Express Scripts Reviews

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About Express Scripts

Pros
  • Mail order service available
  • Cost-effective prescription options
Cons
  • Frequent prescription management issues
  • Delays in receiving critical medications

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Express Scripts Reviews

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    How do I know I can trust these reviews about Express Scripts?
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    Page 1 Reviews 0 - 10
    Coverage

    Reviewed April 29, 2025

    Great insurance, $500+ a month. Won’t cover my migraine medicine (10 pills of Sumatriptan), claim it’s “restricted” so I can only pick up less than 10 (what’s not enough). And the major hospitals near me are not within network. 🤡

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    Reviewed April 29, 2025

    I have been getting my medication for 7 or 8 months for 25.00 a month using a discount card and my insurance. Now it goes up to 600.00+ because they said I need to pay my deductible before they will apply the discount card. I have been getting this for months and now they all of a sudden decide to change it? Why?

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      Customer ServicePricePunctuality & SpeedOnline & AppStaffProcess

      Reviewed April 29, 2025

      If you can, avoid ES at all costs. My new 2025 insurance requires me to use them. Even if I don’t actually get things filled through them, they’re my overall PBM. I have had to go more than two months without a medication because they didn’t manage the prior authorization (for something I’ve been on for years). There are constant delays in service. On one of my prescriptions they keep trying to fill 7 days after I run out. So that means they process 7 days too late, then can take days to actually deliver. Their app is terrible. There’s no chat option or email. You always have to end up calling. Once the price I was seeing and the actual price were off and ES wanted me to get on the phone with THEIR IT. Why would I talk to your IT to trouble shoot a production defect? The phone reps argue with you as if it’s a nonprofessional conversation on the street. The original reps can’t help at all. So you always have to talk to a manager.

      Who say things like the patient knows and manages their own medication it’s not ES fault for X. Their the PBM they manage everything about my prescription plan. Many times when they screw up an order they try to get you to PAY for faster shipping. Then you have to argue with them for free faster shipping. Then they tell you that you should be thankful. Express scripts also has no clue about the laws. If you’re managing accounts in different states you should probably know the laws of any given states pharmacy/prescription service. They try to hard to make you fill three months at a time. In many cases not giving you any other option. Which should be fine but my state only allows many medications to be 30 day supply. Even ones that aren’t controlled substances. So because ES didn’t know they can only fill 30 days at a time I had a big break in my medication regimen.

      If you catch them in their lies then they try to blame the mail for bad service. But when your medication is delivered it’s just some random kid in a damaged personal car. Like as if they use Instacart. So it can’t be the mail. Also, ALWAYS screenshot any messages or status’s on their app. They will change things without a history to go back on and then tell you you’re wrong.

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      Reviewed April 28, 2025

      Express Scripts sent me needles I don't need WITHOUT contacting me and charging for it. They asked me to discard the needles instead of taking it back and not will not issue a refund. Shame on them for using predatory tactics to improve their bottom line!

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      Reviewed April 25, 2025

      Been on Cymbalta Duloxetine 60 mg generic for years w/o changing dosage. Had to switch to Express Scripts since hit Medicare and their drug doesn't seem to work as well... Menopause s/sx back especially quick to anger in groups of people.

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      Customer ServicePunctuality & Speed

      Reviewed April 24, 2025

      Express Scripts is anything but "express". 2-3 weeks waiting for delivery only to get email after email stating another delay or some other problem they can't manage. I've only had one experience within 2 decades where Express Scripts came through. Don't ask me how many times they didn't come through.

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      Reviewed April 24, 2025

      Wouldn't recommend using this service to anyone. My medicine has been on backorder through Express Scripts for three months and they can't help me find my medicine elsewhere, even when I find my medicine they refuse to fill it and will only fill the prescription for a premium and half the dosage.

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      Sales & Marketing

      Reviewed April 23, 2025

      I never received a package from them, so tried to switch to retail pharmacy. Now, every time I get a refill from my retail pharmacy it says it's an early refill because they claim that I received a package, WHEN I DIDN'T!!! This company is a scam and I hate that my employer uses them. It's been RIDICULOUS. THEY NEED A CLASS ACTION LAWSUIT FILED FOR NEGLIGENCE.

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      Staff

      Reviewed April 21, 2025

      I have to deal with MONTHS OF DELAYS for critical medications. They cancel without telling you. They say they're contacting your doctor, and I can confirm they do not. They could not care less about your health and well being and I'm so confused why they're in the business of patient care. Avoid using at all costs. It's worth paying more money to avoid the headaches, stress, missed doses, frustration, and absolute incompetence.

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      Customer ServicePunctuality & Speed

      Reviewed April 18, 2025

      Very poor customer service. When ordering a month in advance the order is always late and I run out of insulin. My doctor will then order a temporary script from CVS which is usually denied because it has been ordered from Express Scripts. When I call them they put a "quick shipment" on the order but that does not help. I am told that I need to order two month in advance.

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      Express Scripts Company Information

      Company Name:
      Express Scripts
      Website:
      www.express-scripts.com