First Data Global Leasing Reviews

After reviewing our total lease costs, we ended up paying around $1000 more through First Data than we did in our previous 48 month contract with Moneris. We never received an invoice in either physical or digital form. We never saw a monthly breakdown of costs and fee, and when we tried to get one, it became quickly apparent the cutomer service was abysmal.

First Data only operates through phones which have poor connections, long wait times, and poor phone quality (extremely difficult hearing what the other side is saying so getting ID numbers, phone numbers, instructions was infuriatingly difficult). We had to try 4 phone numbers before finding one that even worked. It felt like the system is set up to be frustrating enough to make you give up before getting helped. As a small business we were appalled at the way First Data operates like snake oil salesmen. They lure you in, lock you into an expensive contract that you don't really understand, then do everything in their power to never speak with you again. We were extremely disappointed with the post-purchase servicing and support, and extra hidden costs, and we advise not to work with this company. The only positive note is that the actual Clover machine did work.

Finally after receiving our merchant card reading machine over a month later we were on the phone with Customer service trying to get our merchant card machines up and running with no prevail, nobody knew anything or even why they didn’t work. Finally you had a service representative with enough Knowledge to tell us the reason they don’t work is due to there are no sims cards, THEY NEED SIM CARDS! Why don’t you put your reps thru better and more extensive training, so they can better handle customer service and to understand their job and handle issues like this.

So the representative said on 3 different occasions the sims cards were in the mail. Well guess what? We still haven’t received them yet! We were counting on you for our merchant credit cards machines to be up and running so we can run our business. We have 2 credit card machines down with only 1 out of 3 of them that work. The one machine we have still running is our Clover machine, our other 2 FD410 are Obsolete and 3G. How do we run a business if you can’t support us with machines that work And representatives that can help us. We are paying you $319 a month to lease machines that we don’t even have up and running and we are not able to process credit card runs for our business.

Many of our calls to First Data Global Leasing have been reported as being on a recorded line. If you have any questions on our poor customer service please resort back to the recordings to help better serve your customers. We have made numerous threats that we are going to cancel service and close our business account And terminate doing business with First Data Global Leasing. Resort back to your customer support recordings, And you’ll understand why we are so frustrated.

This is to let you know that we are terminating business relations with First Data Global Leasing, if need be we will get an attorney involved. We have lost many sales. Please terminate service! We have signed up with another merchant that can better serve us. We also have Attached a prior letter for a prior complaint with pay partners. We are returning five devices With pictures and ID number of all devices.

Yours truly Mark B

I called to report her to a supervisor and the next day she called me and informed me she was closing my account. I have processed $100's of thousands of dollars and had a chargeback from 1 customer for $4100 and his bank sided with me and they closed my account. Clearly because I reported her unprofessional behavior. Don't waste your time. Apparently the employees can do as they please. How ironic that security can talk in the open at McDonald's about what's supposed to be secure information.

When I contacted him and asked what the missing money was about in his thieving usual self explained it away "do not worry, I will fill it out for you submit it and the company will go retro and pay you back." Even told me if I had not received it by the weekending 8/13 he would send it personally and have them reimburse him. NEVER HAPPENED! He filled out the form to get my funds back and because I am fed up with the trickery. Now they will not credit my account the money they stole from me! Stating now because I canceled. It went from an error on his part to "Courtesy funds." Even sent a nasty text stating they did not have to give it back. It was to "Help me out." After all the lies and blatant disrespect from this thief Courtney Pleasant, I was assured I would have the money credited back to my account on the 1st of August, it came and went.

For two weeks via texts and calls, I was lied to over and over again about funds being credited back to my account. Never happened, I called PAYSAFE spoke with a rep. She informed me the money would hit my account in 7-10 days. I sent a cancellation letter to AMY M. only to be told I would be liable for monies to FDGL as well as they have canceled the "courtesy credit" back to my account you ready for this? BECAUSE I CANCELLED THE CONTRACT! What small business owner would stay in a relationship with a company as horrid as this? Darn, right I am canceling! I text this person over the weekend. Asked about shipping labels, he stated one would be sent out on Monday (today). I receive an email FINALLY FROM THIS AMY M. informing me the credit (courtesy funds) had been canceled because I CANCELED THE CONTRACT and they did not send out labels BUT COURTNEY SAID THEY DID.

I replied with the text where I was told the labels would be sent to me she has yet to reply. I cannot tell you the many lies this Courtney pleasant has told me. Numerous times I have asked to cancel he would never send info as to how to cancel. Courtney pleasant has told me. Numerous times I have asked to cancel he would never send info as to how to cancel. IF ANYONE IS INTERESTED IN A CLASS-ACTION SUIT PLEASE CONTACT ME IMMEDIATELY. I have texts and emails that will support our claims of willful misleading of this company. I advise anyone no matter how they smile at you turn and run. They a snakes and you will be bitten! **!

Two weeks Later about February 4th 2021, my employee made two transactions of $1500 and $6500 respectfully and that is where my nightmares started. Looking at my statement I started seeing so many hidden charges, interchange fees etc. So I call the Merchant service department (After being on hold for over an hr) to help me because I hadn't gotten my funds but I had been charged all sorts of fees for both transactions, but nobody seems to know what is going on. About Feb 7th 2021 I get an email from risk department telling me to provide documentations to prove the transaction was legitimate. So I sent them every single information they requested for, from Buyers order to clients registration and sticker but yet they said they needed to see my bank Statements to figure out if I had the capacity to charge such amount of money.

I sent them my bank account statement which was sufficient enough to cover 10 times the charge but they still rejected it. So now I am stuck with a device I paid $800 for, still getting charges monthly fees for device I cannot use. About a month Later I get a letter saying that I had to wait 6 to 10 months to receive my hard earned money!!! I was furious, I went to my Bank with the Letter but they couldn't do anything to help me because they are not directly affiliated with First Data. Fast forward 6 months after I still had to fight and send the same documents to them over and over again before my funds were released. Please Stay away. This Company can ruin your business. It's better to pay 2.75% + $0.15 with square with no issues that dealing with all these scammers.

Original Review: July 26, 2021

Hello, I will keep my review objective, beneficial, informative, respectful, helpful, especially for small business owners to help them avoid the same mistakes and understand the risk of using the wrong provider. Of course as in most business relationships there will be issues of miscommunication, confusion, risk assessments, as we all know in today's market fraud is on the rise and service providers are forced to be more alert and extra careful, we can all agree to that.

Our merchant and business account is at Bank of America, which is truly a great bank, however, their merchant is through FD, and based on our experience with Bank of America our (assumption), (please don't assume just gather the facts) was they must be just as great, Right??, NO, Absolutely wrong, they are Not, and to my surprise I was the only one who didn't his due diligence before establishing an account, that's why I really hope this long Love Story can benefit someone and help to avoid the same mistakes.

We keep decent amount of money in our business accounts to ensure smooth transactions, as a new business in a very challenging times we needed a merchant account that can advance our our bottom line and an Ally, our fleet accounts are contracts built with solid history, reliability, trust, and great service we provide as an extension of our character and commitment to what we do, another reason TRUTHFULLY is a personal desire to start a non profit organization to assist in locating missing children and employ the retired US elite special forces units, all US military branches are an Elite Units, the other is a Rolls Royce Phantom Tempus.

As contradicting as it may sound, we processed a large volume than usual, and the fact is new account will be very hard to define usual/unusual, instead of contacting us to verify the validity of the transaction they decided to freeze our account costing us 15k daily, 25k weekend loss of revenue that we are very in need for and payroll of 11 people, this may sound very petty but for us is a lifeline support. Thank You for making it this far, PLEASE don't make my mistake and understand why their review is 1.5 stars out of a billion.

I ask her how this is possible if we opened the accounts at the same time. Equipment renews (automatically?) every three years-where merchant account is 5 years. So even though we cancel our merchant services with them (for so many reasons) and within contract -they screw you on the equipment.... RUN RUN RUN-there are many options for merchants service companies who CARE about their customers. What is crazy, is if this company had just had better customer service, we would have given them years of business.... What is the point of running a business if you can't retain customers by good business practices? And instead, you retain them by ripping them off? As a business owner myself- I find this a Disgusting business model. It says a lot when a company has their google reviews turned off doesn't it?

We started to promote/advertise heavily around Black Friday and Cyber Monday. We did roughly $80,000 in sales in that time period. First Data withheld all of the money from all of our transactions. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. a security department reached out to us advising us that we needed the submit tracking details and other information about the customer and our products, etc. Typical security review.

So we submitted all the documents and we waited a few days. Still nothing heard back. But this time Thanksgiving has came and gone. The security review department was out for the entire week. December 1st we finally get contacted back telling us that we need to submit more information and that they would not be releasing our funds. We submitted more documentation showing shipments, tracking information, supplier receipts, invoices, etc. The money still has yet to be released. By this point all of the customers are starting to leave negative reviews and be very upset as they have not received any information about the product. Over 300 customers now mad and calling us asking where the product is. We had no answer for them only what First Data told us and this was that way for that three or four weeks.

This Monday I finally gave up. I'm canceling all the orders refunding them and hoping the customers repurchase with us under Amazon payments. Over $50,000 gone!! Run run run far away from First Data and anything to do with it! If you're processing payments right now with them or another credit card processor switch over to Square Stripe or another online processor. How can a company legally take $50,000 and not give it to who it's owed to?

We started to promote/advertise heavily around Black Friday and Cyber Monday We did roughly $80,000 in sales in that time period. First Data withheld all of the money from all of our transactions. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. a security department reached out to us advising us that we needed the submit tracking details and other information about the customer and our products etc typical security review.

So we submitted all the documents and we waited a few days still nothing heard back. But this time Thanksgiving has came and gone the security review department was out for the entire week. December 1st we finally get contacted back telling us that we need to submit more information and that they would not be releasing our funds. We submitted more documentation showing shipments tracking information supplier receipts invoices etc the money still has yet to be released. By this point all of the customers are starting to leave negative reviews and be very upset as they have not received any information about the product over 300 customers now mad and calling us asking where the product is. We had no answer for them only what First Data told us and this was that way for that three or four weeks.

This Monday I finally gave up I'm canceling all the orders refunding them and hoping the customers repurchase with us under Amazon payments. Over $50,000 gone!! Run run run far away from First Data and anything to do with it! If your processing payments right now with them or another credit card processor switch over to square stripe or another online processor. How can a company legally take $50,000 and not give it to who it's owed to?

First Data is horrendous not to mention they take 2 days to deposit your money!!! Lesson well learned. If you are considering first data run away. These are thieves and liars with probably the worst customer service I have ever experienced! If you're looking for a good payment processor go with a company that's made a name for themselves in good customer service where you can actually talk to Americans like authorize.net!

How can you hold the money for longer due to increased chargebacks when the hold you originally placed was what started to cause the rise in chargebacks? We're e-commerce based, and since COVID, our products have been taking a lot longer to ship, or just not showing up at all. So with that, when an order is lost, I either need to refund that customer or resend the product - in most cases the customer just wants their product - but I can't do this because FirstData has locked up all of the cash that I needed to maintain positive cash flow and now the business is going in debt as a result of their lack of competence and empathy for a small business owner.

It's been 4 months of me just trying to get someone on the phone and I can't even get a call or email back. The only emails they send me are the equivalent of an automated bot response saying "The hold has to continue because of increased chargebacks" - I can't resolve the chargebacks without the hold being released!!

I know holds are natural with merchant processors, but I've never had a merchant processor hold my money and then completely ghost me - and in most cases other companies will listen to your side of the story and release the money. First Data treats you like a robot, just another one of their statistics and doesn't care about anything but lining their own pockets and taking your money, only to go and inflate their worthless stock's price as they hold your money.

I've had enough of their nonsense. I'm not a celebrity, but I do have a 500,000 following of entrepreneurs amongst my social media profiles. I'll be sure to spread the word of how awful my experience has been with FirstData and make sure that no one who's in contact with me ever signs up for their merchant processing services. What's funny is that I don't even have to exaggerate, I think anyone with a brain will hear this story and conclude that this is a company you do not want to work with. Avoid FirstData and its partners at all costs. This company is careless, unprofessional, and borderline scammers.