Express Scripts Reviews

I have four 90 day prescriptions that have been shown as delivered across two tracking numbers (DHL/USPS) and neither have been delivered. Contacted customer service and their solution is to research where the packages are myself are and/or have my doctor call in another prescription and pay out of pocket. What is the point of have a prescriptions benefits if you have to deal with such a lazy, incompetent, shady organization.

If waiting for someone to help with correctly adhering to your physician's medication directions then having them ignored, and purposely sending the incorrect quantity, this is the right place to get you meds. I waited for over an hour to be told that my meds will need to be reauthorized AGAIN due to the failure of Express Scripts to follow my doctor's directions to treat my condition. Horrible, horrible service.

I have been with Express Scripts for six years. For the most part, I was happy with them, they had fulfilled my blood thinners. I usually call about 10 days ahead so I would have them on time. But they did have their scruples, like calling and writing a letter because I had filled a prescription at a local pharmacy. And my husband had done that as well, but my blood thinners had always came from Express Scripts. They told us that if we continue at the local pharmacy they would discontinue us at Express Scripts. So we transferred everything to them. Recently, my husband exchanged jobs, which required us to enroll into the new job insurance program. So it came to time for me to order my prescription and my blood thinners. I go to sign in online and find out all my history is gone and my last refill. I called them up, they said, "Oh you’re a new member?"

Express Scripts is unfortunately the only mail order pharmacy I can use through my employer. I have had to call corporate several times because of the incompetence of their supervisors. It literally puts butterflies in the pit of my stomach every 3 months I have to renew my medication. Now I am out of medication because of a past due balance that I was trying to pay today but now they have gone up on my medication 50 dollars???? I hate this company with a passion.

I have a required medication that needs to be refilled 1x a month. I started with 2 weeks left on my medication before I ran out thinking things would go quickly. There was some delay because my doctor took a few days to approve my refill. From that point on, it took Express Scripts another two weeks before finally processing my medication. Now they are sending it to me another week late. So now I am 3 weeks without my required medication. To top it off, they are sending it to me when I am on vacation and away from home. This is refrigerated medication. They send me the email today that it was going to be another week. I tried to call them to delay it a few days until I am back from vacation, but they said it is out of their hands. They told me that once I receive the medication, to call their pharmacist to discuss the issue.

If you require anything other than formulary generic medications, be prepared for a stressful, red-tape, bureaucratic nightmare trying to get it filled through Express Scripts. Have been dealing with ES for years and it has gotten progressively worse, year-over-year. It is to the point that dealing with them is as stressful as some of the health conditions we require medications for. Part of it is the design of medical/drug plans to eventually get everyone on generic medications.

I don't know why I even bothered to give their delivery service another chance. Never Express - always late. I was supposed to receive my cholesterol medication today, but just like my previous transactions with them, my medication was missent. And I am very frustrated to have missed a dose tonight when they had so much time to get things done.

I am not surprised to see the overall Express Scripts reviews fall between one and two stars because people are kind. This company is so archaic and was asking me and my doctor to provide proof of FDA approval for use of certain drugs. They are antiquated, outdated and they should be ashamed of themselves.

I am a police officer who was shot in 2021 on duty and will probably have to be on pain meds the rest of my life. Workers comp moved my prescriptions to Express Scripts for a more permanent long term pharmacy. I take two medications and have been since 2021. My Doctor has now sent the prescription three different times (Nov 28th, Dec 7th, and Dec 14th) and every time it has been a different excuse by the pharmacy as to why they can't fill it. I am now out of the medication as of December 1st, was forced to withdraw cold turkey, and now have been in immense pain for 15 days with no end in sight.

Express Scripts is the "preferred" pharmacy for our health coverage, but I have found that they don't accept medication company cards to reduce our cost as a consumer as the local pharmacies do or are they and just double dipping by charging us the consumer 3x to 5x the amount for a medication. Calling and escalating calls to a supervisor don't help because we can't get a copy of what they write in the system, and I have come to find that is very different from the conversation and information we are provided as consumers. I am an able adult and even though it is tiresome and frustrating to have to research such theft our elderly do not do this, and they are being taken advantage of. I have filed a complaint with the BBB and our benefits team for our employer. Our government and healthcare system needs to be audited because our costs for healthcare as well as copays are outrageous.

My mediation order that I place every month hasn't arrived, so I check the status to find out that it's been lost in transit. I called in to get them to reorder it. The best she said they could do was to refund the order. Then I could get my doctor to submit a new script, and reorder the medication. I asked them to comp overnight shipping, and she said they don't do that. Their ground shipping takes a week+ to arrive, or I could out of pocket for their issue. I'm disabled, and rely on their medication shipping to me accurately and on time. Do not use this company.

They ask for the amount of stars. This company is the equivalent to a black hole Sucking the life out of everything they touch. Worst company ever!!!! Zero stars, automatic refills stop without notice then it takes forever to get your next prescription. Class action lawsuit?

I've called at least 7 times to check on a delayed prescription. A prescription I NEED. Every time someone answers I get a different answer as to what’s missing as if my file isn’t important enough to write the correct info down. I’ve verified my doctor, submitted all necessary documents but each time they claim it’s not there. Their supervisor Valerie is the only shining light. She did her job. Everyone else has no clue what’s going on. It’s been delayed since December 7th with no one even following up even though that’s what the verbiage says is happening. Please hire or train better employees.

I have been trying to get my medications paid for for two months. My deductibles and out of pocket maximums have been paid in full for over six months. But Express Scripts keeps saying that AFTER I pay for the next prescription my deductible, etc. will be fulfilled. They said it last month and this month for two different prescriptions and two different amounts. The rep I spoke to even said she can see in the system that I'm paid up, but it must be my health insurance's fault. Seriously? Anyone want to be the problem will magically sort itself out after January 1st, when all the deductibles and out of pocket amounts reset?

Prescription has been “stopped” since 9/29. Called every 2-3 days since. 12/6 advised meds available, escalated and would have in 1 - 2 days. Online showed “processing for 4 days. 12/10 received email stating prescription was “stopped” because meds out of stock. Call to customer service on 12/10, agent and supervisor advised no connection between customer service and fulfillment. “They ran out”, and I should find a smaller pharmacy, and the supervisor “has to go through the same thing”. 3 months of phone calls to be promised meds, finally, and then told, “sorry, we ran out” via email… How is this even possible? Why would a company promise meds, promise an escalated receipt of meds and then say “we ran out”. Now I’m back to calling every day to see if meds are available because prescription is “stopped” again.

My insurance through my employer switched over to Express Scripts from our other mail order pharmacy. I have had so many issues getting my prescriptions filled/refilled in a timely manner. It takes much longer to receive my medications. I have had multiple issues getting meds when dosage has changed. It has been an absolute nightmare!!!! Worst pharmacy I have ever had to deal with!

I am writing to express my profound dissatisfaction with the recent transition of our prescription management services to Express Scripts within our company. Since this change, I have encountered a myriad of issues that were nonexistent with our previous provider. Express Scripts has consistently denied prescriptions that were previously approved without any complications by our prior service provider. Furthermore, they have inundated my doctor’s office with a ceaseless barrage of preauthorization requests, stipulating specific language requiring home delivery for medications that are essential for everyday use, such as blood pressure, cholesterol, and diabetic medications—none of which are narcotics.

Updated on 12/20/2023: Well, as a follow-up to my previous two entries, I have still had no resolution. Express Scripts continues to be a totally useless company. Now I am out of blood pressure medicine. They did nothing to try to fill out. Hence I canceled all my home delivery orders with them. I would rather pay for time him out per prescription so I don’t have to deal with these people. Incompetent, no knowledge of anything. Terrible customer service and probably should be out of business. I am filing a formal complaint with the Veterans Administration and TRICARE as these people have no idea how to treat a service member.

This company makes submitting claims so difficult. They are hoping people forget or give up in order to save money. This company should be ashamed of themselves. Not only does the site not work, but they don't accept common file types. No option to submit multiple claims online, you must do them one by one. Shocked they are allowed to make something so simple and essential, so difficult.

Bottomline you cannot get a prescription filled through this company! They always state they have a problem with your doctor and cannot get your prescription filled! I have dealt with numerous other pharmacies, and never had an issue!

I was contacted by the company and my medication was delivered today. The representative was very nice and was able to help me with another family member's account as well.

Don't understand all the negative reviews, but so far this has been the better option. Walgreens Pharmacy was charging me over 100 dollars for my medication even when my insurance said it should be cheaper. I got it for 10 dollars through Express Scripts. Don't have to wait in line behind grandma with her 10 medications or getting their flu/Covid shots. There is a reason why local pharmacies are going out of business - they take forever to fill and upcharge everything.

Please save your time and energy. Prior to having my doctor send my medicine here, I called to make sure I could receive my medicine ASAP and that they have it in stock. They stated that I could receive my medicine overnight once my doctor sends over the prescription. Well that’s was a big lie. They lied to me so I could use them. That hurts so much because I needed my medicine by the 7th and now I won’t have it. They stated that there is processing time and they do not like to give a date. I called over 5 times and each time a customer service said something different. Now I will be out of pain medicine, and might end up paying a hospital bill. I hope that they do not need more info from my doctor cause this would make things worse. I wish they would just be honest and this could save me time and energy. You do not have to lie to get patients. Just be convenient like Amazon.

I reached out to Express Scripts (after their response to my review) and my issue is hopefully resolved. I have a tracking number and hope it will be delivered soon. It is a shame I had to write a terrible review in order to get answers and my medication! The person who helped me was attentive and provided many updates throughout the day. My medication isn’t necessarily a life or death situation-however, for those that do require medication I feel terrible that one would have to wait-and wait and wait more….

Updated on 05/30/2024: Here I am again. Still trying to get reimbursed for meds that I had to pay for out of my pocket in 2023. I paid premiums for this insurance starting August 1, 2023 through current. I have tried to file electronically to get reimbursed for prescriptions from October 1, 2023 through December 31, 2023. It is telling the people that are trying to file that my ins was terminated. Not by me. They kept my premium and I got no coverage. Last fall I called both Billing Services and Express Scripts once or twice a week. I thought this was solved but I was mistaken just more lip service. Would love to hear from you again to finally get this solved.

I cannot believe how much time I wasted with Express Scripts and I wish I had read these reviews before directing my Dr. to send over my medication. The people who pick up the phones are not well trained in the coordination of benefits with various insurance providers (or at least understand how to navigate to the right person to assist when things get complicated), and the supervisors are incompetent and insensitive, I had one keep me on hold for an hour and then lob the call to an underling who got me right back at the beginning of the problem. The issue and prescription I was calling about never got completed, or filled.

Seriously, the worst company still in existence. PLEASE read all of the reviews from their HAPPY customers... Oh, wait, they have NONE? Go figure. Once again, I ordered my diabetes medicine from EXPRESS scripts. Once again, they said, SWITCH TO MAIL ORDER - and I sent them my RX and they said it would be here in a week (still not express, but hey, I will try them yet again) - and now, today, I attached the email I received. NO ETA, NO DRUGS, NO EXCUSE for a company.

Customer service reps aren’t trained properly.. Each manager has a different answer for the same issue. Changed my medication for something comparable, but that medication wasn’t in stock! And not sure when it will be in stock. So I’m still receiving meds at the local pharmacy.. so I’m paying 2 different pharmacies monthly for meds.. why doesn’t that make sense to me? Who changes a medication to something new, that’s not in stock? Keep in mind it took weeks to get the meds from the local pharmacy because of so much miscommunication from express scripts.. insanity!

It is virtually impossible to get through to an operator and when you do, they disconnect you in the transfer. Their computer “helper” cannot understand your birthdate or zip code. Once you scream at it enough and you get someone online, they pull up old discontinued scripts that they have told me before they have “archived” but they haven’t. You have all of your prescriptions put on automatic refill but when you are down to three pills of a drug with very adverse discontinuation side effects, they tell you that none of your prescriptions are on auto-refill. Your doctor writes a superseding prescription for a higher dosage and they send you the prescription with the lower dosage. My very health is at the mercy of this inefficient company!

Worst company ever. This company has denied my medication for over a year. Medication I’ve taken for years has been denied. Tried another medication didn’t work. The life saving medicine I need denied. My doctor has wasted countless hours filling out their paperwork still denied. How can they deny a medicine you have to have to live? My company did a huge injustice to their employees changing to this company. There is nothing EXPRESS about this company. The employees that are denying these life saving medications are not qualified to decide if your life saving meds are approved.

This past year has been the worse customer service in the world. Never had a problem back then when I would call for a refill too soon issue. No one knows what they're doing, they're always transferring me to different departments, takes over 10 minutes to get help on 1 claim. They always hang up the phone. This is just the worse ever, they really need to go back to the automated system to get refill too soon information, regarding when and where the medication was last filled. HORRIBLE!

I have finally figured out what it is that they do wrong, and should be illegal. I want to see if there is any legal organization that can help me fight them. I take insulin for diabetes. I use a pen injector. My prescription insurance company requires me to fill prescriptions for 90 day supplies. For me that equals 18 pens. FYI. A box of insulin pens = 5 pens. My doctor, trying to be helpful, writes the script for 3 boxes. But that is 72 days.

Tried to order a drug I have been on. Doctor sent in new prescription. I am out of this drug. I called them and they said they could get it to me in less than a week. Now they have put the drug on hold. Lousy Service.

Horrible and completely unreliable. Consistently fills prescriptions incorrectly, then claims the doctor incorrectly wrote the prescription. Refuses to return when items incorrectly sent. Not even the correct medication. Customer service is horrible, standard is to say doctor is incorrect, and call your doctor's office. Unbelievable they can do business in the US sending incorrect medications and no accountability. Will also deny doctors scripts without submitting to insurance company for authorization. Same problem for years, only stuck doing business with them because employer must love their costing over accurate and dependable healthcare.

I have a chronic illness that not only requires daily medications, but specialty infusions every 8 weeks, as well. Countless times over the last 3+ years I’ve been working with Express Scripts through my employer, I have spent hours on the phone trying to get a medication shipment expedited because of a delay (often times, more than a week since placing the order) at the fault of Express Scripts, leading to days without my medication that is essential to my wellbeing.

My wife is 70 years old, two time cancer survivor, and has a credit rating over 800. Today she was told that Express Scripts (Amanda) won’t send her cancer drugs even though all our bills are paid. In fact they owe us 20 dollars and the credit is in transit and that’s what is causing the delay. My wife has been on the phone many times with this company and today she was talking to a manager named Amanda that treated her like crap. If my wife dies because of this I will file many lawsuits but meanwhile I’m taking to the internet to let others know.

Updated on 12/01/2023: They are not allowing me to close my acct, even after I have filed grievances and spoken to several “managers” who stated they would resolve the issue. I went a week without a very important medication. Then I just got notice that they sent me a prescription that I did not even order. I told them I will refuse the mailed package as I am not paying $125 for something I did not want from them. They said they wouldn’t accept it and if I didn’t pay, my acct would go to collections. This is the absolute worst customer support I have ever received. They are the plague of all pharmacies.

Prior Covid I hadn’t had any issues with Express Scripts. However, for the past year there has been an ongoing hassle in ordering my specialty prescription. First, they wouldn’t archive a doctor that was no longer in practice (died) and kept processing the old prescription from that doctor instead of acknowledging a prescription submitted by a new doctor. Multiple phone calls later of my prescription being canceled because they need authorization from a doctor who has died, I had to request that they archive that prescription to notice the new prescription submitted. Of course this delayed my order on a time sensitive medication.

They switched my medication to a generic and I had a reaction to it. I have tried for 3 months to get it approved by filing a claim. Finally approved and now they want to charge me full price. Having to once again go through my doctor to get it approved and insurance to reduce the charge from $457. Meanwhile, I have not had blood pressure medication for 3 months. Stop playing God and making it so difficult to get approved meds.

Tried to acquire a prior authorization for a medication that I have had for 3 years with previous insurance. I have tried other medications that caused me extreme distress resulting in a prescription for **. They don't care. Why would they.

I am always disappointed when I try and fill prescriptions with them. Either they get stopped because they need something from my doctor to answer and it seems to get held up for two weeks or more every time. Doesn’t matter whether you really need the medicine or not. They have somehow switched my account from a payment plan to make it more affordable to having to pay for my prescriptions upfront.

Express Scripts is by far the most incompetent and dishonest company I've ever dealt with. The manager, Kara, blatantly lied about shipping dates, claiming none existed while the floor workers revealed a different story. Medication shortages are frequent, and they coerce customers into self-incrimination by demanding details about remaining supplies.

Unable to get answers from customer service. Just repeat of “your prescription is on the way. Takes 2-3 weeks for delivery after ordering Rx which can be life threatening for many patients on certain meds.

Just Google them. There's lawsuits already but it's not moving fast enough. They've managed to force people to only be able to get important medicine through them and only them.... The problem is they don't ever have the ** medicine. And you get locked out. You can't go to Walgreens or CVS or one of these other good reputable places. Well you can if you're rich and you're ready to pay you know big prices.. Somehow Blue Cross Blue Shield stuffed me with them. I'm 41 years old and I'm starting to realize how sick you know the whole insurance and medical situation is. It's bad but these guys are the worst. They're criminals. Scumbags. I don't even want to give them one star. I hope they rot in hell. Peace.

I too have struggled with obtaining my daughter's RX she needs DAILY! I have waited a week with my order in PROCESS mode after spending an hour on the phone with a consultant to even find the information. Called again this morning and spent another hour with consultants that don’t care and have no explanation for the delay in processing my RX. At least 2 weeks to get a medication my daughter is prescribed and depends on for daily use. Unacceptable!

It sounds like my experience has been pretty similar to a lot of other patients. Due to the “processing” message that showed up on my account for seven days (and that a very kind customer service rep assured me meant my order would be sent out soon) I am now going through withdrawal from my medication. I had been taking half doses to try to avoid this (my local pharmacy could not get authorization from my insurance to fill a partial prescription because ExpressScripts reported that it was in process, and despite hours on email and the phone with local pharmacies, my psychiatrist, and their godawful phone trees, a pharmacist told me that I should “be cautious” about taking partial doses because I “might still experience some symptoms of withdrawal”. No kidding!

This is a company that is OK to have their client die and suffer a debilitating death and they’re not even bothered. The guy I spoke to told me my medication is not covered and that's it won't even help to resolve the issue. You won’t win if the other end is not willing to help you. Guess what that person got a fat bonus for denying my request. What's the point of getting/paying insurance when the medication you needed is not even covered especially the branded ones. I get it generic is cheaper that also means it's a hit or miss in terms of efficacy, side effects you get etc. It's so useless to even bother calling them you will just lose time and get pissed off more by the time you’re done talking to them. Don’t bother reaching out if means you suffer might as well suffer than have extra pain and suffering calling them.

Called me and left me a voicemail, I call right back and get 5 min and counting of automated crap wasting my time at work. I still have no idea what their service is because I'm not listening to automated nonsense.

Shame on you Express Scripts. I can confirm that being hung up on is part of your customer service playbook like other reviews mentioned. I was not granted a one time exception of my “courtesy fill” causing me to receive my script late at an increased cost. Bad for consumers.

Express Scripts appears to me to be the lowest quality pharmacy I have ever had the misfortune of encountering. How is this company still in business? Do they simply run the cheapest lowest quality possible prescription mail order pharmacy (that appears to run on foreign call centers and robocalls) and win the 'lowest bid' for companies that wish to spend as little as possible on employee prescription benefits?

Express Scripts has been on time for the past half year. It also seems a bit simpler on the refill protocol. Perhaps they are trying to resolve the issues in that process.

Express Scripts used to be a good service, what the heck happened? Prior to the pandemic, my doctor would send my prescription to Express Scripts, and I had it within a couple of days, and I never had to think about it again, because they automatically set me up for auto refill. Fast Forward to now, it took almost two weeks to get my prescription after the doctor sent it, and I was not made aware that I needed to order my prescription to be set up on auto refill, so now I'm out of medication, and I have to wait another two weeks before I'll have more. This is seriously the most inconvenient service I've ever used. I want to transfer my prescription back to CVS so I can have it the same day I order it. Express Scripts is garbage, just don't bother with them!

Once you request a prescription the delivery is usually double that and they refill prescriptions inconsistently. I’ve had two critical prescriptions they put “on hold” for my Doctor to reply but still took weeks to fill after my doctor replied to their unnecessary questions. I strongly suggest you stay away from the this company.

They withhold insulin until you save payment information. Almost any medication my doctor prescribed was not covered. They give you the runaround trying to get a prior authorization and then it's always denied. Then it take forever to get a denial letter.

Waiting for this company to fill your prescriptions to the point of being hospitalized because you didn’t get your meds isn’t really cost effective now is it?? How about just being able to reach an intelligible human on the other end of the phone. The recording says “wait times are more than 5 minutes, would you like us to call you back?” Sure. They call you back and you sit on hold for another 30 minutes until you are cut off. Realll pros. Have a problem with pre-authorization?? You may as well fall into a dark hole. NO ONE will hear you. What a total joke. This company is costing the govt more money then they are saving. Go figure!!!

I called about a refill and told them I was out, they told me they would get it right out, 11 days later still nothing. I call & they say didn’t have a script for it. Turns out sent to wrong Dr for new script and never told me who could give correct Dr info. They don’t care when people need meds. And they charge so much more than my local pharmacy but they are the manager of my script plan and I was told I have to use them!!!!

They are terrible. Most recently, they filled medications without my consent. When I reached out to them to express my concerns and try to get the situation corrected, they said they couldn’t help me and just want me to pay for the medications even though I did not need them filled. The customer service is severely lacking. I spent over an hour on the phone with them going around and around to ultimately get no resolution. They had zero solutions to offer me and honestly didn’t care about my situation. You can get better service at your local pharmacy. I will most certainly stop using Express Scripts and go to mine.

My prescription medication is in worldwide shortage at the moment and I have run out, which impacts me a lot. I've called Cigna and as Express Scripts® Pharmacy is their company, they checked the stock of my medication there. They claimed they have my medication in stock. I have mentioned that I have an urgent need for the medication as I have run out. My prescriber moved my prescription to them. 8 days later it still shows the order is processing. I've called yesterday and the day before and they said it is ready for shipping and should arrive by today. I've called over 30 local pharmacies in NY which mentioned they are unable to backorder the medication. I assume Express Scripts actually do not have the medication in stock. It is dangerous to make the claims that they do and that the medication will arrive.

I am so sick of this company hanging up on me when they have no reasonable answer to my question. Ordered a refill on Oct 10th. On October 11th they charged my credit card. As of October 16th the order still shows processing. When asking the representative on October 16th when it will be shipped I was told "I don't know". When I asked why it takes so long to fill this order the representative hung up on me. This happens every time a representative can't answer my question. In my opinion hanging up on a customer is a sign of a dishonest company. Don't ever use Cigna as a provider of any kind.

I have to use Express Scripts per insurance now. So far I have spent 15 hours of my time trying to get 2 medications filled and sent before I run out, one being a medication for cancer. I have spoken to numerous managers, supervisors, and Rphs. It shouldn’t take over a month for medication to get to my home. I work in a call center and there is no clear communications going on in this company. No one updates anything, they’re a lawsuit waiting to happen. They have violated my HIPPA rights twice now by calling my husband and my info has been updated 3 times now but they just do not add or keep notes correctly.

I have a prescription that can not be mail ordered. It is a non generic prescription I have been taking for years. When I change insurance companies I always get a "We did not cover this as there are less expensive alternatives." First off do they think my Doctor and myself are stupid? I am paying over 300.00 for a name brand drug when a 30.00 generic would work just as well. The other part is if I went thru the whole process where my doctor had to justify to them that the name brand drug was needed they still cover very little and so there is no need to even bother. But the automated system just sends out the mail without any thought. Additionally the drug is in short supply so since there is now a generic no one has it in stock. Nothing gets me more upset than a form letter that is sent out without a human even looking at it. I know many people that have missed important emails or letters due to all the junk that is also sent out.

I was recently forced to use Express Scripts for prescription coverage after retirement. The company representatives tell me when I complain that they cover my medications with a prior approval. My doctors have provided the information and one script is denied even though I have taken the medication fully covered for years. The second medication is only covered for half a month supply. The most recent representative asked me if I needed to speak with their pharmacist to discuss issues regarding not taking my prescribed medication. I pay the difference for the full month. My pharmacy tells me this is what most people do while also using GoodRx. There is no way for me to stop paying for pharmacy coverage under my retirement plan without stopping medical coverage for me and my daughter. Seems like a scam.

Pros: They are polite on the phone. Cons: EVERYTHING ELSE. They just want money. No coordination of benefits so even if you have 2 insurances that both use Express scripts, what is free at a local pharmacy will run HUNDREDS though Express Scripts.

Express Scripts does not care about patient satisfaction. Furthermore, the reviews and appeals are not thorough. In the appeal process, the clinician recommended a drug that was the main source of the complaint. If they actually read the appeal, they would not have embarrassed themselves. I was told my condition was not life or death (which it is) and was told about how I should file a tier reduction even if my appeal is denied. The next person told me I should have never been told about tier reduction as it is for medicare patients only. No one has consistent information. I filed a grievance asking the company to pull their "recorded" phone conversations to verify the unprofessionalism and misinformation and get back with me to explain how this is happening.

If your HR has foisted Express Scripts onto you, know that you are in for a serious headache. Express-Scripts does one thing - complicate the Doctor-Patient-Pharmacy even worse than it was before they got involved. If your doctor prescribes a drug and calls it into the pharmacy, the pharmacy MAY be allowed to fill that under your coverage. If it is what E-S deems a "maintenance drug" they will NOT fill it at all at a non-CVS or Walgreens pharmacy. You MUST use one of these high-cost pharmacies.

They consistently have denied my pharmacy refills for my prescription even though it is time for refills. My pharmacist called their TRS help desk for an override while I stood by. I witnessed Express Scripts purposefully hang up on my pharmacist. This is the company Texas teachers have to get their medications through and they are the absolute worst entity. Express Scripts is analogous with pure detritus.

My doctor wanted to put me on a certain medication. He submitted the prior authorization and we waited 8 days only to find out they won't cover me. Fine. So he chose a different medication that should do basically the same thing, maybe not as well, but it should work. He asked me to reach out to Express Scripts to find out what their coverage policy is before he submits the prior authorization. He just wants to make sure he's not wasting his time. If there's no chance they'll cover me, he won't even bother. He just wanted to see the document describing the situations in which they cover the medications...Every medication has one.

Express scripts denied my diabetic medicine. I had to pay out of pocket for the first month only after confirming that I could be reimbursed upon approval of a prior authorization. Once I was approved Express Scripts refused to let me get this script from my pharmacy and I had to use them. The medicine was almost a thousand dollars, after completing express scripts reimbursement forms they have denied reimbursement twice. I would say that they are a scam and this is what military personnel and their families are forced to use.

Every mail order prescription I’ve tried to mail order they have messed it up. It’s gotten to the point I use my local CVS over what is supposed to be the cheaper option of mail ordering. Can’t wait for another option is available.

I have been using Express Scripts for my blood pressure medication (90 day supply) and I recently changed my career and cancelled my existing health insurance. I had my Doctor send in a prescription for a new 90 day supply until I have new insurance. Express Scripts cancelled my account without notifying me and won't give me a price quote without having insurance. Really bad service.

I have taken the same medication for over 5 years. The entire time, it's been filled through Express Scripts. My insurance will only cover this medication through the mail. Every month is a struggle to get them to send medication that I need to live. My question is - how is this more efficient than having the ability to just go to a local pharmacy? All added cost of staff, call centers and then the mailing itself? They keep no notes at all. Every time you call, you have to repeat yourself. It's very annoying. I wish this company would cease to exist.

It crazy how the 5 star reviews happened before 2019!!! I am diabetic and my company switch from one prescription plan and now I have to switch medication because they don't cover the prior meds I was taking. I had to get another preauthorization and have been waiting over a month for my preauthorization to be approved. After a month it was declined again. Here I go another month because my dr. has to redo my pre authorization again. The people in the preauthorization dept are so cold and rude. They truly don't care that you are not on your prescription cause I refuse to pay 1958.00 for meds. Yes I need meds but I can't afford to pay full price for them because they don't cover medications needed for diabetics. Not that this review will help but I just need to vent and maybe more companies will review all these issues before switching to this prescription company.

Express Scripts and its rude, condescending and completely inept customer “service” are awful. My wife is going on 6 weeks without medication she needs because ES claims it needs prior authorization for a medication my wife has taken for more than a year, and that it can’t move the authorization forward without information from my wife’s doctor. The same information the doctor has provided every week for the past month (never mind the fact that we were never contacted about the prior authorization issue and only noticed it after checking our account when my wife’s scheduled refill had not arrived). ES’s response was to cancel the order and restart the entire process, claiming they still needed information from the doctor.

My doctor sent over 2 prescriptions THREE WEEKS AGO. I have called Express Scripts multiple times and they haven’t given me an answer for where my prescription is and why it keeps getting cancelled. My doctor then proceeded to have it sent over twice more, called express scripts and then FINALLY weeks later I only received one of the prescriptions and the second was cancelled again. This company is trash and clearly doesn’t care about people at all. I feel helpless as I don’t know how else to get my medication and have made so many phone calls with no solution provided.

Today, I received a text message from Express Scripts advising me to complete my infilled order for Lantus insulin injection pens. The pens are sold in boxes of 5 pens. One box of 5 pens will last me 90 days, however the Express Scripts order that could not be edited online specified sending me 3 boxes (i.e., 15 pens), for the 90-day period. I phoned Express Scripts hoping to edit the order and reduce it to only 1 box for the 90 day supply. It took many repeated attempts via the phone to finally reach a human. When I explained my needs, I was told that I could get either 3 boxes for $105 or 1 box for $92. The agent said that Express Scripts could do nothing else and that I would be better off going to my local pharmacy for a single box of Lantus injector pens.

They started denying medication for my wife then my special needs daughter, who is medically fragile. I call and appeal to no avail, my wife is pre diabetic and deny medicine that she has been on for years. And they will not do anything for my daughter

I ordered my medications and Express Scripts charged my account. Then they stated they did not receive payment due to card declined because it was no longer active. I have sent bank statement several times showing the transaction was approved and deducted from my account. I have been trying to get this resolved for two months. Today the member A/R financial department responded that even though I have a bank statement that shows that Express Scripts received payment that I need to contact my bank because Express Scripts still shows it as declined. Now I have to file an investigation with my bank to get my money back or posted to my Express Scripts account. I will never use their mail order again!!

Clearly their policy and guideline is to repeatedly deny prescriptions with the hope that people get so fed up that they give up. Either that or by delaying again and their number crunchers have calculated that they get some saving. Probably both. This is all about money and all at the cost of the consumer. They clearly do not take into account the medical history. I’ve had them deny a medication for prior authorization again and again - even one month since the last time the dr sent in their required authorization. They claim they reach out to my dr to no avail but he refutes that as a bold-faced lie. My dr is beyond frustrated with when - which I think is their idea again to save money by getting people to give up - when the dr can finally chase them down and get them what is “required”, they then deny it for a completely different reason. Delay and deny. Policy and money over people.

I switched to the delivery because it seemed like a reliable way to get my medication. On my first delivery of my migraine medication, the website said my prescription was delivered. I tracked the package - it said delivered. However, my Ring cam confirms that no delivery was made to my address at all on the day that it says it was delivered.

On 9/11 I contacted Express Scripts for a refill of my medication. After several days, I never received any notification from ES so I called to check on order. I was told it was canceled and my doctor needed to call in a new prescription. My doctor contacted ES on the 15th to fill prescription. I contacted ES again because I was concerned the prescription would arrive while I was away. I scheduled script to be filled and shipped immediately. I then received notification the prescription would fill and ship on 10/2. Right when I am away. I called and questioned the plan and received a horrible response from customer service. Since ES screwed up, I would expect them to correct the issue and expedite medication. Nope, wanted to charge me $21.

I chose Express Scripts because my normal pharmacy was out of my medication. After speaking with express scripts on the phone I was told that my prescription would be filled and delivered within 5 days of them receiving it from my doctor. Their website showed that they received it within an hour of that phone call. It is now 2 weeks later and still no prescription, even after calling several times and being promised that they put a rush on it and that it is being filled and sent for next day delivery. Thank god it’s only a medication that makes functioning in every day life possible and not a lifesaving medication or I would be dead and in the ground already! I will call every pharmacy in the state and drive 3 hours to pick it up before I use Express Scripts again!

Updated on 09/20/2023: Tried to respond on this app, but it says WAITING FOR RESPONSE - but won't let me type more. So now that I posted a bad review, Express Scripts reached out THE SAME DAY while I've been waiting for help on their app for a week. I sent the email they requested - still only received an email saying they're researching. Well, they sent the RX once already, so how do I need prior authorization when my insurance covered it the first time? Also, they just delay and say they're waiting for additional information so they can cancel the order. I scrolled down on my order history -- RX from doctor, they say they're investigating coverage or waiting for doctor reply -- then they say they never hear back and they STOP or CANCEL the order. They have done this 3 times for this rx for Dexcom 7 sensors for my diabetes -- 3 times my doctor sends the RX, 3 times they have stopped or canceled the order.

I'd like to start by saying Express Scripts is the worst customer service I have ever dealt with. They do not keep notes of past conversations, so it's like starting over again, and they bounce you from department to department having to go through the whole scenario over and over. They have a rule that they will only stay on the line with a doctor's office for 8 minutes, even if you are going to run out of a very critical medication. The doctor's office will turn in a prescription, and then they want a follow up call or email from the Doctor stating that they did indeed want the patient to get the medication. Now why would they need the Doctor to do this on every medication, even when Express Scripts has been providing this medication for several years! They owe me hundreds of dollars due to their mistakes, and they deny all correspondence by mail. Check with your insurance carrier to make sure they don't use Express Scripts before choosing your insurance policy.

Received my rx 2 weeks after it was sent to Express Scripts. The only way Tricare will pay for my specific medication is to fill through express scripts. No, there wasn’t a shortage or supply chain issue. The delay in filling required me to restart a 30 day cycle of the medication before I can increase the dose of my DIABETES medication. After speaking with the pharmacist I was able to get a one time waiver to be able to fill an interim rx at my local pharmacy. But in order for me to get said interim rx, I had to pay for another drs visit. Miraculously my local Rite Aid was capable of filling my interim rx in one day, like any other pharmacy in the US. Thank you Tricare and express scripts for making the simple process of filling prescriptions inefficient. This lapse cost me $82 for another doc visit, and Tricare $940 for an additional month of medication.

I was prompted to set up a delivery for medication, and I informed Express Scripts, known to me as Accredo, that I needed to know how much it was going to cost before I consented to the shipment. I was told an estimate of $1,908 and that it could be adjusted once my insurance, Regence, was contacted, and the copay amount confirmed. We set up a tentative shipment date of March 8, 2023, reassured that I could cancel. The medication arrived at my doctor's office, The Portland Clinic, on February 28, 2023, unknown to me until they called to set up an appointment for injection.

My husband is diabetic and is a CDL driver. His A1C has to stay below a 7 so that he can keep his CDLs. He has to take ** along with 2 other diabetic medications. Express Scripts keeps denying the refill. They say that the "prior authorization" has not been completed correctly. They say that my husband's doctor has not sent in documentation stating that he is diabetic. His doctor has sent it in 3 different times. They have approved his other diabetic medications. I have made phone call after phone call and cannot get anywhere with these people. This prescription drug coverage is horrific!

I had to switch my order from my doctor because when the prescription was sent in they told me it was available. Only come to find out that it's been on back order so I had to contact my doctor again to fill out a different prescription for a different strength. Have that resubmitted and then I was told it will take seven calendar days to process the order and at the end of those seven days I was told that the medication that I needed was on back order so I had to get another prescription written for a higher strength and when that was sent in I was told I have to wait seven calendar days for them to process it. Well 21 days into this I'm still waiting for these unprofessional people who can't seem to fill prescription or give me the information I need other than it is processing. This is such ** from such a company that it's amazing the amount of lies that I get from these idiots. I am so pissed off. It's just their customer service sucks so bad.

My prescription was not refilled on time AGAIN so I called an Express Scripts Rep. They said my meds were on the way and would be delivered by 7 pm that day. The next morning my bank account showed a charge for the meds and I received an email that they had just been shipped.??? I still do not have my meds. Something similar has happened EVERYTIME a refill is due. That's not an exaggeration! One day someone is going to die because of this kind of garbage if they haven't already. I feel very strongly that I was lied to to cover up incompetence and have proof that supports my suspicion (banking and email). Seems to be a typical lowball bid government contract awarded service company. Someone please hold them accountable...!

I have been trying to get a prescription filled for over a month. When it was first sent in by my doctor, they automatically cancelled it and never contacted me to let me know. I have called over 7 times from July 20, 2023 to today September 1, 2023. Apparently the prescription requires a prior authorization which I have tried to get from my doctor but when they attempt to submit for one, it shows that the medication is covered under my insurance. I was explaining this to the representative I was connected with today and how frustrating this has been and she actually laughed at me. It sounded like she might have been with a group of reps listening to my call and they were laughing at me and my inability to get a medication covered that I really need. The representative was so cruel. I could not imagine responding that way to someone who was experiencing a challenging situation.

I am so done with Express Scripts. The customer service is terrible. Getting my prescriptions is a hassle. What a joke. I am moving my RXs to a local pharmacy even if I have to more. I went three weeks without insulin. Then I tried to get on a payment plan. She said that is what she set up (she was so rude) but I will tell you the $120 they were supposed to charge me has turned into $234 so far! Grrrr!

Every 6 months, I get a prescription refill. In the 3 times since BCBS swapped to them they have been late sending me that prescription by 6 weeks, 3 weeks and 3 weeks. This is a joke. They have more excuses than politicians.

I have just received a denial letter stating that my doctor does not do what is best for me. Express Scripts wants me to take your preferred medicine first, because you must make more money if that is prescribed. I have attached my denial letter for your review and I will keep emailing and posting reviews about you and Express scripts until someone cares enough about the person instead of the written protocol that has stripped the human factor away from the doctors. While I do not expect them to care about one person who is upset and suffering because of this ridiculous policy, I would hope that they would care enough to not want an email everyday from the crazy menopausal woman needing some relief in the form of a patch that her doctor prescribed for her.

Ordering Medications is important. I do not know much about online pharmacies but this pharmacy has a bad business model. I cannot get a refill in under three weeks and when they ship on a Friday (temperature controlled) does not arrive until Monday. Medicine is no longer viable and I have to wait for another week to have it shipped again. I can take a paper prescription to a local pharmacy and they hand me the medicine (no worries about it going bad). I am very disappointed in Express Scripts.

My insurance forces me to use Express Scripts, and for each refill they have cancelled my prescription, citing they are too busy to fulfil on time. Each refill takes about an hour with a representative (after holding) to un-cancel, and each Rx generally takes about three weeks to arrive. The representatives are also rude and make comments that your Rx isn't actually urgent. For me it is worth paying for Rx's out of pocket w/ GoodRx. If I could rate this company lower I absolutely would.

Nothing but excuses! Same problem over and over, 'convenience' ends up being a huge waste of time with me being out of meds for over a month...'prior authorization is required.' Ok fair enough, they send a form my doctor has to fill out and fax back, they refill after a 45-day delay. I go to refill again, and it's the SAME STORY... Never had this problem with CVS... They keep blaming my insurance plan and after speaking with Anthem, they tell me it's NOT... POOR management at Express Scripts! After my numerous phone calls to Express Scripts and chronic 'surveys' all with the lowest ratings, they don't do anything to rectify...my last call to them I cancelled ALL my medications through them and will have my doctor go back to refilling all through local CVS which also isn't great, but I can see now a HELL of a lot better than this crapola Express Scripts!

I nor my doctor were never informed that they took over the pharmacy services for Optima Health. They are NEGLIGENT. In addition they switched to another supplier and NEVER TOLD ME NOR MY DOCTOR. AGAIN, THIS IS ABSOLUTELY TOTAL NEGLIGENCE!

They took over 1 month to refill the medication, I paid for expedited shipping and they did not provide that and still charged me, both sons take exact same meds, my older son was out of meds. They let him be out of meds for over 2 weeks saying they didn’t have the medication in supply but turned around and filled my other son's prescription for exact same med and he wasn’t even out of medication, so how did you fill my other son's RX and not my oldest son's if it was out of supply, never again, they don’t communicate, my Dr appealed their substitute they provided for their meds and they refused to approve it even when they DR employed by Express Scripts agreed. Meds they substituted was not comparable, customer service is rude and hang up on you after waiting an hour several times, they don’t send any notices when there are changes to meds, do not use them!! You have been warned!

Accredo, which is a subsidiary of Express Scripts, has provided very poor service via their Customer Service Department. Express Scripts needs to get that staff TRAINED! Accredo staff reads so fast from their pre-written script I cannot understand them. They keep reading after you tell them to stop...STOP...STOP! The same questions are asked repeatedly...4 times I had to confirm my home address with the agent AFTER they had it written down and verbally repeated to me at the beginning of the conversation. It took 45 minutes to place my first order for 1 medication. All very frustrating. Obviously, Express Scripts has done a poor job training the people at Accredo. Probably to save money in the Express Scripts budget.

August 18, 2023 - About abuses, traps, and tricks from pharmacy Express-Scripts, a CIGNA company. Express-Scripts causes me more high blood pressure than anything else. Every new prescription is a nightmare to get approval for and to get it shipped. Typical trick: "there is a conflict with the way the doctor prescribed the medication." When the fabricated conflict is resolved, then "this medication is not approved." There are many other excuses by this pharmacy. I'm beginning to think that CIGNA, the parent company, reimburses a portion of the price of the medication if Express-Scripts succeeds in finding an excuse not to dispense the medication. Why else would a pharmacy refuse to fill a prescription? The question is: how far are CIGNA and Express-Scripts going to be allowed to continue their abuse? How far?

I hate that I am forced to use Express Scripts. You can't even get an Express Answer from them even when you finally get to talk to a “First Name Only Manager” to explain the seriousness of them causing me to go days without my diabetic medication. I even had a Case Number ready. They are horrible. They should be forced to take the Express out of their name. I cannot wait until they are exposed and out of business.

I have spent hours trying to get a prescription that I have been on for years. They said I never had it, my doctor cancelled it and it would be express mailed. FedEx lost it, ES when notified said they would resend, they didn’t, I went 4 days without it then got it from Walgreens for 30 days. Now they have it listed twice for different delivery dates. I’m going out of the country on the 31st but they can’t get it to me in time.

At the end of last year we were told our providers will be switching to Express and all year this has been the worst company to deal with. Slow processing, slow shipping and terrible customer service. They can never get my medication to me on time and they always have excuses.

I have been waiting 12 days for a prescription to be filled, calling everyday for an update and continually being lied to by "customer service" representatives. I am now 10 days without my medication and when I called today, I was told the Rx was out of stock. This is by far, the worst experience I have ever had, worst company to deal with.

I’ve used Express Scripts three times since my Cigna LocalPlus plan became effective on June 1st. My first prescription was not even filled until 6 days after they received it. They did not get around to filling my second prescription also until 6 days after receipt; then they failed to email me about a delay despite promising me three days before to give me free overnight shipping. My third prescription was transferred to them on August 4th. They shipped it this morning, August 15th, after emailing me on August 12th that it was about to ship. Their name is a total joke. Do NOT use them for ANYTHING you need soon. Only use them for Rx you will not need for 2 weeks or so.

Since my company switched to their service, I have not had one good experience. Even talking to customer service, they sound like they don't want to be there. They wanted me to do their job, sending me to contact my doctor or pharmacy, etc. The errors are bad. The automated system and app notify me so many times and switch back and forth between authorized, processing, hold, cancelled, etc. I call and get different answers from the live agent than the app shows. The app gave me an arrival date. App shows processing. It just shipped finally, but now it is late and I don't have medication. They didn't care. I called, they did not send me overnight one dose or anything.

It's near impossible to find someone who will answer your question. They skirt around the issue and provide information that I am not asking for. Good luck obtaining your medication on time. They blame the DR, but I didn't have any issues picking up when I was able to grab my medication from the pharmacy. I am being forced to switch to mail order and Express Scripts told me it's my problem to get the DR to send them more information. What information could be needed, it's the same prescription I have been using that's been 'filled' by express scripts via the pharmacy. They make this complicated for unknown reasons.

There is a delay in pt care, they failed to notify me when there was not enough of quantity of med, submitted my info to insurance company and can take up to 72 hrs for system to update….Very disappointed.

They do everything possible to deny everything. Even if it’s the only thing that has ever worked for you. They will come up with excuses and random reasons to deny. Avoid them if possible. If you are stuck with them I am sorry.

Express Scripts, owned by publicly-traded Cigna, is one of the three largest pharmacy benefit managers in the U.S. In theory, their mail-order fulfillment business should run just like Amazon.com—medications are automatically delivered to patients timely. The reality is half this. If you have a basic run-of-the-mill prescription that doesn’t require refrigeration or is some sort of medical supplies, you may find success with Express Scripts. However, if you have more complicated medications, such as a diabetic supplies or insulin, you would be better off avoiding Express Scripts. The support agents are always cheerful, but the moment an issue comes up they turn into agents demonstrating a Comcast-esk level of incompetence.

They should rebrand as Snail Scripts. My Dr. sent in a prescirption on July 20. By July 31, no meds had been received. I called and they said it would be filled on August 4 but would take 7 to 10 days. So basically a month wait time for my meds. I called to cancel the prescription so I could fill at my local pharmacy and they said it would take three days to cancel the prescription! Pathetic. Had to call their customer disservice department three times to even cancel the script. TERRIBLE service.

I've spent the last several months and many hours lost from work dealing with both Aetna and Express Scripts. I've lost income as a result of having to call Aetna and Express Scripts over and over again. Aetna's website, as well as its Customer Service agents, have informed me many times that my annual deductible had been met as of several months ago. Express Scripts, on the other hand, informed me that my deductible had not been met and thus it would cost me $884 for one prescription.

This company is the bane of my existence, brain cells actually die at this company. A prescription in fulfillment can take weeks. Even though I turn off automatic refills, prescriptions appear when I don't want them. I requested a refill for my wife and they filled my prescription. Always the same response, "I don't know what the other agent told you." I actually believe stupidity is rewarded at this company, there is no other way to explain why they are the epitome of ineptitude. This company could actually make a weatherman look good, and we all know how wrong they are.

Horrible service. Confusing to set up and even more confusing as how this mess is supposed to work. Delays in refilling prescriptions result in periods of no medication. Will be changing plans in 2024.

Every Prescription, the doctor prescribes me Express Scripts denies it. I need inhalers for my asthma. And they will not refill my prescriptions. I never had a problem before Express Scripts. I pay close to 32.000 dollars a year for my medical insurance. Are you kidding me? They won't fill my prescriptions.

Express Scripts time and time again refuses the prescriptions that my doctors order. They force the doctors to prescribe alternative meds and make them write justifications. Then they finally approve the alternative and it turns out nobody has the meds and Express Scripts tells me to ask my doctor for another alternative. Hey how about not getting between me and my doctor and just give be the meds he prescribed in the first place. On top of that incompetence they shut off doing business with all the independent pharmacies in the country. This means my mother has to travel 20 miles now to get her meds when she used to just go a couple miles to her local pharmacy. This company is literally killing people with their incompetence and greed. Anyone that says gov't healthcare is great never had private insurance. I never ever had a problem like this with any private insurance I had in my life.

It seems like every time I contact them to fill my prescription they come up with an excuse as to why they can't. It is always, "We need to contact your doctor." I couldn't get but 15 days at a time local so I decided to give them a try. Biggest mistake of my life. It has been more of a headache. My doctor told me he puts in for 90 days but all they will send me is 45 days at a time and I have to call every time to get it filled again and here I am with no medicine because they need to contact the doctor again. These companies get by with ** while we the consumers can't get what we need and in a timely manner I will find a different medicine and get it locally sick of the democratic **.

I understand their model is to move people to mail order and make things a nightmare. What blows my mind is that if you attempt to move to mail order and it fails and you don't receive your prescriptions, it's on you. The first time I tried, it sat in pending status for over a week and never provided a reason for the failure. I still had a few refills left thankfully. So I tried again a month later, this time they claimed they tried to reach my doctor and they never responded, but when I asked for the method of contact, the story kept changing, because I've never had my doctor fail to respond. So was skeptical of the story.

This company is a plague to humanity. If I could give it 0 stars, or negative stars, I would. The amount of times my family and I have had to go without our medication because ExpressScripts insists on mailing it, so that's going take a few weeks, and I can't get them locally because Eff me, right? I can just die. Thanks ExpressScripts. Then they have the audacity to show me how much money I'm saving. That's how much I was paying before ExpressScripts got involved. I'm not saving any money, they just charge me more if I don't buy through them. The worst part is, you call them and you speak with people who have absolutely no experience in the medical field, they're not pharmacists or pharmacy techs, they're just random call center workers.

I have no choice but to use this company for my employer sponsored healthcare plan. Out of the blue, with no notice, they denied a prescription I have been taking through them for the past several years. They claim I need to try generic, when there is no generic equivalent. Basically, they are forcing me off a doctor prescribed medication that I need to function, with no recourse. Funny thing is, I was involved in selecting them as our large company's PBM. We'll be leaving them ASAP, and I warn any other employer to avoid them at all costs. Whatever cost savings they promise are FAR outweighed by the nightmare will create for you and your staff.

My wife has asthma and is on multiple prescriptions meds daily. This was not a problem in the past. Since January the home delivery has been inconsistent. As of today my wife is waiting for her inhalers. I'm taking her to the emergency room tomorrow because she needs to use them twice a day. I will send the bill to Express Scripts since they are the cause of this emergency room visit.

There is nothing "Express" about this place. My doctor placed an order and the status shows as "processing" for almost 2 weeks. My insurance has forced me to use this place or I would use a local CVS. Their automated phone system is a joke, no way to get in touch with a human to follow up on my order. I am now completely out of my prescription with no way of knowing when I will receive. Too bad I have to give at least 1 star or I would rate as a ZERO.

This place denies my prescriptions my doctor gives me by asking for PA. What more authorization is my primary giving me the Rx? The link they give doctor doesn't work for setting up PA. Then only gives 1 phone number to call it in and doesn't answer the phone for a hour or sticks you in hold for over that time. Doctors don't have that much free time to play their games.

It has been a long time since I have dealt with a consumer oriented company that is as condescending as these folks are. I wish I have read these reviews before I tried to do business with them. I am telling my doctor NO MORE Express Scripts. What little you save is not worth the stomach acid and being subjected to the power play egos they have.

I called in my prescription that I have been taking for well over a decade about a month ago. It is a vital medication, and I have never had any issues with having access to it. My pharmacy notified me that it required insurance approval, which I did not think would be a big deal. Unfortunately, I am now going into week two without it. The rep said that my case is in review and there's nothing that can be done about it on their end. I am going to have to pay out of pocket because my health is now starting to be affected. They diligently receive my premium every month. It's very frustrating that healthcare is driven by profit and not by providing patients with actual care.

I've used them for years without a problem. About 3 months ago they added two factor authentication to my account and I can't remove it. Now if you have a card on file you have to set a "pre-authorized" limit they can charge without contacting you. I was trying to split my order so I could pay with my HSA but even though I selected the 3 months plan they wouldn't fill without me calling since the total order was over the authorization limit. I cancelled the order and tried to start over since I'll have to use my credit card now, and the two meds I cancelled are no longer available to select.

I was taking medication for a year. Was finally feeling great and all of a sudden they denied me. Very bad on their part. Not good for me. I will be contacting the FDA state and federal agencies. I must have called them well over 10 Times to even try to get a refill to hold me over pending a appeal. Nothing. Just left me hanging. Was a horrible thing to do to someone. They should not be allowed to decide over people’s medication nor should my union's medical plan allow it but will have to continue to get it approved. Bad situation.

I have had the sorrow of being forced to use Express Scrips as a result of being a military dependant. I am a type 2 diabetic with the condition having worsened over the last several years. About 6 weeks ago, my doctor prescribed “**” in addition to insulin and metformin to treat my diabetes. Express Scripts declined this medication but suggested ** instead. This was agreeable to me and my doctor and we requested this prescription.

How many fake reviews are there for the rating to be over 3? The expression "Misery loves company" comes to mind when looking through these reviews. I hate that everyone else is dealing with this joke of a company, but it's nice to know I'm not the only one. I had some major health issues beginning in November 2019. Since then, I have been prescribed the same medication. Somehow, every time I had to order a refill on one particular drug was difficult. The others were nice and easy, but they are also cheap, so that makes sense. The one medication is expensive, so of course there are difficulties. Strange that the expensive drug is the one you have to jump through hoops for.

My husband has extensive nerve damage, and needs both time release and quick release pain medications. The quick release is a compounded medication. At the beginning of all this, their site stated his meds were covered. However, when I finally found a compounding pharmacy that would bill them, the coverage was rejecting it. After the third call I finally found out it was ONE ingredient they were refusing to pay for--the base material for the dissolving sublingual. Although it's not something the average consumer can buy, They classify the base as OTC and refuse to cover it. So much for the med being covered. The most inert part and probably the cheapest, and no one could explain to me why.

I don't know how anyone can rate this red-tape, billion $ company as helpful. I can literally get every Rx. I need for less than $200 through Good Rx., while my copayment for the same medications through the Express Scripts process ends up costing me more than $600. Not only is it a 3rd as expensive, but I can accomplish it without having to argue, appeal, pre-authorize, or have either my Dr. or pharmacy make numerous phone calls or fill out written justifications to this 3rd party bureaucracy. Purposeful or not, what Express Scripts seems best at is to find ways to deny or overcharge for medications so that insured individuals will simply pay for their medications themselves, as I have chosen to do. If I could rate them a -10...I would!

Company rep called me. Apparently I had an old profile which hadn't been deactivated and the previous rep sent me the wrong link. The rep deactivated the old account, sent me a new link and now everything is working. The only complaint that I have would be that they don't take transfer prescriptions, but that's so minor. I won't ding them for it.

There was a time that Express Scripts was reliable and they really lived up to their name. Those days are long gone. On more than one occasion, my insulin orders were delayed for days. In the most recent incident, I ran out of insulin (4 days ago). I spoke to five different reps (from June 5 to today), and they all gave me different stories. The insulin order was placed on May 28, 2005. They told me I had to wait until June 5. It is now June 12 and my insulin order is still "processing." The reps showed me no concern for my dire situation, just an update that proved that nobody did anything to expedite my order. At this point, it would appear that a trip to the E/R will get me some insulin. I would advise anyone who needs life-sustaining medicine to avoid Express Scripts completely.

I really hate Express scripts and I’ve had nothing but bad experiences. Our new insurance company insists that we order through them so I really don’t have much choice. They are impersonal, do not know me, and many times a foreigner with minimal English skills is your only contact in that as your play ring around the Rosie with their automated system. They don’t really want you to talk to anybody. If your medications get too low and you don’t notice tough luck because it could be two weeks before you get a refill.

I've tried using Express Scripts for several years now. Each time I come back to test the waters, they mess up my medications. I have an autoimmune disease, cancer history, and I'm often unwell. They just quit shipping me one medication with no explanation, and since I moved that prescription to them from another pharmacy, I could no longer have it sent back to original pharmacy. Spent 2 weeks without medication that time. This time, I decided to have them delivered and paid for 1 day shipping. We are now over 24 hours since I placed my order and it hasn't even gone to processing yet. I cancelled the order and leave town in 5 days. If I have trouble using my regular pharmacy again getting my meds, it'll mean I'm leaving the country for a week without blood pressure medication. This place should not be allowed to continue to do this at the expense of my health.

The worst customer service ever. You could possibly die from jumping through hoops to get your medication filled. Customer service is a joke. Run to the actual pharmacy. Ironically they spam you constantly to use them instead of a pharmacy. They are insufferable. No stars is not an option - but no stars is my review.

Multiple problems with Express Scripts. Lost mail-order. When refilled again, the app showed order cancelled due to system issue, twice. Each time I was promised that meds are going to be dispatched the same or next day. But every time, I ended up calling back. I told the rep I will run out to meds. And the response was to speak to their pharmacist about side effects of missing doses. Why would I want to miss my dose???

We had called them multiple times about my account and they kept transferring us to multiple people who could not resolve the issue. We talked to one agent who we asked to speak to the manager and while she was getting ready to transfer us she said they will only tell you the same thing and she said this in a sassy tone.

After 9+ calls AND having the doctor call in a different prescription for an "approved alternate" medication, that "approved alternate" medication was also DENIED. I had a previous prescription for ** (asthma inhaler) which I took for several years prior to moving to Costa Rica. At that time, I had no problems filling the prescription.

I rated Express Scripts at a 1 because zero was unavailable. Customer service representatives have been untruthful about ability to deliver medications. Still do not have needed meds after weeks long communications. Found a local pharmacy that could overnight meds and Express Scripts refuses to cancel the order but can’t commit to delivery date. Unsatisfactory but they consider it a minor inconvenience.

I placed an order for my medication with Express Scripts on 05/18, on 05/24, someone told me my order was confirmed and on the way. Today, the morning of 05/30, my medication was cancelled, and when called the customer service rep said "sorry, nothing I can do, get your script sent somewhere else" when I was CONFIRMED to have my order coming on Wednesday. Very disappointing, use your local pharmacy instead of this scam of a company.

This company has gone from great to rock bottom. Meds used to arrive in 3-4 days, now up to a couple weeks. Strong pain meds are needed quickly and can’t be ordered earlier. They don’t tell you when something is back ordered, so you are expected to suffer. They often ask doctors for more info when you have been using these meds for awhile. The invoices they send are incorrect and don’t include payments you’ve made. Their customer service is useless. Run and use another pharmacy.

They okayed a prescription on the phone, then denied it at the pharmacy. When I asked for reimbursement, they gave me an online form that rejects past members, then told me to fax or mail them for just $20...

1) Never send a message - refuse to review and answer questions - call. 2) **-Common drug - always out - retail always has it higher cost. 3) ** - charges 2000%, yes 2000% higher than retail. 4) Never get answers - write your congressman. 5) Tricare for Life - Get someone else. Bet never get a response.

Our company switched to Express Scripts this year and I have had nothing but problems. The doctor sends in the prescription but Express Scripts can’t seem to fill them on time. We jump through hoops trying to get them. They place them on hold and when the doctor calls they say there isn’t a problem but still they do not ship. I am going to move back to over the counter and pay the difference so my son can get his medicine!!

I have been fighting with them every month for 18 months to get my prescription. The pharmacist called me a month ago from Columbus Ohio and said no more refills. She treated me like a drug addict and acted like she knew better than my own doctor. I am waiting to get very ill because I can no longer get my prescription, even though I did everything she asked me to. A horrible, uncaring company.

I was struggling with getting my script on time. Every time I made a phone call they would promise to take care of the problem. The app that they use kept changing the dates to push it further out. I even resorted to 1 day overnight delivery at my own expense. The reality is that they lie every time I call. One “supervisor” even gave me a phony tracking number and said my order was on its way. I then found this site and read all the reviews and found that the phony tracking number was common practice. They kept telling me to get a script from my doctor to fill in the days that they were late even though they had at least 4 weeks to process my order.

Unlike a regular retail pharmacy, you cannot refuse the shipment. Express Scripts just fills the Rx & do not request confirmation from the Patient. If a Provider prescribes a medication & then changes the dose or directions, you are stuck paying for something you don't need. Also, a 30 day supply cost the same as a 90 day supply but they state there re no shipping costs!

I have used Express Scripts Mail Order Pharmacy for many years. It is also the chosen Mail order Pharmacy for Those with Tricare and various other insurance companies. I reached out to Express Scripts last Thursday because of a medication I have been on for years that had not made it to me via UPS 2nd day air (all my meds come UPS 2nd Day air). I always get notifications of when I need my meds filled (I forget sometimes). Express Scripts every time they fill and ship, I always get a notification about it and can track if need be. This medication happens to be a controlled substance (currently I am prescribed 3 medications that are Controlled).

As an Aetna member I have had no choice but to use Express Scripts. I have had nothing but problems trying to get prescriptions filled. When my MD prescribes a medication that should be enough. They make the patient and provider jump through multiple hoops only to deny the patient. This results in frustration, time wasted and emotional hardship. This company lacks integrity and transparency. This company is a clear representation of the failure of the healthcare system.

Updated on 05/24/2023: "YES, it is lost. " That is what I was told is the resolution to my case. Fedex picked up my schedule 2 narcotic medication from Express Scripts mail service. The package disappeared pretty much right as fedex took custody of it. Obviously these meds are under high security and must be signed for by each employee. Fedex knows who had it last. So, my meds along with ALL of my PERSONAL information is in someone's hands. Obviously, this is an extremely upsetting situation. My security is at RISK. Fedex has done nothing in regards to this theft. I am filing a police report to start with. Calling the DEA next. Be very wary when trusting fedex with scheduled narcotics.