Express Scripts Reviews

One of THE WORST companies I've ever dealt with for the last 3 month just to get money back. Every time I speak with someone I get a different story. Been charged about $570 by their coding error. I have a Zero copay. I request my reimbursement and I received half of it only. All started in July 2020 today is Sept 17. I call them every week, speak to different supervisor. None of them know what they are doing. I finally got a supervisor name Courtney for more that 2hrs, she review it on Sept 1st and she apologized and open claim# **. She stated the claim shouldn’t be closed before they reimburse the payment. I am happy at least finally someone can read and Understand what is going on and she guarantee I should receive my money back. Between then and today Sept 17 I keep calling and they they Are telling me different story and the call end up with it is under review.

I am beyond frustrated with this so-called company! 2 out of 3 times denied medications!! At this moment my husband has a broken toe and a bone sticking out of top of his foot. Doctor prescribes either a gel or patch for the pain. It needs a 72 hour pre-authorization, AFTER, Dr. sends in prescription request, before he can receive any pain medication-frustrating in itself. Of course, both medications are denied because supposedly this medication is only for back pain/arthritis pain. So, I ask if there is an alternative and Express Scripts has no idea and has to call the pharmacy. Pharmacist says no alternative. Rep. tells me to have Dr. appeal denial! REALLY? Go through that entire process for a topical anti-inflammatory pain gel? Do doctors not know what they are prescribing anymore, but the insurance companies do?

I am required to use Express Scripts mail order pharmacy by my insurance (Tricare) or I have to pay full price with no insurance reimbursement. The service is absolutely horrible, the only thing worse is their customer service who take a condescending tone then wonder why you get rude with them. Their FAQ say they process prescription request in 48-hours, routinely it takes over 7 full days to process the requests. I have had several occasions where I have run out of medicine while waiting for them to ship my medication. I have also had requests cancelled with with no explanation or reason. I have had medication changed and canceled a refill, but it was still sent and I was still charged. I have nothing positive to say about express scripts and I wish my insurance would cover prescriptions from a local pharmacy. It is a shame that the GAO can’t spend some time investigating government sponsored health insurance rules.

My insurance requires me to use Express Scripts for my medications. I was due to need a new package of my medication (which only comes in three month supplies). I ran out of this medication on 8/23/20, the week prior I realized I had never received my refill even though it said it was delivered, I called and they blamed it on the post office. They sent me a new pack but it wouldn’t arrive for a week so my options were go a week without my medication or pay out of pocket (about $100) for my meds. A week later the replacement pack still had not arrived so I called again, according to Express Scripts I denied it and it was returned to them. I did not deny it.

One if not THE worst companies I've ever dealt with. None of the departments knows what the other is doing. Every time I speak with someone I get a different story, even if it's about their policy. The only time I will get my medication on time is if I'm the one checking up on it, if there are any issues I have to be the one to chase everyone around to make sure everything is done. I'm speaking facts since too many times I've had delays & they go from delays to now total cancellation of my medication without anyone even informing me it would be canceled or that is was canceled. About every third order we have some kind of an issue, find another Pharmacy and have more time and less grey hair.

Placed order to refill asthma inhaler $80. Not filled for 3 weeks. Called about refill. Offered 1 day shipping. Checked next day. Shipped standard shipping. Out of meds. Called express scripts for local supply. Told me to pay $40 more and get it local. No compensation offered to get local. Cash strapped I have to hope I don't have an attack. This company is ridiculous!

Express scripts representatives called my phone several times persuading me to transfer the medications that weren't already required to be filled through them. At first I was reluctant and after a while being that I don't drive, I did ask the dr to order the meds through them. 2 of which were considered "controlled". The very first fill wasn't even processed until 6 days estimated left. Started processing today on a Monday, was told it wouldn't be Shipped until this Friday, suggested I pay for 2 day shipping so I did only to tell me it wouldn't actually arrive until the following Wednesday. 5 days after it was due. Now had I originally went with the free standard, I'd have been 7 -10days after the fill date.

This is the 3rd & last time we have had a problem with Express Scripts. I ask that they do not put me on auto refills but they still do so causing me to order meds $$ that I do not need. You charge rushing ($21) when neither myself nor my physican has asked for this. You refill meds that I am taking any longer because you keep putting me back on auto refills. I have asked several times not to have this!!! ES is supposed to be saving us money but they are making us spend more $$ because they won't admit their mistakes and refund us our money. Returning to my local pharmacy who does not look for ways to take my money.

As part of my switching healthcare providers, I found that Express Scripts would be handling all my prescriptions. "How bad could it be?" I thought naively. Express scripts has been nothing short of obstructionist when it comes to getting my medications covered. I have never needed prior authorization to get my prescriptions before, but now my doctor is in a never-ending game of telephone with corporate criminals who only can make a profit by denying us medications that doctors have prescribed. Who the hell do they think they are? Why do they know better than our doctors? I don't know, but I have ended up paying out of pocket several times due to how untimely their process for approval is. This company disgusts me.

Their Computerized System "CALLED ME" and their System does not understand when I answer YES or NO. I speak English as my Primary Language and after 4 attempts to respond to their system. It hung up on me in their computerized system and asked me to call them back. I called them and got Nowhere. I called a different number where they identified my PHONE NUMBER and wanted my name and Date of Birth. Then I got transferred to a live person who wanted me to VERIFY all the same information. I was returning their call, they asked me to call and I need to verify TWICE. FOR WHAT PURPOSE?

My son has express scripts for both my primary and secondary insurance. CVS was unable to process the secondary insurance (they ran it wrong according to express scripts). I have attempted to file a claim 3 times with all the documentation including the receipt, tag from medicine, and EOB from express scripts given to me by Blue Cross Blue Shield (they are the primary) along with their claim form.

The following review has nothing to do with the representatives and pharmacists at the company; they were very nice and helpful. My employer uses BCBS, because of this I have to use Express Scripts for medication. I have been taking the same medication for 12 years; it was always previously covered under my insurance policies. I had my doctor send in a refill for this prescription on July 28. I made the account with Express Scripts and added my card information to the account that day. On August 10, I received an email stating that my order was cancelled due to not having a form of payment available (but the card information was still on the account).

The Dr’s office sent over a 90 day supply of a medication I take three of a day. The quantity for a 90 day supply for that medication would be 270 and unfortunately the Dr sent it over for 180 by mistake. The pharmacist at Express Scripts didn’t catch the mathematical error, most likely didn’t care to reach out to discuss this with the Dr’s office. They filled and charged me for it and when I called to stop it from going out it conveniently had been processed and couldn’t be stopped. This all happened within the same day! The people I spoke to including the so called pharmacist were nothing but nasty!!!! I will NEVER use them again!! Also, they are way overpriced too!! Good RX is much cheaper by at least half!! I wish I had done my homework before I decided to give Express Scripts my business and money!!

This company is the worst pharmacy/company any insurance or business could use. My current insurance requires me to use this company for my biologic medication. From the beginning, the representatives from this company have no idea what is going on within a patient's situation. Especially when you have a savings plan that works side-by-side with your insurance coverage.

We call Express Scripts pharmacy for prescription transfers on a daily basis. The people taking calls are not trained at all!! They take their own time in taking all the information, after which they either drop the calls or drop them to a totally different lane. It takes at least 45 minutes just to transfer one prescription to them! I can't believe that a company as big as Express Scripts doesn't invest in training their customer service people!

After satisfying my $9,000 out of pocket maximum yearly payment, Express Scrips is not covering my medically necessary prescription medications. After they have received letters of medical necessity from the prescribing physician, and after medications were approved, they came up with multiple false attempts in order not to pay - from " your insurance coverage has ended as of Aug 1 and new co-pay had started", "the medication is non-formulary so it's not covered under your plan", "the pharmacists billed it wrong" to " we tried and could not find you this year on the plan".

I have a plan D with a large deductible with a company that uses Express Scripts for their mail order service. Normally mail order costs are at or below local retail, but Express Scripts is above. My first order for two generic prescriptions was about $20 each although both are available locally for half that. I figured OK for the convenience and not having to go out during the pandemic. I just went to reorder only to find both prescriptions had gone up to $30 each in the last three months. A 50% bump on both in just three months?? I called to confirm this and the lady, although very nice and understanding, had no explanation. Time to go elsewhere for my drugs.

Blue Cross Blue Shield is my insurance company. They contract with Express Scripts to manage my prescriptions. In April 2020 I met my max out-of-pocket expense amount. Since then ES has been screwing with me and I’ve had to continue paying for prescriptions when I should be paying zero $$. They ignore the info provided them by BCBS, and fail to respond to requests for help from myself and BCBS. This is not what I’m paying a high insurance premium for! I blame both companies for lack of correction and solution.

They make a mistake and the customer pays for it. This has happened to me twice now with Express Scripts, in addition to the multiple inconveniences created by their system. The first time, the wrong medication was sent and when I let them know I was told it could not be returned and I had to pay the $150 if I wanted to continue using mail order. Needless to say, I stopped using that service. Unfortunately, my insurance company now requires us to use Express Scripts for maintenance medications so I was forced to use them again. In short time another mistake was made for which I am being penalized-there was no invoice with my order and I had just paid them, apparently for another medication, so I thought my balance was zero. Thus, with no invoice, I made no additional payment. Now our medications will not be sent until I pay in advance, slowing down delivery time and creating another inconvenience.

account to pay for any prescription orders requested by you."

My mother is required by her insurance company to use this service for her medication but they are very unreliable. She constantly runs out of her meds and despite the fact that my sister & I have called repeatedly, we cannot get it figured out. They send text messages saying that refills are on the way, but they don’t come even though they are paid for. Customer service people have thick accents and are difficult to understand. They do not have direct lines either so you cannot talk to the same person if you have to call back. It’s always someone new. Very frustrating!!

I submitted a request to have a refrigerated RX be filled through them because that is what they require after two fills from a local pharmacy which is Walgreens who they have the Walgreens 90 day thing with. This was on July 12th. July 16 I check via my phone and it said processing and no shipment date was given. I check via PC Friday because I realize that I have to take my weekly dose this past Sunday and still have not received my order that is temperature-sensitive. I received so many different explanations and answers from their customer service people. I told them several times that I was out. They made no attempt to cover the med so I could pick it up at Walgreens. So much more went on... Skipping ahead to today.

During the time doing business with mail order Express Scripts for a comp related injury, everything was fine in the beginning, my dr. would send in the script and the next day it was at my door! Now I never get my scripts even in the same week, I get a lot of run around replyies, a real crappy attitude from customer service and I don't get the script I need most? Now I get 1 of 3 scripts after a long argument with customer service and it's not the one I really need?

Employees who don't seem to care, and won't listen to your request. They don't understand their own computer system. I told them I needed a 90 day supply. I had the doctor call in a 90 day supply, and they sent me a 30 day supply and charged exorbitant shipping rates. The delivery person tossed them on the front steps of the apartment building where I lived. I called and asked them to cancel my auto refill. They claimed they did, but when I logged into their site a few days later, they had not. I finally just deleted my payment info so they wouldn't auto refill. The bad attitude from their employees, plus their expensive and poor service makes this a horrible way to get your medications.

I can only warn you not to use this mail order company. They've gotten orders messed up countless times. One can wait on hold for over 1/2 hour at times. (Today I spent a total of 2 hours between speaking to someone and being on hold.) Their website is terrible. You can not send messages and you cannot compare prices easily. I am done with Express Scripts and done with my anxiety hitting the roof. I will pay a few dollars more at a retail pharmacy.

I have had prescription insurance coverage for the past 40+ years. I have never seen so many price increases, it's unbelievable. More price increases in the past 6 months than I have experienced in the last decade.

Express Scripts cancelled my order without telling me several times. Then I was told I would need to pay for my prescription before it could be shipped, so I did. They still cancelled it. Paid me my money back almost two full months later and guess what? They paid me too much money and blew my phone up to get the money back. I let them take their part bc they owed me part of it. Then I was told they need to take the full amount and send me a check. When I refused to let them touch my bank, they did it anyways. I hope the whole company fails at this point. Judging by the reviews and the way My doctor has stopped using them for any of her patients, I don’t see this company lasting long. Send me my check you fraudulent company before I call my bank!

I have had issues with Express Scripts since we were forced to move to this prescription system. We (the family) have been using this provider for the last 3 years. Getting established with them was a painful experience for the first 6 months and then they leveled off and were pretty consistent with few glitches here and there. I would award them with a 3 star (that being generous). Customer service and getting back to the customer is a major flaw in their organization. With that as a back drop I would like to move onto Acredo their specialty pharmacy.

My prescription was never sent even though my doctor sent it on June 12. I am out of my prescription as of today. I spent most of yesterday and then again today tying to resolve the situation. Everyone I have talked to has given me different directions as to what to do, but nothing works. I don't know what to do and I cannot figure out how to resolve this very difficult and upsetting situation. Express Scripts shows that the prescription should be sent out on June 8, Wed, and 5-10 business days to receive. That means I could be 2 weeks without my medicine. I asked Express Scripts if they could fill the prescription on Monday July 6, 2020 and overnight it to me. They said they don't do that and I just have to wait until it gets there. This is a disaster. Can anyone help me? Thank you.

My experience is so similar to that of many who have written reviews. We are being forced to use them or we have to pay more for many drugs. They won't allow me to get 90 day prescriptions at, for instance , Walmart. Just like one reviewer said they think they are smarter than my doctor. (Who happens to be a well respected endocrinologist). Constantly having to fight with them. The service is bad. I'm always running out of medicine mostly because of the difficulty doing business with them. Pharmacist seems as if he really doesn't care. I'm out of diabetic medicine right now. The message on my website says concerned about drug interaction. I have taken this medication for 2 years. Why do they have so much trouble communicating with the doctors? Sent in a prescription on Fri. June 26th. They refused to send it. The issue is not yet resolved. David **

UPDATED 06/29/2020: I am reviewing again because still my problem not resolved and the medication "insulin" for my son not yet shipped. Called them today and committed that will ship today and now the working day almost ending and no update on their stupid system. I can't imagine if the insulin finished. My son has to go to ER because due to high BG increases ketone.

Been with employer 6 months Express Scripts still not working — Just an absolute horrible experience — I suggest any union members or employees that have access to meetings where health insurance is being discussed to defund express scripts and fight to have them excluded from future contracts.

Total waste. They feel they know more than your doctor and cancel scripts without notifications. I spend several hours every 90 days arguing with these morons. This time I will be without meds which I need to function.

Called for help because BCBS wouldn’t help and referred me to Express. She put me on hold for 2 hours under the pretense of checking with a different department. I am pretty sure she just didn’t want to deal with me, because she certainly never came back to the phone. Second lady basically told me “can’t and won’t help you.” I’ve never received such terrible customer service in my life.

Received a call 6/9 @ 10:09am, script ready to be refilled, since I have been laid off (Covid-19) and lost my insurance the cost would be $45.01 for a 90 day supply. I agreed! I called back at 10:14am to say, "Please cancel this order, I was able to find it at Costco for $10.05 (a savings of $35.04)." It took a little while but they were able to find my order and cancel it and said I would not be charged! I was charged on 6/11. I called spoke to a guy who after sometime asked if it would be okay if someone called me back by end of day and I said yes. No one called. I called back on 6/12 and after 25 minutes on the call I was cut off. Just called there again and was told, "Sorry you authorized the charge so no refund!" I asked to speak to someone else and was told they would do anything for me either but she would place me on a brief hold and then again was cut off! It's shocking that they would treat their customers this way.

Updated on 06/17/2020: I have called Express Scripts numerous times and have been awaiting a call back regarding a $838.29 charge to be resolved. They do not return calls and do nothing to resolve issue. I refused medication for $838.29 and they charged my account. They refunded my card and when I went to order I was told until I pay the $838.29 I cannot order from Express Scripts. This is fraud. Do not sign up...horrible company.

The point of using a mail order pharmacy is to make life simpler. As I separate my pills I realize that one prescription is running out a month before the others. I found no way to discuss anything online, so I called them. First I told them that I had searched their site but could not find any way online to choose to not received the child-proof caps. Well, there isn't any way online. But, of course, they don't mention anything about child-proof caps online. I then asked about the shorted pills on one of my six prescriptions. They didn't even know what to tell me. Wait on the phone. Transferred finally to a third person who tells me that I had to have notified them within sixty days. I pointed out that not only does that sound absurd, but I am within sixty days of when the order arrived.

I get an expensive prescription and my health insurance decided that they would only cover it through Express Scripts. The price looked good for 2 months of meds. The website was misleading and that was the price for 2 months. I can get the meds at the pharmacy much cheaper with a manufacturers coupon at a pharmacy. I feel ripped off. Express Scripts doesn’t take manufacturers coupons. Why use them for anything? Any discount card is cheaper without insurance. Straight up scam.

Initially, I thought getting my medication by mail through Express Scripts would be a great benefit. I am a senior. However, this company has proven to be a nerve-wracking disaster for the following reasons: After my discharge from the hospital and upon applying for my medications to be sent to me by mail, through Express Scripts, I reviewed all the medications I was taking over and over again. Prior to that, I was not taking medication on a routine basis. I also informed the pharmacist about all the medications I no longer was taking over and over again. My primary doctor gave me a prescription for one medication, and the specialist gave me a prescription for 3 medications. All were for 90 days. Simple, 4 medications for 90 days each. I received the (4) 90 day prescriptions; however, oddly enough, I also received 30 day refills for the same (4) medications,

I want to like Express Scripts, I love the idea of receiving my prescriptions at my home (so convenient) and receiving a 3 month supply for all-the-time meds like **; however, it is so HARD to use them. I just moved, changed my address, they were going to send me a script and needed an address verification, so I do that online, then they call, so I do it over the phone, I got an email this AM saying they need an address verification.

Updated on 06/03/2020: After my first review Express Scripts tried to save face on here and say contact us. I did and then they showed their true colors by having customer service that sounded like they had no issue with the difficulties they cause. They said to appeal a decision have your doctor fill out the appeal form with reasoning. Not only did he do that he sent them studies of my particular situations benefits from a medication with no side effects. The prescription that Express Scripts wanted me to take does have side effects and no more benefits. But I’m assuming Express Scripts is in bed with the medication their pushing. This is the second time they have pulled this stuff. And when Express Scripts reads this don’t you dare mark this as resolution in progress, because looking at every other review online everywhere, we all know you're not trying to resolve this or any other situation on here.

Updated on 05/30/2020: This is my second message. NOTHING was resolved with my prescription. I’m not sure why the site says that a resolution is in process. My pharmacy flagged me and shredded my prescription due to incorrect information with Express Scripts. My new doctor FIRED me. Please do your homework. They receive barely 1.5 stars. They have embarrassed and humiliated me. Please don’t end up in my situation. Eventually it will happen to you too.

I might have been a little hasty with my previous review. It's now been two months since I was forced into this joke of a prescription drug plan by my workplace insurance. The first month, my doctor prescribed a higher dosage of a medication I had been taking for months and paying $5/mo. Express Scripts apparently saw that they were actually going to have to give back a portion of the money they leach out of their "customers" (no one in their right mind would willingly do business with this company. We're all here because somebody who doesn't use Express Scripts decided it was good enough for their employees). So they denied coverage. Said I needed to switch to a different medication. I was on the phone for hours at the pharmacy first with BCBS, then with Express Scripts. Finally I just gave up and paid out of pocket, over $80 that I really wasn't planning on spending that week.

In March, I began to try and get reimbursed for 2 prescriptions I paid out of pocket for. I didn’t keep the original receipts unfortunately. Walgreens has been very kind and helpful but they can’t reproduce the original receipts. I’ve sent in fill histories and a reproduced receipt from Walgreens and they’ve both been denied by Express Scripts due to “company policy“. I’m asking for $82.84 in total.

Express Scripts makes a big deal about saving the customer money, but there are little or no savings at all, in our current case we are having to pay over $300 for a prescription our doctor wrote that has a manufacturer's discount card of paying $0 through their savings card (manufacturer). Depending on who you get on the phone with at Express Scripts you will get different answers, most of which are not at all helpful and the claim is that they can't do anything else about it. I've been out of state suffering from a severe case of bronchitis and was told they could give me the $7.37 medication for $33. I ended up paying $7.37 and left the pharmacy confused as to why my Rx is less expensive when I don't use Express Scripts!?

I have been using Express Scripts for 10 years. I have severe asthma and use an inhaler and a nebulizer for treatments daily. Last month they changed my Dr.'s prescription for my inhaler from getting 2 a month to a 16 day rx. Meaning I know pay double a month for that rx. So I tried to fill my nebulizer rx which is a 8 day supply. Last filled on 4/23. Today is 5/13. Well past the time to refill only to find out they won't cover it for 2 more days. Never had to wait 21 days to fill an 8 day supply. If I could change companies I would in a heartbeat.

It’s purely ironic that their name is Express Scripts considering there is nothing quick about it. Blue Cross Blue Shield basically forces you to use this awful company that takes forever to fill a prescription. Called today to understand why it hasn’t shipped yet after a week and the customer service agent said to me “Express scripts is meant to be economical not quick”...

We've been forced by our insurance carrier, Blue Cross, Blue Shield to use Express Scripts for a year now, and it's a real disaster. I was prescribed for a migraine medication. Since April 14th, I spent 45 minutes at least every other day just to get the status of my prescription. And I STILL don't have it. My Dr. sent the authorization first then they said they need another authorization again and they got all they need it. I am sure the insurance company pay you more or bonus to just deny and refuse to process the prescriptions. The customer services are rude and lie about the processing and shipping.

My husband warned me about the deplorable customer service with Express Scripts he experienced for many years. I didn’t believe him. We had our prescriptions changed over when the new copays went into effect. Let me tell you, saving money is not worth it if you are continually month after month without your prescriptions.

They have gotten better. Thank you ConsumerAffairs.

I have been forced by my insurance to use Express Scripts. 7 years now it has been nothing but a nightmare, run as fast as you can. Most of the time it's like not even having insurance unless you want call Multiple Times every time you need to fill a prescription locally and have it paid for by your insurance, also I have called 3 times about the same problem and assured each call that it was taken care of just to have to call again and get a different answer. This company is terrible to deal with anymore. I just pay the full price for my prescription rather than having to deal with express scripts. Then at the end of your call if you had a good call with them they will ask you to take a survey. If they were rude to you and were of no help to you then they will hang up on you with no survey. Go figure. Express scripts have been nothing but trouble for me since I was forced to use them.

I get my insurance through Blue Cross Blue Shield via my corporate insurance. They recently switched to Express Scripts. When I went to pick up my prescription I was charged 4x what I have paid in the past. I called express scripts to try and figure out what was going on, as other people have said, they basically told me I had to switch to Walgreens to pay less, so I did that. Then when I went to pick up at the Walgreens. They said it was the same price. I called express scripts again. Was put on hold, was hung up on multiple times, had one agent on the phone who couldn’t even explain my plan and then transferred me to a customer service agent who was impossible to understand, put me on hold and hung up on me again. I was told I’m only allowed to fill my long time prescription twice for the year via express scripts, but it is a long term RX that you cannot go cold turkey on.

Updated on 05/04/2020: It's beneficial to the readers to understand the magnitude of dysfunction at this company BY DESIGN. So, I'll be writing a review every time I have a communication with Accredo so that every level dysfunction is documented. Today, I called them to request a refund for the fourth phone call relating to this issue. Originally, I paid $2000 via credit card back in February. They refunded part of it but not all of it. So I'm still playing collection agency with my own money. I have to wait 3-5 business days for this refund. Let's see if it goes off without a hitch. Last time, last month, they shorted me $500.

Express Scripts has been nothing but a pain since we signed up 2 years ago. I continually have to go back to doctor and refill something even though it clearly has refills. Their systems and the integration of the Doctors' systems obviously have issues. Today when I called in AGAIN to have this resolved, I get an agent who is obviously eating on the call, mouth full of food crunching and smacking her lips, and blaming the doctor who needs to give refill, BUT doctor sent it yesterday. I confirmed with Doctor, and this happens EVERY 90 Days. The whole system is a joke. It's the government ran Medical care at its absolute WORST!

I have had ES for two years now for Medicare Rx services. From the beginning, upon signing up there have been nothing but mistakes and issues made repeatedly. I have spent countless hours and hours on the phone correcting their errors. They couldn’t’ even get my account sign up correctly. I should have bailed then and believe me I am so sorry that I didn’t. It’s clear very early on that ES doesn’t cover much of anything. My latest battle with them is over ** nasal spray for $2.37, they refuse to cover it even though it has been prescribed by my ENT doctor.

I write this as I sit on hold AGAIN, “give me just a second” has turned into an hour! And forget the website, “you are not authorized for this information”. Bahahaha. I have had to use Express Scripts through Blue Cross, Blue Shield. I ONLY have used them because I have to! Prescriptions messed up, staff is rude and patronizing, payments NOT posted, or LOST. Why do insurance companies continue to use them? And what about “preauthorization”?! Give me a break, it would NOT be prescribed if it WAS NOT authorized! Even medical staff do not get that one. Can I give NEGATIVE stars?

In 2019 Medical Mutual charged me $35 for a depression medicine. I have twice filling out the form to reduce my payment to $15 for my secondary insurer compass rose. On 04/11/2020 I called Express Scripts and they denied the claim saying I owe $35. I owe $15. I have secondary insurance because my wife was under 65 when this occurred. So I pay $500 a month for secondary insurance and they deny it. Then I read my compass rose benefits and it says medicare coordinates with secondary insurance. So they are crooks to me. 1.

I have been using Express Scripts for months so I can get a 90 day supply of my medications. The last two times I ordered they billed me over my copay which is 5.00. They billed me 29.28. That's 14.00 more than my copay. Priority Health says the copay for a 90 day supply is higher through Express Scripts. That's not right. I'll go to my pharmacy every month. It's cheaper..What a racket. It's price gouging.

A prescription I use ** is priced at 725.00 per 90 pills through these crooks mail order, In store Walmart through them 544.00!!!! So through Good RX today 27.78. Last month it was 33.34 for 90 pills. I did have Cigna before and they were reasonable through them also. I will not do business with this company. This is criminal. Double check them on every purchase. I almost couldn't believe Good RX was that much cheaper, But I have bought twice now.

I use a ** inhaler for asthma. I have not needed to pay a co-pay for a long time as my pharmacy uses a coupon. Yesterday I called about my refill only to find out my insurance company no longer covers this inhaler. I faced sticker shock and I am not in a position to pay for the inhaler. I called Express Scripts and was told to transfer the RX to Walgreens because it's an N-90 pharmacy. I still don't know what difference that makes and neither does the pharmacist. My information wouldn't even go through on their computer. What company stops payment on an inhaler, with no notification, during a pandemic where people are dying because they can't breathe?

Diagnosed on 3/3, and sent for meds. 1 med needed a prior approval and was denied. No one could help me get it. We call the mgf & got it. 11 days later it was approved. No one could tell me why, by whom, what happened. The Dr must have.... No, he did not. The Dr. had to have.... No, he did not. Why are you avoiding the question. If you need to complete a full audit and verify logins and sources. Do not treat me like an idiot, and at least pretend to care. I am a human, not just another number on the assembly line.

We've been forced by our insurance carrier to use this service for several years now, and it's a HUGE time waster. For example, today I spent 25 minutes on hold just to confirm my address. It took me three tries to get a refill on my daughter's inhaler and we STILL don't have it. (She's been out for a week now.) It's gotten so bad that we routinely check services like GoodRx before we fill a new prescription. Our local pharmacy is so much more efficient! If I could use them, I'd have both prescriptions in hand right now.

When you order from them for a prescription, it takes them 5 working days to fill it. Then they use DHL to ship to UPS for delivery. It takes a total of 2 weeks or longer to receive the order! I am not able to drive and home delivery is my only option.

In 3/16/2020 my Cardiologist submitted an order with Express Scripts for ** 20mgs. #90, or a three month supply. In 3/19/2020 I checked my account with ES online to learning was delayed for prior authorization. In my phone contact with Express Scripts on 3/19/2020, Steve The customer service representative stated, "we sent a form to the office the same day, 3/16/2020 to obtain Prior Authorization." He also stated "your Doctor's office has not responded". On 3/20/2020 I appeared at my Doctor's office to learn they never received anything by fax on 3/16/2020 from Express Scripts. It appears Express Scripts is pulling some nonsense in delaying/denying my **.

First time using this service due to the Corona Virus. Has taken days to process my order. Called to ask why it was taking so long. "We needed your consent." WTF? Isn't that implied when I made the order, and why didn't you inform me that you needed it? "It takes five to seven to process new orders." Well, that information is no where to be seen on your website. Ugh. Now I'm out of the medication I need. In these days where Amazon can fill an order in 24 hours and you know exactly where in the process your order is, Express Scripts is an utter failure. And based on the completely unsympathetic response I got from them, I don't think they care.

This company is a huge rip off. I have opted out of monthly meds because of there policy. After 3 months I have to go to mail order. I have had problems with customer service being rude and trying to log into the website. They Jack up prices unless you use the mail order. I can't afford to pay 3 months. Phone wait time are 20 min. Where is consumer protection and what are you doing to stop harmful policies That take advantage of the taxpayers.

Wish I had looked up reviews. They fill any prescription they receive without notifying or asking you, and then put the bill on you no matter what. The supervisors are unprofessional and rude. You cannot return anything and now you have to foot the bill, even if you didn't plan to fill the prescription!

When I signed up on Express Scripts I specifically asked that I not be put on automatic refills. Yet they continue to send me medications I did not request and do not need as they have sent me so many I have a back log of medicine. I could go 6 months or more without a refill. I have called them numerous times to get them to stop, I'm told they fix the problem and then it happens again. If at all possible avoid this company. I would have given them zero stars if I could. This should not continue to happen. I am very frustrated and angry. I don't have money to waste on prescriptions I don't need.

I have been doing business with Express Scripts for a few years, and they were great up until now. My doctor ordered an ** inhaler for my allergic asthma, which I don’t need very often. He ordered three inhalers, which costed me $167! When I received the inhalers, I called the toll-free number. First of all, I was put on hold for over 12 minutes to talk to someone. After waiting that long and asking if I can return two of the inhalers and get a partial refund, I was told no unless it was an error on their part. That is COMPLETELY unfair!! Why should I have to pay for my doctor’s mistake?!

If it was positive I would rate this a zero or a negative number. This is the absolute worst company anyone could ever deal with, the employees and managers are incompetent of their jobs. I have gastritis which is inflammation of the lining of my stomach, I have to take medicine to help with acid. There is only one medicine that works for me, Express Scripts denied coverage saying it wasn’t under my plan but I could appeal the decision. My doctor's office was in contact with the company on 1/21/20 and appealed the decision, Express Scripts told them it was denied and my doctor's office needed to send in a letter to appeal for a 2nd time. My doctor wrote a detail letter and faxed this in on 1/23/20, both my doctor & I never heard anything back.

The problem with Express Scripts is, when they call your doctor to refill a prescription and your doctor gets the prescription wrong, you are stuck with the medicine and the bill after it is sent to your house. However, if you go to Publix, Walgreens, or CVS, you still have the option of turning down your order if it's wrong, which will allow your doctor time to correct your prescription.

I had a change in my Rx and I thought I would have ES process the order for a 90 day supply rather have to run to my local pharmacy every 30 days. (This as well as the current Coronavirus outbreak was the deciding factor.) My doctor's office faxed the prescription on Feb 28th which has been in perpetual "Processing" at the "Backend Pharmacy" and won't be shipped until March 12. I have tried to change the shipping to overnight immediately online via their mobile APP but I am not able to do so because it's being "Processed". Furthermore when I call them I get the same excuse that it's in the Backend Rx and there is nothing they can do.

Updated on 03/10/2020: I would even give them a "1" but that's the lowest number. I submitted a review of Express Scripts yesterday pointing out how they a very bad company. Also take the time to review hundreds of negative reviews online. They sent me back a response to my first review telling me someone would call me yesterday. Like everything else with this outfit, they never called me back. Please take the time to review all the negative remarks. I hope this helps someone not to get taken by this outfit, even hundreds!

Too bad I can’t give them zero stars. I have had this plans for years. Now all of a sudden I have so many problems getting the same prescriptions I’ve been on for years. These are NOT new prescriptions. According to Devin Express Scripts has changed their policies and guidelines. This is not a decision that my employer made. Express scripts needs to go screw themselves!

Had them for years. Great service until they randomly LOCKED MY ACCOUNT. I went to refill my prescription through them per usual and I kept getting an "Unknown Error" so I couldn't log in. Restored my whole account and still couldn't get in. Finally called them and waited for 20 MINUTES to be transferred again for another 10. By the time I spoke with someone, they told me my insurance wasn't supporting Express Scripts (it was and still is) and that it was MY JOB to call my insurance then CALL THEM BACK to unlock the account. Needless to say I just dropped them altogether and called my family doctor to send the prescription to a nearby pharmacy. The fact I wasn't even warned and then BARRED FROM MY OWN ACCOUNT is ABSURD. Never dealing with them again!!!!

I have had Express Scripts for 3 years. Terrible experience with this company over and over. I have called at least 10 times to solve 1 issue and just found out on the last call new info that was never asked for to process a claim. Their customer service reps are terrible to deal with and have comprehension levels of elementary school children. The supervisors and managers are incompetent and can’t solve issues. As a consumer, you would be better off to process most medicines with self pay or a prescription service like GoodRx... at least you would have better customer service.

I've had so many bad experiences with them I don't even know where to begin. The more recent one, which might not seem a big deal, was that I've called to double check what shipping address they were sending my medicine to (home or work), and asked them to change it to my work since someone needs to sign to receive it and no one was going to be home. I was on the phone for over 10 min, explaining why I was doing that (running out of meds and couldn't afford to miss delivery), and after 3-4 trials the agent on the phone was able to get the correct address.

I’ve been on automatic payments for years. System ended up billing me. Called soon as I got the invoice, spoke to five different people the first day. Supervisor said she would send the receipt out. Second time I called spoke to two people. They said they’d send a receipt out. Call the third time. Well it will be another 14 days. Spoke to two people. And they’re very sorry! I need the receipt so I can get reimbursed. This is over 100.00 dollars, is out of my pocket and I can’t get a receipt. I am not a happy camper. I have been hung up on two times transferred a whole Lotta times. Just unbelievable????

I placed a total of two orders (to date) with Express Scripts. First one I was given the incorrect price (I was charged much more than told) and had them rush order it (in which I paid for). I placed a refill order on 2/17/20 which was on a Monday and still no update on when they are going to ship my medicine, it is now 2/24/20. It makes absolutely no sense that you would charge me instantly for the prescriptions but wait to ship it. The refills are already sitting there so all you have to do is fill it. If I would have known you were going to take more than a week just to put it in the mail, I would have paid extra for the shipping. Completely ridiculous that I won't receive my medicine for probably 15 days if not more from the time I placed the order to when I will probably receive it. It is such overkill and so bad for business. I am surprised this company is even in business.

I received a letter in December 2019 from Express Scripts, saying my monthly charge would be $2.20 a month. Now they are billing me back payments and charging me $14.00 a month. I have sent them copies of the letter, which they total ignore. Not happy with their customer service!

One of the biggest scams going! Ordered a generic medication from their site. They sent another brand for $300.00 more and automatically billed my credit card. Beware! Once you enter your credit card for the first time to make a payment, it is automatically saved and switched to "auto-pay". The next time, they will send you medication and bill your credit card. The best part is, they do not give you the price until after the meds are already in the mail. Even though there is a button to remove your credit card from the site, it will not remove it after even after you have saved your changes. There is no way to cancel an order or delete your account online. They make it very difficult as you must wait on the phone for a long period of time to get in touch with a live person. It is far better to pay a few dollars more and drive to the local pharmacy than to use these scam artists!

Recently my medical insurance company switched to Express Scripts. Since Then my doctor has had to put in multiple prior authorizations for medication and all we have gotten is a run around and lied to.

I've used Express Scripts for several months without issue, and have been pleased with their low cost, auto refills, and more. However, as of 10 February 2020 regarding a renewal prescription (controlled substance) I've been taking for Narcolepsy since 2004, I've received nothing but frustrations, confusions, getting the run around, and as today, still no resolve. I've been out of this medication for 4 days and I'm greatly concerned about getting behind the wheel of my vehicle.

I full time care give for one parent with Diabetes/Alzheimer's, the other parent with Parkinson's/Dementia plus work a full time job. I have to be pro active and when I was told I had to switch all mom's prescriptions to Express Scripts, of course I was proactive. I called the doctor and informed her of the change, she re-wrote all mom's prescriptions and sent them to Express Scripts. They immediately started blowing up my phone wanting to fill everything. I told them no, that I would call when a refill was needed. I called the middle of December to fill one of mom's insulins and it took four phone calls, with the pharmacist telling me once that I never called, to get it filled.

I have been forced to use Express Scripts due to my insurance coverage, they are by far the worst pharmacy I have ever had to deal with. They are rude, unreliable, and over priced. They do not auto fill, you have to call. They bill wrong amounts to wrong HSA cards and are totally unhelpful when you have an issue or a problem. They obviously do not care about their patients or their reputation. If I had my choice I would NEVER use them again.

I was told I would receive my medication quickly. (Medicine is time sensitive!!!) However, my medication was SHIPPED the day they said I would have my medication latest by! So I had to foot the bill and get it at a local pharmacy. Had I known it would’ve taken so long, I would’ve gone elsewhere in a heartbeat. And of course, they won't take any responsibility and still expect me to pay them; regardless of their shady business practices. I will never use this company and if you’re reading this, please consider not using it either.

Recently my company transitioned to Express Scripts and these animals denied me testosterone medication that I have been taking for 30+ years!!!! I had to call these ** every day for a week until they finally denied me!!! Then I called again and chased an answer up the manager food-chain and finally got it approved. No one should have to jump through these hoops just because an organization DOES NOT TAKE ITS PATIENTS HEALTH CARE SERIOUSLY! ** EXPRESS SCRIPTS!!!!

Updated on 02/14/2020: After not receiving my life-saving inhalers for nearly two weeks, I finally got an email stating I needed to call them - apparently humans there are incapable of calling patients. After discussing with them at great length that it is unacceptable to delay delivery for this amount of time, they generously offered to overnight my meds. They did do this, however my inhalers FROZE in the back of the UPS truck and are now useless -- worst pharmacy ever. Had I been able to use a normal, local pharmacy, I would have had my three inhalers weeks ago for my SEVERE asthma, and they would not have been FROZEN in the back of a delivery truck. This pharmacy is useless - the only people they serve and save money for are themselves. Someone should be investigating them - this kind of lack of are should be against the law.

Several times they have messed up the renewal of my thyroid medication. This time the online account I have with them stated they were working on getting my doctor to renew my script. After two weeks I had not heard anything from ES about them sending my order, so I got online to check to see if they had gotten the renewal. It still said renewal. I was getting low on the med, so I called customer service and the rep said she was sending it to my doctor for renewal. So, I figured it would be taken care of.

The company did address my concerns, and has fixed my issue. I appreciate them working with me and feel like they made a honest effort to contact me and resolve this. Thank you Express Scripts!

I tried to switch to Express Scripts--what a huge mistake. They received my prescriptions but decided I needed some kind of physician approval before sending anything AND NEVER NOTIFIED ME. I was basically waiting for medication that was never going to come. When I called to get clarification from their customer service, instead of trying to solve my problem and get me my medicine--which I was running low on--they kept trying to blame me for the problem. Huh? I didn't want to argue with them, I just wanted my meds. If you're already going through the stress of dealing with a health problem you definitely don't need the added stress of dealing with Express Scripts' incompetence. I don't think their promise of saving money on a copay is worth it. I also feel like the quality of the medicine is not as good as the drugs I received from Walgreen's based on its appearance and smell (yes, smell!).

In July I signed with Express Scripts. I specifically was concerned about a medication that I take and order every three months. It was a tier two and I was covered. In Jan of 2020 they decided to make my medication a tier 3 with a deductible which essentially means I will be paying totally out of pocket. I was not notified and since I ordered in Oct at the old tier level my refill was Jan I had no warning or time to change my prescription plan within the allotted time Sept until Dec. How convenient and shady. I am so sick of companies trying to raise prices and coverage and be sneaky and dishonest about it. Will get out of dealing with this company as soon as I can. Do not choose them as your plan. They will bait and switch you.

I want to know why I was charged $294 for ** tablet 37.5mg when your price a medication drop down on the website said it was $27.26. Until I complained the other day it still showed that. Now today it shows $294. My wife and I ordered 4 items and followed the instructions to price a medication. The other 3 we paid exactly what the price listed stated. If I knew that I was gonna be charged 10 times the amount quoted I wouldn’t have ordered the **. Now I’m stuck to pay that amount? Why didn’t they send the capsule 37.5 mg (@ $15.30) on the price a medication drop down as of this email. How can the capsule and tablet be that much different in cost???

Went to Express Scripts online. Noticed I had a balance of 29.00 saying my order has been delivered. I always pay for my order. When I get it in mail never received my test strips but it was scanned as being delivered...express scripts should make it to where the items are given to the customers instead of being left in mail box. They told me I had to pay it because it was delivered. Yes the mail man can scan it anywhere saying it was delivered..it should be illegal for them to charge me for something I did not get then also charge us more for wanting to use local pharmacy. It's not right. I SHOULDN'T HAVE TO PAY FOR SOMETHING I DID NOT RECEIVE. THAT IS ILLEGAL.

I use Express Scripts because it’s my only choice from my retirement. I don’t think I have ever been able to go online, request a refill and receive it without making several calls to customer service, having frustrating conversations with representatives who don’t have the ability to help me, and often having to get my doctor’s office involved. I called Express Scripts today, recording said I would have a 9 minute wait, I waited 33 minutes. The website said (again) that I needed a new prescription, but my bottle says I have a refill remaining. I was finally told they would refill it, and that I still have one more refill remaining! I asked why so much trouble with the website. They don’t know. This all came after a 2 week debacle last month with them trying to get refills before I left on a trip. Order showed “processing” for days, but apparently never shipped, no one knew why or where it was. I did not get my medication before I left town.

My employer changed to Express Scripts as our prescription provider on January 1, 2020. Prescriptions were to be automatically transferred from our previous provider. I called on January 6 to renew 2 prescriptions. A couple weeks later I had not received any, so I called again. They had no record of my call other than a temporary address I had given them to use until April. So I re-ordered the prescriptions and I was told they would be expedited and shipped "express" to make up for the delay.

Absolute FRAUD- I pay expensive heath care premiums and they are not covering medications that they claim are covered. Spent literally 3 hours on the phone today with no resolution. Put on hold multiple times, to be asked the same questions over and over again. This company is a SCAM.

I had my pharmacy orders changed to go to Express Scripts. My first order showed ordered online and then it disappears. Also the prescriptions disappeared. So I called because I needed them. They were nice but said that their system doesn’t work. No kidding. I have never seen a system that bad. They said I had to call them in. They didn’t know how to fix their system. I had to call my Dr. for an emergency supply. Then they hung up on me during the call. I had to call them back. Are you kidding me. I hope I eventually get my prescriptions. No way to track your orders. Totally can not be trusted. Wish I had stayed with my old insurance, much more reliable.

Express Scripts does not provide all the information needed for a pharmacy to process your order. Express Scripts leaves off the PCN code that is supposed to be on your membership card. When I called their help line, they provided a fake number which didn't work, causing me to pay for medication out-of-pocket. When I called again, they said they will mail a reimbursement form within 10 days. I have to get in touch with my employer HR to let them know how their employees are being taken advantage of. I don't know how this is a legal business practice.

Constantly calling about renewing meds, I say no. I cancel renewals online but they still call supposedly asking to renew. I say no, that was one time, no that was cancelled. Don’t renew anything! Or say to renew this not that. They ignored me went around me to the doctor and had them renew anyway! I end up paying! They can’t “find record of the call” so guess what?! They charge my credit card and no refunds allowed!!

I am so disappointed in the customer service or lack thereof. They are changing covered meds without notification to clients. I have had the same plan with Express Scripts for the last almost 6 years and 1 medication has always been covered then without any notification I went to pick up the medication and had to pay for it. It usually wouldn’t be a big deal but there was no notification at all via email, USPS or phone call. I go in today for the same med and no payment necessary. I called and asked why and how I get a refund got absolutely nowhere.

WORST EXPERIENCE EVER. I recently change my Part D to Cigna who uses Express Script for their Mail-In Pharmacy. Here is a "summary". Prescription received for a "controlled substance" at Express Scripts 1/16/2020. VM received 1/21/2020 to contact them for additional info. Returned call on the morning of 1/21 and recording indicated a long wait time, but they would call you back in the order your call was received. 3:00 1/21/2020 no call received. Called back - waited 15 mins for a live person who took down the info and put me on HOLD to confirm the order would be released.15 minutes later she returned after confirming I would receive the prescription in 3-5 business days.

This year I changed my medicare drug plan to Express Scripts. On my first call to customer service I was on hold for over an hour. Upon talking to the representative they still could not explain my policy to me. The second time I called they offered the call back option. After about an hour I was called back but then still had to hold for 20 minutes. The problem I am having now is that Social Security sent me a letter stating that they had deducted my premium automatically for January. I then received an invoice from Express Scripts stating I had not paid for January and I would have to send a check this one time. I called SSI to make sure they paid for January. I they stated that it was paid. Express Scripts said I would still have to send a check and file for a refund later.

I have been using Express Scripts for many years only because of my employment. All these years there is always issues with delivery of my medication for my family. I spend more time call them to try to fix the problem. I am one very unsatisfied customer.

Found out I need to be more proactive on managing prescriptions and question everything on invoices, will confirm with Doctor about issues Express Scripts says my Doctor ordered or asked them to do.

After my insurance began upcharging my newer medication 885% through my normal pharmacy, starting in 2020, they pushed Express Scripts on me to lower my pharmaceutical costs. After many calls with Express Scripts I realized they dont follow their word and hand out empty promises like candy. Now I'm weeks behind on my medication because it needs to be shipped instead of being able to get it at my normal pharmacy like I used to for a normal price. Even after holding out on my medication for weeks they will not refund me for the delays they have caused. Terrible service, terrible business, terrible company.

Looks like Express Scripts is denying ** patches across the board even for stage 4 cancer patients. It is like pulling teeth to get a prior authorization for these benign patches which cannot be used for any other purpose other than numbing a painful area. Now it is a problem of the rep at the dr's office saying she provided them with the information needed for a prior authorization and they are saying they never received it. Who is lying???? There doesn't seem to be any way to prove that the information was provided. The patches aren't even that expensive in the whole scheme of things. Why is Express scripts giving people such a hard time to obtain them? Pharmaceutical companies have such free reign, it is ridiculous.

January 24, 2020. My company switched from CVS Caremark to Express Scripts in 2020. I have a reoccurring medication that my doctor sent them. A rep called letting me know that I would have to pay $2,000 plus for this medicine because I have a $1,700.00 deductible. I have never had to pay out of pocket for this medicine.

My company recently switched to Express Scripts for our RXs. I have been on birth control for years and it has always been 100 percent covered by insurance. Just got off the phone with Express scripts and they do not cover birth control. Their exact words were it's a nonpreferred medication. IT will cost me 50 bucks a month just to get my birth control. They seriously need to reevaluate their understanding of women's health. Do not recommend AT ALL.

Physician sent 5 prescriptions January 13. Problems processing scripts - spent over 90 minutes in 2 phone calls, talked with 2 supervisors on Jan 22 - at this moment, 12:48 p.m. 1/12/2020, scripts not shipped. My last time dealing with Express Scripts.

The reason we decided to use Express Scripts is because we live in a very rural area and the closest pharmacy is over an hour away. When I contacted Express Scripts to check on my prescription, I was assured we would have it quickly. Almost a week later, we still do not have it. It's currently "in transit". When I contacted customer service and the numerous managers, I am told they can send a the prescription to another "local" pharmacy to fill but they can't overnight the prescription to us. As I told the numerous managers: That doesn't solve the problem. And wait! They can send the prescription somewhere else to fill but can't overnight the prescription to us?

I received an email indicating that it was time to fill my 3 month prescriptions, and I placed the order for the medications. 4 of the 5 were shipped out, and one medication, Xarelto, was not. They indicated that I required a pre-authorization for the medication. The med was pre-authorized on 12/30, and they indicated that the medication would be shipped. My coverage ended on 1/1, and the medication was never shipped. After being told everything from it was too close to the loss of coverage, to the medication wasn’t ordered in time, to that it was fraud to ship it out at that point, everyone I spoke to over a 5 day period had a different story why the medication did not ship. If you have alternate pharmacy options on your insurance, NEVER choose these people. They are frustrating, and Ive never had so many different people tell me lies.

For 3 weeks I’ve been told I have no coverage, when Anthem and Wage Works are able to verify I do, and have paid through 4/2021. No one is able to help given the issue lies with EXS. I’ve paid over $500 for prescriptions even thought I’ve paid for benefits.

Every time I have to travel out of the country for an extended period of time for work or vacation, Express Scripts just can not handle it. They have so many rules in place, it will take you a month to get your medication for a trip. I mailed my prescriptions and called ES to give me an ES address so I could overnight my prescriptions. I wanted to make sure they got the orders ASAP. However, ES has NO address other than a PO BOx - so got no help here even though I tried.

My doctor wrote me an Rx for fibromyalgia. My husband's doctor wrote him an Rx for arthritis. Scripts would not fill either one. The UAW has them for all of our prescriptions, well they're useless. This isn't the first time they've done this either. We don't know why, or what the problem is, but we're so totally disappointed.

Called today (15 Jan) to seek a solution to my dilemma: FedEx failed to deliver the package that Express Scripts sent overnight with my medication--**. (The driver claimed that he was not able to locate our house; laughable, since FedEx has been delivering all sorts of packages, including **, without any problems in the past). ** is always shipped in a special styrofoam box with ice packs so it must be delivered within 24 hours, otherwise the medication spoils. Since the driver "got lost" on Friday, FedEx kept the box over the weekend without refrigeration. Even if FedEx tried to deliver it again on Monday (which they did not), the ** was probably already unusable. Finally, after a few useless and aggravating phone calls with the unfriendly manager, I drove to the FedEx distribution center and picked up the box at noon on Tuesday...

Full disclosure, I haven't used their services. I wanted to write a review of them though because I keep getting soliciting calls from them displaying some very suspicious behavior. Several times I have received robocalls from this company coming from SPOOFED numbers..what legitimate company spoofs numbers?? Each time though they have included my name and the same robo message about important information regarding my prescriptions so I once called the number they provided to see what was up. Basically the robocalls were an advertisement to use their service. An ad using my name on a spoofed number makes me extremely uncomfortable. When I called their number, the robot asked me, "Do you want to use our service" and I said no. They haven't stopped calling and leaving the same robo message from more spoofed numbers.

Updated on 01/17/2020: This is my response to the latest delay....sent 1/16. FYI now I see this medication won't be shipped until 1/21!!!! What is your problem there. I am without my breathing medication and it is all due to the incompetence of your company. If you see it within your compassion and power the least that could be done is that this is shipped the fastest way possible! This is their response this a.m (17th) 'I truly sorry about this matter, and have expedited the order. UPS Next Day Air AM.'

Called to see why my prescription wasn't going through. Customer service told me to have the pharmacy call the help desk to see what was going on. I told her that is why I am calling to find out. She told me she does not have access to that info. Very poor customer service. Not the first problem I have had with this company. Worst company ever. Unfortunately I have no other choice but to use them as they are the company my insurance company uses. If you have a choice stay away from this bunch of jokers.

Express Scripts sends generic drugs from India where production process and cleanness are NOT up to western standards. Europe Canada Israel are all capable and do generic drug manufacturing. TEVA is the largest and non Indian. I NO LONGER use Express Scripts.

I stopped all auto refills in March 2019. A known contaminated refill was mailed and billed despite requested stop. Now they want payment for more NOT requested, and NOT received (other) refills and threaten collection action. None at Express Scripts seems capable to do anything other than insisting on what their computer screens display. Regardless of facts. Demanding payment for not requested and not received items is mail order fraud. Threatening collection actions constitutes extortion. Dispensing medications they know to be contaminated with carcinogens could be called attempted murder, at the very least it is just plain criminal and utterly incompetent, as the entire company has represented itself toward me.

Order insulin on 12.30.2019 and have been calling every day since and nobody knows when the order will ship!! Do they even know what insulin is or do they think I ordered peanuts? Horrible service!!!! Patients could die before getting the medicine and they would not care. The supervisor was even worst than the CSR rep!!

A Rx for ** was sent in to Express Scripts 12-30-19. I received an email that they had the request and were processing it. I had not received a notice as to when it was shipping so I called 1-2-20 to see when I should be receiving it because I was almost out of insulin. They said they didn’t have a Rx for me. I gave them the Rx invoice number from the email I had received. I was told that the claim had been rejected by the insurance company because it was too soon to be filled. I told them the dosage had been drastically changed and that the old dosage must have been sent in. She said there was nothing they could do.

Not sure why all of a sudden we are required to have a doctor call in for a prior authorization, but here we are. I've been on this medication for 10+ years for asthma. I received no letter indicating the change in policy. I call my pharmacy to refill my asthma prescription at 3pm on New Years Eve, which I desperately need and find my prescription will not be covered until they have that prior authorization. My options? Pay the $473 out of pocket and get reimbursed on the back end or suffer for another 2 days, waking up in the middle of the night to do breathing treatment and having asthma most of the day. I really had no choice except to pay out of pocket and get reimbursed - until I found out that getting reimbursed wasn't even an option anymore - she had made a mistake.

I called Express Scripts about a DOUBLE CHARGE on my bank card for a prescription. The CSR transferred me to supervisor who did not want to hear or had any empathy for the issue. The supervisor refused to believe there had been a double charge. This COMPANY has been nothing but problems when dealing with them. We, the customer are forced to deal with these inadequate company who have MONOPOLIZED the mail order pharmacy industry. Our INSURANCE COMPANY has forced the customer to go thru company such as EXPRESS SCRIPTS, who need a better overall service and starting from the top to the last person who represents Express Scripts. Disappointment.

Every year I have to have an Rx pre-authorized. No matter how hard I try to keep on top of it, it's not my job & it falls through the cracks. The people whose job it *is* don't care. I think they intend to make it as difficult as possible. I like the convenience of mail order Rx but this company is what the stereotype of the evil pharmaceutical conglomerate is based on. The terrible automated menu that can't understand what you say (even the word yes), the staff that's chained to their roles so unable to really help even if they wanted to, and the complete disregard for how their actions have real life consequences for you.

We have always received good service from Express Scripts, but our shock today was receiving an RX bottle with only one pill. It seems reasonable to me that they could have looked at an RX for the same med that was filled 2 months ago for a quantity of 90, and questioned why there was only one pill ordered. No, and we must pay the full co pay price, I spoke with a supervisor who made it clear that it was not their job to question an order, so there you go, extremely poor customer consideration. Very disappointed with this transaction!!!

Express Scripts is holding up my prescription being filled at Schnucks due to policy. Physician ordered medicine and insurance stated no pre-authorization. I have been on this medicine for 10 years without any deleterious effects. I know the concern is that the medicine can elevate blood pressure. I have abnormal low pressure of 100/70 - 90/60. Express Scripts does not know this because they are not my private physician even though they seem to believe it is their right to practice medicine. It would be easy to be non-adherent with such arduous navigation of the system to get medicine refilled.

I had 4 scrips in Express Scripts care. They took it upon themselves to delay my pain killers because they couldn't fill another scrip for me. I think they saved money shipping by doing this. No idea why they couldn't call me? When I called all they said was, "Sorry. Is there anything else I can do for you?" I was electrocuted and am in pain 24 hrs. I will be in extra pain for an extra week because of Express scripts. The scrip said fill right away. One time I paid the extra almost 20 bucks to overnight my scrips. It still took a few days from the time they filled it. Scammed my money on overnight. I'm supposed to use them for my retirement plan. I'll go anywhere else from now on.

Very Rude customer service Rep. I had to order my medication which was kind of antibiotics and they send them very late so I was running out of them and that messed up my treatment. Nobody responded me there.

Absolutely terrible! I am forced to do a 90 day supply of my diabetic prescriptions. This includes an insulin pump supply and also insulin. I was told I could be put on an extended payment plan as both of these for a 3 month supply after insurance coverage is almost 400 each. I asked for my insulin to be ordered as it is set up on payment plan, they took the whole amount out and overdrafted my account. I called for a refund to be back on payment plan. They refunded almost 500. I called and asked why? They told me I had a 113$ credit as well. I asked specifically if it was a mistake and if they were going to take more money out. They said, "No it was a credit."

The absolute worst out there. They purposely take way more time than they need, ignore your pleas for medication, and then belittle you on the phone. They literally get away with murder letting people go without medications without cause. It does not take two weeks to ship **, period.

I had a doctor submit a refill request for which ended up needing a pre-authorization. I waited a few days and contacted Express Scripts. I was told they sent 3 requests to my doctor but never received a response. I was told another request would be sent to my doctor's office for the pre-auth. A few more days went past and I was out of my medication at this point. I called Express Scripts and was told they received the pre auth. from my doctor and it would be processed. I waited a few more days and called Express Scripts again. I was told they never heard back from my doctor's office?

Express Scripts likes to play a game where they refuse to honor refills for specialty pharmacy items. I ordered my medication on the 16th of December and today is the 21st. I am out of medication and Express scripts still hasn’t shipped. They always delay by two weeks and claim that it takes times to process. However I also ordered another medication that is also a specialty medication, it arrives in two days. Express scripts is the worst government contractor in the history of Outsourcing. They are criminals who intentionally violate and harm today's War Veterans.

I use Express Scripts because my insurance prefers to go through this company and I get a 90 day supply - just like other consumers. I just checked the reviews for the first time (been using this company for the last 3 years unfortunately) and I am not surprised at the number of terrible complaints there are. The "advocates" on the phone are not competent, and they do not notify you of pricings or refills of your prescription. I'll call to see the status, they tell me that they'll put a rush on it and after a few weeks of waiting I'll call back to have them tell me that the "prescription expired and needs a refill". Why didnt they tell me that when I called weeks ago? If this wasn't the cheaper/preferred option for my insurance, I would NOT use this company. 0/10, would not recommend to a friend, not even my worst enemy.

Express Scripts is what I have to use to get insurance to cover a three month supply of my medication. I decided to try it so I could save some money. I was very wrong. The doctor promised me it would be in before my current meds ran out but I called Express scripts anyway for an estimated arrival date. I have since had to call multiple times a day for the past four days to try and get this medication shipped. At this point I have had to pay out of pocket for a temporary prescription and express scripts "rush delivery". What you would save buying from a retail pharmacy is made up in the fees you have to pay fixing Express script's incompetency.

I was told I have to order my medication from Express Scripts rather than having it filled at Walgreens. They called for payment and for a 90 day supply they wanted $312.00. I was paying $35.00 a month at Walgreens with my discount card from the manufacturer which Express Scripts apparently does not take!! Appealed and was denied twice! What a scam!! The operators are incompetent and the appeal process was a sham. I was denied two minutes after I hung up. Apparently saving money for the patient is not what they are interested in. Hate Express Scripts!!

I have been taking an anti-depressant for years. Every 90 days Express Scripts is supposed to send me a 90 day supply. In September of 2019, I noticed my bottle was low (about 5 pills left) and called them to ask where my auto shipment was. They said it was in progress and I would get in 10 days. Never mind thats 5 days too late. I had to pay my local pharmacy out of pocket for enough pills to tide me over. In late November, I call again to ensure I don't run out. I was told my order was in progress.

You can read my last review on December 11. I was not happy! Then I received emails from Express Scripts getting more information. I really don't know if the problem was the doctor's office or Express Scripts. I received a call from Express Scripts and I explained what happened. They called the doctor's office and asked for a new prescription. Express Scripts is now in the process of sending my prescription. Good job Express Scripts!

Express Scripts will not cover my prescription- a prescription written by my doctor- it is not on their formulary and my doctor must justify the need. What medical school did they attend? Unacceptable.

I have not used Express Scripts in years, I used to use it for birth control which was fully covered by my insurance and mail order was great. I recently had a prescription that requires monthly fill at the local pharmacy and can get 3 months via mail order. The pharmacy said it's probably cheaper which my experience is that these bulk orders are often more cost effective than the monthly fill. I took awhile to get to a live person that could help me, however eventually someone did. She pulled up the info and confirmed my address. She clicked to submit the prescription before telling me the price! It is a fair amount more than when I buy them one at a time. I told her, "That's ridiculous" and she said, "You should check your plan." I said, "You should tell me the price before submitting the order."

How does Express Scripts stay in business? Can't seem to handle a temporary address change. Customer service information frequently conflicts with website order status. Today's problem not resolved after 4 calls. Put on hold several times, then call disconnected only to call back and start over again with a new agent. After inquiring about today's order status, I was informed it would be filled in 10 days, which is 10 days too late. I then asked about transferring the prescription and was given instructions. After transferring prescription from Express Scripts to a local pharmacy, Express Scripts would't approve the prescription payment to the local pharmacy because it was received in their system 6 days ago, even though it was still unfilled. Another call to Express Scripts and they inform me the order has shipped. Their website does not show the order at all anymore. Was it actually shipped? No tracking information is available. Who really knows.

Express Scripts is incompetent. I get my birth control from them in an 84 day supply. Therefore, my order should process about every 3 months from them. I should have got my last supply at the end of November, but it never came. I looked at my account, and my next order date was January. That doesn’t make sense because how am I supposed to make a 3 month birth control supply last 5 months? So I changed my order date to the next day. The next day I logged in to check the order, and my account had an error. Apparently my profile didn’t match their records and it told me to change my profile. However, there were no options to change it. I called customer service (I was on hold for over 10 minutes) and they reset my password. This did not fix the issue. So I called again (I was on hold for over 15 minutes) and the only option was to delete my account. I had to then recreate it.

I have had issues with Express Scripts at many different levels. This company will do everything in their power to give you whatever generic drug they can get. I even went through their test to see if a generic would would tests showed it did not. Two years later I receive another generic drug. If you need a Rx fast, it will not happen with express scripts. It averages me 10 business days to get my Rx. If you are battling the cold/flu for example you are likely to begin recovery or hospitalization before express scripts get you your meds. You do have the option to use a local phamacy. You will pay near retail. If you have you call, pick a day when you have nothing else to do. You will most likely be on hold for over an hour. Only one time was I on hold over 3 hours.

Your company is the absolute worst. My wife depends on cancer meds to live and your company delays her refills for almost a month and she is having to get pill by pill refills from our local pharmacy. I placed an order 2 weeks ago and still have not received it. I called to speak to someone and got hung up on after being on the phone for 10 minutes. Absolutely disgusting service and I hate that I am forced to use you or spend more money for our meds. Scam artists and leeches preying on those in need!

Twice now, I receive an email letting me know my prescription refill is on the way. Both times I called and asked why are they auto refilling after it's flagged no auto refill. They argued with me, transferred me, and more arguments as they tried to justify why they filled it. For some this may be good, but if my meds change after I see the Dr in 1 week, I'm stuck with a prescription I can't use. I still have a month left on my last 90 day refill. Both times I asked to cancel the order in process which they declined. :-(

I wad doubled charged for a medicine, I was told a week before they would reimburse me for the second order I received 24.00. Now they blame it on my doctor, although the mistakes made by Express Scripts. "They" will never take responsibility, in other words they believe they are perfect. Making mistakes every month, giving me so much anxiety. The computer is not user friendly. I would say one out of 5 is correct so 90% mistakes. Customer service is nonexistent unless you're with a problem. I just want to know how to do something how to make a formal complaint...it is obvious they are not going to fix any problem! I'm not perfect, my husband gave 25 yrs US Army. I'm entitled. He dead. I'm alive and homebound alone. What can I do?

This company is absolutely terrible. My doctor’s office has called in prescriptions for me over and over and Express Scripts claims to not have anything. We have actually seen the request show up on our online account, say that it is processing and then disappear the next day! I have gone into withdrawal twice because of their incompetence. This is the only way we can get prescriptions because otherwise it is rejected through insurance. This company is messing with people’s health and well-being with absolutely no care as to how it affects customers who depend on medication.

I ordered a refill from Express Scripts on October 27th. On October 31st it was shipped. On November 2nd I noticed an issue with the shipping as it said "missent". When nothing had changed by November 5th I contacted them. They had no idea what was going on with my current shipment but offered to send me a new refill which I would of course be charged for again. That order was not shipped until November 8th and only after I contacted them again. It was not until November 11th that I finally got the medication I originally ordered October 27th and in the meantime, I had been charged 2x. It is now November 22nd and I still have not received the original order yet they refuse to refund it or do anything to help locate it. Every time I contact them for assistance they seem to have no idea what is going on.

It took me days to reach the correct person in order to have my prescriptions transferred from the pharmacy I have used for years to these people, and once I got someone on the phone who said that was her area, she didn't know how to finish my request. I can only use Express Scripts under the poor-quality insurance plan my employer offers if I want to order drugs I take all the time in quantities of 90. In my last wasted call, they flat out refused to call my pharmacy to transfer my prescriptions, nor would they call my doctor.