Express Scripts Reviews

Great insurance, $500+ a month. Won’t cover my migraine medicine (10 pills of Sumatriptan), claim it’s “restricted” so I can only pick up less than 10 (what’s not enough). And the major hospitals near me are not within network. 🤡

I have been getting my medication for 7 or 8 months for 25.00 a month using a discount card and my insurance. Now it goes up to 600.00+ because they said I need to pay my deductible before they will apply the discount card. I have been getting this for months and now they all of a sudden decide to change it? Why?

If you can, avoid ES at all costs. My new 2025 insurance requires me to use them. Even if I don’t actually get things filled through them, they’re my overall PBM. I have had to go more than two months without a medication because they didn’t manage the prior authorization (for something I’ve been on for years). There are constant delays in service. On one of my prescriptions they keep trying to fill 7 days after I run out. So that means they process 7 days too late, then can take days to actually deliver. Their app is terrible. There’s no chat option or email. You always have to end up calling. Once the price I was seeing and the actual price were off and ES wanted me to get on the phone with THEIR IT. Why would I talk to your IT to trouble shoot a production defect? The phone reps argue with you as if it’s a nonprofessional conversation on the street. The original reps can’t help at all. So you always have to talk to a manager.

Express Scripts sent me needles I don't need WITHOUT contacting me and charging for it. They asked me to discard the needles instead of taking it back and not will not issue a refund. Shame on them for using predatory tactics to improve their bottom line!

Been on Cymbalta Duloxetine 60 mg generic for years w/o changing dosage. Had to switch to Express Scripts since hit Medicare and their drug doesn't seem to work as well... Menopause s/sx back especially quick to anger in groups of people.

Express Scripts is anything but "express". 2-3 weeks waiting for delivery only to get email after email stating another delay or some other problem they can't manage. I've only had one experience within 2 decades where Express Scripts came through. Don't ask me how many times they didn't come through.

Wouldn't recommend using this service to anyone. My medicine has been on backorder through Express Scripts for three months and they can't help me find my medicine elsewhere, even when I find my medicine they refuse to fill it and will only fill the prescription for a premium and half the dosage.

I never received a package from them, so tried to switch to retail pharmacy. Now, every time I get a refill from my retail pharmacy it says it's an early refill because they claim that I received a package, WHEN I DIDN'T!!! This company is a scam and I hate that my employer uses them. It's been RIDICULOUS. THEY NEED A CLASS ACTION LAWSUIT FILED FOR NEGLIGENCE.

I have to deal with MONTHS OF DELAYS for critical medications. They cancel without telling you. They say they're contacting your doctor, and I can confirm they do not. They could not care less about your health and well being and I'm so confused why they're in the business of patient care. Avoid using at all costs. It's worth paying more money to avoid the headaches, stress, missed doses, frustration, and absolute incompetence.

Very poor customer service. When ordering a month in advance the order is always late and I run out of insulin. My doctor will then order a temporary script from CVS which is usually denied because it has been ordered from Express Scripts. When I call them they put a "quick shipment" on the order but that does not help. I am told that I need to order two month in advance.