About First Data Global Leasing
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First Data has been a nightmare to deal with from the time I signed the contract.
- They sent me a credit card transaction dispute after the deadline on the notice had expired leaving me to have to try and get the money through a small claims action.
- They can't seem to keep track of information including where the returned equipment went.
- Their salesman Ari Title lied about their services to get the contract and now isn't with the company anymore to follow up with.
Avoid doing business with 1st Data.
Please stay away from this company. This company is fraud, customer support has been absolutely horrible. During the lockdown closed the business for couple of weeks. They start taking money from my account, it was huge amount around $1500 dollars, I was shocked. When I called them find out it was chargeback. Their answer was, "Sorry we can't do anything." Even we called them couple of time to provide better machine, we were told we had to pay extra on top of the monthly fee of what we were already paying. If something wrong with debit machine their estimate of 3-4 days before someone would be able to come in and take a look. Which is too long for any business to be without a working payment terminal. They told me to pay more than $2000 if I cancel my service with them. STAY AWAY, IT'S A SCAM.
Do not fall for false promises. Extremely high processing fees and Clover station lease. Nowhere near the "savings" promised by their rep. Transferred to a "Cash Discount" process where the fees are supposedly absorbed by "Credit Card" transactions yet they are charging the customers the additional fee and charging our business the same. Double dipping you might say. Overall fees are at 4.3 percent and due to increase according to their last statement alert. Do NOT use 1st Data. Customer service is a joke and when questioning their fee structure I was told to change merchants!! THEY DON'T CARE!! Seeking to invoke a class action suit. If you have had the same issue contact me at **.
BUYERS BE AWARE, you are going to pay thousands of dollars just to cancel with them!!! Before signing the contract with this company be very careful what you signing into, first of all it is impossible to cancel the contract with them. The sales rep told us you can cancel anytime but guess what - since we are closing the business due to COVID19 we spent hours on the phone trying to close the account and we end up in transfer from one person to another for 2 hours until you give up and hang up. This is for days. The other option is to pay 3000 USD!!
The only other option is a payment of 70$ for four years for a piece of machine that you could buy for less than 200$ and you cannot return it if you return it they will charge you a couple of hundreds more for "improper return of equipment" and a few hundreds fees and you still stuck with 4 years contract, they promise you that you will save on the transaction fess but you end paying thousands every year for all the hidden fees inside the contract from monthly fees to annually fees.
The third thing the contract require that you become a personal guarantor and even if you want to transfer the machine to a new business you become the personal guarantor and the new owner as well. It is so shady business, do your research and never trust the salesperson which is now in a meeting every time we call her the scam artist. PLEASE STAY AWAY AND LOOK ELSEWHERE.
This is an e-Commerce horror story, I feel obligated to post our experience with First Data Merchant Service as a stern warning to all you small merchants out there who are working hard building your business and trying to do the right thing. We first processed with First Data 8 years ago, multiple websites selling legit health supplements, about 100k/mo, no problem. We then moved to another processor a year later for a cheaper rate.
This year, March 2020, we went back to First Data, again multiple websites selling legit health supplements, about 100k/mo, one month passed, no issues. Suddenly, on April 21st, we got a voice mail from someone in their risk department by the name Chris saying our account is terminated immediately for security reason. We tried to call back, but their risk department only has vm, no one picks up the phone. We are like, ok, fine we will just switch to another processor. We sent out our application to 3 other processors, all got approved, ready to board, then one by one called back and said this to us “Sorry, we have to rescind our approval because you are on the MATCH list.”
We scrambled to find out what is MATCH list first. For those of you don’t know what a MATCH list is, google it. It’s a Master Card/Visa blacklist for merchants and once you are on the list, no processors will approve you again. By this time, we are losing thousands of dollars a day not being able to process. Logically, we tried to call First Data risk dept to find out why they placed us on the MATCH list. It took them 2 weeks and 10+ voicemails to call us back and told us that they placed us on the MATCH list because we were processing another health supplement site (albeit it’s a legit website that First Data's processed for us 8 years ago) that was not on our application. When we filled out our application, we only put the primary site on there.
We tried to explain to them that this is not intentional, the secondary site has 10% of the traffic, it simply didn’t cross our mind that we are doing anything wrong that’s worthy to be terminated let alone put on MATCH list. The MATCH list is reserved for high risk merchants who pose risk of material damage to the processor, such as deceptive merchants trying to process a illegitimate/illegal third party site behind their own mid. We are nothing like that! But FirstData won’t remove our name from the MATCH list, completely disregarding our explanation and circumstantial evidences which backs up our explanation, their official line is “you've violated our terms of service.”
Now, we have been selling online for 10+ years, we have encountered this scenario a few other times, sometimes, the processor only require you to list your primary site on the application due to limited space. Sometimes, the processor will remind us to give them our full list of of domains to get approved while processing (that’s why it never even cross our mind that not listing all your domains on application could even be an issue).
Most experienced risk department analysts can tell when a merchant is making an innocent mistake vs. when a merchant has malicious intent to deceive. First Data risk analyst makes no such distinction, they simply don’t care about you or your business. They don’t care that you are struggling to feed your employees in midst of Covid-19 pandemic, they put you on the MATCH list with a simple click, destroying you and family’s and your employees' livelihood. Later I found out that in this industry, FirstData is known to approve applications quickly and terminate quickly with zero communication — THEY JUST DON’T CARE about their merchants, it’s just a numbers game for them!
We later have spoken to a few other merchant service providers, and they all said frankly that if it was Walmart or Bestbuy who made the same mistake (one of their employees processed a different domain under the same mid because they didn’t know better to check first), they will not get terminated. They would get a call from the processor to correct the mistake instead. When you are a small business, no one cares, especially FirstData. So choose who you process with carefully!
Never deal with this company. To be careful, they signed the leasing agreements as trap even though you switch to a new brand like Nuvei, the same company with different brand. They never removed your old leasing even though you sign a new one with them. Scrutinize to charge for two leasing contracts.
As the Executive order is in place for all non-essential businesses in the state of Michigan, utility companies and cable companies etc. have put in place reduced fees and even free services. NOT FirsData Global Leasing. They only offer a soft-cancel which makes your credit card machine inactive. It's a joke. They will not work with you at all and their cancellation fee is $450. They are a total scam as I have seen an increase monthly to my credit card merchant services compared to Paymentech. "STAY AWAY." They price gouge you. They simply are not an honest company, and that will charge whatever they want.
They have held on to my funds over $16k, I am a small business and I have called and called still yet to receive a call back or email. They just held on to my customer payments for an Anomaly and do not correspond. This is ridiculous because I have a business to run and kids to feed.
I fell for the sales rep pitch on leasing Clover equipment. I recently sold my business and have not received any satisfaction from the company in terms of returning the equipment OR providing details on the payoff. After 6 attempts over the past 2 weeks with a computer voice to have docs mailed or emailed. DO NOT use these folks whatever you do. I promise you'll be sorry.
This company is lazy, and have the rudest staff. They are disrespectful and do not understand who pays them. As a merchant, I have lost numerous chargebacks worth thousands of dollars over the most ridiculous reasons stated by First Data. They do not defend their merchants, the way the banks defend theirs. This property is a hotel, and we receive numerous credit cards on a daily basis. We get people disputing charges, and always lose them in every case over very ridiculous reasons. When I call to find out they give attitude and do not answer questions appropriately. I called recently about a chargeback where I had provided them with ALL documentation including a credit card authorization form from a card holder, with the card holders IDENTIFICATION and all information signed.. Still lost over $1000.00 because the transaction wasn't face to face... Ridiculous... Absolutely ridiculous..
They ASK for a credit card authorization form and then say it doesn't matter and holds no value..yet it's a document they ask you to provide... What's the point then? ...Absolutely horrible business..these guys should have some accountability. Lose another chargeback because the picture I uploaded was a bit "blurry"..lost 500$ because of that... This company is horrible!!! stay away at all costs... They will drive you crazy.
First Data Global Leasing Company Information
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- First Data Global Leasing
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