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First Data Global Leasing Reviews

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Pros
  • High potential for financial savings
  • User-friendly interface for transactions
Cons
  • Fees not clearly disclosed
  • Poor communication from representatives

First Data Global Leasing Reviews

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    Page 5 Reviews 380 - 530
    Customer ServiceStaff

    Reviewed Aug. 1, 2013

    I hope First Data goes out of business. First of all, their customer service is one big loop and if you do get a rep, they never answer your question. I have been dealing with them for 3 long years and there are a bunch of fees. Now that my lease is paid $1700, they are saying that my machine has reached its end of life. Basically, after paying all that money, my machine is now useless. I am tired of calling them and fighting with them. If one person reads this and doesn't deal with them, I will be happy. Stay FAR FAR AWAY from First Data. What a lousy way to do business by gouging the small business person. I think a class action suit would be a great idea! Count me in!

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    Customer Service

    Reviewed July 24, 2013

    I thought I would take a chance on a credit/debit machine when I got the offer from Sam's. I had heard horror stories about hidden fees, etc. Well, it's true. All kinds of fees on my account. Sam's rep told me I could cancel at any time. FDGL says I have to buy out for $1700.00 remaining time of lease. Sam's told me in off season, I would only pay $5.00 per month when not using. Last contact with her to set that up, she never called back. This is the short version.

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    Staff

    Reviewed July 19, 2013

    In 2011 a sales rep came to our location and sweet talked our assistant into changing merchants. He promised all sorts of discounts and our fees were going to be half of what they currently were. As a few months went by and I finally made it through all the glitches and receiving money into our account I could see we were not saving any money. It was a continual battle every month to square away the account. I finally found someone that I believed in which was First Data direct. They even said they would give the buyout money to get rid of them. Still a nightmare. I had to go through connect merchant first and guess what!? Ya, they went out of business. Now First Data says I have to pay $1,800.00 x 3 to be released from any and all matters. They are terrible and untrustworthy.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed July 17, 2013

    Wells Fargo sales rep promised and a nice talk to make me switch to them. I used FDGL machine that Wells Fargo never told me. Now cost too much, never tell me about the lease. Now I'm out of business. FDGL charged me almost $900 for early termination lease. Call Wells Fargo too many times, never return. Wells Fargo trapped me. Everyone, if Wells Fargo Credit Card processing machine contact you, please please don't answer them, and never sign contract with FDGL. They are terrible.

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    Customer ServiceStaffEase of Use

    Reviewed July 13, 2013

    First Data Global gave us outdated equipment, then charged us to update it. It never worked well and was difficult to use. Their customer service was difficult to contact. They were rude and not able to resolve issues well. When I wanted to stop because of these problems, they were amazingly nasty and aggressive. I had one Bank of America manager (we went thru BOA) say he would get them to stop charging me once we quit, but First Data keeps charging me monthly fees. GO TO SQUARE FOR CREDIT CARD ACCOUNTS - IT IS A MILLION TIMES BETTER, EASIER, AND CHEAPER!!!!

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    Customer ServiceSales & Marketing

    Reviewed July 1, 2013

    First Data sent a notice saying it was the 2nd notice (actually was first) saying I am on a monthly leasing plan with them. I have no idea what they are talking about. I have called them several times and keep getting bounced around from X 2303 mailbox being full, but cannot get a human on the other end. These guys are big scam artists.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed June 24, 2013

    We signed up for First Data back in March of 2011 right before the opening of our chiropractic wellness office. We have since come upon a better merchant service that integrates with our electronic medical records; no terminal is required (we can use any computer to charge a person's credit card), along with a plethora of other reasons why it suits our business needs better. I called First Data and spoke with my original sales rep who was not professional, did not listen to me or want to help me. I requested his supervisor (Adrienne) and spoke with her, explaining what was happening and how poor of a customer service I got from my original sales rep. She took my information to her superiors and got back to me a week later allowing me to cancel so long as I paid my fees for the last month that we processed and the $30 cancellation fee.

    Then I was made aware that my terminal was being leased to me through a totally separate company (FDGL). I called and spoke with their customer service rep and was told that I had to fulfill my contract or pay a fee which would be equal to the remaining months of my contract. I was never made aware that the terminal was leased separately and that it was not tied to our original agreement by the sales rep at First Data LLC. How much was I told I had to pay? If I didn't return their equipment, I was told an amount of $1700. But if I returned the equipment, it would be closer to $1200. I couldn't believe it.

    I have since spoken to customer service reps 4 or 5 times since the end of May 2013 and I have called and left messages three or four times to the supervisor in that department named Giovanni. Unless he is in the hospital dying or has a family member who has gotten seriously ill, he is avoiding my calls. I have waited now over two weeks. I returned the equipment with a handwritten note stating that we are refusing to pay that amount because we are no longer using the terminal and I explained that we have a better option for our business model through another merchant service company. I have even offered to pay $300 to settle it so that they can get some money and feel happy with themselves but they keep telling me the lowest that they would probably "be allowed to go" would be like $1000.

    I would like to be a part of this class action lawsuit as well. This is complete absurdity and it's unnecessary, poor business practice on their part. We have patients in our clinic who sign up for care and don't always complete their care plan recommendations. We can only legally charge them for services rendered and we don't charge them for anything more. I can see why there are so many complaints online against this company because no one else operates this way and gets away with it.

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    Reviewed June 23, 2013

    I own a mother/son barber shop in Austin, Texas. About 4 years after we opened, PFC Payment Solutions came to me promising me that they could seriously cut my credit card processing fees. According to the rep's calculations, I would be saving a ton of money monthly (even with the First Data equipment lease of $80.50 a month). I didn't read the fine print and signed for the equipment. Immediately the promises were broken and after 3 months, I was so disillusioned that I went back to my original processor. The old processor was willing to jump through hoops and use the leased equipment. A couple of months later (seriously not more than 6 months after I got the equipment), the feeder that feeds the paper stopped functioning. I got free loaner equipment from my new processor and I spent a month trying to sort through the quagmire to get my leased equipment replaced. What a joke.

    Since I had changed from PFC Payment Solutions, they said they were no longer obligated to replace the equipment. First Data said they were not the actual equipment provider. They just take my money every month and my new/old provider didn't have the same equipment, so they couldn't replace it. I have had my leased equipment in a box paying $80.50 per month since June of 2011. I even had an attorney look at the deal and call First Data. The equipment acceptance paper was a non-cancellable (this word is not even in anyone other than First Data's dictionary) lease.

    Being a small business, I consider myself held hostage, raped and plundered by a gigantic company that operates behind the skirts of our largest banks/stores like Sam's Club - an army of small shyster credit card processor salesmen that don't give a hoot about actually getting your processing business (PFC let me out of a two year deal in a heartbeat) because they are probably getting a stipend from First Data. I don't know who else is pushing First Data Equipment leases, but PLEASE, PLEASE read the fine print when dealing with processing equipment. If you see First Data... RUN! I would love to lead the charge on a class action suit. This is hurting our small businesses in America (and maybe other places too).

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    Contract & Terms

    Reviewed June 22, 2013

    I signed at Wells Fargo Bank after receiving an advice from their business account specialist. I never anticipated the fees would be in the hundreds monthly. I operate a seasonal business and have periods where income is not viable. I spoke with First Data Global and tried to deal with a solution to either lower fees or suspend/cancel the lease to no avail. Customer appreciation is non-existent, which is the least of my concerns. Now, I'm stuck for 46 more months, with no hope of breaking the contract. This should not be allowed. It's criminal, what they are doing, and they wouldn't be in business if it weren't for banks pushing their service. There are better options on the market that allow for similar equipment, with no lease and no account minimum fees. You just pay 2.7% per swipe, that's it! Why would the bank suggest the polar opposite? It’s inconceivable if they truly wanted to help, but it's more apparent through both parties that they want money for nothing and for a long ** time!

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    Price

    Reviewed June 21, 2013

    This company is a crook. After a year of processing with Micamp, I found a cheaper processor. After I switched, FDGL kept charging $74 per month and they told me it would be $2,600 to cancel for a machine that costs $500. Beware of white collar thieves.

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    Customer Service

    Reviewed June 20, 2013

    All business was conducted through Wells Fargo Bank. No leases were signed. Fees began to increase and when we called numerous times, there was no answer, or when we did reach someone and asked for a copy of the lease, we were told it was $7 or later $9, and those fees would be deducted from our bank. No such fees were ever deducted and no lease was ever sent. We switched to another bank, got another credit processing machine, and closed the account at Wells Fargo. We are now getting dunning letters, requests to return the machine, and a once-only offer to settle the so-called remaining lease payments. The only thing we will do is contact an attorney if this continues. Lesson learned: Research the company you are doing business with by asking others their experience.

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    Contract & Terms

    Reviewed June 16, 2013

    They get you locked in a 4-year contract while the merchant or credit card processing side of it is a 3-year contract. When you quit, they still require full payment of the last remaining year on your account. Sure, it could/might be minimal to some businesses, but to cash strapped businesses like me, they are just another vulture. When everyone is dipping into your pockets with extreme costs to operating a business, you really need someone on your side to help. Businesses fail at alarming rates and leeches like First Data out to be dealt with, to make them realize, small business can be beneficial to them.

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    Contract & TermsPrice

    Reviewed June 13, 2013

    Once we got our business going, we needed an inventory system. We spent a lot of money and time to install LightSpeed and began using it as a Point of Sale system. Well, it doesn't integrate with First Data, only Merchant Warehouse. To cancel our contract, they are hitting us with two $500 cancellation fees and we have to pay the rest of the lease on our processing machine. The four-year lease comes out to $1500. To leave First Data will cost me $2500. There are plenty of companies without contracts and a machine you can outright buy for $50. DO NOT USE FIRST DATA OR BANK OF AMERICA TO PROCESS CREDIT CARDS! They're way too expensive and you will be locked in for years to come, even if your business fails!

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    Reviewed June 13, 2013

    I have never been so stressed out as I am by these 3 companies. They are all linked: Payment Sense, First Data Solutions and First Data Global Leasing. Payment Sense are the sales BOYS. They reel you in verbally with 18-month contract. Then they get you to electronically sign, a big mistake I made. Then you get a letter out (called a welcome pack) with lease saying you're roped in for 5 years. I am a sole trader, so I phoned to explain I was unhappy.

    It all started from there. They already had my bank details, so they could do what they liked now!!! They only give you 5 days cooling off period. So that's where their WELL THOUGHT of and well REHEARSED COMMISSION sales talk works for them. They know the drill; it comes natural to them. So when I said within days of being with them that I wanted to cancel, they re-routed me in every way they could by giving me false information.

    Example: "Oh, you are on your fifth day from receiving the terminal. I think you're too late to cancel. I will need to ask my superior and get back to you." - Never did. I found out later the 5 days cooling off period was from the welcome pack letter. He was AWARE of this information himself. After all, that's his job!!! In between times, I wasted loads of time trying to find out where to cancel and give the machine back. Guess what's next? When I did get someone to listen to me, my 5 days were over by a few days. They want $200 + Vat for admin fees, $190.00 + Vat for what they call refurbishment fees and $393.00 +Vat for the whole 18-month rental.

    In the reviews, most of what I have read is shocking. I intend to take this much further although it's proving tough as I am only 1 person to the hundreds of persons in the above companies. If anyone wants to assist in any way, I would be most pleased to hear from you. One last thing I have to say: I don't know how these horrible people above can sleep at night!!!!!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed May 20, 2013

    A representative came to my business and said that she was there to set-up my EBT machine and that my application to accept SNAP benefits was approved. She signed me up for a 4-year lease. About 2 weeks later, I received a denial letter from Dept. of Agriculture to accept EBT payments. I called the lady back and she said I can use the machine for credit or debit card but I already have a credit card machine. I told her I want to terminate my contract because she told me a story. She gave me the name and number to Cynergy Data which is the processing company. After they charged an annual fee of $119, they canceled my contract. I was extremely upset that they charged this fee because I was only with them for 2 weeks. However, because I want this to be over, I agreed to the annual fee.

    I thought this was over, but no. I was still being charged $21.19 a month. So I called the representative back and she said the contract I signed to rent the machine is non-cancelable. I called First Data, Cynergy and that rep back. I asked to speak to supervisors and no one is willing to cancel my contract. The supervisor said, "I don't care what the representative told you. All I know is there's a contract signed by you for a non-cancelable agreement." First Data Global Leasing is a fraud! They tell you anything to get you to sign a non-cancelable contract and there's nothing anyone can do. I really believe companies like this should be forced to shut down.

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    Reviewed May 7, 2013

    We signed up to lease two merchant terminals, one of which we needed only for a few months because the business was closing. After the business closed, First Data continued to take money out of our account for the closed business and indeed did it took it out double each month for the closed business. I reported and reported with no action, wrote letters and said if it wasn't corrected by end of Dec. 2012, I would close them out which I had to do. They still send me demand letters and now they want to take action against me.

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    Reviewed April 30, 2013

    I signed up with Referral Processing Network LLC (RPN) using them as my bankcard processor because of their lower rates. I did an electronic signature for their contract and gave them my backing info and all the things you need to give out to get signed up. Never in our conversation was there ever mentioned an equipment lease as I already had my own equipment. I would never lease any equipment from anyone as I know how much of a scam it is. Then about two weeks later, I get this box from First Data with a so-called signed lease. I called RPN and left a message telling them I didn't want their equipment or lease and to cancel my contract. I never got any response even after about 12 calls.

    I called First Data and told them that I never wanted or ordered equipment and wanted to send it back. I called First Data and told them the story and the lady I talked to told me to hold the equipment and that there would not be any more charges, and she would get back to me. I heard back from her and she told me that someone would get a hold of me locally that would take care of the equipment. Since then, I stopped payment on their direct withdrawals and sent their equipment back. I have been told that I would have to pay the three-year lease agreement or my credit would be hurt. I told them that what they are doing is fraud and that with all the comments I am reading about them, there has to be some kind of class action suit going to take place.

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    Contract & TermsPrice

    Reviewed April 16, 2013

    I was set up with a terminal and told about the options for the terminal (that I could get out of using it at any time). I am now being told that unless I pay the entire amount of a 4-year contract, I cannot be free of First Data and they will continue to charge me for more than another year. The hidden fees are very high and not disclosed well by the salespeople, so you wind up spending much more money to accept credit cards through First Data than with any other processor that I have found. But they try to lock you into long term deals. By the end of the so-called lease, you must then sign up again to keep your terminal. I cannot wait to be done with them and go with any other company so I know the charges I should or will assume.

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    Price

    Reviewed April 14, 2013

    Exorbitant, excessive, huge fees and credit card processing charges that are always increasing! They call those charges discount rate. Yeah, right! While I was asleep, those First Data Card Service International fees now crept up to 3.2% for local and almost 5% for international sales. Take a look (the statement is from 6 months ago. The fees now are even higher) what a gazillion of ever increasing number of fees I am subjected to as a tiny small merchant.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed April 8, 2013

    As a new business starting to, a credit card company came to our business and said they were the best company around to do business with. They gave us a great deal or so we thought. A few months went by and we saw all the different charges that were not disclosed to us. We called and complained about this and we could not get a reason for the undisclosed fees nor will they work with us to lower our rates. So another credit card company contacted us and they bought us out of the contract. Then we find out later that they didn't get us out of the terminal contract, which we didn't know was for 4 years no matter what! First Data Global is a crooked company that should be put out of business for the way they scam businesses!

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    Customer ServicePrice

    Reviewed March 18, 2013

    First Data Global Leasing does nothing for their customers except take as much money from them as they can. They partnered up with a horrible credit card processing company called Merchant Lynx. Together they have you sign a 3-year lease which is buried in paperwork which is not cost effective to cancel. Monthly, they deduct from your bank account a fee for a terminal at $30+. There is no paperwork for this transaction nor a phone number, just a deduction on your bank statement. When the lease was up, I called 1 month after they agreed my lease was over but still charged me the $30+ and said that I could have a reduced rate of $15 or pay $180 for the terminal. When I asked if they could reimburse the difference for the month past my lease, they told me they could not. So, I would say that they are fully out to take advantage of their customers with no appreciation of the fact that I have paid 10x what the processor cost them.

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    Reviewed March 16, 2013

    First Data Global Leasing refuses to negotiate with small business and their customer service is poor. It is very difficult to be put in touch with anyone at First Data Global Leasing in order to reach a fair settlement that may actually help a small business stay afloat. Please do not sign any contract with this company if you are a small business. We found their equipment inferior and expensive. It did not meet our needs, and we changed companies. The previous Merchant Account Services even refunded some of the cancellation fees associated with the changes we made to save our business money and get better service.

    First Data Global Leasing does not fall into a category of a company that is on your side. Quite the opposite, they offer no relief to a customer like us, first time small business owners who took some bad advice from our bank. Watch out and do not sign any contract with this company. We asked for the shortest contract period and signed a pile of documents that bound us into a 4-year contract when we have a 3-year lease on out premises. We were naïve, but First Data Global Leasing is a company that is out to rip you off and has no real interest in resolution of disputes. In fact, they refuse to work with us in any way.

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    Contract & Terms

    Reviewed March 15, 2013

    I was duped by Wells Fargo Bank into signing up for merchant services and a 48-month lease through First Data Global Leasing. I filed a complaint with the BBB and Wells Fargo merchant services agreed to cancel the 3-year merchant services agreement, but stated that I needed to contact First Data about the 48-month lease even though they set it up! I called First Data to cancel the lease and they said they could not cancel the lease and that Wells Fargo needs to cancel with First Data. So frustrated. I have never used the terminal, not once. It is still in the box that it came in and I don't know what to do.

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    Customer ServiceStaff

    Reviewed Feb. 28, 2013

    I am a small business owner. Last year, I sold my business and returned the equipment but FDGL is taking money from my account every month. When I called them, they told me I am on the contract for 4 years. Without my permission, they have drawn $600 from my account and still they are sending bills continually. They said that is a different department. There is no clear information. On my debit, my bank said FDGL deduction. Different people calls with different names, everything they do is shady.

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    Customer ServiceContract & TermsStaff

    Reviewed Feb. 17, 2013

    I was approached by their sales rep 2 years ago and signed a contract. A week later, I received a letter from FDGL stating their hidden fees and that I had agreed on signing a 4-year contract. This failure of disclosure on the salesman's part was so apparent that I realized this was more than just a scam; it was theft in its worst way. I tried repeatedly calling the sales rep and guess what - no return calls. I tried resolving the issue with FDGL and of course, it fell on deaf ears. They stated that this contract was valid. I closed my account at the bank and reopened a new one - that ended the withdrawals. Now I am going to sue them for Failure of Disclosure and get my money back plus damages. The State of Florida sued this company - and won - for doing the same thing. I researched this company online and was amazed at how many businesses have been put through the ringer by them. Fight back with all the resources you have!

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    Contract & Terms

    Reviewed Feb. 14, 2013

    We opened a business account with Suntrust Bank who also wanted us to talk to their representative about opening a merchant account. We later learned that Suntrust receives a fee for referring customers to this credit card processing company called First Data Global Leasing and Merchant Services. To begin with, charges on our monthly statements were almost double of what we were told. After one year and paying loads of money and receiving terrible service, we terminated their service and returned their machine. First, for six months, they denied they have received their machine while we gave them the UPS tracking number. Then they began sending us bills for 48 months lease, even though the specific part of the contract which obligates us to a 48-month lease was not signed.

    Regardless, they reported us to the three credit reporting agencies and effectively ruined our credit. Now, they admitted that the contract was not signed and are demanding $400 payment to close our account and remove the malicious credit report. We were told by our attorney that they are committing fraud and extortion and must be reported. We have notified the FBI and have filed complaints with FTC (FTC.gov) and the Consumer Financial Protection agency (ConsumerAffairs.com). We must not let them get away with these unlawful and unethical practices against unsuspecting small businesses.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2013

    I am so angry and upset. I'm the OM at a small business. We have decided to be a distributor of another company. I was informed we will be using credit card transactions. My boss went to his local bank Sovereign to open an account and get a credit card machine from them. He signed us up to First Data. Unbeknown to us, the distributor supplies a CC machine so we do not need the one I am paying on from First Data. I have never used it, but each month I keep getting deducted for leasing it. We had no idea that it was a 4-year lease, in which I am unable to cancel. I have not used and will not use this machine. When I called to return it, in exemplary condition as it has not been touched, I was told we owe the remaining 46 payments on this machine. So I am very upset.

    I never heard of such a thing and would love to start a global lawsuit on this company. If anyone has or knows of anyone that is suing them, please let us know. These people need to be stopped asap!

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    Contract & TermsStaff

    Reviewed Feb. 5, 2013

    I signed a 4-year lease with First Data and my bank, Wells Fargo, for a credit card terminal in April of 2011. I want to get out of the lease and what I have done is informed Wells Fargo and First Data that I will not be using their credit card services anymore and I want to return the credit card terminal so it is not my responsibility anymore. Also, I asked to know what the buy out is on the lease. Wells Fargo's end of the buy out is $500. First Data's is $1,022 which is actually paying out the whole lease. This is my fault for trusting my bank that I have been with since 1988.

    Also, during the sign up of this lease, I was at the bank for more than 3 hours. By the time they introduced this lease, I was exhausted. It felt like you were being interrogated by a police officer, so I just signed so I could get out of the bank. If you look at how many people are upset and misled online with this fraudulent, unethical company, we really could have a lawsuit. Oh on top of that, I only signed a two-year lease at the location I am in now. I knew I was only going to be in business for two years. It was in my business plan. Why on earth would I sign a 4-year contract knowing that I was not going to be in business for that amount of time? Go figure. Misled! Let's start a first class action lawsuit!

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    Reviewed Feb. 4, 2013

    I own a small business in Richmond, VA. My bank set me up with First Data and subsequently First Data Global Leasing. What a gigantic mistake I made trusting my bank and getting involved with these companies who had processed our credit cards and leased us our credit card terminal. First Data Global Leasing is ripping me off $125/month. We are now on another service with much better rates, no contracts and free credit card terminals. I have contacted FDGL several times to return their equipment and get out of the lease. They are impossible and a total rip off. Never, never, never engage with either of these two companies. They both are complete scams and totally unethical!

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    Contract & TermsStaff

    Reviewed Jan. 24, 2013

    If you ever considered a credit card processor, under no circumstance should you sign any contract with First Data Global Leasing. I was told I could cancel at any time when I signed up. After two years with them (and their outrageous fees), I went to switch providers. That was when they sprung the bill on me, $700 for the remaining time on my lease. I was shocked and I told the woman that I was appalled at this unbelievable charge. She proceeded to berate me for not reading the contract and generally treating me badly. I told her I was planning to cancel my contract but I'd call back later to do it (so I could figure out what to do). The next day, I discovered that First Data had deducted the $700 from my account and sent me a letter telling me my account had been cancelled. These guys are the worst. I cannot believe that a major store like BJ's would do business with these people.

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    Contract & TermsStaff

    Reviewed Jan. 8, 2013

    They are liars as well as bad business people. Our software is not compliant with them. When they told us about the contract, we told them that if it wasn't compliant with our software, we could not use it. Victoria ** talked us into signing a contract with them and we have never run one transaction through. She guaranteed us that if it wasn't compliant with our software, we could send everything back and not be charged a dime. She forgot to tell us that she got fired shortly after. We did finally get them to take the equipment back, but the 48-month contract for $90.10 is still coming out of our checking account. We have tried many times to resolve this and they just threaten us or don't get back to us. I do not think this is legal.

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    Customer ServiceContract & Terms

    Reviewed Jan. 7, 2013

    FDMS has been debiting my account in error. After bringing this to their attention many times, they have refunded some funds but continue to bill my acct. in error causing insufficient fund fee charges to my account that they have not replaced in excess of $554. FDMS has submitted the same charge back to my acct. for payment in the amount of $3059. This amount was taken on 09/07/12 and was attempted again on 12/5/12, therefore, costing me insufficient fund fees. When attempted, FDMS took $95.05 for a credit card transaction from my acct. and tried to debit my acct. $2963.95 totaling the same $3059 taken on 9/07/12.

    FDMS has been charging me interchange fees on transactions that they consider fraud. This is not contractual. A contract agreement was agreed upon by FDMS Risk Management (Phillip **) and myself dated 10/15/2012 stating that 50% of debit and credit card transactions would be held up to $2200. The only 2 transaction funds submitted to my bank account was $2200 & $3059 for a total of $5259. $3059 was taken back from my account. $2200 was not available for FDMS when sought after. Therefore, the agreement above was established.

    Some of the funds toward the $2200 have already been taken by FDMS but not reflecting the new balance. An additional $22,300 is being held for 6 months from transaction dates around 9/04/12 by FDMS. FDMS has not proven any fraud. These transactions were online orders to my store. We may have been a victim of fraud. FDMS has refused to refund any funds taken from my account in error or any funds taken from my account for insufficient funds due to FDMS errors. Security is not honoring the contract agreement nor will they answer calls from me or my staff or return calls. FDMS is not showing transactions on Myclientline for my acct. dating back to Aug., Sept., Oct.

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    Customer ServiceCoverage

    Reviewed Jan. 3, 2013

    I got a wireless machine for First Data through Bank of America in March of 2012 for my sole proprietorship business. When I developed health problems, I had not used the machine at all. In August, I called the Bank and closed my Merchant Account and asked them what I needed to do with the machine. They said to contact First Data and they would tell me where to send it. They also said I would probably have to pay $400.00 to cancel the contract. But when I called First Data, it was like I kicked a puppy or something. They told me that I had a 4-year contract and I could not cancel without paying the remainder of the balance ($2,324.58 through 09/04/12). I explained to them my situation but it fell on deaf ears. I called the bank and ask them if there was something they could do for me. They said they could "try" to find someone to take over the contract. I have heard nothing in the last 2 months and note, the # I have for my contact at the bank goes to voice mail and he does not return my calls. The only thing that I signed was First Data’s insurance policy. Do not use First Data for anything!

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 31, 2012

    Do not do business with FDGL! Make sure that you read a merchant agreement completely before signing, especially if they use FDGL as a third party equipment leasing company. We signed a 3-year contract with Bank of America. It turned out the contract for the equipment was for 4 years. That makes absolutely no sense, right? After calling First Data, they directed me to Bank of America and they in turn directed me to the sales representative who set up our account.

    No one was able to help me and it was a headache trying to get someone who could answer my questions. You would think they had a copy of the contract in front of them! First Data wants us to pay the rest of the lease off, even though we are no longer using Bank of America for our merchant services since our contract expired. If you try calling to cancel any time, it is just a big headache and there is no way to get rid of them. Beware of this company. They will use an expired contract against your will and keep charging your account no matter what you try to do!

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    Reviewed Dec. 31, 2012

    Customer service - First Data Global Leasing is a ripoff company. I have tried to contact them regarding our contract. In December of 2012, we called and asked about a possible buy-out as we only had until April of 2013 left on this contract. The person who answered this call would not state his name; he just wanted to know what the problem was. We explained what we wanted to do. We were told that all we had to do was send the equipment back, as our contract only had 4 months left and that would be satisfactory, and our contract would end. We now are getting threatening letters saying that this is a non-cancellable contract. I have tried to call but have had no one answer. A word to all, do not get involved with this company.

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    Reviewed Nov. 28, 2012

    We got signed up with First Data Global Leasing through a credit card processing company. After being ripped off for $85 a month, we sent the equipment back and told them we were done. They are threatening collection action if we don't pay up. I would be willing to be part of a class action lawsuit against these con artists. My question is, they say the lease cannot be cancelled. Do they have any legal teeth? I have been working with an attorney for the Washington Restaurant Association, but they still insist we pay.

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    Customer Service

    Reviewed Nov. 15, 2012

    In April of this year, my lease expired. I returned the equipment and provided a check for the remaining balance with the equipment (First Data has cashed the check). First Data has continued to withdraw funds from my checking account in excess of $100.00 per month. Now, I am getting collection calls demanding payment of approximately $170.00 as a balance due on this account. All of my attempts to contact them by phone have failed. I am forced to leave a message and they never return my call.

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    Customer ServiceContract & TermsOnline & AppStaff

    Reviewed Nov. 2, 2012

    An extremely crooked company - My complaint pretty much goes along with all others written; bad customer service, shady contracts, no getting out of contracts when a business fails, etc. I signed up through Wells Fargo, whom I cannot believe deals with such a company, and then after a failed business, could not get out of the contract. Customer service representatives were rude, shady and treated you like a child. First Data's website does not allow reviews, and this is obviously why. Use great caution when/if ever someone has you sign up with First Data.

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    Reviewed Nov. 1, 2012

    I had the First Data and sold the place. I am not using it anymore, but I still have to pay for like another 28 payments of 28 or so. What the hell in the world is this? If I don’t have the business and don’t use it, why pay? I have lots of friends that have restaurants and corner stores, and none of them will ever use First Data again, ever. And I will make sure to do the impossible and put the bad word out there.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2012

    I ended up signing with them through PNC Bank for my business. I sold the business but they want me to pay for the remainder term of the lease. I spoke to one of their representatives. Pedro, a totally unprofessional guy, maybe not very educated in customer service field, continued to ignore my request to talk to a supervisor, continued to claim no supervisor was available in a completely rude tone, and ended up hanging up the phone on me. I guess for such a dishonest company, they need rude people to work for them so they can bully people around. I will never do business with this company, nor will recommend it. In fact, I will go to the extent to post on every social media outlet their ways of business, so no one else wastes their time and money with this company.

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    Reviewed Oct. 15, 2012

    I had to close my business due to the recession even though my credit card processing company gave me a 3-year contract. First Global did only a four-year and under no circumstance will they let you out of your lease. I will still have to pay another 400.00 dollars even though I will not be processing. Do not lease from this company; other companies will allow you to break lease if you close or sell your business!

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    PriceStaff

    Reviewed Oct. 11, 2012

    FDGL is a rip off. I have been more than fair with them. After being charged more than $2,145.00 for a $ 60.00 - $100.00 machine, they are now saying I must pay the lease forever if I do not pay them a hostage (my words) fee. My 48-month lease is over and they keep taking the money from my bank account. Help!

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    Contract & TermsPrice

    Reviewed Oct. 8, 2012

    I own a business in Murfreesboro, TN. I used to go with First Data. I got totally screwed up. They have been charging me $150 to use credit card machine and on top of that, this agreement is noncancellable. So, I have to pay $150 for 48 months which is totally fraud. If you count $150 times 48 month which is $7200, the credit card machine doesn't cost $7200. This company is totally fraud. Now I'm with Bank of America merchant service which is really good, but I don't know what to do with First Data. They keep sending me bills but I'm not going to waste $7200 for a fraud company. They put in credit union so my credit is bad now, but I don't know what else I can do. I'm thinking about going to a lawyer and sending them legal notice or suing them!

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    Customer ServiceContract & Terms

    Reviewed Sept. 27, 2012

    I signed up through Sam's Club and was only told that there was a $90.00 cancellation fee if I should ever want to cancel. I was never told about the 48-month First Data Global Leasing lease agreement on the equipment. I had to find that out the hard way. Now I accidentally gave my processing to another ripoff processor called Securus Payments and they are just as bad as First Data. How can Sam's Club back a company like this! Needless to say, FDGL is a ripoff and I would be glad to join in a class action suit against them for dishonesty. I never even realized I was dealing with two different entities when I first signed up with Sam's Club's merchant processing. Sam's Club, what are you thinking!

    For the past 7 months, I have been getting billed from merchant processing, FDGL and Securus! Securus has not processed one card, but is billing me for an equipment non-compliance fee and statement fees. Merchant processing has been processing my account and Securus can't get the machine to work so I have lost 3 days business on debit machine in my salon! This is ridiculous! Now they (Securus) email me and tell me that I am set up as an offline account and have to run everything as credit and they will make it work out with the right debit fees in the end!

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    Customer ServiceContract & Terms

    Reviewed Sept. 7, 2012

    I canceled account early due to raising rates whenever they felt like it. So after coming to terms with cash settlement on the unit and fees, we paid them immediately, and we received signed acknowledgement from them. But then they went ahead and took additional $400 out of our account that wasn't owed to them and now, they will not return calls or let us know why they stole funds from us.

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    Staff

    Reviewed June 26, 2012

    The company representative led me to believe that his credit card processing would bring business to us as they process for fleet accounts. He also stated the fleet accounts would contact us regarding general repair and major repair for the fleet account vehicles, which sounded great to me to bring business in. After a very disgusting 16 months of signing and misled information, we cannot cancel the lease on the equipment. They won’t talk to you, just tell you over and over that your liable for the equipment even if we send it back to them, we still have to pay the full amount. This company is a fraudulent company and is unwilling to work, also threats of poor credit rating and seizure of funds by way of bank checking account. Stay away from this ** up company.

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    Contract & TermsStaff

    Reviewed June 22, 2012

    This company has a lot more significant complaints than what is showing here! This company has got to be out of the country, because they are that bad and have been getting away with ripping people off for years. Still now, it seems by the posts here that they're being referred by many other companies to un-informed consumers as to the pure unethical and just plain fraudulent aspects of this company! They claim after you sign a contract (and there is no length of contract other than a 2 years) that the other parts of their so-called contract are verbal? Really?! Now I see after checking here. All, no matter the site, people are saying the same things about this company and their many names.

    They not only are consistently ripping people off for open-ended and non-written terms, but once they get in your bank account, they try and hold you "hostage" even after the 48 months. They had no business holding onto anyone in the first place! I'll go further. Even after sending their POS back, they pretend like they never received it; and I got not only delivery confirmation, but they signed in all 3 locations I sent notices to. Besides, I sent the equipment back to the address they'd always referred to and sent a label for!

    They are the most fraudulent and most unethical company I have ever dealt with in over 50 years! Now if you think you still should go with any part of this company, you deserve to be ripped off! And you will be! Thankfully, I have a Credit Union and at least got their debits stopped. But they will, I'm sure, still ding my credit; and that's another way they try and succeed a lot of times. And they know this by knowing we have excellent credit and then trying to use this scam/sham against us. But you know, if this one thing causes me to lose any credit, then that's credit I will do without rather than be continually scammed by this company! By the way, only other company in line with this one? ADT.

    I am paying more a month to just get away from them. They, for over a decade, have purchased companies and their clients. Therefore, it deceivingly looks like they are a good company. They are not! They get rid of the great techs from the companies they purchase. Good luck to any of the people they then hire for a much lower wage to know anything about security after that or your system.

    In all my over 50 years, I can honestly say these are the only 2 I have had real problems with. And I've left ADT ten years ago after fulfilling their contract for a 3-year term. After that, I ran from them, then I was paying a great company for over 7 years as Brinks, then Broadview. And guess what? ADT bought them too. So left them. Again, ten years after getting away from them the last time, they bought out a company I had for my security service. Some things never change. First Data Global Leasing, First Data Merchant Services, and any other name they call their selves, along with ADT. Buyer, beware!

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    Contract & Terms

    Reviewed May 7, 2012

    Unknown 48-month lease - In 201, I leased a debit card machine for an evening of anticipated sales at a jazz function sponsored by Zeta Phi Beta Sorority. Last year, I inquired about returning the machine, as it had never been used. I was told, I'm certain, that I was under a 2-year agreement to keep the machine. A week or so ago, I inquired about returning the machine and was then told the lease contract was for 4 years. A few days later, I received a letter threatening legal action if I did not honor the contract.

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    Sales & MarketingStaff

    Reviewed May 5, 2012

    I was signed up to First Data Global Leasing by Bank of America Merchants. I was assured that I could cancel at anytime with zero penalty. "We have such great service, why would we want to lock you in, etc". What a bunch of baloney. 9 months after opening our store, we were given 30 days notice to vacate as the building was going to be demolished. We lost our shop, through no fault of our own, and to this very day, 9 months after we lost our store, I am still being charged $35.77 a month for a terminal that is sitting in the box it came in. That's $321.93 so far going into thin air. They will not let me out of the lease - not even with a buyout. I am livid. Never ever use this company, heartless, unreasonable, snakes.

    And, of course, B of A won't do a thing about it, even though it was their own rep who swore up and down that I was not locking myself into anything by going with them. See, it's a different company, so there's nothing they can do. Terrible what these guys get away with, getting filthy rich by scamming overly taxed and overly burdened small business people.

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    Reviewed April 12, 2012

    First Data Global Leasing is a rip off company referred to me by Wells Fargo bank. I started using a credit card terminal provided by First Data Global Leasing in 2004 and continued with them by paying a $26.99 monthly fee until this month when I elected to use another company. I have paid First Data about $3,000.00 in lease payments for a terminal which can be purchased for $200. Now that I wanted to return the equipment to them, they say I have to give them $276.39 as a "Buyout" (read Extortion) before they accept their terminal back.

    What sort of low-life outfit is this? Sad that these snakes can hide below the radar, could care less about their reputation and stay in business. It amazes me that Wells Fargo would maintain a relationship with this company and profess to have no responsibility for maintaining the relationship because it is strictly speaking not an in-house Wells Fargo operation.

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    Contract & TermsSales & Marketing

    Reviewed April 11, 2012

    Undisclosed fees and contract terms: We signed up with Wells Fargo Merchant Services (a third-party reseller of First Data services) and were not fully informed as to the terms of the lease for the card reader (a 4-year, non-cancelable lease) or the fact that there is also a 3-year commitment for the transaction processing service, which comes with its own $500 termination fee apart from whatever amount First Data claims would be owed if the equipment lease is broken. We did not use the reader or process any cards through them last month (zero activity) and still had to fork out $165 in fees, of which only about $57 was for the actual equipment lease. That is $108 in one month for them doing nothing.

    Another scam they hit customers with is where the contract says you can avoid a $10 monthly fee by eliminating paper statements and signing up at their website for paperless statements. What they conveniently leave out is the fact that once you do this, you are required to sign on to the site at least once per month or else they still stick you with a $10 fee (they hit us 2 consecutive months, so I can attest to this personally). By the way, anyone who is not yet an indentured servant to these scumbags, use Square, use Square, use Square! Go to SquareUp.com. It is a free phone app, the card reader is free and their fee schedule is straight forward. Intuit also offers a similar service now, as well.

    I am in no way affiliated with Square. I simply want as many people to avoid this experience as possible and to eventually put these unethical types out of business for good. As it stands now, we still have 29 months left on the equipment lease and 17 months left on the transaction processing contract to break the lease and be done with them outright. They are claiming that we would have to pay them somewhere around $4,900 ($4,400 for the lease and $500 for the processing contract). To anyone else encountering this situation or similar, I would be more than willing to join a class-action lawsuit against First Data, in order to put an end to this absurd and blatant fleecing of small-business owners across this nation.

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    Price

    Reviewed April 6, 2012

    I leased credit card equipment from First Data Global Leasing for 5 years. It's the worst move I ever made in business. When I terminated the relationship and returned their equipment, they continued to charge my bank account.

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    Reviewed March 27, 2012

    I just signed with Payment System. The sales rep never mentioned or disclosed anything regarding a 48-month lease with First Data Global Leasing (equipment that I don't even use). He referred to the charges as monthly equipment charges. I even asked explicitly about the cancellation fees. He only mentioned a $299 fee. Never did he mention anything about a non-concealable lease termination fees, and he obviously made an effort to omit any disclosure of a lease term with First Data Global Leasing.

    I now received a nice welcome package from First Data Global Leasing with a surprise 48-month non-concealable lease at $599 a month, that's $28,800 for leasing equipment I don't even need. This shady practice of First Data Global Leasing and their service provider (in my case Payment First) need to stop. If anything, we need to protect future small business owner from this predatory scam.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 9, 2012

    I am an attorney. My client (an automotive body shop) was contacted by a representative of a company called Access Fleet. They convinced him that if he would sign up for credit card processing with them, they would send him a guaranteed minimum number of fleet customer referrals. It never happened. Meanwhile, they required him to change his credit card processing over and (among other things) had him sign a lease with First Data Global Leasing for an FD-100 terminal, FD-10 keypad and a cable. The monthly payments were $99 plus sales tax for 48 months.

    By the time my client found out the whole thing was a scam, he was already out nearly $1,400 to FDGL for equipment you can buy online for around $250. Now, FDGL has turned the matter over to collection, dinged his personal credit and is attempting to squeeze about $4,000 more out of him in order to remove the credit dings. When I told the collection people that FDGL isn't authorized to conduct business in California, they responded by emailing me a corporate entity number which I traced back to a company called First Global Data Corp. USA. I contacted them and they told me they were not related to FDGL. My suggestion is that all of the people who have been ripped off by FDGL, Fleet Access and the like to band together and go after them. These people don't deserve to stay in business.

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    Customer ServiceContract & Terms

    Reviewed Feb. 4, 2012

    I signed a merchant account lease with ICON Payment Solutions. They were to lower fees for credit card processing. The credit machine they sent is so cheap, it is not compatible with my digital phone lines. After calls to their tech line, we were told go buy a filter. We said no way, we want out. This is a breach of contract. They kept debiting my account $86.00 a month, I had Chase bank stop the debits. Now I have First Data threatening me for payment. Help.

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    Reviewed Feb. 2, 2012

    We were approached by a First Data sales person about new fleet accounts. These would begin to be sent to us regularly, and would be of a great volume for our automotive business. We were told that in order to process these new fleet customers, their cards would have to be processed through their machine, and that our machine would not take them. The lease was for $79 per month, and would be far outweighed in returns with these new customers, not to mention the savings on the credit card fee. To make the long story short, not one lead, customer, or any benefit has resulted in this association. Our credit card fees are higher than ever, so that was a bold faced lie, and they have withdrawn $85.50 each month for the lease (I hope this is my out being charged a different amount than the lease). The lease is for 48 months, and cannot be cancelled, and is supposedly, a separate company than the credit card processing company.

    We have since switched credit card processing companies to offset some of these costs, but are now trying to find a way to break this lease. In the long run, this lease will pay them $4,104.00 for a piece of equipment that is worth only between $200 and $600 new. We are usually way more careful than this, specially with our checking account! The absolute promise of many new fleet customers was good, and we know they are out there needing our services. I allege collusion between the credit card processing company, and the lease company. Best of luck to all of you who have been taken in by this same scam. If I find a way out, I will post it, but for now we let the lease payments continue, because they have unlimited access to our business checking, and can ACH late fees and penalties, even if not appropriate, and then we are stuck trying to get our money back.

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    Reviewed Sept. 22, 2011

    This company is a scheme. Please beware, they ruined my credit and it was impeccable.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 6, 2011

    I had met with Nadine from First Data before I got the doors opened on my new business. She was refereed by my banker if I took credit cards; I made the mistake of signing that day, and paying a deposit. I received the equipment several weeks later and was billed right away for a monthly fee for the leased equipment, as well as the service charge.

    I tried after being open for a while to contact them. I found out about stopping the lease, but was informed that it could not be broken. After several months, I did get the service charge fees dropped, but they still would not break the lease. My equipment has never been out of the box, and my sales representative contacted me only once after several attempts through First Data, just for her to inform me that she never even knew that I tried to reach her.

    I had tried several times to reach the regional sales representative that was with her that morning when they sold this equipment to me, but he has never contacted me. I was informed that the only way that the lease could be broken is if the sales person picked up my equipment, and sold it to a new customer. Nadine informed me that wasn't true, and would not happen.

    I have the lease amount drafted monthly from my bank account, and that will go on for the remaining amount of time on the lease. The lease is for 48 months, and I signed on as of 03/01/11. The only thing that I have received from them is that from the insurance department; telling me what a valued customer I am, and if I have any questions I was to call them, that their commitment is to provide world class customer service. Their telephone number is, 1-877-257-2094--what a joke. Customer service is one thing that they do not care about. All they want is a contract and your money, then you are screwed from then on.

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    Reviewed June 8, 2010

    I executed a lease agreement with First Data Merchant Services Corporation First Data Leasing after having referred from Sam’s Club to FDGL, a business unit of First Data Merchant Services Corporation, for equipment to accept credit cards. Payments to the lease account were to be automatically transferred from our checking account on the 25th of each month and reflected as FDGL on the checking account. The term of the lease was 48 months. The monthly payment was $29.95 (plus applicable taxes).

    The first payment was due on 08/25/2006. The method of payment was through ACH (Automatic Clearing house) for Lease Equipment FD-100 Merchant Channel Sam’s Club Customer Service First Data Global Leasing. RV Resort was sold in October 2008. FDGL was contacted on October 2008 regarding a buyout. FDGL whose address is First Data Global Leasing, Denver, CO 80207 replied on 10/06/2008 with a letter pertaining to the buyout amount to include shipping the equipment to the following address: First Data Global Leasing Melville, N.Y. 11747. FDGL continued deducting payments through 12/26/2008. (A total of 29 months).

    At the end of 2008, we closed the RV Resort bank account. In January 6, 2009, we wrote a letter and sent a check drawn on another account owned by Faith Place, Inc. Letters were sent to both address of record to FDGL via registered mail, return receipt requested to FDGL from Faith Place, Inc. for the 19 payments remaining on the account.

    The check cleared Faith Places account on 1/09/2009. The equipment was returned and mailed along with a copy of the check and letter to the address provided in Melville, N.Y. We received confirmation that the certified mail sent to Melville, N.Y., received and signed for January 12, 2009. The letter and check sent to Denver was stamped being received January 8, 2009 by Bernal. Much to our surprise, on 5/28/2010, FDGL deducted $162.98 lease payment from the account of Faith Place, Inc. (Apparently they kept a copy of the check used to pay the 19 months.) I contacted FDGL about the deduction and was informed that the charge was for the equipment. I told them that I had returned the equipment. They claim they never received it. I went to my bank and put the withdrawal in dispute. I have all the letters and receipts.

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    Reviewed Nov. 5, 2009

    This company is ripping merchant off and making millions of dollars. This has to stop. You were advised that my bank had no record of a rejection that your company submitted, an invoice or a charge for October 2009. You were able to withdraw money from my account in September 2009 and in October, you were unable to withdraw your rental fee. I find that hard to believe. I have asked my bank to block you from withdrawing any monies from my account until this matter is resolved.

    My contract states that fees should be billed to my account on the 10th of every month. Why are you withdrawing money from my account on November 4, 2009? You have broken our contract agreement. You have not submitted any evidence to me that you tried to withdraw money from my account in October and that transaction was rejected. Please remember that this email was sent to me on October 6, 2009 and fees are due on the 10th of each month. The information that I gave you in our telephone conversation have not changed. You were advised of that. No banking information has changed.

    No submission of fees should be submitted to my bank before the 10th of every month. You were given all information on October 6, 2009 before any submission to my bank for your fees for October 2009. You have broken our contract agreement.

    In a message dated 10/7/2009, 2:39:52 PM Eastern standard time, web@chargeanywhere.com writes:

    "Please be advised that the account for domestic and international travel has been blocked from processing transactions on the Charge Anywhere Payment Gateway due to nonpayment of services. Payment was not received for the following reason: No account/unable to locate account. Please note that your account may be deactivated within 7 days of this notice and will be subjected to a $25 reactivation fee per terminal as well as $20 ACH reject fee. To update your payment information, please contact us at 800-211-1256 option 1 or email billing@chargeanywhere.com."

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    Reviewed March 25, 2008

    In 2007 I sign up for a merchant account with Card Service International. I was given a wireless terminal. Not knowing that card Service International is a subsidiary of First Data and First Data Global Leasing.

    At the time I sign up, the machine terminal(MTT 1531) was said to be $700 (even though the manufacture

    (Way Systems,) sells it $400) and that I was financing $700.

    The total amount paid throughout 2007 was $570. At the beginning of this year I asked to pay off the mechine considering that I was financing $700.

    First Data Glabal Leasing is asking me to pay $1400 despite the $570 paid last year and at least $350 this year.

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    First Data Global Leasing Company Information

    Company Name:
    First Data Global Leasing
    Website:
    merchants.fiserv.com