Walgreens Pharmacy Reviews

I found that Walgreens is a very customer first Pharmacy. I was in another state & the pharmacist was very helpful in getting transfers for my meds in my home Walgreens Pharmacy. Actually where some pharmacies can take 3 to 4 days. Walgreens was on top of it. My meds were ready the next day. Always very helpful and making sure I understood the whole process. In fact when I got home I transferred all medicine to Walgreens. The Walgreens I go to is open 24 hours. And has a drive up window. I have been referring friends & family to Walgreens.

Best pharmacy I ever went to, very knowledgeable, wait times are average and they explain everything you want to know about the drug. I would recommend this store to anyone.

The Walgreens my wife and I go to tries to help us as much as possible. Now that we are on Medicare some of the medication are very expensive. One for my wife is $400.00 for us to pay even with Medicare Part D and a supplement.

It would be most beneficial if the pharmacists were kept at the same pharmacy longer. They seem to leave or be switched around too frequently. It seems to happen when they are especially knowledgeable and are customer friendly.

I love the local Walgreens. The employees go above and beyond to assist the customers. I am handicapped and they always ask if I need assistance and offer to take my purchases out to my car. The pharmacy is also very helpful. They know me by name, have assisted several times when there was an issue with my prescription. Walgreens makes my life easier.

The Walgreen's that I deal with is fantastic. They attempt to accommodate the customer on every level of interaction. They call one promptly when the prescription is ready, and if they don't have the medication in stock they promptly find it. And they are very helpful with finding over the counters medications!

I have been using Walgreens since I became very ILL 10 years ago. I know everyone in the pharmacy and they are always great about answering my questions.

There is never a time over the course of years when my pharmacy is adequately staffed. The drive thru is typically a parking lot and the cashier lines are always slow.

I called in 2 refills at the South Tyler location in Tyler, TX. I am on social security and did not have enough to fill a 90-day Rx so asked for one month. They told me $10. ** is listed on YOUR WALGREENS generic cost as $12 for a 90-day supply. I also noticed many other drugs (I am on heart meds as well) were much cheaper than I had been paying. I called the pharmacy and spoke with whom I believe was the pharmacy manager and she told me that she used the price the computer uses at the time of the refill. She said "they probably need to update that." I'm furious.

Not only does Walgreens have the prescription you need, sometimes they don't but generally has it later in the day or next day. Also their store has a lot of seasonal and everyday products.

Walgreens is an easy to use app on the phone allowing me to scan my refill easy when needed, also the pharmacist do their best to give the less expensive drug needed to fill prescriptions, and most of the time depending on if the doctor has to approved. If not then you can go pick up your order through their convenient drive thru service within 20 min.

Great experience at my Walgreens on Garfield Ave. Quality generic drugs compared to Walmart. Bad was taking away our 24 hr store in our City. Smart helpful pharmacists!! Switched the generic provider to an easier pill I can swallow, that was awesome.

The attention is good, but its prices are higher than other stores, therefore in certain occasions I prefer to go to places like Walmart!

Overall a good experience, sometimes the wait can be frustrating especially when the drive thru is busy. Seems to me they could use a little more help at the register.

For the most part they are Ok. Unless you have home delivery. They send the prescriptions via FedEx which takes 2-3 days. I have meds that must be kept refrigerated. They put a freezer pac in the box that lasts a few hours. In the summer after 2 or 3 days 4 if it goes out on a weekend or holiday. My meds have heated to over 100 degrees and when delivered are radiating extreme heat!! The meds are up steamed together and are impossible to separate. I doubt they have any potency either. I called for 4 months in a row last summer and nothing was done. I finally had to switch to La Quinta Pharmacy who hand delivers upon processing so it is delivered to my home the same day it is packed and still cold.

The pharmacists at my Walgreens are wonderful, always friendly, always so helpful with anything I may need even helping me get and use coupons. I am glad to have them at my Walgreens.

As long as I give enough time for a refill my rx is always ready. Store looks great and is well stocked. The pharmacy team is very friendly and helpful.

The waiting time is bad even though there are four or more people working, the wait time is way too long. I have been to other places where are less workers and less time, and to call there and wait time is the worst. It will say there is one person ahead of you but wait time if you are lucky 15 min. wait every time I call. Things only run smoothly when one head person is working and lately they are pushing out pills when I am not ready for a refill. They just want that state to pay big bucks. This store really needs improvements.

The pharmacists and technicians at my local Walgreens are always helpful and friendly. If there any questions about my prescription or if there any general questions they always take the time to help.

They refuse to order me brand on my meds, I don't like generic because they don't work and should be banned period. It has taken them as much as 4 days to fill some of my meds.

I have had reasonable service thru this pharmacy as long as I call in my prescriptions before I run out. And they do call and let you know that you're about out. That's helpful.

I get so tired of getting to the pharmacy and having to wait for such long periods, only to get to the counter and be told that my prescription will not be ready for another hour or so.

Whenever I have a question about my prescription most of the time the pharmacy department at the Walgreens I go to, help me. I had a new prescription that I knew I was allergic to. My new doctor had given it to me, I ask my pharmacy department to look into it for me. They did and give me something else, thanks Walgreens.

My best experience was when my son has a asthma attack and he needed his prescription filled quickly. I was assisted with my order right away. The pharmacist gave me a breathing machine for free and a lot of samples of medications also.

I feel that South Plainfield needs a drive up window, the store itself was Drug Fair. The building needs work. Seniors needs to use the bathroom and it's upstairs.

I like Walgreens because staff is friendly. I'm get in and get out or go through drive through. They have reasonable prices. The Pharmacy will work with our to get the prescription price down if cost too much or will work with Dr.

Walgreens pharmacy is great, they are always asking "how can the pharmacist help you." I love that. I hate the fact that they are so busy. But they are very considerate.

They also have the medication that I need. But they seem to a problem with my refills. About 30 percent of the time to wait on medication is a really long time. But overall they usually filled the medication pretty fast.

The Walgreens where I get my prescriptions filled is always friendly and helpful. Sometimes the wait is a little longer than I would like and at times the store hours are not great for me, but the friendliness and helpfulness of the employees makes up for the inconvenience of the times and waits.

Walgreens retail always had what I needed in stock, fully stocked and pharmacists were knowledgeable, helpful, kind and respectful. I use past tense b/c now, not that I'm not working and often without use of my vehicle, I'm forced to use CVS as it's walkable, weather permitting. My one "issue" with Walgreens is Mail-Order Pharmacy. It's nearly impossible to communicate with a pharmacist or a customer service rep efficiently, if at all.

Pharmacist are always polite and knowledgeable. All but I think one staff member has always been very polite. One lady even knows my name when I walk up. I keep telling her I need to buy stock so I can pay myself back.

The store is super clean, and clerks are friendly enough. However it's always overpriced and many times when I've needed a prescription filled they're closed. The closest late hour Walgreens isn't close at all. Otherwise I wouldn't have any issues.

The Walgreens I use is amazing in every way. If I'm in drive thru, the wait time is acceptable. When I go inside, I'm most ALWAYS greeted with a happy hello and smile. I cannot possibly count the times which I've been offered assistance out of the blue in any area of the store. It's well organized and kept both clean and shelves faced as they should be. The pharmacy is top notch.

I was really impressed with the quality of their Service. The staff was patient with my questions and even checked for my best price on the items purchased. They call to remind me of my refills. I picked them for their prices, but their service will keep me as a customer.

Some of the counter people at the pharmacy late afternoon and early morning need to be a little more pleasant when waiting on clients. They also need to provide 90 day supplies.

I love that there's a drive up. The pharmacy staff are all really helpful & nice. They are quicker than more at filling your prescriptions. The only downside is that not all of pharmacies are open 24 hours anymore.

My grocery store pharmacy, HEB, is very service oriented and the pharmacist is easily available. So Walgreens cannot compare, but I use it for the prices on drugs not covered by insurance due to availability of coupons.

Walgreens Pharmacy is fair priced compared to CVS. Pharmacist are helpful and informative and work with patients kindly with patience. Generally are conveniently located. Their rewards program is okay; enough to entice me in. Sure beats CVS.

I can always get everything I need. It's convenient to my house. The holiday items are great and some can only be found at Walgreens. It's the first store I look for when I travel.

I have used Walgreens faithfully for years. I have needed to fill prescriptions over state lines and worried that this would get complicated. It did NOT. I have also found that wherever I go the pharmacists and other staff are incredibly helpful, cheerful and treat you like you have been a customer forever. That means a lot to me.

Walgreens is very helpful in understanding your needs. Pharmacist takes time to explain all your questions and also keep me up to date on shots. The assistants are also very helpful. They take their time. If you have questions can help you find a otc med that is right for you.

I have had consistently excellent service from my local Walgreen's pharmacy. They rejected a phone in script due to my drug allergy & obtained the replacement. They also work well with insurers.

The pharmacy dept has always offered excellent advice and medication direction. The pharmacy staff do a good job staying the course during their busy days.

Walgreens is a pharmacy that is one a person can trust. When I had a problem with a script for my infant son with a heart condition I contacted Customer service with my concern. Not only did they remedy the problem but I also received a card from the pharmacist herself! They really do care about their customers they serve and go above and beyond.

Walgreens has been consistently overcharging me for my prescriptions. The last time they ignored my MFG loyalty coupon co-pay, then made me sit and wait one hr while they were supposedly trying to confirm the copay on a Sat. when I know that they are not even there. I left without my 3 month Rx & was told to return again on Mon. I know that the info is in the computer. This pharmacist decided to "stick it to me!" just because she felt like it!!! They also had another Rx mislabeled with the wrong med & refused to change it which is against Fed law. Seriously, I am worried that they will kill someone with lack of care & responsibility. I will have to call my Drs. office & have them write a new Rx. The Drs. office agrees with me: Walgreens is the worst!!!

Every time I go with a couple of prescriptions I'm told they'll have to see if they have in stock. I order this every month, you would think knowing this they would have the foresight to order in advance & have in stock.

I never thought of a pharmacy as being a one stop shopping place. I would have an easier time finding my OTC meds if detergents, toys, clothing etc were on one side of the store and aspirin, bandages and other true pharmacy items were in a separate areas. After all this is a pharmacy not a grocery or toy store.

Love their smartphone apps and website because of how well they notify and how easy it is to renew prescriptions. Folks are attentive and knowledgeable.

I love this store. It always has what I need and the pharmacy is great. I have been to others and there was always problems. The employees are always so helpful.

Really need to work on their wait time. I have wait over 2.5 hours for prescriptions after being told it would be just a 20 minute wait. Some of their employees need to work on their customer service skills. They are unfriendly and can even be very rude at times.

Prescriptions are always ready in reasonable time except one location in Palm Desert, CA where it took 1-1/2 hours while I waited. Generally speaking, ready in 15 mins. While I wait, there's lots to look at &/or purchase. Beauty products, great & plentiful greeting card options, hardware, seasonal/holiday items & more!!!

It is a great pharmacy; indeed, treating the customer as a friend or family. In addition, the pharmacy has a lot of different products, so you can looks around at the prescription waiting time.

They fit the bill at all times. No problems with pharmacy. The rewards program has been beneficial for me and my family. I like when they greet you, very professional.

I really do not have too many complaints about my pharmacy! Everyone there is very nice and very helpful. I always have a great experience when I go to the pharmacy.

Pharmacist are very impersonal. They have no interest in helping. Also, I called to make appointment for flu shot. When I arrived on time. Line for pharmacy was 30 minutes. I left. This pharmacy is always understaffed. I will return to Publix. They are so much better.

The pharmacists at Walgreens have always been knowledgeable, friendly, respectful and even know me personally. I could receive my medications by mail, but I much prefer to have the helpful interaction with them that I have always experienced.

Personnel makes the difference. They are always friendly and helpful, even the managers. Pharmacy wait time can be lengthy which is why I call or do online. Prescriptions have always been accurate and if I had a question the staff would resolve my concerns.

Walgreens saves people money. I always save the least 15.00 on any purchase sometimes a lot more. The wait time is also good, I can't complain. Thanks Walgreens.

Walgreens is my pharmacy of choice and has been for many years. For me I have used only three Walgreens in the areas that I lived in. Even though they are all affiliated I learned to not take prescriptions to any Walgreens Pharmacy but to only the one where you live. This way your prescriptions are in one place. This worked out very well. The pharmacist have a very broad knowledge base and are very informative.

I am satisfied with my pharmacy for the most part. One downside is occasionally my medication is out of stock and I have to wait or get a partial refill.

Great reward system. Let's you return opened cosmetics if you don't like them. They call you when your prescription is ready. You can pick up household items. All good.

My store is always professional, clean and staff excellent and knowable of products, cheerful, and definitely on top of items I need. The pharmacy is well stocked with hard to find items and they are able to recommend generic substitutes if cost is beyond my budget.

Pharmacy always on time. Love the reminders. Enjoy checking out with the helpful staff and appears mostly cheerful each encounter. Wait time is most always quick.

Courtesy by staff waiting not bad in spite of many people placing or picking up rx. Clerks are helpful and if they don't have the answer to your ? They find someone who does.

Every time I use Walgreens pharmacy (Lawton, OK, Sheridan Road) there is issues submitting RX manufacturer coupons. The pharmacy techs do not know how to enter the coupon, so I am asked to come back to give them time to figure out how to enter the coupon in their system. The coupon I was using was for **, coupon states "No more than $15.00 copay, if your Ins., does not cover the RX." Walgreen's calls for me to pickup my RX, and states total due is $25.00? WHAT!

I was a CVS customer for 10-plus years. The customer service in Dumfries, VA was so poor that I switched my prescriptions. I love the great services Walgreens provides like my doctor sending a script and it is ready immediately.

I use a really nice pharmacy. Very helpful staff. Problem is the long wait time. Most necessary and desired products are available. Questions and concerns are always addressed by the pharmacy or store staff.

Somehow they should only use the drive thru for pickup and drop off. It seems like there is an insurance problem or the medicine is not ready and it holds up the whole line until they finish these problems.

Able to go online for refill and pick up the medicine the same day, also has a drive thru window. They work with you about reaching out to your doctor for refills.

I get wrong script 9 out of 10, often takes 10 days to sort out their mess. They have no idea how to talk to insurance. I have to call my insurance and have my insurance call them to sort out their mess. Always blame my Dr or my insurance. ALWAYS turns out to be their fault. ALWAYS. Most of staff belligerent, would rather interrupt, argue than listen. Worst pharmacy I have ever dealt with. Horrible people. I cannot believe they graduated from kindergarten.

There have been so many complaints with ** with the MFG being Actavis that the pills do not work. When we ask the pharmacy there is a difference from when it used to be Watson and they say nothing. Well if you look in Med chat you will see that thousands of people have complained about them and it seems like Walgreens doesn't want to admit it and doesn't want to change Manufacture. They say they have not gotten any complaints which is a lie. Something needs to be done.

Urbana Il. I have been going to this pharmacy for years. My Dr. called my prescription in on Monday 3/14/17. Walgreens called me to tell me it was ready to be picked up with a co-pay of 484.00 which floored me. I have very good drug coverage insurance. Mind you this was for 30 pills. I told them no thanks. I called my insurance co and they said I could get the exact same medication for 100.00 for a 90 days supply by using Caremark CVS. I will be transferring all my meds to CVS. I can only imagine how much Walgreens has been overcharging me for my prescriptions through the years. Please check with your insurance co before filling a prescription at Walgreens. I will never step foot in another Walgreens.

Have been using Walgreens for approximately 10 yrs. and have had a very frustrating experience virtually every time I try to refill a prescription. Should have changed pharmacy years ago but I guess I am just stubborn. They, with rare exceptions, virtually Never get the prescription right. Have to go back next day when they have "fixed" problem. Computers seem to totally confuse them.

I have a chronic disease for which I am prescribed pain meds on a monthly basis. Most all of the pharmacies that I have had to go to in Oro Valley and Marana AZ have not treated me like a person. Especially one pharmacy at La Canada and Lambert in Oro Valley. I have been going there for at least two years and spending about 200 dollars a month in prescriptions. They know me and I was treated very respectable by the pharmacist Ron. Can't remember his last name. The pharmacy manager was very rude and did not want to explain to me changes in the new opioids laws. I apparently brought my prescription in three days early and needed her to explain the situation to me, because this had never happened before. In fact this was a phone conversation and she basically hung up on me with the receiver in her hand laughing. She never did explain it so I went to another Walgreens in Marana a little further away.

When I started back up with Walgreens this year I made a point of verifying that my prescription would be filled with PAR Pharmaceuticals as any other didn't work. My dr specified Par only!! I TOLD them it HAD to be PAR and they actually made me wait until they checked to see if they could get PAR the first time ordering from them again. They had been doing it when I was ordering from them previously. I came back they said yes they could. So that prescription was Par. I verified when I picked up. NOW THIS MONTH they decided to change it. I didn't realize it until I opened the container a few days later. IT'S MORE THAN DOUBLE THE SIZE IN THICKNESS!!

I have been going to this pharmacy for 6 yrs getting the same medicine. Nobody remembers me and they never seem to have my medication and to order it which isn't too bad but it takes 4 or more days for them to get it... You'd think after all these years they would automatically order it when they run out. Their customer service sucks!

Walgreens refuses my prescription because my doctor is Mexican! I just returned from surgery. I must say it was a real, live adventure. Upon discharge, the doctor ordered me to get a blood pressure monitor, but she forgot to write the script or to reveal her identity or to give me her business card. She must have known that Medicare would pay for the blood pressure monitor if they had a faxed script. So I called Walgreens and they said my primary doctor has to write the script. I responded that my primary doctor is Mexican & I live in Ensenada, Baja California & I love living in ENS. They said they couldnt accept his script. So I called the surgeon in SD, and his office refused to write the script because a blood pressure monitor has nothing to do with urology.

I keep getting emails stating, "To renew your prescription just reply to this email." I reply and after giving me another email 'thanks for...' I never get confirmation. It has been filled and is ready for pickup. Then 2 days later it gives me another email saying the same as the first. When I ask the clerk last time about this she said, "Oh, I'd never use that if I was you"... Huh... Why the ** (that's heck by the way and I may increase my vocabulary to other 4 letter words if you don't fire your programmer and hire a 5th grader). Can this be so hard or is it Obama's fault like everything else in the world?

I go to Walgreens to get my medication. They want to charge me 500 for it. I say no, they recommend a pharmacy that they and the insurance company work with. They want 410.00 for my medication. I go to Costco and they only want 34.00 for my medication 37.00 for non-members. Now how is this possible? Only answer is that this is a clear example of how these companies work with the pharmaceutical industry to gauge customers. Walgreens should be ashamed and people should stop buying from them. I will never walk into another Walgreens even if my life depended on it who know what they would do beside their customer service attitude is bad a piece of furniture has better customer service.

Always an issue or complication when using the pharmacy. Most recent. I injured my back - 4+ fractures in my lower back and a broken pelvis. I had received a prescription from my GP for ** for 1 pill every 6 hours. Another story - he gave me the RX, did not refer me to any specialist and said that he would NOT REFILL the RX again, PERIOD. I went to the ER again because of the severe pain and after a CT scan, received a new prescription from my doctor changing the dosage from every 6 hours to every 4 hours. He was surprised at the amounts of damage and referred me to an orthopedic "surgeon" Doctor. So I went to fill the prescription the next day and they said it was too early, not taking in the change in the prescription. I called on Monday to explain the situation and the girl said it was no problem, they could have filled it on Saturday when I needed it.

Had to wait in a long line for them to tell me that I couldn't have a medication in junction with another medication which I've been doing for the past six years. The pharmacist also after an hour waiting and 30 minutes of me standing there watching her ignore me as she's walking past. On top of that they asked me at least five times what my name was and they called my name to begin with and let two people confront me and then telling me that I can't get my script filled because it's a day early but my doctor specifically want to me to have it for today. I can't even tell you what has gone wrong with Carpentersville Walgreens but it is the most ridiculous unprofessional incompetent and they're not about customers at all. All they do is throw drugs around. A joke. This pharmacy is a big joke.

The Walgreens in Laurel MD on 600 Washington Blvd, Laurel, MD 20707 has terrible customer service. Today, I waited 10 minutes for my prescription (**), and I still didn't get it because of the ** (don't know his name), said, "Can I help you." I informed him I had been waiting for 11 minutes now and he had already asked me to wait for a few and then he tells me it was five people in front of me. Granted, I was the only person in the drive thru on today. Destitute service and I decided to go to CVS and stop getting my prescription from Walgreens in Laurel. This is not the first time sitting in line for over 15 minutes or longer. I know Walgreens don't care, but I do.

Pharmacist would not fill my prescription because she was questioning the number 2 in the date written by the doctor. She claims the two does not look like other 2s in the prescription. My prescription was due, there were no other issues other than the 2. When I asked what number she thought it looked like, she said she did not know. The date written was 2/24/2017. Which was the day I tried to fill the prescription. The 2 representing the month was the concern. Her name was Fazia and did nothing but give me a hard time. What gives her the right to be Judge and Jury? She claimed she would have to call the doctor to verify the date. Since when is a pharmacist a writing analyst?

The newest pharmacist at the Walgreens location I have been using for two years asked me why my doctor prescribed me my medicine and proceeded to tell me it was dangerous to take. Ummm pretty sure my pain management doctor isn't going to prescribe me something if they don't think I need it. I thought this was very unprofessional... Let alone asking me that in front of other people again very unprofessional. If I continue to be treated this way I will find a different pharmacy along with other people I know who have left Walgreens!

I went into Walgreens to buy a birthday card and some flowers for my sister in law's birthday which is today 2-17-2017 and when I took them to her she was thrilled until we took the wrap off of one bouquet and the petals started falling off realizing they were DEAD!!! I looked at the other bouquet that was still wrapped and realized they were also dead!! I was very upset!!! So I took them back to the store and they proceeded to give me a hard time even though it had been only 20 minutes from the time of my purchase and returning to the store!!!

Walgreens makes customer pay for cashier incompetence. I made the mistake of purchasing a 3pk of $10 Amazon gift cards from Walgreens (I usually buy them from CVS) for a graduation gift in June. The grad recently told me that when she tried redeeming the cards in Dec., she was told that the cards never got loaded from the cashier. I never thought to think of keeping the receipt after a few months because this has never happened in the approx 200 times I have purchased gift cards in the past.

I went on the 2.4.17 to Walgreens on Del Prado and Hancock Bridge park way. As I gave my prescription to this one woman... She has dark hair pushed back, on the heavy side. I don't know her name. About early 30th or under. She looked at the prescription then told me she will not fill out this prescription, I wondered why and ask her. I know the insurance will pay for it. I am on Medicare, Medicaid and Humana, been with Walgreens for some years and always have the same prescription. For 7 years, and she tells me she will not fill this prescription, again I ask her why not, she mentioned something about the **.

I've always for the most part, have used The closest Walgreens to wherever I live as my pharmacy. I have never had an issue until this past year and I need help! I've been using the Walgreens in Deptford NJ off of Cooper and Delsea Drive for many years. A new Pharmacy Manager was hired and now, she's caused major issues. A few months ago, I call as usual to see if my blood pressure medication was ready for pickup, she answered the phone. I know it was her because she has a very heavy accent. She was very rude and abrasive on the phone, I tried to stop her and get a word in. When I did that she hung up in my ear. Needless to say every single time I've gone into the store, drive through or call she was very nasty and abrasive with me. I spoke to the Store manager & I also called Walgreens Corporate Offices and filed a complaint.

Was treated like scum by pharmacist, went to er and got diagnosed with kidney stone, did not get out of er till 11:30 at night. My pharmacy was NOT OPEN at that time. The next day was not able to get out of the house because I was in so much pain. Called my dr office, to tell them what was going on and they said I should have no problem getting a small break through rx filled.

Went to pick up my daughter's prescription, I had her with me in car with fever, so I went to drive-thru. I waited behind a car for 15 min, I saw this lady got their prescriptions and leave. I advanced my car to the window and the pharmacist told me he needed my insurance card. I passed to him and I ask him if I can also get a bottle of children's **. His answer was: "Oh I am not going inside to shop for you, and besides you will have to come inside of the store because this will take time and you are clogging the line." I was shocked! I was there for less than 2 min and he already was telling that I clogged the line. I responded to him that I could not go inside the pharmacy because my daughter who is sick and with fever is with me in the car and that is the reason that I am using the drive-thru. I also said, "It is ok I won't buy the ** just let me pick up her prescriptions, I will go buy ** someplace else". (There is a CVS pharmacy close to my house.)

I live on a budget and by far they are so expensive, I rarely use them except when my other pharmacy does not have the medicine I need. I have shopped prices on the same medicine at 4 or 5 pharmacies and Walgreens is always the highest price.

The store is always clean and the employees always offer assistance. The rewards program is great. Whenever there are 3 or more people in line the cashier will always call for assistance to ensure that you are not waiting in line for a long period of time. If you call in to refill a prescription and you do not have any refills left the pharmacist will contact your doctor and they also call or send you a message to let you know your script is ready for pick up.

I always have to wait at least 2-3 days for my meds and there are too many new people. I really liked the pharmacy back in 2004-2008. When they started to switch the pharmacy staff quite often and it causes a great deal of problems as some of them are students who don't know anything and some are good pharmacists who we have gotten to know really well (as I am in there weekly) and who know me by name and by drugs, are also being moved to I was told Walgreens stores that are not doing well. Well too bad for them so they send us the dummies. Very disappointed with their policy. I have gone so far as to contact their headquarters with complaints of not having the right number of pills in the bottle, of being extremely rude and to top it off there are times that me and my daughter have actually gotten someone else prescriptions in our bag.

Walgreens is the best pharmacy for me. I love the auto call system to refill my prescription & the reminder when it's ready. The auto refill system reminders are very helpful & the pharmacy staff is always available to answer questions. They also give vaccinations without having to go to my PCP. Love it!

Left Rx at 10 AM on Wednesday 25 January, received numerous messages that they were " working" on the Rx. Tonight at 7 PM, learn Humana won't cover the Rx, asked how long they had known this, received blank stare. Terrible, customer service is bad, can see why their business is down 19%, highly overrated company. Not big league, never be great again!!

I am always happy to see the head pharmacist and pharmacy technicians each time I go. They remember who I am and call me by my name which usually is only done in a family type store setting but this is a large Walgreens and they still take the time to know who you are and what you need. They are awesome!

Walgreens Pharmacy would rather keep people waiting than hire additional workers and now with their winning the contract with the government (Tricare) an additional 20,000 customers have hit their local stores. We live in an adult community of 32,000 and the local Walgreens is ill-equipped to handle half that number. They are more interested in selling nonsense articles and foodstuffs than taking care of their customer needs. With 5 large grocery stores in the area, plus Walmart, there is little value in selling a quart of milk but no one can convince these people otherwise.

Oracle/Limberlost Walgreens I use this store the most often, I am here 2-4 times a month or more. Walgreens trains their employees to greet each person that walks thru the front door, as do many other companies. At some stores when the employees acknowledge you coming in it's more like "hey we know you're here and we're watching you!" (I truly understand that there is significant thievery going on.) I've never felt that at this Walgreens.

Walgreens is very customer service oriented. It starts as I enter the store with the cashier (by the door) welcomes all who enter the store. Walgreens carries a variety of items so if I have to wait for my prescription to be filled, there's lots to see/purchase. They also (often) provide a drive-up window for convenience. My prescription is always ready when I need it. I receive a text notice indicating they are about to fill my prescription, then I receive a text telling me it "is" ready for pick-up. It doesn't get much better than that. Walgreens' a great example for other companies!!!

Today January 23 / 2017 at 8:49 pm I contacted the Walgreens located at 13698 sw 8 street in Miami tel (305)221 4589 to clarify a medication I was given by mistake with a similar name. The call was taken by a pharmacy tech, a girl, whom after listening to my explanation only said that it was a brand name vs generic name. I tried to explain her that the name of the medication I've been taking for almost 4 years was for a different condition than the one I was provided with, she kept interrupting me omg'd in the background. I even told her I was a health provider and I knew about it, she simply hanged up on me.

The staff is knowledgeable & courteous, greets you at the door, always willing to help and the store always clean & well stocked. In the pharmacy, the wait time is terrible & it’s not just our location, it’s all over the area. You can complain about it to the local mgr, you get the same response no matter what the problem is. The corp office refers you back to the local mgr. Now you've gone full circle with no positive results. The problem is not that they are inefficient or don't care, it’s because they don't staff their dept efficiently or refuse to hire enough people to handle the number of customer for that store has.

Everyone is very helpful and their services are great. Staff is very knowledgeable and pharmacy team better than doctors. If you want to know about your medicine other than the leaflet just ask any one of the pharmacy team. They are very knowledgeable.

The store has friendly, knowledgeable staff, and love receiving mdsc. of $50 after you have $40 in rewards. On the whole, most of the regular priced mdsc. is too high. Even some of their sale product is also too high. Their sales are usually okay but I am an elder person and I don't need or want BOGO for 1/2 price large toothpaste. That is actually 3/4 the price of 1 toothpaste. That would last me for years and I am tight on storage. So this type sale is no good for me. Your pharmacy is excellent at Wichita 135th and Maize. They are always friendly and ask about you, your health and family. If you have to purchase an RX that is not insurance covered that will go out of their way to a coupon.

It's a good store and I like the employees attitude. It's wonderful experience all the time that I visited the store. It's clean, and the employees try to help you and be nice. They are professional and respectful. However, I didn't like that I have to wait a little longer, but I go looking around the store and the minutes pass fast.

I have been shorted one month's supply of pills when ordering for 3 months, otherwise I feel sure the pharmacist is knowledgeable; shelves are always being stocked so aisles are hard to get down; there never seem to be enough cashiers in the pharmacy, so lines are long; Reward Program is difficult to understand. Clerks are friendly and helpful. That's enough to keep me going back. The shortage of pills was worrisome, as I am on Medicare and so easily thrown into the 'donut hole.' The pharmacist, however, supplied me with 30 pills free of charge to carry me over.

I had a prescription filled about one month ago.There were 3 refills. I went to refill the prescription only to be advised that there was no prescription on my profile for the necessary medication. There was a prescription for a medication which was NOT mine. I explained I had gotten the medication through their pharmacy and it is not possible that there is no record of it on my profile. The woman checked and said that I never received that medication from them. As the medication was vital to my health, I had to go home to get the old container from the medication and bring it to the manager to PROVE it had come from them. I was advised that it was not on my profile because I had 2 profiles and they looked at the wrong one. I was then told I had no refills. I insisted that my physician had written the script with three refills.

The Walgreens Pharmacy I use is 24/7 which I need for my fragile son. Because of his medical condition, I can get prescriptions immediately. The staff is super nice and knowledgeable with my family. They are kind and know that sometimes he needs an immediate prescription. I call at all hours of the day and night with questions and they answer me in a sincere and considerate manner.

I can access and print my prescription history for new doctors and can do refills online from anywhere in the country and that is a big deal for me as I used to travel quite a bit. Having my prescriptions mailed to me raises too many insecurities with me as I am rural and would be wary of theft from a mailbox so having many brick and mortar stores to choose from is great and Walgreens is like McDonalds, they're everywhere!! Have never had a problem and they are always informative and friendly.

On 1/18/2017, I went to Walgreens in Rockingham, NC to pick up a call in prescription. As I walked to entry to be waited on, a customer who was sitting was called to get his prescription's. The pharmacy tech, Hunter started ringing out the gentleman and it was taking awhile to make the transaction. I was standing there for about five minutes or more and a vehicle pulled up to the pickup window. Hunter gets on the intercom and tell the customer, "someone will be right with you." I had just come out of recovery 1 hour before from a procedure (EGD) and needed the medication for esophagus irritation, and I was still somewhat drowsy. He finishes up with the gentleman and without even acknowledging me after standing there for that long, goes to take care of the young lady at the pickup window.

The pharmacist is knowledgeable and helpful. They take time to make sure you understand your medicine and will answer any questions you might have or concerns about anything. But sometimes the wait time is a bit long. Otherwise they are very good.

Great service. The hours have changed for security reasons. Just disappointed that it had to be. Walgreens has been reliable and affordable for my family for years. We have tried others but always come back. The helpful staff make it a pleasant place to visit.

After getting a vaccine shot for the flu, I asked if the singles shot was covered by my insurance. They checked on the computer and said it was covered. There was no copay and the insurance covered $234.39 for the shot. I got the shot. My wife with the same insurance went through the same process and got the same response. She got the shot. We each left the pharmacy with a Walgreen receipt that showed that there was no copay and the insurance covered $234.39. About one month later, they billed both me and my wife different amounts for the shot. (Remember we both had the same insurance). After talking with the pharmacy we found out that the statement they made was meaningless. They can choose to bill any amount that they wish if the insurance company refuses the claim. (Remember, they checked on their computer and the coverage was complete!).

The only reason why I gave them one star is because I had to. I would give them no stars. I would never go back there again. I will find another Pharmacy. I want to get my son's prescription filled as I always do except for this time with the pharmacist on Navajo Road in San Diego told me that my son's insurance was not covered. I have been using them since he was born. I've had the same Insurance since he was a baby. Now all of a sudden they do not take my son's insurance and Andrea pharmacist was very rude and told me, "Well you should have said up there and ask your doctor and get upset with your doctor about this." I explained to her that my doctor actually looked it up and make sure that they would still accept my insurance and he told me, "Yes they would." So I told her, "Why would I get upset with him for verifying that you guys accept my son's insurance and now you're telling me you don't."

I put in a script with military ID for coverage. When it was picked up I was charged full cost. When I went later to talk to pharmacist, he then told me they do not take Tricare insurance. He wouldn't help so I went to store manager, she was going to give me the difference back but pharmacist said no! She said she was sorry, he had the final say! I called corporate headquarters and they said I should have known they did not take Tricare at the time! I will never use Walgreens pharmacy again!

With the ok'd pharmacist the dept ran smoothly. Now it seems unorganized. I've waited both inside the store and at driver in up to 30 min. All of my drug info is suppose to be in large print and most of the time isn't. Rarely asked if I be taken med before and do I need to talk with the pharmacist.

Whenever I visit Walgreens I feel a sense of personal belonging. The cashiers welcomes me with a greeting, the pharmacy staff is very open to answering questions regarding prescription medications and over the counter medications. I feel I can trust my health based on their knowledge. In addition, the store is always neat and clean.

Hello I'm officially done with this chain! They discriminate against you and treat you like trash if you don't have certain insurance or look a certain way! They often refuse service if you disagree with them at all! Asking you to leave without trying to rectify a situation! Incompetent isn't the word to describe the pharmacy staff that didn't go to med school and want to be a doctor so bad! The tech that spent 2 months in school and know nothing about medications at all.

I would like to tell my story of what happened to me when I go to Walgreens Pharmacy, when one particular pharmacist is working. First, about three months ago I was in the hospital for kidney failure, and thanks God so far everything looks like it's going to be O.K. I wanted to visit my best friend in Georgia over the holidays, so I asked my insurance company for a vacation override, and they said yes to it. I was able to pick up all my prescriptions I needed, but there was one from Walgreens that I couldn't get because of that pharmacist I was referring to. It's a class three medication and she refused to fill it unless the doctor would call her, but the doctor was out of the country. I asked her why does she always give me problems when I come here. She said it's her discretion to either fill the prescription or call the doctor to get approval.

The sales people are awesome and I love my rewards. I have been with the same Walgreens for over 20 years. Though the pharmacy could use a little more people skills because their staff are rude at times. Also, it doesn't always have certain medicines on hand and it can take more than a day to get it in. Many times I could only get partial refills. It would seem that they could keep a closer eye on their stock.

The workers are all wonderful, everything in one stop, prices right, like home no matter what state. They open 24 hours. You can do everything in one place, send money, food, clothes, medicine. Only they quit letting you buy their gift card with credit card. We buy medicine with Walgreens gift card.

With the exception of wait time, I have no issues with Walgreens. I try to call in or will leave the prescription for next day pick-up. Pharmacy techs are always polite, professional, and helpful. They are the ones that deserve a high rating.

It's a great store with very helpful employees. The store is convenient and usually has what I need, including groceries and pet supplies and medicine. Everyone is very helpful and the sale prices are great!

85% of the pharmacy staff are helpful and seem to care. Then you have the other 15% that should not work with the public in the medical field. The manager is very good and if there is any issue, he assist in resolving them.

I am satisfied with Walgreens. Previously I used CVS but became dissatisfied with them and switched to Walgreens. I glad that I switched. Waiting time is less and prescriptions are filled quicker. I don't get hassled with messages urging me to refill my prescriptions when I am not ready.

My experiences at Walgreens varied by store. I've used Walgreens in three states. My current home Walgreens in Virginia Beach is outstanding because of the staff -- very customer oriented, knowledgeable, friendly and responsive. It is also close to home. I would not rate other locations as highly. I've used other chains but Walgreens has been the most convenient for me to use.

They do not process insurance in timely basis and mix prescriptions up. They are not well informed and rude at times. There are some well trained personnel there who are thoughtful and courteous however they need consistency in performance .

January 12, 2017 I left the emergency room at 4 a.m. The next day I went to drop off scripts. I went thru drive thru to the lane for drop-off. There was 1 car in pickup lane. They left. I had already sent me scripts the employee left and I was sitting there for 5 mins. I press the call button several times. I blew my horn several times and nothing. After sitting there for 5 mins a car pulls up in pickup lane and they come immediately to take care of them. I blew the horn and yelled, "I've been waiting for 5 mins you need to take care of me." The man in the other car rolled down his window, cussed me out and said he didn't care how long I was waiting there. She had literally put my scripts to the side and grabbed them to process now.

Trouble with the pharmacist making changes to meds. I do not like when they try and change my meds to generic brands without checking with me first. They take it upon their selfs to do this and if that is what the Dr. order then fine, but not for them to decide.

I have been going to Walgreens for many years, and love the low prices and variety of items. The pharmacy staff is outstanding. Customer service is exceptional, and rewards are awesome.

Wait time is often at least one hour, I usually have to come back. But overall, a great pharmacy. Love that they are open 24 hours and have a drive-thru window. Also, the pharmacy techs go above and beyond if one encounters a problem getting a prescription filled.

I have not waited in long lines and they are always working to improve their rewards program including those from healthy living habits. The specific store I visit is usually excellent, however I have been in other Walgreens that are not.

On Thursday Jan 12, 2017 my Doctor sent an electronic prescription to Walgreens at approximately 3 pm. I was still in her office. Later at 635 pm I contacted Walgreens to see if my prescription was ready and I was told that they had not received the electronic prescription. After I contacted them I received a voice mail informing me that my prescription would be delayed. This is a consistent ongoing issue with Walgreens. Bottom line I have an infection and cannot take medication because Walgreens has refused to fill my prescription and this is not the first time. At this point it has been about 18 hours without my prescription.

I have been doing business here for many years and the people are very friendly and helpful. I love the pharmacists there. We lost one who was transferred and am hoping we don't lose Kristi. She is the greatest. She makes sure when I am given a new prescription that I know how to take it along with my other OC supplements. The new pharmacist is very nice too. Even though they may be very busy they make you feel that you are very important to them. I have never encountered a rude person and the reward program is very nice. It saves us some money.

We live near a Walgreens that closes at 10:00 although there is a 24 hour pharmacy a little further away but sometimes we miss the closing time when coming back from work. Wait times are not bad although sometimes they don't have an item in stock and it takes a lot longer than it seems it should to get the medicine. Also the reward program is okay. We like our local Walgreens - staff are friendly and helpful!

My refills were not able to go through because according to Presbyterian, my insurance, the ladies at Walgreens were running it through incorrectly. I was told 2x I would get a call back and did not. I've filed a complaint with the Walgreens headquarters and their boss.

I enjoy the service and the employees at Walgreens. They are very polite, happy, and responsive to my questions. The store is clean and well lit, and the shelves are fully stocked. But lately, the wait time has been excessive and it seems they have a lack of enough employees working.

The store lacks customer service and professionalism. Pharmacist was slow and didn't have a professional demeanor about her action toward the customers. There was enough staff to assist customers with concerns. We had to track down staff for help.

The store is short of help. Yesterday I waited in drive-thru for longer than usual... I think it was because they were helping people inside and forgot about drive thru traffic...

Pharmacist is willing to look up info if answer is not known. Usually at least a two to six hour wait. Most of the pharmacy staff are good tempered and patient, helpful. I have one location I go out of my for as this location is where I've had the best professional help.

I always use Walgreens. They are very helpful and always have what you need or they order it and have it the next day. They call and let you know that you have a prescription ready. They try very hard to please you. Overall they are a good and friendly place.

This Walgreens located in Onalaska, WI HAS to be one of the finest in the Country. It's a pleasure to just visit there. We go here frequently as we have a lot of prescriptions to obtain. They have a very helpful staff all around. I can talk to a Pharmacist at almost anytime and get answers to almost anything. This store is run efficiently, it's clean and items are marked specifically. They also offer about anything one would need to purchase outside of just pills, etc. Top of the line facility - Five Stars!!!

I've been going to Walgreens for my Rx's for a long time because I trust the pharmacist's knowledge of the Rx's I take and can ask questions at any time. The pharmacy hours are very convenient too. I wouldn't take my Rx's anywhere else. A while back our insurance carrier stopped using Walgreens as an approved pharmacy (it had something to do with the contract between Walgreens and Anthem). We had to temporarily take our Rx's to a different pharmacy. It was awful! And I was so happy when our insurance carrier and Walgreens finally came to terms and worked out their "issues".

I love my pharmacy, they know me by name and by voice, they help me better than any other pharmacy ever has. They actually explain things to me when I ask questions. I love the rewards program, just wish that they would add your points to every prescription like they say they do. Also wish they didn't text me every time my prescriptions were NOT ready.

Shopping experience on January 3 and January 5, 2017 and before. I am a customer at Walgreens since 2011 and have noticed since approx. 2 years that the pharmacy at Park and King is desperately understaffed. Walgreens tries to alleviate the problem by using floaters or part-timers some of which are totally inexperienced, rude and have no idea of how to deal with customers. If Walgreens tries to give a chance to uneducated people they should to say at least provide some training in social behavior not even speaking of product knowledge which they lack entirely.

When I placed a prescription with the pharmacy I was told by my insurance company the cost would be $22.00 for a 30 day supply. I called before going to pick up the prescription and was told the cost was $108.00. The employees first were HORRIBLE TO DEAL WITH. Then I was transferred to a pharmacists who was even worse than the counter person. They just wanted me off of the phone and were happy to tell me if I hang up it would be better for all concerned. I did and transferred the prescription to another pharmacy that was 2 dollars more than the original price Walgreens quoted me. I transferred ALL MEDICATIONS from Walgreens and sent a letter to the insurance company advising them of Walgreens' practices and reconsider using them.

On Tuesday January 3, 2017, Walgreens on 585 Dekalb Ind. Way Decatur, Ga. I went to the front to checkout. There was 3 people waiting, no cashier. I asked the man in the photo dept to call for someone to check us out. He came over and call the lady in cosmetics to check us out. She told "no" out loud. She said it 3 more times, "NO." He had people in photo dept. This is unacceptable. My name is Yvonne **. I shop at Walgreens all the time. Never had a problem like this before. Would like a response. Thank You???

On January 2, 2017 between approximately 630 and 730 pm I just got out of the emergency room and we will I dropped off a prescription at the window and was told it was a 20 minute wait so I parked my car and went inside. It was just my seven-year-old daughter and I. When I went in the store I noticed all the Christmas items were on clearance so I went direct to the clearance aisle and started to purchase some of the clearance items. While I was over there I noticed a very large deck of cards that were open on the counter and said to my daughter who loves playing cards, "look at the size of these. Maybe we can find some in the box."

My wife had surgery to fix a broken ankle. A nerve block was used on her leg for the surgery. While the block was still in place, I dropped off a prescription for pain pills to the Walgreens pharmacy at Dublin and Union. That night the nerve block wore off and my wife realized that the pain pills which she had were not adequate, so she had me pick up a prescription for something stronger. I dropped it off, and was told that it would take an hour to fill. During that time, my wife got a call from her doctor, according to him the pharmacy called and told him that we had picked up the prescription from the day before. This was not true. Walgreens could have caused my wife to go through agony all weekend. Luckily the doctor bothered to call her, he could have just canceled the prescription. We will be using a different pharmacy from now on. A pharmacy that treats my wife and I like junkies does not deserve our business.

On 12/4, I went to the Walgreens on 6603 Wadsworth Blvd in Arvada, CO to purchase Christmas gifts. One of the gift was a $75.00 gift card for Burlington. Yesterday, when the friend who received that gift went to use it, she was told the card had 0 balance on it. I called Walgreens today, Manager put me on an almost four minute hold, then hung up on me. I called back, she said they "can't help with third party cards." Then, when I asked for help, she said to come in tonight with my receipt, but when I asked her who I should ask for, she informed me "Well, I'm out of here at 3 pm, and the assistant manager can't really help anybody." I then asked why she couldn't help me on the phone, since I had all the receipt and gift card numbers. She was very put out, I could hear an annoyed person in the background saying "just get her number."

I made an online order and realized that I left out an item. THERE IS NO WAY YOU CAN CANCEL THE ONLINE ORDER. I shop at many online companies and there is always the option to cancel the order immediately. I was told that all I can do is refuse the package when it arrives. Ugh!

For years, I went to Walgreens to get my son's script filled. Every time, there was an issue with filling (It was always resolved). However, There was always some long drawn out story about the cost. I always had to go back and forth calling insurance, calling Walgreens, again, calling insurance, etc. The last script that I refused to have filled, I wast told it was over $200. Which made no sense to me because it was a tier one, controlled substance drug. I was given some ** backwards explanation and didn't have it filled. Thank goodness my son was getting out of school within a few weeks and did not need it over the summer.

I'M SO DISAPPOINTED WITH THE SERVICE I RECEIVED FROM THIS LOCATION TODAY!!! I ordered thank you cards for the sympathy we received from a recent death in our family. I ordered a total of 65 cards via online because I like the convenience of picking it up when it is ready but it turned out to be more of an INCONVENIENCE!!!

The Walgreens stores specially the pharmacy stores don't have licensed pharmacy technicians. They used volunteers, cashiers and managers to fill the prescription and most of time people in risk because they don't want hire pharmacy technician instead they used that explained above. So guys careful. Don't sent your prescription especially, Santa Rosa, Rohnert Park, and Cotati and other stores in Sonoma County. Not good so careful guys. Thanks.

I used to order photos at Walgreens all the time (about 5 years ago before I moved overseas, then returned). I prefer a matte finish, so I get the mail order. When picking up at the store, the gloss quality is inferior and the image actually wipes off the paper if you try to trim it. I ordered a print and got a tracking number, but it stayed at a certain facility for over a week. I called Walgreens and they had no idea what happened to my print, but reordered it and upgraded the shipping. I received both on the same day. Not having learned my lesson, I ordered another print. It's been a week since I got the shipping notice, and it still hasn't arrived. What's more, the tracking number has it starting 20 minutes from my house (Maryland) then going to Ohio, then New Jersey??? It's a good thing these are not gifts or they'd be late. The coupon codes make the offers tempting, but the service is terrible.

I placed an order on Walgreens.com on November 30, 2016 for 7 bottles of shave cream. As someone who shops online frequently from a variety of retailers, I was surprised when I did not receive a shipping confirmation email within 24-48 hours (the email I initially received confirming the order stated my item would be shipped and arrive to me within 1-3 business days. Obviously that was a lie. This is where my horrendous experience with Walgreen's customer service team begins.

I was enrolled in the Walgreens Mail in Pharmacy as directed by the insurance company in NJ that covers me from a work related injury in my practice as an RN. The first month (11/2016), they made a med. error. They put two medications in the wrong labelled bottles! When I called to report this serious incident; I was told by their pharmacist Donna "too bad! I caught it, so it's no big deal!" Now - month 2, I'm told I don't meet their "good faith review"? I do meet it. There is a PDF of this form online. I reviewed it and both my doctor (of over 16 years) & I meet or exceed their bullet points & questions.

Walgreens: $190.88, Sam's Club: $24.00. A real attention getter for me. Maybe you also! Same medicine, same size, same quantity. In both cases, a cash transaction. The Sam's Club pharmacist surprised me, when all on her own, she apologized for the huge price charged at Walgreens as if to say how "unethical" it is in her profession. Her words.

On November 29 my husband went to pick-up a prescription for an salve for an open wound I have on my foot from a recent surgery. The Walgreens at Northwest Highway and Dryden in Arlington Heights said they did not carry it and that he would have to go to the Walgreens in Mt. Prospect on Elmhurst Road and Golf Road. When he went to pick it up he was told that our Blue Cross/Blue Shield policy did not cover it. The cost was $168. Since this wound has been a problem for a month we decided I had to try something else.

I have been taking very low levels of the same dosage pain medication for over 6 years. I have life threatening allergies to all NSAIDs. I get whole body deep tissue hives including in my lungs and stomach. If I take any sort of pain meds other than the one my Dr prescribed, he has told me I could kill myself fairly rapidly. I actually hate the narcotic painkillers I am now forced to use. I would do anything to be able to use ** again although I suspect the use of ** to block my pain for years (I was told I would never walk or work again as a result of being a passenger in a car accident at 27) helped create the severe muscle and joint pain I now suffer from.

My partner and I went to Walgreens on Cass Rd in Joliet last Friday, November 25th, 2016. We ask if it would be possible to refill his medicine (which is very important not to miss a dosage) that night. They told us that our medicine will be ready today, Monday November 28th, 2016 in the morning. I asked the clerk if our medicine was going to be ready for sure, and she said "YES". However, today I call to double confirm and the pharmacist in charge told me that she wasn't aware of it. That she was going to begin to submit my prescription for tomorrow at 2:00 pm. Should I trust the pharmacy of Walgreens at Joliet again? I don't think so! Lack of negligence, organization, and the pharmacist unfriendly tone voice, is helping me to reflect and reconsidering if I should go back to Walgreens.

Main Street Pharmacy had wonderful people capable of filling prescriptions. It was purchased by Walgreens. Then Walgreens proved to be unable to perform the task of filling the prescriptions that were on file with the pharmacy they purchased. Also the people employed there are not capable of understanding the difference between a 30 day supply of a medication taken 3 times daily and a 90 day supply of a medication taken once daily. I must come to the conclusion that these poor people do not know how to read and therefore should be nowhere near medications or the distribution of any medication as an interest in public safety.

Walgreens Pharmacy had, delayed by 2 weeks, my important med twice for PTSD and delayed my service animals anti-seizure meds, as well! Complaining on their f/b site does NOTHING! Calling their Customer Service does little or nothing at All! (Had been doing both for 2 months and NO HELP) I finally realized how to work their 'system' and wish to share with you: Go Directly to Store Manager and tell them to call District Rep immediately with your complaints/concerns. District Rep will call you in a couple of days - tell them! IF, District Rep blows you off - demand to speak with their boss and tell District Rep to contact them immediately and call you! Boss did call me back, pronto and compensated me with a Visa $150 gift card - not enough but better than nothing! I refused the first offer of a Walgreens gift card as I will never step foot in any Walgreens again!

I have been a regular Walgreens customer for over ten years, not always the same one due to moving a few times but I have always used one close to my home. WALGREENS in Bridgeville, DE has recently had a change in their head pharmacist. Her name is Jessica. She will no longer fill my pain medications because SHE has determined the QUANTITY is too dangerous for me, WHAT THE HELL!!! Pharmacist are NOT doctors, and she called me in the back office and explained that my doctor is not doing what is best for me and that she will not partake in filling this amount of pain medication.

I went to the pharmacy at West and Clinton here in Fresno Ca. I handed my prescription to the pharmacist. He said he couldn't fill it unless he called the Doctor. I said call him. He did and then told me he couldn't fill because he needed to know what was wrong with me. Was he going to examine me? I snatch the prescription out of his hand and told the little rude kid I would go somewhere else. I went to Rite aid and they filled my prescription immediately with no problem in 20 mins.

Most people tend to complain about the pharmacy for whatever reason and yes most of the reasons are valid reasons to complain about. I would just like to praise my Walgreens in Houston, Texas. I have been going for 10 years now. And through the years the pharmacy staff has change from management to technicians and cashiers, they know exactly who I am and treat me like family. And I enjoy that. And any issues I encounter such as medicare issues or the medicine not being ready by the the promise time, they always seem to care and try to correct the problem.

I have been having problems with clerks not being available in the photo department at both Walgreens in Yuba City, CA. Today, I went to the Walgreens on Colousa Hwy in Yuba City. No one was working in the photo department. I selected all my photos. By that time, there still was no one in the photo department, so the poor young girl working up front had to dash over to help me and still try to hold the fort at the front by taking money for purchases. She called three times for help in the photo department and no one ever responded to her calls. So, she had to keep running back and forth to help me in that department.

I went to pick up all my daughter diabetic medicine. I received someone else prescription and not my daughters. I had to wait until the next day. When the ** expired, I am thinking about switching to CVS. This is very unacceptable and the lack of the privacy act. The pharmacy tech should of been more diligent. And my daughter ** was still at the pharmacy. I work in the health care business. I would be suspended with out pay.

Would like to know when a pharmacy technician when he call the doctors and the doctor said it was ok and he filled it last month but now he said he don't think I need it and he don't have any documentation. He talk to the doctor. If he had any questions why didn't he ask the doctor? Now the pharmacy technician at Walgreens knows more to the doctor so I am telling everyone Walgreens pharmacy technician think they are better than your doctor.

An anti viral medication was ordered 11/2/2016 at about 2 PM. Heard nothing from Walgreens in text format... called and was told it was being processed. What they really meant when I spoke to someone in the store was that they did not have it! I have been dealing with this store for about 6 years. They have my phone number to text me about status. If I wanted, I was told, I could drive about 10-15 miles and pick it up at another Walgreens. I called that mentioned store and was told they did not have it! This is the worst service, but perhaps all service centers like this are similar. I will try CVS and have my account transferred. I depend upon pharmacies because I must have a continuous supply of medications. I am an insulin dependent Type 1 diabetic. If you have succeeded with a pharmacy chain, please state the name.

I went in to refill my medications on Nov. 2, which my bottle said, they would not fill it because I came in late. I go by my bottles not when I picked them up. The location of this store is in Madisonville, TN. The lead pharmacist is Paul, I called corporate and they are investigating this matter. The customer is right and the assistant tech asks why I am complaining about 52 miles both ways to my home, and it costs money to come back to the store to get my meds, that he travels 100 miles one way to his job, I told him that is not my job and I'm disabled, and should have gotten my medication, and it's not my fault that the wrong date was on the bottle.

I am writing to make certain that pharmacists when they make mistakes resolve their errors in an ethical and compassionate manner. On Friday, October 28, 2016, I took 3 prescriptions to the Walgreens in Tustin California. The place was like a circus and it was topped off with a digital billboard with your name and your disposition posted for the world to see in violation of HIPPA Law. That disturbed me as I felt like my privacy was being violated and I asked not to be posted on the board. However, I was pretty much ignored. There was no way for them to reprogram the board and allow for someone to be truly private.

I have written several complaints past, I will not be doing that again! Because I now shop CVS. The service is 100% better, they call me as soon as my scripts are ready, very customer friendly! And to top it all off they give you a bottle of water (no cost). Thank I sold all my stock in Walgreens.

My employer recently switched to a different insurance plan, and when I went to pick up my prescription Walgreens said my new insurance wouldn't cover my medication without prior authorization from my physician. I needed my medication so I paid out of pocket, and Walgreens said that after my physician gave my insurance company prior authorization Walgreens would reimburse me. My medication cost me $280 out of pocket, whereas I normally pay $30, so a reimbursement was important to me.

The pharmacy department at the Winder, GA location has been the worst that I have ever experienced. The lead pharmacist is a complete jerk questioning my meds and asking me why I am taking them. I have been taking the same medications for 4 years and I have never had anyone question it or ask me why. The lead pharmacist was very rude to me and said that he would have to call my doctor to verify the prescription.

I use Walgreens a lot. When I'm in Gainesville I use Walgreens. I never have to wait for my medicine no longer than 10-20 minutes top. When I use Lake City Walgreens my wait is always 2-3 hours why then you do wait all that time to get your medicine when do pick it up. Then they tell you to wait another 10 or 15 min which is ridiculous. The staff is never on the same page. I feel like boycotting and telling people not to use Walgreens. Something really needs to be done. Like me and others in my situation disabled and sick we know we have to wait on our meds but 2-3 hours is ridiculous when you have to catch a ride or just wait until the next day that puts us in another situation of trying find a ride. I don't understand why Gainesville and Lake City doesn't work the same.

My order was a mess when I received it. Everything was tossed into the bottom of a vastly oversized box and a few plastic air pillows put on top. I had placed a large order (>$100) to stock up on sundries as I was aware that this site is closing down. Bad mistake. A skin cream jar was open, an oil bottle had leaked, boxed items were crushed, and everything was coated with the mess. Not going to have pleasant memories of this company.

I have been refilling my prescription of 10ml ** Insulin for over a year at Walgreens. I have a Walgreens savings card for prescriptions which cost $20 a year. I have been paying $211.00 for insulin for my cat every 3 months. This month I refilled prescription and asked if cost had increased and they said no. Then next day I went to pick it up and they said it cost $345.00. I asked why has the price increase so much. They said because the manufacturer increases their prices and then Walgreens increase on top of that.

Going to Walgreens in Merritt Island resembles going to the small town pharmacy. They know you by name also know those who live with you and always send their best regards. Specifically noting (alphabetically) CHERI & SHANTEL, TRACY. THEY ARE TRULY OUTSTANDING!! It's a delight to see them and they go OVER and ABOVE to assist, inform and provide our pharmacy needs even when it's busy or the end of the day. They make it worth going out of your way to go to this pharmacy. The store area is brightened by Kat. She helps you locate what you need and helps you maximize the savings available on products. WITH THIS TEAM...I personally couldn't ask for more!

I order my meds around 7 or 8 am. I called them at 4 pm they didn't have my meds ready. Tried to say they would fill them the next day. This is about the 4th or 5th time they have done this so I went off on them. Fraud and false advertisement is against the law. They don't seem to care if they do their job or not. I live in Asheville NC. The store is on NC 63.

I have been purchasing insulin ** for years and the price is going up and up. Now I pay $561.00 for a month supply from Walgreens. I am now in the gap. So I have been shopping around. I found that Walmart was the cheapest around, at $100.00 for a month supply, 4 TIMES AS MUCH. I have been going around telling people not to shop at WALGREENS. They overcharge the insurance co, and that is why they have store on every corner. STOP SHOPPING WALGREENS.

My daughter took a script to the pharmacy and told her they can't fill just one script. It has to be several. When just last month they filled just one script. They override Doctors' orders.

I was at the Walgreens at 7:20 pm at the 2575 Broadway NY, NY 10025 location. I made a complaint about a man who I believed at the time to be a shopper. This guy who is described as ** male about 6 ft with a white tee and burgundy jeans and dread locks with a scar on his left side of his face and had a beverage in his hand appearing to be under the influence of some type of substance who followed me from the entrance to the escalators, catcalling me and did it again when I came upstairs with my items to pay for them. I gave him the finger and went on the line. He kept looking at me and pacing around where I was and walking in and out of the store while I was on the line and I felt unsafe so I told the cashier who is described as a light skinned possibly ** male with salt and pepper curly hair.

Walgreens never provides good customer service. My insurance forces me to go there and every time, it's a nightmare. I wish I could spend my hard earned elsewhere like CVS or Rite Aid, where they treat their customers with respect and don't judge them based on their medication. I take antidepressants and ADHD medication and every time, the cashier gives me looks like I'm a crack head. I've sent half a dozen complaints to customer service. Never have they even replied. I suggest to everyone, spend your money somewhere else, anywhere else.

I ordered product from Drugstore.com via Amazon. 31 days later, it has not arrived. I went to track the package and saw it's been held up since August 4. Today is August 28th. No email, no communication, nothing to inform me of a hold up, delay or anything. It's a good thing I remembered that I ordered these items. They were part of a very large order on Amazon so it didn't occur to me until yesterday. I had to spend half a day trying to unravel the mystery and get a refund. Then they refunded a card that is no longer valid. So I will have to spend more time working with my bank to get the refund on the correct card. Never again.

Walked in only for prescriptions with an bottle of 20 oz coke almost down to the rim empty. Management makes accusations that I'm a shoplifter even though I never went near that isle of the fridge. Got the drink from home where I have an entire case. Didn't have the guts to press charges because I would've won in court. Nasty manager GRABS THE DRINK OUT OF MY HANDS leaving me confused!!! Then disappears up an aisle!!I hadn't any idea why he did it! Figured hey-he can have it, my lips were all over it, I got my meds in my pocket! I left and I'm surrounded by police!!! They're telling me he accused me of shoplifting a 20 oz coke!

Never use this pharmacy for lifesaving medications. The particular store in Lauderdale by the sea goes only by the corporate rules. I needed medication that I have taken for over 10 years to help my anorexia. I ran short and requested the medication 1 day earlier than my usual pick up date, when I requested it a day early, they refused. They treated me like a drug addict and told me to wait till the next day. I am in need of nutrition and without this medication, will eat one bite of something and stop eating. I have lost so far, 5 pounds of my already skinny body. I have to go without the will to eat until I get this medication.

Numerous calls and texts to pick up my prescriptions that were supposed to be ready. When I arrived, they were not ready. I decided to return a few days later and was then told that my prescriptions must have been put back because I did not come in to pick them up. A pharmacy tech then decided to look in a basket of prescriptions that were never picked up by other customers and she found a prescription for ** which was the prescription I needed. She consulted with another tech and decided to remove the label and printed one off with my name and placed it on the bottle.

If I could give "0" star rating I would. I have never received such unprofessional service at one pharmacy in all my life. The pharmacist, Brandon **, at the Walgreens at corner of Lem Turner Rd and Dunn Ave in Jacksonville, FL has shown unprofessionalism more than once to me and other family members. After many incorrect filled prescriptions (wrong dosage from old prescriptions), auto calls from Walgreens that my prescription was ready but drove to the store to be told the prescription was not ready, and days in delay of having my prescription filled because the pharmacist is contacting my doctor for verification, I call my doctor's office and they have NOT had a call from Walgreens pharmacy. Every time I call Walgreens customer service, I was told someone would call me back within 2 days. Sometimes someone would call, sometimes not. When someone did call it was...Brandon **, pharmacy manager.

Awesome company. If I did have an issue in the past, the customer service department satisfied the problem. Much better pricing than I can get in brick and mortar stores. Reading some of the complaints makes me think people are not very reasonable especially thinking they will "investigate" non-deliveries and credit card problems. If you see a charge that should not be there, simply dispute the charge instead of being a detective. Things happen. I just wish they would continue their 5% back, but will still keep shopping from them.

Pharmacist should not be allowed rely on a pharmacy tech to verify prescriptions or input prescription details into computer system. This is the second time Walgreens pharmacy tech assumed the prescription was for the person that dropped off prescription. Tech never asked for birthdate. Tech called wrong doctor. She only spoke with a secretary of doctor which information given did not apply to the handwritten script of person on that script. This resulted in a discharge. The handwritten script from doctor to patient that was to have meds filled was not notified at present time of the mix up of customers other than script was not filled because it was altered. Lol.

On 08/10/16 I purchased Renuzit air fresheners that where advertised on sale in the circular at $.89 each. A coupon savings was advertised in the circular in most Sunday papers. The manufacturers coupon read, buy 4 air fresheners and get 2 free. The cashier could not get the coupon to work and then called an assistant manager for help. The assistant manager could not get the scanner to accept the coupon so she went to the general manager for help. The manager was too busy and would not come out to assist us. Store #07831 8345 Langdale St New Hyde Park NY 718 470 0208.

Went to Walgreens at 29th St and Gage Ave in Topeka Kansas. There are NO HANDICAPPED CART! If Walgreens cared about the elderly handicapped shoppers they would provide them, I know that they can well afford them. I think that Walgreens makes a lot of money from elderly and handicapped people.

My insurance only allows me to purchase medication at Walgreen only and Walmart only, therefore I'm stuck with these two stores. Walgreen is closest to me. I have had horrible experience with them to point that I will change my insurance in open season in order to be able to have a choice of using different pharmacy. They have terrible customer service. They are not attentive and if you want to speak to the pharmacist, you need to wait on line for at least 30 minutes which then they will hang up on you. The maker of the medications they have are low quality and they are very limited in choice. I cannot wait to stop using them when I change my insurance. This is monopoly when consumer has no choice. When you have to continue putting up with bad service and low quality medicine.

Walgreens has messed up numerous medication fills. My most recent problem started back on June 1st. They over filled one (1) prescription and under filled another. Then they had the nerve to use MY once a year vacation refill to fix the problem. Now I'm short on my medication, and the problem is still going on. The pharmacy manager Bryce refuses to admit they counted wrong, even when I brought the medication in for proof.

I went there to pick up my order, and was told I can't pick them up because they are passport photos. If your policy is that we can't print them, notify us before we process the order. I am not happy the experience. I always have pretty good image about the Walgreens but not anymore!

Let's face it. We all at times do use cash to pay for things and at times we can't find the receipt for some of those things that either are defective after purchase or if health and beauty or a pharmacy over counter item may not be working or you're allergic or it isn't what you had thought. But in today's world most retail stores make you feel lesser than when you don't use a reward card or find your receipt. It becomes management discretion which almost always you're told "Without receipt can't take it back" or "Without receipt I have to give you the lowest selling price." That is not what it states on the return policy on walgreens.com.

Walgreens in Vallejo has been a source of ongoing aggravation (wait time always about 40 minutes to an hour) for us for years. It is the closest pharmacy to us so that's why we have been putting up with it but today's experience pushed us over the edge. I dropped off an urgent antibiotic script yesterday afternoon. Half an hour wait in the driveway was asked to leave a phone number that would be called within an hour or two when the script is ready. We confirmed the number twice. No phone call still 24 hours later. So I call. The automated system tells me there is no script waiting to be filled neither is a script ready. So something went wrong. I push zero to talk to someone holding on the line for 30 minutes. Losing patience, I drive to the pharmacy. The pharmacy is CLOSED!

Hardly ever would I make a complaint unless it needs change. This store experience was the Worst I ever been through. What a shame outlook for this company. They were very rude, unprofessional, and unpleasant. I made a purchase on my (Visa debit) gift card. Not thinking about returning an item I threw away my gift card, it was all used up. So, I decided to return the item I bought because it did not work. When I went to the store and return the item the cashier was pleasant but needed an override from the manager so she can give me back cash.

On June 14, 2016 I brought a prescription to Walgreens Pharmacy at 960 Powerline Road in Pompano Beach, Florida 33069, telephone number 954-970-8869. I was informed that the prescription would be filled the next day. The next day, as I am handicapped, I requested a friend to pick up the medicine at Walgreens. A few days later I noticed that one small tube of medicine, ** was charged $300.34. I went online and discovered that with the free coupon the price was $81.57.

Recently I had a medication filled at my local Walgreens. Found the number of pills was less than half the amount supposed to be in the bottle. I called customer service, whereupon I was informed they had verified the count prior to me picking up the medication. Unfortunately this is not the first time this has occurred, and in both instances it was pain medication. Their lack of interest in my situation was increased upon their flippant attitude, insisting "they" were right, and I was the one who was mistaken. Thank you for your time, and I hope this will be of some assistance to others.