Express Scripts Reviews

Found out I need to be more proactive on managing prescriptions and question everything on invoices, will confirm with Doctor about issues Express Scripts says my Doctor ordered or asked them to do.

After my insurance began upcharging my newer medication 885% through my normal pharmacy, starting in 2020, they pushed Express Scripts on me to lower my pharmaceutical costs. After many calls with Express Scripts I realized they dont follow their word and hand out empty promises like candy. Now I'm weeks behind on my medication because it needs to be shipped instead of being able to get it at my normal pharmacy like I used to for a normal price. Even after holding out on my medication for weeks they will not refund me for the delays they have caused. Terrible service, terrible business, terrible company.

Looks like Express Scripts is denying ** patches across the board even for stage 4 cancer patients. It is like pulling teeth to get a prior authorization for these benign patches which cannot be used for any other purpose other than numbing a painful area. Now it is a problem of the rep at the dr's office saying she provided them with the information needed for a prior authorization and they are saying they never received it. Who is lying???? There doesn't seem to be any way to prove that the information was provided. The patches aren't even that expensive in the whole scheme of things. Why is Express scripts giving people such a hard time to obtain them? Pharmaceutical companies have such free reign, it is ridiculous.

January 24, 2020. My company switched from CVS Caremark to Express Scripts in 2020. I have a reoccurring medication that my doctor sent them. A rep called letting me know that I would have to pay $2,000 plus for this medicine because I have a $1,700.00 deductible. I have never had to pay out of pocket for this medicine.

My company recently switched to Express Scripts for our RXs. I have been on birth control for years and it has always been 100 percent covered by insurance. Just got off the phone with Express scripts and they do not cover birth control. Their exact words were it's a nonpreferred medication. IT will cost me 50 bucks a month just to get my birth control. They seriously need to reevaluate their understanding of women's health. Do not recommend AT ALL.

Physician sent 5 prescriptions January 13. Problems processing scripts - spent over 90 minutes in 2 phone calls, talked with 2 supervisors on Jan 22 - at this moment, 12:48 p.m. 1/12/2020, scripts not shipped. My last time dealing with Express Scripts.

The reason we decided to use Express Scripts is because we live in a very rural area and the closest pharmacy is over an hour away. When I contacted Express Scripts to check on my prescription, I was assured we would have it quickly. Almost a week later, we still do not have it. It's currently "in transit". When I contacted customer service and the numerous managers, I am told they can send a the prescription to another "local" pharmacy to fill but they can't overnight the prescription to us. As I told the numerous managers: That doesn't solve the problem. And wait! They can send the prescription somewhere else to fill but can't overnight the prescription to us?

I received an email indicating that it was time to fill my 3 month prescriptions, and I placed the order for the medications. 4 of the 5 were shipped out, and one medication, Xarelto, was not. They indicated that I required a pre-authorization for the medication. The med was pre-authorized on 12/30, and they indicated that the medication would be shipped. My coverage ended on 1/1, and the medication was never shipped. After being told everything from it was too close to the loss of coverage, to the medication wasn’t ordered in time, to that it was fraud to ship it out at that point, everyone I spoke to over a 5 day period had a different story why the medication did not ship. If you have alternate pharmacy options on your insurance, NEVER choose these people. They are frustrating, and Ive never had so many different people tell me lies.

For 3 weeks I’ve been told I have no coverage, when Anthem and Wage Works are able to verify I do, and have paid through 4/2021. No one is able to help given the issue lies with EXS. I’ve paid over $500 for prescriptions even thought I’ve paid for benefits.

Every time I have to travel out of the country for an extended period of time for work or vacation, Express Scripts just can not handle it. They have so many rules in place, it will take you a month to get your medication for a trip. I mailed my prescriptions and called ES to give me an ES address so I could overnight my prescriptions. I wanted to make sure they got the orders ASAP. However, ES has NO address other than a PO BOx - so got no help here even though I tried.

My doctor wrote me an Rx for fibromyalgia. My husband's doctor wrote him an Rx for arthritis. Scripts would not fill either one. The UAW has them for all of our prescriptions, well they're useless. This isn't the first time they've done this either. We don't know why, or what the problem is, but we're so totally disappointed.

Called today (15 Jan) to seek a solution to my dilemma: FedEx failed to deliver the package that Express Scripts sent overnight with my medication--**. (The driver claimed that he was not able to locate our house; laughable, since FedEx has been delivering all sorts of packages, including **, without any problems in the past). ** is always shipped in a special styrofoam box with ice packs so it must be delivered within 24 hours, otherwise the medication spoils. Since the driver "got lost" on Friday, FedEx kept the box over the weekend without refrigeration. Even if FedEx tried to deliver it again on Monday (which they did not), the ** was probably already unusable. Finally, after a few useless and aggravating phone calls with the unfriendly manager, I drove to the FedEx distribution center and picked up the box at noon on Tuesday...

Full disclosure, I haven't used their services. I wanted to write a review of them though because I keep getting soliciting calls from them displaying some very suspicious behavior. Several times I have received robocalls from this company coming from SPOOFED numbers..what legitimate company spoofs numbers?? Each time though they have included my name and the same robo message about important information regarding my prescriptions so I once called the number they provided to see what was up. Basically the robocalls were an advertisement to use their service. An ad using my name on a spoofed number makes me extremely uncomfortable. When I called their number, the robot asked me, "Do you want to use our service" and I said no. They haven't stopped calling and leaving the same robo message from more spoofed numbers.

Updated on 01/17/2020: This is my response to the latest delay....sent 1/16. FYI now I see this medication won't be shipped until 1/21!!!! What is your problem there. I am without my breathing medication and it is all due to the incompetence of your company. If you see it within your compassion and power the least that could be done is that this is shipped the fastest way possible! This is their response this a.m (17th) 'I truly sorry about this matter, and have expedited the order. UPS Next Day Air AM.'

Called to see why my prescription wasn't going through. Customer service told me to have the pharmacy call the help desk to see what was going on. I told her that is why I am calling to find out. She told me she does not have access to that info. Very poor customer service. Not the first problem I have had with this company. Worst company ever. Unfortunately I have no other choice but to use them as they are the company my insurance company uses. If you have a choice stay away from this bunch of jokers.

Express Scripts sends generic drugs from India where production process and cleanness are NOT up to western standards. Europe Canada Israel are all capable and do generic drug manufacturing. TEVA is the largest and non Indian. I NO LONGER use Express Scripts.

I stopped all auto refills in March 2019. A known contaminated refill was mailed and billed despite requested stop. Now they want payment for more NOT requested, and NOT received (other) refills and threaten collection action. None at Express Scripts seems capable to do anything other than insisting on what their computer screens display. Regardless of facts. Demanding payment for not requested and not received items is mail order fraud. Threatening collection actions constitutes extortion. Dispensing medications they know to be contaminated with carcinogens could be called attempted murder, at the very least it is just plain criminal and utterly incompetent, as the entire company has represented itself toward me.

Order insulin on 12.30.2019 and have been calling every day since and nobody knows when the order will ship!! Do they even know what insulin is or do they think I ordered peanuts? Horrible service!!!! Patients could die before getting the medicine and they would not care. The supervisor was even worst than the CSR rep!!

A Rx for ** was sent in to Express Scripts 12-30-19. I received an email that they had the request and were processing it. I had not received a notice as to when it was shipping so I called 1-2-20 to see when I should be receiving it because I was almost out of insulin. They said they didn’t have a Rx for me. I gave them the Rx invoice number from the email I had received. I was told that the claim had been rejected by the insurance company because it was too soon to be filled. I told them the dosage had been drastically changed and that the old dosage must have been sent in. She said there was nothing they could do.

Express Scripts is perhaps sadly making the prior authorization process as drawn-out and customer unfriendly as possible so that patients & doctors give up. If the patient doesn't shell out big bucks to self-pay for medication that Express Scripts should cover, the prior authorization run-around either ends in the patient reluctantly resorting to medication that isn't as effective, not filling medication at all, misdirecting anger at doctors/pharmacists (instead of where the blame really lies, with Express Scripts), or suffering a prolonged impairment to quality of life. Getting medically necessary treatment from Express Scripts during the holidays is a nightmare, and the prior authorization process at Express Scripts is actually increasing costs for health care providers, patients, and the healthcare system. I don't know why Blue Cross Blue Shield of Louisiana has engaged Express Scripts to handle prescription claims.

Not sure why all of a sudden we are required to have a doctor call in for a prior authorization, but here we are. I've been on this medication for 10+ years for asthma. I received no letter indicating the change in policy. I call my pharmacy to refill my asthma prescription at 3pm on New Years Eve, which I desperately need and find my prescription will not be covered until they have that prior authorization. My options? Pay the $473 out of pocket and get reimbursed on the back end or suffer for another 2 days, waking up in the middle of the night to do breathing treatment and having asthma most of the day. I really had no choice except to pay out of pocket and get reimbursed - until I found out that getting reimbursed wasn't even an option anymore - she had made a mistake.

I called Express Scripts about a DOUBLE CHARGE on my bank card for a prescription. The CSR transferred me to supervisor who did not want to hear or had any empathy for the issue. The supervisor refused to believe there had been a double charge. This COMPANY has been nothing but problems when dealing with them. We, the customer are forced to deal with these inadequate company who have MONOPOLIZED the mail order pharmacy industry. Our INSURANCE COMPANY has forced the customer to go thru company such as EXPRESS SCRIPTS, who need a better overall service and starting from the top to the last person who represents Express Scripts. Disappointment.

Every year I have to have an Rx pre-authorized. No matter how hard I try to keep on top of it, it's not my job & it falls through the cracks. The people whose job it *is* don't care. I think they intend to make it as difficult as possible. I like the convenience of mail order Rx but this company is what the stereotype of the evil pharmaceutical conglomerate is based on. The terrible automated menu that can't understand what you say (even the word yes), the staff that's chained to their roles so unable to really help even if they wanted to, and the complete disregard for how their actions have real life consequences for you.

We have always received good service from Express Scripts, but our shock today was receiving an RX bottle with only one pill. It seems reasonable to me that they could have looked at an RX for the same med that was filled 2 months ago for a quantity of 90, and questioned why there was only one pill ordered. No, and we must pay the full co pay price, I spoke with a supervisor who made it clear that it was not their job to question an order, so there you go, extremely poor customer consideration. Very disappointed with this transaction!!!

Express Scripts is holding up my prescription being filled at Schnucks due to policy. Physician ordered medicine and insurance stated no pre-authorization. I have been on this medicine for 10 years without any deleterious effects. I know the concern is that the medicine can elevate blood pressure. I have abnormal low pressure of 100/70 - 90/60. Express Scripts does not know this because they are not my private physician even though they seem to believe it is their right to practice medicine. It would be easy to be non-adherent with such arduous navigation of the system to get medicine refilled.

I had 4 scrips in Express Scripts care. They took it upon themselves to delay my pain killers because they couldn't fill another scrip for me. I think they saved money shipping by doing this. No idea why they couldn't call me? When I called all they said was, "Sorry. Is there anything else I can do for you?" I was electrocuted and am in pain 24 hrs. I will be in extra pain for an extra week because of Express scripts. The scrip said fill right away. One time I paid the extra almost 20 bucks to overnight my scrips. It still took a few days from the time they filled it. Scammed my money on overnight. I'm supposed to use them for my retirement plan. I'll go anywhere else from now on.

Very Rude customer service Rep. I had to order my medication which was kind of antibiotics and they send them very late so I was running out of them and that messed up my treatment. Nobody responded me there.

Absolutely terrible! I am forced to do a 90 day supply of my diabetic prescriptions. This includes an insulin pump supply and also insulin. I was told I could be put on an extended payment plan as both of these for a 3 month supply after insurance coverage is almost 400 each. I asked for my insulin to be ordered as it is set up on payment plan, they took the whole amount out and overdrafted my account. I called for a refund to be back on payment plan. They refunded almost 500. I called and asked why? They told me I had a 113$ credit as well. I asked specifically if it was a mistake and if they were going to take more money out. They said, "No it was a credit."

The absolute worst out there. They purposely take way more time than they need, ignore your pleas for medication, and then belittle you on the phone. They literally get away with murder letting people go without medications without cause. It does not take two weeks to ship **, period.

I had a doctor submit a refill request for which ended up needing a pre-authorization. I waited a few days and contacted Express Scripts. I was told they sent 3 requests to my doctor but never received a response. I was told another request would be sent to my doctor's office for the pre-auth. A few more days went past and I was out of my medication at this point. I called Express Scripts and was told they received the pre auth. from my doctor and it would be processed. I waited a few more days and called Express Scripts again. I was told they never heard back from my doctor's office?

Express Scripts likes to play a game where they refuse to honor refills for specialty pharmacy items. I ordered my medication on the 16th of December and today is the 21st. I am out of medication and Express scripts still hasn’t shipped. They always delay by two weeks and claim that it takes times to process. However I also ordered another medication that is also a specialty medication, it arrives in two days. Express scripts is the worst government contractor in the history of Outsourcing. They are criminals who intentionally violate and harm today's War Veterans.

I use Express Scripts because my insurance prefers to go through this company and I get a 90 day supply - just like other consumers. I just checked the reviews for the first time (been using this company for the last 3 years unfortunately) and I am not surprised at the number of terrible complaints there are. The "advocates" on the phone are not competent, and they do not notify you of pricings or refills of your prescription. I'll call to see the status, they tell me that they'll put a rush on it and after a few weeks of waiting I'll call back to have them tell me that the "prescription expired and needs a refill". Why didnt they tell me that when I called weeks ago? If this wasn't the cheaper/preferred option for my insurance, I would NOT use this company. 0/10, would not recommend to a friend, not even my worst enemy.

Express Scripts is what I have to use to get insurance to cover a three month supply of my medication. I decided to try it so I could save some money. I was very wrong. The doctor promised me it would be in before my current meds ran out but I called Express scripts anyway for an estimated arrival date. I have since had to call multiple times a day for the past four days to try and get this medication shipped. At this point I have had to pay out of pocket for a temporary prescription and express scripts "rush delivery". What you would save buying from a retail pharmacy is made up in the fees you have to pay fixing Express script's incompetency.

I was told I have to order my medication from Express Scripts rather than having it filled at Walgreens. They called for payment and for a 90 day supply they wanted $312.00. I was paying $35.00 a month at Walgreens with my discount card from the manufacturer which Express Scripts apparently does not take!! Appealed and was denied twice! What a scam!! The operators are incompetent and the appeal process was a sham. I was denied two minutes after I hung up. Apparently saving money for the patient is not what they are interested in. Hate Express Scripts!!

I have been taking an anti-depressant for years. Every 90 days Express Scripts is supposed to send me a 90 day supply. In September of 2019, I noticed my bottle was low (about 5 pills left) and called them to ask where my auto shipment was. They said it was in progress and I would get in 10 days. Never mind thats 5 days too late. I had to pay my local pharmacy out of pocket for enough pills to tide me over. In late November, I call again to ensure I don't run out. I was told my order was in progress.

You can read my last review on December 11. I was not happy! Then I received emails from Express Scripts getting more information. I really don't know if the problem was the doctor's office or Express Scripts. I received a call from Express Scripts and I explained what happened. They called the doctor's office and asked for a new prescription. Express Scripts is now in the process of sending my prescription. Good job Express Scripts!

Express Scripts will not cover my prescription- a prescription written by my doctor- it is not on their formulary and my doctor must justify the need. What medical school did they attend? Unacceptable.

I have not used Express Scripts in years, I used to use it for birth control which was fully covered by my insurance and mail order was great. I recently had a prescription that requires monthly fill at the local pharmacy and can get 3 months via mail order. The pharmacy said it's probably cheaper which my experience is that these bulk orders are often more cost effective than the monthly fill. I took awhile to get to a live person that could help me, however eventually someone did. She pulled up the info and confirmed my address. She clicked to submit the prescription before telling me the price! It is a fair amount more than when I buy them one at a time. I told her, "That's ridiculous" and she said, "You should check your plan." I said, "You should tell me the price before submitting the order."

How does Express Scripts stay in business? Can't seem to handle a temporary address change. Customer service information frequently conflicts with website order status. Today's problem not resolved after 4 calls. Put on hold several times, then call disconnected only to call back and start over again with a new agent. After inquiring about today's order status, I was informed it would be filled in 10 days, which is 10 days too late. I then asked about transferring the prescription and was given instructions. After transferring prescription from Express Scripts to a local pharmacy, Express Scripts would't approve the prescription payment to the local pharmacy because it was received in their system 6 days ago, even though it was still unfilled. Another call to Express Scripts and they inform me the order has shipped. Their website does not show the order at all anymore. Was it actually shipped? No tracking information is available. Who really knows.

Express Scripts is incompetent. I get my birth control from them in an 84 day supply. Therefore, my order should process about every 3 months from them. I should have got my last supply at the end of November, but it never came. I looked at my account, and my next order date was January. That doesn’t make sense because how am I supposed to make a 3 month birth control supply last 5 months? So I changed my order date to the next day. The next day I logged in to check the order, and my account had an error. Apparently my profile didn’t match their records and it told me to change my profile. However, there were no options to change it. I called customer service (I was on hold for over 10 minutes) and they reset my password. This did not fix the issue. So I called again (I was on hold for over 15 minutes) and the only option was to delete my account. I had to then recreate it.

I have had issues with Express Scripts at many different levels. This company will do everything in their power to give you whatever generic drug they can get. I even went through their test to see if a generic would would tests showed it did not. Two years later I receive another generic drug. If you need a Rx fast, it will not happen with express scripts. It averages me 10 business days to get my Rx. If you are battling the cold/flu for example you are likely to begin recovery or hospitalization before express scripts get you your meds. You do have the option to use a local phamacy. You will pay near retail. If you have you call, pick a day when you have nothing else to do. You will most likely be on hold for over an hour. Only one time was I on hold over 3 hours.

Your company is the absolute worst. My wife depends on cancer meds to live and your company delays her refills for almost a month and she is having to get pill by pill refills from our local pharmacy. I placed an order 2 weeks ago and still have not received it. I called to speak to someone and got hung up on after being on the phone for 10 minutes. Absolutely disgusting service and I hate that I am forced to use you or spend more money for our meds. Scam artists and leeches preying on those in need!

Twice now, I receive an email letting me know my prescription refill is on the way. Both times I called and asked why are they auto refilling after it's flagged no auto refill. They argued with me, transferred me, and more arguments as they tried to justify why they filled it. For some this may be good, but if my meds change after I see the Dr in 1 week, I'm stuck with a prescription I can't use. I still have a month left on my last 90 day refill. Both times I asked to cancel the order in process which they declined. :-(

I wad doubled charged for a medicine, I was told a week before they would reimburse me for the second order I received 24.00. Now they blame it on my doctor, although the mistakes made by Express Scripts. "They" will never take responsibility, in other words they believe they are perfect. Making mistakes every month, giving me so much anxiety. The computer is not user friendly. I would say one out of 5 is correct so 90% mistakes. Customer service is nonexistent unless you're with a problem. I just want to know how to do something how to make a formal complaint...it is obvious they are not going to fix any problem! I'm not perfect, my husband gave 25 yrs US Army. I'm entitled. He dead. I'm alive and homebound alone. What can I do?

This company is absolutely terrible. My doctor’s office has called in prescriptions for me over and over and Express Scripts claims to not have anything. We have actually seen the request show up on our online account, say that it is processing and then disappear the next day! I have gone into withdrawal twice because of their incompetence. This is the only way we can get prescriptions because otherwise it is rejected through insurance. This company is messing with people’s health and well-being with absolutely no care as to how it affects customers who depend on medication.

I ordered a refill from Express Scripts on October 27th. On October 31st it was shipped. On November 2nd I noticed an issue with the shipping as it said "missent". When nothing had changed by November 5th I contacted them. They had no idea what was going on with my current shipment but offered to send me a new refill which I would of course be charged for again. That order was not shipped until November 8th and only after I contacted them again. It was not until November 11th that I finally got the medication I originally ordered October 27th and in the meantime, I had been charged 2x. It is now November 22nd and I still have not received the original order yet they refuse to refund it or do anything to help locate it. Every time I contact them for assistance they seem to have no idea what is going on.

It took me days to reach the correct person in order to have my prescriptions transferred from the pharmacy I have used for years to these people, and once I got someone on the phone who said that was her area, she didn't know how to finish my request. I can only use Express Scripts under the poor-quality insurance plan my employer offers if I want to order drugs I take all the time in quantities of 90. In my last wasted call, they flat out refused to call my pharmacy to transfer my prescriptions, nor would they call my doctor.

I won't go into the tortuous details of my hours on the phone with this company. I will say they almost brought me to tears. I just wanted to know where my meds were. I was lied to three times. After their incompetent staff finally figured out that they never actually shipped the medication, they refused to cancel the order so I could fill it at my local pharmacy. DO NOT ENTANGLE YOURSELF WITH THIS PREDATORY COMPANY.

I am here to warn people from dealing with this company Express Scripts, they are not there to help. They are there to extort money from sick people & they will say, do anything even lie in other to steal your money. They will bill you at random, they will bill you for medicine that you never received or proscribed. Be aware that Express Scripts will make up & increase the amount without telling you. If you catch them & question them, they will lie & put you on hold for over an hour & pops up periodically to yell will be back & disappears again. Keep on checking your account the moment you get yourself entangled with this criminal enterprise called Express Scripts because they will find their way into your account stealing your hard earned money without your authorizations & acknowledge.

Express Scripts is deceptive and greedy. First, they will hound you to keep you from using your locally owned pharmacy. This does a disservice to pharmacists and small business owners everywhere. It is also against the law in some states (it is in mine). They tell you that after 3 refills the price will increase unless you use them to get your drugs via mail order. That isn’t always the case. For instance, I can get my ** for less at my local pharmacy. At the moment I can get my ** for less because my local pharmacy uses copay cards to bring my cost down while Express Scripts can’t be bothered. Even when a drug costs me a few dollars more, I’d rather give it to my hard working local pharmacist than this disgusting useless company. This leads me to my next complaint.

I have had multiple issues with Express Scripts. Last year with a new glaucoma medication prescription, Express scripts unilaterally removed my other glaucoma medication saying that I did not need both, even though my eye doctor said both were needed and science shows that both work together in an additive manner to treat my condition. It took 5 phone calls and several hours to get the error fixed.

I requested refills of medications In September 2019, they filled, billed and shipped to my house no problem. November 2019 I see $150 charge from my bank account. I called them to see why they would have shipped these meds as I have no use for them - I’ll never be able to use all of the meds I’ve received within the last 2 months, prior to them expiring. The first person I spoke to told me he wouldn’t be refunding me bc I clearly placed the order online 3 days ago & it wasn’t express scripts mistake. I was at work for 12 hours and then home taking care of my infant son until passing out myself on the day he claimed I placed an order. I insisted it was their mistake as I’m 100% positive I did not place the order and he kept insisting I did. So now, you’re calling me a liar when I am sure it’s clearly their company. We of course conveniently became disconnected.

I am forced to use them by my insurance company. They send me "generic equivalent" drugs that are sugar pills. The drugs they send don't work. They asked me to do a review so I told them what I think. In retaliation they canceled all my orders. They claim that they needed additional information from my doctor. My doctor's nurse says she has given them the information they asked for twice. This is a dishonest sham company. In order to get my medicine I have had to go to alternate sources without insurance, Guess what? The alternate sources are cheaper for real brand name drugs made in the USA. Express Scripts should be renamed Express **.

My doctor wanted a drug formulary, so he could see the list of meds that are on the list of approved meds. 3 times calling, "Nope we can't send that, I don't know what you want, give me a name of a drug. I can look it up for you," normally the doctors call in... 4th and final time trying, "I can get you a formulary. It will be 7-10 business days for you to receive it." Mind you these are meds for copd, yes I have serious breathing difficulties, I should have had that list already and been on my new medications. I seriously wish my work didn't use this company!!

I was getting my 2 meds filled from my local pharmacy at a total of $10.00 per month..Scripts says I have to go through them or they will cover nothing..same meds through them will cot me $160 a month or $450.00 more every 3 months..calls and chats with these people are useless..textbook replies are the norm. We are sorry but. If I wasn't forced to use them by my company, then I would have no dealings with them at all. Got your back? Save You money? Your best interests? No, no, and no.

Representatives are hostile and unresponsive. They said that they would fill my prescription and after a month now I have a few days left before I run out, these people are criminals. To get my medication now is going to cost me $85 if I don't use their services. Look up Express Scripts, they are being sued for multiple reasons.

I have been forced to deal with this company a few times over the years. Avoid them like the plaque. They deny everything and are really really slow on everything. They waste countless hours of your time trying to get an Iris scan and blood sample from your Dr, to prove they are real. They then proceed to try to beat your Dr into prescribing a cheaper drug that does not work for you. They never change. I would not be dealing with them if Tricare had not stuck a gun to my head and gave me no other choice. They are the worst.

We had a prescription that was auto-refilled that was no longer prescribed by his doctor. In fact, he was told to get off that medicine. When I tried to return it, I was told there were no returns or refunds. Terrible customer service experience in addition to the refund policy. So we're stuck with 3 months supply of useless meds. There goes the cost savings in using ES vs. local pharmacy. Might as well go back to the local pharmacy.

I am a complex migraine patient, I have spent the last 10 years on opioids. I have one new NSAID medication targeted at migraines that works. It requires a prior authorization. Express Scripts will not pay for this medication but would happily pay for opioids. Express Scripts will not approve the medication unless I try 14 different medications. I am currently in pain and have to live with migraines that last for 3 days. Why did my family deal with 20 years in the navy to be treated like we don’t matter.

Please just add me to the list of unsatisfied users. We have had meds shipped to an old address, lost in the mail, meds that the Dr. Sent 90 day scripts for, we got 30 days. We can't get pricing for our meds before we order them. We want to know if we can afford them. Meds we can get on base for free we get charged for thru Express Scripts. So many issues Every Time we order.

On 6 October, 2019, Escripts sent out two medicines to me. These two meds were shipped via DHL in Raleigh, NC and supposedly transferred to USPS for delivery. After several attempts to get Escripts to correct the problem, I found that the meds were returned back to Escripts. Hence, I was out of $31.00 and still do not have the meds. With all of the complaints concerning Escripts, something need to be done to correct this situation.

This company was very quick to reach out and offer a speedy solution with little to no work on my end. I truly appreciate that. I have not yet received my medication yet but I have been assured that it is on the way.

This company is a serious joke, If we as veterans all stood together we can get congress to change this company, but then again they are padding the pockets of senators and politicians to keep the contract. That is how they have had it for so long. They will be glad to send you 90 days of mail order medicine for a cheaper price than you can get at the pharmacy but you have to ask yourself how can they do that and still make money??? It's very simple. They are getting the medicine for rock bottom prices and jack it up for us veterans. Prime example medicine used for urology patients **. They will give you 8 pills at Walmart for $54.00 but if you get through mail you get 18 for same price. Why different amount?? Because they pad the price and the medicine.

I have been battling Express Scripts for the last 5 months. Every time I get a new prescription for my provider I have to get prior authorization and medical forms filled out and faxed. Express Scripts states that it takes 5 days to process. I recently received a new prescription on September 23, 2019. The provider's nurse has faxed over 7 times each time at representative states they never received the fax and have the doctor's office re-fax the paperwork. I have spoke to customer service several times and each person (Robert, Ann Marie, etc.) have the same scripted response. They recently sent my claim to the appeals department and I got the scripted response from Kim that there is paperwork and that I need to talk with customer service to get the medication approved.

I spent 2 weeks trying to refill my prescription through Express-Rx. After finally speaking with someone I was assured my prescription would arrive via mail-order service the next week. The medicine never arrived. I called back and was informed that to get it filled quickly, I should have the prescription transferred to a local pharmacy. Of course that came with paying a little extra, as well as additional time on my part. As expected, Express-Rx did not offer to waive the extra cost associated with filling the medication at my local pharmacy, despite the delay in filling the medication being their fault. I give them two stars because I have successfully gotten medication from them in the past, so at least sometimes they fill prescriptions properly. But they are not reliable for filling prescriptions consistently in a timely manner.

It is so much easier using a local pharmacy! I'm in a constant battle trying to get my medications through this company. DHL is their method of shipping and my packages are always delayed. Nobody ever knows anything. According to Express Scripts it's not their fault because they ship timely, DHL states it's not their fault and post office states it wasn't dropped off. Of course they have no issue in stating they can charge me again for a month supply to hold me over until it arrives, but I have to wait 5 days before they will even do that. Then it will take about a week to get that package if it even makes it to you or not delayed. You have to wait a total of 30 days before they will refund you any money and I highly doubt that will go any smoother.

Had to go back and forth several times with their customer service when they claimed it was an issue with my pharmacy, who I’ve been using with no issues for years. They originally said we had to use name brand prescriptions but when we called back later disputing the issue they blamed the pharmacy. Buyer beware and aware.

This company is an absolute disaster. Because of an error with the Citibank system, I discovered I had over paid. Express Scripts outsources billing & customer service to 2 different companies. Not even can the customer service company get any results from the billing company. I have been waiting for six weeks for a refund of my money. I was told by customer service to call during work-week hours & ask for a 2nd level supervisor so that I might actually reach an Express Scripts employee for some help. Additionally they keep removing very common drugs from their formulary, which means we have to pay an exorbitant amount for common prescriptions.

My doctor ordered the wrong prescription. I called to cancel the same day (2 hours later) and they told me it had shipped. Kept me on hold for 45 minutes and told me it could not be recalled. Have you ever known this company to ship in 2 hours?? Please purchase your medication with GoodRx. They are always less and always honest.

Zero stars really should be an option... I have a new medication that cost me $24.99 for a month's supply at Walgreens - apparently reduced from approximately $150 because I participated in a manufacturer's discount program. Express Scripts notified me that future refills would have to go through them, not Walgreens so I sent my next Rx to them. Their web site refuses to provide cost until AFTER they have shipped the drug - either because they are dishonest, incompetent or probably both.

If you can get by with not using this "specialty pharmacy" DO IT. Save yourself the headache. This company is nothing but incompetent. From person to person, the entire staff, every phone call, every bit of communication you might have with them is absolutely useless. They do not put notes on client profiles, there is miscommunication abundant in which one person shows they have a document on file, and the very next person (literally five minutes - on hold - later) shows there is no document and it will have to be submitted. One person will tell you they are waiting on a call from the doctor's office, and when the doctor's office calls they say they are waiting on information from the patient. And all of that will happen in an hour's time.

Ita ** from Express Scripts helped me resolve my how I'd been wronged. She gets a good review 5 stars! I'll up Express Scripts stars but for the hell they put me through, they won't get top reviews.

The most incompetent prescription place I have ever been forced to use. My husband's employer offers this through their plan so we have to use them. They have dropped the ball several times on medication refills. Every time you call and have your notes on who you spoke to previously, they do not care. They leave you on hold. This past mistake takes the cake and I have turned them into my husband's place of employment.

I was forced into using Express Scripts for a maintenance prescription. I was told I had to either go through their mail order program or pay $125 per month at my local pharmacy. I’m about ready to pay that price to never have to deal with this incompetent company again. I have been trying since July to get this filled with them and have spoken to no less than 6 representatives. Each time, they have some excuse for not filling my order, usually blaming my doctor. When I have contacted the doctor, they call bs on the company and assure me that they have followed all of the company’s instructions.

If I could give this company negative stars I would. Every problem that has come up in my 10 months with them has involved multiple cases of representatives contradicting each other from call to call. It reminds me of the insurance company in that movie where their first response is to deny every time in the hopes that people just pay or do whatever to get their meds and Express Scripts won't have to pay. The amount of times I've been told this year about medication changes or even them challenging what our doctor has prescribed are too numerous to count. Who the hell do your pharmacy phone techs think they are questioning the medications my doctor has prescribed and that my pharmacist has no problem filling?

The online ordering system is not user friendly as a Cigna held entity. Express-Scripts is the drug benefit provider third party vendor for approvals of drugs provided by physicians. The people on the phone are not pharmacy technicians. When you get a prescription filled it is sent to pharmacy and Express-Scripts approves the order and knows the number of refills. Yet they have you call them directly and have them then call the doctor to place another order after 3 refills. Yet they have the drug already in their system and the number of refills based upon the initial order placed by the doctor. Then their order system does not show which drug is being filled in the pending order status when you look at the view order.

This company told me it’s less to use them as they would save me $5, to pay a total of $25 for three quantity vs going to Walgreens which would have been $30 for a quantity of three. Well I called my doctor and had her call in the prescription to “save” me a small amount of money. I guess because they didn’t get the prescription for all three at once but instead for a quantity of one with three refills, they charged me $25 for 1 quantity. They told me it’s not their responsibility to let me know how my doctor had to call in the prescription. What a rip off!

I can only find my meds in a pharmacy in another state in a mom and pop shop and I used to send my husband on a two hour trek each month to get them. He finally said it was too much for him and I gave up and decided to have my scripts sent to Express Scripts. I saw that they received the orders on 10/7 and I realized that they were going to be shipped standard, which would take way too long, so I called to have it switched to overnight and was told that I could not do that because the scripts were in the back pharmacy already (same day???).

Updated on 10/04/2019: Just an update from my previous review yesterday. I have received a couple of message from “Express Scripts” wanting my ID#, date of birthday and name so that “they can help and make certain my issues never happen again.” My response to that was after several years of calling for help and never getting anywhere, (each call providing the same information they are asking me for now) I never got help I needed or a “resolution” therefore I am not providing it now. My thought is too little, too late. I still stand behind my initial review. Trying to “resolve my issue” or help me after the fact is not helpful. Be prepared for them to respond by asking you for personal information.

From my informal review of other pharmacies and mail order drug companies, this is not uncommon. Screenings for outstanding FDA warnings to the manufacturers of drugs are generally not performed for drugs that are sold to customers. Sounds like something AAR and Government officials should look into.

I ordered three medications through Express Scripts on 9/24, for a total of $90. It was my first time ordering through them. The package containing my meds was supposedly shipped on 9/25, and delivered on 9/30, but it is now 10/3 and I have searched my mailbox (where they apparently left it) and outside my door and found nothing. I called them, and they said they can only offer me a one-time courtesy replacement, and that it would take another week to arrive because I'd have to pay for expedited shipping out of pocket. Mind you, I've been without medication for nearly a week now because of the lost package. They also said that if they lose my order again, I'd have to pay to get a replacement. Medication is expensive! Why should I pay extra for their mishandling???

Express Scripts forces mail order. In some cases mail order is more expensive than going to the pharmacy. Express Scripts falsely claims mail order is less expensive than going to the pharmacy. Customers should be able to choose which pharmacy fills their script and still receive the full benefits they are paying for and entitled to.

My doctor prescribed a medication on 9/12/19. That was 20 days ago. After four phone calls and two emails erroneously stating that this medication had shipped, I still have nothing. Today when I called to find out where it was I was told by a rep “I have no idea what’s going on with this medication”. This person was absolutely no help and snotty to boot. I explained that being without a medication for 20 days was similar to playing Russian roulette but still nothing was resolved. I’ve already paid for this medication too, and it’s not cheap. Trying to use the feedback link on their site is of no use because it always says it’s temporarily unavailable. I have found their medications to be the same price as a local pharmacy but unfortunately my insurance mandates that I use this pharmacy. I would not recommend Express Scripts to anyone in need of anything more than a headache and the urge to drink.

I had to pay over 100 dollars out of pocket to get just a few doses of a medication because Express Scripts wouldn’t approve it without calling my doctor first. I tried to refill my prescription on a Friday and was going out of town on Monday, and there was no way to get in touch with my doctor before then. So it was either go without medication for a life threatening condition or pay out of pocket. This doctor authorization was never required under my old insurance so I didn’t anticipate it being a problem. Express scripts promised I would get reimbursed and I just receive a letter saying they’re denying my reimbursement. This company is the absolute worst. Liars and thieves.

On July 23, 2019 I posted a review on this page regarding what happened to our family regarding a prescription that my son has taken for years. Express Scripts could have sent this prescription called ** at a charge of $25.00 but instead sent **; a prescription that costs $187.50. Initially I was angry with the neurologist because Express Scripts was adamant that the doctor called in as **. The doctor’s office provided us with information that was contrary to what ES stated.

I have been with this company since it was Medco. Never had any problems. But now they canceled my doctor's new Prescription for my insulin and told me it was too soon. But the paper they sent me with my last refill tells me I have no refills left and to contact my doctor to have a new prescription sent and my doctor did but they canceled it. Told me it was too soon. For 2-years they have been sending me 2-boxes ** every 3-months. One at the start of the new prescription and that would leave 3-refills. Now they tell me I have to make the 2-boxes last for 5- months. If this is the case why were they sending me so much for 2-years. I got 2-boxes every 90-day. They would not tell me anything about why they changed. Now and I have to make 2-boxes last for 5-months they tell me now. They basically told me it was their way and that was it. Would not recommend this place to anyone!! No help at all!!!!

Avoid Express Scripts at all costs. This company is awful. Terrible and unhelpful at every turn. Spoke to 17 different people over the course of a week who all told me 17 different reasons why my prescription could not be processed. My favorite was waiting 45 minutes to speak to a pharmacist who told me that one of my prescriptions - for alcohol swaps (which are READILY available at any drug store) could not be processed because the Dr. wrote the quantity for 50 pads and Express Scripts only carries boxes of 100 pads. SO SEND EXTRA.

After poor customer service, I usually don't bother to leave feedback because it just takes more time reviewing and re-experiencing unpleasant experiences, but if I don’t speak out, I worry that large corporations are taking over smaller more competent, decent companies. I hope this helps if anyone needs to deal with Express Scripts. In total my phone call took 3-4 hours and I was rerouted 8 times, in very confusing, misleading and repeated ways.

one instance 12 days and now I will have a gap in m. I see that another prescription is now listed twice and so will need another phone call since I’m sure the system won’t process and will also I’m sure change it’s “placed” date. I intend to call my HR department and let them also know what a mess this has been.

This service was forced upon me by UHC and it’s always a nightmare. Medications are shipped so far in advance of when they are needed, that you end up with an overstock of medication sitting in your medicine cabinet, if you receive them at all. Then when you contact customer service about a problem, you get nowhere. The reps are poorly trained and always have information that differs from your web profile. How this company is still in operation is beyond me. Something as important as prescription medication should not be trusted to people who are this incompetent. I would give them zero stars if I could.

This company is a joke!!! When l was first forced to switch my daily medications to mail order I wondered how is process would go smoothly. That wonder was soon realized in ways I couldn't imagine! Not once, not twice but three times my order was lost according to Express Scripts. They said, "Sorry you keep falling thru the cracks for some reason!" These meds were sent in over a month prior to when my current supply would run out. Regardless of the ample time they forgiven I went without prescriptions for 11 days. I was so sick I couldn't move.

My husband is retired military and we have been with Express Scripts mail in for years via his TRICARE/CHAMPUS coverage. We have never had an issue and on those rare occasions when we've contacted them via telecon their reps have been courteous, professional, competent and extremely helpful. Further, their online capability is extremely "user-friendly" and easy to navigate. We also get email notifications of upcoming shipments/changes. Very easy to log in to our accounts and see where we're at. They also notify our providers when a prescription is expiring/needs renewal. We think Express Scripts is GREAT.

If I could give ZERO stars, that is what they would get from me. Several years ago I had the worst customer service experience of my life from Express Scripts. I needed a prescription refill for a med I had been taking for quite a while. It was my first refill in a new coverage year. I had the same insurance as the previous year. They claimed I did not have coverage. I contacted my insurance company & they assured me my coverage was current. I spent over a week on the phone with them daily for hours trying to get them to acknowledge my insurance coverage & send me my refill. I had to get an emergency prescription to cover because I was going to run out. I talked to everyone including higher ups who failed to help. I was literally in tears trying to get them to help me. Finally, after hours & hours on the phone they acknowledged that I did indeed have coverage & sent the refill.

Updated on 09/23/2019: Have you wondered what resolution in progress was? I did (original review 9/17). Now I wish I didn’t know. Company responds. That’s good. They respond much quicker here - 4-6 days if you email them. I received 3 emails here in fewer days. Guess that’s good? (it’s not). These people have our personal information. That is frightening. As frightening as the horrible stories here of people in pain, fighting to get their medication.

I have ordered from Express Scripts for a couple of years without issue. I recently refilled my 5 prescriptions in the same manner that I always do. In the past, all prescriptions have been placed under one order, and I choose to have the expedited shipping at $12.00 (because my insurance does not allow prescription refills to be ordered more than a week before they run out and the 3-5 business day shipping cuts it close). This time. However, I did nothing different in refilling, yet my order was arbitrarily divided into 4 separate orders without notification to me, each with the $12.00 shipping charge, for a total of $48.00 for just shipping.

Since CIGNA has bought Express Scripts in 2018, I have had several problems with prescriptions that I've had for years and they want a "call from the doctor" for whatever reason they want a call. This never bothered me until this week. I was scheduled to get blood pressure meds from Express Scripts but they had asked for more information from the doctor. The doctor sent them a new prescription but they still want to talk to him.

I had to switch from CareMark to Express Scripts and have regretted it ever since. Their customer service is uneducated and their systems are very difficult to navigate. I have 2 prescriptions I'm trying to switch to mail and my doctors have approved these orders multiple times, yet Express Scripts still cant seem to make it happen. I wish I could switch back.

My husband has high blood pressure. For years his doctor always sent his prescription to Walgreens electronically with no problem. About a week ago, we received a letter from Express Scripts saying that they will no longer cover long-term prescriptions filled at retail pharmacy. It went on to say if we want our long term prescriptions to be covered we have to get it directly through them with mail in order. They provided their website and phone number. I went to Express Scripts' website, it already had my husband medication listed. It gave me an option to request for mail-in order online. I completed and submitted. A week past no answer. I called them - they provided me with 1888 number. They told me that the doctor has to call that number to set up the mail in order. I gave the info to the doctor. They tried and failed.

I have spent no less than 6 hours on the phone with Express Scripts in the last two weeks. Only to be exactly where I was when I started. The right hand does not know what the left hand is doing. I was on the phone 9/5/19 for 1 hour and 37 minutes, I escalated the call from the first rep that answered to a supervisor then to a pharmacist (who was only able to tell me what my symptoms would be when I ran out of medication, she was not able to handle what I needed which was get my medication to me), then I was was escalated the call to a higher supervisor (4 person I spoke to on this call).

My insurance required me to use this pharmacy for several years for my son's prescription. He has a serious illness, and we were routinely experiencing delays in getting the prescription filled. The last time I tried to fill his prescription, I was told I would receive it in about a week. More than a week went by, and I realized we never got it. I called to check on it, and I was told that the prescription had expired. Nobody contacted me to let me know there was a problem. My son was almost out of meds, so we opted to pay more and get it at Rite Aid. This was the last of many poorly handled situations at Express Scripts. I refuse to use them.

Renewing existing prescriptions with Express Scripts requires a series of absurd phone calls. This week (early September 2019) they repeatedly claimed to have contacted my doctor requesting a renewal. They never did, yet proceeded to cancel my long-standing order. My doctor, who is impeccably prompt, sent the renewal four times at my request, both electronically and over the phone. Express Scripts reps claimed they never received them because of hurricane Dorian, in spite of the fact that their offices are in MO and my Dr. I are in MA. A pharmacy that is incapable of refills under normal conditions and makes up nonsensical excuses to justify their incompetence! If you can, find another company.

I have better luck with Chewy and ordering my dog food online. This company is so very bad for so many reasons. It’s is most likely the reason I need half of my medications. The worst thing is my insurance requires me to use them. They are incompetent, difficult to deal with, and they emails tell you you meds are on the way then you need a refill then you need to verify address all to find out weeks later your doctor didn’t approve the refill request. And in my opinion the refill request wasn’t approved because they send 5 different requests over several weeks and after the first one is approved the rest are denied. Hey just an idea, request them all at once. Light bulb moment.

I have been out of my medication for months because Express Script can't get any and can't tell me when they will. I find this completely unacceptable and not up to any normal acceptable level of service. This has happened many times before. They are little more than a pill warehouse that can't keep up with inventory demand. Sad, so sad. If you want reliable service, you should go somewhere else.

Express Scripts began denying my refills for generic ** even though it is not terribly expensive ($200-$300 per month regular retail price). I have written messages to them explaining why I need this medication, and my doctor has made phone calls and nothing has helped. At first they said it needed prior authorization, even though they have been filling this prescription for several years. So I had to take the medication they substituted (even though I had used it in the past and knew it would not work as well). Then, after that, my doctor tried again.

With my husband’s prescription needles are required. In the past with other pharmacies it’s been no problem. However since we transferred the prescription to Express Scripts I’ve had to call every time and gotten the runaround. No one’s taking the time to fix it so this ongoing prescription would be filled correctly and I’m going back to CVS.

Constantly will reject meds and not allow for any direct comparable that don’t have generics. Refill meds can only be done so long at pharmacy they have to mail... they didn’t inform me and I need meds today. Been here for almost an hour trying to get them to override. Such a waste of time with them trying to find alternatives. No one has hours to deal with their incompetence. There is also a medication deductible that I never knew anything about. Will be putting in a formal complaint to my employer.

Express Scripts consistently challenges my doctor's recommendations for medication. It's only after a fight that they finally send the medication. Who are these people? Doctors? No, just admins trying to make their quotas. Incredibly sad for America -- and those who get their medication via Express Scripts. I had to spend $1,000 for medication b/c Express Scripts took so long so send the medication. This is the third time this has happened. Can we just say it? They care more about money than the patients they "serve." Obvious.

Be very careful if you decide to sign up with Express Scripts. They were managing my prescriptions for 7 years and were constantly bombarding me to use their mail prescriptions. I finally signed up 2 weeks ago, they asked for all my prescription information. I never asked for any medications to be shipped. A week later I received a text saying 3 prescriptions had been shipped. I called to ask why medicines were being shipped and why I had been charged $120.00 without my knowledge. Today I received another text that 3 more medications were being shipped again without my knowledge. I called the first shipment and was told an email had been sent and that I could just call when I received the emails to tell them not to ship my medications.

I've been using an "Animus Vibe" insulin pump for several years and Express Scripts have been supplying the glucose monitoring strips used in the "Precision Xtra" glucose monitor that came with the pump. Animus decided to get out of the insulin pump business and even discontinued support for all of their insulin products. My Endocrinologist procured a new pump, a "Medtronics Minimed 630G" through "Tricare" that used a different glucose monitor (Contour Next) and test strips.

I have attempted re-filling prescriptions with this company numerous times and at first, it was advantageous because I was receiving my medications for a much lower rate than I originally was at my local pharmacy. Now, however, if I mail in a prescription or my doctor sends one in electronically, I have gone weeks without my prescriptions and it negatively impacts my work and daily routine. They will constantly stick to a policy of believing they have not made any sort of mistake when their company is the common factor in my prescription delays.

I retired a year and a half ago and replaced my prescription insurance with Express Scripts. The first year it was fine. This year they filled prescriptions until August when they decided I still had insurance with my previous company. I spent hours on the phone on August 1 having left the pharmacy without my prescription. A representative told me the error was corrected. I got two of my three prescriptions, but they said I could not get ** and I would have to get my doctor to write a prescription for straight ** instead. Today when I went in to get it the pharmacist said Express Scripts said they were not primary. I called ES and they said they were correcting the eligibility issue and I could pick up my prescription. I returned to the pharmacy. The pharmacist said ES now said the prescription required prior authorization, so I left without it.

My medical insurance company recently added Express Scripts to our plan to handle prescriptions. In one month my prescription copay went from $10 to $162. Their explanation was that “the cost of the medication *might* have gone up.” Without giving me actual proof as to if this is actually true. The first time I called them, I spent 45 minutes on hold being transferred from person to person and then after not helping me at all they finally just transferred me to their preferred pharmacy, Accredo (and they are not much better).

These idiots will not let me use CVS for my most expensive drugs (surprise surprise). So I have to wait in one day every single month to get these drugs via UPS, who deliver up till 8pm. Bloody joke and a waste of a day.

Employees have a chip on their shoulders. Treat customers like an annoyance rather that a consumer. I have found this time and again when I call regarding my benefits. I would never recommend this company to anyone who has a choice.

This company is horrible. After waiting weeks for my prescription they me twice what I was quoted. I tell them to never send it to me again because I can get it cheaper anywhere else and they agree. 5 days later they mail me the prescription anyway and charge my health savings card $320. 2 weeks later after hours on the phone mostly on hold and talking to at least a dozen people they say a courtesy credit for half is the best they can do. They don't dispute these facts and agree that they have corrected the error that allowed the prescription to be mailed. But I still have to pay. How is this legal to have to pay when I told them not to send it to me?

I chose Express Scripts as my Medicare Part B provider as their premiums were low and affordable on my fixed income. I live in subsidized housing and must provide documentation of my medical expenses in a timely manner before the re-certification meeting. Each time I request the necessary statements of the past year, I never know what will show up in the mail. This year I received nothing. I just got off the phone with 5 different people trying to get the papers faxed to my caseworker. They don't have the capability of faxing I was told. I reminded each person that this is the USA and we fax a lot. I was told they are individuals who work from home!! GASP! Hence they cannot FAX. Needless to say, I will be choosing another Medicare part D provider when open enrollment comes in October.

I think this company does not know how to -or doesn't care- to correct issues their customers have (in general). I have gone as far as written to Tricare who hires Express Scripts (for military) to voice my complaints that are not resolved. My desired outcome is with problem resolution or contract another company who can do the job. This problem may seem minor, but is a good example how they operate. I get a 90 day supply of a very small pill in a very large bottle. I think 50 times that prescription would fit in that large bottle. The problem exists when traveling by air. You are limited by space and there is no way I can legally combine or rebottle the prescription. So I asked them if they could help with this issue. The first problem is they make it very difficult to get through the phone prompts and talk to an actual live person.

I realized after returning home from a trip on a Saturday that my inhaler was out. I desperately needed it so I did a Chat message with a Rep. at E.S. This person first told me that they do not transfer scripts, and that my doctor would need to write a new one. I explained that it was Saturday, and I was out and have difficulty with my breathing. She then said I could have my pharmacist call their pharmacist, and they could do it. She gave me a number, which turned out to be the member services number, not the number for my pharmacist to call. My local pharmacist tried and tried to get through on that number, and wasted lots of time, to no avail. I struggled for two days until Monday, when my doctor sent another prescription to Walgreens. I will NEVER do business with E.S. again. They hijack your prescriptions, and do not even care that you desperately need them.

My husband had an active account with Express Scripts. He later called and cancelled his service before he retired. Express Scripts sent out his insulin anyway without his authorization. He called and spoke with several csr who gave out the wrong information before speaking to a supervisor. The supervisor credited our bank account for the full credit. He was advised to contact his former employer and cancelled his plan. He called and we thought everything was done.

Every summer I take my vacation the first two weeks of July and first two weeks of August. Unfortunately this causes problems with Express Scripts and making sure I don't run out of medication. This has been going on for at least the past 4 years. Tuesday I spoke to someone who said everything would be fine and I would get everything before I leave in August. Yesterday I get an email that the prescription renewals were cancelled. When I called, I asked for a Supervisor who actually made me COUNT EVERY SINGLE PILL I HAD IN MY PRESCRIPTION!!! I told her I refused to do it for the 2nd one and that the pharmacy should have record and know how many pills I have right? The ABSOLUTE WORST COMPANY!

Due to a employer acquisition, I was forced into new medical coverage. I have been taking a doctor prescribed medication since 2016 for psoriatic arthritis delivered monthly via Cigna Home Delivery Pharmacy for a $5 copay. Not one single problem! It took close to 15 phone calls just to get my prescription moved, approved and verified at Express Scripts, they won't ship it until I pay $1,540. I was paying a monthly $5 co-pay for 3 years. I have a co-pay assistance card for the medication. Unbelievable! Express Scripts is a joke!

Will not fill long-term prescription from doctor and wants to use another drug which doctor will not approve. Had to move all drugs to them as of July 1. This worked out and my numerous medications were moved except the one I needed the most. I am out of my inhaler and am getting no help. I am 80 years old with no family and under my current circumstances need help. I have many illnesses: A-Fib, Congestive Heart Failure, COPD, Asthma, Bronchitis, Allergies, Osteoporosis and currently unable to be out in the weather. Is there any way I can get my prescription refilled.

My son has used ** for two years to help control tics brought on by Tourette’s Syndrome. We have always paid between $16-$25 for this medication. Yesterday we received a different medicine, **, for which we were charged $187.50! Needless to say we were alarmed and stunned and began making calls. My husband called ES and was told this was the medication the doctor called in and that the only way that specific medicine could be sent was through a pre-authorization. When my husband said we didn’t ask for this medicine, we didn’t want and we don’t feel we should need to eat the cost, ES said they will not accept it back as it is tainted. My husband said the bottle was intact and had not been opened. They refused and said, again, they only sent what the doctor prescribed and authorized. I then called the doctor’s office and left a rather scathing message.

Repeatedly won't fill Rxs as written by the doc which are in accordance with the manufacturer's instructions for dosage. I supposedly got a waiver, an authorization (to get the amount the manufacturer states, ludicrous) which was supposed to last for several more years and yet they just did it again. Useless concierge blames it on the way the doc wrote the Rx. Doc wrote it for 30 days, they approved 24. Ready to go on TV, testify in front of Congress. These people are just evil. I'm rationing meds.

Have used Express Scripts for over a decade, but am currently between full-time jobs and healthcare plans. I tried to refill a prescription and pay for it 100% out-of-pocket and they said they can no longer fill my prescriptions since I no longer have healthcare. How is this something that happens in 2019?

When refilling monthly meds, one in which I paid $126.00 with a credit card. I received a voicemail later stating that I need to paid upfront for a medication that cost $4. Usually they would send the medication with a bill and I paid them with a check. Now they want to want me to paid upfront with the threat of holding all medications hostage? I was refused service from two other service representative until I spoke to a supervisor who I explained what happened. And without any explanation stated that medication would be released. I will begin to research for a new Medicare provider who don't hold their clients medications hostage because of a $4 dispute.

I've been getting a prescription for $10 then without warning I get the same meds with a bill for $100. I call for an explanation, the supervisor says, "Oh your plan allows us to charge for name brand at a higher amount so as a courtesy we filled the name brand at $10. Now it's $100." Shouldn't someone have called to say "Do you still want this because it went up in price significantly?" No! No call. So I tell them to cancel the prescription and take it off auto refill. What happens, I get the same prescription with a $100 bill. When I called to say this package is unopened and I am refusing it/sending it back - Do not bill me, they said, "Oh no we have no record of you calling!!!" Are you kidding me, if it's in their best interest, the account gets noted - if not you are screwed!

Worst pharmacy experience in my life!! I'm a type I diabetic for over 35 yrs so have lots of experience. I changed insurance coverage/pharmacy coverage in Mar 2019, so I called Express Scripts today (July 2019) to get my 3-mos prescriptions transferred to my new pharmacy (which I should have not named because it just gave these people someone to point to so they DON'T have to do a thing). Well... first, they tell me I have no active prescriptions, I tell them I have their printed invoice dated in Mar 2019 that says my prescriptions have 1 and 2 refills left, oh wait they say I have 2 profiles and the active ones have been sent to my new pharmacy in Mar when my coverage expired. So, how did they know who to send my prescriptions to? I guess I won't have meds for a few days until my dr gets back next week. Hope won't need an ER visit or I know who my lawyer will call!

When I called 800.711.5672 a female who I think said her name was "Grace" (hard to tell due to her poor enunciation and clearly "hate my job" tone of voice) asked me several times for information I couldn't supply and then simply hung up on me rather than trying to get me connected to someone who could help the situation. I called back and got someone else who was able to at least transfer me to another department. But I have to tell you the first employee made it obvious from the second she answered that she is just there to skate by and get a paycheck, not actually be helpful to ANYONE.

Incompetent!! I was so Happy with Medco. But when Express Scripts bought them out years ago it's been all downhill! They never get anything right. They tell you that you are all set and they are processing your order. 2 weeks later when you haven't received your order you call them up an they didn't do what they said. They also don't follow up with you if there is something wrong with the order. Avoid this Express Scripts! I warned you.

I am FUMING mad! Express Scripts is charging me $5 per refill on required maintenance medication for my asthma and PSA just because MY choice is to not have them mailed to my home to sit outside in the mailbox in the hot and humid Texas heat. Now I am having to prove with a form AND the doctors signature that I can buy ** cheaper through my preferred pharmacy with a coupon from the manufacturer. The last time I checked, we as tax paying Americans still had the "freedom of choice." Makes me wonder what kind of "kickback" these employers are getting from Express Scripts! Express Scripts will NEVER get my business.... They are crooks and incompetent crooks at that!

Company my wife works for switched to this joke of a business last month. I just had back surgery from having a broken back. Ever since we was forced to deal with them I have been waiting on a prior authorization for a month now to get my medications. Called today and they tell me I was denied and I have to appeal... LIKE REALLY??? What a ** joke these people are.

Your management would all need to be retrained so they understand what "advocating" requires. This is not an isolated issue with your company, I have NEVER had anything close to what the basic job description of a patient advocate should be. I challenge you to review my call this morning with the two employees I dealt with and convince me that they advocated for me in any way shape or form.

They have been telling me they have been taking my payments for the last 4 months. And now they want all the payments that they say they didn't take all at once otherwise they won't send out my refills. "All the money NOW," they say. Real caring, huh? Terrible, ignorant, horrible and that being nice.

I could write a book about my experiences from the past 5+ years I have dealt with them. For generic meds, I just pay out of pocket but my eye meds have no generic and Express Scripts is about 1/3 the cost of a local pharmacy, so I try to deal with them. Now they have a Prior Auth process which took 3 days and multiple calls (to insurance co 1 time, Dr. Office 3 times and Express Scripts 6 times) to get approved. They will finally schedule shipping for 7-10 BUSINESS days and I will be out of the med in 3 real time days. I do not have high blood pressure but my head is about to explode so I need to cool off. I cannot discuss this further because the last comment from Member Services was "well, there's nothing I can do about that." Good thing I will only have eye pain while I await the RX arrival and not a heart attack, stroke or seizure. So, SO aggravating!!!!

I tried to register on their website because my new insurance plan endorses them. The website wouldn’t let me register, stating that I already had an account. Weird, but ok. So, I go to recover my account and it says that I don’t have one and need to register. Great. So I go through the steps of registering again and am told that I have an account. What? At this point, I call the help line and the lady was super nice and able to send me a password reset email. I reset the password and login to see that this account is tied to an insurance I haven’t had for a couple of years now. So I try to update my insurance and am told that I need to call.

Express Scripts, need to be investigated by the United States (FDA). Charging patients wrong amounts, no refunds, hurting military families. I am a military wife, using this pharmacy through Tricare. Why? My husband is a 2 tour Vietnam veteran, fighting for us to have a better quality of life. This pharmacy has no respect for Doctors orders and violates HIPP. Please Tricare, find another pharmacy for military families. Please investigate this company. ENRON isn't the only company scamming consumers. Powerful people, I pray you look into this company. God is watching. I will continue to suffer, praying, the next generation will not. Insurance companies feel their untouchable. President Trump, please look into this.

Updated on 3/30/2020: Since my last review and lengthy private response to them, nothing has changed with this company. The latest. I was receiving medication from the Cleveland Clinic Pharmacy for $10.00 for 90 day supply. ES denied the last refill as it was past the 3 refill limit. I am now forced to pay ES prices because of their inflexibility. How this company stays in business with it's poor customer service is beyond me.

This company is beyond horrible. They accidentally took my medication off auto fill forcing me to use left over and expired medication. After I called they tried to blame my Doctor who had submitted every thing perfectly. They blamed me for not calling earlier and they refused to mail my medication until I paid an outstanding $10.00 balance over the phone. I asked for a $10 - credit for the inconvenience and they refused.

Once Express Scripts bought out CareMark the problems started and continue. I, too am a Military Retiree with a spouse that also has Express Scripts since it is FORCED on us when we are away from our local military base. They sent a prescription out that was NEVER asked for. We refused to open it and told them that we would not pay for it. We fought it with our charge card. Luckily we won. But, other times, we needed the prescriptions, which Express Scripts claimed they did not have. So, our doctor was contacted to send it into them again. Then, we got doubles.

So I have been refilling through Express Scripts as a Retired military member and I can tell you that it is the absolute worse company that TRICARE could have possible contracted with. The customer service representatives are unprofessional and completely rude. I have NEVER received a medication on time, they are consistently 2-4 weeks late on refills and always blame “the backend process” for the issues of mailing the medications late.

Express Scripts works well once you have a prescription registered with them, otherwise starting from scratch it’s a frustrating experience. The Express Scripts app does not keep up with the data on their main website so using the app to follow a new prescription is worthless. Calling customer service requires going through multiple menus with no selection to speak to a representative requiring you to say “representative“ multiple times. Once you have a customer rep on the phone they apparently can’t see what’s going on with your latest prescription. This information is apparently in a different department so you have to be transferred to them but you have to push for it otherwise they just want you to recheck in 24hrs. Their go to excuse is they haven’t heard from the doctors office even if you know they have. Another delaying tactic. I have to say the reps are very nice but seemed to be stymied by the system up for them.

I have requested on several occasions that my privacy be respected and that as a 62 year old woman I not be treated as someone's child! My prescriptions come to my home addressed to my husband. This has repeatedly happened and I have repeatedly requested (politely) that it not occur again. It is a matter of patient confidentiality and privacy, yet EXPRESS SCRIPTS HAS AND CONTINUES TO DISREGARD PATIENT CONFIDENTIALITY!!! I cannot recommend this mail order pharmacy to anyone -- yet it is the only mail order pharmacy on my insurance plan. (I have checked.) I am at the point that convenience is not worth the disrespect and will order my 90 supply at my local Rite Aid and go pick them up in person. Rite Aid is respectful and HIPAA compliant.

When cancelling your prescriptions or auto refill, make sure that you get the representative’s name, date and time of the call. I called to stop my subscription because I transferred to a new job. But I received an email that my medicine will be mailed soon. I called back and they promised to stop it. Guess what, it still came! Luckily my prescription only had that last refill or else they would have kept coming. Now they want me to pay for it! It is unbelievable how a company just lies to their customers. They should stop operating. I hope companies/employers would stop using this shameful, dishonest and incompetent company. I hope karma will get you all real soon!

This is the absolute worst company Tricare could have contracted with to handle our prescriptions. They mess up my scripts every single time. I am so fed up with these rude people. I need two of meds marked as brand name only. Every time my doctor's office sends in the brand name script, this place changes it to generic, which I cannot take.

My old provider, Caremark, would contact the doctor if a prescription ran out, and Express Scripts did when we were first forced to switch over. They stopped doing so with no notice. It is inconvenient, but I can deal with it. If you have no choice but to use Express Scripts, I recommend that you regularly count the number of pills in the bottles. I have been a few short before, but in a bottle that was supposed to contain 90 pills I just received 27. The count on the bottle says 90.

I deal with a lot of pharmacies and I cringe when I have to go through Accredo. It is never a smooth process and they prolong every prescription. I have an issue with every prescription they get, but we are REQUIRED to go through them. It should be illegal!

Accredo Specialty Pharmacy will call you and then when you answer, it's a computer. That's about as stupid as calling someone and putting them on hold. I need an actual person to call me, not a stupid computer. Then when I call them back, have to go through 4 minutes of wading through another computer just to get a live person on the phone. When I finally talked with a person, they have a lengthy script that they have to go through, repeating the patient information at least 3 times. I was 15 minutes on the phone with Melissa before I could get my cancer meds sent to me. Totally NOT reasonable.

If you are in a hurry for your medications, do not order from Express Scripts. Don't waste your time paying for expedited service. It doesn't matter. Terrible company, but I have to use them because my employer does.

They sent meds (refills) I didn't order. I called to tell them to take me off of "auto-refill." They said I wasn't on auto refill. They say I ordered them. I stopped taking two of the meds one month and two months before they were refilled. I tried to explain this in an e-mail and their response was explaining what would happen if I tried to send them back. None of the bottles are sealed and they don't accept returns so nothing can be sent back. They claim I ordered them online so no refund will be issued. I was not even home at the time these orders were placed.

In January my pain center started to use narcotic electronic scripting and so I had them send them into Express Scripts who are half the price of most pharmacies in copay. My first bad experience was them taking a long time to ship the items and cancelling the second pain script for a later month due to federal laws so they say even though my pain clinic had done both for the same date and then a note about a refill date, which I found out is how it's meant to be done for a pharmacies to hold two electronic class two scripts. My later ones had issues of major delays and I contacted them about why one of my meds hadn't shipped. They then sent me a email back stating that it was missing parts and that they had been trying to contact my pain clinic and to call them.

My son died 15 years ago taking his own life. I am not addicted to this medication. Within these few years I have lost 4 brothers and 1 sister to cancer. I have recently found out my last brother now has it. Now I have to wait 5 days just to get a prescription filled through Walgreens. No refills. 1 prescription. This is getting beyond ridiculous. Possibility of checking into new medication company.

Express Scripts fills generic prescriptions from Manufacturers (mostly from India and China) who received violations warning letters from the FDA. The one company they used to fill my generic Lipitor RX is Apotex. Research it and you'll see Apotex Group's Indian manufacturing company, Apotex Research, picked up a warning letter from the Food and Drug Administration following an inspection last November that revealed a number of significant violations of current good manufacturing practices (cGMP). The company has been on import alert since April 2018. Always check to see who manufactures your medicine.

Express Scripts is the worst Pharmacy and Insurance I have ever had because of its inconsistencies in receiving, filling, delivering and communications about my prescriptions. They are all about confusion so they can get the financial gain on the patient. Today I received an email about my RX called in with a link. I’m thinking it’s been wrongly called in because it is the previous lower dose. I then have to spend the next 20 minutes waiting to finally speak to someone who can tell me the link is wrong along with giving me the correct information. I have no idea who the impersonal person was claiming to be a ‘pharmacist’ who rudely then told me to blame my doctor.

I would have given a zero star if the option is provide. I was with Kaiser last year and had a year-long prescription for daily hypothyroid medication from my Kaiser doctor, which will be valid till 2020. Unfortunately, my insurance had to be switched to Blue Cross and I have to use ES to have 90-day's refills. Since I have 2 remaining refills, I don't want to waste it and spend couple hundreds dollars to visit a new doctor to get a new prescription. So I called ES. At my first call, I was told that Kaiser had to call them since they are not allowed to contact outside pharmacies. This is not the common practice when it comes to transfer.

I work as a pharmacy technician in the hospital and it sucks when you have to go through like 3 different customer service reps just to get to the pharmacy to verify a medication. I wish there was a way we could get directly to the pharmacy so we would not have to repeat the information for a certain patient three times before we get to the actual pharmacy. please get them a phone number because going through customer service is an inconvenient not only for us but for the reps because they honestly cannot help us, they sending us through 3-4 reps before we can get to the actual pharmacy.

Received the medicine on 30th May after a lot of phone calls and payment of $75.

This is simply the worst pharmacy service I have ever had to work with. I was forced to go through this pharmacy. They never know what they are talking about. When questioned, the representatives will lie. They will take all your information down just to transfer you and make you list it all again. I'm seriously concerned to take the medication that I am supposed to get from here.

I have been a customer of Express Scripts for 3+ years. I take a specialty medication that we are not allowed to have filled anywhere else. Since day one we have had nothing but issues with Express Scripts. My medicine is ordered every month and for the past 3 years every single order has been incorrect. I don't even know how this is possible. It takes multiple phone calls every month to rectify the issues (not issue). Each phone call is a minimum of 1/2 an hour. The customer service is incompetent and management gives the same runaround every time. Express Scripts needs to be investigated by Government, FDA, insurance companies!

Worst customer service. Nobody here communicates. They gave me a bill over $6000.00 and said they overpaid for my prescriptions. I've been trying to get this bill resolved for over a year now and they keep giving me the run-around. Do not ever use them under any circumstance.

On several occasions we have experienced a delay in getting eye prescriptions filled due to Express Scripts requiring prior authorization. The Express Scripts representative offered to fax over the PA to the doctor to help facilitate the process. The doctor's office returned the PA, via fax, the next morning only to be told by Express Scripts that it takes 3-5 days to process a fax. Unbelievable. They have no concern for the patient that is waiting on the medication. Their suggestion was to have the doctor's office call with the PA. Guess it's not a big deal to Express Scripts because we can get a new set of eyes at the grocery store. Ha, Ha!

I requested expedited shipping at $21 on a prescription, it was received and not processed for shipping until almost a week later. After calling I was told the meds were on backorder, with no communication from Express at all. I log in today only to see that it'll be sent out, delivered Monday, almost 14 days after the order was received. What the heck is the $21 for expedited shipping if IT'S NOT EXPEDITED!! I will be pursuing a refund for the shipping.

Why doesn't this company make it easier for providers to fill prescriptions? Maybe give the patient information to give to the provider on how they are supposed to request a prescription. Thank goodness we don't have a lot of medications. I feel bad for the people that have to deal with this company more often. I am frustrated every time I need to fill a prescription for my daughter. I called Express Scripts to ask how the provider is supposed to fill an Rx with them, and they want the provider to call an 800 number to get directions, are you serious? Like they aren't busy enough.

I have been dealing with Express Scripts since October. Despite having a prescription that is refilled every month, they have never paid for anything. First their reason was that they recorded the wrong birthdate for me. We spent three months trying to straighten this out and I thought it was finally straight. Today they refused again to pay my prescription saying I was not covered. It is easy to see the MO of this company - the money stays in the vault. They are the worst I have ever dealt with; even the pharmacist is complaining about them.

Was prescribed ** medication (type II diabetic) last year, and had no issues getting medication filled for $20 a month. 2019 hits, price goes up to $25 a month for Jan and Feb. March I go to pick it up, $789. Called ES, they said I need to go to Walgreens to get it filled and it would be back to $25 a month. So I go to Walgreens, still $789. Called back. Now I have a lifetime penalty on this medication and other medication I take for more than 2 months at a time! They recommend that if I get a 3 month prescription I can get it for $300 (after I hit our deductible) so I break down to go get it.

After our insurance provider mandated we fill through Express Scripts over a year ago, we've never had a single transaction go smoothly with them. Not one. Not ever. I can understand getting off to a rock start with any new provider of any service, no matter what industry or vertical. But Express Scripts appears to simply be incompetent when it comes to, well...filling prescriptions. Get it wrong once - totally get it. Twice? I can even get that.

It’s honestly mind blowing at how a company can be so unwaveringly incompetent and provide such useless resolutions to issues. They have been out of stock of my medications for the last 3 months. They have now refused to stop covering my prescription if I continue to pick it up as a local pharmacy, even though they are the ones who have no means of filling the out of stock prescription. I have had to badger my physician to write the script for a smaller dosage and double the quantity since they happen to have those in stock.

My company was hoodwinked into using Express Scripts and is nothing more than a rip off. I am a diabetic that requires 3 different injection pens as well as oral meds plus oral meds for my blood pressure as well as other conditions. They are refusing to cover my diabetic meds unless I sign up for home delivery and a 90 day supply costing close to $3000 that I have been purchasing at a local pharmacy for a $25 a month copay.

After reading hundreds of totally negative reviews, I was scared to death to have to get my MS drug through them, but I had no choice. I have never had a bad experience with this pharmacy. My neuro has even been changing the dosage and Accredo has come through on-time, every time. They regularly call and text when it comes time for refills, and the customer service people have always been polite and professional. Maybe I'm an outlier here, but I have zero complaints about this pharmacy.

I have had migraines for my entire 25 year career, tried a multitude of drugs that made me sicker or had no effect, NOW, I need a Prior Authorization for a problem that's been treated by the military medical system for years. I think something needs to be done to this company including a class action lawsuit. They probably think they're too big to even worry about it.

I have been getting my prescription auto-refilled for several years with no problem. The medication was non-generic, because there was no generic available. When I received my medication this time it went from $25 to $283 per month, without notice, because they said a generic alternative became available. When I contacted them about it they told me that they do not take returns and that they do not notify the customer of changes in pricing or generic alternatives. Buyer Beware, do not expect Express Scripts business to manage, notify, or auto-renew/refill prescriptions. Learn from my mistake and do not trust that they care about the customer!

I have had several issues with them as I have tried to get prescriptions filled. I have had 3 times in 3 months they tell me the prior authorization is not on file... It is and the doctor sent over my new one yet they are still holding my prescription hostage! This is a script that must be taken every 2 weeks or it seriously messes up my immune system. As it is right now I am to take it tomorrow and they have not shipped it.

Updated on 05/08/2019: This is related to another review: The drug that they shipped without prior notification was one that required refrigeration. WE DID NOT KNOW IT WAS COMING UNTIL THE DAY IT ARRIVED. This is a very expensive medication requiring refrigeration, which one would EXPECT to receive a notification about. (Eg. "The order that is due to arrive on X date requires refrigeration. Please make sure to remove from packaging and refrigerate promptly upon receipt.") The packaging itself did not say anything about refrigeration. Only in small print on the inside box did I find this information. What if we had been out of town???? What if I hadn't opened the outer box???? So irresponsible on their part. Worse than when a package of medications arrived torn open and they tried to get us to pay for replacements. (They FINALLY conceded it was their responsibility.) If I could give zero stars, I would. I'm calling our HR tomorrow to complain.

The representatives have no knowledge of any medications. They refuse to acknowledge any change in prescription provided by the doctor. They will force you to take only the medicine that they want to promote. I would give them zero stars if that was even possible. Ever since our insurance has forced us to use Express Scripts getting refills is a nightmare every time.

Ordered meds on 4/22/19. Claimed script was expired even though it was faxed for renewal prior. Dr. sent a new script on 4/25/19. These people put the order on hold stating my Dr. noted the script that I needed to call and confirm the script prior to shipping??? Since when was a order not a confirmation to ship? Secondly I called on 5/1/19 for shipping confirmation and at that time it was scheduled to be shipped on 5/3/19. Still not received and now will be out of meds prior to receiving it. This has been nothing but a nightmare place to deal with for the past year. Far too large of a company, almost seems to be a monopoly because they charge more if you go elsewhere due to their poor service.

Since our company switched us to Express Scripts refilling my prescriptions has been a living nightmare. Express Scripts has changed Doctors' names on prescriptions, never seem to be able to contact my Doctors (I have to contact the Doctors and have them sent to ES), failed to send refills, did not contact me within the time frame stipulated by their own policies, charged me extra when I have had to refill my prescriptions locally, etc. Between ES and Accredo I am always fighting to get the drugs I need to stay alive (I am a heart transplant patient).

I was notified about my ** medication recall and told to return product as they stated. I have since tried to reorder medication and have been denied twice. I have contacted them via email and three calls to them. Each time I get someone who I can barely understand that reads off a cue card that the request is denied. What kind of service is this to deny to replace medication that was recalled. My wife and I will definitely change providers at next enrollment period.

Blatant inadequacies in every aspect of customer service. Was told repeatedly paperwork wasn't received even though it was submitted electronically by the doctor's office. I believe this business is set up to purposefully delay approval of needed medication to the detriment of patient's health. Disgusted.

After dealing with an unresolved issue with Express Scripts for 7 months, they finally took care of the issue and approved the medical necessity. Only waiting to get reimbursed for the extra costs but I spoke to a very nice, representative, Jenna who seemed very competent and concerned and said she would make sure I would get reimbursed.

Service they provide is not good. For refill they asked for pre-authorizations for multiple times, even after providing those approvals from doctor's office they are refusing to provide refills which caused great deal of stress. I don't know why and top of that they give different stories every time.

My Doctor had be prescribing me this medication for long period of time and every time is a new story even though I have a authorization for one one year, always is a new story. Excuses: "We will call your doctor for a new prescription," another "Your prescription is educated. We need another prescription." Sometimes my doctor has had conversation with them in front of me. I never see any solution. This company very incompetent. I do not how a company like this is taking care of patients.

Updated 04/30/2019: After a month of getting automated "we're working on this" and "your doctor has not responded" messages, Express Scripts finally denied the prescription entirely, with yet another automated message claiming I had "reached the limit" on this medication for the year. Out of total frustration I tried to reach someone else at the company besides the "Patient Care Advocates" who had already given me little to no information as to what the problem really was. After posting a review here a day ago, the company responded privately, asking for my contact information. That triggered a "Resolution in Progress" tag posted above my review, and a member of their "Social Media Management Team" emailed me to repeat the "blame the doctor's office" excuses and promising to "look into it" further. All they had to do in the first place was notify us and the doctor in the beginning that the original prescription could not be refilled as written, instead of all the unexplained delays. As a work-around, my doctor sent a prescription to my local pharmacy so I could have my medication, and that is when I learned that it was cheaper without Express Scripts! They had been overcharging all the time I received this medicine from them by mail! I know I am fortunate to have this alternative, as others may have more expensive drugs and cannot solve their problems the same way. But I hope calling attention to these practices will ultimately help everyone.

Express Scripts has really started to go downhill in the ability to mail necessary prescribed medications timely. I believe this is top management drill down on a culture that does not believe or is trying to dictate how much and who gets necessary medications they do not agree with. If medication is pre authorized and insurance covered, why do I have to continue to fight to get this filled? Express Scripts keep up this rouse of slowing the order and delivery process, delaying and pushing back because of their own internal politics and culture on certain medications.

I am torn between a low score and a high score. I had such a bad experience trying to get approval in the past that I had to get surgery to save money. But this time, my doctor and Express scripts worked it out in a timely matter. I am still disappointed in the process. Its not like this is a 100K medication.

This company is a disaster. They sent me cheap, unrecognizable generics of a seizure medication I've been on for years, and things have only gone downhill from there. I needed the medication before leaving on a trip, and I called repeatedly to make sure the correct version would arrive on time. Both the online service and the phone service were completely useless. They told me every time they called that they would "do their best" to get the prescription ready, and every time I followed up, I was told it hadn't shipped yet and that it was still being processed. The customer service people were rude and unwilling to help me, and didn't seem fazed by the fact that I would have a seizure if I didn't get the medication in time.

On several occasions, Express Scripts sent my prescriptions without my authorization. They ignored my phone calls and email requests to hold prescriptions until I released them, which has cost me hundreds of dollars in unneeded medications. Every time this happens, I have to call Express Scripts to try and figure out why this keeps happening. During these phone calls, I'm faced with customer service representatives who can't answer my questions and then rude management that tries to place the blame on me. When I send secure email messages through their messaging system, I never get a response. It seems that sending prescriptions without authorization should be illegal, but I'm sure Express Scripts has ways around taking responsibility for their actions.

So, I've been taking a med for over ten years, the dosage is 40mg. It is a generic drug, nothing outrageous. About 2 years ago Express Scripts took over the Meds part of my Medical insurance. I never had any problems with getting my meds before they took over. Now, it's a hassle every month. The Dr has been having to call them, every month and "pre-authorize" before they would approve it. Now, this month, they decided that my dosage was too high and they were only going to give me half of what the Dr prescribed and charge me 3 times the cost. I've been taking the same dosage for TEN YEARS and it was never a problem till Express Scripts took over. These meds are life saving for me, without them I WILL DIE. So I went to the pharmacy in my local grocery store and they're going to fill the the script for $9.00! NINE DOLLARS. Express Scripts wanted me to pay $135! That is the reality of this company. ** them!!!

I know Express Scripts is the absolute worst company for filling prescriptions and speaking to over the phone. They give you the runaround with all kinds of incompetent people that should be helping you, but cannot! Told me my account is on hold! Once I went to my UAW and had them call, they said I owed from 1 cent to $5 from the year 2006! No one could tell me before I went to the UAW exactly what I owed! The real kicker is no one knew how this big debt can be paid because the account was on hold due to the penny or the $5 bucks! Really? Also, no meds for my husband either due to, incompetence on Express Scripts' behalf! Never should our UAW agree to this type of foolishness in any Rx company! Finding my own Rx to fill my scripts!

If you can avoid Express Scripts I would advise you do so. Refills just disappear and if they think you are out of cycle for refilling a prescription then you are going to run out and even your Doctor can't help you. The Website is a hot mess. Shipping is either adequate to so slow that you think it was lost forever in the mail. They apparently bundle up huge shipments for DHL pickup and when DHL gets it into the mail system may take weeks. There is no way to track it until it gets into the USPS system. I've seen refills (when I can actually order them) show up within a week and the next will take a month. The problem is I am locked into these folks through Aetna and there is no way out.

The website for Express Scripts was programmed by people who have no clue how to make a functional website. The menus are overlapping and it is difficult to figure out how to select actions you want. My particular issue has to do with the timing of automatic refills. I find it nearly impossible to control when refills are shipped and I often end up with double shipments of medications.

I have benefits from working for the State of NJ and my prescription plan was with Express Scripts. Dealing with this company was extremely stressful. What the employees stated over the phone never came into fruition. I was promised my medication, told numerous stories and promises were made only to be completely reversed the next time I would call. For example: I was told that my medication was backordered, then told it was delivered to their plant and had to be unpacked. The next time I followed up, I was told that was incorrect information. This company’s lack of concern, poor quality customer service and general indifference caused great stress. My doctor continued to send new prescription orders for other medication which took weeks to review. This occurred while I had no recourse for my much-needed migraine medication.

After several calls and and online email my issue was not resolved. I even asked to speak to a manager and she was downright rude. I'd rather pay the script price then have to deal with them. I've been in the corporate world for over 25 years and I can say this company does not care about their customers.

Retired combat veteran using Express Scripts. Wife diagnosed with cancer. Possibly caused by water contamination at Camp Lejeune in 60's and 70's. Express Scripts to provide **. Does not. Many calls by family and our physician. Seems no one at ES has a clue. Supposed to ship this vital medicine on Sunday to arrive Monday. Went online Monday to discover RX cancelled. Said they called, left message. No message. Appears ES does not want to issue prescription. Found out there are MANY complaints about this issue with ES. Contacting my congressman. Are there any class actions against this company?

So far I am not impressed with Express Scripts. I was forced to switch to them or else I would be paying full price for my meds. I really like going to CVS to get 3 months' worth of my medicine. This place has been a hassle since day 1. I have not even received my first order yet from them. I wanted overnight delivery and still have yet to receive anything. I made my order last week! No one has helped me with the situation and one of the people I talked to had no idea what to even say. They call me daily about a medication that I don't need refilled right now but the one I do need no one seems to want to help me with. I'm not happy.

I have had nothing but issues with this company. No matter how many times I call to address issues nothing ever gets done. I hate that this is a necessity for my insurance company. It’s almost worth paying non-insurance prices just to not have to deal with them. First, there is no auto renew. Like what the heck. I use this company for my birth control. Obviously I that it year round, 365 days. I want to just plug in my credit card information and get auto charged and not think about it and never be without my prescription. But for some reason they can’t do this. Which is absurd. This is the 21st century.

I cancelled a script with this company 4 months prior to refilling my other meds. They refused to accept a return and offer a refund. They have done the same exact thing again. They will hold all other meds hostage until the bill is paid for the wrong meds they send after repeatedly being told not to. Paying $400 a month for health insurance and have to deal with extortion to get meds is less than pleasant. Better off going to Walmart for 90 day prescriptions than giving this filth any money.

I was connected to a representative by the name of Tim, which I could not understand. When asked to speak to someone else, he hung up. I called back and spoke to Jordan and had to basically ask if I could get a word in, it was as if she was trying to rush me off the phone without letting me talk. After finally getting a word in, I am being told I would have to be mailed my prescriptions in order to receive a discount. After looking at the reviews of (1) Star Ratings this is not the way I wish to go, nor should I be forced/threatened to do.

Updated on 07/13/2019: In my last review I warned everyone to be sure and count your pills when they arrive at your home. In my case they had been shorting me routinely. I contacted Express Scripts and they shipped me the balance. Sad to report, in a subsequent shipment they were one pill short of my order. I haven't bothered to call in because spending about 20 minutes on the phone for one pill is excruciating. All I can say is COUNT YOUR PILLS!

Getting a prescription has become an ordeal with E.S. It has been taking two weeks to get an order processed and delivered. Heaven forbid if you request something out of the norm; prior authorizations take forever, standard shipping is terrible and takes too long, if you have questions it’s impossible to get a straight answer. It’s almost worth paying a premium and fill prescriptions locally. A person should not to invest this much time to get prescriptions.

Everything these people are saying I have experienced as well. My temperature sensitive medication did not arrive on Tuesday as promised. It’s Friday. I still don’t have it and my blood sugars are high. This is not my first go round with them and I went as long as I could with a different pharmacy but they just increase the price to $500 or more so you have no choice. It’s more than Aggravating. I am printing off all these complaints and mailing to the head office of the company I work for. Maybe if everyone did this they might take a look at this pharmacy and choose one that we have affordable options. People don’t know what to do with real paper so hopefully it will get someone’s attention.