Tesla Energy Reviews

Tesla has the worst costumer service I have ever encountered. I had a leak in my attic due to the solar panels that were installed by Solar City now Tesla. After months of waiting, I was finally able to get the panels removed and had a new roof installed. As suspected all the contact points were showing signs of water damage along with the two active water leaks that initiated the complaint. Tesla was given pictures of the inside and outside along with statements from two different roofing companies stating that the leaks were caused by the solar panels. They at first stated they were partially at fault but know have rescinded any offer to cover damages.

Horrific customer service, not to mention the lack thereof becomes costly in the long run. As others have mentioned. Summer 2024 I noticed a huge jump in my true up (Nem-1 contract) with PG&E in July. The opposite should be happening in July! Turns out the system was offline. I checked the old solar city box and sure enough I had red lights. The Tesla App did not notify me, nor did Tesla repair dept. (They have told me that they monitor the system.) No, they do not. It is difficult to speak to a person when troubleshooting the system. They do not have a repair department that is large enough to accommodate onsite troubleshooting. We reported this problem in late July/early August 2024. The first available appointment for an assessment Oct. 25th!

Be very cautious if you plan to sign an existing lease, new lease or purchase solar panels from Tesla. Tesla has so many loopholes that they include within their contracts that if you have any issues at all the contracts are written to avoid any liability in many different ways. Not to mention they will unapologetically treat you like it’s your problem. Please read, I would hate for this to happen to any other hardworking American.

I cannot speak for the product itself. I went through the initial process of a phone consultation and an initial design. Was asked to sign off on the design with the understanding that an in person site review was necessary and would likely result in changes. I made it very clear to sales guy that I had to have a site inspection before we left on a 2 week vacation.

Tesla took over my solar energy account from Solar City, who I purchased my solar system from. My Tesla solar panels did not produce any energy for four months over last summer. I had to call them multiple times to get service out to fix my controls/inverter. They charged me differing amounts over four months while my panels did not work? It has been a nightmare to talk to someone in billing and they refuse to provide a credit or reimburse me for services they did not provide. We will have to litigate to get the $760 back from them. No wonder Musk is going to be the first Trillionaire. His company bills whatever they please without providing services.

This has to be the worst company I have ever dealt with. I paid a lot of money for this system. I have had it a little over 3 years. Close to 2 years of that it has not worked at all or half functional. My current issue took 3 months to come out to see what issue is and now 4 months for a crew to come out and fix it. Prior issue they didn’t wire correctly in an area known to have snow, had to pay another 2000 for them to rewire and this time wire so snow sliding off panels doesn’t pull the wires. This ordeal took 8 months to get fixed. Do not use this company. Unfortunately I'm at their mercy. All I can do is tell everyone to avoid this company like the plague

I’ve been a loyal Tesla customer for years—I’ve owned four Tesla vehicles, use Starlink, and even hold hundreds of thousands in Tesla stock. But the Tesla solar panel experience has been nothing short of a complete nightmare. Since the day I bought them, the panels haven’t worked. It takes months for anyone to come out and service them, leaving me stuck paying both the loan on the panels and my electricity bill. And every time I call, Tesla’s customer service couldn’t care less. They act like it’s not their problem. After waiting months, they finally came out just to say I needed a part they would cover. But again, months passed, and now they’re telling me the entire system is defective, not covered under warranty, and that I’m on the hook to pay out of pocket to fix it. This is a system I just purchased, and I’ve never even seen the promised benefits!

Very disappointed with Tesla solar customer service. They are very quick to schedule an appt to when you are ready to buy the solar system, but once you have an issue you can't speak with anyone and they don't fix the problem as fast. I had solar system installed and rain season came and I have a leak. Waited 3 months for them to come fix the issue, now it's raining again, still having leaks. Consider that when they initially came to check if it was their fault, they removed the solar panels, placed them in my garage without telling me I would have to wait 3 months. 3 months without producing energy, now I'm stuck paying 3k to PG&E. Frustrated is understatement, we still have a leak. Now, my carpet is also damage, ceiling fan. And I can't talk to anyone. They want to handle everything through the app and emails. Very unprofessional and inconsiderate.

I'll never use another Tesla product again in my life. I've used Tesla/Solar City solar panels on my home since late 2017. In mid-2024, my roof suffered extensive damage due to high winds and hail. So, I had Tesla remove my solar panels prior to the roof being repaired. It cost $1,640.00 to have Tesla remove my solar panels.

We had Tesla Gateway and Powerwall batteries installed a year ago to go with a new Solar PV arrays EV charger and ASHP by Manx Solar Electrical and the system has performed faultlessly. If we have one regret it is that we hadn't gone for this set up years ago!

We have had our second Tesla Powerwall 2 installed recently as well as doubling our solar to the max we can have 15kw. The operation and ease of use of the Powerwalls is great, after the first one was installed with a gateway the second only needed to be added and stacks against it very neatly. Apart from the battery's looking great and taking up minimal space for their size the app is really the main reason to go tesla. I have compared apps with friends and family not using tesla and hands down it is easier to understand and use as well as control the system, very intuitive. Very happy, will add another battery when they update grants early next year.

The Tesla Solar Roof is a game-changer! It combines sleek design with incredible functionality, seamlessly integrating solar power into the structure of my home. The energy savings are noticeable, and the app makes it easy to monitor my energy production and consumption. Installation was smooth, and the roof looks fantastic—much better than traditional solar panels. Highly recommend for anyone looking to go green while upgrading their home’s aesthetic!

Please please STAY AWAY from TESLA SOLAR. You are wasting your money with this company. I bought this system 2 years ago and it does not work and their warranty system is horrible. Been waiting for 3 month for them to fix it and nothing has been done. I have a $60,000 system that is not producing any power and it’s just been a total headache affecting economically me and my family.

Customer service is terrible. You cannot talk to anyone, so you struggle with the clunky app. If you get an agent, every time they will ask for your name, address, and email (the app already knows your account). It took over 3 months to remove panels for roofing repair. They will not let you schedule reinstall till they are removed. I was told reinstall would have priority, but now I have to wait 4 more months for the reinstall. The people who came to do the work were great, but the policies, infrastructure, and support are terrible. Tesla does not care about their customers.

Install 12 years ago went well enough. Energy production steadily declining over time. But, you better hope you don’t require removal of panels for roof repair or replacement because in my area (Maryland) it is taking Tesla 2 to 3 months to respond.

Their technology, including Powerwall, is great. We had a very smooth installation experience and the system ran very well for the first year. However, the system failed 2 weeks ago and customer service is awful. It is hard to speak to anyone and they keep on moving the goalposts, pushing back the date by which they will diagnose the problem….and that’s not even to say when they will resolve it. It’s no good having a great product if your services can’t stand behind it. Clearly Tesla Energy has one motivation - securing the customer upfront. They don’t care about you once you are locked in.

Had a house fire and asked for the service to be suspended until we get back in. After telling us they could they still continue to charge us and are now telling us they can't suspend the service, even after they sent a tech out to turn of the service and locked the system out. The tech told us that there was an efficiency problem and a part needed to be replaced, non related to the fire, and we wouldn't need to be out there for them to fix it. Still waiting after almost three months and still no repair. Customer service is also non-existent. When you call in you get AI. WOULD NOT RECOMMEND TO MY WORST ENEMY. Tesla Energy isn't even worth the 1 star review, but that is the lowest you can go

At every step, Tesla's on-line management of the process was informative and timely. When it came time to install, they had a solar panel installation crew followed by a separate powerwall crew. Both were highly professional, neat and courteous. I was very impressed with both crews and their crew leaders. I retired from a public utility and these men would have received highest honors in our worker rating system.

Tesla team is very professional and no hassle with the price and gimmick. No sales pitch. Tesla team is very professional and waste no time to resolve any questions or issues. I had no mental stress during the life cycle of this project. All the matters are resolved on computer (schedule phone call to discuss and resolve or resolve any issue).. Project was done step by step that make the whole process very simple to comprehend and agreed upon. My project manager was Stephanie and she is very prompt to call and resolve the issues and very polite in conversation.

My system has been down since before PTO and that was 9 months ago. I am stuck calling and emailing energy resolutions over and over again to get updates. They don’t care about you or your issue. They simply say they are working on a solution that has not come. I have been offered no compensation and just keep paying tier 2 insurance on a system that doesn’t work. Worst of all their supervisors are not customer-facing so you will not be able to talk to a decision maker. Use Emphase microinverters with a local installer that cares if their service is awful as Tesla doesn’t care at all. I’m now exploring arbitration.

We've had Tesla since Solar City was purchased by them. Their customer service is horrible (no response to calls or inquiries). When our lease finally ended in 2023, we asked to have the 22 Kyocera panels removed. The emails we sent were ignored. Took over 6 months to get a crew out to remove the panels. There were clips and holes in the walls afterwards. The crew said someone would contact us to remove the clips and plug the holes. (That didn't happen). After many emails, and phone calls, a crew came out and left 44 holes in our shingles, many with the substrate exposed, if it rains, we'll have leaks!. We escalated to the 'Field Manager' weeks ago, so far no contact. Calling Tesla takes at least an hour on hold!

No phone number. Chat takes forever and doesn’t resolve issues. Scheduling is nigh impossible, and takes two months. That's two months to remove panels. Then two more months to reinstall. So four months of paying Tesla for no power.

(Today is May 8, 24) I have had solar panels for 10 years now. Previously they were owned by another company and Tesla bought them. We have not had any issues physically with the panels. They are monitored online and when an issue arises, they notify us and send someone out. BUT.... due to storm damage, our roof was damaged and needed to be replaced.

I must say this is the worst company! They have no respect for customer service. My product is solar. I tried calling the 800 to speak to customer service. You have no option to speak to anyone about a payment overcharge! They had the nerve to charge me a tech fee for their system not working at my home!!!! You have to do a deep search to find a way to contact anyone for help. All I could find was an email. This is a very bad experience with this company. The other company Solar City should have never sold out, they at least had customer service. Anyhow I am very upset and have no one to respond on this overcharge for them fixing the solar issue on my roof and pannel. Here is what they charged me and what I have been paying.

Cancelled a Tesla solar install in late 2022 due to possible relocation. $400 deposit forfeited, but told it was applicable if we restarted the process. Early 2024 we did. Was told the $400 was gone, another $100 deposit needed. Ok, policies change, we moved forward. An initial phone consult happened, our original design was sent for approval despite my request for downsizing. No phone contact possible, everything online from this point.

Tesla Solar was installed in August 2023 and power generation stopped in October 2023. I realized it in December 2023, and started with Tesla customer service. Now April 2023, issue is still not fixed. I wasn’t offered financing option when Tesla power was installed and I had to pay via credit card. Now I am paying credit card interest and no power generation. On top of this, very poor customer service.

If you want a company to make promises and walk away from you when it's time to warrant that promise Tesla/Solar City is the place for you. If you want your property damaged and be told it's not their liability then Tesla is correct for you. If you want to have to do the work yourself despite having them guarantee their products won't cause damage and they do then Tesla/ Solar City is right for you. To leave a families roof on their home destroyed and make it as if it's not your responsibility to repair despite numerous complaints and then even being blocked by the merchant who is at fault? This would be similar to your garage or driveway charging systems for the sought after Tesla backed by Solar City.

My inverter is faulting and says external error. I have been trying to reach Tesla to fix it but can't speak to a live person. The web site tells be to call a number, and the number says to go to the web site. In the mean time I have no solar and no apparent avenue for a solution. I wish I hadn't bought from Tesla.

I had Tesla put solar panels on my home in July 2023. During the first year the panel were fully or partially not working for five months out of the year (May to September). After five repair appointments they returned to full output. After one of the appointments the roof began to leak, though Tesla says it is not their fault even though their workers spent a lot of time walking on the roof. The panel became operational in September. It is now April 2024 and they failed again about a month ago. I just waited over half the day for a service crew, to be notified they have cancelled. Tesla has made it impossible to talk to anyone. You can only "chat" on their app. This is the worst major purchase I've made for my home.

Cannot Recommend - solar panels installed into our roof caused a leak. Cannot get Tesla Solar back to remove the panels to have a new roof put on. Tesla staff won’t respond to phone calls or emails. I will have to file suit as well as complain to the state. Unprofessional and dishonest. Go with a company that has at least average customer service…. This company is flat out terrible!!

The Tesla team that installed our whole house solar system led by Brock did a fabulous job. They were very efficient and wrapped everything up in a timely manner. After the 1st install (we decided to get more panels), the electrician demonstrated the energy coming from the panels based on just being installed that day and it was later in the day and it was out producing our power need at that time. Looking forward to getting approval to turn the system on.

I reached out to Tesla after using their website to get a quote on my home. I decided to go with them for the price. After talking to a sales rep, they confirmed the price on the website. I was then contacted by a project rep - months later. They up-sold me on more panels, increasing the price (first of many). It took 3 more weeks to add the 2 panels he sold me on, except, he added 6, with a greater increase in cost. I requested he provide a design based on what we had already agreed on. He took 1 month to get back to me.

Tesla removed my solar panel in order for a new roof installation in August of 2023. They were to come out and reinstall my solar panels a month after the roof installation. However, that did not happened. Instead, I am getting the run-around. They scheduled several appointments to complete the job only to cancel the day before the scheduled appointment. Due to my binding contract I am paying for services that are not getting. I have made several calls to the company that took greater than 2-hours at a time. The last conversation I had with a representative she reassured me that they would not cancel my appointment that was scheduled for 02/16/2024.

I already own a Tesla Model Y and it was a pretty easy decision for me to go with Tesla Solar vs another company. Yes the price was better than the others, and all the specs were extremely comparable to other companies but for me it came down to 2 things. #1 Tesla isn't going out of business anytime soon. #2 I love that I can use 1 app and see everything for my car AND see everything for my house in REAL time, LIVE. (other companies you couldn't see the data in real time, you could only see it from the day before)

I got great service from Tesla Solar installation team crew Chupacabra and their lead/manager Larry **. They did a great, clean, beautiful job and answered all the questions I have patiently. The Tesla App shows the electric flow nicely after they turned the system on. Beautiful. Thank you!!!!

Had system 10 years. Inverter failed twice. System has been offline for a year. They still bill me and my local power company bill us 400+ every month. 2-3 month wait for parts and 1-2 month wait to schedule service. Rude customer service agents get loud and obnoxious. They live to argue and try to be condescending. Poor quality. Do Not Get A Tesla Solar System. The company should be shut down and the management should be put behind bars.

There must be organization, a leader, a sense of ownership/responsibility, or ethics. I assumed a lease when I purchased a home in 2020 that was in year 6 of the 20-year lease. Totally frustrating people to work with. Customer service is so disconnected that when they transfer you from one group to another, you must select your language again.

The on site installation crew pulled through our project. Brad, Ikaika, Eli and crew here in Hawaii were incredibly helpful and professional. We had some issues upon arrival but they patiently worked through them with the Tesla engineers and figured it all out. They went above and beyond to help us and we’re so thankful. Looking forward to using our system!

I have had a solar roof for eight years. I see offers for solar roofs with free batteries. Although I have tried to find a way to speak to customer service rep to see if there are any updates or deals for previous installations. I can't find any way to contact people on their site. Don't expect anything after the installation happens.

Pros: When I bought my Tesla solar and batteries, in August 2021, they were the cheapest. The app works well and lots of control, and something that appeared to be unique to Tesla. Nice feature such as the virtual power plant. Thanks to the 2 batteries +21 solar I can actually function normally off grid forever as long as I limit my consumption to what my solar can produce + batteries.