Tesla Energy Reviews

Had system 10 years. Inverter failed twice. System has been offline for a year. They still bill me and my local power company bill us 400+ every month. 2-3 month wait for parts and 1-2 month wait to schedule service. Rude customer service agents get loud and obnoxious. They live to argue and try to be condescending. Poor quality. Do Not Get A Tesla Solar System. The company should be shut down and the management should be put behind bars.

There must be organization, a leader, a sense of ownership/responsibility, or ethics. I assumed a lease when I purchased a home in 2020 that was in year 6 of the 20-year lease. Totally frustrating people to work with. Customer service is so disconnected that when they transfer you from one group to another, you must select your language again.

The on site installation crew pulled through our project. Brad, Ikaika, Eli and crew here in Hawaii were incredibly helpful and professional. We had some issues upon arrival but they patiently worked through them with the Tesla engineers and figured it all out. They went above and beyond to help us and we’re so thankful. Looking forward to using our system!

I have had a solar roof for eight years. I see offers for solar roofs with free batteries. Although I have tried to find a way to speak to customer service rep to see if there are any updates or deals for previous installations. I can't find any way to contact people on their site. Don't expect anything after the installation happens.

Pros: When I bought my Tesla solar and batteries, in August 2021, they were the cheapest. The app works well and lots of control, and something that appeared to be unique to Tesla. Nice feature such as the virtual power plant. Thanks to the 2 batteries +21 solar I can actually function normally off grid forever as long as I limit my consumption to what my solar can produce + batteries.

Well I installed my solar panels after doing my research in 2019. They design my plans in a way I will only received a bill from FPL for $20 for being connected to the grid. So my finance monthly payment $160 plus 20 sounds alright to be green. With no solar my average payment range in winter $100 and summer $200 so numbers make sense. Also $400 removal of panels if a roof repair or replace needed to be done. Anyway at this point when some ask what do I think BIG MISTAKES. IF I CAN GO BACK IN TIME I WILL. I don't know what's the deal with FPL and Tesla but my fpl bill average is 100 to 130 a month now and my tesla system from 160 to 240 so numbers did not match and financially I was spending more money a month.

Tesla knows that the inverter they installed 4 months ago has not been functioning for the last 2 months. They have no timeframe for repair despite the fact that it is under warranty. Once they have been paid for the solar installation, the company does not seem to care about their customers.

I only have Tesla because it was on my house when I bought it. The lease structure sucks, and it doesn't really save me money. Trying to talk to customer service is like scratching out your own eyeballs.

I initially purchased the panels from Solar City in 2015. This will be the third year that my roof has leaked, once in each spare bedroom and now in the living room. It has typically taken weeks for anybody to come out to “repair” the leaks. Now after the leaking again in the living room in January and the roof tarped to prevent further leaks and after repeated calls to the completely useless customer care dept, Tesla determined they need to replace the shingles.. They removed the panels on May 10. Roofers came out on June 9. Now after several calls to this dept they decided that they need to get permits. They requested the permits on Aug 22. I don’t know what was happening during June, July, through late Aug.

Purchased a home with a Solar lease with Tesla. Since then I've found little savings on my energy (paying Tesla instead of PG&E), their customer service is the worst I've experienced from any other business I've ever contacted (in my lifetime). They provide a monitoring device for the panels to communicate with them if their system is functioning or not; which they do not maintain and works intermittently. I've replaced it; same problem -- the problem is Tesla that does not maintain the systems they are selling me power from and they expect me to troubleshoot their system, lol. Not wasting my time, their whole business is a scam and a joke.

I did my research on the power wall when I heard about it. I was very happy with what I heard and I’ve been very happy with Tesla since they bought out Solar City. I started with solar panels with Solar City several years ago. I am very pleased with the process of getting the power walls. All the information I was given I was shown everything I need to know about how to use it and I’m very very happy. I would definitely recommend looking into it to any of my family and friends.

I have a brand new system that cost almost $60k and is <2 years old and I have had nothing but trouble. 3 inverters were replaced, gateway doesn't communicate, no solar production and you wait weeks and even months for someone to come out. They just keep doing the same thing over and over and it works for a few weeks for even few months then stops. It is beyond frustrating as you can never get a person to speak with and when you do, they do the same thing...put you on list for tech a month or 2 later. Their app is great when it works. The panels are great when they produce. Problem is they are unreliable products (Tesla blames it on their prior use of non OEM products) and their service is bad if they never fix the problem. Save yourself a massive headache and Go elsewhere.

I've had the system for a year. One of the inverters was intermittently working but their "monitoring" never caught it until I looked into it. Took them almost a month to fix and then it failed completely a week later. Was told by support I would hear back in 10-14 business days. This never happened, so I contacted them and no action had been taken. Was told it was being escalated and I would hear back "soon". I then got a message saying my system needed service and to schedule through the app. Tried that and it said contact customer service. I did and they said they couldn't help and I would get another message in 1-5 business day.

Worst customer service I've ever experienced. My solar system is less than 1 year old and has been down for over 4 months. The outage is still continuing while under warranty. Tesla Energy has only made 2.5 visits in all that time only to tell me that their engineers are still trying to collect data to identify the fault in the system. That's less than one visit per month that they came to check why my Solar Energy system is not working. They still don't know and will not tell me when they will make another appointment to do anything. I used to be a big advocate to my friends and family for Tesla Energy and their Solar + Powerwall products. But now I'm not recommending Tesla because of the poor customer service while still waiting for Tesla to fix the issue under warranty.

I bought my house 2 years ago and took over the loan that was with Tesla solar. When we were going over the contract the rep had conveniently forgot to tell us that this loan you have to pay over your payment in order for your balance to come down. So for 2 years we have made payments and still have a balance of 40,000! Who does this **? So for us to ever get this paid we have to pay more than our bill which Is at least 200 a month to begin with for a home that people are gone for 10 hours a day and it's less then 1200 Sq feet.

My Tesla solar panel inverter failed within 2 weeks of installation and tripped my two solar 20A circuit breakers. I was out of town for 5 weeks and didn't discover the problem until I returned home. Tesla won't send a service tech out for 5 weeks. That is 12 weeks from the actual failure and 5 weeks from when I reported the warranty problem. I am without solar power and have an electrical safety issue. I can't talk with a manager about this issue- as Tesla makes it impossible to speak with a manager.

We ordered the Tesla solar panels and Powerwall in August, 2021. They came and installed them in Jan, 2022. But they didn't work at all. It took them more than two months and sent 3 groups engineers to figure out that they connected one line incorrectly. During these two months, I have numerous calls to their customer department to ask them to send someone to fix the problem. The experience is frustrating.

Tesla Energy Operations have not performed for me while I was attempting to request a solar panel with 2 power walls estimate/installation. The first virtual consultation was restricted to a 30 minute phone/video conference call. During that call I explained to the Tesla representative that my previous 12 month SCE billing cycle was a bit low due to the fact that 3 months out of the year I was away from home, with almost no usage. Example was a June month billing that used 100Kwh, extremely low for a June billing. I also explained that once I purchased solar I would be purchasing an electric vehicle which I thought would also raise my electrical consumption. The consultant seemed to understand and provided a second estimate for a system size that I felt was more realistic to my needs. Prior to moving forward with Tesla a $100 refundable deposit is required.

Expensive to buy. Battery cost outrageous!! And nowhere to store used batteries/toxic! Not nearly enough charging stations. Takes TOO long to charge. All electric world is never going to happen. Only affluent consumers can afford this. The majority of American drivers are NOT that wealthy.

I researched several companies since I wanted both Solar Panels & Batteries. Once I realized Tesla's bid was coming in under $14,000 compared to other solar companies, there was no doubt in my mind. Now that the system is up and running, I love the ease of seeing how everything is going on a certain day through their easily understood App. I also love the sleek appearance of everything and how efficiently it all works together. I would also like to point out how coordinated all phases of this purchase went. I highly recommend Tesla Energy to anyone who wants to get 'off the grid' of your energy company!!!

31 July 2023 letter to Tesla for NO OUTPUT SOLAR ZERO. Did reset by the the website nothing fixed then notice the dial tone on the phone was gone. Later Steve from Buffalo inform me that's not how we would do it. We did it again and it actually fixed my phone issue but will have to wait one to two days for a call back to see if the PowerCylce worked. Why is there little support and the reset procedures on line are not very reliable. No LED CODE on my equipment.

Just had 2 Powerwall 2’s installed by Ryan & Drew from Tesla Energy. Couldn’t ask for a better experience, they arrived on time and finished ahead of estimate. Explained the process and answered all my questions, and I had a lot of them. Very professional team, highly recommended.

Actually I would not put one star. Few months back Solar was installed few days. It worked and then stop working and last 5/6 months just between scheduling appointments to fix it, technician comes, changes something, works for few minutes. He leaves. Again stops working. Called Tesla. They ask to schedule appointment again one month. Technician comes, does something. Round robin. Poor poor customer service. Please don't waste money and your time and peace. Trust me.

I don’t know how good reviews are featured. We are huge fans of Tesla’s cars and philosophy. We extended that trust to Tesla Energy and what a MISTAKE. Zero customer care. Endless delays. Please heed the one star warnings or your $35000 system will sit idle during peak season, like ours and so many others, with minimal response from the overextended company. We are hostage to a company that lacks manpower to swiftly address even minimal and inevitable on site repairs.

This is regarding support ticket **. I am a Tesla solar customer. I've had it on my roof for over two years, as it was in place when I bought the house. I've monitored it's output with the tesla app. Got a new phone and couldn't get the app to show me my system. When I logged in it just tried to sell me a car and other products. I "worked with" Tesla support for over a week trying to address this. It boiled down to this: I could log onto Tesla on my laptop. You have to login to deal with support at all. But I couldn't login to the app on my phone. It'd tell me account is locked and not accessible, while concurrently logged in on laptop. They said it was two different systems. "One company, one login?", no, apparently not, as they don't have integrated systems.

I thoroughly enjoyed my interaction with the first representative I spoke to; they were honest, informative, and never made it feel like a sales pitch. Throughout the entire permit process, I was kept well-informed, and both the installation and electrician teams were excellent and helpful. Now, I am excited to watch the app in action and experience the power of the sun energizing my home and car.

If I could rate them 0 STARS I would. This has been a headache ever since I got the system installed. I signed up for the system in November of 2021, installed in May of 2022, they broke multiple rafters during install. Had to remove solar array, fix rafters, then fix roof, then reinstall solar array. Got PTO in November of 2022. In April of 2023 the system started to cycle on and off, then began to leak coolant. After 3 service calls, they replaced the inverter in June of 2023. Now it's July of 2023 and the brand new inverter has failed. Started cycling on and off and is now leaking coolant just like the first one.

Updated on 08/07/2023: This week will be 2 months that my system is down. I have Tesla solar panels and a Powerwall. Installed in October 2022 and went down in early June 2023. As of today, still no resolution. I have had many people in their customer service group promise me updates, and one actually responded at the end of July but is now ghosting me. I was told that it is a firmware issue, and it doesn't make much sense. If they have a firmware issue, they should roll back to what was working until they can fix the bug. The problem is that there doesn't seem to be a way to escalate an issue. I am at the point where I want 100% of my money back and have them come take down their system so I can find a better solution. It is not pleasant to be treated so poorly by their company. We have a Telsa 3 and our service/support for the car has been great, so it is just the Telsa Energy group with the problem.

Zero stars if I can. Please don't fall into this Trap. Tesla Energy has the worst customer service and customer accountability than any average company. I have ~50K worth Solar and Energy Storage installed Sep 22 and it is sitting dead for almost 2 and half months now and scheduled for visit in 5 weeks from now. I have been having Arc faults for 3 months now and Tesla is just circling around with no clear resolution. It could be months/years before they resolve this and I am stuck making payments for both Tesla Energy and Utility companies + fine that utility company will levy on me if I don't generate any energy. Here is what Tesla Energy is:

DON'T LEASE WITH TESLA. When the service is down, and it could be 3 seasons in a row, they never bend with pausing billing. Never. There is a zero human element to their billing service and customer support only explains your lease terms which you probably already understand. Their "performance contract" is very low and they stand behind that to explain why you will never get any retroactive billing or pause of billing during the time they were unable to provide service.

We installed Tesla Solar 3 years ago with the high hopes. They worked well for 3 years. We still had to pay to PGE NEM Charges at True up. At the end of the year, the total payment to PGE in average was $300-500. It was not bad for 4500 sq. feet house. However, two months ago, Tesla panels stopped generating the power. As a result, we had to pay PGE $150 and $200 per month respectively. Plus estimated NEM charges at True up high rocketed to over $1K.

I've had nothing but problems with this company. My panels haven't been working for going on 6 months now, and they keep rescheduling the service. They didn't even bother contacting me to let me know the guy wasn't going to show up when he was supposed to. And it took forever over the phone to find out what was going on. Absolutely terrible customer service--I wouldn't recommend Tesla Solar to anyone!!!

Tesla Energy's extremely poor service makes them a horrible choice even if they offer lower prices than other providers. My power wall and solar system failed less than one year after installation. I had to wait 7 weeks to get service. My system failed again a few days after they serviced it and I'm now told they do not have any open appointments to repair my system. I've paid $23K cash for this system and they are essentially ghosting me. My emails and phone calls are ignored and I'm now entering my 3rd month of not having a working system and have not been offered any resolution to this.

We decided to pay for some of our energy needs upfront by purchasing Tesla solar panels and powerwalls. Did research and decided Tesla. 1. Proven name, 2. Their products work and 3. Value for going green is probably under represented. Highly recommend them from order to installation! This entire process was extremely simple and we are in early 60s. The Tesla app lets us monitor everything from the palm of your hand. Already saving/offsetting our energy cost.

The worst. Unprofessional install and very bad project manager. Not worth the money you’ll spend. The power wall is very useless. Don’t waste your money in more products. And buying from any other contractor or vendor 100% will not be as bad as dealing with Tesla people .. The worst customer service.

I purchased Tesla solar in late 2018 and the system went live early 2019. Seemed like a great idea. It was the worst decision in my life. 1st up was pest damage. Ok fair enough. No fault of Tesla aside from not discussing the pest abatement with me upfront. $2700 out of pocket to take all the panels off, repair damage and replace. Several months later, invertor went out. Covered under warranty. Took Tesla months to come out (due to backlog) and Im paying electric and solar bills meanwhile. System then worked well for about a year. Invertor failed again. Tesla said they were on backorder and took six months to get out to put a new one in. Upon completion, the system was not producing even 50%. This was confirmed by Tesla but they said they needed to continue to monitor it. Note that at this time I asked why Tesla didn't put my pest abatement back up after the repair work.

Spend over 30 minutes on the website to have my solar panels scheduled to uninstalled and reinstall done to roofing issues. Unable to find any help on the website about panels removal. It takes millions step to get into the chatroom. No number you can find to contact to speak with a live person just a chatroom. Only if you wait long enough find someone to chat with. If you are somehow got out of the chatroom by accident or while waiting you be kick out and need to start over. Love the products but I wouldn’t buy another product until customer service and a better website is fix.

I contracted with Solar City/Tesla in 2018 and things went smoothly until my inverter went out the first month. Since then I've had three faulty inverters installed and I'm waiting on my fourth. The last one took 4 months to get. Not sure how long I will have to wait this time because when I call, nobody has an answer. I have spent hours upon hours on the phone, on hold or trying to get answers as to why I can't get dependable equipment. They tell me this particular inverter goes with my system and if I want a different one it would be at my cost.

So I have Tesla company installed tesla solar panel in 2017, it's been about 6 year, my roof was good condition when solar panel was installed, about two years ago I see water leak to by bedroom where solar panels are located, nowhere else there is water leak, just bed room located underneath the solar panel so obvious it's cause of solar panel installation, I called multiple independent roof contractor, every single one confirmed that water leak is caused by people waking on the roof causing nail and small gap to stretch, I called tesla. They declined that water is leaking due to solar panel weight as well as their technician walking around when installing.

I own a Tesla auto and LOVE it! However Tesla Energy has THE worst customer support. After purchase They are now 100% Virtual assistant. You will not get a live person unless you make an online appointment typically days away. They required me to change my cement shingles to asphalt shingles, even though our neighbors with the same roof were not required to. Tesla accidentally closed our account, eventually apologized and after delay, delay delay and people we could not understand due to english as a second language, we decided to go with Sun Power.

I had Tesla installed on my house in the Berkshires (Pittsfield, MA) and it was quite a large system costing over 50K for 17.0000KW and I also opted to add two power walls for whole house backup. Everything was a simple process up until installation.

This was our 3rd Tesla solar panel install in 3 years and this installation included a Tesla battery also! Very happy with all work, Tesla is cost effective, excellent installs, and with the battery we're completely off the grid. We had an issue 2 years after an install with an inverter, and it was replaced free of charge. Certainly have recommended to friends and family and will recommend in future.

It took 6 weeks for a Tesla tech person to come out and another week to get system running again. Plus, I had to get things rolling by contacting Inverter company myself. I went without solar and battery that probably cost me $300 as I paid for electricity for house and car. Tesla should reimburse me.

Love the power walls - the greatest invention ever! and their local team has been phenomenal! Bumped up my installation from a few months out to the following week just to appease my local power company and not leave me hanging. Truly a great team. Thank you guys!

I am have Tesla Energy Solar panels for 10 Years for lease, I have my contract for 10 more years. Product itself works fine. But now When want to change my roof which is breaking apart, It is very hard to get hold of their services and it is almost 3 months still trying to get approval. So painful for the price we have to pay just for removal. Going to be 4K+ just for removal and possibly pay another 4k for reinstallation. Altogether it will come around 9K. Which is so expensive compared to what we gain saving the money in energy bill. I may even have paid less if I have not installed solar. I regret having installed this solar panels. Adding to the pain of spending, The agent sends email, but I never receive any of them, but when I call other agents could forward that email and that comes thru fine. So painful, I might have called them 10+ times and each time it takes at least 1 hour. All IN ALL IT IS A BAD EXPERIENCE.

Just completed the process. I loved that I can take all the actions online. The workflow is easy to understand, clearly documented. Everything was delivered on time. No issues during the process. Option to speak with a project coordinator by requesting a call back. Also very competitive pricing and great looking panels. Battery still too expensive to justify their ROI, especially for us on NetMetering 2.0.

The crew of "Bermuda" Shawn, Luis, Alex, Andrew, CJ, Brock and Curtis we awesome from beginning to end! They all made sure everything was installed, operated and instructed us on how our system works! Thank you again Tesla for hiring the best individuals!

The app only works half the time. They are sending emails to schedule maintenance, but when you try, the app displays an error: "Error Finding Available Appointments". Over the phone, they regularly transfer you to the wrong department/person after explaining the reason for the call. Their system is also down regularly - is this a joke!?

The install was professional. It was pleasant seeing highly experienced people have fun and do an exceptional install. They communicated with me as the day went along and respected my home and kept. This Burbank based crew is a great face for Tesla. Thank you guys, much appreciated.

Called to get some information about an inspection that had been done. The customer service rep that I spoke with name was sean, when he was unable to provide me with the information that I needed I asked to speak with a supervisor. He instantly replied with "he's not available." I again asked for a supervisor and he repeated the same thing. I asked him how he knew that and he said because I'm looking at him and he's busy. I told him I would wait to which he replied it will be 48-72 hrs before I can speak with a supervisor. This was one of the worst customer service experiences I have ever had!!! I will recommend to everyone that is considering solar to use ANYONE but Tesla!

I contacted Tesla for Solar system installation in my house. I paid $250 initial fee to start the project. They did a site inspection and marked the place of equipment to be installed, I signed their proposal and agreed to their design and price. Tesla promised they will finish my installation before April time frame that new PG&E pricing will go on effect.

I have had Solar panels for seven years. The original company sell out twice and now I have had to deal with Tesla Solar. Customer Service, Communication. Tesla App is TERRIBLE. I needed panels removed for a new roof installation. It took 15 calls, chats and hours of time waiting on the phone to get the panels removed. This process started in November, panels were removed in January. Roof was completed January 26. Now after 13 phone calls/chats and more hours on the phone the panels will be reinstalled in May. I have to continue paying my monthly bill. Representatives were always friendly, polite, and apologetic, the problem was NO FOLLOW THROUGH! This is the worst company I have ever dealt with. I am one frustrated, disappointed and angry customer. PLEASE, do not use Tesla Solar!

I thought about going solar in anticipation of PG&E's current and future price gouging in the bay area. Financing through Tesla was the best option for me. The process for inspection was easy and the installation scheduling was easy (once I replaced the roof since it was an old roof). Tesla Energy helped me find a contractor for roof repair as well! Overall I'm very happy with the experience and they kept me updated and handled all the dealings with the city/county so I didn't have to get too involved with the bureaucracy.

I've had Tesla solar and power walls up and running for about a year (I've been a fan-- also have two Tesla cars). Getting a quote and installation was as expected given what I had heard from other customers (it takes a while and don't expect to be able to call them up with questions). Once it was up, it was easy to monitor how much energy we were capturing and storing, etc. But, this week we had our first winter power outage and it completely FAILED. The system went offline and would not restart. Fortunately, our family was out of town for 2.5 of the 3 days. I could not reconnect via the app (it said it needed Wifi, but guess what?!-- the Wifi doesn't work when there is a power outage).

After inheriting a solar panel lease through a real estate purchase I had to put a new roof on my house. Tesla re-installed the panels but failed to turn them back on, so they are not generating any power. Project manager does not return messages. Field contractor does not return messages. Tesla corporate does not answer the phone and now I pay $96 a month for the existence of solar panels on my roof that don’t generate any power at all and nobody will even pretend they care. Don’t do business with Tesla. The whole operation is absolute garbage.

The worst company to deal with. My solar system has never worked and no one at Tesla seems to care. I have had so many useless battles to try to get it fixed. You people don't give a damn. Now that I am selling the house no one at Tesla can certify if the system is working or not. Causing problems in the sales process. John

In March 2022 I decided to proceed with solar options for my home. After an extremely bad experience with a smaller veteran owned firm, I decided to cancel them and transition to Tesla in September 2022. The experience and efficiency with their process was soooo much better and simple. They were efficient in working with the utility and city to get permits approved and from there when install was scheduled, the team that arrived was professional and courteous. They explained everything they were doing. From there final inspection from the utility and city was scheduled and the person that handled this was the same way, professional and courteous. If you're thinking about solar you should definitely go with Tesla.

2 power walls were installed almost a month ago, only 1 is working, the other one has no connection at all. No follow up after paid to see if the system is working or not. Very difficult to contact. Project advisor offered no help.

Initially, Inside Tesla Advisor Ali Abraham stated $400 deposits are refundable at anytime. After two rescheduled site assessment appointments, Tesla notified me that my underpayment felt under my tile roof needs to be replaced. An extra expense for roof work of upward of 13k. I told them I can’t afford at this time and requested my $400 deposit. Now, Tesla Customer Support Specialist Vanessa V. stated I am ineligible for a deposit refund. I consulted with Navy JAG and re-engaged with Tesla to demand my $400 deposit refund based a new requirement for an out of scope cost I can’t afford. Well, Tesla Project Advisor Alex and David went radio silent. So much for being fair and having moral responsibility. I don’t recommend Tesla Energy to anyone. I thought maybe because I was planning to buy a Tesla Model Y that I should stick with Tesla.

I agreed to purchase a Tesla Solar & battery system in 9/21, system price was approx. $67k. I have had several issues with install and delivery, the customer service has been shocking for a company with such high ambitions. Tesla have taken approximately 14 visits to install the system so far, at the time of my order I was advised of a two-month turnaround with 1-2 install visits.

We purchased solar panels from Solar City. Solar City is now Tesla. The panels have not offset our energy bill. We pay less for electric when the panels are off. The panels malfunctioned in August of last year. The only way someone would respond to us is by not paying the monthly bill. We now owe 650, and our roof is damage under one of the panels. We just want them to take them away. I can't blame them for the faulty panels but they purchased the company so they are responsible for their customers.

I would have given zero stars but can't. I originally purchased my solar system through Solar City in 2016 which was soon purchased by Tesla. Last year my roof was damaged by a hailstorm which caused a massive leak and needed replacement. It took 2 weeks for an actual person to contact me from Tesla about having my panels removed so the shingles could be removed and replaced. It was going to have to wait 9 months before they could have someone out to remove the panels, so the roofing company removed the panels and reinstalled them.

We have planned on Tesla panels being installed since summer 2022, speaking (only by text) with the Tesla team from California was difficult. Once a date for installation was set, we spoke (actual phone calls) to the actual installation team from Albany, NY. They had to drive 2 hours to get to our home. They were fantastic! Polite, knowledgeable, hard working men who knew the facts of installing solar panels during a New York winter!! They drove through bad weather, They had to shovel our roof twice. They had to work in our attic, not once did they leave any mess, they insisted on vacuuming and moving items that they thought might be in our way. They kept us updated on every step of the installation, and what to expect that would be coming next.

I installed Tesla rent solar panels in my home 5 years ago. It is a nightmare. Do never get their rental installation. They took 18 months to fix some damaged panels, in the middle time they are taking my money from my account, per contract, but they don't deliver service. You end up paying double electric bill. DO NOT INSTALL SOLAR panels, and Tesla is the worst. Bad customer service, 2 hours waiting on the phone. They lied when they said they are supposed to check the panels and fix it without me even knowing. And you get cursed for 20 years. I don't know how much they pay the people who review here. AMAZON people???? Consumer Affairs lost credibility.

The Tesla installation process was amazing. The onboarding process explaining how the system worked was great. The electrician explained every very well. We are very happy customers. We will be referring Tesla energy to all of our friends and colleagues.

Installation team - solar panels and electrical teams - arrived on time, completed the installation and tested everything, explained how everything works. Cleaned up everything before leaving. Very pleased.

The price that Tesla offered was great and the installation went smoothly, everything else has been a nightmare. No communications from my project advisor during the initial design phase, had to call Tesla numerous times to ask questions. Once installed, it took Tesla four times over seven months to file the application to the utility company correctly. Once utility approval was granted, found out that there was an issue with the system. It's now been four months with several visits from Tesla and they've been unable to fix it. I've had the panels on my roof for over a year now and they've never fully worked. I started a ticket with Tesla's resolution dept only for them to find out the approved utility application had incorrect kW amount, with very little help otherwise so far.

We just had the Tesla solar panels and a Powerwall installation this week after the Tesla employees visited the house twice, a design team planned the system, and the site survey team stating where everything would be mounted, what was needed, and how it would be done. Long story short, they made a mistake on the size of the system and after I voiced a concern, suddenly they "adjusted" the plans to be in the approximate output of what was needed. As we were also paying for a Powerwall, the site surveyor stated after taking pictures of Air Conditioning units, noting appliances, and that we had a pool, the design team recommended 1 Powerwall. They finished installation 3 days ago, and already by watching the Tesla App, I can see that 1 Powerwall is not enough.

At the beginning of 2021, when we moved to our current home, we obtained an online quote from Tesla solar. They gave us a preliminary estimate. They collected our electric bills and when spoken to customer support, we were told that the setup we will get should cover all of our utility needs. At the time, our electric bill was averaging $330 a month and that is why we wanted to install solar. We had a different company (Sunpower) in our older home. So, this was not our first solar experience. But, we opted to go with Tesla because they expressed guarantees to giving us optimal setup with the technology they had to cover our energy usage.

My Tesla app stopped reporting the usage for solar generation and consumption more than 4 months ago. I opened a ticket with them at that time. 4 months in and they have not done much to resolve my case. Every time they tell me that someone will call me next day, guess what? No call ever till I call them back. They sent a person to my home to fix it twice and both the times they gave a wireless extender saying that the signal is weak. It has not helped at all even with the solution they provided. They have been transferring me from one department to another for the past month and on calls for hours at a stretch. Customer service is so rude that they don't care about wasting customers' time and they are like you are talking to me now and I don't want to talk about why you were on the call for the past 2 hours and I can't help you with the problem as the order is in the system but don't know when it will be served.

Tesla was great to work with. Always responsive to emails and texts and they were critical in navigating and resolving issues with our local utility. The technicians who came to our house were professional, knowledgeable, and super helpful. They did a great job! The system and the app were well together. I love it and would highly recommend them to anyone interested in getting residential solar!

Installed solar with Solar City 10 years ago. Tesla picked up our service and we remit monthly payments to Tesla. We've been very happy with our decision to have solar on our house. We live in Colorado and get harsh hail storms from time to time. Recently we had to have the roof replaced, due to hail damage. Tesla service (or their subcontractor) scheduled and removed the panels pretty quickly, within 7-14 days. We had the shingles replaced and waited the 30-days they require before we contact them for the reinstallation.

We had Tesla install solar panels on our roof and a couple power walls in the garage. Everything worked great for a while but it suddenly stopped working. The app only says we are in "Standby" and it has not generated power since. I have reached out to Tesla support at least 3 times, each time we have been told they will let us know when they have someone who can check it out. It's been over a month with zero contact or follow-up. So we have a $50,000 paperweight in our garage and we are back to huge electric bills - in addition to the monthly payment to Tesla.

Had a great install by my Tesla team. Shaun, Michael and Steven were great friendly informative and skilled. I hope anyone going with Tesla gets a team as good as they were! Can be slightly hard to get ahold of Tesla prior to install. That’s the only thing they could work on!

I was soooo excited to get solar-and am a stock holder of Tesla---but wow----HUGE DISAPPONTMENT. BIG FLOP. They took my $250 deposit, after 50 emails, never refunded, never installed----pulled off the job due to their own incompetence, damaged my interior ceiling TWICE, paid for one repair but never paid for the second repair, AND there is no one to even get ahold of!!! Can you give a negative number for customer service? I am soooo disappointed in this company :( :( Janna ** in Tiburon, Ca.

Solar panel and Powerwall installation today went smoothly! Alfred, Sean, Angel and crew were all super professional, courteous, and to task! I couldn’t ask for a better experience! I really appreciate their hard work, and the time they spent going over the system and app.

I love having tons of information that's easy to digest. I went on the Tesla website and had a quote at my fingertips in a matter of minutes. That quote price never changed, even after installation. I was able to fix my monthly payment by adjusting my downpayment and never had to speak to anyone. I was later contacted by a project advisor who set everything up for install. Not a single hiccup along the way. Once my system was installed and handed over to me a rep called within 10 minutes of the install guy leaving to schedule touch up work for the next day! Tesla operates like a well oiled machine, very impressive and highly recommended.

Had a great experience with Tesla Energy. I ordered my system (16.8kW panels and 2 powerwalls) in Dallas, TX, July 21st, and have the system installed less than 3 months later (October 18th), including having to wait more than a month for HOA to approve the installation. Yes, it's hard to get someone on the phone, but the support via the website and chat work great (I had some back and forth on my design, which would normally be changed within 1-2 days, and some occasional questions which quickly got answered), the equipment is great, the price is way better than anything I got from other companies, and the install crew (Tesla employees) was very professional and friendly. System is operating without PTO, which should take another month or so. Definitely would recommend to anyone looking into solar!

132 days since the system was installed, they lost my utility's work order number, sent paperwork to my town building and electrical inspector but had my address wrong, I've had to step in to get paperwork done and no idea when we will get the permission to operate so we can turn on the system. The installation team was great but since then it's been radio silence and it seems the only way next steps are completed by Tesla is by my reaching out to get them moving. Once the installation was completed, the phone number I called prior so that I could talk with a human being wound up turning into a recorded line telling me that I had to log into my account online and either start a chat with a project advisor or schedule a call for a later date to talk to a human.

Our Tesla solar panel installation crew provided excellent professional service. They were professional, courteous, diligent and neat. The panels were installed over 4 days and the crew completed the job and reviewed the system thoroughly.

I placed my first Tesla Solar application on 06-12-2022. Within few days design team provided proposed panels design for approval. Design was based on old satellite imaginary of my house and was completely unacceptable because we did recent remodeling. I contacted Tesla Solar Project advisor and explain him all. He said (quote!): "that Tesla will fly satellite over my house to make a new images tomorrow or day after tomorrow". On 06-22-22 I got cancellation email that they are not able to complete the installation at this time. I tried to reach out to team for explanation but did not receive any response.

Tesla came out and removed a Solar City panel with one of their own, along with some new panels. Ever since then, we have been losing power in our home. We have had an electrician and the utility company come out and they all say the same thing. Even a Tesla electrician came out and said that whoever installed the panel, should have combined the panels and he will have someone come out and do that. Now Tesla is refusing to do it, saying we have to hire an electrician to do something they should have done in the first place. Lousy service. Just spoke to a rude representative "Elizabeth" who refused to let me speak to someone other than herself. I'm very disappointed in Tesla.

I got my roof solar panels through Tesla Energy in September 2020. The system worked fine for two years and in April, 2022 I got a notification from Tesla app that my panels are not producing any electricity. I reached out to customer support, followed multiple sessions of following their steps to restart the system but it did not fix the issue. I finally got a technician visit scheduled with a 3+ week date. The technician told me that the inverter was not working and need to be replaced. He offered me no dates on when they would have one for replacement.

The communication was excellent from the day one. Planning worked without a hiccup, they showed up as it was planned and installation was completed as it was stated. My system was up and running before they left the premises. The lead technician provided me with a good introduction to the app on the phone and some critical parts of the solar/powerwall system. My system has been generating enough energy as it was designed, my power bill is near zero. The most unbelievable part was the cost, which was the same at the end like the beginning., no change, go figure. Not like many others out there, you sign up for something and pay extra due to many excuses they find. Thank you Tesla.

From getting a quote to final step of turning on the Solar and Tesla wall, my experience was super smooth. The staff that came on-site was professional, competent, and aware of the surroundings. It was a great experience.

Although a PPA for KWH is much cheaper than your electric company the process for buying the system at fair market value after 5 years is a scam. Currently a more than comparable system for roughly 7K KWH system runs less than 19K for complete install and 25 year end to end warranty. The current system I have is outdated and when I asked to purchase the system they quoted 30K. This is for a system that does not have a microinverter system and used an outdated Solar City string inverter system. The contract clearly states that if I wish to buy out the system it would be sold at Fair Market Value determined by a third party.

I have had Tesla solar panels for over 9 years. In August 2022, they stopped producing. I tried the website for help and did the checks that were recommended. Actually struggled as the website is trying to provide guidance on troubleshooting a for a myriad different inverters. Yes, you the customer are expected to do the troubleshooting. Out of frustration, I bit the bullet and did the VERY LONG WAIT on the phone to get help. Fortunately I took photos of the inverter screen showing the error screen (you have to have proof). I expected to hear back on what they were going to do. I emailed my tech several times. NO RESPONSE. After several weeks I wrote a letter to Elon Musk at headquarters in Austin. NO RESPONSE. I called them, and after an hour got a person and the person I had been in contact with had left the company. It was like starting all over....

I've use 3 solar companies and will never again look further than Tesla. Best process, professional, they care about their work! If something wasn't right they make it right. They don't use cheap plastic. They use metal pipe and connections.

I would love to be able to review the product, but I can not seem to get them to finish the installation. I signed up like everyone else, hoping to get a hassle-free experience. This has been a nightmare. They installed my panels after complaining for three weeks of no communication, and now I have 31 panels on my roof doing nothing. No one will respond when I ask for any updates from 3 different contacts. The sales guy was super helpful and knowledgeable, but that is where it all fell apart. For anyone looking to use them, I would look elsewhere. I get that there may be issues during a project, but all they have to do is keep people informed. Even if it was going to take an additional six months, it could be dealt with but do not have anyone reply to you is frustrating.

A number of years ago, we bought solar panels from Solar City just as they were being acquired by Tesla. We were satisfied and purchased again for our second home. This time around the experience was even more satisfying. Although there were delays due to supply chain and city permitting, Tesla was very communicative via email and text. Once things got started we were impressed with the staff who work for Tesla. We had over 20 panels installed that took only a day and the lead electrician, Robert, was in touch throughout the day.

My intention is to alert potential solar energy customers to consider my experience into consideration when they are deciding about the vendor blindly, just as I did. If Tesla solar approaches you, don't just walk away but run away. Absolute nightmare dealing with them. My system was installed in 2022. It worked just for one week in three months since I got the permission to operate from SDGE. In the last 3 weeks, I had 3 maintenance visits. Each time the crew claimed that the issue was fixed forever, but the system shut down again within a few days they left.

Mistakenly, I thought a large, credible solar installer would be better than a local guy. NEVER AGAIN. It's been since March that I had my panels installed by TESLA and still no power six months later. Try calling them to complain? Good luck. I'm at the point of losing my rebate because the six months have expired. If you can reach them, the delay is always some else's fault.

I purchased and installed Tesla solar panels for my home in January 2021. After about 1.5 years the system stopped working due to a defective inverter, still under warranty. Tesla claims to be at the mercy of its suppliers to actually replace the inverter and offers no compensation for the loss in energy production while the inverter is not available. The wait is several months, and the loss pretty much eliminates the economic benefit of having purchased the system in the first place.

My Tesla Solar Roof and battery is down for last 3 months. I contacted Tesla for several times they show don't care attitude, even customer service people shows attitude like it's not their problem now I have to pay two bill one for utility and another one finance company actually it double my electricity bill. I recommend stay away from Tesla, this company steal your money and left you alone. This happens to my peak summer time which time Solar is profitable. What a waste of time and money.

I want to extend an outstanding recommendation for the Pecos Team. Every team member knew their job and how to work as a great team. They masterfully answered my questions and kept me updated on progress. Tesla Solar is the best product on the market. The process has been super easy. Thank you Pecos Team and Tesla Solar.

Clearly the Tesla installers believe in the cause of climate change. They proved dedicated, full Of energy and insisted on a quality experience. They took their time to explain all the system features. They all showed up on time and left only when the job was done. It was great observing a quality team with dedication.

I purchased Solar for my home from Tesla Energy (Tesla Direct). I made use of the Tesla web site interface and created an account. Tesla wants $250 as a deposit for them to do the design and other work. I first requested to talk with an engineer because I had many questions. An engineer called me and after our discussion I signed up to purchase their solar panels. I needed 18 each 400 watt panels. A total of 7,200 watts. Their price was thousands lower than their nearest competitor. Of the eight extensive interviews with other solar companies the cost would have been an average cost of $24,790! Tesla as a whole has done an outstanding job and it took only approximately three months. I am up and running with the PTO from Edison.

It took them 90 days to submit to SDGE to get PTO. Once submitted SDGE authorized in one day. They were adamant that they have 90 days to submit. Then turns out they commissioned the inverter wrong where monitoring shows energy sent to grid at night and energy being imported from grid during the day. Ticket open but no response. Customer service is not friendly at all and they are arrogant. There is no path to escalate. Though their pricing is good, having good support and customer service is worth more. I regret going with them.

I decided to go with Tesla for a couple of reasons. 1, they were the lowest priced. 2, they handle all aspects of the system themselves. From manufacturing or sourcing equipment, to installation, to financing. Seemed like a good idea. Everything up to and including the initial installation was flawless, except for the email + call + text (yes, all 3) every day for the 14 days leading up to the install date. After install is when the real problems started.

Great experience all around. No high pressure sales tactics like other Solar companies. Offered better solar array size for the cost as compared to others. Was able to ask questions and get help when needed through the site or calling my project manager. They did all the proper permitting (city and county) and all that I needed to do was submit HOA paperwork.

We order solar panel in Jan 22, My project was on hold since May 2022 and still no progress. Every time we call them to update and they keep telling either Illinois ABP portal down, not able login or connection team working and they keep delay for 1 week. Last time I talked with rep "Dough **" and he suggested me to can the project. I really feel this is my worst choice to go with Tesla with solar project and Not willing to give 1 star as my project is not finished even after span of 7 months.

We received notice that our Inverter was not working back in June 2022. We went through the troubleshooting requirements via the app; and then requested support. Our appointment was set up for 1 month later July 26. On July 22 we received notice that due to unforeseen circumstances that our appointment was cancelled and to be rescheduled. No contact has been forthcoming to reschedule at time of writing. Solar City was on top of things and their app was 95% better than what the Tesla app (mostly oriented for car buyers). In review of the app, we have lost 50% of our solar production for the last 2 months. Is Tesla going to make up the loss of generation/cost of electric for us?? Over the most efficient time (June/July and probably August now).

I purchased a large system from Tesla including 2 Powerwalls. They were quick to design, review,... install the system. Then I had to pay the $50,000.00 (9 months ago) bill for them to connect. Once I paid, everything went south! The system was supposed to generate more than my needs in electricity. I have seen no change in my electric bill. Also, I have no access to my app, a fact they have known about for 9 months and will not fix. So I don't know if the system is not working or configured incorrectly. When I contact them, they apologize and say they will escalate the order! Don't work with them! They don't care about you. Only your money.

Had a new roof put in my house, so I called Tesla Solar and they came and took them down, now I need them put back on and they toll me they need a permit to put them back on. So they said they Apply for a permit back in June and it would take 6 to 8 weeks. I call my local municipal building for permits hermit and they told me they'd never applied applied for a permit I'm it so I called them back and let them know no permit was applied for my home. So now my panels on my lawn killing my grass and I'm still paying for Electric. Worst company ever.

They installed an underpowered inverter for our solar. DC/AC ratio of 1.68, that's absurd as the industry standard is around 1.20, so basically I can only get around 2/3rds the energy my panels produce at peak daylight. Losing around 2,500 kilowatt hours a year due to this when using the PV Watts calculator. They then proceeded to lie to me and say the inverter can "overclock" to 10,000 watts when it's only a 7,600 watt inverter, but they only put in a 40a 240v breaker, so that's not true at all. And they think I their customers are stupid for them even trying to pull that lie.

My panels are less than 2 years old, and they have now gone offline due to the inverter failing. My panels stopped producing power on May 19, 2022, and the soonest service appointment was June 13, 2022. When I called Tesla to notify them of the system going offline, they had me troubleshoot the system by going out to my inverter and explaining the failure codes to them. They confirmed the inverter had failed. One would assume based on this that the tech that showed up on June 13, 25 days later would have a replacement inverter with them, right? No! They simply confirmed the inverter issue and then placed an order with the manufacturer for a new one. Tesla does not stock the inverters they install!!

We had a superb experience with Tesla Energy from our initial contact to the installation. Miguel ** was our Energy Advisor who worked with us throughout the project was extremely professional. He even dealt with changes on our end like adding a power wall and financing, adapting quickly and effectively. Captains ** and ** and the entire installation team were professional, polite and installed the system ahead of schedule. They were great. I would highly recommend Tesla to anyone seeking a solar system. This company is exceptional. They are proof that there are still a few really good companies out there, it is refreshing to find one nowadays.

We ordered solar panels on our new home November 11, 2021. In March notified that supplier changed, system size changed, and price increased. Panels finally installed in May and inspected May 26, which is when we were required to pay in full. System cannot be approved by our local utility (+ meter installed and system turned on) until Tesla submits paperwork to utility. 5 weeks so far and Tesla has not done this. I have contacted Tesla customer service twice; both times the answer is, "As the install agreement states it can take Tesla 7-90 busines days to process the PTO and system activation from the date of final inspection of 5/26."

Updated on 02/01/2023: In June 2022 I started a review. It was addresses, partially. After several months with a broken inverter, we're now faced with a $3300 true up, which is double what it should be. I was told we would get an "Early performance review credit" last June, but after the inverter issue was resolved, I was told we would need to wait until October 2023. I find this upsetting, considering the increased true up was due to tesla's broken inverter and our system not performing appropriately. I reached out to Jerrod in energy customer support on Jan 5th and no response. I still regret ever buying solar from tesla, yet I am stuck with the system!

When I first contacted Tesla, it went crazy fast. Got the inspection and ready for the next steps. But when I tried to contact them (only way to do this is via the website, there's no phone number to call) it would take 1 to 2 weeks to get a response. Things went quiet then for months, but I attributed this to the parts shortage that I knew everyone was experiencing so I wasn't too concerned.

The installation crew was very professional and explained the details of the project. Very knowledgeable about the product. Worked tirelessly for two days for every day shift of 14 hours. Shoutout to the crew for an job well done.

I knew based on reviews of other folks that my Tesla Energy installation would be a hit or miss. Unfortunately it's been a major miss for me. I've had my install cancelled THREE times without any prior notification... They simply didn't show up and I had to follow up for the reason. Cancel #1 (05/31) - I was supposed to have trenching done prior to install. They only realized this on the morning of install and had to wait a month for trenching to complete. Cancel #2 (06/16) - After trenching, got a surprise call there was an opening and they could get me in! Yay, I thought that was good news.. But again nobody showed up... Apparently the install was not logged into their system. Cancel #3 (06/23) - Turns out the trenching was not done properly. It needs to have 2 PVC pipes. Now back to square one. The project was started 9 months ago.

I have to admit that I was a bit leery of doing business with Tesla Energy since they do not have a physical presence or salesforce here in Las Vegas. But my opinion of the company was high enough, and their price was so competitive, that I opted for them over three other bids. The crew that came to do the installation was uniformly friendly, accessible, and friendly. The entire job was done in less than a day and a half and my property was left neat and clean. I would recommend them to anyone thinking of Solar power. I still have to wait for NV Energy to install a new meter and flip the switch over to the new power source. But the tests today were all positive.

Started the process in April, finally got an install date in December which finished in January. Passed inspection in January. Loan activated, Tesla paid, then completely ghosted. Now it’s been 6 months and still can’t power on. Xcel Energy said Tesla didn’t even submit the completed inspection certificate. Local installer was great, but since they are only a subcontractor couldn’t help. Others we know who went through the process with local installers, completed their project from start to finish (power on) in 3 weeks. We are at 15 months! Communication exceptionally poor. Can’t ever directly contact “service advisor/project manager” just get scripted responses on the phone saying it can take up to 3 months… been twice that. Bottom line, go through a local installer that cares about your business and their business’s reputation!

The install guys were amazing here in Raleigh. They answered all our questions and helped us understand what they were doing and how the things would work. Really great to have such good quality work with Tesla energy!

Everything went great. Crew showed up right after 7am and done by 3:14. The crew leader walked us through the install and answered all our questions. Professional. After install Got us set up on the Tesla app and explained everything. We were already making energy and power wall being filled. We were prepared for power loss but that was only about an hour so never really affected us. They let us know before shut off. Great experience and would recommend Tesla Solar!!!!

We are very thankful for our Tesla Power Walls and especially the efforts of Stacey **, Specialist, Las Vegas, NV who patiently answered my questions, guided me through detailed steps in a way I could fully understand, she's a true teacher - kind, thoughtful and very knowledgeable in her skill set. She is terrific at her job. You can tell she likes and is interested in her work so much that she made it fun for me to understand. Great technical and customer service. She is definitely management material if she isn't already. A++++++

Received an invoice from an address in Calif. Got a call three weeks later wanting me to stop payment, at my cost, and send payment to somewhere else. I love the product. I am appalled at the billing professionalism.

I got Tesla Solar panels installed, inspected and fully paid in Nov 2021. It is mid-May 2022 now and my system is still NOT powered on. Extreme delays at the Tesla department which processes applications with utility company and no point of escalation. "Project Advisors" are of no use in this situation. They have very little info and no points for escalation. Their supervisors have no control, voice and way to communicate with the team processing the utility applications. They cannot even tell where I stand in the queue of applicants.

Besides the long wait time which I can understand (shortage of parts or whatever) everything was okay until they take the down payment. They install the system and then require payment and will not turn on the system until then. So naturally I paid them. That's when everything goes downhill. They literally will not answer any calls or messages. They complete ghosted me. READ THE REVIEWS PEOPLE. I didn't and that was my mistake. I have a Tesla vehicle and made the mistake thinking the service would be the same. IT'S NOT.

It's such a great experience to have Powerwall installed and activated with our Solar panels. It's the same Tesla app we can both manage Tesla cars and visualize our energy production and consumption. We were told by the installer that Tesla Powerwall and especially its software are the best in the industry of backup batteries. Now we have convinced! In terms of Powerwall as a battery, there're a few others with similar features. But Powerwall battery management software absolutely the best. It makes energy storage and energy consumption back and forth smoothly, with no downtime. Again Tesla app visualizes everything. It's fun! Thank you, Tesla, for acquiring Solar City years ago, and together making the world greener.

I had solar panels with two power walls installed. Crew was polite, left area clean both days of installation. Did everything online but, I had access to an assigned specialist. Highly recommend you get the backup battery system also. The "Goblin" crew is awesome.

Today I had the pleasure of having Tesla solar panels installed on my roof. Anthony and his crew were the absolute best. They turned up on time, clearly communicated what was involved, and set about diligently executing the tasks at hand, even finding solutions to some challenges that unexpectedly cropped up, delivering to my satisfaction. More than anything, it was a pleasure to work with a strong crew of guys who co-operate and collaborate to deliver a quality job. They have a great dynamic that brings a joy to the job and that makes all the difference. At the end of the day, the guys were able to test the panels, and we had success! We cheers'd with sparkling water (Bubly Coconut Pineapple) and they left with me, a very happy customer, thrilled to have solar installed. The whole process with Tesla has been very easy to manage, with lots of communication and options. I highly recommend choosing Tesla solar for your home.

Refuse to accept responsibility. So many problems with my system, they just keep ignoring me thinking I will just go away. Problem with Permission to operate (have 3 dates), app not working correctly, inverter went out. Took 7 months to repair. 7 appointments, 5 no shows with no contact to let me know.

Rich and his entire installation team arrived on time and were very personable, accommodating and professional. Even before they started the work, they took the time to listen to concerns and I couldn’t be happier with their impeccable customer service and attention to detail! Thanks Tesla!

It has been over a year since placing the order. Until the order was placed the salespeople were very persistent and punctual. Installation was done in next 3 months. Debugging of faulty installation was abandoned after a couple of attempts. Was told to continue with permission to turn on stage while they continued maintenance. They got paid fully. They kept telling me they're waiting for permission from utility company. IT WAS A LIE. They consistently lied to me for about 6 months when they hadn't even submitted the paperwork to the utility company. After I started contacting utility company and questioned Tesla about no application being pending for my address, Tesla admitted to have not submitted any application. They submitted the application 6 months later while I had paid them and was also liable for the utility bill caused by Tesla's blatant negligence and fraud of Tesla. It has been 9+ months since the installation and there is still no end in sight.

I started the application process back in Nov 2021 and had a tech come out to verify the installation in early Jan 2022. We’re now in April 2022 and there’s no updates from Tesla on status except for the website. I have tried emailing and calling. No one responds to the emails. On the call, no one knows why there’s a delay except that they will follow up the project coordinator and then no follow up. It’s unbelievable how they can continue to operate a business with this type of customer service. I know I always have the option to consider another vendor hence detailing my experience with Tesla Energy for other potential customer to consider.

The Tesla Energy team is awesome!! They have always been responsive from the day I placed my order and were accurate in timing. The team that came out on install day saw some issues with the project but they were quick and decisive on what they needed to do to make it work. I was impressed on how they worked on the fly and the team behind the scenes informed me on how it changed timelines and what it could affect. Overall, I would recommend the Tesla to anyone looking for Solar!

Multiple leaks in roof due to solar panels being installed improperly resulting in rotting plywood and trusses. Tesla resealed solar panels in December (still leaking) but won't get back to me regarding other repairs. Waiting for my roof to collapse. Stay away from Tesla Energy. They only care about making money.

I cannot believe the level of professionalism and expertise from the Tesla installation team and behind the scenes staff. Additionally, they're hard-working, and very fast/efficient at what they do. Kudos to Shane and Mike - both held my hand through the entire process from installation to power on - and everything in between. I even texted Mike after hours and he responded with detailed information about my concern (which turned out not to be a concern after all!). All-in-all, the system is phenomenal, as is the staff and installation teams behind it. Good job to all.

The Tesla Solar experience has been incredibly positive. Kylo Ren and Dooku installed my panels and power walls respectively and they were all incredibly professional, helpful, timely and went out of their way to make the experience wonderful.

The head crew for installation and electrical were kind and knowledgeable. They explained what would happen and even completed the job before the deadline. There were multiple crew members and they worked so well with each other.

We were so pleased with the installation teams that came out to put the panels on and do the electrical work. So friendly and professional. They kept us in the loop the entire time via messages, emails and in person. The app is really great, seeing how the entire system is functioning and control. I am so glad we went with Tesla!

We had a straightforward solar panel installation for our home via Tesla that started in early 2021, and as of now in April 2022 it’s still not complete (despite having paid already). Every step of the way has been problematic because of poor customer service, and as a result we would never recommend Tesla to anyone for solar. Here are just a few examples:

The Tesla team showed up on schedule and began to work. My power was off for only just over an hour, so I didn’t need to crank my generator for my refrigerator. The crew was friendly and professional. Everything went without any issues. Their work looks great. They were finished before 1:00pm, and I was generating power.

Worst experience, system is not up since last 5 months. Tesla Energy is not able to resolve the issue, I have been following up multiple times. They just don't know how to fix the problem, and they have the worst customer service, which can only schedule the next appointment, without giving any relevant ans. Stay away from Tesla Energy.

How do I file a complaint against Tesla Energy? Our solar was never turn on for the past two year due to their poor customer service. Now, they refused to refund or credit our account. We have been paying for the service or energy that was neither performed nor produced. I called the CSM million times. They told me they can't escalate the issue and we have to just accept whatever they have decided. We paid over 2K. This is unfair and absurd.

The Tesla crew just completed installing my solar roof. The team was friendly and professional. The roof looks fantastic, and I’m already self powered as they complete cleanup. They walked me through how to control my power, and have already scheduled inspection.

I have a S model Tesla and have been a big fan. I was excited to go off the grid and get the solar panels in addition to my car. What a mistake. Telsa service was great when they were selling me the system. Once it is up, forget about getting any service. My solar system has been up 2 months. I have been making payments on it, but it is not working! I have tried to call Tesla multiple times, but it is hard to get anyone on the phone to help you. I informed them I was going to get a local company to get my system running and the Telsa employee said if I did that I would void my warranty. To summarize, I bought a 50k dollar system that doesn't work and I can't get anyone from Telsa to come get it running. Very unhappy.

I finally went with the Tesla Solar Roof (tiles not panels) and I couldn't be happier. I needed a new roof anyway so decided to get it with 2 PowerWall backup batteries. The product looks amazing and IMO is the best looking solar product on the market right now. You cannot tell you have solar tiles at all. From a distance it looks like slate. Very smart. The install crew were amazing! They battled bad weather including freezing temps, rain, wind and snow in NJ in Feb/March! It did not deter them, and they got it done on time and were communicative the whole time. Shout out to Martin ** & Jimmy ** and their whole crew! Their electricians are also very detail oriented and do a great job of hiding things as best they can. The Powerwalls work seamlessly and the app showing usage is mesmerizing. You cannot tell when you are on battery versus, solar versus grid. No flickering, stuttering or anything. Just seamless power delivery. Highly impressive!

The "Falcon Heavy" team from Tesla Energy just finished my Solar Panel and Powerwall installs and they were from start to finish fantastic. I have had a lot of projects on my property lately; insulation, plumbing, electrical and landscaping. The Falcon Heavy team rolled in in good spirits and incredible professionalism. Every team member I interacted with was great and when it came time to talk to me about the project they went to great lengths to make sure I was comfortable with understanding everything. Great experience from start to finish.

The website was easy, the quotes beat all others, the paperwork all done online, the project managers were knowledgeable. The install team of Captain Hook and Grey Beard were efficient, and excellent craftsman.

I was really excited to get a solar roof before I ever signed up. I had wanted one since I first heard about it and was just able to afford it now. The first issue was the gutters. Before I signed up, I chatted with a representative in the in-web chat and asked about gutters. I was told that the construction team would remove the gutters prior to installation and replace them afterwards. However, when the construction team finished they left my old gutters in my yard and did not install new gutters.

The solar panels were installed in August (NJ). The township inspected and approved in September. I promptly paid the invoice (> $10k) and they still haven’t sent the COA to the utilities (PSE&G). I call the project advisors every other week for updates only to get empty promises. Nobody cares to follow up the case. There’s no communication between the departments. It has been almost 6 months and the solar panels hasn’t been turned on! This is the worst home project experience of my life. DO NOT GO WITH TESLA SOLAR. You will be better off with local installers.

The Tesla team was so on point with their solar panel installation. They arrived on time at 7:30 am and proceeded to review with me what their plans were. If they had any updates, such as turning off the power, they immediately gave me a heads up. After installation, they reviewed with me what they did and how to read the meters. Overall the install only took 6 hours. I was extremely impressed with their knowledge and service for the San Fernando Valley team, led by Joey.

Tesla crew was great thru installation; Tesla planning missed some details (didn’t know we had sprinklers, but those are code required, and didn’t address sprinkler orientation (no available plans) almost derailed project - however, once key employee returned it worked out. But project could have been unnecessarily terminated without completion if I hadn’t continued to reach out about the project planning lapses. Since this is a new installation we do not yet have any experiences, but the App that allows controls and settings seems to work well, and is easy enough to use. We are excited about our energy saving options going forward, and on site support has been great so far.

The issue has been resolved. When they finally sent a tech out to reconfigure the software, everything started working fine. I’m bumping up to 2 stars since the system is everything I wanted it to be, but the overall experience was a nightmare. I would expect to get the same white glove service experience from Tesla solar as with Tesla auto. Sadly, that is definitely not the case.

Great experience with installation. Crew was very professional and respectful. They worked very efficiently and safely. Highly recommend doing business with this company. Big shoutout to Diego ** and his team of professionals.

I am off the grid most days. Rainy winter day was the only day I needed the grid so far. Even then I made some power. The power walls keep me off the grid during the night. I have a Model Y and now charge off the sun. I was charging the two power walls the once they installed them. I also had the system approved within two weeks to push excess power back to the grid once my power walls were full.

Our Tesla Solar system has been an adventure for us. I am very happy that we went with Tesla even though there are improvement areas they need to address, especially related to consumer experience. We absolutely love the look of the Tesla solar panels (nobody else comes close) and the features of the Powerwall+ equipment (best API in the industry which makes it expandable). In typical Tesla fashion, the design is stunning, next level technology and feels like quality. With our Tesla system, we are now powering our home with an ancient but reliable and self-regulating, thermonuclear fusion reactor… our sun. It is performing extremely well and we are looking forward to many years of green energy.

Once you pay them, they leave you stranded. Panels do not work because National Grid needs paperwork from Tesla and Tesla keeps saying it is complete. It has been months with useless panels, no customer service support, not even a phone number. This is an extremely difficult process spending so much money and not having the ability to utilize the product. I am seeking legal action which is the last thing I want to do, but I see no option on recovering my money.

When I leased my Tesla system 10 years ago, I was told that when I needed roof work that the R&R of our system was included in the lease agreement. Now they say $7000 and a 12 month wait. Unbelievable!

We love our Tesla Solar panels and 2 house batteries, all installed by Tesla!! So skip the 3rd party and deal directly with Tesla; you will save a ton of money!! We did have some small hiccups, but that's to be expected. Tesla fixed everything in a timely manner and completed the installation. We are very happy overall and highly recommend everything TESLA!!

Our solar panels were installed in the Summer. Now 6 months later it's still not connected to the power grid. So essentially we are not using, storing, or contributing to the power grid. Waste of time and money. TESLA was paid in full for the installation, they were attentive until they got paid. All the representatives say is "We DO NOT KNOW." That is a horrible answer.

After waiting for 8+ months and Tesla missing every lender communication, Tesla says they will still need "months" to get us set up for installation and that I will have to start the loan approval process from scratch for the second time. Every time I contact their customer service agents, they agreed that their own process were not streamlined and that they had to tackle many such customers. They did not have any communication interfaces set up with the lenders they themselves suggested. All lender communication got misplaced leading to multiple delays. Not once did I get any positive new from my calls to the customer service team. Halfway through this process they downgraded our design to much lesser power without any communication or consultation. The worst experience ever!

About a year ago, I contacted Tesla because I noticed a few water spots in a few places on the top floor of my house. They told me that if, after checking on it, it was not caused by the panels, I would be charged $600. Two months after they came out, I called them because I had not heard anything. It was probably four months before I finally got a call from the Tesla’s Resolution Center, apologizing for the delay. I was then told (without admitting any fault) that I needed to get three quotes from roofers for the repair/replacement of my roof and send to Tesla. Each roof company that came said that Tesla should never have put the panels on there, given the condition of the roof in certain areas. One even took pictures of places where panel installation caused damage. After sending three quotes to Tesla, I got a call from them telling me they were turning over my claim to their insurance company.

I purchased Power Wall one year ago. I had a very old electrical panel. Tesla worked with me for one year. I was very annoyed that they’re taking so much time but in spite of every difficulty they placed a new panel free of cost and established my PowerWall. I am so impressed. No company had to do anything what they did for me. I would recommend highly tesla power wall to anyone and the app is so cool. You can really save a lot of money on your electrical bill. Thank you

I filled out the online form to get solar panels, one of the first questions is what type of roof do you have. I selected TPO from the drop down menu. Took over a month to get designs drawn up. I messaged the online chat through my account to find out what was happening, no one replied. 6 weeks later I got some designs and wanted to ask how the panels were attached to my TPO roof. Again no one replied to the chat through my account. I went in to a store and asked what was happening they said they'd try to send a request to the call center, I never had a reply.

Had solar panels installed just before the end of the year. Great experience with the installation team as well as customer support team (Stacey in particular) who have done a great job helping me understand the app and its functionality. Very knowledgeable, helpful and patient.

First of all the customer service to deal with any kind of problems with your panels takes months. I have been dealing with customer service for nine months. I was told by my insurance company I needed a new roof and they never should have installed. After having the panels up for a couple years in the year of 2021 during Covid my entire roof was leaking. When I contacted customer service of help and told him that my insurance company told me that this should’ve never been installed and now I have a leak several three I heard crickets from months even though I was going back-and-forth on an email never actually talking to a human being.

Well my Tesla solar experience started in August of 2021. I happen to be shopping around for solar for my home and found Tesla had the best bang for the buck, at least dollar and cents wise. Little did I know that it would be a constant battle trying to get my system installed. Once I signed up with Tesla I spoke to a Project Adviser. To move the process forward I emailed him pictures, locations and plans of where the equipment needs to be installed. I received a vanilla layout of where Tesla wanted to install the equipment. I immediately contacted my project adviser. I explained that I sent him the correct locations and he told me this is the way Tesla does it and that I would need to put in a change request which would take up to 30 days. I asked him why this was not explained to me up front when I told him I would send him the information. He never forwarded the information to the necessary departments.

My panels were installed December 9, 2020. They were installed during snowfall which I later found out was bad for the inverter. I’ve had problems with solar power since installation. The service provider returned a few times. Honestly the system only worked for two month. My last service call was postponed twice, without me even being notified. Do NOT use Tesla!

Can't begin to tell you how poor of an experience working with Tesla Solar is. They messed up our installation twice, damaged property during installation and now, 8 months later, we are paying for the panels and they're not turned on because of Tesla's inability to do anything right. I'm sure once the panels are on, it'll be great, but just getting there has been the worst buying process I've ever experienced. If I could give their service team a negative rating, that would still be too generous for their quality of work.

I signed up in March 2021. We started demo August 11, 2021 and completed installation August 26, 2021. As of December 17, 2021 inspection with the city hasn’t passed yet. Tesla keeps coming out to fix one thing, doesn’t do it right and has to come back out to do complete the task to code. During demo the Tesla crew broke a paver on my back porch. Initially they were going to take care of the repair. When they realized it was harder than it looked they passed the job for me to reach out to the paver company for repair. Mind you the pavers were brand new and had just been installed June 2021. They left nails everywhere on the ground. I had to do a walk through everyday to make sure they had picked everything up so none of those nails ended up in our tires.

Tesla is my last of many quotes from solar companies and by far their customer service is the worst. The sales advisor never responds to texts, doesn't answer the phone, and rarely returns voicemails. The design team takes weeks to address any concerns. Hoping the customer service improves after I accept the design because Tesla is by far cheaper than all others so maybe it's worth it?

Solar system 11.66 Kw system purchased I early 2019. The system has been nonoperational for over 4 months. Have emailed numerous times with no response. Tried again and we finally got a response after almost a month. Scheduled a service call that was a month out, can you imagine. Tech showed up said the inverter was bad but not a Tesla inverter so would have to contact the manufacturer. Would get back to me that week. Well, almost a month later they contacted me to schedule a return to repair. They then scheduled it out another 4 weeks further.

I entered into an agreement with Tesla Energy to install a 16.3 kW system with 4 Powerwalls on 9/29/20. The entire project was plagued by multiple problems. To begin with, the Tesla advisor who was assigned to me rarely picked up his phone I called. I had to talk to a different person each time. To compound the problem, most of these reps did not update my case, forcing me to repeat all the details every time I had a conversation with a new rep.

Tesla did a great job installing our solar panels and power walls but has completely dropped the ball in getting the system turned on. System was installed in July and As of end of November it is still not approved by Liberty Utilities for net metering due to negligence by Tesla. And we paid for the system months ago. Tesla needs to send the utility company a check. We had to take the lead with Liberty Utility to find out what the holdup was since Tesla did nothing on their end for three months. We found out they owed the utility company money before they would do final review. Tesla finally cut a check in early November and told us it would be delivered in two days. Three weeks later, we are told they are still waiting for the postal service to pick up the check. This is ridiculous. Every month of delay is costing us $100-$200 since we cannot feed the grid with excess energy. Very poor service!!!

Tesla installed my solar panels and PowerWall+ backup 2 months ago. There was an problem with one of the inverters, which was fixed within about a week. Satisfied that the issue was resolved, I paid the $52,000 invoice for the system. Not long after, the inverter started acting up again and would no longer function at all (meaning that an entire solar array would not produce any solar at all). Tesla sent out a tech about a week later, who was unable to fix the problem. He said the inverter likely needed to be replaced, and that he would be back as soon as they could schedule me.

I want to start off by saying was a huge fan of Tesla and their mission. I own a Model 3 which I love and feel good about supporting a company who conceptually is trying to do good for the planet. Best laid plans that are not properly executed can be disasters! I gave my deposit for the installation Tesla Large solar panel system September 2020 and after a year + my system was finally installed 5 weeks ago. Overall the installation went well with the exception that they forgot the "gateway". This device that lets me and Tesla see what's going on with the system. It's equivalent to driving blind!

The Tesla Solar/Solar City Sales team were deceitful in their selling tactics and once the system was installed and radically under performing they were absent. Tesla Customer service has left me on hold for over hours at a time and once after 3 hours disconnected me. I was told when installing my panels that I would need a new roof in a few years but not to worry because Tesla would take down the panels, stack them in my yard and then re-install them at no charge. Now that I have requested this service they want me to pay close to $6000 and would not be able to do it for a few months. In addition, if I hire a 3rd party to remove the panels they can charge me for damage to the already well worn panels that to date have not provided enough output to offset my energy bill. Stay away from Tesla Solar at any cost. The Tesla name is used as a selling tactic. They do not stand behind their products or promises.

The beginning of my experience seemed smooth i.e., ordering and getting the Powerwall’s installed however it is going on (5) five months since the Powerwall’s were installed and still waiting to be turned on and I just received an email from the electric provider stating that I have (14) fourteen days to interconnect this generating system or a new application will need to be submitted which will in turn set getting my system up and running another 30 to 90 days depending on how long Tesla drags their feet on getting my project taken care of. Also, another note is the customer service sucks, if you look at the webpage for your account it states to contact my service advisor but does not state who that is. I would not recommend Tesla to anyone at this point.

Megan was patience, professional, knowledgeable and above all, very understanding. Megan thoroughly guided me thru steps to analyze my solar system's issues. Very pleasant and a pleasure to work with.

My customer experience with Tesla Solar and Powerwall installation was fairly smooth. After roughly 18 months of the system being in service, the system failed. Apparently Tesla did not safe proof the solar system from the outdoor/nature/wildlife. How did they not think of this before? That said, it took them 2 months to come out just to determine the issue, and now another 2 months and counting, and still no word on when they are coming out to fix the issue. So new customers are their first priority, and existing customers are the least of their priority? I will update this if they ever come around to fix the issue.

I went through the process with a different installer and ended up backing out and going with Tesla. I love how the panels integrate with the car app and how you get a visualization of the power as it moves in and out of your home. The power graphs are awesome and I love needing out on seeing my daily rates. Installers and team were very professional and nice. The panels look very sleek and the inverter looks classy. They put the panels on the roof where they weren't visible from the front (per request). Where I can see them from the side, they look amazing. Honestly kinda regret not putting them in the front to show them off, but it's pretty awesome they provide that option.

Purchase, signing of contracts takes seconds on a mobile phone. Once installed, they dump you. It’s been over a month since system was installed and inspection passed. No number to call. It is impossible to talk to a human at Tesla. You are NOTHING to them. Plus, to pay, they force you to enter your bank account user ID and password into their app. ARE YOU KIDDING ME??? The arrogance!! Then it takes you days to actually find a loophole around this by only linking your bank account to them. Don’t be fooled, THEY ARE IN CONTROL of your payments. Credit card is only for the initial order setup. Everything is direct access to your account. Then you’re paying for nothing and no one updating you and no number or website to call. As far as Tesla is concerned, once they have your money, you don’t exist.

I started the solar panel project at the end of 2020. And the system was turned on in June 2021. I have 24 panels totally. But 8 panels were not connected correctly by the installation crew. So I started the long journey of communicating with the maintenance team. They had sent the technicians to my house 3 times but it didn't help, and the panel performance even got worse and worse. Then, the maintenance team doesn't even schedule a maintenance for my panels any more. Now, every time when I call the customer service, they just tell me that the maintenance team will call me within 24 hours to schedule the appointment, but it never happens. I really don't know what I can do now. It usually took me 1~2 hours to wait in the queue to talk to a customer agent on the phone, which doesn't really help but the only thing I can do. Could someone give me some suggestion to solve this problem?

The wifi box that came with my system, to allow me to monitor my system is not even working. So the Tesla app is useless, and after the horrible experience trying to get anyone to even talk to me about the 3 month delay on turning on my system after they installed a faulty converter leads me to believe nothing will be done anyhow. I was super pumped about getting solar from tesla. Last system I had on my old house was installed by MTS solar. At least they have a number I can call and ask questions about issues with my system. I will ABSOLUTELY NOT recommend tesla solar to anyone after this.

Tesla Energy’s technology, pricing and customer service was awesome! Professional, smooth install and amazing phone App that just works at 40% lower price compared to two other options I quoted. System worked great on day one and I love powering my home in Texas with clean solar! They are tech company so I just trusted them to make it work and didn’t micromanage which works best as I used the app to track step-by-step progress. Highly recommend.

Tesla has created a brand that represents quality, attention to detail, and professionalism. My experience with the online ordering and customer service to purchase solar panels was great. The fact that their panels and battery walls function and look better than the competition is nice too.

Tesla crew was professional and installed the Solar Roof and batteries without issues. The inspection and PTO happened quickly after completion. Many people come to look and ask about my new roof always giving compliments.

I had my solar system installed almost a year ago. After 9 months the system stop producing energy and I received an error message on my app. After a long process I finally had a technician diagnose the inverter as nonoperable and in need of replacement. Long story short, I’m at 6 weeks and counting with no energy production and absolutely zero contact by Tesla Customer Service. They are very prompt until they receive their money, after that I was literally told that I was out of luck and they’ll get to me when they get to me. In the meantime I’m paying for a $26k useless roof decoration and energy bills to PG&E. Potential customers beware, DO NOT USE TESLA ENERGY, the lower initial cost is not worth it in the long run.

We got our power walls installed 2 days before a blackout. But we didn't have access to the system so we let them run until they were at 3%. Stacey patiently guided me on how to get them charging from solar system and how to figure out if there were any large loads for our future blackout planning. One of my all-time best support experiences from any brand!

The setup and paperwork process were smooth and easy to complete. Updates via email and texts were fast and did not require a lot of my time. Tesla pretty much handled everything dealing with getting ready for an installation. I had a few questions about installation details and those were handed over to someone who could answer them. I would definitely recommend Tesla.

Took a long time to get it done but that was mainly red tape and shady requirements from my utility PECO. Tesla made the process easy with their app, communicated well and the install was quick, clean, and easy. You don’t have a single point of contact but I never felt that was a problem. Their process brought costs down and that’s real important on making this accessible.