Express Scripts Reviews

There is a wall of one star reviews. And I’m not discounting any of them at all. However, just off of my own personal experience. I have never had a single problem with these guys. The prescriptions have always been on time and exactly as ordered I have never had to go a day without because of these guys these guys have been nothing but good with me. Maybe I am just very lucky to not have had any issues with these guys yet.

One of the best customer experiences I've had lately (considering many companies have gone to AI/have useless representatives). I was emailed that my estimated shipment would occur on a certain day but two days before the estimated arrival, I saw that the order was still being processed with a then estimated shipment time of 3-5. Due to an extended work trip, I needed the medication by the originally specified email. I called and spoke with two representatives, the second of which updated the shipping method to be overnight once the order was processed without charge or other penalty. They arrived on the exact day the original email stated, and I am happy I'll have my medication for the duration of my trip. I removed a star because they were poorly packaged. All of the boxes were opened/crushed. Thankfully, the blister packs were intact and my medication was preserved.

Took a little bit but came as submitted. I'm sure they have to jump through all kinds of DEA hoops. Very good service for a huge outfit.

Absolutely appalling business practices. Refused to cover a prescription my doctor ordered. I appealed and found out no doctor or even pharmacist reviews the cases just customer service agents. Your doctor calls and discusses your private medical information and has to try to describe why you need a medication to someone with ZERO medical education. No medical degree. They decide if you get approved or not. I am surprised this company hasn’t been sued yet. The icing on top was listening to the customer service rep suck on her vape the entire time she was telling me why my doctor’s prescription was not acceptable.

TriCare for Life Express Scripts via EVERNORTH Heath Services. Recently prescribed Farxiga (Express Scripts, without, consult changed to Dapagliflozin as suitable substitute). The prescription languished in approval purgatory until I had the physician's office call Express Scripts direct. The newest hurdle is Express Scripts cannot fulfil the prescription because payment is required. I do not share my credit card, debit card, nor banking information with Express scripts because some years ago my personal information was released by an Express Scripts contractor. I receive a bill for my prescriptions and pay, upon receipt, by check, via mail. I've never failed to pay for my prescriptions. Now however, an arbitrary $150.00 limit has been placed on accounts due. Two of my prescriptions exceed that amount, so should I require them they demand payment to release one.

Date of Transaction: 06-21-2026. Amount owed: $132.00. Express Scripts did not commit to providing any services to me because I never requested any services from them. Dispute is for receipt of product that was not ordered and or requested i.e. Dexcom G7 sensors that I have been getting from Luke AFB Pharmacy for the past 4+ years. I contacted Express Scripts this morning upon receiving the product and was informed since the order was filled and received, I could not return the product, nor did they offer to write off the product which I fully understand however this has completely thrown off how I receive the prescriptions from Luke AFB.

I work in a medical office for 15 years and not once in 15 years have I ever had a good experience with ES. ES staff (outsourced to non-USA countries), keep transferring my calls. NO HELP AT ALL.

This company will always try to get you to do their work for them. I have been getting a life saving medicine from CVS for several months. Then after an endless back and forth, they tell my pharmacy that they are not allowed to fill my life-saving med. So I ask them what to do, and now they want the doctor to send the prescription to them so they can take another week to send me the life-saving med. I told them they can call the pharmacy and they will simply transfer it over. They said I have to call them. I told them i am not their employee and they could call them for the transfer.

Zero stars, do not recommend. By far the worst RX company I've ever dealt with. Just running around in circles trying to get a prescription approved and my issued resolved.

USPS sent my prescription on a tour of the US after we changed address (change of address was completed well in advance of ES mailing prescriptions). My prescription was delivered to a random parcel box in AZ but I (now) live in WY. I have no idea why it was delivered to AZ but USPS will not refund the copay and ES refused to help seeing as it was "delivered." I will never use this service again as there are too many factors out of my control.