APS Solar Reviews

That’s when things fell apart. Communication from APS became sporadic at best. Nate and Hayden would occasionally respond with vague promises to start the installation "as soon as they finished their current project." The receptionist, Ashley, seemed unaware of any delays and repeatedly assured us we were on the schedule—but nothing ever progressed. Despite our $32,000 contract, APS showed little interest in following through. We made dozens of attempts to connect, but were met with excuses, silence, or—shockingly—hung up on when they realized who was calling.

Because of the lack of connection with APS Solar, the batteries approved by PG&E's SGIP program were discontinued. We went out of our way to secure these batteries through the inventory department. Guess what! Nate and Hayden ordered the batteries—and then continued their ghosting behavior. Did they get them for someone else? It’s baffling why APS, under Rick Burkhard’s leadership, would ghost us after a signed contract, especially for such a significant project. Whether it’s a lack of expertise or poor internal management, something is clearly wrong. After reading similar reviews about their ghosting behavior (unfortunately, after signing our contract), it’s clear this isn’t an isolated incident.