes so further damage didn’t occur. Seeing how upset I was the techs took the time to explain to me what had happened and showed me the updated mounts and explained how the panels will be reinstalled and made me feel much more comfortable about my panels being put back on. The techs from B3 were amazing. I really hope all of Tesla’s techs are like this.

Updated on 01/30/2021: I am still waiting for Tesla aka Solar City to come out and give us a new solar box since November. They sent an email on 1/27 stating we need to have them come out because they are not reading the solar box. WELLLLLLLLLLLL, they came out November 17th, 2020, said we need a new solar box. Said they were going to come out and replace...did not need to be home...since it's outside. Haven't heard a word from them till 1/27...stating we need to get with the field to make an appointment. WE ARE WAITING on them... I don't know what else to do besides still getting outrageous over 300 dollar electric bill and they are taking their payment automatically out of our checking account for 150. That's over 450 a month for their solar payment plus electric bill. I don't know who else to contact.

Tesla Energy has dropped price a few days after I clicked order from them, they denying my request for price match and deny 7 days uninstall from website I have ordered their panel to install, they have dropped price for $3000 almost right after I purchase from them, I have requested price match from them however, Sarah ** from tesla said and admitted that their price dropped right after I purchase but I should call them sooner.

Process to order, finance, and install was simple and efficient! Inquiry and purchase was done online and with no issues. Financing with third party was quick and easy. Installation team was informative and very knowledgeable.

A. ** in customer care really helped us resolve some issues we had with having our panels removed for our reroof project and with a refi document. She was extremely prompt in her responses and follow-up.

As a highly accomplished CEO with a doctoral degree, I would ask you to think twice before you select Tesla Energy for your solar project. Despite the undoubted competence of its CEO (real asset to the USA, his adopted country) and its technological prowess, Tesla's solar division is utterly incompetent, unresponsive and unprofessional in every possible way. If Tesla solar (or is it Tesla Energy) were a company in small developing country as opposed to the USA, its incompetence, unresponsiveness and unprofessionalism would still be shocking. The only thing they have going for them aside from their name recognition is their "unbeatable" price. However, be prepared for the worst possible service experience. In fact if I detailed my experience, you would think I was making it up! I would give them a rating of zero stars if this was possible.

I've been calling Tesla since August (it is now October), trying to get my solar panels (which are leased and under warranty) fixed. Every time we call, we are told that someone will call us back to schedule a maintenance visit. We have not yet received a call back. Instead every time we check in, they give us a run around about how scheduling will call us within 48 hours. Additionally, they will not listen when I (a woman) tell them that there is an issue, but they seem to take it more seriously when my husband calls. I have a degree in engineering, my husband is a farmer. Tell me who is the expert here. So basically, if your solar panels have an issue, don't count on Tesla to actually come out to fix them. And if you are a woman, you should probably find a guy to call for you because they are also sexist.

Our solar system has stopped working for more than two months. After we submitted an online request, a service visit was scheduled two weeks later. But no one showed up or even contacted us during the appointment. No answer to phonecall. No reply to email. Totally a waste of time. The worst customer service we have ever experienced.

The transfer process when you sell your home is a nightmare. It is literally impossible to get in touch with anyone by phone and they do not respond to emails. Literally on hold for 2 hours to try to get the required paperwork. When and in the rare moments you do get to talk to someone they always give you another number to call in a different department and still no answers or call backs when you leave a message. The only ones that answer the phone is if you say you are calling to purchase solar panels. Then they answer right away but only give you the same phone numbers you have already been calling.

It has been a wild nightmare trying to get someone to help with removing the panels so the roofing company can repair the roof. If you call in, you are transferred so many times, that after hours on the phone, you are disconnected. You send emails and they want you to fill out a form at Tesla/realestate. You go there and they are advertising cars and no place to find this form you are to fill out. Next stop a visit to the attorney. Three months of fighting with them is enough. If you are considering solar panels with this company "RUN" and don't look back.

My father was leasing solar panels for his home. He passed away and they removed the panels shortly after but continued to bill. I have made numerous attempts to reach someone to try and get out of the lease and cannot get ANYONE to respond to phone calls or emails.

I have sent 5 emails to EnergyCustomerSupport@tesla.com and energybilling@tesla.com all with no replies in regards to solar I am still getting billed for on a home that was previously sold. The billing dates I’m getting billed for are past the dates of sale as well. Good luck getting a response from these folks. Even when I was still their customer is was a nightmare trying to reach someone here when the home was in escrow and now it seems as though proper billing and accounting is even lower on their priority list.

Over the weekend I ordered an 8.16kW Solar Panel setup for my home and paid the $100.00. After going through sending pictures I was sent my design plan for approval. To my dismay they designed a 6.12kW system with a big green button to click to move forward. Not one thing was said about any problem with sizing (I have over 524sqf available). Feeling they were trying to bait and switch, I cancelled the order.

I know you see the 1 star and the title but I want to start off this post by saying I love Tesla cars. I have had a Model S since 2015 and I love hearing about Tesla’s success. When the solar panel price dropped in July 2020 I jumped on the bandwagon happy to support Tesla again. I called family and friends to recommend them adding solar as well. I regret that now and will be telling everyone I can about the worst experience I have had will a company in over a decade…They need to work on their solar side.

We originally had the solar panels installed by Solar City and never had a problem with them. Ever since Tesla took over it has been nothing but problems. The gateway where we are supposed to be able to check our solar production has not worked since Tesla took over. They have sent people out to try and fix it, but finally just said that it doesn't work and there's nothing they can do, so we can't check our production. We just received our 2-month electricity bill and noticed there was no solar production credit, so we called Tesla. They told us that our panels are not producing anything.

I never have that highly electronic bill before since I have solar panels my bill go up like unbelievable??? I know what to do in future when I don't have a job. Right now my job in bad situations. About to run out of job.

A very professional and thorough process. Installation was very quick (under 5 hours for the large system) and flawless. System looks great compared to others. App always works, makes me money every quarter and zero electricity bills.

Tesla has just the name, but when it comes to providing customer service they are the worst. I would not recommend anyone getting the Solar Panels from Tesla, do not get fooled by the name. It has the worst customer service, once they have you sign the contract they will give you crappy service.

I started with Solar City which became Tesla. Everything was fine until Tesla shut down my solar panels around July 10. My appt to restore power is scheduled for Oct 22. Solar energy less than 9 out of 12 months this year. Unacceptable. And I had to call customer service when they never called me to set up the appt.

I decided to place an order with Tesla Solar. The price was very affordable (even without the federal rebates). However, before placing the order, I asked the sales rep if I needed to cancel, would I be able to get my $100 deposit back. He said yes. Well, fast forward a few weeks, and I learned that 1. they don't guarantee production output (most if not all reputable solar companies do) and 2. their "outstanding" 20-year warranty is still behind other company's 25-year warranty. Coupled that with the other thousands of negative reviews you can easily find on the internet, it was an easy decision to cancel my order. I'm lucky I only "lost" $100 (even though I was told from my rep I wouldn't). Pretty dishonest business practice IMO. Would definitely NOT recommend to anyone.

They are a nightmare to deal with after you sign a contract. They promise you the world and once they have your money it's downhill fast. Simply put the thing was broke more than it worked. I had bought the unit outright and have since learned how to repair and make the thing work myself better than how they did it and they won't honor their own warranties. It was cheaper for me to go this route over trying to sue them as two lawyers I talked with would not take the case without some upfront money which means they were figuring not getting much from them. Shop around. Go visit other installs and talk to the customers in person before choosing your solar company.

The system was installed fast and those guys were geared up to do it that way. Solar City was the installer and they did lie about a few important things verbally when selling the system to us. The two things were later taken care of at my expense after they were added to a second "modified lease" I signed. Whenever a modified lease happens make sure you read every page including warranty when dealing with solar. A lease is iron clad. Read it. A year or two into the lease Tesla bought Solar city out and Tesla isn't focused on Solar for homes. They focus on the cars. The web site is terrible. The hold times on the phone are longer than cable tv used to be. They try pushing you to the web site for every thing pushes you to call. A loop that leads nowhere.

Purchased my home a year ago and was informed I could buy out the lease on the 5th year anniversary of the contract. Called and emailed prior to the date and was told I couldn't buy out the contract until July. Called again prior to July and was told "Oh you are too late. Needed to call before February" Which I pointed out that I had and after repeated calls finally was put in contact with a Manager. They Informed me after 8 months the buyout price would be $10,000 more than a new system. They have refused to explain how they calculated the system's value. Another matter with this company is the billing. NV Energy shows the received **** Kwh from the system and then Tesla bills you for a different amount of Kwh and tried to tell me solar Kwh are different than Kwh. Really this company is HORRIBLE. If I could rate them in the Negative I would.

Put system on about 5 years ago as a rental when it was Solar City. I don't think I'd do that again. As Solar City actual people were available for questions and assistance but since Tesla took over not so much. Still have a large "true up" amount due every year to PG&E, so the panels aren't producing enough energy for our needs. "True Up" is a yearly payment made directly to PG&E. We pay Tesla monthly for the energy we produce on our panels at a lower rate than PG&E. I wish we had investigated further.

I contracted with Solar City end of 2016 to install a residential solar energy system. They typically use historical electricity consumption data to determine the design: number of solar panels, placement etc. Since I had just installed a large exercise swim spa whose heating system is electrical, I insisted and they agreed to not use the retrospective data as it was invalid, but to take three more months worth of electricity readings prospectively to base their design and installation. However, they only took two months worth, and the system that was installed has never adequately met my electricity needs.

While the price seems to be a bit higher, at least in my experience, the overall quality is absolutely worth it. I have no concerns about anything not working or breaking after a short period of time and the service was excellent!

I installed solar panels on my home back in 2016. Since that time, I have consistently used between 20-35% more kWh than prior to installation. This has been a consistent issue since the installation. With two people working in our home, I overlooked the issue and just thought of all the trees that I was saving. However, in light of the current pandemic and the economic hardship it has created, I cannot afford do give Tesla an additional 20% just because. Read my contract, 20 year commitment. (WOW, wish I had read the fine print earlier.) Called Tesla; they recommend calling my other electric company and have them check the meter for accuracy as well as perform an energy audit. Have that call made and checking those boxes. Buyers beware, solar is not always cost-effective and Tesla is not going to let you off easily. Looking for a good attorney to get out of this with my shirt on.

The company is very professional. The installers were very knowledgeable and answered any questions that I had. They walked me thru the complete process. They went out of their way to explain how the difference in usage.

Bought my home November 3029 with Tesla Solar Panels on roof. My solar did not work till January 2020 after many calls to Tesla, who finally walked me through resetting my system. On May 26, 2020 Tesla shut down my system with no calls at all. Numerous calls to customer service and was told I will get a call in 24-48 hours. 1 week later I called again and was told I will get a call in 2 weeks. I did not get a call, called again and told I need to schedule a service call. I was given September 24, 2020 for them to come out. I was also told I must keep paying them the monthly lease even though the system is dead. This customer service is nothing but LIARS for everyone one of them. Been in house 7 months and 2 of those no solar. Now being told 4 more months NO SOLAR. This is a SCAM FULL BLOWN. NEVER EVER DEAL WITH TESLA, THEY ARE THIEVES, DISHONEST COMPANY.

They were extremely helpful not only in the panels, but the battery. Because the longevity of the battery is were it's at!! I just wish there was a hard plexiglass almost like bulletproof glass you could lay over the panels to keep them safer from nature elements!

Hello. As an individual who tries to be environmentally aware, I was eager to look into solar energy for my newly constructed home in 2015. I eventually went with Solar City in the spring of 2017 because of their connection at the time to Tesla. One of the things I remember the salesman telling me was that the rate per kWh would always be comparable to my regular utility company supplier. The deal seemed attractive. Solar City/Tesla provides all of the equipment and maintenance free of charge, and you just pay them for your energy use instead of your local utility company. However, 3 years later I am paying 2x the per kWh rate as my local utility company in PA is charging, PPL.

The salesman advise due to the size of the home it should require a 14,000 kw system but my electric bills were much lower. I explained that we have only been in the home for 6 months and it was a very mild fall and winter. We agreed on a 12,000kw system and the price was for 21,000 and payback would be about 10 years based on that. Tesla/Solar City switched it to a 7,000 kw system and did not advise us and they did not reduce the price accordingly. Now we have a large electric bill and a solar payment and payback will take 20 years. This is a very deceitful company. Please let me know when we can launch a class action lawsuit.

The contract looks great on paper but beware of hidden fees and poor installation. My system only generate half of my energy need and I end up paying more than before. I was also charged a $7.50 monthly fee for not setting up ACH even though I prepaid my account and have over $800 in credit balance. Customer service was non-existent and very difficult to get a hold of. I emailed one time and got a response after 5 days. I would go with another solar company if I have to do it all over again.

DO NOT PURCHASE TESLA SOLAR. Their customer service is horrendous and have been an absolute nightmare to deal with! Our solar has been out since March 8 and we have STILL been unable to get someone out to fix it. It’s costing us thousands and is totally UNACCEPTABLE! If I could give them zero stars, I would. I've called them at least 15x over the last two months and they've still not sent anyone out to fix the issue. How is this possible???

Tesla Solar in Florida is a Rip-off, they come to your house and install everything in one day, they do not care if it works, they just need to install to get paid. They finished the installation and it never generated power because of an issue with the Delta inverter. The Delta inverter was bad since installed, they gave me BS for 3 weeks straight until I got PTO permit to operate from FPL. I have the PTO for one month now and the System do not generate any solar, I call CS and they blame Delta, Delta on the other hand blame Tesla, two months with the panels in the roof and no energy, it is a Rip-off. The customer Service agents will ignore you and basically tell you, yes, you are screw. **

Horrible service, the panel caused leak on my new roof and damaged to the ceiling and walls right under the panels and they refused to fix it and are charging $200 for the inspection. I’ll not recommend Tesla to anyone.

I don't have words to say. Thanks to company. It's working too fine. I never need for complaint. Very good services. Must recommend to others. Go for it. Producing good power. Very good quality material they used. No impact of wind and heavy rains also.

Very slow response from customer care. They replaced our system after 2 months!!! How ridiculous???? I'm filing a case against Tesla energy. They have robbed me.

Tesla is a great company that seems to care about its workers and customers. They are busy and may have delays due to their workload, but they try hard to make things right if things go wrong. They are not the cheapest but they do a great job.

I was one of the first wave of installs when Tesla Energy was known as Solar City. The installers were great, I've had some problems with the inverter and it took a while for them to fix it, which is why I am downgrading the company. Seems like they want the contract, and then when they have you hooked in, they don't care that much about your happiness.

We're on a lease program (originally with Solar City before they were acquired by Tesla). Installation was free. We pay only for what our installation produces. Have been very happy with the service.

This company gave me hope for the future. I sincerely seen them start making electric cars, affordable transportation, bill free power for homes, I have been amazed. It is tech like this that will save the future. We will see poverty end, dreams be made, potential be nurtured, crime rate go down, dreams come true, we may even get an answer to that age old question "why are we here." The Tesla Solar Panels for the Roof are my current favorite. I've been looking into them. I know they could change the face of small struggling towns in America. Just imagine placing the cost of an energy bill back into the pockets of struggling families. They will be able to spend more on food, education, in their local economies, its wonderful. We own that to Tesla. We need to encourage America to follow their example.

Am highly inspired by those moving into the frontiers of technology especially the area of solar technologies. This is an enduring sector that support life continuity, climatic sustainability and future energy. There is a vast opportunities yet to be harnessed in this sector.

I think Tesla Energy products are amazing. There is a lot of options to choose from depending on your needs. The batteries are of high quality and can provide a good solution for colder area with lots of clouds.

Terrible follow through and policies. For example, Tesla requires a $150 deposit just to get on the list for a solar expert to call me. I paid it over a year ago and JUST got a call from an installer a week ago. Too late. Over the course of the year, I called the Tesla salesperson (car sales), who sold me the $150 deal, at least 5-6 times and called/searched for others at tesla to try to get them to give me a solar bid and then to try to get my $150 back. No success. Lots of broken promises or non-returned calls. Tesla STILL has my $150 by the way. Such cool technology and such a shame their customer care is nonexistent.

Choosing Tesla Energy was an easy and simple decision. The entire process was totally taken care of for me. I didn't have to tighten a single screw myself after the installation and I still haven't needed to. The whole thing came out much higher quality than I could have expected. The crew are professional and extremely respectful to my dog. I would do it again, wouldn't change a thing.

I had heard of Tesla Solar from others and they all had good reviews on them so I decided to go with them. The customer service was great. I always felt my questions were answered. As far as the service and products, I have no complaints. It was as expected. This has saved me tons of money. Guaranteed I had to put out money but in the long run I would be saving much more. I would suggest others to try them.

My dealings with Tesla for the past 4 years has been good. I got a good contract with them, Solar City, at the time. When I put on my new roof last year, they were here when they said and did the work well.

My house is in escrow and I have been trying to get information on my Tesla solar system for the buyer. I created an account but couldn’t find anything about solar. All they talked about is their stupid freaking cars!! I will never buy a freaking tesla car just because of this. I called and the automated system kept referring me back to the stupid “enhanced” system at freaking tesla.com. If I could rip the stupid solar panels off the roof that came with the house when I bought the house I would. I wanted to give tesla a negative ⭐️ but there’s no button. Very disappointed!!!!

We installed a leased solar on our home in 2017 using their leased solar program. We had a leased solar unit on our former home & were able to transfer it to the new owners. That was in 2016. Since that time & particularly since the bailout of Solar City by Tesla owner Elon Musk there has been nothing but negative news on Tesla. We've had our current home on the market for over a year. It's a newer home in a 55+ community. We're retired real estate appraisers & know/understand the market well. The average marketing time in our community is 71 days with a 94.8% listing to sales price. We've had over 250 showings & walkthroughs & have not received even one offer! Tesla has migrated from the leased solar program to a Rental/Subscription program whereby solar panels can be installed by Tesla & if ever the owner wants them removed Tesla will do so for a cost of $1,500.

For the past year or more solar system shuts down during and after any amount of rain for days, showing a GFI FAULT (short circuit). This problem has not been addressed by Tesla. All they say is, "Your system generates the minimum agreed to in the contract." Problem is, I have zero solar production for 3-4 days after the rain stops, even in sunny weather. The system is unreliable and if I could get rid of it I would. We purchased a Tesla Model 3 last year believing the solar system would help with charging. Well, it does as long as it is working. It costs a lot to charge 4-5 hours a day at 240V, 42A using utility power. Tesla doesn't care. The system is off now with a GFI FAULT and has been for 3-1/2 of the past 4 days. If there is any amount of drizzle or rain - no solar power for days. What a mistake I made.

My solar panels have not been producing so Tesla turned them off. During the interim they were still billing over $140/month while the panels were inoperable. In addition I also had to pay BGE $120/month which is less than I pay Tesla. In essence I was double billed. Tesla refused my early production guarantee and refused to rebate for the months the system was inoperable. Tesla's solar panels are definitely not worth the money!

If I could give NO Stars, I would! Unfortunately, I assumed a lease when I purchased my home about 1.5 years ago. I have had to deal with Tesla (was Solar City) about three times now and their customer service is absolutely despicable! When I had to have my roof re-shingled, they not only held up the process, when they replaced the panels they did not do so to code. They even took pictures before they removed them, and I asked why. Was told so they placed them back the same way. Did that happen, NO!

Their proposal sounded good and I signed on the dotted line 5.5 years ago. The first few years were fine but after three years the panels are losing power and they will not come out to find out which ones are dead. They do an "even up" on the anniversary of the start up where I get money of they do not perform up to contract specs and I pay them if they over produce. The first two years I paid them but the last three they have paid me. And there is an escalation clause in the contract that raises my rates 2.9% every year.

Tesla shut off my panels remotely due to a fault message. They did not notify me until 25 days later. then cannot have a service tech come out for a minimum of 45 days. Their answer- sorry it's the best we can do and we will continue to bill you and will not reimburse you for OUR panels not producing as promised.

We inherited solar panels from the previous owner of our home, and the transition process has been an absolute shambles. No clear expectations were set: we had no idea when we’d receive our bill, how to log into our account, how to activate the gateway we received from Tesla. The person assigned to our contract transition - Luis ** - never responded to any of my emails. And every conversation I’ve had with someone at Tesla was completely unhelpful, and almost every time resulted in a transfer that entailed a 30 minute hold time. And then the person at the other end of the transfer couldn’t help. Musk and co can boast all they want about being on the razor’s edge of technological development. But the human end of their business is downright embarrassing.

They were very good at selling the system and telling me it would be a great system for my home. After the installation of the solar and batteries. It does not produce enough to charge the batteries which makes my 2 Tesla batteries practically useless. The solar will not charge them it completely. Now They say my system is underpowered for my batteries but I signed off for the system so it is my fault. Tesla believes I should use my power better. They would however sell me a second additional system that would power my home, well and charge the batteries after I have had this system 1 year. This is at an additional cost!!!

I had Tesla solar panels installed 3 years ago, then paid Tesla to move them to my new home. I notified them in November 2018 that the panels would need to be moved, and it's now almost September of the following year and they still haven't finished installing the panels on my new home. On July 1st, they moved the panels over to my new home but told us that our inverter was bad and that they needed to order a new one. They should have already known that it was bad and proactively replaced it! I've now been waiting two months and they still haven't finished the install. Also, they dropped a tool on my roof when they were here and even though I notified them 8 weeks ago, it's still on my roof. Support is terrible, and they make it extremely difficult to even find the phone number to call and talk to someone about any issues you're having.

If you are looking to get solar, DO NOT GET IT FROM TESLA! I have a PPA and I am STUCK with whatever they want to tell me. Currently on hold to talk to a representative about updating my system and I've been waiting ONE HOUR and 15 MINUTES! All they tell are LIES!

I have been trying to contact someone at Tesla regarding my solar system since May 2018! My emails get auto responses providing no info or resolution. Based on my experience with Tesla solar, I would be very cautious before doing ANY business with this organization.

Where do I start? My current issue with this company involves my roof. I relocated a year ago and was forced to transfer the “contracted” panels to my new house. The panels were installed and now my roof is leaking. I have a home inspection report for the roof with no leaks prior to moving in. The same technician who cleared the roof for the install recently reinspected and now is telling me I need a new roof (the same man). Now they are trying to have me pay a fee to temporarily remove the panels so I can have the roof repaired (my cost). They’re stories change every time I talk to them if I get someone on the line. And this is only my current gripe with the company. I advise for everyone who has a problem with Tesla/SolarCity to shut the system of and gain their attention. They need the electricity from your roof more than you think to sell and pay their investors. Or just stay away from that kiosk at Home Depot.

WE got our solar from Solar City, and never had a problem with them for 4 years. Since Tesla took over it's a mess. They lie and say they sent our true up check and have not. They even lied to the BBB! They are saying they sent a check and we have never received it. We have been waiting since March. We were behind payments but caught up and they said that's why they didn't pay us and even told the BBB that. Well we aren't behind now and still have not received a check. They even told the BBB in the beginning they were working on it. Oh and they also told us they laid off a lot of folks and had no one to sign a check. If anyone is interested in a class action suit against Tesla Energy, please email me **.

Originally has a remote Solar City rep do a plan for my house but I wanted somebody local. I found a rep through Home Depot to come out. I'll cut to it. He said I would produce 100% of my electricity based on my bills. The electric bills started coming in high. Worked with Solar City and got a lot of not helpful info like dust or shade issues. I gave 2 stars instead of 1 because after a year and writing a scathing survey, a manager from Tesla called and explained that my design is only configured to produce 59% of my electricity. That was sad news but prefer the honesty that I apparently did not read my contract and compare it to what I was told. Also that apparently when you have a loan in this case through Techcu, the electricity rate is charged higher like as if BMW charges me higher gas prices while I finance the car. Today I turned around and paid off the loan so will have to see if this is in fact true.

Solar City installed solar panels in 2015. In July, 2017 a bad storm resulted in my having to put up a new roof. Solar City removed the panels and then reinstalled them on 12-27-17. My roofer did an inspection and informed me that Solar City had drilled through the new shingles thereby voiding both my roofer's warranty and the mfg warranty. I had my roofer replace the damaged shingles for $670. The proper way to install fall protection equipment is to lift the shingle, drill the substrate, attach the anchor and when finished, reattach the shingle intact. I have spent 3 months in phone calls and e-mails and Tesla (Solar City) has refused to reimburse me. My only recourse now is to go to Small Claims Court. DO NOT DO BUSINESS WITH THIS COMPANY! THIS IS NOT GOOD CUSTOMER SERVICE!

We have a Tesla car and wanted to put in solar with the Power Wall for charging and back up. When we first contacted the local Tesla Solar team, we were originally told that the wait for the Power Wall was 12 months due to Tesla providing batteries to Puerto Rico. They then told us IF we bought the solar system from Tesla (we originally were going with a local vendor and just buying Power Wall from Tesla) they could get them in 4 months. So we signed an agreement (for $65K cash), paid the deposit and had the initial site visit. We were told to have our electrician meet with the installation team as we would need a separate sub-panel for the backup. All good. UNTIL we get a call 2 weeks later saying that there was a sudden "global demand" for the Power Wall and now it is 10 months to get them.