Walgreens Pharmacy Reviews

Walgreens has a phone bank that is horrible. The website is even worse. The staff would rather you die while waiting for your prescription than show empathy and understanding. I have a life ending condition and due to Walgreens I have been without medication for 4 days.

Received a text message stating prescription was ready for pickup. Drove up to pick up the prescription, I used the drive thru area and I was told to come wait inside because it wasn’t ready. I waited inside for about 15-20 minutes and was then told they do not have the prescription and it would be difficult to get there, and they “may or may not have it on Wednesday” which is two days from now. I was then told the text message you receive stating it is ready is automatic and it does not mean they actually have it ready.

Took 2 scripts in to get filled. 1 was filled. The other was ordered and was to be in the next day. The next day they said the doctor was on a DO NOT FILL list, which was a lie. And if so why did they fill the 1st script? Went to another pharmacy who reached out to Walgreens and they told them the same thing. The med is a med you cannot just stop taking as it has severe withdrawal symptoms such as seizures and even death. They had no compassion whatsoever. DO NOT USE THIS PHARMACY, they could care less about their patients. I ended up finding a local pharmacy. Oh and Taylor the Pharmacy Supervisor at that location shouldn't even be allowed in the Pharmacy industry. Talks over you and very condescending.

Simple terrible. I had hospital transfer medication order to Walgreens. Walgreens sent me emails they received the info and that I could go to the store I had picked, to pick it up last Sunday. I get there, nobody in pharmacy knew anything about it. I showed them the info I received from Walgreens. I still am out of my medicine, if I get sick due to this, Walgreens will know.

We didn’t choose Walgreens; we fell into it by a buy out of the Bi-Mart pharmacy in their store. There is a persistent personnel shortage. The person in front is woefully overworked and stressed. It comes out in a terse, dismissive attitude. Apparently there have been words exchanged with the customers; there is now a sign that basically states that we have to have mutual respect for each other. The hours were shortened. We now do not have pharmacy on weekends. We will be changing to a different pharmacy.

This place is always understaffed and and never available for your call. They never get my son's rx right NEVER. The sad part is I don’t have a lot of choices to use!! Walgreens Oak Ridge TN. GET IT TOGETHER BECAUSE SERVICE THERE AND COMPETENCE IS LACKING.

I am very worried about the vaccinations they give. I had a Nurse that seemed like she was spastic and spacey when I requested a flu vaccine and forgot which shot she was giving me. To be honest I came to Walgreens because it was a 24 hour pharmacy. If I am congested in the middle of night I am stuck waiting until morning because ** is held behind the counter. Also love it when Google hours are always wrong when it comes to them being open. There was a girl at the register that was trying to close a half hour early and her heart sank when I told her I was ready to check out. I can understand 5 mins before closing. I apologize for interrupting your work besties fun time counting the til. I didn't mean to be rude shopping for a medicine. I very rarely go to a Walgreens. I go to Albertsons because even though the prices are higher, I have better quality care and competent staff to take care of medical questions. Also they don't close early.

I was a Walgreens Pharmacy customer for years…Until I really needed a good pharmacy after my heart surgery I never realized how rude and incompetent the staff seems. I have a lot of issues and I’m on a lot of meds everyday just to be able to function at all. On refill day, when I pick up, it comes in a shopping bag with the paperwork stapled to the top. After being notified my prescriptions are ready I picked up and brought the bag home only to find 2 of my heart meds are missing.They had the order to refill for a week or so before they were ready.

I went through the drive-through to pickup my 90-day blood pressure RX. When I returned home, I realized that I only received 27 pills. I called the Pharmacist, who mentioned there was a machine count issue and agreed that I pick up the remaining 63 pills the day my additional pending RX would be ready. I returned to pick up the new RX and my missing blood pressure one. Ianna, who serviced me through the drive-through window, this day, didn’t see my old, missing order and advised me to drive around the parking lot so see can service others in line.

We have frequently had to wait in the pharmacy drive thru of the Fort Wright, Kentucky Walgreens for 28, 32, and 48 minutes for prescriptions that were called in hours before. Then when you get to the window and they close on you. What happened to serving everyone in line?? Today, I was told to come back in 15 minutes. I did and they closed 2 minutes early. I tried to run in the store and I had 1 minute left before closing time and they refused to open to give me my heart medication. This was the last straw. I plan to change to the Kroger pharmacy down the road. Shameful Walgreens!

I’ve been going to Walgreens for years. This is mostly because of the locations of the pharmacies, as many of them are close to my home. And I have to say, overall my experiences have been awful. And I’m not saying this based upon going there once or twice. I’ve gone there hundreds of time. And it’s no exaggeration to say that about 90% of the time there have been “issues.” Average wait time in a line of two to three people is about 20 mins. Everything is so slow: from the processing, to the tech having to speak with the pharmacist, to the tech/pharmacist checking out products that have nothing to do with a pharmacy at the checkout! Why do they allow patrons to check out non-Pharmacy related items?! To make the process more efficient, tell customers that you can only check out pharmacy-related It; anything else can be purchased at the register at the front of the store.

Terrible loud service here. An employee was making a fast, loud, automatic door slam noise when I was shopping. It’s supposed to be a gentle store that sells drugs but ends up pressuring wimpy, quiet shoppers. There was no security guard and the employees wanted local violence.

The Walgreens on 17th and Hoover in Longmont Colorado took 28 hours to fill up prescription for simple **. In order to get my prescription I had to call my insurance company which had been charged already the day before by Walgreens on 17th and Hoover.

I placed an order through this horrible app on Friday 4/12/24 prior to the store opening. I called Walgreens Customer Service number when I notice that the charge was applied to my bank account several times. I was told that this was an IT issue and that the funds should be returned to my account the next morning. I am a single mother on a single income so this was really stressful for me. I called back the next day and was told that I would receive my funds on Monday since this occurred on Friday.

The pharmacy never answers the phone in a reasonable time. It's taken over 25 minutes on several occasions to get someone to answer. When they finally answer they sound clearly agitated, rushed and extremely rude. I’ve been short on pain pills that were initialed showing double checked (they did correct this and were replaced). Very unprofessional, do not recommend. I don’t know how the rest of the store is run, but from what I can tell you, I would avoid this location's pharmacy.

The most rudest, disrespectful people I have ever dealt with. I have been trying simple change locations fer two YEARS and they still can not get it right. Then they say it's me. I can't change locations in their computer. All Of these disrespect people are the worst to deal with. I HATE WALGREENS PHARM.

I would voluntarily use Walgreens usually but recently I was forced to use them because I had trouble getting any medication from my usual pharmacy that actually delivers. Walgreens takes an eternity to do anything and the one I used actually lost my prescription from the doctor. How do you lose an electronic script? It’s also NEVER ready when they say it is. Then when it is ready they still take all day ringing it up. I hope the shortage on medication is over so I can go back to my old pharmacy because Walgreens sucks!

Never friendly. Always trying to override doctor's scripts and never right on the dates for the subscription. Have several life or death medication with them. Surprised I’ve made it this far in my life. I wouldn’t recommend going here unless maybe end of life care.

I use Walgreens to receive my medication. They recently took it upon themselves to split a 30 day prescription into a 15 day so they could charge me a second co-pay to get the remainder of my medication. I couldn't afford the second co-pay and had to wait for the next month to get a full prescription from another pharmacy. A second problem is that their automated system constantly notified me that my prescription was being worked on and when I would call to check on the status, they would later tell me that they hadn't received a script.

I had a prescription placed with Walgreens last night. It took until around noontime today for the prescription to be ready. That's fine. I selected same delivery and paid the extra $5.99 plus a courier tip so I would get my medication TODAY. Called the pharmacy at 5:15pm as it still hadn't been delivered and was told "the order never went through" (even though the website said that my order was waiting for a courier). Why the hell did I pay for same day delivery if there was no intention of getting me my prescription when I needed it?? That is really shoddy practices. They best reimburse me the same-day delivery fee and courier tip since I will be picking the prescription up myself tomorrow (I couldn't get there today, which is why I selected same-day delivery).

Walgreens Children's Cold, Cough & Runny Nose, had a Major Problem: Can not open bottle after first time use. Can't even cut open, can't hammer open, can't boil open, and multiple people tried opening it with nothing but a few drops coming out and that was with putting a screwdriver under the edge of the bottle. Cap upper part just spins, but nothing can open the safety cap.

Service is bad. Orders take way too long to get. If you are sick and can't get your new prescription what good are they. They have lost the last new order and my last refill. Had to manually reorder after 3 days. What seems to be the problem.

I WONDER HOW MANY PEOPLE WALGREENS PHARMACY HAS KILLED!!!! I would give 0 stars if I could. The staff is overworked and untrained. No one seems to know what they are doing. They doing do not operate regular hours. They open and close whenever they feel like it.

If I could give a -0 I would. Walgreens needs to clean house here. Been going to this Walgreens since 2005, was a great pharmacy, once. Too much to text, but if possible find another pharmacy, funny thing I believe the pharmacist would like the customers to go elsewhere. Sad.

Usually as any relationship in life everything isn't perfect, but today I called into put in my regular refill and Pat the pharmacist tried to make me feel less than. She 1st stated I didn't fill my prescription at Walgreens, then stated Walgreens doesn't take my Insurance, when for years, I have been using discount cards and paying out of pocket. Then she continued on to state why are using Walgreens, anyway, I stated because my husband pays out of pocket for my monthly prescriptions with me having sickle Cell, my husband ask me, "Why is she interrogating and Gas lighting you."

It’s one thing to see prescriptions as delayed but quite another to see that they have been pulled from the system with absolutely no contact, explanation or suggestions as how to proceed. I will be transferring all my medications to a different pharmacy. The lack of integrity is unacceptable!

Store #16326 2315 S KINGSHIGHWAY BLVD Saint Louis, MO 63110. February 07, 2024 • 09:21 AM. (314) 773-2767. I asked the clerk to use my Walgreens rewards and she refused. She is not the only one to have done this. 3 clerks have completely ignored my requests to use my rewards.

I must use Walgreens Pharmacy because of my health insurance preference. Always an absolute disaster, missed information, lost prescriptions, terrible customer service and a filthy store. Why do consumers have to deal with this?

I'm here getting a Covid test and this lady with crochet braids that's black and blonde has the worst customer service. She's trying to rush me through the process like I don't know how to read. She's rushing me and another couple to go back to sit down doing nothing. This was the first and last time I visited this Pharmacy. They are unprofessional and act like they do not want to help. The devil is trying to push my buttons. God bless. Go somewhere else for your care,.

Walgreens Pharmacy in Covington KY. From the get go when I went to pick up my prescription, the attendant, a lady with a rather dry demeanor, looked at my bag and made a sound of surprise with her mouth in front of other customers, then proceed to ask me if I was aware of the price, like maybe I can’t afford it. There was a mistake in the prescription and the price was exaggerated, I tried to explain that was the second time filling out that prescription, but she, rather than apply a little bit of empathy or understanding and to find out why the discrepancy, she walked away and call the pharmacist, dismissing me; she didn’t want to deal with me.

I was returning a pkg to fedex. The cashier said I should tear off old labels. I told her she can put the new labels right over the old ones. She said it could get scanned and come back to me. I told her to just cover that area and she was very rude and said well it's not her problem anyway. She is a foreign lady. I want to be specific as to whom I'm speaking about.

Prices marked as one price with stock and she wouldn’t honor the price that was on the shelf. Mind you she just had the same situation with another woman of a different race and honored the incorrect price. I wasn’t treated like a valuable customer. Kimberly is her name.

I tried to get prints there which they did print but when I got there they said I needed photographer permission. So I went home. Called daughter-in-law who said she printed the same photos with no problem. I got a pic of a signed permission then came back only to be told it had to be printed. I called once again and daughter-in-law who brought a printed copy. After 3 hours of driving back and forth she told them these weren't professional photos anyway. I never needed one. Wow the clerk was the rudest person ever and never got an apology. NEVER again will I go there for ANYTHING.

They have lost my prescriptions. Pharmacist is very rude. They refused to fill a prescription even after the doctor called and explained it to them! Terrible customer service. STAY AWAY! Worst pharmacy ever.

OGDEN AVE, AURORA, IL. The worst Walgreens ever!!! WARNING!! Per the pharmacist!!! Typo’s happen on prescriptions!!!! I was only supposed to be giving my dog a half a pill of **. My dog weight is less than 10lbs. My dog almost overdosed and died!! Because they put on his prescription bottle to give him a pill and a half! I know they did this on purpose!! On December 7th, there was a very rude ** lady at the pharmacy. And she had a problem with me for no reason! I know she did this! When I called today... the pharmacist stated that was a typo... and that happens. She also stated they’re unstaffed. I understand, no one cares... because it’s just a dog! But what if you're overdosing your child or loved one... JUST Because OF A TYPO from the pharmacy!?

Walgreens 806 McArthur St. in Manchester TN. Call and tell you prescription is ready for pickup. Get there and not ready. Then say you need refills. Takes hour to hour and half going through drive thru. Never had any pharmacy who has techs talking and laughing and sitting. While customers waiting on prescriptions. Someone needs to address this immediately.

I have been a Walgreens customer for over 20 years. I use to pick up my Rx from the store but was annoyed with all the text messages daily to pickk up my meds. So I called the store and asked the pharmacist to mail me the 2 prescriptions that I had. He said ok but never got the mail and still the text message to pm up my medication. Went to the store and asked why my request was not processed as promised, the technician with an attitude didn’t have an explanation.

I have been seriously ill with the flu. Tuesday, January 2, the ER doctor called in the prescription. When we got to Walgreens, they were closed. Closed because the pharmacist was a “no show” according to the girl inside. She suggested we go to the other Walgreens. It took over 4 hrs, almost to closing time to get the prescriptions. I will NEVER, I mean NEVER, use Walgreens again. My husband had a $20 coupon. Since they only filled part of the prescription, he couldn’t use the coupon; then he went back in because they didn’t include all meds ordered by the doctor. Well, he could have used the coupon but your workers are so terribly incompetent that by splitting the order, he had to pay twice and could not use it either way. **.

They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity.

Long lines, inside or drive in only, not posted short hours. Good thing I had an extra hour waiting on my car in line to write this. Hint: fill up your car before you go! I hope all of the other Walgrees are not this bad. They need to solve the issues or close the doors. This is stupid!

I have used Walgreens for years, I set up an online account and used the app on my phone, I recently learned that someone else had an account using my phone number that I have had for over 10 years. Walgreens would do nothing about it, even though they required me to call in from my phone with that number. While I have had them delete my account, they cannot provide assurance that my personally identifiable info, prescriptions, vaccines, insurance, etc. is not available to the party who set up the account with my same number. It is ridiculous that a company that has such information has such poor security for those who set up and use online accounts with them. Do not trust these people with your info.

I hold on an hour only to have them HANG UP on me! Pharmacy is a JOKE!!! They send text stating RX is ready for pickup. When you go to pick up, NOT READY. You leave and call them and they tell you RX is ready for pick up! You go back and, Not Ready! Phones keep hanging up on you after holding an hour. Call back, rings 1 time and HANGS UP! Used different phone, Same Thing, 1 Ring and HANGS UP!!! Unfriendly Customer Service in Pharmacy! RUDE!!!

I went to pick up my prescription and when they were going to hand it to me at the drive through they wanted to know if it was on card on file and I explained to them that I already paid for it and their system has NO way of verifying it unless you use their app that collects every bit of information and floods your SMS and EMAIL with garbage! The pharmacy tech was quite rude and wasn't very helpful as they never are! I understand that they don't have a full staff but that's not my problem. I need to get my medication. This is why people use services like Pillpack! My insurance changes in 2024 and I will no longer be using Walgreens for my medications!!

This pharmacy is the worst. Out of stock on everyday medications, long lines and waiting time, zero customer service. They won’t answer the phone, never. Pharmacist lady is rude and knows nothing about service. I decided to move my prescriptions elsewhere. But don’t go there, the thing that they’re open 24 hours is nonsense, you go at 3am and they are out of your medicine.

On 12/11/23, I experienced distressing events at a Grass Valley pharmacy involving the accusation of prescription misuse. Despite having a valid prescription that was refilled the month before at the same pharmacy with no issue, I faced public accusations by the pharmacist and a breach of privacy. The pharmacist denied access to my refill history, hindering my defense. Unsubstantiated claims about using multiple pharmacies and unwarranted accusations of early refills were made. After consulting my doctor, filing a corporate complaint, and seeking legal advice, I am awaiting resolution, seeking the removal of red flags and a formal apology for unprofessional treatment. Overall, the experience raised concerns about privacy and fair treatment, and I have yet to hear about the complaint from corporate. As of today, I am out of my medication for my mental/physiological disorder. At a loss of words.

I have 4 blood pressure medicines that need refilling at the same time, but Walgreens changed the last refill date on one of them. So now I get 3 refills (on time) and have to wait one month for the remaining refill. Three times they have claimed to have fixed this error -- but today it remains WRONG! My Doctor says "have them call us and we will confirm that all are due the same time". BUT Walgreens does NOTHING!

I am starting a new Medicare Advantage plan that is effective on 01/01/24. I wanted to verify that Walgreens AllianceRx accepted this insurance so I can plan ahead and not risk a delay in my prescriptions. I called the number and it took about 15 minutes to just get through the painful automatic voice. I finally get a pharmacy tech on the line, I wish I would have gotten her name. She could not have been more disinterested if she tried. She yawned, mumbled and truly did not care whether I would be a potential customer.

I am have had the worst experience with the Riverton Utah Walgreens than I have ever had. They are so incompetent and rude. Especially Vikki. I can’t believe they handled my situation the way they did. They told me my RX could not be filled until the next day. The next day I called they told me they couldn’t fill it until the next day. Again. I talked to a guy and we finally figured it out. This was at 11:15 am. Then I received a text at 11:31 saying my RX was ready. Omg. I didn’t have a ride by this time to go get it.

We have several Walgreens’s in Salem OR and it’s always the same runaround long call waiting, people who have openly lied about a prescription being ready when it wasn’t, always wrong about information, prescription notifications not working. Seriously we have considered going elsewhere however I have yet to find one worth moving to. The best we’ve had is Walgreens in Bullhead City AZ but we aren’t there in the summer.

We have run out of Walgreens near us that can do their job. When we get rob calls that RX is ready it is not true more than half of the time. What makes it worse is that you typically can't get someone to confirm over the phone before you drive there to be told it's not ready and treated like a damn nuisance.

You can NEVER get someone on the phone. You are on hold Forever!! Then they hang up on you. Prescriptions are always late…..just to name a few. This Pharmacy is a joke. I don’t think it’s the employees' fault. It’s the corporation behind them. They need to come down off their thrones and work in the store. The policies and such that they implement, they need to see in action.

We went through the process of scheduling a few days ahead of time for our Covid and flu shots. We filled out all the information they requested as well as reviewing and signing the consent forms. We arrived 10 minutes early for our appointment. They began by asking for all of our information again and acted like they had no way to access what we filled out online. We both have Medicare and prescription coverage, but they kept telling us we were "TPR". We asked what that meant and were told it was 3rd party rejected. After 20 minutes, we left very frustrated. We ended up trying a CVS pharmacy online again and were able to get an appointment within a few hours on the same day. We walked in and were warmly welcomed and received our shots with no hesitation. We recommend avoiding Walgreens at all cost.

When you do an "On-Line" Vaccination Appointment it should Not Take 30 + Minutes After Appointment Time to get the Vaccination when you arrive 10 minutes Early! This is the 2nd and LAST time it will happen at Walgreens. Taking my Business Elsewhere now.

Left Walgreens 3 years ago only to have the pharmacy that I use transfer everything to Walgreens. The nightmare begins again. Multiple trips up there. Sent my prescription to another store after I called it into the local store. I don’t know how they could do any worse.

Walgreens pharmacy in Roscoe, Illinois has failed yet again. Auto refill doesn’t actually mean that. Spoke to pharmacist about 3 refills, yet only one was filled. Meds need to be taken first thing in the morning before eating. I only found out about the problem after getting a call this morning asking if I wanted to refill one of the ones I asked to be refilled yesterday. Too late to take today’s meds now because it is meal time for the pharmacist and I have to hope they are filled after that. I tried to move the scripts across the street to CVS so that I can get them filled, but they have to speak to the pharmacist, who is on lunch.

Dr prescribed medication for my child. Pharmacy took it upon themselves to change the prescription to a generic brand, even though the name brand is covered by my insurance and generic brand is NOT. When I went to pick up they stated it needs to be a cash payment since it’s not covered by insurance, not even telling me it’s because it’s a generic brand vs the name brand. It's not until I check my online account that I see why I was charged so much: $234 vs $40. When I call they tell me it’s because the system automatically changes prescriptions to generic even though it can cost the patient more. But they don’t tell you this when they go to fill your prescription or when you pick up-they just tell you that “it’s not covered”.

Prescription issued 10/11. Now it is 10/20 and still not filled. First out of stock and then insurance issue. Not the first time either. Maintenance prescriptions always out of stock or late. Very rude.

Called in script on 9th of month. Walgreens made no attempt (either via text, email nor phone) to contact me that script was ready. Called pharmacy on 17th of mo to inquire about script status. In computer loop for 25 minutes before pharmacist answered, only to be rude & curt. No explanation other than "computers were down" on why I wasn't contacted. This is meds we're talking about, folks. Could be a potential life/death situation.

Unorganized in processing my vaccination. Had to wait though l was on time. They would be bump me behind another customer who was early. Processing was dirty. Pharmacist was rude. Seemed to be stressed.

Chose this pharmacy due to our regular one being closed! Husband walked in! Turned in 3 prescription, himself, our son, & mine. Took 2 hrs, we call and they have no idea, who our son was. Sounded like a clueless teenager.

They had me waste two hours of my time because their phone system is faulty. My vet would call Walgreens Pharmacy but they would keep them on hold forever and not answer. My vet would leave a voicemail that would go unanswered. I do not recommend this pharmacy to people who have serious medical needs because they will not take you seriously.

This Walgreens in Santa Fe NM on Cerillos Rd is no good. They hateful, rude, and they don't answer phones. I filled a prescription with only partial and they said I am losing the other ones. So my doctor sent a new one and I want them to fill it cuz my insurance isn't going to pay twice in 1 months so I have to pay out of pocket and they don't answer. I live 30 min away and don't want to drive out there and they don't have them again since I lost 70 pills from my last prescription.

Poorest customer service I have experienced. Good luck trying to call. They are not concerned with taking care of customers or filling prescriptions in a timely manner. They are very rude, and I am thankful to be able to transfer now that I have new insurance.

I paid 30 dollars for a twelve pack of out of date beer. Instead of throwing it out because it expired its three year expiration, they charged double the price and got rid of garbage they should have thrown away.

They are constantly out of medications and no one working the drive thru which I need because I’m disabled. I live across the street from this Walgreens and it’s pointless because out of many meds and they don’t answer the phone so you can talk to a live person. Last 2 days I was left on hold for an hour till I gave up! I got a partial refill 2 days ago till more come in and no one answering every time I call. I can’t walk all the way to the back of the store and still aren’t working the drive thru. Reasons were computer there wasn’t working but the other registers up front are!!! Another reason is "we’re short of people working". NOT my problem! I asked if I could get it delivered. They said probably! WRONG. If they don’t answer phone I get NOTHING. IT'S not just once or twice. It’s every month!! Whoever’s doing the order is doing a rotten job!!!

I made an appointment for multiple shots, yearly Covid, Flu and Rsv for 11:00am, waited a hour. People that had appointments after me and walk-in got their shot before I did. I don’t understand why my insurance through Cigna recommended these worst pharmacy to us. The worst customer service in Nevada. Prescriptions never ready in time, fill the wrong prescription and dosage for medications you have never taken. I get stressed completely out each time I go to Walgreens. I rate them 0!

We have an opioid crisis, but should law breakers and those with no personal responsibility remove the beneficial pain relief that many cancer and otherwise pain afflicted patients have. A study from the Cochrane Review found that fewer than 1% of pain patients without prior addictions get hooked on opioids, yet they are the ones hurt by the often arbitrary restriction on their use. Is the Hippocratic Oath of relieving pain and suffering an artifact of the past? In what bizarre world does the DEA have the ethical and/or legal right in 2016 to limit opioid production. Limited supply by some questionable agency only results in increased prices and unwarranted pain for many with chronic pain.

No wonder there are no customers. A lady with a cavalier attitude behind the counter told me my prescription would be ready in 1, maybe 2 or more hours. It was a take it off the shelf and put a label on it kind of prescription and they had had it for hours already. They were not busy either. So I came back in 1.5 hours and she bothered herself enough to talk to the pharmacist who said I can get this over the counter. I asked, "Why didn't you tell me that 1.5 hours ago and I wouldnt have made a second trip." She lit up with an evil grin and said "I didn't know it then". The pharmacist was peering out from his cubbyhole at me like "so whatcha gonna do"? Not one other customer was there and I can see why. That is my last time to give that Walgreens any business at all. Back to CVS I go.

You better love "elevator music". Never less than an hour on hold + factor in 1 or 2 hang ups. Asking when your Rx will be available THEY LIE! Only question is how far from the truth is their response--available in weeks, days or hours. A patient portal or message capabilities would resolve the issue - website could have been designed better by my grandson.

I’m at 1661 w Florida Avenue and I must say the pharmacist service really really really sucks. I have been waiting for an hour to get my medicine and I get back at 1:30 and the cynical woman tells me that she is out for lunch and I have to wait 30 more minutes to see if she has my medicine or if I have to wait longer. This is the worst place I.

After months of receiving the poorest of service, concerning my monthly refills,(call me stupid, for staying with them as long as I have, with this low level of service), I am finally moving my prescriptions. I was just told that if you have a very important prescription, (for me, I cannot miss one day of), that even if it is on automatic refill, they might not have it in stock. WTF.

Why is it when Walgreens gets my script on WED. They wait till Saturday to request special authorization that is not needed. Further they do this on a Saturday when the office is closed. Do you believe this is helpful to a patient who needs this med. No. It's delayed three days and you are out of medication.

8 yo grandson accidentally overdosed on his insulin. MD sent prescription to 24 hr pharmacy. Pharmacy won’t answer phone to see if prescription will be ready & store mgr REFUSED to go tell pharmacy that an emergency call was holding. Had to drive at midnight from another town to find that the emergency medication is not ready and they’re in no hurry to fill it. Worst customer service ever from pharmacy and store manager. Will be filing a formal complaint with pharmacy board and Walgreens corporation, not that they care anyway.

Worst customer service ever. I showed up to get my 3rd shot here. But on 9/6/23 I got 2 shots but didn’t get my $10 coupons for them. The pharmacist said they were put on my Walgreens’s app. Well the internet sucks in this store so couldn’t use them to shop. This place should have some kind of internet so customers to be able to use it to shop. Thinking I need to probably transfer my prescriptions and shots there. Which is down the street from here on Sycamore Avenue in Vista, CA.

This pharmacy is the worst. They have horrible customer service. Attitudes are terrible. They never have correct information nor do they try to correct anything. Doctor sent meds. They said never received. This is all the time. I always have to ask for a supervisor to get proper help. They also have people working there that do not understand English so it makes it hard for you to get proper help.

I used to use Walgreens pharmacy but switched to Walmart pharmacy because I was sick of the hassle of having to deal with Walgreens. I ended up having to use Walgreens again to pick up a medication because I needed a pharmacy that would be open late at night. I went through such a hassle just trying to get one simple medication filled, which reminded me of why I’d left Walgreens in the first place. I sat on hold for a half hour for them to claim they hadn’t received my prescription from the emergency room doctor. Called the emergency room department who assured me it had been called in and that they’d gotten a confirmation receipt from Walgreens.

On 9/25/2023, at about 1:17 pm, I went inside the Walgreens located in Edinburg on University Drive. I went to the pharmacy to pick up an order I had placed two days before. I was attended by female (around 25 years old wearing glasses). I asked her about my prescription and she replied they were getting ready for lunch break and that she didn't know if they had my prescription available and if not available it would not be ready until after 230 pm. I told her I live 5 miles away and the traffic was bad and I did not want to have to make another trip. She didn't seem to care since she didn't even bother to physically check to see if my meds were there.

Just showed up for my flu vaccine. Scheduled it and completed all paperwork online. When I arrived, they know nothing about it, are completely lost, and having me repeat the process. I will NEVER trust these bozos with anything health related again.

Always closed because don’t have enough staff. Long lines. Never fill prescriptions at time they say will be filled. Even if app says prescription is filled, prescription is not filled and after waiting in 30 min line have to wait another 30 minutes for them to fill prescription. Walgreens has become an absolute disaster and now they are adding vaccines and urgent care and they can’t do the basics of filling prescriptions. Total lunacy!

Tried to get someone on the phone. It took 40 minutes. This is crazy! This was a very lengthy time because we were cut off twice before that at about the same time of waiting to find out about some very important medicine!

I called the Nashua NH Walgreens (Amherst St), on 9/23/23 to check on the status of my prescriptions that were called in by my Doctor on 9/21/23. The phone for the pharmacist rang and rang and no one picked up. After several unanswered rings, I hung up and called the pharmacist again and got the message there were two callers ahead of me, then one caller, then the phone rang and rang and again no one picked up although it appeared after several rings that the call would connect and it appeared that I was then immediately placed on hold. This happened several times over and I could not get through to anyone in the pharmacy. As I could not get through to the pharmacy, I called and asked to speak to the store manager. The manager, Dan, took my call and offered to connect me directly to the pharmacy. He said I would be connected and not to hang up.

It should not take 5 phone calls (waiting on hold) and additional time on their website to find out whether a local store has the Covid vaccine. I telephoned my local store and they said they had it but that I had to make the appointment online. The website said they did not have any within a 25 mile radius. The first time, the call was routed to a call center. The call center transferred it to the store. The store transferred it to the pharmacy who was closed for their lunch hour. I was told to call back in 10 minutes. Several times after waiting for an extended period, my call was dropped even though I had not moved. Eventually a pharmacist said they do have it but they only have enough to fill for the appointments that are already scheduled. Is there some reason that they could not share this information with the other people that work in the store including the pharmacy techs??? They have the worst customer service!

Worst customer service ever! I spent over 2 hours on the website, on the phone speaking with 3 different people…All of whom I had to wait at least 5-10 minutes for. Do you know you cannot pick the store you want to be vaccinated in? You put in a date and you get 10 OTHER stores! When I did speak to MY store, she said yes we have the updated Covid. You have to make the appointment online. But AGAIN the website would not let me pick THAT store and it NEVER came up even when it’s EXACTLY the same zip code as mine. ** show. I’m ready to switch after 30+ years to CVS.

TERRIBLE customer service at the Walgreens on Miller & 94th ave in Miami Florida 33165. They will answer and hang up for 30 minutes while you’re on hold. You will hang up, not having spoken to anyone. My last couple of attempts. Not just an “off” day for them.

Walgreens in Starkville, MS is the worst. I have a comfort dog and I was told I had to leave the store. I’m holding Chance in my arms. The Pharmacist called me rude and refused to talk to me. Pitiful!!

They just don't care they are not here for us. They're just doing their time. More interested in the personal lives and accidentally having to work. Don’t come here unless you have to. There are many other pharmacies.

Can speak to the pharmacist on phone. Phone rings then they hang up on you. Terrible service. Finally gave up trying after numerous attempts. Will have to visit the location in person to resolve my issue.

Walgreens sucks. I went to the trouble to order 4 vitamin items online. At checkout there was a 'problem'. The problem was with walgreens. So I called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said I would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time I ordered online there was also a problem and I had to straighten it out in the store. This chain of stores is not worth my time or yours.

Never ran out of meds in 20 years taking them. UNTIL… I switched to Walgreens. I mean they are so horrible it’s unbelievable. Have fun with some issues every month 'cause they’re legitimately awful compared to any other pharmacy. You could have the exact same thing sent the exact same day every single month and Walgreens still will act confused when they get your order. They’ll never save the correct coupons so have fun showing insurance every month. Even though it’s the same, literally every single month. They will always lie about more delays because they don’t know how to operate a pharmacy. And treat you like you did something wrong. Just a horrible place.

The Pharmacy feedback 7401 RiverRoad North Bergen 07047. I called them first thing in the morning to see if they could transfer my prescription from CVS to Walgreens. I was covid and high risk and this Walgreens had ** in their stock. She was very rude saying she can't do it because she is so busy and I needed to talk to my doctor again. I told her that I used online doctor and can't reach him again. And this is my day 5th so I have to start these pills today. She said "You have to have your prescription and I am packed". Despite the fact that my situation was critical. I am sure she was just a non-qualified person dispensing medicines but not a pharmacist.. They should stop offering healthcare services.... The CVS as soon as I call said that they had it in another location and offered to transfer there. They sorted out everything for me.. I will NEVER use their services anywhere again! They are not using pharmacists but non-qualified personnel.

While visiting my pharmacists I talked to Male Pharmacist asking him to research drugs available to me for a particular and specific purpose. He refused me and asked why he wouldn't look it up he said it didn't exist. I told him it did exist and that I had ordered it from another pharmacy before. He still refused. I asked him. He was pressuring me to do my own research to find the drug. He simply walked away from me.

To be clear, this is not about the actual staff that works at this pharmacy, but about the introduction of a useless call center that they’ve started to use. I called today and was told my son's prescription would be ready at 8:45. Thinking I had been talking to actual staff in the store, I went on my merry way. I get to the pharmacy, and I’m told that, not only is his prescription not ready, they don’t even have the medication. If I had known that I could have called his doctor and tried to find it elsewhere. Please explain to me the point of having a call center that gives wrong information. I don’t even know why I bother to write this. Walgreens, the company, doesn’t give a crap about their patients. This is asinine.

WALGREENS DRUG STORE #03102- One of our patients went to this store. Was her insurances did not covered her medication and she needed to pay out of pocket. The patient informed our office and we called the pharmacy. When we spoke to the pharmacist she states that a simple generic cough medication such as ** was not covered my most insurances (which we knew she was lying, we had prescribed other patients this medication and had no issues picking it up from other pharmacies). We asked that could it be possible, the patient has Medicare and Medicaid. She had not even try running the claim through Medicaid. We then were informed by the pharmacist that it is not covered and she can use a coupon to lower the price, which was $56.

EVERY time I am prescribed medications to Walgreens, it takes multiple days of calls AFTER the prescription is due to obtain the prescription. I want to switch to ANY other drug store to stop having to babysit them as they have no process or organization and think nothing of telling you to come on over it will be ready when you get here. You wait a day and check online and it's still not ready. Start the process all over. It could be a fulltime job. I might as well work for them. At least I would get paid for doing the job. Complete failures,

1. Staffing shortage - Every store, not just one. I actually feel bad for the pharmacist and technicians. The phone consistently rings because no one can answer it. If you call a store be prepared to wait, sometimes over a half hour. The shortage makes a hostile working environment and a bad experience for the customers.

Walgreens in Madison Ohio really sucks. They don't do what they say, bill the wrong part of my insurance constantly and I still haven't gotten my scripts yet. Still waiting. I won't not recommend them at all, but I have to use them for my DME. I have never seen a pharmacy that is incompetent like this one is, don't think they know how to bill insurances correctly. It's all I've gotten from them is the complete run around for almost a week. They obviously don't give a damn if their customers have what they need and rely on to live. I get better service from Wal-Mart's pharmacy. At least they do their job and do as they say. Unlike Walgreens who doesn't, they told my Dr's office they would send over the prior authorization papers so I can get my DME and they never sent them over. So aggravated and fed up with them and their **. It's really bad when you can't get your diabetic supplies that you rely on especially to survive.

I was ordering my prescriptions in Mesquite NV until I learned they were ripping people off. I switched all my prescriptions over to Amazon and saved $3,966.15 per year and yes Amazon can ship refrigerated drugs and they're delivered the next day to your front door. So there's also the fuel savings on top of prescription savings.

This pharmacy is so slow! I think it's because it caters to mostly **. They are slow and nonchalant! And there is never more than 1 tech no matter how long the line is... It's just terrible. People are sick, pregnant, old, tired!!! You name it!!! It doesn't matter! They have one speed and it's EXTREMELY SLOW!!

Always having scripts not in stock and having to wait until they order them and then sometimes they don't come in. Having to go without my heart medicine for a couple days because they didn't have in stock. Then they made a mistake when they gave me a parcel and now having trouble getting my insurance to cover it. This goes on all the time, it is just one example.

I made an appt at my usual Walgreens for a COVID-19 booster shot. It was a Sunday and the place was deserted. The pharmacist said she was too busy to honor my appt. I scheduled another appt an hour later at a different Walgreens and got a similar refusal. Tried once more at another Walgreens and got an argument about not meeting the criteria. It was yet another excuse to avoid doing their job! I finally scheduled one more time at a CVS pharmacy. Also very deserted but I was vaccinated immediately by their pharmacist without any hassle or delay. So I decided I will never give any Walgreens my business again.

I was very confused on some pricing but overall the experience was amazing thanks to one employer Diane. She stayed with me on the register and explain to me about offers and deals that I had. She even showed me how to use the app. Thanks to her I will be coming back to the store more often. Hopefully I get to see her again. Also thanks to Jacobe for running around the unlock things for us.

I've been a customer of Walgreens since 1975. In the Chicago location that I used for 20 years the service was awesome and efficient. Now back to Texas using the Colleyville location I leave frustrated every time which is about 3 times a month. There was a young new employee today who said she couldn't hear me (even though she repeated my address to me) and asked for identification. I was in a hurry and had been waiting in line a long time so I wasn't pleased that I had to rummage through my purse for my license when no one had asked for that before. Every movement she made was without any level of urgency. I don't know the reason but I see service going downhill every time I'm there. Maybe it's just time to move on.

I have been dealing with this pharmacy for over a year and nothing changes. Do not try and call because you will waste at least an hour of your day and they are unbothered by the lack of customer service as well as getting your medication on time. They treat people as numbers and have no empathy for your situation or your needed medication. I have had enough with this company and have since switched over to Publix where they treat you with the utmost respect and actually care. Walgreens needs to close down what a disgusting way to treat people who just want their medication filled on time and with a smile. Is that too much to ask? YES IT IS for this company! 24 hr Walgreens on N. Main St. Summerville S.C. 29483.

Month after month. Whether my prescriptions are controlled substances or "just" life saving Diabetes meds. Walgreens ran our "Family owned pharmacy" out of business in the name of Big Pharma. Ever since, my family and I have had nothing but trouble getting prescriptions filled. They outright lie about why the scripts are late, being picked up early, need a doctor's referral Etc. Ever since the Left has taken over our government they claim it's all about Equity. That would be accurate if ALL ** were equal. I have been told they are out of stock for ** (long acting insulin) only to have a person of color pick up the same script early.

The pharmacy sent me a message saying my meds were ready. I wasn't able to go and pick them up until 3 days later because the only hours they are open are the hours that I am at work. I sat in a 30 minute line only to be told the meds had been "put back" and they would have to reorder them. Excuse me?? I need this medication to survive. It's on automatic reorder and I have 10 days to pick it up. The tech was EXTREMELY rude, flailing her hands around and saying to me, "Well, you should have picked them up on time." Lady, those meds have been on automatic refill for FOUR YEARS and I've never had to pick them up immediately. She then started telling me that 2 other meds had been picked up at a different location. Yeah, that was LAST MONTH and had nothing to do with what we were doing now.

Any time the prescription cannot be filled due to some issues, the pharmacy should be reaching out to the doctor instead of telling the patients that unable to fill the prescription. Every time our office tries to call PHARMACY to answer their phone calls, or call in prescription, we go on answering system that makes us wait more than 30 to 40 minutes (same message, every call ”there are more than three calls waiting ahead of your call”). Many times we hang up because we have no time to wait anymore. They need to have somebody answer the phone calls from physician’s offices, quickly rather than making them wait 30 to 40 minutes.

I have been refilling a prescription for over 2 years now, every month, same Walgreens. Each month I call before I go wait in line for 45 minutes, to make sure the prescription is ready. They have never answered in less than 30 minutes, and it can take up to an hour on hold. Even though they have had the prescription for more than a day, they haven't bothered to order the medicine until I call. Sometimes calling doesn't help, because when I arrive, it was entered into the computer wrong (as cash pay) and they didn't fill it because it was too expensive for 'someone' to pay.

So many times it states my prescription is filling, then ready, go back double check since hadn't received a text and then it on hold, delayed or needs approval. Get 2 prescriptions every 30 days, yes guess controlled substances but NEED them to function and they've been saying it's too early to fill at 31days? Say what, see date on bottle from when picked up last as well as the app tells you when last received. But each month gets worse and worse. Then day actually need medication, had doctors appt at 1pm and was due for refill that day actually day prior l, so overdue. Called pharmacy after work so could pick up on way home, almost 5hrs after doctor called it in and they put me on hold for a bit, then said, "Yes we received it. Just need to fill it."

I'm ready to move my family's business to another pharmacy. This last problem is not being able to fill a regular prescription because I obviously had been shorted pills last time. I run out and can't get a refill because the insurance says it's too early. This happened 3 months ago and now again. I had to speak to 4 different operators. The last one pulled a "Hello, hello, please call back." And hung up!!! Well, that blew the top of my head off!!! I could write a book on their mistakes. I'm done!

Can someone please explain the definition of customer service? Apparently the Walgreens Pharmacy has now turned into CVS. I thought y'all were better than that. Shame on me.. People tried to explain to me that Walgreens Pharmacy was always the better of 3 or 4 different pharmaicis on the Fort. WRONG! How many times do I really need to get a pre-authorization from my doctor. Who has to argue about medication that YOU NEED? I wonder how many patients you've turned away because YOU can't find their information. It's sad. Good luck to whomever set foot there.

Walgreens Pharmacy on Grand Ave. is horrible!! They lie about everything including prescriptions they haven’t filled but insist have been picked up!! Do not use this pharmacy…. run to CVS or any other pharmacy!! A nightmare of an experience!!! This place could cost you your life with the unprofessional practice and horrible service!!!

When large corporations cannot serve their community, they need to CARE ENOUGH about their customers to make arrangements to fill their critical scripts. I live in a small town and my SSRI, Effexor, was sent there. After several days of being "in process", they now post a "temporarily closed" sign with no instructions for customers on when or if it will re-open. This has caused me to go into severe withdrawal and has disrupted my work and basic functionality this week. This is a drug that should never be stopped abruptly.

The Walgreens Pharmacy on the corner of California street and Spruce street in San Francisco: HORRIBLE SERVICE!!! To reach out to them takes more than ONE HOUR and then they just HANG UP!!! The WORST STAFF EVER!!! I've made a several calls and ALL of them took me, at least, 45 minutes to get someone on the phone, yet, they were NOT able to help. All other calls take more than an HOUR after that- they just hang up.

Purchased the gift card and the very next day someone had taken the funds in a different state! The person who asked for the card is a scammer! Do not purchase this card!!!! They should take this card off the shelves!

The main Walgreens.com and app has contradictory information. For example some prescriptions I’ve filled as of the last month and it shows last filled January 2023. My psychiatrist calls in refills every 4 months when I see him. Some of those show no refills when I know this to not be the case. They’re all prescribed together. My endocrinologist called in 6 months of ** a month ago, app shows no refills.

Absolute worst pharmacy ever had to deal with in my entire life. This place is so slow. Staff don't know how to do anything. This place is pitiful. Over 10 people in line as I am typing this. Expect to wait a very long time in line.

I called earlier today and put in a request for delivery. 3 hours later I called Walgreens pharmacy to find out when my prescription would be delivered and got hung up on. I called customer service who said she would notify upper management. She called pharmacy to see what was going on and disconnected me. I am very ill and this is a terrible way to treat customers especially sick ones. Something needs to be done.

This is for the pharmacy only, so my Dr sent the rx in yesterday and their system/app is always messed up and you have to call to verify if your order is done yet or not. Until today the past month trying to get through on the phone is 1-2hr wait. Which is another issue in itself. So my rx sent yesterday was pending got busy and didn't stop by. Today I call and they flat out told me the other patients meds are more important than mine and that's why they were not filled yesterday! Like are you seriously telling me I'm less important than others? What kind of customer service is that.

I have on two separate incidents have received the wrong prescription. Once they gave me the wrong Insulin and now blood thinner meds instead of blood pressure med and someone else's script. This is unacceptable.

I got a package from Walgreens through Sembell LLC which does shipping and the package had bedbugs in it!!! I tracked it down and Walgreens go through Sembell which let private people do the shipping and my package had bedbugs in it!!!!

Very long, long lines, they do not keep high blood pressure and insulin medication in stock, every month at the same time these medications are up for refill, but in the last 3 months, getting medication anywhere from 3-4 days late. Medications are never on time. Communication between them and the doctor, is not executed.

Please BOYCOTT Walgreens. We pro-choice people are extremely disappointed in the Walgreens management for refusing to ship abortion pills to the states that have banned abortions, and EVEN those states that might ban it.