First Data Global Leasing

You withheld all of our payments. My boss had to fire me because of you guys. Why?! You are horrible!!!! I have nothing more to say but I have to.. Stay away from Fiserv / First Data. Horrible people, horrible company.. Run run run!!!!

So my fiance and I own L&L Tech Solutions. It is an electronic store and we focus primarily on e-commerce however we do have a few retail locations. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. Branch manager advises that this would not happen and we were good to go!

So my fiance and I own L&L Tech Solutions. It is an electronic store and we focus primarily on e-commerce however we do have a few retail locations. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. Branch manager advises that this would not happen and we were good to go!

First Data is a nightmare. I signed up with them and was told I would be charged $0.29 per debit card transaction. When I started getting hit with ridiculous fees debited directly from my bank account and started wondering what was going on I called and was told about interchange fees. No one ever gave me the rundown on interchange fees!!! I've been trying to cancel and the customer service is terrible!!! Every time I would call this joke of a company would tell me they have a transfer me to the person that signed me up. When I finally did get a hold of the leasing department I was told I would get a shipping label in the mail to return my equipment. I never did get it. Now these thieves are debiting money from my account every month and on top of that are charging me for having 2 apps installed on the device I leased.

Incredibly difficult to get a competent and helpful representative. Countless calls and long waits over months trying to get closure on a lease buyback. It was a complete nightmare with FDGL and the independent sales organization (ISO) who sold me on an incompatible solution.

Do not get involved with this company. The sales pitch is a lie. They tell you one thing and deliver another. Very dishonest. Would never do business with them again. I Was told my processing fees would not be any more than $250.00 a month after the card discounts and that there would be no equipment fee. WRONG. I allowed myself to get roped somehow into a lease that has me paying $15000.00 for equipment that I DID NOT NEED. DO NOT USE THIS COMPANY. VERY UNETHICAL SELLING PRACTICES.

So very bad at customer service, they revised my contract and entitled themselves for extracting money from my account for 48 months with no cancelation rights. Been at the phone with them. All nonsense responses. They pass you to different department and when you ask for a supervisor you will be transfer to a line that nobody pick it up. Employees are so unprofessional and majority of them with a very heavy accent that you barely understand them. They're doing a very nasty business. I wish I never done that deal with them.

Was contacted by First Data Global Leasing that my card machine lease was up. Agent told me that the clover was the same as the machine I was using. NOT EVEN CLOSE!!! After months of emailing and calling. Najmah ** got me a return label to send back and promised the lease would be terminated. Sent machine back, Months of emailing her to ask what was going on no response. She would call and hang up, I would call rite back went to voicemail. Insane contacted my bank to help. Needless to say I am Paying this lease off. They crooks plain and simple. Shame on First Data for suggesting this company!

My business is forced closed by covid 19 since March but no support from First Data Clover... We may never open again but I'm being harassed to pay for services I'm now not able to use. It has been 8 months now but First Data are expecting me to pay up or they can help by setting up a payment plan LOL!

Requested account on hold due to not able to even go in building by fire marshal, they refuse to help as we have already lost so much due to damage. They demand to keep paying on lease even with no money as we are out of business not by our doing. We want account on hold and demand State of Connecticut to get involved. Car slammed into building Oct 4 and building caught on fire.

We started using Clover as a means to accept credit cards for our business. Nothing was explained to us about First Data Global Leasing. Nothing was said to us about leasing for 3 years! Their customer service is non-existent. Nobody to speak to that doesn't have a heavy accent and can't understand what they are saying. It seems to be a poor way to run a business if you have a problem, no one is there to help! Wish I had read the reviews before doing business with Clover or First Data! If you're even considering them, don't!

I don't know how I missed these reviews before I signed this 3 year contract that's apparently not for 3 years, they just put that there and I can cancel anytime. I now see it's not true. So many lies. I was told no matter what my deposits are made the very next day. Lies! I was supposed to get two months free due to shipping issues, I don't see it. I asked for the most recent system I received 2018 system and was told it's the latest, online I see the updated one. Too many lies to dissect. Now I'm locked in for 35 more months! Hopefully there will be a class action lawsuit filed and I can break free.

In my 8 years in the digital marketing space I've never experienced a lack of quality in service that even slightly compares to that of what FirstData delivers. I received a hold about 4 months ago now that has completely ruined my business. The hold was originally set because of "increase sales volume" - which is understandable. I spoke on the phone with a representative who was supposed to help me get this cleared but instead of this, the hold continued for weeks and turned into the money being held for a completely different reason which was "increased chargebacks"

I have actively been trying to resolve a fraud issue which in turn has frozen my transactions with my small business processing g. I have made 125 phone calls in 14 days & I still have not received a phone call back. At this point my business is falling apart because of the incompetence and lack of follow through with First Data. Because my client's $36,000 is being held in the universe with no resolution of it being released. The contractors he pre-paid me for are about to walk from the job and I will have to refund my client his money and reverse the transaction which in turn will put my small business in a state of having to file and shut down from Lack of funds.

First Data has been a nightmare to deal with from the time I signed the contract.

Please stay away from this company. This company is fraud, customer support has been absolutely horrible. During the lockdown closed the business for couple of weeks. They start taking money from my account, it was huge amount around $1500 dollars, I was shocked. When I called them find out it was chargeback. Their answer was, "Sorry we can't do anything." Even we called them couple of time to provide better machine, we were told we had to pay extra on top of the monthly fee of what we were already paying. If something wrong with debit machine their estimate of 3-4 days before someone would be able to come in and take a look. Which is too long for any business to be without a working payment terminal. They told me to pay more than $2000 if I cancel my service with them. STAY AWAY, IT'S A SCAM.

Do not fall for false promises. Extremely high processing fees and Clover station lease. Nowhere near the "savings" promised by their rep. Transferred to a "Cash Discount" process where the fees are supposedly absorbed by "Credit Card" transactions yet they are charging the customers the additional fee and charging our business the same. Double dipping you might say. Overall fees are at 4.3 percent and due to increase according to their last statement alert. Do NOT use 1st Data. Customer service is a joke and when questioning their fee structure I was told to change merchants!! THEY DON'T CARE!! Seeking to invoke a class action suit. If you have had the same issue contact me at **.

BUYERS BE AWARE, you are going to pay thousands of dollars just to cancel with them!!! Before signing the contract with this company be very careful what you signing into, first of all it is impossible to cancel the contract with them. The sales rep told us you can cancel anytime but guess what - since we are closing the business due to COVID19 we spent hours on the phone trying to close the account and we end up in transfer from one person to another for 2 hours until you give up and hang up. This is for days. The other option is to pay 3000 USD!!

This is an e-Commerce horror story, I feel obligated to post our experience with First Data Merchant Service as a stern warning to all you small merchants out there who are working hard building your business and trying to do the right thing. We first processed with First Data 8 years ago, multiple websites selling legit health supplements, about 100k/mo, no problem. We then moved to another processor a year later for a cheaper rate.

Never deal with this company. To be careful, they signed the leasing agreements as trap even though you switch to a new brand like Nuvei, the same company with different brand. They never removed your old leasing even though you sign a new one with them. Scrutinize to charge for two leasing contracts.

As the Executive order is in place for all non-essential businesses in the state of Michigan, utility companies and cable companies etc. have put in place reduced fees and even free services. NOT FirsData Global Leasing. They only offer a soft-cancel which makes your credit card machine inactive. It's a joke. They will not work with you at all and their cancellation fee is $450. They are a total scam as I have seen an increase monthly to my credit card merchant services compared to Paymentech. "STAY AWAY." They price gouge you. They simply are not an honest company, and that will charge whatever they want.

They have held on to my funds over $16k, I am a small business and I have called and called still yet to receive a call back or email. They just held on to my customer payments for an Anomaly and do not correspond. This is ridiculous because I have a business to run and kids to feed.

I fell for the sales rep pitch on leasing Clover equipment. I recently sold my business and have not received any satisfaction from the company in terms of returning the equipment OR providing details on the payoff. After 6 attempts over the past 2 weeks with a computer voice to have docs mailed or emailed. DO NOT use these folks whatever you do. I promise you'll be sorry.

This company is lazy, and have the rudest staff. They are disrespectful and do not understand who pays them. As a merchant, I have lost numerous chargebacks worth thousands of dollars over the most ridiculous reasons stated by First Data. They do not defend their merchants, the way the banks defend theirs. This property is a hotel, and we receive numerous credit cards on a daily basis. We get people disputing charges, and always lose them in every case over very ridiculous reasons. When I call to find out they give attitude and do not answer questions appropriately. I called recently about a chargeback where I had provided them with ALL documentation including a credit card authorization form from a card holder, with the card holders IDENTIFICATION and all information signed.. Still lost over $1000.00 because the transaction wasn't face to face... Ridiculous... Absolutely ridiculous..

This company is fraud. I am going to report them. It's a total scam, don't ever do business with them. THEY CHARGE YOU EXTRA A LOT! BE AWARE! Never use this kind of company, use the company like Stripe, with no contract. But this First Data company is the worst. Trust me.

They hide details on purpose even though they know the number of frauds and don't do anything to prevent them. Their customer service is garbage. They will keep throwing you from one department to another without solving your problem. Never go with this company. Worst experience ever.

This company is fraud. I am going to report them. It's a total scam, don't ever do business with them. I own a rehab clinic, and we noticed that the money never went to our bank account. I am going to report this scam to news channel CTV News.

No 1 fraud company in the USA, they will charge you 3/4 times more than other company, lots of hidden fees, employee are lying every time, so be careful & Pls don’t do any contract with them. I have very very Bad experience with them.

First Data also name is FDGL (First Data Global Leasing) work with Red payments and Clover together as team scammers totally illegal company. They always send their stuff to retail store to trick small business owner said only $65/m for all kinds credit card or debit card processing fees no other hidden fees and includes free Clover equipment and make us sign a 5 years contract. When We start to use their Clover machine then FDGL start charge us for $70/M until the leasing ending plus all kinds hidden fees and still charged every credit card and debit card processing.

Auto Phone system asked me some security questions and the staff asked me the same security questions. Wasted my time. Difficult to reach to a real human customer rep. I am being charged two fees but never received new machine. And the investigation is a lengthy process. Recorded wrong postal code. Their company is in USA. Overall, not recommended. Quite negative experience.