First Data Global Leasing Reviews

DO NOT I REPEAT DO NOT use any company who uses First data as thier merchant services. I’ve been with Brilliant, Clover and first data for a few years and it was HORRIBLE!!!!

We are extremely disappointed with our experience with First Data Global Leasing. The equipment itself works fine and was delivered as expected. Unfortunately, the leasing terms and overall customer experience were far from what was presented to us at the beginning. During the initial sales process, the two sales representatives made a number of promises that painted an extremely positive picture of the company. They emphasized how flexible, accommodating, and customer-service-oriented they were. We were specifically told that if we were unhappy with the service after a few months, we could cancel without any issues or hassle. Looking back, the overly rosy presentation should have been a red flag, but we trusted what we were being told.

Bad customer service, expensive weird company.. I will never sign a lease with them or get any machine from them. I'm trying to call him for like a whole month.

Very disappointed with our experience. Lancaster York Gentlemen’s Apparel was charged fees associated with an FDMS/Clover account despite never activating or using the service. We are also apparently being billed for leased equipment that we never received or had in our possession. Trying to get clear answers has been frustrating, and for a small business, unexpected charges like this are extremely concerning. We have formally requested documentation showing authorization, proof of delivery, and proof of activation. Small businesses should carefully review all agreements and monitor their bank statements closely when dealing with merchant processing companies and equipment leasing programs.

Attention small business owners: if you process credit or debit cards, please do your homework before signing with Clover or First Data Merchant Services. We went through them with South Carolina Federal Credit Union, and since January we have been charged over $5,000 in fees tied to outdated equipment and PCI compliance issues.

First Data Global Leasing is a big scam. They keep charging my account every month even though my account was closed since 2024. I have tried calling many times, but there is no proper option to speak with customer service. The automated system asks for information that I do not have, and then the call disconnects automatically. Very frustrating experience. I do not recommend doing business with First Data Global Leasing.

This company is a scam artist after you’ve paid for your machine. They still keep charging you for your lease and you can send the machine back, but they’ll send you another machine and charge you for a lease. I’ve sent all of my machines back and do not have a machine and still charged. I’ve been charged since 2023 and still being charged in my account every month.

My experience with First Data Global Leasing has been mixed. The equipment itself works fine and was delivered as expected, but the leasing terms weren’t as clear as I would’ve liked at the beginning. Customer service was helpful at times, though responses could be slow. It’s not a terrible service, but I’d recommend reading the contract carefully before signing.

Only one advice for all the business owners - stay far far away from FirstData/Clover/Fiserv. Wonder how they're still in business! Worst customer service, waiting time is anywhere from 2 hours+, only if you have time to spare that much. I would rather starve than to deal with this company.

The salesman was extremely misleading. I was provided no contract, only his verbal promises, which turned out horribly erroneous. I am stuck paying monthly fees for a service I did not approve and a service I cannot use. So far, I've been spending months in back and forth emails with the company with no resolution, no stopping of charges, and no reimbursement for the unapproved fees. Soon, I will have to pursue legal action. Please. Everyone. Do NOT use this company.

Agent came to my store promised low rate and only one source billing. Before you even start using their equipment, they already charged about $1800 with charges from 3 different sources. Equipment stopped working in the second week, we spent hours on the phone calling them to fix the problems and no one is accepting responsibility, kept referring us from one agent to another. We started doing manual billing because equipment is not working. This process takes a lot of time and we lost customers who were inpatient to wait for their turn. Worse still, I got a mail that we were contracted to process by swapping credit cards and don’t know why we are billing manually. These people are so confused and do not work together.

Worst company ever. Idk how they are still in business but they are the worst crooks. Something needs to happen like it did in the beekeeper. Don’t ever sign up with these piles. They get you locked into a 4-6 yr contacts and you can’t cancel.

I'd like to file a complaint as I was erroneously reported to a collection agency on November 25th, and spent hours calling Clover, Merchant Services, the leasing department, the collection department, the collection agency, clover capital, until I finally called you guys and after being on hold I was told I was sent to collections in error. The collection agency now has my merchant ID and my checking account information, and I was called twice to collect SEVEN HUNDRED AND FOUR DOLLARS.

Total scam. I strongly urge anyone considering First Data Global Leasing to stay far away. After leasing six payment processing machines for my business from them, I experienced countless issues. Even after I followed all procedures to terminate our agreement, they continued charging my account for over 1.5 years post-termination of a 4-year contract.

First Data leasing / Saber Payments is a total scam. I was sold on it with the promise that there was a line of credit that would become available if I signed up. The agent also said 'You can cancel at any time'. All that resulted was a lock-in to a four-year contract for an equipment lease that was non-cancellable at the rate of $150 per month for a total of $7200 for equipment that costs less than a few hundred dollars. Someone should take action against this company. It knowingly takes gross advantage of small business people without any recourse.

This company did me the worst on a credit card reader and I'm the dummy that didn't read the contract. These little cheap plastic mobile readers don't even do the slide of the card where it reads the card without entering it in the reader. They charged me 4000.00 and financed me for four years. The biggest rip off on a card reader I had ever done. But now I'm hooked at an insane amount and honestly I could go somewhere else but they'll put it on my credit. Please don't be like me check your contract thoroughly on your card reader. There's vicious people don't care and I don't think this rip off company is even in America. I got a great rate on my credit card fees. They just ripped me off on the readers to make money. So in three more years when they're paid off I'll always make sure it's not First Data Global Leasing.

First Data is a thief company. Don't choose them!! We requested to cancel our account with First Data at the very beginning of April, 2024, and got an email telling us the cancellation was successful. Today is May 5, we checked our bank account and found they charged 5 times even after our cancellation totaling $118.32, The most recent charge date was May 3, two days ago. We sent them an email, same email address that sent us the account cancellation was successful, requesting a refund. Surprisingly, we were unable to send the email, because address was not found.

Hello folks. The First Data Global Lease company is a complete scam, I didn't authorise for new machine or new contract. But, I got a letter, states that I have started 4 year contract with them. I talked to their customer service about this scam, they are not even trying to help. They said at least 30 days needs to be review my concern. They are targeting small business owners, I send them all proof and waiting for their action.

They stole from us, they admit it but they won't refund us. They keep sending us to one department to another. Worst service ever et and a bunch of thiefs!!!! They took twice the payment in my account for the last 27 months and they don't care!

My company was enticed into switching to First Data's Clover machine from Moneris because of a very well done sales pitch with attractive transactions rates. We were assured there were no hidden costs and cancellation was easy should we need to leave a contract early. This was a lie. After ending our 48 month contract with First Data about 10 months early, we ended up paying cancellation fees, shipping fees to return the machine, and other misc fees, all of which we were told didn't exist.

Completely a scam company. I signed up for 4 years contract with First Data (now Fiserv) and they covertly made me sign 6 years contract for the rental. Are you kidding? Why would I need 2 years extra rental when the contract is over? Not only that, they have so many hidden fees. Don't be fooled by their percentage rates. It's a big lie and they still gonna charge you for hidden fees you don't even know what you are paying for. Never sign up with First Data or Fiserv

First Data automatically sent us an equipment because the lease on our previous company was ending. We returned the equipment and decided to not continue doing business with them. They ended up keeping the returned equipment and somehow kept a lease that bound us to pay them $1500 over three years for a $45 equipment. Plenty of people before me have written the same thing. I think it's time such companies are held responsible for their predatory policies. Would be happy if I save the next business from falling into this trap!

We started a business and our merchant services had us lease a machine through First Data Global Leasing. First, the terms of the lease, $35/month for 48 months which was not cancelable. Once the 4 years were up we were contacted by First Data saying our machine was outdated and we needed to get a new machine with a new 4 year lease. The salesperson was a shark. What a scam! Our machine was working just fine. They just wanted to lock us in for 4 more years. We decided to change merchants however we still have to pay the remaining 3.5 years on the lease. There are collecting $1700 over 4 years for a terminal that costs $50. Buyer beware and look for a more reputable company to do business with.

0 STARS! We leased a machine from this company 9 years ago. We never used it. I called them and said it wasn't being used and I wanted to return it. They called back and I missed that call. When I was able to find their information again I called and was told it was too late. They weren't going to work with me because I didn't answer them in time. I have now been paying them $54.18 for 9 years on a machine that you can buy on eBay for $50. There is no clear way to get out of this contract and they don't answer their phones. Stay far away from this company or you might get pulled in by the KARMA suck that is headed their way.

We are canceling our service! Our merchant card processor machines have been Obsolete and down now for over 2 months plus, we had contacted First Data Global Leasing now over a dozen times total to report our machines were down due to our area no longer supports 3G phone service so the machines will not work in our area anymore. Everything in our area is now 4G. It took over a month to finally get ahold of somebody that could actually help us and get the machines out and mailed to us after many unsuccessful frustrating calls.

My company had 4 chargebacks from one customer stating he cancelled his reservation. He did not cancel and I provided proof of services rendered in form of signed rental agreement, signed cancellation policy and signed receipts of each transaction where his card was chipped. The customer responded to same. Said charge backs and I got a call from their security team saying I had $8k in chargebacks when It was just a duplicate chargeback. I scheduled a 10 am call with Sherise ** from the security team. She was very unprofessional. She called me a hour late and she was in the car with her kids. Very unprofessional considering the fact that we were discussing credit cards and merchant Information. She would continuously ignore me and talk to her kids and was no help. I asked her to just schedule the call when she could actually speak to me. She became irate and stated yelling at me and hung up the phone.

I've used this machine for a few years and one transaction had to be completed but I was left with an error message on my terminal which was extremely embarrassing for my customer to see. I then proceeded to call customer service and was told my machine cannot operate anymore due to the error and was told I'd have to pay for a replacement fee which I have refused to pay. Seeing that I do not own the equipment, the representative then proceeded to insult my intelligence by offering me an additional 15$ per a month maintenance fee in exchange for a new unit and once again I have refused. And now I'm left with a $1000 bill from these scammers and a $340 bill from their software company.

SCAM-RUN!! I was assured by this deceitful Courtney pleasant from BIRMINGHAM SOULFOOD/PLEASANT BUSINESS RESOURCES Leesburg FL. (Google it.) Assured me there were NO CANCELLATION FEES and we were able to cancel at any time without penalty. Several times money has been taken from my account. 1st by this awful FDGL and then from what I can gather Pleasants company. I noticed for several months there were hundreds of dollars taken from my account over the 11 months I had the system. I contacted him and told him about this and the money was returned to my account after waiting 3 weeks. TWICE they took hundreds of dollars from my account and I was lied to by this thief stating I would receive my money back retro. This last instance stemming from some PCI document that I WAS NEVER INFORMED OF, they've taken $803.00 from my account.

I signed up with First Data about 8 months ago. I had no idea I was signing up for 4 years. I wish I had read reviews as there are so many that are dissatisfied. I bought the machine so I wouldn’t be saddled with a 4 year contract. They made no mention that even if I bought the machine that I would be in a 4 year contract. I’m shutting down due to Covid and a recall of equipment by my supplier. No fault of my own. They offered no solution other than telling me to read my contract. I’m disgusted by this company and I can see that I am not the only one.

I Own a Auto Dealership in the Dallas Metro Area and I got screwed over big time by First Data. I had been using Square Cash for over 4 years with no issues. One day I go to my Bank BBVA to make a transaction and my banker introduced me to one of their Reps who later convinced me to get a Clover Device which was under First Data. He told me I would only get charged $0.25 per Debit pin transaction $9.00/month fee and chargeback protection. I was happy Finally at last a cheap reliable POS device. I paid about $800 for the device including taxes and signed the contract.

I'm very thankful and grateful for the case manager Miss Jodie patience and understanding throughout this misunderstanding, and I look forward to working together and continuous business. Thanks Again for all your help.

We have used First Data Merchant Services for our business for 5 years. The customer service is deplorable. When we tried to cancel, we were told that we have a contract and that we must cancel it within 30 days of contract date. I called within 30 days and got a complete run around. Too long to type out here! Then I was told that I need to also cancel the contract with the Equipment leasing company (same company-different department) and they tell me that the contract for equipment is on a different time line than the merchant services account. So even though I have cancelled the merchant services account (after honoring the 5 year contract) there is still 13 months left on the equipment contract.

You withheld all of our payments. My boss had to fire me because of you guys. Why?! You are horrible!!!! I have nothing more to say but I have to.. Stay away from Fiserv / First Data. Horrible people, horrible company.. Run run run!!!!

So my fiance and I own L&L Tech Solutions. It is an electronic store and we focus primarily on e-commerce however we do have a few retail locations. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. Branch manager advises that this would not happen and we were good to go!

So my fiance and I own L&L Tech Solutions. It is an electronic store and we focus primarily on e-commerce however we do have a few retail locations. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. Branch manager advises that this would not happen and we were good to go!

First Data is a nightmare. I signed up with them and was told I would be charged $0.29 per debit card transaction. When I started getting hit with ridiculous fees debited directly from my bank account and started wondering what was going on I called and was told about interchange fees. No one ever gave me the rundown on interchange fees!!! I've been trying to cancel and the customer service is terrible!!! Every time I would call this joke of a company would tell me they have a transfer me to the person that signed me up. When I finally did get a hold of the leasing department I was told I would get a shipping label in the mail to return my equipment. I never did get it. Now these thieves are debiting money from my account every month and on top of that are charging me for having 2 apps installed on the device I leased.

Incredibly difficult to get a competent and helpful representative. Countless calls and long waits over months trying to get closure on a lease buyback. It was a complete nightmare with FDGL and the independent sales organization (ISO) who sold me on an incompatible solution.

Do not get involved with this company. The sales pitch is a lie. They tell you one thing and deliver another. Very dishonest. Would never do business with them again. I Was told my processing fees would not be any more than $250.00 a month after the card discounts and that there would be no equipment fee. WRONG. I allowed myself to get roped somehow into a lease that has me paying $15000.00 for equipment that I DID NOT NEED. DO NOT USE THIS COMPANY. VERY UNETHICAL SELLING PRACTICES.

So very bad at customer service, they revised my contract and entitled themselves for extracting money from my account for 48 months with no cancelation rights. Been at the phone with them. All nonsense responses. They pass you to different department and when you ask for a supervisor you will be transfer to a line that nobody pick it up. Employees are so unprofessional and majority of them with a very heavy accent that you barely understand them. They're doing a very nasty business. I wish I never done that deal with them.

Was contacted by First Data Global Leasing that my card machine lease was up. Agent told me that the clover was the same as the machine I was using. NOT EVEN CLOSE!!! After months of emailing and calling. Najmah ** got me a return label to send back and promised the lease would be terminated. Sent machine back, Months of emailing her to ask what was going on no response. She would call and hang up, I would call rite back went to voicemail. Insane contacted my bank to help. Needless to say I am Paying this lease off. They crooks plain and simple. Shame on First Data for suggesting this company!