CVS Pharmacy Reviews

I was shopping at CVS at 97 15 Metropolitan ave store 7881 Forest Hills, NV 11375. I made a purchase of shampoos. After I paid, I noticed I was overcharged. The ticket price was $4.79 but was charged $5.29.

I am the block captain of **. All my neighbors complain about this pharmacist named Mary. They tell me she is prejudice and does not help with getting your med quickly. She has yelled at me, as well as my neighbors. She threw my money at me, she told to get out of the store. I have been complaining about her for 2 years. She does not want to be at our CVS, so maybe there is a better store she can go to. I am going to have all my neighbors sign a complaint on her and will submit it to corporate. The community is tired of having to deal with this terrible person, as well as a bad pharmacist. Please help us. I will get the signed copy of the complaint to corporate ASAP. Thank you.

Nick said he will not ring up no more than 10 teas per customer. I went to look to see if there was a sign that said only 10 teas per customer and there wasn't one. So I said, “Can I come back into the store and get the other one rang up on another transaction?” He said, “No, I am not going to do it.” So I said, “Okay, you can put them back up for me.” He said, “Do you think that’s right?” I said yes and said, “Just ring me up,” and he still was talking, saying bad words. I pushed the stuff off the counter and walked out. I have been coming there for 8 years and never had anyone talk to me like that. I will be transferring my medications to another store.

I carried my prescription to the window. The sign stated when you wanted to pick it up and I said ASAP. This was at 5 o'clock. I called to check to see if it was ready by 5:45 PM and the girl said it would ready in 1 hour, so I said then I can pick it up in 15 minutes. She said no, 1 hour. I asked if it took 2 hours to fill a prescription then I would have to go somewhere else next time I needed medicine. I have been a good customer for a very long time, but I may be looking for another pharmacy that can fill a prescription faster.

Me and my husband when to the store to get his medication and I got a pack of pencils. Then I decided not to buy them, so I left then. I just didn't left them were I got them from, but we got a gallon of water. When we got in to the register, that women walked to the girl who was at the register to ask if we'll pay for the pencil in front of so much people. Then he asked me, "Where are the pencils?" I told her I left them. She said, "well, I didn't see you put them back", in a really oddly way. So a told her, "You want to check my purse?", and she just turned her back on me in such an oddly way. I've been getting all my family's medications, diapers and much more there for years. But I have never been so humiliated like that before in my life, and why would a want to get a bad record for a pack of 2.49-cent pencils? So yes, I'm so offended.

I was charged $2.31 more per pill of ** tablets than at Giant Eagle where I paid $0.62 per pill. I returned to CVS to check if the pills were priced correctly. They checked and told me it was the correct price and the store had no control over the mark up. I have been loyal to CVS for years but that time has come to an end. I will never return to CVS. I will be ending all auto refills and will have my scripts transferred to Giant Eagle. I will let my friends on Facebook know about this extreme price gouging.

Over the course of the last 3 weeks, I have been dealing with the same pharmacy that I have used for years--CVS on Sunset. Unfortunately, over the last year, the service has reduced to a rate that is now at a point where I am going to need to transfer to a different pharmacy.

Twice now, in two different stores, I have entered close to closing time and was chased around the store being reminded every two minutes how much time I have. If the sign says open until ten then a cashier should not have to kick the door open for me to leave at five of. The metal grates should not be closed until ten o'clock.

I have ordered online photos several times from CVS Bankhead, Carrollton, Ga. Every time when I go to pick them up they are not ready. The last time the order was placed on 2-14-2012. I went last night to get photos and they were not ready. The manager Jessica was rude. She said the photo printer was down since the 2-14-2012. She also argued with me and said the one-hour price was the same as the two-day price. I pointed out to her that the sign behind her gave the difference in price. She said she was printing the pictures. She contradicted herself several times. The previous time I spoke to a gentleman manager and he said they forgot to print the online pictures.

I dropped off my script to Waterford, MI, and I returned early, and they were upset, so they hurried it through. It was for 120 **, and after I got it home, and looked at it, it was lower than I'd remembered it. After counting it twice, I had 90. I called right away, knowing I was out 30 now, and was told by the pharmacist that was not possible. Now, the worst part was, it's second time, and I proved they made a mistake the first time, because I took the bottle up the next month, and it was not even possible to fit 120 in the bottle. It only held 90.

I have taken a specific medication for several years. The doctor sends it to the pharmacy to be filled, which is CVS/ Caremark. I pick them up at the pharmacy. If I don't need the prescription, I let them know and they re-stock it. At the end of December I filled my prescription at the pharmacy with a co-pay card from the manufacturer. I paid $12 for 90 days. At the end of January I saw my doctor, and she sent over my refill information. However, instead of the medication being filled at the pharmacy, it was mailed to me. Along with it was a bill for $136.00. I thought it was a misunderstanding, since I wasn't due a re-fill for two months and I did not request that it be sent to me.

After one week of the pharmacy department contacting me 2 to 3 times a day, on sending a request to my doctor, regarding my medicine to be refilled. On a Friday night, they called again to tell me they will have to do that on Monday. I told them thank you and that my RX has ran out, and they say we can do nothing until Monday. So here I will be, all weekend without it. So come Monday, I will have to do their job, and call my doctor and insurance company, so this medicine can be filled. Oh, did I tell you I do have a refill on it already? But this is the insurance company telling you which pharmacy you have to go to. Thanks CVS and UCARE.

I went to my pain management doctor on January 12. I was given 5 scripts (1 for ** for the month of Jan., 1 for ** for the month of Feb., 1 for **, 1 for ** for 2 weeks, and lastly 1 for ** for 30 days). I went to CVS and dropped all 5 off. Mind you they usually hold my narcotic script for the next month. So I called on Feb. 11, to fill the script on hold, so I do not have to go a day with pain. I was told I do not have any on hold, and that they do not hold narcotic scripts. The pharmacist said I needed to call my doctor to get another script. I immediately called. I could not get a hold of my doctor since it is a weekend. I waited until Monday morning, and was told the pharmacy will have to fax a statement, stating they lost it. I waited until about noon, and called CVS back to see if they faxed the statement over. She said yes, she had.

In the 30 plus months I have been there, I have the same complaints in Texas as others have expressed in other states, leading me to believe it is the national policy for CVS to make errors in filling prescriptions and coordinating between the doctor and themselves on refills. They seem to be understaffed and without adequate supervision.

I needed my script filled and my insurance. Coventry Health Care is suppose to give more discount if I use CVS. I went there and handed them my script and was told I could not get generic, and that my insurance did not cover brand name pain pill. I was told it would be $230.00. I went to pick it up and then it was $298.00. I had to have it for I was in great pain, so I paid out of own pocket.

I use your Big Bear Lake, CA store, and I must say the service is not good. The pharmacy takes an inordinate amount of time to fill a script. The first time I had a prescription filled, I had to wait four days. Twice more I waited over an hour. Last week I was told to come back in about four hours. Today, I was told to come back in two hours. When asking why it takes so long, I was told, “We are not prepared for the amount of work that we have.” What’s up with that?! I think a reasonable wait time is about 30 minutes. An hour is a little excessive, and 2 hours, 4 hours and especially 4 days is unconscionable. I believe you need to get your Big Bear Lake pharmacy in order.

I went to the doctor and then I went to a different store as I was sick and got my prescription filled as there was a month old baby in the house. My account was flagged, or what ever they call it when there is an allergy to medication, as I am allergic to **. The Rx # is **. The bag was marked for consul, but one was never given, though I asked about why the bag was marked and I was told not to worry about it. As I had broken my glasses just two days earlier, I couldn't read the paper work that came with the prescription that day. When I finally could the next day and found out that it was a ** type drug, I stopped taking it immediately!

I was waiting in front of the register near the photo machine for (more than 10 minutes), another lady lined behind me, she asked me are you waiting for the photo depart. I answered her yes, then she lined behind me .When the lady from the store (her name is Stephanie) came to help us, she asked the lady first. The lady told her the man (me) is first. She ignored that and told her do you want to wait, the lady became quiet, then she helped the lady and when I talked to her she showed attitude and upset and giving her self excuse that I did not ask for help. But I am waiting patiently for the help which I didn't find in the appropriate time.

My doctor asked me to buy a blood pressure monitor to enable me to watch my blood pressure carefully. I bought a KC 556 BP monitor with a CVS label on it from CVS #6236. Shortly afterwards, it quit registering a reading and showed error 4 when I caused it to pump up. I called 1-800-shopcvs and they referred me to Ando Health at 1-800-645-3867.

Last month, my doctor's office phoned in a prescription for me for ** ER 75 mg capsules, to CVS Pharmacy Store. That evening, when I went to pick up the prescription. They told me they didn't have any record of the prescription, and then checked their phone logs where they found it, and where it had been since early that morning. I had to come back the next day. The pharmacy gave me ** 75 mg tablets, with the same dosage information (take once a day) I had for the capsules. I was not aware that the pills were not the extended release form.

I have had nothing but bad service with the CVS by my house, and the last straw was when I dropped off my prescriptions for pain medicines and they didn't call me for 2 weeks. So I went to pick up an antibiotic and asked about my other medication, and one of the technicians told me that my medication would not be in until Friday. This was on a Wednesday while she was telling me that another technician interrupted the conversation and told me that the product was no longer being made and I would have to talk to my doctor. So I went and asked my doctor about this and she told me that that was a complete lie. She even called 2 pharmacists she uses locally, and they told her it had only changed the doses it came into. CVS on 10th Street West and Avenue K in Lancaster, CA has lost my prescription before they have told me that I never dropped it off when I had and they had lost it. When I have called to see if my medications were ready, they would say of course I would drive over to pick them up only to find out they were not. They have told me to come in at 4pm to pick up my medication and I called just to make sure because I have drove over so many times to find it wasn't and they would, so of course it is, and I get there only to find out that I either need to come back in 2 or 3 hours and it still not ready or the following day.

For the second time, I go get an folic acid refill for my mom at CVS located at ** *** st Newark, NJ 07105 and they told me that is not time for a refill yet. I find out that they were suppose to give me 30 pills and never happen only 20. Where are the other 10 pills?

While I have had numerous bad experiences with this store, this time it borders on illegal, abusive and careless, among many other things. I had a time sensitive Rx I needed to pick up by 11:59 EST. I called store 8886 at 5 pm PST to ensure it was there and that there were no issues, since it was time sensitive and I had an appointment, but I could come now if needed.

My complaint is about our local CVS pharmacy here in Spring Valley, New York, Rockland County. I have several medications which need refills and one being a high blood pressure medication. A lot of the time they have automatic refills and I get a call from someone at the pharmacy asking me to pick up the medication, but when I get there they tell me there is nothing on file. Other times I am asked thru an automated service to refill the prescriptions. When I do I get a confirmation call the next day and when I go still no record of any medication. I have also brought in scripts from the doctor, dropped it off and told to come back in an hour. A pharmacist then tells me are you sure you have something to pick up there is nothing on file. I then tell them how nothing on file is when I brought it in myself and handed it to one of you guys.

We had to move to CVS due to Tricare and Walgreens going separate ways. Twice, they have filled my scripts with the wrong medication, blaming it on Walgreens giving them the wrong prescription. My husband has been told twice that the medication he is prescribed is out of stock, all over and when we checked with other pharmacies in the area, this is found to be false.

The quality of service, availability of merchandise and general condition of the store has deteriorated to the extent that it is no longer worthwhile to shop at the Myrtle Avenue location. Before they purchased the Long's Drugs, this store was always a pleasure to shop. They have replaced it with a 1/2 stocked dump grossly understaffed. Help is so thin; they can't even keep the liquor department stocked and I always thought alcohol was a profitable item.

My drugs (liquid) came in the mail today from CVS and it was frozen solid. They offered to send them again in the mail. I pointed out that it is really cold here and they would just freeze again. That's all they could do. Avoid this company if you can.

Twice now, I was given a prescription from my doctor for a 90 count of 90 **, which when filled, I was only given 30. I questioned it, and was told the rest is held in my prescription file. I didn't think this sounded right, so I called my insurance company, and they told me if the doctor wrote it for 90 with 1 refill, that is what I should have gotten, because my plan covers under 100 pills.

I dropped off my prescription on 1/24/2012 at 5:00 PM, and was told I could pick it up on 1/25/2013 at 3:30. When I arrived to pick it up, I was told that they did not have it, and that it had been "misplaced".

I am not happy at all. I was told to contact you you guys, before I get attorney and contact 6 and 12 TV station to get this problem taken care of first. I been with you guys for many years. This is the first time that I was treated so bad. I had my prescription fill that was find. Then after few days gone by, I noticed I saw one of my other same prescription for 120 in the same kind and size brown bottle. My new one said 180 that I knew, so counted out. There was only 120. on top it all, I've been sick with cold and flu. So I called the office where I get my meds.

Today, I had to pick up some prescriptions at my local CVS (Blakeslee Pa) and while I was there, I asked about a prescription. I forgot to order and so proceeded to order only to be told that I would have to get a new script because I was in another state and ordered my husband's meds and I was allowed one transfer. Well, lo and behold to my stupid brain, I was under the impression that at CVS you can get a script filled anywhere and I could go back to my own pharmacy and continue where I left off before going away. And I also was told (that because of my stupidity again) that we would have to get a new script again.

My prescription ran out so the pharmacy called the doctor for renewal. I went to pick up prescription and CVS denied saying it had to be pre-authorized before they would cover this medication that I have been using for four years. I called CVS and they gave me a number for the doctor to call and will be sending paper work to be completed by me to obtain the insurance rate. What is with this company? The doctor's office authorized the renewal. What more do they need? I will be moving all prescriptions from CVS to Walgreens and will never step into a CVS store ever again. They lost a good customer.

I went to fill a prescription and asked the pharmacy staff to give me the price for my medication with my insurance and without insurance, and I was told I had to pay $15 either way. The pharmacist only gave me 30 capsules even though the prescription was written for 90 capsules, saying that this was all that the insurance allowed them to dispense. This month I went to another pharmacy to doublecheck and the pharmacist dispensed the whole 90 capsules for $10 and was honest enough to tell me not to use the insurance.

While waiting for a late prescription, I decided to get some supplies which included insulin syringes. I am a diabetic without insurance and have purchased my prescriptions and supplies with cash or credit card for years. When asking for the supplies, I was told that they do not sell syringes. I have, in fact, purchased them from the CVS Pharmacy in Westlake, CA. I explained this to the pharmacist (Julie) and staff member (Hillary). I assumed that they misunderstood me when telling me that they would not sell me insulin syringes.

On Saturday, January 14, 2012, we were in the pharmacy for two hours, waiting for two prescriptions to be filled. While we were there, every person who went to the pharmacy had errors. No one knew what they were doing in that store. One prescription was not filled, because they said they could not read it. Yet, on Monday, I went to another CVS and it was filled in ten minutes.

I have been using CVS in Bullhead City for the past 15 years. No problems until now.

I was asked to buy Marlboro Menthol Cigarettes at CVS on Dutch Broadway in Elmont since I was going to shop for some items anyway. After paying for my purchases, I asked the cashier with nickname Weezy if that Marlboro was menthol and pointed to that section. She said "I don't see menthol". Since I used to smoke and saw the box with green on the side, I asked if I could see it because I had a feeling it was. She stared at them for the third time and trying to find exactly which I'm pointing at. When she finally found it, I reviewed the box (note that I was still in the mood. After all, the merchandise was not for me. And just like her, I didn't know what I was ordering as well).

My son was given the wrong medicine at CVS for pink eye! They gave him acidic ear drops in which we were holding him down and basically abusing him, making him put them. It was awful! I am just sick about it! CVS offered me $1000. Haha! You couldn't put a million on what that little experience did to us! I know people make mistakes, but a seven-year-old kid! Please protect your kids and check Rx!

I submitted a prescription for a birth control that I had been obtaining through a different pharmacy for about a year and a half, no problem. CVS, without notifying myself or my doctor, substituted the medication that my doctor had prescribed for me with another with the same active ingredients but different inactive ingredients. Because I had never had a problem with them before, I just figured that the packaging on the medication had changed, or that it was a different generic version of the one that I had been on.

Almost every pharmacy worker has made a serious mistake. The company pushes them too much, and many are on the verge of a nervous breakdown. Most pharmacy workers are nervous and have nightmares about it, because they are pushed too hard. When you feel like you're in a war, it's hard to think correctly. It's amazing that there aren't more errors. They need more help, and the company has to take some responsibility.

I was calling an ND transferring my mother's prescription from the CVS on 87th and Cicero to the one on 103rd and Pulaski. I spoke to a girl named Mandy in your pharmacy department. I was trying to get information from her and my mother's doctor when I had my son call to see if the doctor had called to get the prescription sooner for my mother "due to a cracked back". She is in excruciating pain. When I had my son call after me a couple hours later, she (Mandy in pharmacy on 103rd Pulaski) proceeded to say rudely, "As I already told your mother now, I will tell you they are not ready to be filled". When all we were trying to do was tell her that the doctor was going to have them filled sooner for her.

I went to drop an Rx off inside of the store. A young lady took my Rx and took some additional information she needed when I realized there was a sign that said free flu shots with such and such insurances. I ran outside to grab my cards, came back in to deal with "the old lady". Obviously, a different woman came to help or so what she calls help. I asked her if the shot was covered under either of my insurances, proceeding to tell her that I may not get it right now if there is a fee.

I had my prescription refilled at the CVS Pharmacy today and when I got home, I realized that I only had 18 of 30 pills. I called the pharmacy to file a complaint but they were already closed; I talked with a store manager and was told to call back in morning.

I am my mother's caregiver and we were in the process of getting her prescriptions transferred from Walgreens to CVS. One of the medications was an inhaler and mother has Medicare and Tricare to cover the co-payments. When I tried to get the inhaler from CVS, the pharmacist was trying to charge me $40 co-payment. Her statement was that since mother had Medicare Part D, Tricare or Express Scripts would not cover the $40. She insisted I call Exp. Scr. or Tricare to straighten this out.

I went to one of your stores, last night and got me a Christmas carrousel. I got it for 50% off but when I got home and try it, it was broken. So I went back and try to return it and the clerk told me that on Christmas clearance, all sales are final, which I understand. I just want to exchange it, plus your sign doesn't say "as it". I'm not gonna buy something that is broken, final when the item is in good condition.

It was a terrible experience! I was accused of stealing merchandise by Stephanie! She first accused me of stealing batteries (falling out of buggy as I was leaving). I apologized for not seeing batteries in my buggy. I explained I chose to purchase a different kind of batteries, then showed the purchased batteries, along with the receipt. She told me she was "100% positive" I had merchandise in my pocket from the store. I was happy to empty my pockets, when she said I took merchandise, and offered my keys so she could check my car. The police were called, and I was "banned" from the store. I called the manager today to complain. Rhonda (manager) refused to give the CVS corporate contact info, and said she was the final person I needed to deal with. I am furious! I demand to be contacted by someone from CVS who will listen to me, and has some customer service skills, and is a halfway decent human being to speak to!

I had an order for an antibiotic, **. The directions were to give to my 6-year-old daughter 6 ml daily for 10 days. The bottle called for the powder to be mixed with water equaling a 10-day, 6 ml supply of antibiotic. However, the pharmacy tech only filled the bottle half way, resulting in a concentrated dosage. So instead of the one dose, double dose was administered due to the irresponsibility of the pharmacy tech.

For past 15 years, I have been taking the prescription brand name drug ** to control (successfully) seizures. For several years we have been using this particular CVS Pharmacy location since it is most convenient to our home. It is very important since my husband (54) is a CHF/cancer patient and we visit this pharmacy almost on a daily basis. We also contribute greatly to CVS's yearly profits and success.

Pharmacist refused to fill out valid prescription. Pharmacist and other staff in the pharmacy were not professional and were rude. They did not fill out valid prescription and they did not contact prescribing doctor to clarify the order. They requested MD to re-write Rx and mail it, causing delay in treatment. This caused emotional and physical suffering of the patient. It caused patient to miss necessary medication.

CVS staff is very rude, and apparently, they’re understaffed. They make constant errors and whenever I even try to speak at the drive through, they literally slam the window in my face and ignore me. After many years, they are so unaware with me as a patient that if my doctor makes the slightest error, they make it into a major conflict and refuse to fill my prescriptions when any other professional pharmacy that knows me and my medications easily would have simply noticed any minor error. Thus, averting total confusion and causing my insurance to refuse filling my prescriptions.

On August 31, 1984, I was in a motorcycle accident that severed my 3rd, 5th & 7th cranial nerves. From this, I got Diabetes Insiptus. I have been taking ** every day to prevent dehydration. I have had problems with this pharmacy from the second visit. I spoke with the pharmacist about this problem, he said there was a shortage on my medicine. He was unable to get me full refills and may not be able to get my medicine at all and to try other pharmacies.

My doctor called me today to inform me that CVS received an altered prescription from me. I immediately called CVS and was told to call back tomorrow, and speak to the manager. I then asked for copies of my prescriptions and was also told to come back tomorrow. I strongly believe someone in the pharmacy altered the prescription.

After trying to update my personal information numerous times, CVS Pharmacy failed to do so. Not only that, but after 10 years of going there, now all of a sudden they decide they want to call to ask if I want refills. What's the problem? They called the wrong number and violated my privacy! I do not want others to know about whatever illnesses I have. Yet the pharmacist named each medication, asking the person on the other line if I wanted a refill, knowing that it was not me or my husband on the line. Completely violating my privacy. How do you just disclose that information to people who are not listed on the prescription? Is this what you guys normally do? Believe me, my complaints have just begun. This is only the beginning.

I do not understand why I am required to give my driver's license to CVS stores to purchase a money order? What is it needed for? Why do they need my driver's license number to take cash from me, so I can pay my bills? Are they selling my information? Are they using my information to track who I pay, and how much I am paying? I don't understand why after buying money orders from this organization for the past 20 years, is it so important for them to track my business, in order to do business with them?

To the pharmacy at Holcomb Bridge Rd., Roswell, GA 770-993-0194: you have one good pharmacist left. His name is Brad. All others plus assistants are gone. They are not that conversant in English, and some appear confused. Not cordial would be an understatement. The service is slow, very slow. You had some good people there. What happened?

I was a former M&M Drug client. M& M sold to CVS. I allowed all of my prescriptions to be transferred. The first problem I encountered was a much slower service time. Second, I received another Mary Hall's medication. I had left the pharmacy, not being asked to verify DOB, age, address, or any identifying factors. When I got home realizing it was not my heart medication, I immediately returned to the pharmacy, and discussed the incident with the pharmacist, and discussed the dangers of dispensing the wrong medicine. I work for the local health department, hold a masters degree, and have 17 years of health care experience.

This company obviously works their pharmacy employees to death. I sat in the waiting area for 40 minutes. After I waited 15 minutes in line to drop off my prescription and was told it was a 30 minute wait. The time I spent waiting, I observed how understaffed this place is. They really need to hire more help because there were only 2 people working in the pharmacy and they were Swamped and needed at least 4 employees to handle the amount of customers/prescriptions coming in and out of there. In the hour, I spent observing the way things happened. I feel sorry for anyone who works at CVS. I can bet the company is under staffing and cutting hours which is making it impossible for them to do their job.

Poor service: The prescription was transferred from Weiss Pharmacy on Thursday, December 8. The doctor was called on Friday, December 9. The prescription was still not ready at 5 pm Saturday, December 10. Excuse: "It has been a bad week. We have many prescriptions still not filled from yesterday. Can you wait another hour?" CVS Caremark will not pay for my prescription unless I use CVS. This is wrong. I would never use this poor service if I did not have to. I am seriously considering paying out of pocket to avoid dealing with CVS.

On Dec. 7, 2011, I tried to drop off prescription at three locations but computers were not working so no prescriptions could be filled. On Dec. 8. ,2011, I dropped off a prescription at 6069 Highway 6 at 2:35. I returned in an hour to find out not all the prescriptions could be filled. The pharmacist said she would fax to another location (9101 highway 6n). I drove to this location, arrived around 3:30 and nothing had been faxed. At 4pm, I was told it would take an hour. There are four pharmacies at this location. It was only eye drops. I'm going back to Walgreens. The store # is 3190.

I went early in the day and left my prescription for a medical procedure the following day. Upon arrival, the pharmacist told me that they did not have what I needed. I needed to begin taking the medication as a preparation for the procedure. The pharmacist was rude and screamed at my face. My complained was for them to have called me prior to let me know that they did not have the medication. When I asked for a person in charge of the pharmacy, they were unable to provide me the information. In addition, they have called my residence that a prescription is ready for pick up in the name of another person. They have not been able to follow up with my concern. Someone was using my address and possibly my insurance.

I am a disabled stroke patient and am unable to run my own errands. I sent someone to pick up my prescriptions. When it was brought back to me, there were three medicines. I had only ordered a refill for one. The other two were filled on auto-refill. I have asked at least three times to be taken off auto-fill, since my medications change often. I have co-pays but with the volume (with vitamins over 20 daily) of medications I take, it is very expensive. When I spoke with the store, I was told that they were signed for, and they couldn't do anything about the two medications. I had to pay for that, even If I no longer take them. I was very disappointed in the attitude of the person, who was representing you. I can't afford this practice and attitude. I plan to take my business elsewhere (with my medications and my husband's, over $400.00 a month).

On Sunday, November 27, I waited almost 20 minutes to drop off my prescription at CVS. This store has decent employees but the habitual delays are a ridiculous abuse of the market. This store takes advantage of the lack of market competition.

At one time, the Rx had to be old as it was not working. I have never had this Rx not work. This is a different brand that CVS uses. I was told it was a pain level problem and to take it up with my doctor. At another time, when I picked up my Rx and got home, the bottle size was not like the others with the normal count. So when I counted them, I found out that I was short with 40 pills. I called and was told that they counted them three times to ensure an accurate count so I had to be wrong.

CVS has been filling my scripts since day one. Doctor changed my script .Your pharmacist took it upon his self to be an MD doctor and make his own judgement for my well being. There is too much to explain on paper, the same thing happened to my wife.To safe further problems we have changed to Walgreens. They were very pleased to get us. My wife takes 16 med a day to stay alive and I take 6. It does not seem to a concern for your staff the way they treat us we are 61 and 68 years of age, don't have time to put up with you all. It is a problem, a waste of time writing this but I did anyway.

This is not the first time I have had a bad experience with the CVS pharmacy in Kyle TX. It seems as though I am not the only one after reading numerous emails from various clients. My problem always revolves around my refill request for pain medication due to an injury in my back. For some reason, you never get the same answer from the people that work there. Tonight, I made yet another trip to CVS pharmacy after being told on 11/18/2011 that my medication would be ready for pickup today and the gentleman and I even discussed the times. When I get there, Rebecca tells me that "it's too early to have this filled" to which I explained the situation. I was referred to another doctor by my surgeon and he gave me specific instructions on medicine to take. I already had this type of medicine but he advised me to discontinue use and begin with the fresh script. He even went as far as to have a print out of the instructions to which I showed to the gentleman working on the 18th.

Julie **, a pharmacist tech at CVS Pharmacy at 157 Robinson Street in Binghamton took it upon herself to cancel out my prescription. When I tried to call my script in, I was first told by a Jackie that my script was expired. I "said no, it is not expired". Does not expire until 4/7/12. So then she says please hold! Then Jackie tells me my script was cancelled out/deactivated by this Julie **. So I told her I wanted to ask her why she cancelled my script. You cannot play Dr. and do that. That is not your job. So she told me "oh well she's not here, you will have to call tomorrow". I told her no! I need my script today! Who the ** do these pharmacists think they are? They try to be something they are not. They get too involved in there jobs! They are not a Dr. They count pills!. They cannot cancel scripts that are wrote by a certified Dr. But wait it gets better!

On Nov. 15, 2011, I had a valid prescription for ** 20mg for 30 pills. They would gladly fill it, but could only give me 26 of them, but I would lose 4. They asked me to "take it, or leave it". Please note, this is not a case of, we can give you 26, and when we get more, we will give you 4 more. Oh no, my complaint is not personal. I have never encountered this before. I was told that prescriptions for this medication, are filled on a first come, first served basis, some kind of shortage. Is this an allowed practice? All of my prescriptions are filled at CVS, and have been for years. Usually So Yarmouth, but they did not have any, or so I was told. So I went to West Yarmouth, CVS.

A sale flyer had a NetBook advertised for $49.95. I went to 3 local stores and was told by all managers that they have not received them in and would not be getting them. I asked if they were going to offer another comparable product in the NetBook's place and was told no. Sounds like false advertising to me. I will lodge a former complaint with NYS Attorney Generals Office.

Ever since the prior pharmacist departed (Summer 2010), this CVS store #1055 has gone way bad. They have poor service, not friendly, and had many, many mistakes. It is a mess every time I visit the store. I go there because it is close to home, but I pass several drug stores going, and coming from work. Not sure if I will continue using this store. The pharmacy staff is rude, stupid, and just down right **.

Rated 1 - Lead Pharmacist at Leonia CVS

I have been denied a medication because "Postoperative hypoparathyroidism is not an approvable diagnosis." My Insurance policy states that it is my responsibility to confirm prior-authorization for medical care and medications. CVS pre-authorization department "will not talk to a patient, it must be the physician." This makes it impossible for a patient to confirm prior-authorization! My insurance policy also states that pre-authorized medications are dispensed if all other available treatments have been exhausted. The process is called "Step-therapy." CVS is fully aware that we have exhausted all other known treatments. They have been dispensing them for three years now. However, according to several of the employees at CVS/Caremark, the medication I was denied is approved for parathyroidism.

After I waited 45 minutes with no one in front of me, they found an error in the script and ran me back to clinic just before it closed. They told me I'd have to now wait another 45 minutes with no one in front of me. The script was filled wrong. I went to their website to type complaint. I typed in codes 13 times correctly and was prevented from filing complaint there.

The pharmacists are rude and nasty to my 70 year old aunt and other customers. They do not speak or say thank you. They act as though they do not want to be bothered. My aunt became frustrated, upset, and confused.

I was prescribed ** prenatal vitamins by my doctor. ** comes in a set of 2 bottles. 1 is the actual prenatal vitamin and the 2nd is just Omega 3 fatty acids supplement. I went to CVS to get my prescription filled and they gave me only the Omega 3 supplement, not the actual prenatal vitamins.

On 11/7/11, around 7:30 PM, my brother, who is an insulin dependent diabetic, ran out of syringes, and went to CVS pharmacy on **, in the city of Corona, to pick up refills. The pharmacist on duty, Helen, which might not even be her real name, because when I called up to complain, she did not want to give me her name) said, he had no refills left, and that he need to call his doctors office.

Received a generic for antibiotic **, believed it to be a counterfeit or adulterated due to the fact after 2 refills, I was sicker than when I started. This generic was produced in India. I believe that CVS did not exercise due diligence in their quality control process.

Got prescription for **. For the second time given 30 pills not 40. First time I noticed was a few months ago and although given missing pills was treated like drug addict, and told letter in file a story and with note to double-check count. Today prescription was changed on bottle to be 30. This means someone or some company profits from my not getting medication. Since I am held responsible for controlled substance. So should CVS. Will contact government. Imagine this by all CVS customers.

Over price merchandise. Overage expenses consume by the customer. Quite recently, I visited this location, made a purchase that was excessively over price. Items purchased were four 20 oz soft drinks price at $1.77 each. Simply outrageous.

I just spoke with Wal-Mart Pharmacy who volunteered to me that they always check to see which way is the most inexpensive for the customer. So apparently, I am not asking too much in expecting that my pharmacy do this as a courtesy as I have put my trust in my Pharmacist and have been let down by CVS Pharmacy. I am not happy with your service and will be moving higher up if not settled to my satisfaction. Also, the publicity that you receive from this will not be good. Please see what you can do for me as I cannot afford to throw my money away and that is exactly what has happened.

They are rated as the worst and most unkind so I called pharmacist. I walked in to have my prescription refill after waiting, he said "your insurance doesn't want to pay for your medication". I asked him why he said, "I have to call them". Then I insisted to know what was going on since I never had a problem before, he printed out a rejection sheet and said read it! I called the insurance company, they said he had the supply day wrong in his system and he refused to fix it, or talk to me. Then he went to the back and start laughing with his Caucasian co-worker. I think when you come to a pharmacy you should be talk to respectfully and not make fun of. I am a state worker and I treat people with manners. He cannot just treat people unkindly. I refuse to ever use CVS pharmacy in my life. Thanks to someone who is probably miserable at his job.

I received horrible customer service from Ms. **. She was chewing and popping gum while assisting me with my refill. Ms. ** snatched my prescription from me, as well as ignored my questions and concerns about my refill status. Ms. ** called my doctor, with regard to the refill, and told me that he wanted me to return to his office to receive free samples.

I am on the Texas medication assistance program and was assigned to (I did not choose) CVS Pharmacy to get my medication. I am hiv+ and must take ** everyday before bed as prescribed. I always call it in a week in advance as they have to fax a form to the state. Well, over the time I have had to get my med here. there has been 5 possibly more instances when it was not ready, and I had to wait to get it. Not being able to take it until they do get it. This last time was the final straw, I called to have it filled (again speaking to an associate as I know they must fax a form), well, I waited the week & called to see if it was ready. It was not.

On 10/28/11, I had a prescription for 48 ** at CVS in Keystone Heights. My insurance card had expired and I had to bring in my new one. I picked up the Rx and drove home 1 mile. I checked over the amount and found that they had shorted me (2) pills. I called the store and spoke to the pharmacist, since this was not the first time that this has happened--but it was the first time that I noticed it this soon. The pharmacist told me that she had counted the prescription herself which means that she said that I was lying. With professional (and I use that term lightly) people like that, I asked her how many other prescriptions have they made mistakes on. I know that nothing will come off this but miscounting drugs is a good way to cover up bigger and more serious mistakes. From now on, I will make them count out the number of pills, packages, etc. in front of me when I pick them up.

On 9/25/2011, I brought in a prescription for myself for ** subliminal tablets. After several days of trying to administer under my tongue unsuccessfully, I called the pharmacist who said that the had given me the wrong pill. I had the pills to swallow, in error, and I should change them for the correct pill. I had endured several days of pain due to not taking those pills. The correct ones did the job and they were refilled on 9/26 as per my doctors call in.

CVS periodically sends me discount coupons to be used on my red Extra Care card, "the card that pays you back." Pays you back, all right, with a scam. Here's how it works: they email me offers that are supposed to save me between 20 and 30% on all items except sale items, phone cards, gift cards and the other usual exclusionary stuff. What upsets me is, for example, they'll discount a $4 gallon of milk a stinking 20 cents so that a person can't use the discount of 80 cents or more. When I tell them I want to pay the full price and then get the discount of 80 cents or more, they won't do it. I see many items in the store that operate in a similar manner, and it's just not fair. It's just another bait-and-switch routine. I will not be going back to CVS.

I have been with CVS Pharmacy for many years. My husband is unemployed, no medical insurance, etc. Now disabled, diabetic and on dialysis (still no insurance), I went to get a couple scripts filled. The price was outrageous; triple from what I got for one at Walmart. How can that be? They are maybe 1-1/2 miles apart. The insulin is very expensive and other meds are ridiculous compared to Walmart. I don't understand how CVS can do this! Can you explain it?

My son is on ADHD meds and all of CVS systems went down. The tech (CVS Chattanooga TN. Hwy 58) said, "You can't get these tonight, we have others in front of you". I asked her to call the 24hr location in Hixson, TN to see if they have the medication. She said that they're down too, and then she added, "We have the meds you just can't keep yours until in the morning." I think that's wrong! This medication can only be written when all previous meds are gone.

I submitted my prescription on October 19. I picked it up on the following day. When I got home the instructions were to take one tablet by mouth three times a day. The amount of refills are stated as three. The original prescription cites that I am to take one pill once a day. The prescription is valid for five refills. That mistake could have cost me my life. I am highly displeased at the negligence displayed at CVS pharmacy.

$400.00 for a 30-day supply. This is outrageous. They are the price gauging in the cancer medicines. I found another pharmacy that I can get the ** for far $50.00 for a 90-day supply. Something need to be done about price gauging the cancer meds I am so upset with cvs.

About a week ago, we had trouble getting ** filled and being given the right charge, as the person didn't understand the right way to charge this (although we had been getting from CVS for about 4 years). This caused a return trip (about 10 miles) to get the prescription at the correct price. Today, Oct. 20, 2011, my husband went to pickup another prescription for **. It had been submitted 2 days before. But when my husband went to get it, he was told I wasn't due until sometime in November for this prescription. I called and they found the error (on their part). This requires another 10 mile trip to pick this up. Neither time were we given an apology for these errors by CVS personnel. If this continues, I will have no choice but to remove all prescriptions from CVS.

I placed an order for an inhaler - just one - and ended up with an entire case of liquid for a nebulizer that I've never, ever used in my life, nor even know what it is. It was sent to me faster than I've ever been serviced by CVS prior, and now they say I am stuck with it. I told them it was never in my history and they don't care. They have this "it's too bad for you, consumer" attitude. If I could I would give them a negative score for experience. I ended up having to pay $115 for a prescription that I don't need, and now I don't even know what to do with it. It's a total shame!

I shop at CVS all the time. So, when you advertised netbooks on sale for $69.99, I was ecstatic. I went to my neighborhood CVS and was told they didn't even receive a shipment. I visited another CVS and they didn't receive a shipment either. So, I called several CVS stores and was told they didn't receive any shipments either. Why would you advertise a product and not ship it to any stores? I call this false advertising.

I submitted my monthly thyroid medication for refill like I have for over ten years, and when I opened my bottle, the pill was different from what I normally take. When I called the pharmacy, the person there just said, "Bring it back in," but did not warn me about the medication. I am a breastfeeding mother, and when I looked up the medication, it is for heart failure and is dangerous if ingested by an infant.

I brought a case of water to the counter to check out and was told it was not on sale. I informed her there were 2 signs and she proceeded to wait on another customer while I waited by the sign. She came over with an attitude and said that was all I had to say. I say I did and then she refused to wait on me.

I went to CVS with my sister on Oct. 10, 2011. She and I both wanted a prepaid cell phone that was priced at $9.99 less than the four stores we went to. The first one was at 1200 Gallatin Pike Madison, TN. She got the phone for $9.99 because they said it was in the wrong spot. We had the manger call CVS in RiverGate to have one held for us. Upon our arrival, we asked for the phone. It rung up $29.99. I told her it was $9.99 and that my sister just got the same phone for the same price. She did not agree and told me that she could not give it to me for $9.99 because it wasn't hanging up. When I came in and told her I called and had them hold it, when she rung it up, it was $29.99.

I was prescribed ** for relieving severe abdominal pain. Instead of **, I was given **, which is used to treat anxiety.

I am shocked and extremely disappointed to be writing this letter to you today. For more than 20 years, I have been a loyal CVS customer and have never experienced such horrible customer service in my life.

I have been using CVS Manheim, PA for many years to get my prescriptions filled.

Quite a while back, I went in to purchase some syringes for my cat, who is diabetic, and I had done this in the past but didn't have a refill. I gave a woman my prescription and she typed in a lot of information which took a long time. Because of some confusion with the prescription, the pharmacist had to call my vet which he did. While I waited, I saw him hand her the approved prescription. I was back in line to see her and when I got up to see her, she said that I had to come back in one-half hour as she needed approval from the pharmacist. I said that he just handed her the prescription and she said that it didn't matter.

I doubt very seriously that filing a complaint with thousands of others will do anything, but I will start here and I will end with my State department.

My doctor prescribed me medicine to aid in my ability to function effectively. I called it in to the CVS pharmacy on September 1, 2011.

At approximately 11:45, on Saturday 10/1/2011, I was approached by the CVS Store Supervisor, Junior **. He told me he wanted to talk to me and began raising his voice, being very confrontational. He asked me why I was in the store. I don't know why he approached me. There were other customers nearby who heard him as his approached me in the pharmacy area, as I sat reading a magazine, waiting for my prescriptions to be filled. I had a previous issue with this store Supervisor and reported it to the CVS District Manager, Ron ** (**) several weeks ago and thought the issue with my prescription was resolved.

I turned in one prescription and my husband picked up 3. Two of them were the same name but wrong date of birth and wrong address. I had a baby two weeks prior and had to stop breastfeeding.

This is the second attempt at a response from CVS. The first letter of complaint was sent on Monday, 9-26-2011. On September 25 at approximately 9:00 am, I went into the store and bought 4 items, 2 birthday cards and 2 toys. While I was shopping in the toy section, I noticed a coupon or receipt lying on the shelf. I picked it up to see if I could use it. When I saw it was not a coupon I could use, I set it back down on the shelf (Many times I have left coupons behind for other customers to use. This was my only intention). I paid for my items and left.

On numerous occasion, the pharmacist at CVS refused to fill prescription because the doctor is more than two counties away (not a law). You try to fill near your doctor, you live too far away or have none. Then, they'll refill for someone behind you for the same drug. I should find one because these pharmacists discriminate against people taking **. I have two back surgeries and because of these issues they have, in Florida they make up their own laws.

The doctor's office gave me the paper scrip for the ** but forgot to give me the paper for the **, so they called it in to the pharmacy. There, I handed the assistant the paper scrip and told her there's also a scrip phoned in. The pharmacist walked over, snatched the Vicodin scrip out of the assistant's hand, and said to me, "Oh, so you have two doctors writing you pain prescriptions?"

On September 25, 2001, at approximately 9:00 am, I entered CVS Pharmacy at 2501 Anthem Village Dr. After buying two birthday cards, I went to the toy section to look around. I noticed a coupon or receipt on a shelf. I was thinking maybe someone left a coupon behind for another customer, as I have done this myself many times. After opening the coupon and seeing it wasn't what I needed, I folded it and put it back where it was. I bought four items that morning: two birthday cards and two toys at **. Later that evening, at approximately 5:00 pm, I entered the store again to pick up some items and help my 90-year-old mother pick up her medicines. Ten steps into the store, I was greeted by the store manager (Roger) who immediately stated that he had me on store video tampering with security stickers. This is a false accusation for which I am very disturbed by and will not let go away.

I had my prescription shorted by the CVS. The prescription was for ** for 90 pills and I was shorted 30 pills. This is a controlled substance. And this is the second occurrence at this same pharmacy. Prescription number ** for 60-mg tablets (time release) is filled today 9/25/11. I dropped off the prescription at drive-thru at approximately 1 pm and I picked up the prescription at 3:15 pm.

I brought in my prescriptions for drop-off on the 12th and they filled 2 of them. The third was a birth control medication and I was told they needed confirmation or something from my doctor and that they had faxed the paperwork to the office. On the 19th, I returned only to be told that they never had a response from the doctor's office. After speaking with my doctor's assistant, I was told that Medicaid doesn't cover either the brand name or generic of that particular medication. I went back to the CVS and I was told the same thing by the pharmacist whose last name was **. He also stated that my script hasn't been covered since July of last year and said that there was absolutely no way that it was covered under my insurance. However, I have had it filled at 2 other pharmacies with no problems and still, under Medicaid coverage. He also said he couldn't return the actual prescription to me and only gave me a business card.

I have had several negative experiences with CVS. Today, I was filling scripts. Earlier in the week, I had someone else pick-up my prescriptions. The RPH filled an old prescription that I am not taking anymore. The person who picked up my medication was unaware. I tried to return the unopened sealed bag with the prescription in it. I was told that this was my choice to have someone else pick up my prescription. I did not receive an apology for the mix up. I commented that this could have been dangerous if I took this prescription. The pharmacist was rude and brushed me aside.

My husband took my script in to be filled. He was told it would be a few hours as the pharmacist was on a conference call. Whoever heard of having a pharmacy open if there is no pharmacist to fill scripts? I know this is a complaint that will be filed in the round basket and will be discussed as a big joke. However, when Walmart is built just a few blocks from us, the joke will be on you! But again what the ** do you care if a patient needs their medicines?

I went there to drop off prescriptions and to have others refilled. The pharmacy representative first said she could not look up my refills without the name of the prescriptions. Then she handed my prescription for ** back to me and stated they didn't have it. There was no explanation on when they might get it. I asked when it would come in. She said she didn't know. I then said if she could keep the prescription and I will check back. She then said no and it won't be until next month when we might get it. Someone was on maternity leave and it wouldn't be ordered until they returned. She said I would have to drive to another CVS because she also could not help me with that either. The nearest stores would be an hour drive from where I am.

I filled a prescription on yesterday, 9/19/11, and it was 2 different pills in the bottle. When I called up there and told them, they couldn't identify the other pill, but that pill was listed on the pill description and the other pill that I am supposed to take wasn't even listed. The pharmacy just told me to come back in and they will give me the correct pills and investigate the other one that they couldn't identify.

I must be very stupid because I keep going back to CVS store #5665 in Chattanooga, TN. Today, for a prescription that only costs $11.99, I was suddenly being charged $71! I went back in (since I went through the drive-through) and was told by the girl at the counter that I would have to call my insurance company. I said, "So, you can't look in the computer and tell me anything?" She said no and walked away. As I went back to my car, I turned around, went back there and got a refund. I looked at my account online when I got home, and someone got a different script for 90 days on the same medicine and entered it. I never ordered anything else, and there was a script for my $11.99 price tag still available. I have no idea what these people are doing, but I have had it. This isn't the first time that this has happened.

I have a current prescription for ** with refills. I was placing my pills into my pill-minder and 2 tiny round white pills came out with the large oblong tablets. They are marked on one side with a 555 over 872 and a 6 on the other side.

I went to pickup my prescription, One Touch Ultra test strips, they are covered by my insurance plan. I paid my co-pay, brought them home and went to go use them. I noticed that the quantity was only for 50 strips (I use it twice a day). I called and spoke with RHP and I explained to her, "that was not a 90-day prescription that insurance would cover nor was it a 30-day prescription". RHP started to argue with me about the quantity and about my insurance. She insisted that she was correct and that I was wrong. RHP person was arguing and making me very upset. Instead of helping me, she made a simple call turn into an argument. Nothing was done about my prescription and I ended up paying for less than a month's worth of test strips instead of the 90-day supply I was entitled to.

The clerks are very helpful. However, I called for a refill on a prescription that had to require a doctor's call due to the fact that the pharmacy no longer carries the dosage that I am required to have. Therefore, the remedy was to take two 180mg to cover the one 360mg originally prescribed. The initial prescription has three remaining refills. But when the new prescription was obtained after seven days (because of lack of follow-up on fax request and MD required one-on-one with pharmacist), the refills were not. So now, we are back to calling again. It is now five days without BP med.

For the third time, I am receiving shortage on my medicine. I received 54 ** tablets, instead of 60. I have painful Osteoarthritis, for 23 years now, and Fibromyalgia. I work fulltime and depend on my medicines for pain management. I cannot tolerate another shortage. I counted them after I got home and they were short, and when I called the pharmacy, it was closed. Please address this issue!

I left a prescription to be filled. They lost the prescription. This has happened numerous times. It is for my MS. This prescription was for ** and the last one was for **. The last time, the prescription was located in the trash after days of looking for it.

CVS has made several errors in filling my prescriptions in the past month! The wrong dosage was given the first time making the drug ineffective and I had to pay to have the script filled again. Next, CVS sent me home with 2 blood thinners and 2 medications for congestive heart failure instead of a simple antibiotic!

Called my prescription in and pick it up on 9/07/11. My ** was correct. My ** shows correct label on the bottle, which is 10mg. However, the pills inside was 10mg **, which is for high blood, heart failure, heart attack, etc. This, in short, is the wrong medication, This could have been a very bad out come if I didn't check it like I normally do. If this problem is not corrected, some innocent consumer will pay the price one day.

On 9/6/2011 at around 7:30 pm, I was buying two "Always" (it's a feminine product). I checked in the aisle. It was marked with a sticker as on sale. When I was scanning in automated machine, it did not show the sale price. I asked for assistance, and Eric (name base shows this name) came and I explained the matter. He crudely told me to check the proper item and bring the one which was on sale. I said that I am sure that it was the right one that I brought. He crudely told me to bring the price tag. I brought the price tag, he took it and went somewhere to check.

On Friday, September 2, 2011, the prescription for ** was dropped off for my 14-year-old daughter at the pharmacy. Pharmacist Andy ** administered ** instead of **. Upon near administration of medicine, I realized this was not the right medicine and that, instead of an acne medicine, my daughter was given an anti-hypertensive and a very large dose at that. I approached Andy the next morning to make him aware of the mistake. Medicine was exchanged.

I went to the CVS on my lunch break. I went to pick up and get some things from the pharmacy. The service there was great. In the store is another story. I purchased some things and asked for a phone card. I was treated so bad. The guy and lady that was at the register said it's over. They were almost behind the counter. I went to get the phone card and I wanted to purchase. The guy was acting as if he was mad. I have no idea. Maybe I held his line up. I don't know. Was it because I gave him a 100 dollar bill? I don't know. But when he handed me my change, he put it on the counter. Then, I told him I wanted some change for one of the $20. He then again put it on the counter. I really don't know why the cashier ** treated me not like a human being. He really made me upset. And I really feel sorry for this world for people working in customer service with no manners at all. I really don't want to think it was because I am black. I found nothing nice at all. Find me on Yahoo.com. Peace.

On August 30th, I took two prescriptions in to be filled as both of my daughters had their wisdom teeth removed. One prescription was for a very low dose pain killer and the second was for ** as one child was in extreme pain. I came home and for the first time ever, I checked the pill description against what was in the bottle and found that the prescriptions had been placed in the wrong bottles. I immediately called CVS and talked to the pharmacy and was told that they were "sorry" and to call their supervisor. Many phone calls later and twenty four hours of not hearing from her, I called the Caremark customer service number and was referred back to said supervisor, and was told that she was in a meeting and unavailable. I then asked to speak to her supervisor and he was unavailable. I then asked to speak to his supervisor and after being on hold for one half hour. I was told by the supervisor that he was having a hard time hearing me because the place he was in was too noisy. At this point, I decided that this was an issue for a much higher source. This was a terrible experience and could have been a very serious mistake as the day before I had filled another narcotic and antibiotic and suppose they had been switched. I have filed a complaint with the Department of Health Professionals.

I went into the store to see about making a partial payment on my script but they said no. I called the pharmacy later on that night, they said it was too early to fill. Then the second call, I called to see how much it would be. They said they were already given to someone else. It wasn't myself or my daughter who went to pick it up, and there was a specific order that we are the only two to ever pick my meds up. I never informed them to let anyone else pick them up so when I talked to the tech, she told me to make a police report which I will but I'm afraid to leave the house and I need my meds.

This is not the first time this has happened at this store.

I received a rain check three weeks ago for 6 Total cereals. Since then, I have gone to the store every Wednesday--they get shipments on Tuesdays--to fill my rain check. The store seemingly received nothing new (the same single cereal box had been there for 3 weeks). I asked who was in charge of the store and a gentleman said he was. I related my story to him and when I said that I had been checking religiously and what I had found--he interrupted me and said, "Says you!" In other words, he called me a liar. He then wondered why I got upset. I ran an Emporium store back in the 70's and handled every type of complaint--including those from brides and their mothers. I would never have even considered answering a customer the way your store manager (or assistant) answered me. In fact, had I answered that way, I would have been out looking for a new job. You may now consider me an ex-customer as I refuse to be insulted by any store employee--especially "executives" who have no clue as to customer relations.

On August 24, I bought Nature Made D3 1000 IU from CVS and was charged $13.99. Almost 100 yards from the store is a Publix Super Market and they have the same vitamins for $9.37. Because there was a difference of $4.62, I came back to CVS and complained with the pharmacist. She said that the management does not listen to her. So, I returned the vitamins to CVS and bought them at Publix.

CVS has become so rude. Last week, I went to store # 6195 in Circleville, Ohio and I took a prescription for medication to help relieve my pain. The pharmacist, Logan, who, they say, is a floater, destroyed it right in front of me. He told me that he can’t help that I have an addiction and really showed his self, right in front of the other customers. I suffer from depression and major mood disorder. This used to be my number one pharmacy because I really like Erica, the pharmacist.

On Friday, 8/12 Dr. ** called in a prescription for my husband Emanuel ** because his blood pressure was very high. When I call the pharmacy they stated that they did not have a prescription from Dr. ** so I called other CVS stores but they did not have it. On Monday morning 8/15 I called the dr. office and she stated that she did call the prescription in on Friday after 5:00 pm but she would send another one since they did not get the original order. I picked up ** 0.6 MG TABLET, RX# **. When the doctor called the pharmacy they realized they had given me the wrong prescription.

My first issue is that my doctor wrote me an Rx that was for thirty pills at a time and the CVS Pharmacy on Gender Road in Canal Winchester, Ohio claimed that it had been written for fifteen days at a time. Then after filling the fifteen days, they informed me that I only had ten pills left. Then when they processed the ten pills, they input it in the system as a fifteen-day supply so my Rx discount plan wouldn't cover a refill for five days after I ran out. When the personnel for my Rx discount plan contacted the pharmacy, the only thing they said they could do after missing two days of medication is give me three days worth today and then fill the new Rx that my doctor faxed in three days since they input the number of days incorrectly to begin with. So that means, I get to make two trips to the pharmacy due to their incompetence.

I purchased a Neutrogena Pure & Free Baby sunblock stick. My son had an allergic reaction to the product, therefore, I wanted to return it.

CVS has been auto-calling me for the last month with a 'get your flu shot' update. I don't recall ever getting a prescription from them. I certainly did 'not' authorize them to send me phone solicitations.

I have filled my scripts there for the past few years. For the past year I have been on the ** Pen for my diabetes and have always gotten two boxes of pens for the refill. I thought I had a prescription on file, but did not. I asked that they fax Dr. ** for a new one and reluctantly she said they would but would not guarantee the refill. I waited a couple days for a call to let me know that I had a refill to pick up, then called and was told it was there. I picked it up and it was only one box which would last only a few days. When asked, without even looking from her computer screen and no eye contact whatsoever, she told me that it was what the prescription was written for and that is what was filled.

I quit buying my monthly prescription at CVS more than a year ago. They had started charging me $15 for co-pay on a prescription for blood pressure pills (my ongoing monthly prescription) when it had been $5. I went to Rite Aid, and the charge was under $6. The Rite Aid staff said that the actual price of the medicines was under $6 (all generic.). I called Blue Shield to complain, and was told that by contract with Blue Shield, CVS, Safeway and Walgreens are allowed to charge the $15 even if the actual medicines cost less. Blue Shield starts charging $15 "co-pay" after three refills because they want you to use the mail service, which doesn’t work for me.

On August 9,2011, I went to CVS to purchase a lunch bowl from the Food Isle. I picked up a Betty Crocker Garlic Parmesan Pasta Bowl which was on sale at two for $3. I got back to my office and I heated up the lunch, I took a few small bites but the food had a bad after taste. That was when I looked at the expiration date and this items expired July 2010. The reason I was unaware of the expiration date is because the packaging was “conveniently” placed over the expired food date.

Each time I get a prescription filled at the CVS Pharmacy in Tarzana, they don't fill the prescription properly. I get 2 prescriptions for 60 pills each and usually the bottles will have the wrong pill number on the side (sometimes quantity 120, sometimes quantity 90, instead of 60). And the number of pills inside the bottle is anywhere between 15 and 30 (instead of 60).

Refilling a prescription for ** I was told they were out and I asked to be given some to get me through til I could get a complete prescription. The price I paid for 26 days was a little more than what I paid for a full 90 day prescription and when I asked why...I was told "supply and demand". It is not right that the prices for prescriptions depend on who is buying and who is not!

I tripped and injured myself in there backroom on truck day, after 9 years working for CVS they forced me to sue them for workers comp. so I did and they settled 3 days before our court date. They paid all my medical bills but I still had to pay the lawyer fee. 9 months later I never fully recovered and needed additional surgery and as soon as I called it in to CVS I was told to contact my lawyer, now I find out that they will not cover this. Why CVS do you make this so hard, worked for you for 9 years. I'm being very kind at this point, but could say a lot of ugly things about this company that are very true. Don't know why you don't treat your employees better then this.

I went in to have my presciptions filled and I've been waiting over two hours I even went home to cook dinner came back to the store and my presciption was still not ready. I will never bring my prescription to any CVS Pharmacy again. It is a disgrace to have to wait this long to this long to wait for any prescription this could have been a life or death situation.

On August 1, 2011 at 9:04 p.m., I called the store inquiring about a micro trimmer I had seen advertised on TV. I had the unfortunate displeasure of speaking with Ms. Lucy **. I asked if they had any in stock. "We don't have that, alright! Alright? **," she snarled over the phone. When I asked her name, she hung up.

Had Dr visit for follow up on meds & discuss reduce some, sent to Hosp. for lab work to be done. Dr. ** faxed in meds so be ready time I got there. After leaving hosp went to CVS. Picked up meds. Had ** in bag with other meds. I assume this was one changed to. The next visit he had mention thyroid was a little low. Not to worry tho. Then on July 27 I get call from CVS asking me if Dr had put me on this med. I explain to her about that day I first got med. She says "can't find prescriptions". Thinks they gave me someone else meds & thing about it I have been taking this med for 3 & 1/2 almost 4 months.

My doctor prescribed me ** 20mg take twice a day for 5 days. My doctor told me to take the entire bottle until it runs out... I take my prescription to get filled to CVS. When I got home I went thru the medicine because I had 3 other meds to fill... when I got to the ** it says QTY 10 but when I opened up the bottle and counted it was 20 inside. "Now I remind you", the doctor told me, "to take the entire bottle." I called CVS and told them, "What happened and is there a particular reason for this? The pharmacist apologized and said he will talk to his staff. They got to do better than this. This is a problem no doubt - do I listen to the doctor or CVS?? Your attention to this matter is greatly appreciated. Thanks in advanced.

While I was parked at CVS purchasing items, I walked to another store next door. My car was towed in less than 10 minutes. I was told because I walked away from CVS I could now be towed. There is no parking around, but I was a customer of the store. I had to pay on the spot to get my car release. There have been several complaints for this same location.

I wrote a check for $15.36. Unfortunately, I was short in my checking account, but did not know it. They ran the check through again and it was fine. I then received a letter from CVS stating I was to go in there and give them $25.00 for a fee. I did not do so. I'm not going to give them $25.00 when they got their money. I have now received a letter from Dynamic Recovery Solutions stating they are going to take it out of my checking account in 7 days. I can see this happening if I were to go about writing bad checks all the time. I do not. I can also see if they charge me maybe $5.00. But, $25.00?! I will never set foot in a CVS again. And I find it hard to believe they can just go into my checking account and take $25.00. It has not happened yet. I plan to write their corporate HQ as well as this Dynamic Recovery Solutions.

I opened a can of chunk white Albacore tuna; it was all mush, that you would need a cheese cloth to strain the water out to get any tuna. This is not what I expect when the can is labeled “chunk”.

On Sunday 07/10/11 I went into my local CVS Pharmacy in Scottsdale, AZ to put in some prescriptions as I had just gotten out of the hosp. The pharmacist who helped me clearly was new as he had to ask someone else the name of the drug and how many times a day to take it. He was struggling and was needing help but the other pharmacist walked away and went back to stocking. The new guy tells me it will be awhile so I told him I would come back later to pick-up. Came back later, picked up my meds, went home and later that not went to take my med and one of them they filled was ** for 2mg thirty pills. Well they give me 30mg.

On July 9, my brother took my elderly mother to the local CVS where she always gets her prescription. We use this pharmacy because it's the closest one as she's not able to travel much. Usually, what ends up happening more often than not is that this one particular pharmacist gives her an especially hard time in filling out her prescription.

Price for 90 ** 10 mgs (**) @ CVS is $55.27 without insurance. The same prescription @ Walgreens (no insurance) is $43.69. Which store would you trust to treat you fairly in the future?