Walgreens Pharmacy Reviews

The consequences were: loss of work, weight gain, hair loss, loss of time with my children, loss of money, I could go on and on.

By the way, neither King Soopers Pharmacy nor my Doctor have ever had trouble finding **. I could soon face foreclosure do to this and a combination of scams like National Consumers Mart, National Grants Conference, just to name a few directed toward the Small Business Owners demise in this nation.

What up-set me so much was, if there is a student pharmacist working under the supervision of the pharmacist, then the pharmacist should look at all prescriptions being filled by the student before being released to the patient. I am assuming that a student filled my prescription, due to the comment the pharmacist made. This was the first time she had seen the script?. Too many errors are being made at the expense of the patients well being.

I am nine months pregnant and very glad that I was aware enough to not pay for the wrong drug. I believe that customers have a right to decent service without a bad attitude when questioning issues regarding our health and wellness. This is the second issue I have had with poor customer service at Walgreen's pharmacy during this pregnancy. I believe it's time for me to take my business elsewhere.

I have retained an attorney to prepare a law suit against Walgreens Corporation.

When going home noticed that the pills had a different name, it was not the generic kind but a brand name which I didn't want. Called the store immediately, spoke to Simon and was advised that nothing could be done at that time since they don't accept returns, was advised to call the next day and speak to Shelby. Did so the next day since with the new brand I was having kind of an allergic reaction. Spoke to Shelby. He said that's what the doctor called and that I could go pick up the generic brand, but I had to pay full price since the insurance wouldn't cover two prescriptions of the same kind in such short amount of time. Was transferred to the store manager Russell, who kept claiming that he had no idea and that I had to speak to Shelby, this kept going back and forth for about 2 hours... at the end Russell said to go to the store, bring the receipt back, and get my money back.

Did so, when going there and meeting with Russell he acted like he had no idea who I was or what I was doing there, then when reminded he said, "Where are the drugs" while I was told multiple times by all the person contacted that it's illegal to take the drugs back, and was never asked for the drugs to be brought in over the phone anyway. Then, he claimed that no credit could be issued at that time and that I had to bring in my drugs, and be left without medication since the other drugs would not be covered by the insurance. He started acting all confused and was completely out of synch to what the pharmacist was saying, they kept contradicting each other to whether or not I should bring my meds back, so I left the store frustrated and am left with the brand I am allergic to. All this frustration and waste of time only because Duane Reade lacks proper training and hires morons that have no idea what their purpose in that store is..

I told them to check their inventory. They told me to come back to talk to the pharmacist on Monday because he is not there over the weekend. I will report this to the Texas Pharmacy Board, DEA and anyone else I can think of. I am an overworked caregiver and am tired of counting pills and Walgreens pulling this on me.

I suffer enough from arthritis and fibromyalgia. I have cared for my widowed and infirm mother for the past ten years who until six months ago, lived three hours away from me in another state.

Several days go by, no prescriptions in my mail and then suddenly my bank calls. They informed me Walgreen's Mail order service charged my visa debit card $295.00 TWICE. I immeadiately get on the phone and am told by the representative at Walgreens that I will have to wait up to 48 hours for a refund to my debit card. I said this was unacceptable, it was their error not mine.

I asked to speak to a supervisor who told me the same thing. When I asked if Walgreens was going to cover my overdraft fee's I was basically told it was their policy to email the accounting department about errors and it was usually 48 hours for a correction. I then asked to be transferred to the accounting department and was told they accept no incoming phone calls. I was told a request for rush processing will be requested for my refund. Well...it was 2 days later that I was refunded. This will be my LAST time using their mail order service!

I think it's fraudulent business practice to double charge and then take 2 business days to process a refund. I have the choice of using another mail order service through my insurance and will be next time! Oh and by the way, my prescriptions were mailed out July 11th. Eight days from July 3rd to process them! Unbelievable...

When I got that prescription fill and went to take it it was a different looking pill than the month before. All of this was to be ** but a generic brands. The filled prescription did not have the the reek name of of drug next to the generic name on any of the prescriptions. The first filled prescription was ** 10 mg, a small white round pill. The second months prescription was ** 20 mg - this was a small round pink pill not ** that that the Dr. wanted me on. Now all this got by me because when Mg. are changed the color of the pill is also more times than no so this can be identified of mg's.

Third month, Dr. keeping me on @0 mg of ** I got the prescription filled only to now find a capsule that is white with a green strip on it. I still had the printed out paper and empty med bottle and discovered that I was given a different prescription the second month and did not know what it was because on the bottles and the print out paper there was no name brand printed on any of all of these.

I took the bottles to the Pharmacy and asked what the current prescription was, was told it was **. Then I asked what ** 20 mg was. They told me it was **. (No wonder I didn't have a smooth transition as the Dr wanted me to have.) because this was the wrong medicine. I was told that the Dr. didn't write the prescription clear enough. I disagree. This is the Pharmacy's fault all around because there was no name brand name on any of the prescriptions for me to catch the error. I wonder how many times this happens. I also notice that there is one RPh on duty and many tect. who are filling the prescriptions. Many times there are many, many prescriptions that they are filling and the person has a long wait. I feel that is the RPh to check the persons record on file and if not sure they should call the doctor to make sure he prescribed a different prescription based on this was said it was a program I was on.

I do not feel that just returning my money for both of the prescriptions and a gift cert. for $20.00 is the proper way to handle this matter. This was my body and my health that I suffered an unnecessary disruption because of the error. I have all copies of my printed prescriptions and the empty bottles so that you may make a better restitution to this matter. I will wait to hear from you on this matter before I hand this over to my Lawyer. I feel Walgreens needs to better defend the matter in which they go about filling prescriptions. The way it is done now leaves a person vulnerable to taking the right medicine that a Dr. prescribes. It is also a known fact that two days Christ was born that Dr's writing is chicken scratch so don't blame the Dr's for it.

I have several medication that I have picked up for my granddaughter in the last 2 days they were faxing the request to the wrong doctor.

I called your store on 749 Broadway, Brooklyn, NY 11206 on Sunday July 1, 2007 and ask if the order was filled and ready for pick up. I was told that drug didnt come in from Manhattan and that it would be there Monday. I called Monday morning and was told the order would be in after 1 PM. I called after 2 PM and was told that it wasnt in and that it would be in tomorrow after 1 PM, which set me off since I told the person on Sunday, June 30, 2007 that my mother was down to her last bottle and I can not play games of calling all the time; the person on Sunday ensured me that the meds was to be in the store Monday.

Then when I told the person on the phone that this was unacceptable I was told that she couldnt help me if I continue talking, I told her then I need to speak to someone else, and she transfer me the person I spoke to this morning. Who told me that my mother called for the refill on Friday, June 29, 2007 and that they dont bring in the store on Friday so unless she was on the phone when 911 was called at 9:30 am, my mother didnt talk to her on the phone. As I try to voice my complaint with the service they continue to cut me off which upset me more and more.

A week has nearly gone by and my mother doesnt have her meds, she comes home from the hospital July 3, 2007. And this isnt the first time this has happen, when this store open we never experience this problem, but lately this is happening more and more. It shouldnt take a week to get your meds fill and if it is going to take a week then your store should have the called my mother and left a message that it would be a week. My mother is 71 years old and cant go without her meds and she doesnt have the strength to run up and down to store.

We will deal with them further today but I can not wait for more days without my medicine. I will call my doctor as well since that is the pharmacy that he told me to use. Their offices are one-hour from my home so very inconvenient time and trip.

Walgreen's limits the way a complaint is handled and most of the time simply does not investigate and will not return calls to employees making complaints as well as customers making complaints. We have had issues of selling expired baby formula as well as dairy products. Misfilled prescriptions, no dosing instructions ect... The problems are with the corporate office. NO ONE WILL HELP! When Walgreen's won't help, what are people supposed to do?

I was overcharged

When these symptoms did not get better-but progressed he called the pharmacy-Walgreens in Jenison, Michigan. (8 days later) He was then told by the pharmacist that they made a mistake and gave him the wrong medication, ** - a Beta Blocker, high blood pressure medication. They told us that the technician wrote it down when the doctors office phoned it in. They confirmed that he doctors office phoned it in correctly-it was an error they (the Pharmacy made).

It surprises me that Walgreens does not have a system to prevent this kind of accidents. The person printing the labels should double check what is requested; and the person filling the orange containers should verify the pills are the ones ordered by the physician. It worries me very much how many mistakes of this kind happens everyday and will not trust what is given to me at Walgreens. Should I stop going there pharmacy at all? The manager was informed and finally I received a container with the right label, but now I am not sure if it contains the right pills. How can they guarantee that I am not being poisoned?

The doctor wrote a note for work which I handed in to my manager. A week later I received a call telling me that my services were no longer needed and not to come back. They then said they hoped my medical problems would clear up and that was that.

I returned to the walgreens with her the next day. Asking the Pharmacist what is the price on this prescription? This person was very rude and said do you have insurance. I explained to her yes but here is the card again if there is a problem. She looked up the Insurance info and threw the card at me and said this is already updated in a very nasty tone, and said the drug would be 5.00. So I began to explain to her that my mother was told 157.00 the day before? Very snotty she responded I don't know what to tell you.

I asked for a comment card at that point as I wanted to complain and I was told there are no comment cards. My mother has been thru this behavior before with Walgreens Pharmacy and I have witnessed many times the senior Citizens that go to walgreens treated extremely bad by the Pharmacy because they don't care or want to take the time to help these people. My mother has been over charged many times and I have had to go back to the pharmacy and get a refund for the overpayment.

It is difficult for many Senior Citizens to get the correct help they need and if we cant depend on Pharmacy's to help them get the medication they need without being over charged then Walgreens should consider getting out of the Pharmacy business or hiring Pharmacist that can provide decent customer service.

I called the next morning and they said that they were waiting on the doctor's office to call them back. I called the doctor and they said that everything was fine. The pharmacist said that the doctor's office would not return their calls and then they changed their story, stating that they need to clarify directions. I called the doctor's office again and they contacted the pharmacy. So two days later after battling with them, they called and said the prescription was ready. When I got there, they only had the ** ready. We went back to the doctor and he was furious and said that he tells his patients not to go to Walgreens, because they are always having problems with them, not wanting to feel prescriptions unless you pay full price.

this small problem could have turned out to be a much bigger situation had my wife not realized, before she gave it to our 4 year old son.

After counting and doing an online search by the codes imprinted on the tablets themselves did I realize that the bottles were mislabeled and that I was not taking the anti-depressant. I was just taking the sleep medication at a higher dosage than necessary, and not taking as much of the anti-depressant. Needless to say that at this point I was completely angry, nervous and scared because I had been taking the wrong medicine. I began to panic since I do take other medication that I have filled at this pharmacy regularly, and they control my asthma. I went to the pharmacy that evening at 11:30pm with my boyfriend. I was really scared nervous since I didn't know what to do. I went to that pharmacy and asked to speak to the pharmacist I waited for awhile, then asked to speak to the manager.

When my boyfriend mentioned that we were filing an official complaint then we got service. I explained to the pharmacist what was going on and he said he represented the company and that on their behalf all they could do was to make sure that the medication was indeed mislabeled. At this point the store manager came out to speak to us and suggested that by taking the wrong medication it had placebo effect on me. When in fact I was feeling more tired than usual and having trouble waking up and feeling light headed in the mornings. That isn't really a placebo effect if you ask me. Then the pharmacist came out and wanted to take the medication and relabel them and contact my doctor which of course I had already done.

Then the store manager offered to give me back the money I paid as co-payment which at the time I thought was 12 dollars each and then realized that it was only 2 dollars. I don't think that two dollars is really any compensation for the discomfort I feel right now. I feel betrayed by them. I blindly put my life in their hands. This time it was an anti-depressant and a sleep aid. Next time it can be my asthma medication and then I will really be in big trouble.

This isn't the first time. I have had problems at this pharmacy while picking up my birth control patch two months ago. The pharmacist asked me in an accusatory manner what I had done with the patches since their records show that I had gone to pick up the medication 3 days prior to that. I told them that I didn't have anymore and that I hadn't been there in a month. Then he checked and realized that they had entered incorrectly to my insurance and gave me my script. I don't know what to really do other than to file a complaint. They gave me the wrong medicine, and now I don't know where to get it filled. It's just that it is something so crucial for me. If I take the wrong medicine I could die because some pharmacist wasn't paying attention.

They claimed to have credited my account on 4/20/06. I gave them the benefit of the doubt and I waited 2 days. I checked my online bank statement again and still...no refund. Keep in mind that wells fargo online banking is very up to date and I can view purchases that I made within 1 hour. I could view the original purchase of $56.47 on 4/7/06, but no refund. I just checked again 1 hour ago and still...no refund. They are insisting that they credited me, but they didn't! I even emailed them my bank institution name and phone number so they could verify the credit, but I have yet to see my refund. I need your help to help these people move faster with this.

I am short $56.47.

I understand fully well that the bathroom was not for t he public but it was an emergency. I asked her what was i to do, let her urinate in the middle of the floor. Again, very nasty, she said the bathroom is not for the public. I ask a couple of people for the complaint number and a young man finally let me take my daughter to the bathroom. My issue is if i was able to take my daughter to the bathroom then, what was the problem before? I was so very upset when I left the DR and it took me a while to get myself together. I felt very humiliated.

the consequences was a feeling of humiliation and anger. I am a easygoing person and I will not let this one slide

When my friend arrived home, he only had the **. As it was already late and being fearful that I would not have the ** for that evening I made the trip to Duane Reade myself. As I am homebound due to extreme exhaustion, this was a difficult thing for me to do. Arriving after 9 pm I found the pharmacy area of Duane Reade closed. If it had not been for the quick action of the manager, who unlocked the gate of the pharmacy and gave me the ** which was right there, I would have been in a potentially life threatening situation.

I have receipts to document the hours of pick-up of the two drugs showing that the ** was picked up at 9:29 pm, after the pharmacy was closed, while the ** shows a pick-up before the close of the pharmacy. The manager acknowledged that he did not have the authority to dispense prescriptions but recognizing the seriousness of the situation, he unlocked the gate to the pharmacy area and gave me my prescription. No actions should be taken against the manager as he did what was necessary! He demonstrated leadership and compassion.

I just called Duane Reade, and spoke with Chin, to inquire about my prescriptions and I was given erroneous information as to what was prescribed for me. I complained and told her about her information and told her about the lost prescriptions. She said, "We did not lose any of your prescriptions". When confronted with a denial of what had transpired communication broke down.

I then spoke with Tim, an assistant manager, and he very graciously took the information and with concern told me that he was e-mailing the complaint onto persons higher in Duane Reade. He apologized. There was no need for him to apologize as he had not made any mistakes but to the contrary had been very compassionate and helpful. I have only good things to say about the management personnel of the store.

This sort of abuse of pharmacy procedures by Duane Reade is not acceptable and must be addressed. Acknowledgement of responsibility when prescriptions are lost or misplaced is essential. Only then can corrective action be taken by the responsible party, in this case the pharmacy at Duane Reade. A person could die because of actions like losing prescriptions and like not dispensing prescriptions in a timely manner.

The guard continued to speak in words that made no sense, and continued yelling, which made me feel very scared and threatened. I genuinely could not understand what was happening and what he wanted and lifted my bag to him so that he could search through it, which he did not do. I continued to repeat that I didn't understand what he was saying. He didn't attempt to find someone who could understand the both of us. Instead, of all a sudden he became very lucid and said You can't understand what I say? Go 'till you don't beep. What did this mean? I had never ever in my life been kicked out of a public business for no reason.

I asked for a manager, who was also of no help except to explain that the guard was doing his job. The guard kept yelling at me in a way that NO ONE has and I asked the manager to mediate before I called someone else (the police) to mediate. Still, no one attempted to search my bag, which I had already willingly offered. None of it made sense but, not knowing what to do, I left. Feeling horribly shaken and alarmed, I returned to obtain their names and am confused about what do about this situation.

The economic damage is, of course, that I do not have the benefit of sales offered by Duane Reade on that day. I stopped shopping and came home because I felt so shaken and skared. I also feel very humiliated and confused. Is it OK to be denied admittance to a business for no apparent reason?

I entered the store to ask for a refund on the roll of film I purchased on December 31st from the store located at 1 Penn Plaza. The box was opened but was not used. The cashier walked away to the back to ask for store manger if I can return it. She came back with a replay that since it was opened and purchased last year I cannot return it. I can only exchange it. I asked if I can speak to the store manager since the receipt clearly states refunds require a receipt which I have. She pointed me to the back where his office was.

I went to his office and asked why I cannot get a refund since I have my receipt. He said he cannot because it was opened. I reasoned with him that no where in the receipt that states you cannot take it back on opened box item. We went back and forth on the reasoning. In the mist of it, he blurred out that I should watch my mouth since my voice was raised a bit, but in no way a shouting volume. I was offended.

I asked for his name and phone number of the corporate office to file my complaint. In the mist of him writing down the information, I took my phone out to take his picture to send along with my complaint. He went ballistic and threatens to call the police to come and arrest me. He tore the information he was about to give me to pieces. I started walking but his assistant grabbed my arm and held me hostage. Eric started to threaten me several times by saying that I was to get by ass whipping for taking his picture. He threatened to take me outside in the snow and cold to harm me. I was horrified and feared for me life.

Even after I apologized for taking his picture and deleted it, he was still threaten my life and his assistant was still holding me back against by will. After several more minutes of enduring his threat, he finally let me go without a refund.

I left the store fearful for my life. I thought he was going to hurt me and left me out in the cold.

No one should have been treated the way I was treated. Managers should have been trained properly to handle customer complaints instead of threatening peoples lives.

I have written a letter to the President at the corporate office about his incident. The address and phone numder there are:
Attn: Mr. Anthony Cuti, President
Duane Reade Inc.
440 Ninth Avenue
New York, NY 10001

(212) 273-5700

When my mother brought the bottle of cefaclor home, I noticed that -as usual- the lot number and expiry date had been covered over by the label that is added on to the bottle at the pharmacy.

When I peeled back the label , I was astounded to find that the expiry date was 11/04. This meant the entire bottle of medication would be losing its potency and become officially unusable 2 days after my daughter finished her course of medication.

There would be no room for error or making up a skipped dose, which often happens with children.

This, to me, was too close for comfort and unacceptable.

When I phoned the pharmacy to explain that I wanted fresh stock, the first person I spoke to initially agreed my situation was unacceptable and said something would be done about it,and transferred me to the pharmacist.

The pharmacist apologised and explained this happened because the medication was not commonly used anymore, and anyhow, the medication would be OK until the end of November. She seemed to be intimating I should administer the medication anyway, even though I didn't feel comfortable about it.

I truly can't accept any of that, especially the bit about the expiry date, since one would commonly take an expiry date to mean that the product is not viable when the point in time described on the label has been reached.

As I began to pursue the matter, making phonecalls to other locations to see who would have fresh stock, I encountered reactions that ranged from supportive to argumentative.

I found fresh stock in the Merrick Duane Reade and had to ask my parents to travel there to pick up a fresh bottle of medication while I stayed home with my daughter.

When I called back to the Franklin Square location to arrange a switch, the pharmacist had grown considerably less than apologetic and called it a courtesy to allow me to obtain fresh stock, complaining that she was going to have to take a loss on a $10 dollar bottle of medication.

Luckily, no physical harm came to my daughter, but I had to involve my whole family in the search for fresh medication.

I will never take my business to another Duane Reade pharmacy ever again, and I urge anyone buying prescription medications there to check the expiry dates of the bulk medication jars before they have any prescritions filled.

They had a signature that did not match mine and told me I picked up the pills 9 days prior (when I did not).I showed them photo ID with a signature and told duane reade the signatures did not match.

The head pharmacist and manager of the store denied me my precription and gave me 1 pill (birth control). They told me if I want my medication I would have to pay for the full cost out of my pocket - cash or credit card. I told them no, that I pay monthly for health insurance so I won't pay for medication and I'm not paying for their mistake.

The staff at Duane Reade told me to return the next day to speak to the store manager at 1pm. I contacted my health insurance and told them my story. They told me Duane Reade made a claim on 7/31/04 and backed out on it, so there should be no problem to pickup my medication. I explained to them that the store denied me the pills because they gave my pills to someone else. They contacted the store and told me to proceed to pick up.

I return to the store at 1pm the next day to speak to the manager and get names of the persons who did not help me but accuse me of wrong doings...I was told the manager is not around and they don't know where he is...suprisingly they did not know his name...The pharmacy then gave me an open packet of pills and told me this is all they're giving me. Take it and go were her exact words.

I told them that was illegal to give open pills. I have no idea if these were tampered with...I then argued again for another hour. The store was at no help. I asked if I can transfer my refills to another store and then I was told there are no refills. They gave me a presciption with someone else's doctor's name on it with no refills. My original presciption has 10 refills for the year.

I called the Duane Reade complaint department and spoke to the store manager. He was aware of the situation and told the pharmacist to give me one pill not the whole pack. He then tried to give me gift certificates to calm me down. I told him his store humiliated me, denied me my prescription when I needed it most, and then gave my medication to someone else other than me. I told the manager to report this to the pharmacy board. He did not express that he would...

This past Saturday, I went to have my prescription refilled. For once there was no line, and I was told to come back in an hour. It was three hours later that I returned only to find that not only hadn't it been filled, but I had to wait 15 minutes before the cashier/clerk was finished stuffing cotton into COMPLETED prescription bottles (no license, a HEALTH RISK, and evidently with permission of the pharmacists). Upon my asking why the refill hadn't been done, she ignored answering me, went to the pharmaceutical shelf, took a bottle, opened same, looked inside, and then brought it to the pharmacist (another No No). I wrote a letter to Duane Reade and received an apology and lip service that they would look into my complaint. I contacted them again with no response. I cannot find a complaint form for the New York City Dept. of Health, in order that they send an undercover investigator to substantiate my findings. Can you help?

At the pharmacy the following Monday, I was given the correct prescription and a refund. The pharmacist said she would write up an incident report and have someone from Walgreens contact me. She also called my doctor. I asked the manager on duty to be sure I was contacted. He asked me why, and I told him I thought it was necessary to further discuss the severity of the situation. He still seemed confused. Unfortunately I feel it was put off as a minor mistake. This is quite major to me and I have little faith left in this pharmacy.

I asked if he could inquire at another Duane Reade store for the medication and he responded that he was closing in 10 minutes this was an hour before the store was scheduled to close. I once again asked if he could call another store because this could possibly mean a trip to the emergency room for me. He responded that he was closing in 10 minutes and the medication would be there Monday. I never received a call to say the medication would not be available as first stated over the system even though they ask for a telephone number.

I will be transferring all my prescriptions and all my family members prescriptions and anyone that will listen! I am hoping I don't wind up in the emergency room but if I do Duane Reade will pay dearly!

I decided to go on and take the bottle back to Walgreens and talk to someone then because this in a controlled substance. I asked them about inventory count and the pharmacist on duty told me that their count was not over. I called again the next day and was told again that I would have to come in at 3:00 to talk to the Pharmacist Manager. I am getting the run around from these people. Who can I contact to resolve this matter. The prescription cost me $49.00 for 30 pills and I only received 10. 20 pills are missing and I want this resolved. I felt like I was being accused of taking the pills and then trying to obtain more. If I did not receive this pills then someone in that pharmacy did. Can you tell me how to contact the FDA for an investigation into this. Thank You.

I then contacted my Allergist office, who then contacted the pharmacy to find out as to what happened. I missed a day of pay from work do to this and was very sick and upset that this could happen. Jackie Strange from Kemper Insurance contacted my husband and I and offered a settlement of $350.00 10/11/02 as an Apology Compensation. My husband and I decided to decline their offer and 04/23/03 I received a letter offering a $1,000.00 settlement. We still have not settled with them as of today, because we feel that they something must be done before they give someone the wrong medication again and it could kill them.

I have a fear these exorbitant rates will max out my insurance benefits. Thank God I have some coverage and can get by for now. When I have to pay this out of pocket we will have to do without.

As I was waiting so were many other people for some time and I heard one lady tell them if her prescription was not ready to just give her the prescription back. I have heard other people complain it is just too much bother as they don't seem to want to wait on you and if they do it takes much longer than any other place.

Another time...I watched the pharmacist count out pills using their hands...As a nurse I know this is not the way to handle medications...When I asked her about that, her reply was that she had just washed her hands...It seems no one in the Duane Reade store is trained properly...They hire the cheapest help they can find and along with this the less educated...

The Duane Reade Drug store needs to be sited by the health department for the way they sell undated milk and unsanitary way they handle counting medications.

Thank you, Beverly Burk

My mother is a 70 year old woman, with an income only from S.S. which is not much. Please advise if there is anything that can be done to correct this situation. Thanking you in advance for your help.

My mother is a 70 year old woman who has a nervous condition and needs to smoke her cigarettes. She does not have a big income and not being able to exchange these cigarettes would be a financial burden to her not to mention the stress she will have due to the fact that these cigarettes will be lost due to an error not made by me but your employeee. As I explained above this was an error on your empolyees part I feel that we should be able to have these exchanged for filtered cigarettes.

I went to the doctor's office and they copied the info. that had been faxed to the ins. carrier as well as the approval letter from the insurance company. I took it to the pharmacy and was told that it was NOT authorized and Walgreens's gave me a number for my doctor's office to call. I called again and the doctor's office called again. Long story, short - Seven (7) times is what the insurance has record of authorization for this medication - I have yet to receive it once! Each attempt I have made to pick up my (covered) **, the same NO authorization from the Walgreens's staff.

I tried, (after being on hold half an hour), to explain to the pharmacist (Bob **) my dilemma and if he could call the helpline with Merck Medco and was rudely informed that this was my problem and that my doctor's office was to blame. Merck Medco was kind enough to make a 3-way call for me to this pharmacy to let Walgreens's know that it was indeed Walgreens's mistake. This particular Walgreens's seem to be understaffed, overworked and hostile against the patrons...even the pharmacist could not have been less concerned with this situation and even called me back to inform me that he had called the insurance carrier and found out that I was NOT approved.

A phone call to the insurance carrier proved that he had NOT called them at all. One might expect this behavior from a clerk but certainly not a professional representing Walgreens's!

I have been dealing with this situation for a little over a month ... doctor kind enough to give samples until Walgreens's could get things right. Arthritis is not a pleasant thing to deal with - Thank goodness for medication that allows movement and less pain. Have spent hours trying to obtain my ** from Walgreens's and spoken to by the pharmacist on duty, as well as the staff, as if RUDE was a company requirement.

I have lost the use of 50+ dollars. I suspect this is a systematic approach to money management (probably advised by recent partner AOL). By delaying my order, Amazon or Drugstore get to use my $55+ as a float. Fraud.

When I arrived at home I was so aggravated with my experience I called the manager to voice my complaint about the chance of error. The manager proceed to make excuses for the pharmacist, he was busy, they are short handed because of the flu. I told the manager he was not understanding my complaint. THE PHARMACIST SHOULD NOT BE "MULTI-TASKING". HE SHOULD BE GIVING HIS UNDIVIDED ATTENTION TO THE MIXING OF MEDICATIONS.

My insurance works through Walgreens; I have no choice but to deal with their care-less attitude. I am worried too with them growing to such a large company, how many errors will the pharmacist have to make before they will allow him to concentrate on his job.

But after six months we began to have problems. Medications were continually not filled when they were needed, even though they were given a week to get the doctors approval. They kept blaming the doctors office for not faxing the approval over to them. Than I got upset with the doctors office; when I found out it wasn't the doctors office at all, they had faxed Walgreenss every time and had proof through there records that they had been faxed. Then they said it was because they had over 5000 customers ... but when you need medications you can't set around and wait, you need them filled in a timely manner.

There were even times they told me I never called it in. Well after many months I decided to which to another pharmacy so that I wasn't running back in forth for our medications. We finally have found a pharmacy that delivers right to our door, who if need be will front us medications on renewals if the doctor doesn't get back to us right away.

I informed him that he gave me the wrong drug. I was in need of taking the right one BUT now had to wait four (4) hours because the drugs cannot be taken together. I was already in need and now had to suffer for four more hours. The pharmacist, **, in front of the manager was completely cavalier and nonchalant about the entire ordeal including the mental anguish it caused me. He attempt to suggest that I switched the drugs. I went back to my office and got the other prescription and brought it into the manager, ** so he could witness the idiocy suggested by this pharmacist. I was appalled, nervous and extremely worried over what took place.

Afterwards I got in touch with the district manager Frank ** who was of little help. Evidently Duane Reade does not understand the ramifications of a Pharmacist giving out the WRONG prescriptions. When I stated such to the **, he said, "Yeah I just got done smoking HASH in the back". This is completely unacceptable even unfathomable behavior, and before I file a $25 million dollar lawsuit against Duane Reade, I would appreciate any help, guidance or assistance that you can give me.