Express Scripts Reviews

This company doesn't care about people, only the bottom dollar. They wouldn't approve a medicine for me that I had been on over a year. I wouldn't have this company if I had any choice in the matter.

My doctor prescribed a medication for me that was not available. Express Scripts put that medication hold, calling it "stopped" on their website. I called to check on it a few days later, and it was still unavailable. Fast forward 9 days later, I go back to the website to check on the status of this med, and it is still stopped. So I speak with a rep. The rep says it is now available. I want to know why it hasn't been filled then? He sends me to another rep. She said yes it is available, let me get you to a customer care rep (I think that's what she called it)...wait about 5 mins and someone comes on the line and says let me check this med. She says yes it is available....Am I losing my mind? No. The med came available and they didn't fill it. So she proceeds to put the med thru for processing.

I have Cigna and since my prescription is experiencing a shortage, I have to go through Express Scripts because they have the medication. Cigna denied a replacement/alternative drug because too expensive and said I had to go through their pharmacy. However, it takes at least 10 days to process after receiving the prescription from my doctor. Then there is the mailing. Customer service is a joke, no help, just tell you what you have already read on your account. Should be illegal to strong arm customer/members to use their pharmacy, which there is no urgency or care.

I cannot get my prescription from Express Scripts, and I can’t get any refill from my local pharmacy because express scripts is saying my order was shipped when the site clearly shows it was not. The script was sent over a week ago and I got no notice that there would be delays in filling it. Now I’m out of meds. No one will help me.

If I had any other choice, I would never use this company again. They shipped a 90-day supply of medication via DHL, who lost it in shipping. First Express Scripts refused to mark it lost, saying it was only delayed. It's been over 3 weeks since it shipped, and the tracking info hasn't updated in almost that long. Even DHL says it's lost. Finally got someone to mark it as lost, but they need a new script from my Dr to replace it. Fine, I go through the hoops for that, but now they want almost $1000 to ship the new order. I point out I already paid a co-pay of almost $300 for the first order that we all now agree is lost, so why do I need to pay 3x that for a replacement? They agree that shouldn't be necessary and say they'll waive it, look for an update in 24 hours.

I placed my order two weeks ago for my medication. Since it is a controlled substance, I can’t order it too much in advance. I have been officially out of my medication for four days now. They have been aware and continue to tell me “oh we will expedite it,” and I continue to check my account and it never even shipped! I called them FIVE TIMES in less than two weeks. Today I told them cancel the order. My local pharmacy has my medication. I will never use Express Scripts EVER again.

I had an incredibly poor experience with Express Scripts. I ordered my necessary diabetes supplies three weeks ago, but the service was a disaster from the start. They didn’t fulfill my order on time, and trying to get an explanation was a runaround with multiple long unhelpful calls. When I finally reached a supervisor, her response was not only dismissive but also rude. She incorrectly informed me that my plan and group number changed and that the strips were no longer covered, contradicting the information on my insurance card. She couldn't provide any viable alternatives or confirm whether the related glucose monitors were covered, showing a zero knowledge.

I’ve wasted so many hours of my time with these people. I’ve been trying to get my antidepressant, which I’ve taken for years, for about a month. For years I have been forced to use Express Scripts for “maintenance medication.” With my newest prescription it’s been a nightmare and not for the first time. My blood pressure is sky high and my blood is boiling. Every week there’s a delay, and for something I’ve already taken care of. No one contacts me to let know, either. I’ve been expecting my medicine for weeks and it still hasn’t even been processed. I’ve spoken to so many people now, I’ve lost count and no one can actually tell me why my order won’t go out. I have a zero balance. I’ve confirmed my address multiple times. I’m down to 2 days worth now.

Express Scripts continues to "Stop" my doctor approved prescriptions without proactive notification after making us jump through hoops to gain prescription approval. Only to find that I have to make the disappointing discovery of "STOPPED" prescriptions on my own. They just don't seem to care to reach out to a diabetic to tell her that she is not going to receive her meds! How do they run out of stock of medicines so frequently anyway? Are all mail-in pharmacies so BAD?

I am being forced off of my diabetic medication because Express Scripts has removed something called an E-Voucher from my account. They have just made the decision not to accept them any longer. My medication went from $25.00 per month to $965.00 per month. With a manufacturer's coupon I can get it down to $700.00 a month. As of today I am out of my prescription and do not have the ability to acquire any more. I have talked to customer service and an supervisor at Express Scripts. They all had the same response, "sorry".

Twelve days to get a prescription filled, and this isn't the first time. I only use them because my insurance company says I have to if I want 90-day prescriptions. 90% of the time, you have to call and follow up, that's after using the app or online portal. What a waste of time. And then they use DHL who puts into the USPS hands... who knows when that will deliver. If you have a choice I would choose different.

I’ve used Express Scripts because it was linked through my insurance. While it was convenient, I’ve noticed the prices are way higher, even though it is linked through my insurance company. Additionally the last few times I’ve ordered I’ve had nothing but problems. When you try to call, it takes a good five minutes to even get the automated response to get you to a person, I think it tries to get you so frustrated that you will hang up. Every time I finally get to a representative they could never help me and have to send me to some other department or do something and then tell me I need to call back. It should not be difficult to get a prescription filled. Going to use RX and a local pharmacy from now on

Just the absolute worst. If you can, avoid this company. It's been 6 weeks trying to get a prescription refill. They said my doctor hasn't submitted the prescription; though they submitted 5 times. Then they said my address is wrong; it wasn't. Then they canceled my order because my doctor's office said I wasn't a patient; they didn't. Unclear if this is an actual pharmacy or a scam. I've yet to get anything refilled.

Why can't I rate zero stars? When you first call, the automated system is so bad that it hears itself talking and continuously cuts off. When you ask for an operator, it hangs up on you. When I finally got someone on the phone, she was mumbling and got frustrated with me because I could not understand what she was saying. When I asked about a med that I was looking at on the screen, she could not see what I was seeing (in my list of available meds) so she was useless. Every time I need meds from Express Scripts, I have an issue. Every. Single. Time.

I have dealt with these Bozos for years. Lately it seems they have gotten worse. They weren't any good to start with. Most recently they have sent emails saying my scripts were on the way, and the next day I get one saying it is on hold. I call and the damn automated system can't recognize what I say. Finally it tries to connect me with a human. After 10 minutes on hold I get a nice lady to help me. After waiting 10 minutes she finds what she needs and says it is on hold. Then she says she must talk to a technician. Finally she said it is released for shipping. Wasted ~12 minutes of an old man's life. This is a common occurrence with this Company.

Updated on 07/11/2024: Updating a previous review and changing previous rating from 1 to 3 stars. Two reasons for this. First, a lot depends on the customer service agent(s) who help you. Some do nothing and give no useful information; however, I can now report that I have spoken to some excellent agents who explained things well and took exceptional steps to help me solve a problem.

Express Scripts canceled my prescription order on March 11, 2024. Despite having filled this medication before, I was told that I needed prior authorization. My doctor's office sent in two prior authorizations and called to confirm that all was in good order with insurance. I conducted a three-way call with insurance and Express Scripts where I was told that all was in good order and that the prescription order would ship. The order was then rejected again for prior authorization. Repeatedly, during the last 8 phone calls I've made in 30 days, l have been told that the issue was either escalated or resolved, likely to get me off the phone and preserve the agent's "call handle time" which is most likely a highly weighted measure of their performance at the company. The level of care or concern for a patient that has been without meds for over a month is nonexistent.

Absolutely horrible company!! My family is forced to use ExpressScripts as our pharmacy insurance provider, and we have experienced nothing but problems and nightmares. They take it upon themselves to cancel medications, stop sending medications, and create authorization issues even after approved. They are the worst and should not be in business

Express Scripts is a criminal organization. Their SOP is to wait until the Friday of the week you're expecting your medicine, then notify you that it can't be filled. Spend half a day on the phone, get it all straightened out, and the next Friday you get another notice saying they won't cover it for some other made up reason. I started with them in February and it has been an absolute nightmare.

The whole network of Express Scripts is designed to keep them in control of your medications so they continue to be recipient of your money. My doctor accidentally sent the prescription for pain medication to them instead of my local pharmacy which Express scripts said when I called, "That's no problem. Give your pharmacist the 800-922-1557 number to call and we can transfer it immediately." The pharmacist called them and when the pharmacist got back to me, was told "we don't know what the patient is talking about. This prescription is in process and cannot be changed. It couldn't be delivered for more than a 14 days." I called them back and said, "If it can't be delivered for more than a week,and two days, why can't it be halted and transferred immediately?" Again, when I called the pharmacist number, Victoria kept replying, (or not talking at all), "I get you." But never once offered a reason or a solution.

Representative told us our prescription would be free if we went with the 90 day refills. Medications went to the wrong address and it's more expensive than using my Sam's membership. Going back to Sam's Club Pharmacy. Terrible service.

Since changing to this company, the majority of my meds for chronic conditions are denied or delayed, which means I've run out of insulin, hypertension meds, neuropathy meds,& COPD for several days. I'm not impressed & would not recommend to any one.

I have been dealing with delays in getting my medication. Express Scripts keeps giving me the run around. I had had to go back and forth to my doctor's office multiple times for orders. The staff is unprofessional. Long wait and hold times.

This is absolutely the worse drug prescription plan ever. Don’t even think about subscribing. They will make it as difficult as possible for you to get your prescription filled, but will do their best to get your money. This company is a nightmare for you the consumer.

Every time I talk to a person I get a different answer. They like to say it is my pharmacy's fault, and they should call ES to figure out the problem. Then when I pointed out that my pharmacy was on the phone with them and they still denied it, but then when I finally got to talk to Express Scripts' pharmacist, they confirmed that Express Scripts incorrect, that Sodium Citrate in liquid form is not an over the counter drug and there are no alternatives because my daughter is 2. Everyone blames someone else. So, I don't know who is at fault. But, sure seems like it is Express Scripts, since my insurance company has contracted all pharmacy claims to Express Scripts.

I wish I could have given it nothing! I’m on pain medication in the state of Georgia the rules are very strict. I’ve been paying for this medication out of pocket but ES said that my insurance will cover it and possibly reimbursed me. Well my Dr called in the meds, sent a PA but they need another PA. Each person told different lies for two weeks. They shipped it for overnight, still no meds. Publix had a refill on file but couldn’t fill it because these people showed that they’ve filled it but I don’t have it. I been in pain for days. I will never use this company for my meds ever again!

I have had several prescription's mishandled be staff at express scripts. They have been nonresponsive on prescriptions, some not everyday Rx and some everyday. I feel badly for their frontline employees because they aren’t really trained to answer questions outside of anything routine. I find myself having to escalate my questions to supervision. My 2 issues were RX’s for ** and **. I was told they don’t carry **. I explained, I’m a retired provider and ** is as common as **. They didn’t offer and contingency, referral to a Pharmacist or contact my PCP for substitution anti-fungal. This conversation was with a supervisor. The patient shouldn’t have to be the contingency planner for Express Scripts!

I have the unfortunate circumstance of having to get my meds through Express Scripts due to an insurance change. Every month I have to call twice a month to request an expedite on my meds because it takes two weeks just for them process, that’s not even counting the time it takes to ship. So consistently every single month I have to call twice to request an expedite and go two weeks minimum without my ADHD meds and the only thing they can suggest is “well, ask your doctor to put in a script at your local pharmacy so you’re not going without your meds”. Trust me, I would be picking them up locally if I had that option. If I don’t go through express scripts I have to pay over $600 for just ONE medication, so calling it in locally isn’t an option. They are fully aware they are causing people to go without medications and simply do not care. That’s unacceptable.

I would give them negative stars if possible. They send an email saying they can no longer cover your medication so you fight to get it covered and then they tell you that they can’t mail it to me anymore. I have to go to the local pharmacy but then they send emails telling me I can save money if I have it sent by mail order and then they say they can’t send by mail, confusing? This is the worst pharmacy, surprised that they are still in business.

This company is difficult to work with and has recurring issues every time you refill a medication. My medication is paid for by a 3rd party assistance program. It pays every month after the medication is sent. ExpressScripts has selective amnesia every month and pretends they don't know this. I was forced to use the 3rd party assistance program by my insurance. After I ordered the last refill, I was unable to get my medication for over 12 days, during which time I ran out. ExpressScripts never messaged me or let me know there was a billing issue so I could take care of it before I ran out of medication.

I am very disappointed with Express Scripts. Somehow prescriptions that we put on autofill were taken off of autofill and caused medication to arrive late. Our family member has dementia and it's imperative that the medication come on time. This medication cannot be started and stopped. The medication was on autofill, but when we logged in it had been changed. We ordered it again on March 15th and seven days went by and still no medication.

I was started on ** and ** after a heart attack with 95% blockage of my circumflex (large!) artery. Initial fill was done at Walgreens for 30 day supply. When I saw my cardiologist on April 4th he sent refill requests for both to Express Scripts. On April 6 (Saturday) I received a nonsensical phone call from Express Scripts asking if I wanted a prescription to be filled or not. I had no idea what the Rx name was! Called & found out they would not fill my ** until they SPOKE with my Dr as both are “blood thinners”. I was told their “system” requires them to hold it until then! I explained my medical situation but that was no help! They will continue to hold my Rx hostage until my Dr CALLS them to explain that he knows what he is doing!!!!

You can't trust Express Scripts if you need your medication in less than two weeks or more. I am now into the 4th week and it is still in "processing" but I was told by someone 4 days ago that they would send it out overnight and I should have it the next day. Yeah Right. I am still waiting for it, and the person who told me it would be sent out the next day, well he didn't have the authority to tell me that. I have been out of the medicine now for 15 days. I tried to buy it locally but it is not easy to find who is selling it now. I called Express Scripts, asked them if they had it, they checked and told me they had plenty. I won't be using them again, unless I have a full months supply before I try, and then my insurance company gives me trouble for trying to get it too early. NEVER AGAIN I don't have a receipt from them as I haven't gotten any medication yet.

I had a profoundly negative experience with Express Scripts while attempting to fill my prescription. The process was not only delayed, but I was also misled on multiple occasions, necessitating numerous phone calls—over ten, in fact—yet the issue stemming from their end remained unresolved. Despite my insurance offering full coverage for the prescription, Express Scripts significantly complicated the process. Ultimately, they failed to fill my prescription and further prohibited its transfer to a local pharmacy.

If I could give negative stars I would. 5-8 business to process a prescription is a joke. I need my medication now but I can’t fill it at the local pharmacy because my insurance won’t cover it. My local pharmacy could get my prescription to me later that day. I need my medication and I am about to run out and the customer service representative say they are expediting it but I have called every day and no progress. I would not recommend this company to anyone and honestly it should be shut down.

After reading all the reviews I realize that I am not alone in my dislike of Express Scripts. I have been waiting for 3 months for my RX. Spent almost 2 hours on the phone being passed from one person to another and all I kept thinking was WHICH ONE OF THEM IS LYING TO ME. And again nothing was resolved. Why a big insurance company that I belong to would actually think using Express Scripts is a good idea is beyond me. Every time I need a refill or get a new RX it is the same thing over and over. Just not worth my time. Training would be a good idea for this company....Train your PEOPLE!!

This is the second time in 1 full year I tried to use their mail in service but they can't seem to get organized enough to make it work the excuses given are the doctors won't respond to them but I was watching the doctor send the request on her tablet. Two days later I received a email from Express Scripts saying they were working on my request but as of 2 days later they advised they were waiting for the doctors to send the approval. Their own app shows my dad's authorized but they couldn't go further without the doctor sending the requests again. I'm done with them. They are useless I went back to my pharmacy.

On hold for 30 minutes waiting for a pharmacist to provide alternates for the prescription that was not covered and coming up at over $400. Terrible service. Why can’t they just log my concern and get back to me rather than having me wait on the call? I hung up.

They are horrible. Why are they even still in business. Type 2 diabetes medication. They had my prescription ten days but was "in wrong account". Don't even know what that means. I am the only account. Then delay after delay. Told them I was out of medication and they told me they have it on urgent. Then said holiday so nothing being mailed out. I call today after the holiday and they say my prescription is being processed still and not ready to be mailed out yet. Then six hours later they texted me to tell me they can't fill my prescription. It's out of stock!!! I called every day for ten days three times a day to make sure the medication was still in stock. Every single person said it was and it's being processed. I called and demanded to speak to a supervisor who told me it hasn't been in stock since February.

The worst pharmacy and getting worse. Unfortunately, because I have Tricare I have been forced to deal with this company for years. There has always been issues but this latest issue is concerning. When it comes to my non formulary medication it can only be obtained through home delivery so Express scripts is my only option. I ran out of my med on March 11th. My doctor called my medication in on the 16th of March. Usually they immediately alert me through email that prescription has been received and I will be contacted shortly for delivery. Today is March 30th 2024 no contact or medication. I called March 29th to check on status and was told my medication was received and had been transferred to a different department? I was told this was discussed with me but that is not true.

When I try to renew there is always an issue. When I tried to get something transferred to it they actually violated my state law by asking for the local pharmacy to transfer to Express Scripts. Customer service was condescending.

I have been getting the Omnipod Dash from this company for 3 years. Last year switched to a new insurance (still had to use Express Scripts with them too). Came back after a year and am now being denied my Omnipod. I keep getting told that it is for Type 1 diabetics, but that was never an issue before. When I call no one seems to know what is going on with the status of my prescription. I always sit on hold for over an hour so that everything can be figured out. They don’t even carry this insulin pump. I have to get it filled at another pharmacy anyway. I wish I didn’t have to go through this place.

I can honestly say "My experience with Express Scripts has been the worst experience with any business, let alone a pharmacy, in my life! I pray that no-one ever has to go through what I've been through with this place. I don't even want to give them 1 star. There should be a category of NO stars for outfits like this. To explain what the problem was with this company would take too much to include here. In short, they didn't "approve" a prescription that my cardiologist wrote for me and billed my insurance anyway. So I contacted my cardiologist and asked him to send an emergency prescription to a local pharmacy. In the meantime I couldn't get my prescription there or anywhere else because it had already been billed to my Medicare Insurance. Consequently I ran out of my prescription. It's one that you're not supposed to stop taking. I couldn't just purchase it because it was way too expensive. What the Hell has happened to our healthcare industry?!

I just spoke with a lady in the pre authorization department who was not being empathetic or caring at all. The reason for my call is that my doctor sent the pre authorization form for this year last week while we were on our appointment and she claimed that the pre authorization was triggered by the pharmacy trying to fill my prescription and that my doctor never sent anything. When I asked questions as to what additional information they needed, when was the request sent to my doctor, which it had only been a day since it was sent is there, when I ask if there was a way to get a permanent authorization since I am allergic to ** and that is why I get authorize for **, she gave a cookie cutter or short responses and when I continued to ask questions she would raise her voice.

I would not recommend Express Scripts to anyone. My doctor sent in two prescription requests on 3/14, they were sending it to the wrong address. On 3/20 I called to change the address because the orders were still listed as processing. The person on the phone assured me she changed the address to my new one. On 3/21 I got a notification that one of the orders had shipped to the wrong address. I called immediately to ask what was going on. They said they would reship that prescription to my new address and that because I was now out of my second prescription (which is a vital daily prescription that I need) they would send it to the front of the queue for processing and give me one day shipping.

Terrible service for those going through recovery! MAT (Medicated Assisted Treatment) care is treated poorly. These “professionals" do not seem to care about the fact that running completely out of medication is nerve wracking and filling a new Rx every 28 days is law for a reason! With shortages, viruses, unexpected events or closures why would you want to risk your patients' mental health? We were filling every 28 days for 7 years and then Express Scripts comes along and ruins a perfect pattern and system that has worked just fine. They have us picking up on different days even though we go to the dr on the same day.

This company is the most disorganized and unprofessional company I have ever dealt with. The pharmacist was completely Incompetent and didn’t understand what my doctor was prescribing. They had more excuses than solutions. I would rather spend more money and get what I need than deal with them.

I have trouble filling my daughter's ADHD medicine. I called specifically on Thursday, 21 Mar to see if they had it. They did. The DR on Friday sent a script to Express Scripts for **. They denied it as they are out. ** is the generic for **, but they won't fill the ** script sent as they want me to try to fill a script locally for the generic. I am beyond frustrated with this. All I get from Express scripts is for them to be my only medication provider but they seem to find ways to deny medicine.

My child takes a medication generally unavailable locally, so we've had to use Express Scripts. Chronically the company takes more than a week to even begin to fill the prescription, promises to "expedite" on an "emergency" basis -- and then does nothing of the kind. On another occasion, it improperly denied coverage of a needed medication and has ignored my appeal letters. I've had to file a complaint with the Dep't. of Financial Services, which is pending.

Express Scripts has been getting a prescription that's on nationwide shortage, so they're able to do something that my local pharmacy hasn't been able to. However, it's a controlled medication so there are additional steps. Even though it's a long-term prescription, there are so many delays. They specifically said that it would be shipped on 3/21/24 and couldn't be shipped earlier because controls, but then I get a message on 3/26/24 that it's actually been shipped. This is not the first month this has happened. It's been consistent for 3+ months. I'm supposed to be taking this every day, but Express Scripts makes that impossible.

This company is a joke. Life's don't matter here. With type 2 diabetes they keep denying my insulin. The customer service said I wasn't medically required for this medication as if they know my situation. My doctor has done every step to get them filled and Express Scripts is just denying them left and right.

For the third month in a row I have spent a week being lied to by Express Scripts. Told adding next day del for free and would ship that day or the next, that was Monday. Said expedited, and next day ship all week. Still has not shipped and out of medication, it's now following Sunday. Very rude supervisor stated meds are received 5-7 business days after script received. Script was 15th, now the 24th. Acct says delayed now... Who knows when it will arrive because everyone I talk to says it's been expedited... Maybe that means I'll only be without my meds a week or two this time? I once got meds to quit smoking, when I finally got them a month later, no longer needed them. Then they penalize you for moving script to a local pharmacy.

Every time I have a renewal there is an issue. If they are out of stock, they just stop the process and rely on you doing a follow up every day until a solution is found. They never have any solutions. So, the 90 day supply deal doesn't really work that well. I spend hours of time with their nonsense. They manipulate the payment systems to their advantage in the manner of confusion, so they take advantage of the normal consumer. It should have a selection for negative stars.

My local pharmacies do not have my husband's medication in stock, and he is never able to get it filled when needed. We were happy to find out that Express Scripts keeps this medication stocked, however every month since we have been getting it filled here, I have had to call every day for at least a week to ask the same questions, 1. Can it be overnighted? and 2. Can it be expedited because he ran out of his 30 day supply? The script was sent over on 3/13 and it is now 3/21 and I spoke to someone for at least 30 minutes every day since it was sent over and I still have no idea when they are going to send it out. Dealing with this company is very frustrating because no one knows what is truly going on and you cannot get a straight answer, even when asking for a manager. They also tell me that I need to get an emergency stock from a local pharmacy, but our local pharmacy does not have it.

Forced to use them by insurance. They are sending refills that I did not order, do not need and of course can't return but are billed for. They repeatedly deny one of my meds and I have to appeal every year. They make it so much harder than any of it needs to be. They want to mail out antibiotics and inhalers as if they are not needed right away. Hold times are ridiculous and customer service is lacking at best. No one there has the authority to make any decisions and you are played the pass around game every time. I know I am stuck with them but I have to say if you can avoid them do so.

I sent in a refill online, and the site stated it would be delivered on March 15th. This date comes and goes, and still no medication has been delivered. Mind you, the medication is for migraines. Express Scripts cannot resend my medication, they won't refund my $20, AND I have to call a local pharmacy to have them to call Express Scripts to fill the prescription for me, and I'll have to pay out of pocket again! This is a very poor business. They're supposed to be taking care of their Service Members, families, and Veterans, but I don't see it that way. Now I am stuck without my much needed migraine medication until who knows when! Hopefully, the local pharmacy will be able to transfer the prescription and fill it without charging me an arm and a leg! I see my Neurologist next week and I'm going to ask him to switch my medication to a different pharmacy! No more Express Scripts for me!

What happens when your employer mandates a provider? The provider can be horrible because they know you can't go anywhere else unless you pay exorbitant prices. Express Scripts is so terrible that I am considering paying out of network pricing so my family no longer is forced to use this company. Customer service is not empowered to help you. I've been overcharged for meds and then have to call for a refund. At least I get the refunds but do not get back the 30-60 minutes of my life that it takes to make things right. The customer knows more than their agents do. If you can avoid using Express Scripts and still pay your rent or mortgage, I encourage it.

RUN from this company... as fast as you can!!!! Every excuse in the book not to ship prescription. Poor customer support and lies... Time and time again. When you call CS support they just blow you off and couldn't care anything about the customer.

Express Scripts is the worst company in the United States to get your prescriptions filled. The very first prescription that is filled, is normally fast. After the first refill, they have taken an average of 2 weeks to complete and ship a prescription. Evan if they have it in stock, it still takes them 2 weeks to complete your order. I highly recommend that no one uses Express Scripts to fill any medication. Trust me, it is easier to get your medications locally.

Unfortunately, I have two accounts with this Express Scripts, which is not a choice but enrolled as NYC retiree. My prescriptions went to the limited coverage account, most were cancelled instead account with broad coverage. I have called many times to have this problem fix, have been given different stories to being told transfer of prescriptions was done and will send medications via express mailing which never happened. I am left with none of some of my medications. No phone calls were made to me of prescriptions being cancelled or transfer of prescriptions to the account didn't go through, that I will not be getting medications I needed. No one had called me also for bad reviews made to further investigate or show willingness to correct poor customer satisfaction.

My local pharmacies have issues stocking my medication so because my insurance company prefers Express Scripts, I made the switch. The first order had some delay issues which made me nervous, but the issues seemed ironed out. I received my prescription and then it came consistently for a couple of months. Last month, express scripts cancelled my order due to a supply issue. Every week, I tried contacting them, but my calls kept being disconnected so I used the online chat. Every time I thought I was getting a resolution for my prescription to be filled, it would be disconnected. In my opinion (and original understanding), this company should automatically contact a customer regarding out of stock medication when it becomes available. I should not have to chase the pharmacy that I have chosen to give my business to about stocking issues. I am not psychic so how would I know when to call.

Where to begin, we were forced to switch this company after our insurance stopped taking Smiths. It's been ridiculous to put it nicely. I have fought with them for multiple days straight trying to get them to fill a prescription. A controlled substance for a child to be specific. The most recent...they started processing the order on February 1st. We didn't get the medication until February 13th. (Almost 2 weeks) that is 2 weeks without a medication. Then the next prescription comes to fill March 2nd. They cancel the order stating supply issues. I call and find out what dosage they have in stock and call our doctor to send in a different prescription.

Customer service acted like being on medication was my fault. They couldn't be bothered. First, they are my script plan administrator as well as a pharmacy....so that's a conflict....When I tried to use my preferred provider, the price magically tripled. $20 went to $60. But only because I was using my insurance. Second when I tried to get approval for non-generic meds they declined (even though generics cause a serious side effect that I have well-documented). Third, they received my files from another claim administrator and promptly lost them so customer service told me to get the approval process started. I had just received approval from the other admin for a year's worth. I called my doc and they started the process over.

Every time I come to this place the workers and the manger Chris is very nonchalant and rude. No good customer service at all. Answer questions very rudely and walk off. Every time I come for an oil change they never have a filter for my car. The last time they told me if I go but the filter they’ll give me something off. $5 off and the filter was $13 plus the gas it took me to get there. The workers are rude and think it’s funny when you’re treated rude. Since the manager really don’t want to perform a tedious task of refilling coolant he always finds a reason why his workers doesn’t have to or can’t stop. 2 cars go before a 2 minute job of pouring coolant? “Oil changes first?” Wow. I told him my coolant light was on and I didn’t feel safe pulling off. Well you’ll have to wait nearly 30-40 minutes after 2 oil changes. Please work on your all customer service skills. Don’t take your bad days out on the customers.

This company has been an absolute nightmare to deal with. Their customer service is abysmal, showing a complete lack of attentiveness, constantly repeating the same questions, and providing conflicting answers. Despite requesting to speak with a supervisor, they outright refuse to engage with me. To top it off, they abruptly hang up the phone without resolving my issue. As a result, I'm unable to refill my prescription, leaving me without medication for a whole week—this is incredibly frustrating. Even when I asked them to override the system and allow my local pharmacy to provide a few days' supply, they adamantly refused. Dealing with their customer service is beyond irritating; it seems like they're either intentionally causing these problems or are simply incompetent.

I’ve been battling my insurance company for six months to approve my medications, they still won’t previous insurance and gave me no problems. My doctor has sent in everything requested and they still deny me. I have only gotten sicker and they want me to be a guinea pig and try other medication first, I did that and it landed me in the hospital. Literally getting ready to quit my job just so I can go get insurance from a different job. If you value your health, you will steer clear from this company.

Increasing delays at local pharmacies prompted me to try Express Scripts.. This was a horrible move. It's been no less than 2 weeks to get any order unless you pay for the express shipping "that tripled my overall price". I gave them a second chance hoping the long processing time was due to being a new customer.. Nope.... Still currently 10+ days stuck in just processing status.. Whenever it does ship, it will be at least another 2-3 days. If running out of a medication will cause you problems.. DO NOT USE THEM.

I had two prescriptions sent in one a medication and the other needles to administer the medication. Express Scripts stopped the medication and sent the needles. Now I have to pay for the needles that I can’t use. They just gave me the run around when I called like they always do. They have the worst customer service! They use shady business practices to cheat veterans and their families!!!

I phoned in a refill on 2/14/24. It was a transfer from CVS and it had 3 refills. All was good the CS person said they had pre authorization, refills available and in stock. I can NOT take a generic form of this medication-**. It is my heart medication and keeps me from forming clots. I've had 5 heart attacks. She said it would be shipped it 3-5 business days. Monday comes and nothing so I call. Well they bumped my order out and sent Dr a fax trying to force him to sign a generic med for Mr. He replied "She can't take generic. I've made pre authorization until year 2039!". Ok they said we'll get it filled and ship overnight.

On my last order, they knew I was out of my medication and it still took them a week to get it out to me. If I could get it locally I would and not use them. I will be changing insurance as soon as I can so I don’t have to use them. I filed a complaint with my insurance company about Express Scripts and hope that more people will do the same to hold this company accountable.

Criminal that we're made to use this incompetent company. They seriously do not care about patient care in the least. The reps are from another country which wouldn't be an issue if they could communicate effectively. That lack of communication due to language barriers made my meds a month late. I heard actual roosters in the background. Anything to save a dollar it seems. They know they have you by the balls because of insurance contracts. Why should they change their behavior. Disgusting.

I began this service since I was misinformed by a rep about a medication I was supposedly going to save prior to meeting my deductible for a 90 day supply. Since the switch only 8 months of using their service I was charged 3 times the amount for on medication that I would of paid way less at a local pharmacy. The company's pharmacists choose what manufacturer's to mail out so because of this issue I have had nothing but health complications and having to visit the ER due to the wrong manufacturer of my heart medication and suffered a hemiplegic migraine.

My doctor transmitted a prescription to Express Scripts on January 31, 2024. After a couple weeks of being on "processing" status, I sent an email seeking an update. The reply was 3 paragraphs of marketing talk that didn't actually address my question. It's as if it was answered by a program that picks out a few key words and delivers pre-scripted reply. Today, February 21, received an email telling me it was cancelled because my DR didn't send a prescription. Sadly, it's the third time I've had this kind of experience with Express Scripts.

I've been trying to get my prescripts refilled since 2/3 and I'm now out of medication. My insurance switched to Express Scripts so I couldn't continue getting fills from Fred Meyer Pharmacy. On 2/3 it took a bunch of calls back and forth between Fred Meyer and Express scripts because Express refused to call the pharmacist at Fred Meyer in order to transfer the Rx over to them. Finally they said they would expedite a phone call to them in order to get it transferred. I also explained that I was running out of meds and that I wanted to pay extra for 2 day shipping. Then I decided to look online at my order on 2/8 - still processing so I emailed them. They told me to call member services because asking for an update on the process was considered a clinical question that only pharmacists could answer and pharmacists don't email. I call and they said it's still in process.

I spent a month contacting them at least 3-4 days a week trying to get my daughter’s medication filled. Script was fine and every supervisor assured me it would process and be shipped expedited. My daughter was due to leave the country and needed the meds filled before she could leave. After at least 20 hours of calls, promises the order was escalated, pharmacist tech had been contacted, etc., we were finally informed that they didn’t have the medication in stock!! This went on for weeks.

My "Insurance Store" agent has recommended Cigna/Express Scripts for quite a few years. And I am pleased with the cost and delivery of meds. This is the first time I have tried to contact them and experienced difficulty. They were quick to respond and offer any assistance I needed. I now have my member # and know which phone number to call. Would recommend them for their customer service.

I have struggled with my weight for years. I have tried so many weight loss plans including Weight Watchers, Nutrisystem, Optavia, **, and Noom to name a few. I am 65 years old, 6 feet tall, and weighed 271 pounds. I also have an afib heart. After consulting my primary care physician and cardiologist, I was prescribed ** in December, 2023. I didn’t want to take any of the diabetic medications which have become popular weight loss meds. I am not pre diabetic and was concerned with the effects they can have on the pancreas. When my doctor sent the prescription to my pharmacy, my Medicare Advantage prescription plan was CVS Care. This plan has always been amazing and went above and beyond to take care of all of my prescription needs.

I feel like it's an extortion company. You must go with them, or pay higher costs for meds. No options. ES is a slow, incompetent and deaf to consumer needs waste of taxpayer monies. Someone must be making $$$$ from this fiasco on the backs of veterans and their families. I've had to go 2 months without meds because of ES, and Tricare, congressman and senators seem ok with that. My ES options? Spend $300+ at a local pharmacy, or wait 4 weeks and pay $30 for the same med if I go with ES. After 4 weeks, call again, and discover, it was never filled. More waiting, more botched refills, more anxiety, when I used to walk to a pharmacy and pick up my order the next day. I absolutely hate this company but I have no other options, my wife needs affordable meds.

I am new to Express Scripts this year. The pricing sounded too good. I have one medication that was transferred somehow and have received. I tried to transfer another online and could not figure the process out. Therefore, I called customer service. When they finally came on the line it took me nearly 15 minutes to get a straight answer that I cannot transfer a prescription, that still has refills, through their online system from another pharmacy to them.

Nobody at ExpressScripts Canada speaks English. Well they do, but a) accent is so thick it's hard to understand and b) there's obviously a cultural difference that creates misunderstanding with the simplest things. They were to contact my doctor for a refill. Said they did several times. I'm friends with the receptionist - no they didn't. It's an important medication. After 5 months, I'll pay the extra 10% (my insurance company covers 80% at local pharmacy, 90% through ESC), so I can at least communicate AND get my medication.

I requested a refill on the 2nd and it is now the 10th and it is still processing. There is no problem with the prescription and I did not receive any notice that they didn’t have it. There is no reason it should take so long. By the time I get it, it will be time to reorder. This has been happening a lot with a variety of meds.

This company is the most inept company on this planet. They boost that what you to take a survey so they can improve their business. But it does no good. Their customer service is so bad that they don’t even deserve a one-star. And their app is the most worthless piece of software that it has no business being available. Never in my life have I ever had to deal with a company who is in health care business who lacks any care so with the people they do business. I am so frustrated with this company that I can’t even think straight to adequately express all the problems they possess.

I switched insurance recently and Express Scripts is our preferred pharmacy. First off, always add at least 1-2 weeks to the ETAs. I've waited over a month for extremely important medications. Also, if they are schedule II, like certain painkillers. It will be difficult to get a local pharmacy Refill if it's already on order. I don't know why they just don't give legitimate ETAs. When calling, you will receive all sorta of information. In my experience, most of it will be incorrect. Just remember.... there is nothing "Express" about Express Scripts.

I am kept on hold forever, 34 minutes as of now. They fill prescriptions I didn't ask for and leave out information I need about what they aren't filling and why. I want to make this short for your convenience.

I have been a Type 1 Diabetic for years and have never experienced problems with getting life saving medication as I have with this incompetent group. Every single time I have spoken with Customer Service I have gotten different responses on what needs to be done to get through the pre-authorization process just to get insulin or Dexcom sensors and transmitter. I do not understand why ANY type of insulin that a doctor prescribes you would be considered not covered. Each type of insulin and brand works differently in an individual's body in regards to blood sugar control so do you not think a dr and patient knows better than some 90 day supply company? I was only given two choices to use. The generic form of ** which by the way a lot of generic medication even though they have the same primary component in them do not work the same as the brand name.

I can't even begin to describe the absolute nightmare that this company has put me through. The stress they've caused me is off the charts. After nearly a YEAR of dissatisfaction I finally filed a claim after multiple follow-up calls about my medication that has been stuck in processing for 10 days (in the past, it’s been 2+ months). And what do they do? They won't even admit that it's not in stock, they just keep saying it's in processing. Like, come on, can you be any more unhelpful? This makes it nearly impossible for me to get another prescription from my doctor and find a different pharmacy. It's like they're deliberately trying to make my life that much more difficult.

I was prescribed a new medication and my insurance company recommended Express Scripts to save money. It has been a month-long nightmare. I needed a pre-authorization and that came through right away. Then they needed some questions answered by my doc, but never sent them the form. So that took another week. I don’t expect my doctor to drop everything right away for a form! My doctor sent over a 3-month prescription, Express Scripts put it in as 28 days. Then cancelled the order, I called and was told it had to be more than 35 35-day prescription. So their screw-up cost me another week. Then they required the doctor to send an entirely new prescription. Why? The original one they had was correct! Finally, it seemed like everything was in order.

Ever since our insurance changed and we are now forced to use Express Scripts I've had nothing but trouble. I called last week telling them I needed a script refilled. I told them I had 2 days left of the med so they said they'd take care of it. It's now been 4 days and I have still not received the order. Another prescription has been marked as delivered but I never receive it. I also called regarding a new fill on my insulin. They told me it could not be refilled yet. I explained this wasn't a refill but a new prescription as the dosage had changed. I had to call four different times re-explaining the situation before finally get some insulin. My experience with express scripts has been extremely frustrating to say the least!!

The absolute WORST RX company. I didn't think they could get this bad but Express Scripts lowered the bar to hell. They think they know better than your doctor. Changed the formulary to no longer pay for the medication I was already on and forced my doctor to write an RX for a med that is in a NATIONWIDE shortage. Oh, how convenient now I can't get ANY medication unless I fork over $475 for name-brand. Thanks for nothing you garbage insurance company

I worked on getting a prescription for over 10 weeks. The first time and still didn't get it. The second time I received one after several weeks. I never got the rest of them. I went to another Doctor and they had my order at a different pharmacy in less than 2 hours. I called and called and called and called these people. They have no way to help you at all. The customer service people were nice, but not allowed to do anything. They pretty much called my doctors Is incompetent that were filling my prescription, Said they were not filling the forms out correct And that's why I can't get my drugs. My doctor even called them on their electronic line and still could not get it complete. What a waste of time. I will never use them again. It's really sad that the people that really need these drugs right away Have no chance getting them at all in my opinion.

So regardless of what the doctor says they will not approve it at all.

My wife takes ** ins solution twice a day. It is very expensive $18,700 a year without insurance from a pharmacy. Express Scripts stopped carrying but never told us. They recommended an alternative ** inhaler soln 2 ml. My wife's doctor appealed to Tricare but was denied. Thus the doctor send in 3 prescriptions for the alternative replacement only to have them lose 2 prescriptions.

So I'm on the extended payment plan which I'm thankful for but unfortunately the date that they withdraw coincide with my rent So I called to ask if they can change my payment date and they said No. It wouldn't let them do that. I've never ever heard of a company not able to change a payment date. Now I'm going to have overdraft fees and late charges because I'm not able to cover the payment.

I am a senior citizen. I have dealt with many different prescription insurance companies in my lifetime. I got on Express Scripts the first of January 2024. Since then I have had more problems with them by far than any other prescription insurance company ever! It takes several calls and escalations to get anything fixed or corrected.

Our health is our most precious asset, and we need much more support from Express Scripts. For years now, due to my job and my wife's job, we've been tethered to Express Scripts. I rely on various medications, including a crucial heart medication. Dealing with Express Scripts has always been a challenge, but today was a new low. They flat-out refused to approve the medications I've depended on for so long, opting instead for a cheaper alternative with unpleasant side effects. What's even more frustrating is that they've approved my medication before. While it's been a battle in the past, they've eventually come around. But this time, they're standing firm.

Express Scrips is one of the worst and most crooked insurance companies out there and no surprise given they are owned by Cigna - another of the worst. Also no surprise they are in the middle of a lawsuit and scandal. I hope it is enough to get them put out of business so that my prescription coverage can change. Government oversight into their practices at the very least. And this is why I feel this way: My doctor prescribed specific medication for a specific reason. Express Scrips thought they knew more about me and my health than my physician and refused to pay for this medication until I took older, outdated medication to prove that the cheaper option does not work for me. Surprise, surprise - it does not work and I will have to do a 'full trial' through a specific time period determined by Express Scrips, not my physician, before I can even try to get the original medication paid for.

I was recently informed by Express Scripts that I can no longer use my local pharmacy for a $25 (30-day) prescription refill. Instead, I'm required to purchase a 90-day supply for $1500. This sudden change has left me unable to afford my medication, as I was also informed that my local pharmacy's cost would increase to $375 due to lack of coverage. This restriction to only purchase the expensive 90-day supply is unreasonable and puts a significant financial strain on me and others in similar situations. There is no option to choose a more affordable alternative. This situation is especially concerning for individuals on fixed incomes. I feel trapped and unable to afford the medication I need.

I recently inquired at the Hurlburt AFB pharmacy to get prescriptions for my friend who is blind and partially deaf. She does not drive so it is a hardship for her to get to the pharmacy for refills. I was given a sheet informing me I could set her up an account at Express Scripts. I contacted them and they assisted me in setting up the account. There was NO MENTION of a cost. Because I was referred by the military pharmacy I believed it to be covered.

My insurance company wanted me to use this Pharmacy for diabetic supply. My doctor called in (and that took her three times before Express Scripts got things right) my prescription. It took a month to get them to send out test strips, and lancets. They would not send out the meter for reading the strips. My doctor called in a prescription again for the meter, still they were not sending one. My insurance called them with me on hold to get me a meter. Still no meter. My insurance gave me a different pharmacy to use finally. With the new pharmacy all went well and very smooth. But, trying to cancel out of Express scripts proved to be another challenge. Called three times to try and make them understand what I wanted. So, I called again for the fourth time, asked for a manager, and thank God she got it done. I would NOT recommend Express Scripts to anyone EVER!! Just an AWFUL place to deal with or get anything from!!

I had had a bad experience with Express Scripts a number of years ago, so had stopped using them. But as they were my only option to use in order to get a 3-month prescription, I had no choice but to try them again recently when I was to be going on a long trip that would require me to need more than 1 month of medicine at a time. My biggest concern with Express Scripts in the past was that they shipped using the US Postal Service. In addition to the fact that the postal service in our area is unreliable as well as mailboxes being prone to theft, I also have major concerns about my prescription medications sitting in a hot mailbox for hours... so I wanted my meds shipped via a door-to-door delivery service rather than USPS. This shouldn't be an issue...and I was willing to pay extra for this.

They have a price medication tool on their app. I priced a medication and was excited that I would be able to save some money on 90 days supply. My doctor sent in prescription and when I went to check the order it showed the wrong quantity. I checked the prescription through rxinform and it showed the prescription was correction. I called and they said it was quantity limited to 27. They are advertising pricing that you can't have. It isn't a narcotic or anything that should be controlled. They are just falsely advertising and should be sued over it.

My daughter has been provided the diabetic meds and supplies that she requires. It is a shame that it takes involving a congressmen (who happens to be on the Armed Services Committee) to get the issue resolved. I will say that additional issues have arisen (sensors shipped but not received) that Express Scripts resolved in a prompt and professional manner. If the other issues had been handled like this past one they would receive a five-star rating.

Express Scripts promotes they are cheaper but they are not. Your local down the street pharmacy is less expensive. I have complained to IG and House Armed Services Committee but they have done nothing. Besides that staff is terrible - they send me a prescription when I told them, via email, not to send any more. The rep just said "we don't read emails".

I needed a prescription for Vyvance, which is a controlled substance and Express Scripts will only pay for the generic. The generic is not available anywhere around me so on Jan 3 I had the doc call it in for mail order. I had 14 left at that point. Long story short, the first person put the info in incorrectly so I was never going to get the Rx. I found that out when I called to see where it was on 1/10. They said they would expedite it. When I didn’t get it four days later I called again. There was an issue with my debit card. I confirmed the info and thought they put it in and I’d get the medication the following week. When I didn’t, I called again and it still had not been ordered! Today is 1/19. I asked my doctor to change the Rx to something I can get locally because the mail order is inefficient and worthless. Their solution was to speak to a pharmacist to learn the effects of missed doses. I know the effects, I’m living with it! If you can avoid this company, by all means, find another way!

The fact that insurance companies force us to deal with mail order pharmacies has been a disgrace and a terrible disservice to consumers. It always takes forever to get medication and there are always gaps. My poor child has to keep going on and off medications which is very destabilizing because the medications never arrive on time. And it's like a full-time job staying on top of the medication and trying to order it just in time. You can't order it too early because insurance won't pay for it but by the time you're able to order it it arrives too late. And I have like three pharmacies within walking distance but getting the medications there costs a fortune. What a terrible and shameful system. I spend hours and hours of my life on the phone with this company.

I have your place two orders with Express Scripts. The first one they put in the refrigerator and forgot about it. The second one they shipped it. FedEx delayed yet so by the time it gets here it’s not gonna be any good. So when I called express scripts to tell them that I needed it by Sunday today is Wednesday. They refused to tell me that they could ship it out on Thursday so that I could have it Friday. They lied and said that they overnighted it. That’s not the case because it was still gonna be two days before I could get it before they even delayed it. All you get from these people are excuses and that they can’t do nothing about what they should do or could do. This is the worst pharmacy I have ever dealt with in my life. Two orders. Two screw ups. Before my next order, I will most definitely make sure that my pharmacy in town can get the medication. Never deal with these idiots again.

This company has a problem with every prescription my wife or I need. She especially has a bleeding disorder, and they won't cover the med. What am I even paying them for? I'm talking to my company the first chance I get to convince them to dump this useless prescription coverage.

I've spent the better part of my morning on the phone with 6 different Express Scripts representatives. The 1st one, Aubrey, was in training and didn't know how to execute a refill. He cold transferred me to Donna. She was able to fill one of my kids' Rx before she erroneously transferred me to someone in the Tricare dept. Neither that new rep nor I knew why. 7 minutes later she was still trying to figure out who to transfer me to. I chose to hang up and call back in.

Express Scripts is a bad company to deal with, they do not work with you, they don't take co pays, they have overseas call centers that you can't understand and work with. I had many other prescription companies through work but they are the absolute worst! If you have any other options take them. They don't work with manufacturer's co pays. It is terrible.

I called to enquire about my son’s medication and was met with hostility almost immediately. Called back to talk to a supervisor and was met with more hostility than the first person. Avoiding at all costs.

My family has been using Express Scripts for years - not by choice, but because my employer's medical plan requires it for maintenance drugs. Both my wife and I have chronic conditions that require multiple medications to treat, and we rely on these drugs to survive. By and large, Express Scripts had a history of processing reasonably fast and delivering reliably. This has all changed in the last 6 months or so. For starters, they now frequently use a delivery method that entails having DHL do the "long haul" shipping and handing it off to the USPS for the local delivery.

First, I am grateful for Consumer Affairs for the opportunity and pathway they give as a bridge for Express Scripts and myself. After several communiqués that gave clarity for both sides, my medication was received yesterday (1/25/24). When our voices and opinions are heard and we are open to a solution that renders a different path, an idea emerges had not the conversations happened. Final thoughts, I see this event as neutral. I have learned and honed skills that are pursuant of my well being: physical and mental health. Thank you Express Scripts for listening and strategizing with me. I am grateful. May your company continue to soar as you serve the individuals entrusted under your stewardship.

Express Scripts should not be mandatory for people paying 300 monthly for 22 years with PEEHIP. They are absolutely horrible. They lie and people like myself are becoming sicker and sicker while they line their pockets for wealthy women who can pay for medications out of pocket and true diabetics are suffering.

If you're like me, you likely had the misfortune of your national pharmacy administrator moving to Express Scripts. First and foremost, I offer you my condolences. After each interaction, I think to myself that surely the customer service cannot be any worse and each time I am proven wrong. It took my husband weeks, literal weeks, before everything was finally resolved and his medication was delivered. Weeks of going back and forth with Express Scripts, Accredo, and his doctor's office.

We used Express Scripts many years ago and it was a horrible experience. We avoided it for over a decade. This year our insurance offered no preferred pharmacies with drive-throughs, so I thought...how bad can it be? ...maybe it's become more competent. BAD CALL. I have been trying to get my daughter's anti-convulsants filled the past five days. At present, and after about five hours on the phone, I am afraid our order of four new RXs is no closer to being mailed than it was when the RX were sent to Express Scripts.

I recently had the misfortune of trying to deal with this company. Due to a change in my insurance policy, I was informed my current pharmacy was no longer honoring my insurance, but that Express Scripts was an option. Because one of my medications is listed as a "controlled substance", I needed to get approval from my doctor to receive a 90 day supply. I called Express Scripts and was told that they would send a fax to my dr to get approval, and that we should know something within 72 hours. This was at 3:30 pm on Wednesday.

Prescription takes forever to be filled. While not life threatening, waiting 7-10 days for medication is absurd. When calling to check on order status you are met with pre recorded prompts that never answer the query. When a prescription ran out they said they called my doctor, but they never did-wasting days to get an actual refill. Then they filled it incorrectly. They are not competent. It's only going to get worse with the crumbling healthcare industry. Terrible service

My child was prescribed a controlled medication in Oct 23 that required a prior auth. One was completed for the local Rite Aid which closed down in Dec 23 and transferred all prescriptions to CVS. I had to get a new prior auth for the same medication my child was already on and was already approved because of the change in pharmacies. Doctor put in a new request and Express Scripts denied it saying to use primary insurance first...

I just switched to Express Scripts because my insurance cancelled the contract with my nearest retail pharmacy. I had to scramble to get all 15 of my medications into them. I only found out about the cancelation last Wednesday, the 3rd. I immediately requested a refill for one of my major heart medications the morning of the 4th. I paid $26 and requested overnight delivery. It showed "Processing" by the afternoon of the 4th. I tried calling the morning of the 5th to see if I could bring it to their attention that I only had a few days of this medication left and ask it to be expedited. I held for over 30 minutes and kept trying to call only to hold for 30 minutes each time.

I've had to use Express Scripts for years now, because of how my employer set up our Rx benefits. Express Scripts has been generally very difficult to deal with but at the beginning at least would fill/refill Rx in a reasonable amount of time. However, their Rx management has gotten so bad that my Rx refills are taking 2-3 weeks to fill. I keep running out of medications because they are SO delayed, and don't send notification they're not refilling in a timely manner. It's completely unacceptable. How are they still in business? Their inability to manage Rx filling/refilling impacts people's health.

When I tried to register it kept telling me that the last 4 digits of my SS were wrong. Apparently, I don't know my own number. Then I saw that 90% of their reviews are 1 star. Looks like I dodged a bullet.

I have working with Express Scripts to get my insulin pump supplies through Medtronic. I was told I would be receiving my products before the new year since I don’t have a deductible. This was perfect timing. I told them I was low on products three weeks ago they sent me one box of sensors and no other supplies I have called them and called them and called them to no avail. I told them I was in desperate shape and needed these things so when I got a text from them, it said 7 January, which was too late. I cannot get these products from anybody else now, I was receiving them directly from Medtronic and had no problem getting them but since it’s now going through Express scripts instead of my insurance company under durable medical, they can’t seem to get my stuff yet.

Express Scripts informed me yet again that my healthcare provider cancelled my Rx. The last three times I have tried to order this medication from them they have told me the same thing. Every single time they ask me to go back to my PCM and have it reordered. This takes time out of my day and is a burden on an already overburdened cardiac clinic. The medication is a cardiac medication that I need. No way my doctor is cancelling the Rx. I am done using Express Scripts. I hope when their contract is up for renewal they are replaced.

The first time I called to inquire about delay in my prescription being processed, I was informed that they received a shipment of my medication that morning and that it would be filled right away, my prescription was not filled. The second time my husband called on my behalf, he spent hours on the phone, he was okayed on hold and transferred to multiple people who made him reexplain the situation each time. The call ended with a promise that the prescription would be refilled and expedited. After several more days of waiting he called again, went through the same process, he was told that there was no notes made of his previous call. He was informed that my only option was the non generic, much more expensive version of my medication, I need it, so it was agreed that we’d pay for the name brand. Again, the call ended with a promise to expedite.

Called numerous times and was told I could get a 90 day supply of a schedule 2 **. I explained this isn’t what the law reads or my doctor says. I even spoke to a supervisor today (12/28/23) and she backed up all the other employees I’ve talked to about this 90 day supply. Just for kicks my doctor went ahead and sent in the prescription for 90 days and of course it was rejected. Why isn’t anyone at Express Scripts understanding of the laws regarding controlled substances? Someone from the DEA needs to investigate exactly where these employees and supervisors are getting their information. Because they actually believe you can get a 90 day supply when under the law only 30 day supplies are allowed. They should not be playing roulette with peoples much needed medications. Please DEA step in and retrain the Express Scripts supervisors and employees on the laws related to controlled substances.

Do they not realize people NEED their MEDICATIONS? I have been calling them for DAYS, trying to find out where ALL my medicines are. Their response "Have your doctor call in a short term prescription at the pharmacy." WHO IS GOING TO PAY FOR IT?!? Worst service ever.

Worst customer experience I have ever had in my entire 54 years. I spent three hours on the phone with them through multiple phone calls and continue to get hung up on. They refused to change my shipping address and they refused to listen to my needs. Will be changing pharmacies for certain. Do not ever order from these felons.

I have four 90 day prescriptions that have been shown as delivered across two tracking numbers (DHL/USPS) and neither have been delivered. Contacted customer service and their solution is to research where the packages are myself are and/or have my doctor call in another prescription and pay out of pocket. What is the point of have a prescriptions benefits if you have to deal with such a lazy, incompetent, shady organization.

If waiting for someone to help with correctly adhering to your physician's medication directions then having them ignored, and purposely sending the incorrect quantity, this is the right place to get you meds. I waited for over an hour to be told that my meds will need to be reauthorized AGAIN due to the failure of Express Scripts to follow my doctor's directions to treat my condition. Horrible, horrible service.

I have been with Express Scripts for six years. For the most part, I was happy with them, they had fulfilled my blood thinners. I usually call about 10 days ahead so I would have them on time. But they did have their scruples, like calling and writing a letter because I had filled a prescription at a local pharmacy. And my husband had done that as well, but my blood thinners had always came from Express Scripts. They told us that if we continue at the local pharmacy they would discontinue us at Express Scripts. So we transferred everything to them. Recently, my husband exchanged jobs, which required us to enroll into the new job insurance program. So it came to time for me to order my prescription and my blood thinners. I go to sign in online and find out all my history is gone and my last refill. I called them up, they said, "Oh you’re a new member?"

Express Scripts is unfortunately the only mail order pharmacy I can use through my employer. I have had to call corporate several times because of the incompetence of their supervisors. It literally puts butterflies in the pit of my stomach every 3 months I have to renew my medication. Now I am out of medication because of a past due balance that I was trying to pay today but now they have gone up on my medication 50 dollars???? I hate this company with a passion.

I have a required medication that needs to be refilled 1x a month. I started with 2 weeks left on my medication before I ran out thinking things would go quickly. There was some delay because my doctor took a few days to approve my refill. From that point on, it took Express Scripts another two weeks before finally processing my medication. Now they are sending it to me another week late. So now I am 3 weeks without my required medication. To top it off, they are sending it to me when I am on vacation and away from home. This is refrigerated medication. They send me the email today that it was going to be another week. I tried to call them to delay it a few days until I am back from vacation, but they said it is out of their hands. They told me that once I receive the medication, to call their pharmacist to discuss the issue.

If you require anything other than formulary generic medications, be prepared for a stressful, red-tape, bureaucratic nightmare trying to get it filled through Express Scripts. Have been dealing with ES for years and it has gotten progressively worse, year-over-year. It is to the point that dealing with them is as stressful as some of the health conditions we require medications for. Part of it is the design of medical/drug plans to eventually get everyone on generic medications.

I don't know why I even bothered to give their delivery service another chance. Never Express - always late. I was supposed to receive my cholesterol medication today, but just like my previous transactions with them, my medication was missent. And I am very frustrated to have missed a dose tonight when they had so much time to get things done.

I am not surprised to see the overall Express Scripts reviews fall between one and two stars because people are kind. This company is so archaic and was asking me and my doctor to provide proof of FDA approval for use of certain drugs. They are antiquated, outdated and they should be ashamed of themselves.

I am a police officer who was shot in 2021 on duty and will probably have to be on pain meds the rest of my life. Workers comp moved my prescriptions to Express Scripts for a more permanent long term pharmacy. I take two medications and have been since 2021. My Doctor has now sent the prescription three different times (Nov 28th, Dec 7th, and Dec 14th) and every time it has been a different excuse by the pharmacy as to why they can't fill it. I am now out of the medication as of December 1st, was forced to withdraw cold turkey, and now have been in immense pain for 15 days with no end in sight.

Express Scripts is the "preferred" pharmacy for our health coverage, but I have found that they don't accept medication company cards to reduce our cost as a consumer as the local pharmacies do or are they and just double dipping by charging us the consumer 3x to 5x the amount for a medication. Calling and escalating calls to a supervisor don't help because we can't get a copy of what they write in the system, and I have come to find that is very different from the conversation and information we are provided as consumers. I am an able adult and even though it is tiresome and frustrating to have to research such theft our elderly do not do this, and they are being taken advantage of. I have filed a complaint with the BBB and our benefits team for our employer. Our government and healthcare system needs to be audited because our costs for healthcare as well as copays are outrageous.

My mediation order that I place every month hasn't arrived, so I check the status to find out that it's been lost in transit. I called in to get them to reorder it. The best she said they could do was to refund the order. Then I could get my doctor to submit a new script, and reorder the medication. I asked them to comp overnight shipping, and she said they don't do that. Their ground shipping takes a week+ to arrive, or I could out of pocket for their issue. I'm disabled, and rely on their medication shipping to me accurately and on time. Do not use this company.

They ask for the amount of stars. This company is the equivalent to a black hole Sucking the life out of everything they touch. Worst company ever!!!! Zero stars, automatic refills stop without notice then it takes forever to get your next prescription. Class action lawsuit?

I've called at least 7 times to check on a delayed prescription. A prescription I NEED. Every time someone answers I get a different answer as to what’s missing as if my file isn’t important enough to write the correct info down. I’ve verified my doctor, submitted all necessary documents but each time they claim it’s not there. Their supervisor Valerie is the only shining light. She did her job. Everyone else has no clue what’s going on. It’s been delayed since December 7th with no one even following up even though that’s what the verbiage says is happening. Please hire or train better employees.

I have been trying to get my medications paid for for two months. My deductibles and out of pocket maximums have been paid in full for over six months. But Express Scripts keeps saying that AFTER I pay for the next prescription my deductible, etc. will be fulfilled. They said it last month and this month for two different prescriptions and two different amounts. The rep I spoke to even said she can see in the system that I'm paid up, but it must be my health insurance's fault. Seriously? Anyone want to be the problem will magically sort itself out after January 1st, when all the deductibles and out of pocket amounts reset?

Prescription has been “stopped” since 9/29. Called every 2-3 days since. 12/6 advised meds available, escalated and would have in 1 - 2 days. Online showed “processing for 4 days. 12/10 received email stating prescription was “stopped” because meds out of stock. Call to customer service on 12/10, agent and supervisor advised no connection between customer service and fulfillment. “They ran out”, and I should find a smaller pharmacy, and the supervisor “has to go through the same thing”. 3 months of phone calls to be promised meds, finally, and then told, “sorry, we ran out” via email… How is this even possible? Why would a company promise meds, promise an escalated receipt of meds and then say “we ran out”. Now I’m back to calling every day to see if meds are available because prescription is “stopped” again.

My insurance through my employer switched over to Express Scripts from our other mail order pharmacy. I have had so many issues getting my prescriptions filled/refilled in a timely manner. It takes much longer to receive my medications. I have had multiple issues getting meds when dosage has changed. It has been an absolute nightmare!!!! Worst pharmacy I have ever had to deal with!

I am writing to express my profound dissatisfaction with the recent transition of our prescription management services to Express Scripts within our company. Since this change, I have encountered a myriad of issues that were nonexistent with our previous provider. Express Scripts has consistently denied prescriptions that were previously approved without any complications by our prior service provider. Furthermore, they have inundated my doctor’s office with a ceaseless barrage of preauthorization requests, stipulating specific language requiring home delivery for medications that are essential for everyday use, such as blood pressure, cholesterol, and diabetic medications—none of which are narcotics.

Updated on 12/20/2023: Well, as a follow-up to my previous two entries, I have still had no resolution. Express Scripts continues to be a totally useless company. Now I am out of blood pressure medicine. They did nothing to try to fill out. Hence I canceled all my home delivery orders with them. I would rather pay for time him out per prescription so I don’t have to deal with these people. Incompetent, no knowledge of anything. Terrible customer service and probably should be out of business. I am filing a formal complaint with the Veterans Administration and TRICARE as these people have no idea how to treat a service member.

This company makes submitting claims so difficult. They are hoping people forget or give up in order to save money. This company should be ashamed of themselves. Not only does the site not work, but they don't accept common file types. No option to submit multiple claims online, you must do them one by one. Shocked they are allowed to make something so simple and essential, so difficult.

Bottomline you cannot get a prescription filled through this company! They always state they have a problem with your doctor and cannot get your prescription filled! I have dealt with numerous other pharmacies, and never had an issue!

I was contacted by the company and my medication was delivered today. The representative was very nice and was able to help me with another family member's account as well.

Don't understand all the negative reviews, but so far this has been the better option. Walgreens Pharmacy was charging me over 100 dollars for my medication even when my insurance said it should be cheaper. I got it for 10 dollars through Express Scripts. Don't have to wait in line behind grandma with her 10 medications or getting their flu/Covid shots. There is a reason why local pharmacies are going out of business - they take forever to fill and upcharge everything.

Please save your time and energy. Prior to having my doctor send my medicine here, I called to make sure I could receive my medicine ASAP and that they have it in stock. They stated that I could receive my medicine overnight once my doctor sends over the prescription. Well that’s was a big lie. They lied to me so I could use them. That hurts so much because I needed my medicine by the 7th and now I won’t have it. They stated that there is processing time and they do not like to give a date. I called over 5 times and each time a customer service said something different. Now I will be out of pain medicine, and might end up paying a hospital bill. I hope that they do not need more info from my doctor cause this would make things worse. I wish they would just be honest and this could save me time and energy. You do not have to lie to get patients. Just be convenient like Amazon.

I reached out to Express Scripts (after their response to my review) and my issue is hopefully resolved. I have a tracking number and hope it will be delivered soon. It is a shame I had to write a terrible review in order to get answers and my medication! The person who helped me was attentive and provided many updates throughout the day. My medication isn’t necessarily a life or death situation-however, for those that do require medication I feel terrible that one would have to wait-and wait and wait more….

Updated on 05/30/2024: Here I am again. Still trying to get reimbursed for meds that I had to pay for out of my pocket in 2023. I paid premiums for this insurance starting August 1, 2023 through current. I have tried to file electronically to get reimbursed for prescriptions from October 1, 2023 through December 31, 2023. It is telling the people that are trying to file that my ins was terminated. Not by me. They kept my premium and I got no coverage. Last fall I called both Billing Services and Express Scripts once or twice a week. I thought this was solved but I was mistaken just more lip service. Would love to hear from you again to finally get this solved.

I cannot believe how much time I wasted with Express Scripts and I wish I had read these reviews before directing my Dr. to send over my medication. The people who pick up the phones are not well trained in the coordination of benefits with various insurance providers (or at least understand how to navigate to the right person to assist when things get complicated), and the supervisors are incompetent and insensitive, I had one keep me on hold for an hour and then lob the call to an underling who got me right back at the beginning of the problem. The issue and prescription I was calling about never got completed, or filled.

Seriously, the worst company still in existence. PLEASE read all of the reviews from their HAPPY customers... Oh, wait, they have NONE? Go figure. Once again, I ordered my diabetes medicine from EXPRESS scripts. Once again, they said, SWITCH TO MAIL ORDER - and I sent them my RX and they said it would be here in a week (still not express, but hey, I will try them yet again) - and now, today, I attached the email I received. NO ETA, NO DRUGS, NO EXCUSE for a company.

Customer service reps aren’t trained properly.. Each manager has a different answer for the same issue. Changed my medication for something comparable, but that medication wasn’t in stock! And not sure when it will be in stock. So I’m still receiving meds at the local pharmacy.. so I’m paying 2 different pharmacies monthly for meds.. why doesn’t that make sense to me? Who changes a medication to something new, that’s not in stock? Keep in mind it took weeks to get the meds from the local pharmacy because of so much miscommunication from express scripts.. insanity!

It is virtually impossible to get through to an operator and when you do, they disconnect you in the transfer. Their computer “helper” cannot understand your birthdate or zip code. Once you scream at it enough and you get someone online, they pull up old discontinued scripts that they have told me before they have “archived” but they haven’t. You have all of your prescriptions put on automatic refill but when you are down to three pills of a drug with very adverse discontinuation side effects, they tell you that none of your prescriptions are on auto-refill. Your doctor writes a superseding prescription for a higher dosage and they send you the prescription with the lower dosage. My very health is at the mercy of this inefficient company!

Worst company ever. This company has denied my medication for over a year. Medication I’ve taken for years has been denied. Tried another medication didn’t work. The life saving medicine I need denied. My doctor has wasted countless hours filling out their paperwork still denied. How can they deny a medicine you have to have to live? My company did a huge injustice to their employees changing to this company. There is nothing EXPRESS about this company. The employees that are denying these life saving medications are not qualified to decide if your life saving meds are approved.

This past year has been the worse customer service in the world. Never had a problem back then when I would call for a refill too soon issue. No one knows what they're doing, they're always transferring me to different departments, takes over 10 minutes to get help on 1 claim. They always hang up the phone. This is just the worse ever, they really need to go back to the automated system to get refill too soon information, regarding when and where the medication was last filled. HORRIBLE!

I have finally figured out what it is that they do wrong, and should be illegal. I want to see if there is any legal organization that can help me fight them. I take insulin for diabetes. I use a pen injector. My prescription insurance company requires me to fill prescriptions for 90 day supplies. For me that equals 18 pens. FYI. A box of insulin pens = 5 pens. My doctor, trying to be helpful, writes the script for 3 boxes. But that is 72 days.

Tried to order a drug I have been on. Doctor sent in new prescription. I am out of this drug. I called them and they said they could get it to me in less than a week. Now they have put the drug on hold. Lousy Service.

Horrible and completely unreliable. Consistently fills prescriptions incorrectly, then claims the doctor incorrectly wrote the prescription. Refuses to return when items incorrectly sent. Not even the correct medication. Customer service is horrible, standard is to say doctor is incorrect, and call your doctor's office. Unbelievable they can do business in the US sending incorrect medications and no accountability. Will also deny doctors scripts without submitting to insurance company for authorization. Same problem for years, only stuck doing business with them because employer must love their costing over accurate and dependable healthcare.

I have a chronic illness that not only requires daily medications, but specialty infusions every 8 weeks, as well. Countless times over the last 3+ years I’ve been working with Express Scripts through my employer, I have spent hours on the phone trying to get a medication shipment expedited because of a delay (often times, more than a week since placing the order) at the fault of Express Scripts, leading to days without my medication that is essential to my wellbeing.

My wife is 70 years old, two time cancer survivor, and has a credit rating over 800. Today she was told that Express Scripts (Amanda) won’t send her cancer drugs even though all our bills are paid. In fact they owe us 20 dollars and the credit is in transit and that’s what is causing the delay. My wife has been on the phone many times with this company and today she was talking to a manager named Amanda that treated her like crap. If my wife dies because of this I will file many lawsuits but meanwhile I’m taking to the internet to let others know.

Updated on 12/01/2023: They are not allowing me to close my acct, even after I have filed grievances and spoken to several “managers” who stated they would resolve the issue. I went a week without a very important medication. Then I just got notice that they sent me a prescription that I did not even order. I told them I will refuse the mailed package as I am not paying $125 for something I did not want from them. They said they wouldn’t accept it and if I didn’t pay, my acct would go to collections. This is the absolute worst customer support I have ever received. They are the plague of all pharmacies.

Prior Covid I hadn’t had any issues with Express Scripts. However, for the past year there has been an ongoing hassle in ordering my specialty prescription. First, they wouldn’t archive a doctor that was no longer in practice (died) and kept processing the old prescription from that doctor instead of acknowledging a prescription submitted by a new doctor. Multiple phone calls later of my prescription being canceled because they need authorization from a doctor who has died, I had to request that they archive that prescription to notice the new prescription submitted. Of course this delayed my order on a time sensitive medication.

They switched my medication to a generic and I had a reaction to it. I have tried for 3 months to get it approved by filing a claim. Finally approved and now they want to charge me full price. Having to once again go through my doctor to get it approved and insurance to reduce the charge from $457. Meanwhile, I have not had blood pressure medication for 3 months. Stop playing God and making it so difficult to get approved meds.

Tried to acquire a prior authorization for a medication that I have had for 3 years with previous insurance. I have tried other medications that caused me extreme distress resulting in a prescription for **. They don't care. Why would they.

I am always disappointed when I try and fill prescriptions with them. Either they get stopped because they need something from my doctor to answer and it seems to get held up for two weeks or more every time. Doesn’t matter whether you really need the medicine or not. They have somehow switched my account from a payment plan to make it more affordable to having to pay for my prescriptions upfront.

Express Scripts is by far the most incompetent and dishonest company I've ever dealt with. The manager, Kara, blatantly lied about shipping dates, claiming none existed while the floor workers revealed a different story. Medication shortages are frequent, and they coerce customers into self-incrimination by demanding details about remaining supplies.

Unable to get answers from customer service. Just repeat of “your prescription is on the way. Takes 2-3 weeks for delivery after ordering Rx which can be life threatening for many patients on certain meds.

Just Google them. There's lawsuits already but it's not moving fast enough. They've managed to force people to only be able to get important medicine through them and only them.... The problem is they don't ever have the ** medicine. And you get locked out. You can't go to Walgreens or CVS or one of these other good reputable places. Well you can if you're rich and you're ready to pay you know big prices.. Somehow Blue Cross Blue Shield stuffed me with them. I'm 41 years old and I'm starting to realize how sick you know the whole insurance and medical situation is. It's bad but these guys are the worst. They're criminals. Scumbags. I don't even want to give them one star. I hope they rot in hell. Peace.

I too have struggled with obtaining my daughter's RX she needs DAILY! I have waited a week with my order in PROCESS mode after spending an hour on the phone with a consultant to even find the information. Called again this morning and spent another hour with consultants that don’t care and have no explanation for the delay in processing my RX. At least 2 weeks to get a medication my daughter is prescribed and depends on for daily use. Unacceptable!

It sounds like my experience has been pretty similar to a lot of other patients. Due to the “processing” message that showed up on my account for seven days (and that a very kind customer service rep assured me meant my order would be sent out soon) I am now going through withdrawal from my medication. I had been taking half doses to try to avoid this (my local pharmacy could not get authorization from my insurance to fill a partial prescription because ExpressScripts reported that it was in process, and despite hours on email and the phone with local pharmacies, my psychiatrist, and their godawful phone trees, a pharmacist told me that I should “be cautious” about taking partial doses because I “might still experience some symptoms of withdrawal”. No kidding!

This is a company that is OK to have their client die and suffer a debilitating death and they’re not even bothered. The guy I spoke to told me my medication is not covered and that's it won't even help to resolve the issue. You won’t win if the other end is not willing to help you. Guess what that person got a fat bonus for denying my request. What's the point of getting/paying insurance when the medication you needed is not even covered especially the branded ones. I get it generic is cheaper that also means it's a hit or miss in terms of efficacy, side effects you get etc. It's so useless to even bother calling them you will just lose time and get pissed off more by the time you’re done talking to them. Don’t bother reaching out if means you suffer might as well suffer than have extra pain and suffering calling them.

Called me and left me a voicemail, I call right back and get 5 min and counting of automated crap wasting my time at work. I still have no idea what their service is because I'm not listening to automated nonsense.

Shame on you Express Scripts. I can confirm that being hung up on is part of your customer service playbook like other reviews mentioned. I was not granted a one time exception of my “courtesy fill” causing me to receive my script late at an increased cost. Bad for consumers.

Express Scripts appears to me to be the lowest quality pharmacy I have ever had the misfortune of encountering. How is this company still in business? Do they simply run the cheapest lowest quality possible prescription mail order pharmacy (that appears to run on foreign call centers and robocalls) and win the 'lowest bid' for companies that wish to spend as little as possible on employee prescription benefits?

Express Scripts has been on time for the past half year. It also seems a bit simpler on the refill protocol. Perhaps they are trying to resolve the issues in that process.

Express Scripts used to be a good service, what the heck happened? Prior to the pandemic, my doctor would send my prescription to Express Scripts, and I had it within a couple of days, and I never had to think about it again, because they automatically set me up for auto refill. Fast Forward to now, it took almost two weeks to get my prescription after the doctor sent it, and I was not made aware that I needed to order my prescription to be set up on auto refill, so now I'm out of medication, and I have to wait another two weeks before I'll have more. This is seriously the most inconvenient service I've ever used. I want to transfer my prescription back to CVS so I can have it the same day I order it. Express Scripts is garbage, just don't bother with them!

Once you request a prescription the delivery is usually double that and they refill prescriptions inconsistently. I’ve had two critical prescriptions they put “on hold” for my Doctor to reply but still took weeks to fill after my doctor replied to their unnecessary questions. I strongly suggest you stay away from the this company.

They withhold insulin until you save payment information. Almost any medication my doctor prescribed was not covered. They give you the runaround trying to get a prior authorization and then it's always denied. Then it take forever to get a denial letter.

Waiting for this company to fill your prescriptions to the point of being hospitalized because you didn’t get your meds isn’t really cost effective now is it?? How about just being able to reach an intelligible human on the other end of the phone. The recording says “wait times are more than 5 minutes, would you like us to call you back?” Sure. They call you back and you sit on hold for another 30 minutes until you are cut off. Realll pros. Have a problem with pre-authorization?? You may as well fall into a dark hole. NO ONE will hear you. What a total joke. This company is costing the govt more money then they are saving. Go figure!!!

I called about a refill and told them I was out, they told me they would get it right out, 11 days later still nothing. I call & they say didn’t have a script for it. Turns out sent to wrong Dr for new script and never told me who could give correct Dr info. They don’t care when people need meds. And they charge so much more than my local pharmacy but they are the manager of my script plan and I was told I have to use them!!!!

They are terrible. Most recently, they filled medications without my consent. When I reached out to them to express my concerns and try to get the situation corrected, they said they couldn’t help me and just want me to pay for the medications even though I did not need them filled. The customer service is severely lacking. I spent over an hour on the phone with them going around and around to ultimately get no resolution. They had zero solutions to offer me and honestly didn’t care about my situation. You can get better service at your local pharmacy. I will most certainly stop using Express Scripts and go to mine.

My prescription medication is in worldwide shortage at the moment and I have run out, which impacts me a lot. I've called Cigna and as Express Scripts® Pharmacy is their company, they checked the stock of my medication there. They claimed they have my medication in stock. I have mentioned that I have an urgent need for the medication as I have run out. My prescriber moved my prescription to them. 8 days later it still shows the order is processing. I've called yesterday and the day before and they said it is ready for shipping and should arrive by today. I've called over 30 local pharmacies in NY which mentioned they are unable to backorder the medication. I assume Express Scripts actually do not have the medication in stock. It is dangerous to make the claims that they do and that the medication will arrive.

I am so sick of this company hanging up on me when they have no reasonable answer to my question. Ordered a refill on Oct 10th. On October 11th they charged my credit card. As of October 16th the order still shows processing. When asking the representative on October 16th when it will be shipped I was told "I don't know". When I asked why it takes so long to fill this order the representative hung up on me. This happens every time a representative can't answer my question. In my opinion hanging up on a customer is a sign of a dishonest company. Don't ever use Cigna as a provider of any kind.

I have to use Express Scripts per insurance now. So far I have spent 15 hours of my time trying to get 2 medications filled and sent before I run out, one being a medication for cancer. I have spoken to numerous managers, supervisors, and Rphs. It shouldn’t take over a month for medication to get to my home. I work in a call center and there is no clear communications going on in this company. No one updates anything, they’re a lawsuit waiting to happen. They have violated my HIPPA rights twice now by calling my husband and my info has been updated 3 times now but they just do not add or keep notes correctly.

I have a prescription that can not be mail ordered. It is a non generic prescription I have been taking for years. When I change insurance companies I always get a "We did not cover this as there are less expensive alternatives." First off do they think my Doctor and myself are stupid? I am paying over 300.00 for a name brand drug when a 30.00 generic would work just as well. The other part is if I went thru the whole process where my doctor had to justify to them that the name brand drug was needed they still cover very little and so there is no need to even bother. But the automated system just sends out the mail without any thought. Additionally the drug is in short supply so since there is now a generic no one has it in stock. Nothing gets me more upset than a form letter that is sent out without a human even looking at it. I know many people that have missed important emails or letters due to all the junk that is also sent out.

I was recently forced to use Express Scripts for prescription coverage after retirement. The company representatives tell me when I complain that they cover my medications with a prior approval. My doctors have provided the information and one script is denied even though I have taken the medication fully covered for years. The second medication is only covered for half a month supply. The most recent representative asked me if I needed to speak with their pharmacist to discuss issues regarding not taking my prescribed medication. I pay the difference for the full month. My pharmacy tells me this is what most people do while also using GoodRx. There is no way for me to stop paying for pharmacy coverage under my retirement plan without stopping medical coverage for me and my daughter. Seems like a scam.

Pros: They are polite on the phone. Cons: EVERYTHING ELSE. They just want money. No coordination of benefits so even if you have 2 insurances that both use Express scripts, what is free at a local pharmacy will run HUNDREDS though Express Scripts.

Express Scripts does not care about patient satisfaction. Furthermore, the reviews and appeals are not thorough. In the appeal process, the clinician recommended a drug that was the main source of the complaint. If they actually read the appeal, they would not have embarrassed themselves. I was told my condition was not life or death (which it is) and was told about how I should file a tier reduction even if my appeal is denied. The next person told me I should have never been told about tier reduction as it is for medicare patients only. No one has consistent information. I filed a grievance asking the company to pull their "recorded" phone conversations to verify the unprofessionalism and misinformation and get back with me to explain how this is happening.