Express Scripts Reviews

I have had several problems with Express Scripts and Medco. One complaint is an increase of one of my prescriptions, from $40 per 3 months, to $40 per month. I may have to change the dosage to reduce the price. We'll see what the doctor recommends.

I use their app a lot. I will get status messages a drug is being processed. The next day the drug is canceled and a new message says they are reaching out to my doctor for a new prescription. I also waited 2 weeks for a drug being processed then canceled then processing then canceled. The drug wasn't covered by my insurance and had to get a substitute. The substitute had the same problem. I called and the rep said it was being shipped tomorrow. I call back and the rep said it will be shipped in a week and a half. I request a supervisor and am told it is not approved and I must find a substitute. I am switching all my prescriptions to my local pharmacy.

These people are ridiculous, they started asking for authorizations for a couple of my prescriptions and have screwed up my health care in the process. My doctor can't get them to OK the doses nor the quantity I need. I have been on these same medications for 10 years and out of the blue they are going to dictate what I should and should not take. They are order fillers not doctors!!! They need to be out of business... Needless to say they're fired. Was a client for 2 years.

Insurance company use Express Scripts to refill my prescription specially for 90 days supply which was OK with me if I get my medication on time. It turns out to that I have to contact them every time I need to refill (no automatic refill) which I did. Some of my medication is a matter of life and death and had to be delivered on time but those guy don't take it seriously at all.

My wife was hospitalized while we were vacationing in Mexico. We had a very detailed bill from the hospital that I submitted to my health insurance company. They very quickly reimbursed me for the expenses, except for the ones related to prescriptions. They said I would have to go through Express Scripts to recover those. Very understandable.They highlighted these and totaled them up so I clearly knew what to submit to Express Scripts. I proceeded to mail all the hospital bills and explanation from my health insurance on the prescriptions.

Logging into my account to order or pay is a nightmare, I'd rather spend 3x more and get my meds at Walgreens. On the rare occasions I finally get into your site, I save login info on my laptop plus write username and PW in hard copy. Yet every time I input what I've saved to access my account, you claim invalid entry. So back to square one. You claim again and again you will email me a temp access code which never arrives. You must use the cheapest vendor and bid out monthly since the manufacturers of my meds keep changing. Pretty sure that takes its toll on efficacy.

Express Scripts is an online pharmacy. They try to be the Amazon of a pharmacy. Amazon is conquering the market as it is super convenient. However when you add the need for a prescription the business model breaks down! You have to send them the prescription, they then send you the antibiotic or whatever medication. If there is any error, they will send the prescription back to you and you need to send it back to them! It becomes an absurd nightmare, not a service. Going into a pharmacy is order of magnitude more functional easy and workable. I HATE having no option and being confined by Blue Cross Blue Shield to using this absurd dysfunctional concept of online pharmacy! It should be illegal. I do understand how on paper the cost savings of not having a brick and mortar location seem attractive to the corporation. However this business model when a prescription is required DOES NOT WORK!!!

Because of the health care choice of my husband's employer, we have had to deal with Express Scripts for many years. I have had recent communication problems with Express Scripts in getting ** (name brand-seizure medication). My local pharmacy can fill the prescription just fine as written. I have problems with the generic. By using ES, I have had one call from them and then sent the wrong medication (generic), then called and spoke with the on duty pharmacist and he tells me when it will be shipped (last week) and it was shipped yesterday. If this was a prescription for something minor, I wouldn't mind, but I don't want to have a seizure due to their negligence. I believe I gave them plenty of time to resolve the problem-almost a month has gone by. Hopefully the prescription will arrive today or tomorrow.

My daughter had tried many epilepsy medications before finding one that worked without side effects. She switched to ** and did so well. No seizures for two years. I changed jobs and then I had to deal with Express Scripts. Her ** went from $50.00 to $360.00. We had to put her on something they approved and she has had headaches and vomiting Ever since. I asked the Express Scripts person if she actually has another seizure if we could swap back and she says maybe. They really care. :(

This is by far the worst company I have ever dealt with. I believe it is in their business model to deny every prescription and continue to run you around until you just give up trying. They have outright lied when I was told they were waiting on my cancer doctor to respond to their requests and should only be a few business days. The small cancer center (very professional and organized) had no record of ever being contacted. This scenario keeps repeating and my frustration grows. I was told that my prescriptions must be pre-approved because this SAVES ME money, but my doctor charges an additional $20 if a valid prescription must be revalidated. I have no choice and must use Express Scripts, but if anyone has a choice of another provider, please use it.

After a few more phone calls and about an hour on hold, the medication was eventually sent out. In the mean time I had to pay out of pocket for another pharmacy to fill the Rx. The issue has been resolved at this time.

I have been trying to get my pain meds for over a month. I know there are new regulations regarding certain medication which is why I started the process early so when I was out there would not be any time without them. I only take I pill at night and I have been without my pain meds for almost two weeks. Every single time I call them up and get another liar on the phone that just tells me what I want to hear to get me off the phone. They lie and tell me that it is being over-nighted free of charge and then it doesn't show up. When I call they tell me they need prior authorization which they received over a month ago. It's the same runaround every single time I call. I refuse to call them again just to be lied to. These people don't care about their clients. I will start looking for another option.

Express RX messed up a refill. They should of refilled a three month supply. They did a one month supply. Their cost per bottle is less than $18. Normal Rx is $49 for three. They charged $49 for one. They made a profit of $21 extra. I used them due to insurance requirement. Do not use unless you absolutely have to. Bad service.

This company is a literal death sentence. They will do anything to protect their profit margin instead of offer the correct medications your doctor recommends. Even a basic z-pack wouldn't be covered since they deem it "not meeting the criteria of a medical necessity". So you go to your doctor whom you trust, then find out that even though you pay for insurance and prescription coverage, the insurance company has a right to deny your script because they disagree with your doctor. What has happened to us? This is so frustrating.

We recently switched employers and needed to transfer meds from 1 mail order pharmacy to another. Both mail order pharmacies refused to call each other and transfer my children's asthma medication. Over 2 hrs on hold between the 2 companies and still I have no meds for my children. They could care less. Laura ** at Express Scripts said and I quote "We don't reach out to other pharmacies, you need to go back to your Dr and get all new scripts". I can only imagine what the elderly go through. Shame on this company, there's no reason to make life this difficult!

Better leave 3 months to process new subscriptions. Incompetent robots who cannot think are answering their phones. (Rayanna anyone?) They will not contact you if there is a problem with a prescription - it's up to you to check daily to see if the order is progressing. Hold time was over 15 minutes to try resolution. Recommend trying Costco Pharmacy who will price match.

Just thinking about handling my refills with them gives me anxiety. I can't take the generic version of the antidepressant that I'm on due to migraines. So every year I have to go through the appeal process. And every year it's so stressful. None of their employees seem to know what they are doing. You could call ten times before getting a straight answer. I usually go straight to the manager now but even at that shockingly they don't always know how to resolve the issue either. My appeal is due every August. I usually start in July because of the runarounds I have to go through. It isn't always the appeal itself. For example, this time around it took 3 months. I finally thought I have it resolved because I have been approved but then I go to refill the prescription and the only one on file is the generic.

Express Scripts recently began handling prescription approval, etc. for Meritain, our insurance company. They have more mistakes handling our prescriptions than I can even begin to describe in this review. Initially, they cannot count. Recently, they were severely confused about a 30 day period, and it took them months to get back on track. We gave then written proof from our pharmacy, talked to many of their employees, had our doctor talk to them, and got Meritain to explain their mistake. Nothing worked. They would not ever admit that they had made a mistake. On several of our many calls, they gave us names and phone numbers that did not exist in order to avoid their responsibilities.

I like the convenience of the 24-hour pharmacy. They were friendly, accommodating, helpful when prescriptions are not being covered by insurance and explains how to get it covered by the doctor. Also, their rapid refill program is a big plus. Unfortunately, due to the convenience factor, the lines are horribly long, also unorganized at times. And if you go during a busy time of the day, your wait is at least an hour or two hours long. Depending on what pharmacist is on call, dictates your experience.

Express Scripts is very accurate with their products. Also the variety that the company has is more than some other companies. They have amazing customer service. They are very nice people and understand questions on little information. Whenever I have a question they are very quick to respond and actually fairly easy to get in contact with. Even though they do have some medications that not everyone sells, the prices it takes to actually get them sent to the pharmacy is quite expensive. Other than the costs of the ordered medication, the rest of the company is actually pretty good.

Express Scripts has slow shipping speed. Orders take too long to arrive and are expensive to upgrade to faster shipping. An order will ship on a Monday, will not reach the post office until later that week and sometimes doesn't arrive for 2 weeks. Be prepared to order your medicines early if you don't plan to upgrade your shipping speed.

I have no idea how Express Scripts is still in business. They hire incompetent people to deal with customers. Their customer service is a joke, rude and uneducated. Anytime I called there was always a problem. Nothing was easy and they do not listen or understand what is being asked of them, or they plain do not care. I dreaded calling them. It took over 11 mos to get $350 refund. The doctor had prescribed a black box drug. I was only to use it for a few days. To this day I do not understand why Express sent me another dose. I refused the 2nd one and had it sent back. The drug did not work and I didn't want it in the house. I was expecting a refund to my credit card, as I had given my info to use whenever I needed a delivery. After months and months of calling and writing letters, I eventually got the refund.

I switched companies in May of this year. On my prior insurance plan, I had Express Scripts. My new company also used Express Scripts, but there was a 3 or 4 week delay for the insurance to take effect. At that time, I tried to log into my Express Scripts account, thinking I could change the insurance information. I could not log in. I called Express Scripts and they told me my account was deactivated, they were going to delete it, and I had to call my insurance provider and they'd create a new login account for me. Fine, no problem. Anyway, I called my provider and they created the new account. I logged in and noticed none of my prescriptions or payment information was there. No problem, I thought - I'll either get new prescriptions and send to them or use my onsite clinic's pharmacy for even cheaper medicine.

Where do I start. Using the word "express" in their name is a joke. Sometimes takes a week or more for prescription to arrive. Their automated phone system has me screaming into the phone as it NEVER provides me with options that are related to my needs. Spent 45 minutes trying to get an issue resolved and it still is not completed. Every time I deal with them it is a major headache. Maybe they do that on purpose so people don't call. I would never recommend them to anyone - unless I hated that person.

I cancelled All of my open prescriptions with Express Scripts due to poor service and I found a new provider. Express scripts continued to ship to me despite the fact that I cancelled All of my open orders. We I called them to find out why they shipped anything- they said they found an open Prescription so they shipped it. Even though I cancelled All my open orders. Then I asked them to shut my account and they said they can't do that! Really? Let's see what the Attorney General has to say about that! This company takes advantage of the system and gets away with it. Never again- they should be investigated.

I found the process to be easy, accurate, quick and reliable. I like the ease of online ordering thru the Express Scripts website and that I received my orders in a timely manner as well. Great service, even their customer service.

Express Scripts has timely response to changes in medication. Ships and arrives at my house when they say it will, answers the phone promptly, call me when there are no refills. Very convenient, easy ordering, recommends products I may need and doesn’t give me the hard sell. When I call them with a problem they will get to the bottom of it before I am off the phone. Good customer service, always polite and great attitude. I have only had one operator who has been rude. Sometimes their website loads slow and they have the usual snags relating to insurance issues, but is usually not their fault. Love this service! I recommend to everyone.

I like the ease of reordering and the overall quality of the product that was sold. The service was very timely and completed as expected and as the medications as refills were needed. I just don't like that there are too many questions concerning proof of identity far more than are necessary or reasonable. Express Scripts already knows who I am, in fact they contacted me. Overall my experience was very good. Medication quality is excellent and the mailing and delivery of all refills is very timely and accurate. I am very pleased with the entire process at Express Scripts.

Express Scripts is very difficult to deal with. It is a complete scam, their only ambition is greed. They need to be much more organized. Trying to get prescriptions is an ongoing problem. It is very surprising that they are able to conduct business in such a manner. They are horrible, I wish I never had to deal with them, but Obamacare doesn't give me any options. Customer service is one of the worst next to Obamacare itself. None of them have any true interest in your health or well being.

The design of Express Scripts was pretty great and the process was easy to understand. It also solved a lot of my problems and convenience was pretty awesome. It was a fast experience but it was very weird to be doing this online and I didn't feel completely comfortable. I’d change it to give it a more personal, less mechanic and impersonal feel. It didn't necessarily feel like I received the same attention I would in person and somewhat hard to feel safe ordering prescriptions online.

I like the fact that I can get my prescriptions in the mail so I don't have to make the extra trip to the drugstore. I also like that the refills come automatically without me needing to remember that I'm running low. However, the Express Scripts website was not very intuitive and it frequently had problems, making it frustrating to deal with when ordering my prescriptions. It was also hard to contact customer service for help. But it was nice once all of that was already squared away and I could just get my prescriptions in the mail really easily.

My child needs ** for ADD. There is not yet a generic for **. Express Scripts is trying to force other medication, such as **. My child has tried ** and had bad side effects. They said we needed prior authorization, which my doctor did, and they still will not allow it. I take ** myself and it works perfect for ADD.

I like ordering from home and having prescriptions delivered to my house. Express Scripts had nothing I really liked other than convenience. Several people who work there don't know what they are talking about it. Express Scripts obviously needs to train their employees better. They tried to charge me three times the correct amount for one of my drugs. They are really, really, really stupid. Overall, it was adequate but only because I'm pushy and determined and had a representative through my (now former) employer who was able to tell the employees that they did cover a drug the customer service rep and supervisor did not think they did.

I like the easy to use online ordering system. It is very easy to understand. Customer service is great once you finally get to them. I like the reminders they send via text and they communicate directly with my doctor for refills so I didn’t have to do that. When you order on the phone you have to listen to the company information every time. This takes about 4 minutes and it's very redundant not to mention annoying and boring. Overall, I like using Express Scripts.

The website is convenient and the shipments come fast, right to my mailbox. The layout of the website is user-friendly as well and it was very easy using the site for the first time, as well as any subsequent times. I also like the convenience of ordering and paying. This company makes it easy to order any prescriptions, especially refills. However, Express Scripts could offer an automatic refill option in case someone forgets to refill. This could be an option that is changed at any time. Other than that, they are great.

I really appreciated the ease of ordering and the promptness of delivery. Of course this was prior to recent changes at the postal service. Anytime I called with a question or had a problem the representatives were very knowledgeable, patient and kind. As a customer I would have like lower prices but that is dreaming! I do have asthma and drugs and inhalers are very expensive. But I had a very favorable experience with Express Scripts. My prescriptions were filled quickly. When I went on Medicare and purchased a drug plan I was forced by the insurance company to change providers.

With Express Scripts, I have the ability to track my orders and to have them contact my doctor for renewals. However, I’d like them to allow prescribers to fax in prescriptions for pain and anxiety medications and have the company follow up with doctors to make sure they are legit. I also would like to see the company begin to use PayPal as a payment choice. Overall, Express Scripts is much like using any pharmacy except you get 90 day supply and your meds come in the mail when it is time to refill or renew. Customer service is excellent and you are able to speak to pharmacists just like at your local pharmacy (over the telephone). Using their website, you are able to self-service your account. I have never had an issue with the company in my over 15 years of using them.

I had a prescription discrepancy that lasted for about 6 months before it was resolved. A medication has to be "brand name only". My new doctor's office had a problem filling the form out correctly and I was given more than one prescription of the generic medication. It was a maintenance med and I needed to have uninterrupted access to the correct med. The first time the issue of the doctor's office problem was brought to their attention, it would have been more effectively handled by direct contact between Express Scripts and the doctor's office. Express Scripts could have provided training that would have impacted not just me, but several other Tricare patients at that Office. The nurse had confided that they "often had issues getting prescriptions filled with them." The patients are often elderly and did not have the persistence in getting the issue resolved.

The website is easy to navigate. The customer service representatives are always friendly, knowledgeable and very helpful too. They always leave me feeling that whatever I called about was taken cared of. The waiting time to get through is reasonable as well. I like that Express Scripts refill automatically. And when your prescription is overdue, they get another script from your doctor. Also they have a 3 month worth of medicine for you. But sometimes I wonder, especially during the summer, that if the medicine is left in the mail box, the summer heat could change the chemical compounds of the drug.

I've always had good interactions with Express Scripts in the past including the last one. I like their mobile app, the medicine cabinet feature, the ease filling prescriptions, the rundown of prices is very good as well, as well as seeing the final price. But I’d like a redesign of the app to be more attractive. It looks a bit dated and it could look a bit smoother plus reminders on refills. Also, Express Scripts send a lot of paper with the orders that aren't necessary because no payment is needed so it's completely wasted paper. It would also be nice to see the option for rushing an order much easier because I really needed a particular medication much faster.

Express Scripts is extremely convenient and totally professional service. Customer service proved to be helpful and fully capable of answering any questions concerning the medications, billing and insurance coverage. I like their accurate and prompt follow-up with physician over questionable products or generic vs brand name medications. Also, services dovetail well with insurance coverage, missing or delayed orders promptly replaced without questions and enclosed product information thorough and easy to understand. However, occasionally drugs changed shape or size when obtained from non-domestic sources. Often this made different medications appear identical and easily mistaken for another or so tiny the tablets could stick between one's teeth.

Express Scripts ship very quickly once my order is confirmed and they make it easy to reach a customer service representative. They will also send refills without me having to ask. I never have any issues with them however every time my Doctor sends my script they won't send until they confirm my address with me. That can be annoying. My PCP sends my prescription to Express Scripts, and they ship it and bill me. Recently my refills had run out, I was able to request a new script from my PCP, through the website.

Express Scripts is easy to use and they are helpful with any questions. They are professional and have great customer service. They are easy to deal with either on the phone or online. You can immediately get help with an online chat. They never let you feel you are asking a stupid question. Usually I get my medicine within two days and I also have never had a problem of any kind.

Express Scripts is fast and efficient. I like how it is easy to get your prescriptions sent there and then to be able to have it shipped right to my door. The shipping is convenient and quick as well. I simply tell my doctor to send my prescription to Express Scripts and then I can check my account online and I receive emails from them. But on the other hand, the website could use a bit of updating, as it can be a bit difficult to navigate and figure out what is what.

Express Scripts is a nice company to work with to get your medication. They also send my medications to me quickly. Customer Service is very nice to work with and very helpful. Plus they have all my medications. The process of ordering my medications is easy and the process of filling them and mailing them to me is quick. I am pleased with the service I receive and the time that it takes to fill my prescriptions. I have had an excellent experience with them.

Express Scripts is always on top of filling my prescriptions and I like their wonderful customer service. I had a problem with a doctor and a prescription and they helped me resolve it. I've used a different online company before and they weren't half as good as Express Scripts. I would be upset if my insurance company changed them. I really like them and I have no complaints.

I like how fast Express Scripts is at filling the prescription. Also it's less money than going to the pharmacy. They did everything that I asked of them. It was a overall great experience. Speedy delivery and also the cheapest way to do it. I would definitely do it again.

Express Scripts is an extremely reliable company to do business with. They have fast delivery and the website is very easy to use and attractive looking. Great prices and great value every time I have used them in the past. The product selection is just as good or even better than a regular walk-in pharmacy like Walgreens, or CVS. The process of filling and refilling prescriptions is very easy and seamless. They also have excellent customer service, quick response time and any issue you have they will resolve it quickly.

I like that it's less of an out of pocket expense to me. It’s also nice to just receive my medicine without having to ask for it. I like the auto shipments as well. Express Scripts is effective, but it's not user friendly. I found it hard to manage my account because I have a hard time accessing the online portal. Also, the automated calls aren't very helpful because they ask for responses and if they called while in a crowded noisy space, it doesn't register my answers. But once I got a hold of a person, they made it easy.

Express Scripts give fast and accurate service, delivery keeps me from having to drive to the pharmacy and saves a few $$. By using their 800 number, no cost to me for phone calls. Service over the phone is very good and without having to wait to give information. On the other hand, they send too much paperwork each month. They should change to paperless options. But great experience overall.

I really like that the website is very user friendly. I also like that the process of ordering my prescription medicine is very straightforward. The website is also very pleasing to look at. Express Scripts always has the medicine I need. One time I had to call to verify something with a representative, and the employee was courteous and knowledgeable. I like that I didn't have to hold for a long time, and got to speak to a real person. The shipping is always very timely as well, and I have never experienced any damage or had to do a return with my medicine either, which I appreciate greatly. I enjoy Express Scripts greatly and quite a lot! All of my experiences and orders have been positive.

I like that I can order online and if I don't have refills Express Scripts will send over request to doctor. They are quick to send your order when you place it. Most all prescriptions are $5 and customer service is usually pretty understanding. On the other hand, I don't like the long waits when calling customer service. If you have an issue that the associate can't handle, then you are on hold again waiting on manager.

Express Scripts is an amazing company and I order most of my medications off this site. The medications arrive within 1 to 2 days of ordering and they have everything that I need. My experience was overall great and I would recommend this company.

From I first signed up until now, my experience has been great. It was easy to get my prescriptions transferred and renewed. Also, it's easy for me to add a new one when necessary. I also like how fast they deliver my orders and how well they communicate with my doctors. I like how easy it is to order online too. They have great customer service as well. However, I dislike how long it takes to get to a representative on the phone during my lunch break.

I like Express Scripts because they make buying drugs easy, simple, and pain free for me. The process of filling out your prescription is also super easy and very fast. I love how I cannot worry about my prescription and just have them take over everything. I trust them to provide for me anything that I want and also at a very reasonable price. They also always have high quality products on sale and always have a good deal going on. They had a huge selection and always had the things that I wanted in stock too. They are nice and friendly and willingly to answer all of their customers’ questions. They are one of the best in the business. They have never yet let me down. I would recommend them to everyone that asks.

I currently use Optum RX which I like as it gives a 3 month supply at a time. They sent many mail notices to remind some of my young adult children to please do a mail order claim. They of course took their sweet time responding to do this and so we continued to receive the notices in the mail. Generally online companies are easy to use. Sometimes they may be difficult when they want you to do things a certain way and it is not easy to follow their wishes.

This Company is the worst Company I have ever encountered. I am forced to use them with my Husband's Insurance. I am on the phone constantly. They never do what they say they will do. I have not received Medicine that they say I have. I am on daily medicine for my Heart and I am forced to be completely out before the next refill. They say I received two months back which I haven't received as yet. So call them speak to a rep to release early for 3 Days straight, check every day not released yet. These drugs are not Opioids or Pain Killers. Every time I have to deal with this Company My Blood Pressure goes to Dangerous Levels!!! Please Someone do something with this Company.

My overall experience with this company is great. I have been using them for a long time and so have my parents. They always have been reliable, the location of the company is convenient for me and is along the way near where I am currently residing so it was a good choice for me. But just like any other store, sometimes, the staff is having a bad day or something got messed up. The only real thing that is irritable is when I have to wait longer than I wanted to.

Express Scripts have what I need. They fill Part B breathing meds and apparatus without a problem. But I would like Express Scripts to accept pre-authorization to make these meds Part D, then my State prescription assistance would pick up $3000 dollars a year, but they do not cover Part B at all!

The products were all fine. I liked that I could get a three month supply, the prices for Co pays, and that there was free shipping plus I liked that all the medicines were shipped directly to my home. That was a benefit all itself. I did not have to deal with bad weather to venture out in to go to a pharmacy. The process of filling my prescriptions were ok if I used a customer service person but don't let them put you on hold. I would be holding forever. Also their automated phone system I would have to keep repeating over and over again and also I would have to be on hold for a long time. I tried ordering through the automated system and they got everything all messed up on my orders. As far as the service of the customer rep goes everyone I had talked to they were all pleasant and polite.

I'm stuck with EXPRESS SCRIPTS as my prescription provider through BCBS. I recently went to see the dermatologist and was diagnosed with a case of Poison Ivy. Both arms, forearm on down, are covered with open sores and blood from scratching. I received an injection and was prescribed a topical spray to reduce the rash. I would later learn that the Doctor prescription was denied.

I like Express Scripts. They are fast and they handle the transaction smoothly. It’s nice to have such quick delivery for the meds I order and also get at a discount and they accept my insurance. They are a very good company.

I like the discounts for 90-day order through my Medigap insurer - Blue Cross/ Blue Shield of Texas. Most Rxs have generic counterpart and if available, it is much cheaper. However, the time from ordering to receipt of Rxs is about 10 or 11 days; so one has to plan ahead before ordering and make sure not running out of any Rxs before expected arrival date. I also have not found their customer service to be very knowledgeable. One time they sent me wrong diabetic testing supplies and they would not take them back.

They have good prices. I like that they seem to be the preferred company. But their web page is a hot mess. I keep trying to push the auto refill and a hassle to manage scripts. I don't like the interface web page or how they manage the customer service issues. Overall, my experience was ok but not memorably good.

I like how friendly the customer service representatives are. I also like that the Express Scripts provides quick shipping and I usually receive my prescriptions within 1-2 business days from when I place my order. But I dislike that I have to provide my payment information every single time I refill my prescription and they are unable to save my card for the next time. Other than that, my overall experience for Express Scripts is pretty good. The customer service is always excellent and the people are very knowledgeable about my prescriptions and can help explain the cost breakout to me.

I often don't feel well enough to go to the pharmacy. With Express Scripts, I liked having my medications delivered to my home and not having to remember to order my medications. But my medications were sometimes late arriving to my home. They would not arrive when I need them. I also didn't have control over which medications to refill and when to have them refilled, I didn't like that.

I have often forgot to call in a prescription for refill and therefore I thoroughly enjoyed the convenience of having prescription refilled and mailed. I did not run out of medicine. The cost feature was attractive and that was what propelled me to utilize a mail-in service with Express Scripts but I was not happy with medicine being left at front door. Mail was left at front door no matter what weather was going on. Many times my medicine was wet or when it was hot, if it was a gel capsule was stuck together on.

This company is a JOKE, my friend. We are being FORCED to have prescriptions filled by them to be covered by our insurance. They have overcharged, charged for drugs that were not authorized, charged for drugs that were not sent and worst of all, not sent drugs that are required life maintenance drugs. They are playing with people’s lives for sure. It is crazy how you can be forced to use them and wonder exactly when Express Scripts will cost you YOUR LIFE.

It is very quick and easy to check prices for my medications, refill a prescription and to order from Express Scripts. They allow you to pay by mail by billing you with your order or they will let you pay online. Customer service is excellent.

It was a pleasant and fantastic experience with Express Scripts. The company was given to me through the government’s extra help program. It seems like a very serious business and I took some comfort in that. Customer service was friendly and helpful and got me through the process easily enough. The product selection extended well beyond my needs as well. They were also very timely and easy to use but I prefer in person better. There is a bit of uncertainty waiting for the meds to arrive from a place not nearby or known to me, but that is not this company’s fault, it’s the nature of the business, it is also why I would prefer a neighborhood pharmacy.

It is a long process to reach a live customer service representative at Express Scripts, ordering refills is time-consuming by phone and I miss ready access to a pharmacist for questions. However, the copays are reasonable, my doctor easily transmits my Rx electronically and the website is convenient to order refills. The prescription was accurately filled but I worry about the delivery process. We live in a hot climate and the medicine sat in our mailbox in 90-degree heat for several hours before we got home to get it.

It is required by my insurance company that some of what are called my "maintenance" drugs have to be filled through Express Scripts. Which filling them this way is beneficial to me because it gives me a 90 day supply, I don't have a co-pay and I don't have to worry about remembering to either order or pick up my refill because it gets mailed directly to my house in a timely manner. Everything has ran very smoothly so far.

I've never encountered a more incompetent company, and sincerely wish my employer/insurance company would go with someone else. They are completely inconsistent with their policies; they are virtually impossible to reach via phone; if you are lucky enough to talk to a real person, you'll wait on hold for up to an hour, then get rude treatment, inconsistent information, and, more than likely, will get lied to. Once when I asked for a supervisor, I got "Jerry" (ID **) who was actually worse than the initial rep (Virginia). Gerry flat-out lied to me twice, and then became abusive when I called him out on the lies. I honestly can't think of having ever encountered a more dysfunctional company.

On more than one occasion I have called Express Scripts, placed my order, and I have to call my doctor to get the script refilled, then Express Scripts calls me for a shipment date. They give it to me, the order is a day late, I get charged $49.00!! So now I have been waiting for cold storage medication for two days and NO ONE can tell you ** about it, they can't refund your money, can't give you the name or number of someone to help. They are just ridiculous to deal with and I am so sick of it!!! I would love to file a suit against them and the military for picking them for the country's veterans and their families. THEY SUCK!!!

My prescriptions are on automatic refill and delivered by US Mail. Always delivered on time and if subscriptions are expired my doctor is contacted for direction.

I have been using Express Script for over 10 years. I was informed by Express Script last April that would not longer be covering two medication that I have been taking for 30 years. After they denied my prescription I called and they said they had change their Formulary and decided they would no longer cover the meds I take. I pay them every month for nothing. I found out that the service rep. that you talk to does not even work for Express Script but ES is using them as a vendor. I called my doctor. He called them and told them this was a medication that I could not just stop taking. They wanted him to prescribe ** as an alternative drug. Since when can an insurance company override a doctor's prescription and tell him what they want me to take. The people that do the Formulary are not even doctors and know nothing about medication.

I wish I had another choice. Thank you anthem for making getting medication a constant headache. I spend more time on the phone with Express Scripts than I do with my own family constantly having to figure out what has gone wrong with this month's order. Constant delay issues constantly running out of medication constantly having to call in to find out why my medications are not arriving constant problems. Usually their customer service is pretty decent but today I got a guy who just refuse to listen to me when I just wanted to give him the fax number for my doctor and wasted 30 minutes of my day only to talk to his supervisor who was willing to take the fax number and contact the Dr. I hate this company with a vengeance because they're unreliable and I'm constantly having to call them to fix things.

Called trying to find out where my daughter's medication is. She's at school - they "claim" I didn't give them her address as temporary. I have talked to no less than three people - 2 "supervisors" - all rude, dismissive and unhelpful. When I asked for an email detailing the fact that they would not do anything to resolve the situation I was told they couldn't do that. But they can sit on the phone and basically call me a liar and refuse to do anything to get my child's medication to her at school. I am being held hostage by these people - The only way to get 3 months of her medications is to mail it away to these unhelpful incompetent people who will not take ownership for any part of this screw-up.

I was told by my medical carrier that insists we use Express Scripts that it would be more convenient and save me money. It does not on either count. It is inconvenient (by mail only) and costs more than CVS because Express Scripts will not accept coupons. It takes longer to get my RX too! What a mess!

You don't find out the cost of your medication until they ship it. My doctor recommended that I try mail ordering my medication to save money and always have the medication I need. He sent a prescription for a new medication that I have been trying. It said 1-2 tablets a day however, my insurance pays for 1 tablet a day. I went ahead and emailed Express Scripts letting them know that my doc would resubmit for 1 tablet of the strength needed rather than 2. I got a return email which did not address that then I was notified a day later my medication was shipped. I was charged $134 for a 45 day supply. At a retail pharmacy I pay $10 for a 30 day supply. When I had estimated the cost of the medication using their tools it was supposed to be $15 for 90 day supply. Of course I called customer service and was put on hold for 20 minutes while she researched my case.

Again I beg of all of you to NEVER use this company. We are being held hostage to ES for our prescription drug coverage. I have spent 3+ hours on the phone today because we were supposed to have a prescription sent overnight on 8/24. It is now 8/28 and we have yet to receive the prescription. What should have been a simple phone call to locate the medication has turned into yet another nightmare. I have spoken with no less than 10 people including 2 pharmacists and the useless Presidential Escalation Office (pretty snazzy name huh???). So far I have been given 3 different names of the "medication that has shipped". How can different people in the same company look into the same computer system and get different medications??

Express Scripts is the pharmacy contractor for Tricare. My Tricare coverage ended because of divorce over four years ago. Express Scripts sends me a letter stating I owe almost $8,000 because of overpayments made six years ago, which in fact I had Tricare coverage during that time period. Before harassing me about a debt I do not owe, they should have checked to see when my Tricare benefits actually ended.

I've been taking the same meds for 4 years and 2 years ago, my company started using this slow non compassionate vendor. I went to my monthly doctor's appointment and found out August 1 I had to get a prior authorization for a med that they have been covering. I was told I needed a Pala. They told me to have my doctors do that and since I was already on this medicine it would be covered well. They covered alright. Approved my prior authorization but only paying for 60 out of 90 of my meds. Then once I called the authorization department this lady asked me one question and acted like she hit a button on her computer and said my claim was denied.

They deliver prescriptions to your home. Got an email saying the package is shipped and delivered. They're saying USPS says it's delivered. Well I didn't get it. I call them, and two separate people tell me, "Oh sorry. We'll send you a new one you don't have to pay for that one." I wait almost a week, well I don't have it. I need my medication. I call again. Now they're saying because it's Tricare that the government won't allow them to credit or refund anything and since it says delivered I have to pay. Well no one told me that at any point.

Just add me to the list of thousands. Similar story with E.S. accepting prescriptions knowing they cannot fill them. Made no difference whether generic or not. Prescriptions sit in pending status with 'excuse codes' only to end up being cancelled with my having to scramble to have my prescriptions transferred and filled. Have decided to cancel all prescriptions and not do business any longer.

Due to my retirement I was pretty much told by Express Scripts that I had no choice but to use Express Scripts or my costs will rise. I have 3 prescriptions and my husband has 6 prescriptions on this mail order plan. We used them for 3 refills, 3 month supply at a time, without too much problems. I placed my order August 8th, they charged my credit card August 12th and said they mailed it August 11th. It is now August 22, the tracking number they gave me says not found.

Always good service, everything done on line. If you are a chronic script user (asthma / diabetes et cetera) they are very good. I get 90 days of my medicine at a time.

Is there a rating called "PATHETIC"? This is likely the worst run company I have ever dealt with. I've had nothing but issues getting my prescriptions renewed with my doctor's office. I log onto the Express Script’s website and submit an order. Then it goes into the black hole "Waiting for Doctor's Office Review". A couple of days later I get a call from the Express Script automated system stating that my doctor has not responded to their request for a prescription renewal and If "I DON'T CALL" them, the order will be canceled.

I have now been a member of Express Scripts for almost 1 year. They have screwed up most of my medications at least once, some several times. My recent experience involves getting a refill on a medication I have been taking for over five years. It is a class 4 medication so I can't get it refilled online. When I called to request a refill I was told that no refilled had been sent by my physician. Checking with the physician a refill request had been generated on May 19th. None of the customer service reps could find it. So the answer from them was - "So sorry, you will have to get your doctor to contact us with a request for refill." If you can't find one that was sent on May 19th, what makes you think you will see a new one? If you can't manage medications in a timely and professional manner why are you still in business?

In May 2017, I spent many hours on the phone with Express Scripts (ES). The problem originated because ES continually tried to process my order through the wrong account, which is a contraceptive account (I'm a male) which no one could explain why I had to begin with. This was despite my phone calls telling them which account to process it under. This nightmare to get my medications involved roughly ten of my own phone calls, 3 from my human resource department, 2 from my doctor's office, and 2 from my insurer. This literally took hours of my life. Every time I called, I got a different answer and assurance that the problem was resolved. I finally received my medication 13 days after the prescription was written despite informing ES multiple times that my prescription was running out.

Ordered my medicine 2 weeks ago and I still do not have it. They said it went out over a week ago, now they're saying it went out 8 days ago and it must be the post office at fault, when I track it the post office says they haven't got it yet. Every time I check the tracking from their site it says something different. This is heart medication which I am out of for two days now. Worst service ever.

I was a new customer and called in for information regarding the appropriate methods of getting my medication sent in a timely manner. However, I was misinformed and had to make another trip to the doctor's office. They waste so much of your time. Honestly, each service rep is not as knowledgeable as they should be - especially because they work in departments - There's only so much guidelines per department. Each time I call, I get a new or different piece of information. I will not do Express Scripts again. I don't see how they're still in existence.

Totally disorganized, non consumer friendly pharmacy company. Days go by without action. Calls get lost in customer service. People claim to be supervisors who don't return phone calls. Upsetting beyond belief. I hate the fact that I have to deal with them going forward as my life is in their hands with life assisting maintenance medication for my family members.

I looked in my bank account today and Express Scripts deducted $187.50 from my account. I called and they told me what medication they were sending. They said my Dr ordered this??? WOW since I was told this morning I was not to take this medication as it was not working for me. I later found they substituted on me. When looking at my CVS account the same meds were $24.99. In talking with several people there they said the best they could do is refund me $100... Well, this is NOT acceptable to me. I dont have 87.50 to throw out the window. I am not working at this time and on social security... Tomorrow I will continue the fight, I intend to WIN!

I have tried for 6 weeks to get safety caps on my medications, but Express Scripts has been unable to take care of this simple request. I have spent hours on the phone. Six phone calls to representatives, supervisors, and supervisors' supervisors. I've been told the safety cap bottles would be sent multiple times and they were not. Today I was told that they cannot send these. This is a simple request, bottles with safety caps. Absolutely, no accountability. Express Scripts could care less about safety.

This is the problem! Someone in Express Scripts needs to wake up and discover that we are now in the 21st Century. My last five claims were all rejected because they can't find data that is plainly written on the form in English right from the pharmacy. I am now on my third response written letter for each one of these claims. Are you kidding? I am out of pocket hundreds of dollars at this point and as frustrated as consumer. I used to watch those news reports about the poor Vets who were getting the runaround and kind of always thought "there must be more to the story"... Well, today it is now me who is getting the runaround and I am here to say, that "enough is enough." Congress needs to terminate this contract with Express Scripts and fire the whole mess. You can't make this stuff up.

I have had numerous problems with Express Scripts. My latest problem is so ridiculous I just had to write a complaint. I am trying to get Insulin Pen Needles for my insulin pen prescription. These are just the needles that screw on to tip of the insulin pen and are sold in boxes of 100. It is NOT the medication. It took me 30 seconds to find them on the "Price a Medication" Express Scripts web page. 2 boxes (90 day supply for $12.06). Even though I gave the person the name from their web page it took over 20 minutes for her to find them and figure out how to order them. It was now a different brand NAME and was now $18 for 2 boxes. So now after about 30 minutes they claim I need prescription from my doctor.

Was coerced into using this service as insurance prefers and threatens to cancel prescription service without using this service. I've read about the deal between Express Scripts and Anthem insurance. It sucks for consumers and benefits Express Scripts financially. Their service sucks. Filling a prescription takes 20 minutes. They store your credit card and re-use at their whim. After spending 20 min typing everything in and replying to their obnoxious electronic service, the woman on electronic svc cut me off and ended call. Seriously! I've ordered prescriptions electronically for decades with Walgreens. Your system is defective. Probably like your service overall -- cheap!!

Express Scripts filled and mailed a prescription without contacting me first to verify that I needed the medication and approved of it being mailed AND billed to me. They are holding me liable for the cost of the medication, as they do not accept returns. I don't understand how they can legally hold me responsible for something I never knew about (much less approved), but they will hold my legitimate medications hostage unless I pay for the medication sent without my approval.

I just tried Express Scripts and had a prescription made out for 90 day supply or longer (as advised). In fact, my Dr. gave me a 4 month supply, but ES took it upon themselves to process 3 months of refills and cancel the remaining. I am not sure how they can legally do this. In effect that are changing the Dr's prescription from 4 refills at 60 tablets a month to 3 refills. I am now missing 60 pills!!! I will not use this service unless forced to do so. I would rather pay my $10 a month for the correct dosage. I now have to go through the hassle of getting another referral just to get seen by the specialist, and then explain why I am missing 60 pills.

Don't waste your time using Express Scripts! Any money you could save using the service is lost with your time being spent on actually getting the prescription filled! Just fill at your local pharmacy and avoid the headache. Both times I tried having my prescriptions filled there was problems, delays, etc.! This last time they even cancelled my whole order without notifying me & the whole time I've been receiving emails saying the mess were about to be shipped & even provided invoice numbers for medications they never sent.

I am 71 yo, worked a full career for Bell System, raised 1 daughter, 4 grandchildren for 10 years, maintain my own home for over 40 years, including all inside and outside work. Life has not been easy. I am now entering the years where pain management has become more difficult. I have arthritis in most of my joints and NEVER sleep through the night without some type of Extended Relief meds. Working with my doctor, Dr. **, Mt. Airy MD. He/We found that prescribing 2 ** 100mg allows me to be pain manageable for 24 hours at a time - 1 every 12 hours, I have gotten my meds from Express Scripts for years now. My doctor sent through a prescript for the **, 180, a 90 day supply - Express Scripts accepted that with the understanding that I would l receive 90 pills at 45 day intervals, and I would have to order the refill because ES considers ** "controlled substance like".

I paid a $49 invoice that they did not credit to my 90 year old mother's account. I have called them multiple times and was promised a return call from accounting that never happened. I messaged them from their website, provided the follow up info they asked for only to be told their computer said I owed the money as they ignored the info I provided. I have written them - first time they did not respond. Second one, certified mail, I resent everything including copies of the cancelled check only to have them write and admit they did not credit me the money from that check and that I needed to just pay again. And if that is not enough, they won't fill any more prescriptions until I do. Judging from all the negative reviews - perhaps it is time for a Class Action Suit.

Repeatedly they lose my controlled scripts and "processing" times change frequently. There is a 10 day window to refill a script. You have to guess mailing times and their processing times and seamless controlled substance fills are virtually impossible. They refuse to hold a script received even one day early. I have one missing 8 days now and was told it might be there just not processed yet. So that tells me they are not scanned when they are actually received and sit somewhere where diversion can happen. No remedy for this other than being told to fill locally and pay 3 times the copay repeatedly. This is a benefit I should be able to use without these issues.

After changing jobs, I had to begin using Express Scripts as my pharmacy. As is the trend for almost everything it seems nowadays, in order to refill my maintenance medications, I had to go online to initiate the process. That's not that big of a deal--I clicked on my prescription history and selected my usual medications for the doctor to approve and submit to Express Scripts. Of the three medications I needed, 2 were sent in relatively mistake-free with no surprises. On the Express Scripts webpage after logging in, my only reference to prescriptions being processed is Order Numbers with Prescription Numbers, where I can also see the doctor, the dates of submission, and the estimated shipping date. One key piece of information was omitted--PRICING. The third prescription I was needing came with quite a bit of sticker shock--over $800 for a 90-day supply.

I called to refill my script on Monday 7/17/17. I was told they would need to get authorization from my Doctor since I was out of refills. I know this wouldn't be a problem on my doctor's end because not only is this medication detrimental for my health but they are ALWAYS on top of things in his office! This is a medication I take daily. Without it, it can affect my heart, my energy, hormone levels, migraines, hair can fall out ETC. When I had not received my medicine by Friday 7/21, I called. After a long drawn out in depth conversation about the rep whom I was speaking to own health issues which were similar to mine I was told oh sorry it hasn't shipped yet! The doctor only approved you for a 1 time refill for 90 days. Do you have a follow up appt with him in September. Yes I do.

I could go through and describe how I attempted to fill two prescriptions for medications I've been taking for the last 5 years through Express Scripts - but why bother. I never got the medications, despite the doctors office sending them updated prescriptions. 8 weeks, the orders were in their systems 4 times each for each medication. Each time... fail fail fail. These are not exotic medications, they are not hard to find, they are not uncommonly prescribed or being used for some off-label purpose.

I take a weekly injection for diabetes. The medication cost around $1000.00 month. However I use a prescription card from my doctor and the drug company where I pay only $25.00 monthly after my insurance copay. But now Express Scripts is requiring I only get it filled by mail through them and I cannot use my prescription card. Now it will cost $100.00 every three months. Which is not saving me money, it is higher and I have been without my medication now going on over a week because of their delay in filling the medication.

Express Scripts should not be allowed to be in the business of handling medication. The organization is so compartmentalized... The compartments do not speak to one another. They call repeatedly to ask the same questions over and over and over. I DO NOT recommend this organization and intend to speak with my HR department.

I've had to be an Express Scripts customer for over five years. They routinely claim they haven't received new prescriptions from my physicians for non-narcotic controlled substances, despite the orders having been sent. In this most recent incident, they assert they never received the order when my physician's office told me they have a fax confirmation of it having gone through. They don't have this problem with other medications, so I strongly suspect someone is diverting the controlled substance prescriptions.

This is by far the worst pharmacy/mailing pharmacy. They refuse a lot of the medications, and require prior authorization for very basic medications including PPIs such as ** and ** such as **. Avoid at all cost. High co-pay.

Most unhelpful, disorganized company to talk with. They consistently lose my order in the mail and when I try to get another order they say "it's too soon to fill" according to their paperwork. They tell you that you must contact your local pharmacy for short term-supply. Always trying to pass the buck to someone else. Spent an hour trying to call back and forth between the local pharmacy and Express Scripts. Local pharmacy was finally able to help me.

I spent hours at least 15 hours on the phone, on the web and following up with Express Scripts in past 2 weeks. My doctor's nurse spent two long phone calls, on hold for 40 minutes for one call. During each phone call, and this includes the doctor's phone calls, VERY different information was shared. Facts that were different. And none of the facts were right!!! We will send it overnight. (It took 4 days). This prescription will be a 30 days, a 60 day, a 90 day-- heard all 3. Would get off the phone, check the app and it was then not what they said. Call back... no explanation. More followups. I can't even begin to explain the incompetence. I do not blame the workers, I credit this complete experience to the company's training, mission, culture, and leadership. I would urge you, with full gusto, to turn elsewhere and avoid this time sink.

Just made my monthly call to Express Scripts as I needed to refill an Rx. I gave them the Rx number which clearly stated that I had 3 refills remaining. I was then informed that they had canceled it back in April. I asked why I was never informed or how I would know it. The Rx requires a prior authorization from my physician and now I will have to wait until Monday for me to contact my doctor to have them submit the form.

From 2016 to 2017 Express Scripts (ES) has increased the price of my 8 prescriptions 87.5%. One went up 1,345% and my already most expensive Rx for diabetes which has been on the market for year doubled in price. And the 87.5% does not include a $250 charge in Express Scripts added to each of mine and my wife's Rx charge on the first of each year because we each have a brand name medication. We have no choice since it’s from our retirement systems.

I was called and told that Express Scripts was out of **! The number one oral drug for type 2 diabetic people. And also told that they didn't know when it would be in stock again. Totally unacceptable.

This is the second time I've tried to use this service as recommended by my Work Comp insurance. In May the physician's office screwed up, but instead of verifying to correct the order, they deleted it. On who's authority they deleted it, I have no idea. I was down to one day's worth of medication for nerve pain before I actually got my medication. It took a phone call from my claim's adjustor to them, and me having to go to a local pharmacy to pick up medication, then receiving the medication from them later.

Placed an order for 3 Rxs and system stated expectation on shipment date within 3-5 days, a week later find out a 1/3 Rx delayed for 3 weeks - UNACCEPTABLE. They should notify customers whose health is dependent on this medication that there is such a ridiculous delay and help sort out options. Had to get Walgreens to step in and help out. Express Scripts thinks bothering my doctor is the answer - like they have time to fix the POOR CUSTOMER SERVICE issues and call around town to give Rxs out. I hate that I am tied to this company Express Scripts - I will definitely be using our company social media to help get another provider to REPLACE Express Scripts. POOR CUSTOMER SERVICE that impacts my HEALTH and WELFARE!

Multiple calls and two unanswered written appeals which were never answered bring me here. Strong armed into accepting EScripts mail order when they stopped authorizing my Rx at my local pharmacy. The first of a half dozen clerks I spoke with told me my ** which I was getting at the Retail Pharmacy for $25 a month would now be just pennies shy of $1900.00 Don't worry because that changed to $680 and 545 before going back up to 1900. One of my blood pressure medications that at Retail was $8.00 with a manufacture assistance program is now 185 at EScripts and another has gone from zero to $385. Not to mention the medication for a brain tumor and as I'm allergic to statins, the medication my physician had me on for a trial basis which lowered my lipids from the 390's down to 30 without shutting down my kidneys the way **'s did when they almost killed me.

It's taken a long time but the biggest issue, now getting my medication directly to me someone took notice & got it to the right person to fix. There are many computer glitches, but I'm very grateful that the gentleman really took his time & put a lot of effort into solving this for me! I feel like I have a go to person for the major problems again.

So I have my physician call in a three-month supply of **, an injected drug for Type 1 diabetes. I get a call that same day from Express Scripts saying they need address verification before they can ship the medication to me. Their automated calling system gives me an old address, one that I haven't lived at for seven years, which I find weird, because they've been sending my other meds, like insulin and pills and such, to my correct address all this time. So I tell the bot on the other end of the line, "NO" when it asks me to verify my old address, which sends me directly (and supposedly) to a human. Then I wait on the phone for ten minutes, to grainy, repetitive muzak, only to have the system tell me, "This line is busy. Please call back at another time."

I am not sure I have the words to describe my disappointment with this company. In the 18+ months I have been a client/patient, I have not had a single positive experience or have completed a phone call where I was not left frustrated and angry. The staff is very rude, unwilling/unable to problem solve, lack empathy and compassion, and have no desire to be helpful. It is always a fiasco ordering my specialty medication or any refill of medication for that matter.

Since day 1, they have been nothing but problems! I have several serious conditions, including severe ulcerative colitis which maybe Crohn's instead and ankylosing spondylosis in my entire spine. I am on medication to keep the UC in remission, there is a months long fight every 6 months for approval. Leaving me without medication for a period of time risking relapse and possible life-threatening complications. Today, went to urgent care as I could no longer tolerate the pain in my cervical spine. Got a prescription for ** patches as I cannot take NSAIDs and I've tried all the narcotics that they would cover, even ** patches with no relief. They require a PA, so here I am, in an incredible amount of pain, waiting.

I was unaware of the 2 refill at the pharmacy policy so when I went to fill my 3rd prescription, I was told by the Pharmacy that the insurance wouldn't pay it. I paid for my prescription then followed up with Express Scripts. First I was told, "no problem, fill out the Claims For for reimbursement which you can get online. Be sure to include the Pharmacy receipt (the one stapled to the prescription) not the register receipt." Faxed the claim in and received a Denial! The Denial read "THIS IS A DUPLICATE CLAIM, WE HAVE ALREADY PAID YOUR PHARMACY OR APPLIED THE AMOUNT OF THE CLAIM TO YOUR DEDUCTIBLE."

I take anti-depressants that cost 28.00 at CVS for a 30/day supply, so 90 days would be 84.00. A 90 supply for the same anti-depressants at Express Scripts are 180.00. If I dare to buy them at CVS that is 5 minutes from my house and on my way to and from work, with a DRIVE IN WINDOW and wonderful pharmacy assistants and pharmacists. I have to pay a 100.00 penalty from Express Scripts. So I said okay, I'll buy them from Express Scripts. I put my prescription in (MY LONG STANDING PRESCRIPTION WITH 2 REFILLS left on it) online two weeks before my supply is due to run out. 4 days later I get a note that they have to verify with my doctor that I need this prescription and that she needs to write me a new one. I've been taking this medication for two years. Then 4 days later I get an email that they need to verify my address that they just sent one of my OTHER MEDICATIONS TO.

Express Scripts has been the most frustrating customer service experience of my life. They are highly unorganized and put me on hold for 10+ minutes at a time/transferred me around to various people/gave conflicting information. I've called several times and spent more than two hours total on the phone trying to get a simple issue resolved. End result is my issue has not been resolved. So frustrating! Avoid at all costs!

I have called United Healthcare and their prescription company Express Scripts and they both refuse to allow me to opt out of home delivery. I live in a big city where packages are often stolen and don't want my medication delivered. I have complained to both companies and both tell me to call the other one and they can't help me. So now I am out of my medication that is dangerous to stop and can't afford the $200 out of pocket it would cost so they both screwed over my health! What a waste of a healthcare company!

I'm diabetic. I need both ** and ** in order to live. I ordered both on 6/20 and the nurse-practitioner who sees me ok'd it on 6/21. As of 6/27 it is STILL processing. My doctor said before more than ONE DAY of processing is excessive. I ran out on 6/23. I could DIE without getting it but they still screw around for no reason. This is malpractice.

Express Scripts the company previously Medco it was much better, shipping times for temperature sensitive medication was delivered in one day. Now with Express Scripts it is two days via UPS and it sits on the truck all day and does not get delivered until 7 or 8 p.m. So by the time it reaches me the medication is warm. I explained this information to Express Scripts customer service on 4 occasions since last week including today and was assured that the medicine would shipped overnight to be received by 6/27/2017 only to find out it was shipped two days again. So if the medicine is not usable I will have to start this process over again and will run out of life-saving medicine. Temperature sensitive medication should always be sent overnight, especially since Express Scripts will not allow me to get it from my local pharmacy.

My young adult son fills his prescriptions for his Type 1 diabetes at a local pharmacy each month. The copays seemed awfully high, but after having been reassured by the HR rep at my husband's company last fall, we were sure we would see a huge difference once we met our (high) deductible. Well, met the deductible, have depleted our HRA, and my son went to fill his prescriptions, and was told he needed to pay almost $400. I had not investigated up to this point, but dug around on the Express Scripts website, and found that up to this point, we have paid $1384 in PENALTIES for not participating in their stupid 3 month supply mail order program!! Even if we were just paying the copays WITHOUT the penalties, we can't afford 3 months' worth!?

My problem is the same as all the other 2,400 customer written reviews. The level of incompetence at this company is shocking. Rx are wrong most of the time, they are always days to weeks late in the mail, etc. When you call them, you get a non-English speaking person who reads off a letter what EX SCRIPTS ALLOWS THEM TO SAY... Ask anyone of them what color are their shoes? You will hear the say, "I need a prescription for that"... yes, that is the level of intelligence on their front line people. First, I want my own number to press on my phone for ENGLISH! Apparently if you speak any other language you can get a service rep that you can understand, but if you speak English, any heavily accented foreigner will do just fine. Where is the over sight of drug companies? Who checks to make sure these companies do their jobs correctly?

Express Scripts, which is our prescription coverage co. through my husband's job, is MAKING us use their online prescription service. They are telling us that we have to use Walgreens or their online pharmacy to fill our prescriptions and that we have to fill a 3 month supply at a time. We live out in the country in a small town that has its own pharmacy that does a fantastic job of filling our prescriptions and they know all about what and why we are taking the medications that we do. The nearest Walgreens to us is a 60 mile round trip from where we live and between my husband and I, we take 14 prescriptions. Most of my prescriptions have to be filled around the same time, so to fill them for 3 months at the same time would be a HUGE EXPENSE for us, especially when we are on a fixed income! How is this saving us money!?

I hate being TOLD that I must use their mail ordering system for my **. I was getting it at my local Walmart for 25 dollars a month and after my third refill I was told it would be over 600 dollars due to their "penalty" rules. At first it was showing that their cost was 90 dollars for a 3 month supply. Now for some reason it is showing 200 dollars!!! I want out of this stupid program. It only saves me a few cents on each prescription, if you don't count their "penalty" that they add to each script. I hope that company that has sued them wins their case!!! Price gouging!!!

This company revises its coverage annually. It seems that the drugs that are in demand get pushed to a higher category. The game seems to be: charge higher and higher co-pays and maybe the patient will just go away and do without the drug. Yet, premiums don't drop. Got gout? Sorry, just suffer. They'll cover the generic but at a sky-high co-pay, but only after applying delaying tactics. They love to put barriers in front, like pre-authorization, just to delay. Maybe you'll get well and they have no cost and still collect the premium.

When I first started using Express Scripts, I was pleased. However, in less than one year, the service has changed from impeccable to horrendous. I received prescriptions from my previous physicians and it took them over 6 weeks to fill the prescriptions. I lashed out at the doctor's office staff members because I thought they were not faxing in the prescriptions, when in fact, they had. Express Scripts kept calling me and telling me they were going to cancel the orders unless they received "validation" to fill from the doctor's office. A signed and faxed electronic script IS validation. I was led to believe that my physician's office staff members were verdantly calling Express Scripts and cancelling the prescriptions, which was not the case.

I've had my share of online pharmacies and honestly, only have good things to say about Express Scripts. Their app works well, their customer service is friendly and helpful, and have had no problems at all getting my prescriptions on time. I'm sorry for the other folks who had bad experiences, and I surely know what that's like, but my experiences are very favorable. I've had only good luck.

Received my meds. the next day after talking to Sarah at Express-Scripts. Thank you!

I have had an issue with an overactive bladder for quite some time now. I have been prescribed **; all to no avail. Then my doctor gave me some samples of ** that worked wonders for me. When a prescription was ordered Express Scripts refused to cover it. I tried the appeal process and was still denied. I can't afford the $600 to $900 dollar cost myself and don't know where to turn. This health issue is miserable enough. It drives me crazy knowing there is a medication out there that helps and the insurance won't help me with it. This is not the first time this has happened with Express Scripts. A different health issue came up and the initial prescription was denied so the doctor prescribed something else, denied as well. After the 3rd prescription from my doctor got denied I called Express Scripts only to find out that they don't cover anything in that class or group of treatments. I'm disgusted with Express Scripts!!!

On September 29, 2016, my dermatologist filled a new prescription for the first time with Windsor Pharmacy on my behalf. At that time I was charged: $70.00 for a 30 day supply Quantity: (1) 60gm can. Windsor Pharmacy applied a coupon to cover the $70 cost so that my effective Copay was $0.00. On October 17, 2016 my doctor's office attempted to get pre-authorization to refill my prescription by getting in touch with Express Scripts. At this time a pharmacist by the name of J. ** filled it despite me not having ever signed up for mail order prescriptions given the expensive cost of purchasing medications via this method. Additionally I was never contacted by him or anyone else from Express Scripts to authorize this purchase prior to it being shipped to me, therefore the order should never have been filled for these 2 reasons.

After trying several cholesterol lowing meds we finally found one that worked and didn't make me feel like I had been hit by a Mack truck! After a few years and yearly reviews Express Scripts has decided they aren't going to cover it for me now! So after having a total cholesterol of 187 with the ** it is now up to 267 since running out of it! Guess they think heart disease will be cheaper than paying for my medicine! Oh and my doc and I appealed twice to no avail!

After countless contacts with Express Scripts, I am unable to get the medication that I have taken over the last two years. The only thing that has changed was my doctor, and Express Scripts wants me and my doctor to jump through several more hoops. At this point I am not sure I will get the prescription which I have been without for about one month. In all fairness, the reason for the initial delay was partially my fault, assuming my prescription needs would have been brought to my attention by being notified, through email, that action was needed.

I ran out of a prescription that I need. I ordered. They Express Scripts put in on hold for over a month awaiting on my doctor to verify I needed it. They never contacted me or the doctor. I got with doctor and he sent a new prescription. Express Scripts' verified it and sent the order. Then while it was in shipment they recalled it stating the prescription was not ready for refill until August 8. Even though I had run out two months ago and their website stated it was ready for refill. This is one sorry organization. I will not ever order anything from this sorry-** organization again.

Express Scripts had my debit card on file, even though I have NEVER had them take an auto payment. I always send in the payment once I've received my prescription in the mail. But for some reason this month they took the payment out of my account without permission. I ordered the pills as usual and specifically selected they have the bill sent to me. A few days later I checked my account and saw they took it out. I called and the representative said the only thing she could do was change it so it wouldn't happen again. I'm not convinced it will solve the problem as I never approved it in the first place. I won't use them again, nothing makes me more distrustful of a company than them taking auto payments without permission. That was unacceptable.

Since I started Using Express Scripts, since is an insurance requirement My problem start. A month later after I order them they say to me they need clarification from the doctor for some medication, so I called the doctor's office and they say they talk to them. I called Express Script back and they say everything was ok and they will send me the medication in a few days. After 10 days that I did not see my medication I called Express Scripts and ask for the medication and they say they need a new prescription from the Doctor and clarification and I told them that they speak to the doctor's office already. They says that that was not in the system. Is there any agency that can do something about it? I called my insurance company but they defend them. I was someone that work in an agency read this and do something about it.

I am a type 2 diabetic and have been on medication called ** for more than a year. Express Scripts decided that they weren't going to give us ** anymore. Pick something cheaper or maybe not as good for your body. I don't understand how Tricare have agreed to have the things that Express Scripts is doing to the patients. My sugar levels now it stays in the 200s because I cannot get my ** anymore. My doctor try to get ** for me it was denied. Also want you to try something cheaper. Why should it matter to Express Scripts what the doctor ordered for you. If the doctor says you need to be on a particular medication then that's what it is. Express Scripts is not a doctor.

My doctor sent a prescription renewal for a medication I've been on for years, and this would have been my first prescription since enrolling with Express Scripts. Simply put, they claimed that they needed my doctor to submit the Rx to Express Script's "review board" to determine whether or not my prescription was "medically necessary" prior to filling it. So, a financial analyst from the insurance provider and not MY PHYSICIAN will make the final determination as to whether or not I need a medication? Excuse my French but that is **. I'm withdrawing from this worthless plan and switching to someone else at first opportunity.

Express Scripts shipped medicine without approval of customer and charge my account. They didn't wait until the customer say ok. Medicine supposed to be in the refrigerator. But since they did not put instruction on the package not to leave it outside, the UPS worker left it outside my home while I went for a trip for a week. When I returned back from the trip I called them. Why they ship medicine without my authorization. They blamed the Dr. The Dr. did his job by sending prescription to the file whenever I need it to order from Express Scripts. By the way I am a diabetic patient and injecting insulin all the time. They refused to return but charged me. I talk with the supervisor and she refused to cancel the charge. What unfair situation. How come very sensitive medicine left outside? Someone please help me!!!

They called me today threatening to put me in a different med group because I owe $16.00. We always send extra. I am so sick of getting my med from Express Scripts. I am going to look for better service.

I have my prescription coverage through Express Scripts (ES). When my company switched coverage in 2017, I instantly knew it would be a problem working with ES as it has been in the past. First, I had to struggle with them to get specialty medication for a chronic condition. Today, they charged a $98.00 PENALTY because I had a prescription filled at a local retail pharmacy. They charged this penalty even though I have met my out of pocket deductible for the year and my plan should pay 100%. They are trying to force me to use the mail order pharmacy even though I'm not sure if my doctor will even keep me on this medication as he is trying different options depending on my response to the meds.

I was prescribed an injection to help with some health problems I was having. I was told by my dr, that they would send over the precert and ES would call me. I needed to answer the phone to get the injection. I waited 3 days, and called ES. I was told Accredo would be handling my injection, and they got them on the phone. I asked how long it would take to get a call back and was given a 24 hr timeframe.

I had a terrible time getting the prescription that I need. It literally took two months and 5 phone calls for them to finally ship my medication. They told me on three different occasions that after they got their issues figured out they would call me back. I never received any phone calls. They just let problems go if you don't demand action and stay on the phone... for hours. On top of that, after they said they would expedite my medication because of how long it took, instead, they did standard taking an extra week to arrive. It still hasn't arrived but I'm told it will be here today.

Every time I order my scripts from them. They claim they don't receive one script. I order 7 scripts at a time. Please all UAW members if you have a problem with them call your uaw rep and tell them to get rid of them.

Express Scripts sends refills too often. They do not wait the required days. This happens over and over. Our home looks like a pharmacy at times. We have removed ourselves from automatic refills and Express Scripts still sends automatic refills. They do not correctly keep track of refills. An American customer service rep agreed with me and changed the refill amount to the correct one. They have a foreign regular customer service call center. All reps are difficult to understand. Most reps have a hard time understanding what I am saying. It appears that their internet customer service is in St. Louis.

I can barely breathe again, no thanks to this low budget degenerative, should never be in business Express Scripts. These scum bag low-life should not have a damn job. Workers of Express Crime Squad should be sued by every dissatisfied consumers on this damn website. In fact, I can honestly tell you all that my insurance carrier 1199 had me dealing with these misfits. They claimed my ** injections was going to cost me $1300 out of pocket dollars and 1199 was only paying $888 of this $2200 prescription. I refused to pay this amount and they stopped my free 90 day supply of water pills for my blood pressure which they caused on numerous phone calls with their ** acting **. I did get the injections and never paid them that ridiculous amount.

They limit your prescriptions without any notice. They "advertise" you will get 90 days of medication, then cut you short saying your plan limits the amount of medication you can receive. What? Your doctor must apply for an override. What? My doctor already did override the amount by submitting a prescription. It takes them 10 days to refill your order. So, if you miss the window, you miss your medication. STAY AWAY FROM THIS SERVICE. Quitting the service. Do you really think these guys are going to be courteous and prompt to release my prescriptions? STAY AWAY FROM THIS SERVICE.

Working with the Express Scripts team has been incredibly stressful & unsuccessful. I processed a prescription REFILL with them 2 weeks ago, and they have had an excessive amount of processing questions & obstacles - none of which seemed difficult or time consuming to navigate, but each processing question has arisen within days after each other, rather than all at once, so I am now going on my 3rd week without my medication. I am being told the order will ship within 4-6 days but I've been told this 3 times over 2 weeks. If not for the fact that I am forced to work with Express Scripts through my corporation, I would not continue to use their services. Their process is very broken.

My company switched to Express Scripts a few years ago and last year they made it 'MANDATORY' to use the mail order for prescriptions. I tried. It took 2 weeks to get my meds. I have diabetes, and I was OUT for 2 weeks. My blood sugars spiked to over 400 and I started to have serious side effects from not having my medications. I put them on auto fill and in MULTIPLE instances, I would get an email 2 weeks before I am out that they are preparing to process my prescription. Only to find out when I check as I am close to out, that the order was cancelled and the new order can be processed in a year. Yes May 1, 2018. WHAT!

(Gail) NC, I feel your frustrations, same runaround here on probably the same meds. My Dr absolute hates this company and told me this time he would never call them again so I finally had Express Scripts fax papers and it was filled out and sent back. When I checked online guess what? Yep, cancelled. I went cold turkey, calling, emailing, nothing helps. I wonder if anyone knows if a company like this can be sued? This is life and death we're talking about and is very serious. It is a pitiful day when a person you have never seen can refuse a medication that a first class Dr has prescribed for you. I will be changing companies as soon as possible, I can't go thru the agony of dealing with such unprofessional people.

First of all I have two issues, with Express Scripts, and then with a chat representative. Just keep in mind that I pay a monthly premium to have Express Scripts be my pharmacy, and they cannot keep medications on hand. Issue one, my Dr submitted in an RX on 5/2. On 5/5 Express Scripts contacted my spouse at work and gave a reference number. I contacted Express Scripts via chat and gave the reference number. The chat rep advised me that Express Scripts is completely out of a medication. This is a common drug used by diabetics. So how they can be out of 2 versions of it is just disgraceful. No explanation except that I need to speak to the pharmacist. Well the pharmacist should have CONTACTED ME. I have a job and I do not have time to waste on the phone with Express Scripts. This is also days later after my Dr sent the prescription in.

I have Anthem Blue Cross who mandates I use Express Scripts. Since I need monthly shipments, I gave Express Scripts my credit card for purchases. After placing an order, the Express Scripts representative asks if I wish to pay using the credit card on file and I always say yes. Since last year, Express Scripts has been sending me emails that my bill is overdue a month or so after placing an order. When I call to check on it, they quote me the exact price of the meds I previously ordered and paid. I refuse to pay again for the meds and ask why they're billing me again when they have my card on file. I'm always told I need to have the card place on auto ship and that will take care of the problem. I told the rep that I question their accounting practices and will not do it.

This is the second time I have voiced complaints about Express Scripts. As a veteran we are TOLD we have to use this company and it is a disgrace to veterans and their families. The latest issue (one of many) concerns their shipping. I had received a Tracking # for my migraine meds but nothing would show up. So I waited a few days and tried again with no results. I called Express Scripts and they said they had been using a new delivery system with DHL and I asked them why since it was obvious it wasn't working well. A week had gone by with still no info showing up on my tracking #. Express Scripts told me they are "experimenting" with DHL, sometimes using them and sometimes not.

My daughter was in a serious car wreck years ago breaking her back in 3 places, breaking her pelvis in 2 places & received a head & neck injury. She requires 2 ** time release pills daily to be able to tolerate the pain & to even function. [This drug is very tightly controlled requiring a new prescription monthly & cannot be submitted electronically.] She has had Express Scripts for over 10 years & initially they covered the drug. Suddenly they stopped covering it & we had to go thru a Formulary Exception ordeal yearly. This year they even cut her time down from 12 months to only 9 months so we had to start in December. We mailed the documentation as required from doctor requiring a signature of receipt. It was received. We did not get any confirmation of getting it so she started calling them getting the run-a-round; her doctor's office finally directly submitted the request from there -- still no answer.

I am displeased, and even more, very disheartened by the treatment I have received from the customer care staff at Express Scripts. I have spoken with many of their representatives over the past few months regarding prior authorization of a medicine I require to maintain a normal life and employment. This medicine is neither a controlled substance, nor does the cost in any way affect the representatives' finances or performance reviews, so I cannot understand why so many of them are unable or unwilling to assist me?

Because we have to use them per insurance Cigna... Every refill they do not know how to count 3 months. Refill in November (3 month supply), next refill in May. WTF! Asked for a vacation override (refill to ship on Wednesday, my Husband leaves the previous Friday). One week early is all I needed. Told no problem, override in place. 3 days later, no prescription. Call - will be shipped on Wednesday. If you are calling for a problem, tell the first person you speak to, "I need your manager", tell the manager "I need your manager" and then you might get some help.

Express Scripts doubles as prescription drug insurance and pharmacy - the company will strong arm you into snail mail prescription refills for maintenance drugs and they do it through constantly denying refills from local pharmacies so that you have to call in. And they do this no matter what the story is that the next customer representative gives you.

BEWARE! They are not good at customer service nor do they let you go once they have you. DEERS should cancel their relationship with this company!

I have experienced the same problems that most of the reviewers have complained about. But, I have now discovered the only sure-fire way to get anywhere with Express Scripts - Tell the Customer Rep when she asks, "No, you have not answered all my questions, and I need to file grievance". After dealing for weeks with no satisfaction, I was assigned a Grievance Counselor who got all my problems resolved, and my prescriptions sent to me overnight. Perhaps, if everyone filed grievances, Express Scripts will correct their problems.

I am convinced that this company is very shady and need to be investigated. I've had to deal with them for the last two years and it doesn't get any better. My husband has diabetes and every year they change the test strips they will give you and you have to get a new meter because it's a different manufacturer. They just substituted different strips without consulting us and when I got them and called they said they no longer covered the ones they covered last year.

I have been trying to get a drug approved for 2 months! My doctor has faxed the information 4 times and even called them and re-faxed the information they asked for. Today, 20 April 2017, they denied the coverage of the drug with the explanation that there was information missing from my doctor, even after he called them and submitted what they requested!

HORRIBLE customer service. I have talked to dozens (probably 40 in the last 3 years) of customer service representatives and they are rude, incompetent, misinformed, unhelpful, poor attitudes, difficult to understand with their heavy southern accent. Even when requesting a supervisor to assist me because the representative has NO CLUE, you still get misinformed. One supervisor tells you one thing and another supervisor tells you something totally different. The supervisors get defensive, rude and have a "snippy attitude" as if I did something wrong.

I use CVS but when I put one medication on auto refill, I got a call from Express Scripts. The woman told me that I had to use them from now on, would I consent? I said I had never heard of them and I was happy using CVS. She said I could no longer use CVS, would I consent? Again, I said I've never heard of the company, and the woman told me if I did not consent to change to Express Scripts, my insurance would no longer cover any of my medication, would I consent? I told her I would find out what was going on from BCBS directly since I HAD NEVER HEARD OF THEM. She said I could not call BCBS, I had to consent right then and there or insurance wouldn't cover my prescriptions anymore.

Express Scripts does not want to manage your prescription, they want to manage you. They have sent a letter out containing mixed information concerning different family accounts, wrong person, wrong contact, wrong doctor, wrong prescription. They have no set timeline to stop sharing this info with others. There was no attempt to fix at the time of the complaint. They seem to think they know what is best for us.

This review is for those on Tricare and have to use Express Scripts to obtain their medications because it is the only affordable option. I have been fighting Express Scripts for years. I either get no meds or am shorted meds or supplies so I can take care of my diabetes. This has happened almost every time I have to have a refill. They have even changed my prescriptions to suit themselves just so they can save money. I even called the FDA to try and get help. I called my congressman the other day and at last got some useful information. Their office is sending me some paperwork to fill out so an investigation can be started.

This is what I sent in this evening, prior to this, I have spoke to over 8 reps as well as now two supervisors. And when I say every time is a different story, that is NO dramatization! Currently at 8:55pm I am on the line, on hold, of course.. Now with the THIRD supervisor.. and once again.. a different story!!! I spoke with a CSR Elaine at approx. 7pm, we were on the phone for well over 30min, she stated it had all been cleared up and no issues remained and my script was in process to be mailed to me. I come back online to see now it must be reviewed once again by my doctor's office? This is now the 10th DIFFERENT STORY I HAVE GOTTEN TODAY FOR **!

Well in the beginning it was good. Injections were sent on time and all went well. Now I switched to a new injectable and after one month and ordering a week before needed my script still has not shipped. This will throw off my schedule and wreak havoc on my pain and life and they could care less. A rep called me today. I said, "Please ship it" and she said she didn't have that info. So I check online and it shows it was paid and ordered but no explanation as to why it hasn't shipped. The government needs to come down hard on these dirt bags.

Express Scripts started sending me letters, and calling my house trying to get me to sign up. I told them I wasn't interested, and for some reason blocked two prescriptions that I was picking up from my local pharmacy. They scare people into signing up with them. And I can't believe what they did. And if they don't stop sending me letters and calling my house I'm reporting them to the attorney general's office.

Using Express Scripts for medication is a nightmare. I will never use them again. Normally you walk into a pharmacy, check the price for a prescription or use a discount. Either way, you are able to decide whether or not you want that prescription. With Express Scripts, you cannot. I had the same prescription from my doctor, 3x for the last 6 months. The first 2x, they sent me a generic brand for $20. The third time, they sent me another brand that cost $175. That's a huge price increase. You would think that customer service would contact me about the change. I mean the last two prescriptions were the same, and cost much less. Good customer service especially a pharmacy service should contact the doctor or patient to confirm before delivery.

Although their own formulary states that they will authorize 124 tablets of medication, they would not allow the pharmacy to fill the amount not in question. I had to pay out of pocket for the prescription after waiting 6 days for their "review". Then, after sending them my receipt & other paperwork, they denied my reimbursement. Their customer service is a disgrace. I can't wait until open enrollment is here so I can drop these people.

Dealing with Express Scripts to get a needed medication is a nightmare from hell. Do not use this company if you have a choice. DOD is using it and has used it for a long time. There is something going wrong with this company. The employees stick up for the company also - they've been told to do so. We have been dealing with this company since Dec 2016 to get a brand name medication authorized that has been helping my spouse for the last ten years. It never was a problem for this authorization til now. Now they are only authorizing a generic, which doesn't work, and are ignoring all the paperwork for justification the doctor has sent about ten times, that states to the contrary. They deny they have received any documentation from the doctor to authorize brand over generic, but they do have a prescription on file.

My wife is on a special media action for a chronic illness. Because the copay is so very high, we get a copay assist from the drug manufacturer. This assistance has always been applied to our deductible and out of pocket maximums. Today, after receiving bills from Express Scripts for medication that should be fully covered (we reached our out of pocket max, or so we thought), come to find out, Express Scripts has unilaterally decided that the copay assist will not be applied to the deductible.

I have suffered from migraines almost of my life. About 5 years ago my Doctor had me try a drug called **. I call this my miracle drug. For me this medicine takes away my headache, nausea, eye sensitivity and any other condition that comes with my migraines. I have tried several other drugs but didn't like the side effects plus I'm a truck driver so I can't have anything that will cause drowsiness.

We kept getting notices that we could save money by ordering my son's maintenance nasal inhaler in a 90-day supply. His inhaler is an 80 mcg dose with 120 doses per inhaler, which he uses one puff per nostril, twice a day. It costs $85 per inhaler per month. They offered $213 for three inhalers, which should have saved us $42 for three. We initiated the purchase for the 80 mcg using the open prescription he already had (which had enough refills but was written for only 1 month at a time). They could see the correct dosage in their records, which had been filled successfully at CVS numerous times. When they went to the prescribing doctor, the doctor's office made a mistake and sent them a script for the 40 mcg inhaler, which has 60 puffs. The name of the inhaler actually is **. This prescription is for a 20-year-old male, as they could readily see in his records. They filled it with the lower dosage.

I use a three month script order for my regular scripts. I want safe connections (computer) and accuracy. The cheaper the better, I go where cost is the least.

Most meds come via mail. Sometimes they mess up order so I have to call for my meds. When I do call the reps are excellent. Friendly, helpful. Overall very helpful. Prices are good and so far, have access to all our meds.

My doctor's office recently contacted Express Scripts to order diabetic supplies for me. I was contacted by them to verify the type of lancets and strips and then about 5 days later I called to find out when my diabetic supplies would be mailed. I was told they were mailed that day. Three days later I received meds and diabetic supplies that were not the same as what my doctor had already given me and NO NEE GLUCOMETER to use with the supplies sent by Express Scripts, but there was a letter in the medication envelope informing me that a new glucometer was being sent from the manufacturer. Another delay and I need machine and supplies to take daily readings.

I have Express Scripts through my employer. Fortunately I also can refill my prescription at local pharmacies. Express Scripts takes too much time in sending certain medications. Also some of the generics they have are made in Asia. Any company can file a generic with the FDA and generics don't have to be tested on people before release. I got some from Express Script which turned out to be much weaker than equivalent medications and it caused me a lot of problems.

I'm writing to expose the unethical practices of Express Scripts. Express Scripts is denying coverage of three compounding medications my infant son (born prematurely at 28 weeks) needs in order to live. I have two neonatologists, my pediatrician, my Collective Health health care member advocate all advocating on my behalf.

Let me spare anyone considering using Express Scripts. Don't use them! They lie, they are bizarre, they are inconsistent and they are all around horrible. They quoted me a price (two different times) over the phone for ** eye drops and said we'd get 3 bottles for $150. They only sent one bottle and still billed $150. I managed to get them to change the bill to just $50. Silly me, tried using them for refill. This time they only sent 2 bottles for $150. The Dr office faxed them a new prescription requesting 3 bottles (per ES price quote). Well that was a waste of time for the Dr office, ES refused to fill the prescription properly and still wanted $150.

You would think you would save time if you could retrieve your medications from your mailbox rather than going to the pharmacy, but that hasn't been the case for us. In the past couple of months we have spent over two hours talking to Express Scripts agents because there is something wrong with our accounts, twice our medications didn't arrive and we had to get overrides from the insurance company so we could get out prescriptions from the local pharmacy. It's been one frustration after another. It's more reliable and less taxing to visit the local pharmacy. Well worth the small savings from ES.

Express scripts pharmacists decide whether they will fill your rx or not. Usually it takes them over 31 days to send out meds, and they are usually the wrong kind. My doctor has spent hours each month trying to get the pharmacists to fill my rx's and the pharmacy says that it's been reviewed for a year so no problems filling them until I send in a rx. I literally go for over 30 days without my meds. Some are needed to make my body function. They don't care and usually hang up on me when I call. I've finally referred this to an attorney.

Express Scripts is far worse than just bad!!! Obtaining your meds from Express Scripts is virtually impossible. My doctors prescriptions go unanswered and telephone calls to them are ignored. Over a month later, I still have no meds. I find their response to my email messages to be condescending and have nothing do to with my concerns. These people are stupid. So, just stay from Express Scripts.

Express Scripts is a mail order pharmacy that works with companies all over the USA. If you need to speak to a Pharmacist, once available, the customer service is tops. They handle all scripts sent by doctors and are open 24/7. If you need your meds fast, it's overnighted, or you do your own refills over the phone or online and you have them in 3-5 days. I've used Express Scripts for six years and have not had one problem. No matter what the weather, you can order from the comfort of your home.

Express Scripts HORRIBLE. Do not use. My husband's company REQUIRES WE USE this RIDICULOUS RIDICULOUS company for maintenance medications. We wait until - 10 days after the prescription is due to be refilled on HIGH BLOOD PRESSURE MEDICATION AND HEART MEDICATIONS NEEDED MEDICATIONS, refills not new medications. They take 3-5 days to process, refill does not come due in their computer until refill date, they take their sweet time to "process" it then send it out regular mail another estimated 3-100-gift-card-doom days shipping.

The prices are great. They are open 24/7. Delivery is free. They take care of all aspects of ordering. They will contact your doctor for you. They keep you informed on your order from beginning to end.

Doctor faxed RX on 3/21/17 to Express Scripts. Ship date is 3/27/17 (6 days) and then another 5 days on the ground. A minimum of 11 days to get a RX that I have 3 days supply left!! This will be my last order with Express Scripts, guaranteed!!

This has to be worst company in the world!!! Ford needs to throw this company to the curb!! Our members deserve better than this crap!!! 3 times to call in prescription and they still get it right!!! They blame it my doctors office, did receive 3 out 4 prescriptions, but good god 3 times and still no response on last one!!! Absolute joke! PO customer.

Terrible! Ordered placed for important medications. Called 3 different times and told it was being sent. The last called, she listened to me vent… probably put me on hold. Will shipped in 3 days but again I was told only 3 days ago it was being shipped and I asked them to repeat the information that it was being sent. But payment was due, NO problem... call me. You should have phoned me. I only found this out because I called our doctor for a short-term prep (the guy at Express said to do this) because I will be receiving it in 5-7 days. Guess what? The nurse said it’s not being mailed due to $ and I was on the phone only 3 days prior and was told NO payment due and it was all being shipped. Never again.

In Jan. 2016 Express Scripts without any written notice to me started to enforce a new rule. Only 1 provider could write rxs for narcotics. I see 2 different providers at the pain clinic and it just so happen in Jan. 2016 that the CRNP wrote the rx. The CRPN was then my 1 and only provider. The next time I needed a refill the actual MD wrote the order and Express Scripts refused it. For 11 months I would make multiple calls and not be given any information as to the reason he was denied.

Getting my scripts from mail order is and has been easy. Price is right but recently have had problems getting thyroid medication causing me to go two weeks without. I finally had to go to local pharmacy to get my prescription filled, took 2 min and I was good for a month.

This place is haphazardly handling prescription medications. DON'T MAKE THE MISTAKE OF CUTTING CORNERS AND USING A MAIL ORDER PHARMACY. They send out wrong medication to wrong addresses and charge the consumer the highest price on the market. First, we had medication sent to an address that was over 5 years since living there. Secondly, when requested to mail them the paper prescription, they claim they never received it. Next, they mail a prescription capsule ($140/90 day supply) that was supposed to be capsules ($14/90 supply) and refuse to return the $140 and take back the medication that was incorrectly filled. We spoke with the doctors office as well as the pharmacist at Express Scripts (** pharmacist license per the pharmacist at Express Scripts) and they indicated the doctors office just arbitrarily called in the prescription on 3/17/17 from a visit on 1/23/17. This outfit is killing people and stealing money.