Empire Solar Solutions Reviews

I have a brand new system that cost $43,000, and isn't fully set up how it's supposed to be, (issues with installation, powerwall, app etc.) and have experienced abysmal customer service. ES has absolutely no consistent communication with their clients. You’ll be in contact with multiple people who rarely seem to have correct information to relay to you. Similarly, you’ll need to repeat yourself numerous times to multiple parties trying to get anything done. It’s the most frustrating web of project management and they just don’t have their ** together.

Your project might not even be complete when they say it is, which you may only find out in a dire emergency like I did, where I needed to go to to a nearby gas station to buy water and light a wood burning stove the night my power went out despite the irony of getting the system installed for such an occurrence. In fact, there is still a hazardous uninstalled cable that was supposed to be hardwired to my router, that apparently their ticket system says happened on October 10th. It's October 19th. The cable sticking out of the ground barely under the surface of the trench at very high risk of getting chewed up by my lawn mower, possibly causing major damage to a person and other equipment begs to differ. I put a chair over it in the meantime to make sure someone doesn’t hit it by accident.

I initially went with Empire Solar because their batteries were cheaper than Kassleman and the salesperson was more helpful early on in the process in figuring out what I needed, however now with my experience with ES I’m deeply disappointed that I’m attached to this company for the rest of my solar days.

All around negative experiences with this company from terrible install. (Took the electrician over 5 hrs on a cold day with a terminal parent that lived with us due to initial install crew not leaving proper materials to them. Giving Tesla the wrong email so I couldn’t set up the app, which affected the solar/energy flow keeping our bills high for these past 7 months and now we have a loan payment and high energy bills and the owners said they’d upgrade THEIR mistake but we have to pay for the additional panels and a few of his employees agreed we were undersold and should get comped panels!)

DO NOT USE THIS COMPANY! Check other reputable review sources (BBB, Angie’s List, Yelp, Reddit, etc.) as they are experiencing same/similar issues as us and some complaints are quite recent. Now the owner is threatening to sue me for slander and to my knowledge, I am posting what I believe to be true. We are dumbfounded by unprofessionalism and now threats.

System is still not operating as of 4/28/26 since 9/2025. Still not operating as of 5/3/26 since 9/2025. Still not operating 5/4/26 since 9/2025. Still not operating 5/5/26 since 9/2025. Still no operating 5/6/26 since 9/2025. Still not operating as of 5/11/26 since 9/2025. From start to (still not finished), this solar installation has been an absolute nightmare.

The issues began early and never stopped. Members of their crew were openly speaking negatively about the company on-site, which immediately raised concerns about professionalism and quality. The engineered drawings did not match what the salesperson, Jacob, presented on the day of the sale, including the layout they were supposed to install. It became clear very quickly that what was sold was not what was actually feasible.

During installation, my property was damaged including both the siding and the roof. While I was eventually reimbursed, that doesn’t excuse the carelessness. On top of that, the crew left trash and metal clippings scattered all over my yard and deck, creating both a mess and a safety hazard. The delivery process was just as bad. Pallets of materials were dropped directly in front of our only entrance days before Thanksgiving, blocking access to our home with no consideration or communication.

Communication throughout the project has been extremely poor. Tom, the project manager, called exactly once and that was only to inform me they needed to switch panel brands because “the factory caught fire.” Even then, the change order was documented incorrectly, listing the wrong panel brand. They have continued to be dishonest about timelines and paperwork. I was repeatedly told that permission-to-operate paperwork had been submitted, only to receive a call a month later stating it was just submitted on 4/15/26. As of now, I still do not have permission to operate, and this project began back in August.

The installers themselves showed a complete lack of professionalism showing up in Crocs and, on a second visit, using metal shovels on a brand-new metal roof to chop away ice, causing additional damage. This level of negligence is unacceptable. Sandra, the office manager, has been completely unresponsive and does not return calls. I have effectively had to manage and push this project forward myself every step of the way.

There were also major oversights from the beginning. They never properly evaluated our electrical service and later determined it needed to be fully replaced due to age and configuration. Even more concerning, the salesperson Jacob instructed the electrician to “bury the cost in the project,” which raises serious ethical concerns. The system they originally quoted couldn’t even physically fit on the roof due to sewer pipes and other obstructions something that should have been identified during the initial assessment. This is a fundamental failure in planning.

To make matters worse, the extended delays have now put me in a position where I am being audited due to the timing of the tax credits and questions from the IRS a situation directly caused by their inability to complete the project in a reasonable timeframe. Multiple staff members on-site openly described the company as chaotic and disorganized, which unfortunately matches my experience. The only person who has shown any level of professionalism and follow-up throughout this process has been Tal **. I was told the mad dash to complete projects before the tax credits expired caused this... Here's a simple thought - DON'T TAKE WHAT YOU CAN'T HANDLE.

Overall, this has been disorganized, unprofessional, and incredibly frustrating. What should have been a straightforward installation has turned into a months-long ordeal filled with mistakes, damage, poor communication, and questionable practices. I would strongly caution anyone considering this company to think twice.

My goal in posting this is not to cause harm, but to help others be more thorough in investigating companies than I was. Please read reviews carefully, ask tough questions, and verify claims before signing any contract. (For transparency I’ve made the full amended court complaint publicly available here. It represents my side of the story; the matter is pending and has not yet been decided by the court. ** Thank you for taking the time to read my experience — I hope it helps someone make a more informed decision. I've posted before (the muddy one) and after (landscaped with retaining wall that I had to put in with a new contractor).