Walgreens Pharmacy Reviews

Wouldnt want to use any other pharmacy right now. I've tried others.. But even when I have or do I always come to Walgreens. They're the one for me.. even in the worse days that I know they're always.

They are always super friendly, super helpful and have my prescription on time. Alert me when I need to get a refill and between my insurance and a pharmaceutical discount I pay nothing for my prescription.

I like to fill my prescriptions at Walgreens because I like they offer to have it delivered. They are very fast filling my prescriptions. They answer all my questions and concerns about all my meds.

The Walgreens Pharmacy often does not have the prescription available even after they text me that the order is ready. They blame my doctor. However, my doctor indicates otherwise.

Enjoyed working with Walgreens until they began losing my prescriptions (from doctor) and failing to complete in a timely basis when they did finally get them. Horrible service on top of that.

Walgreens has a variety of products and I can pick up my prescription, vitamins, paper products, treats and seasonal items. Employees are friendly and helpful.

Along with the above average notification system, the customer service is very friendly and welcoming...at least HERE in Kernersville, NC!

The pharmacy is on top of medications you are using. My rx was finished and I was given another rx only to find out that I would of a severe medication reaction. Thanks to the Walgreens pharmacist.

They are close and have a drive up window. They always take care of me. They call me when a medicine is coming due to remind me. I think they are the greatest.

I'd like to commend and recognize BETTY at Walgreens Pharmacy on S. Lake Ave, Pasadena, CA. She's provides outstanding, personalized service in a fast-paced environment. She's very busy filling prescriptions yet takes time to explain drugs to patients. She's a knowledgeable medical professional and should be given a raise for her hard work!! Today I got a flu shot from her. She was giving shots ON TOP OF filling prescriptions and consulting with patients!! SHE'S ALSO FRIENDLY AND WARM!!

We had difficulty determining when the only pharmacy--Walgreens in our town, Bridgehampton, NY, had flu vaccine for seniors. Many frustrating phone calls (left on hold) later, we went the the store and waited more than an hour without confirmation that we could get our flu shots. We had to wait in line with maybe 20 people and not very good social distancing. The pharmacy is in the back of the store and the ventilation is poor. If we don't go to restaurants or bars due to COVID, why do we have to wait like this for flu shots, with even their availability confirmed once we are in line waiting? Why don't they have you sign in and wait in your car til they call you?

Yesterday I went to the Walgreens store at 18550 Green Valley Ranch Blvd Denver, CO 80239, and apparently the pharmacy is closing at 6:00pm without the website reflecting this. I arrived at the family and waited in line for two people who were at the window and when it was my turn the two people who were attending told me that it was already closed. I informed them that the website did not report this closure, even though the windows were open. And in a rude way they told me that they had already closed. My prescriptions were already paid for and they only had to give them to me. I had to spend over $300.00 to go to a Emergency Room for our lack of customer service.

I have ordered pills several times in the past due to them not having them in stock, but this time I was told go somewhere else. Won't order. This is the Dunnellon store in Florida, I will try CVS or pay double and go to Walmart.

Walgreen is a rip-off over false advertisement. June 20, 2020 @ 3:05PM I stop by Walgreens, store #05536 at 2808 Gessner Rd Houston Tx 77080. I purchased two items that were on sale for $13.99, regular price $16.49; I did not notice that I was charged regular price till I got to my destination. I call and request to speak with a store manager, a assistant manager came in the phone and stated that I had to take the merchandise so she could see what I was talking about.

This is a worst experience came across for the past 20 years with Walgreens in 6120 Hwy 6, Missouri City Texas on 06/20/2020. I put an internet request for 3 months of ** on the previous day. I had a Sanofi coupon and called to run the coupon. The Pharmacist Sam B run the coupon and said no co-pay and I requested for 3 months. When my son collected the medication it was only one pen for one month. The label shows ** 3 MLS - quantity 3 (rec'd only 1 pen). Refill left 1. I called the pharmacist and, he was very very rude and stated that he was running the ** for one month only and it went through even though I requested for 3 months. He never communicated to me back anything. I requested him how can we solve the problem as my husband is going out of town.

The lady who answers the phone at Walgreens might be called RUDE. I won't call her RUDE. It took 8 days for Walgreens to give me the FedEx tracking number for my delivery. The delivery was for prescription medication. In-person customer service at this store is okay. But not delivery or over the phone. Those two are questionable at best.

Walgreens pharmacy store #03514 located at: 9509 Bridgeport way SW. We have received consistent poor service from the pharmacy. Today we stopped to pick up my prescription. The tech named ** helped me at the drive thru.. When she spoke I told her I couldn't hear her, she needed to speak into the opening. She got mad, yelled at me that she was slammed the drawer shut and walked away.. Just over 5 min later the pharmacist comes to the window, he was told I needed to speak to him. I never said that. I asked for her name, told him she had an attitude and I would be filing a complaint. It never fails at this location. They excel at poor customer service!!

Submitted my husband's rx (Stage 4 prostate cancer, brachial plexus injury and spinal metastasis in central spinal canal) for a potent pain medication. Pharmacist refused to fill it because there was a long-lasting pain medication prescription at another pharmacy. This pharmacy is the only one in the area that deals with the more potent med. Pharmacist told him that if he filled the long-lasting pain med he would refuse to fill the other prescription. My husband's doctor is a pain management physician and knows what he is doing.

I shop at the Walgreens in South Burlington, Vermont and as I require many prescriptions for my health it should be very convenient. I've found however that my prescriptions are never filled when they are supposed to be or they fill ones I don't need yet. The staff doesn't seem to communicate with each other and one of the full time assistants is kind and courteous to some customers and quite nasty to others. It's not easy to irritate me but they seem to have a special skill at this location. One day I was forced to wait for almost three hours for antibiotics and steroids because I had pneumonia!

The staff at 14950 Clayton Road, St Louis County, MO. We have been using this store for almost 4 years and have various needs. The pharmacy has been excellent at guidance and assistance. ** and ** and ** have assisted And they are the best. This store and its staff have been exceptional. Thank you.

Walgreens pharmacists are just that, pharmacist. Somehow they feel they have the right to deny pain meds that your doctor has prescribed. They have no idea of your health and have no right to make such an assumption. Something needs to be done that doesn’t allow them this leverage on judging buyers. I ran into a lady that used to work at Walgreens and now she is with another pharmaceutical company, she said the difference is night and day. Apparently their workers are treated poorly as well. I am always amazed how these drug dealers who sell to anyone, can get away with it but going to a doctor and getting a prescription, leaves Walgreens to make a judgment call. Unbelievable.

Made a online purchase which has been stuck in progress mode. They were quick to take the money but not give any information to as when I may even possible receive this. Company didn't even sound sure.

I went through the drive through to pick up a prescription for a friend, which she attempted to pay for in advance and gave my name as the person that would pick up. This was the first and last time I will ever go to the Northern and Unser location in Rio Rancho. The attendant was extremely rude and left a horrible impression of what a Walgreens should be. I also left a bad survey. I had my friend move her prescriptions too away from that location.

Right before the lockdown order for my state, I placed an order with Walgreens for a blood pressure monitor. I am high risk and going out to check my blood pressure is not very smart. After a week, my Walgreens order was still "Processing". They did place a hold for the amount of my order on my card. I contacted customer service requesting to cancel my order so I can purchase my monitor somewhere else. I am Stage 2 and need to monitor closely. I was told by Walgreens customer service that my order cannot be cancelled.

I had my medicine transferred to Walgreens because I'm High Risk and they did it all! My fault I hadn't activated my credit card. They helped my several times. I had brain surgery. I take little time to order. They're awesome! Give em a 10 If I could.

So my wife picks up two prescriptions for me on her way home from work a while ago. These are both scripts that I've had for a few months and pick up on a monthly basis. When I need one of the insulins I open the bag to find it is the wrong prescription (right med, wrong delivery method). I don't have the needles, syringes or training to draw and inject this insulin; nor do I have a scipt for any of the materials since I have never had it before.

Have been refilling the same medication for almost two years at Prairie du Chien Walgreens. Never had any major issues. My doctor advised I could get an early refill date due to being unable to get to the pharmacy on the due date. Pharmacist refused. They called and told me to phone my doctor, but the clinic was closed, on a Friday afternoon too! The prescription had been sent in hours earlier that day. If you receive any type of controlled medication the staff, particularly a certain pharmacist named Jared will treat you like you are worthless and have zero empathy!

Customer service is the absolute worst service that I have ever experienced in my 60 years. Every month there is a problem filling prescriptions. Usually takes a minimum of 3 phone calls, and at least 2 trips to the store. And the sad part is that my 3 medications haven't changed in 7 years!! They ran out of this, they can't get this script till Thursday, or, your medication was ordered but never came in. Today's ordeal took 3 trips to the pharmacy to finally get filled, and each time I called before getting in my car, and each time I was told "you are all set". Now on the 3rd visit they told me I would have to wait till the vaccine shots were completed. Just awful! I am pulling all my scripts, and the rest of my family's scripts, and that totals about $1250.00 a month they receive from me between insurance and co-pays.

I am pleased to state that Walgreens Pharmacy located in Henderson, NV and I have had a POSITIVE OUTCOME TO OUR DILEMMA regarding the 60 pill shortage. THEREFORE WE ARE RETRACTING OUR PREVIOUS REVIEW EXPERIENCE. My wife and I will continue to use them as our primary Pharmacy. We appreciate the attention given to this situation. Thanks Walgreens!!!!

Walgreen at corner of Rays rd. and Memorial Dr. in Stone Mountain and call center in Deerfield IL. Went to get script filled, took .5 hour only to be told they do not have generic. Co manager looks like a homeless person and waved us off like we were a dog. Customer call center person hung up on me. Next female Barbara laughed at me. Asked to speak to supervisor. Told, "We do not have a supervisor."

Anyone else having trouble with prescription refills at this Walgreens Store Location: 8333 N. Davis Hwy in Pensacola? Footnote: I pay monthly premiums to cover cost of medications I sometimes cannot afford. Walgreens Pharmacies are SUBSTITUTING my prescriptions for less effective medications with knockoffs and billing my BlueCross FULL PRICE for GENERIC MEDICATIONS. Of course, with my knowledge in most cases.

Having been using Walgreens in Alachua for almost two and a half year. On February 18, 2020 around 6:30 pm, went pick up my prescription that I had dropped off earlier that day. My prescription was not ready and was told it would only take fifteen minutes. Waited for my prescriptions. It was ready as expected. Went home and noticed the bottle was not filled as usual, counted it four times. It was thirty pills short, since I had left the pharmacy before I counted my pills they refused to give me the thirty pills that was short. Never had any trouble anywhere like this before. Please remember to count your pills at counter before you leave.

They don’t care if your prescription is legal they won’t fill it... they’re rude. The pharmacy staff is not competent... They make Sm mistakes on prescriptions all the time... Use Rite Aid or any other pharmacy...

Our Walgreens in Port Isabel Texas never misses a chance to welcome a customer and ask if they can help. The pharmacy is truly outstanding although recently they reduced the pharmacy hours making it difficult to get to during the reduced hours.

Walgreens creates a pleasant environment. You don’t have to walk across large parking lots and dodge cars and search for spaces before you can get into the store. They have a place that’s laid back where you can pick up your medicine, a few groceries, some toiletries, your developed photos and a birthday card for a family member with relatively no hassle. I just love the convenience and overall feel of the store. Love the smiling workers too. The prices are always fair and competitive and they have a pretty good rewards program for repeat customers. Just a pleasant place to go to get a lot done in one stop.

I was at this Walgreens this morning and in pain from arthritis and a nicely dressed gentleman who was a representative for that Walgreens asked me if he could help me. I said yes if he could find a second one of a item that only had one on the shelf. He went and found the second item for me and brought it to me. I was asked if he do do anything else for me? I then overheard him asking another customer what he could do for that customer. So friendly and helpful. The cashier was also so nice and friendly. Great customer service and care shown. Awesome store employees.

I went to Walgreens in Anacortes WA in order to get a Meningitis vaccine. I made an appointment, spoke with the pharmacists as I need to take a 1 hour ferry to get there, showed up for my appointment and then: The pharmacists says "I'm sorry, we can't give you the vaccine."! I said why, she says "Because you are over 55 years old. We have an agreement with our internal company doctor (weird) that says we can't administer many of the vaccines to over 55 year olds". The pharmacists further said that she could give me the actual shot and medicine and that I could take it to my own doctor and they could administer it. There were two types of Meningitis vaccines available, Walgreens refused to administer either one. It wouldn't have made any difference even if I had brought a prescription to them. For those of you who are older, or hope to be older someday, AVOID Walgreens. Age discrimination is no fun!

I ordered an item on walgreens.com. First Walgreens sent the incorrect item. Then worse, when I returned the item to my local Walgreens store, they refused to refund my credit card or give a cash refund; they would only give me store credit. Then after I went to back to walgreens.com and wrote a review of the item to say they sent me a substitute item, they added insult to injury by not publishing the review.

I’ve used Walgreens for 10+ years with the same prescriptions every month, although with new health issues, more medication is prescribed. I broke my back in 2004 and have had three major back surgeries. My entire spine is titanium (rods, screws, pins and bridges) and currently much of the hardware is broken in the lumbar region. During this time I have battled follicular carcinoma with complete thyroidectomy and Stage IIC melanoma. Needless to say, I take a lot of medication for various health problems. Pain unfortunately is one problem I suffer with daily and it is not only debilitating but also extremely depressing. Because of the opioid crisis, it seems all patients suffering neuropathy, spinal stenosis, osteoarthritis and every other pain related problem, are automatically treated as drug abusers. They have ZERO empathy or compassion for customers anymore.

We were in the drive through lane for 25 minutes with just two cars in front of us. The employee and pharmacist was having an issue with the customers insurance card that was directly in front of us, instead of having the customer to come inside to resolve her issue like they did to us a few weeks ago. Drive up windows were meant to speed off the process and make others sit and wait for a long period of time. I will be going to Publix in the future.

There's a pharmacist named WanTo in Houston, Texas (Meyerland). He is so nice to customers, knowledgeable, and professional. I really hope he becomes a store manager, and continues to move up. We need more young people like this in America!

I had a serious infection in my jaw. I had been at Emergency room and prescribed **. The only 24/7 pharmacy open in Tupelo Ms is Walgreens. At 11:15 I dropped my prescription off and handed the pharmacist my Good Rx card because they are affiliated somehow with Walgreens and can save you big time. Download the App Good Rx. The pharmacist said she did not know if the card would help. She would have to key the card in and was rude about it. There was not a soul in the parking lot. I was told 30 minute wait. I waited hurting and went to pick up my prescription. She told me $69 for my medication.

I purchased pictures in the Walgreen store in Midfield Al where the supervisor work name JACOB said I would have to pay full price for my pictures over. Why pay full price when all he had to go was in the system to print the pictures over again. So I called corporate and they called JACOB. He said the pictures was not in the system no more but he bout deleted them being low down. He won't be at the job long!!!!

I have always learned that when you apologize for something you did wrong you fix it and you don't do it again. Well I live in Rochester New York. Walgreens took over Rite Aid. When they switched over the first week you had to wait two hours for your medications to be filled. When you went to go pick it up that was about a half an hour wait. Their phone systems, if you tried to call, I tried three times and each time I weighed on average 45 minutes to an hour find me. When I get to customer on the phone I got disconnected. When I call the main phone number for the store I was told, "Come on inside. it might be easier." And now their drive-thru to pick up your meds is down. Can't go through it. I asked for a manager that represent the whole company in a whole to contact me. They contacted me but it was a computer system asking me how I rated each situation. Nobody has ever personally call me back.

Treated so rudely on several occasions by a pharmacy assistant at my local Walgreens in Effingham, IL, that I never will fill a prescription there again. Management should address the issue as there are multiple Google reviewers with similar experiences at this location.

As we start a new year people on a fixed income can't afford their prescriptions. Commercials on TV act like the pharmacy is helping people get their prescriptions at the best price. My Mother lives in Oakland MD and she was told by Walgreens that it was illegal to use Goodrx for pain meds. I called Goodrx and that is an outright lie. It's up to the Pharmacist. So in my Mom's case they want her to pay 297.00 for her pain meds and they won't let her use Goodrx to get it for a third of the price. Shame on you Walgreens.

The customer service today was terrible. I called my prescription in yesterday and they said I could pick it up at 10 today, then no, I couldn't get it until 1 in the afternoon. I called to find out what was happening and they said drive right over, but not until I was ready to pay did they say that I couldn't refill it until the end of the month, which is very strange, and never happened before with any prescription.

This is the third time, a Walgreens cashier has stolen from me. The first two times I caught the overcharging theft as soon as I left the store and immediately returned to have it corrected. This time I had walked all the way home and started putting my items away when I looked at the receipt and saw the scam. I contact Walgreens via customer service chat and was disconnected and told to walk all the way back to the store despite my disability and exhaustion and it being nighttime. I was even charged for an item I did not buy and overcharged again because the cashier did something and lost the scan of my savings card.

Walgreens, Groton, CT, Long Hill Road location. Every month this Pharmacy location seems to believe they have a right to delay or withhold medications that they believe a customer shouldn't be on. Every month I get a notification saying I'm delayed for UNTRUE reasons. Because I was nice enough to authorize a partial substitute with an off-brand once due to their stock issues, now they do it all the time and sometimes the whole script, I ask them not to anymore and they say because I authorized it now my doctor has to tell them to no longer substitute it.

Staff are idiots. I keep getting emails. There is an ins. problem. I call, say there is no problem. I keep having to update cc info. They say it won't let it update wrong info. Same card and only card I use and have used with Walgreens. Ergo idiots.

I am a insulin dependent diabetic for over 55 years. I take insulin two to three times daily sometimes more on a sliding scale after running out of insulin a few days before my insurance would Supply another one during the Thanksgiving and Christmas holidays. GoodRx had a coupon at a very reduced rate at Walgreens Pharmacy. I went by to check with them and see if it was good. The pharmacy said she didn't know for sure but it should be good. I had to transfer my prescription to their store. After doing that I went in to pick the script up and it was approximately 5 times what the coupon showed it should cost or over $300. The coupon said $68.

The Walgreens at 1661 West Florida Avenue Hemet Ca 92543 is beyond RUDE, LAZY, DISRESPECTFUL, AND BEYOND DISGUSTING! I have gone to Walgreens for a while and have been on the same medication for a long time now. When I walked up to the pharmacy the tech was at the counter looked at me, did not say anything and walked away. Finally after 10 min of waiting there I hand them my prescription slip and asked how long and they said it will be at least a week before they get it in and would not see what they could do about it sooner. So when I asked them to call another Walgreens to see if they have the medication they refused to and told me to pick a pharmacy and stop bouncing.

Ever since Walgreen's took over the Rite-Aid store the pharmacy service is pathetic. Long lines in the drive-thru and inside the store. Most of the time they haven't even filled the prescription after 90 minutes like they claim. I gave them 2 days and on 2 occasions and they were still not filled. All you get is SORRY from them. Contacting corporate service is a waste of time. They never follow through on complaints. Even writing to corporate headquarters with full support documentation doesn't get a response. When you call the store number you get their customer call center. You'll wait at least 15 minutes most of the time. Your prescription won't get filled when they tell you to pick it up in 90 minutes. What a joke! I finally gave up and my family took our business elsewhere.

I don't have adequate prescription coverage. I went to Walgreens in Holly Oak (Wilmington) Delaware to fill a 90 prescription for blood pressure medication. I was told it would cost $285. I tried to use a Good RX savings card and the price jumped up to $385. I also tried using a Singlecare savings card and the price again jumped to $425. The Pharmacist said he could transfer my prescription to a different pharmacy if I would like. I went to Darley Pharmacy in Claymont DE to price check - the VERY SAME 90 day prescription is $30! How is this even possible??? The big chains are in cahoots with the pharmaceutical & insurance companies to rip off the American people. It's disgusting and Walgreens should be ashamed. People are dying every day because they cannot afford life saving medications.

The pharmacy department is so disorganized! I will definitely be switching my prescription after the first of the year. The customer service is poor because they can’t fix the issue or they don’t have someone on duty with authority. If you call you have to spend 10-15 mins going through the automated system which is frustrating. As a RN having to deal with this pharmacy from a clinic perspective is just as frustrating! Get your business organized and managed in professional business manner!

Bad selection/pricing. Can't use discount card because my beloved Rite Aid is now Walgreens. My former friendly cashiers & managers are now replaced with the rudest most inept people I have ever met. Manager can't do simple math; left store paying $6 for a $4.97 item (after 20 minutes of manager bumbling through attempted refund). Will never return.

Since our Rite Aid was bought by Walgreens in Quinton Virginia on Pocohantas Trail, they are as awful as one store can be. No matter what Dr calls in a prescription it never seems to make it there. This can be from 7 different dr's and it is never their fault. They simply do not do their job. A 2nd dr fax is always needed, every single time. They take easily 15 mins to answer the phone and drs are also saying this is reality for them as well. The lines are 3 times longer now because some moron decided to put drop offs in the same line as ringing out, now you have to wait to see if they even have the medicine you came for AFTER they attempt to fill it. If they don't you have to wait in line AGAIN to pick up the paper to go somewhere else. This is more than ridiculous.

My son has been on the same medication for 6 months and has had the same insurance. Every time I have tried to refill his prescription there has been an issue. Each and every time I have had to make numerous calls, visit the pharmacy, and wait an extended time to get his prescription! This practice is definitely not acceptable! Will be changing pharmacies effective today!

Store #9199 Falcon CO. The customer service at this pharmacy is the worst I have ever had to deal with. I am a cancer patient in treatment. For the last 3 months I have not been able to get my pain meds refilled on the day my Oncologist sends it in. For the last 3 months I have received the same exact run around from this pharmacy. I call to check the status, the recording tells me the pharmacist is reviewing the script, ok no problem. Call back a while later, same status. So I ask to speak to a pharmacist, I get the same answer. It’s too soon to fill this script. I have only had a 20 day supply filled, the pharmacist tells me I had a 30 day supply, I tell them no it was a 20 day supply. So they say hold on let me check. So I wait, they come back and, "Oh you’re right, I can have this done in an hour for you." Great!

Very incompetent staff at the Walgreens Pharmacy in Island Lake, IL. Called ahead, then came in to pick up. They pretended to never have spoken to my daughter. Then, was told to come back in 90 minutes and everything would be ready. Came back after two hours and the blonde girl said they had no record of anything. When I questioned this, the girl actually acted as if I was lying. Really? Just disgusting behavior. Management should be ashamed. Customer service must not even been taught to this group. Could not be more disgusted! Will never use this location again.

I went to Walgreens in Beaumont, CA (the only Walgreens in this city). They have the Rocher chocolates on sale. You buy one and get one half price. I got to use 2 coupons because I had 2 boxes and was told I was only able to use 1 coupon due to what it says on the coupon. Which was "one coupon per purchase". I advised him yes it says one coupon per purchase and I am purchasing 2 boxes so therefore here are 2 coupon. He said no I can only take 1 coupon because it says one per purchase. I said I should be able to use 2 coupons because there is NO LIMIT AS TO HOW MANY I CAN USE IN A TRANSACTION! He said, "Yes there is it says one coupon per purchase." I again said, "Yes I am purchasing 2." And he says again I can only use one and if I want to use the other one to do another transaction. I was like, "But wait. I wouldn't get the other one half off then."

About 2 months ago they were stocked out of one of my medications that I could not stop taking. They did nothing to secure an alternate source of supply. I was calling other Walgreens stores to see if they had it, and then calling my doctor to redirect the script. I made a total of 16 calls and ended up getting my doctor to phone the script to a compounding pharmacy that could make it, where I currently get it filled, even though they don't take insurance... I just don't trust Walgreens on that script anymore.

Long phone wait times, hang ups, incorrect refill labels and generally a don't care attitude in Pharmacy at Lebanon and Preston in Frisco, Texas. Thank god it is enrollment time and I was able to switch for 2020.

My doctor did not prescribe the flu vaccine nor do I want a flu vaccine but Walgreens is texting me my flu vaccine needs to be refilled. I called corporate. They said to call my local pharmacy because they were texting me. I called my local Walgreens and they told me I'd the only way to get out of that is to opt out of getting text messages about needing refills. This is very unethical of Walgreens. It will make people think their doctors prescribed a flu vaccine when they may not have. But of course it's a good way for Walgreens to bring in more money.

Recently I have been asked to provide my full birthdate online, may have been a controlled substance, not sure. It was a refill. I called and was told they needed to verify my identity. This practice is bad online security and it is nonsense as it is not being mailed and I am logged in supposedly to secure site wherein my identity was already verified. I will no longer use online and probably will change pharmacies.

Store is fine but Corporate spam and phone calls drove me crazy. Corporate promotions and their Walgreens site are out of control and should be taken to court! I signed up for a Walgreens Account to track my prescriptions and check NO Promotions. 6-7 promotional emails a week. 4 call to Help number. Each time "we are sorry will stop in 10 days or less". Never did!!!! Had them close the account and guess what....that night a got a promotional phone sales call. All indications of a Company going down for the count.

Since Rite Aid in our town became Walgreens we live in a nightmare. Calls, calls, calls, if you don"t answer the phone - voice messages... You do not listen it? Right!!!! Text messages one after other. You have to send some text back or make a lot of moves doesn't matter what your plans are. Tonight I have to go to work overnight but who cares? They keep calling, sending text and voice messages etc. No it even is not connected with your prescription ready but some junk that is not interesting to me at all. Now instead to be sleeping before to go to work I am, pissed, must to do calls to the pharmacy to ask them to remove my cell from reminder list, 1000 first time already. You think I didn"t do it before? You are mistaken.

I've ordered a few things through Walgreens online before with minimal issues (people at the front couldn't figure out where the packages were), but this most recent time has made me decide never to purchase anything online through them again. I recently purchased a scale for shipping purposes back on September 27th and the email said that it would take 3-7 business days to ship to the store. I waited and waited and never received a 'delivered status' email or phone call. I went in on Oct. 14th and the cashier clerk said that it was still being shipped. I checked my tracking status and it showed that it was delivered to the store but was being sent back?? So I called the Walgreens help number and spoke with someone and they said that it must have been a glitch and that I should receive it the following Monday. Never heard anything.

Customer service is non existent at this branch. Had a prescription for the little blue pills and Walgreens advised insurance would not cover and the cost would be $392 for 22 pills. I advised I would need to do more checking. Went into goodrx.com and purchased this prescription for 12.28 from CVS - a saving of over 375.00. As a side noted Walgreens was listed on goodrx.com at 135.00 - something their staff never mentioned as these greed merchants wanted 392.00. Of course I purchased and CVS and went back to Walgreens to speak to pharmacist and store manager. The manager was a nasty, lying ** woman who refused to take any responsibility and said depends where pills made and they have various contracts (of course all BS). Walgreens wants customer loyalty but they show no loyalty to the customer. Their business practices are despicable and borderline fraudulent. If you use Walgreens you cannot trust them. Used goodrx.com.

Patience and superior customer service: even with ‘difficult ‘ customers. Associates took extra time with customers who had questions. Counseled to get the best value available. Advised customers about their medications.

Scheduled a flu vaccine appt on-line. Showed up at 5:30 on time. Clinic closed and out of flu vaccine as of 4 hours earlier. Need I say more. Not sure what the point of having computers is if you don't know you are out of vaccine. Am 70 years old and need high dose vaccine. Put my age on on-line appt and found out they have been out of high dose for a day. I do have better things to do.

Walgreens at Forbes Dr Martinsburg WV has pharmacy technicians who dont like veterans and discriminate. I am over 60 yrs old veteran who has had serious injuries and have been on pain management for years. This Walgreens has some new staff in pharmacy and now won't fill my prescriptions saying they don't take out of state Doctors. I know for a fact non veterans from the same doctors office with similar medications are still getting their prescriptions filled. We are in WV Panhandle and are 25 miles close to 3 states. This has caused me hardship they are my neighbor hood Walgreens, why subject us veterans to this discrimination.

I go to the Walgreens at 10:30 this morning. The one on East Lamar Alexander in Maryville, TN. I got my items, about $20 worth and go to the register only to be told the registers are down corporate wide and no idea when they would be back up. No one told me this when I came in nor did they tell me when I was shopping. Amazed there is no plan B to accommodate customers when this happens.

Don't bother with appointments. They don't make any difference. When you get there you go to the back of the line, period. It doesn't matter how much in the future you make the appointment, you still go to the back of the line.

Walgreens bought up the RiteAid chain. Our local RiteAid continued on, as is, until recently. They closed the doors for about a week and reopened as Walgreens. RiteAid always had two pharmacists on duty, well-known to the community. They changed so many things they didn't have to. There was only one employee from the RiteAid staff - and it wasn't a pharmacist. There was less staff and only 1 pharmacist.

I have been using Walgreens for quite a while because of the convenience of the drive thru. Every month it’s a guess as to if they will have my pain meds in stock. I start getting antsy about it a week before they are due. Often I have thought perhaps I was shortchanged on the count, maybe 1-3 pills but I figured I screwed up somewhere, how? I didn’t know. The last time I got it filled, it was a new pharmacist and he called me at 4:30am to tell me the script was ready for pick up. I did notice that he put the pills in a smaller container than usual, but I just figured his choice. I’m so trusting, but I shouldn’t have been!

Last night I called the pharmacy I've used for at least a decade to refill a couple prescriptions. When I dialed the number, I was automatically routed to Walgreens Pharmacy's voicemail/automatic refill system. Thinking I'd dialed a wrong number or that the lines were crossed, I tried again, with the same result. Then I thought maybe it was a glitch with my landline, so I tried with my cell phone. Same result, twice. I then called Walgreens pharmacy number and explained my plight to the girl who answered. She transferred me to her supervisor, who confirmed that Walgreen's had bought out my pharmacy, and I could refill my prescriptions at any Walgreens pharmacy.

I have used the same prescription medication for YEARS. My local Walgreens that is a 30 minute drive never has my medication in stock! It is so very frustrating to either drive an hour to another town or wait a week!

My son has a shoulder surgery today. I was told at surgery center I had to drop off the medication prescription with him in the car. I get to the first Walgreens. Wait for over 20 minutes for the lady to say they don't have it in stock and I need to go to another location. I asked if she could check which store would have it in stock and she told me she could not give me that information over the phone. I was standing in front of her while she was holding the prescription in her hand. When I told her this she started not being able to understand English (Meanwhile she had no problem talking with other customers before me). Long story short I have now gone to 3 Walgreens with the same result.

Walgreens charged $29.98 for 4 2" passport photos. Other companies charge $7.44 for 2 passport photos, half of Walgreens price. Plus the lady did not show me the photo before printing it or offer the option of another take when the photo was really bad.

I received a message from "Walgreens" that a prescription was due. I ordered it and received a response that it would be ready with a scheduled pick up time. When made a special 30 mile trip to pick up, the pharmacy tech informed me "it was too early." I explained that I had received instructions it was but that did not matter. I spoke with manager "Mike" and was informed that the message was generated by a "third party" and that he would speak with his manager about the problem. I requested to be contacted, but nobody called. I got another message that another Rx was due. Again the same run around. So TWO wasted trips.THIS HAS BEEN GOING ON FOR YEARS!!! I have written before and nobody ever responded. Website contact form does not work. I will be posting this on Google and every forum I can find. I am now in the process of transferring all my monthly scripts to Optum Rx, mail order. Thanks for nothing. Edward **

I recently took a paper prescription in (narcotics can't be transmitted by the doctor's office, or so they tell me) and got a call a few hours later telling me they were temporarily out of that med. Fine, no big deal, I said because I still had a few pills from my last script. A few days later, I still hadn't heard anything so I gave Walgreens a call back to see what the deal was. The person I initially spoke to put the pharmacy manager on the phone and he told me they didn't know anything about a written prescription and that they wouldn't have kept that on file. You're going to first tell me you're out of the meds, lose (or someone stole) my prescription and then basically tell me tough luck?!? I called my doctor right then and there so they could handle it and make sure the written prescription was never allowed to be filled. I never found out what happened to the written script but luckily, no one was able to use it. That was my last time ever using Walgreens.

Consistently refuses to keep my son's medication in stock. This last time, they had the prescription for more than 2 weeks and still had not ordered it. Was told they would order when they order it, but that they don’t control what the truck brings. By now my doctor had sent the prescription over 2x. This is a prescription that my son has to have filled and has been on for almost 2 years so it’s not like it’s new and they weren’t aware.

The staff does not know how to process medical supplies thru Medicare. We actually had to have a Medicare rep call the pharmacy and walk them thru it last month. Well guess what, this month the same problem happened again where they said Medicare denied it. With all of this frustration, this is the last, very last straw with Walgreens Pharmacy. I have sent letters to corporate, spoken with store manager and the Pharmacist directly and we continue to have issues. There is something wrong there, don’t know exactly what but we are done with it. Also, they could have told us on Friday that it was denied so we could have called Medicare then instead of us having to find out on a Saturday, which means Walgreens does nothing till Monday. Well guess what Walgreens, Medicare is open on Saturday on the general customer services number I found on Google. You couldn’t even try to reach them for us. Laziness is also your issue. Bye.

Received opened household products from walgreens.com. Spent forever on the phone to get replacements sent to me. Realized after a couple weeks they shipped to a local store instead. Local store showed the packages were shipped but in 4 weeks not received. Spent a half hour at the store with manager trying to figure it out but couldn’t. Called Walgreens again to just get a refund and not deal with them anymore. Spent another 50 mins on the phone holding and processing to get my refund. Hours of my life all for products totaling $15 that I never even got. Never again. I’ll stick with CVS and Target from now on, thanks. Ridiculously poor customer service and quality control.

When I receive partial prescription they charge full copayment. When they fill balance they charge full copay. I was charged three times for same prescription. When asking pharmacist about charges he said it’s because of the insurance I chose. I was never notified that they would keep charging me because they didn’t have enough product. I have also been experiencing lost prescription and the doctor shows me they were on the list sent to pharmacy. When I tried to talk to pharmacist about problem he did not care just blaming everything on my insurance co. I am checking with insurance but don’t see how it is their fault that pharmacy loses rx and don’t keep meds in stock. Bottom line is I will not shop at Walgreens again. They called and offered free prescription but I will not accept. Don’t want to ever deal with this pharmacy again. Walgreens in Inverness, Fl. Needs to teach customer service to their rude pharmacy.

The last time picking up a prescription, I had to pay because the technician did not know how to bill straight Medi-Cal. He kept saying the system wanted him to bill another provider, which we had not enrolled in yet. He told me that I had to call Medi-Cal myself and find out what the issue was and “when the snag is cleared up, you can bring in the receipt, we can resubmit the charge to the insurance and we will issue a refund.” He said nothing about any time limits. This was on July 12. I spoke to a Medi-Cal rep on July 29, who informed me there is no problem and we should not have been charged. I returned to Walgreens on July 30 to be informed by a different technician who tells me “sorry, we do not issue refunds past 7 days”. How is it that the store has one policy, but the pharmacy has a different one. And it is not posted anywhere.

Pulled up to get prescription filled, young ** lady was rude. Said total was 25.00. I asked with insurance. "What insurance do you you have?" ( rude) I gave my insurance card. Total was zero, not 25.00. I think she coulda been nicer and it wasn’t very good service at all chewing gum and laughing ... Even my boyfriend who was driving said she’s in the rude side!! I just had surgery. She coulda represented Walgreens more professional! I always use Walgreens!! I’ve never had a rude bad experience there before !!

I have been a customer of Walgreens Pharmacy for a long time. Recently I have been receiving calls about their Save A Trip Program. First what upsets me is they use my own Walgreens phone number even though this is a call from a call center in Florida. Each time I have received this call I have told them I DO NOT WANT THIS SERVICE. Today I received a call again with my Walgreens phone number on the caller ID but the call is coming from a call center. The person on the phone would not take no for an answer. He kept telling me I obviously didn’t under the service and continued on his sales pitch until I hung up on him. This the problem: If I block this call on my phone it blocks my pharmacy from being able to call me.

I have contacted them four times in the month of July 2019, with the most recent being 10 minutes ago. I keep receiving e-mails that it's time to refill a prescription. I've spoken to them about removing my e-mail and stopping this immediately. Each time I've been assured that it will be taken care of immediately. Each time I've been lied to. My online Walgreens account has been closed also. They are extremely negligent in their duties and responsibilities to customers. I am furious at this point. I've researched for numbers and names of someone at the corporate level to speak with, but to no avail.

I cannot believe this is happening again. A pharmacist thinking their vast medical education replaces that of a licensed physician. I had my second spinal fusion a month ago. This is very painful and not something you take a couple of ** and after a week or so are back to work. Called my doctor today to get a refill. This was placed before 9 am. Now Walgreens has this listed as "delayed, under pharmacists review." How can a pharmacist without my medical history know what is best for me? Great people abuse but not all of us do. Some actually are in pain. Now I have to wait until the highly trained pharmacist determines it is my best medical interest. Perhaps I should take a handfull of ** every 8 hours until the refill. I am sure they would be happy if I shut down kidneys.

I take insulin and the pharmacist decided she'd change my insulin to a generic form without informing me of the change. I felt very violated because medicine isn't anything you play with with people lives. I'm scared now to take any medicine I got from that pharmacy because I don't know if it was changed without me knowing. Smh they got a bad review from me because every time I call that pharmacy and that pharmacist is there she's very rude over the phone.

Several weeks ago I called Walgreens to report an issue regarding a Walgreens branded product that didn't perform to expectations. I was referred to the manufacturer. It had been several weeks and I hadn't heard anything from the manufacturer; when I called them to check on the status of my report, they said that refunds needed to come from Walgreens. So, I called Walgreens customer service department again and explained the situation. This time I didn't get the runaround and was pleasantly surprised when the representative promptly and cheerfully "deposited points" into my rewards account, enough points to cover the cost of the branded product that did not meet my expectations.

Pharmacist could not fill my prescription for my insurance company. Problem was sent to me in email. I spent an hour on phone with ins and they said no one contacted them from that pharmacy. Insurance changed my script to part B from D and when I told pharmacist she hung up on me. Then my insurance company called them and she hung up on them too. Not my fault. I will not use them again. 75th and Shadeland Ave. in Indianapolis, Indiana been going there for years so not a new person.

I called the store in Surprise Arizona on Bell Rd to find if they had something in stock. I was told by Rachel the store manager they did have what I was looking for. I drove 15 minutes to only find out they never did!! What a waste of my time and energy to find this out. And all the manager could say is, "I’m sorry!" Never offered to make things right for my efforts! I will never patronize a Walgreens again!!

I have gone to Walgreens for years. It’s a busy location and there were always mistakes, but I stupidly stuck with them. One day the entire staff was replaced with different techs and pharmacists. The manager, J, told me it was her 1st time managing, and that was obvious. The older woman pharmacist, G. ran all over her. She argued everything- not only with me but I observed it more times than I could count. I always had to ask her to stop interrupting me because I couldn’t finish the question. G also informed that what the doctor said didn’t matter, she overruled all doctors.

On 6/30/19 I placed my first and probably last online order with Walgreens. I opted for the online ordering option for vitamin supplements, shave cream and dye-free low dose aspirin because I could save add'l money plus get a rebate. I carefully looked at the delivery time frame and saw that I could get it delivered to my home in 1-2 days and it would be longer if I had it delivered to the store and picked it up from there. Using Walgreen's estimation of 1-2 days for delivery, I figured I'd get the package no later than Wednesday, assuming there might be a processing day in there too. I got an order confirmation email right away and on Monday, July 1st I got a shipment confirmation saying the delivery would be Friday, July 5th. I am disappointed in the shipping/delivery and don't recommend to anyone who is in need of products quickly. WM, Sarasota, FL

I will never recommend Walgreens. Always out of stock or back ordered. Late to fill your orders. I am currently 1 week late on a refill and was told to transfer to another pharmacy. Very poor customer service.

I use Walgreens for all my pharmacy and medical needs. I like having the ability to shop by anytime of the day and night. I also like that I am able to use my rewards points for any items. I rarely have a long wait and the pharmacist are always able to answer my questions or can get back to me quickly if they need to research.

I am in between insurance companies and I went to refill a monthly prescription and they charge $300.00. Went to Walmart and paid $24.00 (with no insurance). Transferring all of mine now and will never shop there again.

There should be a zero ⭐️‘S option. Just when I thought it couldn’t get any worse, it did. I couldn’t tell you the number of times they lost a prescription, couldn’t find it, it got deleted somehow, or they’re waiting on insurance approval, after I already verified it was approved. I called this morning about my dog’s medication. I was told they would contact the animal hospital for his refills. I called again this evening to check on it and was told my dog hasn’t had any refills since 2018. He gets his medicine refilled every month at the same location in Millbrook, AL. My poor dog is in pain and needs his meds. I’m so fed up with this pharmacy!!

Walgreens is running a game on patients that frequent their pharmacies. The plan is called the Exclusive Smart90SM/Walgreens Program and for the laymen, also known as the Walgreens 90 day prescription program. It was initiated in 2009. Basically, it works like this: you purchase a ninety day supply of medications and the out of pocket cost or co-pay is higher than a thirty day fill. It must be a maintenance drug, i.e., pills that are necessary over an extended period of time. Patients are taken off maintenance medicines everyday by their doctors and switched over to another med. So if you’re at the thirty day mark, you are stuck with sixty pills. So, the patient has already paid the co-pay, if not the entire cost, if he or she has no insurance. Walgreens pharmacy already has their money as does the drug manufacturer. The patient has no recourse.

The Walgreens Pharmacy at 5340 Soutel Drive Jacksonville, Florida 32219. I don’t recommend this place. They’re always out of stock with their medications. I be out of my much needed medication for over a week sometimes because no one ordered it & when asked why the orders wasn’t placed that week all they do is point fingers at the other one. When the opportunity presents itself I will be changing pharmacies. If any of you can avoid causing senseless aggravation on yourself I suggested you not use this Pharmacy.

Sent my 17 year old to put a prescription in at Walgreens Pharmacy. It was last minute. I figured I could pick it up in morning if they couldn’t fill it that night. My son came home upset because the pharmacist refused to take the prescription. Then she proceeds to make him uncomfortable with her rude attitude. We really needed that medicine because my cat had neck surgery that day. She started showing signs that she was in pain!! I called to ask why they didn’t take the prescription and she would not answer the phone. It wasn’t even 9:00 yet.

We always have problems filling prescriptions with Walgreens. Incompetent and combative personnel. Across the street CVS never has a problem...Express Scripts is our carrier. We have resigned ourselves to have medications shipped.

Inventory management is very bad: they often don't have drugs in stock. They say they need to place an order, expecting customer to return the next day to pick it up. What is the point of a pharmacy -- you go to them with a prescription and they should have it. This has happened with 3 different drugs -- so not unusual for Walgreens. More importantly, drug quality cannot be relied upon. Walgreens does not ensure quality medications.

Community Walgreens in Atlanta GA

This company has continued to make mistakes on repeat delivery medications, that are crucial to take regularly. The incompetence with this make shift home delivery Pharmaceutical go-between, is astonishing! How they are still in business and have not been sued beyond repair is a phenomenon. Beside the fact that large pharmaceutical companies are loosing revenue by AllianceRX inability's. There are patients that are left without necessary medications. Some of these prescriptions have to be taken in a timely manner, or the bodies immune system will reject it, such as **. Autoimmune suppressants are very important for those Approximately 50 million Americans that live with autoimmune diseases.

Employee refused to allow my 74 year old mom to use the bathroom. Upon arriving to the store, my mom had an urgent need to urinate due to a medical condition. He absolutely refused even after I said my mom has a medical condition and I've spent thousands of dollars there over the years going in there 1 or 2 times a week for many years. JUST UTTERLY DISGRACEFUL!!!

I been getting my prescriptions from Walgreens. It's suppose to be autofill but that never happened. My prescription changed. I try to pick it up and they tell me, "It's 157 dollars for generic." I looked on the internet, found several pharmacies with a price between 33.90 and 40 dollars. Walgreens is the highest. They ripping people off specially when you on Medicare. Somebody needs to investigate them and their shady prices. How can so many pharmacies only charge 33-40 dollars and they want 157? They cheating a lot of people and when you on a fixed income you can not afford price gouging to help them enrich themselves. They should be ashamed of their scamming older and disabled people.

My wife and I have been using Walgreens for years. They are everywhere, open 24 hrs and my wife likes using their rewards club savings. As complicated as it is, she has found a way to use it. Today we had a problem with an $8.00 coupon not printing out at the register. The manager was called to the front and we could tell when he finally got there that he was in a very bad mood. He proceeded to not say hi or even look up and acknowledge us. He reached his hand out across the register and asked for our rewards card. He fixed the problem and handed us the coupon, never looked at us, never said thank you or sorry for the inconvenience. Arrogant. CVS is across the street.

I requested a refill on my meds and chose delivery - I was told within a few days I would receive it. It's been 15 days and I still don't have it. When I submitted it I noticed they had my correct street address, but wrong city/zip. I immediately called and they corrected it, or so they told me. I noticed on tracking that they tried to deliver at incorrect address and therefore sent it back.

Walgreens printed a $4 coupon and would not accept it the next day only to tell me the coupon was printed in error. How is that my problem? They are willing to lose customers over their error. I tried to call customer service and they did not offer any solution to the problem. How about honoring the coupon?

Walgreens final complaint. Initial call to Walgreens was at 10:18 PM to refill ** (90 day supply). I was on hold for 2 hours 14 minutes. Second call at 1:24 AM, spoke to Gina, explained the situation and that I still needed to reach the pharmacy. She said she would put me on hold and page the pharmacist to pickup. He did in < 2 minutes. The pharmacist on duty refused to give me his name. I asked 3 times. I then asked if he was refusing to give me his name and he said to me (2-3 times), “You can call me Doctor.” I told the Doctor how long I was on hold and he angrily told me he didn’t put anyone on hold. “I was at the register all night dealing with customers.”

I joined Walgreen Pharmacy (680 + Landess, 2105 Morrill Ave. 95132) for 1 year. Most recent 3 medicines, they don’t have (vender not supply). When Walgreen finally got it, they said my insurance is not cover it. Then took me several days to talk to the insurance mgr. The mgr said, with ** is not cover, none ** is. So 3 months wasted still don't have medicine for my cough. I'm very upset. This Walgreen has very little storage. The pharmacists are busy all the time. They do not tell us which of the two medicine they have and which one is covered by insurance. So I need to run between my doctor, several Walgreen, and other Pharmacies. I give this Walgreen ONE Star.

You cannot get the concept that my insurance co. does not choose my medications my doctor does. Just because my insurance co. does not cover it doesn’t mean I can’t pay cash. After telling them when I place order I will pay cash. Always shortage of physician prescribed meds. I have had to go back every few days just to get enough meds. 5 days worth, then back for ten days worth, then back for five days worth, finally getting angry and miraculously they have enough. They can’t read coupons you bring and tell you the RX does not apply to you because I am on Medicare but the terms and conditions do include Medicare coverage which is written on coupon. They are frustrating and I am moving my prescriptions elsewhere.

Today I have called Walgreens for ANOTHER controlled substance mess up. This pharmacy has messed up 3 scripts for **, (wrong MG) they have messed up 2 of my husbands diabetic meds where they did not give him the proper amount of pills that should be in the bottle and 1 of my mom's blood pressure meds (wrong script period) all in less than a year. They will argue with you until you force them to pull the paper script then they fix it.. THIS SHOULD NOT HAPPEN WITH MEDS and really that many in less than a year for my family alone... and then argue with you when they have a history of this. This is people's health they are dealing with. How do we get this fixed?

I had my physician send a new Rx to my preferred Walgreens pharmacy, I have used their services for more than a year without issue prior to this occurrence. The Rx was not in stock and was needed to be ordered. I was informed on Wednesday that the Rx would be processed for ordering, I explained that I would pay cash price for the Rx.

Walgreens' pharmacists kept telling me my prescriptions had been denied by my doctor which was a categorical lie. In addition, they kept trying to change my prescriptions, in particular, the dosages. It happened once, and I gave them a break. Then, it kept happening, so I transferred all my prescriptions elsewhere. Problem solved. There are big problems with this company.

I was going out of town for a month so I asked my doctor to fill my prescriptions ahead of time so I wouldn't run out on my trip. He did, Walgreens got them, but one was going to renew before I left, so the person I spoke to told me to just wait until then to get it. I did. When I stopped at the Pharmacy on Saturday, they said give them a minute, so I cooled my heels at Target, went back 30 minutes later, and was told that I could get my prescription until next Wednesday.

My Dr sent over my prescription on Fri. And I got a text saying it was on hold. I checked my status online and it said they didn’t have my insurance info so I thought it was a weekend thing and wouldn’t be able to get my script done till Monday. When I checked on Monday my status was the same, so I called and asked them about my insurance because they should have it on file. The person was cold and rude and said I had to wait till after 6 pm to get my prescription because they weren’t my preferred pharmacy on my insurance.

I dropped off a written RX script at Walgreens. When I ordered a refill online I was told I did not have any refills & they would have to call my Dr. I then asked if they kept written scripts. They said yes they did. Since it was only a few weeks since I brought the script in, I asked for them to find it so I could have my MEDS since this was a weekend & it would be several days for my Dr to respond. I was curtly told they DID NOT HAVE A SCRIPT. Then what happened to it!! The person I spoke with was extremely rude. I will be calling my Dr & having my RX’s sent to another pharmacy.

Enough is enough! I placed an online order on April 1, 2019 and only half of my order has been fulfilled. Multiple calls to customer service later, and I only keep getting the same generic answer that the distribution center is experiencing delays. You are a public company and have certain responsibilities to your customers and shareholders. I smell a class action lawsuit coming your way if you don't provide sufficient communication soon and work to resolve all these issues!

I’m out of 10 of my medications for days now due to Walgreens refusing to switch my medications to Publix. The past 15 years I have been out of medicine constantly sometimes more than a month because I believe in loyalty. Enough is enough and I had my profile sent to Publix Pharmacy but they sent 5 medications instead of the 16 I take. I didn’t have a refill so the doctor has to do that. But 10 medications that are due for me to take 4 days ago and I’m out of, they refuse to send. I’m getting the Walgreens messages to refill the medicine. I don’t want to use them and they cannot make anyone stay a customer by refusing to send your profile. This Walgreens in Douglasville, Ga on highway 5 is ridiculous and should be closed down immediately. They have constant complaints and people are always leaving the store in a rage. They make it hard by holding important medications that are needed to make you stay with them.

The first pharmacist in charge at the Sun City Anthem Henderson location has a high and mighty attitude. She certainly doesn’t seem to enjoy her job and is treated me with disrespect. She lacks people skills and forgets or simply does not care that I am bringing business to this location. I highly doubt she would treat her family in the same manner but I see her treating pharmacy patience at this location. I am bringing my business elsewhere.

I have purchased several supplements from Walgreens for a few years (ever since they absorbed Drugstore.com). Most orders had been coming in 1-2 days. However, this most recent order (April 21st) has gone nowhere. I called Customer Service and when I finally got through, the phone line went dead. It's annoying enough to call most customer service numbers, so the dead line makes it worse. In reading other reviews, I see folks have had little success in canceling "pending" orders. I guess I'll let this play out and that will be the end of Walgreens and me!

Unfortunately, this is my last hurrah with Walgreens. The online orders have been broken since March 27, 2019 (per a customer service supervisor). I placed my order April 13, 2019, and have only received 1/2 of the order. The ETA is sometime between now and infinity for the rest of the order. No one cares there. Spoke with Corporate Consumer Complaints and got the same story... "It's out of our control and we're working as fast as we can but have no idea when it will be fixed or when you'll get the remainder of your order." Apparently, management doesn't have the right people involved to implement a new warehouse fulfillment system and they don't have the right people to fix it either. The "kiss off" attitude with everyone I have spoken to tells me they would rather I go to CVS or Amazon or someplace else. So, I'm transferring my prescriptions and will never step foot in another Walgreens again.

Went to the doctor on a Sunday and they sent the prescription to Walgreens at Henderson in Fort Worth. They called me to tell me the prescription was ready but they were closing then. I said, "I could be there in five minutes, please stay open. I have to have the prescription." NO they said and closed. I got there the next day then they told me it would be a 15 minute wait after they told me it was ready the day before. Complete lack of customer service. CVS from now on!

I was told by several people that worms are in the product. I was told to use the product after foot surgery. I am so scared that there were worms in there. That is nasty. I threw away the full container. I am freaked out. I used one thing of the product then bought a second. Now I remember that people said any saline wound wash might have worms. That is disgusting. This product should be removed from shelves. It says Walgreens “so we’re all green”. What? Worms? Ahh. Saline wash “so we’re all green”. This is bad product. Should not be allowed by FDA.

Walgreens.com has turned into a joke of an online retailer (this review does not reflect on the local Duane Reade stores, which are run efficiently as always). For the entire month of April they've had unprecedented delays in order fulfillment and shipping. A customer service rep actually told me that he himself ordered something April 5 and it was delivered April 16. My order of April 15 was still "in progress" as of April 23, at which point I cancelled it (and went to Walmart.com, which delivered my items in exactly 2 days). It took two phone calls and 3 emails to track down what the heck is going on with their distribution. And after cancelling my order, I received confirmation one day later without a word or hint of an apology.

Walgreens is upgrading all of their online warehouse systems and is not telling anyone until after you place an order and then they tell you there will be delays in big orange letters after they take your order and money. No mention of this until after the order is placed. Really rotten customer service. They are so greedy they will take your money and then make you wait until they have upgraded their systems to even begin to ship out your orders. This is not customer service. It is sleazy corporate behavior! I then wasted 20 minutes cancelling my order and now will go to Walmart to purchase the same products.

Ordered 6 bottles of a shampoo and conditioner. I cannot find in the stores, the order claims it would be shipped in 1-2 business days and then after the order was made an email confirming it and claiming there were shipping delays. Nine days later they still do not know where it is and how soon it will be processed to go out. In this day and age there really isn't an excuse as to why they are so behind or lagging so much. I will NOT order anything through them again. This has been disappointing, such a big company cannot have their stuff together enough to actually ship orders they love getting money for.

"This email confirms your order. We'll send you a follow-up email when it ships, including pick up instructions. Please note, we're experiencing temporary delays in order processing that may affect your estimated delivery date. We'll keep you up-to-date on our progress and send you an email as soon as your order ships." Copy of my email yesterday right after ordering an OTC med, (**) which works great with my GI issues! 2 day shipping with free pick up at store - ok I can wait that long, but no longer that!!!

Nothing but problems with Walgreens mail order pharmacy since I enrolled 1 year ago. They tell me that they only carry one manufacturer of ** that causes me extreme dry and painful mouth, and there are maybe 12 manufacturers of the drug. Is the management at Walgreens so profit driven that they won't carry multiple manufacturers? They are also extremely slow at refilling prescriptions so that I have to ration what I have left to stretch out the looong refill process. Horrible! They tell me to contact my doctor for refills. Isn't that what the employees at Walgreens are paid to do? I'm dropping them as my pharmacy.

On April 23, 2019 I went to Walgreens on Franz Road. I used the drive through and had to wait thirty minutes or more to get to the line. I gave my discount card for one medication and was charged the full amount. I just had surgery and was in pain, but they insisted that I go to the back of the line. I refused since I had waited so long. They called the police. I am not sure if they were going to arrest me or tow my car. It would be harmful to me to have to wait an hour or more since they had such a poor management plan. This location refused to accept my points and always says to use them next time. The culture at this store is poor at best.

I have taken the same medication 3 times a day for about 8 years. Went to pick up refill AFTER I got a text that it was ready and told "not ready, out of stock. Come back in 3 days." Went back after 3 days. "Out of stock, delivery expected on Monday" (this was Friday). Called on Monday, "out of stock, delivery did not come in, cannot refill until ON OR ABOUT JUNE 5 (it is April 21)". I was given some song and dance about not being able to transfer prescription to another pharmacy because it had been "stamped by Walgreens." I have no idea what that means, BUT my late husband was a Pharmacist. After being reminded that prescriptions are "stamped" AFTER they are filled, not before, suggested that I call other pharmacies.

First of all they hold your refill longer than they should. Always come up with a new lie to tell. Manager can’t even manage his own pharmacist. The one I have issues with is Dave. I don’t understand how a doctor calls in an order and he puts it on hold. I told my doctor about this and he called Walgreens and they lied again saying I never showed up to pick them up so stay away from this location. Dave thinks it is funny to play with people’s medication. Hopefully this will catch up to him. I truly hope he loses his job. This location has been turned in to the board of pharmacy and to add to the fact wish there was a 0 star for this location. Absolutely the laziest people I have ever seen. Hope you make changes to keep your customers. You probably already lost over 100 the past few months so good luck with that again. Stay away. They are worthless.

I placed an order online 10 days ago and still haven’t received my points or products. There wasn’t a warning of delay until I paid for the products. Walgreens gave me a refund, but I saw my order still was open. I called customer service to close my order, since I did receive an refund. The customer service representative said my card will be charged once the order has shipped (It couldn’t be closed apparently).

I am done with Walgreens. 3 simple reasons:

I placed an online order for non-prescription beauty items on 4/13. A full week later and still, the order has not been filled and there is no anticipated shipping date. I received ZERO communication from Walgreens customer service until yesterday with a generic email stating they have a new “online order fulfillment process” and my order is continued to be delayed. I won’t be ordering from Walgreens ever again. They’re a huge retailer and clearly need better customer service with online orders. I’ve received no offer of expedited shipping and imagine it will be weeks before I ever receive my order. NEVER again - I’ll take my business and $$$ elsewhere. Very shameful, Walgreens.

For two days their automated system blew my phone up saying I had a refill ready. When I called yesterday April 18, 2019 to see what it was the young woman who answered said that it was my Humalog insulin, which I desperately need, and that it would be ninety dollars for just a thirty day supply. Knowing that usually pays for a ninety day supply I asked why the big price bump and she then put the so called pharmacist on the line and she said she'd refigured my dosage and that's how it came out, which is total garbage!!! When I had another pharmacy call to have my prescriptions transferred they were then lied to and told that I didn't have any refills left. If this is how Walgreens treats its customers then I'll never spend another dime there and urge others to avoid them if at all possible!!!!

I am a hospital pharmacist. I admit that I haven't worked retail in 25 years, but Erik the pharmacist that filled my husband’s prescription last week was obstinate and unreasonable. My husband had surgery last week and they prescribed 12 pain pills that did not last very long at 1-2 tabs q4h prn. The surgeon had told us he would call us the next day to check on us, but didn't. We messaged him on Friday to call us and he didn't, so on a Saturday we were forced to call the on call person because he was in such excruciating pain. We needed to get something for the him.

I have been a customer to Walgreens, 6515 Sullivan Rd, Greenwell Springs, LA 70739 for many years. Sadly to say, after today’s visit, I am a very dissatisfied customer with the pharmacy customer service. My prescriptions are set up on auto refill orders. I received an email, my prescription, ** tablets was ready for pick up along with another refilled prescription. On Wednesday, April 17, 2019, 2:48 p.m., I purchased other items, as well as my prescriptions, as was not advised by anyone in the pharmacy of any changes of my medications. When I arrived home and took the prescriptions bags out of the Walgreens shopping bags I noticed a handwritten note on the prescription bag stating "new manufacturer, medicine is the same". The medicine looked nothing like the medicine I have been purchasing over a year.

I received a flu and pneumonia shot at Walgreens back in October and ended up in the ER in extreme pain and a swollen arm. Diagnosis was Cellulitis. I was on multiple antibiotics. My advice, don't trust these guys. Go to a professional doctor.

Five years ago I tried filling my son's ADHD meds & ended up going to more than a half dozen stores to find a pharmacy that could fill his prescription. This made me look like a drug seeker. Went to Target which turned into CVS. Their system is amazing & they keep enough stock for their regular customers. You can give them 3 mos. worth of subscriptions on file. You can call & actually get through to be added to a daily list when you're ready to fill. When the scripts are ready, they text you.

I placed an order on 4/09/2019 for 4 NON prescription productions. I am told 4 days later they cannot tell me when it will be shipped and that it cannot be cancelled. I have been a customer for a lot of years and thousands of dollars for prescriptions. NO MORE. I will changing when my present prescriptions run out.

For the second time in 3 months the Walgreens Pharmacy has been out of my medicine. I submitted a refill request 4 days ago. I was notified by text and by phone that they were out of my medication once again. I have checked online and with the automated status option and every day I am told that my prescription will be filled tomorrow. I am on my third tomorrow as of today. Very frustrating!

Unbelievable how unknowing this staff that is dispensing life saving drugs are!! Last month I ordered several prescriptions by website on a Sunday 3/24/2019. I had a Dr appointment on Tuesday and just waited to pick up the new prescriptions my appointment on the 12th would have. I took my time approximately 1 hour to arrive. Nothing ready! Even the prescriptions from Sunday. I spoke to the tech/caused and was told they would do them and would be about a half an hour. I walked around the store then I drove for a haircut then filled my car with gas, I also stopped at local scuba shop to have 3 tanks filled. I returned to the Walgreens and still has to wait. Finally they called me and said it was too early to fill one I knew this was not correct but after putting up with this mess I paid for and left. I was told the prescription I needed would be ready tomorrow evening.

I had the doctor call to verify if insurance would cover the prescriptions. They said yes but when I got home I notice the billing was too high. They refused to refund the money back to me on one of the prescriptions after I told them I wanted to return it. Walgreens Pharmacy charge: $11.99. Wal-Mart price verified: 2 cents a pill x 30 pills: 60 cents. Walgreens charged me $11.39 MORE than Wal-Mart for the exact same pills!

I placed a order at walgreens.com, they have a 2 to 3 day delivery guarantee from the time your order is placed. After 3 days I contacted customer service and was told my order was STILL waiting to be filled. After 5 days with not a single update about my order I called back and again spoke to customer service, I was told my order STILL was waiting to be filled, and the could NOT refund my money. My total order consisted of 5 items. Been a online customer of theirs for 3 years. This is my last order. They have no idea how long it will take to fill the order or to ship it & will NOT refund my money.