Express Scripts Reviews

I do not understand how this company stays in business. The absolute worst experience when trying to get a prescription filled. Then when you call to get customer support the most unaware and rude people answer your calls.

Express Scripts has denied several of my very necessary medications. They ask for certain requirements to have the meds approved, requirements that my doctor and I have provided proof that I have met, and they still deny the meds. Without insurance, these meds cost me about $1,000 each for a month supply.

Somehow they found away to be less efficient in delivery then USPS. I has taken 5 business days to go one state away. Prices are not overly competitive. They seem to getting rid of automatic renewal of prescriptions.

This pharmacy needs to get SHUT DOWN. I've been without DM medication several times for weeks since my employer switched to ES IN Jan. 2024. My A1C went from 7 to 10.9. They have made it very clear that they don't care. I wish my Employer would've done research before offering this pharmacy. I will be talking to my Employer about all issues with ES. ES should NEVER be a choice. Medications delays, not in stock, PA on the same medication that they approved months prior, you have to contact them for auto refills to get transferred several times to wait for 20-30 minutes... I can go on and on. ES is ABSOLUTELY HORRIBLE. "I'm so sorry ma'am. Would you like to speak with our pharmacist about going without this medication?(Whatever verbiage)" I pretty sure everyone is aware of what happens when they don't take their medication.

Express Scripts (ES) is horrible. I am diabetic and called in a refill to my pharmacy. Got a text that it was ready on July 11 but was $363. I called the pharmacy to find out why and was told ES wasn’t paying for it. I called ES and was told that I had to start using their mail fill to get that med. why was I not told before? I shouldn’t have had to find out when I need it, I should have been told ahead of time so I could take care of it. I had to call my doctor and have him call in a 90 prescription because mail order only fills 90 days. I did that on July 12. Called on July 17 to check status and was told it would ship tomorrow. Didn’t get a notice of shipment during normal business the next day so I called back. I was told that it was out of stock. Why wasn’t I told that yesterday and more importantly why couldn’t I have just picked it up at my local pharmacy for what I had always paid?

My company recently switched to Express Scripts as my prescription plan. WHAT A NIGHTMARE! I take regular injections that are life saving for me and have never had a problem getting previously. Express Scripts has made this all difficult from day 1 and it is an ongoing battle.

Horrible customer service. You must stay on top of them to get what you need. The app isn't the most user friendly. I transferred a prescription from Walgreens to E.S. I even called their customer service to let them know I needed both strengths to equal the amount I'm supposed to get. E.g., I'm to get 75 mcg, but the drug co. doesn't make this strength, so I get 25+50, so that's 2 different prescriptions. The lady left me on hold for 27 minutes to speak to the pharmacist to ensure I got both. Did I get both? Nope. Just the 25 mcg one. I called to let them know, and absolutely the tech took zero Accountability.

If I could give Zero stars I would. Express Scripts is a horrible company! Up until recently they have been ok. But this last prescription refill was a mess! I ordered over a week ago, I called after not seeing any updates on the app. I’m told them I was almost out. I was told it would be expedited due to it being a medication that needs refrigeration. I finally received the package today, the FedEx driver left it without ringing my doorbell and I never got notification it was delivered. It sat in my porch for hours.

Where's the zero star button? This company is terrible. I need blood pressure medication and I am positive they actively work to make sure they can't possibly deliver it on time. I submitted my request two weeks before I ran out, my Dr. sent the refill request IMMEDIATELY and over 7 business days later they still haven't filled. I have two scripts for the same drug in different strengths, when the lower strength was filled 90 days ago I had to go through pharmacist review to get the prescription released to me.

Express Scripts asking me to take blood pressure medication and thyroid medication with **, it is well known that thyroid medication is not recommended to be taken with ** and also well known that blood pressure medication is not recommended to be taken with **. Yet, they are telling me that there is nothing wrong taking blood pressure medication, thyroid medication and ** all at the same time, what can possibly go wrong???

I have used Express Scripts twice and I have had horrible experiences both times from prescription delays to prior authorization delays. I have never experienced this level of dissatisfaction with any of the brick and mortar pharmacies. Please avoid them at all costs!!

I've had tremendous difficulty getting my prescriptions filled and sent on time. Recently, I've had to call Customer Service four times within two weeks about a much-needed medication. I'm given the same response each time: "It's in process and will ship in three to five days," What nonsense. It's still not in shipment, and I'm out of medication.

Express Scripts works well for routine matters but when you have to deal with customer service it can be a nightmare. We have been trying to refill a prescription at a higher dose for more than a month. Every time we call we get a different story on what we have to do to meet their requirements. If I had a choice I would go somewhere else.

Horrible, can't understand the CSRs, multiple CSRs, wife is on an insulin pump and uses Dexcom as the transmitter and sensor for it. Express Scripts knows she has issues with two of her transmitters not working when she installed them on her arm. Express Scripts refused to replace them when we called them about it. Now she's down to her last day before the transmitter has to be replaced or the insulin pump will shut down. Her doctor wrote a script to a local pharmacy and we were told that it'd be able to process today because the insurance time between fills was today.... Well of course Express Scripts is now processing a refill that we won't get for 10-14 days and the insurance won't cover the local pharmacy cost....and we can't afford the and don't have the extra money to buy it without insurance even if we wanted to.

Express Scripts told me they were sending my medication and that I would receive it in 7 days. Unbeknownst to me, they actually delayed the medication AGAIN to speak with my physician. Around and around for more than 3 weeks. This morning, I told them to cancel the prescription and that I'm going back to Walgreens. Never again!

The process of receiving my ** on time every 90 days gets more frustrating every time. This time I ordered 2 weeks prior to needing it, told them the day I actually needed my meds & I am out of ** 5 days past the day I said I needed it. Was told 2 days ago it was being packed and would ship. The day it was to ship got a text that it’s delayed & would ship within 7 days (they know I’m out of **). Today I got no explanation for the delay. I spoke to a supervisor and opened a grievance to be told that someone would reach out to me within 30 days. I could go on & on with the issues I’ve had in the 2+ years. I’ve had to use this company. Looking at these reviews explains the 30 days to contact me about the grievance. I see that department is extremely busy. I will do everything in my power to find a policy that does not require using Express Scripts. It should be illegal to require only one company, there should be options for the consumers.

ISSUE #1 One of the worst prescription companies. Was on a medication for over 5 years and not a single issue. They decided not to cover it anymore. Tried all the other ones they wanted me to try and my condition got worse. Severe headaches and developed kidney issues. Went all the way to a Level 2 appeal and still they denied it. They flat out refuse to put me back on formula for my medication that worked ALL BECAUSE OF COST!!

I have never had a seamless experience with ExpressScripts — and I have two children who require daily doses of controlled substances due to ADHD/ASD. Not once. Never. Doesn’t matter the situation in the years I’ve been doing this as a parent — whether it’s the script, processing, shipping, delivery, accountability, resolutions; nothing. The company has no idea how to effectively run a company of this magnitude — and unfortunately, it doesn’t matter because families have no power. They must use this company because of their insurance [like myself], so their incompetence goes completely unchecked. I absolutely hate it.

If you don't want to receive your prescription, then this is the company for you. I have been waiting several days for medicine I desperately need for abdominal pain. They are still "processing" the order. Even if they send it soon, I'll still have to wait days for the slow mail delivery. Borderline criminal that this business is allowed to exist. People need their medicine in a timely manner. Express Scripts is an oxymoron. Go anywhere else for your medication.

If I could give 0 stars I would! I have never had a good experience and today made it worse. A simple change from a pen of insulin to a vile of insulin I spent 25 minutes and had to talk to 5 people! All for the last one to take .2 seconds to say yeah the change can be made. Never a good experience. Customer service is terrible every-time. The automated system is crap, if this wasn’t the pharmacy through our insurance we would have been long gone.

I work for Leidos and they offer limited number of insurance companies. I chose Aetna, which is providing excellent service. However, Express Scripts comes along with it as a bundle. I use to get my medicine from the local pharmacy, but then Express Scripts wants to mail me directly and give me discount. Therefore I accepted their offer. Then a prescription suddenly became too expensive for me. I said I don't want it, they insisted on sending it because my doctor prescribed it. I said no. They said, I have no choice, and they went ahead and sent it. I returned it without opening the package, and kept proof of sending it back from USPS.

If I could give this company negative 10 stars I would. I am a Type 1 diabetic who relies on insulin to survive. Every time I need a refill, I am on the phone for hours because everyone who works here is incompetent and uneducated. Today was the last straw. I have been on the phone for 5 hours, with 5 different people and get completely different answers from everyone. And I still have no medication which was ordered and paid for 7 days ago. It's temperature sensitive, lifesaving medication, and is supposed to be filled and shipped overnight.

0 stars! Express Scripts are horrible. I wouldn't be in this mess if it weren't for my employer. So many times, I've had to call to get my prescriptions filled, and EVERY TIME, there have been issues. I've never once had a smooth transaction with them. They should just go out of business and stop calling themselves "Express Scripts" because there's nothing express about the way they process things. I wouldn't be surprised if a class action lawsuit happened because, frankly, everyone here and Reddit have expressed the same issues. My health has probably worsened due to the stress I've had to endure working with them.

I like the idea of home deliveries and 90 day prescriptions, but Express Scripts has terrible customer service. I had a medication called in by my doctor in November 2023. I was waiting for my medication and called them up only to find out it was cancelled for some reason without notifying me. I had to pull teeth to figure out why my medication was cancelled, the representative did not know how to help. We figured it out and she reassured me it would be sent. A week later it still wasn't sent so I called again, was given a different story and that it would be fixed. Long story short I literally called numerous times and the issue was never resolved, so I had to send it into a local pharmacy because I was out of my medication. Next month when I ran out, it was cancelled again without me knowing why. I called several times and was on the phone for hours on end, with every call reassuring me that my medication would be sent ASAP. Of course it never was.

Overpriced (gouging) and unhelpful. Check Amazon Prime Pharmacy and GoodRx before giving a cent to Express Scripts Scam Artists. Backstory - The organization I work for just switched to an insurance plan that uses this scam for “prescription coverage”. I looked up the price of an asthma medication I take. It is 9x more than I was paying. I asked ES to transfer my prescription in and they told me it was $184 for a 90 day supply and asked if I wanted to order it. I told them not now. I just want the script set up. Then I get emailed a bill for $433 plus tax. It took two calls to cancel it. Each time they asked if I wanted to put a payment on file. On their website they show the 30 day supply as $184 and the 90 day supply as 185. But then they tell you that you can order the 90 but you have to pay the 184 for each month. When I asked why, no one could tell me. This company is actually worse than having no prescription. They are a fraud.

If I could give zero stars, I would. Frequently, meds are not filled on time. Customer service is not helpful and only provide lip service. Out of meds again and they refuse to overnight, even though they were ordered a week ago.

Express Scripts is probably the worst pharmacy in the world. I have called 7 times to change care provider and they still send scripts to the wrong provider. As a ** I have been discriminated against.

Express Scripts does not care at all about the patients!!! I was going on vacation and called in a refill, a week later I called back to check on it, and my refill was not even processed. They told me I could have a two week supply approved through a local pharmacy. When my local pharmacy called, they ended up not approving it. They are very irresponsible, and are liars!!! Unfortunately, I learned the hard way! I do not recommend them at all!

Express Scripts is the worst pharmacy I've ever dealt with. They randomly delay medicines that I have refills for and have been on for years. When you call customer service, they have no answers. There is no rhyme or reason for their actions. The only purpose they seem to serve is to be an obstacle to getting prescriptions filled.

Absolutely awful…. They keep sending me back to a retail pharmacy and then refuse the override. I have been without for now. Customer service reads off a script. Won’t listen and places you on hold. They hung up on my pharmacist who took the time to call. It’s been over a week and no one knows what to do. Wish my union would switch back to prior pharmacy. I guess you do get what you pay for. They are horrible.

Horrible service, been dealing with them for years now for my elderly parents and multiple prescriptions. Escrips is supposed to make it easier to get prescriptions for my elderly parents but they are constantly late or don't show up on time so my dad runs out of his diabetes medication or other meds. I call them which is painful and slow process and still takes them weeks to send meds. I have go to the local pharmacy all the time to fill in the gaps This company is a mess and they have one job to do.

Is there a way to give negative stars? I am forced to use this company as I only get 2 courtesy refills on my long term prescriptions. I am currently waiting without rheumatoid arthritis medication for 7 days…AGAIN! They continually decline to fill other medications prescribed by my dr because they don’t feel that they are medically necessary to treat my condition. Worst company ever.

This company is mediocre at best! Customer service lies about the status of medication, there is almost always an excuse of why my medication cannot be filled or is delayed and they constantly give me the run-around. I've gone 3 weeks without my medication because I keep getting delays and excuses on why the medication keeps getting delayed. From prior authorization (which had been submitted) to medication review, to medication being on back order, just for me to call and find out that the medication is available! I am constantly instructed to call my Dr and have them resubmit a prescription two or three times! Or have the Dr. call to verify therapy and prescription. And when I have a question on the status of my medication on their app, have them claim that that is not what they see in their system. They deserve negative stars if it were possible. I know they can do better! DO BETTER!

Very poor experience. First, Express Scripts deceptively had me change prescription to them claiming that they had the correct dose available and they would send via mail. Then did not send- and did not notify that weeny sending. When it didn’t arrive-sat through hours of hold and elevations- bottom line never had it, never could have sent it. Was without medication for weeks sorting it all back out. Never called back when they committed. Never same story twice.

This company has absolutely the worst customer service of any company I have ever dealt with. Every time I have called I am sent to a call center in another country where they cannot answer basic question. Every time I have called I have been given different responses. I now immediately ask to speak to a supervisor. For months I was paying $120 a month for 30 days of a non-preferred medication. As it turns out it would also cost $120 for a 90-day prescription and yet I had to talk to about 5 different people to get that information. I cannot believe they are still in business but unfortunately, they are being used by my employer and they will only give a limited number of "courtesy" retail fills. Allowing customers to use another pharmacy because yours is so horrible is not a courtesy!

This insurance for prescription drugs is becoming worthless. Company now requires a prior authorization on most all my prescriptions. One of my doctors now refuses to cooperate with the insurance company and has thrown me 'under the bus'...I now have to pay full market price for the drug simply because the insurance company and my doctor are at odds...It is unrealistic to require a doctor to justify the prescription to the insurance company...The doctor already exercised his/her judgment when he/she wrote the prescription....Under no circumstances would I choose this company for drug coverage...

I have had to miss my doses multiple times because Express scripts decided to make multiple accounts using my name and when the billing was screwed up and my insurance denied the claim I didn’t get my medication. They sent my bill to collections without informing me that I had an outstanding balance. I most definitely paid my bills so I am under the assumption that one of my other accounts under my name was charged for my medication and that’s why it wasn’t under my main account. I haven’t been able to get into my online account because of this issue as well. All around a terrible company. I’ll be spending more to send it to my local pharmacy, at least I know I’ll actually get my medication safely.

This is the most incompetent company ever. The trip starts with a computer service that needs to be completely turned off. I also don’t want to talk to someone who is just reading from a screen. This should be a smooth process until they add one of the screen readers. The medications are absolutely never counted. The auto-refill is an absolute joke also! Who needs 90-day refills every 60 days? Dishonest pharmacy.

Today Express Scripts called me. Then they asked why I called them. They said they cancelled my prescription for ** because the doctor didn’t answer their request. I have been on this drug for over 20 years. My wife had the exact same experience. They are a worthless company. I suggest that before you change your part D plan you verify the mail order pharmacy is not EXPRESS SCRIPTS. Good Luck if it is!!

Pharmaceutical company I have ever worked with. They don't care about about the patient. The doctor sends in the prescription and it takes a week and a half to get here. I can go to Walgreens or CVS and get it the same day, cheaper than getting it through Express Scripts.

I would give Express Scripts 0 stars if I could. I run out of my prescription medicine every time it time for Express Scripts to refill it. Customer service lies about the status, especially shipping. They will place you on hold forever most likely hoping you hang up. The way they have it set up is they "start" to refill my order the same week that I run out of it. Then it takes them 9-10 days to "process" it. Then since it is temperature sensitive, they will only ship it out on certain days. This results in my being out of my prescription for 2-3 weeks. Horrible company and awful customer service.

I would write this zero stars, if I could. Worst customer service and horrible company, wish my employer did not choose them for our prescriptions. I can't believe they are still in business. Please CLOSE down.

Express Scripts refuses to fill my order as written by my doctor. I require a very inexpensive pill called ** because I had to have my thyroid removed several years ago. I didn't have any problem getting my prescriptions which are required to be brand specific until I went through Express scripts. Every time a prescription is called in they deny it. The office manager of my doctor is very patient and provides an appeal every time because she knows they're going to deny it. They are now denying every refill that I'm supposed to get. They won't send an emergency prescription to get me through until the appeal process is over, and they're not sending my prescription somewhere else so I can get it filled somewhere else. They're actually only saving me about $35 on this prescription.

Would give Express Scripts a zero if that was a choice. I have to use them because I have Tricare. Don’t understand why Tricare continues to use Express Scripts when the average consumer rating is 1.8. I have only read negative reviews. The patient co-pays are frequently not cheaper than other pharmacies and are raised every year. When I called to ask about how to find an EOB and said the word (damn), was told if I continued to use foul language, they wouldn’t be able to talk with me. Shouldn’t have bothered to call, not much help. Have read they are supposedly being investigated but haven’t seen any changes. If you have a choice, DON’T use them.

Unfortunately, If I want to buy 3 months of scripts at a time, this is the only pharmacy that I can use with my insurance. I have RA and cannot miss my medicine. Express Scripts fills the prescription on time but the processing and shipping are incredibly slow. This time I went without my medication for 4 days. When I ask to speak to a manager, the manager acknowledges the mistake on their part, apologizes for the delay, and ask if there is anything else they can do for me!!!! What can they do for me???? I pay my invoice on time...They can deliver my medication on time as well. Their practice is truly unacceptable. They fill several of my prescriptions. This year alone, I've gone without meds 3 separate times.

Express Scripts is the worst pharmacy I have ever encountered in my life and I am a pharmacist. Customer service is terrible. There is no communication. Prescriptions are just magically cancelled. Valid prescriptions are not filled or customer service says they need permission from the doc to for a prescription the doctor already wrote that is in the Express Scripts systems. Mail order items don’t arrive and are lost and Express Scripts says to go to a local pharmacy. This business is a total nightmare.

I’ve been forced to deal with Express Scripts on and off for 20 years. Never have I had a good experience. Once I needed 10 boxes of a med and they sent 10 doses. Once they just stopped sending my kid’s med because they stopped carrying it but never informed me. Most recently they cannot provide the generic of a drug and will not fill with the brand name.

Oh, Express Scripts, how do I even begin to extol the virtues of the most staggeringly incompetent and breathtakingly dishonest company I've ever had the misfortune to encounter? It's truly an art form how they manage to embody such a perfect storm of ineptitude and callousness. Zero sympathy? Check. Zero compassion? Check. They’ve got it all. Every single time, without fail, they manage to be late on deliveries. It's almost as if they take pride in their utter inability to deliver medications on time. And when they inevitably lose these crucial medications, do they show an ounce of remorse? Of course not! Apologize? Don't be ridiculous! Why would they bother to acknowledge the horrific inconvenience they cause? But wait, it gets better. The pièce de résistance in this tragic comedy is the fact that Blue Cross Blue Shield has actually partnered with this farce of a pharmacy.

This is the worst company. I am appalled my union uses them and their subsidiaries for prescriptions. Every union meeting I will be complaining about Express Scripts from now on. The customer service is awful, all they care about is profits.

Express Scripts has been nothing but trouble from the first time I was forced to use them by my insurance, and their parent company, Cigna. Medications are not filled as ordered along with long delays and inaccurate and inconsistent information by representatives trying to placate the consumer. I am constantly being called to verify my doctor and then orders are then changed to minimize quantities and increase my out-of-pocket expenses. This company, and its parent company, should be held liable for the mismanagement of patient care. No wonder this company and Cigna are rated the worst in the business. I am trying hard to break away from them but my employer uses them because of the cost vs the care provided.

I have had bad experience with this company. Sometime back, they automatically charged me for branded med cost when my prescription was for a generic. When I called, they told me my prescription was for branded - which was not true. Then I compared the Manufacturer name on the "branded" meds they had just shipped. It was the same as the previous shipment for which they charged my generic price. Once I told them this, they adjusted my account. Now more recently, they just increased the price of my generic drugs from ~$10 to $45. This drug is on their list of $10 for 90 day supply "Low Cost Generic Drug". When I called them, they are giving me a canned response that prices have gone up, though the pricelist they published says prices are valid until June 30, 2024. Stay away from these guys.

Please if you're looking for insurance for your employees, do not use Express scripts as part of their benefits. My doctor started me on a medication, and the initial process to get this approved, even though my doctor requested it, was near impossible. We had to go through a "pre-approval" process which consists of the insurance company deciding if they would allow me to get the approved medication, regardless of my doctor's requests. Needless to say this took 2 months of back and forth, 2 months of not being on this medication!!! Then there was a nationwide shortage of this medication. So it was a matter of going month by month hoping my pharmacy could get it in time before I ran out, which of course didn't happen. Now Express scripts has decided to deny my medication because they want me to fill it in 3 month increments.

I recently moved to a location where there are not a lot of pharmacies around so I switched to Express Scripts to have my prescriptions delivered and it has been nothing but a nightmare since I switched to them. I'm a type 1 diabetic that has an insulin pump and a blood sugar sensor anyone that knows anything about insulin pumps and blood sugar sensors knows they are computer programmed to be replaced every 10 days. Every single time my medical equipment has been ordered it's taken them 12 days just for "processing" and then another 5-10 days just for shipping. They have the audacity to tell me that because of their processing delays I could pay almost $50 for overnight shipping and this is after the $300 copay I already paid.

Express Scripts has the worst customer service department that I have run into in many years. I‘ve been trying to fill a prescription for the last couple of months. When I get to talk to a human being it’s only for a short time because they have to transfer my call to someone else. From there I then find out that I now need a prior authorization for my medication and it needs to be for a 90 day supply. I’ve been working on this for a month or two to no avail. I finally spoke to a supervisor in customer service a few days ago and she made it sound like it was taken care of.

The worst ever Online pharmacy!!! For the last 3 weeks I've been calling regarding a certain prescription. They keep telling me that the medications on order will soon be processed!! Then the following day for the least 3 weeks their site says delayed!!! So at one point the call center contacted their Pharmacist and no less than the pharmacist said I am already available for the refill!! So different dates different person I spoke to said they were able to change in their system and the following day it will be released soon!!! Now this is the third week of me calling them everyday and is still delayed!! Their system said my medication is to be released on 8-8--2024. I have a feeling by this date I will be dead already. Should I die now!!! This is just for recording purposes. How inefficient express scripts and Cigna are!!!

Worse experience ever, the name is Express Scripts, however it takes two weeks to get your medication, God forbid you need it to function, or to stay alive, your out of luck, I will never use them again, never.

If I could give 0 stars, I would. This is, by far, the worse route to receive medications. I’ve been waiting for my meds for 8 days now, which is beyond the 7 days! Although, I’ve called ES for 4 days in a row, escalated my request and told ES I was out of medication, days ago. They don’t care. Because of Express Scripts, I’m imbalanced and feel awful. I wish I never switched from CVS.

If I had the option of zero stars that would be my choice. I am going on vacation but knew a medication would be eligible for refill after I left. I called and was told it was “no problem” to get a vacation refill a few days early. They then denied it. Said the doctor needed to request the “appeal”. Doctor tried and was told the pharmacy had to. Pharmacy tried and was told it was the doctor. Four days later Express Scripts denies everyone and says I simply can’t have it at all. Now I will be without an essential medication for more than two weeks. They do NOT care about patient health. They only care about the money I give them.

Rotten customer service. If you have a choice, do NOT use this vendor. I've canceled all of my prescriptions with this company. Since this site requires a minimum word count, here's my AI-generated review about Express Scripts pharmacy mail delivery and customer service:

Quite possibly the worst company I've ever dealt with. Customer service reps tell me different stories each time I call about order status, and my prescriptions are constantly out of stock. When I ask about inventory updates no one can give me a straight answer - regardless of whether or not I am out of my medication. Trying to get preauthorization from your doctor? Good luck! I had to wait two months of rejections from their pharmacists. My doctor called in repeatedly over the course of that time. Nothing was tracked. I have never dealt with such an incompetent business in my life.

I have been an Express Scripts customer on and off for over 10 years. During that time, nothing has ever changed. They have consistently been negligent in providing our prescriptions to us. I have NEVER been a customer by choice. I am forced by my medical insurance plan. They are the worst pharmacy I have ever done business with. Express Scripts always has some excuse as to why we never receive our prescriptions. When my doctor sends in a prescription, I have to call to verify they have received it, tell them to fill it and call back multiple times to confirm that they are processing and shipping it. My doctor sent in a prescription on the 3rd of the month.

Their services sucks. They are never helpful. They put a hold on every medication. Can’t login on the app says denied. Can’t login on the website says password is wrong no matter how many times I reset it. This is a horrible company that should be out of business and apparently no one likes them.

I switched to "Express" Scripts with the promise of quick turnaround and convenient home delivery. I have now waited 7 days for an update to my doctor's script. They have not even started processing as of today. I have no idea how this company is still operating. I guess there are some that have no choice but to wait and can't get out to a pharmacy locally. Safe to say, this is my LAST order from Express Scripts. 0 stars!

I literally hate this pharmacy and you will too! You have to be your own representative. My medication costs $4000. My insurance covered 50% and I paid the remaining $2000. I updated my address because I moved a month ago before I placed the new order. The representative confirmed the correct address with me over the phone. She called the PCT team to get the order started. The PCT rep correctly noted my address in the notes, but for some reason they used the address that was listed on a canceled order from 3 months ago! Just like that, my $4000 was delivered to the wrong address! They admitted their error but said they can’t replace it without approval from my doctor.

DO NOT TRUST EXPRESS SCRIPTS!!! Express Scripts is completely unreliable. I put in an order for a prescription they said they had in stock and the order was put into processing mode. I called the next business day, they said it was being put on ice and getting ready to ship. I called the next 2 days and was told the same thing. I called the day after that and had the order escalated because I was out and they said it had moved to fulfillment and was waiting to ship out but not to worry, that I would get my medication because it was in fulfillment.

Worst pharmacy ever! If I could give zero stars I would!!! This was my first and will be my last time ever using them. My dermatologist filed a prescription through them and they applied a coupon to my medication. A few months later when I needed a refill, I went through my paperwork and logged online to my account and hit the refill button. I was unaware that Express scripts lost their contract two months prior and never notified me that I would be charged full price. They charged me full price. When I made a dispute through them, they waited a month to let me know that they could not issue a refund. Do not get your medications through them!!!

Horrible if you ever need to talk to customer service. Computer fights you every step. Waste of time. I am definitely finding something else. Customer service keeps putting you on hold. Yes save time. Go somewhere else.

I do not even want to give them one star. This service is supposed to be quick and easy. I have to wait 3 weeks until I can get my meds. PLEASE DO NOT waste your time with Express Scripts! Amazon and other pharmacies have quick and better ways to get your meds. I have called 2 times and am told there is nothing they can do, they can not expedite to get meds sooner.

My husband lost his job suddenly. We had to switch to a plan with my work. I called Express scripts to transfer my prescriptions to Walgreens but they refused to do so unless the pharmacy team at Walgreens called them. I asked for a direct pharmacy line but was told they would have to call through the general line and wait for a rep to speak with. They are essentially holding my prescriptions hostage. Avoid express scripts at all costs if able.

I tried Express Scripts because of horrible service from my local pharmacies and my refills being late constantly. Express scripts promises the world but let me tell you they do not deliver on those promises. I was told I would have my script delivered in 7 days. I was going to be without meds again but they insured me that it was because it was my first time filling through them. That was a total lie. It’s been 15 days and the tracking number was finally sent to me and my script shipped yesterday and sat all day today in Kansas City while I am in Denver. This service is absolutely the worse. I never thought it could be worse than my local pharmacy but I was definitely wrong in thinking that. I would give ZERO STARS but this review site makes you give at least ONE STAR even if they don’t deserve ONE STAR. Find another alternative this one is terrible. If you need meds at a certain time do not rely on these people you won’t have them when you need them.

This company is horrible, I wish we had different insurance. They can't explain things well and talk in complete circles. The pre authorizations from my Dr. aren't ever good enough and I'm always stuck in the middle without my medication. They want me to jump through hoops to get medicine prescribed by a Dr. They have too much power to be able to deny prescriptions coming from a Dr. who went through years of intense schooling.

This the ABSOLUTE WORST company I have ever dealt with! Their business practices and customer service are atrocious. The employees are completely incompetent! I have been dealing with them for months, yes MONTHS, trying to get my medication on time. They deny my medication EVERY SINGLE TIME even after I get a PLA (plan level authorization). I would not, in a million years, deal with this company if I didn’t have to!

This company is the worst. They don’t care about your health only their profits. They are the rudest I have ever encountered. They speak over you while you are trying to speak you are on hold for a minimum of 30 minutes. Every prescription needs an approval they refill expired prescription instead of the one the doctor calls in. They do not listen they only are concerned with their own opinions. This is the worst company on the planet.

I swapped to Express Scripts thinking this would be the better way to go but wow was that a slap in the face! This pharmacy will not contact your doctors office for any type of information! They tell you to contact the doctor's office... I didn't think that was my responsibility!!! I will be transferring my scripts back to a local pharmacy and would NOT recommend this organization unless you like high blood pressure & anxiety!

Express Scripts by McCain Foods USA, Inc. It is a company who does not care about its customers. My wife is currently battling Carcinoma Stage 3. And this company blocked our local pharmacy from filling our prescriptions. It's a horrible experience to fight with the prescription company, while also fighting cancer to stay alive. I really am considering another employer, because of this express scripts. In our opinion it's completely a negative company. If I could put negative stars, I would.

Absolutely terrible. Every prescription I order takes weeks, sits on "processing", requiring me to call them two or three times. Always an issue. If I didn't have to use them through my employer, I would never. Stay away. All the bad reviews here are accurate.

I am a new user to Express Scripts and could not be more displeased. They received two Prescriptions for me and have fumbled them utterly. I have called 5 times in the last three days, they have been unable to even get them started accurately. Every time I check the online orders on the website, it has changed. This was all supposedly fixed after the third call, but by the next morning, it shows as cancelled by me. Which is ridiculous! And the med names had been changed as well. So more days without my meds and more calls. They hung up on me on the 4th call and now I am sitting on the 5th call, 33 min on hold thus far, trying to get back to what was decided on the 3rd call. Not feeling hopeful at all, though.

I was feeling ill and took a COVID test -- it was positive. My doctor recommended I take ** since I'm at high risk. The Express Scripts "discounted" price for five days of **? $1326. Why do I even have insurance?

If you suffer from anxiety these people will make it 10x worse! Never in my life have I been lied to by 3 different people in one sitting. They will lie and say your order is sitting on ice, charge your card…. Then cancel your order out of nowhere! I’m absolutely sick of dealing with them but they try to bully you into only using them.

I strongly do not recommend using Express Scripts. They are overly picky, Drs have to go back and forth multiple times and take daysssssss to process any order. Give yourself a good month for a refill because they take soooo long.

Worse experience possible! This company promises to be easier and faster. Terrible customer service and no accountability. However, they are full of excuses. I have been trying to get a prescription from them for four months. Stay away! Absolute joke!

If you have a choice, do not use this company! There is a reason every review is 1 star. They send your medication late, never update records or notes. No departments communicate. I have been on a medication for years, flawless deliveries before. The moment I switched insurance which, and they only allows this company to dispense everything went bad. Every single dose was late, they have the same problems every 6 weeks I have to call and explain the same thing to them, no one wants to listen, and it’s hours of time wasted. Every single time without fail, you will call and they will have “unusual high call volume” and you will sit and wait. It’s not unusual if it is all the time, look up the definition of unusual. You have usual call volume, but are a terrible company and the only people who use you are required to without a choice.

Can't log in. When I was finally able to talk to a representative their comment was "Oh that, we've been having problems with the login, sorry". And that is it, no explanation, no etc, nothing! The representative didn't seem to care, just acted like it was business as usual.

Worst service ever. My prescription was lost during delivery, which I understand accidents happen, my complaint is with the way they handled it. They do nothing to aid the customer in getting temporary medication until the shipment is found and the carrier has 30 days until they have to report your medication as lost/damaged. If you are lucky enough to get your doctor to send in a temporary script to the pharmacy, you then have to call back and forth between the pharmacy and Express Scripts until you can get your insurance to override to fill temporarily since technically it was already filled through mail order. When the lost/damaged script is finally found, you still have to wait until the shipment is received back before any refund can be issued. By that time, you are up against coordinating another temporary fill and the cycle continues with zero help from Express Scripts.

Express Scripts sent the wrong form on insulin for a second time, charged me, and refused to refund my payment and take the incorrect insulin. Since it happened one other time, I am very specific when I place the order. The first time they said they would make an exception and grant a refund, but the second time they would not take responsibility. On my first call to Express Scripts about the mistake being made again, their pharmacist confirmed the prescription should have been filled as I asked. On the fourth call, another pharmacist confirmed this, but tried to say it didn't have to be. The agent said they would accept responsibility that the agent did not submit the request correctly and she would receive training, but they would not take responsibility for the mistake or refund me my payment.

I've had ** on order since February 2024. They have not been able to fill a single order. I'm told to call every week to see if it's in stock, why should I have to call? They have the script, fill it.

Worst pharmacy. They always decline Life saving medication for saving money for them. I have been declined multiple times for my diabetic medication as well as for my high cholesterol which makes it a deadly combo for several heart and health issues. Please don't use them if you want to be alive!

They do not provide transparency on your coverages. It's very murky and should be open to ask about what you pay for. Neither the app, website, customer service or any other entity is able to be clear about what my plan limitations are.

The worst customer service agents in the world. Poorly trained, poor English, poor everything. It appears the vast majority of the employees in the USA have just received a GED, placed on the phones remotely in the cotton fields of Mississippi and away they go. Incorrect information given when dealing with medicine is a disaster. Shame on you Cigna and Express Scripts and especially Accredo!

I was lied to point blank. When I initially called to inquire about **, I was told a 3 MONTH SUPPLY along with my health insurance would cost me $195. I paid them the $195. They took my money and sent me a 1 month supply with no refills. I felt robbed! Taken advantage of.

Terrible. Money you think you are saving, is not worth it. 3 months to get it right. Total failure. Only found out when medicine ran out, and nothing that was promised done. New promises also came up unfulfilled.

I agree with everyone of the negative reviews! The 3 times we've ever tried to refill or get a new prescription through them, it sat in limbo for weeks and we couldn't get it through the pharmacy because insurance was already billed thru Express Scripts. This company should be shut down!

If I could give it 0 stars, I would. Express Scripts has an unethical and bullying business model just shy of "I'm not *saying* me or my compadres would burn down your pharmacy if you don't pay me, but it would be *unfortunate* if something were happen to your medications." I spent years fielding regular calls from them to switch away from my VERY NICE AND CONVENIENT neighborhood pharmacy. I always said no. I liked walking to my pharmacy, I liked being able to get my meds same day as prescribed, I liked being able to easily talk to a pharmacist and look them in the eye. But it turns out Express Scripts is in cahoots with my insurance so one day I went in and my meds costed almost 4 times what they had the month prior (it was already $60 a month). I now had the option to use Express scripts for all long term meds OR not be able to afford them.

I was contacted by Express Scripts regarding a medication I need to be on. I spoke with the pharmacist for 45mins. He assured me all they need is a new script from the Dr and they can ship me 90 days worth of meds. I have the script sent over within a few business days. Once the script was received all of a sudden the medication is no longer in stock with no date of restock. I proceed to call daily and told that the prescription would only be filled if I called not automatic even though they had the script on hand. After calling for almost a week daily the medication was finally in stock. I spoke with the department to verify my address and told the prescription would be sent to me by May 30th.

Every time I call, I am on the phone for hours and they cannot seem to figure out my account and to determine if I am in the next price tier. They have to add it up online. If I call back I get different and Inconsistent information. Phone numbers rarely work, send you to a fax line or out of service. I have never gotten the same price on two separate phone calls.

I have had several orders processed through Express Scripts. They claim a 3-5 day window of arrival once RX ships. However, I have never received an RX in under ten days from the time it ships. On my latest RX, I have called three times and requested to pay $18 for two day shipping so I don't have to stress about running out. I have 11 days of medication left. A supervisor promised that she set this up on 5/19. Today (5/20), I checked and of course the RX shipped without the two day service that I requested. Now I have to run the risk of running out before the RX arrives and developing life threatening blood clots, severe pain, and PTSD. I don't understand how a company charged with providing medications can be so incompetent!

This Express Scripts are far from the truth because there is nothing express about them. I requested a prescription to be filled and I have been given the run around for weeks about filling my prescription and I'm still waiting for my prescription to be filled three weeks later. Customer service is horrible and the pharmacist acts clueless. They do not have your best interest in mind and I recommend to anyone who experience issues with this company. Please take time out of your schedule and report them to BBB and Texas State Board of Pharmacy and file a complaint at **. Maybe you should report them to the Texas Attorney General Office as well.

I was written a prescription by my doctor. When I went to pick it up I was told that my pharmacy had no record of it. Apparently it was routed to Express Scripts for pre-authorization. A few days later their website said that the preauthorization failed, and that the preauthorization was successful as two separate line items so I contacted Express Scripts to ask why there were two separate conclusions and also which was valid. I was told that they were both valid but that the prescription was covered. I called my doctor to re-submit my prescription but apparently that duty fell to Express Scripts. Once they did submit the prescription it came back at several hundred dollars, not the dollar or so quoted on their website.

First of all where to start please don’t use Express Scripts for mail delivery. It’s horrible. They never send my son's medication on time. We always have to reach out to his Dr. for additional medication & then it’s not delivered on time. Do yourself a huge favor and stay away from express scripts for mail & also don’t waste your time calling in. You will get the runaround.

Horrible, can't get ahold of a human that can actually help you. Today I called about a letter I received from them and after talking to 3 different people, I was transferred again and basically sat on hold for 20 minutes and no one could help me. They are awful....

I haven’t any issues with their meds since I’m unable to open their child proof caps! I’ve call customer service and requested that they stop sending my medication with these lids! Deal with Express Scripts' customer service you may be better off talking to a tree! Note not all their child proof lids are defective but some I had to put in a vise to open. Now let’s talk about sanitation.

Express Scripts is the most corrupt PBM (Pharmacy Benefit Manager); their Parent company is Cigna, they own Accredo, CuraScript, etc., they place profits over patients, institute duplicative & confusing guidelines and deny the majority of prior authorizations. Customer Service is horrendous and can’t actually provide any assistance! This organization needs to be investigated!

I am trying to get a billing issue resolved with a previous account I had through Express Scripts via a former employer. However, the only thing the Express Scripts customer service rep will do is bounce me over to my current health insurance plan, where I have no balance. I can't get my issue escalated or dealt with, so I just get emails constantly from Express Scripts saying I have a balance and they're holding my medicine until that balance is paid. Except I can't pay that balance because it is for a previous employer on an old healthcare plan. So now I'm stuck in this limbo.

I HAD been getting insulin from these people for ages, and found I needed less insulin, BUT their policy is if that's the case, then they now charge you MORE monthly to make up for money they are now losing by your buying less. So it makes sense to just have doctor write script for more than you need, and toss one box???? Going back to local pharmacy that feels honest.

My husband’s company has changed health management companies and as a result I am in limbo while I get reinstated with our health insurance. Meanwhile, I call Express Scripts hoping I can refill my thyroid prescription and just pay out of pocket. You call the number on your prescription bottle and the darn AI recognizes my number and says my account is inactive and hangs up on me. I proceed to search for another number to hopefully talk to a “human” and I successfully do so only having to explain my situation and emphasize I understood that my account was inactive and that I was willing to pay in full out of pocket to which I was placed on hold and AI came online and told me my account was inactive and hung up on me.

At first I thought, "Wow! If I order through them it's a fraction of the cost at Drug Mart". Now I understand WHY!! Twice. Two times my doc has sent in the authorization to them for meds I absolutely need. Twice. Two times they said they haven't received it. Been going on for 2 weeks. Doc had to send a 7-day supply to Drug Mart just so I'd have it. They see THAT perfectly fine, but find it hard to SEE the one from my doc for them to fill. Do you really think he'd just do 7 days? I should have looked at reviews sooner, but I figured, Tri-Care, never an issue with them before. They apparently contracted with the wrong company.

My husband’s doctor sent in his prescription on May 20th. There was an issue (according to Express Scripts), but we were never notified. The doctor sent the prescription a second time on May 2. At that point, he only had a few pills remaining. He called in a few days because the status had remained as Processing. He was told that he should have the medication by the 10th. At that point, he would already be out of medication for several days. He told them that. The status still remained processing on the 10th. He called again and was told that the medication would not be sent you until the 20th! He asked to speak with someone else. He was then told they would work on it and expedite the order. We finally have a delivery date of May 14th. At this point, he has been out of his medication for quite some time. It has been a noticeable difference on his health and is SO frustrating and ridiculous.

It is time to start a congressional investigation on this company. It has become apparent they are the road block in benefit approval and fulfillment. Secondly filing claims through the Inspector General office at each medical facility needs to commence. Customer service is, snarky and unprofessional with no resolution by this company.

This company deserves no higher than zero stars, an absolute garbage service that needs to be shut down. You will not get your prescriptions filled in a reasonable amount of time ever, it will usually take a few weeks before they fill anything and then spend another week+ in shipping. My most recent prescription spent a week and a half in "Processing" before I called customer service asking what was going on.

Shortages of my current medication forced me to contact several pharmacies for available stock. When I contacted Express Scripts, which is the preferred pharmacy with my insurance, I was told they had stock and I required a transfer prescription. Called my doctor same day and and transfer was submitted. Received a text shortly after that my order was received, then abruptly followed by a cancellation text. No stock available AND the script was for 28 days not a 90 day supply, which I was never told I needed. So asked if dosage I am currently taking was available, was told yes, but I need a new script.

This is the worst company I ever felt with. I have not had my diabetes med for months. I spoke with a supervisor Monday, he told me it was gonna be overnighted to me. JUST LIED, NEVER HAPPENED. IT'S FRIDAY I CALL, NEVER WAS DONE. DON'T GET YOUR MEDS HERE. YOU WILL BE DEAD BEFORE YOU GET THEM

What a nightmare. At first I thought I was gonna save myself money and time. A few dollars that was I was saving wasn’t worth it. Never again. Went back to the pharmacy. Made my life a lot easier. The truth at times I thought I was gonna need psych meds after dealing with their customer service. The right hand did not know what the left hand was doing their famous phrase. I’m sorry about that.

The slowest and worst service I've ever seen. Any discount I might get isn't worth waiting 10-14 days for medication that's needed right away. Honestly just the worst company. IF my company didn't force me to use it I'd never go near them.

This service is incredibly unreliable and dangerous if you require medication daily, as their poor communication and inefficient processes will lead to a lack of supply. I had an order automatically initiated for a medication refill but it was pending an updated prescription. I called my doctor, they sent the updated prescription, and I received a text message from ExpressScripts of the expected delivery date. I called ExpressScripts to confirm, and they confirmed they would expedite shipment as I was nearing the end of my supply.

These people are ridiculous. On the app on my phone I ordered eight prescriptions. None of them shipped. It does show I have refills on all of them. When I call their terrible customer service the rude employee tells me they need prescriptions from the doctor. If they need prescriptions why does it say I have refills? The lady I talked to was rude and stupid and should be unemployed.

This company filled out a prescription and charged my bank account. I didn't authorize any of this. When contacted they told me that they are not going to refund my account and I'm out my copay. Another experience they left me out of my insulin and they told me to get it at Walmart. Very poor customer service.

I waited over I month to get a prescription. Only because I didn't have my problem for what I needed the prescription for. They finally approved it. Now I have to wait another week to get it. I served my country for 24 years on the Army and this is what I get in return?

WORST COMPANY I HAVE EVER DEALT WITH! First they tell you one thing and then someone else tells you something completely different. Second... they ran a claim through my insurance and then cancelled my prescription saying too soon to refill but because they ran the claim, I cannot get it filled somewhere else and I didn’t receive the medication. No one can give any reason as to why, where, how or who is going on. ABSOLUTELY HATE THIS COMPANY!

This is the 2nd month they have ran me out of my medication for type 2 diabetes stating they needed more authorization. My doctor has sent them what they needed multiple times, called them and they will approve it for one month, then want even more authorization the next time I go to fill it. They are the absolute worst. They are eventually going to get sued.

I was using Express Scripts for a while with no real issues, and then I got prescribed **. **...If they didn't have it in stock, instead of holding my prescription they would cancel the order. So I'm waiting for my prescription and it's not coming. Then I have to call my prescriber and ask them to call it in again. Oh they don't have any again? Cancelled. I went 3 months without that medication because I was exhausted with having to constantly call places to see if they had any and then call my prescriber again. You know how people will go to multiple pharmacies when they're drug seeking? That's the kind of behavior I had to engage in to get a medication that I NEED. They're a joke.

I wish I could give no stars. I have been trying to fill a prescription since 3/28/2024 - over a month. I called in excess of 30 times, each time I was assured the prescription will be filled. Two days after those assurances are made the system tells me that the order cancelled. I was given several reasons for the cancellation; either lack of availability or the need to verify with doctor. My order cancelled at least 6 times in the past month. Express Scripts asks me to call the doctor for a new script each time and then call them back to check on the medication.

Do not order from this company! Express Scripts puts profits over customers' health. I tried to get my heart meds filled by Express scripts since February and finally I cancelled the order to go to the company I used to use, and surprise, surprise, the med arrived the next day after I cancelled it. Insurance won't cover the rx from my old company and Express scripts won't reverse the charges. This is a scam company, your life is literally in danger using them. They do not care about people at all!!! Please avoid them at all costs. I would give them a zero if I could.

They charge outrageous and unfair premiums and will make you fight tooth and nail to cover even the most basic of prescription medication. Overall they are just another greedy run of the mill trash insurance.

They charge you for prescriptions that they send to the wrong address. We've tried to delay shipments (as they suggest) when moving, but they send the prescriptions anyway, and to your former address. Then, with you not being able to get your medications, they charge you for their mistake. Of course, when you try to talk to them, they insist that you did not change your address in time (I changed it a week before they sent it AND I spoke with one of their representatives - you have to keep pushing zero to actually talk to a person - on April 17th. That is when I double checked that they had the new address.) and say you are obligated for the payment. My husband changed his address online and then had his prescription delayed. They sent it to our old address in another state. And, of course, they want him to pay for their mistake.

Mass confusion. I went to process new prescriptions and on hold 60 minutes. First they said I had a duplicate order. Then they said I had 2 insurances and WellCare/Express Scripts not primary. I still don’t have my medications. And no one will call the customer. You have to call and get transferred to all the wrong departments. Not customer focused. The reps spend a lot of time apologizing and placing you on hold. A major exercise in frustration for my first experience with Medicare part D. I will not renew with them. Stay away!!

Tried using Express Scripts for the first time nine years ago and they sent my daughter's controlled prescription to our old house which we had never use this address or ever used Express Scripts service. Try again to use Express Scripts three months ago. My order was OK but I had to upgrade to overnight shipping to get my medicine that they sat on for seven days. Tried to use Express Scripts last Friday, once again, my order sat in processing for the last five days, but they charge my credit card the very next day. When I called in I talked to the rudest and most condescending customer service person in the world. The supervisor that I requested to speak to was very nice and was able to help me cancel my order. Now I have to wait 48hrs for my prescriptions to be released and to add insult to injury I am out of some of my heart and diabetes medication. I will never use Express Scripts again and I hope you don’t.

I spent 7 hours today on my only day off trying to figure out why they refused to send my meds. They claim that they have been charging me a small fee for the past 5 months and that's why I owe them and why they won't mail my antidepressants. I have 2 insurance companies and they are one then my other should cover any leftovers. Well nobody will tell you this but they won't accept a second insurer. So now I owe them all this money suddenly.

I've never been crazy about Express Scripts but they have been OK for the last several years as the required online pharmacy from the company I work for. But recently I received a notice that a valid script was simply canceled by Express Scripts due to product shortages. This script wasn't new, it was just a refill request I made and while I understand about shortages (**) it doesn't seem legal/right to me that they simply canceled the script instead of just putting it on backorder in queue order for when I submitted it.

I had an order sent to them early day on the 26th of April. I told them I'm completely out and going into withdrawals from **. The lady said on Friday they would expedite it. Today, after watching the portal, it never shipped. They Don't plan to ship it until May 2nd! No customer service, and one tells one lie, while the other is splitting out different crap! They're all lost. Ugh!!

I want to keep 0 start if I can. Express Scripts is ridiculous filling the prescription on time. Every time we have to wait for 15 days for insulin refill and we are almost out of medicine. They are ridiculously bad.

Genuinely the worst coverage and customer service I have worked with. They need to be investigated for illegal practices and exploiting their customers. The prices are beyond any other company's offerings, and they force you to use their services.

I manage the prescriptions for both of my parents who have TRICARE benefits due to my dad’s career military service. I cannot believe how awful this company is. They must have terrible software because I have to repeat everything over and over over. They’ll say they removed previous insurance benefit company, but the next time I call it is still attached. Mind you the company has not been used in nearly 20 years. They will say they have earmarked a prescription for automatic refill, but when I call back, it is not marked for automatic refill. Rather than communicate effectively with members, we find out when we go to pick up prescriptions at the local pharmacy that we are blackmailed into using the mail away pharmacy. By blackmail I mean the prescription is over $5000 if we purchase it at the local pharmacy but $45 if we purchase it through the mail away pharmacy.

Absolutely the worse service I have ever experienced. Every time to try to use them there is always an issue and I never get my order. They have the most ridiculous service and excuses for why they cannot process your order and constantly cancel prescriptions.

Been waiting over a year for them to ship my medication despite having all documents, prior auth and ok from insurance. Every time I call I get a different story. They are beyond incompetent and borderline illegal withholding vital meds from people with a couldn’t care less attitude. Go somewhere else for your health and mental sanity. If I could give them a 0 I would.

This is the pharmacy associated with my employer supplied insurance but I definitely don't recommend them. They tell you one thing one day and something different the next. They seem incompetent and unable to assist customers. It is going on three weeks and I still don't have my prescription. I called my insurance provider to see if a specific medication was covered and they referred me to Express Scripts. I called Express Scripts who told me the medication was covered for both a 30 day supply and a 90 day supply and they provided the costs.

So let's tackle each item in the title. Incompetent. There is no notification when there is a problem on their end. Can't process a payment? Up to you to follow up. Can't reverse a charge. You do their job. Call to straighten an order? Fix some issues and cause new ones. The management clearly does inadequate training and poor workflow scripts. They will do the very least and you have to push them to dig into a problem. Misleading. Delivery dates, charges, you name it.

Tonight I invested 30 minutes to pay a bill of $1.57. The automated system is a joke. Over and over agin you give your information and it doesn't hear it or wants it repeated or wants it confirmed, finally you get a person and you do it all over again. After I did that, he asked me to hold, I think he sent the call back in due because another customer service person picked up and acted like it was a new call and we started the process all over again. When I told her this was the third round of verifications, she suddenly acted like she couldn't hear me, and kept asking, "can you hear me?" I said yes many times and finally hung up on her game.

Worst company ever to have to deal with. The prescriptions sent in never ever seem to be correct. There is always, and I mean always an issue. I can't tell you how many times they tell me, "I waiting to hear from your doctor". I call the doctor's office and they haven't received any faxes or calls. It takes so long to have them sent out. I have to be the go-between to have the doctor fax the information they need, and let me tell you if it is one word off how they want it worded they will deny it. I feel bad for my doctor, we both cringe whenever I need a renewal. I never had any of these issues when using my local pharmacy. Trust me, if I didn't have to use them because of my insurance I would not.

Ordered refills of three prescriptions online 4/17. Money debited from checking account same day. The portal today still says in process. Called. Resolution? Plan to ship tomorrow, delivery in 3 to 4 days. Last time shipping took 6 days. Ah, to be back with OptumRx. Very disappointing experience.

Express scripts is the worst company to interact with. Their customer service reps read from a script and won't go off of it. I was on the phone with many various departments for 118 min. and they still could not help me. Each department I spoke with gave me a different song and dance. They are in the business of advocating for the insurance company and not the patient. Horrible company!!!! RUN....

Express Scripts pharmacist, who I haven't seen nor know who he/she is, thought they knew better than my doctor and cancelled a prescription MY doctor wanted me to try for several weeks on a daily basis. Where do they get these people and who do they think they are? So I cancelled my Express Scripts subscription. Then, a few weeks later, lo and behold, Express Scripts sends me an email that they need authorization to fill a new prescription. My military hospital is 6 miles away, I don't want it mailed to me! So I call to cancel that prescription and was told it was taken care of. A few days later, bang! My prescription is enroute by mail and I'm going have to pay $38. I can't return it, cancel it, nothing! I want ES out of my life forever!

Basically their computerized system can handle simple problems that fit their FAQs. The problem is that our account is cancelled because we changed our insurance. They should be able to transfer the Rx to the new pharmacy. They demand the new pharmacy call them, but when the new pharmacy calls Express Scripts they tell the new pharmacy that we don't exist in their records. This has been going on for over one week. Not having to go through Express Scripts is becoming something of a status symbol, for which people will be willing to pay money. They have become the "Yugo" of pharmacy services. To be fair there may be worse services out there that I haven't yet encountered.

Absolute worst! I still haven’t gotten my daughter’s prescription 21 days after her doctor called in the prescription refill. Despite me calling four times now there is a different excuse or issue each time. Every person I speak with has a new excuse. If you need your medication don’t use them. Don’t trust a word they say because no one knows what’s happening. They claimed they didnt have my number to text me updates but then when they enrolled me again there was a text saying I was enrolled back in January. They also said they didn’t have my number to call me but then said they tried to call me a week ago (my phone shows no missed calls) terrible communication and no accuracy in customer service. I would rather pay at a pharmacy ten times as much than use them ever again!!!!!

Not only do you have the pharmaceutical companies fleecing the American consumer, but now the Express Scripts pharmacy has stopped accepting manufacturers' coupons. A really poor, greedy decision by the pharmacy. They didn’t even announce the policy after AUTOMATICALLY applying them and not allowing their customers to competitively shop. These higher-up corporate cowards then leave it up to the poor customer service representatives that do not get any benefit to take all the heat. Bad form. Bad form. I know it is convenient to have it delivered, but don’t use them. Period.

My husband and I have only been using Express Scripts for two months-AND I HAVE SPENT THE MAJORITY OF MY FREE TIME IN THOSE TWO MONTHS TO CLEAN UP THEIR MESSES. My husband and I sent in our two NEW scripts-which they said would take 5/7 days to process AND THEN shipment would be an extra 3/4-both scripts were cancelled without our knowledge. We both called to see why, and just like EVERY time we call-there’s ALWAYS a different story with every different person we speak to. Through MANY chats with supervisors over many days, my husband's 90-day script was finally shipped overnight-but took three days to get here and he had already run out of meds so had to get a temp script to cover what Express Scripts couldn’t provide because of all the run around.

This company doesn't care about people, only the bottom dollar. They wouldn't approve a medicine for me that I had been on over a year. I wouldn't have this company if I had any choice in the matter.

My doctor prescribed a medication for me that was not available. Express Scripts put that medication hold, calling it "stopped" on their website. I called to check on it a few days later, and it was still unavailable. Fast forward 9 days later, I go back to the website to check on the status of this med, and it is still stopped. So I speak with a rep. The rep says it is now available. I want to know why it hasn't been filled then? He sends me to another rep. She said yes it is available, let me get you to a customer care rep (I think that's what she called it)...wait about 5 mins and someone comes on the line and says let me check this med. She says yes it is available....Am I losing my mind? No. The med came available and they didn't fill it. So she proceeds to put the med thru for processing.

I have Cigna and since my prescription is experiencing a shortage, I have to go through Express Scripts because they have the medication. Cigna denied a replacement/alternative drug because too expensive and said I had to go through their pharmacy. However, it takes at least 10 days to process after receiving the prescription from my doctor. Then there is the mailing. Customer service is a joke, no help, just tell you what you have already read on your account. Should be illegal to strong arm customer/members to use their pharmacy, which there is no urgency or care.

I cannot get my prescription from Express Scripts, and I can’t get any refill from my local pharmacy because express scripts is saying my order was shipped when the site clearly shows it was not. The script was sent over a week ago and I got no notice that there would be delays in filling it. Now I’m out of meds. No one will help me.

If I had any other choice, I would never use this company again. They shipped a 90-day supply of medication via DHL, who lost it in shipping. First Express Scripts refused to mark it lost, saying it was only delayed. It's been over 3 weeks since it shipped, and the tracking info hasn't updated in almost that long. Even DHL says it's lost. Finally got someone to mark it as lost, but they need a new script from my Dr to replace it. Fine, I go through the hoops for that, but now they want almost $1000 to ship the new order. I point out I already paid a co-pay of almost $300 for the first order that we all now agree is lost, so why do I need to pay 3x that for a replacement? They agree that shouldn't be necessary and say they'll waive it, look for an update in 24 hours.

I placed my order two weeks ago for my medication. Since it is a controlled substance, I can’t order it too much in advance. I have been officially out of my medication for four days now. They have been aware and continue to tell me “oh we will expedite it,” and I continue to check my account and it never even shipped! I called them FIVE TIMES in less than two weeks. Today I told them cancel the order. My local pharmacy has my medication. I will never use Express Scripts EVER again.

I had an incredibly poor experience with Express Scripts. I ordered my necessary diabetes supplies three weeks ago, but the service was a disaster from the start. They didn’t fulfill my order on time, and trying to get an explanation was a runaround with multiple long unhelpful calls. When I finally reached a supervisor, her response was not only dismissive but also rude. She incorrectly informed me that my plan and group number changed and that the strips were no longer covered, contradicting the information on my insurance card. She couldn't provide any viable alternatives or confirm whether the related glucose monitors were covered, showing a zero knowledge.

I’ve wasted so many hours of my time with these people. I’ve been trying to get my antidepressant, which I’ve taken for years, for about a month. For years I have been forced to use Express Scripts for “maintenance medication.” With my newest prescription it’s been a nightmare and not for the first time. My blood pressure is sky high and my blood is boiling. Every week there’s a delay, and for something I’ve already taken care of. No one contacts me to let know, either. I’ve been expecting my medicine for weeks and it still hasn’t even been processed. I’ve spoken to so many people now, I’ve lost count and no one can actually tell me why my order won’t go out. I have a zero balance. I’ve confirmed my address multiple times. I’m down to 2 days worth now.

Express Scripts continues to "Stop" my doctor approved prescriptions without proactive notification after making us jump through hoops to gain prescription approval. Only to find that I have to make the disappointing discovery of "STOPPED" prescriptions on my own. They just don't seem to care to reach out to a diabetic to tell her that she is not going to receive her meds! How do they run out of stock of medicines so frequently anyway? Are all mail-in pharmacies so BAD?

I am being forced off of my diabetic medication because Express Scripts has removed something called an E-Voucher from my account. They have just made the decision not to accept them any longer. My medication went from $25.00 per month to $965.00 per month. With a manufacturer's coupon I can get it down to $700.00 a month. As of today I am out of my prescription and do not have the ability to acquire any more. I have talked to customer service and an supervisor at Express Scripts. They all had the same response, "sorry".

Twelve days to get a prescription filled, and this isn't the first time. I only use them because my insurance company says I have to if I want 90-day prescriptions. 90% of the time, you have to call and follow up, that's after using the app or online portal. What a waste of time. And then they use DHL who puts into the USPS hands... who knows when that will deliver. If you have a choice I would choose different.

I’ve used Express Scripts because it was linked through my insurance. While it was convenient, I’ve noticed the prices are way higher, even though it is linked through my insurance company. Additionally the last few times I’ve ordered I’ve had nothing but problems. When you try to call, it takes a good five minutes to even get the automated response to get you to a person, I think it tries to get you so frustrated that you will hang up. Every time I finally get to a representative they could never help me and have to send me to some other department or do something and then tell me I need to call back. It should not be difficult to get a prescription filled. Going to use RX and a local pharmacy from now on

Just the absolute worst. If you can, avoid this company. It's been 6 weeks trying to get a prescription refill. They said my doctor hasn't submitted the prescription; though they submitted 5 times. Then they said my address is wrong; it wasn't. Then they canceled my order because my doctor's office said I wasn't a patient; they didn't. Unclear if this is an actual pharmacy or a scam. I've yet to get anything refilled.

Why can't I rate zero stars? When you first call, the automated system is so bad that it hears itself talking and continuously cuts off. When you ask for an operator, it hangs up on you. When I finally got someone on the phone, she was mumbling and got frustrated with me because I could not understand what she was saying. When I asked about a med that I was looking at on the screen, she could not see what I was seeing (in my list of available meds) so she was useless. Every time I need meds from Express Scripts, I have an issue. Every. Single. Time.

I have dealt with these Bozos for years. Lately it seems they have gotten worse. They weren't any good to start with. Most recently they have sent emails saying my scripts were on the way, and the next day I get one saying it is on hold. I call and the damn automated system can't recognize what I say. Finally it tries to connect me with a human. After 10 minutes on hold I get a nice lady to help me. After waiting 10 minutes she finds what she needs and says it is on hold. Then she says she must talk to a technician. Finally she said it is released for shipping. Wasted ~12 minutes of an old man's life. This is a common occurrence with this Company.

Updated on 07/11/2024: Updating a previous review and changing previous rating from 1 to 3 stars. Two reasons for this. First, a lot depends on the customer service agent(s) who help you. Some do nothing and give no useful information; however, I can now report that I have spoken to some excellent agents who explained things well and took exceptional steps to help me solve a problem.

Express Scripts canceled my prescription order on March 11, 2024. Despite having filled this medication before, I was told that I needed prior authorization. My doctor's office sent in two prior authorizations and called to confirm that all was in good order with insurance. I conducted a three-way call with insurance and Express Scripts where I was told that all was in good order and that the prescription order would ship. The order was then rejected again for prior authorization. Repeatedly, during the last 8 phone calls I've made in 30 days, l have been told that the issue was either escalated or resolved, likely to get me off the phone and preserve the agent's "call handle time" which is most likely a highly weighted measure of their performance at the company. The level of care or concern for a patient that has been without meds for over a month is nonexistent.

Absolutely horrible company!! My family is forced to use ExpressScripts as our pharmacy insurance provider, and we have experienced nothing but problems and nightmares. They take it upon themselves to cancel medications, stop sending medications, and create authorization issues even after approved. They are the worst and should not be in business

Express Scripts is a criminal organization. Their SOP is to wait until the Friday of the week you're expecting your medicine, then notify you that it can't be filled. Spend half a day on the phone, get it all straightened out, and the next Friday you get another notice saying they won't cover it for some other made up reason. I started with them in February and it has been an absolute nightmare.

The whole network of Express Scripts is designed to keep them in control of your medications so they continue to be recipient of your money. My doctor accidentally sent the prescription for pain medication to them instead of my local pharmacy which Express scripts said when I called, "That's no problem. Give your pharmacist the 800-922-1557 number to call and we can transfer it immediately." The pharmacist called them and when the pharmacist got back to me, was told "we don't know what the patient is talking about. This prescription is in process and cannot be changed. It couldn't be delivered for more than a 14 days." I called them back and said, "If it can't be delivered for more than a week,and two days, why can't it be halted and transferred immediately?" Again, when I called the pharmacist number, Victoria kept replying, (or not talking at all), "I get you." But never once offered a reason or a solution.

Representative told us our prescription would be free if we went with the 90 day refills. Medications went to the wrong address and it's more expensive than using my Sam's membership. Going back to Sam's Club Pharmacy. Terrible service.

Since changing to this company, the majority of my meds for chronic conditions are denied or delayed, which means I've run out of insulin, hypertension meds, neuropathy meds,& COPD for several days. I'm not impressed & would not recommend to any one.

I have been dealing with delays in getting my medication. Express Scripts keeps giving me the run around. I had had to go back and forth to my doctor's office multiple times for orders. The staff is unprofessional. Long wait and hold times.

This is absolutely the worse drug prescription plan ever. Don’t even think about subscribing. They will make it as difficult as possible for you to get your prescription filled, but will do their best to get your money. This company is a nightmare for you the consumer.

Every time I talk to a person I get a different answer. They like to say it is my pharmacy's fault, and they should call ES to figure out the problem. Then when I pointed out that my pharmacy was on the phone with them and they still denied it, but then when I finally got to talk to Express Scripts' pharmacist, they confirmed that Express Scripts incorrect, that Sodium Citrate in liquid form is not an over the counter drug and there are no alternatives because my daughter is 2. Everyone blames someone else. So, I don't know who is at fault. But, sure seems like it is Express Scripts, since my insurance company has contracted all pharmacy claims to Express Scripts.

I wish I could have given it nothing! I’m on pain medication in the state of Georgia the rules are very strict. I’ve been paying for this medication out of pocket but ES said that my insurance will cover it and possibly reimbursed me. Well my Dr called in the meds, sent a PA but they need another PA. Each person told different lies for two weeks. They shipped it for overnight, still no meds. Publix had a refill on file but couldn’t fill it because these people showed that they’ve filled it but I don’t have it. I been in pain for days. I will never use this company for my meds ever again!

I have had several prescription's mishandled be staff at express scripts. They have been nonresponsive on prescriptions, some not everyday Rx and some everyday. I feel badly for their frontline employees because they aren’t really trained to answer questions outside of anything routine. I find myself having to escalate my questions to supervision. My 2 issues were RX’s for ** and **. I was told they don’t carry **. I explained, I’m a retired provider and ** is as common as **. They didn’t offer and contingency, referral to a Pharmacist or contact my PCP for substitution anti-fungal. This conversation was with a supervisor. The patient shouldn’t have to be the contingency planner for Express Scripts!

I have the unfortunate circumstance of having to get my meds through Express Scripts due to an insurance change. Every month I have to call twice a month to request an expedite on my meds because it takes two weeks just for them process, that’s not even counting the time it takes to ship. So consistently every single month I have to call twice to request an expedite and go two weeks minimum without my ADHD meds and the only thing they can suggest is “well, ask your doctor to put in a script at your local pharmacy so you’re not going without your meds”. Trust me, I would be picking them up locally if I had that option. If I don’t go through express scripts I have to pay over $600 for just ONE medication, so calling it in locally isn’t an option. They are fully aware they are causing people to go without medications and simply do not care. That’s unacceptable.

I would give them negative stars if possible. They send an email saying they can no longer cover your medication so you fight to get it covered and then they tell you that they can’t mail it to me anymore. I have to go to the local pharmacy but then they send emails telling me I can save money if I have it sent by mail order and then they say they can’t send by mail, confusing? This is the worst pharmacy, surprised that they are still in business.

This company is difficult to work with and has recurring issues every time you refill a medication. My medication is paid for by a 3rd party assistance program. It pays every month after the medication is sent. ExpressScripts has selective amnesia every month and pretends they don't know this. I was forced to use the 3rd party assistance program by my insurance. After I ordered the last refill, I was unable to get my medication for over 12 days, during which time I ran out. ExpressScripts never messaged me or let me know there was a billing issue so I could take care of it before I ran out of medication.

I am very disappointed with Express Scripts. Somehow prescriptions that we put on autofill were taken off of autofill and caused medication to arrive late. Our family member has dementia and it's imperative that the medication come on time. This medication cannot be started and stopped. The medication was on autofill, but when we logged in it had been changed. We ordered it again on March 15th and seven days went by and still no medication.

I was started on ** and ** after a heart attack with 95% blockage of my circumflex (large!) artery. Initial fill was done at Walgreens for 30 day supply. When I saw my cardiologist on April 4th he sent refill requests for both to Express Scripts. On April 6 (Saturday) I received a nonsensical phone call from Express Scripts asking if I wanted a prescription to be filled or not. I had no idea what the Rx name was! Called & found out they would not fill my ** until they SPOKE with my Dr as both are “blood thinners”. I was told their “system” requires them to hold it until then! I explained my medical situation but that was no help! They will continue to hold my Rx hostage until my Dr CALLS them to explain that he knows what he is doing!!!!

You can't trust Express Scripts if you need your medication in less than two weeks or more. I am now into the 4th week and it is still in "processing" but I was told by someone 4 days ago that they would send it out overnight and I should have it the next day. Yeah Right. I am still waiting for it, and the person who told me it would be sent out the next day, well he didn't have the authority to tell me that. I have been out of the medicine now for 15 days. I tried to buy it locally but it is not easy to find who is selling it now. I called Express Scripts, asked them if they had it, they checked and told me they had plenty. I won't be using them again, unless I have a full months supply before I try, and then my insurance company gives me trouble for trying to get it too early. NEVER AGAIN I don't have a receipt from them as I haven't gotten any medication yet.

I had a profoundly negative experience with Express Scripts while attempting to fill my prescription. The process was not only delayed, but I was also misled on multiple occasions, necessitating numerous phone calls—over ten, in fact—yet the issue stemming from their end remained unresolved. Despite my insurance offering full coverage for the prescription, Express Scripts significantly complicated the process. Ultimately, they failed to fill my prescription and further prohibited its transfer to a local pharmacy.

If I could give negative stars I would. 5-8 business to process a prescription is a joke. I need my medication now but I can’t fill it at the local pharmacy because my insurance won’t cover it. My local pharmacy could get my prescription to me later that day. I need my medication and I am about to run out and the customer service representative say they are expediting it but I have called every day and no progress. I would not recommend this company to anyone and honestly it should be shut down.

After reading all the reviews I realize that I am not alone in my dislike of Express Scripts. I have been waiting for 3 months for my RX. Spent almost 2 hours on the phone being passed from one person to another and all I kept thinking was WHICH ONE OF THEM IS LYING TO ME. And again nothing was resolved. Why a big insurance company that I belong to would actually think using Express Scripts is a good idea is beyond me. Every time I need a refill or get a new RX it is the same thing over and over. Just not worth my time. Training would be a good idea for this company....Train your PEOPLE!!

This is the second time in 1 full year I tried to use their mail in service but they can't seem to get organized enough to make it work the excuses given are the doctors won't respond to them but I was watching the doctor send the request on her tablet. Two days later I received a email from Express Scripts saying they were working on my request but as of 2 days later they advised they were waiting for the doctors to send the approval. Their own app shows my dad's authorized but they couldn't go further without the doctor sending the requests again. I'm done with them. They are useless I went back to my pharmacy.

On hold for 30 minutes waiting for a pharmacist to provide alternates for the prescription that was not covered and coming up at over $400. Terrible service. Why can’t they just log my concern and get back to me rather than having me wait on the call? I hung up.

They are horrible. Why are they even still in business. Type 2 diabetes medication. They had my prescription ten days but was "in wrong account". Don't even know what that means. I am the only account. Then delay after delay. Told them I was out of medication and they told me they have it on urgent. Then said holiday so nothing being mailed out. I call today after the holiday and they say my prescription is being processed still and not ready to be mailed out yet. Then six hours later they texted me to tell me they can't fill my prescription. It's out of stock!!! I called every day for ten days three times a day to make sure the medication was still in stock. Every single person said it was and it's being processed. I called and demanded to speak to a supervisor who told me it hasn't been in stock since February.

The worst pharmacy and getting worse. Unfortunately, because I have Tricare I have been forced to deal with this company for years. There has always been issues but this latest issue is concerning. When it comes to my non formulary medication it can only be obtained through home delivery so Express scripts is my only option. I ran out of my med on March 11th. My doctor called my medication in on the 16th of March. Usually they immediately alert me through email that prescription has been received and I will be contacted shortly for delivery. Today is March 30th 2024 no contact or medication. I called March 29th to check on status and was told my medication was received and had been transferred to a different department? I was told this was discussed with me but that is not true.

When I try to renew there is always an issue. When I tried to get something transferred to it they actually violated my state law by asking for the local pharmacy to transfer to Express Scripts. Customer service was condescending.

I have been getting the Omnipod Dash from this company for 3 years. Last year switched to a new insurance (still had to use Express Scripts with them too). Came back after a year and am now being denied my Omnipod. I keep getting told that it is for Type 1 diabetics, but that was never an issue before. When I call no one seems to know what is going on with the status of my prescription. I always sit on hold for over an hour so that everything can be figured out. They don’t even carry this insulin pump. I have to get it filled at another pharmacy anyway. I wish I didn’t have to go through this place.

I can honestly say "My experience with Express Scripts has been the worst experience with any business, let alone a pharmacy, in my life! I pray that no-one ever has to go through what I've been through with this place. I don't even want to give them 1 star. There should be a category of NO stars for outfits like this. To explain what the problem was with this company would take too much to include here. In short, they didn't "approve" a prescription that my cardiologist wrote for me and billed my insurance anyway. So I contacted my cardiologist and asked him to send an emergency prescription to a local pharmacy. In the meantime I couldn't get my prescription there or anywhere else because it had already been billed to my Medicare Insurance. Consequently I ran out of my prescription. It's one that you're not supposed to stop taking. I couldn't just purchase it because it was way too expensive. What the Hell has happened to our healthcare industry?!

I just spoke with a lady in the pre authorization department who was not being empathetic or caring at all. The reason for my call is that my doctor sent the pre authorization form for this year last week while we were on our appointment and she claimed that the pre authorization was triggered by the pharmacy trying to fill my prescription and that my doctor never sent anything. When I asked questions as to what additional information they needed, when was the request sent to my doctor, which it had only been a day since it was sent is there, when I ask if there was a way to get a permanent authorization since I am allergic to ** and that is why I get authorize for **, she gave a cookie cutter or short responses and when I continued to ask questions she would raise her voice.

I would not recommend Express Scripts to anyone. My doctor sent in two prescription requests on 3/14, they were sending it to the wrong address. On 3/20 I called to change the address because the orders were still listed as processing. The person on the phone assured me she changed the address to my new one. On 3/21 I got a notification that one of the orders had shipped to the wrong address. I called immediately to ask what was going on. They said they would reship that prescription to my new address and that because I was now out of my second prescription (which is a vital daily prescription that I need) they would send it to the front of the queue for processing and give me one day shipping.

Terrible service for those going through recovery! MAT (Medicated Assisted Treatment) care is treated poorly. These “professionals" do not seem to care about the fact that running completely out of medication is nerve wracking and filling a new Rx every 28 days is law for a reason! With shortages, viruses, unexpected events or closures why would you want to risk your patients' mental health? We were filling every 28 days for 7 years and then Express Scripts comes along and ruins a perfect pattern and system that has worked just fine. They have us picking up on different days even though we go to the dr on the same day.

This company is the most disorganized and unprofessional company I have ever dealt with. The pharmacist was completely Incompetent and didn’t understand what my doctor was prescribing. They had more excuses than solutions. I would rather spend more money and get what I need than deal with them.

I have trouble filling my daughter's ADHD medicine. I called specifically on Thursday, 21 Mar to see if they had it. They did. The DR on Friday sent a script to Express Scripts for **. They denied it as they are out. ** is the generic for **, but they won't fill the ** script sent as they want me to try to fill a script locally for the generic. I am beyond frustrated with this. All I get from Express scripts is for them to be my only medication provider but they seem to find ways to deny medicine.

My child takes a medication generally unavailable locally, so we've had to use Express Scripts. Chronically the company takes more than a week to even begin to fill the prescription, promises to "expedite" on an "emergency" basis -- and then does nothing of the kind. On another occasion, it improperly denied coverage of a needed medication and has ignored my appeal letters. I've had to file a complaint with the Dep't. of Financial Services, which is pending.

Express Scripts has been getting a prescription that's on nationwide shortage, so they're able to do something that my local pharmacy hasn't been able to. However, it's a controlled medication so there are additional steps. Even though it's a long-term prescription, there are so many delays. They specifically said that it would be shipped on 3/21/24 and couldn't be shipped earlier because controls, but then I get a message on 3/26/24 that it's actually been shipped. This is not the first month this has happened. It's been consistent for 3+ months. I'm supposed to be taking this every day, but Express Scripts makes that impossible.