Walgreens Pharmacy Reviews

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About Walgreens Pharmacy

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Walgreens Pharmacy specializes in pharmaceutical and wellness services, featuring prescription refills, vaccinations and health advice. Since 1901, Walgreens has combined extensive retail presence with innovative pharmacy solutions, offering accessible care through digital tools and personalized service.

Pros
  • Quick prescription processing
  • Good product selection
Cons
  • Long wait times for service
  • Inconsistent customer service

Walgreens Pharmacy Reviews

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    Page 5 Reviews 437 - 637
    Customer Service

    Reviewed Sept. 21, 2022

    I called to refill my prescription at 3715 Mechanicville store#4488. The tech hung the phone on me. I called back to clarify my prescription request. The tech took my request and hung the phone again. She did not ask if I needed another refill and had a very poor attitude. Not really sure if my request was actually filled...

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    Punctuality & SpeedStaffTransparency

    Reviewed Aug. 11, 2022

    The Walgreens on 1217 are totally awesome and flawless. Especially the pharmacy. Dr. **, is one of outstanding pharmacists, who is well knowledgeable with good manners. His medicines supplies are all up to date with no shortage. And if indeed there is any out of stock, he'll get it promptly with no delay. The staff is also very friendly. Most importantly is the pharmacy's hours of operations that beats all the rest of pharmacies with long hours 7 days a week. I am so pleased to transfer all my medication to this location and will recommend it highly to each and all patients.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Aug. 5, 2022

    I have used Walgreens for 20+ years. Well it was never the gold standard of customer service, recently it has reached a new and horrible low! This July I was going on a week’s vacation. I had run out of my blood pressure meds, so used the Walgreens app to renew my prescription; I checked the app and it said my prescription was ready. Off I went to pick it up, BUT, guess what? It wasn’t ready! The pharmacy assistant told me they had to put it back because the prescription was up that day, even though I had one refill. I went on vacation without the meds, meanwhile getting a new prescription called in by my doc.

    When I returned, I ordered other basic scripts on the app. When the app said they were ready, I went to pick it up. NOTHING was there, the tech told me! Worst of all, he began to lecture me as if I was the idiot here. I should do automatic refills. Then I wouldn’t get so upset! I kept trying to tell him to check the spelling of my last name. He just talked over me and kept lecturing. I finally just drove home and called the manager. She said,” oh all of them are here. He must have spelled your name wrong.”(!!!!) So in two days, I double check on the app, where it says they are all ready. Off I go again, waiting for 40 minutes (again- did I mention how long you wait at the Middleton Walgreens?!) Well guess what? Two of the scripts are not there.

    This time I am lectured on how I should call ahead so I won’t “get so upset” when my supposedly ready scripts aren’t ready. I want them to look at the app on my phone so they can see how the app says they are ready- again I can’t get a word in edgewise and go home. Later on, I remember I had called and talked to the manager and she said they were all ready and on the shelf! Next my daughter goes, 4 hours later. The 2 still aren’t there! They tell her it will be an hour to fill them; she says, “No, it won’t. Fill it now!” They do, but lecture her more on calling to check they are really there. I don’t think I was all that upset, btw, no screaming, threatening or personal attack. I just tried to get them to listen to me, at one point saying, ”You just won’t listen to me!” I also wrote corporate and got a “Give us another chance. We value you as a customer.” That was before the last two events! CVS anyone?

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    TechPunctuality & SpeedStaff

    Reviewed July 27, 2022

    The pharmacy staff walked off in June and I heard it was because of mandatory 16 hour days. I do not blame them. Walgreen's needs to hire more qualified people. This is a Walgreen corporate problem that is causing problems with customers and over-stresses the pharmacy staff. I suggest using another pharmacy. I plan on changing out of my Walgreens Rx plan as soon as it renews. Cannot wait to drop Walgreens.

    When the staff came back, I tried to refill prescriptions, and it is obvious the understaffed situation makes it extremely difficult for the pharmacy personnel and customers wait in long lines due to mistakes made by the pharmacy. For me, they filled a prescription that I did not request, AND secondly, they did not fill the correct prescription when my medication changed. The day before I picked it up, the staff told me they would fill my new prescription but when I went to get it, the prescription was for the older medication.

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    Customer ServiceCoverageStaffCommunicationTimeliness

    Reviewed July 26, 2022

    I am a recent kidney transplant recipient and because of my BCBS Insurance, I am dictated to get the majority of my anti-rejection meds through Walgreens. I have had so many issues with the Pharmacy located on Chapel Hill Road in Douglasville, GA with getting medications in a timely manner. I placed an order on July 15, 2022 and since the Pharmacy had not notified me that my order was ready, I stopped by on July 18th at 9:30 a.m. to check on the script and I was told by one of their pharmacy technicians that my medicine was short filled because they didn't have enough pills in stock and the remainder of the order would be in the next day.

    I actually gave them two extra days but when I didn't hear from them again, I called the pharmacy on July 22nd and was put on eternal hold and was then told that they still didn't have enough pills in stock and they would be in on today, July 25th. Still as of 10:00 p.m. tonight there has been no communication from the store. I filed a complaint with the Walgreens Corporate Complaint Hotline on Friday night and still, I haven't heard anything from the Pharmacy Manager, Store Manager nor the District Manager. These nonactions really show me what I have known for a long time that they don't care about customer service nor the health of their customers. Once again I remind you that I am a recent kidney transplant.

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    CoveragePunctuality & SpeedMaintenance

    Reviewed July 19, 2022

    I've been using this pharmacy for 3 years, and the service has grown progressively worse. Delayed refills, incorrect quantities, even the wrong dosage. The past 3 months have been horrible getting refills on my maintenance medications I use every month. Today I learned Corporate is now routing all Deming refills through Phoenix, AZ, and are no longer stocking their Deming Store. Resulting in all refills taking anywhere from 10 to 14 days from the date requested for you to get your meds. Insurance will not pay if ordered early so expect to run out of your needed medications at least a week before you receive your refills. This information came straight from their pharmacy tech! I'm Done, will be changing pharmacies. DON'T USE THIS PHARMACY!

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    Reviewed July 5, 2022

    I have had nothing but problems out of this pharmacy but today did it for me. I ordered my prescriptions to be delivered and Walgreens set the delivery date to July 4th, knowing they were closed that day. I'm out of my heart & blood pressure pills and no way to pick them up and they say they can't deliver them now because the delivery company cancelled the order. I had all my prescriptions transferred to another pharmacy and if Walgreens is the only pharmacy open I'll do without before I am talked down to.

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    Customer ServiceCoverageStaff

    Reviewed July 1, 2022

    This pharmacy is consistently the worst pharmacy in the area. They don't even pretend to want to give courteous, respectful customer service. Even as I type this, I've been on hold for 11 minutes. The phone has rang out of hold 5x and each time it rings out of hold, someone picks up and puts it back on hold -- without even bother to answer!! The in-person experience isn't much better -- the entire country is going to ** in a hand basket and this pharmacy is leading the way. If I was the regional VP covering this location, I would immediately place this pharmacy on probation. This is so very unprofessional.

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    Customer ServicePriceStaffRates

    Reviewed June 20, 2022

    Am on Medicare part D and every October I shop prescriptions. Year 1 and 2 Was with Publix, year 3 I was with CVS. Absolutely Awesome pharmacies! Year 4 I am now with Walgreens.

    1- Employees terribly rude!
    2- They act like you are putting them out!

    3- Just moved from Jacksonville to West Palm Beach and this Walmart is the same way! Terrible!

    This October I won’t be re-upping with Walgreens even if they have cheaper Prices. Not worth the hassle!

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed June 16, 2022

    #11959 5201 San Mateo NE, ABQ, NM unbelievable rude service. The manager at the pharmacy was so rude on many occasions. Showed no customer service, no respect for any of the customers. On top of that many times the prescriptions are never ready on time. Seems days later after returning to the pharmacy. There's always issues with staffing being untrained. I'm just going to change my services to my original pharmacy. They don't have a problem taking their meal breaks even making sure everyone knows that they have a 30 minute meal break. But when it comes to getting medication or problem solved they're lack of experience shows. I am done with Walgreens. I've been dealing with problems with Walgreens for over 2 and 1/2 years. Today was the day that I finally said enough.

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    TechPunctuality & SpeedStaff

    Reviewed June 15, 2022

    They take forever to arrive, forever to verify your subscription. And if ever anything happens so that you need assistance you won't get it, as their customer support and customer relations teams are surprisingly unhelpful/seem totally disinterested in helping customers. Use any other contact lense provider instead.

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    Customer ServicePunctuality & SpeedCommunication

    Reviewed June 7, 2022

    I used to recommend Walgreens on Federal Road, Danbury. They had a great pharmacist, named George. Since he has left the pharmacy has gone downhill. I had a new script that I tried to fill the time before, they took forever getting it, finally I received a partial script. This time they did the same thing but never notified me they couldn't get it. The pharmacist said the manufacturer couldn't provide it and So they told me to try CVS! When I said I would change they finally found a partial script again in the next town. I asked them to switch the script to Optum Rx, they said the phones are always busy. I called Optum RX and thy called the Dr. and got a new script. Terrible service 2 times. They also told me they don't take GoodRX and when I told them to try it, it worked. I gave up and changed to my mail order. This was the federal road, Danbury, CT Store.

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    Reviewed May 19, 2022

    I have been filling my prescriptions at Walgreens for a long time. This pharmacy is on North Avenue in Grand Junction Colorado. I am on pain medication that my actual doctor agrees I need. The pharmacist at this Walgreens decided he knows more than my doctor and was refusing to fill my prescription until he deemed it necessary. Told me he was a doctor and was going to tell my doctor what he could and couldn't prescribe to me. I don't know who this ** thinks he is, but he isn't an actual doctor. He needs to be fired and if I can sue this Walgreens because of him, I'm going to. Advice to anyone who uses Walgreens, you should stop and go elsewhere. I changed pharmacies and will never go back to Walgreens again.

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    Coverage

    Reviewed April 22, 2022

    I asked them not to run a prescription through my Insurance. They did so and it kicked out my application for an authorization of this medicine with my insurance company. I am spending hours trying to undo what they did, but I can't. They blamed everyone else except for the girl who did this.

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    Punctuality & Speed

    Reviewed April 21, 2022

    Walgreens Marco Island in store pharmacy service was just horrible, so I switched to Walgreens autofill by mail. As a result, my prescription is now 6 days past due, and I am without medicine and still waiting. I have over $1150 in prescriptions per month, and I am now forever done with Walgreens. Save your health and avoid the grief and go somewhere else. Walgreens is Hopeless!

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed April 19, 2022

    I went to my neighborhood Walgreens Pharmacy to fill a prescription. The cashier took the prescription and told me I had to wait for validation from my insurance company, the pharmacist never called my insurance company. Thinking the cost was high I called my insurance and they had not record of Walgreens validating my prescription. My insurance pays 75% and I pay 25%! they used some online company without my permission. I was paying 50%. I called CareFirst and found this out, pharmacist only said he did not know what went on?

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    Customer ServiceCoverage

    Reviewed April 16, 2022

    I live in Delaware. I google Walgreens near me to get my asthma inhaler filled. I will say this is Easter weekend. I assumed that there may be different hours due to this. However Walgreens has decided that people in Delaware don't need prescriptions filled on the weekends. There was 10 results of Walgreens. 6 of them the pharmacy is closed. Then I pick the one closest. They don't have it in stock, called the next same thing. Finally got one. But the customer services is unreal. Do they think that they are better than the people that need this medicine? I am done with these corporations. I am going to find the littlest pharmacy that is not a big chain or maybe just go through my insurance. Walgreens needs to do better.

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    Customer ServiceTechPunctuality & SpeedOnline & AppStaffHonesty & Transparency

    Reviewed April 12, 2022

    South Lyon, MI - Fire this entire staff, horrible! They are Out of Prescriptions, always. A $Billion Dollar$ company who made their money selling drugs is out of prescriptions. Plus, a $Billion Dollar$ company who made their money selling drugs can't be bothered to hire anyone to answer their phones. I've tried for a WEEK to get a necessary monthly script from these fools. After 4 days I used their Online Chat, just as useless and immoral as the South Lyon employees. They stated Fri. it would be back in stock on "the next business day." I asked Monday? Yes, Monday. And it's Monday. Guess what, not in stock!

    I tried to call this South Lyon location, I sat on hold for 20 minutes, no one answered. I did the Live Chat again, they asked ME why the pharmacy hadn't contacted other Walgreens to see if it was in stock. Do I work for Walgreens? That's YOUR job. The Live Chat lady said she was doing that, then ran into some "system error," transferred me to someone else, now the 3rd person, who couldn't be bothered to read the transcripts of the last half an hour. She told me simply to "call the store."

    Unbelievable. They also lied and stated that they receive in their meds on order every 24 hours, and they couldn't see any info. about my Refill. What, do you mean the fact that I ordered the Refill, is that what you can't see? I called the South Lyon jerks again. First call, after 10 minutes, someone picked up the phone, hung it up on me. The next call, after 25 minutes of their headache-inducing message that there was 1 person in line in front of me, I finally hung up.

    And this was after a year and a half of their screw-ups at this location. I agree with the other Reviewer, fire them, hire new people. The last time I used their drive-thru, I could see 7 different people in the pharmacy area, so not sure why they're not answering their phones or why they're Kmart-level picking up the phone and hanging up. Why don't they have prescriptions in? One that I buy every 30 days?

    Last month, and it's the SAME every month, my doctor's office called these jerks. 3 times. To see WHERE my prescription was and WHY it wasn't being filled. Walgreens told them, "Oh it will be in tomorrow, then tomorrow, then tomorrow." After a week of that, I called. They Had My Medication In Stock, They Never Bothered to Tell Me, They Had No Notes I Was Waiting for This Prescription. What? It was simply sitting on the shelf. No one contacted me. A year and a half ago, I mistakenly transferred all of my prescriptions via their website from Rite-Aid to Walgreens since I moved from another area.

    This was all thru their computer system. I go to check, first they were in limbo. Next, they deleted FIVE of my prescriptions, no lie, they were gone. Finally they could see them, after much going back and forth, getting corporate involved. How does the computer loose your transfers? Walgreens answer to all this? "Well just make a dr. appointment and get new copies of your prescriptions, then bring them in to Walgreens." They also told me that they had called my doctor's office and that they said they had, "never heard of me," and that I was "not a patient there."

    At a doctor's office I'd been going to for 7 years? I don't think so. Turned out, they were contacting the WRONG PROVIDER! Wrong company name, wrong doctor name, wrong phone #, wrong fax #, wrong address, which was all correctly supplied to Walgreens. Gee, no wonder they'd never heard of me. You can't get any dumber than these people. You really can't. A $billion dollar$ company who doesn't care about their customers, making sure you're safe, have the meds you need, they just don't care. And sadly, they were allowed to also buy-up half the Rite-Aid's too, so now it's double incompetence. I am going to look to the grocery stores or a pro home delivery, Walgreens is garbage, South Lyon Walgreens is absolutely unprofessional trash.

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    Customer ServiceCoveragePunctuality & SpeedOnline & AppStaffBilling

    Reviewed April 4, 2022

    I was diagnosed with shingles and was prescribed 2 medicines. With my usual pharmacy being closed already & Walgreens being half a mile away I asked that it be sent there. Upon arrival, one pharmacist said they were already working on it & asked for my insurance card. She comes back several minutes later and tells me I have the wrong card - I need to give her my prescription card. I've been with Cigna for over 20 years- never had one of those & my other pharmacy had just filled a prescription using that same card a few months back. I take the card and show her where it says "prescriptions - yes RXBIN# **." The other pharmacist comes over and says that's not the right # they need to bill insurance. So she proceeds to tell me I can't get my medication unless I can get a prescription card.

    I ask her to write down exactly what #'s she needs. This is on a Saturday at 4 PM I am in immense pain and being told to start eye drops asap to prevent permanent damage. I drive home extremely frustrated & pull up my insurance plan on their website to see if I can print a prescription card. Well - it doesn't exist because the 4 #'s the pharmacist wanted were all on my original insurance card that I had given them and pointed out to them. So I drive back now with my husband because the pain is too intense for me to drive. I had filled in the #'s she wanted on a separate piece of paper but pointed out they were all on the insurance card. She turns the card over and starts explaining to me that they are not on the card. I point out yes they are - they are on the front. She then says that's not where they usually are and that the other pharmacist missed it.

    Well I had literally pointed it out to both of them just 20 minutes earlier but ok fine. She then proceeds to tell me that they close at 6 PM so no guarantee I will get the medicine that day. It is now 4:30 PM and I then proceed to tell her she was supposedly already working on my order when I got there previously at 4 so I will go ahead & wait. I hear her explain to 6 other people that they will be closing at 6 & she is very busy, and helping people in the drive-thru as well, etc., etc. Well the whole time I'm there not one drive-thru customer and she spend more time going on & on about how busy she is and how she is leaving at 6 that she could have done at least 2 prescriptions in that time.

    So now it's almost 5 PM and she tells me she doesn't have the eye drops. I ask her to check other Walgreens only to be told, "if I don't have it here the other Walgreens probably don't either." So I ask if I found it could she transfer it to another pharmacy and she says yes, "but it's a whole process and I'm leaving at 6." So I start calling around to other pharmacies. In the meantime, my other prescription is ready & is handed to me by the Walgreens store manager who is now helping. No double-checking medication, name, consultation etc. I ask if it's safe to take with other medications I'm on & the pharmacist looks at me and says, "ummmm yes" without even looking up at me. Now I wasn't that concerned because the Dr. knew what I was taking but always like to get a second opinion but I don't have any confidence she even really heard me. Now the fun begins!

    I found the eye drops and that pharmacy who did check within a 30 mile radius of me requested a transfer while I was on the phone with them. I waited 2 hours & called & they didn't receive the transfer so I called Walgreens back. They said they never received the request. I asked for the phone & fax # that they would like it sent to. Call the other pharmacy back they request it again - this went on for 8 HOURS! I finally called an hour before closing. I decided I would just ask, "how quick can you transfer a prescription to another pharmacy?" and was told, "it takes just a few minutes no problem!" So I then say it's been requested multiple times that day & they still haven't received it. She looks up my name and says I don't have any open prescriptions and no refills available and that's why it's not getting transferred.

    I kindly explain to her that is not in fact the case. Then she proceeds to tell me there was an "incident" with the pharmacy tech and some things were impacted by that and that she's working on overtime but can see if she can help get it done. The other pharmacy calls them back and they finally get them on the phone and have it filled for me within 15 minutes. BTW I look at the bottle & it tells me there are 4 refills available. When I arrive to pick it up the pharmacist then tells me she just received the fax - 4 times.

    Also, they had no problem finding all my insurance info on the card to bill my insurance. So basically if Walgreens worked more efficiently they wouldn't have had to deal with all my phone calls, the calls from the other pharmacy, and send a fax multiple times. I understand being short-staffed, but do your job and stop complaining about it to the customers and spending so much time telling people what time you close! I feel like this is a disaster waiting to happen, under-staffed, lack of caring or any attention to detail, and someone coming off the store floor to hand out medication with no consultation.

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    Customer ServiceStaff

    Reviewed March 3, 2022

    This is only about the Walgreens Pharmacy on Market Street in Wilmington, NC- I haven't been inside the store: Because the my regular Walgreens pharmacy was out of stock with my medication, I had my medication sent to this one. They apparently did not approve of the medication that I have been taking for a long time. And the prescription was not sufficient "documentation" for them to fill it. The fact that other Walgreens had documentation and has been filling it for a while also was not sufficient. They insisted on talking to my doctor. Even after my doctor called them, they refused to fill the prescription. The pharmacist and technician and their manager all think they are better than your trained medical doctor. They certainly feel they are better than you, as the customer.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed Feb. 28, 2022

    Wilsey Home • 20 minutes ago. The Walgreens customer service is nonexistent. They don’t even try to stand behind the products they sell. I purchased a 3 month supply of estrogen patches. Here’s the problem, they don’t stick to stay attached to my skin. I took said patches back to the Walgreens pharmacy in Oklahoma City on 6350 N MacArthur Blvd. I spoke with a Pharm D on duty who let me know she cannot refund nor replace defective patches. I can however purchase a different brand of patches for $400.00 or buy waterproof coverings to hold the patches on.

    I asked if the manufacturer would stand behind their products. She replied that I could try by calling them. I asked for the manufacturer's phone number. She said it was on my package insert. (It’s not there). I went back asking for manufacturer's (Mylan) phone number and she gave me a number to call. I called that number and it was for financial services!!! I go back for a THIRD time and after a LOT of searching she found the elusive number for Mylan. I’ve left a message with Mylan so we’ll see what happens with that.

    Seems kind of odd to me that when a product that Walgreens sells and is defective it is left up to me to work it out. What do I need Walgreens for? These patches are not cheap and are NOT covered by my insurance. I have 1 box that has not even been opened. Can’t get a refund or replacement for any of the 3 boxes. I called Walgreens corporate office and explained what happened.. They replied “So you’d like to make a complaint?” I give up. Moral to this story if you choose to use Walgreens do so at your own risk. They do NOT stand behind their products and their customer service is non-existent. What else can be said?

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    Customer ServiceStaff

    Reviewed Feb. 22, 2022

    I went to Medicap Pharmacy for 20 years, got the same pain meds from the same Dr and the same amount each month. I am on palliative care, Medicap sold their prescriptions to Walgreens without telling anyone not even me. Walgreens bought these prescriptions knowing that 80% of Medicap's patients went to a pain clinic in Frederick Maryland. Walgreens knew that they would not accept the patients' prescriptions from that particular pain clinic before they even bought the prescriptions for Medicap.

    I was told when I called Medicap that my prescriptions were sent over to Walgreens. As I went to Walgreens to pick up my prescriptions I was so embarrassed by the pharmacist over my pain medication over them telling me that they would not fill this amount, they don't care how sick I am, to find another doctor in my own area. My doctor's office is only 35 mi from where I live, there is no good pain doctors in Berkeley county, if there was I wouldn't be going where I'm going. Needless to say that Walgreens pharmacist had me in tears that day. Someone needs to stop these pharmacies for hurting sick people, it's not right.

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    Punctuality & Speed

    Reviewed Feb. 22, 2022

    Online it says that my local Walgreens Pharmacy is open until 7 PM. I raced to get there to pick up an extremely important prescription only to find that they close at 6 PM. Who closes a pharmacy as early as 6 PM anyway?? This is inconvenient at best and totally irresponsible of a company that is relied on for life saving medication to 1) not have accurate hours posted online and 2) not have more flexible hours than closing at 6pm. Since when do pharmacies have bankers hours???? Completely unacceptable.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 4, 2022

    For the last month and a half we have had problems getting our prescriptions filled at the Walgreens on the corner of Highway 18 and Navajo Road in Apple Valley California. Last year we switched to this pharmacy because we moved and it was the closest to our house. It had not been a big issue until recently. I am not sure what is going on but they have become impossible to deal with. Several times they closed the pharmacy without notice, stating an emercency. How many emergencies are they having. My doctor and my husband's doctor called in our prescriptions and they claim they did not get them. So we called the doctors and they called them in again. Still Walgreens claims they did not get them. My doctor said that was ridiculous and called mine to a locally owned pharmacy and my medicine was ready in 30 minutes.

    Walgreens said they would have to send in a request to my husband's doctor and they would fill the meds as soon as they heard back from him, even though the doctor insists he already requested they be filled. The next day I got an automated call from Walgreens saying 2 of the prescriptions had been filled and were ready to be picked up. The third was still waiting for the doctor. So, I went to Walgreens and waited another 45 minutes just to be told there were no meds ready for my husband and they would have to contact the doctor again. Then I showed them a bottle that said there was 1 refill available on one of the meds, and asked if they could at least get that one done right away. I was assured the one would be done later that day and they would call me. They did not, of course.

    The next morning I got a call that said it was ready. Before I could get to the store to pick it up I got another automated call that stated there was a hold on my husband's meds and they would not be ready until some time next week. As soon as I could I drove down to the Walgreens and there was a sign on the door telling customers the pharmacy was closed (again) due to yet another emergency. Do they realize they are a pharmacy. They are there to fill the prescriptions that doctors prescribe to patients.

    These prescriptions are for medications people need. It is not a luxury, it is a necessity. Now they have caused a huge issue with my husband's insurance because according to them the meds were already filled. My husband could end up hospitalized or worse and I might not be able to get him his meds for another month because of Walgreens ineptness. They are the ones that messed up the insurance charges. This is completely unacceptable and I strongly advise people to stay away from this Walgreens location.

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    Customer ServiceCoverage

    Reviewed Jan. 16, 2022

    Insurance had changed. Not accepted at regular pharmacy. Went to get script transferred and clerk said, "We don't do that anymore. Have doctor call it in. We don't do transfers here. (Indifferent) Sorry."

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    Customer Service

    Reviewed Jan. 16, 2022

    I have dealt with many Walgreens Pharmacy ​locations and all are bad. I am a hospice nurse and deal with them a lot for the families. Pharmacist are rude and very uncaring. I personally quit using Walgreens as my pharmacy years ago due to this.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 15, 2022

    The Walgreens pharmacy located at FM1488 and FM2978 in Magnolia, TX has the worst customer service and employee attitude I have ever seen (in my opinion). I trade at the HEB pharmacy about a mile away, and very pleased with their performance, attitude and advice. However, my wife has been trading with Walgreens's for years. So I recently went to pick up a script for her which had been phoned in by her doctor about 4 hours earlier. So after waiting for the pharmacy to re-open after it closed for a "lunch break" (yes, really) at 1:30pm the employees finally reappeared - all seemingly in a bad mood. Not sure why, but it was clear they did not want to be there and go through the motions. Some were downright rude to their customers. In the meantime there are about 6-7 people waiting in line inside and about 12 cars in line outside. Of course their convenience store operation was open for everything from cosmetics to candy.

    In fairness, I suppose due to state, federal and corporate regulations the pharmaceuticals area must be closed and locked if no licensed pharmacist is present - makes sense. However the nearby HEB, Kroger, Wal-Mart and CVS pharmacies do not close during the day (ever). Maybe they have enough business to keep 2 licensed individuals on staff. I questioned the store manager who, of course, deferred the situation to corporate. Other customers waiting in line voiced the same concerns even though they had known about the closure policy for some time.

    Bottom-line - it seems completely absurd that a national pharmacy chain would close it "primary" business department in the middle of the day (everyday). And oh, BTW, my wife had to wait 45 minutes for a flu shot after being told initially it would only be a few minutes. They later apologized and admitted they forgot she was waiting. It seems the company and its employees have not fully engaged with the role of customers in the company's success. Having read many very negative reviews about Walgreen's service prior to writing this one it's pretty obvious management has taken its eye off the ball. Oh well, best of luck Walgreen's. We are now in the process of moving her business to HEB.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2022

    I came from my Dr.'s office, the pharmacy informed myself, there has to be a reason for my prescription. I called my Dr., and he said, He's never heard of such protocol, he then told me to find another pharmacy. My prescription was finally filled, 6 hours later. This is not the First time Walgreens has done this. I went to CVS, they had my prescription ready before I even got there. If you want incompetence go to Walgreens Pharmacy. I posted on Facebook, Instagram and Twitter.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 4, 2022

    Location: Walgreens 3204 Peach Orchard Rd, Augusta Georgia 30906. Where do I start. I don’t take time out to post reviews, I’m a firm believer in if you don’t like the business or establishment just don’t return. However for this unjust experience, I had to make an exception. I went through the drive thru to have 2 prescriptions filled. I noticed they took a little longer than usual to come to the windows with my medicine. ** which I was told is the pharmaceutical manager appeared at the window & asked if the copy I had was the only copy. I responded with yes. His was response was “Since the prescription was not written in the immediate area, we can’t fill it”. I asked if he needed verification from the doctor, and ** response was “No mam, we don’t. We just can’t fill it.”

    I drove off and said to myself, well maybe he didn’t understand my situation so let me go inside to have a conversation. When I went inside I explained to him that I got into a car accident in Atlanta & I reside in Augusta. His response was “I can fill the **, but not the one containing **, because it's a little controlled substance (**) & I don’t feel comfortable”. I questioned but I didn’t argue because I really needed the medicine due to my condition. I asked him a question to see what kind of response I would get, and asked “is there a policy saying you don’t have to fill the prescription?” He said there was. Then I asked if he could show me, he told me he couldn’t. Mind you the law that was passed in 2001 is public information.

    10 mins passed as I was waiting on my **, he then placed the prescription on the counter saying “he can’t fill the prescription for either.” I asked for a valid/ moral reason and his response was “It’s just best”. When I pulled my phone to record for my own personal record I asked again for a valid reason and his response was “mam, I can’t give you another reason other than the 1, I just gave a few minutes ago”. Both prescriptions were written from the same doctor, both were on the same kind of paper, and both prescriptions applied to applicable state laws. He agreed to do 1, then made a decision to not do the ** either. When I asked for a moral reason, he could not provide it and told me “The only thing I can say is, I apologize for any inconvenience and we are not able to fill your prescription”. Then he mentioned he did not give me consent to record him, that’s when I knew he was either not knowledgeable of pharmaceutical laws and state laws or he assumed I wasn’t knowledgeable.

    After ** laughed in my face and didn’t want to give me a moral reason for denying to fill the prescription after agreeing he would, he told me to leave. So I ended up calling law enforcement to have a civil conversation. Due to the police officer not being familiar with Code 480-5-03, he asked ** if he could just fill the **. His response to the police officer was “I just would rather not”. Since the officer was not familiar with the law, he did his part & provided a solution for me to go to another pharmacy. I left and went to CVS down the street, and both prescriptions were filled after the manager simply made a phone call to verify.

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    Customer ServiceMaintenanceTimeliness

    Reviewed Jan. 2, 2022

    Walgreens located at 6671 Covington Hwy, Lithonia, GA is unsafe, unkept and very negligent to the community. The store has failed to provide the very minimum basic upkeeps for a high profit/heavy traffic locations. Built in 2001 and never upgraded says a lot. The floors are horrendous, the ceiling leaks both indoor and outdoor (safety risk), and part of the ceiling at the entrance has fallen down. This is suppose to be a place where people go to get well and purchase their medication; what a disgrace. Another example of corporate taking advantage of the communities that they profit so much from. I have left several messages with corporate but have received no response.

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    CoverageTechStaff

    Reviewed Dec. 31, 2021

    I am fortunate to be switching to a plan that doesn't require me to use this so-called pharmacy. Since I was forced by my medical plan to go solely to this place I've been dreaming about going to another pharmacy. I haven't been to a pharmacy that hasn't run circles around this pharmacy. Their professionalism, efficiency, accuracy, sworn to serve, and duties are far the standards required at a pharmacy. They also feel your prescriptions shouldn't be filled when their counterpart prescription insurance says they won't pay. I've never seen a doctor's prescription that says only fill the prescription if the insurance pays. Rather this needs filled and see if the customer wants it. These people were hired to follow directives and we don't need their personal judgments when dealing with our health. Again it's great to be getting away from these so-called health providers. I hope their repeated actions don't affect others' safety but can't see it otherwise.

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    Staff

    Reviewed Dec. 14, 2021

    I took my COVID test on Friday and needed results by Sunday. Today is Tuesday. The report is finally available, but the results don’t pull up. I get an error message and no instructions who to turn to for help. The pharmacy in Frisco, TX just washes its hands of the issue, aside from the point that at this time, the results are completely worthless. We’ve used Walgreens in other locations before and always got my results in 24 hours. This one is using Aegis labs. Don’t use any Walgreens tied to this lab!

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    CoveragePunctuality & SpeedStaff

    Reviewed Dec. 6, 2021

    I've recently retired and now on Medi-Cal, after over 30 years on employee-based insurance. Signed up online for Flu Shot. Waited quite a while in line (seemed short on staff, Walgreens on Douglas Ave, Granite Bay CA), then they wouldn't accept a MediCal card. This is something the state of CA should know about, as it has public health implications. And on principle, a reason to stop giving Walgreens business.

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    PricePunctuality & SpeedMaintenance

    Reviewed Dec. 4, 2021

    BEWARE....Probably the worst pharmacy I've ever been to. We get our daughter's insulin prescriptions filled here. We waited over 2 weeks for them to refill her prescription. During this time she ran out, I had to go to 2 different pharmacies for emergency vials as a partial fill, 2nd time they charged me the $50 co-pay, got home and the vial they gave me was broken and leaking. My daughter ended up in ketoacidosis because of this. We were told not 1 out of the 8 pharmacies near our home had insulin she needs in stock....Not 1 store out of 8!!. I ended up driving over 30 miles away to get her prescription filled and this store charged me the co-pay again!!!. Never mind each and every time I go here I end up waiting in lines at least 8 people deep for anywhere between 30-45 minutes only to find out they didn't have the prescription ready. Needless to say we are no longer using this pharmacy.

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    Punctuality & SpeedStaff

    Reviewed Nov. 15, 2021

    I have a 15 day supply of a prescription. The state rule is can't pick it up until 2 days prior. Ok no problem. Went today which is the same time frame I always pick this medicine up with no prior issues. I was told by the same pharmacist who denied filling my medicine before that I couldn't pick it up until the 17th of November! Last refill was November 2nd and I take this medication at night. So I took it that night on the day I picked it up like I am prescribed. She tried to argue with me saying that the computer doesn't count the day/night I received the medication so therefore she can't fill it until November 17th. Are you kidding me?

    She continues to tell me it's not her problem and she can't do anything about it. Basic counting tells you if you have a 15 day supply of a medication Nov-2-Nov 16 is 15 days. However her excuse not to fill my medication is "not her problem" and she can't count the day I picked it up EVEN though I TAKE THE MEDICATION AT NIGHT! Incredibly frustrating and unprofessional. She is the only pharmacist that denies filling my medication every single time even though it's not too early to have it filled. What a joke.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 10, 2021

    Made appointment for immunizations (Covid and flu). An hour later I received the shots. What a joke~ why did I make an appointment??? Terribly disorganized and unprofessional. Customer service rating is zero --- that is 0. Go elsewhere.

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    Customer ServicePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Nov. 1, 2021

    Walgreens 2175 Ina Tucson, AZ. I scheduled a Covid booster shot for 11:10am. I arrived 15 minutes early (as advised online) with all forms completed. There was complete confusion as to a check in process to follow, with no one offering instructions. When I inquired, I was told to wait in a "line" which turned out to be a mixture of people for prescription pickups and Covid shot appointments. I later deduced that there was a separate check in window for Covid shot appointments and there should have been a separate line for Covid appointments, but no one was told this. When I was finally able to submit my forms to a pharmacy worker, I was told to wait for follow up. After 20 more minutes I was given some paper work to hold on to and told to wait for a call for the shot. 45 minutes later I got the call and a booster shot that took about 30 seconds to administer. I encountered over an hour wait for a 30 second shot.

    Only two people were ahead of me. No explanations were given when I asked why there was such a long delay. The person giving the shots must have simply stopped working, or left for almost an hour. This was absurd given that I scheduled the appointment a week ahead, arrived very early and that the actual action took less than a minute to complete. The few people ahead of me also only would only have needed 30 seconds to be given the shot. When I got the first two vaccination shots (at a different facility) everything followed the pre scheduled time without any delay and significantly more people were being treated. The Walgreens staff are incompetent by comparison. I will avoid this store in the future.

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    Punctuality & Speed

    Reviewed Nov. 1, 2021

    Multiple e-mails from Pharmacy about prescriptions available. Unfortunately,

    1) Not available when we arrived.
    2) Express pick up counter was not manned.

    3) Wait line to pick up had only one person although the line of customers is often 5 or 6.

    This is the regular experience...not just one day.

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    Punctuality & SpeedOnline & App

    Reviewed Oct. 31, 2021

    I made a vaccine appointment online for 3:00, went to Walgreens at 2:55 and filled out paperwork. When I had waited for 25 minutes I asked if they could get to me because I needed to be back for Halloween and the assistant spoke to the pharmacist and he said I had not made an appointment, contrary to their online app. If true, I would not and will not recommend their app to anyone. I tried to reschedule but the assistant did not know how to do that. It was a waste of time using their online app and visiting for my shot.

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    Customer ServiceCoverage

    Reviewed Oct. 28, 2021

    I called to check on prescription cause they stated insurance delay but that's not true, the pharmacist has to approve to process. I was on hold 30 minutes. Yet 6 times someone picked up then placed me on hold again without speaking to me. Finally I was fed up called back & got someone right away. Then I asked for management who stated they are very busy with no apology. I'm about ready to take my $3000 a month prescription elsewhere. Terrible service the last 2 refills.

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    Customer ServiceOnline & App

    Reviewed Oct. 20, 2021

    I drove 30 mi this morning to be first in line to get a flu shot at 8:00 a.m. when the pharmacy opens according to their website. When I got there the pharmacist told me that they don't begin giving shots until 9:00 a.m.. so I just wasted 10 dollars of gas that I cannot afford. When I ask why this information was not available on the website the pharmacist was rather rude and said it was out of their control.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 17, 2021

    Now that I retired, and am not next door to a Walgreens, I went from in store pickup to online. This was 6 months ago. I have had at least one problem per month in making the transfer. This month, the auto refills say that two refills are scheduled to go out on the 17th of October. I have not received the medication. Furthermore, when you look at the status of the refills, the message says there are no refills be filled at this time. So I called the online pharmacy. Two times that say that the facility is down. Try later. This is the type of thing I have run into each month. Maybe it is time to move on and find another online pharmacy.... CVS or even Amazon.

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    Punctuality & Speed

    Reviewed Oct. 15, 2021

    In order to be released from the children's hospital you often need a prescription filled, at which point you end up stuck waiting on them Walgreens purgatory for an extra hour, your child taking up a hospital bed and wasting massive amounts of time. Terrible service, and unacceptable.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2021

    Tried to find out if post spinal surgical script had been called in. Called the pharmacy as I am elderly and live 40 minutes away from store. Annoying recording said "You have one caller ahead of you." So I waited. FOR 37 MINUTES! Got put on hold 4 times. NEVER DID SPEAK TO A HUMAN OR GET AN ANSWER. I have dealt with this store for years! MONOPOLY! They have no competition so they treat their customers like **! Drive thru? Don't bother. You will wait FOREVER, or at least 40 minutes. Complain to regional manager? USELESS, nothing changes. I would avoid this business at all costs, if I had a choice (thanks so much insurance company for that).

    This is absolutely the worst store I have ever been in! Horrible service! Never enough staff! Avoid at all costs! And all corporate says is, "We are experiencing a high volume of calls." really? That is your answer every damned time! Hell, even the answering machine says that! What a total crappy business! Walgreens you should be ashamed! This is how you treat elderly, veterans in Dayton!

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    Customer ServiceCoverageStaff

    Reviewed Oct. 11, 2021

    Due to insurance requirements, I've had to use Walgreens pharmacy, and it's nearly always disappointing. I've used their text message system for refills and requests to contact my Dr, and I've also used the link they send to my email. The text message system never seems to work. Then my refill request sits, unfilled, and requests for more refills from my doctor go unnoticed- often for days, until I call to see if it's ready yet, which it generally is not.

    Then my other problem happens (when it is that much closer to when I need my medicine), more often than not, when the refill request does go through, it is out of stock. I've asked about why they never have it in stock, especially considering I fill it every month & so you'd think they'd order enough for the clients who need it every month, but the only reasons I've been given have been that it's a brand name & that they fill a lot of prescriptions.

    Both of these problems have caused me to come close to running out of medicine. I don't like the "McPharmacy" feeling at Walgreens, and little amount of care that is given to each patient. As soon as I can get my prescription filled elsewhere, I am going to switch from Walgreens immediately. I miss having a pharmacist who doesn't see me as just another number.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2021

    My experience today was horrible at the Walgreens located on Battlefield Parkway in Fort Oglethorpe, GA. The pharmacy staff member named Caitlin was rude and could use additional education on proper customer service skills. After the comment she made to me I reacted as any customer would. She needs to be addressed and or terminated. I am sure I am not the only customer that has been a victim of her poor treatment.

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    Customer ServicePunctuality & SpeedMaintenanceTimeliness

    Reviewed Oct. 1, 2021

    Evening of 9/14/2021, submitted an ER doctor’s prescriptions for a narcotic pain killer and anti-nausea medicine to Walgreens pharmacy. Walgreens is the “preferred” pharmacy under our AARP United Healthcare Medicare plan. I was told to come back in one hour. Returned after one hour. Was given anti-nausea med but told they could not fill narcotic. Questioned clerk and was told they did have “some”, but not all of the pills ordered. Walgreens Pharmacy Manager and Pharmacist on duty in Monroeville, did “unjustifiably” and in violation of good pharmacy practices (confirmed, as I understood it, in later conversations with her Store Manager and District Manager) refused to partially fill the narcotic pain killer prescription “just” prescribed my wife by an ER doctor for a humerus bone with two (2) fractures (i.e., breaks). (Note: In the end, it turned out that Walgreens had 15 of the 20 pills prescribed.)

    I was informed that I could go back to ER and have prescription rewritten for number of pills they had, a number the pharmacist refused to tell me -or- I was simply left the option to go somewhere else. Being a camper in the area for the first time, as far as I was aware, there were only two other pharmacies in Monroeville. One independent, that I had seen was closed when passing by it and a Walmart. Tried Walmart. Walmart’s product was out of date and therefore could not be dispensed. Went back to ER and doctor called Walgreens to get pill count and wrote new prescription. Returned to Walgreens. Submitted new prescription. Was told by Pharmacist that she would not fill prescription until next day (reasons: basically, understaffed and too busy), therefore was forced to leave Walgreens for the third time without the pain killer.

    At that point in time, approximately four plus (4+) hours after my wife had been discharged from the ER and sitting in our car the whole time, unless the pharmacist was detached from reality, she had to (in my opinion) been fully cognizant of the fact that she was “possibly”, if not probably, sentencing my wife to a night of agony. Based on all of my subsequent web searches and telephone conversations with Walgreens management, this Pharmacist violated pharmacy procedures/practices, elements of Pharmacist’s oaths I was able to identify, and (in my opinion) the most rudimentary elements of human compassion and simple good manners. I have filed complaints with Walgreens corporate, the District Manager, the Store Manager, and Alabama’s Board of Pharmacy (Case #**). My Albop complaint goes into much more detail and I assume is, or will become, public record. Worst experience with a pharmacist in my 68+ years!!!!

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    Customer ServiceTechPunctuality & Speed

    Reviewed Sept. 27, 2021

    I have lived in Illinois all my life. Was forced to go to Walgreens from Osco due to a contract with the hospital I worked for. Worst mistake they made ever! In the small suburb I lived in, they couldn’t fulfill my subscription, and could never find my order-had to look in 3 different bins. Now I moved to Wilmington, North Carolina and they still suck. Stopped thru drive thru and they said give us 20 min and we’ll fill your prescription in full. Went back 2 hrs later and no full order. Got home, looked at what’s in bag and I have 2 outta 3 boxes. Called the pharmacy and it took them 20 min to answer the phone! Was told “it depends on what the company sends us”. Are you serious?? ** is not an uncommon drug. What is wrong-across the USA- with this company. I can’t wait until I get a choice of where I go to get a prescription filled. As it should be! Where is our choice we’re supposed to have in this “Free” country. Pissed off customer for life!!!

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    Customer ServicePricePunctuality & SpeedValue

    Reviewed Sept. 21, 2021

    I USED to go to the 24 hour Walgreens in New Lenox on 30 and Nelson, but ended up having to switch to a completely different pharmacy because of the terrible experiences with this one. Not to a different Walgreens, a different store altogether. Not only did they give my 65 y/o father with COPD, Diabetes, HBP & Congestive heart failure THE WRONG PRESCRIPTION MEDICATION, there's a pharmacist there that is very rude and never lets anyone refill their medication when it's due. A script can be refilled every 28 days but this lady makes people wait 30 sometimes 31. Again, my father who NEEDS HIS MEDS was out for days because of this lady.

    I've had nothing but bad experiences there, especially with her. I liked it because it's 24 hours but it's not worth it. They could have killed my father if he were allergic to whatever they decided to give him, had he not noticed they weren't the same pills he usually gets. He was supposed to be getting a blood sugar medication and they gave him an antidepressant! Never going here again.

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    Profile pic of the author.

    Reviewed Aug. 23, 2021

    Walgreens on Galvin Rd in Bellevue, NE. The pharmacy has it's share of issues, but the grocery section is terrible. A couple examples: Milk 3 weeks past expiration date on jug, leaking into cooler from souring and spoilage. Bread 1 month past "sell by" date, mold visible. Very poorly managed with obvious public health implications.

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Aug. 19, 2021

    On the evening of August 18 my grandson was bitten by a dog and was taken to the emergency room. After being treated we took the prescriptions for his antibiotics to the Walgreens located at 6825 N Durango in Las Vegas, Nevada to be filled to so he could start these immediately. They took the prescriptions but wouldn't fill them because it was too close to closing time. That was irritating but even though the Dr had stated he needed to start these as soon as possible we hoped the 12 hour delay wouldn't be a problem.

    The next morning I showed up at 9 am, the first customer in the drive up line and was told after some language communication issues that it would be 10 minutes. I came inside to use the restroom while waiting and was treated very rudely by a store employee but ignored it. Went back to the pharmacy and was told that they hadn't even started to process my grandson's medications and it would be 20 minutes more. Went outside to do some work from my phone, came back in and was told it would be another 20 minutes. Almost an hour now.

    I watched the pharmacy staff standing around chatting with each other doing nothing to get orders filled. Watched the pharmacist talking on the phone. I finally lost my cool when, after another 20 minutes, the order still wasn't filled. I made some comments on how rude and inefficient this staff at this store was. After a wait of an hour and a half+ I finally got my grandson's medications, but I had to be rude to make that happen.

    Every person on the pharmacy staff, including the pharmacist should be fired. Not one of them did a single thing to expedite the process of preparing this prescription and were rude when they were called out on it. Either they don't have any idea how to work efficiently or how to speak to customers even if there had been a legitimate reason for the delay or they chose not to. I personally felt they used it as an opportunity to be rude to an old man. Needless to say no one in my family will be going to any Walgreens for any reason ever again. Too many other options and though this store is conveniently located it didn't turn out to very quick. It is not worth the wasted time and being treated poorly.

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    Customer ServiceCoverage

    Reviewed Aug. 13, 2021

    After 3 days of back and forth phone calls between Walgreens, my doctor and my insurance company they would not fill my prescription. Remera said I was disrespectful, because I questioned why a pharmacy can override a doctor's prescription. Then I called corporate to complain. 30 minutes of holding, and still holding. Stay away from Walgreens San Fernando store.

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    Staff

    Reviewed Aug. 5, 2021

    I just had to switch to another pharmacy because my prescription wasn't ready after I was told earlier that it was. When I asked when it would be ready I was told that they won't have until Sept 30 2021. That's 2 months away! I'm not supposed to go 1 week without them let alone 2 months. I find this unacceptable and it shows that the well being of monthly customers aren't being taken care of. Use at your own risk.

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    Price

    Reviewed July 31, 2021

    The Walgreens brand bandaid has not enough adhesive. Needs to be replaced too often. Poor quality control manufacturing. This product is cheaper than top brands but their short life use, requires more than twice of bandaids to its purpose. On the long run I’m paying much more than other brands.

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    Customer ServiceMaintenanceStaff

    Reviewed July 9, 2021

    Trying to communicate for hours with them, IMPOSSIBLE, Customer Service only helps with your passcode in the internet. Once in "my account" my prescriptions were not found! Very frustrating, one of my prescriptions was missing (I didn't review the bags), once at home I have try to call to fix this but it is no way I can communicate! I have to go to the pharmacy!

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    CoverageStaff

    Reviewed July 5, 2021

    The pharmacy located at Lake Dow and Highway 81 in McDonough Ga is horrible. Not because of pharmacy employees but because of lack of training or lack of caring by pharmacy custodians and outdated equipment that is necessary to perform their jobs!!. I have many different insurances including TriCare which they have a total lack of knowledge on how to coordinate benefits. Having outdated equipment seems to be one of the main roadblocks, proper lack of training seems to be another. Looks like upper management oversight does not exist. In my opinion this pharmacy is there as a profit center and nothing more. I will never do business there again.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 25, 2021

    The wait in line is always 10 minutes, and often 20. There's a line for pick-up, A line for Covid shot registration, and a line to get into one of the shot booths. The waiting area, and restroom are only accessible if you cross through ALL of these three lines. The staff is doing its best, but they are always backed up. A drive-through is advertised, but it's a spot in the parking lot, and they bring it out to you, IF you call them directly and get through the menu for a "drive thru". I have stopped using them, too risky!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 9, 2021

    Re:4445 US Highway 98 N, Lakeland, FL 33809. STAY AWAY if you are DISABLED!!!! I called to check on the status of a refill that I had submitted a few days ago. I spoke to Vesai **, a Pharmacy floater. That is the name I was given. I explained to her that I have epilepsy. You would think someone working in the pharmacy would be trained regarding disabilities. Many epileptics, like me, cannot drive. After 3 minutes, she told me that she WOULD NOT WASTE any more time on the phone with me and DEMANDED that I go in to talk to someone. Hello??.. I CANNOT DRIVE. This is not something to DEMAND of a DISABLED person because you JUST DON'T FEEL LIKE DOING YOUR JOB!!!!

    She spent 3 minutes talking to me, most of which was hard to understand through her very thick accent. The rest of the time was me being placed on hold. I told her I was never called about the refill that was requested or about any issue with it. She stated there was a mistake on my prescription and my insurance would not pay. I asked if I could pay and if I could set everything up with her because I need my medication today (the whole reason I submitted my refill request early). This is the point where she tells me that she CANNOT WASTE any more time on the phone with me. As she was trying to hang up the phone on me, I stopped her and told her that I needed my medication desperately. This is not something you do to a DISABLED person who CANNOT drive and is out of the only medication keeping you from seizing.

    NEVER doing business here again. I called a different pharmacy and the pharmacist there explained to me that it is an easy fix and would not require me to drive anywhere. They would take care of everything for me UNLIKE Walgreens. Apparently, Walgreens has been sued many times for discrimination. If I had known this I would not have taken my prescriptions there. They need to better train their pharmacy staff.

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    Customer ServiceCoverageStaff

    Reviewed June 7, 2021

    First off I am disabled. Life threatening seizures. Not always can I drive or have someone pick up my prescription for me. I attempt to have all on a constant basis.

    *All of the staff that I had an excellent relationship with, with the exception of 1 have left. Only Tammy is left. She is a good person. The pharmacist that caught a life threatening problem with a medication is no longer there. He left almost immediately. Cannot find a hero in my life.
    *I constantly get texts telling me to come get my Rx, or that I will have to reorder it. That I can have it on auto order or have delivery but not both. I have several times been unable to drive and get them, or find someone to pick them up.
    *My orders are constantly short. These are Neuro drugs to help prevent seizures. I have life threatening seizures.

    *A new staff member "A" has a nasty attitude and argued with me about my Rx's. I have no trust in her. Dislike talking to her. Rather have the flu.

    I have reported all occurances to my insurance, and doctors...they have encouraged me to find another pharmacy.

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    Reviewed May 10, 2021

    This is the second time the Sioux City pharmacy screwed up my drugs, this year. The prescription dosage amount was changed by our doctor several months ago. So I have received the correct prescription at least once. Today I picked up the prescription and it is the incorrect dosage. My point is that the pharmacist are not monitoring the drugs they dispense. I see no reason to trust Walgreens.

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    Reviewed May 8, 2021

    Mark their pharmacy manager is always there for me to assist with all my medications and gives assistance without me even asking. I’m so grateful to have this rapport with my local pharmacist and this is 2021 not long ago in the day.

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    Customer ServicePunctuality & SpeedOnline & AppStaffTransparency

    Reviewed April 28, 2021

    Visited a local Walgreens in-pharmacy clinic seeking Urgent Care. The Walgreens website still shows that their clinics offer Urgent Care. (See: https://www.walgreens.com/pharmacy/healthcare-clinic/locations.jsp) When I went to the pharmacy to sign in for an appointment, I was informed that the clinic was closed except for vaccinations and that Walgreens had sold the clinic to a local hospital group. When I mentioned that there was no update on the Walgreens website, the technician apologized profusely, saying that they have been begging and begging for a change to that, but it sounds like their requests have been falling on deaf ears -- either at Walgreens or at the local hospital group.

    I called the 800 customer service number for Walgreens to report the inaccurate information on the website. While waiting to speak with a representative, there was a recording that said that all Walgreens Clinics are now CLOSED. So why still promote the clinics on the Walgreens Website? Why still have the signage on the Walgreens buildings? It also sounds like the clinics have been closed for several months--clearly enough time to make corrections to the website and in-store signage! But NO... They probably want to drive business into the store. Well, hello, Walgreens! Think again. I did not make any purchases after being turned away!

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    Reviewed April 9, 2021

    I placed an online order ** for some allergy eye drops, went by my local Walgreens (N. Cannon Blvd, Kannapolis) to pick them up, when I got back home and opened the box, I noticed the expiration date on the bottle was 09/20, I purchased them 4/8/21. I go back to Walgreens to exchange them only to find out that ALL of them were expired also. 2 trips to Walgreens, no allergy eye drops and miso much as "I'm sorry" from the store manager.

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    Customer ServiceStaff

    Reviewed March 27, 2021

    Walgreens required I drive over an hour for a COVID-19 test, which they apparently lost. They have no number to call for results-- they refer you to their customer service partner, whose call center reps and supervisors only insult you when you call-- claiming they are only accountable to their "client"-- and that's not you! It's Walgreens. Over ten days now and no test results-- Walgreens claims 24 hour turnaround time-- their partner says that is not true. Certainly, this test to nowhere shows there's a huge problem with Walgreen's testing. (P.S. Their partner records the calls-- so it should be easy for Walgreens -- the CLIENT-- to follow up and address this problem.) Given COVID-19 mortality in the USA, I sure hope Walgreens takes this seriously.

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    Customer Service

    Reviewed March 26, 2021

    Local Pharmacy with delays in filling prescriptions have occurred in the past. Now it’s an all time high. When, I ask why they respond it’s due to COVID. When asked pretty much any question they give the COVID response. How such a disaster of a company was given the vaccine to distribute is beyond justification.

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    Customer ServiceMaintenanceStaffBilling

    Reviewed March 12, 2021

    I have stage 4 cancer. Walgreens keeps not getting my orders and billing wrong. I spent two hours this morning trying to correct their mistakes. They told me if I create an account it will help. They gave me the Customer Support Phone number 877-250-5823. I called and set on hold 45 minutes and they answered that phone. I told them that the sign in was not working on the online account. They said that I had the wrong department. Now still on hold an hour and 35 minutes.

    Called on a second line to the pharmacist at Walgreens Little Elm Texas. He told me that I need to link the accounts but did not know how. So far, no one in the company know how to do what they are asking me to do. I am in 4 hours today and can reach one person that can help me. Too bad that I am forced buy Blue Cross Blue Shield to use Walgreens. I would love to move my business to CVS.

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    Coverage

    Reviewed March 6, 2021

    Pharmacy located in Garfield, NJ, Outwater lane. I have stage-4 cancer. I'm in severe pain. My pain management doctor prescribed pain medication on a Thursday, My insurance released the prescription to be filled on Friday, however Walgreens did not have enough pills. Since it is a narcotic, if I get a partial fill with only the pills that they have in stock, I won't be able to get the rest of the pills that will be owed. I also can't pick it up from a different Walgreens without getting a new prescription from my doctor and starting the whole process over again. Now it's Saturday and there is only one person authorized to order more pills. That person won't be in until Monday and it will take 2-3 additional days for them to get the order. So here I am, suffering, all because these people don't have enough pills in stock. Thanks, Walgreens.

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    Customer ServiceHonesty & Transparency

    Reviewed Feb. 6, 2021

    Walgreens is listed as a "trusted testing and travel partner" on the State of Hawaii's Department of Transportation website. In order to travel to the islands one needs to have a RAPID travel Covid-19 test done with negative results within 72 hours prior to flight departure. Don't be misled by this Walgreens' listing since their own website clearly stipulates that "Test results for travel purposes cannot be guaranteed in time for travel"! This company falsely applied to become a trusted partner with the Hawaiian government and should cease and desist such a claim. They benefit from a false marketing strategy to put their company among other legitimate suppliers who do offer correct and timely testing procedures.

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    Customer ServiceTechPunctuality & Speed

    Reviewed Jan. 13, 2021

    I had a COVID-19 test done through one of Walgreens drive-through locations (Oxnard, CA). After 3 full days, I still have not received my results. The company Walgreens has contracted with - Aegis Labs - is very slow and has poor customer service. When I contacted Aegis at the phone number provided by Walgreens, I got a recorded message instructing me to contact Walgreens. How LAME is that? Do not waste your time getting a COVID test at Walgreens. I previously had a COVID test at CVS and got the results in 48 hours.

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    Customer ServiceStaff

    Reviewed Jan. 5, 2021

    Walgreens is the absolute worst!! I stopped going to all Walgreens in 2009 due to perpetual bad service. I live in an area triangulated by 3 Walgreens so I decided to give another chance after all these year...they are even worse now! I filled a script at one of the 3 Walgreens and I just called one of the other 2 and was told that I can only get refill where I originally got it filled. What?? When did Walgreens become segmented stores. If you are too lazy to do work, go somewhere else. But that seems to be the theme at Walgreens' pharmacies, disengaged, rude and lazy employees. I'm going back to CVS permanently!

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    Reviewed Jan. 1, 2021

    How is it possible that Walgreens decided to close their pharmacy Jan. 1. Certainly there are people willing to work, as the store was open! The pharmacists work hard, and I'm grateful for their commitment. This is a travesty of Walgreen's policy. People need medications! Please consider this policy carefully!

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Dec. 7, 2020

    I placed an order, they not only did not have the product in the store, 7 days later they still have a "pending" charge on my card. My card company considers that a sale. So basically they are thieves.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Dec. 1, 2020

    Repeatedly the pharmacy in Van Buren, Arkansas has demonstrated below par service. I have spoken to the manager with zero results. Today it took 5 1/2 hours to complete a script for muscle relaxers. That’s 5 hours more than I had to endure pain. CVS would have done the job in 30 minutes where customer service is a plus. On a previous occasion, I waited and waited for my script. The pharmacy tech shut the metal window and told me they were closing and that I could go to another Walgreens (in another town). Friendly was not how I would ever describe the employees. A smile would cost them nothing or a sincere apology. Honestly, robots would do a better job. Unfortunately, my Tricare insurance forces me to go here.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedTimeliness

    Reviewed Nov. 24, 2020

    Walgreen’s advertises Covid testing on its website. My son needed testing to travel home. We completed the online screening process and we’re given an appointment time. He arrived for his appointment, only to see a sign that said testing canceled come back tomorrow. He did not receive a phone call or any other notification. No one in the store could answer any questions, they only gave him a phone number to call which no one answered and had a voicemail that was not set up. The next day he came back to the same sign. Because of this he was not able to fly. Walgreen’s handled this so badly, not even returning calls through customer service or giving him any other options. Do not schedule appointments at Walgreen’s if you need that appointment.

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    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2020

    My local Walgreens pharmacy has been fantastic during the Covid pandemic. My father is 90 and I care for him. They have done everything from getting our flu shots, to getting a late night Rx filled, to recently arranging for an Rx to be mailed and not picked up. They have been consistently kind and helpful. My thanks to them all.

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    Customer ServiceStaffTimeliness

    Reviewed Nov. 10, 2020

    I have a standing prescription for ** 5mg - I have used this local Walgreens for approximately 6 years. When my doctor increased the medication to 10 mg, the pharmacist simply stated that "they" would not let her order it because "they" were at the quota for narcotics. After several phone calls between my doctor, myself and the pharmacy, the pharmacist finally said that she can ask the corporate office/manager to override and allow me to get my prescription, however she did not know how long it could take possibly weeks! After the pharmacist advising me several times to go to another pharmacy, I took my prescription to another wal-greens that I have dealt with because of clients, they filled the prescription within minutes and advised that I contact someone because the pharmacy is obligated to order the medication and help the patient. The Wal-Greens at Rancho/Washington in Las Vegas is horribly disorganized, uncaring and should be evaluated.

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    Customer ServiceCoveragePunctuality & SpeedHonesty & Transparency

    Reviewed Nov. 3, 2020

    Took nearly two months to get my script. They were the only ones covered by my insurance, or I would have gone elsewhere. Took them two weeks just to get my name and birthdate correct! I would call at least twice a week to check on the status. They would say they are waiting to hear back from my doctor but never actually would reach out to my doctor. My doctor had to call THEM every time. They would lie and say they left messages at doc office, but that wasn’t true. And even if it was true, why wouldn’t they keep trying? Or reach back out to me?

    Even my doctor’s office was fed up with them. Took another three weeks to get my insurance figured out. Had me listed with a completely different insurance than what I had. I would tell them I only had the one type of insurance but every time I called they either had the wrong one or two insurance companies. They would send me to different departments within and often times I would get hung up on. No one seemed to have a clue as to what they were doing. TWO MONTHS to get a script that should have taken two weeks! Hopefully I’ll never have to deal with them again.

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    Customer Service

    Reviewed Oct. 26, 2020

    It now takes several days to reach the pharmacy because they do not answer the phone very often. If you get through the robot, you sometimes get dropped from the queue when Walgreens pharmacy randomly disconnects.

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    Punctuality & SpeedStaff

    Reviewed Oct. 24, 2020

    The store that I patronize has really good pharmacy techs. They are always prompt, efficient and helpful. The pharmacist is always available and happy to answer questions.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 24, 2020

    Humana is my Medicare insurance, and they have a program called HealthyFoods, but Walgreens doesn't seem to know of the items available to be bought on the card, and definitely needs to be taken care.

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    Reviewed Oct. 24, 2020

    Through many years, I gathered many points. Walgreens took them away from me! I also get my prescriptions delivered sometimes. I am very polite but delivery man is very cruel.

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    Staff

    Reviewed Oct. 24, 2020

    The store in Red Bank next to Shrewsbury is where I go. John, the head pharmacist is the best I’ve ever had in my 76 years of life. He and his staff easily make solutions fix problems I had created.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2020

    I have always had good customer service at Walgreens. My favorite Walgreens is at Shattuck and Alston Way in Berkeley, CA. The employees and pharmacy staff go above and beyond to assist the customers.

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    Punctuality & Speed

    Reviewed Oct. 24, 2020

    It seems as if they change people a lot. Twice I have asked to vet a flu shot. First they couldn't because they were too busy and the next was because their computers were slow.

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    Reviewed Oct. 24, 2020

    The Walgreen Pharmacy has been my pharmacy for 9 years. I like how some of the Walgreen Pharmacies are open 24 hours a day so you can get your prescription when you need it.

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    Reviewed Oct. 23, 2020

    Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

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    Online & App

    Reviewed Oct. 23, 2020

    I only use this pharmacy for my wife's meds. And only use Walgreens because it's the closest to home. I'm not very satisfied with the service there, and dislike their app badly.

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    Punctuality & Speed

    Reviewed Oct. 23, 2020

    Walgreens is open later than the other pharmacies in my town which is more convenient for my schedule. They also carry all of my over the counter medications.

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    Customer ServiceSales & MarketingMaintenanceTimelinessFollow-Through

    Reviewed Oct. 23, 2020

    Don't think you'll get the coupons out of their machine as advertised like the free AARP membership. If their machine is not working they won't bother to tell you & if you email corporate, no response.

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    PriceRates

    Reviewed Oct. 23, 2020

    Just switched to them and was bombarded with offers and notifications. I like their prices and the fact that they are local. Offers and Notifications have subsided.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 23, 2020

    Since Covid-19 this store had really step up their game. For example, the six feet marks on the floor. Great customer service. I like the points and balance rewards. The coupons are good.

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    Reviewed Oct. 22, 2020

    When I go to Walgreens it is always a great experience. They recently changed mine into a Kroger/Walgreens so it has an expanded grocery section and literally everything I could ever desire.

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    Punctuality & Speed

    Reviewed Oct. 22, 2020

    Walgreens has been a great pharmacy when I am unable to use the military base and can't wait for Express Scripts to send me a prescription.

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    Staff

    Reviewed Oct. 22, 2020

    My Walgreens was originally a local pharmacy that was taken over. So the staff initially was the same. The staff has continued and enhanced. The warmth and concern has been maintained..

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    Staff

    Reviewed Oct. 22, 2020

    I've had good experience with Walgreens Pharmacy. I like that they offer drive up pickup on prescriptions. The staff has been really knowledgeable.

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    Staff

    Reviewed Oct. 22, 2020

    The Pharmacists are very knowledgeable, kind and professional. On one occasion, I was picking up a prescription and recently experienced an injury. She addressed me by name and asked I if was ok.

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    Reviewed Oct. 22, 2020

    I prefer Walgreens because it has a more extensive and wider selection of products. I rarely get disappointed while there, always have what I’m looking for.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Oct. 22, 2020

    Script always ready, short lines. They prioritize the drive-up & phone over the line. Last time I checked out on my phone while waiting for someone to acknowledge me in the Express line.

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    Customer ServiceContract & TermsPricePunctuality & SpeedCommunication

    Reviewed Oct. 22, 2020

    Walgreens can often be slow to fill prescriptions with long wait times. They have poor communication between pharmacists and gave me incorrect information about filling a prescription that cost me $30.

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    Staff

    Reviewed Oct. 22, 2020

    Our experience with Walgreens in Nashville are excellent. The pharmacist asks the right questions and gives good advice about when to take the medicines and whether to take with or before eating.

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    Staff

    Reviewed Oct. 21, 2020

    Staff are friendly; ask if I have any questions when picking up my prescriptions. Make me aware of opportunities to save money when available. Provide good advice when asked for opinions.

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    Staff

    Reviewed Oct. 21, 2020

    Walgreens meets all my expectations of a great pharmacy. The pharmacists go out of their way to deliver expedience, they address your needs in a friendly proffe

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    Reviewed Oct. 21, 2020

    Walgreens always has our medications in stock. The pharmacists remember me and know that I am allergic to several drugs. They always check for any known interactions.

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    PriceRates

    Reviewed Oct. 21, 2020

    Walgreens Pharmacy has great people working there, but they have way too much to handle for the amount of customers they service. Prices on merchandise way too high compared to other stores.

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    Staff

    Reviewed Oct. 21, 2020

    I have been a Walgreens customer for around forty years. I have found their pharmacy to be efficient and friendly. I also enjoy shopping in the store and I feel that the selection is adequate.

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    Customer Service

    Reviewed Oct. 21, 2020

    I've been a Walgreens shopper for many years. I found the pharmacy to fit my needs and the services is decent. Prescriptions can be phoned in and picked up when ready.

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    Staff

    Reviewed Oct. 21, 2020

    Walgreens on Harris Blvd and Idlewild Rd are the most unprofessional people I've ever encountered, especially the people in the pharmacy.

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    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2020

    They take the time to help. My prescriptions are ready and waiting. They have all of the personal care items that my family needs.

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    Punctuality & Speed

    Reviewed Oct. 20, 2020

    I get annual flu shot at Walgreens. Plus shingles and pneumonia vaccinations. Quick and efficient service. Pharmacists adept at IM injections.

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    Staff

    Reviewed Oct. 20, 2020

    I like going where I feel my needs matter. It is no trouble for them to help and an care for you. They make sure you have what you need.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2020

    I am always greeted when I enter Walgreens and receive excellent customer service consistently over the last ten years. All of the pharmacy staff are knowledgeable and extremely helpful.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 20, 2020

    Walgreens staff is efficient and answers any questions I may have regarding my medications. They are prompt at calling me with any concerns. I would recommend Walgreens for any pharmacy & med needs.

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    Staff

    Reviewed Oct. 20, 2020

    Walgreens at nearly all locations is always friendly, clean and well lit. I generally know where to find almost anything I'm looking for at any of their stores no matter where I've shopped.

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    Punctuality & SpeedStaff

    Reviewed Oct. 20, 2020

    My prescriptions are always correct and ready in a short amount of time. The pharmacists take their time to explain my medicines. Auto refill is handy and convenient.

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    Staff

    Reviewed Oct. 20, 2020

    I have been using Walgreens since 2010 and have had excellent service. Whenever I am out they get it before next dose if out of stock. They know me by name which is nice. Pharmacist always greet me.

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    Staff

    Reviewed Oct. 20, 2020

    Walgreens is located on my way to work and home...Next door to Walmart... Their hours are good... Their people nice and friendly, ready to help you take care of yourself.

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    Staff

    Reviewed Oct. 19, 2020

    I feel Walgreens does an excellent job providing professional services wherever it is needed. They do answer all questions and when you need to find something they escort directly.

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    Reviewed Oct. 19, 2020

    Walgreens is networked and it is one of the first pharmacies that was networked. When I would go to visit my family in another state it was convenient to easily pull a prescription up.

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    Price

    Reviewed Oct. 19, 2020

    Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2020

    They are always friendly and welcoming when I walk through the door. Customer service is always great. They always have something new and cool to look at. I could spend a while in here.

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    Customer ServicePriceRates

    Reviewed Oct. 19, 2020

    Prices are higher at Walgreens vs Walmart, but Walgreens is always in stock on the things I am looking for. Stores are always clean and bright with great customer service!

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    PriceRates

    Reviewed Oct. 19, 2020

    Walgreens is the place to go for well priced medical items such as walkers, bath chairs and so on. They always have a variety on the floor with great prices.

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    Punctuality & Speed

    Reviewed Oct. 19, 2020

    I love Walgreens pharmacy. I use them for all prescriptions when I need to. They're so reliable and quick with their services. I enjoy the fact they will text you when your medicines are ready!

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    Customer ServiceStaff

    Reviewed Oct. 19, 2020

    Drive thru makes a difference- very private- social distance very much needed now - efficient staff and you can call prior to picking up to ensure ready!

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    Staff

    Reviewed Oct. 18, 2020

    The pharmacist who gives me shots is the best—efficient, gentle, personable. The rest of staff is also most helpful with any needs or questions I have.

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    Staff

    Reviewed Oct. 18, 2020

    Walgreens has been my pharmacy for 20+ years. The staff at any Walgreens I go to has been knowledgeable, friendly & helpful. Great Place!

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    Staff

    Reviewed Oct. 18, 2020

    Walgreens Pharmacy is well run and has a very knowledgeable pharmacist who is able to help me manage my two and my husband's ten medications efficiently. They let you know when it’s time to refill.

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    Sales & Marketing

    Reviewed Oct. 18, 2020

    Walgreen's is the only national brand that has a retail location in our city. They have a decent website and sufficient online order system. Free shipping on some orders. Good coupon system.

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    Customer Service

    Reviewed Oct. 18, 2020

    Walgreens is always on top of my prescriptions. They call me when it’s time for refills, I don’t have to worry about it. They also take the initiative to contact the doctor when I run out of refill.

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    CoveragePriceRates

    Reviewed Oct. 18, 2020

    Walgreens has always had my medications ready when promised and at a reasonable price when using insurance. I may have to switch since UHC is dropping Walgreens.

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    Staff

    Reviewed Oct. 18, 2020

    They almost always have the medication in stock. They send out notices when my refills are due. The pharmacists and staff are all helpful and polite.

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    Reviewed Oct. 18, 2020

    Walgreens used to be good. In the last 9 mos. or so they have lost my file on their computers and caused me an unheard of delay...at one point I couldn't even get my script.

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    Price

    Reviewed Oct. 17, 2020

    Too expensive! $400 for 90 pills refused Pfizer Pathways program. St Louis Hills Pharmacy $50.57 for same Rx with Pfizer Pathways program.

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    StaffTransparency

    Reviewed Oct. 17, 2020

    Walgreens is always very convenient with pharmacy drive thru and reliable with rx updates when they are ready. Pharmacists are very knowledgeable and helpful.

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    Reviewed Oct. 17, 2020

    I have been using this pharmacy for over 4 years now and it is because I have never had a problem with them. There is rarely any delays when filling prescriptions and I am always treated very nicely.

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    Reviewed Oct. 17, 2020

    My experience with Walgreens has always been a great one, They always keep my privacy contained and always spend time with me telling me about my medication,

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    Staff

    Reviewed Oct. 17, 2020

    When dealing with Walgreens their level of patience is not as always as friendly or patient with the customers as other pharmacies. So I have been may once or twice but never again.

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    Staff

    Reviewed Oct. 17, 2020

    Walgreens always has a clean display of items and their pharmacists are very helpful. It's a pleasure to walk in and see a smiling face when you walk into an establishment.

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    Customer Service

    Reviewed Oct. 17, 2020

    Many times when going to pick up a prescription, I am told that the item is not ready even though I’ve been given an email indicating that it is ready for pick up. This causes much frustration.

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    Staff

    Reviewed Oct. 17, 2020

    Pharmacist and Technicians at Walgreens pharmacy are ready to help you. I have been using this pharmacy for 28 years and never had any issues. Also you can almost everything you need.

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    Reviewed Oct. 17, 2020

    I like going to Walgreens 'cause whatever you need they have, I go there to fill my medication and they treat you good. I always go there.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 17, 2020

    I love going to Walgreens and having my prescriptions filled because of the great customer service and I don't have to wait a long time. I also get to shop for other items from household products.

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    Staff

    Reviewed Oct. 17, 2020

    Walgreens makes sure that my prescriptions are on time. They also check that all my medications will work well together. They are fantastic!

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    Staff

    Reviewed Oct. 17, 2020

    I have found through the years that Walgreens Pharmacies have given the best service. They have the meds I've need in stock. The scripts are filled in a very timely manner. Knowledgeable employees.

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    Staff

    Reviewed Oct. 17, 2020

    I have used Walgreens for over 40 yrs. (Telling my age!!) They KNOW ME!! Great Pharmacy techs and Pharmacists!! They always make sure I totally understand a new medication. GREAT FRIENDS!!

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    Customer ServiceStaff

    Reviewed Oct. 17, 2020

    Friendly, there's always a welcome. You receive text for refills and I received phone call checking on me because I haven't been to my Doctor in a while. Been feeling bad, so it will be Walgreens.

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    PriceStaffRates

    Reviewed Oct. 17, 2020

    I do believe Walgreens and CVS prices for items are very high compared any other stores but I would say walgreens has great setup. Friendly staff. Better rewards.

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    StaffTimeliness

    Reviewed Oct. 17, 2020

    The pharmacy employees are very helpful and considerate. I only had one experience when I was shorted 30 day of a 90 day prescription. They researched it right away and gave me my meds within hours.

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    Staff

    Reviewed Oct. 16, 2020

    My Walgreen’s pharmacy does an excellent job beginning with their cheerful greeting at the counter, timely fulfillment of my prescriptions, notifying my doctors if new orders are required.

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    CoverageStaff

    Reviewed Oct. 16, 2020

    They are always helpful and easy to talk to. I have insurance so they assisted me with setting up a transfer of medications from another state. I also got assistance from them filling my dogs prescription.

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    Punctuality & Speed

    Reviewed Oct. 16, 2020

    I've never had an issue with picking up prescription at Walgreens. Everything goes smoothly and the wait time is speedy. I have no complaints at all.

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    Reviewed Oct. 16, 2020

    I have chronic medical conditions that cause me to have a repeating monthly prescription for several drugs. Walgreens has been able to consistently fill the order when other pharmacies are having shor

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    Online & App

    Reviewed Oct. 16, 2020

    Love Walgreens because I can download their app & check on my meds at any time of the day 24/7. Makes it easy for when I can go pick them up. Also they have the rewards program where you can save.

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    Customer Service

    Reviewed Oct. 16, 2020

    I like Walgreens Pharmacy as they always have your prescriptions ready on time, and if there is a delay they call you on the phone, and they always keep you informed when your prescription is ready.

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    PriceRates

    Reviewed Oct. 16, 2020

    Walgreens has always been my favorite store, the pricing is better and they have locations closer to home than others. They also have a covid testing site at the one near my house.

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    Customer ServiceStaff

    Reviewed Oct. 16, 2020

    Walgreens pharmacy are overworked and it shows in their customer interactions. They are rude and couldn’t care less about delivering high quality care.

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    Sales & MarketingOnline & App

    Reviewed Oct. 16, 2020

    Walgreens used to the best pharmacy but they changed the app and now it’s horrible, I’m going to change my pharmacy because they can’t get any information correct, no more auto refill, it doesn’t work.

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    Staff

    Reviewed Oct. 16, 2020

    Walgreens Pharmacies and Pharmacists have never failed me. They are always very helpful, friendly, informative and available. I've lived in 3 different states and know I can depend on them wherever I.

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    PriceStaffRates

    Reviewed Oct. 16, 2020

    I have used Walgreens primarily for years and have never had an issue. Their prices are usually very competitive and the staff has been helpful.

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    Staff

    Reviewed Oct. 16, 2020

    Love this place! I can always count on them to have anything I need last minute. Their pharmacy is easy and the staff is always helpful. It's my 'go-to' for prescriptions & over the counter products.

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    Reviewed Oct. 16, 2020

    I've used Walgreens for many years, and at many location throughout the US. I like that I can travel and still have access to my medications.

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    Staff

    Reviewed Oct. 16, 2020

    They are wonderful in helping me and my husband during our senior years. My old pharmacy stopped taking my TRICARE so I found this one and am glad I did. We even get flu shots there.

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    Sales & MarketingStaff

    Reviewed Oct. 16, 2020

    Most of the time the employees are helpful and amicable. One does have to remind them when it is Senior Tuesday. The Senior Tuesday discount helps a lot when a person's income is Social Security.

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    Staff

    Reviewed Oct. 16, 2020

    Walgreens is very organized and the staff seem like they all are trained to do more than one job. This makes for a great customer experience.

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    Staff

    Reviewed Oct. 15, 2020

    I have been using Walgreen pharmacy for well over 10 years now. They always get my prescriptions right and warn me if there’s an interaction with other meds I take. The pharmacist is always helpful!

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    Customer Service

    Reviewed Oct. 15, 2020

    Walgreens pharmacy services are very efficient. After my doctor's visit where he tells me the prescriptions were sent to my pharmacy, I'm already receiving a call.

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    Reviewed Oct. 15, 2020

    Probably the location, as walgreens in other states have been great. But this location is a tad dirty. The location is not the best, but it's the closest to where I live.

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    Punctuality & Speed

    Reviewed Oct. 15, 2020

    This pharmacy is exceptional. No waiting unnecessarily. Have prescriptions ready and know your name when entering the store, It is close to me so convenient, Smiling faces.

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    Punctuality & Speed

    Reviewed Oct. 15, 2020

    Walgreens is always ultra clean, welcoming & has a large stock of everything you want. They are fast to fill prescriptions & notify me to pick up. I’ve not found another pharmacy that compares.

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    Reviewed Oct. 15, 2020

    They always have what I need. I get a text message when my order is ready and get reminders. We live in Western MA in the summer and Central FL in winter. I just tell them I’m leaving for fl and auto my

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    Reviewed Oct. 15, 2020

    I order my meds online. I can tell them when I like to pick up my meds. Always they are ready for pickup way before promised time. Been going to them for over 8 years. No problem so far.

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    Staff

    Reviewed Oct. 15, 2020

    Walgreens has a very open store. Easy to find what you need. A great staff in the pharmacy. And great weekly deals for us to save $$. Masks are worn and cleanliness is great. Comfortable.

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    Staff

    Reviewed Oct. 15, 2020

    I really like Walgreens. They have a drive thru window where I shop and that's so helpful these days. The staff is friendly and they always seem to remember me at the checkout. I feel valued!

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    Punctuality & Speed

    Reviewed Oct. 15, 2020

    We get flu shots, shingles and pneumonia shots there. Fast and easiest place for us. They have everything we need for our Health needs.

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    Staff

    Reviewed Oct. 15, 2020

    I am a majority drive thru user. They are very swift at servicing each customer and keeping the line moving consistently. All of their pharmacy techs are super helpful, friendly and knowledgeable.

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    Customer ServiceStaffTimeliness

    Reviewed Oct. 15, 2020

    Walgreens Pharmacy has many services to help the patient. They remind you when your refills are due and call the doctor if you need refills if you want. They will set up refills on the same day too.

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    TechStaff

    Reviewed Oct. 15, 2020

    Walgreens has the DOD contract. It is far better in all areas than our previous CVS. THE STORES are staffed better with better physical plants.

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    Punctuality & Speed

    Reviewed Oct. 15, 2020

    Do not get "prescriptions" often, but have had my flu shots and shingles vaccine at Walgreens. Pharmacist always pleasant, gentle and prompt.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 14, 2020

    We paid $17 for a generic prescription at a Walgreens. I needed the exact same prescription a month later and found it was FREE at Meijer! I know prices can vary by location but I feel taken advantage of. I'll remember that for a long time.

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    Reviewed Oct. 14, 2020

    I get my prescriptions filled at Walgreens and can I then shop for other items such as soft drinks and movie candy. They also carry my vitamin D3 gummies.

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    Punctuality & Speed

    Reviewed Oct. 14, 2020

    My Walgreens pharmacy is ok because a lot of the times they didn't have my prescription in stock and I had to wait for them to order. This was for major medicine.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2020

    The pharmacists are helpful with answers to prescription interaction questions. Getting a flu shot is quick. The pharmacy drive-thru window is handy. Great selection of beauty items.

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    Staff

    Reviewed Oct. 14, 2020

    My Walgreens is very aware of my medical history. They keep all the medicines I take on hand, so there are no delays on prescriptions. Super friendly and courteous. My pharmacist will help anytime.

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    Reviewed Oct. 14, 2020

    Walgreens is easy and makes it effortless to pick up my scripts. I am able to go through drive through and not have to get down and this I love especially on the days that I don't grocery shop.

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    Customer ServiceTech

    Reviewed Oct. 14, 2020

    There is lady in there that is super rude. She just came back from maternity leave not too long ago. I always go to this location and they are nice for the most part. My doctor had to call them.

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    Staff

    Reviewed Oct. 14, 2020

    Walgreens has stores all over, so you can usually be assured to be near one. The pharmacists are friendly for the most part and don't mind answering any questions you may have.

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    CoverageEase of Use

    Reviewed Oct. 14, 2020

    Walgreens has had a couple of instances of not letting me know that a prescription wasn't covered by insurance before I arrive to pay an exorbitant amount, but overall they've been very easy to use.

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    StaffHonesty & Transparency

    Reviewed Oct. 14, 2020

    I go to one Walgreens in Bellaire exclusively. They are accurate, honest and go out of their way to help. All of them are great, but the one in Bellaire is exceptional.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2020

    We prefer Walgreens. For over 5 years we have gotten RX’s filled; the employees are always professional and willing to assist. The wait time is usually pretty quick. Lastly stores are always clean!

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    Billing

    Reviewed Oct. 14, 2020

    Walgreens has very convenient payment methods and very good contactless pickup of prescriptions. I also appreciate their refill reminders.

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    Staff

    Reviewed Oct. 14, 2020

    Their hours fit my lifestyle. They have always have my medication in stock. The staff is very friendly and is able to answer any questions I may have.

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    Customer Service

    Reviewed Oct. 14, 2020

    I had a problem with Walgreens last month. I called and spoke with a pharmacy tech that I needed my Rx filled. It was Wednesday, that Monday is when she finally put my refill through.

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    Staff

    Reviewed Oct. 14, 2020

    Since my husband and I moved from California to Texas, we always had Walgreens as our pharmacy. We have established a very good relationship with the employees and pharmacists wherever we go.

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    Customer ServicePriceRates

    Reviewed Oct. 14, 2020

    Walgreens is a great pharmacy, fair prices, great customer service. Display shelves always neat and tidy and the best small battery selection of any store. Plus you can have packages shipped to them.

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    Staff

    Reviewed Oct. 13, 2020

    The Pharmacist is ALWAYS right on top of things when it involves my meds. If there are changes, or possibly conflicting prescriptions that may harm me. The Assistants have been just as amazing.

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    Reviewed Oct. 13, 2020

    Savage capitalism! Paid $37.00 for Rx of toothpaste with increased fluoride. Once home checked online, the same item sells for $17.00, free shipping. Store manager would not accept unopened box.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 13, 2020

    I like going to Walgreens for my prescriptions. I shop around for any sale items, next I go to Prescription counter, where I am called by my name, this makes me feel happy that the people know who I am.

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    Staff

    Reviewed Oct. 13, 2020

    Good service, pharmacist very helpful. Answer all questions. Also have ability to grab other items may need from home.

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    Reviewed Oct. 13, 2020

    I went to pick up a rx from Walgreens because I had run out. I actually had a mail-order of this med on its way but I had been out for a week and needed some that day. They made it happen????

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    Staff

    Reviewed Oct. 13, 2020

    Walgreens Pharmacy is a really good choice of pharmacy. They treat you like professionals and with good care. Would recommend you to go to Walgreens Pharmacy.

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    Walgreens Pharmacy Company Information

    Company Name:
    Walgreens Pharmacy
    Formerly Named:
    Walgreens
    Website:
    www.walgreens.com