Tesla Energy

Just completed the process. I loved that I can take all the actions online. The workflow is easy to understand, clearly documented. Everything was delivered on time. No issues during the process. Option to speak with a project coordinator by requesting a call back. Also very competitive pricing and great looking panels. Battery still too expensive to justify their ROI, especially for us on NetMetering 2.0.

The crew of "Bermuda" Shawn, Luis, Alex, Andrew, CJ, Brock and Curtis we awesome from beginning to end! They all made sure everything was installed, operated and instructed us on how our system works! Thank you again Tesla for hiring the best individuals!

The app only works half the time. They are sending emails to schedule maintenance, but when you try, the app displays an error: "Error Finding Available Appointments". Over the phone, they regularly transfer you to the wrong department/person after explaining the reason for the call. Their system is also down regularly - is this a joke!?

The install was professional. It was pleasant seeing highly experienced people have fun and do an exceptional install. They communicated with me as the day went along and respected my home and kept. This Burbank based crew is a great face for Tesla. Thank you guys, much appreciated.

Called to get some information about an inspection that had been done. The customer service rep that I spoke with name was sean, when he was unable to provide me with the information that I needed I asked to speak with a supervisor. He instantly replied with "he's not available." I again asked for a supervisor and he repeated the same thing. I asked him how he knew that and he said because I'm looking at him and he's busy. I told him I would wait to which he replied it will be 48-72 hrs before I can speak with a supervisor. This was one of the worst customer service experiences I have ever had!!! I will recommend to everyone that is considering solar to use ANYONE but Tesla!

I contacted Tesla for Solar system installation in my house. I paid $250 initial fee to start the project. They did a site inspection and marked the place of equipment to be installed, I signed their proposal and agreed to their design and price. Tesla promised they will finish my installation before April time frame that new PG&E pricing will go on effect.

I have had Solar panels for seven years. The original company sell out twice and now I have had to deal with Tesla Solar. Customer Service, Communication. Tesla App is TERRIBLE. I needed panels removed for a new roof installation. It took 15 calls, chats and hours of time waiting on the phone to get the panels removed. This process started in November, panels were removed in January. Roof was completed January 26. Now after 13 phone calls/chats and more hours on the phone the panels will be reinstalled in May. I have to continue paying my monthly bill. Representatives were always friendly, polite, and apologetic, the problem was NO FOLLOW THROUGH! This is the worst company I have ever dealt with. I am one frustrated, disappointed and angry customer. PLEASE, do not use Tesla Solar!

I thought about going solar in anticipation of PG&E's current and future price gouging in the bay area. Financing through Tesla was the best option for me. The process for inspection was easy and the installation scheduling was easy (once I replaced the roof since it was an old roof). Tesla Energy helped me find a contractor for roof repair as well! Overall I'm very happy with the experience and they kept me updated and handled all the dealings with the city/county so I didn't have to get too involved with the bureaucracy.

I've had Tesla solar and power walls up and running for about a year (I've been a fan-- also have two Tesla cars). Getting a quote and installation was as expected given what I had heard from other customers (it takes a while and don't expect to be able to call them up with questions). Once it was up, it was easy to monitor how much energy we were capturing and storing, etc. But, this week we had our first winter power outage and it completely FAILED. The system went offline and would not restart. Fortunately, our family was out of town for 2.5 of the 3 days. I could not reconnect via the app (it said it needed Wifi, but guess what?!-- the Wifi doesn't work when there is a power outage).

After inheriting a solar panel lease through a real estate purchase I had to put a new roof on my house. Tesla re-installed the panels but failed to turn them back on, so they are not generating any power. Project manager does not return messages. Field contractor does not return messages. Tesla corporate does not answer the phone and now I pay $96 a month for the existence of solar panels on my roof that don’t generate any power at all and nobody will even pretend they care. Don’t do business with Tesla. The whole operation is absolute garbage.

The worst company to deal with. My solar system has never worked and no one at Tesla seems to care. I have had so many useless battles to try to get it fixed. You people don't give a damn. Now that I am selling the house no one at Tesla can certify if the system is working or not. Causing problems in the sales process. John

In March 2022 I decided to proceed with solar options for my home. After an extremely bad experience with a smaller veteran owned firm, I decided to cancel them and transition to Tesla in September 2022. The experience and efficiency with their process was soooo much better and simple. They were efficient in working with the utility and city to get permits approved and from there when install was scheduled, the team that arrived was professional and courteous. They explained everything they were doing. From there final inspection from the utility and city was scheduled and the person that handled this was the same way, professional and courteous. If you're thinking about solar you should definitely go with Tesla.

2 power walls were installed almost a month ago, only 1 is working, the other one has no connection at all. No follow up after paid to see if the system is working or not. Very difficult to contact. Project advisor offered no help.

Initially, Inside Tesla Advisor Ali Abraham stated $400 deposits are refundable at anytime. After two rescheduled site assessment appointments, Tesla notified me that my underpayment felt under my tile roof needs to be replaced. An extra expense for roof work of upward of 13k. I told them I can’t afford at this time and requested my $400 deposit. Now, Tesla Customer Support Specialist Vanessa V. stated I am ineligible for a deposit refund. I consulted with Navy JAG and re-engaged with Tesla to demand my $400 deposit refund based a new requirement for an out of scope cost I can’t afford. Well, Tesla Project Advisor Alex and David went radio silent. So much for being fair and having moral responsibility. I don’t recommend Tesla Energy to anyone. I thought maybe because I was planning to buy a Tesla Model Y that I should stick with Tesla.

I agreed to purchase a Tesla Solar & battery system in 9/21, system price was approx. $67k. I have had several issues with install and delivery, the customer service has been shocking for a company with such high ambitions. Tesla have taken approximately 14 visits to install the system so far, at the time of my order I was advised of a two-month turnaround with 1-2 install visits.

We purchased solar panels from Solar City. Solar City is now Tesla. The panels have not offset our energy bill. We pay less for electric when the panels are off. The panels malfunctioned in August of last year. The only way someone would respond to us is by not paying the monthly bill. We now owe 650, and our roof is damage under one of the panels. We just want them to take them away. I can't blame them for the faulty panels but they purchased the company so they are responsible for their customers.

I would have given zero stars but can't. I originally purchased my solar system through Solar City in 2016 which was soon purchased by Tesla. Last year my roof was damaged by a hailstorm which caused a massive leak and needed replacement. It took 2 weeks for an actual person to contact me from Tesla about having my panels removed so the shingles could be removed and replaced. It was going to have to wait 9 months before they could have someone out to remove the panels, so the roofing company removed the panels and reinstalled them.

I installed Tesla rent solar panels in my home 5 years ago. It is a nightmare. Do never get their rental installation. They took 18 months to fix some damaged panels, in the middle time they are taking my money from my account, per contract, but they don't deliver service. You end up paying double electric bill. DO NOT INSTALL SOLAR panels, and Tesla is the worst. Bad customer service, 2 hours waiting on the phone. They lied when they said they are supposed to check the panels and fix it without me even knowing. And you get cursed for 20 years. I don't know how much they pay the people who review here. AMAZON people???? Consumer Affairs lost credibility.

The Tesla installation process was amazing. The onboarding process explaining how the system worked was great. The electrician explained every very well. We are very happy customers. We will be referring Tesla energy to all of our friends and colleagues.

Installation team - solar panels and electrical teams - arrived on time, completed the installation and tested everything, explained how everything works. Cleaned up everything before leaving. Very pleased.

The price that Tesla offered was great and the installation went smoothly, everything else has been a nightmare. No communications from my project advisor during the initial design phase, had to call Tesla numerous times to ask questions. Once installed, it took Tesla four times over seven months to file the application to the utility company correctly. Once utility approval was granted, found out that there was an issue with the system. It's now been four months with several visits from Tesla and they've been unable to fix it. I've had the panels on my roof for over a year now and they've never fully worked. I started a ticket with Tesla's resolution dept only for them to find out the approved utility application had incorrect kW amount, with very little help otherwise so far.

We just had the Tesla solar panels and a Powerwall installation this week after the Tesla employees visited the house twice, a design team planned the system, and the site survey team stating where everything would be mounted, what was needed, and how it would be done. Long story short, they made a mistake on the size of the system and after I voiced a concern, suddenly they "adjusted" the plans to be in the approximate output of what was needed. As we were also paying for a Powerwall, the site surveyor stated after taking pictures of Air Conditioning units, noting appliances, and that we had a pool, the design team recommended 1 Powerwall. They finished installation 3 days ago, and already by watching the Tesla App, I can see that 1 Powerwall is not enough.

At the beginning of 2021, when we moved to our current home, we obtained an online quote from Tesla solar. They gave us a preliminary estimate. They collected our electric bills and when spoken to customer support, we were told that the setup we will get should cover all of our utility needs. At the time, our electric bill was averaging $330 a month and that is why we wanted to install solar. We had a different company (Sunpower) in our older home. So, this was not our first solar experience. But, we opted to go with Tesla because they expressed guarantees to giving us optimal setup with the technology they had to cover our energy usage.

My Tesla app stopped reporting the usage for solar generation and consumption more than 4 months ago. I opened a ticket with them at that time. 4 months in and they have not done much to resolve my case. Every time they tell me that someone will call me next day, guess what? No call ever till I call them back. They sent a person to my home to fix it twice and both the times they gave a wireless extender saying that the signal is weak. It has not helped at all even with the solution they provided. They have been transferring me from one department to another for the past month and on calls for hours at a stretch. Customer service is so rude that they don't care about wasting customers' time and they are like you are talking to me now and I don't want to talk about why you were on the call for the past 2 hours and I can't help you with the problem as the order is in the system but don't know when it will be served.

Tesla was great to work with. Always responsive to emails and texts and they were critical in navigating and resolving issues with our local utility. The technicians who came to our house were professional, knowledgeable, and super helpful. They did a great job! The system and the app were well together. I love it and would highly recommend them to anyone interested in getting residential solar!

Installed solar with Solar City 10 years ago. Tesla picked up our service and we remit monthly payments to Tesla. We've been very happy with our decision to have solar on our house. We live in Colorado and get harsh hail storms from time to time. Recently we had to have the roof replaced, due to hail damage. Tesla service (or their subcontractor) scheduled and removed the panels pretty quickly, within 7-14 days. We had the shingles replaced and waited the 30-days they require before we contact them for the reinstallation.

We had Tesla install solar panels on our roof and a couple power walls in the garage. Everything worked great for a while but it suddenly stopped working. The app only says we are in "Standby" and it has not generated power since. I have reached out to Tesla support at least 3 times, each time we have been told they will let us know when they have someone who can check it out. It's been over a month with zero contact or follow-up. So we have a $50,000 paperweight in our garage and we are back to huge electric bills - in addition to the monthly payment to Tesla.

Had a great install by my Tesla team. Shaun, Michael and Steven were great friendly informative and skilled. I hope anyone going with Tesla gets a team as good as they were! Can be slightly hard to get ahold of Tesla prior to install. That’s the only thing they could work on!

I was soooo excited to get solar-and am a stock holder of Tesla---but wow----HUGE DISAPPONTMENT. BIG FLOP. They took my $250 deposit, after 50 emails, never refunded, never installed----pulled off the job due to their own incompetence, damaged my interior ceiling TWICE, paid for one repair but never paid for the second repair, AND there is no one to even get ahold of!!! Can you give a negative number for customer service? I am soooo disappointed in this company :( :( Janna ** in Tiburon, Ca.

Solar panel and Powerwall installation today went smoothly! Alfred, Sean, Angel and crew were all super professional, courteous, and to task! I couldn’t ask for a better experience! I really appreciate their hard work, and the time they spent going over the system and app.