Express Scripts Reviews

I received an automated phone call from Express Scripts July 17, 2018 asking if I was Sarah. I replied yes and was told to return the call. I did so immediately. The lady that I spoke with told me that the call was to confirm my address. I did so. A week later, I check my mobile banking app and see that Express Scripts has charged me over $324 dollars. What? Of course I called right away. The gentleman that answered my call confirmed my Identification and then asked me what my son's name is. I told him I don’t have a son. (I don’t). This should have been my first clue... He tells me which medication the charge is for.

My doctor prescribed two 0.1 mg ** patches for me once every two days. A pretty standard or even low dosage for a transgender woman. I went to pick up my prescription, which was only available through CVS apparently under their plan or through their warehouse, which if you've read the reviews here, you're risking your life and health trusting their warehouse to send the right drugs. The pharmacist informs me, not the insurance company, that they need prior authorization because the prescription was written for too many patches for Express Scripts' internal policies.

Express Scripts has a substandard system for prescription notifications. It is ALL or NOTHING. There is no option turn notifications off or on for individual prescriptions. I get notifications DAILY that I am out of a medication that I am NOT out of! My PCP prescribed a medication for a 30 day supply, (filled locally) to see how I responded to it. On my recheck, he prescribed another 30 day supply, (filled locally) and he sent in a 90 day mail order prescription to Express Scripts that was processed & received over a month ago. Now I am receiving 4 notifications AT THE SAME TIME, telling me I am out of the two 30 day supply prescriptions - one is over 60 days old, the other over 30 days old. Walgreens and CVS both have systems that permit setting notifications on individual prescriptions. Apparently Express Scripts isn’t smart enough to figure it out how to do that for their customers.

I cannot not use the generic brand of my medication because it does not agree with my body. However, I am being forced by Express Scripts to use the generic because they are denying my doctor's prior authorizations. My doctor has requested a plan override and they keep denying his requests. Now they have shipped my medicine without approval and have tried to deduct from my account the cost of this medicine. I have spent 3.5 hours on the phone with Express Scripts this week alone and the matter is still not settled. This time does not include the 2.5 hours my husband spent on the phone with them 2 months ago discussing this same matter.

To make a long story short, they said it takes 15 days to "process" the Doctor's fax extending my prescription. This is not acceptable. They told me it is better if he calls. I work in an environment where the physicians prefer to use a fax as it is a secure line, and it requires no "phone tree" waste of time getting to the "right person". No customer service at this place, really. You have to wait forever to get someone on the line, and then get fed a lot of BS about "processing time".

I have yet to have a good interaction with this company. My son has severe reflux with esophagitis (essentially his esophagus is eroding away) and has been on meds since he was 8 weeks old. When we switched to Express Scripts we had to obtain prior authorization to fill his medication since it was pricey, and I was assured when the paperwork came in I’d be reimbursed since my son could not go without his meds. I paid $330 out of pocket for just one month worth of meds. My doctor filled out all the necessary paperwork only to be denied and refused a reimbursement because the med needed to be mixed and refrigerated and could not be shipped... They didn’t know that before putting me through the whole process? So we switch over to a different med that came in powder packets and got authorization that my infant child could not swallow a pill or take a adult dose so this form/dosage was medically necessary.

My husband and my daughter received letters from Express Scripts stating a Tricare overpayment has been made to them and he owes ES $315 and she owes $1157. The letter continues to say that prescriptions were received after their eligibility for Tricare benefits ended. Not true at all. Has anyone else received these letters?

Express Scripts informed me today that the medicine which I have been taking for at least two years, is not available to be shipped to me. When I questioned them, they had no explanation. They said, "Wait for an unknown amount of time or see your doctor and get it locally." I’m a veteran who depends on Express Scripts to get medicine to me on time. I’m not sure why we need Express Scripts. They are a really bad company.

This is the company saga of consistent idiocrasy of the simple matter of required direct ordering through an e-script system from a Doctor's Office. This company's complete lack of figuring out a viable method of properly processing prescriptions, by a forced upon me Pharmacy, and in a timely manner for drugs that are necessary and required to maintain your health is completely devoid of a rational response. Plain and simple this company reaches a higher level of incompetency than any I have ever seen. They just cannot figure out how to properly and timely fill prescriptions. Sad when you are a pharmacy who can't figure out how to do your business.

Updated on 05/16/2019: I have, as of right now been on hold for 1hr 11 minutes 12 seconds. No one has come back on the line to let me know they haven't forgotten me or that they are still researching. Medical necessity requires my husband and I to take brand **. The generic causes severe joint and muscle pain. I've never gotten through a phone call yet without having to talk to a supervisor. In their system, they can't read each others notes, so every new person you talk to, you have to tell the whole story over to.

I have just spend 40 minutes with no results. My doctor prescribed a medication to take one at bedtime. I could only get 15 at a local pharmacy. I was first told there were retail restrictions. I got my doctor to call it in to Express Scripts. They put it on hold. I called back and was told I needed a pre authorization. My doctor called that in. I called back and was told they had the pre authorization and that it was going to ship. In three days I received another email that it was on hold. I called back and after holding for most of 40 minutes now they say they do not have the pre authorization. I wish they would let the doctor practice medicine!! They just need to fill it!!!

Been taking the same medication for 10+ years for migraines. The generic form does not work for me. Now they want the doctor to make a phone call getting prior authorization before prescribing medication. I don't see how this is saving money when now I'll just have to go to the emergency room for medication for my severe headaches. They deserve a minus instead of a one star.

Express Scripts are the worst. Express Scripts sent me an e-mail advising me to contact them so that they can send out my prescription. I was in the hospital and in the process of moving to a new address. Because I did not call them on time they went ahead and sent the prescription mail order to the old address. Now they're telling me I'm responsible for the medicine that was sent to the old address. I never contacted them to send the medicine out to me. Their procedure sucks. I don't even know what happened to the medicine that they sent out. It's lost in the mail somewhere.

I have been with Express Scripts for years and am required to get "maintenance drugs" by mail order. I have asthma and have to take one medication twice a day. I have had many issues with Express Scripts through the years but it seems to be getting worse. I went online to order a refill. In 60 days the price of the drug went up about $30 dollars. I am now having to spend in excess of $300 per refill. I ordered the drug and got the text verification that my order was being processed. I went back online 3 days later because I wanted to see if the drug had shipped. The order was listed as "drug not available" and nothing else.

I was forced into using Express Scripts by my insurance company. At 1st it wasn't any big deal. But as time went on they just became a harassing bunch of crooks. They call me about every six months to deny me and my wife our prescriptions because they say we owe them money normally under $3.00. We have to audit our account and fax them the documentation that we are not behind in payments and then fax it to them. They tell us we can avoid this interruption if we allow them access to our bank account for automatic payment. I tell that will never happen! I feel this is extortion and that they are preying on sick old people. Does anyone know if there is a class action lawsuit out there for this? I would like to join in on the suit. We have been waiting for my wife's heart medicine now for 45 days... This is crazy!!!

Express Scripts personnel are practicing medicine without a license. When a pharmacist or some non-medical glorified clerk decides you do not need your medicine prescribed by a licensed medical professional, they are practicing medicine without a license and should be open to medical malpractice lawsuits. It is beyond belief that I, with a heart disease, liver disease and now lung and gastric complications, have a pharmacist and clerks decide I need different medications to breathe and eat without discomfort. If I do not get these meds, my ADLs are complicated. Who are these people to decide my level of health? I am not being prescribed pain meds or any other medication that is controlled. I am being prescribed medicine to keep me out of the heart cath lab and allow me to lead as normal a life as possible.

I just switched to Express Scripts for my supplemental prescription insurance when I started on Medicare. The 1st person I talked to was actually sleeping during the call! I woke him up by saying "Are you there?" He was not following the call at all so I finally told him I was hanging up because it was so absurd. I ordered one prescription that is very necessary for my Parkinson's Disease on 7/5/18, that was a week ago and requested preferred 2-day shipping. As of today, the RX hasn't even been filled or mailed - I am currently on hold (42 minutes on the phone) and they say they are working on getting the Rx filled for me but I won't get it for at least 5 days - I guess 2-day shipping in Express Scripts means at least 5 days? I definitely would not chose this company going forward...

Saw my orthopedic surgeon July 5, 2018 for muscle pain issues after 2 total hip replacements. A gel prescription was ordered on that day. Prior Authorization was required and the doctor's office complied. A follow up call from dr's. office was made to me to confirm process was done. I am still waiting as of July 10, 2018. Never in all my years have I had such poor service. Joke is Express Scripts is trying to say it's my dr. office. No it's not. Poor poor poor service to customers.

I have been with Express Scripts since the beginning of 2018 and have few, if any, positive comments about the company. The only thing they seem to be able to get right is a refill I do myself, online! My current issue is... today for the second time I have had to tell Express Script about my change of physicians, and that any prescription refill requests, needs to go to this new physician. I have COPD and am on 3 different inhalers per day. Without these I cannot breathe, so when Express Scripts does not request a prescription refill from the correct physician, it delays my getting the medicine I need! I told the customer service rep today that even though I save a lot of money by going through Express Scripts for my medicine, IT'S NOT WORTH THE STRESS!

Just got a phone call (automated of course) from Express Scripts saying they denied my prior authorization. It does not matter that they authorized the same prescription the first part of the year. It is a simple drug that is on their formulary and yet they denied it. I had shoulder surgery the last part of 2017 and my shoulder is still stiff and I still have a small tear in my shoulder. The drug is simply the generic for ** to keep my shoulder moving. I have suffered with my shoulder for 2 months because they refuse to fill it. DO NOT USE THIS COMPANY. I will be changing ASAP. My husband has Humana for Medicare Prescription and has had to have the same drug and not had a problem with Humana.

I have been waiting almost 30 days from June 15 2018 to July 8 to get ** for my son disabled with schizophrenia. We live in a rural area in Arkansas and it takes me 1 hour to go to the pharmacy, therefore we have used Express Scripts mail pharmacy for several years without any problems until June 15, 2018, when I requested his refill on the internet and Express Scripts has been delaying this mail order medication. I have spent many hours calling Express Scripts every day and misleading Customer Service Reps, who do not always leave notes in his file, told me lies: They do not have this medication? They will ship this medication on June 30, July 3, July 11, July 12, July 15, maybe tomorrow. They lied to create chaos and confusion and so much pain and anxiety on the customers.

When I call ALWAYS be on hold 20+ minutes! Unable to register on their website. Always get error "Unable to confirm your identity. Please call for assistance". This gotta be the worst company in America to deal with!!!

The worst company I've had to deal with. They sends whatever medication they wants to send other than what the patient needs. Last year they kept messing up my medication by sending me the wrong meds, finally had my doctor and Express Scripts to talk to each other to make sure everything were good. Well today I open up what I thought was one of the 3 refills I had remaining, come to find out it was the wrong medication. Call Express Scripts, the first representative were clueless, the second was rather rude and not caring. There is a prior authorization on Express Scripts files for the correct medication and still send me the wrong meds. How can Express Scripts tell me they sent the correct meds when it's not what's on the prior authorization form the doctors sent them which they stated I needed stemming from last year. I wish there were another company out there other than Express Scripts, they are truly worthless!

Express Scripts is consistently TERRIBLE. Whenever I call in for a prescription renewal there is a problem. It NEVER arrives on time. I always run out of medicine and their response is "The prescription is pending." Their internal systems are unnecessarily multi-layered. Before a prescription is filled, Express Scripts goes through four or more channels: the user, the physician, the user, the back pharmacy and or the local pharmacy and each call requires a call back. I called to complain about the delays and I was put on hold. I want to change to a local pharmacy but my insurance company holds me hostage to an inferior provider. SHAME, SHAME, SHAME!

If I could give zero stars I would. I'm forced to use these idiots because of my insurance. I spent a ridiculous amount of time and effort setting my husband and I up, correcting errors the pharmacist should have caught. About 3 years later I still find they have difficulty getting things right. I put a couple prescriptions on hold asking they NOT be auto filled... (found the note I made to that effect in my med box)... Called when they sent them anyway... because MD renewed. They felt the need to send without calling me to see if I needed them. Received a cream that had a pretty short expiration date meaning it would never get used, so that was $90 wasted. I'm an RN that worked ICU for 39 years and am appalled at how inefficient and reckless this operation runs.

I decided to try Express Scripts for the first time on June 20, 2018. I checked the status the next day, it said waiting on Dr. approval. I called my Dr. They had already faxed the approval. Waited one week, checked status again. Said the same thing. I messaged them. Next day called them to cancel my script since it had been over a week. Will buy from local pharmacy since I get my meds when I need them. This place is not very customer friendly.

If I could give no stars I would. I am forced to use Express Scripts because of Tricare. My doctor has been trying to get the brand ** for me because the generic doesn’t work. They have called prior authorization and talked to them and thought it was approved. Express Scripts tells me today that they faxed forms to my doctor to fill out to get the ** approved. A Lie. My doctor never received a fax from them.

They constantly get my scripts wrong. They send ones I no longer take, and don't send what I actually need. The phone tree is a nightmare and hangs up on me four or five times before I can finally get through to a human being. They say they sent info to my doctor but they didn't. Then they send the wrong prescription. It is dangerous to stop taking my medication cold turkey, but I'm almost out and they still haven't fixed it. I asked them to expedite the shipping once it comes in since it was their error...and they can't. I have to wait until they notify me that the prescription is in, and then I am supposed to call them and ask for the expedited shipping...except when I've done that in the past, they can't expedite it because it's already gone to be filled! And calling them is hours out of my day.

This is, by far, the most incompetent company I have ever had the displeasure of dealing with. I have been going circles with them for over a month now regarding an injectable script that I have. They have failed to ship my medicine out to me over and over again, to the point where I have been out of my med for over a month. They continue to say something is missing from the doctor's instructions - I have had my doctor resubmit the script MULTIPLE times, including calling this company themselves to clarify. Nothing is missing.

It's only when I post a public review do I get results & that is really sad. I've had issues with this company for too many years now. This time they canceled my scripts in just less than a week because my doctor's office didn't call for verification of signature, regardless of the fact that I TOLD them I had been in touch less than 24 hours prior to them canceling my medications. They didn't even notify me they were canceling them, not when I told the rep I just called my docs nor by e-mail... I had been online checking things on a daily basis & was shocked to see the information! When I spoke to a rep this time, she told me they don't have to hold onto scripts for "that" long.

Reliance Standard was told they would cover my prescription. Three times I talk to them three different people told me they would pay for it. So after a big runaround claim forms pharmacy signatures then they told me they're not paying it. Call them. The lady doesn't have a clue. On the phone for an hour she was going to check on something and hung up on me. Worst Insurance ever. Stay clear of these two.

Back and Forth with my Doctor and Express Scripts for Medication for **. My doctor did a justification for prescription, but Express Scripts denied. Instead only option is to purchase a much more expensive cream. They won't pay anything on the Shingles inoculation because I'm not 62. I ordered ** from China for $11.00 online (no prescription). Express Scripts is all about how much they can make and they don't care about people needing prescriptions.

My husband has been on one medication for a number of years just fine. Now suddenly they insist that there might be a POTENTIALLY SAFER drug that he needs to try. This would be fine if the copay was still $5 but the new drug copay is $26.40. Express Scripts blames the employer but the employer states they don't tell Express Scripts what to do, they just hire them to manage the program as they see fit. Prior to this, Express Scripts took a 90 day RX for $5 and made the new rule 83 days for $5. They are shorting the patient 1 week every 3 months and pocketing the difference. Express Scripts does not care about the patient, only their bottom line (which is more money in their pockets) as the driving force to managing the prescriptions for thousands of people.

No wonder my doctor warned me about Express Scripts. I tried to renew a prescription and their website would not renew it until 90 days after it was previously filled. I called and said I would be out of it by then. After 3 phone calls, they agreed to renew it 3 weeks earlier. On that date, I checked their website and they changed it back to the later date. When I checked again on that date, they changed it to 2 days later. So now they say they will ship it 92 days after my last prescription was filled. So I will not receive it until when??? I will not use them ever again. Their prices are good, but their service is awful.

I am supposed to get 3 month of RX at a time which I have been getting for the past few years, last rx sent out had only 2 month for the same price. I called Express Scripts numerous times, my doctor called also with no outcome. I am getting penalized by Express Scripts. I'm short one month and had to pay an extra $20.00. There is no reasoning with them. If I didn't have to go through them I wouldn't. This pharmacy is horrible. Nothing but trouble.

This company is a joke! If I could rate it -10 I would. They shipped to an old address after 7 months of shipping to the new one. When I called to find out where my blood pressure and asthma inhalers were they told me they shipped them to the old address and that if I wanted them to resend I had to pay another $200!!! It's just blood pressure and being able to breathe so I suppose I shouldn't get too upset! I'll never use this company again... In fact I hope they go out of business real soon so they don't rip off or potentially KILL someone again... Burn in hell Express Scripts!!!

Well today was the fourth error and my fourth experience with Express Scripts. The first one was when they did not notify me that my prescription needed renewal, had tried to contact the wrong doctor, and so failed to have it renewed, failed to notify me, and then therefore failed to send me my medication. I have an autoimmune disease and require injections biweekly and the result of missing my injections mean I get a bad flare up usually resulting in me not being able to walk. I will need this medication for the rest of my life to function and slow the disease progression.

Well here we go again, last month had a struggle with my husband's medications, had to go to RX to get some to hold and had to pay a higher price for it myself even though not our fault or our doctor's while the mess got fixed. So exhausted. I had to stand in line 1 hour hardly able to keep my eyes open. Well tonight I am resting from a long day at work and I get an automated message call that my Rx for myself for b I need to call them, not telling me what the issue is. Then after calling and waiting on line for a long period of time and then getting transferred again waiting another 20 minutes to talk to the pharmacist... My heart was literally racing. I was so stressed, here we go again for the millionth time... I felt like a boxer in a boxing ring. Every time an Rx gets filled there is an issue, I have to fight in the ring to get the issue fixed, even though I am not the one that caused it and they will be the death of me yet, I swear.

I had filled a Rx for a couple months. Went to pick up my refill and found out they are no longer going to cover it at all. But they said I could try using a different pharmacy. I transferred pharmacies and they still wouldn’t cover any of the cost! I had to jump through hoops for them and they still wouldn’t cover it. Worst insurance I’ve ever had.

Had the absolute worst experience trying to get a RX filled! I mailed the RX on May 10th one day after my Dr apt to the PO box Express Scripts provided. It did not get entered into the system until May 29th! It’s a controlled substance so has a 20 day limit on when the scripts can be written to filled. By the time they freaking entered into the system it expired!!! Told me to have my Dr send a new script. I CANNOT. Thanks Express Scripts for screwing me over. I knew back on May 10th when I mailed it I was leaving my job on the 25th. Never in a million years would have thought it would take this long for a mailed in RX to be out in the system.

Express Scripts still stinks!!! Had them a few years ago and had too many problems. Decided to pay higher prices and not use the service. Seems simple to order on-line and they come to your door, but hardly ever works that way. Now my company has made it almost impossible not to use them with the high deductibles. Ordered my scripts and apparently the prices were above my authorized limit. They sent an email (which I rarely check - no phone call). Found and opened the email and you need to log into your account to determine the problem. Found my password, logged back in, and found out I need to call them!!! Go to "Help" to find the number!! Furious!! Why not a phone call so I don't have to chase this down!!

Been on the phone for a total of 3 1/2 hours with this company. Dr called in a PA. Said that they didnt have any. Asked to speak to supervisor. Supervisor belittled me telling me they didnt have one. I work in the pharmacy field. Their lack of knowledge is truly disturbing. Called back a week later. Prior Auth has been there for a month and was magically found in the computer? Still awaiting my medication. Perhaps more to come on this review. Never updated on my end of medication being taken once a day.

I had major surgery and Express Scripts decided that my surgeon didn't know what he was doing and denied my blood clot medicine. When did Roger ** or Tim become Doctors? Who made Express Scripts God? If I die from a blood clot my Attorney has the power to sue Express Scripts on my behalf of my estate. Express Scripts is a fraudulent company. Complain to your Attorney General!

Had never seen anything like in all of the many times I have been buying on any website whether it's medicines or other things. This company has the worst customer service I have ever seen and I have dealt with bad online companies before. I placed and with this company on May 1 and didn't hear from them until Wednesday the 23 of May-2018 when they told me the medication was on its way and that I was going to received it in 3 to 5 days. Today I called their customer services to find out about whether they have sent it or not and now they just told me it will not be ship until next Tuesday and that is going to take from 7 to 10 days for me to received it. I am giving them 1 star because there isn't any way to give them last.

We went on a vacation in March 2018, 800 miles from home. My wife forgot one of her prescriptions which is a pain med as well as a psychotic medication. The doctor said she could not stop taking this medication for 7 days, so she called in a prescription to a Walgreens in the area. When we picked up the prescription, after presenting the card, we were told Express Scripts would not cover it because it was too soon to order. We paid out of pocket so she would have it during our stay. Upon returning home, we filed a request for reimbursement. We have been denied four (4) times with the explanation that we should have had the pharmacy call for an emergency order. Who knows this stuff?? Service from this company has gone downhill every year, but we cannot use anyone else due to my company's health plan. They SUCK!!!

I am trying to use Express Scripts once again but they make it so impossible to deal with! I know as does my doctor when I have no refills so my doctor calls them in not once but over 2-times. They make it so hard on you to get your meds as they say they didn't get the new RX but online I can see they got it so whomever I get in C.S. has no idea what they are talking about! I have to make so many calls when it is time to get my meds that w/ this co. they will come late, I quit them once and it looks like I am gonna be forced once again to go to my pharmacy and just say no to Express Scripts and there is nothing about them that even resembles a good place to get your prescriptions. I'll call Tri-care and let them know how bad this service is!

Ok so I decided to spend less money and get a 3 months supply. Bad mistake!! I paid 12 bucks to have it shipped in 2 days. It took 2 weeks. I had to keep calling them every day. They said they needed my Dr to approve. They said they didn't get it and they did. My Dr called them every day for a week. The second prescription was the same process. They said they are waiting for Dr. So it finally got processed and the idiots shipped it to the wrong address so once again I have to go probably 2 weeks without it. I can get it at the local pharmacy but have to pay full price. Why would I do that. That's why I'm trying to get it online to save money!!! Unbelievable. This company should not be doing business. I told them if I get sick I will sue them then the idiots said they had to disconnect the call. Wtf it's wrong with this company.

2 month rule applied which I was unaware so I paid full price and then they would not apply this $800.00 toward my deductible! Penalized twice and they haven't resolved this issue. I would suggest we all file complaints with the Insurance Commissioner in your state - info is online.

My doctor ordered some rxs for me. The did not work, so I placed them on hold as I had done before with other rxs. Express Scripts sent them anyways. I returned them to sender. When I called to talk to a customer service rep because they locked me out of my account repeatedly with no explanation, the first customer service rep she wasted over an hour of my time trying to resolve the issue to no avail and was completely incompetent (Alzheimer's level incompetent). The second customer service rep said for me to call again in two weeks to see if the rx had been returned after sucking an hour of my life away. I then sent a not so nice email. They called me, and admitted to me that the accounts created the year mine was had a flaw and would lock me out, but will not be crediting my account for the RX because I didn't tell them I was sending it back.

Express Scripts is completely unreliable and doesn’t make any effort to take care of its customers. I need a specialty drug and am required to use the pharmacy that my employer uses, so when I needed to change over to them, they came back with the information about needing a specialty pharmacy. That’s completely fine, but the fact that it’s a maintenance medication that I need to take or risk going back to an ER and needing surgery, and that I’m requesting a refill, there should at least be some sense of importance on keeping me updated on the refill process.

I take four long term medications. Express Script recently sent me an email, telling me I HAVE to get a 90 day supply. That is all well and good BUT they are also forcing me to use either mail order or a certain pharmacy. One to be exact. I am happy with the pharmacy I am using and don't understand how this is legal. If I do not do as I am told, I am threatened with having to pay full price for my prescriptions. Is this right?

Just returned from emergency ER visit (2 hour round trip -- live in remote rural area) because Express Scripts would not allow me to get a local pharmacy override for just 1 bottle of insulin. Unfortunately I dropped my last vial of insulin while filling my pump and thought I had enough to cover me while I waited for overnight delivery... And waited... And waited. Checked online and the order had still not been processed after several days. WTF? Calls to Express Scripts are a complete waste of time -- called once and was told to have a local pharmacy get override. Local pharmacy was authorized $800 price for 3 bottles, or $260 for one 10ml bottle. Called Express Scripts again and was told to repeat the process and surely the override would work. Nope.

Feels like a giant shell game of find the pea. Doctors hate dealing with them and lately they have been changing typical prescription cycles from 30 days to 16 or 8, effectively doubling and quadrupling pricing. If you doctor writes you a 30 day supply they don't see it that way. Nuts. Seems like the only customer they care about out there corporate customer board of directors. Certainly not the employees who use the service.

I would never even give this company 1 star, they should have negative stars... How can this company stay in business. I have been trying to switch over my pharmacy prescription to mail order for over a month. I got a note in the mail saying I had to contact them and come to find out even though I had 9 months of prescriptions, they only allowed two. Then you had to contact this incompetent, horrible company. I spoke with a various number of reps that said different things as to why my prescription could not be filled. I contacted my Doctor's office, who told me different reasons.

How does this company stay in business? I finally came to the end of my patience and decided after 3 years of problems with the company to write a bad review. I was surprised to find that others have experienced similar problems and that even the employees do not give the company a good rating. The only reason I stay with the company is that they cover another 20% of what my plan does not cover. This makes a big difference since I am already paying for my plan. However, the problems I have experienced makes me earn the 20% by numerous phone calls regarding problems with filling meds, delivery delays, wrong billing, etc. Why isn't the government doing something about this company?

Over 40 times in 2 years have I either NOT gotten my prescription, gotten the WRONG prescription or have been overcharged. Although my doctor always puts in 3 months supplies being this is a lifelong drug and that I get discounted by not doing month to month they CONSTANTLY send me 1 month at full price. I call and speak to uninterested people who put me on hold for hours until half the time I give up and just pay full price or get the runaround for hours (today was 3). And then the same problem the next month. I really hope the ConsumerAffairs looks into these complaints as opposed to this just being a Yelp complaint.

Anyone say class action lawsuit!!?? This is the worst company on the face of the Earth! I have been taking the same medication for migraines for a long time. I get them 3-4 times a week, sometimes more. I have tried every other medication. If I don't take the med then I suffer for days on end! They want to limit me to 8 pills a month. I had prior authorization in December when the Dr. called it in with refills. Now trying to get the refills, I get nothing but a runaround. For a month I have been trying to get this refilled. They finally told me that I need prior authorization...even for a refill. I had Customer service called my Dr. first thing in the morning on Tuesday, I called the Dr's office at the 3:00 in the afternoon to make sure it was taken care of and they said yes.

We were charged $20 for a medication that was previously free. When I inquired I was informed that this was a penalty for picking up my medication, and that I needed to opt-out. I was able to get the pharmacy to refund the month after about 30 minutes on the phone with Blue Cross and Express Scripts. I can only imagine the tens of thousands of people getting charged for doing the obvious, and picking up their scripts at their local pharmacy. This is a shady practice, and there is no reason for it. I hope someone considers legal action.

My wife's employer changed to this company at the beginning of the year which was a great mistake. Most of her co-workers have since constantly complained about Express Scripts and their service. Unfortunately, I have experienced first the lack of customer service from a company that seems more concern about its on well-being than its customers. When I went to my usual pharmacy to pick up my prescriptions, I found out that they would not approve any of them. I called the company and was told to my surprise with no prior notice that there is only one pharmacy chain in the city that they would approve my prescription for local refill. I had to have my doctor call the prescriptions to that store and then the fun began.

I've called them and went online both, try to find a way not to send scripts until I request them. They send them whether I need them or not. They constantly send reminders to have me call my Dr. office for refills. These people are the biggest drug pushers there are. Once a script is received, they drive them down your throat! Next time I see my rheumatologist, I'm going back to having them filled at pharmacy. Even if I have to go every month. I have meds in cupboard that I no longer take but they send them so they can bill me for them! What a scam. -5 stars.

I visited my doctor April 20th. She told me to stop taking **. I called Express Scripts when I got home from the doctor's office and told them to NOT refill my **. I received an email today, April 27, that my prescription had been filled. I called them again and stated I had told them to NOT refill that prescription but they filled it anyway and charged my account. I want my money back for this prescription and I will refuse to accept it when the mail is delivered!

If I could give them a minus five stars I would. Their current fiasco is a website that will not let you sign on. When you try to reset your password it does not recognize you as a long time customer. I had to call their helpline to reset my password. Now it does not work. They continue to claim they fax my providers but no fax was received. This has happened so many times to different providers that I feel they are just overworked and lying.

Where do I begin... I take specialty medications which get filled by Accredo, a division of Express Scripts. Accredo reps really hate the Express Scripts call center. So, I had a specialty medication that falls under Express Scripts Specialty, not Accredo specialty, of which I had no idea existed. Express filled a rather expensive medication about $10,000 worth, and shipped to my home in NY, where I haven't lived in 10 years. They had it rerouted to San Francisco, and well it was lost. They ended up calling me and emergency script into Walgreens.

My company recently changed our prescription drug coverage. I called to set up Express Scripts and at first it seemed easy. They had the prescriptions I needed to refill already listed. I gave them the physician's name to call to verify. The physician wasn't returning their call to validate the prescription - not Express Script's fault. Express Script kept auto dialing me to ask me to reach out to my provider or provide another provider name. On the third auto dialing call, I requested to speak to a representative. I explained that the auto-dialing service called me because my provider wasn't being timely. I asked if I could give the representative another provider name and contact information.

I am charged a 300.00 fee for ** because I refuse to set up auto ship. The Rep I talked to on the phone was so unprofessional it was actually comical. She actually told me that I had to give her my credit card information first before she could give me a price. I called today to get the prescription transferred to my local pharmacy because I do not trust Express Scripts with my credit card. The Rep had music so loud that I could not understand her besides the fact that she could not pronounce the medication that I inquired about and I had to make her spell it so I knew she had the correct one. Both times I had to ask for a supervisor to finish my call.

First time using Express Scripts and I completely REGRET it!!! Decided to give them a try since for whatever reason I couldn’t get a 3 month supply of my birth control through my local pharmacy (Walgreens). I was sent the generic form of a birth control that gives me terrible side effects: nausea, dizziness, etc. Why they sent me the generic form, I have no clue. My insurance company pays for the specific brand birth control at 100% with 0 patient responsibility. I got a 3 month supply. Called them immediately when I got it and told them I can’t/won’t use it. So now here I am trying to order my regular birth control through Walgreens and they contact telling me that it’s too soon for me to get a refill of my birth control because I just got a 3 month supply.

According to Express Scripts' personnel they are charging a surcharge on category one disabled veterans. For years Express Scripts has sent medication to disabled veterans without a surcharge. Since February they are charging the higher fee without any notice to veterans about the change in fees. It only shows up after you get the meds and they charge it to a credit card. This is upsetting to me as a disabled veteran that I had no notice before I purchased the medication.

The cost to purchase my DME required glucose test. Scripts are cheaper to purchase on Amazon than the copay. I pay with my company's new PBM Express Scripts. The cost I pay for 100 strips on Amazon is 1/2 the amount of the copay that Express Scripts gave to my local retail pharmacy. Claiming what they gave my retail pharmacy as a copay was 30 percent of the true cost making the Express Scripts "true cost" over 5 times the cost I get from Amazon for the same quantity and product.

I've used this pharmacy for the past couple of years without much issue. Last month (March), using the automated refill service, I was shocked to hear a very large copay amount quoted, for the first time. I then spoke to a customer service agent to double check. He blamed a computer glitch, said he'd open an IT ticket, reassured me that all looked the same with my insurance on their end, and processed my order. I asked to verify that I would not be receiving a huge bill, and he assured me I would not. That was untrue, and I've received a large nasty surprise invoice. Apparently there was an issue, one which I COULD have resolved if I'd been told about it - and one that only Accredo knew about.

My company switched to Express Scripts in January. I have been trying to get my mail order prescription for a month and a half for a medication that I've had no issues getting for 35 years! Every time I call I am passed from rep to rep and eventually back to the first rep. Each call takes several hours and all I get is empty promises and am told "it will take x days" to get through our system. X days pass and there is no resolution or communication and I have to call back. I had to get 2 short-term supplies so far from a local pharmacy that I needed to pay for out of pocket. Why can't they get their act together? Utterly useless!

I hate having to use this company. I went from paying zero filling fee at Costco (company pays first 7 dollars) to having to pay for a filling fee from these idiots. I have never had such a rude experience with a pharmacy. They decide to act like my doctor when I renew and last time I blew a gasket. Oh and the auto refill that I declined I get calls telling me I am on auto refill. You can imagine how well that went down. I can't wait until we don't have to use this "pharmacy". Why should any company mandate where I buy my drugs from? I pay the premiums not them. It should be illegal.

When trying to get a malaria prescription filled (going to Africa for 3 months), I was on the phone for 2 hours, transferred to at least six people while having to explain my situation from the beginning each time, with six different (sometime contradictory) answers. Have yet to get my script fully filled. The very convoluted back-and-forth was similar the last time my doctor prescribed malaria prophylaxis. Lesson finally learned -- next time I need malaria meds, I will get them without going through my insurance (which begs the question--why pay for a service I can't use?) To be fair, most mail-order scripts are filled effortlessly.

We have had to use Express Scripts and Accredo for years now and I HATE IT. You get a different story every time you talk to someone. My husband spend a few HOURS on the phone one day. Was told an amount due, so he paid it. Got an email this week stating we over 2 grand more. Huh? No. That is not what we were told. So now fighting with them about this amount. Seems like no one there has a brain. Really wish my insurance company would work with someone else.

I received a call from Express Scripts explaining that the denial of coverage for my prescription is automatic under Medicare Part D Rules. I asked why it had been covered for over 10 years and then suddenly denied? The representative told me that my insurance coverage had been switched in January. I’m still trying to figure that out. The representative contacted my Dr and helped me file an appeal. With Medicare. I received a message today telling me that My medication was once again covered. Much appreciated

When my order did not arrive after 17 days of being placed, I called their "customer support" and was told that indeed my order was lost, and would be replaced, and shipped immediately. The rep. who was so hard to understand because he barely spoke English, apologized over and over for the inconvenience and assured me he would fix this (at least I think that's what he said). BUT, to do so, he would have to use one of my REFILLS, but there would be no charge for the EXPEDITED SHIPPING. Well since this is the medication I take to get my heart to beat correctly, I thought WOW really, your gonna do that for me? How sweet!!!

Not unusual to go to the Pharmacy to find out your prescription isn't covered. Will make you and your Doctor go through a long process to get it covered. That is if they cover it in the first place. Don't waste your time. They look cheap for a reason.

Express Scripts is new for me this month. Had my appt with my MD and he sent my meds over. Express Scripts is supposed to be cheaper than any local pharmacies. However they are NOT! A 3 month supply of a generic medicine that I've taken for the past 6 years was $500.00. I am so upset and all the customer service rep could say was, "I'm so sorry." NO ONE called me to ok this charge, they just processed it and mailed my meds! Said I had email set as my preference to be contacted, however I wasn't contacted that way either! My local pharmacy is $47 dollars cheaper monthly for this same medicine. They just robbed me of $140. She just kept blaming my medical doctor and that I haven't met my deductible.

I have only been with Express Scripts for 6 months, but have had constant headaches while attempting to have prescriptions transferred and filled. When speaking to a representative, I am constantly being told incorrect information regarding steps I need to resolve an issue, that information was overlooked on their end that caused prescriptions not to be processed, and being told that the information I am providing is incorrect, despite it being correct and confirmed by my online account and other documents. In addition, I am being charged 3x the amount for a medication that I previously received through Solara Medical Supplies. Out of all the people I have spoke with, only 2 have taken the time to actually listen and fix the issue, rather than assume, put me on hold and then hang up, interrupt me, and stick to a script rather which gets us nowhere.

Our family doctor sent in a request for my husband's **. In the past they sent the generic and it hasn't been as effective as the Brand name that he received the very first time. A pharmacist called our doctor’s office questioning why it had to be brand necessary so they called us to find out why and I explained that the generic doesn't work as effectively as the Brand name on his stomach issues. Today I received an email from good old Express Scripts saying they will not fill the order, we need to chose a different medication. Who do these people think they are, they are not doctors and if my PCP says Brand necessary then I should receive Brand necessary and not have them calling the doctor’s office harassing them. Medco was so amazing and I really do miss them. This Express Script Company needs to be put in their place. They don't have a MD or DO after their name like the one prescribing the medication does.

When CVS had the contract things were great. Now they can't keep my drugs in stock and they cancel the script and tell me to go to Walgreens to get it filled. Then they get the drug in stock and tell me I need a new script to get it filled. I ask for a complaint line or phone number to the contract administrator and they act like they have no idea what that would be.

Have waited over a month for a prescription to get started through an Express Scripts specialty pharmacy. Called two weeks ago and was told my insurance had authorized the medication and it would be on its way. Called again today since I haven't seen it yet and was told they just got the prescription order yesterday. When I mentioned I had been told something different two weeks ago, I was told it was in process and would take at least four more days to verify the authorization from my insurance. I have the call recorded from two weeks ago saying it was authorized and I have a letter received 5 days ago from my insurance company saying it should be in its way. These people are a joke! While they sit back and waste time I'm here with a body that's getting worse by the day without medications. By the time I get the meds it may be too late to help me.

Horrible customer service. I spent one hour on one day and another hour on another day to resolve a prescription claim denial. Took me that long to find out that they just needed the doctor’s address and phone number. They then refused to take this information over the phone - had to be in writing. This would not have bothered me except that 1) I spent two hours of my valuable time with them already, 2) I was repeatedly transferred to the wrong department when I called, 3) I had originally submitted the claim based on a claim form they sent me which made no reference to needing the dr’s address and phone number, 4) I had called the claim department when I was completing the form to make sure I was submitting everything they needed, 5) when I asked if I could give them the info over the phone or by email they refused to accept it in this manner. Horrible, horrible experience!!! So glad my company discontinued services with them.

Filled eye script locally; item popped up on Express Scripts site promoting money savings if filled through them. Pressed the order button with a response that a request will be sent to the doctor's office. Dr. appt following week; still "Awaiting Dr approval" status. Dr. said he signed and sent a response & showed me the signed paperwork from Express Scripts. 2 Days later still pending status. Called Express Scripts again, reluctantly provided details of what was missing. They said script did not have dosage or directions. Called Dr again, nurse says she caught mistake already and had sent off updated script and eye drop dosage of "1 drop twice a day". Checked Express Scripts again & still pending. Another email asking why. Email says Dr never sent anything and now require new prescription & provided mailing address. Back to the Dr. again.

My husband sent in a Script from his Doctor for a 90 medication. Express Scripts received the script and advised us that the script was received and being filled. When filled they only mailed 45 pills even though the script was for 90 days. My husband called and they advised they would send out the remaining 45 pills. When he went to refill the remaining he was then told that the Dr. had to call in a Coverage Review and that they couldn't fill his script till June which means he would be without meds till June. We got this woman Gene who "took care of this issue" told us she would have the pills filled and sent out. And that we needed to get our dr. to call for the Coverage Review.

They only care about you as long as they make money off of you. They've called me before to say that I should allow them to mail my blood pressure medications to my house rather than me having to stop at the pharmacy. I told them it's not necessary because my pharmacy is right next to my house and there have been many times that my mail ends up at other people's houses. Today, I stopped at my pharmacy to pick up my refill only to find out that it has been denied by my insurance provider because it "has" to be mailed.

I am new to Express Scripts and take a medication daily that requires a new Prescription every 90 days. I sent my prescription to Express Scripts and within 24 hours it shipped out without me being able to stop it or cancel when I realized the copay was $200. I called 5 times to resolve the issue. The first time was told we canceled it, "You won't be receiving it." Then days later find out it cannot be canceled, it shipped and even if I refuse delivery I still am responsible to pay the copay for $200. I've never had to pay for this medication or a copay so I was surprised it was $200.

My doctor called in my prescription to Express Scripts, for some reason. No one informed me; Express Scripts never contacted me. My doctor's office assured me everything was all set, repeatedly. They genuinely thought the prescription had been sent through. I contacted Express Scripts, two days later, only to discover that they apparently needed more information from my doctor. They never contacted him either, and if I hadn't called, spent 10 minutes on their automated customer service line trying to find a person to talk to, I'm not sure anything would have happened. At this point, I am out of a medication that I require for a chronic and debilitating medical condition. The customer service rep gets the pharmacist on the line, who tells me my doctor did send in the approval, but they still need more information, and once they receive my medical information, then they will decide IF they accept my doctor's prescription.

I sent Express Scripts a prescription for **. I went on their website "Price a Medication" & it stated that the cost was $11.75 for a 3 month supply of Brand Name. It was a nightmare when the email came & it said the actual price was $943.10 for the generic. I have called 9 customer service reps/supervisors to resolve this. Brenda told me on 3/31 that they would send me a mailer to send back the medication & once they received it, they would credit my HSA the $943.10. Imagine my horror when I received a message on my answering machine yesterday saying the mailer was denied & if the customer called to give her instructions on the proper disposal of the $943.10 medication. OMG! They are trying to blame it on me that I have a $1000 limit before they have to contact me.

I first started with Express Scripts last year! I was unable to log into the main website after creating an account. I was able to log into the mobile site. I have switched insurance carriers recently and unfortunately, they are using this company as well. I tried to relog into my account and surprise surprise I get the same 999 error I have been getting for the past year. When I use the mobile app it will not let me switch to the new plan I am on it tells me to log onto the web page. I spent over an hour on the phone last year and was told that it was a MAC problem, then it was a Firefox problem. I have used both Mac an PC, Chrome, Firefox, and Safari and every time I get 9999 error. Will someone please resolve this so I can get my needed prescriptions!

Get on with my old acct. They said I wasn't in the system even after I gave my SS#. I do not have an ID # or even a card from Express Scripts. I got started on this program after my husband retired from USAF. I have been getting my blood pressure meds from this company for MANY years. I really wanted to talk to a REAL person. I am a little frustrated with so much automation.

I am using them because my insurance requires me. Customer service is a runaround and you have to go through so many prompts to talk to someone you end up forgetting why you called. They say they reach out to your Dr's office but the Dr's have no reference. They do everything taking their sweet time and have no regard for the patient or their need for medicine. If you're not required to use them DON'T.

In May 2017 I set up EFT Premium Payments from my checking account. Express Scripts withdrew my premiums each month. In January they sent me a letter stating that I was being disenrolled due to failure to pay premiums. My bank records indicate they took monthly premium payments from May 2017 thru February 2018. At first I called Customer Service to correct the situation. After multiple daily calls for 2 weeks it was determined on each call that I did pay premiums on time every month but for some reason that they couldn't understand why there was a discrepancy. Also each agent said they would expedite my case but later I found out they didn't expedite anything.

A service rep called me to resolve the issue to my satisfaction. I shall have my medication before my trip.

I never get my prescriptions on time!! They always have an excuse! I get a different answer from every person that I talk to. No matter when my Doctor sends them my prescriptions I never get them on time. I always go for at least a week without my medications. They always say I owe money! I pay it then I will have a credit! This is the worse company I have ever dealt with! If you don’t have to use them don’t! They always say, "Your prescriptions are on their way", I call the next day, "Oh they haven’t been sent out yet". They are very unorganized! They don’t know what they are doing! Customer service is horrible. I would like to know who is getting a cut back from us having to use them!!! I would rather pay full price for my prescriptions then have to deal with this company!! I have nothing nice to say about them. They SUCK!!!

I take care of my 86-year-old mom. I have been her authorized caregiver for 10 years. STUPID Express Scripts has forgotten that or misplaced the information. I set up her account and it is now locked and they will not unlock it as they want her to verify online that I am who I am. Excuse me but she could not even use a computer if she tried... And there is no internet at her assisted living home. So now I have to keep calling every time and wait on the stupid phone which will not give me a human easily. I want to charge them for MY TIME!!!! HATE THEM they suck so bad!!!

I am a beneficiary of Tricare Insurance through the Department of Defense and since this merger with Express Scripts my mail order prescriptions have gone up. I am now being charged for my prescriptions as before I never was! Again this is just a way for BIG PHARMA TO GOUGE THE PUBLIC WITH REGARD TO DRUGS DEVELOPED WITH GOVERNMENT GRANTS!

The worst customer service I've ever dealt with in my life!!! It takes 4-5 calls to finally get meds sent and then they say they are expediting the order but they do not! So end up having to call dr And get prescription filled by Walgreens and have to pay for It!!! When meds should be free! What if the meds are life or death for someone??? Not cool! They are terrible!!!

Where do I start? The one migraine medication that keeps me out of the ER costs $1000.00 for 30 pills. Generic is different, so every six months I sell my soul to Express Scripts to get a prior authorization. One authorization for the medication and another authorization for the quantity override. EVERY STINKING SIX MONTHS I go through the same thing. My health hasn't changed a bit and I'm on the same meds. The doctor's office fills it out and it's denied. Let the lies begin! EE denies they ever talked to my doctor's. If even one question is answered incorrectly, it's denied and we start all over again. And don't get me started on their antiquated phone system.

I had to use this thieving company in the past, then my company changed providers, the new company was much better, now I am forced to use this extremely rude and overpriced company again. Express Scripts is the most overpriced prescription service there is, not only is the benefit the most expensive, they are gouging the patients for prescription service. I have been paying $60.00 for a three month supply, now that I have been forced to use this company again, I have to pay $300.00 for the same prescription, and the customer service representative is extremely rude, and can not provide a date when they will ship out the medicine even though they have charged me for the medicine, and they can not provide an order number for you to be able to track my order. Every time you call in they can not find your account or order. THIS IS THE MOST OVERPRICED PRESCRIPTION SERVICE THAT THERE IS!

My sons, 21 and 23 are trying to sign up online so they can receive 90 prescription. It doesn't recognize either their Member ID # or social security number so they can set up an account to start getting prescriptions. We have a combo card, and the tiny information for Express Scripts doesn't list any member ID #. It lists and RX Bin and Rx PCN and an RXGRP. None of which work and like I said it won't even take their social security numbers.

Express Scripts continues to send me the wrong medications and then bill me for it. When I call I get a different answer depending on who I talk to. I require a name brand medication because I have adverse reactions to the generic. Express Scripts purposely ignores this and ignores the prescription that states I require the name brand and sends me something else. And then they send me a bill! Very frustrating.

If I could give Express Scripts negative stars I would. Hands down the worst customer service I’ve ever had to deal with. Nobody knows what they’re doing and you get different information each time. I had to call in 8 different times in one night because I got told wrong information, I finally got to talk to someone who was able to help me, but was disconnected. Whenever I called back in the lady working couldn’t even pull up my account, after spelling my last name 10 times for her. After finally getting my script to you, I am told I would have to pay $20 to get it overnighted to me or I could pay $75 and pick it up at the pharmacy. I was told because my order processed doesn’t mean that it was shipped out and that after I was processed it would take 3-5 business days to get to me. It should not be this difficult to get birth control.

Very disappointed with the company. I recently switched my insurance and did not notice the pricing for prescriptions changed. I am now responsible for the full cost up to the deductible. My fault - I missed the details. When a prescription is written to Express Scripts - You can not find the price - at least it is not associated with the prescription. When I finally found a cost - I decided to cancel until I could work with my doctor on a different and more cost efficient medicine. There was not a way to cancel it on-line.

I have used Express Scripts for years. That being said, they are quite awful from their customer service to their 'express' prescription processing. They are so slooow! I have placed orders up to 2 weeks or more prior to running out & they still CANNOT seem to get it to me in time. It is so frustrating. There is no expediency with their processing of prescriptions. Obviously if it is prescribed by a physician, it is a NECESSARY item which probably needs to be taken ASAP. They should have a mandatory 2-day shipping on ALL orders, included with the already over priced pharmaceuticals. If you actually need your prescription, go to your local pharmacy & pay even more money.

On multiple occasions, my doctor has sent my inhaler Rx info to this awful company in quantities of (3) because of the price break - it's $75 for (3), but $115 for (2). Each time it's been sent over, they have changed it to (2), claiming 'that's how it was sent over' or 'that's how it was written' and billing me for the higher amount. I've called my doctor's office on multiple occasions, upset that they've sent the Rx over incorrectly, but the reality is that Express Scripts is translating the order incorrectly.

I finally got the first of three medications. Evidently Express Scripts does read this site. The day after I posted my complaint a very nice gentleman from Express Scripts called me and ask to work with me to resolve the matter. After a couple of phone conversations, he called back to say that the problems had been resolved and they were going to overnight the first prescription to me. Express Scripts insists that they have to do it this way because of the 'prior authorization' clause in my insurance policy. However, I would like to point out to Express Scripts that doctors and their nurses don't have the time to continually be on the phone with them about every prescription they write! Now we have to go through the same process with the other two prescriptions that Express Scripts has denied. Overall I can say that Express Scripts has worked with me to this point, but we will see what the future holds.

Another day another issue with this company. Seriously you all have one job, fill prescriptions and you can’t even do that correctly. I called Saturday after spending 25 minutes chatting with a agent on your website. All I wanted to do was to refill my prescription that I have been on for 4+ years, but wouldn’t you know I get the amazing opportunity to call and spend 25+ minutes on hold because since every time I order you send twice what I need. My prescription have been “discontinued”. Like I said I was on hold while the representative talked to a pharmacy tech to get my prescription back. Somehow got disconnected and wouldn’t you know I GOT TO GO THROUGH THE ENTIRE PROCESS over again with a second agent. Neither membership service representatives seemed thrilled to help, but then again I wouldn’t be either if I was yelled at all day by angry customers.

I used Express Scripts for years. I never had a problem until now. I used to pay for my prescriptions with my HSA card. Unfortunately, my employer has issues depositing my money into the account on occasion. I had a couple prescriptions charged without the funds to pay in the account. I did get those paid off so no problem there. I switched to my debit card through my checking account to pay so it wouldn't happen again. I enrolled in their extended payment plan where I could pay for my meds over 3 months. I've used this for my last several refills without a problem. I go to place my next refill and was told they denied my extended payment plan payments, saying I'd have to pay my meds up front before I can enroll again. They did not give me a reason for this. Even if I didn't have funds in my bank they still would've gotten paid regardless because my bank would have covered it and then I'd have to deal with the bank's fees, not them.

Tried to fill doc Rx for post op pain management med at approved supplier (Walgreens). Couldn't fill post op meds w/out prior approval(?) Still waiting 2 days later for adjuster to ok. Glad I didn't end up needing them.

My infant son needed to be put on a medication for reflux. We were originally getting the suspension from a local retail pharmacy, but after three fills Express Scripts forces you to use the home delivery or the copay cost goes up. We were getting a one month supply because once the medication is mixed, it was only good for 30 days. Express Scripts says it's more cost effective to go through them because they give you a 90 day supply and it's less. When I called to tell them that the medication they were sending for my son was only good for 30 days once it was mixed, so sending me a 90 day supply would be pointless unless they send it to me and I do the mixing. I was told they don't do that, they have to mix the medication there and send it to me.

I was prescribed a certain medication that I have been taking for years. Now I’m told there is a generic brand and am forced to take it. After bad results from the generic brand my doctor ordered name brand only. Express Scripts refuse to give me the name brand unless I pay full price for it. It is also a known fact that the generic even cost more than the name brand but still they will not cover it. There is no doubt in my mind that Express Scripts receives back door kickbacks for this practice. Even though my doctor, which is licensed to practice medicine and sees me regular knows what is going on with me; Express Scripts seems to enjoy practicing medicine without a license and putting people’s lives in danger. I only hope one day someone files a lawsuit against Express Scripts for their business practices.

I was prescribed a certain medicine and needed to change to a similar but different prescription. I got the name brand script written out to me and called Express Scripts about the Prior Authorization. They told me I needed to get the preferred brand (generic) which I was fine with. They told me I needed to call my doctor and have her rewrite the script for generic. I called my Dr. back and had her switch the prescription to generic. Called the pharmacy the next day to see if my script was ready. They told me that Express Scripts is now saying the brand name is preferred and Id have to call back to get the prescription switched back to the name brand. I called Express Scripts afterward and they told me there had been no prior authorization on the new medication and only for the medicine I was initially taking.

If you get high enough on the food chain there are people who can help you. The lower level pharmacy technicians and customer support people are not much help. Once your prescription is accepted express scripts is pretty solid, but I can only give four starts instead of five as the setup process is pretty painful.

I have found no benefits at all to home delivery, and found that many of our needed prescriptions have no cost assistance at all. My son has asthma and has required steroid medications for years. None of our "optional" medicines are covered. Another one of my son's medications is presented as being less expensive with home delivery, through the Express Scripts cost comparison chart clearly shows that it is actually more expensive via home delivery, and they still present it in green as a "savings". Hands down, the poorest prescription plan that my family has ever had.

My union recently switched our prescription plan to Express Scripts who guaranteed that NOTHING would change for the worse. Well, nothing would change if we choose Express Scripts Home Delivery as opposed to CVS. We requested to have our prescriptions which they had on file switched to home delivery to keep the NEW co-payments down. After 1 week we received a notice that Express Scripts could not fill the prescriptions until they got approval from the doctor. My doctor email me confirmations from Express Scripts for the Electronic Prescriptions. I emailed Express Scripts and told them the prescriptions had been sent and asked them to contact me if there was a problem. Heard nothing from them. A week later I logged in and the page indicated that Express Scripts was "waiting for Doctor's office approval."

I almost lost my life because of the prior authorization process at Express Scripts. A PA was required because my health plan’s formulary changed - and I was stuck with Express Scripts. My doctor’s office completed the PA - yet Express Scripts was closing multiple fax lines - and would not confirm or deny if any of their fax lines were active. It was going into the holiday, and after 48 hours of my doctor’s office calling and faxing, Express Scripts continued to say they could not authorize my medication because they could not confirm or deny if they even received the paperwork. The reps on the line couldn’t even pronounce the name of my medication correctly, and they asked if I wanted to speak to their pharmacist about the life-threatening complications I would inevitably experience in the coming days without my medication - because of their incompetence and negligence.

This company puts all sorts of constraints on the consumer - they do not file a secondary insurance, they will not accept a co-pay card. They charge you more when you buy scripts from someone else. I have had dozens of calls with them on my specialty scripts - they do not consistently tell the same story, they do not try to understand what the consumer is going through, etc. I would rather deal with almost anyone else than these guys - but they penalize you if you do.

Our three-year-old son has now been without his medicine for his thyroid condition for nearly 1.5 months. In trying to come to some type of resolution, Express Scripts is nearly working to make it so my son NEVER gets his medicine. All they care about is making money while a child suffers... a real "class act." They just keep his doctor's prescription in a perpetual hold and no matter who you talk to - once you get past the 10 minutes of teleprompters - they don't speak English, they don't answer your questions, they're clearly just reciting the prompts on their screens and they are of ZERO help. If this is the future of our country's pharmaceutical industry, we may as all move to Canada.

I was scheduled two months ago for an eye surgery that is vital to spare me from blindness. Due to insurance requirements, I have been forced to work with Express Scripts to purchase my medicine and to supply the surgical implant that is required to be put into my eye to try to improve and save my sight. My doctors notified Express Scripts 14 days before my surgery to order the surgical implants. Express Scripts bungled the entire order, from verification of the prescription, to approving the drug for my insurance company (my insurance company outsources drug claims and approvals to Express Scripts), to shipping the drug and all steps in-between.

I am currently on an expensive maintenance medicine. I paid for the medicine out of pocket. The pharmacy is only putting 2800.00 towards my family deductible of 5600.00, when the RX was $4000.00. Accredo is stating I satisfied my portion of the deductible, the deductible is not broken down per family member per insurance company. Resulting in $1200.00 not being applied towards the family deductible. I have called Accredo/Express Scripts upwards of 20 times to explain what the insurance company is stating. I have been passed around and the billing specialist email the billing escalations. Still same answer. I have satisfied my portion of the family deductible, again the deductible is not broken down.

Updated on 11/27/2018: Absolute worst company to deal with! I have finally had to get my husband to call because I am going to have a stroke! My doctor did everything they told her to do and still NO MEDICINE. Now my husband needs medicine and same thing. Doctor does exactly as told, (like she doesn't know what to do) and same thing. Express Scripts says they don't have it. I don't care what I say, my doctor says, and now my husband. Express Scripts is never wrong! They lie, lie, lie to deny the meds you need. Why the military makes us use this horrible company is beyond me!!! We should not have to call over and over, day after day, and then have to call our doctor over and over because Express Scripts keeps messing up.

In Jan 2018 I was called by Express Scripts to tell me they were going to mail a medication and the cost was $125. I told the caller I did not want it for $125, that I can get it for $5 at a local pharmacy (with a copay card) so to send me the generic. They sent me the med anyways and charged me $3000 because I had not yet hit my deductible. I called to return the medication explaining the situation. I was told it was reviewed and denied. I know they have a recorded call of me telling them not to send the medication.

My husband's company switched from Walgreens to Express Scripts on January 1 so I called them to transfer over both my husband's and my prescriptions. Mine was the only one that needed to be refilled at that time. Two weeks later my husband received his medication and I did not. When I called they told me that my doctor had called and cancelled my prescription because they needed to talk to me. I had very few pills left by that time and I still had 2 refills. When I called my doctor they said they absolutely did not call them or cancel my prescription. It took another week for them to correct the mistake and then when I received it the price was twice cost of what Walgreens and Prime mail had been charging because they said that it was not the generic version. I was getting the brand medication from the other two companies at a significantly reduced price. They should be ashamed of their terrible price gouging ways.

Worse company ever. These people could care less about their customers. They are a scam. The people who work at Express Scripts are so not helpful. If these people had half a brain they would be dangerous. I've had my Dr. fax an authorization form over 7 times & call them & Express Scripts still tells me they never got it. They don't want to approve a more expensive medication on the back end so they don't have to pay for it. It's their way of pushing the patient to a cheaper brand. Meanwhile I'm dying and getting push back from the company. Something illegal is definitely being played by Express Scripts. They must be in the pockets of the Big Pharma Companies and Lobbyist. Government needs to look into this company and how they treat the consumer.

I paid almost $16 at the post office to send my son's controlled substance prescription to Express Scripts so it would arrive before the 20 day expiration date. They received it Jan. 22, 2018- 1 day before expiration. They called me on the 26th and said the amount was too large to send out and offered to transfer me to a pharmacy tech to talk to this about and said it would be about a 3 minute wait. 9 minutes later I hang up. I call back on Jan. 29th and pay my past due balance of $8.67 and I mentioned that I would pay the $600 something bill for this prescription I was trying to get, if I had to, but he said, "No, you just needed to pay the past due balance and we will get them sent out to you".

Hate Express Scripts. Every year I have to fight with them to get approval to take a specific medicine because they think they know more than my doctor. Beginning of 2018 and need to get RX refilled. Over $400 for 3 months worth and of course insurance deductible isn't met yet. Who the heck has $400 to spend at one time for medication? Accidentally left one of my medications home last summer when going on a trip. Took several hours to get approval from Express Scripts to get a week's worth approved at a local pharmacy. Only use them because my employer forces us to.

Customer for 3 years, the Express Scripts service stoops to an exponentially worse service level each year. For 2018, they have capped their records for price gouging, (2016 blue ribbon), astonishingly slow order processing and delivery (2017 blue ribbon) topping their penchant for deception by going for the gold in outright lying to customers (2018 best in class). Congrats gang.

I have been on medicine for over a year and Express Scripts has been providing coverage. It cost a lot and now that I am close to my out of pocket max they have decided to not cover it anymore. Which means I would have to continue to pay full price and they won't pick up any cost. My doctor has tried to appeal twice now. Since when do they have the ability to tell patients what they can and cannot take. Express Scripts is only trying to make money. They have zero care about patients. I am looking to get a lawyer to fight this.

I get medication through Accredo Pharmacy almost 5 years now. Initially 2 or 3 times I choose signature required during delivery of the medication. Then I realized that I have to be home for entire day to receive the medication. I literally have to take a holiday to receive the medication. So last 4 years I choose for 'no signature required' since it is a complete waste of time. Now today when I ordered the medication from Accredo, the customer service said, they can't ship the medication unless I choose for 'signature required'. I explained to them that I have been receiving the meds without a signature for many years now. But they insisted that it's their policy and it was not followed properly before.

I've been receiving one particular type of birth controls for years! All of a sudden, they send me a new one. I started taking it, and the medication caused a number of horrible side effects: breaking out, painful cramps, and strong pain in my lower back area (which lasted 4 days of my period). I called them asking questions and asking to send me the medication which was on my doctor's referral. Their pharmacist - Michelle - that they connected me with turned out to be quite obnoxious; she was telling me that I first need to calm down (even though I was not screaming but talking to her in a very strict manner explaining that they can't send a patient a new drug without notifying or asking for their permission if it’s ok to be a new type of drug), and I explained to her that I was in a lot of pain and had no time for argument, but I only needed the medication that my doctor prescribed!

No one know who had my birthday written wrong, however, several meds were sent to me. Then my medication that needed a pre auth...was cancelled 2 times and I have to call the doctor office to send the exact same info again, which still needs a 72 hour wait time. Meanwhile, I have been without my meds for 1.5 months. Who care I need them. NO ONE!!! Did I mention, I pay for this service???

Express Scripts has tried to charge me twice for the same medication, then withhold your medication. They don't care or admit their errors. They prefer if you go without medication. This is unfair & horrible.

When I call and have my script #, the robo person is fine. When I have an issue or question, the reluctance of that machine to transfer my call to an agent, is crazy-making. After at least 3 or more minutes of yelling "agent" into the phone, I start yelling and swearing. It is up to me to determine who I believe can help me. I know you're trying to get rid of humans whom you have to pay, but you're about to get rid of this human whose blood pressure goes skyward every time I encounter this. As you can see by my profile, I use a significant number of drugs which means I'm not well and really do not need the aggravation. I'm not buying a pair of shoes on-line. It is not one particular call I'm referring to--it is a continuing problem. Your human respondents are excellent, knowledgeable, helpful, polite, pleasant and very efficient.

These folks don't know what they are doing and when I called to resolve my issue I was unable to do so. My prescription was processed incorrectly and the customer service representative would not let me speak with their pharmacist about it. I was on the phone for 38 minutes and got nowhere. The representative was rude and unsympathetic about the error. I wish zero stars were an option.

Decided to give Express Scripts another shot. Well they are still some of the most incompetent people I have ever spoken with. After calling to pay for the prescriptions that should have already been paid for, they tell me that it will be 48-72 hours for a prescription that I paid additional money to have shipped 1 day. What's the point to 1 day shipping if it takes you 3-4 days to have it leave the warehouse? As soon as I was told that it would take that long, I said "cancel it". She said "I can't". What company in 2018 can't cancel an order within minutes of the processing. I immediately asked to speak to a supervisor who claims she was "able to cancel it".

This company has the worst customer service, no way to contact manager or file complaint within company. They sent me an unauthorized controlled substance prescription and charged my credit card without consent. When trying to fill my normal prescriptions they keep trying to recharge me, after a supervisor bypassed the amount held on my account for prescription we canceled. Customer service agents are uneducated and incompetent! I have been dealing with this for three weeks and still cannot get them to send me my diabetes and depression medications! Horrible company, beware and stay away!

I have experienced consistent delays and difficulties with mail order refills and renewal requests since I became a customer of Express Scripts (after they bought Medco). While less expensive drugs tend to process quickly, more expensive drugs can require me to make anywhere from 3 to 6 phone calls to Express Scripts before they're sorted out. I take an antiviral drug that is literally the drug of last resort for me, as I've developed immunity to every other medication used to treat my condition. Missed doses contribute to immunity. I sent an online request for a refill on 12/27/17 (I had met my full out-of-pocket obligation for the year); I took my last dose on 1/20/18 and have been without it since (today is 1/25/18).

Horrible company. Choose anyone else. When I was looking for a company to cover my medication on the Medicare webpage, Express Scripts indicated they would cover one of my medications, at the quantity I have taken for over ten years "with prior approval". I have never had any problem getting any prior approval for any medication from any other company. As there is no way of knowing if approval will be given before signing up, I'm not sure how we are supposed to choose a company that states this. I chose Express Scripts and now find the prior approval process is horrible.

I called Express Scripts to see about my son's prescription for the generic of an ADHD med, that I sent them 2 weeks ago & apparently they claim they never received it. When I asked to speak to someone in the St. Louis office, where it was mailed, they told me they have no way to contact the St. Louis pharmacy or office. What?! Now, I have to cancel that prescription, go get a replacement prescription from his dr, since it's a "controlled substance" I have to pick it up, & mail a new Rx to them & hope this one doesn't get lost in the mail too. No, thanks! I'll take it to CVS & pay extra but I don't trust Express Scripts to fill the Rx properly now. Plus, it wouldn't arrive in time.

Every time I order my medication, I pay right away on it. Every single time though I get a email or notification that I still owe money. I go through this every time. So, since I cannot screenshot the confirmation and amount I paid. I will be having a friend take a photo of my confirmation and amount paid. I'm tired of getting double billed or add ons later. I tried calling customer service one time and the lady hung up on me and never called back.

Call to get help and wind up on hold for over 50 mins. Level of customer service is PATHETIC. You explain everything, they put you on hold and transfer you to someone else, you do the whole scenario again, and they put you on hold for someone else. Hang it up Express Scripts...you are a very poor provider. Shame on your company and its executives that allow this crap to happen.

Worst company ever to deal with. 1 star is way too high. Prior authorizations are a nightmare. Awful customer service, slow, and do not care. Keep changing prescriptions yearly and make it impossible to get filled within a two month time frame.

I'm currently enrolled in the Pfizer RX Pt. Assistance Program with an ID #. Enrolling for 2017 was an absolute nightmare for my ID physician’s office and me. Taking into account our discussions and the process used last year at this same time I proactively on Nov 17, 2017 mailed in my application for the same Pfizer RXPathways Pt Assist Prog 2018. I decided to use my cancer survivor PCMD this time as she has a DEA# (which was another big issue last year as my provider had no DEA # and your system can't process refills etc) and at my q3mth office I had her sign the completed application as well as she provided an additional hand signed prescription (required for home delivery) completed in the Hopkins Electronic system on paper and she hand signed it. (They no longer do handwritten prescriptions on a pad.) The computer does it and they hand sign it as required by Medicare etc.

Cannot get meds because Express Scripts gives doctors wrong fax numbers. I am diabetic and have gone without some needed supplies for a month because they refuse to provide correct fax numbers to my doctors. I am at my wit's end and my doctors have done their parts. This company needs to be investigated!

Giving these incompetent staff and company a 1 star was over-rating them. Minus stars would be more appropriate. I have taken 2 ** patches for almost 1 year but with another health insurance. Now Express refuses to fill the 2nd patch. I would need a 2nd patch if they made a higher dose of **. I spent nearly 1 hour on the phone being given the run-around. I even talked with a supervisor but they refused to connect me with the case manager who was working on the case at the time I called. (Learned this information after 30 minutes on the phone.) This call was preceded by 6 minutes of phone tree hell and several other attempts to get through. They have received information from my physician 2 days in a row and they have my entire case file. I also wrote a personal letter which my physician included with the faxes he has sent.

I have fought using Express Scripts for 3 years or more. This year, the only choices were the 90 day mail order meds or a 30 day supply with Walgreens only. I left Walgreens over 2 years ago due to problems with refills, and found a great small town, no frills pharmacy. I currently have no prescriptions on the mail order list. My psychiatrist refused to play their games. He used to do the paperwork, send or call in and then it was back and forth with the company saying they never received the paperwork. He would do it all again because his patients were calling the office to see why their meds were not approved. So, I have an appointment with my doctor to get new prescriptions.

Accredo pharmacy is filled with incompetent people. This ranges from customer service agents, pharmacists, and their nursing staff. As a nurse myself, I am appalled by everything that happens. No one understands how to verify prescriptions or how to ensure that shipment of supplies are accurate. The customer service representatives do not have access to referrals or dates of when they are current or will expire. The referral department for Accredo, which is a subsidiary of Express Scripts are unable to access information from Express Scripts. The staff are unwilling to call the other departments. The pharmacists are rarely available, however when you do get in touch with one the majority of the time their answers often contain the verbiage of "I don't know". The nurses have no idea how to help the patients.

Paid extra for 2 day shipping and was told it was being shipped on Thursday and on Friday found out it was not shipping until Friday. They won't ship anything on time. Always a week after receiving order. Customer service is no help and you're lucky if they answer the phone. Wishing for our workplace replaces insurance and mail order other than Express Scripts!!!

They kept sending me notices to refill prescriptions that I still had 3+ months supply of and when I needed a prescription they said I didn't have current ones on file. I did have those prescriptions on file and confirmed that the electronic prescriptions were sent during a recent visit to my Dr. Representatives and supervisors were rude and they sent me (and charged me) for prescriptions I did not order and refused to discuss it further. I can get all my prescriptions locally for a few dollars less than from them so what is the point? Express Scripts is HORRIBLE and they will no longer be my choice for ANY of my RX needs! -Very unhappy customer.

What a joke. The military has a contract with Express Scripts but while they take the government's money, they do not provide any customer support. We were forced into using this service unless we wanted to pay enormous fees to use a local pharmacy $45 for a 90 day supply through mail in - $119 for 30 days at the local pharmacy (had been $40 dollars). If prior authorizations were needed, my pharmacy contacted docs and tricare to obtain them - following up until I had my meds. Express Scripts sends a fax. If they don’t hear back in 24 hours, they cancel your order. No follow-up with docs no interactions nothing to see if the doc had received their request. Just an email to me saying they asked the doc for info. And when you call they can only tell you the same thing you already read on the screen.

Worst customer service EVER, the CEO and the whole management team should be FIRED! Even though my brand name prescription is covered by my plan, Express Scripts is giving me and my doctor the run around, the Dr. calls to get a "prior authorization" done and after five times, the system is not recognizing it nor Express Scripts communicates the reason why, everyone in the Customer Service line is useless, ZERO authority, Express Scripts keeps pushing me to generics and I don't want to change a 25 year use of ** without a problem. If you are evaluating this company to provide services, STAY AWAY!

Our company switched from Blue Cross/Blue Shield to Escripts for our medication coverage, and it has been nothing but a nightmare for all of our employees. Their whole "pre-approval" process is nothing short of a time-squandering nightmare for doctors, and by the time a medication makes it through the so-called "pre-approval" gauntlet, well, you're either dead or you've gotten used to living in chronic pain.

Recently changed insurance company to Express Scripts Inc. My son, who is 24 years old, has a co-morbid diagnosis of Autism and Schizophrenia. The ONLY medication that keeps not only him safe, but my daughter & I safe, is **. It is is a very strong medication. It's so strong, he has to have blood drawn every month because it can destroy his white blood cells. It is literally the only medication, that has worked, the last resort, when all others have failed (and he's been prescribed over 30+ medications in over 20 years).

Express Scripts require use of the mail order pharmacy after two retail refills or maintenance medications, or a penalty is applied. The problem is that the mail order pharmacy does not accept manufacturer coupons or co-pay cards. This results in significantly higher out-of-pocket costs for the consumer, although Express Scripts loses nothing. I requested and was granted an override of the retail pharmacy penalty so that I could save $150.00 a month on Trulicity, for which there is no generic equivalent. The process was working well until my last refill in Dec. 2017. The retail pharmacy presented me with a copay of nearly $200, instead of my usual $25! They explained that Express Scripts did not apply the e-voucher that it had applied for the prior nine months. I go no explanation of why the e-voucher was suddenly stopped.

My retirement plan switched to Express Scripts for 5 months. TERRIBLE CUSTOMER SERVICE FROM START TO FINISH!!! I have been on Cardiac Meds for 10 years and Express Scripts would not allow 1 med which has always been approved by others. So I got to pay PREMIUM OUT OF POCKET FOR THAT. Now that I have Silver Scripts as my Plan's Pharmacy provider, GUESS WHAT... The drug is APPROVED. Always talked to some totally inept personnel from ES on the phone with no help or resolution. This is a Company that needs some serious help & direction!!!

I called on Dec 31st 2017 to confirm medication pricing and coverage. I got a call this morning with a completely different pricing for mail order delivery on Jan 2nd 2018! All the info I was provided by an agent on Dec 31st is different than the info the agent I spoke to today is giving me! Ridiculous service... and no appreciation!

A comedy of errors at Express Scripts. They say compounded medications can be home delivered and say to mail in the script; then this was wrong. The say my compounded medication needs all ingredients listed; but there's only 1 ingredient and it's listed. The discussion went on as the customer service person asked the same ridiculous questions.

I wish I would have read the reviews first. When they called me, they made it sound like I would be getting raked over the coals if I did not use them. I take generics and the amount saved at each refill is less than a dollar each. When I ordered this prescription, I explained that if I don’t have this prescription in 5 days, I will have seizures. Then you wait until FRIDAY NIGHT AT 7 PM on a Holiday weekend to tell me There is a problem. You made a mistake, and I may have to go to the hospital because of it. If you had a problem, you should have said something about it to me in the AM Friday, when I could do something about it. Can this be fixed tomorrow with you? What is the issue? I will hold you responsible If anything bad happens to me because of this. “Schedule an appointment”, you have to be ** kidding me, I saw Wendy an hour before calling you on Thursday.

After calling them on several time from the end of November to December 29, 2017, my husband prescription was never sent and he had been without it for more than 3 weeks. 1st they told me there was a problem with the quantity and had been trying to call my doctor, and on my doctor answer recording it state they do not responed to pharmacy for the patient health to have the patient call them, they never notified me. So I finally when I called back everything was good and it would be shipped and we would have it by Friday and that is when my husband was out, when we didn't receive it. I called back and then they told me he hit his donut hole and it would be over 400.00, so I told them I would call back, I talk it over with my husband and we decided to get a smaller quantity. So I called back and they said I could get 2 wks for 15.00 copay, so I talked with my husband and he said, "Ok."

I am completely irritated with all my Express Scripts experience. This company is foul and don’t listen to your needs or request. I only order 3 months supply from them. They sent me a one month supply then charged me the same as they would for a three months supply. I spent hours on the phones with their representatives who would not refund me nor take initiative to contact my medical facility to correct the mistake. Now I am out of my prescriptions because Express Scripts doesn’t attempt communication with the company who pays my copay.

I have been getting my scripts filled by them for 2 months with just a few problems until this month (Dec 2017). I tried to get my scripts filled this month and they denied payment for them. After contacting them, they told me I had to get them PA'd which my Drs. office did. After this, they still denied them and said that since I was in Hospice Care (which I am NOT in!) that they would have to pay for them. I told the rep that I was not in Hospice and they said my Dr office would have to tell them that (which they did). After my Dr told them this they STILL wouldn't pay for them and said we would have to file an appeal and hung up on me! Needless to say, I called Medicare right away and switched to another company! Beware, do NOT use them as your prescription company!

I have two pharmacy coverages both which are covered under Express Scripts. XPO Logistics and Tricare. If I go to a local Pharmacy they will bill both insurances. But if I use the Express Scripts Mail Order system, they DO NOT process the TRICARE coverage even though it’s the same company processing the claim. What's worse, they do not mention this in their website or in any of their documentation. I have paid over $200.00 in additional copays that should have been covered under Tricare. I am not the only military retiree who has experienced this unethical procedure. It appears Express Scripts has accepted the military contract but are unwilling to service its members.

I have a torn rotator cuff for which my provider prescribed a simple, non-narcotic anti-inflammatory. It's been four months, and Express Scripts still has yet to be able to fill it. The reps claim they have reached out for authorization from my doctor's office multiple times and have not heard back. This is false, as I know the doctor's staff has provided the requested documentation several times. I have already filled a grievance with Tricare and intend to elevate it higher as soon as I get back from being out of town.

I received a bottle of medicine from Express Scripts and it has a horrible smell. I don't know if it's the bottle or the medication. And why have they taken the color of the pills out and made them all white. I'm really concerned that they are using the cheapest formula for the medicine. Please let me know I can't be the only one that has noticed this.

I contacted Express Scripts this past Friday to have my prescriptions filled by mail order, because I have to pay higher deductibles when obtaining my medicine from the one pharmacy that they allow other than themselves. First and foremost, my doctor is unable to send my prescriptions electronically because Express Scripts system never validated. After contacting Express Scripts I was told prescriptions had to be faxed over, mailed in, or electronically sent. After all of the chaos surrounding that, I asked for an ETA on when I would be able to receive my medication and the Supervisor told me by the middle of this week.

They failed to register my refills authorized by my Physician which prevented me from ordering life saving medication. When their error was brought to their attention, they promised to overnight it which ended up being 6 days. 6 days without seriously needed medication. When I complained they tried to blame it on everything else but accept responsibility. HORRIBLE!

A constant drumbeats of many reviews is having to go without needed meds and uncaring customer service. My experience was the same. Walmart switched brands of one life saving drug and it hurt my stomach so bad I was bleeding. I was told by customer service that I cant just get a refill of another brand. Express Scripts is my Medicare Part D. They kept me on the phone for multiple calls multiple hours telling me nothing could be done repeating the problem till they mentioned override.

Been trying to get in my account ** for over a week. They are telling me my password is incorrect. Been using the same password for a year. So what happen? Very unhappy. Need to order prescriptions now.

So now here it is 12-12-17. My pre-authorization was confirmed as having been received on 12/6/17. My prescription still isn't filled. They are the worst company I have run across in my life. My blessings are that it was not a life threatening situation, only painful. For a non-narcotic pain patch that's been around for a long time, not getting it filled demonstrates incompetence and that they don't care about me as a customer. And nobody bothered to call me to tell me what was going on.

Said they shipped my meds but didn't. Instead, held the prescription for an extra 5 days. When the meds did not arrive after 10 days, asked for a "lost package" replacement. Had to argue the point and after a long call, Express agreed to replace the lost script and to send it expedited on Dec the 8th. Even received an email confirming that was being shipped on the 8th. This morning (the 11th and after not receiving the expedited order), discovered the order is not to be shipped as promised and would be shipped on the 11th and not expedited as promised. When on the phone with all of this, Express could care less that the meds did not ship and argued with me when I was trying to get the order filled after they failed. Ended up going to the local pharmacy who helped me graciously. Will NEVER use Express Scripts again... Their lackadaisical attitude and care for the patient is shameful!!!

The absolute worst. "Offered" home delivery for my rx, which I did not want. Doubled the co-pay if I didn't opt in. I would PREFER to pick up my rx at my local pharmacy, but I cannot afford to be charged DOUBLE. I appealed the increased co-pay and was denied. When I opted in for home delivery and my doc placed the order, their system indicated it wouldn't ship for 10 days. This is INSULIN, not **. It cannot be delayed. When I called the rep advised it would actually be 16 days to ship, but it "might be sooner" because the medication is temperature controlled. Not because it's life sustaining or anything, because of the temp. Turns out it was shipping out the next day, but NOWHERE was that indicated on the website, in my order notes, or in the fine print.

They take multiple days to even prepare your order for shipment. The free shipping then takes an additional 3-10 days to actually get to you unless you want to pay them more for two-day shipping. Additionally, they don't allow returns once an item has been shipped. I haven't even gotten the order yet and I'm paying $350 for lotion when the generic is $10. I couldn't even see how much the order would cost me until after it was shipped. I've hated dealing with them for years and I'm happy my insurance provider is dropping them at the end of this calendar year.

Too bad there is not a zero for the experience scale. The incompetence of this company is astonishing. I have never met so many rude and incompetent people. I've been trying to get meds from this company for over 2 months now... And still don't have them. Not one person at Express Scripts (ES) has taken accountability for the nightmare that is ES. They like to play the blame game and say it's the doctor's fault or the insurance provider's fault - it is not anyone else's fault but Express Scripts. Everyone is doing what is required of them (multiple times because ES keeps telling them they need to do it again for one reason or another).

Express Scripts is a company that seems to have many moving parts, with no effective means of communication between departments. My doctor faxed, called then re-faxed and re-called 6 times to ensure that my medication would be filled. Each time I would check express scripts website it said in bold red letters WAITING FOR DOCTORS APPROVAL.

Had an important medicine I needed to get filled. Just moved and went online to change my address in mid-November. Then I got a call on Nov 18 saying, "We can’t send your prescription unless you verify the address." I called them Tuesday 11-19-17 told them my new address and the girl said it will be shipped. I noticed Saturday the account still said waiting address change. So I called Friday Nov 22, asked where the prescription is and told them it was very important. The rep said it will be sent out no later the Monday and get to me Tuesday the 26.

I've been battling their ineptitude for years and they have actually made me sicker. If I knew where to start I'd create a class action lawsuit. 1) Generics with no prior notification. 2) Defective medications. 3) Compartmentalization of depts. where the right hand doesn't know what the left is doing. 4) Delays in meds for invalid reasons, 5) Prior authorization required for meds that don't really need them. 6) Severe penalties for name brand when doctors request, and generics nearly hospitalized me - sent me running to doctor with dangerous symptoms. Cost me an extra Dr appointments, cash for meds, Doctors now charging for ridiculous prior authorizations. Calling Dr. To verify name brand every refill - doctors now refusing to return their calls. I've spent nearly 100 hours in 4 years dealing with this horrible company. They have made my illness worse. Is anyone in charge? Who is overseeing them? Does anyone care at all?

My doctor sent a Rx to my pharmacy. They told me that it would take a few days to fill as it needed pre-authorization. I called the number on the back of my ID card and was informed that it could only take 9 minutes by phone or 3 minutes if done online. My doctor told me that after it was sent in, the Rx was not getting filled for the other days as Express Script's team took so long to get its job done. This is horse crap! What good is improving the sending part if Express Script's end still sucks at efficiency in getting the job done? I will give Express Script a bad reference forever. I just wish there was a lower rating than "0" that I could give it!

When I called on 12/30 to pay my balance of 62.99 and inform them I tried paying both my noncoverage prescription and the past due balance it wouldn’t let me. I was informed by Tech William that the 62.99 included my noncoverage and past due balance of 37.78. This morning I get a call to pay the 37.78 because it’s not covered 100 percent by my insurance, (they’re my prescription insurance plan) I told the operator that maybe everyone should be trained again on how to read the accounts since no one seems to know what the right or left hand is doing!! Again, Why are they still in business???

I have had multiple problems and in 20 interactions I have had mistakes, and or misinformation on all but one call. I am not normally the type of person that takes time to write a review but the service is so bad at this organization, I have gone without my prescription medication for two months not because of my doctor, insurance company but because this company lost my prescription between two of its internal departments. It took me at least 10 calls, hours on the phone personally and also my doctors time, her nurses time and time from my insurance company time to get it resolved. I would never use them again if it was not the Only pharmacy that Amerigroup allows me to use for mail-in prescription.

This is the perfect example of a company too big to care and designed with minimum service rewarded by maximum profit. It seems the employees typically try to help - that is once you make it through the automated phone gauntlet. The system however is set up to make sure your services are delayed, minimized and difficult to the maximum degree so that you will give up before you receive anything. I have been trying to get my spouses coverage set up for 2 months. I called Tricare (yes, I am retired military) and they reactivated her coverage with the one simple phone call; no problems, no issues. They told me for prescription coverage I would have to speak with Express Scripts. Well 2 months into the process and the battle lingers on. We are in the queue now though and we should receive the prescriptions in the mail in about 2 weeks. This has just been an unbelievable journey and talk about the stress.

I went to my pharmacy to get my prescriptions as usual only to find out that one wasn't available. Express Scripts kicked back an error that I went over my plans capsule limit for this medication. I knew there must be some kind of mistake because I have been taking this same prescription for years and have never had an issue before. I called Express Scripts while still in the pharmacy and they informed me that I filled a prescription for this medication on Sept. 27, Oct. 2, and Oct 27, 2017 and my plan only allows 180 capsules within a 60 day period, I counted and the 60 day period would have ended two days ago. If something looks strange here it's because it is. I filled my prescription on Sept 27th as usual. A few days later it was nowhere to be found. I am very responsible with my medication and this is the first time this has ever happened.

I've used Express Scripts for a few years, things have gotten so bad that I would rather make extra trips to the local pharmacy. They have repeatedly ignored my doctor's prescription refill requests over and over - claimed that my prescription had changed and the doctor had to verify... He sent 3 requests and they told me that he has not replied. Then, I was told that they were mistaken. My prescription hadn't changed at all! Several times I have ran out of medication... But not one person could explain why. Oh, and if your prescription gets lost in the mail, you're still responsible for paying for the lost shipment and the replacement... Doesn't matter if your medication costs $3.00 or $1200.00.

Terrible follow up and reps always blame the insurance company. Over a month for a pain patch is ridiculous. Going back to CVS Pharmacy where you get personal attention. The phone sucks too and the wait. How this company stays in business is beyond me.

I wish there was a possibility of giving a zero as a rating this company is worse than anything I've ever dealt with. I am away on vacation and realize that I forgot to pack one medication. I called 5 times on Sunday and while I was able to hear the background music in the instructions once a representative actually answered the phone they could never hear me and they would hang up. The problem was clearly on their end. I contacted another number in hopes of getting my emergency refill taking care of only to spend 20 minutes on the phone and having the representative say there was nothing he could do for me. I'm really not even sure why there was nothing he could do for me. Worst customer service ever today I called my doctor and had a direct order put into a local pharmacy.

I have used Express Scripts pharmacy and until I just retired, I did not have many issues with them except when they updated their website. Then all my prescriptions and auto refills were lost. I just retired and now I need a PAL for a prescription that I have had no problems with the dosage, in the past many years. I was denied the regular amount I usually take and was OKed for a smaller amount which would have sent me into withdrawal. My doctor filed the PAL with them and I was OKed for a year. How can they change my dosage without the doctor's approval. They are not my doctor!! I thought about calling someone to see about a discrimination suit against them. All I did was retire. I am still disabled with the same problem. It didn't go away when I retired.

With my new Blue Cross plan, my doctor placed an order for the anti-seizure med **, which I've been taking for 7 years, on Express Scripts. In your preferences on the website, you're allowed to state that Express Scripts must have your permission to charge you over a certain amount. I put my preference at $150, so if my meds were going to be more than that, I HAD to be notified and authorize that they could go ahead and charge me that. Well with Express Scripts, they don't tell you how much you're getting charged until they ship your medication. It was shipped 11/16, and I almost puked when I saw that they charged me $3,800. I immediately called to say I did not authorize a payment that large, and I wanted to know WHY it was so unbelievably much, when previously I paid $150 for a 3 month supply. The lady told me it was a question for the billing department, and that they would call me. They never did.

After I met my insurance deductible they increased my co-pay. When I asked why they said it was due to the deductible not being met and I would have the higher co-pay for at least year even though only 6 months left in this year. I asked that they never ship anything, the next month they sent a med that I did not want. They said that they are allowed to do what they want by law. I ask that they close my account and they tried to ship another order. I called placed it on hold, they shipped it, I was refunded the charge but they get to keep insurance money even though I did not get the meds. That way I cannot get it locally, when the pharmacy called to get them to release the Anthem claim they said I was only permitted to get all meds mail-order. Funny since I closed my account with them.

I have begun using Express Scripts mail order due to being mandated by my insurance, interestingly, the mandate is only for one prescription that has a copay of $300. I received a call from an elderly lady asking if I was aware about my mandate and would like to sign up. Of course, I agreed and she started gathering my information, address, as well as putting a card on file. She ran the script and it was $300 which I was aware but asked her to apply a discount card that took $100 off (Giant gladly did that for me before).

Absolute garbage service at best. Have been trying to get a pre-authorization for medication for weeks now and had numerous times my doctor has called and faxed over the paperwork with it being denied every time. Very aggravating process and filing a complaint with the BBB. DON'T USE. WOULDN'T RECOMMEND TO MY WORST ENEMY.

Why insurance companies outsource prescriptions to this company I will never know. Their customer service is horrendous. And that this company has the nerve to tell doctors they have to get prior approval from THEM to prescribe drugs is rich. My doctor called a script over to my pharmacy, so that I could have meds on hand just in case my symptoms flared up in the next couple of months. Not realizing Blue Cross/Blue Shield had outsourced their prescription drug service to this company, I tried to use my insurance card to cover my meds. That didn't work, and the BC/BS customer service agent gave me the phone number to Express Scripts. So I called them, and had the most frustrating conversation.

I Look online for a price of a medication said $187.50 for 90 days. When they shipped they only shipped 24 pills, and still charged me the full price of 187.50. Said that is their policy. They are the biggest scammers I ever seen. Nobody knows what they are doing there.

Explain how you're not stealing from your customers because I don't understand it... If I pay cash, the price is lower than if I use insurance on several of my prescriptions. Express Scripts knows this and forces me to use insurance because it's available. How is this not illegal? If the prescription doesn't cost that much for cash users then you're not only stealing from me (charging me more because I have insurance) but you're also taking advantage of the insurance company (that should be reducing my cost in the first place). You're totally double dipping and taking advantage of me. I can only assume that you and the insurance company must be in it together.

Express Scripts is the most unreliable service. I’ve had the same prescription for 5 years and they still can’t get it right. Multiple times I have not taken my medication on time due to them not sending it out. Also sometimes they change my medication to a different generic without notifying me of the change. I called 2 weeks ago to have them send a refill. Then when I didn’t receive it, but I ran out of the pills I had, I called and they said they would overnight it to me for $21.

Medical Mutual uses Express Scripts for prescription coverage. Getting close to my deductible, they decided to raise my copay to $1100 for one month's prescription. Therefore, I will not have ** anymore. Can't afford. Tried to appeal, put on eternal hold.

This company is the most frustrating incompetent company to work with. I got a compounded medication that was not approved. I was told to buy it and file an appeal which I did. The appeal was approved since this was a medication with no alternative that would work for me. I have been trying for 6 months to get it approved talking to customer service reps that are completely incompetent and do not understand anything about the drugs or reimbursement. They are asking me for information that pharmacies do not provide and now want the appeal done again because they don't know what else to do. I am now filing a complaint with BBB to get this resolved. Companies like this should be investigated and I would guess they are trying to save money and hoping that patients will give up.

New customer - can't get scripts filled - Have to get pre authorization for drugs that I need and the Dr has sent two different pa's, now has to appeal. Why does someone else have any authority over a doctors prescription? Sick sick sick of these idiots. If there are so many complaints, why are they still dictating over my life?

Repeated attempts to fill the same prescription sent electronically from physician's office. First they wanted information on interactions, then they wanted to "make sure there are no typos" in the prescription, then back to wanted information on interactions again. Meanwhile, they "voided" the prescription due to time elapsed! Each time the physician has responded to their request but Express Scripts claims to have no record of the contact. Needing the medication, I have had to resort to a retail pharmacy, at significant personal expense, as Express Scripts finds another reason to not fill the medication. It is by far the worse health care benefit I have encountered as they increase profits by denying bonafide prescriptions.

I have a sinus infection that has not cleared up after three rounds of oral steroids. Because of this my doctor wanted to prescribe an anti-biotic nasal spray that needs to be compounded as it is not available off the shelf. Much to my surprise the pharmacy called me back and said it was not covered by insurance. When I tried to delve deeper into this, and called Express Scripts, I was told my policy does not cover any compounded medicines, period. Nowhere in my policy does it say this. I was bounced back and forth between various phone banks for close to 3.5 hour today to no avail. Lie after lie, after lie, deflection deflection after deflection. Who in the hell do they think they are to declare what is medically necessary?

Yesterday I received a generic medication from Express Scripts which was strange since I cannot use a generic in this certain medicine, which I've taken for 20 years and my doctor only prescribes brand for me. I called my doctor's office and was told that ES called them 2 weeks ago and stated that I had called to request a change from brand to generic in order to save money. This is a bold faced lie. I never did this. And my dr was confused knowing I cannot tolerate a generic but complied thinking I had requested this change.