Express Scripts Reviews

Ordered a prescription for my wife on 8/23/2021. It was to be delivered by 8/28/2021. As of 9/8 we still do not have this critical medication that my wife needs. Seems to be lost somewhere in the postal system and tracking shows it going from a postal hub not far from my house to St Paul MN and then to various other places. While I do understand that Express Scripts cannot control the post office when I did call Express Scripts they were very cold and not very helpful. This is a medication that my wife depends on to keep her from having a stroke or other health issues. The first customer service woman I spoke to said there is basically nothing she could do and they could not send a reship until the item was lost for a month. She said I could request an emergency fill to last a few days until the item arrives if it does.

I've been taking this beta blocker for nearly 6 years. I've been diagnosed with lupus since 1998 and have had a kidney transplant since 2011. I also take another BP med, **. Traditional Medicare and then Wellcare, the Medicare advantage plan I had until I switched to CIGNA (EXPRESS SCRIPTS), both, covered this medication. I switched to CIGNA in April, they filled all of my meds 1 time, and when I needed a refill of this medication in July, they refused to approve the prior authorization.

My doctor's office has called in a prior authorization for a medication and they keep saying they never got it. They have called in twice. Calls to customer service result in denials they have received the authorization. Now who should I believe? The doctor I've been seeing for over 10 years? This medication cannot be stopped suddenly without grave consequences. Attempts to escalate result in my speaking with more people who can't help. My doctor is a busy person and has hired a service to answer calls, so they can't get through. They claim they have left messages but I'm sure they're wrong. I guess I'm stuck at least until the Medicare signup comes around (pretty soon.) I am not the kind of person who screams at people over the phone but this is driving me nuts.

I received my typical 90 day supply of **. When I opened the bottle it had a foul smell. The next day I called Express Scripts and asked for a new prescription from the customer service representative. The Representative transferred me to a pharmacist even though I wasn’t interested in talking to one. As I said, “I just wanted to order a new prescription”. I did speak with the pharmacist and she suggested that I air out the medication for 1-2 hours and it was perfectly fine and many medications have this odor. I was very clear that I am not interested in taking a foul smelling medication and I have never heard of this. After she repeatedly suggested that I take it anyways I continued to refuse to take it. Only then did I find out that I could call my doctor again and ask for a another script with a specific manufacturer listed on it. And since I would be out of medication in a day or two I needed my doctor to send a 30 day supply to my local pharmacy.

Diabetes is a terrible disease to have. Drs, nurses, everyone tells you to keep close watch with your body when it comes to this disease. The only tool we really have to work with are testing machines. The machines are cheap, but the test strips are what costs. I need to test at least twice a day, but Express Scripts refuses to pay for more than 25 a month??? Average days in 1 month is 30. I can't even test ONCE a day because they won't approve more than 25 strips a month. I called into see if I could get more than 2 a month. That person told me, "No problem the next time you refill your strips, tell them to call us, we will explain the way the need to make a claim for 50 test strips a month."

I have been on a maintenance medication for two years, and for the past 18 months, I've used Express Scripts with no problem. Now all of a sudden there's a "problem with my prescription." When I call, I'm told they'll send a renewal, then that it's no longer covered, and then that my doctor needs to send in a form to request a generic, and finally, that my doctor needs to fax them a form (which my doctor's office and I both request, to no avail) to process a prior authorization.

Worst company ever!!! Stay away from them. They harass you to use the delivery service, but they don’t deliver the prescriptions, they’ll take all your personal data like credit card number. Not serious at all and they have a huge mess internally, they’re are worst than a cult to let you out! Kafkian process to get the prescription transferred to a “real” pharmacy. I’m sure I’ll receive the same “cookie cutter”/“copy-paste” response from them, as the rest of the reviews.

Something changed with my coverage all of sudden. I went to a deductible plan and I never remember this when I elected my insurance. All of sudden my prescription costs have gone up tremendously. Every time I call… I mean EVERY TIME, no one speaks English well and they ALWAYS.. ALWAYS hang up on me after it took me like 5 mins to get to a person. I never fully understand how anything works because I’m always disconnected and frustrated because of the time it takes me to call back and always get disconnected. It’s a repeat cycle. I can NEVER find out answers to my questions.

Ever since Express Scripts is managing my prescriptions I have been without my medications since June 2021. I have called several times and even talked to supervisors and have been a waste of time. It’s seems like anyone know what’s going on and how to get their thing together. And in the meantime I am suffering the bad consequences.

My wife takes ** once per month. Now, the meds work extraordinarily well. However, we live in rural Hawaii where there is no to the door delivery. We only have a PO Box. No US Mail comes to my door (like it does in most of Hawaii). Now ** must be keep cold so Express Scrips sends the drug in a styrofoam container with 3 ice packs. But, the last two shipments arrived warm at the Post Office. In short, the drug is unsafe to use and must be disposed. Solution? Ship via Overnight Federal Express or UPS to my door OR allow me to use a local pharmacy rather than waste taxpayer money. OK?

This company is a scam. Worst company ever existed in the universe. If you want peace of mind and want to avoid bunch of dummies and cheaters and stay away from these guys. They will delay your prescription like hell and force you to choose whatever crap they will have. Never ever use this service.

My insurance company forces me to use this PBM for my medication. Despite my insurance (UHC) formulary stating the brand name of my monthly medication is covered, Express Scripts decided to change it to generic in July without telling me or anyone else. I have had issues on the generic for the medication I am taking, so I spoke with a customer service representative on the phone.

Unreliable service. You Order, wait and wonder if prescriptions will come. Duplication of order status and contradictory updates. Front loading of some meds (they seem to have favorites). Their phone calls end sometimes with no msg.

It’s been couple of attempts that I am trying to be a part of Express Scripts as a customer but I have no luck!!! I’m not so sure but customer service is not being helpful at all and they don’t work with your secondary Insurance. The last Rep that I have spoke with is not that kind at all straight up talk as he said They don’t work with secondary insurance or anything like that!!!! I feel offended but I rather just end the call and leave it the way it is!!!! I didn’t mind the past call that didn’t get attention but this one is kinda serious to me. Ohh well I guess you don’t want nothing to do with me…

My mom passed away on Saturday, May 1, 2021. Her monthly premium was on 'auto pay'. On Monday, May 3, 2021 they took the premium out of her account even though I attempted to stop the auto pay. I immediately contacted ES to get a refund since she would not be using the prescription. I filled all the required docs. Nearly three month later, I find out that ES is NOT issuing a refund because the account was required to be open till the May 31, 2021 even though the service was not used nor needed. ES basically stole a month's premium. Whatever you do, do NOT sign up for auto pay for elderly persons!

Very difficult to do business with. Not customer friendly. I recently switched to Alliance Rx and they have been wonderful. They are very slow to fill certain orders and they have on two occasions caused me to be out of my medicine due to their slow delivery and processing. They are fine with certain medicines, but no with all of them.

I have been on birth control for DECADES. I have had MANY insurance companies over the years and have used many different pharmacies and I've never had one issue EVER. Two years ago our state insurance switched to an insurance company that requires us to use Express Scripts exclusively. Since that time they illegally went to my doctor to get him to rewrite my prescription to be completely generic with no name so they could send me whatever they want. That doctor did not know that I went through months and months of issues with another doctor to find the medication that worked for me. I was livid. They not only did this without any discussion with me but then they sent the wrong medication and I had to fight them to send the right medication. These come in 3 month packs.

I received a call from Accredo representative Ashley regarding my **. Apparently per Representative Ashley, the co-pay assistance that has been on file since January stopped paying for the Generic back in March. They now only pay for Brand. Now the ** that has been filled since March, I now owe a bill of $748.30 and I have to find co-pay assistance that will back pay to cover those charges. A few questions I have, why did the generic continue to be filled once the generic start rejecting back in March? Secondly, why did it take almost 4 months until I was notified? Thirdly, why was the brand med not filled instead once it was discovered that brand was preferred? Both of my scripts are written for the generic name but the ** is filled as brand, so if the claim rejects as brand name preferred, could the brand ** not be filled?

I do prior authorizations for a doctor's office for MS medications. At least every other one is rejected with formulary suggestions for cheaper medications. When a patient is established on a medication for years, they do not wish to change based on saving money for the insurance company or the pharmacy. Generics are pushed and even if the medication requested is generic, a cheaper one is suggested over the requested. This ends up being letters to prove why the original request should be honored. It is tedious and time consuming. This week 3 patients have had to change their medication to accommodate the pharmacy or insurance-the gap without medication can precipitate exacerbations and anxiety for the patients. I am not sure how they are able to refuse what the physician has ordered and make us jump through hoops to get something the patient has been established with. They need to accommodate exceptions.

I am writing a sad story to reveal the darkness of the Express Scripts. I am a patient with critical pre-condition. Ordered refill of 5 medications. Express Scripts shipped the medication using DHL ( A German Carrier) - Imagine Using A European Postal Service on The US Soil! I called them that I have not received my vital medications, a so called pharmacist told that, "Call DHL, we can not do anything. It might take 1+ week to send the replacement." I told express scripts pharmacist that these are vital medication and I am travelling in two days, the unhuman, ruthless, black heart pharmacist told me "Call DHL". Really calling German Company on the US soil???

They've been billing me for 6 months without my knowledge after I thought I closed my account with them. Then out of the blue they slap me with a bill for $130. The customer service was dismal. Every time I speak with them I get a different answer and lies. It's mindboggling. Even tho they told me I am no longer with them and I paid their nonsense charges I still feel like they will come after me. Express Scripts is more like a dirty shakedown than a legitimate company. Good Riddance...

I have been using mail order pharmacies for years. For some reason, Express Scripts has some rule about maximum amount that can be charged to a credit card... What they do is give you a red exclamation point and say "Payment Issue," and "Sorry you cannot complete this action at this time, please Contact Us." They provide zero information online, then make you wait on hold for (as of right now all told, 35 minutes), only to get you to say "OK" to charge your credit card the amount for a prescription. My health plan uses an HSA with a deductible, so there is always a charge of some kind until about August, after which everything is covered. This whole payment issue problem is major waste of my time every 3 months and they provide zero details on why they can't allow you to authorize online the same way I pay with my HSA credit card. What a waste of time and money. Makes you wonder why people buy black market drugs.

Express Scripts has always been excellent with routine pills etc. ** is a different matter. I ordered a normal re-supply of 5 vials of ** recently. The ** is packed in ice and will stay cool for 72 hours. It was shipped overnight. Four days later I received it. I had to throw it out. The pharmacy gladly re-shipped. It did not arrive overnight. It will arrive Tuesday after Memorial Day because standard overnight is not delivered other than business days. I call back and am told to call back the following Tuesday. I am now out of ** and I have no ** even ordered. I am told by the pharmacist to go to a doctor and get a prescription for some **?? The funniest part is I was told to lodge a complaint with FEDEX, not. Better count the days your cold items have been packed during shipment. According to the pharmacist, it is packed for 72 hours - just in case.

I have been with my employer for 10 years and for the first time opted to buy into the Prescription coverage and for the first time, in my working life have been denied my prescriptions which are covered on the list of covered drugs, but somehow Express Scripts has decided they will not cover. I don't what I am paying insurance for, and I cannot wait to drop this company. This is big Pharma at its best/worst. Worse yet they even allowed me to start my own appeal - what are you basing these decisions on? How does a company deny my own doctors pre-authorization for my care????

On April 30, 2021, I was on my last day for my current insurance. I would be switching the next day and I had some money left on a Health Spending Account that would be discontinued the next day. I set up all my prescriptions and called Express Scripts and paid the total amount. I later double checked by calling again and was reassured everything was paid in full. I got an email today (May 26) saying I owed $37.00 and some change. I have a receipt on my email showing that this bill was paid from April 30. They said the card did not run through properly. I must pay from my pocket now. Why did they say the bill was paid in full on April 30? I was on the phone 2 hours but to no avail. I had to foot the bill instead of using the Health Spending Account. This incident was handled through deception and manipulation. Thank God I have another mail order pharmacy. If you are intelligent, you will find another one too.

All this company cares about is money. My dad didn't see the invoice for his medications because it was in with all the other garbage paperwork they send with the medicine. He owed a WHOPPING $2.87 from a couple months ago which he wasn't aware of because didn't see the bill and company never sent him a separate invoice like they SHOULD HAVE. He was waiting on the newest medication he needed that the doctor ordered and still hadn't gotten so I called them. Express Scripts REFUSED TO SEND the newest medication because of this two dollar past due bill.

I have a brand name prescription that needs prior authorization. It has been fill for $33 for the past year. New Prescription, same medication, same year. Requires to get prior authorization. After 3 days several calls and 2 hours on the phone, Express Scripts will not refill at the February price. Said doctors office to call number given to me by two different Express Scripts people. Doctor office called number I was given. Doctors office was on phone 42 minutes. Prescription to cost $112. I called Express Scripts after 29 minutes was told the number I was given for doctor to call was the wrong department. They need to call another department. Asked could Express Scripts call doctor. No they cannot. Very frustrating.

Express Scripts part D Medicare insurance. Several ongoing problems. The bill monthly but send the bill just a few days before it is due so I am constantly trying to play catch-up. Paying online would be a good solution. However, their website has been inoperable for over a year now. I was able to set up an account but anything beyond that is said to be in accessible and to try again later. I’ve been trying for over a year. Most recently, a medication I have been taking for over 20 years is now not on their formulary. They suggested another prescription which I tried for over a month. It was not effective and, in fact, made me ill. Two appeals by my doctor and Express Scripts is still refusing to pay for it. It is a generic medication. Will be looking into other insurance next sign up. Do I need to mention that whenever they call me or I need to call them I have to talk with someone with such a thick accent that I can barely understand them. I am not hard of hearing.

Recently I placed a prescription order and said I needed expedited shipping. I kept getting emails, not a phone call, saying there was a problem with the prescription. I finally called my doctor twice and they kept calling in the prescription only to find out Express did not expedite the shipping. This is only one of many prescriptions that have been delayed without any warning.

I ordered my meds on 4/27/21 with an expected delivery date of 5/1. These are meds that help me breathe during allergy months (which we’re in the thick of right now). It is now 5/7 and no one has a clue where my meds are, as the last record of it was on 5/3 in St. Louis. When I called, nothing was done to rectify it other than an “override” so I can pick some up at my local pharmacy. I was then told if I didn’t receive it within the next MONTH that I should call and speak to one of their pharmacist about another refill. I will NEVER EVER be ordering from this company again, and it seems like I’ll be lucky to receive the 3 month supply which I’ve already been charged for. Terrible customer service!!!

I was a bit dubious when our insurance required us to use Express Scripts for maintenance medication, but after a year of use I'm favorably impressed. Getting them (3 pills) from the local chain pharmacy was rarely without some sort of problem -- in a year of Express Scripts, they transferred my prescriptions over without hassle, have contacted the doctor for my auto-refills in plenty of time, and when I switched doctors, that was also handled seamlessly -- all I had to do was check my account to see that they'd received the new prescriptions. Even with the pandemic, I've had my refills in plenty of time, and they give me the option of being invoiced and making payment after delivery, which I prefer rather than having them charge my credit card.

I received notice of a new collections account on my credit report (in 2020) from US Treasury stating that I owed $1,053.43 to Tricare for a past debt on my account. They stated that I owed money from 05/2016 on a prescription ordered on my behalf. At this time I did not have Tricare coverage and did not allow my medical provider to place any prescriptions through Tricare and was being seen for injuries obtained in a motor vehicle accident I was in. I was contacted in 2017 about this debt directly from Express Scripts, I contacted the company and informed them I made no authorization for medication to be ordered and sent to my house and I informed them that I never even received a package containing medication as they claim I did. Express Scripts then said they would look into it further and I never got information following that contact.

My husband had a massive stroke and the doctors sent in a new prescription because I changed 1/1 to Express Scripts. It took me weeks to get it approved although he had been taking it for over a year while he was with another prescription company. Two days ago he was given another prescription and I went to pick it up and it was not ready. I called the prescribing doctor and they said that Express Scripts wants to know why he has to take this new prescription and why others do not work and the list goes on. In 15 years of having other prescription companies, I have never run across this problem. This is the second one in a few months which is ridiculous. A doctor prescribing the medication is not sufficient for Express Scripts. I cannot wait for the year to be over so I can change to another company.

It had been a hassle once a year to get a recurring prescription filled. Now it’s more frequent. I’m on a medication that I need so I don’t die, that costs upwards of $400/month. Not only is there a limit on cost that I have to call every time until I meet the deductible because 90 days is over $1000, I’m now having to deal with my doctor having to approve more than once per year. The last go around, they claimed my doctor’s office never submitted the info for a very long time and I was getting it because someone overrided. Called the doctor and they have records of multiple faxes, emails, electronic submissions, phone calls, notes from all contact...

If they had zero stars I would have given it. They lost my prescriptions when sending them out to me. 600 dollars worth of prescriptions and they have refused to refund my money. This has been going on since March 202. I have spent hours on the phone and they transfer to so many different people... Then they hang up on you. Worst customer service I have ever encountered. If your health depends on medication I would never use them. 600 dollars is a huge amount of money for me. I want it refunded since I never received the prescriptions. Do not use this company. I’ve never had a company tell me after they lost my order they will not refund my money. They have so many bad reviews online I wish I would have read them before deciding to use their service.

Due to my insurance company, my prescriptions were being sent to this company. I put a stop to it! I started a new prescription (very expensive one!) that I ended up not being able to finish. So, I contacted the company and informed them NOT to send the next month's prescription, my Dr was discontinuing the prescription. They sent it anyway, and told me I had to pay for it anyway. I ended up paying in the $100's, so I told them to put a note on my account, close it or whatever they needed to do. But DO NOT ever send me prescriptions again without my authorization.

If I could rate this with negative numbers, I would. One set of prescriptions and 12 phone calls later, I still can't get one of them. My doctor's office doesn't want to deal with them and has all but refused to. They have competency issues, as in, they haven't got any.

Express Scripts somehow received (and violated HIPPA laws) by obtaining a copy of one of my prescription medications as well as my pharmacy and store number and sent this information to me in a letter containing PHI via USPS. Since they already had my information I decided to give them a try. However, when attempting to refill a medication, they attempted to change the 30 prescription of a controlled substance to a 90 prescription without my (or my doctor's) knowledge, resulting in a delay of receiving my medication resulting in my running out of a medication which should never be stopped abruptly due to potentially life-threatening withdrawal symptoms.

This has to be the worst company I have ever dealt with. They promised me an account credit for 3 months of fighting them for an incorrect bill (they charged me a deductible when I didn't have one). So after 3 months and numerous hours and phone calls later, I was promised by Latisha a $50 account credit. I am still waiting for the resolution to my ticket. I call today and was told Latisha was never "suppose" to give me that $50 credit and they are taking it back. Mind you, I have received a statement already showing the credit. I couldn't believe even after listening to numerous recorded messages promising me a $50 credit that I never asked for, that they are taking it away. I felt like I was in an alternate universe. What company does that.

My Wife is the subscriber of the pharmacy benefits as such, I was added as her spouse. When I became active for the benefits, I call customer service and added all my information and they set up my account. That customer service representative was fine. I get many medications and things seemed fine. My wife only has 1. They send it to her and she pays the bill. My representative asked if I want a card on my file and I said ok.

I called numerous times correct meds. Brands and to cancel my account. They charged my credit card twice for 2 meds. Sent them to me anyway without my permission. Changed name brands of my meds. When I requested beforehand the same name brands. I told them I will file a complaint if they charge me and send meds. Again.

Even if you have to pay more to go to a different pharmacy service, please do. I have spent almost a month and over 4 hours on the phone to get a prescription filled. I was told my order would be sent overnight because of the urgency of this medication, and still nothing has shipped. My insurance company confirmed the order and my account is up to date. How frustrating to be told lies by ES and still no shipment. I never write reviews, but this is truly the worst company I have ever tried working with. Express Scripts will also call your doctor (without your approval) to send 90 day supplies, even if you only need 30 days and your insurance only covers 30 days. Seems illegal and immoral to me. Go anywhere but here for your medical needs.

This is the company my insurance goes thru and they are ridiculously incompetent. I had to call 3 times a couple days ago and my issue still isn't resolved. They upped my copay from $5 to $134 and some change. They won't let me use the pharmacy that I use in my hometown anymore. They want me to get a 90 day script and do the mail order thing instead. Okay fine I'll do it. But I have already been out of these meds for 3 days. They said that they could not override their system and that I could get 10 of these pills for $44 instead of me getting 30 for $5. So anyways they got ahold of the Dr. and I also called to make sure my Dr. knew it was urgent.

Our insurance changed Jan. 1 and now we have to go through Express Scripts. They denied my medication which I already had a preauthorization for. My Dr. filled out another form and they denied it again. Getting any information has taken hours and at least 10 different phone calls. I was given wrong info on the reason for denial and spent days trying to resolve only to be told by a different representative that it was a different reason. I have been given wrong information over and over. They told me they reached out to my Dr. several times to get my medical information even though they supplied it twice. Meanwhile, my medication that I have been taking for many months is almost gone and will be detrimental to my health to suddenly stop. I feel like there’s nothing more I can do.

Very poor service. Hires DHL to deliver but lost track of and then blames customers. They don't care. Go to a local pharmacy instead. Ordered, took a week to respond. Then when item was missent by DHL, attempts to make it the customer's problem when they hired DHL to deliver. Kept repeating the 7 day excuse, but had no idea where package was.

For the 3rd time, Express Scripts has lost my account info. Now I can't set up my wife, because they say we need 2 e-mail addresses. We have one address and I'm not going to set up a 2nd address to appease their lousy system. She has been waiting for meds for 2 weeks. I supposedly added her to my account over the phone 2 weeks ago. Now I was just told that can't happen. It doesn't seem anybody there knows the proper way to do anything. Maybe it's so bad, there might not be any procedures in place. Scary to think they are managing people's meds. I'm moving all my prescriptions to Walgreens. It might cost more and it's a 30 mile round trip, but worth it to get away from Express Scripts. By the way, tried to use Express Scripts 4 years ago, but cancelled due to gross administrative issues. I thought they might have gotten better, but if anything, it's now worse. Stay away.

I have been filling the same 90-day prescription with my insurance company for many years. The company switched their home delivery to Express Scripts and when the prescription was filled, I received 3 bottles of drops instead of the usual 4 that I was receiving since I started using this medication. Express Scripts also changed the packaging so that the items arrived smashed in the mail.

I have a tier exception prescription that has been in place for decades. They overcharge me every time and if I don't catch it, they just keep the difference. This has gotten so bad, they had to send me checks to refund overcharges. Shame on you Express Scripts. I refuse to give them my credit card because they over charge continuously and it takes hours on the phone to get it straightened out and get a credit issued.

They denied my wife use of the Express-Scripts prescription benefit because they said they had received information that she had other prescription benefits. But wherever the false information came from they did not know and were not able to determine. But my wife has never had a job that offered benefits in her life. I asked them to please fix this wrong information, but they had no idea what to do and suggested we use the other non-existing insurance.

I had to start on a new prescription that will have to start taking every day going forward. It was expensive at CVS with my Express Scripts, so I called them and asked if they had any way for me to get it cheaper. They quickly recommended I get a 3 month supply at a 2 month price, so I said, "Great, let's do it." A few weeks later I get 2 months supply and a bill at full CVS price. I called and spent an hour on the phone with 3 different people, ended up speaking to a manager who was one of the nastiest people I have ever dealt with. Bottom line, don't fall for their incorrect claims of saving you money by going with mail order. Get it from your local pharmacy.

My new insurance recommended Express Scripts. My prescriptions were ridiculously expensive, so I tried to cancel but they refused. My generic was over twice as much as I had paid in the past! I will never use again.

Dealing with Express Scripts is a nightmare. It is the worst company I have ever had the displeasure to deal with. It has been impossible to get medications refilled. I have been lied to repeatedly. I have fulfilled all their requirements and still can't get a refill.

I have never received my prescription on time. This last incident consisted of the following: 1. Contacted ES to ask for a vacation override and immediate prescription delivery since I was departing in a week and was going to be gone a month. I was told to have my doctor submit the prescription with a notation of an override. 2. Called a second time to ensure that ES received the doctor's message. Was told that he needed to submit a request for a vacation indicating that a 30 day supply needed to be picked up at the local Walgreens because the medication wouldn't arrive in time otherwise. The doctor did that.

They shipped my first order to the wrong address (1/7/21). They blamed it on me for not giving them the correct one. They never verified my address with me. I called as soon as I found out it was delivered there, but I "didn't call soon enough". I had already paid for this medication. Fast forward, it's now 2/25/21 and after speaking to about 4 people who never updated my address, they said they put my order on hold due to no billing information. They have my debit card on file AND previously told me I wouldn't be billed for my medication until I received it. Still haven't. The billing department said I didn't notify them in time that I didn't receive it (even though I called the day I found out) and now I have to pay for the medication again ($800 total by now). I finally talked to a supervisor who said he can give me a partial credit back because that was all that was in his power. He said he'll overnight the medication, but I'll believe it when I see it.

As other note on your site, ES is crazy with paperwork. They always claim there's something you didn't do/complete/send. I too am now waiting 3 days for them to return my 2 scripts to retail pharmacy, from which I had had them transferred. (I wanted to save money by mail order, but I have used up my money in lost time with them.)

Express Scripts did reach out which was really appreciated, I wasn't expecting it. My meds did arrive finally to note I had some on hand prior. Thanks.

I have a script that was transferred to Accredo/Express Scripts due to insurance co change. I have called multiple times, and every time the rep says they will escalate my prescription, but still no action from Accredo. I am 2 weeks overdue for my meds and cannot get any resolution or assistance! My health is important, but not to Accredo!!!

For 10+ years I had received a 3 month supply of a particular medication at a reasonable cost, same dosage, same prescriber, and for whatever reason now Express Scripts is supplying the same medication 1 month supply at the same cost. They tell me that it's the way the prescription was written, and having the same doctor write the same prescription for 10+ years I find that hard to believe, nothing has changed except with Express Scripts. To make matters worse Express Scripts refused to consider any reasonable resolution and refused to look at my previous history with this doctor or medication. As a decorated military veteran I feel that this is a slap in the face to myself and other vets who may have had the same experience.

In the past, my Doctor's fax machine not working. Went next door and used the Pharmacy's fax. Four days later, email sent to me saying it has to be Doc"s fax machine. Next, prescribed a new BP med. Three days later they said they could not ship till I was counseled on new drug. Next, new script was delayed, they told me renew earlier, so I did. It was rejected as they said I still had some from previous order. Next, recently, took 1 wk to get to Doc's. Monday morning it was faxed. I thought I should phone Express Scripts to get info on new drug so there would be no delays. Now Wed. Haven't had my pills for 3 days now. I phoned them, they said they contacted FedEx and they said they lost them. I guess I should drive there and pick them up myself..oh, wait a minute, isn't that called a Pharmacy? My health gets jeopardized by my insurance holder that insists on using Express Scripts.

I decided to switch to mail order after I became tired of my town pharmacists ignoring CDC recommendations for face masks. SC PEBA uses Express Rx for pharmacy benefits. When I transferred my Rx (schedule 4 drug), I told that I needed to have my doctor send them a new Rx. So I scheduled an early appointment (tele-med). Because my supply was approaching zero, I contacted my old pharmacy. Express Rx transferred my script. On the day of my EXTRA appointment, my Rx arrived in the mail. This should have clued me into the services customer support, but I am a slow learner.

I gave one star because you can't enter zero. Am on co-pay assistance plan. Should have no co-pay. Between customer service, billing and accredo one doesn't know what the other is doing. Took five calls and over a week to get corrected. They charged my credit card without authorization. By their own determination they say there is a 30 day window to correct this. I have contacted an attorney and filed a complaint with my states Attorney General. Second time this has happened. Forced to use them by my insurance provider. All I can say is worst company I have ever dealt with!!!

So to set the stage, Express Scripts (ES), is the middle man for my pharmacy Walgreens. This has been the arrangement for a year. I have to use them with my company insurance. Using them is not by choice. They accidentally received 3 RX’s that my Doc sent in and put on hold. They immediately filled and shipped, mailed to me without my authorization. All within 24hrs. The bad part is I don't need these meds and they are way overpriced. When I was deleting junk mail, I noticed an email that said my RXs were shipped. I thought this was spam so I called ES.

I've been to my doctor lately trying to figure out why I have extreme fatigue. It literally feels like an invisible doctor has come up behind me and injected me with something to put me to sleep. My symptoms are so severe, I'm literally dozing and falling asleep in the most inappropriate times. My doctor has done numerous tests and in the meantime, tried prescribing me different stimulants. This company constantly denies them! I'm literally struggling daily including at work! I'm afraid I will fall and kill myself with how dizzy and out of it I get due to the fatigue. What will change? What the hell do I do? You guys wont accept ** but you will accept **?? An insanely user friendly abused drug?? I work around robots in an amazon fulfillment center and one mess up and I'm done for. I am slow and not productive because I'm so exhausted! I have a sleep study soon, to find out what the cause is. Will that even make a damn difference?? You guys are playing with people's lives.

Express Scripts has ONE mission, deny you your prescriptions to maximize profits! I take ** every other week due to chronic sinusitis! After 6 months I was free of a sinus infection for the first time in 2 years! Express Scripts then required my doctor to submit mountains of paperwork to refill the prescription, they then slow rolled all correspondence and generally made everything as long and painful as possible. It took over 2 months to refill the prescription, by which time my sinus infection had returned! All calls to their customer service reps was a waste of time! They didn't care about my health AT ALL!!! So, they bought themselves 2 months and saved on 4 shots! And I sit here hacking and coughing and it’ll be another 3 months for the ** to build up in my system and defeat the sinus infection!

This is the most ridiculous service I have ever got. I contacted my medical insurance (BCBS) to find out that Express Scripts is the one managing my prescriptions. My son went to get his cream that usually costs him $10 co-pay and they are forcing him to pay $130.97. The $120.97 is the deductible amount and that has already been met. They are so confused to provide confusing information from one call to another one. Stay away from Express Scripts. They don't know what they are doing. Blue Cross Blue Shield should never put customers in such services which they never requested for.

Just finished day 4 with ES. Not only do reps not know what they are talking about, they repeat themselves. Supervisors do not know either, or they give you a deliberate run around. When next round of changing companies arrives, I am gone. Terrible company.

Due to recent insurance changes my family has to use Express Scripts for 90 day medications. It’s nice to have medications delivered to your door especially in the cold winter months assuming the order is correct and the price is reasonable. We recently tried to get a break down of medication prices prior to payment and shipment. After spending 45 minutes on the phone we were unable to ascertain breakdown. Sent payment and received shipment only to find out 1 brand name medication was $250 compared to generic which was $46.98.

Express Scripts has the availability for customers to look up and compare prescription costs from them versus your local pharmacy. However, I moved my daughter's prescription and now they will not honor the price they listed. Very deceitful.

I have a prescription for a controlled substance, and my medication was shipped on December 9, 2020 got lost in the mail, then subsequently stolen (I'm assuming since the envelope arrived empty). I refused the package from the mail carrier and called ES. They said they needed the doctor to rewrite a prescription, so I contacted the doctor for an emergency (2-week) prescription while waiting for the refused envelope to be returned to ES. I had to pay out-of-pocket for my 2-week supply because ES, though they are also my insurance company, declined coverage. Okay, whatever. So time goes by and nothing... I call ES to see what the status is on the medication and they say they have another script from the doctor that was canceled because it was "too early for a refill"... This is when I start getting mad.

The service is terrible. Have been trying to get a prescription filled for 3 weeks and am currently out. Is a specialty med so they have to set up delivery. Called and cut off 3 times then told they did not have it.

There is nothing express about Express-Scripts. They are slow and do not seem to care. You would think in this business that the patient's need for their medicine would be of utmost importance to them...but that does not seem to be the case. After 4 phones calls, I had to tell them I was almost out of meds to get them to expedite. Thankful I switched to another company for my Part D in 2021.

I submitted a request to refill a prescription. I was sent an email stating they were having difficulty getting in contact with the Dr. so they needed me to contact the Dr. for approval, which I did. A few days went by and I reached out to them, I was told that they received the prescription and were completing the request that day. A couple days after that I received another email stating they could not complete the request. I called again and was told that the medicine was no longer covered by my insurance and could not be completed. I asked the representative a few questions which included, "How is this possible to when it was fulfilled by you guys last month?" The preventative told me that was incorrect. So I stated to her when it was fulfilled, by the whom and the address it was sent from. She proceeded to say to me that it must have been in error because on her ends it shows as being cancelled.

This co I have been aggravating myself with for years could not get any worse. After bailing and going to local pharmacy found I was paying 3 times as much. Stay away! Last order took 5 days and then they told me my insurance was canceled, never had a claim and paid monthly via credit card. Could not get Blue Cross on phone, waited 4 hours! On hold. See both co. Get one star review. Local pharm would not call for they say they do not answer? They In my opinion are criminal operations and I reported to the government insurance.

Updated on 21/12/2020: After waiting for company response I am writing another review about the handling of this renewal. Customer service dropped call 5 times. I was given a claim # ** and phone # 877-751-3600 which is a no call back number. In the responds they had my home in Florida when they clearly were given 61073 that is an Illinois zip code. One person said I could get the Premier plan but did not know price of the plan. Customer service said they cannot change even after they said the welcomes was incorrect the one that I never received. Well it look like the only recourse is file a fraud complain with the Illinois Attorney General's Office and Express Scripts can deal with them. Gregory & Patricia **.

It's interesting that "Shanta" in Express Scripts customer service sends exactly same worded response to everyone who has complaints! I've used ES for standard array of prescriptions for several years. No problems until recently when a prescription required more info from doctor. After 2 weeks waiting ES said they never received faxed info from MD. ES also said they were waiting for my premium payment info so they could fill mail order. I explained I have never had any prescriptions mailed & that monthly premiums are automatically deducted from my checking account! Co-fees are paid to pharmacy when I pick up prescription. That completely confused service rep who said thats not info they had on file!

I had to leave my local pharmacy because my insurance made it so expensive to get prescriptions filled anywhere else. There is nothing express about it. It takes at least a week to receive medication so if you have health issues that requires medication day of, forget it. Also, one of my very expensive medications is a controlled substances and they sent me two 30 day supplies within two weeks (seems illegal). Out of nowhere, the second bottle showed up and I was charged $90 even though I didn’t order it and it wasn’t on automatic refill (which if it was it still shouldn’t have come that close to the previous because it’s a controlled substance).

Just watched your company on NBC. The lady is right. Your company has the worst customer service. Your customer service reps can be demeaning, condescending and will hang up on you when you argue or ask for a supervisor. I have always been suspicious of how you ship the medications and was thrilled when my company offered CVS as an alternative. I'd rather pay more than use your company. You can take negative reviews down in Facebook but not here!

My generic script for ** 5mg for GPH was $18 at Meijer, using GOOD RX. When I put it with my other scripts at Express Scripts they charged me $197 each month for 2 months. $394 for 48 pills when I was paying $36 for 60 pills. When I complained they noted "no longer takes this med". I need an explanation of how they are saving me money. Cigna now owns, I hope they can improve this operation. 1.2 stars is too high.

This company cannot fill one single prescription. They ask my Doctor to send them a fax and then the customer rep states Express Scripts gives the wrong number on their own form and never even tries to correct the situation. It's 2020, who uses a fax anymore? At least the medications that I don't have a prescription for and never ordered arrive quickly. If you have the option stay away from this company. I am going back to Rite Aid even if it costs more. They should get negative stars.

Rating doesn’t allow ZERO stars, so Express Scripts gets 1 undeserved star. There is nothing “express” about this company. How long does it take to put 30 pills in a jar and put a sticker on it? (A 7 year old can count to 30 and loves stickers). Express Scripts apparently uses “drunken monkeys” to process prescriptions. Unlike the international date line, which is 1 day later than today, Express Scripts will send your prescription 1 day later than anyone can possibly imagine them being late. You will probably die from your illness before your meds arrive.

UPDATED 1/12/2021: This is the 2nd problem with the same dept. I have had trouble with recurring payments since Nov. After complaining to Consumer Affairs I thought it was resolved but we just got letters saying our bank declined our cc payments which was not true. Rhi

This company will not go one inch out of their way to help resolve a problem. Their staff is lazy and only wants to do enough to get by. They don't mind being unreasonable and couldn't care less about your pain. They constantly deny covered precautions and then tell you to pay for them yourself. I get this service free to a point through my union and I still don't think it's worth it. Express Scripts is without a doubt the worst company I ever had to deal with.

As a Diabetic trying to get insulin through Tricare and Express Scripts is impossible. Prior Authorization (PA) seems to automatically deny everything. Going on a month now and still fighting the red tape. Express Scripts blames Tricare, Tricare blames Express Scripts. ** was denied because not enough justification as why ** or ** wouldn’t work. Now ** is also being denied. My insulin costs in January thru September 2020 with Blue Cross were $0.00. With Express Scripts I can’t get insulin.

I have been struggling with this company for years! This last time is enough to drive me away for good. Even though it is recommended by my insurance. I am reaching out to my insurance as well, so they know how much of a unprofessional company Express Scripts is. When I went in for my yearly physical my Dr sent in my scripts for the year. They called me from express and said they needed to update my payment info, I questioned this and I said I only order my scripts when I need them. I told her I knew what was going on that this happened last year when my dr sent in my yearly scripts (they want to fill them right away).

Express Scripts is a horrible company to deal with. They denied prescriptions that are supposed to be covered, they are deceitful in their answers. They denied my pain meds after a shoulder replacement stating that a hand written prescription was not good enough and that I needed to return again to my Doctor after just being there and get a second authorization. They even went so far as to denied my heart medicine. My doctors have said that they are horrible to work with and constantly say they didn't receive responses sent in. Myself and my Doctors have filed complaints with the benefits department at my place of work to change prescription companies.

12/04/2020: So, about a month ago we got a email saying, we have escalated our issue, because they had been told, by me and my wife doctors that the med they turned down...they turned down for the wrong reason, we explained all the drugs Express Scripts wanted her to take..had nothing to do with her illness. 30 days later...still waiting on response and wife is still in diapers because they need time to figure it out.

Updated on 11/19/2020: I was able to have my insurance company call on my behalf and get me a manager. They are having billing look over this. Still not resolved but hopeful that it will be. Still waiting. So I may know more within a week.

Dr sent them an incorrect RX, dr office corrected with them, I have contacted them 4 times about this, last time was with Martin B. supervisor, I offered to return incorrect, they said no, policy I pay.

The prices are better from Express Scripts but you would have to pay extra to have a chip quicker so it comes slow shipping for free.

My insurance requires that I fill prescriptions through Express Scripts and its approved retail network (or else the amount I pay skyrockets.) In the past - at least through March 2020 - I was able to click on, view, and print-to-PDF my invoices when I paid for a medication, just like I would with CVS or another pharmacy. I went on the site today to save my invoice for my FSA filing and for my tax receipts and discovered that there is now no way to view my invoices. I went on the chat service to speak with a representative and ask where I could access my invoices, and the woman told me that Express Scripts would not provide me a copy of the invoices or my paid receipts.

I've had multiple terrible experiences with Acredo / Express Scripts, and came here to check reviews from others, it seems I'm not alone. When there is ANY change, renewed prescription, change in healthcare provider, change in delivery location, it has consistently been handled with incredibly poor results on the part of the consumer (Me). Multiple phone calls and conversations never seem to accomplish anything other than cause aggravation and discontent to both parties. Would not recommend to anyone ever. I need to learn from my own experience and find a new pharmacy coverage. The agents on the phone typically do not have knowledge of previous actions or state they don't understand why something was done or not done previously. While I don't blame the agents it is frustrating that they don't seem to have any more control over a given issue than I do, and I'm calling them for the help!

My husband has been on ** for several years. He went to refill his meds last week and was told that Express Scripts needed authorization from our doctor. It has been filled before and now he is on week two of having no medicine to control diabetes. To my knowledge there is no physician prescribing medications at Express Scripts yet they feel they have the right to deny a patient life saving medications that they have previously filled. Every time we try to fill this medication, even though several others have been tried, they deny it for weeks on end until the our family physician argues with them to fill it. We have this problem both at our local pharmacy and through mail order. I am required by my employer to use this business for medications. In my opinion they are not happy until they kill someone.

I am forced to get my prescriptions from Express Scripts as I have Tricare Prime with Humana. If I try to get a prescription anywhere else, they will not pay for it. I waited as long as I could before transferring over because I was afraid of what I am struggling with now. One of my prescriptions has been "cancelled". They won't tell me who cancelled it or why but it was not my Dr. who cancelled it. They don't notify you either- you have to find out when you don't get your Rx and you are out of medication. Another time, when I went on their site, one of my prescriptions was listed as "denied" by my Dr. I called and they said it wasn't denied but they were out of it. So why not just say that? Apparently they have this policy that anything they consider a "controlled drug" cannot be auto refilled. Controlled drugs tend to be narcotics and stimulants. ** is not listed as a controlled drug by the DEA but according to Express Scripts it is.

I've spoken to the Pharmacist and reviewed my prescriptions to ensure that they were not interacting with each other. Each time the Pharmacist was very helpful.

I called my medical insurance company to ask why they had not paid our doctor for vaccines. I was told that it was Medicare Part D and I had to file a claim through Express Scripts. I was sent forms to fill out but they were the wrong ones. Called again and got the right one but instructions are not clear. So I called for help. The person that answered the call was not familiar with the form nor did they have a copy to look at. I asked if a responsible person could call me and asked them to take my name and phone. They said that they we would but said my call would probably not be returned. My wife had a heart transplant in 2017 so we have lots of dealings with insurance companies This is one of the worse for not caring, no knowledge of claims forms and frustration.

This has been the worst Rx provider I've ever had to deal with on very straight forward Rx. In past 2 weeks, I had to go in for a ER surgery and after surgery was provided Rx that I was unable to pick-up so a family member went. It couldn't be filled as my pharmacist advised there is a problem and blocked by Express Scripts requiring a phone call. Still coming out of anesthesia and other pain medicines from the day of the surgery, I was in no position to make this call. Forced to call the very next day, I was advised the doctor had to call Express Scripts to answer a few questions. I advised of my ER surgery and in great need of the Rx to reduce the great pain I was in. After much debate, come to find out it was such an easy fix to reduce the length of time from my doctor's recommendation from 8 days to 7 days which I approved myself. Unbelievable!

Express Scripts made me paid for a medication I never received. My doctor put in a prescription through express scripts instead of my local pharmacy by mistake and they sent it to an old address to which I have forwarding address for. They said I am liable because they have a tracking number for the medication and it was delivered. Here I am 2 months later with no medication and having to pay copay for it. Now they have charged my insurance and myself for something I did not get. I asked to make a note and block my account for fulfilling any requests on my behalf and they said they could not do that. They have terrible customer service and would not recommended this company to anyone. They basically stole from me and failed to provide the medication I needed.

One of THE WORST companies I've ever dealt with for the last 3 month just to get money back. Every time I speak with someone I get a different story. Been charged about $570 by their coding error. I have a Zero copay. I request my reimbursement and I received half of it only. All started in July 2020 today is Sept 17. I call them every week, speak to different supervisor. None of them know what they are doing. I finally got a supervisor name Courtney for more that 2hrs, she review it on Sept 1st and she apologized and open claim# **. She stated the claim shouldn’t be closed before they reimburse the payment. I am happy at least finally someone can read and Understand what is going on and she guarantee I should receive my money back. Between then and today Sept 17 I keep calling and they they Are telling me different story and the call end up with it is under review.

I am beyond frustrated with this so-called company! 2 out of 3 times denied medications!! At this moment my husband has a broken toe and a bone sticking out of top of his foot. Doctor prescribes either a gel or patch for the pain. It needs a 72 hour pre-authorization, AFTER, Dr. sends in prescription request, before he can receive any pain medication-frustrating in itself. Of course, both medications are denied because supposedly this medication is only for back pain/arthritis pain. So, I ask if there is an alternative and Express Scripts has no idea and has to call the pharmacy. Pharmacist says no alternative. Rep. tells me to have Dr. appeal denial! REALLY? Go through that entire process for a topical anti-inflammatory pain gel? Do doctors not know what they are prescribing anymore, but the insurance companies do?

I am required to use Express Scripts mail order pharmacy by my insurance (Tricare) or I have to pay full price with no insurance reimbursement. The service is absolutely horrible, the only thing worse is their customer service who take a condescending tone then wonder why you get rude with them. Their FAQ say they process prescription request in 48-hours, routinely it takes over 7 full days to process the requests. I have had several occasions where I have run out of medicine while waiting for them to ship my medication. I have also had requests cancelled with with no explanation or reason. I have had medication changed and canceled a refill, but it was still sent and I was still charged. I have nothing positive to say about express scripts and I wish my insurance would cover prescriptions from a local pharmacy. It is a shame that the GAO can’t spend some time investigating government sponsored health insurance rules.

My insurance requires me to use Express Scripts for my medications. I was due to need a new package of my medication (which only comes in three month supplies). I ran out of this medication on 8/23/20, the week prior I realized I had never received my refill even though it said it was delivered, I called and they blamed it on the post office. They sent me a new pack but it wouldn’t arrive for a week so my options were go a week without my medication or pay out of pocket (about $100) for my meds. A week later the replacement pack still had not arrived so I called again, according to Express Scripts I denied it and it was returned to them. I did not deny it.

One if not THE worst companies I've ever dealt with. None of the departments knows what the other is doing. Every time I speak with someone I get a different story, even if it's about their policy. The only time I will get my medication on time is if I'm the one checking up on it, if there are any issues I have to be the one to chase everyone around to make sure everything is done. I'm speaking facts since too many times I've had delays & they go from delays to now total cancellation of my medication without anyone even informing me it would be canceled or that is was canceled. About every third order we have some kind of an issue, find another Pharmacy and have more time and less grey hair.

Placed order to refill asthma inhaler $80. Not filled for 3 weeks. Called about refill. Offered 1 day shipping. Checked next day. Shipped standard shipping. Out of meds. Called express scripts for local supply. Told me to pay $40 more and get it local. No compensation offered to get local. Cash strapped I have to hope I don't have an attack. This company is ridiculous!

Express scripts representatives called my phone several times persuading me to transfer the medications that weren't already required to be filled through them. At first I was reluctant and after a while being that I don't drive, I did ask the dr to order the meds through them. 2 of which were considered "controlled". The very first fill wasn't even processed until 6 days estimated left. Started processing today on a Monday, was told it wouldn't be Shipped until this Friday, suggested I pay for 2 day shipping so I did only to tell me it wouldn't actually arrive until the following Wednesday. 5 days after it was due. Now had I originally went with the free standard, I'd have been 7 -10days after the fill date.

This is the 3rd & last time we have had a problem with Express Scripts. I ask that they do not put me on auto refills but they still do so causing me to order meds $$ that I do not need. You charge rushing ($21) when neither myself nor my physican has asked for this. You refill meds that I am taking any longer because you keep putting me back on auto refills. I have asked several times not to have this!!! ES is supposed to be saving us money but they are making us spend more $$ because they won't admit their mistakes and refund us our money. Returning to my local pharmacy who does not look for ways to take my money.

As part of my switching healthcare providers, I found that Express Scripts would be handling all my prescriptions. "How bad could it be?" I thought naively. Express scripts has been nothing short of obstructionist when it comes to getting my medications covered. I have never needed prior authorization to get my prescriptions before, but now my doctor is in a never-ending game of telephone with corporate criminals who only can make a profit by denying us medications that doctors have prescribed. Who the hell do they think they are? Why do they know better than our doctors? I don't know, but I have ended up paying out of pocket several times due to how untimely their process for approval is. This company disgusts me.

Their Computerized System "CALLED ME" and their System does not understand when I answer YES or NO. I speak English as my Primary Language and after 4 attempts to respond to their system. It hung up on me in their computerized system and asked me to call them back. I called them and got Nowhere. I called a different number where they identified my PHONE NUMBER and wanted my name and Date of Birth. Then I got transferred to a live person who wanted me to VERIFY all the same information. I was returning their call, they asked me to call and I need to verify TWICE. FOR WHAT PURPOSE?

My son has express scripts for both my primary and secondary insurance. CVS was unable to process the secondary insurance (they ran it wrong according to express scripts). I have attempted to file a claim 3 times with all the documentation including the receipt, tag from medicine, and EOB from express scripts given to me by Blue Cross Blue Shield (they are the primary) along with their claim form.

The following review has nothing to do with the representatives and pharmacists at the company; they were very nice and helpful. My employer uses BCBS, because of this I have to use Express Scripts for medication. I have been taking the same medication for 12 years; it was always previously covered under my insurance policies. I had my doctor send in a refill for this prescription on July 28. I made the account with Express Scripts and added my card information to the account that day. On August 10, I received an email stating that my order was cancelled due to not having a form of payment available (but the card information was still on the account).

The Dr’s office sent over a 90 day supply of a medication I take three of a day. The quantity for a 90 day supply for that medication would be 270 and unfortunately the Dr sent it over for 180 by mistake. The pharmacist at Express Scripts didn’t catch the mathematical error, most likely didn’t care to reach out to discuss this with the Dr’s office. They filled and charged me for it and when I called to stop it from going out it conveniently had been processed and couldn’t be stopped. This all happened within the same day! The people I spoke to including the so called pharmacist were nothing but nasty!!!! I will NEVER use them again!! Also, they are way overpriced too!! Good RX is much cheaper by at least half!! I wish I had done my homework before I decided to give Express Scripts my business and money!!

This company is the worst pharmacy/company any insurance or business could use. My current insurance requires me to use this company for my biologic medication. From the beginning, the representatives from this company have no idea what is going on within a patient's situation. Especially when you have a savings plan that works side-by-side with your insurance coverage.

We call Express Scripts pharmacy for prescription transfers on a daily basis. The people taking calls are not trained at all!! They take their own time in taking all the information, after which they either drop the calls or drop them to a totally different lane. It takes at least 45 minutes just to transfer one prescription to them! I can't believe that a company as big as Express Scripts doesn't invest in training their customer service people!

After satisfying my $9,000 out of pocket maximum yearly payment, Express Scrips is not covering my medically necessary prescription medications. After they have received letters of medical necessity from the prescribing physician, and after medications were approved, they came up with multiple false attempts in order not to pay - from " your insurance coverage has ended as of Aug 1 and new co-pay had started", "the medication is non-formulary so it's not covered under your plan", "the pharmacists billed it wrong" to " we tried and could not find you this year on the plan".

I have a plan D with a large deductible with a company that uses Express Scripts for their mail order service. Normally mail order costs are at or below local retail, but Express Scripts is above. My first order for two generic prescriptions was about $20 each although both are available locally for half that. I figured OK for the convenience and not having to go out during the pandemic. I just went to reorder only to find both prescriptions had gone up to $30 each in the last three months. A 50% bump on both in just three months?? I called to confirm this and the lady, although very nice and understanding, had no explanation. Time to go elsewhere for my drugs.

Blue Cross Blue Shield is my insurance company. They contract with Express Scripts to manage my prescriptions. In April 2020 I met my max out-of-pocket expense amount. Since then ES has been screwing with me and I’ve had to continue paying for prescriptions when I should be paying zero $$. They ignore the info provided them by BCBS, and fail to respond to requests for help from myself and BCBS. This is not what I’m paying a high insurance premium for! I blame both companies for lack of correction and solution.

They make a mistake and the customer pays for it. This has happened to me twice now with Express Scripts, in addition to the multiple inconveniences created by their system. The first time, the wrong medication was sent and when I let them know I was told it could not be returned and I had to pay the $150 if I wanted to continue using mail order. Needless to say, I stopped using that service. Unfortunately, my insurance company now requires us to use Express Scripts for maintenance medications so I was forced to use them again. In short time another mistake was made for which I am being penalized-there was no invoice with my order and I had just paid them, apparently for another medication, so I thought my balance was zero. Thus, with no invoice, I made no additional payment. Now our medications will not be sent until I pay in advance, slowing down delivery time and creating another inconvenience.

account to pay for any prescription orders requested by you."

My mother is required by her insurance company to use this service for her medication but they are very unreliable. She constantly runs out of her meds and despite the fact that my sister & I have called repeatedly, we cannot get it figured out. They send text messages saying that refills are on the way, but they don’t come even though they are paid for. Customer service people have thick accents and are difficult to understand. They do not have direct lines either so you cannot talk to the same person if you have to call back. It’s always someone new. Very frustrating!!

I submitted a request to have a refrigerated RX be filled through them because that is what they require after two fills from a local pharmacy which is Walgreens who they have the Walgreens 90 day thing with. This was on July 12th. July 16 I check via my phone and it said processing and no shipment date was given. I check via PC Friday because I realize that I have to take my weekly dose this past Sunday and still have not received my order that is temperature-sensitive. I received so many different explanations and answers from their customer service people. I told them several times that I was out. They made no attempt to cover the med so I could pick it up at Walgreens. So much more went on... Skipping ahead to today.

During the time doing business with mail order Express Scripts for a comp related injury, everything was fine in the beginning, my dr. would send in the script and the next day it was at my door! Now I never get my scripts even in the same week, I get a lot of run around replyies, a real crappy attitude from customer service and I don't get the script I need most? Now I get 1 of 3 scripts after a long argument with customer service and it's not the one I really need?

Employees who don't seem to care, and won't listen to your request. They don't understand their own computer system. I told them I needed a 90 day supply. I had the doctor call in a 90 day supply, and they sent me a 30 day supply and charged exorbitant shipping rates. The delivery person tossed them on the front steps of the apartment building where I lived. I called and asked them to cancel my auto refill. They claimed they did, but when I logged into their site a few days later, they had not. I finally just deleted my payment info so they wouldn't auto refill. The bad attitude from their employees, plus their expensive and poor service makes this a horrible way to get your medications.

I can only warn you not to use this mail order company. They've gotten orders messed up countless times. One can wait on hold for over 1/2 hour at times. (Today I spent a total of 2 hours between speaking to someone and being on hold.) Their website is terrible. You can not send messages and you cannot compare prices easily. I am done with Express Scripts and done with my anxiety hitting the roof. I will pay a few dollars more at a retail pharmacy.

I have had prescription insurance coverage for the past 40+ years. I have never seen so many price increases, it's unbelievable. More price increases in the past 6 months than I have experienced in the last decade.

Express Scripts cancelled my order without telling me several times. Then I was told I would need to pay for my prescription before it could be shipped, so I did. They still cancelled it. Paid me my money back almost two full months later and guess what? They paid me too much money and blew my phone up to get the money back. I let them take their part bc they owed me part of it. Then I was told they need to take the full amount and send me a check. When I refused to let them touch my bank, they did it anyways. I hope the whole company fails at this point. Judging by the reviews and the way My doctor has stopped using them for any of her patients, I don’t see this company lasting long. Send me my check you fraudulent company before I call my bank!

I have had issues with Express Scripts since we were forced to move to this prescription system. We (the family) have been using this provider for the last 3 years. Getting established with them was a painful experience for the first 6 months and then they leveled off and were pretty consistent with few glitches here and there. I would award them with a 3 star (that being generous). Customer service and getting back to the customer is a major flaw in their organization. With that as a back drop I would like to move onto Acredo their specialty pharmacy.

My prescription was never sent even though my doctor sent it on June 12. I am out of my prescription as of today. I spent most of yesterday and then again today tying to resolve the situation. Everyone I have talked to has given me different directions as to what to do, but nothing works. I don't know what to do and I cannot figure out how to resolve this very difficult and upsetting situation. Express Scripts shows that the prescription should be sent out on June 8, Wed, and 5-10 business days to receive. That means I could be 2 weeks without my medicine. I asked Express Scripts if they could fill the prescription on Monday July 6, 2020 and overnight it to me. They said they don't do that and I just have to wait until it gets there. This is a disaster. Can anyone help me? Thank you.

My experience is so similar to that of many who have written reviews. We are being forced to use them or we have to pay more for many drugs. They won't allow me to get 90 day prescriptions at, for instance , Walmart. Just like one reviewer said they think they are smarter than my doctor. (Who happens to be a well respected endocrinologist). Constantly having to fight with them. The service is bad. I'm always running out of medicine mostly because of the difficulty doing business with them. Pharmacist seems as if he really doesn't care. I'm out of diabetic medicine right now. The message on my website says concerned about drug interaction. I have taken this medication for 2 years. Why do they have so much trouble communicating with the doctors? Sent in a prescription on Fri. June 26th. They refused to send it. The issue is not yet resolved. David **

UPDATED 06/29/2020: I am reviewing again because still my problem not resolved and the medication "insulin" for my son not yet shipped. Called them today and committed that will ship today and now the working day almost ending and no update on their stupid system. I can't imagine if the insulin finished. My son has to go to ER because due to high BG increases ketone.

Been with employer 6 months Express Scripts still not working — Just an absolute horrible experience — I suggest any union members or employees that have access to meetings where health insurance is being discussed to defund express scripts and fight to have them excluded from future contracts.

Total waste. They feel they know more than your doctor and cancel scripts without notifications. I spend several hours every 90 days arguing with these morons. This time I will be without meds which I need to function.

Called for help because BCBS wouldn’t help and referred me to Express. She put me on hold for 2 hours under the pretense of checking with a different department. I am pretty sure she just didn’t want to deal with me, because she certainly never came back to the phone. Second lady basically told me “can’t and won’t help you.” I’ve never received such terrible customer service in my life.

Received a call 6/9 @ 10:09am, script ready to be refilled, since I have been laid off (Covid-19) and lost my insurance the cost would be $45.01 for a 90 day supply. I agreed! I called back at 10:14am to say, "Please cancel this order, I was able to find it at Costco for $10.05 (a savings of $35.04)." It took a little while but they were able to find my order and cancel it and said I would not be charged! I was charged on 6/11. I called spoke to a guy who after sometime asked if it would be okay if someone called me back by end of day and I said yes. No one called. I called back on 6/12 and after 25 minutes on the call I was cut off. Just called there again and was told, "Sorry you authorized the charge so no refund!" I asked to speak to someone else and was told they would do anything for me either but she would place me on a brief hold and then again was cut off! It's shocking that they would treat their customers this way.

Updated on 06/17/2020: I have called Express Scripts numerous times and have been awaiting a call back regarding a $838.29 charge to be resolved. They do not return calls and do nothing to resolve issue. I refused medication for $838.29 and they charged my account. They refunded my card and when I went to order I was told until I pay the $838.29 I cannot order from Express Scripts. This is fraud. Do not sign up...horrible company.

The point of using a mail order pharmacy is to make life simpler. As I separate my pills I realize that one prescription is running out a month before the others. I found no way to discuss anything online, so I called them. First I told them that I had searched their site but could not find any way online to choose to not received the child-proof caps. Well, there isn't any way online. But, of course, they don't mention anything about child-proof caps online. I then asked about the shorted pills on one of my six prescriptions. They didn't even know what to tell me. Wait on the phone. Transferred finally to a third person who tells me that I had to have notified them within sixty days. I pointed out that not only does that sound absurd, but I am within sixty days of when the order arrived.

I get an expensive prescription and my health insurance decided that they would only cover it through Express Scripts. The price looked good for 2 months of meds. The website was misleading and that was the price for 2 months. I can get the meds at the pharmacy much cheaper with a manufacturers coupon at a pharmacy. I feel ripped off. Express Scripts doesn’t take manufacturers coupons. Why use them for anything? Any discount card is cheaper without insurance. Straight up scam.

Initially, I thought getting my medication by mail through Express Scripts would be a great benefit. I am a senior. However, this company has proven to be a nerve-wracking disaster for the following reasons: After my discharge from the hospital and upon applying for my medications to be sent to me by mail, through Express Scripts, I reviewed all the medications I was taking over and over again. Prior to that, I was not taking medication on a routine basis. I also informed the pharmacist about all the medications I no longer was taking over and over again. My primary doctor gave me a prescription for one medication, and the specialist gave me a prescription for 3 medications. All were for 90 days. Simple, 4 medications for 90 days each. I received the (4) 90 day prescriptions; however, oddly enough, I also received 30 day refills for the same (4) medications,

I want to like Express Scripts, I love the idea of receiving my prescriptions at my home (so convenient) and receiving a 3 month supply for all-the-time meds like **; however, it is so HARD to use them. I just moved, changed my address, they were going to send me a script and needed an address verification, so I do that online, then they call, so I do it over the phone, I got an email this AM saying they need an address verification.

Updated on 06/03/2020: After my first review Express Scripts tried to save face on here and say contact us. I did and then they showed their true colors by having customer service that sounded like they had no issue with the difficulties they cause. They said to appeal a decision have your doctor fill out the appeal form with reasoning. Not only did he do that he sent them studies of my particular situations benefits from a medication with no side effects. The prescription that Express Scripts wanted me to take does have side effects and no more benefits. But I’m assuming Express Scripts is in bed with the medication their pushing. This is the second time they have pulled this stuff. And when Express Scripts reads this don’t you dare mark this as resolution in progress, because looking at every other review online everywhere, we all know you're not trying to resolve this or any other situation on here.

Updated on 05/30/2020: This is my second message. NOTHING was resolved with my prescription. I’m not sure why the site says that a resolution is in process. My pharmacy flagged me and shredded my prescription due to incorrect information with Express Scripts. My new doctor FIRED me. Please do your homework. They receive barely 1.5 stars. They have embarrassed and humiliated me. Please don’t end up in my situation. Eventually it will happen to you too.

In March, I began to try and get reimbursed for 2 prescriptions I paid out of pocket for. I didn’t keep the original receipts unfortunately. Walgreens has been very kind and helpful but they can’t reproduce the original receipts. I’ve sent in fill histories and a reproduced receipt from Walgreens and they’ve both been denied by Express Scripts due to “company policy“. I’m asking for $82.84 in total.

Express Scripts makes a big deal about saving the customer money, but there are little or no savings at all, in our current case we are having to pay over $300 for a prescription our doctor wrote that has a manufacturer's discount card of paying $0 through their savings card (manufacturer). Depending on who you get on the phone with at Express Scripts you will get different answers, most of which are not at all helpful and the claim is that they can't do anything else about it. I've been out of state suffering from a severe case of bronchitis and was told they could give me the $7.37 medication for $33. I ended up paying $7.37 and left the pharmacy confused as to why my Rx is less expensive when I don't use Express Scripts!?

I have been using Express Scripts for 10 years. I have severe asthma and use an inhaler and a nebulizer for treatments daily. Last month they changed my Dr.'s prescription for my inhaler from getting 2 a month to a 16 day rx. Meaning I know pay double a month for that rx. So I tried to fill my nebulizer rx which is a 8 day supply. Last filled on 4/23. Today is 5/13. Well past the time to refill only to find out they won't cover it for 2 more days. Never had to wait 21 days to fill an 8 day supply. If I could change companies I would in a heartbeat.

It’s purely ironic that their name is Express Scripts considering there is nothing quick about it. Blue Cross Blue Shield basically forces you to use this awful company that takes forever to fill a prescription. Called today to understand why it hasn’t shipped yet after a week and the customer service agent said to me “Express scripts is meant to be economical not quick”...

We've been forced by our insurance carrier, Blue Cross, Blue Shield to use Express Scripts for a year now, and it's a real disaster. I was prescribed for a migraine medication. Since April 14th, I spent 45 minutes at least every other day just to get the status of my prescription. And I STILL don't have it. My Dr. sent the authorization first then they said they need another authorization again and they got all they need it. I am sure the insurance company pay you more or bonus to just deny and refuse to process the prescriptions. The customer services are rude and lie about the processing and shipping.

My husband warned me about the deplorable customer service with Express Scripts he experienced for many years. I didn’t believe him. We had our prescriptions changed over when the new copays went into effect. Let me tell you, saving money is not worth it if you are continually month after month without your prescriptions.

They have gotten better. Thank you ConsumerAffairs.

I have been forced by my insurance to use Express Scripts. 7 years now it has been nothing but a nightmare, run as fast as you can. Most of the time it's like not even having insurance unless you want call Multiple Times every time you need to fill a prescription locally and have it paid for by your insurance, also I have called 3 times about the same problem and assured each call that it was taken care of just to have to call again and get a different answer. This company is terrible to deal with anymore. I just pay the full price for my prescription rather than having to deal with express scripts. Then at the end of your call if you had a good call with them they will ask you to take a survey. If they were rude to you and were of no help to you then they will hang up on you with no survey. Go figure. Express scripts have been nothing but trouble for me since I was forced to use them.

I get my insurance through Blue Cross Blue Shield via my corporate insurance. They recently switched to Express Scripts. When I went to pick up my prescription I was charged 4x what I have paid in the past. I called express scripts to try and figure out what was going on, as other people have said, they basically told me I had to switch to Walgreens to pay less, so I did that. Then when I went to pick up at the Walgreens. They said it was the same price. I called express scripts again. Was put on hold, was hung up on multiple times, had one agent on the phone who couldn’t even explain my plan and then transferred me to a customer service agent who was impossible to understand, put me on hold and hung up on me again. I was told I’m only allowed to fill my long time prescription twice for the year via express scripts, but it is a long term RX that you cannot go cold turkey on.

Updated on 05/04/2020: It's beneficial to the readers to understand the magnitude of dysfunction at this company BY DESIGN. So, I'll be writing a review every time I have a communication with Accredo so that every level dysfunction is documented. Today, I called them to request a refund for the fourth phone call relating to this issue. Originally, I paid $2000 via credit card back in February. They refunded part of it but not all of it. So I'm still playing collection agency with my own money. I have to wait 3-5 business days for this refund. Let's see if it goes off without a hitch. Last time, last month, they shorted me $500.

Express Scripts has been nothing but a pain since we signed up 2 years ago. I continually have to go back to doctor and refill something even though it clearly has refills. Their systems and the integration of the Doctors' systems obviously have issues. Today when I called in AGAIN to have this resolved, I get an agent who is obviously eating on the call, mouth full of food crunching and smacking her lips, and blaming the doctor who needs to give refill, BUT doctor sent it yesterday. I confirmed with Doctor, and this happens EVERY 90 Days. The whole system is a joke. It's the government ran Medical care at its absolute WORST!

I have had ES for two years now for Medicare Rx services. From the beginning, upon signing up there have been nothing but mistakes and issues made repeatedly. I have spent countless hours and hours on the phone correcting their errors. They couldn’t’ even get my account sign up correctly. I should have bailed then and believe me I am so sorry that I didn’t. It’s clear very early on that ES doesn’t cover much of anything. My latest battle with them is over ** nasal spray for $2.37, they refuse to cover it even though it has been prescribed by my ENT doctor.

I write this as I sit on hold AGAIN, “give me just a second” has turned into an hour! And forget the website, “you are not authorized for this information”. Bahahaha. I have had to use Express Scripts through Blue Cross, Blue Shield. I ONLY have used them because I have to! Prescriptions messed up, staff is rude and patronizing, payments NOT posted, or LOST. Why do insurance companies continue to use them? And what about “preauthorization”?! Give me a break, it would NOT be prescribed if it WAS NOT authorized! Even medical staff do not get that one. Can I give NEGATIVE stars?

In 2019 Medical Mutual charged me $35 for a depression medicine. I have twice filling out the form to reduce my payment to $15 for my secondary insurer compass rose. On 04/11/2020 I called Express Scripts and they denied the claim saying I owe $35. I owe $15. I have secondary insurance because my wife was under 65 when this occurred. So I pay $500 a month for secondary insurance and they deny it. Then I read my compass rose benefits and it says medicare coordinates with secondary insurance. So they are crooks to me. 1.

I have been using Express Scripts for months so I can get a 90 day supply of my medications. The last two times I ordered they billed me over my copay which is 5.00. They billed me 29.28. That's 14.00 more than my copay. Priority Health says the copay for a 90 day supply is higher through Express Scripts. That's not right. I'll go to my pharmacy every month. It's cheaper..What a racket. It's price gouging.

A prescription I use ** is priced at 725.00 per 90 pills through these crooks mail order, In store Walmart through them 544.00!!!! So through Good RX today 27.78. Last month it was 33.34 for 90 pills. I did have Cigna before and they were reasonable through them also. I will not do business with this company. This is criminal. Double check them on every purchase. I almost couldn't believe Good RX was that much cheaper, But I have bought twice now.

I use a ** inhaler for asthma. I have not needed to pay a co-pay for a long time as my pharmacy uses a coupon. Yesterday I called about my refill only to find out my insurance company no longer covers this inhaler. I faced sticker shock and I am not in a position to pay for the inhaler. I called Express Scripts and was told to transfer the RX to Walgreens because it's an N-90 pharmacy. I still don't know what difference that makes and neither does the pharmacist. My information wouldn't even go through on their computer. What company stops payment on an inhaler, with no notification, during a pandemic where people are dying because they can't breathe?

Diagnosed on 3/3, and sent for meds. 1 med needed a prior approval and was denied. No one could help me get it. We call the mgf & got it. 11 days later it was approved. No one could tell me why, by whom, what happened. The Dr must have.... No, he did not. The Dr. had to have.... No, he did not. Why are you avoiding the question. If you need to complete a full audit and verify logins and sources. Do not treat me like an idiot, and at least pretend to care. I am a human, not just another number on the assembly line.

We've been forced by our insurance carrier to use this service for several years now, and it's a HUGE time waster. For example, today I spent 25 minutes on hold just to confirm my address. It took me three tries to get a refill on my daughter's inhaler and we STILL don't have it. (She's been out for a week now.) It's gotten so bad that we routinely check services like GoodRx before we fill a new prescription. Our local pharmacy is so much more efficient! If I could use them, I'd have both prescriptions in hand right now.

When you order from them for a prescription, it takes them 5 working days to fill it. Then they use DHL to ship to UPS for delivery. It takes a total of 2 weeks or longer to receive the order! I am not able to drive and home delivery is my only option.

In 3/16/2020 my Cardiologist submitted an order with Express Scripts for ** 20mgs. #90, or a three month supply. In 3/19/2020 I checked my account with ES online to learning was delayed for prior authorization. In my phone contact with Express Scripts on 3/19/2020, Steve The customer service representative stated, "we sent a form to the office the same day, 3/16/2020 to obtain Prior Authorization." He also stated "your Doctor's office has not responded". On 3/20/2020 I appeared at my Doctor's office to learn they never received anything by fax on 3/16/2020 from Express Scripts. It appears Express Scripts is pulling some nonsense in delaying/denying my **.

First time using this service due to the Corona Virus. Has taken days to process my order. Called to ask why it was taking so long. "We needed your consent." WTF? Isn't that implied when I made the order, and why didn't you inform me that you needed it? "It takes five to seven to process new orders." Well, that information is no where to be seen on your website. Ugh. Now I'm out of the medication I need. In these days where Amazon can fill an order in 24 hours and you know exactly where in the process your order is, Express Scripts is an utter failure. And based on the completely unsympathetic response I got from them, I don't think they care.

This company is a huge rip off. I have opted out of monthly meds because of there policy. After 3 months I have to go to mail order. I have had problems with customer service being rude and trying to log into the website. They Jack up prices unless you use the mail order. I can't afford to pay 3 months. Phone wait time are 20 min. Where is consumer protection and what are you doing to stop harmful policies That take advantage of the taxpayers.

Wish I had looked up reviews. They fill any prescription they receive without notifying or asking you, and then put the bill on you no matter what. The supervisors are unprofessional and rude. You cannot return anything and now you have to foot the bill, even if you didn't plan to fill the prescription!

When I signed up on Express Scripts I specifically asked that I not be put on automatic refills. Yet they continue to send me medications I did not request and do not need as they have sent me so many I have a back log of medicine. I could go 6 months or more without a refill. I have called them numerous times to get them to stop, I'm told they fix the problem and then it happens again. If at all possible avoid this company. I would have given them zero stars if I could. This should not continue to happen. I am very frustrated and angry. I don't have money to waste on prescriptions I don't need.

I have been doing business with Express Scripts for a few years, and they were great up until now. My doctor ordered an ** inhaler for my allergic asthma, which I don’t need very often. He ordered three inhalers, which costed me $167! When I received the inhalers, I called the toll-free number. First of all, I was put on hold for over 12 minutes to talk to someone. After waiting that long and asking if I can return two of the inhalers and get a partial refund, I was told no unless it was an error on their part. That is COMPLETELY unfair!! Why should I have to pay for my doctor’s mistake?!

If it was positive I would rate this a zero or a negative number. This is the absolute worst company anyone could ever deal with, the employees and managers are incompetent of their jobs. I have gastritis which is inflammation of the lining of my stomach, I have to take medicine to help with acid. There is only one medicine that works for me, Express Scripts denied coverage saying it wasn’t under my plan but I could appeal the decision. My doctor's office was in contact with the company on 1/21/20 and appealed the decision, Express Scripts told them it was denied and my doctor's office needed to send in a letter to appeal for a 2nd time. My doctor wrote a detail letter and faxed this in on 1/23/20, both my doctor & I never heard anything back.

The problem with Express Scripts is, when they call your doctor to refill a prescription and your doctor gets the prescription wrong, you are stuck with the medicine and the bill after it is sent to your house. However, if you go to Publix, Walgreens, or CVS, you still have the option of turning down your order if it's wrong, which will allow your doctor time to correct your prescription.

I had a change in my Rx and I thought I would have ES process the order for a 90 day supply rather have to run to my local pharmacy every 30 days. (This as well as the current Coronavirus outbreak was the deciding factor.) My doctor's office faxed the prescription on Feb 28th which has been in perpetual "Processing" at the "Backend Pharmacy" and won't be shipped until March 12. I have tried to change the shipping to overnight immediately online via their mobile APP but I am not able to do so because it's being "Processed". Furthermore when I call them I get the same excuse that it's in the Backend Rx and there is nothing they can do.

Updated on 03/10/2020: I would even give them a "1" but that's the lowest number. I submitted a review of Express Scripts yesterday pointing out how they a very bad company. Also take the time to review hundreds of negative reviews online. They sent me back a response to my first review telling me someone would call me yesterday. Like everything else with this outfit, they never called me back. Please take the time to review all the negative remarks. I hope this helps someone not to get taken by this outfit, even hundreds!

Too bad I can’t give them zero stars. I have had this plans for years. Now all of a sudden I have so many problems getting the same prescriptions I’ve been on for years. These are NOT new prescriptions. According to Devin Express Scripts has changed their policies and guidelines. This is not a decision that my employer made. Express scripts needs to go screw themselves!

Had them for years. Great service until they randomly LOCKED MY ACCOUNT. I went to refill my prescription through them per usual and I kept getting an "Unknown Error" so I couldn't log in. Restored my whole account and still couldn't get in. Finally called them and waited for 20 MINUTES to be transferred again for another 10. By the time I spoke with someone, they told me my insurance wasn't supporting Express Scripts (it was and still is) and that it was MY JOB to call my insurance then CALL THEM BACK to unlock the account. Needless to say I just dropped them altogether and called my family doctor to send the prescription to a nearby pharmacy. The fact I wasn't even warned and then BARRED FROM MY OWN ACCOUNT is ABSURD. Never dealing with them again!!!!

I have had Express Scripts for 3 years. Terrible experience with this company over and over. I have called at least 10 times to solve 1 issue and just found out on the last call new info that was never asked for to process a claim. Their customer service reps are terrible to deal with and have comprehension levels of elementary school children. The supervisors and managers are incompetent and can’t solve issues. As a consumer, you would be better off to process most medicines with self pay or a prescription service like GoodRx... at least you would have better customer service.

I've had so many bad experiences with them I don't even know where to begin. The more recent one, which might not seem a big deal, was that I've called to double check what shipping address they were sending my medicine to (home or work), and asked them to change it to my work since someone needs to sign to receive it and no one was going to be home. I was on the phone for over 10 min, explaining why I was doing that (running out of meds and couldn't afford to miss delivery), and after 3-4 trials the agent on the phone was able to get the correct address.

I’ve been on automatic payments for years. System ended up billing me. Called soon as I got the invoice, spoke to five different people the first day. Supervisor said she would send the receipt out. Second time I called spoke to two people. They said they’d send a receipt out. Call the third time. Well it will be another 14 days. Spoke to two people. And they’re very sorry! I need the receipt so I can get reimbursed. This is over 100.00 dollars, is out of my pocket and I can’t get a receipt. I am not a happy camper. I have been hung up on two times transferred a whole Lotta times. Just unbelievable????

I placed a total of two orders (to date) with Express Scripts. First one I was given the incorrect price (I was charged much more than told) and had them rush order it (in which I paid for). I placed a refill order on 2/17/20 which was on a Monday and still no update on when they are going to ship my medicine, it is now 2/24/20. It makes absolutely no sense that you would charge me instantly for the prescriptions but wait to ship it. The refills are already sitting there so all you have to do is fill it. If I would have known you were going to take more than a week just to put it in the mail, I would have paid extra for the shipping. Completely ridiculous that I won't receive my medicine for probably 15 days if not more from the time I placed the order to when I will probably receive it. It is such overkill and so bad for business. I am surprised this company is even in business.

I received a letter in December 2019 from Express Scripts, saying my monthly charge would be $2.20 a month. Now they are billing me back payments and charging me $14.00 a month. I have sent them copies of the letter, which they total ignore. Not happy with their customer service!

One of the biggest scams going! Ordered a generic medication from their site. They sent another brand for $300.00 more and automatically billed my credit card. Beware! Once you enter your credit card for the first time to make a payment, it is automatically saved and switched to "auto-pay". The next time, they will send you medication and bill your credit card. The best part is, they do not give you the price until after the meds are already in the mail. Even though there is a button to remove your credit card from the site, it will not remove it after even after you have saved your changes. There is no way to cancel an order or delete your account online. They make it very difficult as you must wait on the phone for a long period of time to get in touch with a live person. It is far better to pay a few dollars more and drive to the local pharmacy than to use these scam artists!

Recently my medical insurance company switched to Express Scripts. Since Then my doctor has had to put in multiple prior authorizations for medication and all we have gotten is a run around and lied to.