Walgreens Pharmacy Reviews

I would have gave it no stars but it made me give one, Every time for the last 2 months getting my prescription filled has been delayed. Go to store, wait in line for hour and once again it's delayed, no notification or call. Last time I use them. Can't move or transfer my prescription to another pharmacy unless it's by the doctor, poor customer service.

This store is straight buns. I would give it a 0, but I can’t, so I give it a 1. Bimal is a narcissist who likes to steal money and convince his workers that he is in the right. Do not shop here as the people are very careless and do not follow ‘the customer is always right’ procedure.

I cannot understand why there is only 1 person working at a busy pharmacy? Where is the manager and why aren't they working during calloffs? This is needed medicine, not candy.... Help us and stop hurting us.

Went to pick up husband's prescriptions on February 19, 2025 at 5 pm. Was not told that one was missing. It is a major error. He was missing an antipsychotic. My husband is now admitted to the hospital due to not having the medication. Because of this error my husband is now back in a catatonic state, refusing to eat, and lost major weight.

Walgreens delays pain prescriptions and any other form of narcotic prescriptions any way they can. Every month my 80 year old mother has to stress out about getting her monthly prescriptions from Walgreens. They will say insurance issue, out of stock, or pharmacist is reviewing every single time. It makes me want to hurt someone. I want to sue them. We are changing pharmacies. Both of us!

I am a pain management patient and have been for years due to back and neck injury and MS as well. I've had it with the pharmacist at my Walgreens that I deal with. My pain med is being withheld from me going on over a month now. No, I'm not a drug seeker, I'm a pain patient that needs her medicine NOW! Do they not know of Withdrawals???? Yup going through it as I type this. Should be illegal for someone to do this to a legal pain patient! Be aware of this place.

Because many Walgreens are closed I have to drive a ways to get to pharmacy. I call early in the morning February to find out pick up for all meds—including pain meds. Advise pickup date: I arrived - all but pain meds ready so tech says has to see if pain meds in… Checked meds in but it’s 1:15 - informed I must come back after 2 pm…because lunch is from 1:30-2… Horrible service… Truly understand why ratings are so low for this location.

I was shocked at how rude I was treated by personnel at pharmacy. I had a dental implant and then drove 45 minutes to Walgreens in Ridgeland SC. Arriving at approximately 11:30 a.m. What was supposed to a normal visit turned into a nightmare. Being very uncomfortable from my dental procedure I did not feel well at all. In normal fashion, I walked up to the "pick up" counter. One woman in the pharmacy, walking past the window, pointed out into the store and, in a spouting, non-responsive manner said "The line is over there. Go stand over there so you don't block the isle." I politely abided by her wishes. While waiting I noticed there was not a placard or sign redirecting the counter line in any direction! I looked behind me, to the left and right, and there were no other people in the area, as far as public traffic.

DO NOT BELIEVE those Walgreens commercials! All those Walgreens commercials promising how helpful and pleasant Walgreens pharmacy/pharmacists are did hook me and I had my most recent RX sent to Walgreens. Wow! What a bad move, on my part. In spite of those baiting commercials, Walgreens hasn’t changed in the least; gotten worse if anything. Still NO customer service. Still NO service with a smile. Still NO helpful dialog with the pharmacy/pharmacist. What a flippin’ mess Walgreens CONTINUES to be.

The pharmacist named Kara was so angry on the phone today she had me in tears. So rude. She is so RUDE on the phone!! Us elderly people depend on their service for our medicine, we don’t need an angry Kara answering the phone and making me cry because of her tone on the phone.

They're horrible staff!! Wait long, don’t care about nothing about going to lunch!!! Sopfi whatever her name was was horrible service!!! I won’t recommend going there if you want your meds. They're a hot mess! Won’t be going back. Stick to cvs!!

Store #4214 - Levittown PA Pharmacy has become horrible to get prescriptions. The past few refills are always for the wrong amount, or more frequently listed as partial refills which screws up planning for future medication refills and payments. Most recently, picked up a script for a 90 day supply and they only refilled 30 days. When I noticed it when I got home, I went back with the receipt, the refill slip, and the medication that was wrong and they wanted me to drive back home and return everything that was on the original receipt in order for them to credit and correct the medication quantity and rerun my credit card. Of course my credit card was hit immediately for two charges, and my refund will take days to be completed. Time to find another pharmacy.

Pharmacy is always closing on Saturday. No one answers their phone or they don’t have the drugs in stock. Terrible service people depend on their medication and it’s frustrating trying to get your prescriptions

I'm referring to Walgreens pharmacy on Howell and Ryan in Oak Creek. I've had nothing but trouble here for months. I'm on pain medication because I have a degenerative spinal disease. The pharmacists are very condescending. They treat you as though you're some kind of street junkie just looking to find drugs instead of showing compassion for the constant pain I'm in. They are constantly shorting me dosed...5 here 10 there it varies, 2 months ago they shorted me "100" doses. After I called I waited while they confirmed it.

If they don't have enough pills to fill your prescription, they don't count it as a partial, and you have to pay again to get the rest of your month's pills. Their argument is that the payment is for however many pills, but they interpret that as however many pills they give you and not however many the doctor prescribed for the month. So you pay twice for 30 days of pills.

Horrible customer service when delivery goes sideways. Got a text saying I didn't answer the door when delivery guy came. Problem is, delivery person never rang bell or knocked on door. Called number from text - no answer. Tried text - no response. Called Walgreens- after speaking with customer service, transferred to local store manager, was told to call DoorDash. Called Door Dash- said no such order was placed using the order number on the confirmation of purchase email. Said to call store for help. Called back store, was told they couldn't help. Placed same order through Amazon and got items same day. Walgreens is a joke and their "store managers" can barely understand English. Not a fan.

Worst pharmacy staff ever. All of them. I ran into a girl named Alicia who said all of my prescriptions out loud in front of everyone! Yeah as if I wanted everyone to know!!! Not to mention that’s a HUGE HIPPA violation. This happened to me on a number of different occasions, and I finally reported it to the Minnesota Department of Health for them to take care of it. Their staff are rude, slow, and very cold. I will repeat this review wherever I can.

I went into this pharmacy to get a flu and covid shot today. The technician was polite but incompetent. We were the only customers there for shots and it still took her 45 minutes to call us up to get our shots. When she attempted to confirm my identity, she claimed I had the wrong date of birth. She claimed she checked 3 times (physically left the room and came back 3 times) and said yes, the date I was citing was incorrect. She said I should leave and check with my insurance company! I protested and she finally gave me the shots. I was not charged but I am sure I will get a bill because she was clearly looking at the wrong record. At home I confirmed with my insurance company and Walgreens customer service that my date of birth on their records is correct! I will never trust Walgreens again with my medications! Incompetent isn't even close!

I can't even begin to say how horrific my experience has been lately. We are about to find out what happens when you suddenly stop taking an important, potentially life-saving medication. Thanks, Walgreens for sucking even more than I thought was possible.

The pharmacist was rude and condescending. I had a refill and he refused to refill it stating I needed prior authorization. It was a refill and was already “authorized.” Then he hung up on me. I will never do business with Walgreens again. This is their practice, and other reviews speak for themselves.

Yesterday 01/21/2025 I went to the pharmacy located at 161 NE 54th to pick up some medication and I was assisted by the employee ** and when she did so in a very rude manner she told me that the order was not in the system and I proceeded to call my doctor who in addition to calling the pharmacy to confirm the information. The person in a hateful manner stopped attending to me and began attending to two ** people and began to speak badly of me when I was in line and told me to come back another day. The store manager approached the pharmacy to ask what was happening and I explained that the employee did not want to give me the medicine and they sent me to another pharmacy to pick up the medicine from another pharmacy without any explanation, so the two people did agree. I proceeded to call customer service to request my claim number because the people who serve at the pharmacy are racists.

I don't know what to say about Walgreens. It seems like it's allowed for these pharmacies to play with your health especially when they're withholding your antibiotics for days after you've already had your doctor call in the medicine. My family has MRSA and we have breakouts and you guys just prolong us getting well while we're continuing to touch things and spread more germs so I guess that's allowed here in Florida other states try to stop it but you guys enforce that we can contaminate as many folks as possible because you don't have time to fill their medicine.

I’ve been a customer of Walgreens for years, and get all my prescriptions filled at their pharmacy. Well for the second time, I fell through their cracks. I was on a 90-day refill for my blood pressure medication, where they take care of filling it, and letting you know it’s ready. You have to take blood pressure medication every day for the rest of your life. Their incompetence has now brought me to 4 days without my medication, and being the weekend, it’ll be Monday before I can get ahold of the doctor. My blood pressure this morning is 190 over 112…not good. I asked for a 3-day emergency refill, which they’ve given me before while waiting on approval, but they will not give it to me now while waiting for approval.

How can one change a management that doesn’t care! The CEO earns (not sure if ‘earn’ is the right word) over 70 million a year while the working staff averages 40 grand and they are severely understaffed. An hour wait on the phone and a minimum of 30 minutes in person is insulting to customers and the paid staff is helplessly overburdened but management doesn’t care. In many areas they are the only game in town. How to correct this potentially fatal situation (people have passed out in line waiting for their prescriptions)? FIRE the entire management and reduce pay for upper management. Will that happen? NEVER. Walgreens is to comfortable underpaying and overworking staff as well as treating customers as serfs. Sadly no help for this too big business with too many rich upper management positions.

I would put a zero if I could. Was in Roger's and had full extraction and dentures put in. We had them call in the prescriptions to the Walgreens at 3234 E Robinson Ave. Phone number 4797464368. They decided for who knows what reason to hold pain meds. Got all other medication but not the pain medicine. After our 3 hour drive and realizing they messed up we called to have the prescriptions sent closer to us and Walgreens said it had to be another prescriptions. So all night no pain meds after top and bottom extractions for dentures. Of course doctor office is closed.

Hometown IL location customer service is terrible. On hold for 15 minutes because female kept answering phone and then putting me back on hold. Alex answered with an attitude stating script wasn't filled because it was locked in app. WTH does that mean? It is always something at this location. Never use the drive up either. They will ignore you unless you get out of car and tap on glass. Then you will get bigger attitude and they will throw the script at you. Just a nasty staff and it just keeps getting worse. They need a manager there who monitors the behavior and holds staff accountable.

Walgreens has been my pharmacy for over 20 years. I have been satisfied with their service until the last 18 months. Their poor service during that time has left me with no other option than to go elsewhere. I have just arrived home from major surgery and my doctor has called in a prescription for pain medication. When I went to pick it up I was told it is out of stock and would be available in 3-5 days. They refused to see if it was available at another location to bring it to that one. What is wrong with this picture? The pain is now, not 3-5 days. This was the final straw. I am moving elsewhere.

The Walgreens on Hampton Rd. In Henderson, Nevada have the rudest pharmacy workers ever, their lines are long but they never have your prescription ready even when you get a text telling you to pick it up. They put you on hold for 20 minutes or longer, long enough for me to jump in the car and drive there to watch her put me on hold again and then snap at me when I asked her about it saying they are short staffed. How about not letting people go home so early when you have lines 10 people deep? Hire more staff and train them in customer service skills, worst pharmacy ever.

This pharmacy has the worst attitude and refuses to help. They are argumentative with customers after keeping them on hold for over 20 minutes. They do not have any care or compassion. I asked for help finding a needed medication and they absolutely refused telling me they are too busy to help me. It is their job to help. They need training on how to be kind and caring.

Walgreens received a prescription for me at approximately 10 a.m. on 12/23. The Nurse Practitioner called to impress upon the pharmacist the importance of getting the medication ASAP. From experience I knew that it would not be immediately available, but the NP called anyway, because she could not believe it would be over a few hours. Well... the Walgreens staff member lied about the availability and said it would be ready for pickup later the same day. Of course it was not. On 12/24 I called to check on my medication and was told it would be ready after 11 a.m. Honestly I have lost all confidence in Walgreens' ability to serve my medication needs. Trust me... if you require support medications or anything that is of real importance, please for the sake of your health/life, use a reliable pharmacy.

By far the worst people working for the Walgreens at 67th and Happy Valley Rd in Glendale as their staff is completely incompetent in every way as managers on down don’t understand how to provide good customer service. You can stand in line for 30 mins as they only have one person working the cash registers and the manager refuses to assist. As a result of continuous problems I’ve move all my prescriptions to another vendor who provides good customer service and had competent people working for them. Would never recommend or suggest ever using this company again.

I'm out of my medication and will have to call my doctor to get it sent to a different pharmacy. The lack of concern or sympathy from Walgreens pharmacy is just icing on the cake.

Walgreens Pharmacy is the most worthless of any I've gone to.. They are the ONLY pharmacy who REFUSE to tell you if your prescription is in stock BEFORE your doctor sends it over. So if they don't have it you have to go through DAYS of having the doctor send it somewhere else. They say they cannot tell you and the doctor has to call. Yea.. Doctors are NOT going to call around to pharmacies to make sure they have every single prescription for every single patient. What a total waste of time and inconsideration for patients.

I only use Walgreens because it’s conveniently located near where I live. I have to say that in this past year of using the pharmacy with the many medications I’ve been on some of the TECHS are very rude and short went on the phone. I use the app to fill scripts, but sometimes the app doesn’t load, and there isn’t a selection of answer to a question that I have so I need to speak to a real person. The wait times have been astronomical on Top of it.… I completely understand that the pharmacist and the technicians are completely overwhelmed, and I would love to just be able to use the app, but I find myself not being able to always have a simple question for instance, in case a doctor sends in a medication that’s a duplicate I have one that’s being filled in.

My insurance covers one of my medicines for 90 day supply for $25. They have a stipulation that you are only allowed two less than 90 supplies in a year before you have to pay full price...which is $1277 per month. My insurance says that only CVS and Walgreens are in network so to get the $25 price for 90 days... I have to shop at one of those two stores. Walgreens decided to change their policy without informing us on how they dispense medicine, and last pickup only allowed me 30 days. Said that it was a problem with my insurance.

Out of the blue, they're just closed and I'm out of medication. Thanks for being so difficult to work for that you don't even have a pharmacist. Can't wait to move my business elsewhere. I get there and they will not be open for another 14 hours, during which I will be sick.

After 4 phone calls and 3 back-and-forth emails, I still haven't gotten Walgreens to submit my vaccination records to the Wisconsin registry. It's like I'm asking them to do something too huge for their capacity.

I made an Online Shipping Order for my favorite products. After placing the order, I realized that my Rewards Balance was not applied. So I immediately called Customer Service to see if they would apply the Rewards or Cancel the order so I could reorder and use the Rewards. After much discussion with the representatives and a supervisor, they could not apply the Rewards or Cancel the order. This should be a rather simple process considering everything is so automated online. The policy is NOT consumer-friendly. It reflects a corporation that places profits above customers. So I will be posting on social media this experience with big Pharma and corporate indifference to Customer needs. I can get the same products elsewhere, but I need the Rewards to stay within budget.

I tried to place an order using the app to have it delivered and was charged 3 different times and my order didn’t go through, I called the 1800 number and was told by a rep that it was an IT issue and my money was told be returned the following day because the order didn’t process. Next day there was no return of my money. I called again and the lady said she would put in a escalation ticket and my return would be processed within 48hrs and I would get an email, it’s been 48 hrs there is no email nor my money back. Upon searching I’m seeing I am not the only person this has been done to and I’m finding it very frustrating and deceitful and I will be reporting them to BBB. I wonder how many people they’ve done this to that never noticed it. Total scam. 10/10 don’t recommend ordering from Walgreens.com or their app.

Walgreens on Elysian Fields and Gentility Blvd. NOLA has the worst customer service in Pharmacy that I have ever experienced. If you need an expensive brand name drug, they send you to another location in an upscale neighborhood because all they carry is the low end drugs based on what the customers in that area can afford. You can never wait for anything to be filled and the time they tell you to come back is never accurate. When you get back, they tell you hurry up and wait while they work on it. It is ridiculous. So I tried calling before I went back and they let the phone ring until it rolls over to another department.

Doctor ordered two prescriptions but when I called the pharmacy I canceled one because they were twice as expensive as CVS. My daughter went to pickup my one script but she was charged for two including the one I canceled. I demanded my money back but they refused stating policy doesn’t allow refunds on prescriptions. Refused to respond to the canceled prescription being filled. Pharmacist would not speak to me and hid in the back. I will not be scammed by a desperate pharmacy that is about to go under.

The pharmacy needs major help. I have been hung up on and currently I should be next in line but have been waiting 45 minutes. They need to hire more people so pharmacists can fill prescriptions. I hate this pharmacy but it is the only one nearby. Others have gone out of business.

WG in Mesa Arizona at McKellips Rd. & Lindsay RD. is (in my opinion) the worst pharmacy that could be. Been using them for about 5 years and very few times have I received my pain meds on time. Last week, when it was not filled on time, I finally got a phone call thru to them. I asked where is my monthly pain meds and the response was they forgot to order it. Order it (in caps), I have had you fill this prescription for approximately 60 times. Every 30 days, like the Government mandates. I even ask for it to be filled 3 or 4 days in advance because I realize your incompetence. I am about to move to Walmart, next door. WG's most have a sorry pay scale and can't get competent help or there must be a real ** running the place. Now I feel better, until next month when we do it all over again. (PS, adding a receipt at the bottom, is not optional).

There is an epidemic in the retail world and the pharmacy at Walgreens is not immune. Rather than owning mistakes and apologizing as grownups should and do, it is more likely to receive bluster, excuses, and blame it on someone else, even the customer. It’s absurd and akin to talking to an irresponsible, irrational juvenile at times. This behavior needs to stop across the board. Grow the hell up and own your errors.

The pharmacy in Dover, NH closes at 7. I was unable to get there by that time. I ordered my prescription to be delivered using the card on file. They were not able to use the card on file and unable to take the information over the phone. The "girl" on the phone was rude and inexperienced. I transferred my services to Rite Aid.

Store #9990, Highway 21, Covington, Louisiana. Despite being very busy waiting on in store customers and car customers, Kenyatta, went above and beyond getting a coupon discount for me for a very expensive medicine. She greeted each and every customer, friendly and very polite. She was working the closing shift by herself and I felt she truly deserved recognition.

Washington NC Walgreens needs to be under investigation. They're never stocked on prescriptions. They OFTEN have no pharmacist on duty. In a large senior population this is absurd. Seniors are getting notices to pick up their meds and drive over there or send a family member and signage says no pharmacist on duty. On Tuesday! You should be ashamed. Half filled scripts are another problem. This is poor management at best and discriminatory to senior population.

I used to support Walgreens. It was a great store to pick up a variety of items. The quick turnaround time of refilling prescriptions was excellent. I have noticed over the past year that my local Walgreens now takes at least 3 days to refill a prescription. It comes from a distribution center and not at their location. It never used to be this way. Their prices are really high now, on everything. They have become the most expensive place to get prescriptions from. I am now looking at other options. No wonder this company is closing over 1000 stores. They are too expensive and people are looking elsewhere.

The pharmacy is simply too busy! So the customer suffers! Your doctor will send over a new prescription. No way you will get it same day! Never! Be prepared for multiple days to wait! My local W G. Was out of my regular prescription (ten years plus). The pharmacist said I could call other Walgreens to see if they gave it/rather than check the inventory electronically via a computer. His solution was for me to call around! Just go somewhere else!

The Walgreens Pharmacy based on family experience with them for about seven years at their Southern Highlands location is the most unprofessional, incompetent, lazy, inefficient pharmacy that we have ever had the misfortune to deal with. The latest incident was when our family Doctor sent them a prescription for ** for my wife. She is 83 and has disabilities so we sent our son to pick up the prescription for her.

Received a phone call from customer service and they were nice. They promised a call from the local store. I received a phone call from the local store manager with nothing but excuses. Very protective of his staff and poor customer service. Making me wait a week to receive my diabetic medicine. Followed up with customer service and received a response stating another manager would call which never happened.

What a mess. Absolutely ridiculous. Apparently they allow multiple accounts to be generated when a slight change is made by med providers. I have prescriptions that never show on my app regardless of how many pharmacy managers merge them. I can’t use delivery services without the app. Can’t order. I’m done. Had my dr send new scripts to Publix! So excited to be done with Walgreens!!!

My local Walgreens in Rego Park Queens NY is clean, the staff are helpful and responsive. The pharmacy staff are knowledgeable and know their customers. I really do see it as my neighborhood pharmacy. Both of the other 2 big drugstores in the neighborhood have closed, so they are very busy. I have nothing but good things to say about this branch.

Worst customer service ever. The pharmacist do not care about the patients who need medications. It’s nearly impossible to speak to a pharmacist, much less get the pharmacy to answer the telephone. Moving to CVS after using Walgreens for 15 years. You can speak with a pharmacist with one ring at CVS.

10962 FRANCIS LEWIS BLVD, Queens Village, NY 11429....Lines at the pharmacy are always long no matter what time of day....Why not have more than one employee at the cash register?....Or bring back "Express Pay".

If I had a choice of pharmacies Walgreens will be my last option but unfortunately, I don’t have an option since my insurance will only cover Walgreens. This pharmacy requires a 2-3 hours wait to fill a prescription. My prescription was for 21 tablets of **. I waited for 3 and returned to the pharmacy just to find out that I had to wait another 45 min for them to fill my prescription. At that point, I went over to CVS and paid in full for the prescription but CVS did it in 15 minutes. This is not the first time that Walgreens did this.

They have quite a scam going on with the BOGO items, first went to get some glucosamine, the big bottle was buy one get one free, only one bottle, this was early AM, the gal said they never have more than one of those in stock. So didn't buy anything. Bought it somewhere else where they did have BOGO and plenty in stock.

I had an appoint for 7:10PM to receive two vaccine injections. At 7:50PM no one could tell me if or when I would be helped, so I just gave up. What is the point of accepting an appointment if there is no one to service the client?

Walgreens has decided I can't buy NyQuil if my daughter is with me. I have my identification but my daughter has to also be 18 and have her id to buy nyquil. Because Walgreens is the police. They feel like they have the right to do that.

Horrible, horrible, horrible! DO NOT use this service. Awful customer service, aggressive and rude. They can't seem to ship medications timely or to the proper address. Repeated issues. Absolutely DONE using this company for anything. Waiting over. Month for refills is ridiculous. Poor value poor selection. Absolute trash of a company. They don't even deserve one star!

1560 US HWY Williamston NC 27882. RFN# **. I am having a tremendous amount of pain and suffering from past visits to this pharmacy. If it's not one thing it's another. Everything was great before these two new employees started. It's almost as if they own the place, even seems the pharmacist is afraid of them considering the fact I spoke to her and everything was fine on my status of being a customer of Williamston Walgreens, even tho Mrs. ** told me I was not to have any more prescriptions filed there. Mind you, this is like no other Walgreens in the history of Walgreens. One pharmacist, closed on the weekends, opens at 10 and closes at 6 everyday but some how still needs a 2 hour lunch break in between and 6-7 employees to run the place.

If you want a garbage pharmacy this is it. You call get a recording saying call later and are hung up on. Called hours later. Same thing. Went to pick up prescription. I was the only one in line. 2 clerks behind counter. Small ** guy with glasses closed gate and told me lunch time with me standing there. Experience has shown the manager of store and pharmacist allow this kind of thing every day but this was ridiculous. This pharmacy has taken abusing customers to a new level. A pharmacy not run by the pharmacist but the techs. Can't supply receipt to verify my review due to not getting my prescription.

This company, or at least the Novi, MI location is deceptive, and engaged in false advertising. I searched online for a product before heading to the store. The site indicated the product was in stock, I could even order online for in-store pickup. My husband drove to the store and was sold a different product. When he returned home with the wrong item, I called the store to determine the best remedy. I spoke to someone who said her name was Kim. I requested that she check if the item was indeed in the store.

Just left Walgreens 6300 Pearl Rd, Parma Hts, OH 44130 due to the Head Pharmacist and Employees not doing their job and saying it's not their job when other Pharmacies do it. The Head P was so rude and disregarding, it's disgusting. I'm talking about: Contacting doctor when scripts need more refills or when a Prior Authorization is need for Ins. or even if doctor accidentally calls into wrong Pharmacy to call the wrong Pharmacy instead of telling me I have to call them to cancel. This is just some of the issues I had in the past year.

I'm getting sick and tired of Walgreens pharmacies. There is poor communication, prescriptions are not ready on time and staff are only inconsistently helpful. On three separate occasions I received text messages from Walgreens saying my prescription is ready to pick up. When I get to the pharmacy they have no record of a prescription being ready. Another example is the credit card that I have on file. Again on three different occasions they say they could not charge the credit card on file.

Walgreens in general is great. My issue is the Walgreens on Red Bud Road in Calhoun, GA. Their store employees and managers get a big ole thumbs down for customer service. The word NO must be in the training format 100x’s. They are so unhelpful and unwilling to clean up their own mistakes. I stay away from this location but needed a few things and it’s conveniently on my way home. I’ll never make that mistake again. Customers are important. But you wouldn’t know it here.

I waited 50 minutes after my appointment time for COVID and flu vaccinations and finally left when my questions why it was taking so long was ignored. The store manager witnessed all of this as he was in the pharmacy the entire time and would not even look at me. I called corporate customer service and spoke with a disinterested representative. She never took my name but said someone would call me back and that never happened. This occurred at 1215 West 43rd Street, Houston, TX on 09/17/2024. Rest assured I will never go to a Walgreens again.

Just got 2 shots at Walgreens in West Chester...** did the shots and was super helpful and was very busy, but did it all with a great attitude and was very knowledgeable and also helped me set up my appointment. I get all my shots at this location. Its service like this that keeps a customer long term. The location is 8614 Princeton Glendale Road, West Chester Ohio. Thank you **!!!

The Walgreens corp. closed a pharmacy not far away in another part of town. So now the Walgreens I have been using is inundated by all the customers who used to go to the now closed pharmacy. And to add to this, the still open pharmacy was not well staffed to begin with. So now it’s incredibly bad. It’s the customer who suffers in all of this. Find another pharmacy.

My doctor’s Office called in a prescription for me on a Tuesday morning. This Walgreens Pharmacy received it. I went to pick it up at 5:30. They don’t close until 7 PM. Was told by the girl in the drive-through that because they didn’t know if I had insurance or not they didn’t get my prescription ready and I couldn’t pick it up until tomorrow after 10 AM. The following day I called the pharmacy. My prescription was not ready and they were closed due to hurricanes in my area. Only the pharmacy not the whole Walgreens. Only the pharmacy was closed due to hurricanes, but we don’t have hurricanes in Kentucky! Thursday rolls around. I called them. They still don’t have my prescription ready so Friday I had my doctor's office call into a different pharmacy.

Worst place to get medication possible. I deal with Mooresville, NC, Walkertown, NC and Mt. Airy. Rude unfriendly customer service. I have even had an instance where they actually lied about filling a prescription and I have seen where a pharmacist told my wife if she didn’t use drugs, she wouldn’t have a problem. My wife is dying from a disease in her back and it causes extreme pain. I wouldn’t use them but they are the only ones that takes my wife’s insurance. I Miss Rite Aid!!!!

Where do I start? 1. We almost never get scripts the same day. Once we had to wait 2.5 to 3 weeks for my Dad's heart meds. And when I aks for same day, like when I was at Urgent care of ER, they are like at the end of the day! What! I don't feel well, hurt and just want meds and go home. They always say they are short-staffed and hiring...but for an entire year?! They absolutely do not care. 2. The staff that work there are sassy and have these huge, horrible attitudes, save one of the pharmacist, which is their only redeeming quality. 3. One girl that works at the drive-through window breaks HIPPA, EVERY SINGLE TIME, when she sees me, she already knows who I am (because I've complained about her, more than once) and she doesn't say hello, or goodbye or anything. Not a word of greeting, then she states only one med is ready or whatever the case may be that day, with a smirk to boot! I'm so tired of these guys.

If I could have given a less than "1" score, I certainly would. The staff is confused. The service is inefficient. The medication delivery time fluctuates, while customers do not receive phone calls informing of delay for the Walgreens Pharmacy's new "controlled substances". The hold time on phone calls is literally over 1 hour, and time lost - even when dialing 'need for emergency service' is over 3-4 hours, and still nothing can be done until the next week when they presumably receive their orders, and presumably inform the customer. A pathetic attempt at serious big business efficiency.

We were one of the Rite-Aid closing casualties. Walgreens bought the Rite-Aid prescriptions. Already a complete mess. Prescriptions sitting unfilled for a week. An hour plus waiting to talk to a pharmacist and finally a human. Only to be disconnected. Call again to hear all the blather until you get in at the end of the queue. Massive incompetence.

I'm writing this review and concern to the free covid test kits that have been available at Walgreens. Supposedly Walgreens is false advertising these kits with insurance so be aware of their scam because once you get there you're going to pay dearly for them.

I can’t even give one star, but had to in order to post a review. They don’t answer the phone. When asked if they have a script they say no & then when you call the physician they have confirmed receipt. The level of incompetence at this location is deplorable at best. They act as if they are doing us a favor not their jobs.

Walgreens on the corner of Coursey and Jones Creek is the worst pharmacy to go to. The lines are always long. Customer service is really bad. They try to charge different prices for the same medication from month to months. I used this store for years but today I transferred my prescriptions to another pharmacy. My family will not use their pharmacy for the same reason. THEY ARE RUDE…. Someone else can take my money. I will not stay at a place and spend my money to be treated any kind of way.

After I had mouth surgery, my endodontist sent 3 prescription drugs to Walgreens. One was a common pain medication that I really REALLY needed as I was in pain. By the time I got there after leaving the endo office, the pharmacy was closing in a half hour and my endodontist office was already closed. Somehow the pain drug was delayed but shame as they could have notified the endo office that they could not dispense it and my doc could have prescribed another. They also didn't have ** (a common antibiotic), and STILL don't have it today, which is Saturday. I'll call the endodontist back on Monday to report this, but damage done.

Walgreens is the WORST pharmacy ever. Every month I get so aggravated over my prescription. They screw it up. No one there has any common sense. You have to major in stupid to work there. I have coupons on file & not to submit to insurance. They submit it to insurance anyway. I have to go to the store to have their stupid employees look up info. Then get the pharmacist, Paul, who is no rocket scientist either, look it up & tell the other stupid people what to do.

This has to be the worst staff in the industry! Countless times I’ve attempted to use this location in Livonia on Middlebelt and 7 mile and they never disappoint on rude combative behavior, which is unacceptable. I’d give 0 stars.

I absolutely refuse to tolerate the racist and discriminatory treatment I received from the pharmacist and incompetent pharmacy staff today from the Walgreens at 7851 Caton Farm Rd., Plainfield, IL. I have overlooked some of the nonsense in the past because most of the people responsible for filling order were high school students and I did not want them sabotaging my meds. However, that ends now. After witnessing the behavior of their supervisor, I can understand why they act the way they do. It's a clear lack of leadership! It was completely unacceptable for them to partially fill my order two weeks ago stating I will recover the rest in a few days. So upon my inquiry the pharmacist tells me that I have to wait until he decides to give me the rest of my order and that will be next month. Which means I have to pay again for something I have already paid for.

Got a prescription for **. First day, "Oh we gotta order it." Second day, "Oh the pharmacist has to review it." 3rd through 14th days, "It'll be ready tomorrow." Go down there and get told even with a script "You are not ALLOWED to buy ** even with a script." Excuse me, all I want to do is be able to breathe, but apparently it's easier in this day and age to get a decongestant from a street dealer than it is to get medicine.

I just left Walgreens Pharmacy on Pontchartrain Blvd in Slidell. Window drive thru Clerk Norah was very rude and unprofessional. I am still in disbelief and hurt trying not to feel like a victim but knowing quite well I was victimized, can someone help me. Here’s what happened…..after waiting in the drive thru for what seem like an hour wait, I was instructed by Clerk, then Mgr, then not sure if it was a Supervisor to drive back around or come into store. If I didn’t then they would call the police to have me removed from line/window. What started out as simply picking up my 17 yr old disable great, great Niece medication turned into a horror show.

I am out of a prescription for Shingles and the Walgreens I go to is now closed with no forewarning that this will be closed forever. When I went to another Walgreens they cannot transfer the prescription from one store to the next.. I have to go back through my provider and get a new proscription and wait several days to get it filled. This is unacceptable in this age of instant communication. I will find a new pharmacy. This used to be the go to store for all your needs, now you can do much better someplace else.

I have always loved Walgreens Pharmacy but the new automated system FORCES you to speak to call in a refill. If you don’t speak the final answer then it forwards you to a pharmacy staff member. Again, forcing you to speak!! The old system didn’t and it was so much easier to call in a refill. The new system is rude! Some people can’t speak or don’t want to. It’s extremely frustrating because now I have to wait until I am alone to call in my refill, for privacy sake, and by then I may forget and then remember when I can’t speak again! Screaming is more like what I feel like doing these days! Thanks Walgreens! Sheesh!!

Horrible experience and horrible customer service. I was out of meds yesterday. Came to get supply for few days which I've done many times in past until prescription was filed. She tells me, "No this is controlled substance" and they couldn't help. I told her she was wrong and gotten this many times over the years, she went away, came back with the supply, threw in tube and walked away. No "Have a nice day, sorry I was wrong." Nothing. It scares me that this ignorant rude person is handing my meds. Med is not opioid, not addictive but I have to take it every day or wean myself off very slowly. I am never going there again. She was just going to cut off and she was wrong.

I live in Castle Pines, Colorado. My local Walgreens pharmacy is excellent! They get my prescriptions done on time, work to fix insurance issues and are really nice! It’s almost like the old small town pharmacies that I loved.

You guys should have left rite aid alone. No reason why you needed to purchase it. You're going to leave a lot of empty buildings that people rely on for their medications on SUNDAY. Since you want to purchase rite aid you should be open on the hours and days that they are. They are open from 9:00 a.m. to 6:00 p.m. on Sunday which you should also be open on Sunday since you want to purchase their locations. You have a location on North main Street that you have a huge building sitting empty when you want to open a small little convenience store down the street.

I've used many pharmacies over my life and have never had to use a more ill equipped, understaffed and slow pharmaceutical provider. Long, long waits both inside and the drive through. I'm talking 25 - 30 minutes. My health care prescription provider requires me to use Walgreens so I'm stuck. This fall the providers pharmacy choice WILL play an important part in my choice.

Your pharmacy staff has got to be the rudest and most impersonable people around. I finally decided today that I will not EVER, NEVER use Walgreens for anything, especially prescriptions. I loathe coming in to pick up prescriptions we need. They never greet you nicely- no "smile", no "how may I help you" Just snarls for bothering their day. My most recent encounter was today. My son got his wisdom teeth pulled and 2 prescriptions were sent in at 7am. We called the pharmacy shortly after 9am (when they opened) to verify before picking up. The person was rude then and said it will be at least an hour. Of course I gave them plenty of time because I have this problem all the time and went in hours later at 2:15pm. The employee practically yelled at me for bothering her at all with the prescription request. She said when we called in, we only mentioned 1 prescription not two and it will be a minimum of a 45 minute wait for the other one.

Make sure you verify with your insurance company that they are covering a prescription. My local store manager told me there is a glitch in their system causing it to think insurance is covering when they are not but they apply some kind of manufacturer coupon to make it look cheaper when nothing is going to your deductible. See the image I uploaded showing they say insurance covered part of it when I called the insurance company and nothing was applied to deductible and they covered no part of it.

I went to a Walgreens 10563 Park Blvd Seminole, Florida 33772 pharmacy because I ran out on Insulin Pen needles and was a long way from home and this was the closest place to go. I went in explaining that I need to get a few needles to take my Insulin shot as my blood sugars were reading over 300. I inquired about purchasing as well if they had a few so that I can take my Insulin. The gentle whom was working behind the counter had no customer service concern to ask any one for assistance or even to see if they had spare needles or direct me to purchase a box. He just kept asking if I had a prescription when I was standing there with my Insulin pack with medication in hand.

I always have trouble there. They say the Dr's haven't called it in, which is always a lie. The lady Pharmacist is the worst, but the men that work there will get your prescription, she will not. The staff there are incompetent, and there is a new one every time you go there. I am taking my business elsewhere. They act like you do not matter and do not care to help you.

I had no other choice than to give one star. In reality they don't deserve one star. They lie about reasons for not having your prescriptions ready even after sending a message that it's ready. The left hand doesn't know what the right hand is doing. Twice now I paid for my prescription to come same day and when you call they just give a bunch of condescending excuses, even to the point of almost blaming you. They obviously don't have same day prescription service, so why lie about it and charge customers for an express service they know they can't deliver. Honestly every last Walgreens across the world need to be closed down. They treat your needed prescriptions like it's candy we just have a taste for, and not the fact that some people really need their medication when they refill it. This is not just at one Walgreens, but everyone that I've used. Also, calling the corporate office to complain is also just a waste of time.

I live in Show Low, AZ. We have been receiving our medications from the Walgreens Pharmacy for many years. There is a pharmacy tech named Dena. She is the kindest and most respectful person that I have ever met. She treats every customer with the utmost respect...even the customers that do NOT deserve it. I wish everyone could be as kind and respectful as Dena.

On or about June 8 I called in a refill for my heart medicine. The woman on the phone tells me my prescription is blocked. I reply I'm holding a bottle in my hand that says I have 2 refills before October 2024. She says no I don't have any refills but did I want them to call my Dr for refills. I was confused but say ok. Next day I get a text my med is delayed. They are contacting Dr. Then I get another text saying no reply from Dr. I figure maybe Dr. don't want me to have the medicine anymore. A few weeks later I'm getting bad heart palpitations about to go to emergency room. June 27th I called Dr. Office. Dr. office left me a voice mail that I already have refills on my meds.

Walgreens store at 3901 Oaklawn Blvd in Hopewell, Virginia. Store is horrible. Most meds take 2-4 days to get filled. Worst store I have ever dealt with. No pharmacist, bad enough the pharmacy is closed on Sundays. Open Mon - Saturday 10:00 am to 6:00 pm. No back up pharmacist. So if pharmacist is sick.. nobody can get their meds. I have a heart condition and just had knee replacement. Online it said one was ready, good right ? Check to see about other meds, it said 3 were ready. Check again. It says work in progress and that they are running behind. Check again. Only one was ready. Spent total of 2 hours waiting on my phone waiting for someone to pick up. It was their usual. There’s 4 or more callers ahead of mine then the recording said one caller ahead.

My latest experience with Walgreens made me tear out my hair. I called in an RX to be filled. The pharmacy told me it would be ready in an hour. When I went to pick it up, I was told that they had already given it to me. What they had actually done was they gave me four tablets because they were out of this med. So, when I went back to get the rest, they refused to give it to me, saying that I had to use up all of the partial prescription (they claimed that they had given me five tabs), before I could get the rest. Mind you, this is a prescription that I have taken for years, and is not a controlled substance.

I have given Walgreens more than a fair opportunity to get it right. Since the change from Rite Aid, the auto RX's system has operated extremely poor to include leaving me without meds prior to vacation.

We made an appointment for covid/flu tests. We made it to the pharmacy, signed in and waited, and waited and waited. No one reached out or acknowledged our presence. We left after 30 minutes of waiting and no one even noticing us. I can't submit a receipt because no one ever noticed us and no services were rendered. Went elsewhere and bought a covid home test. Won't be returning although they probably don't care about that either.

I am at a total loss what to say, how do you get these kind of ratings and not do anything about it and expect customer to keep coming back this consumer affairs. Why isn’t somebody stepping in. This is a pharmacy, we go there sick, we need help and we get treated like garbage. I have tried to contact manager at the store by me, and I was told by this nasty girl that she was manager. I can’t even imagine.

06/15/2024 Store #9093. I just came from Walgreens and once again I was told to come back after they said meds were ready yesterday. Thought I would write a review while waiting. Pharmacist came to window and kept telling me I was wrong! I pick up meds for an ill family member on has been on a special med for years now. In order for them to get this med I have to take them to get lab work done monthly. Yesterday family member spoke with female who said the meds needed were ready. Male pharmacist who I spoke to today said no they not, because he was only the person there all day. Oh yes. He did try to give me some medications that were not needed. Before I paid for them I asked if the monthly medicine needed was included, which is was not. So, if he was only person there and did not speak to my family member, why did he have bags of unneeded meds ready for pick-up?

Wednesday, I had an Rx called in after an office visit, 11:07 AM Walgreens texted me: "we received 1 Rx for you". Late afternoon I called find status. Message: "Pharmacy is temporarily closed." Call for store staff: 'No one showed up at the Pharmacy today'. Their phone system doesn't help, it just causes me more time to speak to a human ie.: customers don't call to speak to a human.

Walgreens never has a particular medication I need in stock, which I understand that they have limited space and can't store 300+ medications, only the common ones. My problem is, I get automated calls saying my prescription has been refilled and ready for pickup (after 2-3 weeks). When I get to the store, the employees act confused as if they don't see the refill in the system. They offer to place the refill again rudely and insinuate I am too stupid to use the app, and the process continues. Thank god it's not a life saving medication (I can go without it up to a week) or I guess I'd be dead. The location I go to is not even that busy, and the employees are on their phones most of the time so they don't even have that excuse.

My son always gets his prescription filled at our local Walgreens. The app said delayed and to call. I waited 25 minutes to speak to a new pharmacist who said they don’t carry it and never have. We pick it up every 30 days so I questioned him. He told me no, that it is discontinued, then said oh wait, drive 45 minutes to get it but it can’t be transferred. I asked, "Isn’t that your job? How can you tell me all these things that I know to be false." He then yelled at me and said, "What do you want, for me to pull it out of my ass?" First off, to tell a long time customer when you are new something that they know to be false is ridiculous. To speak to someone with such rudeness and swear at them is beyond. We love the techs but we won’t step foot in there again. It makes me sad because they need customers, it has been rough for that store but we moved to CVS.

Store has different prices on shelves than what the item is actually priced at. It will say $4.99 but will be $14.99. This place is appalling and they should not be false advertising prices to get people to buy stuff.

The employee **, who works in the pharmacy, gave us derogatory treatment today, speaking to my wife in an ostensible and disrespectful manner, people like that should not be serving people, especially in a pharmacy. Then he called us to say that he did not mix the medications (antibiotics) and we had to return. Location: Walgreens, 13880 Towne Pl Blvd, Orlando, FL 32837.

Literally a Joke. Every day my girlfriend's phone is blowing up that per prescription is ready and I go up there and nobody can find it. They tell me Every time I can wait or come back. I always come back hours later sometimes it's filled. This time it was at another Walgreens and will be here in 5 days.

Walgreens has a phone bank that is horrible. The website is even worse. The staff would rather you die while waiting for your prescription than show empathy and understanding. I have a life ending condition and due to Walgreens I have been without medication for 4 days.

Received a text message stating prescription was ready for pickup. Drove up to pick up the prescription, I used the drive thru area and I was told to come wait inside because it wasn’t ready. I waited inside for about 15-20 minutes and was then told they do not have the prescription and it would be difficult to get there, and they “may or may not have it on Wednesday” which is two days from now. I was then told the text message you receive stating it is ready is automatic and it does not mean they actually have it ready.

Took 2 scripts in to get filled. 1 was filled. The other was ordered and was to be in the next day. The next day they said the doctor was on a DO NOT FILL list, which was a lie. And if so why did they fill the 1st script? Went to another pharmacy who reached out to Walgreens and they told them the same thing. The med is a med you cannot just stop taking as it has severe withdrawal symptoms such as seizures and even death. They had no compassion whatsoever. DO NOT USE THIS PHARMACY, they could care less about their patients. I ended up finding a local pharmacy. Oh and Taylor the Pharmacy Supervisor at that location shouldn't even be allowed in the Pharmacy industry. Talks over you and very condescending.

Simple terrible. I had hospital transfer medication order to Walgreens. Walgreens sent me emails they received the info and that I could go to the store I had picked, to pick it up last Sunday. I get there, nobody in pharmacy knew anything about it. I showed them the info I received from Walgreens. I still am out of my medicine, if I get sick due to this, Walgreens will know.

We didn’t choose Walgreens; we fell into it by a buy out of the Bi-Mart pharmacy in their store. There is a persistent personnel shortage. The person in front is woefully overworked and stressed. It comes out in a terse, dismissive attitude. Apparently there have been words exchanged with the customers; there is now a sign that basically states that we have to have mutual respect for each other. The hours were shortened. We now do not have pharmacy on weekends. We will be changing to a different pharmacy.

This place is always understaffed and and never available for your call. They never get my son's rx right NEVER. The sad part is I don’t have a lot of choices to use!! Walgreens Oak Ridge TN. GET IT TOGETHER BECAUSE SERVICE THERE AND COMPETENCE IS LACKING.

I am very worried about the vaccinations they give. I had a Nurse that seemed like she was spastic and spacey when I requested a flu vaccine and forgot which shot she was giving me. To be honest I came to Walgreens because it was a 24 hour pharmacy. If I am congested in the middle of night I am stuck waiting until morning because ** is held behind the counter. Also love it when Google hours are always wrong when it comes to them being open. There was a girl at the register that was trying to close a half hour early and her heart sank when I told her I was ready to check out. I can understand 5 mins before closing. I apologize for interrupting your work besties fun time counting the til. I didn't mean to be rude shopping for a medicine. I very rarely go to a Walgreens. I go to Albertsons because even though the prices are higher, I have better quality care and competent staff to take care of medical questions. Also they don't close early.

I was a Walgreens Pharmacy customer for years…Until I really needed a good pharmacy after my heart surgery I never realized how rude and incompetent the staff seems. I have a lot of issues and I’m on a lot of meds everyday just to be able to function at all. On refill day, when I pick up, it comes in a shopping bag with the paperwork stapled to the top. After being notified my prescriptions are ready I picked up and brought the bag home only to find 2 of my heart meds are missing.They had the order to refill for a week or so before they were ready.

I went through the drive-through to pickup my 90-day blood pressure RX. When I returned home, I realized that I only received 27 pills. I called the Pharmacist, who mentioned there was a machine count issue and agreed that I pick up the remaining 63 pills the day my additional pending RX would be ready. I returned to pick up the new RX and my missing blood pressure one. Ianna, who serviced me through the drive-through window, this day, didn’t see my old, missing order and advised me to drive around the parking lot so see can service others in line.

We have frequently had to wait in the pharmacy drive thru of the Fort Wright, Kentucky Walgreens for 28, 32, and 48 minutes for prescriptions that were called in hours before. Then when you get to the window and they close on you. What happened to serving everyone in line?? Today, I was told to come back in 15 minutes. I did and they closed 2 minutes early. I tried to run in the store and I had 1 minute left before closing time and they refused to open to give me my heart medication. This was the last straw. I plan to change to the Kroger pharmacy down the road. Shameful Walgreens!

I’ve been going to Walgreens for years. This is mostly because of the locations of the pharmacies, as many of them are close to my home. And I have to say, overall my experiences have been awful. And I’m not saying this based upon going there once or twice. I’ve gone there hundreds of time. And it’s no exaggeration to say that about 90% of the time there have been “issues.” Average wait time in a line of two to three people is about 20 mins. Everything is so slow: from the processing, to the tech having to speak with the pharmacist, to the tech/pharmacist checking out products that have nothing to do with a pharmacy at the checkout! Why do they allow patrons to check out non-Pharmacy related items?! To make the process more efficient, tell customers that you can only check out pharmacy-related It; anything else can be purchased at the register at the front of the store.

I will honestly say that if not for Walgreens in Hopewell and Petersburg, who has been there for 15 years, has always helped when others would not, they can only do so much, as they have limited help, Felicia and Siria. Felicia has went above and out to make sure the medicine is there. Nobody wants to work anymore, keep doing what you do, bless and thank you.

Terrible loud service here. An employee was making a fast, loud, automatic door slam noise when I was shopping. It’s supposed to be a gentle store that sells drugs but ends up pressuring wimpy, quiet shoppers. There was no security guard and the employees wanted local violence.

The Walgreens on 17th and Hoover in Longmont Colorado took 28 hours to fill up prescription for simple **. In order to get my prescription I had to call my insurance company which had been charged already the day before by Walgreens on 17th and Hoover.

I placed an order through this horrible app on Friday 4/12/24 prior to the store opening. I called Walgreens Customer Service number when I notice that the charge was applied to my bank account several times. I was told that this was an IT issue and that the funds should be returned to my account the next morning. I am a single mother on a single income so this was really stressful for me. I called back the next day and was told that I would receive my funds on Monday since this occurred on Friday.

The pharmacy never answers the phone in a reasonable time. It's taken over 25 minutes on several occasions to get someone to answer. When they finally answer they sound clearly agitated, rushed and extremely rude. I’ve been short on pain pills that were initialed showing double checked (they did correct this and were replaced). Very unprofessional, do not recommend. I don’t know how the rest of the store is run, but from what I can tell you, I would avoid this location's pharmacy.

The most rudest, disrespectful people I have ever dealt with. I have been trying simple change locations fer two YEARS and they still can not get it right. Then they say it's me. I can't change locations in their computer. All Of these disrespect people are the worst to deal with. I HATE WALGREENS PHARM.

I would voluntarily use Walgreens usually but recently I was forced to use them because I had trouble getting any medication from my usual pharmacy that actually delivers. Walgreens takes an eternity to do anything and the one I used actually lost my prescription from the doctor. How do you lose an electronic script? It’s also NEVER ready when they say it is. Then when it is ready they still take all day ringing it up. I hope the shortage on medication is over so I can go back to my old pharmacy because Walgreens sucks!

Never friendly. Always trying to override doctor's scripts and never right on the dates for the subscription. Have several life or death medication with them. Surprised I’ve made it this far in my life. I wouldn’t recommend going here unless maybe end of life care.

I use Walgreens to receive my medication. They recently took it upon themselves to split a 30 day prescription into a 15 day so they could charge me a second co-pay to get the remainder of my medication. I couldn't afford the second co-pay and had to wait for the next month to get a full prescription from another pharmacy. A second problem is that their automated system constantly notified me that my prescription was being worked on and when I would call to check on the status, they would later tell me that they hadn't received a script.

I had a prescription placed with Walgreens last night. It took until around noontime today for the prescription to be ready. That's fine. I selected same delivery and paid the extra $5.99 plus a courier tip so I would get my medication TODAY. Called the pharmacy at 5:15pm as it still hadn't been delivered and was told "the order never went through" (even though the website said that my order was waiting for a courier). Why the hell did I pay for same day delivery if there was no intention of getting me my prescription when I needed it?? That is really shoddy practices. They best reimburse me the same-day delivery fee and courier tip since I will be picking the prescription up myself tomorrow (I couldn't get there today, which is why I selected same-day delivery).

Walgreens Children's Cold, Cough & Runny Nose, had a Major Problem: Can not open bottle after first time use. Can't even cut open, can't hammer open, can't boil open, and multiple people tried opening it with nothing but a few drops coming out and that was with putting a screwdriver under the edge of the bottle. Cap upper part just spins, but nothing can open the safety cap.

Service is bad. Orders take way too long to get. If you are sick and can't get your new prescription what good are they. They have lost the last new order and my last refill. Had to manually reorder after 3 days. What seems to be the problem.

I WONDER HOW MANY PEOPLE WALGREENS PHARMACY HAS KILLED!!!! I would give 0 stars if I could. The staff is overworked and untrained. No one seems to know what they are doing. They doing do not operate regular hours. They open and close whenever they feel like it.

If I could give a -0 I would. Walgreens needs to clean house here. Been going to this Walgreens since 2005, was a great pharmacy, once. Too much to text, but if possible find another pharmacy, funny thing I believe the pharmacist would like the customers to go elsewhere. Sad.

Usually as any relationship in life everything isn't perfect, but today I called into put in my regular refill and Pat the pharmacist tried to make me feel less than. She 1st stated I didn't fill my prescription at Walgreens, then stated Walgreens doesn't take my Insurance, when for years, I have been using discount cards and paying out of pocket. Then she continued on to state why are using Walgreens, anyway, I stated because my husband pays out of pocket for my monthly prescriptions with me having sickle Cell, my husband ask me, "Why is she interrogating and Gas lighting you."

It’s one thing to see prescriptions as delayed but quite another to see that they have been pulled from the system with absolutely no contact, explanation or suggestions as how to proceed. I will be transferring all my medications to a different pharmacy. The lack of integrity is unacceptable!

Store #16326 2315 S KINGSHIGHWAY BLVD Saint Louis, MO 63110. February 07, 2024 • 09:21 AM. (314) 773-2767. I asked the clerk to use my Walgreens rewards and she refused. She is not the only one to have done this. 3 clerks have completely ignored my requests to use my rewards.

I must use Walgreens Pharmacy because of my health insurance preference. Always an absolute disaster, missed information, lost prescriptions, terrible customer service and a filthy store. Why do consumers have to deal with this?

I'm here getting a Covid test and this lady with crochet braids that's black and blonde has the worst customer service. She's trying to rush me through the process like I don't know how to read. She's rushing me and another couple to go back to sit down doing nothing. This was the first and last time I visited this Pharmacy. They are unprofessional and act like they do not want to help. The devil is trying to push my buttons. God bless. Go somewhere else for your care,.

Walgreens Pharmacy in Covington KY. From the get go when I went to pick up my prescription, the attendant, a lady with a rather dry demeanor, looked at my bag and made a sound of surprise with her mouth in front of other customers, then proceed to ask me if I was aware of the price, like maybe I can’t afford it. There was a mistake in the prescription and the price was exaggerated, I tried to explain that was the second time filling out that prescription, but she, rather than apply a little bit of empathy or understanding and to find out why the discrepancy, she walked away and call the pharmacist, dismissing me; she didn’t want to deal with me.

I was returning a pkg to fedex. The cashier said I should tear off old labels. I told her she can put the new labels right over the old ones. She said it could get scanned and come back to me. I told her to just cover that area and she was very rude and said well it's not her problem anyway. She is a foreign lady. I want to be specific as to whom I'm speaking about.

Prices marked as one price with stock and she wouldn’t honor the price that was on the shelf. Mind you she just had the same situation with another woman of a different race and honored the incorrect price. I wasn’t treated like a valuable customer. Kimberly is her name.

I tried to get prints there which they did print but when I got there they said I needed photographer permission. So I went home. Called daughter-in-law who said she printed the same photos with no problem. I got a pic of a signed permission then came back only to be told it had to be printed. I called once again and daughter-in-law who brought a printed copy. After 3 hours of driving back and forth she told them these weren't professional photos anyway. I never needed one. Wow the clerk was the rudest person ever and never got an apology. NEVER again will I go there for ANYTHING.

The pharmacy called to see how I was feeling after taking my new prescription. I told him about my reaction to the pills and he helped me talk through my other options. Stayed on the phone 10 minutes with me. Best experience ever with a pharmacy. I would recommend Walgreens in Marathon FL to anyone!

They have lost my prescriptions. Pharmacist is very rude. They refused to fill a prescription even after the doctor called and explained it to them! Terrible customer service. STAY AWAY! Worst pharmacy ever.

OGDEN AVE, AURORA, IL. The worst Walgreens ever!!! WARNING!! Per the pharmacist!!! Typo’s happen on prescriptions!!!! I was only supposed to be giving my dog a half a pill of **. My dog weight is less than 10lbs. My dog almost overdosed and died!! Because they put on his prescription bottle to give him a pill and a half! I know they did this on purpose!! On December 7th, there was a very rude ** lady at the pharmacy. And she had a problem with me for no reason! I know she did this! When I called today... the pharmacist stated that was a typo... and that happens. She also stated they’re unstaffed. I understand, no one cares... because it’s just a dog! But what if you're overdosing your child or loved one... JUST Because OF A TYPO from the pharmacy!?

Walgreens 806 McArthur St. in Manchester TN. Call and tell you prescription is ready for pickup. Get there and not ready. Then say you need refills. Takes hour to hour and half going through drive thru. Never had any pharmacy who has techs talking and laughing and sitting. While customers waiting on prescriptions. Someone needs to address this immediately.

I have been a Walgreens customer for over 20 years. I use to pick up my Rx from the store but was annoyed with all the text messages daily to pickk up my meds. So I called the store and asked the pharmacist to mail me the 2 prescriptions that I had. He said ok but never got the mail and still the text message to pm up my medication. Went to the store and asked why my request was not processed as promised, the technician with an attitude didn’t have an explanation.

I have been seriously ill with the flu. Tuesday, January 2, the ER doctor called in the prescription. When we got to Walgreens, they were closed. Closed because the pharmacist was a “no show” according to the girl inside. She suggested we go to the other Walgreens. It took over 4 hrs, almost to closing time to get the prescriptions. I will NEVER, I mean NEVER, use Walgreens again. My husband had a $20 coupon. Since they only filled part of the prescription, he couldn’t use the coupon; then he went back in because they didn’t include all meds ordered by the doctor. Well, he could have used the coupon but your workers are so terribly incompetent that by splitting the order, he had to pay twice and could not use it either way. **.

They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity.

Long lines, inside or drive in only, not posted short hours. Good thing I had an extra hour waiting on my car in line to write this. Hint: fill up your car before you go! I hope all of the other Walgrees are not this bad. They need to solve the issues or close the doors. This is stupid!