Walgreens Pharmacy Reviews

Walgreens charged $29.98 for 4 2" passport photos. Other companies charge $7.44 for 2 passport photos, half of Walgreens price. Plus the lady did not show me the photo before printing it or offer the option of another take when the photo was really bad.

I received a message from "Walgreens" that a prescription was due. I ordered it and received a response that it would be ready with a scheduled pick up time. When made a special 30 mile trip to pick up, the pharmacy tech informed me "it was too early." I explained that I had received instructions it was but that did not matter. I spoke with manager "Mike" and was informed that the message was generated by a "third party" and that he would speak with his manager about the problem. I requested to be contacted, but nobody called. I got another message that another Rx was due. Again the same run around. So TWO wasted trips.THIS HAS BEEN GOING ON FOR YEARS!!! I have written before and nobody ever responded. Website contact form does not work. I will be posting this on Google and every forum I can find. I am now in the process of transferring all my monthly scripts to Optum Rx, mail order. Thanks for nothing. Edward **

I recently took a paper prescription in (narcotics can't be transmitted by the doctor's office, or so they tell me) and got a call a few hours later telling me they were temporarily out of that med. Fine, no big deal, I said because I still had a few pills from my last script. A few days later, I still hadn't heard anything so I gave Walgreens a call back to see what the deal was. The person I initially spoke to put the pharmacy manager on the phone and he told me they didn't know anything about a written prescription and that they wouldn't have kept that on file. You're going to first tell me you're out of the meds, lose (or someone stole) my prescription and then basically tell me tough luck?!? I called my doctor right then and there so they could handle it and make sure the written prescription was never allowed to be filled. I never found out what happened to the written script but luckily, no one was able to use it. That was my last time ever using Walgreens.

Consistently refuses to keep my son's medication in stock. This last time, they had the prescription for more than 2 weeks and still had not ordered it. Was told they would order when they order it, but that they don’t control what the truck brings. By now my doctor had sent the prescription over 2x. This is a prescription that my son has to have filled and has been on for almost 2 years so it’s not like it’s new and they weren’t aware.

The staff does not know how to process medical supplies thru Medicare. We actually had to have a Medicare rep call the pharmacy and walk them thru it last month. Well guess what, this month the same problem happened again where they said Medicare denied it. With all of this frustration, this is the last, very last straw with Walgreens Pharmacy. I have sent letters to corporate, spoken with store manager and the Pharmacist directly and we continue to have issues. There is something wrong there, don’t know exactly what but we are done with it. Also, they could have told us on Friday that it was denied so we could have called Medicare then instead of us having to find out on a Saturday, which means Walgreens does nothing till Monday. Well guess what Walgreens, Medicare is open on Saturday on the general customer services number I found on Google. You couldn’t even try to reach them for us. Laziness is also your issue. Bye.

Received opened household products from walgreens.com. Spent forever on the phone to get replacements sent to me. Realized after a couple weeks they shipped to a local store instead. Local store showed the packages were shipped but in 4 weeks not received. Spent a half hour at the store with manager trying to figure it out but couldn’t. Called Walgreens again to just get a refund and not deal with them anymore. Spent another 50 mins on the phone holding and processing to get my refund. Hours of my life all for products totaling $15 that I never even got. Never again. I’ll stick with CVS and Target from now on, thanks. Ridiculously poor customer service and quality control.

When I receive partial prescription they charge full copayment. When they fill balance they charge full copay. I was charged three times for same prescription. When asking pharmacist about charges he said it’s because of the insurance I chose. I was never notified that they would keep charging me because they didn’t have enough product. I have also been experiencing lost prescription and the doctor shows me they were on the list sent to pharmacy. When I tried to talk to pharmacist about problem he did not care just blaming everything on my insurance co. I am checking with insurance but don’t see how it is their fault that pharmacy loses rx and don’t keep meds in stock. Bottom line is I will not shop at Walgreens again. They called and offered free prescription but I will not accept. Don’t want to ever deal with this pharmacy again. Walgreens in Inverness, Fl. Needs to teach customer service to their rude pharmacy.

The last time picking up a prescription, I had to pay because the technician did not know how to bill straight Medi-Cal. He kept saying the system wanted him to bill another provider, which we had not enrolled in yet. He told me that I had to call Medi-Cal myself and find out what the issue was and “when the snag is cleared up, you can bring in the receipt, we can resubmit the charge to the insurance and we will issue a refund.” He said nothing about any time limits. This was on July 12. I spoke to a Medi-Cal rep on July 29, who informed me there is no problem and we should not have been charged. I returned to Walgreens on July 30 to be informed by a different technician who tells me “sorry, we do not issue refunds past 7 days”. How is it that the store has one policy, but the pharmacy has a different one. And it is not posted anywhere.

Pulled up to get prescription filled, young ** lady was rude. Said total was 25.00. I asked with insurance. "What insurance do you you have?" ( rude) I gave my insurance card. Total was zero, not 25.00. I think she coulda been nicer and it wasn’t very good service at all chewing gum and laughing ... Even my boyfriend who was driving said she’s in the rude side!! I just had surgery. She coulda represented Walgreens more professional! I always use Walgreens!! I’ve never had a rude bad experience there before !!

I have been a customer of Walgreens Pharmacy for a long time. Recently I have been receiving calls about their Save A Trip Program. First what upsets me is they use my own Walgreens phone number even though this is a call from a call center in Florida. Each time I have received this call I have told them I DO NOT WANT THIS SERVICE. Today I received a call again with my Walgreens phone number on the caller ID but the call is coming from a call center. The person on the phone would not take no for an answer. He kept telling me I obviously didn’t under the service and continued on his sales pitch until I hung up on him. This the problem: If I block this call on my phone it blocks my pharmacy from being able to call me.

I have contacted them four times in the month of July 2019, with the most recent being 10 minutes ago. I keep receiving e-mails that it's time to refill a prescription. I've spoken to them about removing my e-mail and stopping this immediately. Each time I've been assured that it will be taken care of immediately. Each time I've been lied to. My online Walgreens account has been closed also. They are extremely negligent in their duties and responsibilities to customers. I am furious at this point. I've researched for numbers and names of someone at the corporate level to speak with, but to no avail.

I cannot believe this is happening again. A pharmacist thinking their vast medical education replaces that of a licensed physician. I had my second spinal fusion a month ago. This is very painful and not something you take a couple of ** and after a week or so are back to work. Called my doctor today to get a refill. This was placed before 9 am. Now Walgreens has this listed as "delayed, under pharmacists review." How can a pharmacist without my medical history know what is best for me? Great people abuse but not all of us do. Some actually are in pain. Now I have to wait until the highly trained pharmacist determines it is my best medical interest. Perhaps I should take a handfull of ** every 8 hours until the refill. I am sure they would be happy if I shut down kidneys.

I take insulin and the pharmacist decided she'd change my insulin to a generic form without informing me of the change. I felt very violated because medicine isn't anything you play with with people lives. I'm scared now to take any medicine I got from that pharmacy because I don't know if it was changed without me knowing. Smh they got a bad review from me because every time I call that pharmacy and that pharmacist is there she's very rude over the phone.

Several weeks ago I called Walgreens to report an issue regarding a Walgreens branded product that didn't perform to expectations. I was referred to the manufacturer. It had been several weeks and I hadn't heard anything from the manufacturer; when I called them to check on the status of my report, they said that refunds needed to come from Walgreens. So, I called Walgreens customer service department again and explained the situation. This time I didn't get the runaround and was pleasantly surprised when the representative promptly and cheerfully "deposited points" into my rewards account, enough points to cover the cost of the branded product that did not meet my expectations.

Pharmacist could not fill my prescription for my insurance company. Problem was sent to me in email. I spent an hour on phone with ins and they said no one contacted them from that pharmacy. Insurance changed my script to part B from D and when I told pharmacist she hung up on me. Then my insurance company called them and she hung up on them too. Not my fault. I will not use them again. 75th and Shadeland Ave. in Indianapolis, Indiana been going there for years so not a new person.

I called the store in Surprise Arizona on Bell Rd to find if they had something in stock. I was told by Rachel the store manager they did have what I was looking for. I drove 15 minutes to only find out they never did!! What a waste of my time and energy to find this out. And all the manager could say is, "I’m sorry!" Never offered to make things right for my efforts! I will never patronize a Walgreens again!!

I have gone to Walgreens for years. It’s a busy location and there were always mistakes, but I stupidly stuck with them. One day the entire staff was replaced with different techs and pharmacists. The manager, J, told me it was her 1st time managing, and that was obvious. The older woman pharmacist, G. ran all over her. She argued everything- not only with me but I observed it more times than I could count. I always had to ask her to stop interrupting me because I couldn’t finish the question. G also informed that what the doctor said didn’t matter, she overruled all doctors.

On 6/30/19 I placed my first and probably last online order with Walgreens. I opted for the online ordering option for vitamin supplements, shave cream and dye-free low dose aspirin because I could save add'l money plus get a rebate. I carefully looked at the delivery time frame and saw that I could get it delivered to my home in 1-2 days and it would be longer if I had it delivered to the store and picked it up from there. Using Walgreen's estimation of 1-2 days for delivery, I figured I'd get the package no later than Wednesday, assuming there might be a processing day in there too. I got an order confirmation email right away and on Monday, July 1st I got a shipment confirmation saying the delivery would be Friday, July 5th. I am disappointed in the shipping/delivery and don't recommend to anyone who is in need of products quickly. WM, Sarasota, FL

I will never recommend Walgreens. Always out of stock or back ordered. Late to fill your orders. I am currently 1 week late on a refill and was told to transfer to another pharmacy. Very poor customer service.

I use Walgreens for all my pharmacy and medical needs. I like having the ability to shop by anytime of the day and night. I also like that I am able to use my rewards points for any items. I rarely have a long wait and the pharmacist are always able to answer my questions or can get back to me quickly if they need to research.

I am in between insurance companies and I went to refill a monthly prescription and they charge $300.00. Went to Walmart and paid $24.00 (with no insurance). Transferring all of mine now and will never shop there again.

There should be a zero ⭐️‘S option. Just when I thought it couldn’t get any worse, it did. I couldn’t tell you the number of times they lost a prescription, couldn’t find it, it got deleted somehow, or they’re waiting on insurance approval, after I already verified it was approved. I called this morning about my dog’s medication. I was told they would contact the animal hospital for his refills. I called again this evening to check on it and was told my dog hasn’t had any refills since 2018. He gets his medicine refilled every month at the same location in Millbrook, AL. My poor dog is in pain and needs his meds. I’m so fed up with this pharmacy!!

Walgreens is running a game on patients that frequent their pharmacies. The plan is called the Exclusive Smart90SM/Walgreens Program and for the laymen, also known as the Walgreens 90 day prescription program. It was initiated in 2009. Basically, it works like this: you purchase a ninety day supply of medications and the out of pocket cost or co-pay is higher than a thirty day fill. It must be a maintenance drug, i.e., pills that are necessary over an extended period of time. Patients are taken off maintenance medicines everyday by their doctors and switched over to another med. So if you’re at the thirty day mark, you are stuck with sixty pills. So, the patient has already paid the co-pay, if not the entire cost, if he or she has no insurance. Walgreens pharmacy already has their money as does the drug manufacturer. The patient has no recourse.

The Walgreens Pharmacy at 5340 Soutel Drive Jacksonville, Florida 32219. I don’t recommend this place. They’re always out of stock with their medications. I be out of my much needed medication for over a week sometimes because no one ordered it & when asked why the orders wasn’t placed that week all they do is point fingers at the other one. When the opportunity presents itself I will be changing pharmacies. If any of you can avoid causing senseless aggravation on yourself I suggested you not use this Pharmacy.

Sent my 17 year old to put a prescription in at Walgreens Pharmacy. It was last minute. I figured I could pick it up in morning if they couldn’t fill it that night. My son came home upset because the pharmacist refused to take the prescription. Then she proceeds to make him uncomfortable with her rude attitude. We really needed that medicine because my cat had neck surgery that day. She started showing signs that she was in pain!! I called to ask why they didn’t take the prescription and she would not answer the phone. It wasn’t even 9:00 yet.

We always have problems filling prescriptions with Walgreens. Incompetent and combative personnel. Across the street CVS never has a problem...Express Scripts is our carrier. We have resigned ourselves to have medications shipped.

Inventory management is very bad: they often don't have drugs in stock. They say they need to place an order, expecting customer to return the next day to pick it up. What is the point of a pharmacy -- you go to them with a prescription and they should have it. This has happened with 3 different drugs -- so not unusual for Walgreens. More importantly, drug quality cannot be relied upon. Walgreens does not ensure quality medications.

Community Walgreens in Atlanta GA

This company has continued to make mistakes on repeat delivery medications, that are crucial to take regularly. The incompetence with this make shift home delivery Pharmaceutical go-between, is astonishing! How they are still in business and have not been sued beyond repair is a phenomenon. Beside the fact that large pharmaceutical companies are loosing revenue by AllianceRX inability's. There are patients that are left without necessary medications. Some of these prescriptions have to be taken in a timely manner, or the bodies immune system will reject it, such as **. Autoimmune suppressants are very important for those Approximately 50 million Americans that live with autoimmune diseases.

Employee refused to allow my 74 year old mom to use the bathroom. Upon arriving to the store, my mom had an urgent need to urinate due to a medical condition. He absolutely refused even after I said my mom has a medical condition and I've spent thousands of dollars there over the years going in there 1 or 2 times a week for many years. JUST UTTERLY DISGRACEFUL!!!

I been getting my prescriptions from Walgreens. It's suppose to be autofill but that never happened. My prescription changed. I try to pick it up and they tell me, "It's 157 dollars for generic." I looked on the internet, found several pharmacies with a price between 33.90 and 40 dollars. Walgreens is the highest. They ripping people off specially when you on Medicare. Somebody needs to investigate them and their shady prices. How can so many pharmacies only charge 33-40 dollars and they want 157? They cheating a lot of people and when you on a fixed income you can not afford price gouging to help them enrich themselves. They should be ashamed of their scamming older and disabled people.

My wife and I have been using Walgreens for years. They are everywhere, open 24 hrs and my wife likes using their rewards club savings. As complicated as it is, she has found a way to use it. Today we had a problem with an $8.00 coupon not printing out at the register. The manager was called to the front and we could tell when he finally got there that he was in a very bad mood. He proceeded to not say hi or even look up and acknowledge us. He reached his hand out across the register and asked for our rewards card. He fixed the problem and handed us the coupon, never looked at us, never said thank you or sorry for the inconvenience. Arrogant. CVS is across the street.

I requested a refill on my meds and chose delivery - I was told within a few days I would receive it. It's been 15 days and I still don't have it. When I submitted it I noticed they had my correct street address, but wrong city/zip. I immediately called and they corrected it, or so they told me. I noticed on tracking that they tried to deliver at incorrect address and therefore sent it back.

Walgreens printed a $4 coupon and would not accept it the next day only to tell me the coupon was printed in error. How is that my problem? They are willing to lose customers over their error. I tried to call customer service and they did not offer any solution to the problem. How about honoring the coupon?

Walgreens final complaint. Initial call to Walgreens was at 10:18 PM to refill ** (90 day supply). I was on hold for 2 hours 14 minutes. Second call at 1:24 AM, spoke to Gina, explained the situation and that I still needed to reach the pharmacy. She said she would put me on hold and page the pharmacist to pickup. He did in < 2 minutes. The pharmacist on duty refused to give me his name. I asked 3 times. I then asked if he was refusing to give me his name and he said to me (2-3 times), “You can call me Doctor.” I told the Doctor how long I was on hold and he angrily told me he didn’t put anyone on hold. “I was at the register all night dealing with customers.”

I joined Walgreen Pharmacy (680 + Landess, 2105 Morrill Ave. 95132) for 1 year. Most recent 3 medicines, they don’t have (vender not supply). When Walgreen finally got it, they said my insurance is not cover it. Then took me several days to talk to the insurance mgr. The mgr said, with ** is not cover, none ** is. So 3 months wasted still don't have medicine for my cough. I'm very upset. This Walgreen has very little storage. The pharmacists are busy all the time. They do not tell us which of the two medicine they have and which one is covered by insurance. So I need to run between my doctor, several Walgreen, and other Pharmacies. I give this Walgreen ONE Star.

You cannot get the concept that my insurance co. does not choose my medications my doctor does. Just because my insurance co. does not cover it doesn’t mean I can’t pay cash. After telling them when I place order I will pay cash. Always shortage of physician prescribed meds. I have had to go back every few days just to get enough meds. 5 days worth, then back for ten days worth, then back for five days worth, finally getting angry and miraculously they have enough. They can’t read coupons you bring and tell you the RX does not apply to you because I am on Medicare but the terms and conditions do include Medicare coverage which is written on coupon. They are frustrating and I am moving my prescriptions elsewhere.

Today I have called Walgreens for ANOTHER controlled substance mess up. This pharmacy has messed up 3 scripts for **, (wrong MG) they have messed up 2 of my husbands diabetic meds where they did not give him the proper amount of pills that should be in the bottle and 1 of my mom's blood pressure meds (wrong script period) all in less than a year. They will argue with you until you force them to pull the paper script then they fix it.. THIS SHOULD NOT HAPPEN WITH MEDS and really that many in less than a year for my family alone... and then argue with you when they have a history of this. This is people's health they are dealing with. How do we get this fixed?

I had my physician send a new Rx to my preferred Walgreens pharmacy, I have used their services for more than a year without issue prior to this occurrence. The Rx was not in stock and was needed to be ordered. I was informed on Wednesday that the Rx would be processed for ordering, I explained that I would pay cash price for the Rx.

Walgreens' pharmacists kept telling me my prescriptions had been denied by my doctor which was a categorical lie. In addition, they kept trying to change my prescriptions, in particular, the dosages. It happened once, and I gave them a break. Then, it kept happening, so I transferred all my prescriptions elsewhere. Problem solved. There are big problems with this company.

I was going out of town for a month so I asked my doctor to fill my prescriptions ahead of time so I wouldn't run out on my trip. He did, Walgreens got them, but one was going to renew before I left, so the person I spoke to told me to just wait until then to get it. I did. When I stopped at the Pharmacy on Saturday, they said give them a minute, so I cooled my heels at Target, went back 30 minutes later, and was told that I could get my prescription until next Wednesday.

My Dr sent over my prescription on Fri. And I got a text saying it was on hold. I checked my status online and it said they didn’t have my insurance info so I thought it was a weekend thing and wouldn’t be able to get my script done till Monday. When I checked on Monday my status was the same, so I called and asked them about my insurance because they should have it on file. The person was cold and rude and said I had to wait till after 6 pm to get my prescription because they weren’t my preferred pharmacy on my insurance.

I dropped off a written RX script at Walgreens. When I ordered a refill online I was told I did not have any refills & they would have to call my Dr. I then asked if they kept written scripts. They said yes they did. Since it was only a few weeks since I brought the script in, I asked for them to find it so I could have my MEDS since this was a weekend & it would be several days for my Dr to respond. I was curtly told they DID NOT HAVE A SCRIPT. Then what happened to it!! The person I spoke with was extremely rude. I will be calling my Dr & having my RX’s sent to another pharmacy.

Enough is enough! I placed an online order on April 1, 2019 and only half of my order has been fulfilled. Multiple calls to customer service later, and I only keep getting the same generic answer that the distribution center is experiencing delays. You are a public company and have certain responsibilities to your customers and shareholders. I smell a class action lawsuit coming your way if you don't provide sufficient communication soon and work to resolve all these issues!

I’m out of 10 of my medications for days now due to Walgreens refusing to switch my medications to Publix. The past 15 years I have been out of medicine constantly sometimes more than a month because I believe in loyalty. Enough is enough and I had my profile sent to Publix Pharmacy but they sent 5 medications instead of the 16 I take. I didn’t have a refill so the doctor has to do that. But 10 medications that are due for me to take 4 days ago and I’m out of, they refuse to send. I’m getting the Walgreens messages to refill the medicine. I don’t want to use them and they cannot make anyone stay a customer by refusing to send your profile. This Walgreens in Douglasville, Ga on highway 5 is ridiculous and should be closed down immediately. They have constant complaints and people are always leaving the store in a rage. They make it hard by holding important medications that are needed to make you stay with them.

The first pharmacist in charge at the Sun City Anthem Henderson location has a high and mighty attitude. She certainly doesn’t seem to enjoy her job and is treated me with disrespect. She lacks people skills and forgets or simply does not care that I am bringing business to this location. I highly doubt she would treat her family in the same manner but I see her treating pharmacy patience at this location. I am bringing my business elsewhere.

I have purchased several supplements from Walgreens for a few years (ever since they absorbed Drugstore.com). Most orders had been coming in 1-2 days. However, this most recent order (April 21st) has gone nowhere. I called Customer Service and when I finally got through, the phone line went dead. It's annoying enough to call most customer service numbers, so the dead line makes it worse. In reading other reviews, I see folks have had little success in canceling "pending" orders. I guess I'll let this play out and that will be the end of Walgreens and me!

Unfortunately, this is my last hurrah with Walgreens. The online orders have been broken since March 27, 2019 (per a customer service supervisor). I placed my order April 13, 2019, and have only received 1/2 of the order. The ETA is sometime between now and infinity for the rest of the order. No one cares there. Spoke with Corporate Consumer Complaints and got the same story... "It's out of our control and we're working as fast as we can but have no idea when it will be fixed or when you'll get the remainder of your order." Apparently, management doesn't have the right people involved to implement a new warehouse fulfillment system and they don't have the right people to fix it either. The "kiss off" attitude with everyone I have spoken to tells me they would rather I go to CVS or Amazon or someplace else. So, I'm transferring my prescriptions and will never step foot in another Walgreens again.

Went to the doctor on a Sunday and they sent the prescription to Walgreens at Henderson in Fort Worth. They called me to tell me the prescription was ready but they were closing then. I said, "I could be there in five minutes, please stay open. I have to have the prescription." NO they said and closed. I got there the next day then they told me it would be a 15 minute wait after they told me it was ready the day before. Complete lack of customer service. CVS from now on!

I was told by several people that worms are in the product. I was told to use the product after foot surgery. I am so scared that there were worms in there. That is nasty. I threw away the full container. I am freaked out. I used one thing of the product then bought a second. Now I remember that people said any saline wound wash might have worms. That is disgusting. This product should be removed from shelves. It says Walgreens “so we’re all green”. What? Worms? Ahh. Saline wash “so we’re all green”. This is bad product. Should not be allowed by FDA.

Walgreens.com has turned into a joke of an online retailer (this review does not reflect on the local Duane Reade stores, which are run efficiently as always). For the entire month of April they've had unprecedented delays in order fulfillment and shipping. A customer service rep actually told me that he himself ordered something April 5 and it was delivered April 16. My order of April 15 was still "in progress" as of April 23, at which point I cancelled it (and went to Walmart.com, which delivered my items in exactly 2 days). It took two phone calls and 3 emails to track down what the heck is going on with their distribution. And after cancelling my order, I received confirmation one day later without a word or hint of an apology.

Walgreens is upgrading all of their online warehouse systems and is not telling anyone until after you place an order and then they tell you there will be delays in big orange letters after they take your order and money. No mention of this until after the order is placed. Really rotten customer service. They are so greedy they will take your money and then make you wait until they have upgraded their systems to even begin to ship out your orders. This is not customer service. It is sleazy corporate behavior! I then wasted 20 minutes cancelling my order and now will go to Walmart to purchase the same products.

Ordered 6 bottles of a shampoo and conditioner. I cannot find in the stores, the order claims it would be shipped in 1-2 business days and then after the order was made an email confirming it and claiming there were shipping delays. Nine days later they still do not know where it is and how soon it will be processed to go out. In this day and age there really isn't an excuse as to why they are so behind or lagging so much. I will NOT order anything through them again. This has been disappointing, such a big company cannot have their stuff together enough to actually ship orders they love getting money for.

"This email confirms your order. We'll send you a follow-up email when it ships, including pick up instructions. Please note, we're experiencing temporary delays in order processing that may affect your estimated delivery date. We'll keep you up-to-date on our progress and send you an email as soon as your order ships." Copy of my email yesterday right after ordering an OTC med, (**) which works great with my GI issues! 2 day shipping with free pick up at store - ok I can wait that long, but no longer that!!!

Nothing but problems with Walgreens mail order pharmacy since I enrolled 1 year ago. They tell me that they only carry one manufacturer of ** that causes me extreme dry and painful mouth, and there are maybe 12 manufacturers of the drug. Is the management at Walgreens so profit driven that they won't carry multiple manufacturers? They are also extremely slow at refilling prescriptions so that I have to ration what I have left to stretch out the looong refill process. Horrible! They tell me to contact my doctor for refills. Isn't that what the employees at Walgreens are paid to do? I'm dropping them as my pharmacy.

On April 23, 2019 I went to Walgreens on Franz Road. I used the drive through and had to wait thirty minutes or more to get to the line. I gave my discount card for one medication and was charged the full amount. I just had surgery and was in pain, but they insisted that I go to the back of the line. I refused since I had waited so long. They called the police. I am not sure if they were going to arrest me or tow my car. It would be harmful to me to have to wait an hour or more since they had such a poor management plan. This location refused to accept my points and always says to use them next time. The culture at this store is poor at best.

I have taken the same medication 3 times a day for about 8 years. Went to pick up refill AFTER I got a text that it was ready and told "not ready, out of stock. Come back in 3 days." Went back after 3 days. "Out of stock, delivery expected on Monday" (this was Friday). Called on Monday, "out of stock, delivery did not come in, cannot refill until ON OR ABOUT JUNE 5 (it is April 21)". I was given some song and dance about not being able to transfer prescription to another pharmacy because it had been "stamped by Walgreens." I have no idea what that means, BUT my late husband was a Pharmacist. After being reminded that prescriptions are "stamped" AFTER they are filled, not before, suggested that I call other pharmacies.

First of all they hold your refill longer than they should. Always come up with a new lie to tell. Manager can’t even manage his own pharmacist. The one I have issues with is Dave. I don’t understand how a doctor calls in an order and he puts it on hold. I told my doctor about this and he called Walgreens and they lied again saying I never showed up to pick them up so stay away from this location. Dave thinks it is funny to play with people’s medication. Hopefully this will catch up to him. I truly hope he loses his job. This location has been turned in to the board of pharmacy and to add to the fact wish there was a 0 star for this location. Absolutely the laziest people I have ever seen. Hope you make changes to keep your customers. You probably already lost over 100 the past few months so good luck with that again. Stay away. They are worthless.

I placed an order online 10 days ago and still haven’t received my points or products. There wasn’t a warning of delay until I paid for the products. Walgreens gave me a refund, but I saw my order still was open. I called customer service to close my order, since I did receive an refund. The customer service representative said my card will be charged once the order has shipped (It couldn’t be closed apparently).

I am done with Walgreens. 3 simple reasons:

I placed an online order for non-prescription beauty items on 4/13. A full week later and still, the order has not been filled and there is no anticipated shipping date. I received ZERO communication from Walgreens customer service until yesterday with a generic email stating they have a new “online order fulfillment process” and my order is continued to be delayed. I won’t be ordering from Walgreens ever again. They’re a huge retailer and clearly need better customer service with online orders. I’ve received no offer of expedited shipping and imagine it will be weeks before I ever receive my order. NEVER again - I’ll take my business and $$$ elsewhere. Very shameful, Walgreens.

For two days their automated system blew my phone up saying I had a refill ready. When I called yesterday April 18, 2019 to see what it was the young woman who answered said that it was my Humalog insulin, which I desperately need, and that it would be ninety dollars for just a thirty day supply. Knowing that usually pays for a ninety day supply I asked why the big price bump and she then put the so called pharmacist on the line and she said she'd refigured my dosage and that's how it came out, which is total garbage!!! When I had another pharmacy call to have my prescriptions transferred they were then lied to and told that I didn't have any refills left. If this is how Walgreens treats its customers then I'll never spend another dime there and urge others to avoid them if at all possible!!!!

I am a hospital pharmacist. I admit that I haven't worked retail in 25 years, but Erik the pharmacist that filled my husband’s prescription last week was obstinate and unreasonable. My husband had surgery last week and they prescribed 12 pain pills that did not last very long at 1-2 tabs q4h prn. The surgeon had told us he would call us the next day to check on us, but didn't. We messaged him on Friday to call us and he didn't, so on a Saturday we were forced to call the on call person because he was in such excruciating pain. We needed to get something for the him.

I have been a customer to Walgreens, 6515 Sullivan Rd, Greenwell Springs, LA 70739 for many years. Sadly to say, after today’s visit, I am a very dissatisfied customer with the pharmacy customer service. My prescriptions are set up on auto refill orders. I received an email, my prescription, ** tablets was ready for pick up along with another refilled prescription. On Wednesday, April 17, 2019, 2:48 p.m., I purchased other items, as well as my prescriptions, as was not advised by anyone in the pharmacy of any changes of my medications. When I arrived home and took the prescriptions bags out of the Walgreens shopping bags I noticed a handwritten note on the prescription bag stating "new manufacturer, medicine is the same". The medicine looked nothing like the medicine I have been purchasing over a year.

I received a flu and pneumonia shot at Walgreens back in October and ended up in the ER in extreme pain and a swollen arm. Diagnosis was Cellulitis. I was on multiple antibiotics. My advice, don't trust these guys. Go to a professional doctor.

Five years ago I tried filling my son's ADHD meds & ended up going to more than a half dozen stores to find a pharmacy that could fill his prescription. This made me look like a drug seeker. Went to Target which turned into CVS. Their system is amazing & they keep enough stock for their regular customers. You can give them 3 mos. worth of subscriptions on file. You can call & actually get through to be added to a daily list when you're ready to fill. When the scripts are ready, they text you.

I placed an order on 4/09/2019 for 4 NON prescription productions. I am told 4 days later they cannot tell me when it will be shipped and that it cannot be cancelled. I have been a customer for a lot of years and thousands of dollars for prescriptions. NO MORE. I will changing when my present prescriptions run out.

For the second time in 3 months the Walgreens Pharmacy has been out of my medicine. I submitted a refill request 4 days ago. I was notified by text and by phone that they were out of my medication once again. I have checked online and with the automated status option and every day I am told that my prescription will be filled tomorrow. I am on my third tomorrow as of today. Very frustrating!

Unbelievable how unknowing this staff that is dispensing life saving drugs are!! Last month I ordered several prescriptions by website on a Sunday 3/24/2019. I had a Dr appointment on Tuesday and just waited to pick up the new prescriptions my appointment on the 12th would have. I took my time approximately 1 hour to arrive. Nothing ready! Even the prescriptions from Sunday. I spoke to the tech/caused and was told they would do them and would be about a half an hour. I walked around the store then I drove for a haircut then filled my car with gas, I also stopped at local scuba shop to have 3 tanks filled. I returned to the Walgreens and still has to wait. Finally they called me and said it was too early to fill one I knew this was not correct but after putting up with this mess I paid for and left. I was told the prescription I needed would be ready tomorrow evening.

I had the doctor call to verify if insurance would cover the prescriptions. They said yes but when I got home I notice the billing was too high. They refused to refund the money back to me on one of the prescriptions after I told them I wanted to return it. Walgreens Pharmacy charge: $11.99. Wal-Mart price verified: 2 cents a pill x 30 pills: 60 cents. Walgreens charged me $11.39 MORE than Wal-Mart for the exact same pills!

I placed a order at walgreens.com, they have a 2 to 3 day delivery guarantee from the time your order is placed. After 3 days I contacted customer service and was told my order was STILL waiting to be filled. After 5 days with not a single update about my order I called back and again spoke to customer service, I was told my order STILL was waiting to be filled, and the could NOT refund my money. My total order consisted of 5 items. Been a online customer of theirs for 3 years. This is my last order. They have no idea how long it will take to fill the order or to ship it & will NOT refund my money.

In December 2018 my doctor called into Walgreen's pharmacy a prescription for diabetic test strips and lancets. Insurance covered most of the cost. The products are made by Accu-Chek. When I picked up the test strips and lancets they said I owed them $3.61. I thought that was pretty low and asked them if they were sure about the amount. They assured me it was. 3 months later The main office of Walgreens sent me a new bill for a balance of $14.45 without any explanation at all. That's not a lot of money, but at the same time I don't want to be taken for. It could be a mistake. How can anyone change their mind about a price of something after 3 months?

I think Jackson MS is by far the worst pharmacy in the world. Especially on Woodrow Wilson as the one on State Street is only a skip and a hop better. Not much at all. They are super slow and never have your medicine ready. For the one on Woodrow bring a lunch and prepared to stand In line for a hour or sit in drive thru even longer. The one on State decided not to tell me all my pills weren’t in the bag, instead of explaining the insurance wasn’t gonna cover the others and give me a chance to pay. I guess they assumed I wasn’t gonna pay or didn’t have the money! NOT!!! Just a hot mess. Was my last day messing with either of them. I use to love Walgreens but they need to get better staff period.

Rude on the phone. Called corporate to complain and they gave my name to the pharmacist. Then that rude person has the ** to call me and confront me. Bad business on both parts. Then the pharmacist told me that they are out of my meds and they won't be getting them in until May sometime. That would be a 30 to 45 day wait. Really, I guess that they have lost my business for life. There is a pharmacy around every corner, so here I go. Rude people won't last long in business.

Had been going to Rite Aid for many years but they have changed to Walgreens in Salt Lake City, Utah. Walgreen's orders cheap foreign generic prescriptions that are not as effective and cause negative side effects. I was able to purchase my preferred generic brand for a while but not anymore because of "company policy"! I spend get quite a few prescriptions here and have little to no choice in pharmacies I can go to because of the insurance I have. They are totally driven by profit and could care less about the patient. I feel hopeless about this situation and it is affecting my health and well-being.

I went with my wife to have a TDAP shot at the Walgreens located at 8790 W McNab Rd, Tamarac, FL 33321, the nurse there in the in store UM clinic said she wasn't sure if my Humana Insurance would pay for the shot. I asked how much each shot was and she said $75, and I said that would be fine. She gave us the shots and then said, "I'll charge the Humana Insurance and you pay just a $50 co-pay each." She did that. Humana denied the claim. The UM Clinic sent me a bill for $168, but my wife did not receive a bill even though her claim was denied as well.

I have been a customer with a Walgreens Pharmacy in HD, NV for 8 yrs and they have caused me to go without my necessary medicines 2-3 times each and every one of those years. It has taken them 6 DAYS to fill some of my scripts. They do not automatically order scripts. They give erroneous information to insurance companies, their turn-over rate is horrendous. Their playing doctor is making people Sick. Walgreen has made me ill and they do not care about it. I have called corporate more times than I can count. Yet, nothing ever changes. Stay AWAY FROM WALGREENS UNLESS YOU WANT TO BE SICK.

Have used Walgreens for over 30 yrs. Staff is professional, knowledgeable and helpful. They follow up with you if you haven't picked up your prescription. I have never had an issue with Walgreens. I highly recommend them!

Wait time is a problem. They seem to be understaffed in this department. I usually use the drive up window since this seems to lessen the wait time. Otherwise, the store is okay but a little cramped.

The staff is, more often than not, rude and unfriendly. I have to make multiple contacts with them regarding refills and preauthorization. Sometimes they “forget” to fill the requested refills. It’s aggravating to have to make multiple trips to Walgreens, especially since I live over 15 miles from the store. If there was another pharmacy I could use with my insurance, I would go there instead.

I just received my 90 days ** supply. When I got home I look at the medication bottle and found out that this generic medication was manufactured in China. There are complaints in the media about some components from China that can produce cancer. How come Walgreens is selling products from China that could be danger. I am very disappointed with Walgreens. It is very hard to speak with the pharmacist at 1300 Hallandale Beach BLVD, Hallandale Beach, 33009.r

I find that they will rush a prescription if you have some type of pain pill that you really need soon. They care about their customers. I can’t say all Walgreens stores are as good, but I would think they probably are.

I've been going to Walgreens Pharmacy in Peoria Heights, IL for 7 or 8 YEARS now. I hate this pharmacy and their rude pharmacist & personnel. A couple of years ago, I picked up my 7.5 ** after work. When I got home, ONE HALF of the bottle was GONE!! You could see the white powder where it had been filled to the top. So before work, I drove up in the drive thru & told the pharmacist this. He immediately said very snotty & rudely "We're not giving you anymore pills"!!!

I am a senior citizen and had to switch from Rite Aid to Walgreens after Rite Aid and my Insurance carrier (United Health) parted ways. So off to Walgreens we went. After I saw a blurb in on of the senior monthly bulletins that Walgreens matches or beats AARP's mail prescription service prices AND will fill 90 day prescriptions I figured it just doesn't get any better than this. My wife and I are pleased with their service and friendly staff. I must say that we are a bit disappointed with their over the counter product stocking and pricing. Their prices are a bit higher than we are used to paying and their product selection is lacking. Two of our nationally known daily OTC meds are not even carried by them. So off we go to WalMart for all of our OTC purchases.

There are a lot of advantages to using the Walgreens Pharmacy. These advantages include in-store and drive-through service at most locations, 24-hour service at many locations, as well as reasonable wait time and knowledgeable pharmacists. They also have an easy to use phone system for re-ordering prescriptions as well as an option for auto filling prescriptions you need regularly. They do have one issue I find frustrating when encountered. The first is when they run out of my medication I use monthly. They know I need it every month and yet don’t have it when time to reorder.

The employees and staff are Helpful in the pharmacy. Always greeted upon arrival to the store. There can be waits for drop off and pick up of scripts but the staff takes time to address questions or concerns.

I rely on Walgreens Pharmacy, in particular, because of its convenient location; they offer home delivery from the (physical) store/through the mail; in the twelve years (approximately) that I have patronized Walgreens there have been maybe 3 errors regarding my prescriptions, very efficient -- the pharmacy personnel are friendly, and really seem to care... Switched from Walmart Pharmacy years (12) ago; the personnel there were uncaring, and even dismissive at times, even when *they* were the cause of a mistake; the lines would be extremely long and the personnel would work at a snail's pace -- although not perfect either, Walgreens has been a refreshing alternative...

Every time I go to the Marrero Walgreens on Barataria and Lapalco they always claim they never received my meds. That happened several times. I pulled my prescriptions and went to a local pharmacy and never have a problem every month. My blood pressure medicine was on time and my cholesterol meds were on time. They just recently went out of business so I switched back to Walgreens. On Thursday my doctor sent a prescription over. Went to pick them up. They claim that my blood pressure medicine was never sent. Know what? My cholesterol meds were not sent also. He sent me over a ** pack. They claim they never received that. Call my doctor back on Friday morning. They resent the meds. It is now Sunday and they still claim that they never received the meds. Contacted my lawyer because he’s a matter of life and death and will let them handle this from this point on and we’ll go back to a local pharmacy again.

I only use Walgreens because they take my insurance. The pharmacy stocks the worst manufacturers of generic meds. They only care about their profits not what brands work best or what brands the consumer prefers.

I have asthma and I have been waiting on an inhaler that is out of stock for 2 wks now. I went a wk ago for them to tell me again it's out of stock and it has to be ordered. A week prior when I dropped off the prescription they told me the same thing, it was out of stock and had to be ordered. 2 wks later I have not received my preventative inhaler, this is poor service.

My husband had a quadruple bypass. Last Sunday when I brought him home, picked up meds ordered at Walgreens. I looked at the med name but not the dose as I followed the hospital DC orders to the T from my sheet. I filled the pill boxes for 1 week. He made very good progress with therapy. So this Sunday night I filled them again using the bottle labels. Gave him meds Sunday evening and Monday morning. PT came and took his vitals again. Mine showed pulse 74 at 7 am. What he had been running. PT showed 48 at 10:30 am. My first thought was the **. Walgreens had labeled it for twice the dosage it should have been. He got 2 double doses. He now is cardioverted but unable to participate in therapy or rehab and has developed pneumonia. No endurance. Retaining fluid... So we are essentially starting all over. I called the pharmacy and got, "OH you're right, that's wrong." I'm livid. Definitely changing pharmacy!

I have been going to 1 South Broad Street since it opened, I know all the people in the store. They are always helpful. Pharmacy can deal with the insurance company, when we have a problem with a prescription.

They complete outdated prescriptions and when calling they do not understand you as there are foreign pharmacists or techs that do not listen to you. They are not customer service. Techs do not know how to submit the prescription for insurance.

From my POV, Walgreens has a lot to be desired. They are living proof that bigger is not better. They are always out of my medication and has to order it the next day. They seldom answer the phone without being put on hold for long periods of time. They are definitely understaffed, the Pharmacists all have very bad attitudes, maybe because they are being over-worked. Tomorrow I am changing to a local family owned pharmacy that actually cares about their clients.

My medication is constantly being put on a prescription delay. My insurance will no longer pay for brand, and Walgreens never has the generic available. This is a medication that I need everyday and cannot just stop taking without severe consequences. The problem I have is the fact that one, they never check their voicemails, and two they say your prescription is ready, but when you go to pick it up they tell you it's on a delay. If they would just check their voicemails then maybe they could notify me sooner, so I'm able to try and get my script transferred instead of telling me when I'm completely out. One more thing, you still have to wait in line for sometimes up to an hour after your script is ready. I just really hate this pharmacy!!

Walgreens is like the little girl: when it's good, it's very good, when it's bad it's horrid. Usually, my prescriptions are ready on time and vaccinations are easy. But there are times when the pharmacy line is way too long or the clerks help drive-thru patients before in-store patients who have been waiting longer. Also, while most pharmacy clerks are helpful, sometimes you get a temp or intern who doesn't care.

A friend and I are going on an international trip where vaccines are required. She received the EXACT same medication as I did for half the price at CVS (insurance didn’t cover the malaria medication for either one of us). She paid $69 at CVS and Walgreens charged me $122. Once I discovered this I went back to the Sycamore, IL store with both receipts and prescriptions in hand and they would not price match or do anything about it. Needless to say I will be changing pharmacies.

I was with CVS for 3 years and kept switching pharmacies hoping that the next would be better than the last. They weren’t. I kept debating about whether to switch to Walgreens and finally did. I’ve been with Walgreens for about a year and a half now. They are Sooo much better than any of the CVS pharmacies I was with. Mine actually has a drive through pick up which makes it extra nice. The pharmacy is consistent with my meds, never had an error in the entire time I’ve been with them, and they are quick with the Dr approvals. I should have switched to Walgreens years ago!

Walgreens has always been speedy in filling my prescriptions. I also love that they remind me when my prescription needs refilling. All I have to do is click a button and they are on their way to refilling my prescription.

Pharmacist on duty at that time was inconsiderate and unprofessional. Repeat of attitude from month before. We are going on a trip, needed to have sleeping pill order filled early. First answer was they did not have enough to fill order. Second answer was my request was too early. Seems to delight in giving customers a hard time. My script bottle indicated I had it filled 2/6/19, but apparently I am at fault for February only having 28 days. I don't know how Walgreens compensates for months that have 31 days. Normal service from pharmacists at this location are very good to excellent.

Overall good store however pharmacy is usually slow and long wait even though not many customers there. I’ve seen a lot of people complain.

Too much trouble to get the pharmacy to do its job. Always make me come back another day. Instructions from doctor is very clear... These pharmacist make it extremely difficult to get your medication as prescribed... Feel very uncomfortable being judged by my disability...

Walgreens Alma School, Dynamite Rd, Scottsdale: Lost prescription, refused to give out medically necessary drugs. Obviously prefer patients to die. Both neighborhood pharmacies admitted that there was reason to LEGALLY hand out the drugs for one overnight supply.

To whom this may concern, my name is James **. I had my roommate drop off my pain medication prescription and she forgot to tell me when it would be ready. When I went to the pharmacy on the 23rd of this month, the Cheyenne and Rampart location (Las Vegas), the pharmacist told me that she could fill it that day. But when she asked the other pharmacist in charge if there were any in stock, she said no and that they would have more the following Monday. When I called Monday, they then told me that my prescription wasn't due for a refill until the 27th. I called today at approximately 10:59 am and was told my prescription would be ready by 1 pm today. I was not told then that they didn't have any in stock.

I am a pain patient and see a pain Dr every month for follow up as well as medication management. (FDA regulations do not allow refills or more than a month’s worth and the order is send electronic directly to the pharmacy). I have been taking the generic ** made by Watson without any issues. Then one month I noticed the pills were still generic, but made by Mallinckrodt. I also noticed that my pain level for that month was higher than the last month and at times unbearable. I was having the side effect of itching on my arms and hands which I rarely experienced with the Watson product. I really didn’t think much about it and dismissed it as a bad month.

The pharmacist manager Rod lost my prescription and was rude, unprofessional to me and stated he does not want to talk to me. The manager hang on me. Did want to write the doctor phone numbers for verification. Put on hold and never gets back to me.

Went to fill my ADHD med and the pharmacist noticed the address of my PCP. He asked me if location was correct. I replied, yes. He then asked if I worked there. I replied, no. He then said to me... "Seems far to drive just to see PCP." I replied, bothered by that remark, yeah...so. He then asked if I worked there again. I replied, "No and why do you need to know my place of employment?" His reply, "It's my job" and handed me back my prescription and told me to take it somewhere else.

Unfortunately I have to use this ridiculous company. I’m on 3 different medications that are delivered via mail. The one happens to be a controlled substance. I order two prescriptions over the weekend and different points online so got the one and never received the control substance that I run out of tomorrow. You can’t stop cold turkey. I pull up the tracker and find that the service mailed and delivered it to an address I have not lived at for YEARS!!! Now this person has my medicine and personal information. When I called I was told this is my fault because I placed it online! Really...really. I didn’t type my address in. It’s saved in your system.

Let me begin by saying this is a consistent problem with Walgreens Pharmacy. First, reaching them by phone is nearly impossible. Today alone, I was placed on hold for periods of 12 minutes up to 29, before I hung up in frustration. Again, THIS IS NOT A PROBLEM EXPERIENCED ONLY TODAY! After many attempts to reach them I asked to confirm they had my refills ready and was told yes. When I went to the drive through there was another wait of 15 minutes. When I got to the window I was told they didn’t have enough of the meds to fill the entire order. So they gave me 2/3 of the quantity. Now, I had originally called about this on Monday evening.

Do not get a Rx filled with Walgreens before you check somewhere else! Go to a site like Goodrx or call any other pharmacy! One of my husband's drugs was over 200 dollars at Walgreens and most other pharmacies were charging 12 - 20 dollars! I found we have overpaid thousands of dollars! Besides poor customer service and plenty of mixups, we are done with Walgreens!

First of all they don’t answer their phones. Second when they do answer, after 1/2 hour or so, they either transfer you or simply never come back to the phone. They don’t know how to charge durable medical prescriptions. They are rude in person. They are slow. They can’t find your prescriptions for 10 minutes. Walgreens will be going out of business soon because they have no quality control.I've been using Walgreens for 30 years, being a diabetic and 2 time transplant patient. They used to be a good pharmacy, but you can’t live on used to be’s.

My neighbor (age 55) and I were in Walgreens today. She was ahead of me in line with her son buying a few things which included a pack of cigarettes. The cashier asked her for her ID which she said she left in the car, so the clerk said she couldn’t buy the cigarettes - I interrupted and said I’d pay for them since I had my DL. The clerk said I couldn’t do that so I asked for the manager who identified himself as “Blake.” He also refused to sell me the cigarettes. Blake had no way of knowing if we were married or if I was her father - he just refused to sell me the cigarettes! No problem Walgreens! Your store Manager just cost Walgreens a customer for life. Please cancel my Walgreens Membership and remove me from your database.

Called this Walgreens on 153 in Hixson to ask if a prescription was in stock since my normal Walgreens said it would take at least 48 hours. The first person very rudely told me “they don’t give out that information over the phone” but didn’t explain why they couldn’t, also didn’t care to ask if I had a prescription. They put me on hold. 15 mins later a different rude person answered to tell me why they couldn’t give me the information.

What can I say very disrespectful people work at this location (9000 Greenwood Avenue Niles, IL 60714. I came to exchange some pills that I bought couple days ago unused. Never opened. Went to the cashier and show them the new box and receipt. He told me, "Go pick up what you want and then come back. I'll exchange it for you. Fine. I went to pick up some ** and came back not even 5 minutes later. There was a lady paying in front of me. When I gave him what I wanted to buy he just charged me the full amount without deducting the one I returned. I asked him, "Excuse me but I have a return. Why are you charging me full amount." He then asked me "Who are you." I pointed the return and mentioned to "Pay more attention what you do since there was not even 5 minutes and you already don't remember."

I recently contacted the Walgreen Online Pharmacy to see if they could provide a non-coated tablet of ** so that it could be crushed and taken with applesauce. After some research the representative found the manufacturer that currently provided the non-coated tablet and confirmed the order. Several weeks later, after my current prescription was almost depleted, I contacted the online pharmacy and was told to call back and speak to the pharmacist who took the order. Not the answer I was hoping for but agreed to call back.

Walgreens, no matter which one I go to, is horrible. They are grossly understaffed, the help is incompetent, they give out incorrect information, and the wait time, either on phone or in the store, is unacceptable. My health insurance requires that I use them, but I am going to change and pay more money and I can't deal with them anymore. Awful, awful, awful.

Walgreens in Ridgecrest, CA pharmacy customer service chicks are rude and condescending and refuse to help. They have shorted me on my tablets three times, one time over a hundred pills short!!! Then proceeded to treat me like I was a liar!!! After gotten years as a customer I deserve better treatment!!! Transferred to Walmart!

Told I can pick up my prescription in an hour. I go to pick it up. "Oh sorry. We only have 1/2 of your prescription," and can’t tell me when my prescription will be ready! If I don’t have my medicine I could actually die. That is so messed up! They lied to me!

Next they entered my migraine medicine as 9 pills every 9 days instead of the correct amount of 9 pills in 1 month. They argued with me when I tried to get them to fix it. They even told me I could take 5 pills in 24 hours. I told them this could be deadly. They showed me the Rx which said 5 mg NOT 5 pills. They said they couldn’t fix it in the computer, it has to go to corporate. Of course they were closed. I have been an RN for over 40 years and never experienced such incompetence. I think it is dangerous to fill meds there.

I winter in Lakeland Florida. I've never had a problem using another branch of Walgreens, on Kathleen. Since I have lupus and cerebellar ataxia, I have a number of scripts to stay on top of. I submitted one refill electronically on a Tuesday. Receive a text it was ready to pick up. On Wednesday they said, no would be ready after 4 pm. Returned Thursday and they said I didnt have any refills. Went home and printed the Walgreens site indicating that I had 5 refills. Returned and as worker stared at his computer screen confused and uncommunicative, chatted with another worker who then said we'll have to call that doctor and quizzed me why the doctor's name was 'different' which I explained was the Physician's Assistant (guess they don't like those in Florida). Pharmacist comes over and indicates they'll have to fax the doctor. By now the doctor's office is closed and they've sat on it for 4 days. Meanwhile I'm out of my script and will be feeling it physically.

I have been at the pharmacy for 4 years. One Pharmacist is excellent (a young man, glasses) and always "fixes" the other staff members mistakes. My wife dropped of a prescription in a Walgreens in Puerto Rico. and I pick it up at the above Walgreens. Been doing it for 4 years. Lately, staff members are making mistakes after mistakes. The young man called on 1/9 that my prescription was approved, but only had 20 out of 120 pills. He would have the full quantity the next day. So I indicated would go the next day.

I went to pick up a vial of my testosterone at the Walgreens Pharmacy in Milton, Washington. After we waited for a little while, the pharmacists told me I shouldn't have run out of testosterone yet, which I had not but had approximately 2 doses left of. I live in a different city and wanted to pick it up early so I didn't have to come back, which I've never had an issue with before, because my doctor wrote me a prescription with two refills on it on purpose, since she was aware of my situation.

Total store screw up but mostly pharmacy. Store steals my rewards. Rude people. Don't understand English. Argue constantly about scripts and they have been wrong 100%. Yell at me when they messed up my blood pressure meds. Time to find another pharmacy!! Overall between the store and pharmacy you can and will be disappointed!!

Recently switched insurance to get access to Walgreens which I considered a better option than Walmart. My doctor sends three prescriptions at 1 pm and pharmacy said would be available at 5 pm. Went to pick up at 6 pm, told would be 15 min, went to buy groceries, came back at 7:15 pm, told would be 15 min because they had lost a class 2 prescription and were looking for it. I said I would come the next day. I came back at 11 am and was told 15 min, pharmacist miraculously handed me my meds 30 seconds later when I asked for the corporate complaint number. This is just the latest example of ineptitude in the last 3 months. I wish I had stayed with Walmart, the only issue with them was sometimes having to wait in line.

Poor inventory, terrible hours and no backup when someone doesn’t show up. I have been having problems for months. Yesterday my wife left the hospital. Walgreens screwed around with her prescriptions. When I called they said I had to wait until Monday 2 and a half days for her heart medication. I had to go to another store to get a partial prescription and it goes on and on. STORE IS ON 228 PA. MARS PA.

Today I was told by a Walgreens pharmacist that "maybe I need a new insurance company" ~ when my insurance company confirmed they would pay (and honor my doctor's prescription for a 90 day supply) but Walgreens REFUSED ~ claiming they would be committing "insurance fraud" by dispensing in accordance with my doctor's orders. By the way - they'd happily sell me the item retail... Not a controlled substance, items available without a prescription BUT "if I want my insurance company to pay" then they are going to continue to dispense a 25 day supply only, in spite of my doctor's prescription OR my own necessity! The insurance companies are bad enough with their cost controls overriding doctor's orders~now the pharmacy police are out of control! And who said it wasn't all about the money???

Good evening, I had a refill of a prescription. I have filled there on a regular basis. My insurance and I paid the amount due for the prescription. I received a notification on my phone “prescription is ready for pickup”. I go to the pharmacy to pick up my prescription and I’m refused and told by pharmacy technician to come back in 6 days to pick it up. This prescription refill is NOT a “controlled substance”, and my Expresspay account paid the balance due, and yet I can’t pick it up? Is that “stealing”?

Bought dip that tasted like death. At home saw expired in Oct 2018 and it’s now Jan 2019. You never leave milk, sour cream out that long yet store also has in cooler spoiled milk. Asking for refund not points offered for more profit for them as they kill peeps.

I have had nothing but trouble from the Walgreens in Elizabethton, TN AND Johnson City, TN. I've bounced back and forth between these two Walgreens’ locations for months now for my son’s three medication. Most of the time, Elizabethton location will have one, but not the others. Or will have the others but not one. Same with the Johnson City location. Causing me to have to drive to TWO different pharmacies 20 minutes apart to be able to get all of his prescriptions.

I went into the store to purchase cigarettes and pick up a photo order. When getting to the cash register, I asked the cashier for a pack of cigarettes and the cashier asked me for ID. I have been a customer in this particular store for over 9 years, and in all that time have never once been asked for ID except to pick up a prescription order. Instead of explaining the change in store policy the cashier called the assistant store manager over. He asked what the issue was... It was explained and he went on to explain that I would need my ID to purchase cigarettes and there had been a change in store policy.

Walgreens failed to list the milligrams of the drugs listed on my prescription bottle and failed to list it in the printed prescription information. I had to call the pharmacy to find out. All the other information about common uses, how to use, cautions, adverse effects, overdose, side effects are listed, but no milligrams. I think Walgreens is not only careless but also incompetent in not informing patients the amount of drugs they are taking. If you don't have the milligrams listed on your medication bottle, I urge you to complain to the company. We have a right to know the milligram strength of our medications.

I recently had my meds transferred to a Walgreens from Rite Aid after they took over the Aid pharmacies in my area. The Rite Aid store then closed down. I had to then go to the actual Walgreens store On Sunset Blvd in Steubenville, OH. It only took 2 months for them to screw up my refill for **. ** comes in a box and holds two syringes, to be injected every other week. They did not have it on hand but had to order it. I was supposed to get a 90 day supply, 3 boxes. I received ONE box on 9/28/2018, ONE more on 10/3/2018.

I bought some items that totaled $161.90. I wrote a check on Bank of America where the balance is in the thousands. Walgreens rejected my check telling me it was refused by the bank. I called the bank and they said Walgreens never submitted the check to the bank. They use a 3rd party company to convert the check to digital currency. The 3rd party is the one who refused the check for some unknown reason. I went to Fry's and did the same check and had absolutely no problem. I was also spending $16,000 per year on prescription drugs until my insurance company dropped Walgreens as a supplier. Walgreens never said anything to me about it but instead tried to charge me full price (no insurance) for my drugs. They are convenient but for now that's where it ends. We've now switched everything to Fry's. Get your act together Walgreens or you'll start looking like Sears.

My local Rite Aid has just switched to a Walgreens, and since then, they have replaced all the experienced pharmacists with people who have no idea what they are doing. They are denying me my medicine because their new computer system can't tell when I last picked it up, even though I desperately need my medicine. Also, when I had my doctors send new prescriptions, the pharmacy somehow lost the prescription for the needles and other parts that come with that medicine. My friend also received over twice the number of pills as they were supposed to, leading to confusion in whether they have taken their dose for the day. I miss Rite Aid, and it's clear these Walgreens technicians are not being treated well. I will be switching to a new pharmacy.

Management in this store is terrible. I’ve seen the way they talk to their employees. They should consider firing the manager Kathy and get a new manager in that will treat the employees with respect. The store is dirty and it has a lot of out dates in it. Disgusting! This store is located in New Britain CT.

I come to Walgreens in Tampa, Florida on 22nd and Hillsborough with my 4 daughters and we were followed around the store like common criminals. Just because you see a group of ** people walking in a store together doesn't mean that we are all criminals. I will no longer shop for convenience. So upset, disgusted, and disappointed.

Told not regular customer of their store (Walgreens 11430 Beach Blvd Jacksonville Fl # 5129) and shots are reserved (that are in stock) for their regular customers - which I am a regular customer of Walgreens just not that store. Pharmacist shook writing pads at me saying, "These people are on the “list” and they will get first." Listed full details on Yelp - horrible experience from beginning to end.

I recently relocated to the Summerville/Charleston area and have never been treated so poorly by pharmacy staff in my entire life. Not only are they judgmental, I can never get one on the phone, and when I do they are rude. They are understaffed, and do not care about their patients. They ONLY reason I have continued to use them is because of my health insurance. I'm a former pharmacy tech from Walgreens, and I am mortified by their customer service!!!

Constantly have a long wait when you receive and order medicines. Unable to reach the pharmacist. Constantly many smiling, walking workers. Bad company management. I recommend all customers to go to other pharmacies.

I have been a customer at Walgreens for over 20 years. I also take my prescriptions to other pharmacies wherever I can get a better price. I took my prescription to your store on Oct. 28 and was given a hard time from a male staffer and told he would not fill my prescription if I did not get all my prescriptions filled there. I get three of my prescriptions from Publix because they are free and some from Walmart because they are $4.00. I have no insurance and try to get them filled at the cheapest place. I said ok and asked him to transfer them.

I am a customer at Walgreens at Lusby, MD. They seldom have more than one counter person at the counter. That person has to work the drive in-window and the counter. Today I waited 15 minutes at the drive-in window. Finally I blew my horn in frustration. A woman came to the window and asked me what I wanted. I told her that I thought 15 minutes to get service. She said they were waiting on people inside that were ahead of me. Then it became clear that there was only one counter person and they were having trouble with an order. Cars pulled out of line and left. This not the first time. It is business as usual for them.

On several occasions I've called in a refill and the pharmacy only had a partial quantity in stock or no meds at all. I've had to wait past the time I ran out of the medication to get the refill. When I did get a partial refill I still had to pay full price for the prescription. I have also personally witnessed the pharmacist handling the pills and then put them in the pill bottle. This is contamination of patient medication.

This is reference to the recent transition from Rite Aid to Walgreens at the 954 Joe Frank Harris Pkwy Store in Cartersville, Georgia. 1st: My physician called in a prescription for asthma inhaler to this store. I received an automated call about a prescription that had insurance issues, the message didn't give the medication name or who it had been prescribed to. I called the store, I stayed on hold for 20 minutes waiting to speak to someone about this issue and to determine, if it was mine or my husband's prescription. I spoke to a cashier, who was asking someone I assume was a pharmacist, and she kept asking if I heard the other person words. I said I could hear her talking, but couldn't understand what was said. The cashier repeated her words, which weren't of much help for my issue.

Walgreens policy on returns of sale items is unfair and their policy at the store level gives managers no flexibility to do what is right by the customer. Through November 2018 Walgreens ran a buy 1 get 1 on selected vitamins/supplements. I thought I was buying two bottles of vitamin C along with other items. Once home I saw that I had mistakenly bought Lysine. They were next to each other on shelf and basically identical in appearance. Within 24 hours I went back with the product and receipt to get a refund. It rang up at $6.54 versus the $11.99 I paid and I was told that was their policy. I left without doing the refund...thinking that cannot be in this day of increasing awareness of the need for great customer experiences but a call to their customer service line proved that the is the policy.

This evening around 440 p.m. my son and I went to pick up his RX. The RX was transferred from my regular pharmacy (they do not carry that med). I waited for 30 min in line to be helped. That in itself is unacceptable. Once I was helped the initial Walgreens representative pulled my RX and then kept walking away doing other things. The next representative, a manager stepped in to say they had no info of insurance forwarded from my regular pharmacy. To my complete dismay, she immediately started to look my son up on IEHP. I had to stop her and tell her we had Blue Cross private insurance. Why did this manager assume we had Medicaid/IEHP? Very rude! I handed her my insurance card and then she handed me off to a 3rd representative!

We moved to Walgreens because they bought out RiteAid. I used them for years when I was in the military, but they always had problems with negotiating the Tricare contract. We decided to give them another chance when I retired and now they are slower. They had to send refund checks to both my wife and I because they never ran it through both insurances. They tell us it's ready for pickup and the 2nd medication isn't ready. You come back when they tell you two and still not done. We returned the following day and it's again not ready and still didn't run it through both insurances. PLEASE consider a local business or another company... at least one that is not in Montgomery AL.

I had my RX for ** filled on 11/22 and I picked it up that day. Somehow, Walgreens doesn't have record of me picking it up on 11/22 and when I went back days later to pick up another RX for my blood pressure medicine, they showed that I had 2 prescriptions ready for pick up... But, of course they couldn't find the RX for **. I told them that I picked up the ** days ago and they looked frantic (failure to record the date a controlled substance was picked up).

This place is slow. They don't keep their notes. A prescription was ready for pick up. I picked it up on/about 11/9/18. It was only a partial! The assistant didn't want to make note on my receipt. A week later I received email and call that it was ready again. When I went thru drive thru they didn't have anything for me! Called again on 11/21/18 to find out if it was ready yet and they told me my insurance would not cover it because it was too early. I said, "No it's been paid and it's a partial..." Omg this place has gone downhill since they think they are a doctor's office. They told me they would let me talk to a manager and put me right back in to call. Take your prescription somewhere else... Why should I have to star rate when it sucks?!?!

I had a prescription filled there on Nov/16/2018 and I had a serious reaction to the **! I called them and asked them could I return the medication and they said no because it was not a problem that they did. I said, "So it was mine then!" I was a manager for 23 years in a major store. Never did we ever treat customers in such a manner. No wonder you have such a nasty review online. A 1 out of 5 certainly. Not a plus for Walgreens for sure.

We were third in line to pick-up an already called in rx and waited in line for 30 minutes before the first car was through. The pharmacy techs stood and talked for 10 - 15 minutes while the cars piled up in the 2 lanes waiting to pick-up. We had another 15 + minutes waiting for the second car to be taken care of and then finally were waited on. They didn't have one of the rx's ready that they had called us about earlier in the day (call was to tell us it was ready) so we just told her to give us the one that was ready. Well that took another 10 minutes. The service is TERRIBLE!!! The bigger they get the worse the service!! Switching to CVS!!!

A number of times I have been notified by text that my meds were ready. When I arrive at the pharmacy it is a partial amount and the rest will be in tomorrow or later in the day. I have complained that this now requires me to make two trips. This happened today. She said, "We owe you 85 (out of 90)." I said, "Why do you do this? Now I have to make two trips, gas isn't cheap." She said, "Well you can leave these and pick all up later in the day." I said, "That's two trips." She looked at me like I was demented. I said, "I do not want to be notified until a full prescription is ready." Well, it is automated, so if even one pill is ready they notify you your prescription is ready. And they say they can't turn that off. Sometimes technology works against us.

I would like to file a complaint against a tech that dispensed ** after I have told Walgreens several times that I could only get **. I've told them repeatedly that that ** sends me to the ER, I bleed heavy for many days with blood clots and unbearable cramps. The tech told me last night that I was going to get **, yet when I checked my bag she gave me ** even with it being noted in my account that ** makes me sick. I am already having health concerns/issues/lots of pain and the last thing that I need is a tech being careless dispensing medicine that will create additional problems for me. A tech should not be able to decide what is best for me. I know my body and that could be deadly to some people. I would like her to be held accountable and Walgreens in Columbia because this has happened on more than one occasion where they have costs me unnecessary medical bills for having go the doctor because they could not stop my bleeding. It's irresponsible.

Was told by the pharmacist, I had to drop off my prescription inside because they could not process it unless I wanted for the next day. Go inside am told it will be 45 min to an hr, this was at 8:28 pm then told I didn’t have to come inside, not to mention I am already sick and it is not in my best interest to get off my vehicle in this extreme cold weather. Leave, come back an hr and 15 min later and told to wait because they are shorthanded and attending customers inside. Total wait in driveway 10 min then I’m assisted again and told it will be a few more minutes. My prescription is still not ready. Ridiculous wait and very frustrating. Waited over an 1 and 1/2. This is the Walgreens located at 17330 W Grand PKWY S Sugar Land, TX 77478.

Pharmacy in South Holland - This is the slowest pharmacy in the south suburbs!! It always has a line both outside inside. The staff do not seem coherent as to what is going on. The pharmacy hours say they open at 7am staff say 8.

I just tried calling pharmacy. Waited on hold over 15 minutes. Called sister. She said she called too and was on hold over 20 minutes. I don't know how a company can allow this. Whenever I try to get a prescription filled I'm told it will be over an hour. It is 35 miles round trip from my home to there. They make me feel like I have no choice. As a recent customer of CVS they did it right then and there. Also they filled a prescription. Gave me the wrong mg strength. Then I had made the remark about no pharmacy manager. Was told he walked out. Can't say I blame the guy.

Never process your prescription on time and nobody to speak to. After two weeks waiting they tell me they need a serial number from the doctor and there's no such a thing the doctor doesn't give serial numbers. Always having problems with them was never solved.

COUNT YOUR MEDICATIONS!!! Today I opened up my sealed prescriptions and there was 30 missing pills from my 60 quantity prescription. I went there to get to the bottom of it and the pharmacist said their inventory is 14 short so they’ve given out too many... So to me this means there is someone stealing medications out of people’s prescriptions. He lied and told me he would explain the situation to my doctor and then told my doctor that there’s no way they were incorrect and now I’m going to end up very sick without my medications. I will be switching pharmacies and I have filed complaints within the company and the licensing board. I will not be made to look like a pill abuser because they messed up. Be mindful and always count your medications using them!

Terrible customer service, charged cash for flu shot stating that my insurance doesn’t cover it. I called my insurance that informed me that they cover it in full and gave me the number that they can call to reimburse me. Went to the pharmacy 3 times to give them a chance to fix it, called 5 times - 3 weeks later no reimbursement - no updates, no info. When went back to ask what was being done to resolve the issue - pharmacist was very rude and unhelpful.

I was just going in to get a few pills for my high blood pressure until I see my doctor to have him call in the prescription, when I got there they said, "Have a seat" and when the lady called my name I went to the counter and it is just the way she said to me very rudely, "I will not do this again." She said, "You need to call your doctor," it was kinda embarrassing 'cause she acts like I come in all the time doing that and she acted like she was giving me some really great drug like a ** or something when it was just a high blood pressure pill. I think that little lady needs to relax and learn to talk to people nicer, she is just a pharmacist! The way she talked to me as if I was a little druggy or something trying to get more pill, like I said it was just very rude of her and we need to send her to a class to learn how to talk to people!

I have been a long time customer at the pharmacy in Wisconsin. I did have some problems, but nothing like now. The entire staff disappeared, which seems fishy. The new people are morons, and the pharmacy is extremely short staffed. There is no consistency. I have been shorted pills, I have had a few extra of others. The pharmacists are extremely rude. It used to be the old ones came over for a consult, now they just wave while they talk on the phone. Big help. Controlled substances are a nightmare - I have been told everything from having to wait to pick them up after I run out to 1-3 days. This makes going away impossible because you are supposed to guess, or leave without medication and go into withdrawal.

This morning I was purchasing eye drops and tobacco. The clerk asked to scan my identification because of purchasing tobacco. Tobacco is not a controlled substance. I believe requiring, scanning and storing personal information is illegal. If requiring that information is something Walgreens thinks they can dictate to a customer Walgreens will find themselves with fewer customers.

I'm on over 25 maintenance prescriptions, I always have to be on their ** about getting my medication refills. When it's time to refill meds. they say they contacted Doctor and the Dr. hasn't got back with them. So I have to play phone tag between, the Dr. and pharmacy. Until I get them. My prescriptions run a cost of over $30,000 a year. They a very bad at their job.

I have been taking specific pain meds for chronic pain for the last 14 years. I have never tested wrong, had an incorrect pill count, lost them. Had them stolen, etc. I used to use Walgreens for my prescriptions. I stopped when at one point my husband went to pick up my meds. We were recently married and my name was hyphenated. Because my husband was not sure which name I used at the pharmacy and hesitated for about 3 seconds, the employee immediately began to berate my husband as if he were trying to "pull a fast one" or attempt fraud in some way.

I am on ** maintenance therapy program. My doctor wrote for a refill. I did not know that I had to wait until the night before or the day the refill was available for pick up to order it. I had another non scheduled/controlled med that I needed refilled so I requested the ** refill. I had turned in the actual prescription several weeks ago for the refill and didn't know the exact date it was to be filled. Well because I requested the refill a couple times, the pharmacy called my doctor and his nurse to tell them that I was "requesting refills multiple times each day, would not answer my phone and that they suspected I was SELLING my prescription. My nurse called and said I had 24 hours to come in for a count on what medications I had remaining. Now, I have to drive an hour to go see my doctor. Immediately I called the clinic and was able to go and have my med count done. There was absolutely NO medication missing.

Walgreens has a new sign posted that ID is required for tobacco, I'm fine with that but the cashier wants to type in my personal information into their computer system which is against the law by Florida statute 817.568, taking personal and private information without consent is a 2nd degree felony, furthermore the Florida statute that requires to show proof of age [and doesn't require you to give your personal information]. Their sign is false and misleading, this is another fraud, furthermore they told me this is their store policy, WELL I DIDN'T SIGN THAT CONTRACT, AND THIS IS ANOTHER FRAUD!!! We live in a world where they buy and sell information behind our backs and I'm sick and tired of it.

Recently moved and visited the nearest Walgreens at 1000 N Roselle in Schaumburg. Asked for a refill that was on file at our previous Walgreens. On Saturday was told they had to call the other pharmacy in order to transfer my prescription. Ok, came back Sunday. Oops, we have to call the other pharmacy. Came back Tuesday, oops we have to call the other pharmacy. Finally got my prescription Thursday. Good thing it wasn’t a deadly mistake as I had a few of my old prescription, but was the type that could have caused seizures if not taken regularly. My husband received 18 of his 180 pulls with no explanation. I had to ask and was then told they would have more in a few days. Each visit required at least a 15 minute wait. Going to change pharmacies.

I have been going to this pharmacy for the past 10 years. In the last 3-4 years the head pharmacist (Fatima) has been extremely rude and treating me as if I was a twelve year old. I don’t appreciate being talked to in this degrading manner. Unfortunately I have had many medical issues and the last thing I want is to be treated with this kind of unprofessionalism. It’s as if she hates her job or something else. I have considered changing pharmacies but the rest of the staff and other pharmacist are very friendly and helpful. I thought maybe she just didn’t like me, but I had to send my mother to pick up my prescription and Fatima treated her the same way.

I went for a flu vaccine and the pharmacy gave me a different vaccine from what they said they were going to give me. In the 3 years I have gone to this pharmacy I have found the pharmacy workers to be uninformed, irritatingly repetitive, and altogether not helpful. Now that I am aware that they outright LIE, I will no longer do business with any Walgreens again.

My daughter needed 2 shots this morning. I called and was somewhat not properly greeted on the phone by someone that informed me they would be able to administer both shots. I drove my daughter and I to the location at: 7227 S STATE ST. MIDVALE, UT 84047. Upon arriving there, we once again explained what we wanted and needed. We presented multiple forms and signed multiple paperwork. We waited approximately 60 minutes until we were called up to the booth again. They were finally ready for us. When we were about to be billed, the young lady informed me they were not able to administer 1 of the shots (**) that my child needed due to state laws. Your RXs took more than an hour to figure that out?

I have been a Walgreens customer for years, picking up my birth control monthly but also buying any spur of the moment items and cold medicine. Today, I attempted to use the restroom while in the store to buy a box of **. I went straight to the pharmacy counter and asked for bathroom access and for him to hold my medicine so I may purchase it. He said NO and that I must go to the front desk and wait in line for the normal cashier to charge my payment and then send someone to the restroom to assist me. I made it to the front of the line, handed the cashier $20 and my one bottle of ** ($6.99) and my Walgreens card, and begged him for the bathroom code before I peed my pants. He tried to leave the register to help me out, but the woman next to him told him that he wasn’t allowed to leave his register to let me into the bathroom. He had to call over the intercom to make someone meet me at the restroom while I tried not to pee my pants.

I went in to get some candy bars that were on sale. But as usual Walgreens is out. So I asked the clerk for a raincheck and she said no! I asked why and she said cause a shipment is coming in later in the week. I explained to her I live 2.5 hours away and she said how many do you want? I said 12... you would have thought. I asked for 200 the way she reacted. She said I can't do it for that many. Talk about a real PEACH! So I called the manager no answer twice I called nothing. People get real if you say it's on sale expect people to come in to buy it and when there is not a limit please be kind.

This is a complaint regarding store # 2325, 290 Broadway in Lynn, MA and pharmacy operations there. I’m a soon to be a 60-year-old disabled man who’s currently taking care of a senior parent, my Mother who has both dementia and a form of leukemia. Both my Mother and I have our prescriptions at this Walgreens, with me receiving my through mail order because of my previous dissatisfaction with the in-store process. Up until now I’ve been unable to switch my Mother over to the mail-order option and have had to rely on in-person pickup for her prescriptions.

First of all I should point out that I have a chronic illness and I am on a lot of medication. I had a great relationship with my Rite Aid pharmacists and techs. Never any issues in several years. Then Walgreens bought them out and shut down my pharmacy. The first thing they did was refuse to refill my chemo shot which I had been on for months. They said it wasn’t approved for SQ administration. Like I said I was on it for months. They kept saying they would contact my Dr but I missed 2 weeks of my chemo. They wouldn’t allow me to transfer it because the pharmacist said it wouldn’t be safe. They finally filled it and nothing had changed.

Been a customer for about 20 years at the Benvenue Walgreens in Rocky Mountain NC, I understand the weather is going to be bad, but just shutting down with no warning, there are meds people rely on to live, very unfair to the public. I will no longer shop there or any other Walgreens again!

Walgreens on Rock Island and Atlantic in Margate Florida... the worse pharmacy to ever go to. I have been on the same medications for years... No problems No issues... Non Narcotics... I never seen this pharmacist before, and he refused to give me one of my medications, because he said it might make me bleed from being on a blood thinner. Again, same medications for years I haven’t bled yet, and he Didn’t feel comfortable giving it to me wanted to contact my doctor's office, my doctor is out of the office by noon on Fridays so now I have to go the entire weekend without my medication because of his judgemental opinion.

I dropped off two rx a couple of weeks ago. One they could fill right away, the other I had to wait. They called a few days or week later & I said, "I hadn't been able to make it back that way to pick it up, could you hold it a few more days" & I was told, "Sure. No problem." I go to pick up my rx 9/8/18 & find out it had been put back & they WON'T refill it. She said, "Well it had to be filled within 3 months & it's now expired." I said, "Well as you can see I filled it prior to the explanation & she agreed." I said, "I never told you to put it back, you took that upon yourself."

Took 8 hours to even process my prescription, and this was after asking me repeatedly if I had ever used a different last name and telling me they had some other account. When I asked how that was even relevant and asked them if there was a different account there for some reason, they said no. Lost my prescription twice, lost my insurance information twice on two different occasions, and are overall extremely unprofessional. Oh, I’m also 37 weeks pregnant and never got my prescription today because of these idiots. A few months ago I literally had to go to a different pharmacy because that pharmacy could actually understand how to type in and process insurance.

The Walgreens on 2311 Ogden Ave, Aurora, IL 60504 should absolutely be investigated. They are so rude. They do not care about your health, only the money. I feel like something fishy is going on behind the counter and I'm going to have a lawyer dig it up. Walgreens is not where you want to go for prescription medications. They call an elderly woman to come pick up her medicine then deny her right when she gets there. No communication skills. The people are so rude. They act like they hate their lives. You signed up for the job. Help your customers instead of putting them through hell or the hospital.

Walgreens has to be the WORST PHARMACY EVER! It baffles me that prescriptions I have been taking for many years all of a sudden need PA. Unreal then you tell me what insurance companies do and don’t do. Understand this... I have had the SAME DAMN INSURANCE. The only thing that has changed is the competency level of well informed staffed. Rite Aid closes... and now there’s an issue with every prescription I bring to Walgreens. You filled this exact prescription last month on July 31st without any problems now you tell me August 31st there’s a problem. No. The only problems I see is when they decided which pharmacies to close; they definitely chose the WRONG CHAIN! Ridiculous.

My local Rite Aid was closing. I was assured that all of my prescriptions would transfer "seamlessly" to Walgreens. I had a 6 month except for my antidepressant medication. I had filled only 3 months at the R-A pharmacy. I went to the W website when my refill was due and my Rx was listed with available refills. I ordered the Rx and the reply stated it wouldn't be ready until 8 pm. At 8:15 I go to pick up my refill and the tech at the window says my Rx is expired. This is not possible because my doc only writes 6 months at a time. My bottle says 1 refill, I then realized that Rite Aid had typed the original date wrong. It said 2017 where it should say 2018.

I have PTSD, social and general anxiety. My doctor prescribed **. At first, it was working great. Mind you, I had only been taking one a day, instead of two, because I thought once I was off Medicaid, I wouldn't be able to afford them. I had mistakenly looked up the price for the name brand, instead of the generic, which I currently take. So about a two months ago, I started taking them as prescribed, 1mg twice a day. Last month, I realized that they weren't working. I thought maybe I was building a tolerance. So, against my better judgment, I stopped taking them for a week, and I took them again. Still nothing. So I took a dose from an earlier bottle, and felt it within 30 minutes. I called Walgreen's and they couldn't do anything about it, especially since the label was all but rubbed off, and I couldn't see the date. That was completely understandable.

I went to Walgreens to pick up a prescription for my son. There was a cost discrepancy. Nobody was in line behind me so I quickly called the Dr. While the Dr. was on the phone, one car pulled up behind me. Pharmacist, SAMA, said I needed to move forward. I held up a finger and whispered I was speaking with Dr. Her immediate response, “I’M CALLING THE COPS!” All the sudden there is an unidentified man at the window threatening to call the cops, picks up his cell phone, told me to leave, and no, I could not purchase my son's medication. I was so shaken up, I called the police myself.

On a day of my medication to be picked up the pharmacist had not allowed me to pick it up. My meds are for a terminal illness. I am on a high dosage of a narcotic pain medication and I was treated right off the bat like a drug addict and a low life. I will never get over the way I was treated with no dignity whatsoever. I have worked all of my life double shifts and have always had a respective place in society and to be treated like I was was so humiliating all because I wanted to pick up my medication and because they filled my prescription too early and I suffered. They wouldn't take any info or any kind of responsibility. They basically told me to away and not come back for another week...

Every single month I try and refill my normal refill I am forced to 5-7 days. Like going into NIKE and not being able to buy shoes. STOP OFFERING medication services if you NEVER have them in stock. I HATE THIS PHARMACY and it is always a runaround.

First. Just because 5 companies make the same medication, don't mean it's the same. (My brother-in-law is A PHARMACY, SO I KNOW) They ALL have different formulas. I have had 3 different types of formulas for my depression meds. I am highly sensitive to changes and Kmart had notes on my records that told them which ones I had to have BUT for the last 4 months I have had 3 different formulas and when I told them I can't take them because I still withdrawal, they tell me NO ONE can get them anymore. Now the game begins with my pain meds. For a few months. The pills are not working for pain. They put me to sleep or make me feel like I have had no sleep. I hate being talked down to. I am told they just don't want to order the correct brands. This is the last time I get my scripts filled there. I am going to new pharmacy.

Tried to reorder an existing prescription with four refills remaining. Two stores appeared. Newington CT was chosen. Prescription went to Florida, the other address. Called them to alert the error. Was told to call Newington store and they would transfer. Newington asked for the prescription number which I took from the order screen placing order in FL. Was told the prescription is closed? Wait. 4 refills remaining. Only one item on my screen for this prescription. 2nd call, given info, pharmacist located. System placed order at store NOT chosen. System did NOT use prescription on screen. System changed my reorder dates and I was not advised. Will be reviewing. Other than this problem my experience with the store is good.

Over the past several months I've placed 3 online orders with Walgreens. Two of the orders were canceled without any communication as to why. They held the funds on my debit card for several days even though the order, after being confirmed, was not honored. When trying to contact customer service they simply said they didn't know why and they were sorry for any inconvenience. When asking them to follow up they refused to provide any case number and said they would simply pass the information onto the appropriate department. They would not provide any commitment for follow up. When asking to speak with a manager about the issue and lack of ownership they sarcastically replied "it has been a pleasure working with you, thank you for choosing Walgreens".

Expressly stated that I wanted my medications billed with coupon along with insurance so it would count towards my deductible. Come to my surprise my next visit (deductible should be gone) I have to pay $400+ dollars for medication I was supposed to have insurance cover. Turns out they did not use my insurance. Call them and was an ordeal trying to get a refund... This was submitted around 7/17/2018 and here it is 8/6/2018. I have not received one phone call, mail, or email on the status.

The Walgreens at the corner of Ontario and Clark in Chicago should be avoided at all costs. This store allows predatory towing of its customers by Lincoln Towing or Protective Parking Services. I was a customer at the store, but still had my car towed at the cost of $216.00!!! This is an example of the poorest customer service imaginable. No one at the store even cared!!! They allow the "snitch" to stand outside the store. Once away from your car he calls the lurking truck to "snatch" your car!!!

I keep receiving calls telling me to pick up a prescription and when I go there they have nothing for me. This has happened three consecutive months. They also filled a prescription written for SIX REFILLS giving me the entire six months of medications in one order. I would have returned them, however I had several pills left to take before I opened the new prescription and there was the entire SIX MONTHS. The medications are EXTREMELY EXPENSIVE and I didn't want all 6 months and the Doctor did not write the prescription in that manner. My former pharmacy closed in the Fletcher Medical Center while they rebuild the building so I just began going to Walgreens 4 months ago. Now after that, the very next month I had taken in all my medications which included ** and **. I am a 57 year old vet with A MYRIAD of chronic issues and in severe pain constantly and have been on much stronger meds when it gets out of control.

Two day ago I call requesting my mother medication. I was inform request for refills were going to be call in to Dr. Office and it will take 48 to 72 hours for Dr. To respond (wish I know) but I call today just to check to see maybe we were lucky and Dr. had call in medication requested. The customer services person on the phone line services (not the store) inform me NO request was on fill and a request will be submit AGAIN.

Unfortunately, Walgreens bought out Rite-Aid and all my prescriptions were supposed to be transferred seamlessly to the Walgreens across the street. I went to pick up my first prescription renewal with them and waited 40 minutes for them to find my order, even though I had already received a text message and 2 phone messages that my prescription was ready for pickup. Very poor organization and lamentable customer service.

I have multiple severe health issues including a terminal one. I filled my script and didn't pay much attention to it until 9 days later I noticed bottle was low. I keep all my meds in safe due to 2 yr old grandson. I spoke to pharmacist showing him the bottle was too small to fit the amount and that in all the time I've been on these. I have never had an issue or request for early fill. He rolled his eyes and told me to come back Mon and speak to pharmacy manager which I did. He said he would get back to me in a few days. It has now been 5 days and nothing. I'm now going through severe withdrawal and most likely will have to go to hospital to be admitted. I have a serious heart condition. I called corporate which did nothing. I reported it to the police as well. My next call is a lawyer. 89 people in the Nashville area have had meds shorted by this pharmacy.

I was given a prescription for cough medicine with ** for my bronchitis. It was for 120 mls. After only taking 5 doses (totaling 50 ml), I noticed I only had 20 ml left. So they had shorted me 50ml. I contacted them as soon as I noticed and they made me drive to the store while sick and feverish. I sat there waiting for 30 minutes while they called the person who filled it. That person swore he filled it to 120ml and they just took his word for it. No one checked cameras, just believed him and basically accused me of lying about it.

Almost every time I show up to pick up a prescription something changes without notice or a written sign. First was needed an ID, then was asked for my SS number that I refused. Even though I've been coming here for 12 years. Now today the new policy is to wait ONE & 1/2 HOURS for any prescription!!! Going to be looking for another pharmacy after today! If it takes almost 2 hours to fill one prescription I think they should hire more people to help with fill times. I generally only wait 5 to 15 minutes. What will be their next new policy?!?

Waited 10 days for Rx. Never got it. Was told to be patient and not in such a hurry. They also claimed communicating with my Dr. Big lie. While I was at counter had Dr. office on phone. They refused to speak to him. Said couldn't touch my phone. Well apparently they can't hear on speakerphone. I now have to find a new doctor because day 10 I exploded on him and Walgreens, also guys for those of you who haven't heard they now own Rite Aid so be careful switching pharmacies, doesn't matter which one. They're all the same. The only one worse is CVS.

There is a traveling pharmacist that works at the Irondale location off of Montclair Road in Alabama from time to time, and unfortunately out of the past 2 times I’ve come here I had to encounter her. I’m not quite sure what her name is, but has thin long brown hair and about 5’11”. I’m aware of Walgreens “policies” - should truly called fabricated policies. I’m prescribed ** for my narcolepsy - a neurological disorder that greatly effects my sleep and daily function in life. My first encounter with this lady she refused to refill my prescription because *HER* policy is 2-days prior. And she clearly needs to be educated on the fact that *HER* policy is false seeing as it is a 4-days prior to the last date filled that I can get it. All other pharmacists that have worked here or at other locations have all said the same thing as well as my insurance.

I returned to using WalMart. Better service for everything. Including lower prices/cost of my meds. Being handicapped too difficult to go inside store. Always a long 1/2 waiting time to use drive thru window... 1 of the 2 lanes ought to be for handicapped only, but isn't. The store is understaffed (been told that by pharmacy staff as well and the clerks). Good Bye WG... FYI - WG is installing drive thru in the near future as well... For the Lake Geneva, WI. store... 53147.

Completely discriminated against & singled out due to the medication that I take, refill times are different for me at this store than anyone else, rules are different for me each month depending on what mood the pharmacist is in, completely disrespectful on the phone and in person, the treatment I’ve been subjected to has been ridiculous and would never be acceptable at any other business in the USA!!!

I went to get a prescription for my wife and they wanted to charge me $70 and I had already paid $40 and I told the lady that. Well it seems we did the same thing last month which each month's total was $110 each month. She went on to tell that that was what it was supposed to be and I said, "Lady I know what I pay," (being very angry at this point) so I asked to speak with the manager which I did & didn't get anywhere (she was new to the job). Anyway when I got home I called corporate office & told them the dilemma and they said they would research it and call me back. I waited a day and they called from the store I was shopping at and informed me they owed me $80 which I got the next day. Well I found out the next few days the way they charged me was illegal, what they were supposed to do is give me the partial & not charge me until I picked up the remainder.