CVS Pharmacy Reviews

Prescription accusation at CVS - Over the summer, prescription was placed on file for my medication. The medicine is under recall and I began having problems finding it. I called the pharmacy to see if they still had the prescription on file. They said, "Yes,” so I asked the tech to check and see if the prescription was good and if it would go through. She said, "Yes" and said it would be $9.17 and would be ready that afternoon. When I went to pick it up, the pharmacist had it in his hand and said it would be $9.17. He then asked me for my i.d. for controlled substances. This was normal. When he came back, he threatened me for trying to fill an "invalid prescription.” He would not talk to me about what happened or give me any information. He stated that I could talk to the FBI. If there was a problem, I should have been informed and not accused of something I had no knowledge of.

I would often shop at a CVS in Bradenton near Manatee Memorial Hospital with coupons when I left work on Sundays. I used to like shopping there because I could get items I wanted. After shopping for a couple of Sundays, I noticed I was being carefully watched. One time, a security guard was almost to the point of touching me while at the register. I was very offended because I was thinking it's because I'm black and even though I was a professional, it did not make a difference. I decided I would leave my purse in the car since then.

I always get my monthly prescription from CVS Pharmacy store # 1285 in Westbury, Long Island, New York. This month I handed my prescription for pain medicine known as **. The pharmacist gave me ** instead. When I asked him, he said it is the same thing, just different manufacturer. After taking the first pill, stomach pain, liver pain, headache and fast heart beat happened to me within the next hour. I went back to the store and when I explained to her, she said that there was nothing she could do and by law she could not replace the medicine, and I need a new doctor's prescription to do that. It was Friday night. My doctor wasn't available to return the phone call. She told me that I can go to the emergency room. I stopped taking those wrong pills but I have a lot of pain and I need those medication for my wrist fracture pain. She didn't care. I am going further with this mistake.

I received a call that my prescription was ready. I arrived at the pharmacy and got ready to pay. The lady gave me one prescription. I asked for the other one. She said, "What other one?" I told her the supplement the doctor ordered on the 19th of Dec. [sic] and today is the 26th. She checked the computer and found the prescription. With a very long line waiting, she told the pharmacist to hurry and fill the missing med. She was then told that it had to be ordered. She said, "We will order it and it will be in tomorrow. Your insurance is not paying for it and I did not see it." I was very upset because the prescription was called in on the 19th of Dec. 2012 [sic]. It is the 26th and if the insurance is not paying and I received a call, so I asked if I can pay or not. I mean… do not just ignore it.

I am concerned that CVS continues to refill prescriptions that I have not requested or authorized. My prescriptions are paid only one time at a local pharmacy. So I know I did not authorize or request a refill. They have called about three or four times and told us that the prescription refill is ready. I have a very good memory and know I did not order it. My husband would not remember and would pick up the prescription, and it would not be paid by our insurance. This would be a problem for many seniors that are being taken advantage of. They are nice when I call and tell them I rarely get refills. They say they will take it off of auto-refill. But then it soon happens again with another medication.

I came in to the store last night at 10:00 pm to buy 10-pack of needles because I needed a shot. My sugar was 450. I told the pharmacist but he refused to sell me. Then I tried to explain it to him but he still refused to sell them. I got his card and left. He called Walgreens and told them not to sell them also. I went home and got really sick because of not being able to take a shot. This is very wrong.

I went to CVS Pharmacy in the city of Downey, Ca., Florence Ave. and Paramount Ave. on 22 November 2012 at approximately 11 am. The woman (slightly overweight) at the counter told us it would be about 30 minutes. I walked around the store, killing time, until I decided to sit down and wait at the Pharmacy area in front and in plain view of the same woman who took my prescription request. I sat there for another 20 minutes for a total 55 minutes of waiting. Finally, I got up and got the attention of another woman working in the pharmacy (Cleopatra hair cut). I asked her if my medicine was ready yet; she was short and impolite. I told her I was in a lot of pain. She disregarded me and told me I would be serviced in a bit.

Prescription count not accurate:

In early 2012, my doctor’s office called in a prescription for me to the West Columbia CVS. I called later in the afternoon to check if the prescription was ready and the cost. I was told there had been no prescription called in for me. I called the doctor's office to confirm. I called back to the West Columbia CVS, only to be told again there was no prescription called in for me. Because the doctor's office is in the town of Lake Jackson, I thought maybe the prescription could have been called into the Lake Jackson CVS by mistake. So I called them, only to be told there was no prescription there for me but a prescription had been filled earlier in the West Columbia CVS. I thanked the gentleman and then called the West Columbia CVS for the third time. Again I was told there was no prescription for me. I then informed the person on the phone I had just spoken to the Lake Jackson CVS and was told a prescription for me had been filled earlier at the West Columbia CVS. She then rechecked; she came back to the line to let me know the prescription was filled and ready. There was no apology of any kind. There was what sounded like a nervous giggle - quite inappropriate, wouldn't you say?

A few weeks ago, the pharmacy made an error that resulted in my wife's prescription being filled a day late. As her condition require daily medication dose, this was a critical issue. When she told the pharmacist (who later turned out to be the pharmacy manager) that she was unhappy with this, he responded by telling her it wasn't his problem and laughing. She decided to come into the store to speak to the manager and imagine her surprise to find they were one and the same person. He demeaned her publicly causing her to cry and caused an uncomfortable scene. His last comment "Where can I forward your prescriptions" simply crushed her as she suffers from bipolar disease, is 60 yrs old, 100 lbs. and medically fragile.

Early part of 2012, I had been given, by my oral surgeon, a prescription for ** for an oral form. I dropped the prescription off. When I went back to pick it up, I was handed ** ophthalmic ointment. I questioned and was told the prescription was correct. I then said, "No, this should be an oral antibiotic because I would be having a procedure done." The female person at the window checked and said, "Oh, that was the first one on the list." There should not have been a rebuttal from the person there. Instead, she should have simply apologized and checked the prescription that I dropped off. During this incident, an apology was never offered. It was simply shrugged off as if it was a joke. I finally got the correct prescription. This is not what a customer expects when patronizing a pharmacy. I then had to check and recheck to make sure the correct medication and dosage was given. It would have been smoother if at least an apology had been offered. I was disappointed in the level of customer service received during this visit.

I needed to get a prescription refilled and my usual store was out of drug. They called CVS who stated they did have the medication, so my prescription was transferred to that location. I usually pay $65.00 at Wal-Mart. CVS told me the price was over $200 (inflated price)! I had them lower the amount to only what was necessary and still paid over $90! I needed the prescription so I paid the price, but will never use CVS again. I went home and destroyed my CVS card and am telling all my friends on Facebook, Twitter, and email to never use CVS, and why, and encouraging them to share this story with others to encourage them to do the same. I called Costco later and found they had the same medication for $45 and had a generic (which was never offered to me at either CVS or Wal-Mart) for only $10. Guess which drug store I have changed all my prescriptions to and am telling all my friends about! CVS sucks! Big time!

CVS is buying prescription drugs from India. I'm shocked that that you buy drugs from India! There are warnings all the time regarding going outside the US to buy prescription medications. I have a prescription for **. It is a drug made by Glaxo Smith Kline. In the past, it has been in a plastic tube and worked just fine. When I had it refilled, it came in a metal tube from India. The tube is so poor that it is cracked and the product can't be squeezed out. I am going to contact the FDA and Glaxo. What else are you doing to us that we don't know about? I had a vet that sold me flea meds for my cat. She said it was Advantage and it was not. It too was from India and my cat died. The ** caused my skin to blister. You will hear much more about this!

CVS pharmacy at the Longview location has really stepped up their service in the past few months. All employees are very polite and helpful. When I realized I was overcharged, I went to the front register. This was my big mistake! The manager Mandie ** at the front of the store is a young female, who is very, very rude. She was standing on a top display decorating for Christmas, yelling down at me that I was wrong about pricing on Dr. Pepper. I told her it is tagged at 88 cents. She said no, you are wrong over and over. She finally got down and walked over to the sale tag and said, "Oh, someone must have moved the tag." Then she said that's just too bad and she would not honor the price. She said I could return it if I didn't want it.

I filled my prescription for the second time at CVS. I bought the bottle home, and it was 13 short. I returned to the pharmacy, and as I walked up to the desk, the pharmacist pulled a bottle out and said, "There are sixty in this bottle, just like yours!" Like she knew what I was going to say. I was very upset, but what can I say? So this month, I counted them on the spot, and they were two over! Also, I have gotten the wrong dose for other pills; i.e., 20 mg vs. 50 mg - not good. I have transferred all my daily prescriptions to Express Scripts for my own protection.

I switched my RXs from Right Source back to CVS, thinking it wold be easier to use. My prescriptions were called in by my physician. I picked up a nasal spray and was waiting for my **. As I recall, I picked up the nasal spray about Oct. 22nd, 2012. At that time, I was told the ** would not be available till Oct. 28th. My wife not knowing this tried to pick up the ** Oct. 25th, and she was told the prescription would not be ready till the 28th. We tried to pick up the ** on the 28th, only to find out that they could only give me a couple of pills because they did not have enough to fill the prescription. I wait a week and they can't fill the prescription? I am a retired Cardiologist and I am aware of frivolous complaints; however I will not shop at CVS in the future.

I am so sick of CVS Pharmacy in Santa Barbara on Carrillo Street. The lines are insanely long, they are so slow, and then they are rude on top of it! I call a full week ahead of time and you will still have to come back again and again for them to get it right. I have been put on hold for days when I call. I was put on hold today for twenty minutes and then someone picked it up and hung up on me without even speaking to me! A total waste of energy, time, and money, I am sick of them. I am switching all of my family's prescriptions to another pharmacy because of the lousy service at CVS!

I was at the CVS on the corner of 1st and 81st in NYC. I tried to use my ExtraCare bucks at the self-checkout. After I swiped my debit card, the ExtraCare dollar credit was removed from my total due to the coupon bin being too full (that’s what the employee told me). A different employee finally retrieved my ExtraCare coupon after all the employees stood around seeming unsure what to do, and they told me to use it on my next transaction. When I got home, I realized it was the wrong coupon - someone else's name is at the top in small print. I tried logging onto their website to retrieve my ExtraCare bucks, because I read online that you can do that and the system keeps giving me an error. On top of it all, I realized when I got home that an item that was supposed to be on sale didn't ring in at the sale price, which isn't the first time this has happened to me at this CVS.

Wrong prescription - I sent my husband to the pharmacy a few days ago to pick up a prescription for me. When he returned with two prescriptions, I knew something was wrong. One of the bottles was the right medicine. The other bottle, which had my name on it, was for 400mg of ** daily. When we called the pharmacy, they were neither apologetic nor overly concerned about the mistake. Unbelievable!

I was at the CVS Pharmacy at 9936 Talbert Ave., Fountain Valley, CA 92708, on October 19, 2012, at 3:45pm purchasing 3 medications. One of them was a new prescription called ** 0.5 mg. I was referred to one of the pharmacy's staff to explain to me how to use it. She told me to have one every 4 hours. When I came home, I found that the medication is small plastic pipes. I called the CVS Pharmacy at (714) 968-3308 to find out how to use it. After I gave him the name, he told me to have one teaspoon from it every four hours. I then remembered that I have breathing machine, so I asked him, “How about the breathing machine? Do I have the products for it?” He told me those pipes are for the machine. I said, “Why then did you tell me to have a teaspoon from it?" He said that I was talking about the cough syrup. I told him I was not asking about the cough syrup; I was asking about the **. But he denied and insisted that I had asked about the cough syrup. I felt that this was intentionally deceiving and not a misunderstanding and it was an unprofessional and a criminal act.

I am a pharmacist in Guilford, CT. On October 15th, 2012 I experienced the worst service by CVS Pharmacy in Guilford, CT. I was trying to get a transfer prescription from CVS to my pharmacy. The Pharmacy Department not only put me on hold on 3 separate occasions, but when I finally did get to talk to a pharmacist, he told me to call back and hung up. In the 18 years I have been practicing pharmacy, I have never seen such unprofessional behavior. If this is how they treat other colleagues, I can only imagine how they treat their customers. It is completely disrespectful and morally wrong. Let the patient decide where they want to fill their prescription. At least the CVS pharmacist should have shown some integrity and caring for his customers.

I went to the pharmacy to get my prescription filled, 10/19/12, and when I got home to open up my medicine, there was an extra pill. I’m a busy, working single mother of 6 and I put my trust in the pharmacy to fill my prescription right, because if anything happens to me, what about my kids? I am not pleased with this at all. And I would like my complaint to be heard.

I went to this CVS Pharmacy in the corner of Little Neck Parkway to buy some baby food. They had the baby food locked. There was a button for me to call for assistance. I pressed that for four times. No one showed up for help. I got upset. So when I saw a guy, I asked him why there was no one to help me. And guess what, that is the shift supervisor. Instead of an apology, he gave me an attitude like it was my fault to buy the baby food in his store. I have no idea how the CVS management will fix his attitude.

I recently received a letter in the mail from CVS regarding a prescription I am taking. I do not shop there. They should not have any of my information! The letter was information about the uses and side effects of the drug. I am not happy they sent me this! It is a total invasion of privacy! And I see right through the ploy to get my business. I will not be shopping there!

I had filled an ongoing prescription; it was top tier copay of $75.00. Then, the prescription went generic. CVS filled it as generic without notifying me and still charged top tier copay for the generic! When I asked them why (on both counts), they could not answer in any clear way. Shop around - other pharmacies charge less!

I filled a prescription for my 9-month old daughter yesterday at a local CVS (an antibiotic for a sinus infection). Two hours after returning home and giving my baby the 'medicine,' I was called by CVS. They told me that they had made a 'mistake' with her prescription, did not add the needed water and that I should return for a new bottle. My pediatrician had me call Poison Control to make sure she would be okay. I basically unknowingly gave her a double dose of undiluted medication. I am still very upset. It was a scary situation. Thankfully, my daughter will be okay.

Our employer plan switched to CVS from Medco in Jan. 2012 and it has been one disaster after another! Despite repeated calls, the automatic refills and delivery have not happened. They sent me a generic RX without even notifying me that they were doing that, then refused to refund the price when I called and requested the Brand. I have been into the stores and they have twice charged me incorrectly because they did not look up the insurance info correctly and required me to go back to the store for refunds. I have been told an Rx was being expedited and sent out the next day, only to be still waiting 6 days later and no Rx, even though I told the Lead I only had 3 days left of the meds. Every transaction has been a major headache and disappointment. I have talked to CVS more times in the last 9 mos. than I have talked to Medco all the years we were with them.

Physician faxed new script to CVS pharmacy in Lawton, OK over 3 weeks ago. I received an automated call on three separate occasions to pick up her meds. On each time I went, I was given a different excuse: 1. needed insurance info; 2. trip needed prior authorization; and 3. med ready but who is insurance carrier. When I called today, still needed prior authorization. My granddaughter has been back to see the doctor for her two week follow-up but still has not received her new Rx from CVS. After 8 years, we are going to need a new pharmacy and a lawyer to sue because the Rx is to help her breathe!

Treated like a shoplifter - I walked an hour to my local CVS store. I brought a bag as I knew I was buying 2 gallons of milk. All the while I was in a daze from a severe head cold. I filled my canvas bag and put it on the Rx counter and then picked up some other item. I assumed all were rung up and, I reiterate, I was sick and drowsy. I grabbed my bag and started to leave. Not one, not two, but three burly, mean-looking women stood in the entrance way. Not only did they loudly make a scene but more employees came out, gawked and commented; all the while customers were being backed up. I was mortified. Not the first time this rudeness has happened. After 15 years, I an switching to Target down the street. CVS sucks.

Today, I picked up a refill of a prescription for migraines. The pills in the refill looked completely different from the pills I had just finished but the prescription bottle indicated that they should have been exactly the same. I called the pharmacist to discuss. She said that her records indicate that I had the exact same pills both times. When I explained that the pills I finished were less than 1/2 the diameter of the new pills, all she could tell me was that "her computer" says I received the same pills both times. I asked if there was any audit trail she could check so she could verify and let me know what she gave me the last time. She said there is no audit trail; really? I'm going to talk to my doctor and find a new pharmacy. Plus, I guess I'll never know what medicine I took last month and that is not a comforting thought.

The manager took my purse out of my sight. I was shopping and she grabbed my basket. I said, "That's mine" and she pulled the basket around the corner out of my sight, took my purse out of my sight. She said she wanted to teach me and said I was too far from my basket. She almost got decked. I left without making a purchase.

Your advertising cards tout extra dosage flu shots without admitting that the CDC has no proof that these presumably extra profit shots (charged to Medicare) are better than the regular ones. I trusted your NP, but had no idea that the shot administered was 400 percent of regular dosage. After effects aggravated pre-existing conditions, which for some senior older than I (I'm close to 75), more serious frailties and more serious pre-existing conditions could be dangerous. I am disgusted that apparently marketing devices and profit motives engaged this year fly in the face of common sense.

Medications not delivered for 2 months - CVS pharmacy in Park Ave Scotch Plains, NJ had problems with their pharmacy department back in June 2012. It was determined that medications were exposed to excessive heat. Customers were not told of which medications or if it was all medications. Nothing. All we were told was that if you wanted or needed to fill anything, it would have to be transferred to another CVS and for me, that meant going to North Plainfield, NJ. Then when CVS cleaned up their mess, you would have to transfer everything back to the original store. Now if you ask me, it seems that I'm doing part of what I feel should have been CVS's damage control.

I went to fill my wife's prescription for ** after her knee replacement. I took it to the counter and was told that they didn't have the medication in stock. In order to save gas and time, I asked if they could call the other 2 local CVS stores to see if they had it. I was told no. When I asked why, they said it was company policy. I got the same ** from customer service when I called to complain. The district manager refused to even reply personally because it involved a narcotic and it is CVS's policy not to reveal to the public their narcotic inventory for security risk.

This is the 3rd time this has happened. I dropped off the prescription and was told it would take 2 hours which is a bit long to begin with. I come back after 2 and a half hours and I am told it still isn’t ready yet and that I will have to wait for another 20 minutes which turned into 30. When I asked what is taking so long, I was met with bad attitude. It is always the CVS Pharmacy on Robinson Avenue in Barberton, Ohio.

It is in their computer to double count my script for ** 10/325. I always count it when I get home. They had shorted me 60 pcs. This was on 8/31/2012. The pharmacist in charge was **. I tried to call the district headquarters but got no response. I left messages, but they never returned my call. I called CVS on 8/31/2012 to tell them and the guy said there was nothing he could do about it because they were out. ** got wind of my messages and called me and treated me like I was a criminal. Then she said, "Well, we can count in front of you like we did 10 years ago." That was fine with me.

CVS refilling prescriptions without authorization from patient - My local pharmacy closed down and switched all of my prescriptions over to a local CVS. I went in during the first week of July (2012) to fill all my prescriptions; and they gave me a really hard time, telling me I wasn't insured. So, I have not returned to that CVS ever since. All of August goes by, and half of September when I tried to refill one of my prescription at Vitality Drugs (another Mom & Pop type of pharmacy), Vitality said the insurance was not putting it through. I called the insurance to learn that CVS filled it without my authorization. First and foremost, why are they filling a prescription without my asking them to? Is this legal? Second, what are they doing with said prescription since I didn't ask for it to be filled? Why should I pick it up from them? Are they reselling it (which means they are taking money from two insurance companies and now sounds like insurance fraud)? Moreover, it has been two months (or more) since that particular CVS has been contacted. Why are they taking an interest in my medication now? Surely, this should be looked into. Please help! Thank you.

A few years ago, after a manager could not see that when the clerk re-rang my purchases (since the original total was in error) that I was being cheated out of a $5.00 coupon, I swore I would never return to that store again (West Side of Richmond, IN). For the past year or so, I relented and have stopped in occasionally. Today, I went in to buy Livingston Wine advertised in your ad along with Beringer and Barefoot Wine, to be on sale, at $5.00 each. The ad did not say "Selected Varieties," just that all three brands were on sale for $5.00.

I absolutely despise having to go to CVS for prescriptions. The customer service is something they must be trained to laugh at because there is none. I have been lied to, denied and looked down upon for a medication that I must take. If it weren't for the fact that it is the only pharmacy near my home, I would never step foot in another CVS pharmacy. Even the store, separate from the pharmacy, is poorly staffed. The line to check out seems to be always backed up. I would love to see CVS go under or acquired by another pharmacy that actually cares about its customers.

My daughter was prescribed ** 40mg. The first prescription was filled at Walgreens on 9/12/12. She tried the medicine on Thursday, 9/13/12. She had a bad reaction to it and her doctor gave me a script for a lower dose, ** 20mg on Friday, 9/14/12. Since I originally had the first one filled at Walgreens, I went back there and they were out. This was at 8 am. CVS is right across the street so I took the script there to see if they had it. This was at 9:30 am. They said it was in stock and they would have it ready by 2 pm. I told them what had happened and they said it shouldn't be a problem. Well, I came to pick it up at 8 pm, they hadn't called the insurance and told me that they would contact them Saturday.

I think Medicare, State Board of Quality Assurances, and the FBI need to investigate CVS Pharmacy on suspicion of organized criminal theft of medication and fraud. I have, over the past 6 months, had 3 prescription pickups in which I noticed gross volumes of miscounts. Nearly half of my medication was missing. I would go back, and they'd fill the missing amount, but I have to wonder if they're charging Medicare for those on top of the missing amount. It just happened again on 09/13/2012. I called, and was told I'd have to bring the bottle of pills in for them to take a look.

I called to refill my prescription and was told it is being filled as we speak. I went to pick up the medicine the next day (8:00 am) and was informed at that time they needed doctor's approval. The technician would call the doctor for approval. I stopped at the doctor's office to inquire if CVS had called. I was informed no one had called. She gave me a new prescription for the medicine. I delivered it personally to CVS. Medicine would be ready in one hour. I called CVS inquiring about the medicine, it was not in stock. I can pick up next day at one o'clock. I called at one o'clock, it will be ready at three o'clock. I went to pick up the medicine then was told next time for refill, I needed new prescription for three months’ supply. I never had this problem at Walgreens. This is terrible.

I have epileptic seizures and I have to have my medicine. It cannot be immediately stopped and then picked back up later. My doctors have stressed that I cannot miss a single dosage. Repeatedly, the CVS I go to do not have my prescription ready. I get it filled at the same time each month, yet they never have it. I recently had to get a temporary amount given to me so I could have my medicine while they got the rest together. I went through that amount and they still did not have my medicine, nor did they have any to give me as a "loaner". I have missed 2 doses now and if something happens to me, it will be CVS' fault for not having my prescription ready.

Overcharged and getting a refund: Simply put, I bought 4 boxes of hair color but was charged for 6. When I was reviewing my receipt and saw the overcharges (2 at $8.99 plus tax), I called and talked to the clerk, who had checked me out. She said she would give me a refund the next time I was in the store. Almost two months later, I got no refund and no help from CVS customer service by phone, email, or in two visits to the store. Instead, I have been treated like a criminal. And now, the District Manager Todd is handling my problem.

I was given a prescription bottle with a white, blank label over the name. When I peeled the label, it had another person's name on it. I'm a female and the medicine belonged to a man. I called the pharmacy and told the pharmacist what had happened. He said all he could do is apologize and relabel the bottle! I will not be going back there. If that's CVS's attitude about screwing up something that could harm a person, then I'll move all my family's medicine somewhere else. I will not take another chance.

My doctor sent over prescriptions for 3 medications for me after a procedure. When I got to CVS, they said she had only sent 2. After about 20 minutes, they told me that the third one had just arrived via fax. Today, I realized that I was about to run out of antibiotics. The bottle says quantity 20. I have taken 7 but there are only 4 left in the bottle.

Today, September 8, 2012, I stopped by the CVS store #6049 in Staten Island, NY and picked up some Sabra Roasted Red Peppers Hummus. After returning home from a long day, I settled down to have some hummus and pretzels while watching some TV. Upon opening the container of hummus, I found that the container had been opened and it appears that someone had been eating the hummus. This was very upsetting as it is not the first time that something like this has happened. At first I was just going to toss it into the garbage and forget about it, but I decided to return it. My major concern was that would be paying for gas at $2.80 a gallon to return an item costing $2.59, and the store is almost 10 minutes from my home.

Prescription for ** 20 mg 180 tablets was short by 79 tablets. Pharmacist gave me the bs about double counting and how it "can't" happen. I asked if meds are stored in the safe - no answer. I asked if tech has access to meds - no answer. I asked how can I file a complaint since a crime occurred. He said he could not help me until Monday, that the district manager was at a conference. I called the police who told me they should give you info to file a complaint.

I turned in a controlled substance prescription. This is for my son who has ADHD. They said they had the pills and then they called stating that don't have enough pills to fill the prescription. This is the second time this happened. They don't check and they need proper training for the pharmacist because she is the one that made the wrong judgment. The location of this CVS is 8695 Coral Way, Miami (305-264-4811). It’s not easy to have a child with disorders.

I received a 20% ExtraCare coupon via my email last week. I followed the instructions to load/send the 20% coupon to my ExtraCare card. I drove 10 miles (one way) to the CVS store to use this coupon (which I thought was sent to my card) since it was expiring today (9/3/12). I went into the store, went to the ExtraCare kiosk and scanned my card. I received several coupons, but did not receive my 20% coupon. The employee told me that the 20% coupon would automatically come off the total when I paid for my purchases. After loading all of my purchases into my shopping cart, I went to the counter to check out and got ready to pay for my purchases. I told the employee who was checking me out that I had a 20% coupon on my card.

Tonight, I was in the CVS Pharmacy in Downey, California on Firestone and Dolan at about 8:21 pm. This is actually my second time experiencing this problem with discrimination. I feel that I have been a victim of discrimination because each time that I enter the store and began searching for the item and or product, the manager gets on the intercom and says, "Security, scan all cameras in section B," which is where we just so happen to be. I was only hoping that this was not the case the second time around, but this is just to obvious due to this happening prior two-three months ago. Each time, I am the only black person in the store. Each time, I am there. I just so happen to have my daughter with me tonight, who is 21 years of age, and she also was disappointed at the response on the intercom. The first time that I was in the store two-three months ago, I got the same response over the intercom saying, "Security, scan all cameras in Section C," which is where I was on that time. I strongly feel that I have been discriminated against not once but twice and I will be taking this complaint further but I must inform the Consumer Affairs about this CVS store and their employees. No one should be treated unfairly because of their race.

At 8:00 this morning I called one prescription in and spoke with the pharmacy about refilling another and asked that both be ready at 10:00 a.m. They told me they would be ready. I showed up at CVS at 12:30 p.m. and they asked me to drive around the building because they were not ready yet. I told them I didn't want to drive around the building because they promised to have them ready at 10:00. Then, a manager came to the window telling me to drive around the building because they have other customers to serve. Well duh! I am a customer as well. Then, the manager told me that they were 5 days behind because of the college students coming back into town. I drive around the building and still had to wait. Every time I go to pick my prescriptions up, I have to drive around the building and let others in front of me. So now I am back at the window and the manager told me she wasn't supposed to work today but she had to come in because they were so far behind. I am tired of hearing their excuses! I just want to pick my prescriptions up hassle-free. I could understand this happening once or twice, but it happens all of the time. Maybe they have more customers than they can handle or they need a new manager. The new manager doesn't get the job done. My family and I will take our business elsewhere.

When you want to use the self-checkout option, why do they make it more difficult than necessary? When you scan your items, then you absolutely must put them in the bagging area before you can proceed. It is an absolute, like the law of gravity. Even if you're buying only one item, like a candy bar or bottle of juice, you must place your item in the bagging area. Yes, you can pretend to do it just to trick the computer into thinking you did it, but then that only demonstrates how pointless it is. Next, will we have put our index finger on our nose and turn around in circles? It's especially annoying when I've placed the item in the bagging area, but the computer doesn't register it because the computer's broken or the item's very light.

I was shopping for wound care supplies for a chronic condition and was thrilled to see rolled gauze bandages marketed as a "clearance" item; "get them while they last". I checked with a pharmacy customer service representative for the price (4 in. rolled gauze, box of 5) and was told $12.79; this was also the regular price. I explained that it was marked as a "clearance" item and he advised me to take the product, along with the marketed "clearance" tag, to the front register. I gathered a total of 4 boxes of bandages, along with the "clearance" tag, and proceeded to the front register.

Just so people know, the CVS in Walker, LA employees, some are very mean people! I used to shop there. I've been in there and have smelled both liquor and pot on employees' breath there. They laugh at customers and even try to ban them from the store for life! They protect each other and some are keen to one another. This is of this year (2012). Watch yourself when you are shopping there.

Even though there were 3 people behind the pharmacy counter, no one acknowledged my presence until I asked one of them to allow me to pay for my prescriptions. Upon arriving home, I was placing the medications into the weekly pill box and realized that I had 2 orders of a medication, both with my name on them, but different strengths. In truth, one of them was intended for my husband but a mistake in labeling was made by the pharmacy staff. This is not the first time this has happened and even though I have complained to CVS customer service about their being short staffed and requiring pharmacists to assist customers with checking out rather than keeping them focused on properly filling prescriptions, the problem still exists. My incorrectly labeled prescription is a case in point as why this is a risky practice.

Recently, my diabetic family members were without insulin because CVS said they were backed up. A diabetic needs insulin several times a day or they will literally die. The only response from CVS was that it will take 3-5 days. Obviously, this is unacceptable. In another incident, CVS has taken two weeks and they still have not approved my non-life threatening medication. After numerous calls, they still don't have an answer or a timeframe. My advice is do not use CVS as an insurance provider if you have the choice.

I have been a long time CVS consumer and CVS Extra Care member. Your CVX Tampex states "flushable" on the box, but not so for septic systems. We had a guest overnight, Saturday night and Sunday morning. We have backup in our bathtub since the septic clean out was jammed. My husband took the cap off the outside underground clean out pipe and unclogged the smaller pipes. When I had the septic company come and empty the tank today, floating right on top were 2 Tampex. The wrappers in the waste can identify them as CVS regular. Under no circumstances can Tampex be flushed down a septic system as it clogs the small traverse pipe feeding into the larger septic tank. I have a bill for $208 and would like to know how you will make me whole again. As a senior citizen, living on social security, I cannot afford to pay $208 for your false advertising. I look forward to hearing from you as soon as possible.

This is the second time that I have had to call my doctor's office to check whether or not CVS contacted them to refill my daily medication. For the second consecutive time (with two different doctors), CVS has not faxed my prescription, has not called, and has been rude to me on the phone. I want to lodge an official complaint, as my health depends on these daily medications, but am unable to locate the regional manager.

I was not told I could have generic ** on 06/17/2012. But I was given regular ** with an increase of price from $40 to $120. My insurance, Anthem Blue Cross, informed me if CVS did not have generic in the store, I should have been given the option of taking my Rx to another pharmacy. At this point in time, the only answer I am getting is next Rx will be generic and only cost $10. That is fine, but I want the June price lowered to at least the price I have been paying $40 non-generic or $10 generic. I have at least 4-5 prescriptions each month. I have been going to this store since it was Long's Drugstore. I was not happy with the change in pharmacies but I was starting to have faith in CVS. But this incident is making me have second thoughts about having CVS as store I go to for medical needs and prescriptions.

I went to CVS for the first time to get a prescription filled. As of July 1, 2012, the PEBTF (which handles retirees' medical) changed our medical from Medco to CVS with the privilege of using the retail store the same as the mail service. My doctor wrote the prescription which is approved for 90 days. CVS said they could only fill 75 days’ worth of medicines instead of the 90. The reason given was that in the previous 90 days, I had gotten only one month supply at a time. This is not a controlled substance; it is liquid medicine for use in a nebulizer. I thought my doctor was the one to prescribe the medication and amount of it. I guess the administration of CVS has more say than the medical profession. It must be why so many lawsuits have been filed against CVS.

I went to the above pharmacy to fill a prescription for ** on August 2nd. I was told they only had four of the 30 pills required but they would receive a shipment on August 3rd and I will get my full prescription. I went back on August 3rd after 1400H as directed. They still did not receive their shipment and only dispensed four pills and I was told to come back on Monday, August 6th, for the rest of my medication. This pharmacy has poor service. Don't they have an accurate inventory control system to indicate when a supply of a drug is getting depleted? I usually fill my medicines by mail order. Even that system is snail slow. The only reason I went directly to the pharmacy was because my doctor wanted me to start the drug stat. This store's service stinks! I will never take a script to this branch again. Their service is deplorable and unprofessional!

On Monday evening, my daughter was released from the hospital in Johns Creek and my husband took 3 prescriptions to the 24-hr CVS in Norcross, GA. I was dispensing the pain medication. The next day and upon counting the pills, noticed that we were short 12 pills. I called the pharmacy. They completed an "internal inventory" and reported that the inventory was "balanced". The pharmacist was rude and said she did not know what happened to the pills. She offered to call the doctor for a refill due to the fact that we had misplaced/lost the missing pills. I intend to file a formal complaint w/ the State Board and CVS corporate.

Because I had spent many months searching for a product called CeraVe, which is a moisturizing lotion, I decided to try a CVS store in Brighton, Michigan today. I searched in the Hand & Body Lotion section where logically it should have been and could not find it. I walked back to the pharmacy and asked the pharmacist if it was stored in the pharmacy and if so, that I would like to purchase it. A young male assistant or technician came out of the pharmacy to help me. I explained to him that I looked at every shelf where the lotion was indicated and couldn't find CeraVe. He walked me to the same aisle where I had been, and pulled the CeraVe from a shelf on the opposite side of the aisle from the hand and body lotions and politely handed it to me.

Violating HIPAA Rights - My family received a letter from CVS stating that a change had been made to my minor child's pharmacy account a few weeks ago. They said in the letter that if I didn't make this change then I need to call them. I have never created an account for myself or any of my children. In fact, I didn't even know my children's information was available online. That in itself is disturbing. Someone obtained an Rx number and date of birth for my child and linked her pharmacy information to an account they created. This includes all pharmacy history for the past 2 years: All prescriptions, where they were filled, the doctors that prescribed them and their phone numbers. When I talked to CVS, it took me an hour of arguing just to get the information removed. Then they stated they are not going to prevent it from happening again.

Yesterday, I went to CVS Pharmacy on 660 Foxon Road, East Haven, CT 06513. I gave in person a copy of my husband's prescription to the girl pharmacy tech and was told it would take 10-15 minutes and that the item was in stock. I also had two other prescriptions that could be purchased over the counter, but they would take care of it. My husband was just released from the hospital after having surgery (removal of his spleen and of his pancreas). I paid for my prescriptions and returned home. When I got home, my husband looked at the prescription and found that is was ** tablets. He should have received ** tablets.

I was getting ready for surgery when I became extremely sick. I made the trip to CVS Pharmacy in Mahwah. They did not have item in stock. They sent me to Route 59, Suffern, NY pharmacy. The store is dirty. I saw roaches and other bugs. It's a disgusting store! Prescription should have come with dropper (liquid) and manufacturer info. I do not live in NY but in NJ, so returning to store was not an option. I am changing all my prescriptions to another pharmacy. I will never purchase anything from any CVS again. I will make it a priority to let as many people as I can know what a terrible pharmacy this is!

Wrong medication for patient - I picked up my prescriptions and went home. My wife was out of town for a job for she is a truck driver. She makes up my meds every two weeks when she comes in. Well, I ran short in my med container so I fixed it myself. I am also blind and can’t see too well out of my other eye. I made up my meds for about a week and got sick; bad stomach, cramps, diarrhea and vomiting. My wife got home and we couldn’t understand why I was so sick. My wife looked at my meds and said you got someone else’s prescription that was for seizures. I am a diabetic also with many other health problems and that medicine could have killed me.

The prescription was incorrectly dispensed, I received **. I noticed the incorrect meds after 4 days. Symptoms included sweating, dizziness, agitation and just feeling crappy. I sought medical advice and was told not to work for 2 days. CVS was very absent in understanding my concern, willing to replace the meds at no cost (84 cents?). No action or compensation other than "We're sorry, we'll see to it that procedures are re-examined." It could have been disastrous. Come on CVS.

I have back and hip pain. My doctor gave me prescription ** for muscle relaxant, in which instead the CVS pharmacist gave me **, which is used for depression and panic attacks. I am really a happy person and do not have depression, but I do have back pain. It is important to read about the drug you are given online before you take it. Luckily, this is what I did and was shocked to find out that I was given antidepressant pill!

I have been going to this store for a long time, and over the past 6 months, their inventory has not been filled, starting with bus passes and cigarettes. And the makeup department is a joke. I never saw the manager no matter how frequent I go there. The best part of this store is the cashiers; they are always friendly and polite. But not having your shelves full makes the whole store look bad. And why should the cashiers have to cover for the lazy manager. I really don't think that's very fair. I think it's time to replace this manager, unless you pay for laziness.

I came to the CVS/pharmacy near my house to consult with the pharmacist and see if I can get something from over the counter. I told the man at the counter that I need to consult with a pharmacist and he asked me to wait. Then, a lady came and asked how she can help me. I thought she is the pharmacist. I told her the problem. I was so shocked when she went about 4 feet and told the pharmacist, who is standing and doing nothing, about the issue. Then, the pharmacist told her to tell me what I should buy. It was so outrageous. A pharmacist who is paid around $100,000 to, among other things, consult is so lazy that she has to do that through an intermediary. Really? My decision is to never go there again. The CVS/pharmacy’s location is 2105 Cleary AVE, Metairie, LA. It was on July 5, 2012 at 6:36 pm.

I have filled my prescriptions for ** five times at CVS. The pill is different this time. I couldn't break it in half and the side effects, never experienced before, were frightening. I had horrible pains down the sides of my arms. The sensation happened about eight times during the day. The only thing that had changed was taking a pill from the new container. I took the container over to Wal-Mart and had it refilled. The prescription from CVS has dissipated from my body and there are no effects at the moment. I will try the Wal-Mart prescription tonight.

It was the fourth of July and I was not in my neighborhood, but I needed syringes for my insulin. The lady behind the counter asked if that was the pharmacy where I normally fill my prescription. I, of course, said no; however, I do fill them at a CVS. She was going to get them when the head pharmacist was not even paying full attention and claimed that they were all out. Now, I know that's ** because I've never come across them being completely out of every gauge and the lady was gonna give them to me. Another reason I don't believe him is just the rudeness he displayed. It was obvious he just didn't want to sell them to me. From my friends in the area who goes to that CVS in the Winn-Dixie Plaza on Southside and Baymeadows, they have all had complaints about that man. I thought someone ought to tone down his attitude. He gets paid to help customers, not to play judge, jury and prosecutor!

CVS dissolving whitening strips - This is about the above product. I was very dissatisfied with the whitening strips. First of all, it was very difficult to detach the strip when ready to use. When I finally managed to do that, with the help of tweezers, most of the backing remained on the strip. This meant that the strips did not adhere to my teeth. I tried to use several strips, probably 8, and this happened every time. I finally threw them away and have decided to stay clear not only on this product, but other CVS products as well. I will still go to a CVS store occasionally because it's the closest drugstore to me, but I will no longer buy CVS products. Please do something about this particular product. They're faulty and not usable. Thanks for your time.

I filled a prescription at the pharmacy and gave a new insurance card. They did not bill my insurance and then tried to blame me for the mistake. When I talked to the pharmacist, he was so rude and disrespectful. I was upset also but I do not work for CVS and it was not my mistake. I was lied to, called a liar and put on hold for over 30 minutes. I then had to pay another deductible, in which at the time I didn’t have. I could not get a call back from any of the supervisors or area managers or no one.

They cut hours to the point that only two employees are in the store at a time, which makes the store susceptible to crime. Eventually, someone will get hurt or killed. When you're scared to go to work, something is really wrong there. This is not the store manager's fault as he can only work with what he's being given. They've threatened his job if he doesn't comply. I could get fired for just filing this. But I'm more scared that one of us will get hurt.

CVS on Central ave & McDowell Rd in Phoenix, AZ is in racist state! Black security guard followed me all over store. It was ridiculous. You can't even shop in peace because some ignorant person thinks you're stealing when you're not! I will never shop at a CVS again. I'll stick with Walgreens. It's damn near degrading. Why in hell would I go to place like that and spend my money?! They have problems with black people or black women.

During the 5th of June 2012, the pharmacy at 6330 Roswell Rd. Sandy Springs, GA, Pharmacist ** was holding my medication that pertained to my Parkinson's disease. He rudely and abruptly removed me from the store as I was shaking like a leaf on a tree, exhibiting unethical professionalism. I was dying; the police as well as the EMS had to transport me to my physician. They, too, noticed their unbecoming behavior. This type of behavior is inexcusable, unacceptable and impolite. The pharmacist should be removed while his license should be revoked. I would very much like to see disciplinary action being taken against this employee.

I fractured my scapula in 2 places, very painful, and my doctor called in a prescription on a Friday afternoon for pain meds to get me through the weekend until we got the detailed MRI results the following Monday. We called the CVS that we normally use on 61st Street in Galveston (traveling in TX) to be sure that the prescription was ready. The pharmacist said they had not gotten a call from the doctor, thus no prescription to be filled. I had a few pills left from my trip to the emergency room so I had to make do with that until I could see the doctor again on Monday.

On Monday, June 25th, my husband took a doctor's prescribed prescription to CVS on Main Street in Peekskill in the Beach Street Shopping Center. First, they told my husband 15 minutes. It actually took about a half an hour. They have no regard for people's time. When I got the prescription (which was for **), I realized they were different from the previous ** prescription (they being CVS) filled approximately 2 weeks ago. The first prescription was filled on 6/12/12 with a white, round shaped tablet imprinted with V 4839 on the front. On 6/25/12, I put in another prescription from the same doctor to the same CVS and they gave me a white, round shaped tablet imprinted with 512 on the front. They were different (in strength) and they did not tell me this before filling the prescription.

My prescription for ** 20-25 was replaced with **. My doctor wrote the prescription for brand name only. My doctor has written a letter, each year to CVS Caremark explaining that the generic does not work for me. My blood pressure went up to 170/100 and I had a severe headache before I realized the mistake. This was an unnecessary mistake that jeopardizes my health. I would like this incident reviewed and I want to know what safeguards are in place to prevent this problem. Why is a pharmacist deciding what is right for me? This was processed at the CVS Pharmacy at 8032 C Liberty Rd. Frederick, MD 21701 by **.

My new doctor is just down the street from the CVS Pharmacy in Lexington, NC and the grocery store is in between. So, I decided to give the CVS Pharmacy a try to save steps and time. I went to the drop off window in the CVS and I asked the clerk how long before I can pick this prescription up? She said 15 minutes. I said that I had to grocery shop and I would be at least 30 minutes and she said that would even be better. So, car full of groceries I returned to the outside window requesting my prescription as she said I could do.

I told the pharmacist that I have a gluten allergy and asked if the medication I was getting was gluten free. The pharmacist took about two minutes and then told me he did not know. He gave me a number to call from the pill bottle for the company headquarters that manufactured the pills and told me to call. This made me upset and angry because there was no answer on the phone number. I believe that allergen information should be checked by the pharmacist. Isn't that part of the job? I guess not!

They sold me a CVS brand glucose meter a week ago, but didn't have test strips. I returned a week later, was sold substitute strips but was assured they'd fit. They didn't fit. I tried to return the discontinued meter in exchange for a meter that would fit the new strips they'd sold me. I didn't have the receipt; they wouldn't exchange. It was their brand product. It was a debit card purchase. It was an ExtraCare card purchase which they have access to and could have verified the purchase. Now I have a meter with no strips and incompatible strips with no meter.

I have an automatic refill for my granddaughter (7 years old). I went to pick them up for her ADHD. We were given ** for night time and ** (which is no longer on, and has not been on for a month) as a QMA. I know you cannot take these two drugs together. Why didn't the pharmacist catch this? I called the pharmacy and told them what had happen at 11:20. I went back up there at 12:30 to pick up the **; I still had to wait. Then, I was told they didn't have the primary insurance, in which they did because it's on the **. The pharmacist was Gary **, who filled this prescription. I was not even told I'm sorry for the mistake. They are messing with the medicine of a 7-year old little girl. This is the 2nd time this has happened. Can you please make sure my insurance and medicard was not charged for your mistake? Thank you.

Two times in two weeks I have been negligently victimized by unthoughtful, if not unethical, business practices at this CVS. First with a 102 fever and a severe infection, I asked them on Friday afternoon to please call my doctor for a prescription (I gave them the phone number). On Saturday morning, when I arrived, no prescription. No record of anything. The Saturday people simply blamed it on the Friday people and said they had no control and couldn't do anything. I couldn't start my medications because of this until Monday afternoon, by which time I was even more seriously ill.

On May 25th 2012, I went to the CVS Pharmacy at 43611 Schoenherr Road in Sterling Heights, Michigan. It is what I considered to be my local pharmacy, one I go to often for all of my household needs including medications. Being an extreme couponer, with a coupon binder and a bag filled with coupons, this 24-hour pharmacy was convenient for me. Boy, was I dead wrong! I had never been so humiliated and disgusted in my whole life!

Some years ago, I had a rude experience with the people at the Telegraph store in Dearborn and switched to the Vanborn store in Dearborn Heights. Since then, I have had nothing but wonderful experience at this store. The reason being at this store, there is a wonderful young lady in the pharmacy named Zeva. This young lady has the nicest personality and goes out of her way to make customers welcome and feel special. She remembers people by their name and always has a bright outlook for each and every customer that comes her way. I wish that CVS would take the time to recognize their outstanding employees.

On your ad paper that came out from June 3 to June 9 on page 15, there are beach chairs on sale - buy 1 get 1 at 50% off beach chair. I was looking for the Green lawn chair long, web chair pictured in the ad. I went to 2 CVS locations. The first one told me that they only carry them at the 24-hour CVS locations. She did not even offer to call, like she was disgusted with me. So I traveled to the second store which was a 24-hour CVS, and they did not have any either, saying that maybe the other CVS has them, thus sending me to another store. This being the third, I asked them to call the third CVS so I would not be wasting my time. They called and that store did not have any either. When I asked if they ever had any, the person helping me said no! How can you advertise something you don’t carry? Isn’t that considered false advertisement? Needless to say, I was not a very happy camper.

All I came for was a simple pickup at the pharmacy. They told me it would be 15 minutes. After 30 minutes went by, I asked if my medicines were ready. They told me to wait. So I waited for another 45 minutes. I asked again, the manager told me he has been calling my name for me to pick up. He gave me an attitude, told me a customer should stand over there on the side and wait. After 13 people, which I came hours before, one of the pharmacy ladies helped me. I'm going through a painful injury right now. I know the manager was just being racist to me.

CVS store 8833: the pharmacist at this store in Southern CA charges me $11.24 for my ** and charges my wife $24.83 every month. We have no insurance but a 75% off card. Not only that, but we call in a few says early to make sure they will have them. They say okay then I go to pick them up and they say we had to call the doctor as you had no refills, in which I did. Then, the pharmacist comes over and says we forgot to call, come tomorrow. Go next day, pharmacist says they sent the wrong pills when these are two different companies. Lately, we have been running short, so now I have read all the other complaints I will be counting. And she is very rude.

On June 3, 2012, I called CVS for a refill on one of the many prescriptions I have filled there. I picked it up around 5:15pm, placed it in my purse, went to two other stores, and went home. When I got to the house, I went upstairs and counted the meds in my prescription. There were 13 missing. A year or so ago, there were more meds than prescribed in this exact prescription but never less; and both times, I called CVS and told them. Both times, they acted as if it were no big deal and instructed me to just keep the extra meds. I was very concerned about the incorrect count and called the pharmacy, but it was Sunday after 6pm and they were closed.

Yesterday, my dermatologist phoned in a prescription at 2 pm stating that I could pick it up at the drugstore (Kennett Square CVS) at 2:30 pm. I drove to the pharmacy at 5 pm and the pharmacy said they knew nothing about that prescription. I said that it had been called in 3 hours earlier. She checked the computer and told me that it had been called into a CVS which was 10 miles away. She said that she couldn't transfer it as they didn't have the medication in stock. I drove to the West Grove location. After waiting in line, I was told that they had no knowledge of the prescription and that it wasn't called in. I told her that the Kennett Square pharmacy told me that it had been called in. She denied that this could have happened and said that maybe the pharmacist had confused this with another medication that I'd had filled weeks prior. She was ready to dismiss the matter.

I was prescribed a refill on the 18th of May 2012. I called the pharmacy to see if it was ready for pick up on May 27th and was told that the required authorization wasn't yet completed. When I spoke to the head pharmacist who was in charge, I was told that someone had already picked it up. The lead pharmacist also accused me of being the individual who picked up the prescription. I was called a liar and thief in front of other customers, which I find very unprofessional. I'm very upset and in a lot of pain due to the accident I was involved in and have no medication to control the pain.

I picked up what was supposed to be ** for my 10-year-old daughter, on approximately April 24, 2012, at the CVS Pharmacy at 110 Carrol Ave NW, DC. About 3 weeks later, I picked up another batch of this medicine which looked different. As it turned out, my daughter was given **, which she mistakenly took for 20 days before we discovered it was the wrong medicine. ** is a drug for men only and should never be given to women or children. The pharmacist promised that his supervisor would call me but he never did. This is a huge mistake that can't be taken lightly and requires disciplinary action.

I have had 2 separate incidents with the CVS on Holcomb Bridge Warsaw Rd in Roswell, GA. Not once, but twice did they say they could not find my prescription on file. I called and spoke with the pharmacist. She stated she would call my doctor's office and get it and then call me back. A week later, no call back. I called them and spoke with 4 different people, all of whom just pushed me off on the next person. Still no notes in the system and no one knows anything. Needless to say, I called back again today. Still, no one has anything in the system where I have called and still no prescription. I spoke with a guy today and he had the nerve to have an attitude when I asked him who the supervisor is and when this can be handled. Do not go there!

This had happened to me before and I let it slide by. But on May 21, 2012, when I went to pick up my meds, the cashier told me I owed $60. I knew something was wrong so I began to leave the counter and decided to check my meds. That's when I discovered she had given me the wrong meds. I quickly turned around and told her. She didn't say she was sorry. She just took the wrong meds and gave me the correct one. Before this happened about three years ago, I did take the wrong meds.

The CVS located at 1623 Reisterstown Road, Baltimore, MD lost two of my prescriptions that I asked them to put on file until the time was appropriate to refill them. When I called for a refill, all the pharmacist could say was, "We don't have it." Camille (if that was her true name) was curt, rude and non-apologetic. There was no sense of accountability for their error, but an attitude of "get over it."

CVS changed my prescription. (I had the same med for >15yrs.) CVS changed it to a generic version beginning Jan. 2012. My doctor was not aware nor approved the generic version. Generic version became available in Jan 2012. CVS ProCare Pharmacy sent me the generic version three times: Jan. 2012, Feb. 2012, and March 2012). In April 2012, CVS ProCare Pharmacy called to tell me that I owed $675 for each month because my insurance company did not approve the generic version nor the ADAP covered generic version of the drug. Without this drug, I will die. There are no alternatives for me. I must take this drug twice per day or die. They acknowledged that they had made an error and credited two months but said that they cannot credit the third month. They sent a wrong drug without authorization from either my doctor or the insurance carrier and now they demand payment for their screw-up. Isn't there a law against pharmacies being able to change my prescription without my doctor's consent or approval, especially when insurance tells them they will not cover the generic version?

I was in your brand new store in Slidell, Louiisiana. The air conditioning in the store was fine except behind the counter in your pharmacy. Your employees were dripping wet from sweating. When I asked them if the AC was broken back there, their response was, "We have none back of the counter." They said the manager has contacted headquarters several times and they continue to send out repairmen and the answer is the same. The unit is not made for a commercial building. You are doing an injustice to your employees having them work in these conditions. Adding to the problem is having all the drugs in the same environment, which may not be safe for drugs to be in. Please look into this major problem at this brand new store you have. This cannot be safe for your people to be in. Thank you.

A CVS Pharmacy attendant with a very rude attitude took my prescription, took a call, then said, "This looks unclear to me. Let me phone the doctor." The doctor answered, and she checked the script out with the doctor. Then she continued to take about 20 mins. more. I walked to look at what she was doing and she was online and doing abstract things. She slammed the pills on the counter and said, rolling her eyes at me, "it will be done in a few minutes." I said, "How long does it take to fill a script?" She then said, "It will take ten more mins.," and started to look something up on a website laughing and smirked in my face.

After having work done in a dentist office for 2 hours, I took a prescription to CVS and told them I was going to run home and would be back in a few minutes to pick it up. I went to pick up the prescription, almost 2 hours later. After 15 minutes of waiting, the clerk told me it's being filled now. I waited another 15 minutes and finally, it was filled. I told her that was very poor customer service. The prescription was supposed to be ready to be picked up when I arrived. I told them I wanted a name and number to complain to. The name and number they gave me was Kent ** at **. The customer service I received was unprofessional. I told them they've just lost a customer. In the future, I'll be taking my business elsewhere.

I went to CVS to fill a prescription. There is a nationwide shortage on this reticular medicine, so I was sent to another store. The pharmacist refused to fill the prescription, saying it is a 12-hour medicine and my doctor, a specialist, prescribed it for every 4 hours. However, according to the manufacturer and the FDA, the medicine is dosed for 12 hours for new patients who have never taken this type of medicine. For experienced patients, the medicine is to be converted from the medicine I am currently on to the new medicine and then titrated up until sufficient effect and balance between relief and adverse side effects. It says nothing of the 12 hours for experienced patients. So my medicine was denied based on lack of knowledge on part of the pharmacist.

I was in Charlottesville, VA for work and filled a prescription at 1137 Emmett St., 22903 CVS Pharmacy. They lost my prescription, the label, and the meds. It took 1 and 1/2 hours after my promised time to get my script. While there, an older woman was also waiting and the Korean woman at the register showed her two baskets of prescriptions to show hers was not there, even saying that she should not do this because of privacy rules. But she wanted her to see that hers was not overlooked. Never go here again. This was only half of the problems with this pharmacy.

I was at the end of the checkout line of 8 people, one cashier. When it finally was my turn, the cashier started to staple applications to CVS savings cards and ignored me. I only had one item. I stood there so surprised, when finally she asked how I was today. I didn't say anything. She rang my purchase and I left. Previously, I had a bad experience with rude people at the pharmacy counter as a new patient and switched to another pharmacy after that for medicine. Now I definitely will never go to another CVS again!

CVS Pharmacy gave and charged me for the wrong prescription and because the package was opened, they will not accept the item for return nor will they return my money so that I can get the medication that I should be taking. Before I dropped the Rx off at the CVS Pharmacy, I spoke with someone over the phone about the plan the doctor had laid out for me, and got a quote on the costs of the new Rx's. The doctor wanted me to drop the ** for another safer method of either estrogen patch or spray. Later, when I went to the pharmacy, it was the same man that I had spoken with and again, I went over the plan with him.

I just spent $93 in your pharmacy and I am very unhappy with the service. I asked to speak to an RPh and the girl at the counter told me to stand at the consultant counter. I was the only one in line. There was an RPh on the telephone and 6 other employees behind the counter, not one of those people looked up. I waited until the RPh was off the telephone, thinking that I would be next when the RPh picked up the telephone again. I am forced to participate at your pharmacy or Caremark mail order. But I have to say that since this store has opened, all I gotten is a lot of people with attitudes and a lot of bad service. I will not be going back to that store. I have been a pharmacy tech for 25 years and worked for Walgreens for 10 years and Express Scripts for the last 15 years and if I would give customer service as your employees give, I would not have a job.

I refused poor quality photo in November 2011, and received continuous 9am-9pm robocalls from "CVS Pharmacy" until April 2012. I have repeatedly called CVS store and been assured they would stop the calling. I finally spoke with a CVS manager who informed me that in order to stop the calls, I had to call a 1-800 number personally and that the store could not do it. I will not use CVS again for anything. A company this impersonal and incompetent does not deserve my time or money.

This morning I stopped to purchase a pint of half and half on my way to work. Due to a time restraint and because of the convenience of this CVS and the early hour, I chose the CVS on Watertown Ave in Waterbury, CT. I was appalled at the $2.59 price for Garelick Farms (a local dairy) pint of half and half! I have never paid more than $1.69 for the same product anywhere. I understand price increases today, but this was far beyond reasonable.

Prescription was sent electronically at 10:30 am. I went to the Custer and Stacey Road store at 11:15 am with 2 sick kids. I was told to come back in 30 minutes. I came back at 12:20pm. I had to wait for 30 minutes while the prescription was prepared. When I got home, one of the prescription medicine was missing!

This concerns store 7132. On 1-7-2012 at 12:47pm, I had picked up a product, and the bottom of the product was not attached, so it fell and broke. Your cashier stood there and clapped. I understand she's young, but that's not how anyone should act on the job. She was rude; her comments could have been kept to her self.

I have always had good luck with my local CVS in Beverly until about 3 months ago. Now, nothing on ready refill is ever ready. When a prescription needs a doctor’s approval to refill, CVS is really dropping the ball. Why do they push ready refill, screw it up and then blame it on the corporate office? I have had it, so now I am looking for a pharmacy that meets its customers’ needs.

I received a call from a CVS pharmacy employee who told me that I was out of refills for a medication that I regularly take, and I asked them to contact the doctor. My prescriptions are electronically sent. A few days later, I received a call which told me that my prescription was ready. I walked 3 miles one way to pick up this prescription (It's not an easy task at 59.), only to be told they didn't have my prescription. The doctor never sent it. The pharmacy denied calling me to tell me it was ready, yet I showed them my cell phone clearly indicating that they had called me. This was Saturday.

I am horrified about something that happened at a CVS pharmacy I was at tonight! My son had a program tonight and after the kid’s programs, we always go to dinner in Greenfield 15 minutes away from our house! I was feeling really bad so a couple minutes before we got to the Greenfield exit, I took a blood test (I have type 1 diabetes) and my blood sugar was 398. When I went to take a shot, I realized I had left my package of needles at home!

I have to use them for my 90-day meds. I've been filling them there for years. March 2012, I sent in prescription and they refused to fill it. I went back to the doctor, got a new one faxed in, got it pre-approved. They still refuse to fill it. I am disabled and this is my pain medicine. I've been using the same doctor for years. I only have the pain doctor use the pharmacy due to insurance. I really need help, I have all my documentation about this issue. Can they do this to people? What can I do?

Policies are too stringent for behind the counter drugs. CVS requires a current valid state identification in order to purchase ** products. The federal law is that it must be tracked, via book keeping or electronically, and photo ID with a picture is required. It does not indicate that it has to be state issued and that it has to be current.

I have been a customer of CVS pharmacy for about six years. I'm a heart patient and have several prescriptions filled per month. The last two months, I have had to argue that they are charging me incorrectly. Last month, the pharmacist stated that it wasn't their job to keep up with my discount card which has been in the system ever since I started using CVS. She re-ran script and I was right and I got my discounted price on generic **. Same incident this month. When I questioned it, the pharmacist stated that it was correct. I was furious because I know my charges and ** is not a covered medication but with discount. I should pay around $9.68, not $16 for it. I don't carry the discount card anymore because I have never had any trouble with them. I have heard several customers complain about the service of this store. It is really getting bad and if corporate doesn't correct it, CVS will lose several customers. My parents just had the same problem with this pharmacy and complained also! Theirs is regarding a script for **. I think corporate needs to be aware. I did park and go into the store and told the manager my problem. He brushed me off and stated he would check with the pharmacy.

I asked if I could turn in some rolls of film I found. She rudely took the information. Then I wanted to get some printed pictures copied. I told her from the beginning I needed help, but she told me the machine was over there. I went over there to try to copy them, and there were no directions to do this. I lifted up the scanner, and part of the top fell down. So, I ended up leaving. The next day, I went to pick up my pictures, and this lady was also rude. My pictures were very expensive. I also purchased some candy bars. When I told her they were on sale, she said "oh". My card had already been run through, so I guess she figured, too bad. I am not going back, ever!

My prescription should have had 30 pills, and I was given 7 pills and charged the full amount. I was given some excuse as to why my insurance did not pay, and I still do not understand. One week after this incident, I then have today's incident. I should have received a 10 ml prescription, but I was given 1 ml and told that my insurance card was no good. My insurance is fine, and I've had no change in my insurance. The employee who waited on me today stated that her name is Erin and that she is in charge. I have never in my life experienced anyone as rude and demeaning as this lady. I then left CVS with a refund and my prescription. I will no longer use CVS for any reason.

To say the least, they messed up. I picked up my normal script at the pharmacy window, went home, opened it and noticed the shape changed. I called CVS and asked why. They said my doctor called it in. I then called my doctor. They were busy and had to call me back. I started to feel horrible. I called CVS and asked if my symptoms were normal or withdrawals. The pharmacist told me then to take another one. I felt so horrible from the first I thought that was a stupid idea. I called my mom home from work to help with my children. I had my children's father in the Cancer Center at Mercy Hospital. I couldn't get off the couch to get my children off the bus. I crawled to my car. I refused the hospital. We lost their dad and my best friend a week or so later.

While certainly not a life threatening issue, this does point to the serious problem in this country with dispensing medications. I asked my CVS pharmacy to cancel an automatic refill. When I went in for another prescription, the pharmacist added the cancelled refill to my total. Being sick, I didn't hear him and just thought I was getting the two items prescribed for a viral infection. Having opened the bag at home, noticing the mistake and calling them back, he told me they couldn't take it back even though refill bag was still sealed. This was their mistake not mine and now I have a prescription I don't want and it's costly. In addition, every time I go there, this one male pharmacist is like chicken little and I wait on average 45 minutes. I'm a prisoner by my insurance company who contracts with CVS. Don't go there. I'd go back to my Walgreens pharmacist in a heart beat!

I called CVS in Marion, NC earlier this month, March 2012, to fill my last 30-day prescription of ** tablets and they did. They sold them to a family member of mine without my authorization! On Monday, April 2nd 2012, I will consult an attorney over this matter. I will sue if all possible!

I called in to refill a prescription Monday. The doctor needed to be called to refill it. I asked if they could call the doctor and they said they would. I had not heard anything by Wednesday so I called them back. They said that they need to call the doctor to refill this. "I know," I said, "We did this Monday and you said you would call."

We wait for my daughter’s medicine one hour when they call me because the medicine was ready. Then they forgot one medicine so we wait 30 minutes more. Then when we went to my house, we saw that they put the same medicine two times, but they forgot another one. So I went to the CVS again and they give me the correct medicine one hour later.

My doctor submitted a prescription for ** 40 mg. I received 30 of the 60 capsules. The bottle read, “Qty: 60.” In the distant past, this CVS shorted me 1 or 2 ** on more that one occasion. I never forgot. This was my first time going back to this pharmacy in 4 to 5 years. I called the store within 20 minutes after counting the 30 capsules. I would only speak to the manager. He called me back twenty minutes later to inform me that they had the other 30 capsules. I refused him. He will have their regional rep contact me. I anticipate having another provider resolve the matter. I will not accept the missing 30 pills from CVS. They also overcharged me. They charged me for the 60 and only provided 30 capsules. Your assistance is appreciated. I am not accepting any simple resolution.

Today, I went to CVS to get my daughter’s prescriptions. I arrived at 8:10 and the pharmacy wasn't opened yet. I remained in line waiting for Ron the pharmacist to open the curtain. He became upset and said, “God **.” He was upset because he realized it was past time to open. Once he began to wait on me, he was rude and short tempered. This is the 3rd time I have seen him act this way. He need not open if he can't be nicer to customers and not use profanity.

I arrived at CVS pharmacy at 2:00 p.m. I spoke with the woman at the front desk (I didn't get her name; she’s a blonde woman). I had her review the prescriptions that my doctor had faxed over with me to ensure that when I came back to pick up, I wouldn't have to wait longer. The woman was very polite. She even clarified that even though my doctor had written the birth control script for 12 months, insurance would only cover for 3 months at a time. I told her I understood and I was used to paying for the remaining 9 out of pocket. I went through all of the prescriptions with the woman and explained to her that every time I fill scripts here I have a problem with the way it was written by the doctor or the quantity not being correct. I came back to pick up at 3:00 p.m. and while a different woman was ringing up my purchases, I noticed that the birth control had only been filled for a month. I looked at the woman who I had spoken with earlier and said, "Remember? We talked about this?" She replied, "Oh, I must have been confused."

I counted my prescription pills and got only 36 when I should have gotten 45. I have noticed for the last 2 months that I ran out and had to do without them for 3 days before they could be filled. I called the pharmacy and told them they said that they couldn't do anything because it was a controlled substance. The prescription is ** tablet. I take 3 times a day. I got them filled at 1735 S. Glenstone in Springfield, MO 65804. Their number is 417-881-7651. I am canceling my prescriptions with them.

I use the CVS in Walker, LA. I have been with them several years. The pharmacy staff is unpleasant and sarcastic, especially with Humana customers, who get their meds at no out-of-pocket cost. I was there this past week. Although I have been in the system a long time, they tried to charge me. First, one of the younger ladies rolled her eyes when I displayed displeasure at having to wait while they verified again. The older woman, who has been there the longest (I do not know her name, but she has short brown hair.), said, "Can I help you?" (She said it in a very sarcastic tone, as though I was bothering her standing near her window.) I even asked if I was.

I go to a very respectable clinic, Tampa Pain Relief Center, which offers a wide variety of help. I have chronic pancreatitis, easily one of the most painful conditions a person can have with unremitting pain. I asked to fill my pain medication at CVS in Sun City Center location. I also fill about 10 other meds. I am dying and their pharmacist told me, "too bad". I understand there are junkies who abuse this drug. However it is wrong to withhold medicine that can make my remaining time at least bearable.

My mother, who is 78, here doctor gave me her prescriptions since she was moving in with me. I took all three to CVS pharmacy. Her ** was too early to fill, so they told me they would have them ready on the 18th. My mother told me she did not want my nephew James ** to pick them up because he would ask her to give him some. Well, James ** got his wife Amanda ** to have the ** transferred from Villa Rica, GA CVS to the CVS store where she worked in Centertown. Well I picked them up before the transfer went through. James got so bad he told me that he was going to have me block from being able to pick up my mom's medication. Somehow, he got his wife to have me blocked from being able to pick up my mother's medication (who lives with me).

Almost lost my daughter - My daughter, 3 years old, had a severe allergy. The doctor prescribed her **, CVS Pharmacy gave her ** for blood pressure. She was acting funny and sleeping 18 hours a day and always tired. Thank God my friend is a doctor and when I asked him, he discovered the mistake and said rush her to ER now. 7 days in hospital, when I called CVS, I was placed on hold for more than 20 minutes. CVS equals death zone, they don't care. Now, I would not trust anyone by my friendly neighborhood pharmacy.

I and my family having been using CVS for 8 years and never have had any problems until I switched to the CVS in Deland on S Woodland Blvd (store number 3673). They are refusing to fill prescriptions for us any longer. I spoke with corporate and they called the regional supervisor. I even talked to the pharmacy manager ** and she said that if we changed physicians, we would have no problem. We did and when we went in, the manager of the pharmacy was on vacation and the other pharmacist said that they could no longer fill for us. I do want to mention that not only do we get pain meds, but also my husband gets seizure meds and my son gets stomach meds—and even with him they are not filling .

I have a kid with asthma. On this day, he had an asthma attack so we took him to the hospital where he stayed for a couple of days. On the day he came home, we dropped the prescription for his asthma treatment which he had to take that evening. The person at the pharmacy told us it would be ready in an hour. We went grocery shopping and returned after 2 1/2 hours later. There were two people waiting for their prescription to be filled, they were very upset because they had been waiting almost an hour because they have been told the same thing; to comeback in an hour, which they did and still had to wait extra for their medicine. One of them told me that it's always like that. I talked to the manager to complain and told me in a really bad tone that he will look into it. What really got to me is that after about 2 weeks (today), I went back again to get an antibiotic for my son who got bitten by a dog.

I left Kroger Pharmacy in Union City, GA to patronize the CVS store in Fairburn, GA. Initially, the service was very good. It seemed as if there was a pharmacy tech/manager/district manager changes that affected the overall customer service. I continuously receive the courtesy telephone notification that I have a prescription but when I go to the store, it is not ready. If I call the store, I am put on hold for over 5-10 minutes awaiting for someone to check a prescription. Also after long waits on the telephone, I am almost scared to go into the store because the lines are that long inside. I have been inside and the person waiting on the customers have gone to lunch and/or break and the lines was almost 8-10 people deep. She didn't care and/or no one seemed to stop and say anything to the customers waiting. No one said "someone will be right with you" nor did they adjust staff to eliminate the line.

Epileptic left untreated - I will be boycotting CVS as they refuse to dispense medication to patients when they are preventative to a life-threatening disorder, but will give you a medication to prevent brain damage during the said life-threatening disorder. The first rule of medical studies is to do no harm. When I came into CVS twitching, also known as Myoclonic Seizures, they refused to refill a prescription that I had been filling every month for almost 2 years. They know me, they know my medication, and they know my condition. They knowingly did harm.

After picking up a prescription for my mother yesterday and returning home, I found a note stapled to the prescription bag notifying the pharmacy clerk there was "no allergy information on file." The notice instructed the clerk to ask and record any allergy information. The clerk did not ask for nor record any allergy information as evidenced by the fact they left the notice stapled to the bag I brought home. To add alarm to this infraction, my mother is indeed very allergic to ** and she has used this pharmacy and this location exclusively for over 10 of her last 88 years!

When the customer volume gets high, some of the pharmacists at this CVS in Wayne, Pennsylvania are totally inadequate, incompetent and rude. I was personally made to wait in a line that stretched to the front of the store after being told my prescription was ready. Within seconds of making it to the front of the line, I was sent back to the end again as they needed to do "more processing". I waited in the 20-deep line a second time, only to be told the same thing upon reaching the front and was sent to the end of the line a third time. I tried to explain what was happening in a nice way, only to be met with blank stares and no help by the staff. At this point, I left the store and shall never return. I've been going to this CVS for years. They'll never see my business again.

I received a prescription and called into my local CVS pharmacy for **. Going to pick it up, I am told it is unable to be filled regarding a pre-authorization. I never had this issue with various insurances over the years. I spoke with employee ** and ** regarding this and found there are no list of medications needing pre-certification (but a list will be sent to give me an idea of the types of meds that may require a pre-certification) and could give no reason for the pre-authorization. I was not able to be given any information other than to just do what they ask or contact Connor **, which apparently is their law firm. Basically due to some pricing issue between two groups, I am unable to get my asthma medication which will allow me to get better and breathe.

To start off the explanation, my mom is on pain management for her neck and we originally filled our prescriptions with Clark's Pharmacy and had no problems, but in Tipp City, OH. CVS decided to buy Clark's out giving us no options for which pharmacy we have to go to. Since then, we have had multiple problems with getting our prescriptions. The first few times it was just simple stuff such as not being able to find my son's prescription after it had been filled and not having a prescription for me that was sent over the computer by my doctor—twice. Then it got worse.

My mother received medication that belonged to another person. I normally pick her medicines up from CVS but that day, I couldn't. She dropped it off Saturday, 03-03-2012, and picked up Sunday, 03-03-2012. I noticed she was dosing off more often and I asked if she was okay. She asked me to pick the rest of her medicines up from CVS and I asked her why. She said that they would call her because they didn't have more. I thought that was odd so I got the bottle to get the phone number and it read another persons name and I got upset. I went to the pharmacy and told them what they did and didn't give a care in the world. The cashier apologized but the pharmacy tech didn't even come out and say anything.

Wrong prescription - I picked up 4 scripts at the drive up window. I took them home without checking them. When I did check, there was a box of 100 needles with someone else's name on them.

For 12-14 hours a day, technicians work their you-know-what’s off trying to give the best customer service possible (at least at my store they do). We deal with every type of customer you can think of. Rude, sweet, mad at the world, nice, etc. You name it, we see it. If you have a question about your co-pay and nothing about the Rx has changed, then we truly have no control over that. We bill your insurance who in turn gives us a price. The insurance company can go into detail with you about your insurance plan.

The CVS store in Piedmont, Alabama is one of the best stores that I have ever been in. The staff is the best. The pharmacy department is very helpful and friendly and so is the manager of the store. But there is one thing that I am totally aggravated by and that is when the Pepsi or Coca Cola trucks are making their delivery. They block the handicap parking spaces and we handicap people cannot park in the handicap parking space. We buy our prescription drugs there ever since CVS came to Piedmont and we do other shopping there too. Would you please help all handicap people in Piedmont since this is very aggravating and inconvenient? Thank very much.

On 9/27, I had surgery to remove salivary gland stones that were imbedded in the tissue beneath my tongue. It was an extremely painful, if rare, condition. I had visited numerous urgent care clinics near where I work and live leading up to the surgery and I was prescribed a lot of pain medication. From the week after surgery, both the visits and the prescriptions stopped as the surgery was successful. At the end of December, symptoms reappeared and I called to make an appointment with my ENT and ordered a refill of medication through my CVS online account. I accidentally ordered at a store I've never been to (there are two CVS stores on the same road in the same city and zip) and from there everything went downhill. That store’s staff called every doctor I had seen in a year and said I was "doctor shopping"; and though they couldn't prove it, they thought I "had been for over a year" and generally slandered me to the entire medical community that I knew of. Not only had it been nearly three months since I had been prescribed any medication for this issue, but it was a legitimate request and the statements they made were inaccurate, dishonest, and not based on fact.

Two RX's submitted to my usual CVS. When I arrived, I was told it would be a 45 minute wait. I went to eat and when I came back, it was still not ready. I asked how long and was told it was being counted and would be ready shortly. After another 1/2 hour, I was told it was ready but only one was in fact ready. When I asked about the other pharmacist (never seen before and unbelievably arrogant and rude "Kyle"), said well there had been a problem and he would be working on it shortly. I asked what the problem was and replied "it could be any number of things". I asked such as what and he essentially would not answer in a straight forward manner. He assured me it would be attended to when he could get to it, after many before me. I said there could not be anyone before me as I had now been there more than 2 hours and everyone there had come in after I had. He said essentially I had been put in the back of the line and had to wait again.

I have had several occasions in the past where I was given the wrong prescription, I have been given incorrect amount of doses and finally had a terrible experience on 2/28/2012. I had requested if a prescription could be filled promptly because my wife has just been released from the hospital after a wrist operation and the pain medicine that was administered at the hospital was wearing off. The person who took my order within hearing range of the pharmacist, offered to have it ready in 15 minutes. After over one hour of waiting and after me inquiring if the prescription was going to be filled, I demanded my prescription back so I could get it filled at another pharmacy. At that moment, the pharmacist came to talk to me and within 5 minutes, he filled the prescription. I paid with a VISA credit card and was so upset that I forgot to take my credit card back.

Horrible experience! I went to our regular pharmacy to pick up refill of insulin, **, and pharmacy was out of stock. I thought they are always supposed to have some on hand in case of emergencies. I was sent to another pharmacy that is 10 miles away to pick up insulin when there are other pharmacies closer to my home. When I got home, I injected the medicine. When I was putting it away, I noticed the pen's expiration date was 4/2011, today's date is 02/28/2012. I was given an 11-month old medication. I could end up in the hospital for the negligence of the pharmacy, CVS in the city of Industry, CA. I would love to be contacted by someone so that I may report/complain against this pharmacy. Thank you very much.

I have been a customer of CVS pharmacy on 1624 Lincoln Hwy East, Lancaster, PA 17602 for over 2 years. On Feb. 4, 2012, I had to go to Puerto Rico, days before I have asked if my prescription would be refilled at the CVS pharmacy in Ponce, PR. To my surprise, when I went to refill my pain medication, they made me feel like it was from another planet and they refused to refill my pain medication. I suffer from severe back pain and Fibromyalgia, which cause for me to be in severe pain if this medicine is not taken. I have called the pharmacy here in PA and they told me that I needed to speak to **. Very rudely, she told me that I needed to find a doctor there in Puerto Rico to prescribe the medication because it was another country. As far as I know, Puerto Rico is part of the US and is a commonwealth state.