Walgreens Pharmacy Reviews

How are they still in business? Never have my prescription in stock, zero communication. They need to shut it down. What a disaster.

Walgreens Honeyeye fall NEW YORK. The lady at the cash register. She asked me for my insurance card. I gave it to her in her Hand. When you gave it back to me. SHE PUT IT ON THE COUNTER! NOT MY HAND 4/2026. She is very prejudiced. So how can someone trust THEM TO GIVE YOU THE RIGHT MEDICATION? CAN'T BE TRUSTED. 4/20/2026

My Husband and I have used the Hoover Walgreens for six years with acceptable prescriptions filled in timely manner. Both written prescriptions and the electrically sent prescriptions. More recently however the situation is not good. My husband had shoulder surgery Monday April 13th. My son in law took the paper prescription mid afternoon to Walgreens and was told that it would be about 30 minutes to an hour to be filled. (oxycodone). In about two hours my family member went to pick up the pain prescription

Doc called in script. Clerk said they didn’t get it. Then said it was under a 10-year-old address in another state. They wouldn’t remove the old “account.” Then they claimed insurance wouldn’t cover, but when I returned with them on the phone, they said they didn’t have the brand. When the insurance company and I said any brand would do, the pharmacist claimed state law prevented her from filling the script that described the medication as x mg of x drug, instead of stating the brand. Exasperated, I asked them to delete my data from their database, and they refused, claiming that only “corporate” could do that. “Corporate” then on the phone read me the old address and then said they didn’t have any records of me in their database. Huh? These people are insane.

The worst!! Most rude employees I've ever encountered. They need an entire new pharmacy staff...

I’ve been a loyal Walgreens customer my entire life—my parents filled my prescriptions here when I was a kid, and I’ve continued that loyalty as an adult. After my recent experiences, but specifically my experience tonight, at the Central Ave location, I’m honestly questioning why. I had a prescription that had been pending for an entire week. I was told it would be ready today, yet I received no updates or communication of any kind. Because I needed it urgently, I called the pharmacy multiple times throughout the day. Each time, my call was either picked up and immediately hung up, or I was left on hold for extremely long periods—over 30 minutes once, and more than 16 minutes another time and then was still hung up on.

It seems like Walgreens is out of stock often on medications my doctor prescribed. I will probably change pharmacies.

My husband gets the same prescription every month and every month it's a nightmare getting the prescription filled. Either they are out of stock, they need to know why he's taking the medication, refuse to fill the script as written or it's "pending" with no time frame on when it will be ready. RIGHT NOW I'm sitting in a Walgreens pharmacy waiting OVER AN HOUR for my husband's prescription and the cashier's attitude was very flippant towards me when I said I needed to wait for it. The cashiers and pharmacists at this location leave a lot to be desired.

I want to thank Walgreens Pharmacy. They were so incompetent, and I told them so. For this reason they told me to never come back. That was the best idea EVER!!!! I am now with Amazon Pharmacy. They are cheaper, and efficient, and they keep up on my prescriptions without any problems, and they are shipped eight to my home. Thank you again Walgreens for asking me to go somewhere else.

This is the second month in a row that I have had to wait for my Adderall. Last time it was 3 days, this time it is going over a week. I have cerebral palsy and Adderall helps my brain a lot, right now I am suffering from severe headaches and very anxious. I am 66 years old and have been on ths medication most of my adult life, Walgreens is really messing my life up by doing this, my quality of life doesn’t exist right now and that's terrible because they do not know how to reorder or help patients at all!! If there is a lawyer that can help pls do?!

I am writing to share my concerns regarding the pharmacy service at the Walgreens location on 33rd and Boulevard in Edmond, Oklahoma. Unfortunately, the level of customer service at this location has been consistently disappointing. It is extremely difficult to reach the pharmacy by phone, as calls often go unanswered. Additionally, many patients report ongoing issues with their prescriptions not being ready upon arrival, despite prior confirmation or reasonable processing time. This leads to unnecessary delays and frustration, especially for those in need of timely medication.

Walgreens Park Avenue, Grand Junction. There is little resolution in writing a review. Nothing changes. But I will write this for my own satisfaction. I started using the pharmacy from Walgreens on Park avenue when my daughter worked there. It was 7 years ago. I get one script filled there, all my other scripts are sent somewhere else. They are the worst. They have closed for days at a time with little warning in the middle of my script being filled because they did not have a pharmacist. They have changed their hours without warning, sometimes being closed on the weekends. The list goes on.

They are a health care provider and should be kept to the same standards even though lacks responsibility and laws. They do not! Use CVS or another pharmacy! Not these fools That lie they cheat they give you the run around. I called to make a complaint and was told I would get a callback from customer service, no call!

Sold me a gift card, allowed me to upload it to my account, and will not allow me to spend it. No available in store, or online support. A phone that just puts me on hold. Just thieves. Absolutely intentional.

Went to Walgreens to pick up RX and was told my insurance cancelled end of 2025. I ended up paying full price for an RX I needed. Medical rep called WG to find out why this happened, only to find out their employee(s) transposed some numbers in my insurance info. Also had requested RX refill 10 days ago. Kept getting a 'it should be in soon' robo message. 10 days late I asked what is going on. Pharmacist told me another WG 12+ miles away had this RX in stock and I could go get it there. Would not have it delivered either to me or to their store for pick up. WHAT KIND OF CUSTOMER SERVICE IS THIS!! The least Walgreens could do is reimburse me for the RX I had to pay for out of my pocket because their employees entered my information incorrectly. Wish I could go elsewhere - insurance says I have to use WG. AAAARRRGGGHHH!!! Rio Rancho User/Northern store.

3/11/26 at 2:44pm. When I drive up to the window, I saw the clerk, but I was not acknowledged for several minutes. I continued to look at her for a while. Then, I drove off. I feel like she could have at least acknowledged me by saying that she would be with me shortly. I don’t get it.

Walgreens in Buda has the worst pharmacy customer service in the whole world! When you call in, you have to wait in line for over an hour, and then they usually hang up the phone so they put you back into the queue. I literally have been trying to get a prescription filled for the past 15 days and the right hand doesn’t know what the left hand is doing, and it never gets filled when you go there in person. It appears that they’re short staffed. They’re always very busy and hectic and chaotic. This translates to rude customer service. I’ve never experienced anything like this, and I’ve lived in New York City! I’ll be following a report with the pharmacy board as well.

Yesterday, I stopped by the drive up window as I always do to pick up my wife's monthly prescription. The pharmacy technician said it would be $13 and some change. I gave my Florida Drivers license, my credit card, and waited. The technician said that they could not release my wife's rx because my driver's license had expired. It is a valid state identification, issued by the free State of Florida. So, I went back today with my wife's driver license, her prescription card, and her medicare card in hand. They still would not let me pick up her rx. This company is stupid. Their employees are stupid. And, as I am a very old fellow, I have a very low tolerance for stupid. Have been a Walgreens customer for about 50 years now. Will be changing to one of the many competitors in the area today. They just lost my business, my wife's business, and my family's business and anyone else that I can come in contact with. Americans vote with their wallets.

This is the worst pharmacy in America today. They constantly screw up prescriptions, never fill on time, they are driven by greed and overcharge customers they have a completely incompetent customer service and it's usually nonexistent or lazy and incompetent. Every store within a 30 mile radius of me has a 1 star rating out if 5. I'm stuck using the crooked, incompetent crooks this month, but next Rx fill I'm going elsewhere. I post on every site I can to warn others do not use Walgreens. Their stores overcharge on every single item they sell. Their pharmacy only employs incompetent crooks and their corporate office is the worst and does nothing to assist people because they simply do not care one bit about customer service!!! Literally the worst store operating in America today!!!

I recently left the hospital after 10 days stay at the ICU plus a few at the intermedia PICU. I was prescribed quite a few medications and I now depend on oxygen 24/7 situation that was explained to them in order to get my meds as soon as possible. I did get ZERO meds in time. When I called they blamed me for not calling, the kicker? I did call, was put on hold 3 times, all of them over an hour with no answer. I explained that to them and the employee proceeded to tell me how lucky I was because people have to wait two or more hours to talk to them.

So I’m a customer Walgreens In Simpson Rd in Kissimmee, which is 3001 Simpson Rd. The problem I’m having right now. They are not picking up the phone at the pharmacy. They have me on hold for like half an hour. They pick up the phone and they hang up without saying hello. That’s number one. Number two I called the store manager. They got nothing to do with the pharmacy. They try to help me. The same thing happen again.

I am writing to express my disappointment with the service I received at the Walgreens store on Covington Highway on Saturday, February 21, at approximately noon. Despite visiting this store over 10 times in the past decade, I have never had a more unpleasant experience. Upon entering, I noticed a lengthy queue, which I was willing to accommodate as I was there to use the Western Union service. However, I was disturbed by the interaction between a manager and an elderly customer at the register. The manager was dismissive and rude, directing the customer to check the pharmacy without offering assistance or resolving the issue. Notably, the manager repeatedly stated that she was the only one working on the floor, implying that the customers were somehow responsible for the lack of staffing.

Rude and disrespectful. Do not waste your time and money here. The Pharmacy Techs at the Coors and Montano location are disgusting, the way they treat customers. Seriously go anywhere else.

Let me start by saying I am disabled now. I have never in my life been treated so poorly by a company like I do at Walgreens. On top of the fact I am sick and tired of a foreigner at the cash register who speaks no English. I'm sick of the foreigners at my local Walgreens treating me like crap. Walgreens is not a better pharmacy. My entire family hates it hates it. I hate the people because they're disgustingly rude. I hate being on the phone ordering my medicine and it never gets done and then I get excuses excuses excuses as to why they don't do their damn job. There's a ** kid that stands in the drives through and plays on his phone and tells you to wait until he gets a chance to deposit. I am leaving this crappy company for Costco. I can't stand it.

Worst customer service I’ve ever experienced. They make me feel bad about having to serve you. Staff including pharmacist was unprofessional, and it takes a week after script is entered to receive it. This is the worst experience I could imagine.

The service at the store on Mathis Dr. is just wretched! EVERY time I go there, lines are very LONG and SLOW. Clearly the store, pharmacy in particular, needs more employees!!!! With the prices you charge, the LACK OF SERVICE is COMPLETELY RIDICULOUS. Customers apparently do NOT matter.

I have a life and death illness. I have been trying to get my insulin for about a week now. Every day I get a text saying that it's out of stock. Today I went to the local pharmacy to see if it was in. They said, "No, it's not." So I asked if there was a nearby pharmacy that had it in stock. They told me the town near me had it but I needed to talk to them. So I called the nearby pharmacy and spoke with someone. They said, "Yes we have it in stock", and it will be ready in a hour and a half. I went there after waiting for 2 hours. Got up to the counter and the pharmacy tech told me it was not in stock. That when I called, I never spoke to someone in their store. I talked to someone in a different state. Never use Walgreens. Especially if your life depends on the medication!!!!

Waited to get a prescription for 15 minutes to find out it wasn't filled. Waited another 15 minutes for it to be filled, then as told to get back in line to pick it up. I didn't realize I had signed up for almost an hour to pick up a prescription!!!

I always have a problem when it comes to picking up my prescriptions! It’s giving ghetto pharmacy to me! I’ve been here to the location on Barnett Shoals rd 3 times and I’m still having a problem picking up my prescription! I even called first and the system said that my prescriptions was ready and told me how much I needed to pay! But when I got here I still can’t pick up my prescription. 😩

Hate the answering machine, can never have a choice to talk to a person. Have left a prescription refill on this, checked back on the day it said it would be ready, and said there was no record of this refill. This has happened numerous times. Pharmacy has said they would put on automatic refills, but it doesn’t happen. Always have to wait in drive through and window. Employees walk right by, but never acknowledge you are there. Only knowledge of Sauk CITY, Wisconsin Pharmacy.