Walgreens Pharmacy Reviews

I have used Walgreens for years, I set up an online account and used the app on my phone, I recently learned that someone else had an account using my phone number that I have had for over 10 years. Walgreens would do nothing about it, even though they required me to call in from my phone with that number. While I have had them delete my account, they cannot provide assurance that my personally identifiable info, prescriptions, vaccines, insurance, etc. is not available to the party who set up the account with my same number. It is ridiculous that a company that has such information has such poor security for those who set up and use online accounts with them. Do not trust these people with your info.

I hold on an hour only to have them HANG UP on me! Pharmacy is a JOKE!!! They send text stating RX is ready for pickup. When you go to pick up, NOT READY. You leave and call them and they tell you RX is ready for pick up! You go back and, Not Ready! Phones keep hanging up on you after holding an hour. Call back, rings 1 time and HANGS UP! Used different phone, Same Thing, 1 Ring and HANGS UP!!! Unfriendly Customer Service in Pharmacy! RUDE!!!

I went to pick up my prescription and when they were going to hand it to me at the drive through they wanted to know if it was on card on file and I explained to them that I already paid for it and their system has NO way of verifying it unless you use their app that collects every bit of information and floods your SMS and EMAIL with garbage! The pharmacy tech was quite rude and wasn't very helpful as they never are! I understand that they don't have a full staff but that's not my problem. I need to get my medication. This is why people use services like Pillpack! My insurance changes in 2024 and I will no longer be using Walgreens for my medications!!

This pharmacy is the worst. Out of stock on everyday medications, long lines and waiting time, zero customer service. They won’t answer the phone, never. Pharmacist lady is rude and knows nothing about service. I decided to move my prescriptions elsewhere. But don’t go there, the thing that they’re open 24 hours is nonsense, you go at 3am and they are out of your medicine.

On 12/11/23, I experienced distressing events at a Grass Valley pharmacy involving the accusation of prescription misuse. Despite having a valid prescription that was refilled the month before at the same pharmacy with no issue, I faced public accusations by the pharmacist and a breach of privacy. The pharmacist denied access to my refill history, hindering my defense. Unsubstantiated claims about using multiple pharmacies and unwarranted accusations of early refills were made. After consulting my doctor, filing a corporate complaint, and seeking legal advice, I am awaiting resolution, seeking the removal of red flags and a formal apology for unprofessional treatment. Overall, the experience raised concerns about privacy and fair treatment, and I have yet to hear about the complaint from corporate. As of today, I am out of my medication for my mental/physiological disorder. At a loss of words.

I have 4 blood pressure medicines that need refilling at the same time, but Walgreens changed the last refill date on one of them. So now I get 3 refills (on time) and have to wait one month for the remaining refill. Three times they have claimed to have fixed this error -- but today it remains WRONG! My Doctor says "have them call us and we will confirm that all are due the same time". BUT Walgreens does NOTHING!

I am starting a new Medicare Advantage plan that is effective on 01/01/24. I wanted to verify that Walgreens AllianceRx accepted this insurance so I can plan ahead and not risk a delay in my prescriptions. I called the number and it took about 15 minutes to just get through the painful automatic voice. I finally get a pharmacy tech on the line, I wish I would have gotten her name. She could not have been more disinterested if she tried. She yawned, mumbled and truly did not care whether I would be a potential customer.

I am have had the worst experience with the Riverton Utah Walgreens than I have ever had. They are so incompetent and rude. Especially Vikki. I can’t believe they handled my situation the way they did. They told me my RX could not be filled until the next day. The next day I called they told me they couldn’t fill it until the next day. Again. I talked to a guy and we finally figured it out. This was at 11:15 am. Then I received a text at 11:31 saying my RX was ready. Omg. I didn’t have a ride by this time to go get it.

We have several Walgreens’s in Salem OR and it’s always the same runaround long call waiting, people who have openly lied about a prescription being ready when it wasn’t, always wrong about information, prescription notifications not working. Seriously we have considered going elsewhere however I have yet to find one worth moving to. The best we’ve had is Walgreens in Bullhead City AZ but we aren’t there in the summer.

We have run out of Walgreens near us that can do their job. When we get rob calls that RX is ready it is not true more than half of the time. What makes it worse is that you typically can't get someone to confirm over the phone before you drive there to be told it's not ready and treated like a damn nuisance.

You can NEVER get someone on the phone. You are on hold Forever!! Then they hang up on you. Prescriptions are always late…..just to name a few. This Pharmacy is a joke. I don’t think it’s the employees' fault. It’s the corporation behind them. They need to come down off their thrones and work in the store. The policies and such that they implement, they need to see in action.

We went through the process of scheduling a few days ahead of time for our Covid and flu shots. We filled out all the information they requested as well as reviewing and signing the consent forms. We arrived 10 minutes early for our appointment. They began by asking for all of our information again and acted like they had no way to access what we filled out online. We both have Medicare and prescription coverage, but they kept telling us we were "TPR". We asked what that meant and were told it was 3rd party rejected. After 20 minutes, we left very frustrated. We ended up trying a CVS pharmacy online again and were able to get an appointment within a few hours on the same day. We walked in and were warmly welcomed and received our shots with no hesitation. We recommend avoiding Walgreens at all cost.

Dr. J (pharmacist) and her team were magnificent! Signed up for discount Rx plan as I'm uninsured. They were all so kind, knowledgeable and forthcoming. I left with a lighter heart than I went in with.

When you do an "On-Line" Vaccination Appointment it should Not Take 30 + Minutes After Appointment Time to get the Vaccination when you arrive 10 minutes Early! This is the 2nd and LAST time it will happen at Walgreens. Taking my Business Elsewhere now.

Left Walgreens 3 years ago only to have the pharmacy that I use transfer everything to Walgreens. The nightmare begins again. Multiple trips up there. Sent my prescription to another store after I called it into the local store. I don’t know how they could do any worse.

Walgreens pharmacy in Roscoe, Illinois has failed yet again. Auto refill doesn’t actually mean that. Spoke to pharmacist about 3 refills, yet only one was filled. Meds need to be taken first thing in the morning before eating. I only found out about the problem after getting a call this morning asking if I wanted to refill one of the ones I asked to be refilled yesterday. Too late to take today’s meds now because it is meal time for the pharmacist and I have to hope they are filled after that. I tried to move the scripts across the street to CVS so that I can get them filled, but they have to speak to the pharmacist, who is on lunch.

Dr prescribed medication for my child. Pharmacy took it upon themselves to change the prescription to a generic brand, even though the name brand is covered by my insurance and generic brand is NOT. When I went to pick up they stated it needs to be a cash payment since it’s not covered by insurance, not even telling me it’s because it’s a generic brand vs the name brand. It's not until I check my online account that I see why I was charged so much: $234 vs $40. When I call they tell me it’s because the system automatically changes prescriptions to generic even though it can cost the patient more. But they don’t tell you this when they go to fill your prescription or when you pick up-they just tell you that “it’s not covered”.

Prescription issued 10/11. Now it is 10/20 and still not filled. First out of stock and then insurance issue. Not the first time either. Maintenance prescriptions always out of stock or late. Very rude.

Called in script on 9th of month. Walgreens made no attempt (either via text, email nor phone) to contact me that script was ready. Called pharmacy on 17th of mo to inquire about script status. In computer loop for 25 minutes before pharmacist answered, only to be rude & curt. No explanation other than "computers were down" on why I wasn't contacted. This is meds we're talking about, folks. Could be a potential life/death situation.

Unorganized in processing my vaccination. Had to wait though l was on time. They would be bump me behind another customer who was early. Processing was dirty. Pharmacist was rude. Seemed to be stressed.

Chose this pharmacy due to our regular one being closed! Husband walked in! Turned in 3 prescription, himself, our son, & mine. Took 2 hrs, we call and they have no idea, who our son was. Sounded like a clueless teenager.

They had me waste two hours of my time because their phone system is faulty. My vet would call Walgreens Pharmacy but they would keep them on hold forever and not answer. My vet would leave a voicemail that would go unanswered. I do not recommend this pharmacy to people who have serious medical needs because they will not take you seriously.

This Walgreens in Santa Fe NM on Cerillos Rd is no good. They hateful, rude, and they don't answer phones. I filled a prescription with only partial and they said I am losing the other ones. So my doctor sent a new one and I want them to fill it cuz my insurance isn't going to pay twice in 1 months so I have to pay out of pocket and they don't answer. I live 30 min away and don't want to drive out there and they don't have them again since I lost 70 pills from my last prescription.

Poorest customer service I have experienced. Good luck trying to call. They are not concerned with taking care of customers or filling prescriptions in a timely manner. They are very rude, and I am thankful to be able to transfer now that I have new insurance.

I paid 30 dollars for a twelve pack of out of date beer. Instead of throwing it out because it expired its three year expiration, they charged double the price and got rid of garbage they should have thrown away.

They are constantly out of medications and no one working the drive thru which I need because I’m disabled. I live across the street from this Walgreens and it’s pointless because out of many meds and they don’t answer the phone so you can talk to a live person. Last 2 days I was left on hold for an hour till I gave up! I got a partial refill 2 days ago till more come in and no one answering every time I call. I can’t walk all the way to the back of the store and still aren’t working the drive thru. Reasons were computer there wasn’t working but the other registers up front are!!! Another reason is "we’re short of people working". NOT my problem! I asked if I could get it delivered. They said probably! WRONG. If they don’t answer phone I get NOTHING. IT'S not just once or twice. It’s every month!! Whoever’s doing the order is doing a rotten job!!!

I made an appointment for multiple shots, yearly Covid, Flu and Rsv for 11:00am, waited a hour. People that had appointments after me and walk-in got their shot before I did. I don’t understand why my insurance through Cigna recommended these worst pharmacy to us. The worst customer service in Nevada. Prescriptions never ready in time, fill the wrong prescription and dosage for medications you have never taken. I get stressed completely out each time I go to Walgreens. I rate them 0!

We have an opioid crisis, but should law breakers and those with no personal responsibility remove the beneficial pain relief that many cancer and otherwise pain afflicted patients have. A study from the Cochrane Review found that fewer than 1% of pain patients without prior addictions get hooked on opioids, yet they are the ones hurt by the often arbitrary restriction on their use. Is the Hippocratic Oath of relieving pain and suffering an artifact of the past? In what bizarre world does the DEA have the ethical and/or legal right in 2016 to limit opioid production. Limited supply by some questionable agency only results in increased prices and unwarranted pain for many with chronic pain.

No wonder there are no customers. A lady with a cavalier attitude behind the counter told me my prescription would be ready in 1, maybe 2 or more hours. It was a take it off the shelf and put a label on it kind of prescription and they had had it for hours already. They were not busy either. So I came back in 1.5 hours and she bothered herself enough to talk to the pharmacist who said I can get this over the counter. I asked, "Why didn't you tell me that 1.5 hours ago and I wouldnt have made a second trip." She lit up with an evil grin and said "I didn't know it then". The pharmacist was peering out from his cubbyhole at me like "so whatcha gonna do"? Not one other customer was there and I can see why. That is my last time to give that Walgreens any business at all. Back to CVS I go.

You better love "elevator music". Never less than an hour on hold + factor in 1 or 2 hang ups. Asking when your Rx will be available THEY LIE! Only question is how far from the truth is their response--available in weeks, days or hours. A patient portal or message capabilities would resolve the issue - website could have been designed better by my grandson.

I’m at 1661 w Florida Avenue and I must say the pharmacist service really really really sucks. I have been waiting for an hour to get my medicine and I get back at 1:30 and the cynical woman tells me that she is out for lunch and I have to wait 30 more minutes to see if she has my medicine or if I have to wait longer. This is the worst place I.

After months of receiving the poorest of service, concerning my monthly refills,(call me stupid, for staying with them as long as I have, with this low level of service), I am finally moving my prescriptions. I was just told that if you have a very important prescription, (for me, I cannot miss one day of), that even if it is on automatic refill, they might not have it in stock. WTF.

Why is it when Walgreens gets my script on WED. They wait till Saturday to request special authorization that is not needed. Further they do this on a Saturday when the office is closed. Do you believe this is helpful to a patient who needs this med. No. It's delayed three days and you are out of medication.

8 yo grandson accidentally overdosed on his insulin. MD sent prescription to 24 hr pharmacy. Pharmacy won’t answer phone to see if prescription will be ready & store mgr REFUSED to go tell pharmacy that an emergency call was holding. Had to drive at midnight from another town to find that the emergency medication is not ready and they’re in no hurry to fill it. Worst customer service ever from pharmacy and store manager. Will be filing a formal complaint with pharmacy board and Walgreens corporation, not that they care anyway.

Worst customer service ever. I showed up to get my 3rd shot here. But on 9/6/23 I got 2 shots but didn’t get my $10 coupons for them. The pharmacist said they were put on my Walgreens’s app. Well the internet sucks in this store so couldn’t use them to shop. This place should have some kind of internet so customers to be able to use it to shop. Thinking I need to probably transfer my prescriptions and shots there. Which is down the street from here on Sycamore Avenue in Vista, CA.

This pharmacy is the worst. They have horrible customer service. Attitudes are terrible. They never have correct information nor do they try to correct anything. Doctor sent meds. They said never received. This is all the time. I always have to ask for a supervisor to get proper help. They also have people working there that do not understand English so it makes it hard for you to get proper help.

I used to use Walgreens pharmacy but switched to Walmart pharmacy because I was sick of the hassle of having to deal with Walgreens. I ended up having to use Walgreens again to pick up a medication because I needed a pharmacy that would be open late at night. I went through such a hassle just trying to get one simple medication filled, which reminded me of why I’d left Walgreens in the first place. I sat on hold for a half hour for them to claim they hadn’t received my prescription from the emergency room doctor. Called the emergency room department who assured me it had been called in and that they’d gotten a confirmation receipt from Walgreens.

Just showed up for my flu vaccine. Scheduled it and completed all paperwork online. When I arrived, they know nothing about it, are completely lost, and having me repeat the process. I will NEVER trust these bozos with anything health related again.

Always closed because don’t have enough staff. Long lines. Never fill prescriptions at time they say will be filled. Even if app says prescription is filled, prescription is not filled and after waiting in 30 min line have to wait another 30 minutes for them to fill prescription. Walgreens has become an absolute disaster and now they are adding vaccines and urgent care and they can’t do the basics of filling prescriptions. Total lunacy!

Tried to get someone on the phone. It took 40 minutes. This is crazy! This was a very lengthy time because we were cut off twice before that at about the same time of waiting to find out about some very important medicine!

I called the Nashua NH Walgreens (Amherst St), on 9/23/23 to check on the status of my prescriptions that were called in by my Doctor on 9/21/23. The phone for the pharmacist rang and rang and no one picked up. After several unanswered rings, I hung up and called the pharmacist again and got the message there were two callers ahead of me, then one caller, then the phone rang and rang and again no one picked up although it appeared after several rings that the call would connect and it appeared that I was then immediately placed on hold. This happened several times over and I could not get through to anyone in the pharmacy. As I could not get through to the pharmacy, I called and asked to speak to the store manager. The manager, Dan, took my call and offered to connect me directly to the pharmacy. He said I would be connected and not to hang up.

It should not take 5 phone calls (waiting on hold) and additional time on their website to find out whether a local store has the Covid vaccine. I telephoned my local store and they said they had it but that I had to make the appointment online. The website said they did not have any within a 25 mile radius. The first time, the call was routed to a call center. The call center transferred it to the store. The store transferred it to the pharmacy who was closed for their lunch hour. I was told to call back in 10 minutes. Several times after waiting for an extended period, my call was dropped even though I had not moved. Eventually a pharmacist said they do have it but they only have enough to fill for the appointments that are already scheduled. Is there some reason that they could not share this information with the other people that work in the store including the pharmacy techs??? They have the worst customer service!

Worst customer service ever! I spent over 2 hours on the website, on the phone speaking with 3 different people…All of whom I had to wait at least 5-10 minutes for. Do you know you cannot pick the store you want to be vaccinated in? You put in a date and you get 10 OTHER stores! When I did speak to MY store, she said yes we have the updated Covid. You have to make the appointment online. But AGAIN the website would not let me pick THAT store and it NEVER came up even when it’s EXACTLY the same zip code as mine. ** show. I’m ready to switch after 30+ years to CVS.

TERRIBLE customer service at the Walgreens on Miller & 94th ave in Miami Florida 33165. They will answer and hang up for 30 minutes while you’re on hold. You will hang up, not having spoken to anyone. My last couple of attempts. Not just an “off” day for them.

Walgreens in Starkville, MS is the worst. I have a comfort dog and I was told I had to leave the store. I’m holding Chance in my arms. The Pharmacist called me rude and refused to talk to me. Pitiful!!

They just don't care they are not here for us. They're just doing their time. More interested in the personal lives and accidentally having to work. Don’t come here unless you have to. There are many other pharmacies.

Can speak to the pharmacist on phone. Phone rings then they hang up on you. Terrible service. Finally gave up trying after numerous attempts. Will have to visit the location in person to resolve my issue.

Walgreens sucks. I went to the trouble to order 4 vitamin items online. At checkout there was a 'problem'. The problem was with walgreens. So I called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said I would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time I ordered online there was also a problem and I had to straighten it out in the store. This chain of stores is not worth my time or yours.

Never ran out of meds in 20 years taking them. UNTIL… I switched to Walgreens. I mean they are so horrible it’s unbelievable. Have fun with some issues every month 'cause they’re legitimately awful compared to any other pharmacy. You could have the exact same thing sent the exact same day every single month and Walgreens still will act confused when they get your order. They’ll never save the correct coupons so have fun showing insurance every month. Even though it’s the same, literally every single month. They will always lie about more delays because they don’t know how to operate a pharmacy. And treat you like you did something wrong. Just a horrible place.

The Pharmacy feedback 7401 RiverRoad North Bergen 07047. I called them first thing in the morning to see if they could transfer my prescription from CVS to Walgreens. I was covid and high risk and this Walgreens had ** in their stock. She was very rude saying she can't do it because she is so busy and I needed to talk to my doctor again. I told her that I used online doctor and can't reach him again. And this is my day 5th so I have to start these pills today. She said "You have to have your prescription and I am packed". Despite the fact that my situation was critical. I am sure she was just a non-qualified person dispensing medicines but not a pharmacist.. They should stop offering healthcare services.... The CVS as soon as I call said that they had it in another location and offered to transfer there. They sorted out everything for me.. I will NEVER use their services anywhere again! They are not using pharmacists but non-qualified personnel.

While visiting my pharmacists I talked to Male Pharmacist asking him to research drugs available to me for a particular and specific purpose. He refused me and asked why he wouldn't look it up he said it didn't exist. I told him it did exist and that I had ordered it from another pharmacy before. He still refused. I asked him. He was pressuring me to do my own research to find the drug. He simply walked away from me.

To be clear, this is not about the actual staff that works at this pharmacy, but about the introduction of a useless call center that they’ve started to use. I called today and was told my son's prescription would be ready at 8:45. Thinking I had been talking to actual staff in the store, I went on my merry way. I get to the pharmacy, and I’m told that, not only is his prescription not ready, they don’t even have the medication. If I had known that I could have called his doctor and tried to find it elsewhere. Please explain to me the point of having a call center that gives wrong information. I don’t even know why I bother to write this. Walgreens, the company, doesn’t give a crap about their patients. This is asinine.

WALGREENS DRUG STORE #03102- One of our patients went to this store. Was her insurances did not covered her medication and she needed to pay out of pocket. The patient informed our office and we called the pharmacy. When we spoke to the pharmacist she states that a simple generic cough medication such as ** was not covered my most insurances (which we knew she was lying, we had prescribed other patients this medication and had no issues picking it up from other pharmacies). We asked that could it be possible, the patient has Medicare and Medicaid. She had not even try running the claim through Medicaid. We then were informed by the pharmacist that it is not covered and she can use a coupon to lower the price, which was $56.

EVERY time I am prescribed medications to Walgreens, it takes multiple days of calls AFTER the prescription is due to obtain the prescription. I want to switch to ANY other drug store to stop having to babysit them as they have no process or organization and think nothing of telling you to come on over it will be ready when you get here. You wait a day and check online and it's still not ready. Start the process all over. It could be a fulltime job. I might as well work for them. At least I would get paid for doing the job. Complete failures,

1. Staffing shortage - Every store, not just one. I actually feel bad for the pharmacist and technicians. The phone consistently rings because no one can answer it. If you call a store be prepared to wait, sometimes over a half hour. The shortage makes a hostile working environment and a bad experience for the customers.

Walgreens in Madison Ohio really sucks. They don't do what they say, bill the wrong part of my insurance constantly and I still haven't gotten my scripts yet. Still waiting. I won't not recommend them at all, but I have to use them for my DME. I have never seen a pharmacy that is incompetent like this one is, don't think they know how to bill insurances correctly. It's all I've gotten from them is the complete run around for almost a week. They obviously don't give a damn if their customers have what they need and rely on to live. I get better service from Wal-Mart's pharmacy. At least they do their job and do as they say. Unlike Walgreens who doesn't, they told my Dr's office they would send over the prior authorization papers so I can get my DME and they never sent them over. So aggravated and fed up with them and their **. It's really bad when you can't get your diabetic supplies that you rely on especially to survive.

I was ordering my prescriptions in Mesquite NV until I learned they were ripping people off. I switched all my prescriptions over to Amazon and saved $3,966.15 per year and yes Amazon can ship refrigerated drugs and they're delivered the next day to your front door. So there's also the fuel savings on top of prescription savings.

This pharmacy is so slow! I think it's because it caters to mostly **. They are slow and nonchalant! And there is never more than 1 tech no matter how long the line is... It's just terrible. People are sick, pregnant, old, tired!!! You name it!!! It doesn't matter! They have one speed and it's EXTREMELY SLOW!!

Always having scripts not in stock and having to wait until they order them and then sometimes they don't come in. Having to go without my heart medicine for a couple days because they didn't have in stock. Then they made a mistake when they gave me a parcel and now having trouble getting my insurance to cover it. This goes on all the time, it is just one example.

I made an appt at my usual Walgreens for a COVID-19 booster shot. It was a Sunday and the place was deserted. The pharmacist said she was too busy to honor my appt. I scheduled another appt an hour later at a different Walgreens and got a similar refusal. Tried once more at another Walgreens and got an argument about not meeting the criteria. It was yet another excuse to avoid doing their job! I finally scheduled one more time at a CVS pharmacy. Also very deserted but I was vaccinated immediately by their pharmacist without any hassle or delay. So I decided I will never give any Walgreens my business again.

I was very confused on some pricing but overall the experience was amazing thanks to one employer Diane. She stayed with me on the register and explain to me about offers and deals that I had. She even showed me how to use the app. Thanks to her I will be coming back to the store more often. Hopefully I get to see her again. Also thanks to Jacobe for running around the unlock things for us.

I've been a customer of Walgreens since 1975. In the Chicago location that I used for 20 years the service was awesome and efficient. Now back to Texas using the Colleyville location I leave frustrated every time which is about 3 times a month. There was a young new employee today who said she couldn't hear me (even though she repeated my address to me) and asked for identification. I was in a hurry and had been waiting in line a long time so I wasn't pleased that I had to rummage through my purse for my license when no one had asked for that before. Every movement she made was without any level of urgency. I don't know the reason but I see service going downhill every time I'm there. Maybe it's just time to move on.

I have been dealing with this pharmacy for over a year and nothing changes. Do not try and call because you will waste at least an hour of your day and they are unbothered by the lack of customer service as well as getting your medication on time. They treat people as numbers and have no empathy for your situation or your needed medication. I have had enough with this company and have since switched over to Publix where they treat you with the utmost respect and actually care. Walgreens needs to close down what a disgusting way to treat people who just want their medication filled on time and with a smile. Is that too much to ask? YES IT IS for this company! 24 hr Walgreens on N. Main St. Summerville S.C. 29483.

Month after month. Whether my prescriptions are controlled substances or "just" life saving Diabetes meds. Walgreens ran our "Family owned pharmacy" out of business in the name of Big Pharma. Ever since, my family and I have had nothing but trouble getting prescriptions filled. They outright lie about why the scripts are late, being picked up early, need a doctor's referral Etc. Ever since the Left has taken over our government they claim it's all about Equity. That would be accurate if ALL ** were equal. I have been told they are out of stock for ** (long acting insulin) only to have a person of color pick up the same script early.

The pharmacy sent me a message saying my meds were ready. I wasn't able to go and pick them up until 3 days later because the only hours they are open are the hours that I am at work. I sat in a 30 minute line only to be told the meds had been "put back" and they would have to reorder them. Excuse me?? I need this medication to survive. It's on automatic reorder and I have 10 days to pick it up. The tech was EXTREMELY rude, flailing her hands around and saying to me, "Well, you should have picked them up on time." Lady, those meds have been on automatic refill for FOUR YEARS and I've never had to pick them up immediately. She then started telling me that 2 other meds had been picked up at a different location. Yeah, that was LAST MONTH and had nothing to do with what we were doing now.

Any time the prescription cannot be filled due to some issues, the pharmacy should be reaching out to the doctor instead of telling the patients that unable to fill the prescription. Every time our office tries to call PHARMACY to answer their phone calls, or call in prescription, we go on answering system that makes us wait more than 30 to 40 minutes (same message, every call ”there are more than three calls waiting ahead of your call”). Many times we hang up because we have no time to wait anymore. They need to have somebody answer the phone calls from physician’s offices, quickly rather than making them wait 30 to 40 minutes.

I have been refilling a prescription for over 2 years now, every month, same Walgreens. Each month I call before I go wait in line for 45 minutes, to make sure the prescription is ready. They have never answered in less than 30 minutes, and it can take up to an hour on hold. Even though they have had the prescription for more than a day, they haven't bothered to order the medicine until I call. Sometimes calling doesn't help, because when I arrive, it was entered into the computer wrong (as cash pay) and they didn't fill it because it was too expensive for 'someone' to pay.

So many times it states my prescription is filling, then ready, go back double check since hadn't received a text and then it on hold, delayed or needs approval. Get 2 prescriptions every 30 days, yes guess controlled substances but NEED them to function and they've been saying it's too early to fill at 31days? Say what, see date on bottle from when picked up last as well as the app tells you when last received. But each month gets worse and worse. Then day actually need medication, had doctors appt at 1pm and was due for refill that day actually day prior l, so overdue. Called pharmacy after work so could pick up on way home, almost 5hrs after doctor called it in and they put me on hold for a bit, then said, "Yes we received it. Just need to fill it."

I'm ready to move my family's business to another pharmacy. This last problem is not being able to fill a regular prescription because I obviously had been shorted pills last time. I run out and can't get a refill because the insurance says it's too early. This happened 3 months ago and now again. I had to speak to 4 different operators. The last one pulled a "Hello, hello, please call back." And hung up!!! Well, that blew the top of my head off!!! I could write a book on their mistakes. I'm done!

Can someone please explain the definition of customer service? Apparently the Walgreens Pharmacy has now turned into CVS. I thought y'all were better than that. Shame on me.. People tried to explain to me that Walgreens Pharmacy was always the better of 3 or 4 different pharmaicis on the Fort. WRONG! How many times do I really need to get a pre-authorization from my doctor. Who has to argue about medication that YOU NEED? I wonder how many patients you've turned away because YOU can't find their information. It's sad. Good luck to whomever set foot there.

Walgreens Pharmacy on Grand Ave. is horrible!! They lie about everything including prescriptions they haven’t filled but insist have been picked up!! Do not use this pharmacy…. run to CVS or any other pharmacy!! A nightmare of an experience!!! This place could cost you your life with the unprofessional practice and horrible service!!!

When large corporations cannot serve their community, they need to CARE ENOUGH about their customers to make arrangements to fill their critical scripts. I live in a small town and my SSRI, Effexor, was sent there. After several days of being "in process", they now post a "temporarily closed" sign with no instructions for customers on when or if it will re-open. This has caused me to go into severe withdrawal and has disrupted my work and basic functionality this week. This is a drug that should never be stopped abruptly.

The Walgreens Pharmacy on the corner of California street and Spruce street in San Francisco: HORRIBLE SERVICE!!! To reach out to them takes more than ONE HOUR and then they just HANG UP!!! The WORST STAFF EVER!!! I've made a several calls and ALL of them took me, at least, 45 minutes to get someone on the phone, yet, they were NOT able to help. All other calls take more than an HOUR after that- they just hang up.

Purchased the gift card and the very next day someone had taken the funds in a different state! The person who asked for the card is a scammer! Do not purchase this card!!!! They should take this card off the shelves!

The main Walgreens.com and app has contradictory information. For example some prescriptions I’ve filled as of the last month and it shows last filled January 2023. My psychiatrist calls in refills every 4 months when I see him. Some of those show no refills when I know this to not be the case. They’re all prescribed together. My endocrinologist called in 6 months of ** a month ago, app shows no refills.

Absolute worst pharmacy ever had to deal with in my entire life. This place is so slow. Staff don't know how to do anything. This place is pitiful. Over 10 people in line as I am typing this. Expect to wait a very long time in line.

I called earlier today and put in a request for delivery. 3 hours later I called Walgreens pharmacy to find out when my prescription would be delivered and got hung up on. I called customer service who said she would notify upper management. She called pharmacy to see what was going on and disconnected me. I am very ill and this is a terrible way to treat customers especially sick ones. Something needs to be done.

This is for the pharmacy only, so my Dr sent the rx in yesterday and their system/app is always messed up and you have to call to verify if your order is done yet or not. Until today the past month trying to get through on the phone is 1-2hr wait. Which is another issue in itself. So my rx sent yesterday was pending got busy and didn't stop by. Today I call and they flat out told me the other patients meds are more important than mine and that's why they were not filled yesterday! Like are you seriously telling me I'm less important than others? What kind of customer service is that.

I have on two separate incidents have received the wrong prescription. Once they gave me the wrong Insulin and now blood thinner meds instead of blood pressure med and someone else's script. This is unacceptable.

I got a package from Walgreens through Sembell LLC which does shipping and the package had bedbugs in it!!! I tracked it down and Walgreens go through Sembell which let private people do the shipping and my package had bedbugs in it!!!!

Very long, long lines, they do not keep high blood pressure and insulin medication in stock, every month at the same time these medications are up for refill, but in the last 3 months, getting medication anywhere from 3-4 days late. Medications are never on time. Communication between them and the doctor, is not executed.

Please BOYCOTT Walgreens. We pro-choice people are extremely disappointed in the Walgreens management for refusing to ship abortion pills to the states that have banned abortions, and EVEN those states that might ban it.

''there no prescription in their system showing up for me.'' I told her ''that's not right because I got the app notification the same day my Doctor office's had called it in, so I know for sure this Pharmacy receive the order''.

For the past 8 years I have been going to the same doctor and I would bring my prescription to the same store near the doctor and every month they would either say, "We don't have it," or "We will have to order it." Thankfully there were a couple of HONEST PHARMACIST who would pull me to the side and say, "Just come back later, we have it.." This is BY FAR the most basic of situations...

Walgreens is refusing to provide the FDA approved abortion drug: ** because it is more afraid of legal threats of antiabortion groups than of the health of women. This decision puts the lives of customers at risk and as such Walgreens cannot be trusted to protect the health of its customers.

This company mostly put items they don't have on sale for some reason. I think the competition is very high. They bought the good old store Rite aid where most of them are already closed because of their practices. They try to attract customers by giving rewards but this rewards unlike any other retail stores in the US. They are determined when and how much you can use at any point of time. Every other store lets the customer choose when and how much reward to use... so the rewards are meaningless if you can't use them when you need it???

Last week, on Saturday around 6pm I went to Walgreens, (located at 3317 Montrose Blvd. Houston, Texas,) to get my medications that I was taking since 2015, 8 years now. My doctor prescribed me a 3 month supply, which I received before. The person up front told me to wait 20 min. I did. Then he told me that pharmacist have to talk to me, because she doesn’t want to give me 3 month supply. She talked to me very briefly and said that she doesn’t feel good about giving me 3 month supply. I pointed out to her that it was given to me before and also a few times it was not in stock for couple of month and other meds do not work for me, so my doctor wants me to get 3 month supply. She said no. Then I told her it’s ok and give me one month supply and I will be talking to my doctor about getting two more month somewhere else. The pharmacist left.

The nearest pharmacy is Walgreens in North College Hill. It is somewhat convenient, but service is questionable. The store itself often looks like untidy. Items out of stock, shelves disorganized... The pharmacy is the worst. They send emails, texts, and phone calls to remind me to reorder meds I don't need. When I received a 90 day supply, they harassed me after 28 days to renew it. I asked them to stop and they could only turn off all communication, so I never know if a script is ready. Calling them requires several levels of robot messages, none of which are ever helpful and then a long wait for them to answer the phone. It is usually not someone in the store I called, so I have to go through everything again.

Walgreens never had good customer service, but since this giant company decided to buy medical practices, its pharmacy service has become dismal and dangerous. "Pharmacists" who work at my branch are so undertrained and overworked they can easily make mistakes with the meds. Not only that, but profiles are lost, meds on profiles get deleted, and refills disappear. Wait times, in person or online are hours long. When this company can't even do what it has been, it has no business buying up medical practices for profit. Shame on you Walgreens. If I could I would definitely change my pharmacy, but alas, people on Medicaid have no say, and the government keeps giving money to these morons to make their CEOs even richer. Little people continue to suffer while the rich get richer. Shame.

The phone service to refill a prescription is TERRIBLE! Either the Recorded operator can not understand your request to “refill a prescription” or other words or phrases in English are “not understood”. Then after total frustration when you are “transferred to the pharmacy”. Good luck!!! I’ve bowed up in the past to see just how long it would take to get to talk with the pharmacy and waited 1 Jr 45 minutes while I did other things, only to hear a “click” and the phone call went DEAD! It’s as DEAD as the IT Phone service offered by Walgreens. But hey, I’m convinced that Walgreens does not care about these reviews. Else, they would FIX this problem. I’m considering moving our business to another pharmacy. Maybe CVS, Walmart or Publix. I’m fed up with Walgreens' terrible service via phone refills!!!

Prescription was sent over by the doctor's office, they said they do not accept the insurance and would not be able to provide the flu medication only the nausea medication… I asked if the insurance is not provided by the doctor's office and they said a text message should have been sent to me with an error, they also mentioned that the location I was at, is not allowed to provide the flu medication and I need to go to different location to ask them to transfer it to CVS Pharmacy. That location where the prescription was sent to is closed. I have to wait til tomorrow to go Walgreens to the location they sent me to to ask them to transfer it to CVS… They are not allowed to give me the prescription to go get it elsewhere, even though they are looking at the prescription on their screen… I’m not sure if this is the process but it's pretty unfortunate for the person with the fever, cold sweats and incessant coughing.

The customer service is ridiculous! My doctor has sent over medications numerous of times! I wait for long periods of time before I even pick them up and they still aren’t available! It just really sucks when the medication is really needed right away. The lines are just ridiculously long! They really need to find a better way of serving the community in a more sufficient way!

I called to reorder prescriptions. I was put on hold on 6 different phone calls for over 15 minutes each call. Poorest Customer Service I have experienced in the USA. I called at different times of the day and evening.

This is for pharmacies' owner: Walgreens bought out our pharmacy and there was a retention bonus that should be paid after 360 days, they refused to pay the balance on the due date, even though we have a contract and agreement!

Few years ago I ordered something online on the Walgreens website and had very negative experience, there were some glitches, I do not remember which one but remember I promised not to deal with them in the future. Now I decided to give it one more try in hope the fixed online platform errors. They did not, it became even worse. First of all, my payment was not accepted multiple times with error "Try later", on 6th times 2 days after it finally worked, but instead of FSA card which I specified as a payment method they charged second one, additional non-FSA card. Then address line 2 wiped off apartment number many times, and I ended up making an order w/o apt number. Then instead of promised 2-3 days of shipping it happened to be 4 business days + 2 weekends. I think they should fire head of their IT department if they want to succeed in selling things online, terrible experience that does not improve over time.

The Walgreens pharmacies in Colorado Springs that I go to are horrible! They lose prescriptions. The lines are long just about every time you go and they move like slugs. They are so incredibly slow! They're so slow when it comes to filling prescriptions and finding prescriptions that I can’t stand to go in there! The managers or pharmacists need to light a fire under their butts! I’ve tried other pharmacies, but they they don’t have some of my prescriptions, so I’m stuck with Walgreens. I CANNOT STAND GOING!!!

Walgreens 2310 Oregon Avenue Philadelphia Pennsylvania 19145. Shopping there day or night is very uncomfortable because people take things right out the door without paying. The teenagers and the older folks even scared the customers because they become volatile. The manager does nothing except maybe call law enforcement who does nothing. The thieves always get away and come back and the situation continues every day. The workers are scared to come to work. Their security guard sleeps practically all night and nothing gets done. What's wrong with their system. With all that's going on can someone make a change A.S.A.P?

Walgreens never has my prescription that I have to take every day. I always have my prescriptions on auto-fill, however, they never have my meds when it’s time to refill. They’re now closed on weekends, so if and when I run out on Friday and they don’t have my prescription ready, I won’t have any meds for an entire weekend. I can’t miss a day of meds. On top of that, they’re always understaffed. My mother has had the same issues! I have used Walgreens Pharmacy for decades, but today I am transferring my prescriptions.

Walgreens refuses to fill over-the-counter requests for ivermectin to customers, even though Tennessee Governor, Bill **, signed a law making it legal for citizens to purchase ivermectin with no prescription. Walgreens should stay out of politics and bribery from Big pharmacy - and just ethically run a fair and unbiased business.

Walgreens is the worst pharmacy. If I had a choice I would go to any pharmacy, except CVS, but my insurance won't let me go anywhere else. They are very unprofessional and seem to never have the medication I need. Do not go to Walgreens if you have a choice.

The Walgreen pharmacist lies to me twice! They said they had my prescription in stock and they said they had my insurance on file. After I had my prescription transferred, I got a text that they did not have them in stock and that I'd have to wait. The whole point of transferring the prescription was to get it right away. Finally, I go to pick it up and they make me wait at the drive up for over a half hour. (They serve everyone inside before taking drive up, even though I was there first.) He asks for my insurance, which I did not have because the woman told me it was on file. She lied to me twice! I asked him to call Cub because they have it. He refused. I will never ever go to Walgreens again. Cub has my business from now on. They are fantastic!

Walgreens price to fill my prescription for a generic drug was nearly $1000 when other pharmacies could fill the prescription for $17. I attempted to transfer the prescription to another pharmacy. Walgreens refused to transfer the prescription. The only reason given was that it was company policy. I had to go back to my doctor, have the prescription at Walgreens cancelled, and have a new prescription sent to the more reasonable pharmacy. All of this was very inconvenient for me and for the doctor and took a long time to complete. Thank goodness the prescription was not something I needed right away. This incident gives the strong impression that Walgreen is holding hostage medication people need for their health. That seems shameful to me.

My mother has been having nothing but problems using Walmart Pharmacy in New Haven, Ct at 87 Foxon St. They continually give her issues with her prescriptions where they won’t tell her which of her medications are filled when specifically asked. She has had so many problems, she told them she wanted her prescriptions transferred to a different location which they blatantly ignored! Then when she tried having a prescription called into the new Walgreens location she wanted to use she was never told the New Haven office had the order sitting there.

VETS BEWARE!! Walgreens pharmacy "WILL NOT" offer "ANY DISCOUNTS FOR VETS", even if you pay cash and no insurance or if you want to use GoodRX or other coupons. They state that the VA should pay them full price. I paid $150 for 3 prescriptions that I could have paid $34 with GoodRX. Contacted both store and corporate and was told this is the pharmacy policy. WHAT A SCAM!!! 11/14/2022

Location at Preston and Lebanon in Frisco, TX always has long lines, frequently has issues processing prescriptions and most recently the pharmacist was very rude. Avoid this store. We had doctor send prescription 3 times. Each time the store said they never received it. Doctor sent it across the street to Tom Thumb and we had it in 30 minutes.

I called my local Walgreens so I could pick up a medicine and they said it was in stock. But they call back saying it's not in stock. So I have a child with ADD testing tomorrow without medicine. You little ** give me the medicine so my child can test with medicine so his academic records don't get messed up because of some ** company who doesn't give people the things they need to live and succeed in life. ** you all!

Horrible and incompetent pharmacy. Insurance company forces us to use AllianceRx Walgreens to order Chemo meds. Can never order online as it always says to call. Complained about it numerous times yet they fail to fix it. Called this Tuesday. Spoke with rep. Ordered chemo meds. They gave me a delivery of Friday. Friday comes. No delivery. Call on Monday. They claim they have no order placed. I told them I called. They gave me a Friday delivery and they say they have no recollection of an order. Incompetent company all around. Don't use Alliancerx Walgreens if you have a choice. They are terrible and put your life literally at stake withholding Chemotherapy Medication.

Front staff at Walgreens Pharmacy at Elmwood Ave at Rochester, NY is very rude and not professional, will never use that location again. They mock and laugh and do not help with request. Their manager dismissed complaint.

I’d like to give a commendation for Patrick (pharmacy tech). He was so friendly, personable, energetic, and friendly! He went above & beyond regarding one of my prescriptions, that was a little expensive! He wound up saving me a heap of dollars, seeing 1 of them costs over $126.00!!!! My husband was so happy, I’d thought he’d faint! Patrick was kind, approachable, and friendly! He saved me money, and I appreciate that!!!!

I purchase 2 pairs of glasses which started off with a cashier pressuring me to join their "club" for better discounts if I was willing to give up my email, cell number... I replied that I am sick of companies using my info and the senseless calls that interrupt my day. The following day I attempted to return the glasses with receipt and credit card used; however, she also wanted my driver's license. It was provided and she attempted to scan it for information which was denied. Walgreens wants your info and has no customer service skills whatsoever.

Pharmacy hours are only open Mon through Friday 9-5pm. The pharmacy is NOT open on the weekends. How is that sufficient for a customer that works a daily job to pick their prescriptions after that time, it's not. Had to drive 30 minutes to pick up prescriptions for several months. One store lists open 24 hours online but that is not accurate with the store actual hours. Wait time in drive thru is at least 20 minutes. I'm not a complainer but this is disgusting. How about putting accurate store info online, not long wait lines and most importantly closing a pharmacy at 5pm and closing it over the weekends. What a joke.

I ordered a pickup order online at the Walgreens at Hwys. 54 and 55 in Durham NC. This morning. Their webpage said it would be ready in 30 minutes and that they opened at 7AM (normal business hours). I received an e-mail approximately 2 hours after placing my order (placed at 8:00 AM) saying my order has been delayed. I called the store for more info at 10:30AM. The manager (I guess) answered and simply said no employees showed up for work today, so the store is closed!! She could not give me any idea when I would be able to pick up my order. Fortunately, she was able to cancel my order. It is no wonder that Walgreens reviews are so poor.

Yesterday my doctor called in 2 prescriptions to the local Walgreens, Cambridge, MD. This am, 12:23 they called and left a message on the answering machine that they were ready. I went there at 1:30pm to pick them up and was told that one was ready and that the other would not be available until after lunch. Looking at the clock to verify the time I commented that someone had called and said that they were ready for pickup. She said that they would be available after 2:30. Now 5:09 pm and still no call that they are in fact ready.

The least customer focused and by far the least reliable pharmacy. DO NOT count on them to keep any appointment with their pharmacy. I had them not honor my appointment on multiple occasion. Today was the last straw where I had an appointment which I double confirmed (yesterday) and still when I showed up, they told that they are having a problem with their system and would need to reschedule my Covid appointment but they willing to give my flu shot (hmm what system problem that accepts flu shots but not Covid vaccine). They lie and they don't care.

Absolutely awful wait times, customer queues & service. Store #04730 - Mill Creek, WA. averages 15 minutes per car in the drive-through - usually 4-5 car waiting at any given time so you do the math. The average wait time at the pharmacy counter is 45 minutes to 1 hour. Upon calling the pharmacy, I have sat on "hold" over an 1.5 hours only to have the call dropped and having to start again. It is always blamed on staffing shortages, pandemic, excessive demand - you pick the excuse. Drug inventory shortages are becoming more prevalent due to management metrics on inventory stocking levels & associated carrying costs. The result is multiple trips to obtain a complete prescription fill.

If you need urgent medications from your doctor, avoid this pharmacy. There are other pharmacy, like Safeway Pharmacy at Country Club, Stockton. A lot of issues about this Walgreens Pharmacy. Avoid this.

I called to refill my prescription at 3715 Mechanicville store#4488. The tech hung the phone on me. I called back to clarify my prescription request. The tech took my request and hung the phone again. She did not ask if I needed another refill and had a very poor attitude. Not really sure if my request was actually filled...

The Walgreens on 1217 are totally awesome and flawless. Especially the pharmacy. Dr. **, is one of outstanding pharmacists, who is well knowledgeable with good manners. His medicines supplies are all up to date with no shortage. And if indeed there is any out of stock, he'll get it promptly with no delay. The staff is also very friendly. Most importantly is the pharmacy's hours of operations that beats all the rest of pharmacies with long hours 7 days a week. I am so pleased to transfer all my medication to this location and will recommend it highly to each and all patients.

I have used Walgreens for 20+ years. Well it was never the gold standard of customer service, recently it has reached a new and horrible low! This July I was going on a week’s vacation. I had run out of my blood pressure meds, so used the Walgreens app to renew my prescription; I checked the app and it said my prescription was ready. Off I went to pick it up, BUT, guess what? It wasn’t ready! The pharmacy assistant told me they had to put it back because the prescription was up that day, even though I had one refill. I went on vacation without the meds, meanwhile getting a new prescription called in by my doc.

The pharmacy staff walked off in June and I heard it was because of mandatory 16 hour days. I do not blame them. Walgreen's needs to hire more qualified people. This is a Walgreen corporate problem that is causing problems with customers and over-stresses the pharmacy staff. I suggest using another pharmacy. I plan on changing out of my Walgreens Rx plan as soon as it renews. Cannot wait to drop Walgreens.

I am a recent kidney transplant recipient and because of my BCBS Insurance, I am dictated to get the majority of my anti-rejection meds through Walgreens. I have had so many issues with the Pharmacy located on Chapel Hill Road in Douglasville, GA with getting medications in a timely manner. I placed an order on July 15, 2022 and since the Pharmacy had not notified me that my order was ready, I stopped by on July 18th at 9:30 a.m. to check on the script and I was told by one of their pharmacy technicians that my medicine was short filled because they didn't have enough pills in stock and the remainder of the order would be in the next day.

I've been using this pharmacy for 3 years, and the service has grown progressively worse. Delayed refills, incorrect quantities, even the wrong dosage. The past 3 months have been horrible getting refills on my maintenance medications I use every month. Today I learned Corporate is now routing all Deming refills through Phoenix, AZ, and are no longer stocking their Deming Store. Resulting in all refills taking anywhere from 10 to 14 days from the date requested for you to get your meds. Insurance will not pay if ordered early so expect to run out of your needed medications at least a week before you receive your refills. This information came straight from their pharmacy tech! I'm Done, will be changing pharmacies. DON'T USE THIS PHARMACY!

I have had nothing but problems out of this pharmacy but today did it for me. I ordered my prescriptions to be delivered and Walgreens set the delivery date to July 4th, knowing they were closed that day. I'm out of my heart & blood pressure pills and no way to pick them up and they say they can't deliver them now because the delivery company cancelled the order. I had all my prescriptions transferred to another pharmacy and if Walgreens is the only pharmacy open I'll do without before I am talked down to.

This pharmacy is consistently the worst pharmacy in the area. They don't even pretend to want to give courteous, respectful customer service. Even as I type this, I've been on hold for 11 minutes. The phone has rang out of hold 5x and each time it rings out of hold, someone picks up and puts it back on hold -- without even bother to answer!! The in-person experience isn't much better -- the entire country is going to ** in a hand basket and this pharmacy is leading the way. If I was the regional VP covering this location, I would immediately place this pharmacy on probation. This is so very unprofessional.

Am on Medicare part D and every October I shop prescriptions. Year 1 and 2 Was with Publix, year 3 I was with CVS. Absolutely Awesome pharmacies! Year 4 I am now with Walgreens.

#11959 5201 San Mateo NE, ABQ, NM unbelievable rude service. The manager at the pharmacy was so rude on many occasions. Showed no customer service, no respect for any of the customers. On top of that many times the prescriptions are never ready on time. Seems days later after returning to the pharmacy. There's always issues with staffing being untrained. I'm just going to change my services to my original pharmacy. They don't have a problem taking their meal breaks even making sure everyone knows that they have a 30 minute meal break. But when it comes to getting medication or problem solved they're lack of experience shows. I am done with Walgreens. I've been dealing with problems with Walgreens for over 2 and 1/2 years. Today was the day that I finally said enough.

They take forever to arrive, forever to verify your subscription. And if ever anything happens so that you need assistance you won't get it, as their customer support and customer relations teams are surprisingly unhelpful/seem totally disinterested in helping customers. Use any other contact lense provider instead.

I used to recommend Walgreens on Federal Road, Danbury. They had a great pharmacist, named George. Since he has left the pharmacy has gone downhill. I had a new script that I tried to fill the time before, they took forever getting it, finally I received a partial script. This time they did the same thing but never notified me they couldn't get it. The pharmacist said the manufacturer couldn't provide it and So they told me to try CVS! When I said I would change they finally found a partial script again in the next town. I asked them to switch the script to Optum Rx, they said the phones are always busy. I called Optum RX and thy called the Dr. and got a new script. Terrible service 2 times. They also told me they don't take GoodRX and when I told them to try it, it worked. I gave up and changed to my mail order. This was the federal road, Danbury, CT Store.

I have been filling my prescriptions at Walgreens for a long time. This pharmacy is on North Avenue in Grand Junction Colorado. I am on pain medication that my actual doctor agrees I need. The pharmacist at this Walgreens decided he knows more than my doctor and was refusing to fill my prescription until he deemed it necessary. Told me he was a doctor and was going to tell my doctor what he could and couldn't prescribe to me. I don't know who this ** thinks he is, but he isn't an actual doctor. He needs to be fired and if I can sue this Walgreens because of him, I'm going to. Advice to anyone who uses Walgreens, you should stop and go elsewhere. I changed pharmacies and will never go back to Walgreens again.

I asked them not to run a prescription through my Insurance. They did so and it kicked out my application for an authorization of this medicine with my insurance company. I am spending hours trying to undo what they did, but I can't. They blamed everyone else except for the girl who did this.

Walgreens Marco Island in store pharmacy service was just horrible, so I switched to Walgreens autofill by mail. As a result, my prescription is now 6 days past due, and I am without medicine and still waiting. I have over $1150 in prescriptions per month, and I am now forever done with Walgreens. Save your health and avoid the grief and go somewhere else. Walgreens is Hopeless!

I went to my neighborhood Walgreens Pharmacy to fill a prescription. The cashier took the prescription and told me I had to wait for validation from my insurance company, the pharmacist never called my insurance company. Thinking the cost was high I called my insurance and they had not record of Walgreens validating my prescription. My insurance pays 75% and I pay 25%! they used some online company without my permission. I was paying 50%. I called CareFirst and found this out, pharmacist only said he did not know what went on?

I live in Delaware. I google Walgreens near me to get my asthma inhaler filled. I will say this is Easter weekend. I assumed that there may be different hours due to this. However Walgreens has decided that people in Delaware don't need prescriptions filled on the weekends. There was 10 results of Walgreens. 6 of them the pharmacy is closed. Then I pick the one closest. They don't have it in stock, called the next same thing. Finally got one. But the customer services is unreal. Do they think that they are better than the people that need this medicine? I am done with these corporations. I am going to find the littlest pharmacy that is not a big chain or maybe just go through my insurance. Walgreens needs to do better.

South Lyon, MI - Fire this entire staff, horrible! They are Out of Prescriptions, always. A $Billion Dollar$ company who made their money selling drugs is out of prescriptions. Plus, a $Billion Dollar$ company who made their money selling drugs can't be bothered to hire anyone to answer their phones. I've tried for a WEEK to get a necessary monthly script from these fools. After 4 days I used their Online Chat, just as useless and immoral as the South Lyon employees. They stated Fri. it would be back in stock on "the next business day." I asked Monday? Yes, Monday. And it's Monday. Guess what, not in stock!

I was diagnosed with shingles and was prescribed 2 medicines. With my usual pharmacy being closed already & Walgreens being half a mile away I asked that it be sent there. Upon arrival, one pharmacist said they were already working on it & asked for my insurance card. She comes back several minutes later and tells me I have the wrong card - I need to give her my prescription card. I've been with Cigna for over 20 years- never had one of those & my other pharmacy had just filled a prescription using that same card a few months back. I take the card and show her where it says "prescriptions - yes RXBIN# **." The other pharmacist comes over and says that's not the right # they need to bill insurance. So she proceeds to tell me I can't get my medication unless I can get a prescription card.

This is only about the Walgreens Pharmacy on Market Street in Wilmington, NC- I haven't been inside the store: Because the my regular Walgreens pharmacy was out of stock with my medication, I had my medication sent to this one. They apparently did not approve of the medication that I have been taking for a long time. And the prescription was not sufficient "documentation" for them to fill it. The fact that other Walgreens had documentation and has been filling it for a while also was not sufficient. They insisted on talking to my doctor. Even after my doctor called them, they refused to fill the prescription. The pharmacist and technician and their manager all think they are better than your trained medical doctor. They certainly feel they are better than you, as the customer.

Wilsey Home • 20 minutes ago. The Walgreens customer service is nonexistent. They don’t even try to stand behind the products they sell. I purchased a 3 month supply of estrogen patches. Here’s the problem, they don’t stick to stay attached to my skin. I took said patches back to the Walgreens pharmacy in Oklahoma City on 6350 N MacArthur Blvd. I spoke with a Pharm D on duty who let me know she cannot refund nor replace defective patches. I can however purchase a different brand of patches for $400.00 or buy waterproof coverings to hold the patches on.

I went to Medicap Pharmacy for 20 years, got the same pain meds from the same Dr and the same amount each month. I am on palliative care, Medicap sold their prescriptions to Walgreens without telling anyone not even me. Walgreens bought these prescriptions knowing that 80% of Medicap's patients went to a pain clinic in Frederick Maryland. Walgreens knew that they would not accept the patients' prescriptions from that particular pain clinic before they even bought the prescriptions for Medicap.

Online it says that my local Walgreens Pharmacy is open until 7 PM. I raced to get there to pick up an extremely important prescription only to find that they close at 6 PM. Who closes a pharmacy as early as 6 PM anyway?? This is inconvenient at best and totally irresponsible of a company that is relied on for life saving medication to 1) not have accurate hours posted online and 2) not have more flexible hours than closing at 6pm. Since when do pharmacies have bankers hours???? Completely unacceptable.

For the last month and a half we have had problems getting our prescriptions filled at the Walgreens on the corner of Highway 18 and Navajo Road in Apple Valley California. Last year we switched to this pharmacy because we moved and it was the closest to our house. It had not been a big issue until recently. I am not sure what is going on but they have become impossible to deal with. Several times they closed the pharmacy without notice, stating an emercency. How many emergencies are they having. My doctor and my husband's doctor called in our prescriptions and they claim they did not get them. So we called the doctors and they called them in again. Still Walgreens claims they did not get them. My doctor said that was ridiculous and called mine to a locally owned pharmacy and my medicine was ready in 30 minutes.

Insurance had changed. Not accepted at regular pharmacy. Went to get script transferred and clerk said, "We don't do that anymore. Have doctor call it in. We don't do transfers here. (Indifferent) Sorry."

I have dealt with many Walgreens Pharmacy ​locations and all are bad. I am a hospice nurse and deal with them a lot for the families. Pharmacist are rude and very uncaring. I personally quit using Walgreens as my pharmacy years ago due to this.

The Walgreens pharmacy located at FM1488 and FM2978 in Magnolia, TX has the worst customer service and employee attitude I have ever seen (in my opinion). I trade at the HEB pharmacy about a mile away, and very pleased with their performance, attitude and advice. However, my wife has been trading with Walgreens's for years. So I recently went to pick up a script for her which had been phoned in by her doctor about 4 hours earlier. So after waiting for the pharmacy to re-open after it closed for a "lunch break" (yes, really) at 1:30pm the employees finally reappeared - all seemingly in a bad mood. Not sure why, but it was clear they did not want to be there and go through the motions. Some were downright rude to their customers. In the meantime there are about 6-7 people waiting in line inside and about 12 cars in line outside. Of course their convenience store operation was open for everything from cosmetics to candy.

I came from my Dr.'s office, the pharmacy informed myself, there has to be a reason for my prescription. I called my Dr., and he said, He's never heard of such protocol, he then told me to find another pharmacy. My prescription was finally filled, 6 hours later. This is not the First time Walgreens has done this. I went to CVS, they had my prescription ready before I even got there. If you want incompetence go to Walgreens Pharmacy. I posted on Facebook, Instagram and Twitter.

Location: Walgreens 3204 Peach Orchard Rd, Augusta Georgia 30906. Where do I start. I don’t take time out to post reviews, I’m a firm believer in if you don’t like the business or establishment just don’t return. However for this unjust experience, I had to make an exception. I went through the drive thru to have 2 prescriptions filled. I noticed they took a little longer than usual to come to the windows with my medicine. ** which I was told is the pharmaceutical manager appeared at the window & asked if the copy I had was the only copy. I responded with yes. His was response was “Since the prescription was not written in the immediate area, we can’t fill it”. I asked if he needed verification from the doctor, and ** response was “No mam, we don’t. We just can’t fill it.”

Walgreens located at 6671 Covington Hwy, Lithonia, GA is unsafe, unkept and very negligent to the community. The store has failed to provide the very minimum basic upkeeps for a high profit/heavy traffic locations. Built in 2001 and never upgraded says a lot. The floors are horrendous, the ceiling leaks both indoor and outdoor (safety risk), and part of the ceiling at the entrance has fallen down. This is suppose to be a place where people go to get well and purchase their medication; what a disgrace. Another example of corporate taking advantage of the communities that they profit so much from. I have left several messages with corporate but have received no response.

I am fortunate to be switching to a plan that doesn't require me to use this so-called pharmacy. Since I was forced by my medical plan to go solely to this place I've been dreaming about going to another pharmacy. I haven't been to a pharmacy that hasn't run circles around this pharmacy. Their professionalism, efficiency, accuracy, sworn to serve, and duties are far the standards required at a pharmacy. They also feel your prescriptions shouldn't be filled when their counterpart prescription insurance says they won't pay. I've never seen a doctor's prescription that says only fill the prescription if the insurance pays. Rather this needs filled and see if the customer wants it. These people were hired to follow directives and we don't need their personal judgments when dealing with our health. Again it's great to be getting away from these so-called health providers. I hope their repeated actions don't affect others' safety but can't see it otherwise.

I took my COVID test on Friday and needed results by Sunday. Today is Tuesday. The report is finally available, but the results don’t pull up. I get an error message and no instructions who to turn to for help. The pharmacy in Frisco, TX just washes its hands of the issue, aside from the point that at this time, the results are completely worthless. We’ve used Walgreens in other locations before and always got my results in 24 hours. This one is using Aegis labs. Don’t use any Walgreens tied to this lab!

I've recently retired and now on Medi-Cal, after over 30 years on employee-based insurance. Signed up online for Flu Shot. Waited quite a while in line (seemed short on staff, Walgreens on Douglas Ave, Granite Bay CA), then they wouldn't accept a MediCal card. This is something the state of CA should know about, as it has public health implications. And on principle, a reason to stop giving Walgreens business.