
Walgreens Pharmacy Reviews
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Walgreens Pharmacy specializes in pharmaceutical and wellness services, featuring prescription refills, vaccinations and health advice. Since 1901, Walgreens has combined extensive retail presence with innovative pharmacy solutions, offering accessible care through digital tools and personalized service.
Visit www.walgreens.com- Quick prescription processing
- Good product selection
- Long wait times for service
- Inconsistent customer service
Walgreens Pharmacy Reviews
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Reviewed Dec. 4, 2021
BEWARE....Probably the worst pharmacy I've ever been to. We get our daughter's insulin prescriptions filled here. We waited over 2 weeks for them to refill her prescription. During this time she ran out, I had to go to 2 different pharmacies for emergency vials as a partial fill, 2nd time they charged me the $50 co-pay, got home and the vial they gave me was broken and leaking. My daughter ended up in ketoacidosis because of this. We were told not 1 out of the 8 pharmacies near our home had insulin she needs in stock....Not 1 store out of 8!!. I ended up driving over 30 miles away to get her prescription filled and this store charged me the co-pay again!!!. Never mind each and every time I go here I end up waiting in lines at least 8 people deep for anywhere between 30-45 minutes only to find out they didn't have the prescription ready. Needless to say we are no longer using this pharmacy.
Reviewed Nov. 15, 2021
I have a 15 day supply of a prescription. The state rule is can't pick it up until 2 days prior. Ok no problem. Went today which is the same time frame I always pick this medicine up with no prior issues. I was told by the same pharmacist who denied filling my medicine before that I couldn't pick it up until the 17th of November! Last refill was November 2nd and I take this medication at night. So I took it that night on the day I picked it up like I am prescribed. She tried to argue with me saying that the computer doesn't count the day/night I received the medication so therefore she can't fill it until November 17th. Are you kidding me?
She continues to tell me it's not her problem and she can't do anything about it. Basic counting tells you if you have a 15 day supply of a medication Nov-2-Nov 16 is 15 days. However her excuse not to fill my medication is "not her problem" and she can't count the day I picked it up EVEN though I TAKE THE MEDICATION AT NIGHT! Incredibly frustrating and unprofessional. She is the only pharmacist that denies filling my medication every single time even though it's not too early to have it filled. What a joke.
Reviewed Nov. 10, 2021
Made appointment for immunizations (Covid and flu). An hour later I received the shots. What a joke~ why did I make an appointment??? Terribly disorganized and unprofessional. Customer service rating is zero --- that is 0. Go elsewhere.
Reviewed Nov. 1, 2021
Walgreens 2175 Ina Tucson, AZ. I scheduled a Covid booster shot for 11:10am. I arrived 15 minutes early (as advised online) with all forms completed. There was complete confusion as to a check in process to follow, with no one offering instructions. When I inquired, I was told to wait in a "line" which turned out to be a mixture of people for prescription pickups and Covid shot appointments. I later deduced that there was a separate check in window for Covid shot appointments and there should have been a separate line for Covid appointments, but no one was told this. When I was finally able to submit my forms to a pharmacy worker, I was told to wait for follow up. After 20 more minutes I was given some paper work to hold on to and told to wait for a call for the shot. 45 minutes later I got the call and a booster shot that took about 30 seconds to administer. I encountered over an hour wait for a 30 second shot.
Only two people were ahead of me. No explanations were given when I asked why there was such a long delay. The person giving the shots must have simply stopped working, or left for almost an hour. This was absurd given that I scheduled the appointment a week ahead, arrived very early and that the actual action took less than a minute to complete. The few people ahead of me also only would only have needed 30 seconds to be given the shot. When I got the first two vaccination shots (at a different facility) everything followed the pre scheduled time without any delay and significantly more people were being treated. The Walgreens staff are incompetent by comparison. I will avoid this store in the future.
Reviewed Nov. 1, 2021
Multiple e-mails from Pharmacy about prescriptions available. Unfortunately,
2) Express pick up counter was not manned.
3) Wait line to pick up had only one person although the line of customers is often 5 or 6.
This is the regular experience...not just one day.
Reviewed Oct. 31, 2021
I made a vaccine appointment online for 3:00, went to Walgreens at 2:55 and filled out paperwork. When I had waited for 25 minutes I asked if they could get to me because I needed to be back for Halloween and the assistant spoke to the pharmacist and he said I had not made an appointment, contrary to their online app. If true, I would not and will not recommend their app to anyone. I tried to reschedule but the assistant did not know how to do that. It was a waste of time using their online app and visiting for my shot.
Reviewed Oct. 28, 2021
I called to check on prescription cause they stated insurance delay but that's not true, the pharmacist has to approve to process. I was on hold 30 minutes. Yet 6 times someone picked up then placed me on hold again without speaking to me. Finally I was fed up called back & got someone right away. Then I asked for management who stated they are very busy with no apology. I'm about ready to take my $3000 a month prescription elsewhere. Terrible service the last 2 refills.
Reviewed Oct. 20, 2021
I drove 30 mi this morning to be first in line to get a flu shot at 8:00 a.m. when the pharmacy opens according to their website. When I got there the pharmacist told me that they don't begin giving shots until 9:00 a.m.. so I just wasted 10 dollars of gas that I cannot afford. When I ask why this information was not available on the website the pharmacist was rather rude and said it was out of their control.
Reviewed Oct. 17, 2021
Now that I retired, and am not next door to a Walgreens, I went from in store pickup to online. This was 6 months ago. I have had at least one problem per month in making the transfer. This month, the auto refills say that two refills are scheduled to go out on the 17th of October. I have not received the medication. Furthermore, when you look at the status of the refills, the message says there are no refills be filled at this time. So I called the online pharmacy. Two times that say that the facility is down. Try later. This is the type of thing I have run into each month. Maybe it is time to move on and find another online pharmacy.... CVS or even Amazon.
Reviewed Oct. 15, 2021
In order to be released from the children's hospital you often need a prescription filled, at which point you end up stuck waiting on them Walgreens purgatory for an extra hour, your child taking up a hospital bed and wasting massive amounts of time. Terrible service, and unacceptable.
Reviewed Oct. 12, 2021
Tried to find out if post spinal surgical script had been called in. Called the pharmacy as I am elderly and live 40 minutes away from store. Annoying recording said "You have one caller ahead of you." So I waited. FOR 37 MINUTES! Got put on hold 4 times. NEVER DID SPEAK TO A HUMAN OR GET AN ANSWER. I have dealt with this store for years! MONOPOLY! They have no competition so they treat their customers like **! Drive thru? Don't bother. You will wait FOREVER, or at least 40 minutes. Complain to regional manager? USELESS, nothing changes. I would avoid this business at all costs, if I had a choice (thanks so much insurance company for that).
This is absolutely the worst store I have ever been in! Horrible service! Never enough staff! Avoid at all costs! And all corporate says is, "We are experiencing a high volume of calls." really? That is your answer every damned time! Hell, even the answering machine says that! What a total crappy business! Walgreens you should be ashamed! This is how you treat elderly, veterans in Dayton!
Reviewed Oct. 11, 2021
Due to insurance requirements, I've had to use Walgreens pharmacy, and it's nearly always disappointing. I've used their text message system for refills and requests to contact my Dr, and I've also used the link they send to my email. The text message system never seems to work. Then my refill request sits, unfilled, and requests for more refills from my doctor go unnoticed- often for days, until I call to see if it's ready yet, which it generally is not.
Then my other problem happens (when it is that much closer to when I need my medicine), more often than not, when the refill request does go through, it is out of stock. I've asked about why they never have it in stock, especially considering I fill it every month & so you'd think they'd order enough for the clients who need it every month, but the only reasons I've been given have been that it's a brand name & that they fill a lot of prescriptions.
Both of these problems have caused me to come close to running out of medicine. I don't like the "McPharmacy" feeling at Walgreens, and little amount of care that is given to each patient. As soon as I can get my prescription filled elsewhere, I am going to switch from Walgreens immediately. I miss having a pharmacist who doesn't see me as just another number.
Reviewed Oct. 2, 2021
My experience today was horrible at the Walgreens located on Battlefield Parkway in Fort Oglethorpe, GA. The pharmacy staff member named Caitlin was rude and could use additional education on proper customer service skills. After the comment she made to me I reacted as any customer would. She needs to be addressed and or terminated. I am sure I am not the only customer that has been a victim of her poor treatment.
Reviewed Oct. 1, 2021
Evening of 9/14/2021, submitted an ER doctor’s prescriptions for a narcotic pain killer and anti-nausea medicine to Walgreens pharmacy. Walgreens is the “preferred” pharmacy under our AARP United Healthcare Medicare plan. I was told to come back in one hour. Returned after one hour. Was given anti-nausea med but told they could not fill narcotic. Questioned clerk and was told they did have “some”, but not all of the pills ordered. Walgreens Pharmacy Manager and Pharmacist on duty in Monroeville, did “unjustifiably” and in violation of good pharmacy practices (confirmed, as I understood it, in later conversations with her Store Manager and District Manager) refused to partially fill the narcotic pain killer prescription “just” prescribed my wife by an ER doctor for a humerus bone with two (2) fractures (i.e., breaks). (Note: In the end, it turned out that Walgreens had 15 of the 20 pills prescribed.)
I was informed that I could go back to ER and have prescription rewritten for number of pills they had, a number the pharmacist refused to tell me -or- I was simply left the option to go somewhere else. Being a camper in the area for the first time, as far as I was aware, there were only two other pharmacies in Monroeville. One independent, that I had seen was closed when passing by it and a Walmart. Tried Walmart. Walmart’s product was out of date and therefore could not be dispensed. Went back to ER and doctor called Walgreens to get pill count and wrote new prescription. Returned to Walgreens. Submitted new prescription. Was told by Pharmacist that she would not fill prescription until next day (reasons: basically, understaffed and too busy), therefore was forced to leave Walgreens for the third time without the pain killer.
At that point in time, approximately four plus (4+) hours after my wife had been discharged from the ER and sitting in our car the whole time, unless the pharmacist was detached from reality, she had to (in my opinion) been fully cognizant of the fact that she was “possibly”, if not probably, sentencing my wife to a night of agony. Based on all of my subsequent web searches and telephone conversations with Walgreens management, this Pharmacist violated pharmacy procedures/practices, elements of Pharmacist’s oaths I was able to identify, and (in my opinion) the most rudimentary elements of human compassion and simple good manners. I have filed complaints with Walgreens corporate, the District Manager, the Store Manager, and Alabama’s Board of Pharmacy (Case #**). My Albop complaint goes into much more detail and I assume is, or will become, public record. Worst experience with a pharmacist in my 68+ years!!!!
Reviewed Sept. 27, 2021
I have lived in Illinois all my life. Was forced to go to Walgreens from Osco due to a contract with the hospital I worked for. Worst mistake they made ever! In the small suburb I lived in, they couldn’t fulfill my subscription, and could never find my order-had to look in 3 different bins. Now I moved to Wilmington, North Carolina and they still suck. Stopped thru drive thru and they said give us 20 min and we’ll fill your prescription in full. Went back 2 hrs later and no full order. Got home, looked at what’s in bag and I have 2 outta 3 boxes. Called the pharmacy and it took them 20 min to answer the phone! Was told “it depends on what the company sends us”. Are you serious?? ** is not an uncommon drug. What is wrong-across the USA- with this company. I can’t wait until I get a choice of where I go to get a prescription filled. As it should be! Where is our choice we’re supposed to have in this “Free” country. Pissed off customer for life!!!
Reviewed Sept. 21, 2021
I USED to go to the 24 hour Walgreens in New Lenox on 30 and Nelson, but ended up having to switch to a completely different pharmacy because of the terrible experiences with this one. Not to a different Walgreens, a different store altogether. Not only did they give my 65 y/o father with COPD, Diabetes, HBP & Congestive heart failure THE WRONG PRESCRIPTION MEDICATION, there's a pharmacist there that is very rude and never lets anyone refill their medication when it's due. A script can be refilled every 28 days but this lady makes people wait 30 sometimes 31. Again, my father who NEEDS HIS MEDS was out for days because of this lady.
I've had nothing but bad experiences there, especially with her. I liked it because it's 24 hours but it's not worth it. They could have killed my father if he were allergic to whatever they decided to give him, had he not noticed they weren't the same pills he usually gets. He was supposed to be getting a blood sugar medication and they gave him an antidepressant! Never going here again.

Reviewed Aug. 23, 2021
Walgreens on Galvin Rd in Bellevue, NE. The pharmacy has it's share of issues, but the grocery section is terrible. A couple examples: Milk 3 weeks past expiration date on jug, leaking into cooler from souring and spoilage. Bread 1 month past "sell by" date, mold visible. Very poorly managed with obvious public health implications.
Reviewed Aug. 19, 2021
On the evening of August 18 my grandson was bitten by a dog and was taken to the emergency room. After being treated we took the prescriptions for his antibiotics to the Walgreens located at 6825 N Durango in Las Vegas, Nevada to be filled to so he could start these immediately. They took the prescriptions but wouldn't fill them because it was too close to closing time. That was irritating but even though the Dr had stated he needed to start these as soon as possible we hoped the 12 hour delay wouldn't be a problem.
The next morning I showed up at 9 am, the first customer in the drive up line and was told after some language communication issues that it would be 10 minutes. I came inside to use the restroom while waiting and was treated very rudely by a store employee but ignored it. Went back to the pharmacy and was told that they hadn't even started to process my grandson's medications and it would be 20 minutes more. Went outside to do some work from my phone, came back in and was told it would be another 20 minutes. Almost an hour now.
I watched the pharmacy staff standing around chatting with each other doing nothing to get orders filled. Watched the pharmacist talking on the phone. I finally lost my cool when, after another 20 minutes, the order still wasn't filled. I made some comments on how rude and inefficient this staff at this store was. After a wait of an hour and a half+ I finally got my grandson's medications, but I had to be rude to make that happen.
Every person on the pharmacy staff, including the pharmacist should be fired. Not one of them did a single thing to expedite the process of preparing this prescription and were rude when they were called out on it. Either they don't have any idea how to work efficiently or how to speak to customers even if there had been a legitimate reason for the delay or they chose not to. I personally felt they used it as an opportunity to be rude to an old man. Needless to say no one in my family will be going to any Walgreens for any reason ever again. Too many other options and though this store is conveniently located it didn't turn out to very quick. It is not worth the wasted time and being treated poorly.
Reviewed Aug. 13, 2021
After 3 days of back and forth phone calls between Walgreens, my doctor and my insurance company they would not fill my prescription. Remera said I was disrespectful, because I questioned why a pharmacy can override a doctor's prescription. Then I called corporate to complain. 30 minutes of holding, and still holding. Stay away from Walgreens San Fernando store.
Reviewed Aug. 5, 2021
I just had to switch to another pharmacy because my prescription wasn't ready after I was told earlier that it was. When I asked when it would be ready I was told that they won't have until Sept 30 2021. That's 2 months away! I'm not supposed to go 1 week without them let alone 2 months. I find this unacceptable and it shows that the well being of monthly customers aren't being taken care of. Use at your own risk.
Reviewed July 31, 2021
The Walgreens brand bandaid has not enough adhesive. Needs to be replaced too often. Poor quality control manufacturing. This product is cheaper than top brands but their short life use, requires more than twice of bandaids to its purpose. On the long run I’m paying much more than other brands.
Reviewed July 9, 2021
Trying to communicate for hours with them, IMPOSSIBLE, Customer Service only helps with your passcode in the internet. Once in "my account" my prescriptions were not found! Very frustrating, one of my prescriptions was missing (I didn't review the bags), once at home I have try to call to fix this but it is no way I can communicate! I have to go to the pharmacy!
Reviewed July 5, 2021
The pharmacy located at Lake Dow and Highway 81 in McDonough Ga is horrible. Not because of pharmacy employees but because of lack of training or lack of caring by pharmacy custodians and outdated equipment that is necessary to perform their jobs!!. I have many different insurances including TriCare which they have a total lack of knowledge on how to coordinate benefits. Having outdated equipment seems to be one of the main roadblocks, proper lack of training seems to be another. Looks like upper management oversight does not exist. In my opinion this pharmacy is there as a profit center and nothing more. I will never do business there again.
Reviewed June 25, 2021
The wait in line is always 10 minutes, and often 20. There's a line for pick-up, A line for Covid shot registration, and a line to get into one of the shot booths. The waiting area, and restroom are only accessible if you cross through ALL of these three lines. The staff is doing its best, but they are always backed up. A drive-through is advertised, but it's a spot in the parking lot, and they bring it out to you, IF you call them directly and get through the menu for a "drive thru". I have stopped using them, too risky!
Reviewed June 9, 2021
Re:4445 US Highway 98 N, Lakeland, FL 33809. STAY AWAY if you are DISABLED!!!! I called to check on the status of a refill that I had submitted a few days ago. I spoke to Vesai **, a Pharmacy floater. That is the name I was given. I explained to her that I have epilepsy. You would think someone working in the pharmacy would be trained regarding disabilities. Many epileptics, like me, cannot drive. After 3 minutes, she told me that she WOULD NOT WASTE any more time on the phone with me and DEMANDED that I go in to talk to someone. Hello??.. I CANNOT DRIVE. This is not something to DEMAND of a DISABLED person because you JUST DON'T FEEL LIKE DOING YOUR JOB!!!!
She spent 3 minutes talking to me, most of which was hard to understand through her very thick accent. The rest of the time was me being placed on hold. I told her I was never called about the refill that was requested or about any issue with it. She stated there was a mistake on my prescription and my insurance would not pay. I asked if I could pay and if I could set everything up with her because I need my medication today (the whole reason I submitted my refill request early). This is the point where she tells me that she CANNOT WASTE any more time on the phone with me. As she was trying to hang up the phone on me, I stopped her and told her that I needed my medication desperately. This is not something you do to a DISABLED person who CANNOT drive and is out of the only medication keeping you from seizing.
NEVER doing business here again. I called a different pharmacy and the pharmacist there explained to me that it is an easy fix and would not require me to drive anywhere. They would take care of everything for me UNLIKE Walgreens. Apparently, Walgreens has been sued many times for discrimination. If I had known this I would not have taken my prescriptions there. They need to better train their pharmacy staff.
Reviewed June 7, 2021
First off I am disabled. Life threatening seizures. Not always can I drive or have someone pick up my prescription for me. I attempt to have all on a constant basis.
*I constantly get texts telling me to come get my Rx, or that I will have to reorder it. That I can have it on auto order or have delivery but not both. I have several times been unable to drive and get them, or find someone to pick them up.
*My orders are constantly short. These are Neuro drugs to help prevent seizures. I have life threatening seizures.
*A new staff member "A" has a nasty attitude and argued with me about my Rx's. I have no trust in her. Dislike talking to her. Rather have the flu.
I have reported all occurances to my insurance, and doctors...they have encouraged me to find another pharmacy.
Reviewed May 10, 2021
This is the second time the Sioux City pharmacy screwed up my drugs, this year. The prescription dosage amount was changed by our doctor several months ago. So I have received the correct prescription at least once. Today I picked up the prescription and it is the incorrect dosage. My point is that the pharmacist are not monitoring the drugs they dispense. I see no reason to trust Walgreens.
Reviewed May 8, 2021
Mark their pharmacy manager is always there for me to assist with all my medications and gives assistance without me even asking. I’m so grateful to have this rapport with my local pharmacist and this is 2021 not long ago in the day.
Reviewed April 28, 2021
Visited a local Walgreens in-pharmacy clinic seeking Urgent Care. The Walgreens website still shows that their clinics offer Urgent Care. (See: https://www.walgreens.com/pharmacy/healthcare-clinic/locations.jsp) When I went to the pharmacy to sign in for an appointment, I was informed that the clinic was closed except for vaccinations and that Walgreens had sold the clinic to a local hospital group. When I mentioned that there was no update on the Walgreens website, the technician apologized profusely, saying that they have been begging and begging for a change to that, but it sounds like their requests have been falling on deaf ears -- either at Walgreens or at the local hospital group.
I called the 800 customer service number for Walgreens to report the inaccurate information on the website. While waiting to speak with a representative, there was a recording that said that all Walgreens Clinics are now CLOSED. So why still promote the clinics on the Walgreens Website? Why still have the signage on the Walgreens buildings? It also sounds like the clinics have been closed for several months--clearly enough time to make corrections to the website and in-store signage! But NO... They probably want to drive business into the store. Well, hello, Walgreens! Think again. I did not make any purchases after being turned away!
Reviewed April 9, 2021
I placed an online order ** for some allergy eye drops, went by my local Walgreens (N. Cannon Blvd, Kannapolis) to pick them up, when I got back home and opened the box, I noticed the expiration date on the bottle was 09/20, I purchased them 4/8/21. I go back to Walgreens to exchange them only to find out that ALL of them were expired also. 2 trips to Walgreens, no allergy eye drops and miso much as "I'm sorry" from the store manager.
Reviewed March 27, 2021
Walgreens required I drive over an hour for a COVID-19 test, which they apparently lost. They have no number to call for results-- they refer you to their customer service partner, whose call center reps and supervisors only insult you when you call-- claiming they are only accountable to their "client"-- and that's not you! It's Walgreens. Over ten days now and no test results-- Walgreens claims 24 hour turnaround time-- their partner says that is not true. Certainly, this test to nowhere shows there's a huge problem with Walgreen's testing. (P.S. Their partner records the calls-- so it should be easy for Walgreens -- the CLIENT-- to follow up and address this problem.) Given COVID-19 mortality in the USA, I sure hope Walgreens takes this seriously.
Reviewed March 26, 2021
Local Pharmacy with delays in filling prescriptions have occurred in the past. Now it’s an all time high. When, I ask why they respond it’s due to COVID. When asked pretty much any question they give the COVID response. How such a disaster of a company was given the vaccine to distribute is beyond justification.
Reviewed March 12, 2021
Called on a second line to the pharmacist at Walgreens Little Elm Texas. He told me that I need to link the accounts but did not know how. So far, no one in the company know how to do what they are asking me to do. I am in 4 hours today and can reach one person that can help me. Too bad that I am forced buy Blue Cross Blue Shield to use Walgreens. I would love to move my business to CVS.
Reviewed March 6, 2021
Pharmacy located in Garfield, NJ, Outwater lane. I have stage-4 cancer. I'm in severe pain. My pain management doctor prescribed pain medication on a Thursday, My insurance released the prescription to be filled on Friday, however Walgreens did not have enough pills. Since it is a narcotic, if I get a partial fill with only the pills that they have in stock, I won't be able to get the rest of the pills that will be owed. I also can't pick it up from a different Walgreens without getting a new prescription from my doctor and starting the whole process over again. Now it's Saturday and there is only one person authorized to order more pills. That person won't be in until Monday and it will take 2-3 additional days for them to get the order. So here I am, suffering, all because these people don't have enough pills in stock. Thanks, Walgreens.

Reviewed Feb. 6, 2021
Walgreens is listed as a "trusted testing and travel partner" on the State of Hawaii's Department of Transportation website. In order to travel to the islands one needs to have a RAPID travel Covid-19 test done with negative results within 72 hours prior to flight departure. Don't be misled by this Walgreens' listing since their own website clearly stipulates that "Test results for travel purposes cannot be guaranteed in time for travel"! This company falsely applied to become a trusted partner with the Hawaiian government and should cease and desist such a claim. They benefit from a false marketing strategy to put their company among other legitimate suppliers who do offer correct and timely testing procedures.
Reviewed Jan. 13, 2021
I had a COVID-19 test done through one of Walgreens drive-through locations (Oxnard, CA). After 3 full days, I still have not received my results. The company Walgreens has contracted with - Aegis Labs - is very slow and has poor customer service. When I contacted Aegis at the phone number provided by Walgreens, I got a recorded message instructing me to contact Walgreens. How LAME is that? Do not waste your time getting a COVID test at Walgreens. I previously had a COVID test at CVS and got the results in 48 hours.

Reviewed Jan. 5, 2021
Walgreens is the absolute worst!! I stopped going to all Walgreens in 2009 due to perpetual bad service. I live in an area triangulated by 3 Walgreens so I decided to give another chance after all these year...they are even worse now! I filled a script at one of the 3 Walgreens and I just called one of the other 2 and was told that I can only get refill where I originally got it filled. What?? When did Walgreens become segmented stores. If you are too lazy to do work, go somewhere else. But that seems to be the theme at Walgreens' pharmacies, disengaged, rude and lazy employees. I'm going back to CVS permanently!
Reviewed Jan. 1, 2021
How is it possible that Walgreens decided to close their pharmacy Jan. 1. Certainly there are people willing to work, as the store was open! The pharmacists work hard, and I'm grateful for their commitment. This is a travesty of Walgreen's policy. People need medications! Please consider this policy carefully!
Reviewed Dec. 7, 2020
I placed an order, they not only did not have the product in the store, 7 days later they still have a "pending" charge on my card. My card company considers that a sale. So basically they are thieves.
Reviewed Dec. 1, 2020
Repeatedly the pharmacy in Van Buren, Arkansas has demonstrated below par service. I have spoken to the manager with zero results. Today it took 5 1/2 hours to complete a script for muscle relaxers. That’s 5 hours more than I had to endure pain. CVS would have done the job in 30 minutes where customer service is a plus. On a previous occasion, I waited and waited for my script. The pharmacy tech shut the metal window and told me they were closing and that I could go to another Walgreens (in another town). Friendly was not how I would ever describe the employees. A smile would cost them nothing or a sincere apology. Honestly, robots would do a better job. Unfortunately, my Tricare insurance forces me to go here.
Reviewed Nov. 24, 2020
Walgreen’s advertises Covid testing on its website. My son needed testing to travel home. We completed the online screening process and we’re given an appointment time. He arrived for his appointment, only to see a sign that said testing canceled come back tomorrow. He did not receive a phone call or any other notification. No one in the store could answer any questions, they only gave him a phone number to call which no one answered and had a voicemail that was not set up. The next day he came back to the same sign. Because of this he was not able to fly. Walgreen’s handled this so badly, not even returning calls through customer service or giving him any other options. Do not schedule appointments at Walgreen’s if you need that appointment.
Reviewed Nov. 21, 2020
My local Walgreens pharmacy has been fantastic during the Covid pandemic. My father is 90 and I care for him. They have done everything from getting our flu shots, to getting a late night Rx filled, to recently arranging for an Rx to be mailed and not picked up. They have been consistently kind and helpful. My thanks to them all.
Reviewed Nov. 10, 2020
I have a standing prescription for ** 5mg - I have used this local Walgreens for approximately 6 years. When my doctor increased the medication to 10 mg, the pharmacist simply stated that "they" would not let her order it because "they" were at the quota for narcotics. After several phone calls between my doctor, myself and the pharmacy, the pharmacist finally said that she can ask the corporate office/manager to override and allow me to get my prescription, however she did not know how long it could take possibly weeks! After the pharmacist advising me several times to go to another pharmacy, I took my prescription to another wal-greens that I have dealt with because of clients, they filled the prescription within minutes and advised that I contact someone because the pharmacy is obligated to order the medication and help the patient. The Wal-Greens at Rancho/Washington in Las Vegas is horribly disorganized, uncaring and should be evaluated.
Reviewed Nov. 3, 2020
Took nearly two months to get my script. They were the only ones covered by my insurance, or I would have gone elsewhere. Took them two weeks just to get my name and birthdate correct! I would call at least twice a week to check on the status. They would say they are waiting to hear back from my doctor but never actually would reach out to my doctor. My doctor had to call THEM every time. They would lie and say they left messages at doc office, but that wasn’t true. And even if it was true, why wouldn’t they keep trying? Or reach back out to me?
Even my doctor’s office was fed up with them. Took another three weeks to get my insurance figured out. Had me listed with a completely different insurance than what I had. I would tell them I only had the one type of insurance but every time I called they either had the wrong one or two insurance companies. They would send me to different departments within and often times I would get hung up on. No one seemed to have a clue as to what they were doing. TWO MONTHS to get a script that should have taken two weeks! Hopefully I’ll never have to deal with them again.
Reviewed Oct. 26, 2020
It now takes several days to reach the pharmacy because they do not answer the phone very often. If you get through the robot, you sometimes get dropped from the queue when Walgreens pharmacy randomly disconnects.
Reviewed Oct. 24, 2020
The store that I patronize has really good pharmacy techs. They are always prompt, efficient and helpful. The pharmacist is always available and happy to answer questions.
Reviewed Oct. 24, 2020
I have always had good customer service at Walgreens. My favorite Walgreens is at Shattuck and Alston Way in Berkeley, CA. The employees and pharmacy staff go above and beyond to assist the customers.
Reviewed Oct. 24, 2020
Humana is my Medicare insurance, and they have a program called HealthyFoods, but Walgreens doesn't seem to know of the items available to be bought on the card, and definitely needs to be taken care.
Reviewed Oct. 24, 2020
The store in Red Bank next to Shrewsbury is where I go. John, the head pharmacist is the best I’ve ever had in my 76 years of life. He and his staff easily make solutions fix problems I had created.
Reviewed Oct. 24, 2020
The Walgreen Pharmacy has been my pharmacy for 9 years. I like how some of the Walgreen Pharmacies are open 24 hours a day so you can get your prescription when you need it.
Reviewed Oct. 24, 2020
It seems as if they change people a lot. Twice I have asked to vet a flu shot. First they couldn't because they were too busy and the next was because their computers were slow.
Reviewed Oct. 24, 2020
Through many years, I gathered many points. Walgreens took them away from me! I also get my prescriptions delivered sometimes. I am very polite but delivery man is very cruel.
Reviewed Oct. 23, 2020
Don't think you'll get the coupons out of their machine as advertised like the free AARP membership. If their machine is not working they won't bother to tell you & if you email corporate, no response.
Reviewed Oct. 23, 2020
Since Covid-19 this store had really step up their game. For example, the six feet marks on the floor. Great customer service. I like the points and balance rewards. The coupons are good.
Reviewed Oct. 23, 2020
Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.
Reviewed Oct. 23, 2020
I only use this pharmacy for my wife's meds. And only use Walgreens because it's the closest to home. I'm not very satisfied with the service there, and dislike their app badly.
Reviewed Oct. 23, 2020
Just switched to them and was bombarded with offers and notifications. I like their prices and the fact that they are local. Offers and Notifications have subsided.
Reviewed Oct. 23, 2020
Walgreens is open later than the other pharmacies in my town which is more convenient for my schedule. They also carry all of my over the counter medications.
Reviewed Oct. 22, 2020
When I go to Walgreens it is always a great experience. They recently changed mine into a Kroger/Walgreens so it has an expanded grocery section and literally everything I could ever desire.
Reviewed Oct. 22, 2020
I've had good experience with Walgreens Pharmacy. I like that they offer drive up pickup on prescriptions. The staff has been really knowledgeable.
Reviewed Oct. 22, 2020
Script always ready, short lines. They prioritize the drive-up & phone over the line. Last time I checked out on my phone while waiting for someone to acknowledge me in the Express line.
Reviewed Oct. 22, 2020
I prefer Walgreens because it has a more extensive and wider selection of products. I rarely get disappointed while there, always have what I’m looking for.
Reviewed Oct. 22, 2020
Our experience with Walgreens in Nashville are excellent. The pharmacist asks the right questions and gives good advice about when to take the medicines and whether to take with or before eating.
Reviewed Oct. 22, 2020
Walgreens can often be slow to fill prescriptions with long wait times. They have poor communication between pharmacists and gave me incorrect information about filling a prescription that cost me $30.
Reviewed Oct. 22, 2020
The Pharmacists are very knowledgeable, kind and professional. On one occasion, I was picking up a prescription and recently experienced an injury. She addressed me by name and asked I if was ok.
Reviewed Oct. 22, 2020
Walgreens has been a great pharmacy when I am unable to use the military base and can't wait for Express Scripts to send me a prescription.
Reviewed Oct. 22, 2020
My Walgreens was originally a local pharmacy that was taken over. So the staff initially was the same. The staff has continued and enhanced. The warmth and concern has been maintained..
Reviewed Oct. 21, 2020
I have been a Walgreens customer for around forty years. I have found their pharmacy to be efficient and friendly. I also enjoy shopping in the store and I feel that the selection is adequate.
Reviewed Oct. 21, 2020
I've been a Walgreens shopper for many years. I found the pharmacy to fit my needs and the services is decent. Prescriptions can be phoned in and picked up when ready.
Reviewed Oct. 21, 2020
Staff are friendly; ask if I have any questions when picking up my prescriptions. Make me aware of opportunities to save money when available. Provide good advice when asked for opinions.
Reviewed Oct. 21, 2020
They take the time to help. My prescriptions are ready and waiting. They have all of the personal care items that my family needs.
Reviewed Oct. 21, 2020
Walgreens meets all my expectations of a great pharmacy. The pharmacists go out of their way to deliver expedience, they address your needs in a friendly proffe
Reviewed Oct. 21, 2020
Walgreens on Harris Blvd and Idlewild Rd are the most unprofessional people I've ever encountered, especially the people in the pharmacy.
Reviewed Oct. 21, 2020
Walgreens always has our medications in stock. The pharmacists remember me and know that I am allergic to several drugs. They always check for any known interactions.
Reviewed Oct. 21, 2020
Walgreens Pharmacy has great people working there, but they have way too much to handle for the amount of customers they service. Prices on merchandise way too high compared to other stores.
Reviewed Oct. 20, 2020
Walgreens staff is efficient and answers any questions I may have regarding my medications. They are prompt at calling me with any concerns. I would recommend Walgreens for any pharmacy & med needs.
Reviewed Oct. 20, 2020
Walgreens at nearly all locations is always friendly, clean and well lit. I generally know where to find almost anything I'm looking for at any of their stores no matter where I've shopped.
Reviewed Oct. 20, 2020
Walgreens is located on my way to work and home...Next door to Walmart... Their hours are good... Their people nice and friendly, ready to help you take care of yourself.
Reviewed Oct. 20, 2020
I get annual flu shot at Walgreens. Plus shingles and pneumonia vaccinations. Quick and efficient service. Pharmacists adept at IM injections.
Reviewed Oct. 20, 2020
I am always greeted when I enter Walgreens and receive excellent customer service consistently over the last ten years. All of the pharmacy staff are knowledgeable and extremely helpful.
Reviewed Oct. 20, 2020
My prescriptions are always correct and ready in a short amount of time. The pharmacists take their time to explain my medicines. Auto refill is handy and convenient.
Reviewed Oct. 20, 2020
I like going where I feel my needs matter. It is no trouble for them to help and an care for you. They make sure you have what you need.
Reviewed Oct. 20, 2020
I have been using Walgreens since 2010 and have had excellent service. Whenever I am out they get it before next dose if out of stock. They know me by name which is nice. Pharmacist always greet me.
Reviewed Oct. 19, 2020
I love Walgreens pharmacy. I use them for all prescriptions when I need to. They're so reliable and quick with their services. I enjoy the fact they will text you when your medicines are ready!
Reviewed Oct. 19, 2020
Prices are higher at Walgreens vs Walmart, but Walgreens is always in stock on the things I am looking for. Stores are always clean and bright with great customer service!
Reviewed Oct. 19, 2020
Drive thru makes a difference- very private- social distance very much needed now - efficient staff and you can call prior to picking up to ensure ready!
Reviewed Oct. 19, 2020
They are always friendly and welcoming when I walk through the door. Customer service is always great. They always have something new and cool to look at. I could spend a while in here.
Reviewed Oct. 19, 2020
I feel Walgreens does an excellent job providing professional services wherever it is needed. They do answer all questions and when you need to find something they escort directly.
Reviewed Oct. 19, 2020
Walgreens is the place to go for well priced medical items such as walkers, bath chairs and so on. They always have a variety on the floor with great prices.
Reviewed Oct. 19, 2020
Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.
Reviewed Oct. 19, 2020
Walgreens is networked and it is one of the first pharmacies that was networked. When I would go to visit my family in another state it was convenient to easily pull a prescription up.
Reviewed Oct. 18, 2020
Walgreen's is the only national brand that has a retail location in our city. They have a decent website and sufficient online order system. Free shipping on some orders. Good coupon system.
Reviewed Oct. 18, 2020
Walgreens has always had my medications ready when promised and at a reasonable price when using insurance. I may have to switch since UHC is dropping Walgreens.
Reviewed Oct. 18, 2020
Walgreens Pharmacy is well run and has a very knowledgeable pharmacist who is able to help me manage my two and my husband's ten medications efficiently. They let you know when it’s time to refill.
Reviewed Oct. 18, 2020
Walgreens used to be good. In the last 9 mos. or so they have lost my file on their computers and caused me an unheard of delay...at one point I couldn't even get my script.
Reviewed Oct. 18, 2020
The pharmacist who gives me shots is the best—efficient, gentle, personable. The rest of staff is also most helpful with any needs or questions I have.
Reviewed Oct. 18, 2020
Walgreens is always on top of my prescriptions. They call me when it’s time for refills, I don’t have to worry about it. They also take the initiative to contact the doctor when I run out of refill.
Reviewed Oct. 18, 2020
They almost always have the medication in stock. They send out notices when my refills are due. The pharmacists and staff are all helpful and polite.
Reviewed Oct. 18, 2020
Walgreens has been my pharmacy for 20+ years. The staff at any Walgreens I go to has been knowledgeable, friendly & helpful. Great Place!
Reviewed Oct. 17, 2020
Too expensive! $400 for 90 pills refused Pfizer Pathways program. St Louis Hills Pharmacy $50.57 for same Rx with Pfizer Pathways program.
Reviewed Oct. 17, 2020
Friendly, there's always a welcome. You receive text for refills and I received phone call checking on me because I haven't been to my Doctor in a while. Been feeling bad, so it will be Walgreens.
Reviewed Oct. 17, 2020
I have used Walgreens for over 40 yrs. (Telling my age!!) They KNOW ME!! Great Pharmacy techs and Pharmacists!! They always make sure I totally understand a new medication. GREAT FRIENDS!!
Reviewed Oct. 17, 2020
The pharmacy employees are very helpful and considerate. I only had one experience when I was shorted 30 day of a 90 day prescription. They researched it right away and gave me my meds within hours.

Reviewed Oct. 17, 2020
I do believe Walgreens and CVS prices for items are very high compared any other stores but I would say walgreens has great setup. Friendly staff. Better rewards.
Reviewed Oct. 17, 2020
I have been using this pharmacy for over 4 years now and it is because I have never had a problem with them. There is rarely any delays when filling prescriptions and I am always treated very nicely.
Reviewed Oct. 17, 2020
Walgreens is always very convenient with pharmacy drive thru and reliable with rx updates when they are ready. Pharmacists are very knowledgeable and helpful.
Reviewed Oct. 17, 2020
I have found through the years that Walgreens Pharmacies have given the best service. They have the meds I've need in stock. The scripts are filled in a very timely manner. Knowledgeable employees.
Reviewed Oct. 17, 2020
My experience with Walgreens has always been a great one, They always keep my privacy contained and always spend time with me telling me about my medication,
Reviewed Oct. 17, 2020
When dealing with Walgreens their level of patience is not as always as friendly or patient with the customers as other pharmacies. So I have been may once or twice but never again.
Reviewed Oct. 17, 2020
I like going to Walgreens 'cause whatever you need they have, I go there to fill my medication and they treat you good. I always go there.
Reviewed Oct. 17, 2020
I love going to Walgreens and having my prescriptions filled because of the great customer service and I don't have to wait a long time. I also get to shop for other items from household products.
Reviewed Oct. 17, 2020
Many times when going to pick up a prescription, I am told that the item is not ready even though I’ve been given an email indicating that it is ready for pick up. This causes much frustration.
Reviewed Oct. 17, 2020
Pharmacist and Technicians at Walgreens pharmacy are ready to help you. I have been using this pharmacy for 28 years and never had any issues. Also you can almost everything you need.
Reviewed Oct. 17, 2020
Walgreens makes sure that my prescriptions are on time. They also check that all my medications will work well together. They are fantastic!
Reviewed Oct. 17, 2020
Walgreens always has a clean display of items and their pharmacists are very helpful. It's a pleasure to walk in and see a smiling face when you walk into an establishment.
Reviewed Oct. 16, 2020
I've never had an issue with picking up prescription at Walgreens. Everything goes smoothly and the wait time is speedy. I have no complaints at all.
Reviewed Oct. 16, 2020
Walgreens Pharmacies and Pharmacists have never failed me. They are always very helpful, friendly, informative and available. I've lived in 3 different states and know I can depend on them wherever I.
Reviewed Oct. 16, 2020
Love this place! I can always count on them to have anything I need last minute. Their pharmacy is easy and the staff is always helpful. It's my 'go-to' for prescriptions & over the counter products.
Reviewed Oct. 16, 2020
They are wonderful in helping me and my husband during our senior years. My old pharmacy stopped taking my TRICARE so I found this one and am glad I did. We even get flu shots there.
Reviewed Oct. 16, 2020
I've used Walgreens for many years, and at many location throughout the US. I like that I can travel and still have access to my medications.
Reviewed Oct. 16, 2020
My Walgreen’s pharmacy does an excellent job beginning with their cheerful greeting at the counter, timely fulfillment of my prescriptions, notifying my doctors if new orders are required.
Reviewed Oct. 16, 2020
Love Walgreens because I can download their app & check on my meds at any time of the day 24/7. Makes it easy for when I can go pick them up. Also they have the rewards program where you can save.
Reviewed Oct. 16, 2020
I have used Walgreens primarily for years and have never had an issue. Their prices are usually very competitive and the staff has been helpful.
Reviewed Oct. 16, 2020
Walgreens has always been my favorite store, the pricing is better and they have locations closer to home than others. They also have a covid testing site at the one near my house.
Reviewed Oct. 16, 2020
Walgreens used to the best pharmacy but they changed the app and now it’s horrible, I’m going to change my pharmacy because they can’t get any information correct, no more auto refill, it doesn’t work.
Reviewed Oct. 16, 2020
I like Walgreens Pharmacy as they always have your prescriptions ready on time, and if there is a delay they call you on the phone, and they always keep you informed when your prescription is ready.
Reviewed Oct. 16, 2020
Walgreens is very organized and the staff seem like they all are trained to do more than one job. This makes for a great customer experience.
Reviewed Oct. 16, 2020
I have chronic medical conditions that cause me to have a repeating monthly prescription for several drugs. Walgreens has been able to consistently fill the order when other pharmacies are having shor
Reviewed Oct. 16, 2020
They are always helpful and easy to talk to. I have insurance so they assisted me with setting up a transfer of medications from another state. I also got assistance from them filling my dogs prescription.
Reviewed Oct. 16, 2020
Walgreens pharmacy are overworked and it shows in their customer interactions. They are rude and couldn’t care less about delivering high quality care.
Reviewed Oct. 16, 2020
Most of the time the employees are helpful and amicable. One does have to remind them when it is Senior Tuesday. The Senior Tuesday discount helps a lot when a person's income is Social Security.
Reviewed Oct. 15, 2020
Walgreens is always ultra clean, welcoming & has a large stock of everything you want. They are fast to fill prescriptions & notify me to pick up. I’ve not found another pharmacy that compares.
Reviewed Oct. 15, 2020
I am a majority drive thru user. They are very swift at servicing each customer and keeping the line moving consistently. All of their pharmacy techs are super helpful, friendly and knowledgeable.
Reviewed Oct. 15, 2020
Walgreens Pharmacy has many services to help the patient. They remind you when your refills are due and call the doctor if you need refills if you want. They will set up refills on the same day too.
Reviewed Oct. 15, 2020
Walgreens has the DOD contract. It is far better in all areas than our previous CVS. THE STORES are staffed better with better physical plants.
Reviewed Oct. 15, 2020
Do not get "prescriptions" often, but have had my flu shots and shingles vaccine at Walgreens. Pharmacist always pleasant, gentle and prompt.
Reviewed Oct. 15, 2020
I have been using Walgreen pharmacy for well over 10 years now. They always get my prescriptions right and warn me if there’s an interaction with other meds I take. The pharmacist is always helpful!
Reviewed Oct. 15, 2020
We get flu shots, shingles and pneumonia shots there. Fast and easiest place for us. They have everything we need for our Health needs.
Reviewed Oct. 15, 2020
I order my meds online. I can tell them when I like to pick up my meds. Always they are ready for pickup way before promised time. Been going to them for over 8 years. No problem so far.
Reviewed Oct. 15, 2020
This pharmacy is exceptional. No waiting unnecessarily. Have prescriptions ready and know your name when entering the store, It is close to me so convenient, Smiling faces.
Reviewed Oct. 15, 2020
Walgreens pharmacy services are very efficient. After my doctor's visit where he tells me the prescriptions were sent to my pharmacy, I'm already receiving a call.
Reviewed Oct. 15, 2020
I really like Walgreens. They have a drive thru window where I shop and that's so helpful these days. The staff is friendly and they always seem to remember me at the checkout. I feel valued!
Reviewed Oct. 15, 2020
They always have what I need. I get a text message when my order is ready and get reminders. We live in Western MA in the summer and Central FL in winter. I just tell them I’m leaving for fl and auto my
Reviewed Oct. 15, 2020
Probably the location, as walgreens in other states have been great. But this location is a tad dirty. The location is not the best, but it's the closest to where I live.
Reviewed Oct. 15, 2020
Walgreens has a very open store. Easy to find what you need. A great staff in the pharmacy. And great weekly deals for us to save $$. Masks are worn and cleanliness is great. Comfortable.
Reviewed Oct. 14, 2020
We paid $17 for a generic prescription at a Walgreens. I needed the exact same prescription a month later and found it was FREE at Meijer! I know prices can vary by location but I feel taken advantage of. I'll remember that for a long time.
Reviewed Oct. 14, 2020
Their hours fit my lifestyle. They have always have my medication in stock. The staff is very friendly and is able to answer any questions I may have.
Reviewed Oct. 14, 2020
Since my husband and I moved from California to Texas, we always had Walgreens as our pharmacy. We have established a very good relationship with the employees and pharmacists wherever we go.
Reviewed Oct. 14, 2020
My Walgreens is very aware of my medical history. They keep all the medicines I take on hand, so there are no delays on prescriptions. Super friendly and courteous. My pharmacist will help anytime.
Reviewed Oct. 14, 2020
Walgreens is a great pharmacy, fair prices, great customer service. Display shelves always neat and tidy and the best small battery selection of any store. Plus you can have packages shipped to them.
Walgreens Pharmacy Company Information
- Company Name:
- Walgreens Pharmacy
- Formerly Named:
- Walgreens
- Website:
- www.walgreens.com