Tesla Energy

We are very thankful for our Tesla Power Walls and especially the efforts of Stacey **, Specialist, Las Vegas, NV who patiently answered my questions, guided me through detailed steps in a way I could fully understand, she's a true teacher - kind, thoughtful and very knowledgeable in her skill set. She is terrific at her job. You can tell she likes and is interested in her work so much that she made it fun for me to understand. Great technical and customer service. She is definitely management material if she isn't already. A++++++

Received an invoice from an address in Calif. Got a call three weeks later wanting me to stop payment, at my cost, and send payment to somewhere else. I love the product. I am appalled at the billing professionalism.

I got Tesla Solar panels installed, inspected and fully paid in Nov 2021. It is mid-May 2022 now and my system is still NOT powered on. Extreme delays at the Tesla department which processes applications with utility company and no point of escalation. "Project Advisors" are of no use in this situation. They have very little info and no points for escalation. Their supervisors have no control, voice and way to communicate with the team processing the utility applications. They cannot even tell where I stand in the queue of applicants.

Besides the long wait time which I can understand (shortage of parts or whatever) everything was okay until they take the down payment. They install the system and then require payment and will not turn on the system until then. So naturally I paid them. That's when everything goes downhill. They literally will not answer any calls or messages. They complete ghosted me. READ THE REVIEWS PEOPLE. I didn't and that was my mistake. I have a Tesla vehicle and made the mistake thinking the service would be the same. IT'S NOT.

It's such a great experience to have Powerwall installed and activated with our Solar panels. It's the same Tesla app we can both manage Tesla cars and visualize our energy production and consumption. We were told by the installer that Tesla Powerwall and especially its software are the best in the industry of backup batteries. Now we have convinced! In terms of Powerwall as a battery, there're a few others with similar features. But Powerwall battery management software absolutely the best. It makes energy storage and energy consumption back and forth smoothly, with no downtime. Again Tesla app visualizes everything. It's fun! Thank you, Tesla, for acquiring Solar City years ago, and together making the world greener.

I had solar panels with two power walls installed. Crew was polite, left area clean both days of installation. Did everything online but, I had access to an assigned specialist. Highly recommend you get the backup battery system also. The "Goblin" crew is awesome.

Today I had the pleasure of having Tesla solar panels installed on my roof. Anthony and his crew were the absolute best. They turned up on time, clearly communicated what was involved, and set about diligently executing the tasks at hand, even finding solutions to some challenges that unexpectedly cropped up, delivering to my satisfaction. More than anything, it was a pleasure to work with a strong crew of guys who co-operate and collaborate to deliver a quality job. They have a great dynamic that brings a joy to the job and that makes all the difference. At the end of the day, the guys were able to test the panels, and we had success! We cheers'd with sparkling water (Bubly Coconut Pineapple) and they left with me, a very happy customer, thrilled to have solar installed. The whole process with Tesla has been very easy to manage, with lots of communication and options. I highly recommend choosing Tesla solar for your home.

Refuse to accept responsibility. So many problems with my system, they just keep ignoring me thinking I will just go away. Problem with Permission to operate (have 3 dates), app not working correctly, inverter went out. Took 7 months to repair. 7 appointments, 5 no shows with no contact to let me know.

Rich and his entire installation team arrived on time and were very personable, accommodating and professional. Even before they started the work, they took the time to listen to concerns and I couldn’t be happier with their impeccable customer service and attention to detail! Thanks Tesla!

It has been over a year since placing the order. Until the order was placed the salespeople were very persistent and punctual. Installation was done in next 3 months. Debugging of faulty installation was abandoned after a couple of attempts. Was told to continue with permission to turn on stage while they continued maintenance. They got paid fully. They kept telling me they're waiting for permission from utility company. IT WAS A LIE. They consistently lied to me for about 6 months when they hadn't even submitted the paperwork to the utility company. After I started contacting utility company and questioned Tesla about no application being pending for my address, Tesla admitted to have not submitted any application. They submitted the application 6 months later while I had paid them and was also liable for the utility bill caused by Tesla's blatant negligence and fraud of Tesla. It has been 9+ months since the installation and there is still no end in sight.

I started the application process back in Nov 2021 and had a tech come out to verify the installation in early Jan 2022. We’re now in April 2022 and there’s no updates from Tesla on status except for the website. I have tried emailing and calling. No one responds to the emails. On the call, no one knows why there’s a delay except that they will follow up the project coordinator and then no follow up. It’s unbelievable how they can continue to operate a business with this type of customer service. I know I always have the option to consider another vendor hence detailing my experience with Tesla Energy for other potential customer to consider.

The Tesla Energy team is awesome!! They have always been responsive from the day I placed my order and were accurate in timing. The team that came out on install day saw some issues with the project but they were quick and decisive on what they needed to do to make it work. I was impressed on how they worked on the fly and the team behind the scenes informed me on how it changed timelines and what it could affect. Overall, I would recommend the Tesla to anyone looking for Solar!

Multiple leaks in roof due to solar panels being installed improperly resulting in rotting plywood and trusses. Tesla resealed solar panels in December (still leaking) but won't get back to me regarding other repairs. Waiting for my roof to collapse. Stay away from Tesla Energy. They only care about making money.

I cannot believe the level of professionalism and expertise from the Tesla installation team and behind the scenes staff. Additionally, they're hard-working, and very fast/efficient at what they do. Kudos to Shane and Mike - both held my hand through the entire process from installation to power on - and everything in between. I even texted Mike after hours and he responded with detailed information about my concern (which turned out not to be a concern after all!). All-in-all, the system is phenomenal, as is the staff and installation teams behind it. Good job to all.

The Tesla Solar experience has been incredibly positive. Kylo Ren and Dooku installed my panels and power walls respectively and they were all incredibly professional, helpful, timely and went out of their way to make the experience wonderful.

The head crew for installation and electrical were kind and knowledgeable. They explained what would happen and even completed the job before the deadline. There were multiple crew members and they worked so well with each other.

We were so pleased with the installation teams that came out to put the panels on and do the electrical work. So friendly and professional. They kept us in the loop the entire time via messages, emails and in person. The app is really great, seeing how the entire system is functioning and control. I am so glad we went with Tesla!

We had a straightforward solar panel installation for our home via Tesla that started in early 2021, and as of now in April 2022 it’s still not complete (despite having paid already). Every step of the way has been problematic because of poor customer service, and as a result we would never recommend Tesla to anyone for solar. Here are just a few examples:

The Tesla team showed up on schedule and began to work. My power was off for only just over an hour, so I didn’t need to crank my generator for my refrigerator. The crew was friendly and professional. Everything went without any issues. Their work looks great. They were finished before 1:00pm, and I was generating power.

Worst experience, system is not up since last 5 months. Tesla Energy is not able to resolve the issue, I have been following up multiple times. They just don't know how to fix the problem, and they have the worst customer service, which can only schedule the next appointment, without giving any relevant ans. Stay away from Tesla Energy.

How do I file a complaint against Tesla Energy? Our solar was never turn on for the past two year due to their poor customer service. Now, they refused to refund or credit our account. We have been paying for the service or energy that was neither performed nor produced. I called the CSM million times. They told me they can't escalate the issue and we have to just accept whatever they have decided. We paid over 2K. This is unfair and absurd.

The Tesla crew just completed installing my solar roof. The team was friendly and professional. The roof looks fantastic, and I’m already self powered as they complete cleanup. They walked me through how to control my power, and have already scheduled inspection.

I have a S model Tesla and have been a big fan. I was excited to go off the grid and get the solar panels in addition to my car. What a mistake. Telsa service was great when they were selling me the system. Once it is up, forget about getting any service. My solar system has been up 2 months. I have been making payments on it, but it is not working! I have tried to call Tesla multiple times, but it is hard to get anyone on the phone to help you. I informed them I was going to get a local company to get my system running and the Telsa employee said if I did that I would void my warranty. To summarize, I bought a 50k dollar system that doesn't work and I can't get anyone from Telsa to come get it running. Very unhappy.

I finally went with the Tesla Solar Roof (tiles not panels) and I couldn't be happier. I needed a new roof anyway so decided to get it with 2 PowerWall backup batteries. The product looks amazing and IMO is the best looking solar product on the market right now. You cannot tell you have solar tiles at all. From a distance it looks like slate. Very smart. The install crew were amazing! They battled bad weather including freezing temps, rain, wind and snow in NJ in Feb/March! It did not deter them, and they got it done on time and were communicative the whole time. Shout out to Martin ** & Jimmy ** and their whole crew! Their electricians are also very detail oriented and do a great job of hiding things as best they can. The Powerwalls work seamlessly and the app showing usage is mesmerizing. You cannot tell when you are on battery versus, solar versus grid. No flickering, stuttering or anything. Just seamless power delivery. Highly impressive!

The "Falcon Heavy" team from Tesla Energy just finished my Solar Panel and Powerwall installs and they were from start to finish fantastic. I have had a lot of projects on my property lately; insulation, plumbing, electrical and landscaping. The Falcon Heavy team rolled in in good spirits and incredible professionalism. Every team member I interacted with was great and when it came time to talk to me about the project they went to great lengths to make sure I was comfortable with understanding everything. Great experience from start to finish.

The website was easy, the quotes beat all others, the paperwork all done online, the project managers were knowledgeable. The install team of Captain Hook and Grey Beard were efficient, and excellent craftsman.

I was really excited to get a solar roof before I ever signed up. I had wanted one since I first heard about it and was just able to afford it now. The first issue was the gutters. Before I signed up, I chatted with a representative in the in-web chat and asked about gutters. I was told that the construction team would remove the gutters prior to installation and replace them afterwards. However, when the construction team finished they left my old gutters in my yard and did not install new gutters.

The solar panels were installed in August (NJ). The township inspected and approved in September. I promptly paid the invoice (> $10k) and they still haven’t sent the COA to the utilities (PSE&G). I call the project advisors every other week for updates only to get empty promises. Nobody cares to follow up the case. There’s no communication between the departments. It has been almost 6 months and the solar panels hasn’t been turned on! This is the worst home project experience of my life. DO NOT GO WITH TESLA SOLAR. You will be better off with local installers.

The Tesla team was so on point with their solar panel installation. They arrived on time at 7:30 am and proceeded to review with me what their plans were. If they had any updates, such as turning off the power, they immediately gave me a heads up. After installation, they reviewed with me what they did and how to read the meters. Overall the install only took 6 hours. I was extremely impressed with their knowledge and service for the San Fernando Valley team, led by Joey.

Tesla crew was great thru installation; Tesla planning missed some details (didn’t know we had sprinklers, but those are code required, and didn’t address sprinkler orientation (no available plans) almost derailed project - however, once key employee returned it worked out. But project could have been unnecessarily terminated without completion if I hadn’t continued to reach out about the project planning lapses. Since this is a new installation we do not yet have any experiences, but the App that allows controls and settings seems to work well, and is easy enough to use. We are excited about our energy saving options going forward, and on site support has been great so far.