Express Scripts Reviews

I am hard-put to find any reason to complain about Express Scripts. I have nothing but compliments and gratitude for their service. They have excelled on every level for me. They are efficient, thorough, patient and very customer centric. Additionally their prices are extraordinarily competitive. Many thanks!! Patti E.

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every company you have some that are moody and mad from the time they get out of bed. I have all my medications in a bag in the fridge, and my kid put them in the freezer to put his stuff in the fridge. I found out late, they were frozen when I found out. I called Express Script, took three or four times but it was done and I was happy. Except for two people who told me I have enough to last me awhile without asking me why I wanted early refill, it was great experience. I just wished the processing time is less than 5 days, I will keep using them. They are great, and better than my local pharmacy.

I don’t know why there are a bunch of 1 star reviews. Express Scripts flawlessly handles three of my prescriptions and they are always delivered in a timely manner and the customer service is excellent. I am very happy with their service and will continue to use it, I don’t go to in person pharmacies any more.

We Love Express Scripts! Trick is having your doctor hand you your handwritten prescriptions then send pics of them to Express Scripts. My family is never going back to Walmart for prescriptions. Walmart had us all fooled making us think they was cheaper with $5.00 flat rate fees on some meds, only to find out those same meds have no charge on Express Scripts. And the ones that Walmart charges $46.00 for one month supply, only costs $46.00 for a 3 month supply on Express Scripts.

I am a retired NYC prosecutor, paid insurance for 35 years and barely used it as I was healthy. Unfortunately that's not the case anymore and am dependent on Express Scripts PICA plan for life-sustaining medication. For whatever reason injectable medication can only be filled through Accredo an online pharmacy that is so incompetent it's almost a crime. I suspect they hide behind their incompetence to defraud members. It's insane.

First order pricing was reasonable, second order the cost went up 13 times, requested to transfer the prescription out to other Pharmacy, no response at all, very uncommon customer service. Preferred Pharmacy status can be changed monthly. They can changed pricing monthly.

After leaving original review and being asked to reach out to an email address, my issue has been resolved. I received my medication back without an additional charge. I genuinely appreciate the resolution as this mistake would have originally cost me $1200 out of pocket. Would suggest going this route for anyone experiencing something similar.

I recently received a prescription with incorrect dosing information. I emailed three times to get a written response with the correct dosage information, but was repeatedly told to call a pharmacist who was not currently available because it was outside of office hours. It’s hard to believe they are allowed to get away with this neglectful and inaccurate behavior.

This is a company that does NOT care about the health of anyone. They are solely focus on what profit they can make and not on the effects of their uneducated decisions causes. I have called for over a week trying to get a prior authorization approved. I have been denied 3 times resulting in me not having my medication for 8 days. If they would employ people who care and who does not give providers incorrect information this company would be better. They is the most stressful company you will ever have to deal with. I would give them a ZERO if I could.

The fact that they can deny a doctor’s is absolutely ridiculous. I have had two prescription in a month denied! Doctor went through the appeal process and was still denied. They are not doctors!!! I would give them -5 if that was an option.