Express Scripts

Express Scripts Reviews

About Express Scripts

Pros
  • Mail order service available
  • Cost-effective prescription options
Cons
  • Frequent prescription management issues
  • Delays in receiving critical medications

Shop with confidence

Compare with top companies

Express Scripts Reviews

Filter by Rating

  • (61)
  • (36)
  • (57)
  • (191)
  • (3,372)

Popular Mentions

    How do I know I can trust these reviews about Express Scripts?
    • 4,609,564 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Express Scripts?
    • 4,609,564 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Staff

    Reviewed Feb. 9, 2025

    This is the worst pharmacy in the world. Not professional and make fun of people when you check on the status on your prescription. Stay Away from those people, they don't care about nobody and they should be reported to the Department of Heath.

    Thanks for your vote! Report
    Resolution In Progress

    Reviewed Feb. 9, 2025

    I recently made a request for my usual medication via a phone call. When speaking with the pharmacist, I asked what insurance was on record. While the pharmacist was relaying the information, she mentioned Express Scripts during her relay. I asked her who Express Scripts was. She mentioned that they are a pharmacy benefits manager that offers services in various ways (refills, med. delivery, online ordering, etc.). This was new to me and unheard of until this day; not sure how this company got assigned to controlling my prescription when I have always gone through my doctors. The point here is, I never signed up for their services, and I will be speaking with them to see how, who, and why they are listed under my insurance information at my pharmacy.

    Thanks for your vote! Report
    Resolution In Progress

    Not sure how to choose?

    Get buying tips about Online Pharmacies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer Service

      Reviewed Feb. 8, 2025

      Express Scripts. Customer Service - poor, undertrained, incompetent. Costs - shady as all can be - no copay on 95% of my medications, refill them all at the same time to have them shipped at the same time, just to pay a shipping fee for each one of $20 for all of them to be placed in one box and shipped… 👀 Really $60 to mail out a small box about the same size of if it fits it ships… or a bag no bigger than that of a large size FedEx bag… and it not arrive under 3days as well…

      Expediting Medications - Was out of my CGMs was told as soon as the prescription comes in we will get it filled and expedited out to you. Nope… did you pay for the expedited mail service..

      Prior Authorization - takes weeks for it to go to the right place because of the Dr office calls it in they get told nope you need to call the insurance, insurance says nope call express scripts and it’s a back and forth situation. Resolved by having a conference call.. Insurance company doesn’t expect faxes for over a year. Getting prior authorizations done and accepted - for me 4-5 months for anything diabetic related..

      Thanks for your vote! Report
      Resolution In Progress
      Profile pic of the author.
      Customer Service

      Reviewed Feb. 8, 2025

      Express Scripts refused to pay for my $1600 Paxlovid prescription just because I had had Covid 6 months previously and they only allow one Paxlovid prescription every 180 days. Then, to top it off, they gave me false information about how to get a claim review, refused to work with my doctor’s office, were very difficult to reach, and were rude and unhelpful each time I finally did speak with a live person. After 2 Months, I am still trying to get my money back. Recently, I needed a different prescription refilled, and I learned that they stopped carrying it. A local pharmacy told me it would be faster for me to get a new prescription from my doctor than for their pharmacist to try to reach Express Scripts on the phone, since they don’t answer…..

      Thanks for your vote! Report
      Resolution In Progress
      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Feb. 7, 2025

      Horrible is being kind. Too cheap to seal pill containers sent through the mail unless it is legally required. 2 weeks before a due refill I no longer needed the medication. I was informed by Express that it was already being processed and could not be canceled. So I paid for meds I threw in the trash. Customer service is useless. I guess paying off the right politicians keeps them in business.

      Thanks for your vote! Report
      Resolution In Progress
      Staff

      Reviewed Feb. 7, 2025

      Needed a refill of a critical medication. Had to weed through whether we could refill it because they said it was too soon. Contacted doctor to get updated script. Express Scripts accepted the prescription and was fully aware of the rush. They agreed to have the prescription delivered by February 6th - in 6 days. About three days out, I started checking to make sure the script was on track and if there was available tracking information. Couldn't get tracking info but was still stating the prescription would arrive by the 6th. Today is the 6th and the script hadn't arrived. Called and was told it shipped today and would take 7 days.

      Their focus to me was speaking to the pharmacist to make sure I knew the consequences of not having this medicine. I know the consequences! I spoke to two different people and neither apologized, took responsibility for the delay or could explain what happened. So after jumping through all sorts of hoops to get the script refilled, I now get to jump through hoops to get an emergency fill of this medication. Which will be next to impossible since there is a low supply and had to change to Express Scripts since I can't get the prescription locally!

      Thanks for your vote! Report
      Resolution In Progress
      Profile pic of the author.
      Customer ServicePriceStaff

      Reviewed Feb. 6, 2025

      This company is terrible to deal with. Customer service staff are unhelpful and uninformed. My prescription took over 2 weeks to ship, and almost another whole week to be received. Their pricing is horrendous.

      Thanks for your vote! Report
      Resolution In Progress
      Customer ServiceStaff

      Reviewed Feb. 6, 2025

      An insurance company who outsources their customer service to save money is genuinely the worst to deal with. People rely too much on life-saving medications for that to be delayed or denied by crappy service. I just overlooked a call with one of my patients who was made to repeat her issue to an express script rep over a handful of times. This rep was not listening and not trying to assist in any way whatsoever. After making her repeat herself for the 8th or 9th time, she requested a supervisor, and instead of transferring her to a supervisor like she asked, he transferred her back into the general queue. She ended up hanging up in frustration. This was not the first call to them because prior to this, she was misdirected to her health insurance company, who does NOT handle prescriptions and was unable to assist her. Imagine your lives in the hands of people like this... Sad.

      Thanks for your vote! Report
      Resolution In Progress
      Staff

      Reviewed Feb. 6, 2025

      Awful, incompetent staff. I asked them to cancel one prescription and they cancelled both. Have no clue what they're doing, pharmacists are awful. Staff is untrained on NY state law and doesn't have a simple reference point where they can even confirm before telling you that you can get a controlled substance for over 30 days.

      Thanks for your vote! Report
      Resolution In Progress
      Customer ServiceStaff

      Reviewed Feb. 3, 2025

      I've called every day to try to to understand where my prescription is. Every agent tells me a different story. Their off shore "customer service" appears to merely be a contracted call center with 0 impact into any of the Express Scripts operations. The wild part here is seeing just how many negative reviews this company has. A bad look for Cigna and/or any other company tied to Express Scripts.

      Thanks for your vote! Report
      Resolution In Progress
      Loading more reviews...

      Express Scripts Company Information

      Company Name:
      Express Scripts
      Website:
      www.express-scripts.com