Express Scripts Reviews

My own experience where I am forced to get my medication through email and at higher costs because of the arrangement between these folks and my Insurance carrier is awful. The arrangement makes acquisition of my drug through local pharmacies prohibitively expensive. This company charges both me and my insurance almost thrice as much as I could obtain this drug through WalMart without assistance from my health insurance. As of today, they charge me for ** inhaler over $500 plus additional payment from my insurer while Walmart and Kroger pharmacies comparable offer is below $500 - without any additional payments from insurance. I had to fight their forced on me deliveries and billing of another medication that I never ordered from them due to cheaper alternative elsewhere.

I spent over two hours on the phone yesterday with ES. I spoke to five, yes (5) people and they all gave me different pricing. I shelled out over $500 in the last two months on medications. They don’t know what they are doing. I spoke to a supervisor and was totally baffled by her Ignorance to know her job. They are ripping people off. I went to the President's office at corporate to file a complaint and I’m not stopping there.

Biggest complaint for me is the fact I am forced to use them through benefits from work. Often times I *WAS* able to get good deals when I chose to use local pharmacies to fulfill meds, then they started forcing me to use their mail-order option, which often times is 60% or more expensive than what I was getting from local pharmacies.

If I could have given a negative amount of stars I would. It's now been the 3rd month in a row that ordering my prescription has required multiple phone calls. My Dr did everything that was required, and Express Scripts still can't get it right. Unfortunately I don't have a choice since my insurance company deals with them. If you can, stay away! Briovax was much more reliable.

Our doctor sent Express Scripts a new prescription for taking our same medication twice a day, instead of once a day. Express Scripts waited until the day the once a day prescription ended to send the new prescription order. Since we were taking two pills every day, we ran out of medication before Express Scripts sent the pills from the new prescription. They recommended getting more pills at the local pharmacy, which they would not pay for. I called about this problem 3 times. The phone representatives could only tell us what it says on the computer and do not know how to resolve glitches like this. They do not involve someone with more authority. There is no recourse or complaint procedure.

The company has worked with me to improve the delivery of my prescriptions. I am looking forward to a positive relationship and appreciate all the assistance I received.

I spoke to 5 different customer service reps, over a 6 day period, always assured that my prescription would Be processed in a time sensitive manner. I was promised 5 times. On the last day before my insurance expired I finally got a supervisor who told me this was not possible, and never had been. I wasted hours on the phone, not only for nothing, but had they told me this before, I could have done something before my insurance coverage ran out.

Jerks!!! Seizure medication is not sent as requested!!! 24 conversations in the past 4 years and they still screw up!! Inconsiderate **!!! This is how to go out of business!! Do NOT DEAL with THEM!!! Will REGRET IT!!!

For years my husband's employer has provided drug coverage through this company. Since the first of the year we have had problems with every prescription filled at the local pharmacy of our choice. We can pay an exorbitant price, change pharmacies or get mail order. These manipulative business practices seem unethical and definitely not in keeping with a free enterprise market. This should be stopped immediately!

I have seizures & I'm 18 weeks pregnant so it's kind of a big deal. 1st I get a request saying it's time to refill my script & give me a button to push in order to do so. Then I get an update saying I attempted it refill my scripts too soon & now my script on hold another 3 months even though it had already been 3 months since my last refill. I called & they admitted it was a glitch in their system & processed my script & said they overnight it to me. Next day I get another email saying, "Your script must have a prior authorization but we take of it." 5 days later no change. So I call again & they tell me I had to make all those arrangements. Get your system together. So now here I sit 2 weeks w/ no meds. I just pray I don't have seizure & miscarry!!!!

That have the automatic refill of prescription. This is my second time asking them to take me off from this forced default auto refill system. This is a rip-off in simple language. I received my medicine in mail which I never asked for. Before refilling my medicine I am supposed to see my doctor and consult with her to continue taking my medication. Now I am sitting with this medication along with my previous same medicine with a supply of 25 days left. So I will put it this way. It's all about business. I hope they take this rip-off automated refill system off and allow patients and doctor to control their medicine dosages.

It is unfortunate that I have to write this - but it was a painful and unproductive experience trying to remove an invoice that I was never supposed to receive. They sign you up automatically and make it extremely difficult to cancel and then tell you they cannot stop the invoice, the system does it automatically! EEK - I have never heard such nonsense - delivered robotically, as if reading a script & not understanding the words they are reading. With this type of service and the other low ratings I saw, I hope that you get what you deserve.

Mailed refrigerated medicine before I said to and it sat on porch for 1 week with no notification. Was waiting till got back from out of town to order. Now it’s bad and being charged $200. Won’t refund or send replacement. They said I need to start all over and I’m currently out. Constant runaround playing with people's lives!

Every time I try to simply refill a prescription it's a giant hassle. Now I'm sitting here, completely out of my medication, because apparently they can't even do simple math. They held my prescription because they said it wasn't eligible to refill until March 27, since last refill was for 90 days. The time between last refill, December 9, and March 27 is 111 days! They are 100% incompetent!

When I call and am given a ship date, I know I will have to call back between 3 and 5 more times to ask once AGAIN for a ship date. Very difficult to understand customer service personnel so I ask each time I call for them to repeat the ship date. The date comes and goes so I call back AGAIN on the promised date and will again be given a new date. Once again, process is repeated. AND repeated. Just cannot understand why it is so difficult to give an accurate, understandable, answer to a very simple question. It should never be necessary to even make ONE phone call as the ship date should be readily available on their website. This just plain should not be rocket science!! I also simply cannot be the only customer who does not understand what language they are sort of speaking.

First, it will take 20-30 minutes on hold before anyone answers. I have spent collectively 3.5hrs on hold and still have no resolution. ESI failed to refill my husband’s mail Rx. When I called they assured me that once they receive the Rx from his doc they would next day the mediation. A week AFTER they received it they got around to sending it and then it was delivered to the wrong address. No one knows where and seemingly doesn’t care. Their solution was to start the process all over. Meanwhile my husband is still out of his meds. I asked for just a short supply to cover at a retail Rx until they can ship but I have to restart the process by contacting his doc and wasting their time fixing the ESI screw up. Forget the mail order. The money you save is not worth the headache.

Over a month and a half of calls between the doctor's office and Express Scripts to get a prescription for my daughter. During this time I had to pay out of pocket $250 for a one month's supply because of the pure incompetence. After it was resolved the prescription should have been processed but instead was put on hold (we still do not know why). A week prior to running out we called to find out it was on hold (again no reason) but that they would ship overnight. We checked online to confirm and it said it wasn’t overnighted but instead wouldn’t ship out for another 5 days! This has been one of the worst experiences I’ve ever had trying to get a simple prescription filled.

It's like fighting a new battle every time you need a RX. It's a different story from everyone you talk to. But the one thing in common is your EX cost is outrageous. I used to be able to use coupons but now they're telling me that's up to the pharmacy not up to Express Scripts and the pharmacy tells me it's up to Express Scripts. How do you take the medicine you need if the cost is out of reach? No one has the answer. They just keep transferring you from one person to the next.

This mail order service has messed up my profile preferences for doctor ordered brands on a number of occasions. They will blame the doctor's office when this happens, and take no responsibility for mistakes, costing the customer for prescription brands that they cannot tolerate. I have only gotten 1 refund from them in 10 years of mistakes.

My insurance changed and I was forced to use Express Scripts/Accredo over Briova. Express Scripts takes multiple long phone calls to have your prescription filled. It is crazy you can't just call 1 time to have your rx filled. It is very inefficient. I will be speaking with BCBS to tell them I hate dealing with Express Scripts and asking if there is any way to use Briova.

It has been the most unpleasant experience with Express Scripts. I have spoken to six people in the last day and they have ALL given me different information or different numbers for my doctor to call or fax and both me, my husband AND my doctor spend FORTY minutes on the phone with them trying to figure out all of these issues that we have been having (honestly, too many to even talk about). And one guy I talked to from the Review Unit was a complete jerk to me and told me that I had been receiving "false information from whoever I have been talking to" A.K.A his coworkers?! These people need some more guidance and training because both my husband and I were being misguided by all of these people we talked to. It was very exhausting and discouraging.

Accredo Pharmacy is a division of Express Scripts and I've been waiting for this company to straighten out my script for **. I am a multiple sclerosis patient and have gone without my medicine for a month because they have my information in two different accounts. Every day I call and speak to a different person. Spend at least an hour to two hours on the phone with a different response as to why they can't process yet. I truly believe I am going mad and am nearing being hospitalized without treatment. I don't know what to do and they are not helping at all. They made the mistake and can't seem to fix it. I have two insurances and they both say I'm good to go so I have no idea what the problem is except their system is severely flawed and customer service without proper documentation process where I don't have to review all the information on every call. This has been so stressful. I am getting very sick.

Customer calls go into multiple different, unconnected service centers so you are never able to speak to the same person twice and no one can give out a phone # or email. All calls seem to require several transfers to different departments that cannot read each others notes and so, you need to begin from scratch each transfer. They have lied to me and told me there was a nationwide shortage of a med for my daughter's acne that is a very standard med for many problems (**).

Updated 03/29/2019: I am not sure if it makes me feel better or worse that so many people seem to have a similar experience with this company. Over the past month, I have spent no less than 6 hours trying to straighten out a prescription for myself and one for my daughter. I went without medication nearly two weeks because of lack of communication and hassle on the part of Express Scripts and my daughter went almost as long.

First, your phone system is horrible. After calling in and requesting Express Scripts, I was connected to Caremark with no way other than dial back in and wait 10-15 min on the front end. I was calling in regarding the recall of a medications just shipped to me. Your reps were not knowledgeable about the recall, the process, or any related questions. Your reps said I would not be receiving a refund for the product shipped, paid for, and now being recalled for contamination. I must remind you that I paid you for the product and without a refund or replacement product, that is FRAUD. Even a senior person that called me back could not provide any additional information other than NO REFUNDS.

Since January I have been trying to get refills. Until I sent an email to the CEO, they kept canceling the orders. They were sending it to the wrong doctor, didn't have the correct address, this time they didn't have payment information but the card was on file (they wanted me to set up auto-pay). I pay Medical Mutual a high premium for prescription benefits. Last year, Express Scripts overcharge me $400. They had to grant me permission to use a pharmacy because they did not send the order.

First they pay for a med, then they don't. Then they do, then they don't, even with prior authorization that they somehow keep not getting!!! Now, I got to wait another 6 months, and they keep losing my refills! They kept trying to take out of my card after I called them 3x and got hung up on 3x because they are lazy (not all, some like their job), that I will call when I have the funds. Ugh, I wish Medical Mutual would let me go back to a local pharmacy. These people need looked into!

Updated on 03/11/2019: I just now talked with Tricare for Life, and they told me neither Tricare NOR Express Scripts has determined that ** is OTC (which it's NOT--go on www.drugs.com and you'll see a "**" label, which CLEARLY SAYS "Rx Only." Likewise, www.goodrx.com and www.mayoclinic.com also say "this medication is available only with prescription." I'm frustrated that ONLY TODAY, Tricare for Life told me it's the "Defense Health Agency" in Falls Church, VA, which has ridiculously decreed that this medication is a vitamin that I can buy OTC, and I need to contact THEM. It would have been nice if I hadn't been given the runaround by Express Scripts! I will now turn my attention to contacting the appropriate agency concerning the fact that I CANNOT purchase ** WITHOUT A PRESCRIPTION.

Express Scripts took funds from bank account, sent no meds, will not refund the initial funds and charged again for more meds. This company is criminal. This company needs to be federally investigated.

The issues that you should have with this firm is as follows; They make the prescribing Doctors justify to them with documentation, why they prescribed what they did. My Doctor is my health care provider, not Express Scripts. Also, they substitute with Generic medicines from India, which is not under the control of the US FDA. The primary provider of Express Script drugs is Lupin Pharm. in India. In the last 4 months, Lupin has received 4 failed inspection letters from the US FDA and now are being required to issue a massive recall on some of their drugs. How many deaths are related to tainted drugs from Lupin-India? A UAW Retiree.

Waited two weeks for refill on prescription to be filled. Turns out it needs a prior authorizations but no notification it was needed. Called and was told there is no system to make this happen between home delivery and prior authorizations. Why can't they fix this?

I submitted a reimbursement claim over three weeks ago. I have called numerous times to be told they have no record. I was also told today that there was a different file linked to my info. I asked if I should/could send a new claim form and I was told to be patient. Avoid this company if possible!!!

I was bombarded by emails & letters threatening me if I did not change to THEIR mail order or CVS Pharmacy they were going to raise my prices for medicine I take regularly and they had to be 90 day supply. So I had my doctor change my prescriptions to 90 days then EXPRESS SCRIPTS refused to fill the 90 days prescription at my local pharmacy I had been going to for over a year. So I called and they told me ONLY CVS or themselves could fill 90 day prescription. So I asked WHY can I ONLY go to CVS to get prescription and not to the closest grocery by my house out of the ENTIRE United States. And she said that was what is required. What a racket.

I tried for two weeks to transfer my prescriptions to their mail order system and the company just could get it to work. My first attempt was using an online account which I could never get logged into even after 4 support calls. Then I resorted to the telephone and discovered that the customer service was also useless. So now I'm back to square one picking up my meds at a retail store.

The website does not work, the phone is answered by a computer. Dr's office sent in a prescription about a month ago. My husband's still waiting. Can't log in, can't get a human on the phone. He's about to run out of pills, and the BCBS, who found this crappy outfit, will not pay for additional refills at the local pharmacy. My husband had a heart attack in December 2018, and needs this medication to stay alive. Both BCBS and Express Scripts are playing with his life. We need #SinglePayerHealthCare, and we need to regulate the prescription drug industry, and the prescription drug providers. Is this a 3rd world country we live in?

I was not notified that my prescription could not be refilled. Although they contacted doctor directly, and doctor responded promptly. There was some confusion and Express Scripts claims they never got the prescription from the doctor so they cancelled the prescription, yet no one notified me or the doctor of this. I now have to pay out of pocket for the prescription. And I spent over 2 HOURS on the phone to find out this information. Unacceptable!

They made all kinds of promises when they contacted me about taking over all of my prescriptions. I would never have to worry about delivery, getting my medications on time, renewals, they would take care of all of that. The reality was nothing like that at all. After only the first delivery, towards the end of a refill on 1 medication (3 days left) I checked and had no other bottles but loads of another and was running very low on a third. I called them and they told me that only 1 of my meds was on auto-refill, and 1 of the others I was running low on must have not had the correct amount in the bottle.

I hate Express Scripts. They sent me the wrong insulin after having a prior authorization filed for the correct form of insulin months prior. It is a historical drug that I have been taking for years, and with the prior authorization on file there should have been cause for concern if, in fact, my doctor sent in a prescription for the correct medication. I have very good reason to believe that she did send in the correct medication because she confirmed what type of insulin I needed multiple times throughout the most recent visit with her, and I mentioned the prior authorization to her as well as a reminder of why I needed the specific type.

The seat warmers that they have answering phones and filling prescriptions is amazingly incompetent. Do not walk away, but run from this group. I spoke with 4 different customer service representatives about filling a very basic prescription that was already authorized. They messed it up, so they voided the prescription and never notified me. They then told me that they did not have any notes in their system as to why it happened.

I have never encountered such poor customer service and accounting. My medication is sent to my doctor's office for administration. One issue is that monthly orders for the medication are "not received" and not timely filled. Second issue is that I have struggled for nearly three years to have monthly invoices to be sent to my home. After hours of phone calls and emails, I succeeded in having invoice sent to home for approximately 14 months.

It is IMPOSSIBLE to get your medication on time for this company. I was forced to use this company for insurance purposes and ever since I’ve had to jump through a million hoops and hour phone calls. Between wrong addresses, wrong refill dates, poor communication there’s virtually nothing good about it. After a doctor refusing a refill requested in October, they chose to not alert me until November when my prescription was out which left me having to pay for the prescription out of pocket for one month and then literally being in tears asking them to get me my prescription from a new provider.

Every time I need to get my prescription I have to jump through 1,000 hoops, their customer service department is difficult to reach and largely unhelpful, and their app is terrible. I have NEVER received my medication on time, despite having it on automatic refill and making sure every time I'm running low that a new order is in the works. As soon as I'm off my parents' insurance I'm making sure my plan allows me to pick up from a brick and mortar company. Express Scripts is a giant scam and medicine should not be this hard to get.

My company switched to Express Scripts and my doctor refilled my prescription. When I went to check pricing and then tried to cancel - they had already started the refill. What I found was that my pricing had tripled from what I paid with OptumRx. $75 to $200! I don't know about you but I don't have $200 to throw away but I am sure they are enjoying it. It shipped and I can't return it even though the product is in sealed boxes. The customer service agent(s) were unhelpful and totally unsympathetic. I will not use Express Scripts for any future prescriptions - GoodRx is way cheaper. 90 days or not.

After over a month of calling and using my account trying to get my prescription (which I’ve been refilling for about 3 years now) I am still without it. Every time I talk to someone I get a different story of what the issue is. On my account on their website and the emails they send me, I get a different update as well. I spoke with a supervisor named Judy and she couldn’t answer any of my questions or concerns on me going on now a month without my medicine and the effects it has on my body and mental state. If it weren’t for my insurance I would NEVER use this company. They are terrible, inconsistent, unreliable. And I would NOT recommended them to my worst enemy.

I have a Rx from my doctor from before I moved for my birth control. After getting it sorted out with Walgreens, I'd been getting it free with little issue. Until last week when Express Scripts decided that no, it doesn't want to pay, but their own customer service says it shows as free. My pharmacist called and was told it needed to be a 3 month supply, but it couldn't be done? I asked Express Scripts to contact my old physician for whatever special crap they needed and got a call from CVS saying the Rx now is with them?! I've made 3 complaints and only one has gotten a response...with the response being to contact them. I'm not sitting on hold for 10+ minutes again. I just want my medicine!!!

This service was so horribly painful from the first interaction. I got a prior authorization from my doctor, which was sent to Express Scripts. After that when I logged in, I could see my medication as an option with a 3 month supply. Upon ordering, the system informed me that I couldn't order it yet, as it needed another approval from the Dr. an approval for me to be able to order it from the pharmacy I'm forced to use rather than walk to the pharmacy next to my house. Finally once my Dr approved, the approved and pre-authorized drug, they created an additional order, without my previous express shipping request and now I am waiting to see how long it will take to ship...meanwhile, I have run out of medication.

My wife been ** for a year with no side effects and good results. Express Scripts change writing in the rules trying to force her to use another 2 types insulin before she can go back to **. Why would you force people who are successfully using a med to change. She tried one of the other meds before she was allowed to used ** last time.

Every time I receive a new prescription Express Scripts denies my claim and I end up paying out of pocket. Today, I spoke to a supervisor. She put me on hold. 38 minutes later she came back on the line and told me she was on hold. I confirmed the telephone number and address. She also told me they closed at 5 pm. They do not. She put me back on hold. I put her on hold and called the pharmacy myself. I got right through. I flipped back over to the line I was holding on. 10 minutes later I hung up and went to the pharmacy to pick up my prescription paying out of pocket. The pharmacist said no one had called or was on hold. She said it was rather quiet.

This company is HORRIBLE! Run, and run fast! They force you to use their company! I have always picked up my prescriptions from my local pharmacy with no problems at all. My husband's company switched to Express Scripts and it's been one nightmare after another. Went to refill and pick up my prescriptions from my local pharmacy and was told a different price. My husband's went from 2.00 to 400.00 and mine went from 39.00 to 160.00. I Called the insurance company to find out why and they said I had to pay a penalty for not using Express Scripts. Mine wasn't even a long term medication. My husband is diabetic and needs his medication.

On 2/4/19 I agreed to have my monthly prescription changed over to mail order with this company through my husband's employer because it was supposed to save me money. I asked the rep several times if the current prescription that had 11 refills left would be good and was assured yes. I asked about processing time and shipping time and believed there was plenty of time to receive my medication before running out.

I have been forced to use this company due to insurance company plan requirements. The problems I have had over the years could literally fill a book. If you can, run from this company...as far as you can. Constant issues: - Long hold times. - Issues take so long to resolve that medications run out. - Issues take repeated calls, over and over and over again, each time having to explain the problem all over again. - They tell you one thing today then deny having any record of saying that the next day, then again the next day again and again. - Majority of reps and supervisors are very curt and have no compassion or care that they are causing adverse health issues through their actions and inactions. - Takes very long to process and send medication once it finally is approved...then charge $21 to overnight medication which you have to pay because you have run out of the medicine.

When our military leaders contracted with this company THEY REALLY FAILED ALL VETERANS AND THEIR FAMILIES. This company can't fill our prescriptions on a recurring basis "on time", they are always late, and when it is a communication error between the Dr. and Express Scripts, IT IS NEVER EXPRESS SCRIPTS' FAULT. They will not expedite your shipping without $21.00 and they state that regular mail is at best 10 days to receive. Cheaper to use the local pharmacy and pay the co-pay!

We were covered by Caremark 2018 and medication was always cheap and covered. Since 2019 my company switched to Express Scripts. 1. 50 dollars for an antibiotic prescription for a child. 2. Denial of coverage for a birth control refill on the day we run out. This is not good coverage. I will also be complaining to my firm. I hope we can go back to Caremark.

This online pharmacy is highly suggested by our teachers benefits plan provider as an economical way to purchase medication. Unfortunately, economical and professionally run are 2 very different things and in the case of Express Scripts, the latter is non-existent. If you are interested in spending considerable time on the phone to reorder missing scripts from your order, accounting for double charging on your visa for the same drug, setting up billing info for entire family and then receiving hard copy invoices months later, having meds come automatically that are not needed, being promised calls from management office that never happen then this company is for you! Run don’t walk from Express Scripts.

From the very first time I called them about why they rejected filling my prescription they were completely inept and couldn't tell me why, they weren't filling my script written out by my doctor. I'm not going to go into the entire experience as I'm still in the middle of trying to get my narcotic prescription filled. What I will say is run don't walk away from Express Scripts. Do not use them and as far as I'm concerned we should shut them down because they're 100% inept. I've spoken to around 20 people there from the main office up to the appeals office. Not one person knew what's going on.

I am writing this in true hopes that someone from Express will reach out. I work for a practice in Brick, NJ. For close to a year Express Scripts cannot receive our faxes. We can receive incoming from Express but not outgoing. We have spent countless hours on the phone trying to resolve this issue as well as countless hours on hold to call in scripts and desperately connect to submit a prior authorization. After wait times of 20, 30 and 40 minutes we typically have to hang up and try again as we are running a practice. Most recently we have incurred an issue in which a patient desperately needs a prior authorization completed. Out attempts have been less than fruitful. We have no issues faxing to others pharmacies, other offices, etc. After months and months of issues and Express claiming this is an isolated issue, we will no longer be able to assist patients that choose to use Express Scripts.

I have been trying to get my prescription for Humera filled since January 22, 2019 through Express Scripts. I had BCBS insurance with TriCare as secondary so I would not have to pay the $5,000 for the medicine. I was told they DID take secondary insurance and then they DID NOT. I ended my BCBS insurance (COBRA) so that TriCare would become primary. On February 1, 2019, I contacted Express Scripts again (I had been on the phone with them every day since January 22nd) and was assure my prescription had been transferred from BCBS to TriCare. Every time I called to follow up, I was given different and conflicting information.

I have been lied to and laughed at by this company. My Crohn’s Disease medication cannot be dispensed at a regular pharmacy. It always must go through the mail. 2014-2019 I had Magellan RX and it was incredible and a pleasure to work with them. My medication is still displaying Request Has Been Received. I am told my doctor's office needs to send more info and am given a number that my doctor's office called and was told everything has been received. I am getting nowhere and it is almost a sick cycle of a bad dream. I AM OUT OF MY MEDICATION AND CANNOT INJECT AND MY DISEASE IS ACTIVE. That seems to get a laugh from defensive supervisors. I’ve recorded all my conversations. Anyone with a recommendation please help. I’m going to go into a flare up if I can’t inject soon.

We received a package with one of my husband's medication. I never used this company and they sent me an invoice as well. I pick up this drug every month from local pharmacy and the balance is $0.00... I use a coupon, and they did not even ask me if I needed the medicine. Just sent it to force you to pay the value on the invoice. I called and the package cannot be returned. It's the ghost companies that want only to get your money. I called customer service twice, they did not even want to hear anything...VERY DISAPPOINTED!

I was forced by my insurance to go to Express Scripts home delivery service for my medication. I put in the order and was not contacted for 3 weeks when they notified me that they did not receive doctor prescription for my medication. By this time with pharmacy preparation time (5-8 days for generic common medication) and shipping time (7 days, you can only expedite if you pay) my medication was going to be late. I had my doctor call in a prescription to Express Scripts and she said it took them 30min to find me in the system. And the prescription still didn't go through. Out of the 3 times I called Express Scripts, they basically say to wait it out or to call my doctor (which I've done). I'd rather pay the copays for my medicine than get it late. This service (pharmacy... Ha!) is terrible. I wouldn't recommend it even to my enemies.

I have been calling this business for RX mailings 4 or 5 times and no record of me in the computer system, yet I get medication from them. Called again and now I'm in their system but only ONE RX. Transferred me to MyMatrix and they don't have all my prescriptions either. Excuse?? Oh we are transitioning from one company to the other... Been going on for three or four months!!

I placed an order for insulin, and instead of contacting me or the doctor, they sent a different insulin. Been on this insulin for over 10 years. I gave the company a credit card to use and instead of charging the new credit card, they changed my debit card. After multiple phone calls and many different people on the phone, they told me they would refund my debit card, but instead charged me twice on my debit card. When I let them know what happened they told me I had no clue what I was talking about. Had to have the bank put a fraud charge against them.

I can't even call this "business" a pharmacy. The medication is/looks different EVERY time. Sometimes it makes me feel loopy because the mix is spotty vs. consistent. They receive controlled substance prescriptions via mail and sit on them, making the customer have to go BACK to their doctor for a new Rx, which is humiliating. Employers use this "service" because it saves them a ton of money vs. letting employees use real pharmacies, but there is a reason they are so cheap. If you are on life-or-death medication, spend money and go elsewhere. Do not trust these people with your life. Corrupt, horrible "customer service," and they don't even have to care... One star only because I can't give zero stars.

4 times on the phone 1 1/2 hrs each and still no answer on my prescription. No manager ever calling me back. The one supervisor call me back this morning. I had to call him back in order to find out that it's still just about maybe leaving the building. I could tell you I would rather take these to the pharmacy and get pay out of pocket if I have to let the deal with this and not have blood pressure medication delivered in a timely fashion. And this is not the first time that I've had problems with this company with delivering medicine for me or my wife. Would never ever recommend this company to anybody.

One of my family members changed his 2018 original health insurance plan to Medicare (include A,B &D) coverage in Spring 2018 after age of 65. Accredo sent drug refill claims to the original drug plan that was no longer provide drug coverage benefits. Express Scripts’s Accredo Specialty Pharmacy has refused to REPROCESS the prescription drug claims to Medicare (Express Scripts Medicare drug plan) plan after our calls for this new plan update. Accredo Specialty just keeps attempting refill customers’ prescriptions, does not care customers’ plan coverage and their requests. Their reason not reprocess claims to the current plan was the prescriptions in their hand were received at the beginning of the year 2018, so the refill was already done before our refill request. So the patient lost the benefit coverage from Medicare plan 2018.

I’ve been taking ** for years to keep my Meniere syndrome under control. However since Express Scripts changed the pill manufacturer they’re using for this particular drug (it used to be a bright green pill, double the size of the new pale green one) my blood pressure is all of the sudden spiking and my Meniere is not under control anymore after it had been for years. I read in the New York Times about the scandal of “made in India” cheap fake drugs flooding the American market and I’m wondering whether Express Scripts is selling me phony drugs to increase their profit at the cost of people health.

What a wonderful thing to wake up to! A $125 charge on my debit card and the mental midget at customer service refuses to tell me what it's for which they can clearly see! We have not ordered anything nor do I have an open balance with this shady company! I also do not keep my card on file, for anyone, they just went and took the information from a previous payment I made hoping they could push through this large payment and I wouldn't notice. Seriously?? They think I wouldn't notice that kind of money missing from my account. They refuse to reverse this charge or even tell me what it's for. This is fraud!!! And yet their mental midgets at customer service refuse to assist in any way, shape or form! I don't know who this company seems to think they are but they cannot STEAL from people and have it just go away!! This will be disputed and, if needed, brought to the attention of my attorney!

Customer service representative told me to ask Dr's office to call in request in order for medicine to be expedited. Dr called in script due to the urgency of me taking it. It has now been 13 days, and I am still waiting for Express Scripts to process the request. There have also been multiple confirmation numbers for multiple duplications of this medication on their app which appear for a day or two and then disappear.

I have always received a 90 day supply of my medication. My medication was due for refill in December. When I placed the order they only refilled it for 30 days. When I called to place the order again, I asked why only 30 days. I was told my doctor needed to write the prescription for 90 days. So I contacted my doctor and they submitted it for 90 days. Then I received a call from Accredo stating that my prescription was no longer considered specialty drug therefore Express Scripts would be filling it. I called Express Scripts and they told me Accredo would be filing it. My order has been delayed over a week now and I am out of medication for a drug that I must take every day to treat a chronic disease.

My Harvard-educated doctor prescribed me a medication for a 90-day fill - two tablets per day. I was shortchanged receiving only 45 tablets twice in a row. I called Express Scripts only to learn that they intentionally shortchanged me. My "plan" only allows 45 day fills without a MAGIC pre-authorization form. No one from Express Scripts notified my doctor or me that they were shortchanging me. My doctor was furious when we finally drilled down to why her prescription and my fills didn't match! I was furious, too. It costs me more money, as well, since Express Scripts is leaving me hanging for an additional 45 days without my much-needed medicine.

I've found this group to be a member of the "not ready for prime time" organizations when it comes to user/name and pw issues. I've reset my pw numerous times due to its system stating I've got it wrong. And now, a new wrinkle...as it won't send me an email to the address I've registered. Checked in today regarding a possible medication recall- reassurance is one of the primary duties of medical personnel - too bad I cannot receive any at this time.

Updated on 01/18/2019: Someone from Express Scripts read my recent review and responded wanting to assist me. I gave them contact information and the person called me. Again giving me different answers as to why my medication was approved with prior authorization, but wasn’t covered because there are generics and denial for lower copayment. Original appeal for them to assist in cost of medication which I have to have brand name and cannot pay $1018 for 1 month supply. 2nd appeal was to get medication approved with my doctor faxing medical necessity for brand name medicine.

Stock answer from customer service? "I don't know". Got letter from them dated. 11/2018, POSTMARKED 12/28/18 saying ** no longer covered. "Take action by 1/1/19". 3 days?!? Over a holiday?!?! Don't do business unless you are dying and have no choice!

I paid for prescriptions out of pocket because I was told I didn’t have coverage. Later on I received a reimbursement check for $1,833.99 for their mistake. In the meantime I was told not to cash the check by my attorney because of litigation. This issued was resolved and asked Express Scripts to re-issue the check. I have called 5 different times and been told “The check will be in the mail.” I’m still waiting! I even had my attorney call and they were told the same thing. I guess the only way to get my money is to take them to small claims court, which is my next step!

They told me a 90 day supply of my medication would be $80 and they charged me $330 and sent a 30 day supply. All without my consent! They refused to give me the money difference of $250 back and the 60 days of medication they didn't give me.

Express Scripts received my daughter's new prescription on December 22, 2018. Today (24 days later), it still hasn't been shipped out and the status shows "prescription has been received." I have called about 9 times since Dec 22nd and have spoken with 3 supervisors. I still have no ship date/time and no one can tell me why it is being held up. I've been told that it's at the back end pharmacy ready to be shipped.

The eye drops I use for glaucoma are always late from Express Scripts. These are supposed to be a 90 day supply but fall short by 1-3 weeks. Trying to contact them has effected a change for that delivery only and they can't seem to stay on top of it or permanently change the refill dates so this happens every 90 days and I have to contact them. My doctor says she gets complaints about Express Scripts and has started writing scripts for Walmart for those patients. This is not an expensive drug and I could go to Walmart every 90 days but I should not have to do this. I have no control over Express Scripts being my Part D provider because my former employer goes with the lowest bid so I'm stuck with them. Gee - wonder why they were the lowest bid, maybe because they don't hire enough staff or incompetent staff, hence my issue. I would give them a 1 star except they do ok on my other med for some reason.

Express Scripts - Very Very poor service. I am still waiting on medication since Dec 26, 2018. I have been getting the runaround. A supervisor was of no help. One hand doesn't know what the other hand is doing over there. This issue is still not resolved.

I am diabetic and have a few other health issues and there have been 2 occasions where Express Scripts told me my dr office lied to me about faxing in my scripts. They said my dr office has been lying to me and not doing their job...really? How professional is that? I never had any issues like this until I switched to Express Scripts! When Medicare open enrollment come back around I WILL be switching to a new company. Disgraceful!

Time consuming (over 4 hours of troubleshooting/problem resolution for our first, and last, Rx by mail). Incorrect loading of information. Incompetent and hard-to-understand customer service reps from Philippines. I had the same rep 4 times and needed to get a supervisor. Incomplete follow through. Non-functioning website to track package. Package address entered incorrectly. Clearly the departments do not know how their peers in other departments work, if they did, maybe they would know who to involve to solve problems rather than leaving the follow-up in the record for the next time the customer calls. Being able to say "Please hold" must be the only qualification needed for the customer service job.

I have never had this company respond to an email, so I chatted in today and got someone named Janet. Not only did she not assist me, but she disconnected the chat before I was finished speaking. The equivalent of hanging up on me. They sent parts of my orders on 3 different days. I got the second one, but the first and the third were delivered to the wrong address. I was offered the suggestion that I could contact my old address and put a change of address in. What good will that do me now that someone else has my medications? What a hideous way to run a business. I am forced to use them because of my employer, but others need to know what a shoddy company they run.

Updated on 01/09/2019: Here’s their reply: "Hello Noel- For payments you would have to contact Medicare. -Stephanie." I called Medicare, they DO NOT collect premium payments for ANY Rx plan provider. I detailed this and my horrendous experience with Express Scripts over the past 3 weeks trying to pay them. Their online link w doxo (Chase) is not working. Nowhere does it say to contact Medicare. This response is hard for me to believe was actually given by a real human. MEDICARE CANNOT COLLECT PREMIUMS IN Express Scripts or ANY OTHER PLAN PROVIDER. Whoever at Express Scripts who is directing them to tell us that is WRONG. Interestingly, nothing about paying Medicare is ANYWHERE on website or INVOICE they sent me. Their CEO Tim Wentworth pulls in a $14 million compensation. This is the best he can do to manage his company? Stay away. Going to try and switch to a different provider. :(

Like others here, I have had nothing but problems with Express Scripts. This is the worst company I have dealt with. They forget to send out prescriptions until you call them, and the latest experience takes the cake for being the worst of all time. I called them 3 days before an order was to be shipped, and told them to change to a namebrand med instead of generic. Not only did they not do it, they sent me the generic which I specifically said I don't want. Now they will not switch me out and are making it hard to get a refund for the generic I explicitly told them I don't want, 3 days before it was shipped.

Express Scripts are simply incompetent and they should actually have negative stars. They lost my prescription refill and tried to scam the insurance company by attempting to falsely increasing my utilization and push through another prior authorization because of their screw up. They will not take responsibility for losing my medication or offer any workable alternative. Now they said I have to pay out of pocket, and will not have the essential medications I need after surgery. To me, what they did was intentionally attempting insurance fraud and need to investigated by the insurance company and Consumer Affairs for screwing over their members. Express Scripts do not deserve to be in business and should be prosecuted.

I have been on the phone for a total of four hours and 12 minutes talking to Express Scripts about trying to get my medication and actually it is cheaper for me to get my medication through the pharmacy than it is to get my medication at you Express Scripts. I will never use Express Scripts ever again. I spent the entire time trying to cancel my prescriptions that I was misquoted on and should’ve been sent out on 3 January.

I have never had a good experience with Express Scripts. Every single order is screwed up or delayed. I've gone without an inhaler for 5 days because of their ineptitude and straight up lies. My last dealing with this company was on 12/31, I talked with Nathan who told me maybe I had talked to inexperienced reps and to please give them another chance. He assured me my order would ship most likely that day (express overnight), and if not by Wednesday (due to New Year's), and I would receive my meds by Friday, 1/4. Guess what!? No medicine. Website says it's going to ship Monday, 1/7. I happen to have a freebie sample inhaler from my doc or I would be out right now. Do not believe anything you are told, it's all BS. They have no intentions of following through. Nathan agreed that Express Scripts has problems. I would rather pay more at CVS than to deal with this nightmare of a company.

These low life scumbags take your private info (telephone number etc. and sell it to the highest bidder). Since I changed to them in January 2019 I have been receiving text message after text message from "anonymous" vendors about my medical needs. And this was after I wrote to Express Scripts before my contract with Humana ended and told them not to call me or sell my private information. A company run by crooks, I can change my Medicare Part D in August and I am going back to Humana even though they are 30% higher!

I have had two 90 days generic maintenance prescription drugs from Express Scripts. The prices for 4 separate orders ranged from a low of $6.00 to a high of $39.00 for one prescription and a low of $17.00 to a high of $55.00 for another (with prices in between those ranges also). I would NEVER use Express Scripts. Go to www.goodrx.com and price your medications before buying. I have found Kroger and Walmart too often have good prices. With Express Scripts, you send in a yearly order, the price starts out low, such as $17.00 and ends up by year end at $55.00. Express Scripts does NOT notify you ahead of time of the increases. This is a scam.

I have had to go without my medications on three different occasions in the past two years. Customer service said medicine on way. Called back and rep saw in notes where order was taken but not sent. The original phone call was placed on Dec. 29 2018, after an email confirmation of processing was sent to me, where the rep said it would be delivered on Jan 1, 2019 via special courier if needed. Did not arrive. Called back and found out that the rep who took call on Dec 29 entered into computer notes that I would receive my meds when promised but was informed that the rep on Dec. 29 did not submit order for distribution.

I'm a diabetic who needs my medicine daily - if I run out, my blood sugar can spike. I can sleep into a coma and die. I made the mistake of counting on this irresponsible collection of jerks to provide refills of critical medicine delivery in a responsible manner. They have dropped the ball on serious medicine twice now that seriously poses a threat to my life...to screw up on diabetic meds is nothing more than sheer incompetence. It's irresponsible, reckless and inexcusable...and this pack of slackers have done this twice with the same medication now. They are completely and thoroughly irresponsible to the point where they will place your life in Jeopardy and then recite BS talking point if you call inquire about where your meds are. They are DANGEROUSLY IRRESPONSIBLE AND NOT TO BE TRUSTED OR RELIED UPON.

The Express Scripts website is dreadful. Lots of links to blank pages. Impossible to pay premiums online. The links do not work. Very frustrating. And no path to a technical dept. And customer service located offshore, in a foreign country.

Medication delivery that should have been delivered 12/7/18 never arrived. I immediately contacted Express Scripts and they refused to send any replacement medication or to refund the $$$ that I paid for the medication that never arrived. They said they would contact my doctor to get permission for an early refill to use as a replacement (I have to pay again of course). Express Scripts never contacts my doctor's office, but I manage to get the doctor to call in and authorized an early refill. This was on 12/21/18 with Express Scripts representative Kathy **, who said refill will be processed with expedited shipping on Sunday 12/23/18. Invoice # **. Confirmation # **. Today 12/27/18 the order has still not been processed or changed state from "prescription has been received." Customer Service rep is unable to provide me with a timeframe as to when it will ship. Waiting 3 weeks for a replacement now, with no resolution in sight.

I mailed in a prescription and got an email on 12/17 that it was received and they were working on it. 10 days later I got to wondering where it was because normally it is fairly fast processing and mailing. I looked up my email and checked status and they had put it on hold because it was too soon to fill since my last request. What??? I had not requested any since the end of September. I can't wait until March 23rd! So Christmas eve I called in and was put on hold for at least 30 minutes total with them coming back on and checking on me and then going back to the supervisor to find out what the problem was. I was eventually told it was a computer glitch... REALLY? Who checks on this stuff when dealing with prescriptions that are absolutely essential to people's lives???

The original prescription for my medication was fulfilled through CVS Pharmacy for a 30-day supply. When I went to refill the order, Express Script sent me an email to tell me they could refill through the mail at a lower cost for a longer period. Worry Free Refills they call it. Two weeks after the doctor put in the order, Express Scripts canceled it without advising me or the doctor, saying my plan needed a Pre-Authorization. I only found out by going online and checking the status of my order. They’re fine emailing you to get your business, but don’t notify you to let you know something as important as a canceled order. When my doctor called in the PA, I called Express Scripts who confirmed they had received it.

First, their customer service is overseas. Need I say more? Extremely slow in sending critical prescription drugs. Their pricing is not even that good. When you add the monthly cost of the plan, with the terrible customer service, the over-all cost is much worse than paying retail with a discount card. I do not recommend. Save your money, stay away, far away!!!

My husband's company just got this disaster for their Rx coverage, and it seems impossible to get any help to get prescriptions transferred so they'll be covered. When I log in and go to their online help, it gives instructions on what to select on the menu - but that selection doesn't exist on the menu. Can't get anyone on the phone or chat. Perhaps this is how the company is saving money because they don't have to cover any prescriptions.

This place is a disaster! Been with them through my employer for years and every prescription that was ever sent to them there was a problem! The staff is not at all helpful in any way! Good Luck to anyone that has to deal with them!

Well apparently their pharmacist knows more about the dosage of my medication than my cardiologist does! I put my order in on Dec 7, against my will, no choice due to my insurance or I will be penalized! I paid 12.00 to get it shipped in 2 days. Well here it is 12/18 and I still don't have my meds. Called 4 times already! Today I was switched to a supervisor Ben, who told me 5 to 7 days. well I asked why I paid the 12.00 and he tells me, "Oh, that was for the original order!" THIS IS THE ORIGINAL ORDER THAT THEY NEVER SENT!!! What a nightmare this has been! Makes me sick! I have to be forced to use something I don't want any part of or I am penalized and have to pay more money for my meds! Disgusting!

What has changed with customer service. In previous years when I called they treated me with respect, were always courteous, and happy to help me. Recently I needed to call regarding a prescription foul up and basically wanted to be assured it would be straightened out and when I might expect it to be mailed. The person I spoke was not much help, in fact he was short and rude. At one point when asked when I may expect the prescription he said in a annoyed tone "what do you want me to say?". Something has definitely changed within this company, and not for the good.

This is the worst company to ever deal with. Their whole Smart90 pharmacy is a joke. They are expecting me to get autism medication for a combined type of autism. The prescriptions I have to get they are now charging me a penalty for not using 90 day supply or the mail order which also requires a 90 day supply. Then I call and get told they have not received the fax and that nobody can give me any information on it. The reason we cannot get the 90 day supply is because the medication and can change at any given time. I have already filed an appeal and got denied. Got told I had to file a level one appeal which requires a letter. I have sent a fax eight times to two different numbers and nobody there has received it.

I've been forced to use Express Scripts due to my insurance for over 2 years and they are consistently horrible! Before I get into the hell they've put me through I'd like to mention how strange it is that all of their male representatives are supposedly named Greg... **, Indian, etc. Express Scripts is the worst company I've ever encountered! They send me emails saying my medication has been processed and/or shipped, then weeks later when I call because I still haven't received it they tell me it was never processed because I "don't have insurance." I call back a few hours later and they say they never sent an email, and I do have insurance so none of the representatives would have said otherwise.

I have been trying to get my birth control shot for over two weeks. Apparently you can only pick it up from a pharmacy locally twice and other than that they must mail it to you. They already know I am on this medication since it is in my history but insisted my doctor fax over a copy of the prescription. My doctor has faxed it over three times now and Express Scripts keeps saying they have not received and will not mail the medication. I need it for the 12th so it’s likely I won’t have it since I was told mailing takes 8 business days. What is the point of this service if you get no service at all. Such a horrible company and would definitely not recommend.

I have been using TRICARE Express Scripts for several years now. Initially, it wasn't too bad. The past year, however, has been unbearable. Their "system" keeps changing the prescription that my doctor has now sent in FOUR TIMES! I can't imagine that is even legal? I have been in contact with them approximately 10 times since July about this matter. To make things worse, they keep shipping me the incorrect quantity of medication and charging me for it. When I told them I am not paying for orders I did not request, I was told that my doctor and I "better get our stuff together" because this was going to be "the last credit you'll get in the next 18 months". Last credit? Try only credit! And it was for $7! Not a life-changing moment for me, despite the fact that they think they did me a huge favor.

Received a prescription in the mail I did not order. Express Scripts personnel and supervisor were disrespectful and did not tell the truth about why they sent the package. The company pursued my information and contacted my doctor without permission. I have a right to use any pharmacy I choose. Now my prescriptions will be interrupted From my regular pharmacy due to their ineptness. Poor company! Will tell everyone I know not to use this company. No wonder the ratings are so low.

Unfortunately I have to deal with Express Scripts due to my employer. This is the second time I am ordering a prescription with Express Scripts and it is the second that I regret. The prescription is shipped late and will arrive even more late due to shipment by the most cheap way possible. They take no responsibility for their actions (lack of actions). Terrible customer service.

My fiance has heart issues and neurological issues and has to have her meds. She is req. to use this co. They lose her meds, fail to fill them, cancel prescriptions repeatedly then ask you to call and get another prescription. My fiance is still waiting on a prescription from one month ago and they are saying it will be 7 to 10 days. They took two weeks to fill one order, then lost it in their pharmacy, the 2nd one they claim was damaged in mail and returned. We have caught them in repeated lies. The authorities and possibly Congress should look into this business. They are putting lives at risk.

I urge all TRICARE users of this sham pharmacy to write or e-mail your Congressmen with your complaints. I won’t go into extensive detail but I will tell you that my health care provider & I jumped through their hoops for almost 2 months getting a “prior authorization” for a diabetic medication. When I applied for my 2nd refill, I was notified that I needed a new prior authorization because they had a formulary change. Never received any notification of this development. My physician & I jumped through the same hoops. Only this time I was denied & they wanted me to use medications that are contraindicated for diabetics with kidney disease. (This means me.). My physician filed an appeal in my behalf. Express Scripts informed me that an appeal could take up to 90 days.

My doctor increased the dosage of my maintenance prescription medication from 150mg to 225mg daily by adding new 75mg prescription to existing 150mg prescription. Express Scripts pharmacist(s) made UNILATERAL DECISION to cancel renewal prescription (150mg/90 days) WITHOUT CONTACTING ME OR MY DOCTOR, justifying it by saying, "We thought you were reducing your medication dosage, not increasing it". Clearly, an ill-informed and neglectful decision bordering on professional malpractice.

I have been working for days on getting my prescription paid for. I have OHI which has paid and Express Scripts is refusing to pay with no reason given! The pharmacist is going out of their way to resolve this. What I don’t understand is that previously to October 2018 everything was fine. Perhaps a software update? What is shameful is that the pharmacist called the Help Line while we were waiting. The Express Scripts rep kept telling her she was entering the wrong code but wouldn’t tell her the correct one to use. My husband called and the person that he talked to was clueless. I’ll run out of my meds soon but I refuse to pay when I have TWO insurance companies. This is no way to treat the military. Get rid of Express Scripts or fire a bunch of inept people and hire people who are competent.

We use TRICARE Express Scripts for our prescriptions. Express Scripts sometimes uses DHL and when they do our prescriptions are either lost or delayed. I just hope TRICARE finds another pharmacy!! I intend to contact my congress representatives about this issue.

Spending multiple days on the phone with an average of 3 hours per time to get benefits for insurance coordinated is ridiculous. When both primary and secondary insurance use Express Scripts as their pharmacy it seems that is even more difficult to get them to recognize secondary. When the med must be delivered they are essentially holding it hostage. Disgusted and angry with process, prices and the incompetence of first and second line reps. The phone "recognizes" your number and bounces the call where the computer program thinks it should go. Without throwing a fit you cannot seem to get out of this process. Then once you think you have things straight and they tell you things will be straightened out on your account within 72 hours it is imperative that you call to make sure that is the case. It was not after twice in my case. I have one more such gauntlet to run. Ask for a supervisor and insist until you get one.

This has happened many times with Express Scripts. My script ran out and they say they sent a fax to the doctor. I have told them many many many times that is not how it works. The doctors won't fill that script. You have to call them or this brilliant idea!!! Call me or send me an email. You didn't and I have ran out of meds again from you!!! This morning after complaining, I got an email telling me they can't fill the script. Hmmm. After I called I finally get a notification. Someone is going to die and E Scripts will be sued. You need a better handle on expired scripts. This is so wrong. Now I am without ** because it takes you 7 or more days to get it to me too! The slowest service ever! I am complaining to Ford Medical Trust too.

This company forces you to use their mail order service or you are charged 300% more than at a local pharmacy. All this happens without any notice of the increase in the amount you will be charged. We live in the northern part of the country and mail will be in our box for 10-11 hours. The needed Rx is sensitive to extreme temperatures. Therefore, it will be unusable after sitting in below zero temps for an extended time. ES simply doesn't care! All they care about is forcing people to order from them instead of supporting small town local businesses. I REFUSE TO GIVE EXPRESS SCRIPTS ANY OF MY MONEY and will pay more at my local pharmacy where I know I am receiving a high quality product. Obviously they are sending an inferior product if they can charge one third of the cost.

Unfortunately I am forced to use the pharmacy because of our insurance. Literally every month they hold my medication until I run out and then tell me I haven't paid! The problem with that is you cannot order without paying! They have an automated system that calls you then puts you on hold until someone has time to talk to you! Then you have to go through the argument that you paid, of course they say you haven't and they put you on hold again and then finally straighten it out. BUT with them it's never straightened out because a few days later it's again the exact same phone call, and meds still haven't been sent because they again say you haven't paid! Just to figure out you have! I put one star because I had to!

By far the absolute worst company I've ever dealt with. This is a company that is holding its customers' lives in the palm of their hands and completely abusing that power. Every month my prescription does not arrive. Every month I have to contact them in a panic because their website tells me it was re-filled on a certain date...a week after I need it. I end up restricting my dose because I'm terrified I'll run out. In the beginning they were very nice and apologetic. Now, I get a sarcastic apology and my medication ends up at a convenience store 20 minutes from where I live and 30 minutes from where I work. And the shop owners (or drug dealers? It was hard to tell while I was terrified for my life in there) were keeping my medication on the GUM RACK. The public gum rack. Anyone could have grabbed it. It says "Express Scripts" right on the shipping label.

After posting my review on 11/19 or 11/20 I was contacted by Express Scripts to review my complaint ($500 default for auto-pay). Much to my surprise the representative listened attentively to my concerns and while I am unsure because of system limitations if Express Scripts can post a notification about their auto default amount for auto pay, she indicated she would pass the info on. To that end I change my rating of Express Scripts for the mere fact that they went out of their way to address my complaint. If you have auto-pay it is possible to have the 'limit' amount changed from $500 but you will need to call Express Scripts, it's not an online option.

I had to switch jobs and had a great pharmacy plan with my previous company, not one issue ever getting a prescription filled. We had to switch to my wife's work insurance and they use Express Scripts. I am already paying close to 700 dollars a month for family insurance. My daughter's prescription that was not even 10 dollars with my old plan is now 264 dollars a month with Express Scripts because it is not a preferred medication. What a crock. You cannot tell me there is not something wrong with this picture? I have been on the phone with them for a combined total of 8 hours over two days trying to get some type of resolution and still do not have an answer? I even had the pharmacist on the phone with them trying to figure out what the issue was?

I am 54 years old and have used multiple providers for prescriptions in my life. That is perspective. Our company switched to Express Scripts about two years ago and immediately I detected that there is nothing remotely express about this company. They definitely purposely delay filling prescriptions and am quite sure they market this as savings to companies paying for "coverage". The last encounter I had today involved a current prescription they had on file from my physician. Recently the drug I am taking in that prescription became available as a generic. Rather than processing my final refill and then requesting a switch to generic on next renewal they waited until the prescription was due to be filled to request my physician to change it to the generic. Of course this resulted in further delay and my prescription has now been out for two weeks.

I have had the worst experience with Express Scripts trying to get a medication. I have had to call 4 times and my oncologist has had to also call 4 times, only to get the wrong information each time and still not have the issue resolved. I even asked for a supervisor and still not given the correct information. The drug is covered. However, they say the quantity per day needs a plan limit authorization. They have no idea what is going on even when they supposedly have the information right on their computer screen. My plan does not allow me to order, the pharmacy I must use is 30 mins away and these are the only idiots I can use.

Holding your medicine hostage. This has got to be one of the worst and most crooked companies out there. They nail you with a "retail fee" which is a fine of 3 times what the medicine costs if you use the local pharmacy in order to force you to use their mail order service. That's also non-refundable... Jerks. They constantly call trying to force other meds over to their service and scrutinize everything you are prescribed looking for more opportunities to milk the consumer for more fees. Their communication is horrible, they don't interface well with primary doctors which results in you having to work the issues out yourselves. I'm sure our insurance used them because they are cheap, and obviously you get what you pay for.

We have been using Express Scripts for a couple of years now. Very disappointed in our last prescription fill. We received email confirmation for one prescription, yet received another in the mail that we cannot use due to medical complications. When they called us to get authorization for the order (because of the amount), they did not tell us what medications we were paying for, or that they made a change. Noteworthy is that the prescription they changed it to is 3x the cost of the original one we got email confirmation for! After 5 weeks of phone calls, Express Scripts finally said they are not reimbursing us the $1446 for the prescription. We are canceling our accounts. Extremely frustrated - seems like a money grab!

I notified Express Scripts on August 24, 2018 that my wife had passed away on August 22, 2018. I was told that her account would be closed and all activity would be shut down or stopped. I started receiving alerts on my iPhone as of November 1, 2018 and every day since then. The alert says she is out of her prescription for **. The alert has an Express Scripts header and logo that reads "Janet has 0 days remaining of ** 0.3 MG". I have emailed Express Scripts about the problem only to receive an email response with no substance whatever. The email response says the problem has been well documented and the alerts will stop. The alerts have not stopped and documentation alone will fix nothing. I have also contacted Express Scripts by phone on several occasions in an effort to stop the alerts.

I was prescribed ** and the pharmacy informed me that Express Scripts didn't cover that drug. Letter from express scripts recommended telling the doctor to prescribe something else (no alternatives given or listed in the letter). Ended up paying the cash price for a drug that was just $7 per pill. I gather they prefer a negative review with higher profits over a satisfied customer. Just another crappy company with 100+ billion in revenues.

My wife and I have used ES for over a decade and are now using ES Choice PDP Medicare plan. ES has given us good service with mail order prescriptions but we recently had an issue at our local retail pharmacy. What we're not happy about is our local pharmacy has been listed by ES as a preferred network retail pharmacy and we have one time use, non maintenance or medication that does not qualify for mail order prescriptions sent to them. My wife has one medication that does not qualify for ES mail order and this prescription is sent to our local pharmacy each month but the most recent one cost 3 times more than previous ones. The pharmacy ran it through twice because of the major price difference and they could not explain the difference.

This is my first time using Accredo. My experience has been infuriating. I started the process of filling my son’s prescription in early September; it is now November 9th and I am still being given the runaround, with no delivery date in sight. Do yourself a favor and find out where else you could fill your prescriptions. One hand does not know what the other is doing in this company. I have documented names and extensions of people that I have spoken with over this past couple of months and when I called back, no one knows who these people are. My son is now three weeks late for receiving his medication. Unfortunately, his insurance is making me use this company to fill this specialty medication. On a side note, I wouldn’t have even given this company one star, but they force me to in order to publish this review.

I was waiting on a medication that I cannot miss much. The doctor sent the order for a Generic Brand on Oct 23rd and I called on Nov 2nd, since I did not get my medication or any notification via email about shipping. Similar to few times in the past - they gave me the runaround for an hour, connecting between Pharmacist and reps and to this date, I do not have my medication nor no helpful reply from Express Scripts. Reported issue to BBB. I believe the staff is not customer oriented and they do not have proper training. Horrible Service.

I was notified by Express Scripts on 07/18/18 (received 07/24/18) that they were terminating my Part D plan in one week. The excuse was that I was no longer in their service area, which is the 50 states in USA. I moved from Ohio to Wisconsin, due to health issues. I complained several times, but they would not recognize their error, and that Wisconsin is still in the USA. I paid for the full year, in advance. Only after repeated requests did I receive a refund two months later. Because of the incorrect cancellation by Express Scripts, I have experienced significant added costs to my medications, and expenses incurred while trying to correct the actions of Express Scripts.

Updated on 11/11/2018: Well here I am again with more lies. I heard back from ES. 1st the rep thought I was referring to RX problem for my husband heart meds (whole other issue) so I had to explain what happened yet again. She told me she would look into finding a way to help (total lie). I said, "Go ahead but pa department rep told me pay out of pocket or wait until 11/15/18 to get rx through ins for 75 for 30 days and so did his supervisor and her supervisor." She sent me a few other follow up responses that she was still checking then nothing.

On two occasions now my prescription has encountered a bug where it says it is being filled, but never ships. The first time it happened they said it was a minor bug that would never happen again. A few months later it happened again. In both cases I am left without critical medications and no one at the company seems to care.

After receiving a new script for a new drug I called ES for a price for mail order or retail pharmacy. Quoted a cheaper price for mail order. Mailed script and had to make about 8 calls to ES to get status of my order. After about 11 days finally decided to have my Doctor write a new script to take to retail. The day I called for info on telling them to forget it. I was advised script arrived the day before was being processed and could not be canceled. And the price was double what I was quoted. Filed a grievance and received a rejection letter stating all the calls they reviewed gave me the higher price and all the problems I had talking with them were mostly nonexistent. So I am undoubtable a liar. I must like to mail things and pay double. My company has a contract with Express Scripts because it must be the cheapest they could find. Totally disgusted!

10/25/2018. An assistant indicated that I was opioid naive in spite of abundant documentation that I take opioid in the records for many years. Said assistant says she subsequently corrected her mistake 2 days after entering this false information. I can't get proof she did this (I have repeatedly tried). This person has no medical training and is not qualified to render such important decisions. During the appeals process the review of my supplied information "a doctor" was to review the records, but did not. There was ready access to proof I was not opioid naive in Express Scripts' records.

This is the more inept immoral company I have ever had the displeasure on interacting with. You can count on them not having the information they need, not having the correct dosage, not having an auth on file and taking 40+ minute separate calls to address each and every misstep they take in an attempt to fill a prescription. I am quite sure my 10 year old son is better equipped to work here than the staff they employ.

They basically take about 20 minutes to get to the same lie: you don't have a prior auth in place. Your doctor needs to call and set it up. I have the prior auth (from Anthem) in front of me. My doctor has called and has the prior auth in front of them. No way exists to send it to Accredo, however, who insists it doesn't exist. Even calling with Anthem on the line doesn't help. Everyone has the prior auth in front of them except Accredo who claims it doesn't exist and just refuses to fill the Rx, or figure out where the problem is, which is obviously on their end.

Pre-authorization system doesn’t work. They lie about calling the doctor’s office. They never call the patient to inform them of the denial. This process is not in the favor of the patient. Wish I could leave Express Scripts. They are horrible.

Fell for the email I received from them stating "Act now to avoid paying a higher cost for your medicine". I have been waiting for over a month for my prescriptions. DO NOT BELIEVE YOU WILL BE PAYING A LOWER COST FOR YOUR MEDICATION. I called and received verbal quotes on each one of my prescriptions. However, I was charged $200.00 more than quoted. When I reached out to them they were clueless and of no help whatsoever. Bait and Switch tactics only hurt their reputation. I wish Express Scripts did not manage prescriptions for my health plan.

I am trying to get a new Rx filled for my daughter and it has been the worst experience ever. All we are wanting is the first one filled as a trial run for her and the pharmaceutical company will cover the rest. But Express Scripts will pay nothing without a prior authorization because they want her to have what they think what is best for her (not her doctor) because of their so called step therapy drugs, which are normally the worst ones and I don't approve of it and neither will her doctor, especially when they also cover the one he wrote the Rx for.

Prior authorizations required by EScripts kept us from getting prescription coverage for several weeks and then later every prescription from a different doctor required the authorization. This company caused my wife to suffer with pain because they refused coverage. We paid cash out of pocket for several prescriptions. Many drugs were not on their list and we paid 100% of the cost. The $400 deductible and prior authorization was not in any plan we had prior to 2018. When I complained to EScripts a supervisor told me EScripts is in business to make money. If you have a choice do not select or enroll in EScripts. Worst company we have ever dealt with. Do not let Medicare enroll you in EScripts.

Took 6 calls and 50 minutes to get assistance. I called at 10:47 am today 10/15/18 and could not reach a customer representative after 7 minutes. Called again at 11:55, reached a representative who put me on hold for 28 minutes. Got disconnected 3 times, and finally reached a representative that was able to assist me. Took me close to an hour on the phone to get the help I needed.

I have NEVER dealt with a more CORRUPT company in my life & if it were possible to award NEGATIVE STARS to them, I'd give them -1,000,000 stars!!! I called them on October 5, 2018, to make a one-time payment on behalf of the disabled Vietnam Veteran I care for. I called Express Scripts & authorized them to take a single $40 payment from the veteran's debit card & I authorized a single payment from my own bank card for $62, so this vet could receive the medication that Express Scripts was holding hostage. Earlier today, the veteran came to me, completely distraught, because his bank account is now overdrawn by over $350, caused by Express Scripts ILLEGALLY placing his debit card ON FILE & then withdrawing NUMEROUS payments COMPLETELY WITHOUT AUTHORIZATION!!!

I have had so many problems with getting my medicines from this horrible company. I need my medicine to survive, but Express Scripts has not handled it at all. I have been on the phone trying to get my situation taken care of for weeks. My doctor has tried to get my medicine and the pharmacy at my neighborhood Walmart, still no medicine. Since I live in one of the hard hit hurricane counties here in NC, the recording at Express Scripts states that I could get my medicines as an emergency situation. This too was a LIE!! As of OCTOBER THE 13TH early morning, I have been on the phone again with this sorry company. Which said that my medicine would be sent out on Thursday. Another LIE.

Express Scripts contracts w/ Accredo Specialty Pharm. It has become a finger pointing game of blame as to who lost the now 2 scripts sent in for an organ transplant med. Without it I lose the kidney. Why they don't fill it - $.

My brother is in a assisted living facility. Express Scripts keeps changing his part D to them without authorization (I know because I am the only one able to authorize anything for him). He was changed in March of this year and we had to change it back. Again it was changed for Oct. 1. I called Medicare to switch back and they suggested calling them (express) to find out who is changing it. Paperwork was sent to him at the asst living address (not his mailing address). I called them and after spending 10 minutes to get to the operator. I told the woman that Express keeps changing the account on their own and I wanted to get a copy of the application to review who had signed it. She hung up on me.

Express Scripts is my preferred pharmacy by my medical insurance company, so I'm stuck with them for now. Nonetheless, I've had a multitude of problems and bad experiences with Express Scripts. My latest problem was a re-fill that was sent to their office on 10/05/18, which apparently wasn't received. I followed up on 10/08/18 to ensure receipt.

Express Scripts is without a doubt the most unethical and immoral company in the United States. I am profoundly disgusted with it. Each time we try to receive a prescription refill from them for my daughter, they give us the runaround for 6-8 weeks! For the last 3 years each time my doctor or her nurse calls in a prescription and prior authorization for my daughter's RX refill, they send my daughter (each time) an email notification saying they need prior authorization. Each time my doctor swears she called it in. One time I stood beside her while she called it in and received the confirmation number. Express Scripts still said they hadn't received it. Let us all get together, get a lawyer, and take these guys down for the sake of that sick old lady if not for ourselves. PLEASE!!!

I recently needed a brand name drug approved as generic did not work for me. It was denied. Appeal forms were mailed to my home, I filled them out and returned. Called to follow up, was told to wait 30 days. After 30 days was told it was denied because forms were completed by me, not physician. That was not stated on any form. They received the forms, saw they were wrong, and did not let me or my physician know so we could correct error (their error, since the physician's office never received any communication from ES). Long story short, I began that process in January 2018. It was finally approved at the end of April 2018. Four months. Fast forward, to October 2018 and I required a different dosage of same drug. Denied. Had to begin at square one because only previous dosage was approved. Every step of the way, it is clear the goal is to wear customer down so they can do things their way. No special exceptions. Ever.

This is a consistent problem that is not addressed. Express Scripts has incompetent phone operators. They took my payment on Tuesday 10/2 for a heart medication that I can't skip. They offered 3 day shipping for 3x the amount of my medication. I told them I can wait for the 5 days. Today 10/8 I received a voicemail stating they needed an authorization of payment due to them sending me meds that I don't take anymore. I paid on Tuesday and had a confirmation.

Tricare Express Scripts cant fill scripts. They are the worst. They get the scripts and ALWAYS have an issue and can never get a hold of the doctor so they simply cancel the script and done. I have to spend hours on the phone A calling - arguing - fighting - insuring- following up. And still no script. VETERANS OPT OUT AND GO ELSEWHERE - THEY HIRE CLOWNS.

I am suppose to use this pharmacy due to my employer, but because of issues in past, I had chosen to pay the extra at my local pharmacy for my prescriptions. But thought, I would try them again due to the convenience. My MD sent my Rx to them and I received an email requesting payment information. I called them the next day but they had already processed the prescription without authorization because my card was on file. I explained that I did not want the medication as it was only allergy medication and could be obtained cheaper OTC ($88) and attempted to stop the process. But was told it was too late. Keep in mind they had just sent me the email the day before.

I’ve unfortunately had to use Express Scripts for years now due to it being my prescription insurance provider through my union. I wish they would switch. Their customer service sucks. No one ever tells you the same thing. Their methods of contacting you when there’s an issue is just a random email that doesn’t even explain the cause. They constantly screw up whether it’s from not contacting doctors in a timely manner or billing issues or slow turnaround. You would think with something as time sensitive as medication they would have a faster turn around and better communication with their customers.

Beware of Express Scripts. Received a bill in October -- called them because I have automatic payment via Social Security and couldn't imagine why this would be true. Evidently the October bill was really for January although the bill did not say this anywhere on the page. The company claims that when Social Security doesn't start paying them until Feb. 1st, and the payment doesn't cover January. At no point did ES ever contact me about this. This is October. I still don't know what's going on because all 3 of the people I talked to over 2 1/4 hrs spoke, double talk and read prepared scripts and cannot/will not address individual billing problems. Medicare patients -- Sign up for another Part D coverage.

Needed to fill my medication which was a controlled substance, they lost my order, never found, said it was mailed overnight and 2 weeks later, still no medication! I would rate a (negative 100 stars!!!) All I heard is "I'm sorry," but no one would get up out of the chair and find out where my meds were. I could write a book on all of their excuses they give me on why I don't have my meds. My insurance requires I use them, but believe me my representatives in my State and Insurance Board will hear about this. Their customer service is the worst I've ever seen!

I called 6 am this morning. Was told to call Blue Cross Blue Shield regarding my prescription. I called Blue Cross Blue Shield. The representative that I did at Blue Cross Blue Shield was very helpful. We did a conference call back to Express Scripts. Spoke to a representative named JV on from Georgia. We told him we want to speak to a supervisor because my pills are normally 20 day supply now it went from 20 day supply to 21 days supply. He put us on hold for over half-an-hour, came back on the line and said, "I spoke to my supervisor and she said your refill will be ready on the 3rd." I asked to speak to the supervisor yet once again he said, "Oh you never said you wanted to speak to my supervisor."

Express Scripts is the worst pharmacy service provider that I have ever used in 30 years. It really sucks that the Railroad obligates their employees to utilized such a horrible company to get prescriptions from. Today I called them in the afternoon and spoke to a "supervisor" by the name of "Cisco". He was so unprofessional. Express Scripts should be embarrassed to have people like that working for them. I wish we had other options when it comes to obtaining long term prescriptions. Stay away from Express Scripts if possible. The customer services reps are very incompetent and unprofessional!

Fertility referral request. This is my first time use Express Script for specialty prescriptions prescribed by my Dr. In order to receive proper coverage for the medication, our insurance provider stated they must be filled through Express Scripts. I have spent over 5 hours on hold waiting to speak with a representative. I have never received such a long wait time only to be made felt like by a service representative that my time was invaluable and they could make me wait longer if needed. Like it was part of their customer service plan to make individuals needing prescriptions filled to wait countless hours while their uncertainty and anxiety grow in an already difficult time. Horrible! Absolutely horrible experience!

My school district switched from PrimeMail to Express Scripts on September 1st. This was my first interaction with them. I received a call from them telling me that one of my medications was out of stock. I was told that the name brand was out of stock. I asked them if they could use a generic brand and I was told no, that I would need to have my MD write another prescription for the generic. The person I was speaking with was so difficult to understand that I had to keep asking him to repeat what he had said. After 25 minutes I had to get back to my work so had to call back.

They called today and resolved my problem! They were very helpful and even called my old doctor's office to sort everything out

Express-Scripts aka Sloth - ScrewU. My insurer switched pharmacy services to E-S in July. For years I’ve had to take anti-allergy medication around Fall time. Never a problem till now. I requested a prescription refill on September 14 only to learn that my GP’s authorization for the refill was declined by E-S. It is now Sept 24 and, after speaking 3 times to E-S, 3 times to CVS and idem to my GP associates, I am still without medication, which E-S estimates may finally be made available by Sept 29. What’s more whereas last year the identical medication cost me $30 E-S will make it available, whenever, for 5 times the price I paid to CVS last year. Cigna is shelling out $67 billion to buy this outfit. If you own shares in Cigna might be wise to sell!

Unless you are ordering medicine that you don’t need, please don’t use this service. It sounds great on paper, so convenient! But I spent much, much more time and effort dealing with these people, tracking down orders, contacting doctors offices for replacement scripts, etc, than I would have just buying to a local pharmacy. On one occasion, tracking marked a package of drugs delivered. They weren’t. They sent a replacement, but I had to have an emergency script filled locally to fill the gap. They also charged me for the lost package. After a 30 minute call, the charge was removed.

I received called today to call about my pre authorization, hopefully to see if they allow me to buy my ** at 25.00 at Kroger. Customer service don't even know what I am talking about. I called Kroger. The price is still 599.99. And my injection is due tomorrow night. This is getting so ridiculous that I cannot pick up my medicine from my Kroger and I need it tomorrow night. This rebate need to go to me and not Express Script. I may get a coma if my blood increase. BsBc will pay more if I am hospitalized.

WOW! Maybe if I'd read the reviews about Express Scripts prior to even dealing with them I wouldn't be so surprised right now by their terrible business! I wish there was an option to give ZERO stars. Monday Sept. 10 I called to ask for the price of a med I needed. Their website didn't have the price available and I didn't want to request to receive a medication before knowing if the meds would be covered and if so, what my copay would be.

It appears that Express Scripts puts whatever erroneous information it chooses onto their website regarding the status of the delivery of medication your doctor has prescribed for you to further delay or mask a delayed prescription. If this has only happened once with my medications I wouldn't mind so much, but I have found that I have to constantly chase my medication, and can't depend on the status information on Express Scripts' website is supposed to show the status of your medication. Yesterday, Express Scripts' website showed that my prescription had been "sent and delivered." Today the status shows as "sent" but will be delivered today.

I learned that some insurance use Express Scripts for prescriptions. This is my first time with Blue Shield Blue Cross and they partner with Express Scripts for prescription insurance. I found out that you the rules and policy of nongeneric and brand product can be misleading on the cost. ** has a coupon and maximum out of pocket is $25.00 per box.

My medicine started processing on Sept 12, and told it would ship by Sept 17th. Today is September 18th and no one at Express Scripts can tell me when the medicine will ship. I have now requested overnight shipment and they cannot tell me whether that can happen. I can't wait for Amazon to get into the prescription drug business!!!

Every month Express Scripts turns off our coverage. Went to pharmacy yesterday and picked up 2 prescriptions. Went back an hour later and was told coverage had been turned off again! Customer service is no help whatsoever! All I ever get from them is "Oh gee - I don't know why". I pay a lot money for insurance coverage and then I get the runaround by them. I need my meds because they are the ones causing me to have high blood pressure!

Not only does Express Scripts require you to warehouse your own meds 3 months at a time but they don't track changes in your dosages and force you to pay for and keep any medicine shipped to you in error. If my insurance wasn't forcing me to use them to get coverage, I would refuse to do business with them. Horrible customer service! Worst RX manager ever!!!

I am required to use Express Scripts with my current insurance and have for ten years. I started getting robocalls to confirm my online medicine orders. I use to get confirming emails. I called Express Scripts and asked why I was now getting calls rather than emails. I was told that my email address was undeliverable. I get other emails daily and have had the same address for many years. The service rep said she would reset my email and it should work next time. Wrong, still not working after three calls and talking to a supervisor.

I take two medications, an inhaler and ** for acid reflux, and they are absolutely impossible to get. Every single time I try to refill these - there is an issue. Customer service is completely incompetent, and can never help you with the issue at hand. I almost ended up in the hospital because they were reluctant to refill my inhaler despite having an active RX. Currently same issue with me ** - I have an active RX but they say they will not cover it, and that I need prior authorization. However, they do not tell you how to get authorization and they make it an absolutely impossible and difficult task for your physician. I cannot eat without this medication - I quickly get esophagitis with tears without it, I have tried others. Looks like I will be forced to pay 331.00$ out of pocket for this medicine. This insurance is the biggest ripoff ever!!!

The most incompetent company out there. I have been forced to use them for years and I have hated every second of it. I don't think I have had one easy experience with them and there is always a mix up. I have been waiting on my medicine for 14 days and haven't been able to take it for 9. This is MEDICINE! You can't take it as you feel like it. I called yesterday and it hasn't even shipped yet even though they PROMISED I would have it yesterday. Then a customer service rep tries to tell me that they would have never made that promise. They charge me for medicine all the time that I do not need or take - they auto refill old meds when I have requested several times that they do not auto refill, then they charge me and won't reimburse me because "it's already been in my possession".

This company is a pathetic rip off. Before picking them for my Part D Medicare I did very thorough research to make sure my Kidney Transplant anti rejection medication was on their formulary. It is. I also received a letter with my plan details and the price of my medication and the 3 best cost effective pharmacies to use. I also spoke to a representative for 45 minutes the day before my Doctor phoned in my prescriptions to the preferred pharmacy to review the costs. It has been over a week now since the Rx’s have been sitting unfilled because they refuse to fill them saying they are covered under Part B. Medicare says they are not covered under medical and they are a covered benefit under Part D from Express Scripts.

There are no words to describe how totally incompetent Express Scripts is! Their customer service reps are so poorly trained that they can't tell you if your prescription has been shipped, when it was shipped, or if it hasn't shipped why it hasn't. They never ever return phone calls! When you speak to a customer service rep about a problem, it is never ever resolved on the first call, then they promise to call you back the next day but they NEVER do. So, you must call back and start all over again. Meanwhile you are running out of meds while trying to find out why your prescription didn't ship! I truly HATE this company and it should be investigated by the FDA. How many people have died because Express Scripts either sent the wrong drug or drugs were delayed or never received by the recipient?

This company is completely worthless. I only use them because my employer gives me no choice. My mail order prescription was shipped to the wrong address. OK – ** happens. I can deal with that. Because it went to the wrong address, it was returned. And it was returned to Express Scripts damaged. They did not notify me. When I called to find out where it was, they told me it was damaged and that even though I had never received it, I was still responsible for the co-pay. I asked to speak to a supervisor.

I was forced to change to Express Scripts because I was told my birth control would not be free anymore if I didn't use it. It surely is free after I switched and they haven't given me any issues so far, for example I misplaced my last month's worth of birth control before I was supposed to order more so I had to call a month early and didn't have an issue so I appreciated that. I'm sure people have an issue with more expensive prescriptions and the entirety of healthcare/healthcare suppliers is a scam, but they haven't given me any issues thus far. They're fine. I'm just pissed I was forced to change when I never minded going to the pharmacy at my own convenience in the first place, but everyone knows the home delivery pharmacies are probably cheaper to work with for the horrific insurance companies this country offers us.

A representative from Express Scripts, Ita, was able to resolve my issue and provided a wealth of information I had not known about previously. Without reservation, this was the most productive and informative call I have ever had with an Express Scripts representative.

My family and I have had nothing but problems with this pharmacy. They don't refill prescriptions as needed, they NEVER get the automatic mail order filled and they NEVER get the prescriptions correct. Their employees don't even know the name of the medications or even how to spell it for that matter. This is a VERY INCOMPETENT company. I can't even give them a rating because it doesn't go negative!

Starting a year ago I was "forced" to order my medications from this company. I was advised in an email that if I did not buy from their home delivery service, my prescriptions would be denied at my local pharmacy and I would have to pay full price, even though I have prescription coverage with my health insurance carrier AETNA. It seems to be a well orchestrated scam between the two companies.

I had subscriptions sent over. But they would not tell me the price of them until they shipped. I tried to cancel as soon as it was processed, but that failed. Tried to send them back and they would not take them.

I called and reordered a drug. I asked if the price was still $75.00. The representative assured me it was still $75.00. When I received the drug I also got a bill for $100.77. I called customer service. They explained that there was a "coverage gap" and that they could not do anything for me. I am disputing the charge with Visa. Do yourself a favor - do not get involved with this company... unless you like being ripped off!!!

Have been stuck with them over 4 years because of required insurance I must use. Same meds taken for over 7 years, order online but must always call to answer same dumb repetitive questions. Just ship my orders without 2 in 3 phone calls. Idiots!

Just about every non-brand name prescription I have filled with Express Scripts has been cheaper at a cash price than through this 'benefit' service company. Worst prescription company I've used in 25 years. Name brand drugs have been about 85-90% of retail. Unless you have a co-pay plan with this company, I strongly suggest to run if someone offers you this as your provider of prescription services. Lest you think that I am reacting from a single bad incident, I have been using them for about a year and a half now.

There was an issue with my FSA card not having enough money to cover the cost of this prescription and I received an email to call Express Scripts. I called and paid in full and was assured the prescription would then be processed. It still appears to be in a suspended state and is saying I need to call to discuss payment. Calling customer service gets me nowhere. They give you the illusion that they know what they’re talking about and everything is taken care of but it’s never the case. There isn’t a single instance where I can order my prescription and have it delivered without incident.

Spent over an hour and a half on the phone with multiple (about 6) different people just to get information about using mail order vs. using my local pharmacy for my maintenance medication. The first rep was uneducated and gave me the wrong payment information and then sent me to speak to her supervisor. This person had a bit of an attitude and after spending another 15 minutes on the phone with her, she ended up sending in the wrong prescription! Had to speak to 2 other people to straighten this out. It also took another 20 minutes to change my password on their site. Unbelievable they are still in business.

My spouse and I have used Express Scripts associated with my employee and now retiree plan for many years. Prior issues were rare and resolved fairly quickly and I would have rated the company a 4 star because we liked the automatic renewal and prompt deliveries. I am not sure if their acquisition announced in March by Cigna is causing disruption but we have had a very bad experience requiring multiple calls for over a week for a med that requires delivery in ice packs that it was shipped but was not being updated on their website by back office. Finally, we received a tracking number so are hopeful for receipt today. No replies answering email questions have been received to date. We advise to call for answers and request a tracking number.

When you call there be prepared to be on hold for at least 20 minutes, and try to talk to a rep with so much background noise you can't even hear them or understand them! One rep will tell you it has been shipped when it has not been shipped! And if you ask what you should do, they tell you to call your Doctor and beg for some more samples! This will be the 3rd time I have had to do this! My ** is being provided by Pfizer and I know Express Scripts would be Very Happy if I would just give up and stop using ** even though it has been very helpful for my Pain! Which I may have to do THANKS to Express Scripts! I can't believe Pfizer would even use this company!!! If you have any choice, stay clear of Express Scripts!!! Thanks to this website for allow us to review Express Scripts!!!

Express Scripts fills all and any prescriptions from any doctor whether you need the medication or not. If you switch medications, they will still fill scripts from the old medications unless you notify them. I told them I would like to approve of any medications they send. That worked for only a little while. You will spend way too much time dealing with them over little things.

I have been inundated by robot calls from Express Scripts telling me to refill a prescription, which is for a medication I no longer take. I cannot get their robots to stop calling me. When the robot calls, you do not have the option of speaking to a live person. I have complained to a live operator (when I called them) and I have sent numerous emails, but they just will not leave me alone. If I had any alternative but to buy my medications through Express Scripts I would do so.

I have had one particular medication that comes in boxes shipped by Express Scripts that have been damaged. After the second time that they came damaged, I called and complained to the "customer service representative." I then placed an order, and again it came damaged. I made another complaint, and talked to two people about it. The second person said that they were going to send me a replacement, at no cost, and in better packaging, not just an envelope. Well, the replacement came damaged.

I had to use this service several years ago because of the insurance I have. When I found out I had to use it again, my stomach turned. Then I told myself that was several years ago and surely they have improved their customer service since then. Not a chance!!! Once again I had to take time out of my day to coordinate communication between them and my doctor's office. In the meantime, I will again run out of my medication before they will be able to fill my script. This is not service!!! I am now stuck with a part time job that I didn't want trying to make sure I have the medication I need. I had thyroid cancer had to have my thyroid removed so ** is the only way I can maintain appropriate levels. I don't understand how this company can still be allowed to be in business when it continues to put their client's health and potentially lives on the line.

Express Scripts is a terrible company. It is so sad that the state of our healthcare system ties us to unhelpful, systems who do not treat you like a human being instead of an account number. I am absolutely furious and sick due to a missing medication (not a narcotic). They only care about "it is not our fault". Not about the fact that I need to take this medication daily! YES that was their FINAL ANSWER TO ME! I offered to pay full price. Answer NO. It was not forwarded to my new address so no they will not replace it, even if I pay for it. They will not give me my REFILL on file until October. END OF DISCUSSION. I am shaking, I am so furious! They said a local pharmacy can call and TAKE my October refill at full retail price and choose to fill it or NOT. SO happy that my HEALTH is of no concern. End of rant.

I would give zero stars if I could, as one star indicates that there is a redeeming quality to this company. There isn't. We are currently embroiled in a $4,000 mess with this company. Upon numerous phones calls we were told that the representative who called to schedule the next shipment of my brother's R/A injections should have notified him that his ** co-pay card had reached its limit for the year. Normally, his insurance is billed, then the ** co-pay card is used for the balance, minus a $5 co pay. Its to help with those who can not afford this costly medicine. He wasn't. Instead, his medicine was shipped as usual.

My husband has now been out of one of his Parkinson's meds for over a week now. I paid $21 to have his RX shipped "overnight". FedEx lost the package. I called Express Scripts. I have to pay for another script then call back in 30 days if I don't received the first shipment to get a credit. They said they would overnight another one at no charge on 8/10/18. Now I go to check the status of the order and it says it will ship on 8/16/18. How is that overnight when you don't even ship it for six days?!?! Such a non-caring company to say they handle important meds that affect lives.

My Doc pushed me to go for 90 day scripts for the three medications that I take daily, and against my better judgement I agreed. I had refills still at my local pharmacy for one of the meds. He sent the other directly to Express Scripts and gave me a paper script for a 90 day supply of the third (controlled substance). I got the first script from them in three days. I don’t think that the transfer is ever going to go through. The third I called customer service and got a physical address so that I could send to them overnight with delivery confirmation.

3rd time this year I have done without meds because of this company. They are so terrible to deal with. Stay away if you can. Most non caring company I have ever had to deal with. Starting withdrawals now after 2 days of not having it, and looks like going to be without for several days. I ordered a month ago, and again 10 days ago. So frustrated.

I give up! Express Scripts has done it again. The last time they sent me insulin pens without the needles, This time they sent me $87.00 worth of needles and they will not ship the insulin until I pay them for the needles. Oh, and I just received them today. Express Scripts is holding me over a fire. They could have split the order because the insulin is 87 dollars and the needles are 87 dollars. So what is the deal they could have sent 2 boxes of the needles and 2 boxes of insulin. I am not going to become not diabetic. I pay them for that. I have the needles and the pens and then they send the second part of the shipment and then I pay that. No this is also mandatory through my plan that I have to use them. I wonder if I don't eat will my sugar go up. Then after this screw up the online system is trying to sell me insulin supplies. I have a heart problem too and they do not care.

main phone menu. Between me and my pharmacy, we have called 7 or 8 times. We just get stonewalled. I emailed (24-72 hour turnaround for answer - that's crazy!) and am waiting on response.

My doc sent them 2 prescriptions on 7/27 (not new - I get them every month). By 8/3 I called them as I had not received an email that they had received or were processing them. Spoke to a supervisor after getting the runaround from customer service. She said could take 10 days. Told her I would pay the $12 for 2 day shipping as I was going out of town on business for a week and had to ensure I had them before I left. On 8/7 (not 2 days later by my count) I received 1 script but not the one I REALLY needed. Called and spoke to another supervisor who after a bunch of nonsense told me the other had shipped that day and gave me a tracking number.

If you are unhappy with a particular issue at Express Scripts, call customer service and ask that a grievance be filed. The grievance department will open an investigation to your issue and you will be contacted by phone and also receive a letter of official resolution. This process will hold Express Scripts accountable to your issue and your issue will be solved!

I loathe Express Scripts. They have denied multiple medications that my doctor says that I need because this company needs to make money and force me to use less expensive or generic medications. The "preferred" medication they want me to use is not the same medication-- it allegedly does the same thing. But my endocrinologist prescribed a medication that actually works for me. I was not aware that Express Scripts was staffed by physicians who know the best medications for me. Time to buy from Canada.

When my company moved to Express Scripts at the beginning of the year, I called Express Scripts and was told by an Express Scripts representative that I would be able to continue to get my 30 day prescriptions from my chosen pharmacy with no change to my current copay amounts. I went to pick up my prescriptions today and was told that one prescription - which was $5 previously - would now be over $200. The exorbitant amount is due to a penalty fee because the prescription was for a 30 day supply from an "unapproved" pharmacy. This completely goes against what I was told by an Express Scripts customer service representative earlier this year.

I keep getting notifications of how many days I have of a medication. I've already received a refill several weeks ago and still receive notice each day of how many days I have left. I can't find where to turn it off on the website. Which by the way is NOT user friendly and is difficult to get around in. I guess typical of government contract work. How do I turn this off?!!

Several months now I have had to mail in prescriptions due to the new federal government changes. The blame is mostly on USDA. Express Scripts has foreign ** answering service. I spent 2 hours on the phone, hung up on 3 time trying to get a stupivisor on the Phone to answer two questions. The problem needs to be fixed. USDA has a 30 day script only for narcotics. I am a legit have to have patient. I need to send in all three months of scripts at one time and Express Scripts needs to file them. Not me. This company CS has went to the sewer.