Walgreens Pharmacy Reviews

I have been ordering from them, and they have been using FedEx for a bit then they switched to USPS. I really hate USPS here! USPS is really SLOW!!!! I have to wait for 1 to 2 weeks for my orders. NO MORE ORDERS FROM ME!!!! GOODBYE!!!!

Never order your prescription online with Walgreens. Those people are lack of experience and knowledge. You don't get a instant response from any human. I don't believe they were that too busy for responding. And also same goes to the pharmacist at Walgreens. I have to keep the cream that was not what I ordered and won't let me a refund or return. First time and will be the last with Walgreens. There's many pharmacies and online order for meds. GO ANYWHERE BUT NOT WALGREENS!! They don't even worth a star.

Walgreens Pharmacy Palm Harbor, Florida, off Alderman Road. This store is terrible. I asked them to call my pharmacy up north to get my prescription transferred, which is an easy thing to do. I filled out a form requesting that. When I called 24 hours later to speak to the pharmacy to see if it had been done yet, I was put on hold for thirty minutes and then hung up on. Then I checked with my pharmacy up north, and they hadn't been called. Then I went to the Publix Pharmacy. They called while I waited. Customer service was excellent. I found my new pharmacy.

This place is horrible. They need to close it because they don’t value their jobs or the customers. This latest experience which led me to have to go out in the rain to get my meds from the store. I get there to be lied to my face that they attempted delivery three which was a lie and they said my mom called the day before to get my meds but she’s been dead since August and the older lady showed me the delivery pkg with my mom's name on it but they wouldn’t give me that envelope. We live in two different buildings so if they attempted delivery to her no one would accept it either way but they never came.

The only reason I’m giving this a two star review is because the pharmacy tech was beyond helpful and apologetic of how rude the pharmacist was. I came in for a flu/covid test which I made an appointment for in advance. The pharmacist spoke to the tech as if I wasn’t standing right there. She said she’s going to have to wait we’re behind. The tech said, "Okay well she did make an appointment online and she was her before her time." Jennifer, the pharmacist, said, "Well it doesn’t matter. Tell her it will be 45 minutes." I said, "Okay. Well I have a busy day can I leave and come back." Again, I’m standing right in the middle of these two ladies and Jennifer is in my direct view. Jennifer says, "If she leaves and comes back she will lose her spot in line and it will be another 45 minutes. So she can do what she wants but she’ll end up waiting longer."

I am absolutely shocked and disgusted by the incompetence and lack of care shown by the Walgreens pharmacy on Palm Beach Lakes Boulevard in West Palm Beach. Yesterday I was released from Palm Beach Gardens Medical Center after undergoing major open-heart surgery for aortic valve replacement caused by bicuspid aortic valve stenosis. The hospital sent NINE critical prescriptions to this Walgreens location before my discharge so I could begin recovery safely at home. When I arrived almost 20 hours later to pick them up, I was informed only ONE prescription was ready. The other EIGHT had not been filled because they “had to order them.” Nobody called me. Nobody warned me. Nobody attempted to transfer the prescriptions to another pharmacy. Nobody seemed to care that I had just come home from heart surgery and medically depended on these medications.

I am advising you not to do business with Walgreens. I have pancreatic cancer and need medicine to extend my life. My doctor sent a prescription for CREON, an expensive pancreatic drug. The order was made on Monday, May 4th. I was told the pills would be ordered that day… I got a text from Walgreens the next day (5th) saying the prescription was on hold -reviewing insurance, and no action is needed. On the 6th, since I desperately need this drug, I went to the store and talked to the pharmacist. She said someone from the upper echelon at Walgreens had randomly put the drug on hold because it said the medication must be taken with food. She said it was out of her hands didn’t know when this would be resolved.

Consistently not having my scripts when needed. I always run out. They made a mistake on my dosage and now I can't get my meds for another 7 days. I went in yesterday to resolve the issue. I was told it would be taken care of by about 4 pm. It is now the next morning, I just called them and nothing has been done to resolve the issue. This is just one account of problems with them and my prescriptions. Unfortunately there's not another place to get my meds due to my insurance company. Please fix the problems at the Greenville Michigan location. I can not go without my meds all the time because of their mistakes.

Very disappointed with my service at the pharmacy, or I should say lack of service because I did not receive any! I waited in line for 5 to 10 minutes while the pharmacist tech and pharmacist had a lengthy conversation about an airline going out of business! I was completely ignored while waiting at the counter for help. After 5 to 10 minutes standing there, a woman walks straight up in front of me and the pharmacy tech came over and helped her, even though I had been standing in line and I know she had seen me waiting there, while carrying on her conversation. Completely disgusted at the service will be taking my prescriptions and business elsewhere!! Avoid at all costs 13130 Dale Mabry, Tampa Fl.

Most reviews tend to come from frustration, but I wanted to take a moment to recognize a truly great experience. Prescriptions can be complicated, with a lot of moving parts, and it’s easy for things to fall through the cracks. That’s why I really appreciated the help I received from ** at the Walgreens on 137th Ave and 153rd Street in Miami. Instead of giving a routine answer or sending me elsewhere, she went out of her way to find a solution. She took the time, made the effort, and genuinely cared about helping me—not just completing a transaction.

On a recent request to refill a prescription using GoodRX, the price that the pharmacy quoted me was almost three times more than the coupon I saw online. I asked one person why and they told me that I would have to call GoodRx. I called back in another day and the second person that I spoke with did not give me an answer that made sense to me. I got the feeling that they were both just wanted to get me off of the phone. I understand that it may have been busy, so if that was the case they could told me they would research the matter and call me back. I would up having the prescription transferred and as a result I saved more than $80 dollars.

1 star is the lowest that is allowed but is still higher than they deserve. Prescriptions are always delayed, I'm not sure if is because of upper management or poor department managers. I am now waiting for the 8th day for my prescriptions.

I went in to Walgreens this morning looking for Memory Support by Walgreens, since I knew what the package looked like I went up and down the vitamin aisle twice not finding it. Sue, a pharmacy tech came up and asked what I was looking for and joined the search. We both went up and down the aisle not finding it. Sue brought out her phone and could not locate them (must have been discontinued last month after I bought 4 boxes for the ladies at the retirement home). She was so very nice, helpful and apologetic (I didn't she should apologize for something she has no control over). I would give more stars if I could.

For over 30 years, I have been happy with my Walgreens at 8000 Lake Underhill, Orlando, but I have to say when I went yesterday, it was close to lunch and I knew there would be a line of cars but I had to get my prescriptions. I was prepared for a long wait. Luckily, I was the 4th car in line so I thought, ok, not bad a half hour maybe. Happily, it was less than 10 minutes, and the young man at the counter was so good, in TWO minutes of driving up to the window, he handed me my prescriptions. He is pleasant but mostly fast and efficient. It was like watching a commercial in fast forward. I really appreciated not having to wait long. It was great to see Walgreens having such hard-working people to take care of their customers who need their medicine.

I have been with Walgreens-Arleta for years (my mistake for sticking with them that long!). Usual problem I have with them is… I have to wait for certain medications to get ready because they’re always out of stock (every month!). Messes up my pick up schedule (every month!). I have to do several pick ups instead of one per month. Delivery is not an option for me because they just leave meds wherever and get lost in our apartment building. The other complaint I have is, the Walgreens app says my meds are ready.

How are they still in business? Never have my prescription in stock, zero communication. They need to shut it down. What a disaster.

Walgreens Honeyeye fall NEW YORK. The lady at the cash register. She asked me for my insurance card. I gave it to her in her Hand. When you gave it back to me. SHE PUT IT ON THE COUNTER! NOT MY HAND 4/2026. She is very prejudiced. So how can someone trust THEM TO GIVE YOU THE RIGHT MEDICATION? CAN'T BE TRUSTED. 4/20/2026

My Husband and I have used the Hoover Walgreens for six years with acceptable prescriptions filled in timely manner. Both written prescriptions and the electrically sent prescriptions. More recently however the situation is not good. My husband had shoulder surgery Monday April 13th. My son in law took the paper prescription mid afternoon to Walgreens and was told that it would be about 30 minutes to an hour to be filled. (oxycodone). In about two hours my family member went to pick up the pain prescription

Doc called in script. Clerk said they didn’t get it. Then said it was under a 10-year-old address in another state. They wouldn’t remove the old “account.” Then they claimed insurance wouldn’t cover, but when I returned with them on the phone, they said they didn’t have the brand. When the insurance company and I said any brand would do, the pharmacist claimed state law prevented her from filling the script that described the medication as x mg of x drug, instead of stating the brand. Exasperated, I asked them to delete my data from their database, and they refused, claiming that only “corporate” could do that. “Corporate” then on the phone read me the old address and then said they didn’t have any records of me in their database. Huh? These people are insane.

The worst!! Most rude employees I've ever encountered. They need an entire new pharmacy staff...

I’ve been a loyal Walgreens customer my entire life—my parents filled my prescriptions here when I was a kid, and I’ve continued that loyalty as an adult. After my recent experiences, but specifically my experience tonight, at the Central Ave location, I’m honestly questioning why. I had a prescription that had been pending for an entire week. I was told it would be ready today, yet I received no updates or communication of any kind. Because I needed it urgently, I called the pharmacy multiple times throughout the day. Each time, my call was either picked up and immediately hung up, or I was left on hold for extremely long periods—over 30 minutes once, and more than 16 minutes another time and then was still hung up on.

It seems like Walgreens is out of stock often on medications my doctor prescribed. I will probably change pharmacies.

My husband gets the same prescription every month and every month it's a nightmare getting the prescription filled. Either they are out of stock, they need to know why he's taking the medication, refuse to fill the script as written or it's "pending" with no time frame on when it will be ready. RIGHT NOW I'm sitting in a Walgreens pharmacy waiting OVER AN HOUR for my husband's prescription and the cashier's attitude was very flippant towards me when I said I needed to wait for it. The cashiers and pharmacists at this location leave a lot to be desired.

I want to thank Walgreens Pharmacy. They were so incompetent, and I told them so. For this reason they told me to never come back. That was the best idea EVER!!!! I am now with Amazon Pharmacy. They are cheaper, and efficient, and they keep up on my prescriptions without any problems, and they are shipped eight to my home. Thank you again Walgreens for asking me to go somewhere else.

This is the second month in a row that I have had to wait for my Adderall. Last time it was 3 days, this time it is going over a week. I have cerebral palsy and Adderall helps my brain a lot, right now I am suffering from severe headaches and very anxious. I am 66 years old and have been on ths medication most of my adult life, Walgreens is really messing my life up by doing this, my quality of life doesn’t exist right now and that's terrible because they do not know how to reorder or help patients at all!! If there is a lawyer that can help pls do?!

I am writing to share my concerns regarding the pharmacy service at the Walgreens location on 33rd and Boulevard in Edmond, Oklahoma. Unfortunately, the level of customer service at this location has been consistently disappointing. It is extremely difficult to reach the pharmacy by phone, as calls often go unanswered. Additionally, many patients report ongoing issues with their prescriptions not being ready upon arrival, despite prior confirmation or reasonable processing time. This leads to unnecessary delays and frustration, especially for those in need of timely medication.

Walgreens Park Avenue, Grand Junction. There is little resolution in writing a review. Nothing changes. But I will write this for my own satisfaction. I started using the pharmacy from Walgreens on Park avenue when my daughter worked there. It was 7 years ago. I get one script filled there, all my other scripts are sent somewhere else. They are the worst. They have closed for days at a time with little warning in the middle of my script being filled because they did not have a pharmacist. They have changed their hours without warning, sometimes being closed on the weekends. The list goes on.

They are a health care provider and should be kept to the same standards even though lacks responsibility and laws. They do not! Use CVS or another pharmacy! Not these fools That lie they cheat they give you the run around. I called to make a complaint and was told I would get a callback from customer service, no call!

Sold me a gift card, allowed me to upload it to my account, and will not allow me to spend it. No available in store, or online support. A phone that just puts me on hold. Just thieves. Absolutely intentional.

Went to Walgreens to pick up RX and was told my insurance cancelled end of 2025. I ended up paying full price for an RX I needed. Medical rep called WG to find out why this happened, only to find out their employee(s) transposed some numbers in my insurance info. Also had requested RX refill 10 days ago. Kept getting a 'it should be in soon' robo message. 10 days late I asked what is going on. Pharmacist told me another WG 12+ miles away had this RX in stock and I could go get it there. Would not have it delivered either to me or to their store for pick up. WHAT KIND OF CUSTOMER SERVICE IS THIS!! The least Walgreens could do is reimburse me for the RX I had to pay for out of my pocket because their employees entered my information incorrectly. Wish I could go elsewhere - insurance says I have to use WG. AAAARRRGGGHHH!!! Rio Rancho User/Northern store.

3/11/26 at 2:44pm. When I drive up to the window, I saw the clerk, but I was not acknowledged for several minutes. I continued to look at her for a while. Then, I drove off. I feel like she could have at least acknowledged me by saying that she would be with me shortly. I don’t get it.

Walgreens in Buda has the worst pharmacy customer service in the whole world! When you call in, you have to wait in line for over an hour, and then they usually hang up the phone so they put you back into the queue. I literally have been trying to get a prescription filled for the past 15 days and the right hand doesn’t know what the left hand is doing, and it never gets filled when you go there in person. It appears that they’re short staffed. They’re always very busy and hectic and chaotic. This translates to rude customer service. I’ve never experienced anything like this, and I’ve lived in New York City! I’ll be following a report with the pharmacy board as well.

Yesterday, I stopped by the drive up window as I always do to pick up my wife's monthly prescription. The pharmacy technician said it would be $13 and some change. I gave my Florida Drivers license, my credit card, and waited. The technician said that they could not release my wife's rx because my driver's license had expired. It is a valid state identification, issued by the free State of Florida. So, I went back today with my wife's driver license, her prescription card, and her medicare card in hand. They still would not let me pick up her rx. This company is stupid. Their employees are stupid. And, as I am a very old fellow, I have a very low tolerance for stupid. Have been a Walgreens customer for about 50 years now. Will be changing to one of the many competitors in the area today. They just lost my business, my wife's business, and my family's business and anyone else that I can come in contact with. Americans vote with their wallets.

This is the worst pharmacy in America today. They constantly screw up prescriptions, never fill on time, they are driven by greed and overcharge customers they have a completely incompetent customer service and it's usually nonexistent or lazy and incompetent. Every store within a 30 mile radius of me has a 1 star rating out if 5. I'm stuck using the crooked, incompetent crooks this month, but next Rx fill I'm going elsewhere. I post on every site I can to warn others do not use Walgreens. Their stores overcharge on every single item they sell. Their pharmacy only employs incompetent crooks and their corporate office is the worst and does nothing to assist people because they simply do not care one bit about customer service!!! Literally the worst store operating in America today!!!

I recently left the hospital after 10 days stay at the ICU plus a few at the intermedia PICU. I was prescribed quite a few medications and I now depend on oxygen 24/7 situation that was explained to them in order to get my meds as soon as possible. I did get ZERO meds in time. When I called they blamed me for not calling, the kicker? I did call, was put on hold 3 times, all of them over an hour with no answer. I explained that to them and the employee proceeded to tell me how lucky I was because people have to wait two or more hours to talk to them.

So I’m a customer Walgreens In Simpson Rd in Kissimmee, which is 3001 Simpson Rd. The problem I’m having right now. They are not picking up the phone at the pharmacy. They have me on hold for like half an hour. They pick up the phone and they hang up without saying hello. That’s number one. Number two I called the store manager. They got nothing to do with the pharmacy. They try to help me. The same thing happen again.

I am writing to express my disappointment with the service I received at the Walgreens store on Covington Highway on Saturday, February 21, at approximately noon. Despite visiting this store over 10 times in the past decade, I have never had a more unpleasant experience. Upon entering, I noticed a lengthy queue, which I was willing to accommodate as I was there to use the Western Union service. However, I was disturbed by the interaction between a manager and an elderly customer at the register. The manager was dismissive and rude, directing the customer to check the pharmacy without offering assistance or resolving the issue. Notably, the manager repeatedly stated that she was the only one working on the floor, implying that the customers were somehow responsible for the lack of staffing.

Walgreens 13031, across the street from Britton in South Tampa. I have to say, that there is a new pharmacy team with improved service. The staff is professional and knowledgeable. I am pleased with the change.

Rude and disrespectful. Do not waste your time and money here. The Pharmacy Techs at the Coors and Montano location are disgusting, the way they treat customers. Seriously go anywhere else.

Let me start by saying I am disabled now. I have never in my life been treated so poorly by a company like I do at Walgreens. On top of the fact I am sick and tired of a foreigner at the cash register who speaks no English. I'm sick of the foreigners at my local Walgreens treating me like crap. Walgreens is not a better pharmacy. My entire family hates it hates it. I hate the people because they're disgustingly rude. I hate being on the phone ordering my medicine and it never gets done and then I get excuses excuses excuses as to why they don't do their damn job. There's a ** kid that stands in the drives through and plays on his phone and tells you to wait until he gets a chance to deposit. I am leaving this crappy company for Costco. I can't stand it.