Express Scripts Reviews

I am hard-put to find any reason to complain about Express Scripts. I have nothing but compliments and gratitude for their service. They have excelled on every level for me. They are efficient, thorough, patient and very customer centric. Additionally their prices are extraordinarily competitive. Many thanks!! Patti E.

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every company you have some that are moody and mad from the time they get out of bed. I have all my medications in a bag in the fridge, and my kid put them in the freezer to put his stuff in the fridge. I found out late, they were frozen when I found out. I called Express Script, took three or four times but it was done and I was happy. Except for two people who told me I have enough to last me awhile without asking me why I wanted early refill, it was great experience. I just wished the processing time is less than 5 days, I will keep using them. They are great, and better than my local pharmacy.

I don’t know why there are a bunch of 1 star reviews. Express Scripts flawlessly handles three of my prescriptions and they are always delivered in a timely manner and the customer service is excellent. I am very happy with their service and will continue to use it, I don’t go to in person pharmacies any more.

We Love Express Scripts! Trick is having your doctor hand you your handwritten prescriptions then send pics of them to Express Scripts. My family is never going back to Walmart for prescriptions. Walmart had us all fooled making us think they was cheaper with $5.00 flat rate fees on some meds, only to find out those same meds have no charge on Express Scripts. And the ones that Walmart charges $46.00 for one month supply, only costs $46.00 for a 3 month supply on Express Scripts.

I am a retired NYC prosecutor, paid insurance for 35 years and barely used it as I was healthy. Unfortunately that's not the case anymore and am dependent on Express Scripts PICA plan for life-sustaining medication. For whatever reason injectable medication can only be filled through Accredo an online pharmacy that is so incompetent it's almost a crime. I suspect they hide behind their incompetence to defraud members. It's insane.

My medication ran out of refill, they pharmacy contacted my doctor office too late, very close to the refill date. As such, I wouldn't have my med for a couple of days. They refused to take any responsibility.

Beware it could take months before you get your medications through this company. I just changed my health plan to Health Spring & Evernorth Express Scripts, and they refuse to send medication I have been taking for 8 years to prevent seizures. They not only want the prescription but the diagnosis & Doctors plan as well.

Could not rate as zero. Express Scripts is the absolute worst pharmacy ever! Not helpful, rude, hang up on you after they put you on hold. Forced to work with them thru Medicare! Not willing to work with customer at all!

I called to ask in advance if they would cover my prescription and the service rep said yes. After rejecting my physician's prescription 3 times over the course of six weeks with repetitive, unhelpful robocalls, I am long out of my meds, and have to go back to my prior pharmacy.

My company uses Express Scripts so I don’t have a choice but every experience with them has been horrible. I’ve gotten bounced around from department to department and each person I’ve talked to tells me something different. My medication that I’ve been using for two years now all of a sudden I no longer qualify for because the Prior Authorization requirement changed. No one can tell me why and when I ask for information listed in the denial letter I may as well be speaking another language because no one can ever give me a straight answer.