Express Scripts Reviews

Nothing but excuses! Same problem over and over, 'convenience' ends up being a huge waste of time with me being out of meds for over a month...'prior authorization is required.' Ok fair enough, they send a form my doctor has to fill out and fax back, they refill after a 45-day delay. I go to refill again, and it's the SAME STORY... Never had this problem with CVS... They keep blaming my insurance plan and after speaking with Anthem, they tell me it's NOT... POOR management at Express Scripts! After my numerous phone calls to Express Scripts and chronic 'surveys' all with the lowest ratings, they don't do anything to rectify...my last call to them I cancelled ALL my medications through them and will have my doctor go back to refilling all through local CVS which also isn't great, but I can see now a HELL of a lot better than this crapola Express Scripts!

I nor my doctor were never informed that they took over the pharmacy services for Optima Health. They are NEGLIGENT. In addition they switched to another supplier and NEVER TOLD ME NOR MY DOCTOR. AGAIN, THIS IS ABSOLUTELY TOTAL NEGLIGENCE!

They took over 1 month to refill the medication, I paid for expedited shipping and they did not provide that and still charged me, both sons take exact same meds, my older son was out of meds. They let him be out of meds for over 2 weeks saying they didn’t have the medication in supply but turned around and filled my other son's prescription for exact same med and he wasn’t even out of medication, so how did you fill my other son's RX and not my oldest son's if it was out of supply, never again, they don’t communicate, my Dr appealed their substitute they provided for their meds and they refused to approve it even when they DR employed by Express Scripts agreed. Meds they substituted was not comparable, customer service is rude and hang up on you after waiting an hour several times, they don’t send any notices when there are changes to meds, do not use them!! You have been warned!

Accredo, which is a subsidiary of Express Scripts, has provided very poor service via their Customer Service Department. Express Scripts needs to get that staff TRAINED! Accredo staff reads so fast from their pre-written script I cannot understand them. They keep reading after you tell them to stop...STOP...STOP! The same questions are asked repeatedly...4 times I had to confirm my home address with the agent AFTER they had it written down and verbally repeated to me at the beginning of the conversation. It took 45 minutes to place my first order for 1 medication. All very frustrating. Obviously, Express Scripts has done a poor job training the people at Accredo. Probably to save money in the Express Scripts budget.

August 18, 2023 - About abuses, traps, and tricks from pharmacy Express-Scripts, a CIGNA company. Express-Scripts causes me more high blood pressure than anything else. Every new prescription is a nightmare to get approval for and to get it shipped. Typical trick: "there is a conflict with the way the doctor prescribed the medication." When the fabricated conflict is resolved, then "this medication is not approved." There are many other excuses by this pharmacy. I'm beginning to think that CIGNA, the parent company, reimburses a portion of the price of the medication if Express-Scripts succeeds in finding an excuse not to dispense the medication. Why else would a pharmacy refuse to fill a prescription? The question is: how far are CIGNA and Express-Scripts going to be allowed to continue their abuse? How far?

I hate that I am forced to use Express Scripts. You can't even get an Express Answer from them even when you finally get to talk to a “First Name Only Manager” to explain the seriousness of them causing me to go days without my diabetic medication. I even had a Case Number ready. They are horrible. They should be forced to take the Express out of their name. I cannot wait until they are exposed and out of business.

I have spent hours trying to get a prescription that I have been on for years. They said I never had it, my doctor cancelled it and it would be express mailed. FedEx lost it, ES when notified said they would resend, they didn’t, I went 4 days without it then got it from Walgreens for 30 days. Now they have it listed twice for different delivery dates. I’m going out of the country on the 31st but they can’t get it to me in time.

At the end of last year we were told our providers will be switching to Express and all year this has been the worst company to deal with. Slow processing, slow shipping and terrible customer service. They can never get my medication to me on time and they always have excuses.

I have been waiting 12 days for a prescription to be filled, calling everyday for an update and continually being lied to by "customer service" representatives. I am now 10 days without my medication and when I called today, I was told the Rx was out of stock. This is by far, the worst experience I have ever had, worst company to deal with.

I’ve used Express Scripts three times since my Cigna LocalPlus plan became effective on June 1st. My first prescription was not even filled until 6 days after they received it. They did not get around to filling my second prescription also until 6 days after receipt; then they failed to email me about a delay despite promising me three days before to give me free overnight shipping. My third prescription was transferred to them on August 4th. They shipped it this morning, August 15th, after emailing me on August 12th that it was about to ship. Their name is a total joke. Do NOT use them for ANYTHING you need soon. Only use them for Rx you will not need for 2 weeks or so.

Since my company switched to their service, I have not had one good experience. Even talking to customer service, they sound like they don't want to be there. They wanted me to do their job, sending me to contact my doctor or pharmacy, etc. The errors are bad. The automated system and app notify me so many times and switch back and forth between authorized, processing, hold, cancelled, etc. I call and get different answers from the live agent than the app shows. The app gave me an arrival date. App shows processing. It just shipped finally, but now it is late and I don't have medication. They didn't care. I called, they did not send me overnight one dose or anything.

It's near impossible to find someone who will answer your question. They skirt around the issue and provide information that I am not asking for. Good luck obtaining your medication on time. They blame the DR, but I didn't have any issues picking up when I was able to grab my medication from the pharmacy. I am being forced to switch to mail order and Express Scripts told me it's my problem to get the DR to send them more information. What information could be needed, it's the same prescription I have been using that's been 'filled' by express scripts via the pharmacy. They make this complicated for unknown reasons.

There is a delay in pt care, they failed to notify me when there was not enough of quantity of med, submitted my info to insurance company and can take up to 72 hrs for system to update….Very disappointed.

They do everything possible to deny everything. Even if it’s the only thing that has ever worked for you. They will come up with excuses and random reasons to deny. Avoid them if possible. If you are stuck with them I am sorry.

Express Scripts, owned by publicly-traded Cigna, is one of the three largest pharmacy benefit managers in the U.S. In theory, their mail-order fulfillment business should run just like Amazon.com—medications are automatically delivered to patients timely. The reality is half this. If you have a basic run-of-the-mill prescription that doesn’t require refrigeration or is some sort of medical supplies, you may find success with Express Scripts. However, if you have more complicated medications, such as a diabetic supplies or insulin, you would be better off avoiding Express Scripts. The support agents are always cheerful, but the moment an issue comes up they turn into agents demonstrating a Comcast-esk level of incompetence.

They should rebrand as Snail Scripts. My Dr. sent in a prescirption on July 20. By July 31, no meds had been received. I called and they said it would be filled on August 4 but would take 7 to 10 days. So basically a month wait time for my meds. I called to cancel the prescription so I could fill at my local pharmacy and they said it would take three days to cancel the prescription! Pathetic. Had to call their customer disservice department three times to even cancel the script. TERRIBLE service.

I've spent the last several months and many hours lost from work dealing with both Aetna and Express Scripts. I've lost income as a result of having to call Aetna and Express Scripts over and over again. Aetna's website, as well as its Customer Service agents, have informed me many times that my annual deductible had been met as of several months ago. Express Scripts, on the other hand, informed me that my deductible had not been met and thus it would cost me $884 for one prescription.

This company is the bane of my existence, brain cells actually die at this company. A prescription in fulfillment can take weeks. Even though I turn off automatic refills, prescriptions appear when I don't want them. I requested a refill for my wife and they filled my prescription. Always the same response, "I don't know what the other agent told you." I actually believe stupidity is rewarded at this company, there is no other way to explain why they are the epitome of ineptitude. This company could actually make a weatherman look good, and we all know how wrong they are.

Horrible service. Confusing to set up and even more confusing as how this mess is supposed to work. Delays in refilling prescriptions result in periods of no medication. Will be changing plans in 2024.

Every Prescription, the doctor prescribes me Express Scripts denies it. I need inhalers for my asthma. And they will not refill my prescriptions. I never had a problem before Express Scripts. I pay close to 32.000 dollars a year for my medical insurance. Are you kidding me? They won't fill my prescriptions.

Express Scripts time and time again refuses the prescriptions that my doctors order. They force the doctors to prescribe alternative meds and make them write justifications. Then they finally approve the alternative and it turns out nobody has the meds and Express Scripts tells me to ask my doctor for another alternative. Hey how about not getting between me and my doctor and just give be the meds he prescribed in the first place. On top of that incompetence they shut off doing business with all the independent pharmacies in the country. This means my mother has to travel 20 miles now to get her meds when she used to just go a couple miles to her local pharmacy. This company is literally killing people with their incompetence and greed. Anyone that says gov't healthcare is great never had private insurance. I never ever had a problem like this with any private insurance I had in my life.

It seems like every time I contact them to fill my prescription they come up with an excuse as to why they can't. It is always, "We need to contact your doctor." I couldn't get but 15 days at a time local so I decided to give them a try. Biggest mistake of my life. It has been more of a headache. My doctor told me he puts in for 90 days but all they will send me is 45 days at a time and I have to call every time to get it filled again and here I am with no medicine because they need to contact the doctor again. These companies get by with ** while we the consumers can't get what we need and in a timely manner I will find a different medicine and get it locally sick of the democratic **.

I understand their model is to move people to mail order and make things a nightmare. What blows my mind is that if you attempt to move to mail order and it fails and you don't receive your prescriptions, it's on you. The first time I tried, it sat in pending status for over a week and never provided a reason for the failure. I still had a few refills left thankfully. So I tried again a month later, this time they claimed they tried to reach my doctor and they never responded, but when I asked for the method of contact, the story kept changing, because I've never had my doctor fail to respond. So was skeptical of the story.

This company is a plague to humanity. If I could give it 0 stars, or negative stars, I would. The amount of times my family and I have had to go without our medication because ExpressScripts insists on mailing it, so that's going take a few weeks, and I can't get them locally because Eff me, right? I can just die. Thanks ExpressScripts. Then they have the audacity to show me how much money I'm saving. That's how much I was paying before ExpressScripts got involved. I'm not saving any money, they just charge me more if I don't buy through them. The worst part is, you call them and you speak with people who have absolutely no experience in the medical field, they're not pharmacists or pharmacy techs, they're just random call center workers.

I have no choice but to use this company for my employer sponsored healthcare plan. Out of the blue, with no notice, they denied a prescription I have been taking through them for the past several years. They claim I need to try generic, when there is no generic equivalent. Basically, they are forcing me off a doctor prescribed medication that I need to function, with no recourse. Funny thing is, I was involved in selecting them as our large company's PBM. We'll be leaving them ASAP, and I warn any other employer to avoid them at all costs. Whatever cost savings they promise are FAR outweighed by the nightmare will create for you and your staff.

My wife has asthma and is on multiple prescriptions meds daily. This was not a problem in the past. Since January the home delivery has been inconsistent. As of today my wife is waiting for her inhalers. I'm taking her to the emergency room tomorrow because she needs to use them twice a day. I will send the bill to Express Scripts since they are the cause of this emergency room visit.

There is nothing "Express" about this place. My doctor placed an order and the status shows as "processing" for almost 2 weeks. My insurance has forced me to use this place or I would use a local CVS. Their automated phone system is a joke, no way to get in touch with a human to follow up on my order. I am now completely out of my prescription with no way of knowing when I will receive. Too bad I have to give at least 1 star or I would rate as a ZERO.

This place denies my prescriptions my doctor gives me by asking for PA. What more authorization is my primary giving me the Rx? The link they give doctor doesn't work for setting up PA. Then only gives 1 phone number to call it in and doesn't answer the phone for a hour or sticks you in hold for over that time. Doctors don't have that much free time to play their games.

It has been a long time since I have dealt with a consumer oriented company that is as condescending as these folks are. I wish I have read these reviews before I tried to do business with them. I am telling my doctor NO MORE Express Scripts. What little you save is not worth the stomach acid and being subjected to the power play egos they have.

I called in my prescription that I have been taking for well over a decade about a month ago. It is a vital medication, and I have never had any issues with having access to it. My pharmacy notified me that it required insurance approval, which I did not think would be a big deal. Unfortunately, I am now going into week two without it. The rep said that my case is in review and there's nothing that can be done about it on their end. I am going to have to pay out of pocket because my health is now starting to be affected. They diligently receive my premium every month. It's very frustrating that healthcare is driven by profit and not by providing patients with actual care.

I've used them for years without a problem. About 3 months ago they added two factor authentication to my account and I can't remove it. Now if you have a card on file you have to set a "pre-authorized" limit they can charge without contacting you. I was trying to split my order so I could pay with my HSA but even though I selected the 3 months plan they wouldn't fill without me calling since the total order was over the authorization limit. I cancelled the order and tried to start over since I'll have to use my credit card now, and the two meds I cancelled are no longer available to select.

I was taking medication for a year. Was finally feeling great and all of a sudden they denied me. Very bad on their part. Not good for me. I will be contacting the FDA state and federal agencies. I must have called them well over 10 Times to even try to get a refill to hold me over pending a appeal. Nothing. Just left me hanging. Was a horrible thing to do to someone. They should not be allowed to decide over people’s medication nor should my union's medical plan allow it but will have to continue to get it approved. Bad situation.

I have had the sorrow of being forced to use Express Scrips as a result of being a military dependant. I am a type 2 diabetic with the condition having worsened over the last several years. About 6 weeks ago, my doctor prescribed “**” in addition to insulin and metformin to treat my diabetes. Express Scripts declined this medication but suggested ** instead. This was agreeable to me and my doctor and we requested this prescription.

How many fake reviews are there for the rating to be over 3? The expression "Misery loves company" comes to mind when looking through these reviews. I hate that everyone else is dealing with this joke of a company, but it's nice to know I'm not the only one. I had some major health issues beginning in November 2019. Since then, I have been prescribed the same medication. Somehow, every time I had to order a refill on one particular drug was difficult. The others were nice and easy, but they are also cheap, so that makes sense. The one medication is expensive, so of course there are difficulties. Strange that the expensive drug is the one you have to jump through hoops for.

My husband has extensive nerve damage, and needs both time release and quick release pain medications. The quick release is a compounded medication. At the beginning of all this, their site stated his meds were covered. However, when I finally found a compounding pharmacy that would bill them, the coverage was rejecting it. After the third call I finally found out it was ONE ingredient they were refusing to pay for--the base material for the dissolving sublingual. Although it's not something the average consumer can buy, They classify the base as OTC and refuse to cover it. So much for the med being covered. The most inert part and probably the cheapest, and no one could explain to me why.

I don't know how anyone can rate this red-tape, billion $ company as helpful. I can literally get every Rx. I need for less than $200 through Good Rx., while my copayment for the same medications through the Express Scripts process ends up costing me more than $600. Not only is it a 3rd as expensive, but I can accomplish it without having to argue, appeal, pre-authorize, or have either my Dr. or pharmacy make numerous phone calls or fill out written justifications to this 3rd party bureaucracy. Purposeful or not, what Express Scripts seems best at is to find ways to deny or overcharge for medications so that insured individuals will simply pay for their medications themselves, as I have chosen to do. If I could rate them a -10...I would!

Company rep called me. Apparently I had an old profile which hadn't been deactivated and the previous rep sent me the wrong link. The rep deactivated the old account, sent me a new link and now everything is working. The only complaint that I have would be that they don't take transfer prescriptions, but that's so minor. I won't ding them for it.

There was a time that Express Scripts was reliable and they really lived up to their name. Those days are long gone. On more than one occasion, my insulin orders were delayed for days. In the most recent incident, I ran out of insulin (4 days ago). I spoke to five different reps (from June 5 to today), and they all gave me different stories. The insulin order was placed on May 28, 2005. They told me I had to wait until June 5. It is now June 12 and my insulin order is still "processing." The reps showed me no concern for my dire situation, just an update that proved that nobody did anything to expedite my order. At this point, it would appear that a trip to the E/R will get me some insulin. I would advise anyone who needs life-sustaining medicine to avoid Express Scripts completely.

I really hate Express scripts and I’ve had nothing but bad experiences. Our new insurance company insists that we order through them so I really don’t have much choice. They are impersonal, do not know me, and many times a foreigner with minimal English skills is your only contact in that as your play ring around the Rosie with their automated system. They don’t really want you to talk to anybody. If your medications get too low and you don’t notice tough luck because it could be two weeks before you get a refill.

I've tried using Express Scripts for several years now. Each time I come back to test the waters, they mess up my medications. I have an autoimmune disease, cancer history, and I'm often unwell. They just quit shipping me one medication with no explanation, and since I moved that prescription to them from another pharmacy, I could no longer have it sent back to original pharmacy. Spent 2 weeks without medication that time. This time, I decided to have them delivered and paid for 1 day shipping. We are now over 24 hours since I placed my order and it hasn't even gone to processing yet. I cancelled the order and leave town in 5 days. If I have trouble using my regular pharmacy again getting my meds, it'll mean I'm leaving the country for a week without blood pressure medication. This place should not be allowed to continue to do this at the expense of my health.

The worst customer service ever. You could possibly die from jumping through hoops to get your medication filled. Customer service is a joke. Run to the actual pharmacy. Ironically they spam you constantly to use them instead of a pharmacy. They are insufferable. No stars is not an option - but no stars is my review.

Multiple problems with Express Scripts. Lost mail-order. When refilled again, the app showed order cancelled due to system issue, twice. Each time I was promised that meds are going to be dispatched the same or next day. But every time, I ended up calling back. I told the rep I will run out to meds. And the response was to speak to their pharmacist about side effects of missing doses. Why would I want to miss my dose???

We had called them multiple times about my account and they kept transferring us to multiple people who could not resolve the issue. We talked to one agent who we asked to speak to the manager and while she was getting ready to transfer us she said they will only tell you the same thing and she said this in a sassy tone.

After 9+ calls AND having the doctor call in a different prescription for an "approved alternate" medication, that "approved alternate" medication was also DENIED. I had a previous prescription for ** (asthma inhaler) which I took for several years prior to moving to Costa Rica. At that time, I had no problems filling the prescription.

I rated Express Scripts at a 1 because zero was unavailable. Customer service representatives have been untruthful about ability to deliver medications. Still do not have needed meds after weeks long communications. Found a local pharmacy that could overnight meds and Express Scripts refuses to cancel the order but can’t commit to delivery date. Unsatisfactory but they consider it a minor inconvenience.

I placed an order for my medication with Express Scripts on 05/18, on 05/24, someone told me my order was confirmed and on the way. Today, the morning of 05/30, my medication was cancelled, and when called the customer service rep said "sorry, nothing I can do, get your script sent somewhere else" when I was CONFIRMED to have my order coming on Wednesday. Very disappointing, use your local pharmacy instead of this scam of a company.

This company has gone from great to rock bottom. Meds used to arrive in 3-4 days, now up to a couple weeks. Strong pain meds are needed quickly and can’t be ordered earlier. They don’t tell you when something is back ordered, so you are expected to suffer. They often ask doctors for more info when you have been using these meds for awhile. The invoices they send are incorrect and don’t include payments you’ve made. Their customer service is useless. Run and use another pharmacy.

They okayed a prescription on the phone, then denied it at the pharmacy. When I asked for reimbursement, they gave me an online form that rejects past members, then told me to fax or mail them for just $20...

1) Never send a message - refuse to review and answer questions - call. 2) **-Common drug - always out - retail always has it higher cost. 3) ** - charges 2000%, yes 2000% higher than retail. 4) Never get answers - write your congressman. 5) Tricare for Life - Get someone else. Bet never get a response.

Our company switched to Express Scripts this year and I have had nothing but problems. The doctor sends in the prescription but Express Scripts can’t seem to fill them on time. We jump through hoops trying to get them. They place them on hold and when the doctor calls they say there isn’t a problem but still they do not ship. I am going to move back to over the counter and pay the difference so my son can get his medicine!!

I have been fighting with them every month for 18 months to get my prescription. The pharmacist called me a month ago from Columbus Ohio and said no more refills. She treated me like a drug addict and acted like she knew better than my own doctor. I am waiting to get very ill because I can no longer get my prescription, even though I did everything she asked me to. A horrible, uncaring company.

I was struggling with getting my script on time. Every time I made a phone call they would promise to take care of the problem. The app that they use kept changing the dates to push it further out. I even resorted to 1 day overnight delivery at my own expense. The reality is that they lie every time I call. One “supervisor” even gave me a phony tracking number and said my order was on its way. I then found this site and read all the reviews and found that the phony tracking number was common practice. They kept telling me to get a script from my doctor to fill in the days that they were late even though they had at least 4 weeks to process my order.

Unlike a regular retail pharmacy, you cannot refuse the shipment. Express Scripts just fills the Rx & do not request confirmation from the Patient. If a Provider prescribes a medication & then changes the dose or directions, you are stuck paying for something you don't need. Also, a 30 day supply cost the same as a 90 day supply but they state there re no shipping costs!

I have used Express Scripts Mail Order Pharmacy for many years. It is also the chosen Mail order Pharmacy for Those with Tricare and various other insurance companies. I reached out to Express Scripts last Thursday because of a medication I have been on for years that had not made it to me via UPS 2nd day air (all my meds come UPS 2nd Day air). I always get notifications of when I need my meds filled (I forget sometimes). Express Scripts every time they fill and ship, I always get a notification about it and can track if need be. This medication happens to be a controlled substance (currently I am prescribed 3 medications that are Controlled).

As an Aetna member I have had no choice but to use Express Scripts. I have had nothing but problems trying to get prescriptions filled. When my MD prescribes a medication that should be enough. They make the patient and provider jump through multiple hoops only to deny the patient. This results in frustration, time wasted and emotional hardship. This company lacks integrity and transparency. This company is a clear representation of the failure of the healthcare system.

Updated on 05/24/2023: "YES, it is lost. " That is what I was told is the resolution to my case. Fedex picked up my schedule 2 narcotic medication from Express Scripts mail service. The package disappeared pretty much right as fedex took custody of it. Obviously these meds are under high security and must be signed for by each employee. Fedex knows who had it last. So, my meds along with ALL of my PERSONAL information is in someone's hands. Obviously, this is an extremely upsetting situation. My security is at RISK. Fedex has done nothing in regards to this theft. I am filing a police report to start with. Calling the DEA next. Be very wary when trusting fedex with scheduled narcotics.

If you look at all the negative reviews there is no way Express Scripts should have a ranking of 3.5. The website states they might be getting paid by the companies reviewed. Express Scripts is a criminal organization that should be shut down.

This company is barbaric and a scam. My insurance forces me to use them and denied my appeals. They are forcing me to get 3 months at a time and refusing to use my copay cars "because they don't accept universal copay cards". If you can, run far away from them. They are a medical scam, and will refuse to help you.

I'm diabetic, and the first four to five months of the year I'm on the phone with Express Scripts every day trying to get my medication, but they can't figure out payments, they don't communicate balances, their system doesn't "talk" to Cigna so it often takes multiple people to help pay for an RX, and even then I'll find out a week later that my order was canceled because they can't figure out how to use two credit cards (I usually use whatever I can on my HSA and my AMEX as back-up). I'm finally just canceling everything and going to CVS, which I dislike almost as much but not as much as Express Scripts.

My doc sent over a number of scripts to ES, this was my first time using them. One RX has been delayed for 2 weeks now and I keep having to contact them for info. No follow through on their part. They said it needed a prior auth, but didn’t send my doc the paperwork until I asked. My doc told me he filled out 4 pages for them, now ES tells me they’ve never received it. Not sure what the problem with their PA Dept. is, but it needs help. They should be contacting me, not me hounding them. This was supposed to save me time and money and it is doing neither.

Many of us have no choice but to use this company and that is the real problem. This company is the very definition of what is wrong with healthcare. They really are part of the problem with healthcare in the United States. This company truly is the definition of evil, inept, and heartless. It is impossible to deal with them. You will constantly run out of medications. They seem to enjoy misleading you and then sit back while they make you jump through flaming hoops for their enjoyment. The executives of this company are absolute criminals.

Stay far, far away from these thieves! I had a prescription for two sizes of needles (draw and injection) and syringes. They charged me $34 for the syringes (6x), $34 for 30x 18g needles and $34 for 6x 22g needles! Arguing with them will get you nowhere since they already mailed it out. The sad thing is that this was my first time ordering through Express Scripts. My Ken rant over. Thanks for reading!

This is the WORST COMPANY to get your meds from. I signed up for Aetna PPO Healthcare, and this company manages my prescriptions. Basically, 1. Your doctor writes you a prescription for X, 2. You get to the pharmacy and they deny it 3. You must get a "prior authorization" from your doctor (who already prescribed the meds. 4. I call Express Scripts and they give me a number for the MD to get "prior authorization" for. 5. I go back a week later, the pharmacy said the doctor didn't send the "prior authorization." 6. Have now emailed the MD the 1-800 number Express Scripts wants MD to call. The MD office says they have submitted it twice.

It was hard to contact a representative and each purchase was a poor experience. My doctor sent over some prescriptions for diabetic supplies to see pricing. They were all the same item but different styles. The pharmacy sent all of these items to me without contacting me for consent or approving the cost. They then refused a return of unopened packages. Every time I have had to contact their support I have been made to feel an inconvenience, and their support staff didn't seem to have the ability or assertiveness to help. I have never felt they were working in my best interest. I'm so much happier now that I can use another pharmacy! I didn't know how much of a hassle Express Scripts was until I started visiting a new pharmacy. So much cheaper and easier without them!

The app is completely useless. 0 text support which forces you to call and sit on hold for a long time. Expect a 30-45 min call anytime you have a problem, which there are many problems. None of which they can help you with! I had to call 4 days in a row only to be cancelled for the third time. On the third day I was assured that my Order was being filled and that it would be shipped 1 day free of charge… Wait for it .. cancelled on the fourth day forcing me to call and get nowhere. To put it simply the staff is very nice. The the system they have to operate in is trash. Save yourself the headache and use a local pharmacy. The savings isn’t worth the pain and suffering. For shame Express scripts.

Express Scripts is a pharmacy benefit manager that provides prescription drug coverage to millions of Americans. The company advertises its services as being convenient, time-saving, and money-saving. However, many customers have found that the reality is quite different. One of the biggest complaints about Express Scripts is that it is difficult to get in touch with customer service. Customers often have to wait on hold for long periods of time, and when they do get through, they are often met with unhelpful or uninformed representatives.

I can't think of a single company where I have had worse customer service. The most recent is requiring a second Dr. authorization for a refill of a prescription I just had pre-authorized last month. No one could explain how I was able to initially fill the prescription. I was transferred to the pre-authorization department who put me on on hold and then hung up on me. EVERY time I call (which unfortunately is frequent), It is ALWAYS another group's fault and no one can explain why. Every time I get transferred, I have to start over with the whole story. I have missed more medications with this company than all other pharmacies combined...

If I have a prescription from my doctor, that should be the enough to get my medicine. Unfortunately, ExpressScripts has caused multiple issues for myself and my doctor by needing to call the prescriber to manually approve a prescription. Keep in mind, this prescription was written by the doctor, but they find the need to require even more manual verification. This was not adequately communicated by the company, causing me the immensely stressful job of playing "middle man" between a ExpressScripts and my doctor's office. This has caused a 2 week delay in my medication from the date of the initial prescription, and has required the office to re-prescribe my medication. On top of this, the prescription is more expensive than competitors and requires signing. I don't care if my prescription is a controlled substance. None of this is necessary for other companies. If you have the choice, choose a competitor.

I had a good experience with Express Scripts for about 5 years....the last 6 months have been an utter nightmare. They can't get any of the prescriptions correct. They continually are missing the automatic refill and this week was the final straw. I went through the process of getting a prescription, pre-approval for **....then was told it was fill and shipped and the same day I got a note it was in short supply and can't ship. Have the doctor call in another prescription. HUH? can't fill it but reorder it. Did this three times all the same result.

I had given Express Scripts a one star review based on my experience which I described previously. They responded, asking for my name, membership number and contact phone number. I anticipated a call from them to discuss my frustrations. Alas, their terrible service continues, as over 2 weeks have passed and I have not heard from them. Try Costdrugs plus to look for excellent service and great prices. It is partially owned by Mark Cuban.

I contacted Express Scripts to request that my pressurized steroid medication be shipped safely according to manufacturer's directions with regard to temperature. I live in a northern state where temps dip 40-50 degrees below minimum temperatures listed for this medication, according to the manufacturer's box label. Express Scripts was unwilling to comply and stated that following the manufacturer's directions were not necessary. This medication costs $351 and has sometimes arrived damaged in mail order. I was on the phone with them over 2 hours and kept being placed on hold for long periods of time. Since they were unwilling to comply, I followed up with a second opinion by calling my local pharmacist, who also agreed manufacturer's label directions regarding safe temps needed to be followed, rather than ignored. I spoke with supervisors and got no help.

I have had my prescriptions refilled at Walgreens for years without an issue. Express Scripts said they could fill my prescriptions cheaper and get them to me quickly. However, this is not the case as it is taking more than four months for me to get a rescue inhaler that I need due to my extreme asthma issues. Multiple phone calls, conversations with my doctor with their pharmacist and we still cannot resolve the issue. I am now totally out of my medication and it’s asthma season so I’m very afraid of what might happen if I can’t get this resolved.

I am a physician trying to call in a prescription. I just wanted to speak with a pharmacist. After all Express Scripts is a pharmacy. I was put into a circular referral pattern, going back to the beginning of the phone message 3 times. Finally, with a spoke with a reasonable receptionist on the phone who tried connecting me to a pharmacist, I was disconnected. Whenever possible try the Mark Cuban cost drug plus site. So much easier.

This company received my doctor's prescription for my medication on February 8. By February 14, I had been out of my medication for four days, and their website kept saying they would process it "soon". I contacted Express Scripts and over a half hour conversation with their CSR was assured that a "rush would be put on the back end" and I would receive my medication in 3 - 5 days. I got an emergency supply of meds from my doctor for seven days. Yesterday afternoon (2/16/23), I got a message from Express Scripts that my shipment was "delayed".

I have a rare debilitating condition. If I don’t have the meds I need I cannot function or leave my home. So upset by this company. Can’t get 1 of the meds; 2 together are needed. Fighting to be heard all over again. It took years to be dx with what I knew I had. I’ve gotten them the PA’s from the right prescriber, gotten them the credit card info, had to deal with customer service people who are not helpful or compassionate. I’d rather pay more at the pharmacy where my pharmacist knows my name and helps than be triggered all over again by a customer service person who has no capacity to actually help. Tired of fighting.

Express Scripts work hard to get your business. They call often and send mail frequently. I decided to try one of my medications and it was less at my local pharmacy. Then another medication last year I called them and they were a fraction of the local pharmacy. No issues until just recently when I went to refill this same medication. It went from $150 to $457 for a 90 day supply due to my deductible. But, I’ve had to call my doctor 5 times now, as they wouldn’t fill it without multiple calls for pre-authorization. And I kept calling and getting a different agent and they would seem confused.

I am required by my insurance company to get this particular drug from Express Scripts. Every time it is ordered it is never shipped right away. I have gone without medication on several occasions. I have called to have them overnighted. Customer service lied. Said it was. I received it five days later. Again, without medication. Call center is in another country trying to understand what they are saying. Every three months I know I will not get my medication, so I have started taking less so I at least have something. If you do not have to use them, don't. You will be disappointed.

Worst online mail order pharmacy ever. I thought Optum was bad. Their IVR system is determined not to let you through on the phone (hint: hit a million random numbers that include # and * and don't answer the automated questions or you will never reach a human being); they make it impossible for my doctor to send them a script, so that instead I have to try to call them to send HIM a request or it never goes through; they demand pre-authorizatons for every two-cent pill, unlike every other provider in the universe, thus making my life and my doctor's life utterly impossible -- and then the cash prices they charge before your deductible kicks in are significantly higher than Walmart -- so why bother?

lot of trouble and I’ve got arthritis in my hands and fingers…I am out of state taking care of my elderly mother and the local pharmacies will not fill my prescription…ES has in the past so I was going to use them again…I had problems with them in the past but I would eventually get my medication…It was never on time…they always let me run out…They do not care about your health… I was told one of my prescriptions was processing and they needed a doctor review for the other one…if my doctor didn’t think I need them he wouldn’t prescribe them…I have a good doctor and I trust him…The medication has absolutely improved my quality of life…

Where do I start? My Dr sent prescriptions for my 6 meds to Express Scripts on 01/30/23. The next day, E.S. contacts me needing payment in order to process the order... no problem, so I immediately handled it. On 02/02, I checked the App and saw the order was being processed. I decided to call and see if I could get a ship date because I was down to my last week of meds on one of the prescriptions. First, I was informed that I needed to pay - I looked and my Bank showed the transaction with E.S. from 01/31 - so we finally got that one fixed... then I ended up spending 2 hours on the phone being transferred back and forth between reps and pharmacists to find out my order was scheduled to ship on 02/06, so they recommended I call my Dr for an emergency supply... but one nice lady said she talked to the pharmacy and was assured that they could probably ship my order by 02/4.

I have been a new customer about 2 months now. I used to use Pill Pack for my Pharmacy needs. I was told to switch due to my insurance coverage. I have had nothing but trouble with customer service since the beginning of this whole transition. After finally getting to switch from Robo call to a live agent after repeatedly asking 3 times telling robot, "I need live person." The customer service was about as useful as the robot. If I asked Pill Pack for immediate refill they would have at my doorstep the next morning. After going to my doctor my meds were changed. Express Scripts received my new script the same day. After checking online they said it was filled but will not be shipped until April. This is what I needed to change. Agent said to call my Doctor and have him call into local Pharmacy. If I need to call and pick up at Pharmacy, what do I need them for? This company has been terrible in my short term of dealing with them.

I have spent almost an entire month battling with Express Scripts. 1/1/23 I switched my benefits to my husband's plan to save money. I previously had CVS Caremark and they were wonderful. If name brand was out- they automatically replaced. If you wanted to pay for name brand you could. The generic version of my medication is out nationwide.

Express Scripts has reached out and indicated they will credit the balance.

I take chemo medicine while I serve in the Army. This is the first time in my life I have had to worry about getting my chemo meds for treatment. They have been late every time and I'm about to go overseas for a few months. After working with them for about a month I'm about to leave without my chemo meds. Honestly, I don't think they care. To me cancer is terrifying. To them it's just Tuesday. I just hope I can figure out how to get my chemo meds in less than a week before I deploy.

Express Scripts fills several Rx's for my wife and myself. In general, the process is smooth and predictable. Recently, I have spent multiple hours on the phone with my Dr. and Express Scripts working through a Rx requiring Prior Authorization. While the phone representatives are polite and knowledgeable, they lack authorization to make the required action happen. In fact, they have to put me on hold in order to bring in another representative to the issue (a pharmacist, the direct clarifications line, a referral to another Express Scripts 800 #, etc.).

On Jan 23rd 2023, I placed the order for some medications after I been contacted by their customer service and they pulled the available balance on my HSA card without my authorization.

I have been using Express Scripts for mail order prescriptions for 20 years. In the past they were reasonably reliable and efficient. Starting about two year ago, their service has become extremely poor. They now seem to go out of their way to make the process of filing a prescription as painful as possible. They are slow and nonresponsive. They are now requiring preauthorizations for almost all prescriptions. The preauthorization process involves the doctor, who is prescribing the medication, having to justify why he thinks the medication is really appropriate for the patient. This involves substantial additional time of the doctor and his staff. Given that the doctor submits the prescription in the first place and therefore obviously thinks it is the correct medication for the patient, it is unreasonable to add this extra bureaucratic roadblock.

As USAF Retiree I receive the majority of my meds from Express Scripts (ES). Having 20 plus years in the pharmacy field I am appalled at the TOTAL LACK of Customer Care Service displayed by the folks at ES. On 16 January 2023 My physician selected to keep me on eye drops that were originally filled at my local pharmacy. Therefore, I requested thru ES this script be transferred from my local pharmacy to ES. Today is 24 January 2023 and I was called by ES to notify me the med is on backorder. From the 17th to the 24th no word from ES and without the much needed meds for my Detached Retina. And now back-ordered. How convenient!!!! Plus, when ES was questioned today the Supervisor I spoke with was extremely Rude & Obnoxious. Didn’t care whether I had my medication or not. On my ES account the request for this script to be transferred on 1-17-2023 conveniently disappeared. Again, how convenient!!!!

I've been taking a brand-name prescription for the past 4 years. The generic was made available at the beginning of 2022. Last year, I had to transfer the prescription to another pharmacy because I moved. The nurse sent a prescription saying that brand name is preferred but generic is ok. Because of this, Express Scripts didn't pay for that occurrence. Later I had to ask the doctor to prescribe brand name only. I understand the active ingredients are the same but I didn't want to switch because it could be life-threatening.

Express Scripts is by far one of the most horrible organization when it comes to handling your medications. The only concern this company concerns themselves with is how much money they can make off you. They can care less of the concerns you have or what the cause of you not having your medications could cost you, when I say cost I do not mean money but mean your health and well being. My doctors are all very good in their fields of study, and have absolutely outstanding bedside manners. They all listen to my concerns, attempt to make the best medical decisions and are always looking out for me as their patient. In regards to Express Scripts they have failed to fill my scripts and are charging me a $700.00+ for not having it delivered to my home address.

My doctor submitted prescriptions to Express Scripts on 12/28/22. On 12/29/22 I received a notice from ES that one of the drugs was not available and telling me to contact their member support for options. I contacted them on the same day and elected to have them contact my doctor for a suitable alternative. The customer support person said that a tech would email me when my doctor was contacted. By 1/4/23 I had heard nothing so I contacted them through their email form. I received an email confirming receipt and stating that most emails are responded to within 24-72 hours.

I was contacted by the company and they mailed the needed medication.

I cancelled all my Mutual of Omaha plans. The Express Script Rx plan, has however, been impossible to cancel. They do not answer calls or emails. Their customer service is atrocious. I will be taking them to court shortly for fraud.

My provider sent in my rx on 12/19/22, Express Scripts filled my rx on 12/27/22, charged me and billed my insurance and is refusing to mail my rx out even though Cigna has already escalated it and told them it's time to mail it out. I have spent hours begging them to send my medicine and they simply refuse, when I ask why I just get silence. I say, "Hello?" They say, "I'm still here!" Wth is going on????

After my multiple bad experiences with Express Scripts, I am no longer going to use their services. I am on anti-depressants and my prescription was put in weeks ago... I am currently on one pill and my pills are not coming anytime soon. I've called, but their bots are useless, talked to a representative, but they cannot control anything and are there to tell you that it's gonna be late. This isn't my first run in with problems regarding Express Scripts, they have always been unreliable and an extra chore. If you want someone reliable... just send your prescription to a local pharmacy, and if you can't do that for some reason. My heart goes out to you. Thanks for making my meds ultimately useless Express Scripts, I can always rely on you to be depressed!

I ran out of a medication that is now hard to find in almost all pharmacies, but Express scripts has it. I found this medication on my medication list. It allowed me to order it and pay for it. Then I was told that I had to have my prescription transferred to them (even though they already had it because I was able to order and pay for it), did this, then was told I needed preapproval and this could take up to 72 hours, this took over a week, then I was sent a letter stating "congratulations." The prescription was approved and I should receive it within 3-5 business days, that was over a week ago. It has now been 22 days since the first day I ordered and paid for it, this medication is suppose to be delivered today. This medication is for diabetes and I have gone 25 days without it. This company (Cigna and Express scripts) should be ashamed. A person could die without this medication and they take this long to get it approved and possibly delivered.

I received an Express Script letter in the mail, stating the convenience of Express Scripts home delivery. I called to set up the home delivery and the representative stated, "since I've been going to the pharmacy, I need to continue to go there". All you can do is SYH. What customer service.

I was convinced to use this company because of the price. I was told my daughter would get a 90 day supply for $34 instead I got a 22 day supply for seizure meds. Put in request to refill it a week ago and never got a shipping number. I called this morning for them to tell me it wasn’t processed or filled. I talked to the supervisor who told me to just go to Walgreens then. I said my daughter has seizures. She will run out of meds tomorrow. You said it would be here within 3-5 days and it’s been 7 and not processed. He said, "I don’t know what to tell you. Go to Walgreens."

My son newly diagnosed with type 1 diabetes and Express scripts purposely increased our Co-Pay from 14.00 to 154.00 all because they want us to use them instead of retail, what they don’t get is I don’t like mail order. They send out meds and bill credit card without consulting first and when you do need to speak to someone you're on hold for the whole day, my son's Dr office sat on hold until they had to leave for the night! How is this company still running? And I’m sure increasing medications copays, is price Gouging. I will be doing my research on laws toward companies like this.

Had one prescription canceled without my knowledge when I tried to order a refill. Last prescription was ordered 28 days ago. I called yesterday and asked them to overnight it to me but it didn't arrive today. I have switched to Welcare and it will save me money.

Spoke to 7 reps and not one of them could actually get my order correct. This was supposed to start on 01/01/2023, but they started immediately. It will now force me to go without my MEDS. Stay Away!!

They are terrible! My husband placed a request to refill his medication on 11/24. We were told it would be delivered on 12/3. On 12/1 he got an email saying it would now be delivered on 12/12. This is a medication he cannot stop abruptly. He is now out of the prescription. It should not take 18 days to get a prescription. We have since ordered it from Walgreens. We will never again use Express Scripts.

ES is my new work insurance mail-order pharmacy. So far, it's a nightmare, including messages and emails throughout the day from multiple sources indicating urgent order issues. I call and am put on hold or disconnected. I spent three hours over two days and six phone calls trying to get an order straight. We'll see if it arrives OK.

I have been trying to get my prescriptions filled since early November and Express Scripts keeps insisting they are waiting on approval from my doctor. I was contacted by them the beginning of October stating that I can no longer fill my prescriptions at CVS otherwise I will pay a higher retail price. I said okay I will transfer my prescriptions over. It has been a nightmare ever since. The first prescription I transferred was ** and that was October 4th. I was told it was backordered even though CVS has it on hand. I asked them if I could just pick it up from CVS. I was told I could not and I should ask my doctor for an alternative. They advised it would be in stock on 11/15. I went over 2 weeks without it and fortunately when I told my doctor he quickly reached out and gave me a sample.

Spent about 8 hours on 8 different phone calls trying to correct an issue on their end. Got a different story about what the problem was on every single call. My doctor's office and the local pharmacy have made calls several times to try and resolve from their side. Issue was never resolved and I have been without my medication for 5 weeks now. I wish this was an isolated case, but sadly this has been the typical level of service that I have received from them. Signed up with a new insurance company for next year. Do not sign up for any insurance plan that uses Express Scripts as a provider.

I will be petitioning with my union to drop Express Scripts. They have been nothing but unreliable and inconvenient. I take a daily inhaler for asthma and I always end up having to ration because they can't get their act together. It would be MUCH easier to go to the CVS down the block from me, but that would balloon the cost of my medication from $50 for three months to $150 for one month. Ridiculous.

It’s been NOTHING but a frustrating experience dealing with this company!!! Out of medication AGAIN. In NOOO HURRY to send what my Dr. prescribed. All I seem to get is, "SORRY" and "We will be sending as soon as we can." Promises of next day shipping (due to their mess ups) twice now NEVER happened.

I fight every month with these people. The customer service people do their best but no help from Pharmacy. I talked to 4 different cs reps that all told me something different. I talked to two different pharmacist. They can’t help you because all they allowed to discuss is side effects from medication. My medication was due on the 10th of November. Today is the 18th. Four days this week I was told it will be overnighted as an emergency need. Nope, nothing. We are so done with this company. Has ruined our week. They do not care. All about the money. Thankfully we are leaving them with our new Medicare Advantage plan. Please save yourself any heartache using this company.

I'm using the option to go to Walgreens as my insurance company allows. The mail order doesn't work most of time. I'm also changing my open season insurance carrier which I've had for more than 20 years because they changed to ES a few years ago. My experience is the same as all the negative reviews so I will just say try like the devil to get away from them. It's just way too much hassle. Whatever happened to a piece of paper and it take to the pharmacy? This system doesn't work and please take the time to contact your reps at state and fed. There are hearings on this and we need to end this misery. You know gov't doesn't move fast but it will move if you keep pushing.

Consistently the processing time is about 10 days from the date they receive the prescription to the date they send it to DHL for delivery to your post office. Add 3-5 business days for delivery. If you have any plans to be out of town on the date it finally arrives, you will likely be out of meds. Insurance usually won’t refill sooner than 2 weeks early so you can expect be stressed out

I have a new employer that uses Express Scripts. I had my doctor submit a request for insulin products as I am running out. I was advised by the express scripts team that they will send the medications after 7 calendar days. They had no concern that I was almost of one med and totally out of another. On day 8 I had to pay for extra shipping and force them to send the medication. They do not care about patient health and the government needs to step in to govern the actions of this company. I will be contacting my congressman and state rep to move forward with this.

For the past few years I've had unlawful withdrawals from my bank account. Has cost me about $160 in overdrawn fees. Even after deleting credit card and check acct number. I'm told there is nothing to be done. Today I noticed an eCheck for $120 and another withdrawal for $12. I checked online and again deleted credit card, no checking account number listed as I deleted that several years ago. On the mobile app on my husband's account the checking account number still shows thus the eCheck not authorized. We never selected auto pay. When I place an order I always select to have a bill sent. But it seems that even though you delete all your payment info, Express Scripts still finds a way to take money out of your account. Isn't this fraudulent???

Express scripts has been our prescription insurance for several years, with $10/90day copays for my depression medication. However they changed the copays right before open enrollment to $20/90 day copay. Open enrollment for our employer started November 1st (as well as most places), the term of our insurance changes every January. I found this out October 6th. When I called, I was told that they could change copays during open enrollment (which was a month after this conversation), and there was nothing they would do, despite the insurance contract had for that year.

I have written several reviews on Twitter too and will continue to do so because they REFUSE to do any investigation into their calls with Customers because they know what they will find. I have requested this several times.

I've had nothing but terrible times with this company. I'm failing to get the treatment my doctor has prescribed for me AND my family. I've been waiting over a month for depression meds. This is unacceptable.

I have been using the Express Scripts pharmacy for over a decade for my ** medication. I have been using ** for over 15 years initially the instant release then around 4 years ago I switched to the extended release. I experience extremely uncomfortable withdraw effects if I am even an hour late taking this medication. I cannot stress the severity of the withdraw other to say the effects are terror inducing at the possibility of not having my medication.

Got the runaround when I tried to get my Glucose monitor prescription filled, told me I could pick up one unit at the local pharmacy while I waited for them to ship me my regular prescription, but then denied approval to do so, told me they would expedite shipping because of the delays that they caused of getting my prescription filled, two weeks have gone by, and I the last unit I had has now expired. So, I no longer have a way to monitor my blood sugar. They were not able to override the denial because my monthly allotment had been allocated even though I have not received my prescriptions from them still, and it has been over two weeks since they promised to fix their mess and they are telling me there is nothing, they can do to fix it.

Express Scripts has refused to pay for a cream I am prescribed for autoimmune issues. They claimed that they needed to speak directly to someone in the doctor's office which they did as I was present. I called them on my own later after they refused to authorize it and they said they needed to speak to someone in the doctor's office. I informed them that I was aware that had done so because I was present. They then suggested I try a steroid cream which is out of the question due to I cannot use steroids in a any form so I just gave up which I am sure is what they wanted. That was a year or so ago. Now, they will not pay for anything because my deductible is like $300. I am transferring all my scripts to a different pharmacy and using a discount card instead. As it turns out, all my drugs are cheaper that way.

I have been taking testosterone injections since 2006 after a pituitary tumor removal. When our insurance switched from Medco to Express Scripts we had a lot of issues. Recently my dr sent over a script for the injection and we didn't hear from Express Scripts so I called them. They said they never received it. So four more times my dr sent it over and they still didn't get it. They eventually had to do it over the phone.

If I ran my business like Express Scripts ran theirs, I would be out of business within a week. If I could rate them with ZERO Stars, I would. Express-Scripts consistently gives me a hard time about getting my prescriptions filled, especially when they are controlled substances. Your PreAuthorization process is nearly impossible to navigate. When contacted, Express-Scripts says they have contacted my doctor, but there is no evidence that they have done so. The doctor consistently says that no one has reached out to them. When the doctor does fill out the PreAuth form, Express-Scripts OFTEN says that the form/process wasn't followed correctly and declines the prescription without contacting the doctor's office for follow-up. Instead, I get a declination letter weeks later telling me that the PreAuth has been declined.

If you are new and have no choice but to use this company-my condolences. Good luck getting your critical medication over the counter or in a timely manner. This is a horrible prescription company! I've been stuck with them before with the company I retired from. Now my husband just retired and I'm on his insurance plan and when I got the letter that our coverage is being handled with them I became terrified..and they proved my fear to be warranted. This company is a NIGHTMARE!!! It is way too much horrible details for me to list in just the short time we have been with this company but if you are lucky enough to have a choice BEWARE! DO NOT USE THIS COMPANY FOR YOUR PRESCRIPTION COVERAGE! Just remember I WARNED YOU!!!

Through my work insurance, I have Express Scripts. Several times now, they've sent emails saying that a medication I've been on for years is not covered. When I call them and call my doctor eventually it is covered again. One time they required me to order a different med, then let me go back to the original one. The reps on the phone don't know or won't say why. And this is not as a new year starts either, where you might expect something in coverage might have changed. Just spent a long time on the phone yesterday; another one for the same drug in process now, waiting to see if they accept the dr's new prescription for it.

Horrible. They try and find any reason not to covered meds. Pre certs, and other excuses. Dr faxed and called 3 times to pre authorize my meds, and they still wouldn't cover it. Customer service is bad also. I would say run as fast as you can. I don't even know how they are still in business. They are a bunch of crooks, and they should be ashamed of themselves.

Our son takes an ADHD medication. We've tried using the generic and it just doesn't work! But Express Scripts refuses to cover the name brand because it's not on their "formulary". Thankfully we qualify for state health coverage. Otherwise we would have no way of getting the medication our son needs without paying the outrageous retail price!! On top of not being able to have the name brand medication covered despite our Dr sending a prior authorization form stating that it's necessary, the customer service I received when I called (multiple times!) was awful! I could barely understand the person on the other end of the phone and it was clear that he was just reading from a script and had NO interest in actually helping me find a solution. I've never felt more like a company that should be there to help us cared less about me and my family as actual people! Such terrible customer service!!!

I have had this company for a year. They force you to go to either Walgreens or order online or you will have to pay a much higher price. They also insist that you have to get 90 day supply or they will charge you a higher price, regardless of weather the doctor can write it for 90 days or not. And if the prescription is written for 30 day for more than 3 months they start charging you a higher price as a penalty for not getting a 90 day prescription. They call you constantly to push you to use their online service. I finally used the online service and the prescription was there and processing.

I tried to get two prescriptions from Express Script which my health insurance was promoting. They failed to package the scripts-- which are controlled substances-- and they were stolen by USPS employee (presumably as they were "signed for" my someone named COVID and no address was filled in). I immediately reported it to the DEA, Cigna, Express Scripts, and USPS. It's six months later and Cigna still won't pay me to refill the prescriptions elsewhere, they place holds on the scripts each time my Dr. sends them in so it takes hours of phone calls to get them filled. I've spent hours on the phone with Cigna and Express Scripts to end this nightmare to no avail. Best part: Express Scripts is threatening to send me to a bill collector if I don't pay them $60 for medication I never received.

Incorrect medication order status on website and app. Phone and chat agents lying and saying things were shipped when they weren't. Chat screen timing out and ending the chat before getting resolution. I'm out of prescription and now have to pay out of pocket because Express Scripts is incompetent, dishonest and lacks accountability. Already been in contact with corporate benefits team to no longer have them as our provider.

I rate this company a ZERO. Their customer service is non-existent. After speaking with three different supervisors, they all promise to call back after investigating my situation, but NO ONE ever calls back. One of their representatives gave me the wrong information about a prescription I ordered for my daughter. She said I had a zero copay during a recorded call. Now, they want to charge me $68 for that same prescription. I contacted the company to explain my situation, but they "conveniently" say they can't locate the recorded conversation. I was provided with incorrect information and now they want me to pay! My account is now suspended and they are threatening to send it to collections. That is just bad business practice. STAY FAR AWAY FROM THIS COMPANY!

Whoever thought that mailing prescriptions over 3 or more weeks vs filling them at a Walgreens within an hour - is a complete idiot! I'm stuck with ES through my husband's employer and it's an absolute disaster every time I try to get my medication. I have to call EVERY TIME because there is always an issue with them and my medication is usually late. I used to fill my prescription anywhere in the country, as long as there was a Walgreens - very convenient if you are traveling frequently. If you are stuck with ES, you don't have that flexibility - you have to call them way in advance to make sure your medication arrives to your address on time.

I would not recommend this experience to anyone. The customer service is poor, the pharmacy is equally poor, the response time is terrible. My doctor sent in scripts 4 days ago. The orders were confirmed and stated they would be shipped. They were then canceled several times. I called in several times, sent in requests through their online system and each time, I got a condescending and unhelpful response.

This company has some helpful employees, but their procedures/rules and regulations will land someone in the hospital because their customers are not allowed adequate medication access. This company refused to give me Diabetic medications until I received a pre-authorization from them when we switched to this (unfortunate) third party prescription insurance. I spent hours on the phone with Express and my doctor's office simply trying to receive Diabetes medication! I spent almost a month trying to sort this out. Not acceptable. Still ongoing.

This company is called express, but there's nothing express about it, I have wasted hours of my life that I'll never get back, due to their terrible services, lies, bad customer service, and not ever documenting calls that I've made. Ever since we started with ES there has been problem, after problem, and they either blame it on me or the doctors, never taking responsibility for their own mismatching of departments. Do yourself a favor and run from them. You will not get as many grey hairs and lines on your face than I have already gotten. Just go with a pharmacy you drive up to, you'll thank me later.

I am extremely disappointed in Express Scripts customer service. In the last few years their service, processing time and reliability have significantly decreased. My most recent experience is inexcusable by a business responsible for providing medication. A prescription was lost, untraceable by the USPS, and express scripts charged my credit card and my insurance provider for the medication despite it being reported not delivered. They further stated it would be 30 days before they could provide a refund and stated their policies prohibited them from overnighting a new supply of medication and that my dr would have to write a new prescription and it would take another 8-10 days to process the prescription and I would be charged again.

Horrible. Here is how awful they are. Denied a prescription by claiming that my Dr. had cancelled it. Although my Dr. had not cancelled my prescription, they insisted he had. My Dr. then sent in another prescription. They then refused to fill the prescription because there were two prescriptions and they had filled one. That was the prescription they claimed had been cancelled. When I pointed out that they had not filled the first prescription because they had claimed it was cancelled, they said they had never done that, and the first prescription had been filled. I ended up getting an override as I had to have the medication overnighted from another pharmacy. This was not the only incident. I have three solid organ transplants, and the medication is critical. I think they may be trying to kill me with stress.

I have had my doctor's office has call in a prior authorization for a medication and they keep saying they never got it. They have called in many times. My calls to customer service result in denials. They have received the authorization. Now who should I believe? Dumping this worthless company come open season. Going to go to Amazon pharmacy

I work at a large company that has taken the cheapest way to have prescription coverage. Everyone in my shop has the same constant issues with their medication prescriptions or refills. It’s like they want you to just get tired of dealing with their nonsense and stop taking your medication or just go pay for it yourself. This is a horrible company, customer service is at the bottom. Would not recommend to my enemies.

Don’t use this service. They are incredibly slow and need multiple communications with the dr office after receiving the px and dr offices just can’t handle it. Customer chat is entirely useless and they’ll just read you what you can find online yourself. Calling is the best option but you MUST call back to make sure what you are told actually happens. Definitely don’t use this for anything urgent or essential because it will be late and it will take much longer than you think it should.

I too have had terrible service with ES similar to ones here. My question is this: have any of you had experience with receiving prescriptions from ES that gave you a bad reaction? My prescription service changed from CVS to ES when I retired and I am still using the same prescriptions. No new drugs or deletions since I’ve started using ES. For the past 2 to 3 months I’ve been getting dizzy when I stand up (not taking statins), and for no apparent reason per two of my doctors. I’m wondering if it’s a change in the med… Maybe a generic??? I read about this happening to someone else online but I can’t find the complaint now. Please advise if you’ve experienced something similar.

This company keeps needed medications away from patients. They know that if you get better then they will make less money! We are paying them to keep our health in bad condition. Sad and shameful!!!! Some attorneys need to capitalize here!

Their website says one thing and the customer service department says something different. They always point fingers at the doctor. Doctors are way too overworked to micromanage Express Scripts' mismanagement. Never use Express Scripts.

Please avoid this company. They are complete clowns. They have not managed to supply one RX without an issue as of today. They gaslight you and reading the reviews and responses from BBB, they don't care.

I was double charged on Friday, Monday I called to dispute it with their company. I was told that on their end it only shows one payment. I insisted an investigation be made and when they found THEIR ERROR to refund it to my bank account that they fraudulently double charged. Tuesday I logged into my Express Scripts account to find a credit of $60 dollars, called them again, got a bunch of hee-hawing around yet again to be told, "Oh ya. I see the double charge. We credited your account so you have a credit now." Not acceptable! I told them I wanted it back on my card, she put me on a 10 minute hold, came back and told me that it would take 7-10 business days for them to refund me.

Bottom line, they just plain suck. They're slow, they're hard to deal with and get it wrong. Never will use them ever again. My wife and I have decided that Express Scripts are bad drug dealers and shouldn't be allowed to do business on the streets of the United States of America.

If you have an option to avoid using this company please do. Especially if you need long term care. I have had to call every single time I need anything and they can never do things on time. The company does not care about your health and well being. I have been diabetic for 20 years and have never seen such horrible service. They have even gone as far as to refer me to the ER due to their own mistakes. This company should be avoided at all time.

Their prescriptions are almost always late. You will spend hours on the phone. They will frequently tell you when they have messed up and are not going to be able to get you your prescription in time that you should use a local pharmacy. Do not use them.

Whatever you do please do not sign up for autopay with this company. I was enrolled in autopay until yesterday (August 9th). The bank account I had on file was closed due to fraud on my account. I changed the account with Express Scripts and they still sent payments to that account and I do not know how because the old account was removed. Of course, they were charging me fees to my new account, go figure. To make a long story short, I had a credit on my account because one representative had me pay for a medication upfront leading me to believe they would use the credit for the prescription. That did not happen they still charged my old account costing me more fees because of course the bank rejected the payment.

Just like everyone else that is getting the runaround from Express Scripts and Accredo which is part of them, I have the same issues. They even went so far as to accuse my doctor of turning in a “forged” prescription for a non ** psoriasis medication to avoid having to pay for it. If all the rest of the folks that are having trouble with this corrupt, passive aggressive, and most of all highly incompetent company want to start a class action lawsuit against them, I will gladly do whatever I can to shut their doors forever! I’m frankly surprised that they haven’t killed someone over their fun and games with people’s health.

I came to Express Scripts through my employer and it sucks. They never have the prescription that I need and, when they do have it, it's almost 3 weeks till I get it. In the meantime they have you all tied up because you can't get them filled someplace else without a lot of calling around because they have the prescription. If I had known this beforehand, I would have stayed with CVS. This is a terrible company and, someone will die trying to or, waiting to get their meds. Avoid.

Takes it upon themselves to decide which prescription you need or don't need. Will decide themselves if it's too expensive and refuse to file said prescription and let you know they won't fill prescription.

STOP! Do not order from this service if you need your medications within 1 to 3 days+. I have been waiting over a week and my prescription is still processing. It then states once it is processed it will take another 3 to 5 business days to ship which they use USPS which is even slower. Stick to your local pharmacy. This service is misleading. Horrible!

This company is horrendous. Ordering prescriptions is a nightmare because something always manages to go wrong but they don't notify you, and if you don't log in to their app or website (both of which are a hassle in their own right) you'd never know about it. I'm to the point of nearly being fully depleted on a necessary and daily medication that was ordered nearly two weeks ago, and when I finally got some dimwitted agent on the line she said "Mmhmm...well we're experiencing issues right now, so maybe call back in like, I dunno, two or three hours?" There is not one single part of this process that is beneficial to users, and the "help" they offer is negligible at best. Genuinely the worst prescription service I've been forced to use in 33 years of diabetes care.

This company is horrible! They will charge you excessive amounts of penalties without warning if you don’t follow their policy and they think by notifying you by mail that you may be paying too much for your prescription is their way of giving you a heads up before they take thousands of dollars in penalties. The worst experience I have ever had.

This is by far the worst pharmacy ever. You have to call and wait to talk to a person and when you do they will have an attitude with you. You will have to call because you will constantly have problems with them for some reason. You won't know the reason, they will just text you or email you to tell you you aren't getting your meds, and tell you to contact your doctor. This will waste your time, the doctor's time, and whoever eventually you talk to at Express Scripts. Then they will say you have to call the doctor and the doctor will have no idea what the problem is because they already sent the prescription in. Do not use this awful pharmacy as you will never get your prescriptions that you need. You'll only get the ones you don't need.

I’m a physician - this is the most incompetent service. Unable to get routine medications. Customer service assistance lies on call. Website shows errors only. Delays of 75 days are routine. Outdated meds listed, proper meds hidden. Utterly incompetent service trying not to fulfill their job. Money saving measure? Avoid. Local pharmacy can do better and should.

It is not shocking that the military uses this horrible company. If you want to be hung up on multiple times, have a customer service rep answer the phone call yawning with a baby in their arms crying (Lavanda) then by all means go through this company. After all these years, the military can't get it together and partner with a better company. Go through ANYONE beside Express Scripts!

They give you a major runaround. None of their customer service people are trained, they have no idea what they are talking about. Took me 2 months to get my script filled. Thankfully it wasn't something I needed for life or death!

Express Scripts is refusing to fill two prescriptions for narcolepsy, even though they are both critical, after three appeals. There is no human to call for help, I've been trying for three months. Each time you call you are passed somewhere else, from the Philippines, to who knows where, no one cares at all, and I feel completely demoralized. They require prior authorizations for EVERY prescription, which is taking months to get. Why do they need the doctor to authorize the prescription, if that same doctor wrote the prescription? It's all to see if you'll give up, and not use your insurance. They refused to fill an ASTHMA inhaler, even though that is also life threatening. I wish to God I never chose this job, because this horrible, humiliating company is my only choice for Rx.

I tried to get reimbursed for COVID tests that I bought online, but they denied the claim, stating that I didn't provide the NDC (National Drug Code, although this was clearly included in my claim. I will follow up further, but I highly doubt they'll reimburse me, even though it's the law.

My son is T1D and we have to go through this company for some of his medications. We were charged for some of his prescriptions but never received them. The medication was sent back to them and they acknowledged that they had received them. They still will not take the charge off of our account. In their words “It is our policy to not reimburse for prescriptions.” They refuse to send his medications now until we pay the bill for something we never received. I’ve spoken with Tricare and Express Scripts Supervision. Still nothing. I’m active duty military and have no other healthcare options for my son. It’s a crying shame that companies like this exist.

They were supposed to make a decision on my case appealing their decision of not reimbursing me since I used an "out-of-network" pharmacy which happens to be the only pharmacy making the specific suppositories my specialist had prescribed me. After receiving my application, a lady called me and said that since she "was on a long hold with" the other pharmacy to verify the NDC number that she "could not see " in their system, she had to cancel my "internal" appeal. I had to call the other pharmacy and verify the number they were looking for and I obtained that number.

Updated on 07/09/2022: Yesterday I marked my review of Express Scripts as "resolved", based upon direct communication with a pharmacist and two ES system generated webmails thanking me and saying that it as was pleasure to serve me. So to recap, a brand name medication was orded by a doctor in Nov 2021 and shipped. A series of endless loops between May and July 1st led me to post an initial review about the incorrect and misleading communication between express scripts and myself. Basically I was informed at the start of a 3 day holiday weekend that I needed to contact my doctor.

I have been trying to get a prescription to fight covid-19 symptoms transferred to my local CVS, and they cannot get it transferred unless the CVS pharmacist calls them directly. Also, they will not be able to deliver my med until 1-2 weeks; by that time, I'll be at a hospital or not have Covid-19 symptoms. I have been on the phone with their customer service and the CVS pharmacist with no resolution to my problem.

They don't accept prescription discount programs because they want people to go to generic instead of name brand. My drug doesn't have a generic. I'm just going to change pharmacies. Instead of them getting some money filling the script, they'll get no money. Also, they're part of the giant American scam of a medical system. Death panels already exist. They're just in private board rooms instead of public political debates.

I was a customer with Express Scripts within the last 5 years. I tried to log into my old account recently and was unable to get through. I clicked the help - and I ultimately ended up at a phone number. I tried to just register as a new member and ended up at a web page again directing me to the same customer help phone number. I called over a weekend and was told that #1 their web service was out for at least 24 hrs and #2 in order to get my insurance into the account that my benefits person at my job would have to call them! There are thousands of workers at my job. I can't believe a benefits person has to call for each worker.

This company CANNOT get you your medications. I MUST have my medications or I will end up in the hospital/Die and they consistently FAIL to get me my meds on time. Their reps are nice, but the bottom line is these people will kill you.

I had a recent incident where the mailman put the drugs on my front porch and walked away without ringing the bell. I heard somebody on the porch but was in a meeting with my boss and a client. After approximately ten minutes, I opened the door and they were gone. I called Express Scripts about the issue and the agent that I spoke with was not helpful and did not offer any solutions to my issue. Since it was a 90 supply, they will not fill my prescription until after the 90 day window. I saw my doctor, who wrote a new prescription, but when I try to fill it, it is blocked until the 90 day window has passed. I have already gone through withdrawal from my medication and still cannot get relief that the prescription offers because Express Scripts blocks the prescription from being filled. Not sure why I continue to pay for their insurance since they seem to always have a way to not fulfill their obligations. HORRIBLE COMPANY!!!!

I was diagnosed with chronic hives and my doctor submitted authorization to Cigna for approval. I was approved for a year to receive the only medication that works for this condition which is Xolair. I was lucky that my dr had a sample for me to begin the treatment but because Express Scripts / Accredo Pharmacy could not figure out how to get this done, it was a nightmare for over a month. I spoke to them daily and was told not once but multiple times that my medication would be shipped within days only to receive a call, text or letter telling me that my claim had been declined.

In fairness, I talked to a helpful gentleman named Adam at Express Scripts. If one is using Express Scripts, it is helpful to know that an email address, rxhelp@express-scripts.com, is available for customers who have trouble with their prescriptions. The failures in the past with Express Scripts mean I will always cautiously follow the renewals and mailing dates for my husband's medications. My loved one's life is precious. Having meds on hand to take daily is a matter of life and death. I think companies need to remember that there are actual people counting on accuracy and timeliness.

I get a shot for Psoriasis and that shot cost several thousand per month. I have a assistance pay program that covers most of the cost, not sure how that works, anyhow I tell Express scripts/Accredo DO NOT SHIP THE SHOT if it is going to cost me several hundred dollars. Well in this case they shipped the shot and afterward they billed me $1961 for the shot. Had I known the shot was going to cost this much I would have NEVER had it shipped out. After shipping the shot they said my assistance program was maxed out. THIS IS THE WORST COMPANY EVER!!!

Express-scripts has got to be the worse pharmacy company ever.... I pay damn good money monthly and they will not pay for **.... This company should be banned or put out of business!!!! I pay in good faith each month damn good money but they never want t0 pay for any prescriptions and then wants pre-authorization for meds that I need and have taken for a while. Now all the sudden I keep getting denied.... Although when I talk t0 them on phone they tell me I'm approved.... I will not back down with my appeals and no one else should either!!!!

I would have given them 0 stars if it were an option. I have been trying to get my prescription filled for over 18 days. Every time I call Express Scripts I am given a different story. They have charged me( at one point 2x) but I still am without my medication!!! I spoke to a Supervisor named Claire who put the burden on me to resolve the issue and clearly was totally not helpful and very unsympathetic. The latest I was told… to wait until it is 30 days and then try again. If I had a choice I would NEVER EVER choose Express Scripts!!! They have given me such a runaround the details are too long to go into here but the bottomline is I am without my medication through no fault on my part and Express Scripts had done NOTHING to help.

If I could give zero stars I would. I placed an order last week and every day receive a call that my order did not go through. I call back and have been passed around to representative to representative and placed on hold totaling more than 4 hours in one week. They ask for name, address, DOB over and over then place you on hold. Not confident my order is coming. Horrible experience.

I had bought medicines through Express Scripts (Accredo Pharmacy) and they are charging me without charging the Medicare coverage I have even after multiple follow up. They will force me to pay and said will not ship my anti-rejection medication without payment. Customer support is horrible and hung the phone when I asked about why Medicare coverage.

I have a bad experience with this company. The medications they send me have short expiration date, so it is not as effective as the one I used to get from a physical pharmacy. Now I have to trash my medication before the expiration date on it because it is not as effective. For my last order with them, they sent me a large ointment tube with short expiration date. I communicated the company twice explaining that I use this ointment as needed and I need a medication with later expiration date in order not to waste my money trashing the tube while it's hardly used. I received weird replies not related to my inquiry.

Charged my credit card $3k+ without my consent. I reported it as a fraudulent charge. I received no bill from them and they did that. Extremely unwarranted and inappropriate. They have never ever charged me this much before In all the years I have been with them so I don’t know what motivated them to act out like this. My meds haven’t changed at all. This happened as soon as my husband got a new employer and we changed insurance companies. I didn’t request any refills, nor did I receive any, so I still don’t know why they slapped that charge on my credit card.

Possibly the worst company I've ever had to deal with. I should have known when they asked me how to spell Pfizer that I wasn't dealing with the brightest crayon in the box. They can't manage to do simple tasks in anything under an hour, and even then they usually get it wrong which requires another hour+ call. The last straw was when they took over $1500 out of my bank account for absolutely no reason. I'm not even being charged a dime for this medicine and the card I had to give them has a stated max charge of $500 on their own system. Now I have to wait 3-5 days to get that money back. Most people would be sent to prison for stealing that much money but I guess this is their business model.

I lost my insurance. So, they terminated my account. I attempted to get my prescriptions transferred. I was transferred to 4 people, all of whom said they were transferring me to MY representative. I was NEVER able to speak to MY representative. Each new person collected my information. None were able to resolve the transfer. When I get new insurance, I will NEVER send any prescriptions to be filled by them. The convenience of mail order is not worth the hassle of dealing with them for issues.

I have had to use Express Scripts for certain medications through Tricare and they are the worst pharmacy! I ordered my medications on April 16th and asked that they be sent on time and today is May 3rd and they have not been sent and won't be sent out until May 8th, which at that time I will be out of medications again. This is an ongoing problem with Express Scripts and so again, I cancelled my order and got a new prescription to Walgreens, which will cost me a considerable amount more, but I don't care.

Express Scripts (ESI) has a terrible practice of contacting a physician to circumvent the "automatic refill" process. When a refill count is low, they will contact the physician's office to obtain a new order. Upon receiving this order, they automatically process and ship as quickly as possible. In this way, I've accumulated hundreds of unneeded pills, despite having automatic refill turned "off." There is no way to return the pills, no way to dispute. There is one department -- A customer service person who has no authority but to tell you the policy and that they have no authority. This company is scamming the insurance industry, in my opinion, and over-filling prescriptions. If this can happen to me, it can happen to others. And that's millions of dollars wasted on unused prescriptions.

After 6 calls to Express Scripts about a a medical renewal, they still have not provided the medication. They have provided all the usual excuses (we need to speak to you doctor, your doctor hasn't called, you need to provide additional information.) I have literally spent hours on the phone with them with no results. At one point, they even made a mistake, thought I was the doctor, and had me call in with information regarding another patient. What confidentiality? Ready to find another provider.

Employers do not use this company for your benefits. They will present a contract that looks good on paper for your employees and they do not disclose the ways they will deny claims, refuse medications and exhaust your employees trying to fight them. One employee has been fighting them for almost 9 months to be reimbursed for medication that is covered. The forms say to fax in the claim. We faxed in the claim. Express Scripts denied the claim because it was not mailed. We mailed the forms Certified Mail, Return Receipt - they claimed they never got them. They literally signed for them.

After four weeks of toil and work I was able to get someone to actually speak with me about the issue and once they reviewed the situation on the phone they called the provider to work through the denied benefit and get it processed again as accepted.

It was a lot of work that on the best note shows a breakdown or lack of investment in high velocity IT practices or process issues. A gap if you will. At worst it shows the possibility of budgeting getting in the way of a medically certified doctor assisting their patient. I doubt every ending is satisfactory in nature.

I received a TEXT message from the collection agency stating I was sent to collections for a past due balance. I did not receive 1 phone call, or invoice from express scripts. AND I have ALWAYS HAD A CARD ON FILE! So their incompetent morons in customer service chose to not charge my card, yet sent me to collections. STAY AWAY FROM THIS COMPANY!

If you are considering this company as a healthcare benefit for your employees or have the option run fast. Even atheist will be screaming for GOD when dealing with this poorly run, bureaucratic nightmare of a prescription plan. In my 50 years I’ve not seen anything so bad. They accept no responsibility and would rather the customer stop dead than admit and fix their mistake. It worked until it didn’t. Short story version they mailed refill (supposedly) that never arrives and Uses 1 of my 3 refills to replace it instead of simply replacing the missing medication. Now I’m out of refills and have spent 3 days jumping thru hoops. Just Disgusting!!

I was prescribed a prior authorization medication by my dr over two weeks ago. Today was the first time a representative told me it couldn't be authorized. I've spoken to them many times over the last few weeks. So the pharmaceutical rep (today) suggested a few meds I should take... then the other med could be authorized. YOU COULD'VE TOLD ME THIS THREE WEEKS AGO. Two thumbs down. One star rating.

I did not want to use Express Scripts from the beginning but decided to give them the benefit of the doubt. WRONG!!!! Each and every refill has been a marathon of problems. The straw was I called in a script and was informed it would arrive on a particular day. No medicine. I called to check on it. OH. "We tried to call you yesterday (one time) to let you know you would not get your medicine for another 3 days." I have one pill. That means two days without my cancer medicine. Going to change to a military facility. This medicine is $28,000. Their stupidity is going to cost them. Somebody needs a counseling session. Stay sane, order from somewhere else.

I have this company through work and they are literally the worst. Please review their BBB profile before purchasing for yourself or your employees. They offer as few drug as humanly possible and do not communicate that you must ask your doctor for a 3 months supply of meds and have it shipped. You have to jump through a million and one hoops to get what you need. It's abhorrent.

Once again, I am amazed at the poor customer service from Express Scripts. This is even more embarrassing as I am an Express Script retiree. I contacted Express Scripts to report that they were mailing confidential medical information to patients who have not lived at this address for five years. Contacting Express Scripts I was told there was nothing that the person on the phone could do to help and they could not provide any information as to someone to contact to help resolve the situation and help their patient. Unfortunately this reflects the same type of service that I received while an employee and patient. Fortunately I am no longer either.

Horrible. My insurance wants us to use them and they incompetent. You get someone from India and they give you the so much circling around and never can they complete what they say. Hate them. Hate dealing with company.

If you have to take meds for mental health, stay away from them as they don't want to cover them. I have been taking the same meds for 20 years, and just switched to Express Scripts. the prescription was called in 2 weeks ago, and today I found out that Express Scripts does zero follow up on prescription submissions, and zero follow up with their client so they can follow up on their own. I have not had my meds for 3 days, and now they are saying 8-10 business days to review a very common anti-depressant/anti-anxiety medication.

My experience with Express Scripts has been nothing short of frustrating. From Day 1 in 2 years, it has been a nightmare dealing with them. Every prescription has been an issue. Customer Service is virtually non-existent. I continually receive conflicting information. My providers also have issues. Apparently, patient health needs are not a priority. Prior authorizations are a nightmare. Continually receive denials. Express Scripts also has incorrect information on me that is impossible to correct. Denials are usually based on the incorrect information. Would never recommend Express Scripts to anyone.

It's unlikely your prescriptions will be filled or shipped on time. Then when you contact customer service they are NO help and even lied to me. Our insurance switched us to this service in January and it's been a headache ever since.

If I could give these careless incompetent people a zero I would. My husband is diabetic. I placed an order on 3/6. Still not here. No reason. Was not processed. Was assured by 2 supervisors it would be overnighted. This morning it's in Kentucky going regular DHL. They keep offering to let me speak to a pharmacist. No accountability. No competence. They should be sued and put out of business immediately. These are medications they are playing with!

I've been trying to have a prescription transferred to Express Scripts for several days. I've spent many HOURS already on the phone with their customer service reps who don't seem to understand or aren't trained well enough to know that when they take ownership of prescriptions they are obligated to contact the former pharmacy. Express Scripts does not provide any kind of form or information to its patients about how to transfer prescriptions, and when I called (multiple times) for help they pointed the finger back at my old pharmacy and told me to call them and have them call Express Scripts.

Express Scripts has a responsibility to send prescriptions in a timely manner - They fail miserably! They do not fill prescriptions timely, they use the cheapest postage which can take 10 to 14 days. I am still waiting two weeks after fill date. Summary: They are late to fill Rx on refills, take their time sending out critical drugs using insufficient postage. Therefore critical prescriptions arrive extremely late, if at all. Twice I Never received my prescriptions. Critical medications are NOT treated with proper lead time or sufficient postage to arrive when needed. And they make excuses trying to shift responsibility. That adds to the frustration and stress. Express Scripts is a shamefully inept operation. Each person you speak with tells a different story. That suggests someone is not telling the truth. Cigna is the insurance company that controls/owns Express.

For the past four months—since I switched to Express Scripts—they have failed to deliver my prescription on time. All I asked, after talking to a supervisor, is that they deliver my prescription before I run out of my medication. Apparently, that proved to be too difficult a task, even though I had my prescription in their system way ahead of the scheduled fill date. If you don’t care if you run out of medication every month, then use Express Scripts. Otherwise, I suggest you find other ways to fill your prescriptions.