Walgreens Pharmacy Reviews

I tried to place an order using the app to have it delivered and was charged 3 different times and my order didn’t go through, I called the 1800 number and was told by a rep that it was an IT issue and my money was told be returned the following day because the order didn’t process. Next day there was no return of my money. I called again and the lady said she would put in a escalation ticket and my return would be processed within 48hrs and I would get an email, it’s been 48 hrs there is no email nor my money back. Upon searching I’m seeing I am not the only person this has been done to and I’m finding it very frustrating and deceitful and I will be reporting them to BBB. I wonder how many people they’ve done this to that never noticed it. Total scam. 10/10 don’t recommend ordering from Walgreens.com or their app.

Walgreens on Elysian Fields and Gentility Blvd. NOLA has the worst customer service in Pharmacy that I have ever experienced. If you need an expensive brand name drug, they send you to another location in an upscale neighborhood because all they carry is the low end drugs based on what the customers in that area can afford. You can never wait for anything to be filled and the time they tell you to come back is never accurate. When you get back, they tell you hurry up and wait while they work on it. It is ridiculous. So I tried calling before I went back and they let the phone ring until it rolls over to another department.

Doctor ordered two prescriptions but when I called the pharmacy I canceled one because they were twice as expensive as CVS. My daughter went to pickup my one script but she was charged for two including the one I canceled. I demanded my money back but they refused stating policy doesn’t allow refunds on prescriptions. Refused to respond to the canceled prescription being filled. Pharmacist would not speak to me and hid in the back. I will not be scammed by a desperate pharmacy that is about to go under.

The pharmacy needs major help. I have been hung up on and currently I should be next in line but have been waiting 45 minutes. They need to hire more people so pharmacists can fill prescriptions. I hate this pharmacy but it is the only one nearby. Others have gone out of business.

WG in Mesa Arizona at McKellips Rd. & Lindsay RD. is (in my opinion) the worst pharmacy that could be. Been using them for about 5 years and very few times have I received my pain meds on time. Last week, when it was not filled on time, I finally got a phone call thru to them. I asked where is my monthly pain meds and the response was they forgot to order it. Order it (in caps), I have had you fill this prescription for approximately 60 times. Every 30 days, like the Government mandates. I even ask for it to be filled 3 or 4 days in advance because I realize your incompetence. I am about to move to Walmart, next door. WG's most have a sorry pay scale and can't get competent help or there must be a real ** running the place. Now I feel better, until next month when we do it all over again. (PS, adding a receipt at the bottom, is not optional).

There is an epidemic in the retail world and the pharmacy at Walgreens is not immune. Rather than owning mistakes and apologizing as grownups should and do, it is more likely to receive bluster, excuses, and blame it on someone else, even the customer. It’s absurd and akin to talking to an irresponsible, irrational juvenile at times. This behavior needs to stop across the board. Grow the hell up and own your errors.

The pharmacy in Dover, NH closes at 7. I was unable to get there by that time. I ordered my prescription to be delivered using the card on file. They were not able to use the card on file and unable to take the information over the phone. The "girl" on the phone was rude and inexperienced. I transferred my services to Rite Aid.

Washington NC Walgreens needs to be under investigation. They're never stocked on prescriptions. They OFTEN have no pharmacist on duty. In a large senior population this is absurd. Seniors are getting notices to pick up their meds and drive over there or send a family member and signage says no pharmacist on duty. On Tuesday! You should be ashamed. Half filled scripts are another problem. This is poor management at best and discriminatory to senior population.

I used to support Walgreens. It was a great store to pick up a variety of items. The quick turnaround time of refilling prescriptions was excellent. I have noticed over the past year that my local Walgreens now takes at least 3 days to refill a prescription. It comes from a distribution center and not at their location. It never used to be this way. Their prices are really high now, on everything. They have become the most expensive place to get prescriptions from. I am now looking at other options. No wonder this company is closing over 1000 stores. They are too expensive and people are looking elsewhere.

The pharmacy is simply too busy! So the customer suffers! Your doctor will send over a new prescription. No way you will get it same day! Never! Be prepared for multiple days to wait! My local W G. Was out of my regular prescription (ten years plus). The pharmacist said I could call other Walgreens to see if they gave it/rather than check the inventory electronically via a computer. His solution was for me to call around! Just go somewhere else!

The Walgreens Pharmacy based on family experience with them for about seven years at their Southern Highlands location is the most unprofessional, incompetent, lazy, inefficient pharmacy that we have ever had the misfortune to deal with. The latest incident was when our family Doctor sent them a prescription for ** for my wife. She is 83 and has disabilities so we sent our son to pick up the prescription for her.

Received a phone call from customer service and they were nice. They promised a call from the local store. I received a phone call from the local store manager with nothing but excuses. Very protective of his staff and poor customer service. Making me wait a week to receive my diabetic medicine. Followed up with customer service and received a response stating another manager would call which never happened.

What a mess. Absolutely ridiculous. Apparently they allow multiple accounts to be generated when a slight change is made by med providers. I have prescriptions that never show on my app regardless of how many pharmacy managers merge them. I can’t use delivery services without the app. Can’t order. I’m done. Had my dr send new scripts to Publix! So excited to be done with Walgreens!!!

Worst customer service ever. The pharmacist do not care about the patients who need medications. It’s nearly impossible to speak to a pharmacist, much less get the pharmacy to answer the telephone. Moving to CVS after using Walgreens for 15 years. You can speak with a pharmacist with one ring at CVS.

10962 FRANCIS LEWIS BLVD, Queens Village, NY 11429....Lines at the pharmacy are always long no matter what time of day....Why not have more than one employee at the cash register?....Or bring back "Express Pay".

If I had a choice of pharmacies Walgreens will be my last option but unfortunately, I don’t have an option since my insurance will only cover Walgreens. This pharmacy requires a 2-3 hours wait to fill a prescription. My prescription was for 21 tablets of **. I waited for 3 and returned to the pharmacy just to find out that I had to wait another 45 min for them to fill my prescription. At that point, I went over to CVS and paid in full for the prescription but CVS did it in 15 minutes. This is not the first time that Walgreens did this.

They have quite a scam going on with the BOGO items, first went to get some glucosamine, the big bottle was buy one get one free, only one bottle, this was early AM, the gal said they never have more than one of those in stock. So didn't buy anything. Bought it somewhere else where they did have BOGO and plenty in stock.

I had an appoint for 7:10PM to receive two vaccine injections. At 7:50PM no one could tell me if or when I would be helped, so I just gave up. What is the point of accepting an appointment if there is no one to service the client?

Walgreens has decided I can't buy NyQuil if my daughter is with me. I have my identification but my daughter has to also be 18 and have her id to buy nyquil. Because Walgreens is the police. They feel like they have the right to do that.

Horrible, horrible, horrible! DO NOT use this service. Awful customer service, aggressive and rude. They can't seem to ship medications timely or to the proper address. Repeated issues. Absolutely DONE using this company for anything. Waiting over. Month for refills is ridiculous. Poor value poor selection. Absolute trash of a company. They don't even deserve one star!

1560 US HWY Williamston NC 27882. RFN# **. I am having a tremendous amount of pain and suffering from past visits to this pharmacy. If it's not one thing it's another. Everything was great before these two new employees started. It's almost as if they own the place, even seems the pharmacist is afraid of them considering the fact I spoke to her and everything was fine on my status of being a customer of Williamston Walgreens, even tho Mrs. ** told me I was not to have any more prescriptions filed there. Mind you, this is like no other Walgreens in the history of Walgreens. One pharmacist, closed on the weekends, opens at 10 and closes at 6 everyday but some how still needs a 2 hour lunch break in between and 6-7 employees to run the place.

If you want a garbage pharmacy this is it. You call get a recording saying call later and are hung up on. Called hours later. Same thing. Went to pick up prescription. I was the only one in line. 2 clerks behind counter. Small ** guy with glasses closed gate and told me lunch time with me standing there. Experience has shown the manager of store and pharmacist allow this kind of thing every day but this was ridiculous. This pharmacy has taken abusing customers to a new level. A pharmacy not run by the pharmacist but the techs. Can't supply receipt to verify my review due to not getting my prescription.

This company, or at least the Novi, MI location is deceptive, and engaged in false advertising. I searched online for a product before heading to the store. The site indicated the product was in stock, I could even order online for in-store pickup. My husband drove to the store and was sold a different product. When he returned home with the wrong item, I called the store to determine the best remedy. I spoke to someone who said her name was Kim. I requested that she check if the item was indeed in the store.

Just left Walgreens 6300 Pearl Rd, Parma Hts, OH 44130 due to the Head Pharmacist and Employees not doing their job and saying it's not their job when other Pharmacies do it. The Head P was so rude and disregarding, it's disgusting. I'm talking about: Contacting doctor when scripts need more refills or when a Prior Authorization is need for Ins. or even if doctor accidentally calls into wrong Pharmacy to call the wrong Pharmacy instead of telling me I have to call them to cancel. This is just some of the issues I had in the past year.

I'm getting sick and tired of Walgreens pharmacies. There is poor communication, prescriptions are not ready on time and staff are only inconsistently helpful. On three separate occasions I received text messages from Walgreens saying my prescription is ready to pick up. When I get to the pharmacy they have no record of a prescription being ready. Another example is the credit card that I have on file. Again on three different occasions they say they could not charge the credit card on file.

Walgreens in general is great. My issue is the Walgreens on Red Bud Road in Calhoun, GA. Their store employees and managers get a big ole thumbs down for customer service. The word NO must be in the training format 100x’s. They are so unhelpful and unwilling to clean up their own mistakes. I stay away from this location but needed a few things and it’s conveniently on my way home. I’ll never make that mistake again. Customers are important. But you wouldn’t know it here.

I waited 50 minutes after my appointment time for COVID and flu vaccinations and finally left when my questions why it was taking so long was ignored. The store manager witnessed all of this as he was in the pharmacy the entire time and would not even look at me. I called corporate customer service and spoke with a disinterested representative. She never took my name but said someone would call me back and that never happened. This occurred at 1215 West 43rd Street, Houston, TX on 09/17/2024. Rest assured I will never go to a Walgreens again.

The Walgreens corp. closed a pharmacy not far away in another part of town. So now the Walgreens I have been using is inundated by all the customers who used to go to the now closed pharmacy. And to add to this, the still open pharmacy was not well staffed to begin with. So now it’s incredibly bad. It’s the customer who suffers in all of this. Find another pharmacy.

My doctor’s Office called in a prescription for me on a Tuesday morning. This Walgreens Pharmacy received it. I went to pick it up at 5:30. They don’t close until 7 PM. Was told by the girl in the drive-through that because they didn’t know if I had insurance or not they didn’t get my prescription ready and I couldn’t pick it up until tomorrow after 10 AM. The following day I called the pharmacy. My prescription was not ready and they were closed due to hurricanes in my area. Only the pharmacy not the whole Walgreens. Only the pharmacy was closed due to hurricanes, but we don’t have hurricanes in Kentucky! Thursday rolls around. I called them. They still don’t have my prescription ready so Friday I had my doctor's office call into a different pharmacy.

Worst place to get medication possible. I deal with Mooresville, NC, Walkertown, NC and Mt. Airy. Rude unfriendly customer service. I have even had an instance where they actually lied about filling a prescription and I have seen where a pharmacist told my wife if she didn’t use drugs, she wouldn’t have a problem. My wife is dying from a disease in her back and it causes extreme pain. I wouldn’t use them but they are the only ones that takes my wife’s insurance. I Miss Rite Aid!!!!