Express Scripts Reviews

This is by far the WORST pharmacy I ever had to deal with! My doctor doesn't even like them. I've had nothing but problems since I started using them. I never get my meds on time. I always run out before they're even shipped. It takes 2 weeks, sometimes more to get them. They say they can't fill them too early, but that's the only way to actually get the medication on the exact day I would run out.

Very unreliable. I have been dealing with them for years. And everything will go smooth for a little while and then all of the sudden with no warning your prescriptions will start disappearing one by one. I reset everything once again in April 2024 to auto-fill and now 4 months later two of my prescriptions have dropped out. I caught one in time but one I will go without before I can get it refilled. So I am dumping Express Scripts for good.

Tricare Express Scripts is the worst. The amount of stress they make Tricare patients go through is cruel, they never have enough of the medication we need. Every 90 days the viscous cycle begin, I get an email that my medication is on its way then it's delay then they stop it due to shortage which by the way is no long on the fda shortage list. They just don't order enough of they give it out patients who pay more. If I use outside pharmacy I get only 30 day and harassing emails from ES. They are the worst. Wish I never switched. They really need to step up the customer service as will. They are poorly trained people. They lack compassion.

Updated on 08/27/2024: They did not offer any resolution to the problem and told me to talk to someone in their prior authorization department. When I told them I already had, I was told there was nothing else that could be done. When someone in your company changes a response that a doctor submitted so that now you are ineligible, seems pretty shady.

My doctor says they are not on my preferred drugstore list. I have never authorized them to send me prescription drugs. They airmailed drug prescription to my home, unauthorized, they have no payment information on record as I did not tell them to send prescription.

I went through Express Scripts for the first and only time. I could not get my medication at the pharmacy I usually go to. After my doctor submitted my prescription, I then checked in for 5 days and was lied to by multiple Representatives. I was told up to day five that this was approved in stock, and I would have it in 7 days. On day five after requesting a supervisor because it doesn't make sense it doesn't take 5 days to fill a prescription. I then went on to find out both from a supervisor, as well as my doctor reached out to me to let me know a female pharmacist decided apparently that she is a medical doctor in her spare time that's my opinion. This female pharmacist called my doctor, and in my doctor's words it was an interrogation.

A total nightmare, they challenge EVERY prescription I get. A prescription I've had for years with no issues suddenly is denied, and they want me to have an entire additional colonoscopy to verify it. Another suddenly was denied because it was a 30 day supply, and they would only ship 90 day supplies. Then the 90 day supply was denied, as they would only ship 30 day supplies. I could never get a straight answer.

I have been trying to get a prescription for the last 2 months that I had been getting. Yes there had been a shortage. Now I’m being told plan limitations. Need prior authorization from Dr. Called last week. Was told a was ok and processing. Today get a message it’s been cancelled because unavailable. Call again today. No, it is available. We need a prior authorization from the Dr. I’m thankful this isn’t a life and death drug. This is beyond ridiculous. My doctor is even frustrated because I’ve had to keep bugging her. TERRIBLE.

My prescription was up for renewal on 7/17. Even though it is on automatic renewal, I was supposed to call in to renew by phone. Due to family and travel issues, I did not realize it was not renewed until this past Monday. When we called to ask for an expedited shipment we were told that the meds would be sent quickly to arrive before I go out of town on 7/23. However this shipment was ultimately turned over to the Postal System. Based on the latest Post Office "tracking" (if you can call it that) the meds will sit on my front porch for 7-10 days while I am away. The meds will certainly not arrive before I leave. My physician called Express Scripts and offered an interim vacation override prescription fill for me for 7 days. Express Scripts refused to allow this saying the meds had shipped. They said this even knowing the meds will arrive after I go out of town. Very disappointed and frustrated by the lack of understanding and simple empathy for customers.

Uniformly awful customer service. If I had another online pharmacy option I would definitely tell Express Scripts exactly what they can do with their useless selves. I wanted to upgrade my shipping from standard to expedited, but was unable to do it via the website, then also unable to do it when I communicated with a customer service rep.

Placed my order 2 weeks ago for my son so it would be delivered before he ran out. After a few days I received an email stating they were waiting on the physician. Contacted the physician and they had sent the prescription a month earlier. Called and they said they were waiting on our approval even though we placed the order a week earlier. It's been almost a week since talking to them and still haven't received the prescription. Will return to pharmacy for refills going forward.

I DEFINITELY understand the low of the reviews, I have had years of work experience to where they have been taking so much money out, not that I need them to cover my meds, I have been going through weeks of turnaround, different information and details if this the only insurance my job is offering NO THANK YOU. FYI I still don't have my meds.

This pharmacy is the worst. They never ship medicine on time, constantly ask for a pre-authorization when one is in place and then you wait days for a review. NEVER use this pharmacy if you need medicine on time. Terrible.

Every time I call it is so frustrating to get through the automated system to an actual customer service representative. When I finally get to a representative they usually cannot answer my questions. A medicine I have taken for years now needs prior authorization and is only good for a limited time. Not sure what is happening to the company, but it is going from bad to horrible. I wish I had another choice.

I've contacted customer service 4 days ago to escalate my prescription so it would finally ship. The prescription was put into the system on August 7th (10 days ago). I've added expedited shipping, because I'm out of the medication due to express scripts not shipping my medication. I'll have to pay extra to get it to me "faster" because no one sends my medication out! Every day I've been told something different - it's in fulfillment, it's about to be shipped, it won't get shipped until the other prescription is ready, or simply "there is nothing I can do." What kind of customer service is that?! It's not just a consumer item, it's medication that I need. I absolutely regret using Express Scripts and won't recommend it to anyone. I'll rather pay more for my meds at a civilian pharmacy next time than having to deal with this mess.

I haven’t had any issues with calling them. My issues have been with the quality of the medications I have been receiving. Stop taking the poor way out when looking for companies who supply your medicine. Cheaper isn’t always better. Why would you send me medication that was recalled 4 months ago? When I researched the company on one of the bottles none of the medications affect me the same from this company. Would you take the medicine you sell?

This is the worst company I've ever dealt with. I've been struggling to get my medication approved for refills for MONTHS. They are only allowing 30 tablets for every 90 days, but my dr has me on a needing to take daily. They don't seem to care, nor understand that mathematically 30 tablets cannot be magically stretched to 90 days. I've gone DAYS without my medication to try and stretch it, and have been so sick. And then once I run out, thats it. I don't have any more and I suffer being sick until the 90 days timeframe is up.

I have been dealing with Express Scripts since July trying to get my meds to the correct address then they were delivered to "you guessed it the wrong address!!" Then I call them. Update them again to permanent address on July 13th. Told I had to wait 30 days to get them replaced. I called and guess what?! "Oh you're too late. Your meds don't qualify for replacement. You updated your address too late," as in today which is False!!! Mind you. These are all blood pressure and heart meds so no meds for 2 months...2 MONTHS WITHOUT life saving medication! So when I have a heart attack or stroke Express Scripts can be rest assured they will be paying out big!! I'm so done with this company!!!!

If I could rate 0 stars, I would. Definitely the worst "pharmacy" I've ever had to deal with. If I check my balance it says my balance is zero with no bill due, however when I call they say I owe $32.83 since last year. So I had to call, they said they can't process my prescription since it's less than 3 months (only a one month prescription), but they only cover one month of it, anything else is out of pocket. I have been getting this prescription through them for 3 years now.

Express Scripts is a criminally negligent organization that cares only about money and not about patients or health. Express Scripts should be forced to close down so that it can no longer affect the lives of patients with medical needs. My current (and last) order is over 14 days late for multiple reasons all of which relate to Express Script's compete incompetence. Someone is going to die because of this company. Read the other reviews. 95% 1-stars?

If you are considering going with a CIGNA Express Scripts plan please think again. In recent days, I’ve spent hours on the phone trying to get them to approve a claim for a new prescription. They have screwed it up so bad. I will never have a CIGNA plan again. I was consistently giving the wrong information and was lied to. In the course of this debacle they violated HIPAA law. I have to believe what they have done is unlawful and will be following up with the Better Business Bureau and the insurance commissioner in my state.

No one is able to resolve your issue regardless of escalation. I am now contacting Consumer Affairs and a lawyer regarding the level of mishandling of my script. Long term customer so confused by the sudden level of incompetence on one prescription. 11 documented phone calls, multiple different stories depending on the rep who answers, calls lasting 45 minutes and supervisor advised all in order only to not be 6 different times on the same script. My doctor called 4 times and also got different reasons EVERY SINGLE TIME. Still w/o my medication 25 days later and every call results in a different explanation.

I get a 30 day supply of a medication each month, each month it's late and only ships AFTER I run out. I've called each day for 5 days. I've been told everytime I'd have an update in 24 hours. All lies.

Speaking with customer service is a challenge. Their English is poor and when asked to slow down and speak slowly they continue to run words together...Making it impossible to understand what they are saying... This is a serious concern when dealing with prescriptions..

Worst pharmacy I have ever had to deal with, they approve a prescription one month the when you got to get your refill they say it's no longer covered, with no explanation. Even my Doctor's office say there's no reasoning for not approving it! The customer service people know nothing, they then transfer you to someone that makes the decision to approve or deny, that person had no answers for me either and she was rude and hung up on me!!

This has been a crazy, ridiculous company to deal with. I had trouble getting set up in the beginning and my doctor had to submit information several times. Once I was finally set up I did receive medications but when I called to ask whether a new insurance plan was covered I spent a lot of time and energy trying to get answers. After being transferred original person didn't have any knowledge on how to find an account and couldn't even tell me what department she was transferring me to. I was transferred to pharmacy and the person was rude and gave me inaccurate information. I will NEVER use Express Scrips again. We were using them for other family members but will switch to our local pharmacy.

I’d give this (-) negative stars if I could! This has got to be the absolute worst RX coverage provider I have ever had. I have a preexisting medical condition which requires a weekly injection. Under my previous employer’s plan, this drug was covered 100% and I never had any problems. Now it’s not covered at all, and I can’t seem to get anyone to review my appeal and reverse the decision for coverage. I’ve heard nightmarish stories about this company and I can now confirm that everything is true! Not sure why my employer made this horrible choice! I pay a lot of $$ in insurance premiums and this coverage is absolutely useless. I will RUN away from future employment opportunities if I learn that Express Scripts is part of the benefits package!!

Their customer service is abysmal. I always indicate automatic renewal, but it never happens. They cancel prescriptions for no reason, and are just a pain in the ** to deal with. I totally understand why their rating is like 1.1. I would never ever deal with them again; unfortunately, they are the only option my employer provides.

I wish they had an option for NO stars. As a new customer, I have not dealt with a worse company. I will say with the exception of 1 experience, the people on the phone are very nice, cheery and friendly. The company as a service is HORRIBLE. It has taken me weeks to start my medication on this new plan. I am now faced with calling my Dr's office tomorrow and ask for a local pharmacy script so that I won't run on on vacation. I am probably going to have to pay out of pocket and fight for my benefit back. I was told by a supervisor that the pharmacy can call after I am denied for approval. I feel bad asking the pharmacy to do that. Their voicemail tree is HORRIBLE. It takes 10's of minutes to get to where you want to be. My recommendation is to AVOID this company if you have any alternatives. I switched from BLINK and miss them every day. I would verify but all my receipts are in my countless emails, which this won't grant me access to

It should be illegal to run business like they do. It should be punished by law. Horrible service and horrible people. I have no words to express my anger. They jeopardize human lives with their practice. Can anyone stop them?

Updated on 08/08/2024: I received a call from ESI to fix my personal issue, I hope they are able to resolve the process breakdowns so it does not impact others. Thank you.

They were not able to fill my prescriptions that I take daily in timely manner. You will experience harm if you have meds that you take daily. I was in rural Alaska and had to leave because I can’t have 2-4 weeks without medication I have taken daily for over 10 years. I paid $800 a month for insurance and went weeks without meds that are not to be stopped- Customer service is not knowledgeable about very much- Do not rely on them- They lack very basic understanding or concern about how some people rely on meds for living.

My employer chose Medical Mutual for our insurance, this meant that I was forced to use Express Scripts, or pay more at a retail pharmacy near me. Since then, 2022, it's been nothing but a constant fight with them regarding payment issues, and customer service. I have 4 prescriptions with them, on average it takes them 21 days from receipt of the script to delivery to my home. Then I made the mistake of signing up for the Extended Payment Plan as some of my medications are well over $300 a month. This plan allows you to pay over the course of 3 months in equal installments. What they don't tell you is once you sign up all your meds go on this plan, and you start seeing random charges every week, with no explanation as to what they are for.

Never in my life have I experienced such an incompetent prescription service. It's like their only purpose is HOW to deny a claim. Latest example, something that costed 30 some dollars, wanted me to try other brands for 4 weeks before approving. Crafty...really crafty....Then why the hell do we pay for coverage?

Express Scripts used to be effective. For the last few months they’re basically done the exact opposite of what I requested. I’ve received cancelled orders, Asked to be deleted from auto ship multiple times yet meds were sent to wrong address across country so I am out of meds. Online info doesn’t match representative info. Closed account.

I share a similar story to others who have reviewed Express Scripts. I would give them 0 stars if that was an option. I have been contacting them for a week and half to try and find even ONE inhaler option that would be covered. All are requiring pre authorization forms that they then deny. I’ve spoken to multiple people at the company. The background noise and voices are so loud. It is near impossible to hear or understand the people I’ve spoken with. The last conversation, they had the nerve to suggest I speak with their pharmacist since I have been missing a needed medication for over a week! This has been the absolute worst experience and isn’t over yet. Just saw my pharmacy bill for $377 for one inhaler because despite being told it would be covered, Express Scripts again has denied it!

UPDATE: Express Scripts has been in constant contact with me regarding this matter. Just recently the medicine became available again and they assured me that I would receive my meds this time. They were able to get my medicine to me promptly.. My faith has been fully restored with this company. I appreciate the correspondence from them and their to rectify what I perceived as wrongdoing...

Completely unreliable. My local pharmacy can't get them on the phone to transfer my scripts away from Express Scripts Based on my 8 months of experience, I recommend staying away from this company. IF you do not receive a script, which is a regular occurrence, you have 45 days to report the missing drugs, but good luck getting anyone on the phone. Express Scripts completely relies on its automated communications system that should be trashed because it is trash. BTW - don't believe their in house survey results, they only allow happy customers to take their survey. If you have a complaint or need assistance, your call will be dropped.

This has to be the absolute poorest run, least organized, most aggravating system I have ever had to deal with. My wife's doctor doesn't even like dealing with them. Every time we have to order her meds it takes 2 or 3 phone calls to get the order placed or some mix-up corrected. Still you don't know what you are going to receive. They don't always send the med that the doctor ordered, but what they want to send. I thought it was against the law for a pharmacy to change a prescription. We should all flood Washington with complaints because I know they don't read sites like this.

Stay away from Express Scripts. If you are on daily medication, you may not get it. I first ran into a problem back in February. I received correspondence that I needed to get my meds from Express Scripts. I was perfectly happy getting my monthly fill here locally. They shorted me on the quantity. I was really not aware this happened. Come May, I refilled again and noticed I did not receive the number of pills to cover a 3 mo. supply. I have been fighting this since May. My Physician did ensure she increased the day supply, like an override. I have spent hours on the phone with Express Scripts, talking to different people and meanwhile, the issue is not resolved.

Apparently they don’t cover a single one of my, or my husband’s, meds. What’s even the point of this company’s existence? Why is this what I’m stuck with. Now what the hell do I do?! I work my butt off to pay for this, and it’s absolutely worthless.

I have been trying to get my medication for a week. Same run around every time I call them. The automated service can't understand your ID Characters. The prior auth dept keeps making me send another authorization, saying they haven't received it. They do nothing to streamline the process. I would give them a - if I could.

I'M FORCED TO GIVE A STAR TO SUBMIT BUT MY REVIEW IS ZERO ZERO ZERO STARS. I have to say that Express Scripts has been the worst Mail service pharmacy ever... They have locked and restricted me to use any other pharmacy that is in network with my insurance plan without my knowledge and consent.. They have mentally abused me for 7 weeks and counting trying to fight to get my much needed medication from any other pharmacy. I have spoken to multiple supervisors and managers and all they say is promise and make any transfer difficult.. I SOLELY DO NOT RECOMMEND EXPRESS SCRIPT TO ANY ONE. Is THE WORST EXPERIENCE I HAVE EVER HAD AND Don't WANT TO DO ANY Business WITH them anymore because they are ABUSERS and don't value your business. 7 weeks of hell with them and still no medication and no answers. I hope they get my letter soon because they make me sick to my stomach.

Is there an option for no stars? Recently my husband’s private insurance company decided to contract with Express Scripts (ES). This is just the first of a series of complaints I plan to lodge against a very unprofessional company. It actually started in June, 2024 when my husband attempted to switch his blood pressure prescription from a very reliable local pharmacy to forced refills with ES. He ended up without his medication for more than 2 weeks because ES did not process or ship it in a timely manner. He/We spoke to customer more than 3 times and was told varying things like, “we need a prescription”, “it is on it's way” and other statements that turned out to be not only confusing for our doctor’s office staff but untrue.

They are just god awful. Can never get proper receipts to submit for flex plan reimbursement. Received faulty injector... Reached out... Told to contact the injection manufacturer. Just god awful. Considering just paying cash at the local supermarket to avoid having to deal with this unprofessional, inept, corrupt outfit.

I had a prescription that I was getting filled at H‑E‑B. It was all fine until the insurance decided that the medicine would be 90 dollars for a one month supply opposed to free if I used Express Scripts. I filled the prescription with them, then a week later they told me that I needed a new prescription because the one I had was not specifically written for them. I got a new prescription written for them, and 3 days before the medicine is supposed to be delivered, they tell me that they’ve delayed it because they need “required details” from my doctor but my doctor won’t get in contact with them. I called my doctor and she said they hadn’t reached out even once. I am now a week without this medication due to their incompetence. If we weren’t required to use express scripts, this business would surely fail. I’m sure they know that and that’s why they just don’t care

This has got to be one of the very worst pharmaceutical companies out there. Why do insurance companies deal with these people? You can’t get one recommendation about your medication correct. The people you speak to in the customer service department might or might not be able to speak, understand, communicate etc… whatever the problem is. If you’re REALLY needing your medication, DO NOT COME HERE. YOU WILL NOT GET IT. It will be one thing after another and then have your doctor doing one thing after another. It’s horrible. They should just close their doors. I don’t know who owns this… but SHAME!!

I do not understand how this company stays in business. The absolute worst experience when trying to get a prescription filled. Then when you call to get customer support the most unaware and rude people answer your calls.

Express Scripts has denied several of my very necessary medications. They ask for certain requirements to have the meds approved, requirements that my doctor and I have provided proof that I have met, and they still deny the meds. Without insurance, these meds cost me about $1,000 each for a month supply.

Somehow they found away to be less efficient in delivery then USPS. I has taken 5 business days to go one state away. Prices are not overly competitive. They seem to getting rid of automatic renewal of prescriptions.

This pharmacy needs to get SHUT DOWN. I've been without DM medication several times for weeks since my employer switched to ES IN Jan. 2024. My A1C went from 7 to 10.9. They have made it very clear that they don't care. I wish my Employer would've done research before offering this pharmacy. I will be talking to my Employer about all issues with ES. ES should NEVER be a choice. Medications delays, not in stock, PA on the same medication that they approved months prior, you have to contact them for auto refills to get transferred several times to wait for 20-30 minutes... I can go on and on. ES is ABSOLUTELY HORRIBLE. "I'm so sorry ma'am. Would you like to speak with our pharmacist about going without this medication?(Whatever verbiage)" I pretty sure everyone is aware of what happens when they don't take their medication.

Express Scripts (ES) is horrible. I am diabetic and called in a refill to my pharmacy. Got a text that it was ready on July 11 but was $363. I called the pharmacy to find out why and was told ES wasn’t paying for it. I called ES and was told that I had to start using their mail fill to get that med. why was I not told before? I shouldn’t have had to find out when I need it, I should have been told ahead of time so I could take care of it. I had to call my doctor and have him call in a 90 prescription because mail order only fills 90 days. I did that on July 12. Called on July 17 to check status and was told it would ship tomorrow. Didn’t get a notice of shipment during normal business the next day so I called back. I was told that it was out of stock. Why wasn’t I told that yesterday and more importantly why couldn’t I have just picked it up at my local pharmacy for what I had always paid?

My company recently switched to Express Scripts as my prescription plan. WHAT A NIGHTMARE! I take regular injections that are life saving for me and have never had a problem getting previously. Express Scripts has made this all difficult from day 1 and it is an ongoing battle.

Horrible customer service. You must stay on top of them to get what you need. The app isn't the most user friendly. I transferred a prescription from Walgreens to E.S. I even called their customer service to let them know I needed both strengths to equal the amount I'm supposed to get. E.g., I'm to get 75 mcg, but the drug co. doesn't make this strength, so I get 25+50, so that's 2 different prescriptions. The lady left me on hold for 27 minutes to speak to the pharmacist to ensure I got both. Did I get both? Nope. Just the 25 mcg one. I called to let them know, and absolutely the tech took zero Accountability.

If I could give Zero stars I would. Express Scripts is a horrible company! Up until recently they have been ok. But this last prescription refill was a mess! I ordered over a week ago, I called after not seeing any updates on the app. I’m told them I was almost out. I was told it would be expedited due to it being a medication that needs refrigeration. I finally received the package today, the FedEx driver left it without ringing my doorbell and I never got notification it was delivered. It sat in my porch for hours.

Where's the zero star button? This company is terrible. I need blood pressure medication and I am positive they actively work to make sure they can't possibly deliver it on time. I submitted my request two weeks before I ran out, my Dr. sent the refill request IMMEDIATELY and over 7 business days later they still haven't filled. I have two scripts for the same drug in different strengths, when the lower strength was filled 90 days ago I had to go through pharmacist review to get the prescription released to me.

Express Scripts asking me to take blood pressure medication and thyroid medication with **, it is well known that thyroid medication is not recommended to be taken with ** and also well known that blood pressure medication is not recommended to be taken with **. Yet, they are telling me that there is nothing wrong taking blood pressure medication, thyroid medication and ** all at the same time, what can possibly go wrong???

I have used Express Scripts twice and I have had horrible experiences both times from prescription delays to prior authorization delays. I have never experienced this level of dissatisfaction with any of the brick and mortar pharmacies. Please avoid them at all costs!!

I've had tremendous difficulty getting my prescriptions filled and sent on time. Recently, I've had to call Customer Service four times within two weeks about a much-needed medication. I'm given the same response each time: "It's in process and will ship in three to five days," What nonsense. It's still not in shipment, and I'm out of medication.

Express Scripts works well for routine matters but when you have to deal with customer service it can be a nightmare. We have been trying to refill a prescription at a higher dose for more than a month. Every time we call we get a different story on what we have to do to meet their requirements. If I had a choice I would go somewhere else.

Horrible, can't understand the CSRs, multiple CSRs, wife is on an insulin pump and uses Dexcom as the transmitter and sensor for it. Express Scripts knows she has issues with two of her transmitters not working when she installed them on her arm. Express Scripts refused to replace them when we called them about it. Now she's down to her last day before the transmitter has to be replaced or the insulin pump will shut down. Her doctor wrote a script to a local pharmacy and we were told that it'd be able to process today because the insurance time between fills was today.... Well of course Express Scripts is now processing a refill that we won't get for 10-14 days and the insurance won't cover the local pharmacy cost....and we can't afford the and don't have the extra money to buy it without insurance even if we wanted to.

Express Scripts told me they were sending my medication and that I would receive it in 7 days. Unbeknownst to me, they actually delayed the medication AGAIN to speak with my physician. Around and around for more than 3 weeks. This morning, I told them to cancel the prescription and that I'm going back to Walgreens. Never again!

The process of receiving my ** on time every 90 days gets more frustrating every time. This time I ordered 2 weeks prior to needing it, told them the day I actually needed my meds & I am out of ** 5 days past the day I said I needed it. Was told 2 days ago it was being packed and would ship. The day it was to ship got a text that it’s delayed & would ship within 7 days (they know I’m out of **). Today I got no explanation for the delay. I spoke to a supervisor and opened a grievance to be told that someone would reach out to me within 30 days. I could go on & on with the issues I’ve had in the 2+ years. I’ve had to use this company. Looking at these reviews explains the 30 days to contact me about the grievance. I see that department is extremely busy. I will do everything in my power to find a policy that does not require using Express Scripts. It should be illegal to require only one company, there should be options for the consumers.

ISSUE #1 One of the worst prescription companies. Was on a medication for over 5 years and not a single issue. They decided not to cover it anymore. Tried all the other ones they wanted me to try and my condition got worse. Severe headaches and developed kidney issues. Went all the way to a Level 2 appeal and still they denied it. They flat out refuse to put me back on formula for my medication that worked ALL BECAUSE OF COST!!

I have never had a seamless experience with ExpressScripts — and I have two children who require daily doses of controlled substances due to ADHD/ASD. Not once. Never. Doesn’t matter the situation in the years I’ve been doing this as a parent — whether it’s the script, processing, shipping, delivery, accountability, resolutions; nothing. The company has no idea how to effectively run a company of this magnitude — and unfortunately, it doesn’t matter because families have no power. They must use this company because of their insurance [like myself], so their incompetence goes completely unchecked. I absolutely hate it.

If you don't want to receive your prescription, then this is the company for you. I have been waiting several days for medicine I desperately need for abdominal pain. They are still "processing" the order. Even if they send it soon, I'll still have to wait days for the slow mail delivery. Borderline criminal that this business is allowed to exist. People need their medicine in a timely manner. Express Scripts is an oxymoron. Go anywhere else for your medication.

If I could give 0 stars I would! I have never had a good experience and today made it worse. A simple change from a pen of insulin to a vile of insulin I spent 25 minutes and had to talk to 5 people! All for the last one to take .2 seconds to say yeah the change can be made. Never a good experience. Customer service is terrible every-time. The automated system is crap, if this wasn’t the pharmacy through our insurance we would have been long gone.

I work for Leidos and they offer limited number of insurance companies. I chose Aetna, which is providing excellent service. However, Express Scripts comes along with it as a bundle. I use to get my medicine from the local pharmacy, but then Express Scripts wants to mail me directly and give me discount. Therefore I accepted their offer. Then a prescription suddenly became too expensive for me. I said I don't want it, they insisted on sending it because my doctor prescribed it. I said no. They said, I have no choice, and they went ahead and sent it. I returned it without opening the package, and kept proof of sending it back from USPS.

If I could give this company negative 10 stars I would. I am a Type 1 diabetic who relies on insulin to survive. Every time I need a refill, I am on the phone for hours because everyone who works here is incompetent and uneducated. Today was the last straw. I have been on the phone for 5 hours, with 5 different people and get completely different answers from everyone. And I still have no medication which was ordered and paid for 7 days ago. It's temperature sensitive, lifesaving medication, and is supposed to be filled and shipped overnight.

0 stars! Express Scripts are horrible. I wouldn't be in this mess if it weren't for my employer. So many times, I've had to call to get my prescriptions filled, and EVERY TIME, there have been issues. I've never once had a smooth transaction with them. They should just go out of business and stop calling themselves "Express Scripts" because there's nothing express about the way they process things. I wouldn't be surprised if a class action lawsuit happened because, frankly, everyone here and Reddit have expressed the same issues. My health has probably worsened due to the stress I've had to endure working with them.

I like the idea of home deliveries and 90 day prescriptions, but Express Scripts has terrible customer service. I had a medication called in by my doctor in November 2023. I was waiting for my medication and called them up only to find out it was cancelled for some reason without notifying me. I had to pull teeth to figure out why my medication was cancelled, the representative did not know how to help. We figured it out and she reassured me it would be sent. A week later it still wasn't sent so I called again, was given a different story and that it would be fixed. Long story short I literally called numerous times and the issue was never resolved, so I had to send it into a local pharmacy because I was out of my medication. Next month when I ran out, it was cancelled again without me knowing why. I called several times and was on the phone for hours on end, with every call reassuring me that my medication would be sent ASAP. Of course it never was.

Overpriced (gouging) and unhelpful. Check Amazon Prime Pharmacy and GoodRx before giving a cent to Express Scripts Scam Artists. Backstory - The organization I work for just switched to an insurance plan that uses this scam for “prescription coverage”. I looked up the price of an asthma medication I take. It is 9x more than I was paying. I asked ES to transfer my prescription in and they told me it was $184 for a 90 day supply and asked if I wanted to order it. I told them not now. I just want the script set up. Then I get emailed a bill for $433 plus tax. It took two calls to cancel it. Each time they asked if I wanted to put a payment on file. On their website they show the 30 day supply as $184 and the 90 day supply as 185. But then they tell you that you can order the 90 but you have to pay the 184 for each month. When I asked why, no one could tell me. This company is actually worse than having no prescription. They are a fraud.

If I could give zero stars, I would. Frequently, meds are not filled on time. Customer service is not helpful and only provide lip service. Out of meds again and they refuse to overnight, even though they were ordered a week ago.

Express Scripts is probably the worst pharmacy in the world. I have called 7 times to change care provider and they still send scripts to the wrong provider. As a ** I have been discriminated against.

Express Scripts does not care at all about the patients!!! I was going on vacation and called in a refill, a week later I called back to check on it, and my refill was not even processed. They told me I could have a two week supply approved through a local pharmacy. When my local pharmacy called, they ended up not approving it. They are very irresponsible, and are liars!!! Unfortunately, I learned the hard way! I do not recommend them at all!

Express Scripts is the worst pharmacy I've ever dealt with. They randomly delay medicines that I have refills for and have been on for years. When you call customer service, they have no answers. There is no rhyme or reason for their actions. The only purpose they seem to serve is to be an obstacle to getting prescriptions filled.

Absolutely awful…. They keep sending me back to a retail pharmacy and then refuse the override. I have been without for now. Customer service reads off a script. Won’t listen and places you on hold. They hung up on my pharmacist who took the time to call. It’s been over a week and no one knows what to do. Wish my union would switch back to prior pharmacy. I guess you do get what you pay for. They are horrible.

Horrible service, been dealing with them for years now for my elderly parents and multiple prescriptions. Escrips is supposed to make it easier to get prescriptions for my elderly parents but they are constantly late or don't show up on time so my dad runs out of his diabetes medication or other meds. I call them which is painful and slow process and still takes them weeks to send meds. I have go to the local pharmacy all the time to fill in the gaps This company is a mess and they have one job to do.

Is there a way to give negative stars? I am forced to use this company as I only get 2 courtesy refills on my long term prescriptions. I am currently waiting without rheumatoid arthritis medication for 7 days…AGAIN! They continually decline to fill other medications prescribed by my dr because they don’t feel that they are medically necessary to treat my condition. Worst company ever.

This company is mediocre at best! Customer service lies about the status of medication, there is almost always an excuse of why my medication cannot be filled or is delayed and they constantly give me the run-around. I've gone 3 weeks without my medication because I keep getting delays and excuses on why the medication keeps getting delayed. From prior authorization (which had been submitted) to medication review, to medication being on back order, just for me to call and find out that the medication is available! I am constantly instructed to call my Dr and have them resubmit a prescription two or three times! Or have the Dr. call to verify therapy and prescription. And when I have a question on the status of my medication on their app, have them claim that that is not what they see in their system. They deserve negative stars if it were possible. I know they can do better! DO BETTER!

Very poor experience. First, Express Scripts deceptively had me change prescription to them claiming that they had the correct dose available and they would send via mail. Then did not send- and did not notify that weeny sending. When it didn’t arrive-sat through hours of hold and elevations- bottom line never had it, never could have sent it. Was without medication for weeks sorting it all back out. Never called back when they committed. Never same story twice.

This company has absolutely the worst customer service of any company I have ever dealt with. Every time I have called I am sent to a call center in another country where they cannot answer basic question. Every time I have called I have been given different responses. I now immediately ask to speak to a supervisor. For months I was paying $120 a month for 30 days of a non-preferred medication. As it turns out it would also cost $120 for a 90-day prescription and yet I had to talk to about 5 different people to get that information. I cannot believe they are still in business but unfortunately, they are being used by my employer and they will only give a limited number of "courtesy" retail fills. Allowing customers to use another pharmacy because yours is so horrible is not a courtesy!

This insurance for prescription drugs is becoming worthless. Company now requires a prior authorization on most all my prescriptions. One of my doctors now refuses to cooperate with the insurance company and has thrown me 'under the bus'...I now have to pay full market price for the drug simply because the insurance company and my doctor are at odds...It is unrealistic to require a doctor to justify the prescription to the insurance company...The doctor already exercised his/her judgment when he/she wrote the prescription....Under no circumstances would I choose this company for drug coverage...

I have had to miss my doses multiple times because Express scripts decided to make multiple accounts using my name and when the billing was screwed up and my insurance denied the claim I didn’t get my medication. They sent my bill to collections without informing me that I had an outstanding balance. I most definitely paid my bills so I am under the assumption that one of my other accounts under my name was charged for my medication and that’s why it wasn’t under my main account. I haven’t been able to get into my online account because of this issue as well. All around a terrible company. I’ll be spending more to send it to my local pharmacy, at least I know I’ll actually get my medication safely.

This is the most incompetent company ever. The trip starts with a computer service that needs to be completely turned off. I also don’t want to talk to someone who is just reading from a screen. This should be a smooth process until they add one of the screen readers. The medications are absolutely never counted. The auto-refill is an absolute joke also! Who needs 90-day refills every 60 days? Dishonest pharmacy.

Today Express Scripts called me. Then they asked why I called them. They said they cancelled my prescription for ** because the doctor didn’t answer their request. I have been on this drug for over 20 years. My wife had the exact same experience. They are a worthless company. I suggest that before you change your part D plan you verify the mail order pharmacy is not EXPRESS SCRIPTS. Good Luck if it is!!

Pharmaceutical company I have ever worked with. They don't care about about the patient. The doctor sends in the prescription and it takes a week and a half to get here. I can go to Walgreens or CVS and get it the same day, cheaper than getting it through Express Scripts.

I would give Express Scripts 0 stars if I could. I run out of my prescription medicine every time it time for Express Scripts to refill it. Customer service lies about the status, especially shipping. They will place you on hold forever most likely hoping you hang up. The way they have it set up is they "start" to refill my order the same week that I run out of it. Then it takes them 9-10 days to "process" it. Then since it is temperature sensitive, they will only ship it out on certain days. This results in my being out of my prescription for 2-3 weeks. Horrible company and awful customer service.

I would write this zero stars, if I could. Worst customer service and horrible company, wish my employer did not choose them for our prescriptions. I can't believe they are still in business. Please CLOSE down.

Express Scripts refuses to fill my order as written by my doctor. I require a very inexpensive pill called ** because I had to have my thyroid removed several years ago. I didn't have any problem getting my prescriptions which are required to be brand specific until I went through Express scripts. Every time a prescription is called in they deny it. The office manager of my doctor is very patient and provides an appeal every time because she knows they're going to deny it. They are now denying every refill that I'm supposed to get. They won't send an emergency prescription to get me through until the appeal process is over, and they're not sending my prescription somewhere else so I can get it filled somewhere else. They're actually only saving me about $35 on this prescription.

Would give Express Scripts a zero if that was a choice. I have to use them because I have Tricare. Don’t understand why Tricare continues to use Express Scripts when the average consumer rating is 1.8. I have only read negative reviews. The patient co-pays are frequently not cheaper than other pharmacies and are raised every year. When I called to ask about how to find an EOB and said the word (damn), was told if I continued to use foul language, they wouldn’t be able to talk with me. Shouldn’t have bothered to call, not much help. Have read they are supposedly being investigated but haven’t seen any changes. If you have a choice, DON’T use them.

Unfortunately, If I want to buy 3 months of scripts at a time, this is the only pharmacy that I can use with my insurance. I have RA and cannot miss my medicine. Express Scripts fills the prescription on time but the processing and shipping are incredibly slow. This time I went without my medication for 4 days. When I ask to speak to a manager, the manager acknowledges the mistake on their part, apologizes for the delay, and ask if there is anything else they can do for me!!!! What can they do for me???? I pay my invoice on time...They can deliver my medication on time as well. Their practice is truly unacceptable. They fill several of my prescriptions. This year alone, I've gone without meds 3 separate times.

Express Scripts is the worst pharmacy I have ever encountered in my life and I am a pharmacist. Customer service is terrible. There is no communication. Prescriptions are just magically cancelled. Valid prescriptions are not filled or customer service says they need permission from the doc to for a prescription the doctor already wrote that is in the Express Scripts systems. Mail order items don’t arrive and are lost and Express Scripts says to go to a local pharmacy. This business is a total nightmare.

I’ve been forced to deal with Express Scripts on and off for 20 years. Never have I had a good experience. Once I needed 10 boxes of a med and they sent 10 doses. Once they just stopped sending my kid’s med because they stopped carrying it but never informed me. Most recently they cannot provide the generic of a drug and will not fill with the brand name.

Oh, Express Scripts, how do I even begin to extol the virtues of the most staggeringly incompetent and breathtakingly dishonest company I've ever had the misfortune to encounter? It's truly an art form how they manage to embody such a perfect storm of ineptitude and callousness. Zero sympathy? Check. Zero compassion? Check. They’ve got it all. Every single time, without fail, they manage to be late on deliveries. It's almost as if they take pride in their utter inability to deliver medications on time. And when they inevitably lose these crucial medications, do they show an ounce of remorse? Of course not! Apologize? Don't be ridiculous! Why would they bother to acknowledge the horrific inconvenience they cause? But wait, it gets better. The pièce de résistance in this tragic comedy is the fact that Blue Cross Blue Shield has actually partnered with this farce of a pharmacy.

This is the worst company. I am appalled my union uses them and their subsidiaries for prescriptions. Every union meeting I will be complaining about Express Scripts from now on. The customer service is awful, all they care about is profits.

Express Scripts has been nothing but trouble from the first time I was forced to use them by my insurance, and their parent company, Cigna. Medications are not filled as ordered along with long delays and inaccurate and inconsistent information by representatives trying to placate the consumer. I am constantly being called to verify my doctor and then orders are then changed to minimize quantities and increase my out-of-pocket expenses. This company, and its parent company, should be held liable for the mismanagement of patient care. No wonder this company and Cigna are rated the worst in the business. I am trying hard to break away from them but my employer uses them because of the cost vs the care provided.

I have had bad experience with this company. Sometime back, they automatically charged me for branded med cost when my prescription was for a generic. When I called, they told me my prescription was for branded - which was not true. Then I compared the Manufacturer name on the "branded" meds they had just shipped. It was the same as the previous shipment for which they charged my generic price. Once I told them this, they adjusted my account. Now more recently, they just increased the price of my generic drugs from ~$10 to $45. This drug is on their list of $10 for 90 day supply "Low Cost Generic Drug". When I called them, they are giving me a canned response that prices have gone up, though the pricelist they published says prices are valid until June 30, 2024. Stay away from these guys.

Please if you're looking for insurance for your employees, do not use Express scripts as part of their benefits. My doctor started me on a medication, and the initial process to get this approved, even though my doctor requested it, was near impossible. We had to go through a "pre-approval" process which consists of the insurance company deciding if they would allow me to get the approved medication, regardless of my doctor's requests. Needless to say this took 2 months of back and forth, 2 months of not being on this medication!!! Then there was a nationwide shortage of this medication. So it was a matter of going month by month hoping my pharmacy could get it in time before I ran out, which of course didn't happen. Now Express scripts has decided to deny my medication because they want me to fill it in 3 month increments.

I recently moved to a location where there are not a lot of pharmacies around so I switched to Express Scripts to have my prescriptions delivered and it has been nothing but a nightmare since I switched to them. I'm a type 1 diabetic that has an insulin pump and a blood sugar sensor anyone that knows anything about insulin pumps and blood sugar sensors knows they are computer programmed to be replaced every 10 days. Every single time my medical equipment has been ordered it's taken them 12 days just for "processing" and then another 5-10 days just for shipping. They have the audacity to tell me that because of their processing delays I could pay almost $50 for overnight shipping and this is after the $300 copay I already paid.

Express Scripts has the worst customer service department that I have run into in many years. I‘ve been trying to fill a prescription for the last couple of months. When I get to talk to a human being it’s only for a short time because they have to transfer my call to someone else. From there I then find out that I now need a prior authorization for my medication and it needs to be for a 90 day supply. I’ve been working on this for a month or two to no avail. I finally spoke to a supervisor in customer service a few days ago and she made it sound like it was taken care of.

The worst ever Online pharmacy!!! For the last 3 weeks I've been calling regarding a certain prescription. They keep telling me that the medications on order will soon be processed!! Then the following day for the least 3 weeks their site says delayed!!! So at one point the call center contacted their Pharmacist and no less than the pharmacist said I am already available for the refill!! So different dates different person I spoke to said they were able to change in their system and the following day it will be released soon!!! Now this is the third week of me calling them everyday and is still delayed!! Their system said my medication is to be released on 8-8--2024. I have a feeling by this date I will be dead already. Should I die now!!! This is just for recording purposes. How inefficient express scripts and Cigna are!!!

Worse experience ever, the name is Express Scripts, however it takes two weeks to get your medication, God forbid you need it to function, or to stay alive, your out of luck, I will never use them again, never.

If I could give 0 stars, I would. This is, by far, the worse route to receive medications. I’ve been waiting for my meds for 8 days now, which is beyond the 7 days! Although, I’ve called ES for 4 days in a row, escalated my request and told ES I was out of medication, days ago. They don’t care. Because of Express Scripts, I’m imbalanced and feel awful. I wish I never switched from CVS.

If I had the option of zero stars that would be my choice. I am going on vacation but knew a medication would be eligible for refill after I left. I called and was told it was “no problem” to get a vacation refill a few days early. They then denied it. Said the doctor needed to request the “appeal”. Doctor tried and was told the pharmacy had to. Pharmacy tried and was told it was the doctor. Four days later Express Scripts denies everyone and says I simply can’t have it at all. Now I will be without an essential medication for more than two weeks. They do NOT care about patient health. They only care about the money I give them.

Rotten customer service. If you have a choice, do NOT use this vendor. I've canceled all of my prescriptions with this company. Since this site requires a minimum word count, here's my AI-generated review about Express Scripts pharmacy mail delivery and customer service:

Quite possibly the worst company I've ever dealt with. Customer service reps tell me different stories each time I call about order status, and my prescriptions are constantly out of stock. When I ask about inventory updates no one can give me a straight answer - regardless of whether or not I am out of my medication. Trying to get preauthorization from your doctor? Good luck! I had to wait two months of rejections from their pharmacists. My doctor called in repeatedly over the course of that time. Nothing was tracked. I have never dealt with such an incompetent business in my life.

I have been an Express Scripts customer on and off for over 10 years. During that time, nothing has ever changed. They have consistently been negligent in providing our prescriptions to us. I have NEVER been a customer by choice. I am forced by my medical insurance plan. They are the worst pharmacy I have ever done business with. Express Scripts always has some excuse as to why we never receive our prescriptions. When my doctor sends in a prescription, I have to call to verify they have received it, tell them to fill it and call back multiple times to confirm that they are processing and shipping it. My doctor sent in a prescription on the 3rd of the month.

Their services sucks. They are never helpful. They put a hold on every medication. Can’t login on the app says denied. Can’t login on the website says password is wrong no matter how many times I reset it. This is a horrible company that should be out of business and apparently no one likes them.

I switched to "Express" Scripts with the promise of quick turnaround and convenient home delivery. I have now waited 7 days for an update to my doctor's script. They have not even started processing as of today. I have no idea how this company is still operating. I guess there are some that have no choice but to wait and can't get out to a pharmacy locally. Safe to say, this is my LAST order from Express Scripts. 0 stars!

I literally hate this pharmacy and you will too! You have to be your own representative. My medication costs $4000. My insurance covered 50% and I paid the remaining $2000. I updated my address because I moved a month ago before I placed the new order. The representative confirmed the correct address with me over the phone. She called the PCT team to get the order started. The PCT rep correctly noted my address in the notes, but for some reason they used the address that was listed on a canceled order from 3 months ago! Just like that, my $4000 was delivered to the wrong address! They admitted their error but said they can’t replace it without approval from my doctor.

DO NOT TRUST EXPRESS SCRIPTS!!! Express Scripts is completely unreliable. I put in an order for a prescription they said they had in stock and the order was put into processing mode. I called the next business day, they said it was being put on ice and getting ready to ship. I called the next 2 days and was told the same thing. I called the day after that and had the order escalated because I was out and they said it had moved to fulfillment and was waiting to ship out but not to worry, that I would get my medication because it was in fulfillment.

Worst pharmacy ever! If I could give zero stars I would!!! This was my first and will be my last time ever using them. My dermatologist filed a prescription through them and they applied a coupon to my medication. A few months later when I needed a refill, I went through my paperwork and logged online to my account and hit the refill button. I was unaware that Express scripts lost their contract two months prior and never notified me that I would be charged full price. They charged me full price. When I made a dispute through them, they waited a month to let me know that they could not issue a refund. Do not get your medications through them!!!

Horrible if you ever need to talk to customer service. Computer fights you every step. Waste of time. I am definitely finding something else. Customer service keeps putting you on hold. Yes save time. Go somewhere else.

I do not even want to give them one star. This service is supposed to be quick and easy. I have to wait 3 weeks until I can get my meds. PLEASE DO NOT waste your time with Express Scripts! Amazon and other pharmacies have quick and better ways to get your meds. I have called 2 times and am told there is nothing they can do, they can not expedite to get meds sooner.

My husband lost his job suddenly. We had to switch to a plan with my work. I called Express scripts to transfer my prescriptions to Walgreens but they refused to do so unless the pharmacy team at Walgreens called them. I asked for a direct pharmacy line but was told they would have to call through the general line and wait for a rep to speak with. They are essentially holding my prescriptions hostage. Avoid express scripts at all costs if able.

I tried Express Scripts because of horrible service from my local pharmacies and my refills being late constantly. Express scripts promises the world but let me tell you they do not deliver on those promises. I was told I would have my script delivered in 7 days. I was going to be without meds again but they insured me that it was because it was my first time filling through them. That was a total lie. It’s been 15 days and the tracking number was finally sent to me and my script shipped yesterday and sat all day today in Kansas City while I am in Denver. This service is absolutely the worse. I never thought it could be worse than my local pharmacy but I was definitely wrong in thinking that. I would give ZERO STARS but this review site makes you give at least ONE STAR even if they don’t deserve ONE STAR. Find another alternative this one is terrible. If you need meds at a certain time do not rely on these people you won’t have them when you need them.

This company is horrible, I wish we had different insurance. They can't explain things well and talk in complete circles. The pre authorizations from my Dr. aren't ever good enough and I'm always stuck in the middle without my medication. They want me to jump through hoops to get medicine prescribed by a Dr. They have too much power to be able to deny prescriptions coming from a Dr. who went through years of intense schooling.

This the ABSOLUTE WORST company I have ever dealt with! Their business practices and customer service are atrocious. The employees are completely incompetent! I have been dealing with them for months, yes MONTHS, trying to get my medication on time. They deny my medication EVERY SINGLE TIME even after I get a PLA (plan level authorization). I would not, in a million years, deal with this company if I didn’t have to!

This company is the worst. They don’t care about your health only their profits. They are the rudest I have ever encountered. They speak over you while you are trying to speak you are on hold for a minimum of 30 minutes. Every prescription needs an approval they refill expired prescription instead of the one the doctor calls in. They do not listen they only are concerned with their own opinions. This is the worst company on the planet.

I swapped to Express Scripts thinking this would be the better way to go but wow was that a slap in the face! This pharmacy will not contact your doctors office for any type of information! They tell you to contact the doctor's office... I didn't think that was my responsibility!!! I will be transferring my scripts back to a local pharmacy and would NOT recommend this organization unless you like high blood pressure & anxiety!

Express Scripts by McCain Foods USA, Inc. It is a company who does not care about its customers. My wife is currently battling Carcinoma Stage 3. And this company blocked our local pharmacy from filling our prescriptions. It's a horrible experience to fight with the prescription company, while also fighting cancer to stay alive. I really am considering another employer, because of this express scripts. In our opinion it's completely a negative company. If I could put negative stars, I would.

Absolutely terrible. Every prescription I order takes weeks, sits on "processing", requiring me to call them two or three times. Always an issue. If I didn't have to use them through my employer, I would never. Stay away. All the bad reviews here are accurate.

I am a new user to Express Scripts and could not be more displeased. They received two Prescriptions for me and have fumbled them utterly. I have called 5 times in the last three days, they have been unable to even get them started accurately. Every time I check the online orders on the website, it has changed. This was all supposedly fixed after the third call, but by the next morning, it shows as cancelled by me. Which is ridiculous! And the med names had been changed as well. So more days without my meds and more calls. They hung up on me on the 4th call and now I am sitting on the 5th call, 33 min on hold thus far, trying to get back to what was decided on the 3rd call. Not feeling hopeful at all, though.

I was feeling ill and took a COVID test -- it was positive. My doctor recommended I take ** since I'm at high risk. The Express Scripts "discounted" price for five days of **? $1326. Why do I even have insurance?

If you suffer from anxiety these people will make it 10x worse! Never in my life have I been lied to by 3 different people in one sitting. They will lie and say your order is sitting on ice, charge your card…. Then cancel your order out of nowhere! I’m absolutely sick of dealing with them but they try to bully you into only using them.

I strongly do not recommend using Express Scripts. They are overly picky, Drs have to go back and forth multiple times and take daysssssss to process any order. Give yourself a good month for a refill because they take soooo long.

Worse experience possible! This company promises to be easier and faster. Terrible customer service and no accountability. However, they are full of excuses. I have been trying to get a prescription from them for four months. Stay away! Absolute joke!

If you have a choice, do not use this company! There is a reason every review is 1 star. They send your medication late, never update records or notes. No departments communicate. I have been on a medication for years, flawless deliveries before. The moment I switched insurance which, and they only allows this company to dispense everything went bad. Every single dose was late, they have the same problems every 6 weeks I have to call and explain the same thing to them, no one wants to listen, and it’s hours of time wasted. Every single time without fail, you will call and they will have “unusual high call volume” and you will sit and wait. It’s not unusual if it is all the time, look up the definition of unusual. You have usual call volume, but are a terrible company and the only people who use you are required to without a choice.

Can't log in. When I was finally able to talk to a representative their comment was "Oh that, we've been having problems with the login, sorry". And that is it, no explanation, no etc, nothing! The representative didn't seem to care, just acted like it was business as usual.

Worst service ever. My prescription was lost during delivery, which I understand accidents happen, my complaint is with the way they handled it. They do nothing to aid the customer in getting temporary medication until the shipment is found and the carrier has 30 days until they have to report your medication as lost/damaged. If you are lucky enough to get your doctor to send in a temporary script to the pharmacy, you then have to call back and forth between the pharmacy and Express Scripts until you can get your insurance to override to fill temporarily since technically it was already filled through mail order. When the lost/damaged script is finally found, you still have to wait until the shipment is received back before any refund can be issued. By that time, you are up against coordinating another temporary fill and the cycle continues with zero help from Express Scripts.

Express Scripts sent the wrong form on insulin for a second time, charged me, and refused to refund my payment and take the incorrect insulin. Since it happened one other time, I am very specific when I place the order. The first time they said they would make an exception and grant a refund, but the second time they would not take responsibility. On my first call to Express Scripts about the mistake being made again, their pharmacist confirmed the prescription should have been filled as I asked. On the fourth call, another pharmacist confirmed this, but tried to say it didn't have to be. The agent said they would accept responsibility that the agent did not submit the request correctly and she would receive training, but they would not take responsibility for the mistake or refund me my payment.

I've had ** on order since February 2024. They have not been able to fill a single order. I'm told to call every week to see if it's in stock, why should I have to call? They have the script, fill it.

Worst pharmacy. They always decline Life saving medication for saving money for them. I have been declined multiple times for my diabetic medication as well as for my high cholesterol which makes it a deadly combo for several heart and health issues. Please don't use them if you want to be alive!

They do not provide transparency on your coverages. It's very murky and should be open to ask about what you pay for. Neither the app, website, customer service or any other entity is able to be clear about what my plan limitations are.

The worst customer service agents in the world. Poorly trained, poor English, poor everything. It appears the vast majority of the employees in the USA have just received a GED, placed on the phones remotely in the cotton fields of Mississippi and away they go. Incorrect information given when dealing with medicine is a disaster. Shame on you Cigna and Express Scripts and especially Accredo!

I was lied to point blank. When I initially called to inquire about **, I was told a 3 MONTH SUPPLY along with my health insurance would cost me $195. I paid them the $195. They took my money and sent me a 1 month supply with no refills. I felt robbed! Taken advantage of.

Terrible. Money you think you are saving, is not worth it. 3 months to get it right. Total failure. Only found out when medicine ran out, and nothing that was promised done. New promises also came up unfulfilled.

I agree with everyone of the negative reviews! The 3 times we've ever tried to refill or get a new prescription through them, it sat in limbo for weeks and we couldn't get it through the pharmacy because insurance was already billed thru Express Scripts. This company should be shut down!

If I could give it 0 stars, I would. Express Scripts has an unethical and bullying business model just shy of "I'm not *saying* me or my compadres would burn down your pharmacy if you don't pay me, but it would be *unfortunate* if something were happen to your medications." I spent years fielding regular calls from them to switch away from my VERY NICE AND CONVENIENT neighborhood pharmacy. I always said no. I liked walking to my pharmacy, I liked being able to get my meds same day as prescribed, I liked being able to easily talk to a pharmacist and look them in the eye. But it turns out Express Scripts is in cahoots with my insurance so one day I went in and my meds costed almost 4 times what they had the month prior (it was already $60 a month). I now had the option to use Express scripts for all long term meds OR not be able to afford them.

I was contacted by Express Scripts regarding a medication I need to be on. I spoke with the pharmacist for 45mins. He assured me all they need is a new script from the Dr and they can ship me 90 days worth of meds. I have the script sent over within a few business days. Once the script was received all of a sudden the medication is no longer in stock with no date of restock. I proceed to call daily and told that the prescription would only be filled if I called not automatic even though they had the script on hand. After calling for almost a week daily the medication was finally in stock. I spoke with the department to verify my address and told the prescription would be sent to me by May 30th.

Every time I call, I am on the phone for hours and they cannot seem to figure out my account and to determine if I am in the next price tier. They have to add it up online. If I call back I get different and Inconsistent information. Phone numbers rarely work, send you to a fax line or out of service. I have never gotten the same price on two separate phone calls.

I have had several orders processed through Express Scripts. They claim a 3-5 day window of arrival once RX ships. However, I have never received an RX in under ten days from the time it ships. On my latest RX, I have called three times and requested to pay $18 for two day shipping so I don't have to stress about running out. I have 11 days of medication left. A supervisor promised that she set this up on 5/19. Today (5/20), I checked and of course the RX shipped without the two day service that I requested. Now I have to run the risk of running out before the RX arrives and developing life threatening blood clots, severe pain, and PTSD. I don't understand how a company charged with providing medications can be so incompetent!

This Express Scripts are far from the truth because there is nothing express about them. I requested a prescription to be filled and I have been given the run around for weeks about filling my prescription and I'm still waiting for my prescription to be filled three weeks later. Customer service is horrible and the pharmacist acts clueless. They do not have your best interest in mind and I recommend to anyone who experience issues with this company. Please take time out of your schedule and report them to BBB and Texas State Board of Pharmacy and file a complaint at **. Maybe you should report them to the Texas Attorney General Office as well.

I was written a prescription by my doctor. When I went to pick it up I was told that my pharmacy had no record of it. Apparently it was routed to Express Scripts for pre-authorization. A few days later their website said that the preauthorization failed, and that the preauthorization was successful as two separate line items so I contacted Express Scripts to ask why there were two separate conclusions and also which was valid. I was told that they were both valid but that the prescription was covered. I called my doctor to re-submit my prescription but apparently that duty fell to Express Scripts. Once they did submit the prescription it came back at several hundred dollars, not the dollar or so quoted on their website.

First of all where to start please don’t use Express Scripts for mail delivery. It’s horrible. They never send my son's medication on time. We always have to reach out to his Dr. for additional medication & then it’s not delivered on time. Do yourself a huge favor and stay away from express scripts for mail & also don’t waste your time calling in. You will get the runaround.

Horrible, can't get ahold of a human that can actually help you. Today I called about a letter I received from them and after talking to 3 different people, I was transferred again and basically sat on hold for 20 minutes and no one could help me. They are awful....

I haven’t any issues with their meds since I’m unable to open their child proof caps! I’ve call customer service and requested that they stop sending my medication with these lids! Deal with Express Scripts' customer service you may be better off talking to a tree! Note not all their child proof lids are defective but some I had to put in a vise to open. Now let’s talk about sanitation.

Express Scripts is the most corrupt PBM (Pharmacy Benefit Manager); their Parent company is Cigna, they own Accredo, CuraScript, etc., they place profits over patients, institute duplicative & confusing guidelines and deny the majority of prior authorizations. Customer Service is horrendous and can’t actually provide any assistance! This organization needs to be investigated!

I am trying to get a billing issue resolved with a previous account I had through Express Scripts via a former employer. However, the only thing the Express Scripts customer service rep will do is bounce me over to my current health insurance plan, where I have no balance. I can't get my issue escalated or dealt with, so I just get emails constantly from Express Scripts saying I have a balance and they're holding my medicine until that balance is paid. Except I can't pay that balance because it is for a previous employer on an old healthcare plan. So now I'm stuck in this limbo.