Express Scripts Reviews

Accredo was billing me 16k for I'm still not sure what since my medication although I had copay assistance. Apparently, they were not collecting the copay amounts or the copay companies were not covering the 4k a month my meds cost. Finally, they racked up about 16k + they were billing me and refusing to send my meds.

I was blessed to connect with Dillon J who rectified the problem. Unfortunately, I still have to fill my medication through Accredo and although I'm no longer on the hook for their exorbitant and I suspect fraudulent billing. I've now missed over a week of medication. I live in fear of having a relapse/MS flare. I can't drive because of the possibility of renewed symptoms.

Please don't limit sick people to Accredo. It's cruel. I thank God for Dillon J, a supervisor at Express Scripts for his handling of this situation. In my 2 year ordeal with Accredo, he was the only competent and empathetic employee I encountered. We are not the enemy. We are sick people who are just asking to be treated fairly and with compassion. Did I mention I paid for this insurance? This matter was settled Thursday and I was supposed to receive my meds Friday. It's Monday and ACCREDO screwed up again. Express Scripts please don't limit us to using Accredo.

As a customer for years previously, I always paid for my prescriptions. For Express Scripts to threaten me through one of their representatives immediately was astonishing. I was shocked. I informed the representative that I wanted to speak to a supervisor. The supervisor was respectful and was moderately helpful in resolving some of the issue. She offered to discount the payment to half. I agreed to pay the $25.00. While I was not thrilled with paying twice for the same prescriptions from two different pharmacies, at least she gave me a discount. However, the fact that their first response was to threaten me with sending me to collections over $50.00 for medication that I a) have not yet received and was trying to cancel and b) that I already had filled at another pharmacy was just unprofessional and vindictive.

This (unfortunately) appears to be the only mail order pharmacy covered by my new insurance plan. The last one was wonderful; I used it for years and never had an issue. I had to switch because my insurance changed. I've only tried to have three prescriptions filled with Express Scripts, and somehow they managed to royally screw me over on all three.

Again, I'm familiar with this system on a professional level. I'm an organized guy. I know how to track my refills and request them with enough time for both my doctor's office and my pharmacy to process everything before I run out. My refills usually arrive with time to spare, or so was the case with my last pharmacy. NONE of my prescriptions with Express Scripts have arrived on time despite my requests being sent weeks in advance. I've run out of different medications three times now, the consequences of missing each ranging from mood instability to actual physical pain. And it's not an issue on my doctor's end; they get the scripts written and sent to Express Scripts within a couple days. So why is it that Express Scripts takes ages to process and ship a simple refill?

Their prices are also unhinged. They give you an option to set a charge limit to any card on file, but the MINIMUM the let you set is $100. You're better making sure they just don't ever retain a card on file to charge, but if you do set a minimum, don't expect them to bother to notify you if/when they need you to confirm the charge before processing your prescription. Do they have your phone number and your email on file? Yup! Will they use that information to let you know when action is needed on your end? Apparently never.

I only found out my prescription needed me to confirm a $105 charge (yes, WITH insurance. Also this prescription costs $5-10 dollars at every other pharmacy, $20 at most, but Express Scripts wants me to fork over $105 for the privilege of having it delayed without any notification) anyway, I only found out about this delay when I was forced to sign into my account to grab the tracking number for another order that I needed to schedule for redelivery.

Why did the other order need redelivery, you ask? Well, they'd required my signature for it of course, without bothering to informing me of that requirement. So after TWO WEEKS of processing, it was finally shipped and reached my doorstep in the middle of a workday. Two days after I'd already run out of that medication, by the way. But with no one home to sign for it, the post office left me a lovely little "we tried" note. I've been on this medication for a decade. I've had it delivered by my last mail order pharmacy for YEARS and not once have I needed to sign for it until now. I can only assume that's Express Script's company policy for some reason, which would have been fine if 1) they didn't take two full weeks to process the fill and 2) there was some way to request delivery on specific days so I could, oh I don't know, BE THERE.

So not only are my prescriptions an order of magnitude more expensive at Express Scripts than anywhere else, they also take twice as long to process and come with zero attempts to notify me when there's an issue. Don't even get me started on their customer service response times. Their message center has the standard "we usually respond in 24 hours, up to 72" or something along those lines. You can expect a minimum of 48 hours, and that's if you're lucky. The only real way to get anything resolved in a timely manner is to call them, and even then you might be out of luck (as was I).

With Express Scripts, you'll have to make sure you request your refills at least three weeks in advance if you don't want to run out of your medications. You get to roll the dice and hope your meds get delivered when you happen to be home, otherwise you'll get to play a game of tag with the post office. There is an astounding lack of communication if/when anything goes wrong with your order. And you'll pay wildly more than any other pharmacy for the privilege. Personally, I don't see the appeal.