First Data Global Leasing Reviews

My business is forced closed by covid 19 since March but no support from First Data Clover... We may never open again but I'm being harassed to pay for services I'm now not able to use. It has been 8 months now but First Data are expecting me to pay up or they can help by setting up a payment plan LOL!

Requested account on hold due to not able to even go in building by fire marshal, they refuse to help as we have already lost so much due to damage. They demand to keep paying on lease even with no money as we are out of business not by our doing. We want account on hold and demand State of Connecticut to get involved. Car slammed into building Oct 4 and building caught on fire.

We started using Clover as a means to accept credit cards for our business. Nothing was explained to us about First Data Global Leasing. Nothing was said to us about leasing for 3 years! Their customer service is non-existent. Nobody to speak to that doesn't have a heavy accent and can't understand what they are saying. It seems to be a poor way to run a business if you have a problem, no one is there to help! Wish I had read the reviews before doing business with Clover or First Data! If you're even considering them, don't!

I don't know how I missed these reviews before I signed this 3 year contract that's apparently not for 3 years, they just put that there and I can cancel anytime. I now see it's not true. So many lies. I was told no matter what my deposits are made the very next day. Lies! I was supposed to get two months free due to shipping issues, I don't see it. I asked for the most recent system I received 2018 system and was told it's the latest, online I see the updated one. Too many lies to dissect. Now I'm locked in for 35 more months! Hopefully there will be a class action lawsuit filed and I can break free.

In my 8 years in the digital marketing space I've never experienced a lack of quality in service that even slightly compares to that of what FirstData delivers. I received a hold about 4 months ago now that has completely ruined my business. The hold was originally set because of "increase sales volume" - which is understandable. I spoke on the phone with a representative who was supposed to help me get this cleared but instead of this, the hold continued for weeks and turned into the money being held for a completely different reason which was "increased chargebacks"

I have actively been trying to resolve a fraud issue which in turn has frozen my transactions with my small business processing g. I have made 125 phone calls in 14 days & I still have not received a phone call back. At this point my business is falling apart because of the incompetence and lack of follow through with First Data. Because my client's $36,000 is being held in the universe with no resolution of it being released. The contractors he pre-paid me for are about to walk from the job and I will have to refund my client his money and reverse the transaction which in turn will put my small business in a state of having to file and shut down from Lack of funds.

Please stay away from this company. This company is fraud, customer support has been absolutely horrible. During the lockdown closed the business for couple of weeks. They start taking money from my account, it was huge amount around $1500 dollars, I was shocked. When I called them find out it was chargeback. Their answer was, "Sorry we can't do anything." Even we called them couple of time to provide better machine, we were told we had to pay extra on top of the monthly fee of what we were already paying. If something wrong with debit machine their estimate of 3-4 days before someone would be able to come in and take a look. Which is too long for any business to be without a working payment terminal. They told me to pay more than $2000 if I cancel my service with them. STAY AWAY, IT'S A SCAM.

Do not fall for false promises. Extremely high processing fees and Clover station lease. Nowhere near the "savings" promised by their rep. Transferred to a "Cash Discount" process where the fees are supposedly absorbed by "Credit Card" transactions yet they are charging the customers the additional fee and charging our business the same. Double dipping you might say. Overall fees are at 4.3 percent and due to increase according to their last statement alert. Do NOT use 1st Data. Customer service is a joke and when questioning their fee structure I was told to change merchants!! THEY DON'T CARE!! Seeking to invoke a class action suit. If you have had the same issue contact me at **.

BUYERS BE AWARE, you are going to pay thousands of dollars just to cancel with them!!! Before signing the contract with this company be very careful what you signing into, first of all it is impossible to cancel the contract with them. The sales rep told us you can cancel anytime but guess what - since we are closing the business due to COVID19 we spent hours on the phone trying to close the account and we end up in transfer from one person to another for 2 hours until you give up and hang up. This is for days. The other option is to pay 3000 USD!!

This is an e-Commerce horror story, I feel obligated to post our experience with First Data Merchant Service as a stern warning to all you small merchants out there who are working hard building your business and trying to do the right thing. We first processed with First Data 8 years ago, multiple websites selling legit health supplements, about 100k/mo, no problem. We then moved to another processor a year later for a cheaper rate.

Never deal with this company. To be careful, they signed the leasing agreements as trap even though you switch to a new brand like Nuvei, the same company with different brand. They never removed your old leasing even though you sign a new one with them. Scrutinize to charge for two leasing contracts.

As the Executive order is in place for all non-essential businesses in the state of Michigan, utility companies and cable companies etc. have put in place reduced fees and even free services. NOT FirsData Global Leasing. They only offer a soft-cancel which makes your credit card machine inactive. It's a joke. They will not work with you at all and their cancellation fee is $450. They are a total scam as I have seen an increase monthly to my credit card merchant services compared to Paymentech. "STAY AWAY." They price gouge you. They simply are not an honest company, and that will charge whatever they want.

They have held on to my funds over $16k, I am a small business and I have called and called still yet to receive a call back or email. They just held on to my customer payments for an Anomaly and do not correspond. This is ridiculous because I have a business to run and kids to feed.

I fell for the sales rep pitch on leasing Clover equipment. I recently sold my business and have not received any satisfaction from the company in terms of returning the equipment OR providing details on the payoff. After 6 attempts over the past 2 weeks with a computer voice to have docs mailed or emailed. DO NOT use these folks whatever you do. I promise you'll be sorry.

This company is lazy, and have the rudest staff. They are disrespectful and do not understand who pays them. As a merchant, I have lost numerous chargebacks worth thousands of dollars over the most ridiculous reasons stated by First Data. They do not defend their merchants, the way the banks defend theirs. This property is a hotel, and we receive numerous credit cards on a daily basis. We get people disputing charges, and always lose them in every case over very ridiculous reasons. When I call to find out they give attitude and do not answer questions appropriately. I called recently about a chargeback where I had provided them with ALL documentation including a credit card authorization form from a card holder, with the card holders IDENTIFICATION and all information signed.. Still lost over $1000.00 because the transaction wasn't face to face... Ridiculous... Absolutely ridiculous..

This company is fraud. I am going to report them. It's a total scam, don't ever do business with them. THEY CHARGE YOU EXTRA A LOT! BE AWARE! Never use this kind of company, use the company like Stripe, with no contract. But this First Data company is the worst. Trust me.

They hide details on purpose even though they know the number of frauds and don't do anything to prevent them. Their customer service is garbage. They will keep throwing you from one department to another without solving your problem. Never go with this company. Worst experience ever.

We are satisfied with the company. Company resolved our issue. We had an issue but company took prompt action and helped us to resolve the issue. We gave bad review to company but later on we realized that company did its best to resolve the issue.

No 1 fraud company in the USA, they will charge you 3/4 times more than other company, lots of hidden fees, employee are lying every time, so be careful & Pls don’t do any contract with them. I have very very Bad experience with them.

First Data also name is FDGL (First Data Global Leasing) work with Red payments and Clover together as team scammers totally illegal company. They always send their stuff to retail store to trick small business owner said only $65/m for all kinds credit card or debit card processing fees no other hidden fees and includes free Clover equipment and make us sign a 5 years contract. When We start to use their Clover machine then FDGL start charge us for $70/M until the leasing ending plus all kinds hidden fees and still charged every credit card and debit card processing.

The issue has been resolved to my satisfaction. Dispute was resolved faster than my expectation. The company may need to monitor its sales process and the security screening process.

Set up a Clover machine in May of 2019. Spent 5 to 10 minutes on the phone with their agent Daniel **. Found out that the agent is supposed to visit the location prior to setting up the machine. Months pass. The shop is broken in to and the Clover machine is stolen. I find out then that First Data / Clover won't cover theft and in practice cross out the $5 monthly insurance in their contracts. To replace or leave the contract costs $1500. So I'm leaving the contract. This company hides behind walls of customer service who are under skilled and don't know how to listen or leave the script. Arrogance and ignorance at its utmost with this horrible company.

Please run away from Clover and first Data for leasing clover. They promise you some price and later change the documents. And When you ask for the signed documents, they would never give you. It is impossible.

I was scammed. Never ever lease a Clover system from First-Data. And I won't stay with a bank that promotes them and then doesn't advocate for me - PNC Bank. I was told I could return the system within 30 days. I tried to return the system and cancel within 30 days and then was told I couldn't. My sales rep told me I could get out of my lease at any time. Then he wouldn't return my calls after the sale. I thought it was a 3 years lease, but it apparently is a 4 year lease, but I was never given a copy of my lease. I was upset about it 2 years ago when I started the lease and tried to return it and complained, but I gave in because I didn't want to pay for my old system and the new one while I was fighting. Don't be fooled, it's a scam!!!

Called First Data today to cancel my merchant service. They never asked one time "Why are you canceling?" Not one time. After 13 years and thousands of dollars spent with this company they don't even want to know why I'm canceling. The customer service is the worst of any one in the business. No thank you! Rick

I was hired on as office manager for a company that had been suckered into a 4 year lease and have since returned the equipment they "leased". I just recently received another notice saying our lease is coming due and we need to pay for the equipment or return it. So I call in, well, they apparently have ANOTHER lease under our owner's name but we have no equipment. They said I had to talk to another department to resolve the equipment return that they have no record of (of course) but I am on hold for half an hour and they suddenly tell me they have high call volume and to call back.

Let me just out some facts as I remember them: I am a new small business and was in need of a way to accept credit cards. Sam's Club referred me to First Data and I took the bait mainly because of the very low transaction %. So I called and was informed by their salesman that it was true -- simple low rate and no extra fees. He emailed a contract which I signed and returned. He called back an hour later telling me that he gave me a rate that was too low and that I needed to sign another contract, which I did. Then I read into the mile long contract and saw that there were MANY fees that I would be paying. So I called the salesman and (like a dummy) agreed to all of the fees that he previously assured me did not exist. SO SO much time was involved and I just felt that I may as well just go with it, even against me better judgement.

I wished I had read these reviews before using FD overpriced and unethical services. I was tricked into signing a 3 year lease thinking it was month to month, now that I am no longer in business they sent me information to return their equipment and numerous collections threats AND several notices that I still MUST pay for the returned equipment I used for less than a year. How are they able to get away with such unethical practices? And don’t bother calling their reps, they know nothing and put you on a 10 minute hold for each question you ask. When I asked for corporate mailing address to file a formal complaint they said there is no corporate. Really!

This is SERIOUS **!!! We switched machines (and first data merchants) in October of 2012 and they have been charging us a lease on this machine that we returned back to them ever since!!! I never realized the charge was for the old account and now they asked if I have proof I sent it back... PROOF?! I sent it back in 2012!!! I'm going to lose my mind. They said, "We'll look for it." I'm sorry what?! I can't with these people!!! I better get a refund for all the charges since 2012 or I'm taking this crap to social media!!

Hands down most dishonest company to deal with that I have seen. From my experience all CC companies are out to lie, cheat, and steal to earn your business, but FDGL takes the cake. Dishonest doesn't begin to describe them. Took our money, very slyly got us to sign a 4 year lease of equipment. When we tried to switch, we sent the equipment back and continued to unknowingly pay the lease for months. When we put a stop payment on the charge, we were threatened with legal action, BBB, etc... Just downright dishonest thieves. STAY AWAY!!! Promise you the world, but will not deliver.

Our POS equipment lease with First Data Global Leasing was expiring in a few months. Our business decided to change providers. To ensure all final payments were made and returned equipment received, several calls were required with their customer service. Every single agent was disgruntle and outright rude. Aggressively worded collection letters and penalty charges, including threats of credit bureau reporting, started arriving every two weeks after payment was 30 days past due.

Long story short I was promised these devices would accept a particular gift card which my restaurant used in the past which they were never able to get working despite that promise. I was told the range of the devices were great which within our small restaurant they kept dropping. One device also wouldn’t charge and when I called the support line was placed on hold for an hour and a half to which was then disconnected and no call back was made despite have my number, this is just a couple a issues we had in the one shift they were used, the list could go on and on. We used these devices literally once and since have been trying to return them. It’s been 7 weeks and I can’t seem to get anyone to take the machines back from clover from paylidify or first data.

I was dupped. I was told I was signed up for a month to month lease and stuck in a 3 year lease with the inability to cancel if I no longer required their services. I have been paying for an unused service and it is a scam that I will report to the BBB and the Federal Trade Commission.

Please stay away from this company. I wasted thousands of dollars for equipment that is overpriced and you don't keep the equipment. Please go with any other company but this one. The customer service is horrible and they rude, I assume from being yelled at by angry customers.

Took over the business and eventually took over the Clover machine that the previous owner was using. The account was under EXPRESS PAYMENT SOLUTIONS. It was only the first month when we start getting a bill from First Data Global Leasing. Called in, and to find out there's an monthly payment for four years from 2017. They said we signed the agreement when we took over the Clover device, which we did not recall signing for it. Tried asking for more details, and even a copy of the agreement and got nothing back. The sales rep of this Express Payment Solution told us to ignore it because it's a scam.

They told me there was absolutely no commitment or term, doing the contract online. When I received the contract I was locked into a 5 year!! They never answer their phones, it's all computer running you around to eventually hang up!!! Total crooks!!! DO NOT DO BUSINESS WITH THESE CROOKS!!!!

If it was possible would leave a minus score I would, they are holding onto my funds, in excess of 5 figures. It has been established that the funds are mine, they are keeping them because they can! This puts my business in jeopardy, say they intend to hold funds for 180 days and can keep for up to 540 days, most likely put my funds into a high interest account earning them interest while my business struggles. No explanations offered even though asked for on numerous occasions.

Crooks and fraudulent activity. Keep you waiting for return labels that doesn't arrive. Keep charging my account yet I am no longer with them. Con artist of a biblical proportions. Disgusted. Contacting Federal Trade Commission.

I would like to state that please avoid dealing with First Data Global Leasing. His customer service guy called me and started talking about First Data service, since I am a small business owner under proprietorship, was organizing an event, the guy convinced me that he will get me a sponsorship if I use his services, I thought to have a merchandising machine for my event sponsorships sales etc, He made me sign a contract without telling that it is a five year non-cancellable contract. When I asked him what it is written in the paper, he said it is just a formality, and the sponsorship amount was not paid to me. I have been paying the rental fee, without any transaction on the machine as my business was not having that kind of transactions.