CVS Pharmacy Reviews

I have a contusion from right under my left breast down to where my thigh meets my stomach. I'm in a lot of pain. I was prescribed 30 **. I went home after picking them up from CVS in Lexington. I always count how many I take a day for a log. I came up to 20??? I called the pharmacy and asked if there had been a mix up. There was a red circle around the quantity number on the bottle and I asked what this was. The pharmacist said it meant that it was checked twice. He asked if I was taking them every 4-6 hours and I said of course which is how I NOTICED the 10 missing. This was supposed to last me until my next doctor's visit. I was told to call back on Monday, 2 days from now.

At the Dana Point, CA location - the lead pharmacist refused to fill a prescription that my doctor had first phoned in. Then, he was requested to fax in a hard copy. After my Dr. had provided her requests, she refused to fill any of the rx's and then ignored my Dr.'s phone calls all while SHE had just asked me to have him (my Dr.) call her back (the CVS-PiC). She was extremely rude and unprofessional in her conduct. She denied my service because first - I was attempting to have controlled substances filled via authorization from a Dr. in another state. I am not a permanent resident of the state of CA. I'm here for a work project. Second, these controlled substances are prescribed to manage and to deter the use and abuse of certain other controlled substances. There is no high obtained by me from taking this medication. This particular medication will make you sick if you take the medication that binds to the same brain receptors. Therefore- denying me this would likely only send me out in search of the very medications I never want to have anything to do with again.

I have multiple complaints about the service:

I went to two CVS stores, both in Redford mi. Did not have my **, one store said they didn't have it, the other said on Monday they would have it in on Thursday pm. I called 2 other stores, one in Redford mi and the other in Dearborn Hgts. Same thing. By the way, I just moved here from the Detroit area and was a customer of the store in Dearborn at mi and greenfield, so I called and my girl Nancy said the stores should have ordered this script and had it for me the next day. Not to mention the rudeness I encountered. I was treated like some drug seeking junkie. I just wanted my meds.

I went online to request a refill on a med which required the pharmacy to call the Dr. for additional refills.. The option is there to refill even though there are currently no refills due. Generally pharmacies simply call the Dr for refill. Their system cannot do this. Rather, the system simply cancels the request altogether... unbeknownst to me. Horrible system..rotten customer service. Back to Walgreens for this customer. It's further away but well worth it.

I filled a prescription with CVS for 25 pills of **. I received 100 (4 bottles of 25 pills each). I called the pharmacy and returned the overage. At no time did CVS seem in the least bit concerned that I had been given an excessive amount of pills. The only comment they made was "you were only charged for 25". I am not interested in whether I was charged or not, only that a prescription was incorrectly filled and no one seemed to care. I can't help but wonder what if this were another type of pill that fell into the wrong hands and was badly misused? I am not impressed with CVS - not just with their original carelessness but with the lack of concern they showed when the error was brought to their attention.

On 9/9/14 at around 9:45pm I went in to my neighborhood CVS (6588 W. Foothill Blvd.,Tujunga, CA 91042 Store #9786) to return some beauty items and I was told that I couldn't. The items I was returning were: a mascara, a pair of false eyelashes, 2 fragrances, 2 facial moisturizers, a face wash, an eye cream, & a facial toner. I was told by the assistant manager & the store manager that I could not return the 2 fragrances because I didn't have a receipt and because they were purchased over a week ago. They also told me that I couldn't return the rest of the items because they were "high-priced items" over $10 each!

I had multiple problems filling prescriptions at this location. Prescriptions are not ready when indicated; the staff and pharmacist are rude and unhelpful. Today dropped a prescription at 4.00 PM and was told that it would be ready in 15 minutes. I told the tech that I will be back about 30 mins. I went back to pick up my prescription at 6.30 PM (remember that they told me that it will be ready in 15 mins). 2 ½ hours later the prescription was not even filled and had to wait another 45 mins. There were 6 employees all standing around jabbering while a line of 8 customers waited unhappy. I will be transferring all my family’s prescription another provider. GOODBYE CVS.

Caremark apologized for the CVS employee's mishandling of the prescription and agreed to refill the insulin.

Rosedale location - No matter what time of day I go to CVS to pick up a prescription, there is always a long line! Clearly, there is not enough staff to fill orders and help customers. Because of this, the staff is usually grumpy. It is so tiring to drop off a prescription and to come back hours later! And, when I go to pick up more than one, the other is not ready, at no fault of mine, and I still have to make a social trip back to the store! Please staff this store with more help. I hate coming here, and as soon as Publix's opens, I'm gone!

I was given an incorrect Rx refill for ** and when I called the pharmacy to complain I was told the pharmacist had left for the day. I could hear her talking to someone in the background while I was talking to someone else from the pharmacy. I was told by CVS that I was only authorized the 500Mg size and that I would have to call my doctor. My HMO told me there was no limit on the size or quantity of ** I was authorized. So, my question: Why did CVS LIE to me. Not once BUT TWICE!! Total **.

CVS located in Corydon, Indiana is putting my life at risk. They miscounted my ** for my seizures. And they won't do anything about it. They keep telling me that they gave me 60 pills but they only gave me 35. The bottle was opened when I got it. I didn't think to count them. I haven't had any problems before. My neurology doctor can't do anything because it is Saturday. Now I have a high risk of going into a seizure. ** CVS. You don't care about anyone. You just care about the money.

Over the years, I've been going to CVS because they filled my younger sister's prescriptions. At first, there were no problems. However, after a year and a half, the employees have been getting rude to the point where every prescription they filled they shorted out the pills and when my mom complained about it, they simply said to go to another pharmacy. Soon after we did but we went to a CVS in another part of town and another similar experience happened, so I think I'm switching to Walgreens. With changes like these, CVS shouldn't be in business another 10 years.

I called to order my prescription at 150 pharmacy. Said the prescription would be ready at 3:15 which I had an apt at 4. It was only one prescription which was on medicine, no pills that they would have to count out. I got there at 3:35 waited into the drive-through line over ten min. When you finally get to the window he tells me that the prescription was not ready. I told him we had an apt at 4 and it was suppose to be ready at 3:15. It is always a long wait at cvs. My mom goes to her doctor's pharmacy. She usually gets at least 3 bottles of pills filled and she has never waited, passes 15 mins. I just don't understand why cvs is so slow. But I do believe that they never filled my prescription until I got there. Instead of just being honest and saying that they act like it took that long. It does not take 3 hours to fill a bottle of liquid medicine. The location was the cvs on 2nd loop. I will not go there again.

Every time my cvs gets a pharmacist I like, they change them. Well this time they have a rude unprofessional pharmacist. I have never had any issues till her!! The bad thing is it's right across the street. However they are building a walmart so when that's done I'll be moving over.

My daughter was in an addiction recovery program, by her own choice. Strict guidelines like pain meds, you are set to run out of meds the day you return to the doctor. CVS was constantly putting her off to fill the meds, by a day or two to 7 days, making her do without. Then when it came to the amount we had to pay, they would gouge for a different amount of money. We had to pay it. It was unreal of the constant mental torture they put her through.

You think it sucks to shop here? Try working for this company as a pharmacy employee. The reason the pharmacy staff is so rude and unhelpful is b/c the CVS business model concerning their employees is "burn 'em out quick as you can." This means work your new people as hard as you can (i.e. 14 hour shifts with no breaks, 60 + hour work weeks, less than $1 annual pay increase, and little more than minimum wage for technicians) so that they quit before we have to invest too much into 401k accounts or raises or paid time off. As a former CVS employee, I believe this company will be out of business within the next ten years due to the way they treat their employees, and in turn the way the store employees treat the customers. To all of the unsatisfied customers: Keep complaining. Keep transferring your prescriptions to other pharmacies. CVS is a monster, and the people who run this company are straight from the pits of hell. Let's put them out of business!

I have been dealing with Lovelace Pharmacy in Ocean Springs, MS for years. They are an old-fashioned drugstore with a soda fountain and a real personal touch. It was always like going to see friends and they were very efficient. They were then bought out by Fred's, a local chain, but everything stayed the same. Just a few weeks ago Fred's sold all our prescription records to CVS. That made everyone very angry, but I thought I would give CVS a try. I dropped off two prescriptions at noon. They said it would be four hours, which was shocking.

So my daughter decided that 3:30 pm on a Sunday was time to let me know she has an earache and has been hurting for a few days no less. I take her to CVS Minute Clinic in Thorndale, PA to be seen. The website says you can check into the Kiosk up until 4:15 pm. In fairness it says if there are too many people you may not be seen. So it is 3:58 PM and 1 lady in front of my dtr. I am putting her info in the kiosk and the PA/NP whatever she is comes out and says quite rudely "I won't see you, I don't have time and we close." I remind her what the website says and she replies "I'm leaving and I won't see you. Come back tomorrow at 9:00 AM." I am FURIOUS.

I had poor service at the CVS on Mustang Rd., Yukon, OK before and swore I would never go back -- waiting HOURS for prescriptions. However, yesterday I had to go the Urgent Care clinic, which was right next door. Diagnosed with a bladder infection. Discharge instructions stated the prescriptions were sent to CVS. I spent a few moments shopping for personal care items to give them time to fill the 2 scripts -- approx 10-15 mins. When I went to the counter I was told they had no prescriptions for me and I had to call the facility to find out why. So, I made the call and was told they sent the scripts, but would send again.

The pharmacy staff member incorrectly determined the number of days I had used my medication, and then said I could not fill my new RX. She illogically formulated the number of days I had taken pills from my previously filled prescription. I filled a prescription on July 4th and wanted to fill my new prescription on Aug 1st at 7 pm. Obviously if you count the days pills were taken starting with July 4th and including Aug 1st, you would formulate 29 days.

CVS Pharmacy Whittwood Mall - I had multiple problems filling prescriptions at this location. Prescriptions are not ready when indicated, the staff and pharmacist is rude and unhelpful. I spoke to the regional pharmacist a couple of times but that has not improved the service. My employer subscribes to CVS/CareMark prescription plan, so unfortunately I am a captive audience with no other pharmacy options.

I have had so many issues getting prescriptions filled at the CVS on Schoenherr Rd, store #8050. Their service is flat out crap. Waiting hrs and days for scripts to be filled, waiting for them to call insurances, waiting for them to bill insurances, trying to get the customer to pay money for scripts that insurance does cover that they never even attempted to bill for, so many problems to even mention. All these "franchise" pharmacy chains are the same, with the same issues, and use the same excuses. Never had all these issues with a hospital pharmacy.

I called my CVS today and asked if I could pick up my script two days early like I usually do. Have for the last two years. Well, I was told no. I had to wait till at least one day before. I said, "Is that a new law or policy?" They said, "No, it's always been this way." I said, "No, it hasn't. I've picked them, **, two days early every month except Feb for two years." Keep in mind, I had been getting these meds for much longer at day thirty till one day they told me their policy was two days early so that's what I began doing. So now I live an hour from my CVS and need to pick up a ton of other meds, non-narcotics, tomorrow and don't want to have to drive in twice an hour both ways. I don't know what to do.

I always have filled my schedule 2 prescriptions @ CVS 2-3 days early. I'm a Chronic Pain patient with a very messed up back. Degenerative discs, a tear in my L5/S1 as well as lots of arthritis. I have had some previous issues with CVS pharmacists in the past, but never enough to complain. Today, I go to fill my schedule 2, ** script, 3 days early with my usual CVS store, and the pharmacist denied filling it because my Dr. didn't write the quantity in words, rather he wrote #90. I told her to call my dr. and he would clear that up. Well, the pharmacist claimed she faxed the script over, but after 1 hr went by, I knew she didn't do anything. When I told her that I was going to have to go to the ER if my script wasn't filled today, she become even less willing to help me and then referred to my refill history and started asking me why I didn't still have extra medication from 2-3 previous months ago.... What a joke! Never again will I submit myself to such harsh treatment. It's bad enough that I have to live rest of my life as a cripple and in constant pain. It's just that much worse when you have to deal with these ** ZEALOT Pharmacists!!

I have been a shopper at the Long's now CVS stores and pharmacy forever! Counter service is usually always polite, friendly. From time to time, I have had rude, unfriendly, unhelpful service from your pharmacists at different location. For the most part, I figured - too busy, too many people to help, etc. making excuses for them. Today, however, the pharmacists at our local store was condescending, not helpful and rude - to the point that I am submitting a complaint. It appears that some of your professional staff think that you are the only game in town - right, maybe for now, but in time this kind of attitude won't wear long and will affect your bottom line. Please believe me when I report this. Just because you may not hear from others on this, I know of many other people in our community who are as unsatisfied with the kind of poor, cocky attitude we consumers meet from time to time.

At 101 Hialeah FL CVS, the manager ** is such a bad manager I've never met. Bad service to customers, bad attitude to his employees. He thinks he is the only big boss in this store. Nobody could control him. I won't go to this cvs anymore. He will kill cvs business if cvs will go on to keep this kind of manager!! Horrible!!!!!!

Some years ago, I used CVS where I filled most of my scripts. Once on the way home, it looked like the bottle was light. When I got home I counted and there were a few missing. When I called the store they said there was nothing they could do. I left it alone. Then a few months later again this time, my husband called the main office where they were told that CVS would replace the missing pills at no charge to me. Again it happened, this time with percoset where 40 pills were missing in a script for 90. Again my husband called the main office where they went into the store and the count was way off. I was told to go back there where it was arranged to get the remainder of the pills. I learned my lesson. Walgreens will not fill my script because they did not feel comfortable. I have a red flag now which goes thru a main computer. I am now being forced to use my mail order rx thru my insurance co. Problem with that is they are now above the dr. who writes the rx. The Immediate release must be smaller than the ER. My dr. will not raise the meds. so who suffers but me. I have RSD and I am in terrible pain and there is nothing that can be done. I guess the DEA has won.

I called CVS, 888# through Silver script. They verified all my personal information yet when I asked them to tell me what meds were up for renewal they claimed they can't tell me due to HIPPA laws and that I have to give them the names. I take 15 pills a day and can't keep track of what's up for renewal. Worst part, I called a couple weeks ago and the CS rep gave me all I needed to help me. I can understand not talking to others but not helping me and giving me my own information is ridiculous. I will be finding another provider. Has this happened to anyone else?

My normal pharmacist is out of town and his pharmacy is out of my ** that I have to take from a motorcycle wreck. I went to CVS Pharmacy who carries the same brand. The pharmacist said I paid $26.00 last time. It was $525.00. I wouldn't forget that. I was in the donut hole... My regular pharmacist charged $226.00. This time, since he was out, I got it from CVS. They DID charge $226.00 this time but the meds DO NOT WORK!!! I'm going through severe withdrawals (4 a day-100 mg) AND THERE IS NOTHING I CAN DO!!!!! I've already taken so many, I can't call my doctor and I'll be way short for the month! THANKS CVS!!! NEVER AGAIN!!!

First of all, pharmacist are doctors. They attend graduate school and after completing that are given their DOCTRINE of pharmacy, hence the PharmD part. And they deserve respect just like anyone else. I guarantee if your doctor writes a prescription wrong and the pharmacist fills it just as it was written and something happens to you because of that, you would sue that pharmacist for all you could. Second of all, I can tell you that in my state, it is illegal per state board of pharmacy to split control substances and bill part to insurance and allow another part to be billed as cash. The easy way to solve this problem is for the doctor prescribing the medication to write 2 separate prescriptions, one for 150 and the other for 30. You fill one of them and when you are almost out, you fill the other. Simple solution. I'm not a pharmacist but I see how they are treated by many others and I don't think it is right.

The class action lawsuit was settled for $17 million, but it hasn't affected CVS on Cliff Drive in Santa Barbara, CA. I paid $45.06 for a prescription at Costco on 6/12/14 and $83.28 for the same medicine at CVS today, 7/11/14. I'm sure not going back. More litigation needed?

My primary insurance company Part D would not cover Brand or Generic of the prescription my doctor order and the price my pharmacy gave me was out of sight. I tried for almost over 4 hours to find a replacement OTC solutions. Made many phone calls. While on the computer a pop up offer a discount on prescriptions. In doing research I found a phone number and called. The lady gave me some other sights to look at that had coupons for my prescription and CVS Pharmacy was a participate. When I called store #5239 and spoke with Jose the pharmacist, he was very understanding. He took all the information, called and transferred my prescription, honored my coupon and smile all... the way.

I have been a customer at CVS for just about 20 yrs. I never had a problem until we got a new pharmacist. Every month I get the same pain medicine. But now that she pharmacist I never get my medicine on time. They never have them. I always have to wait 2 or 3 days. Once I ask the pharmacist that when the order comes in could she pull it for me, it had been 4 days since had my pain meds, she said no! She was not going to go thru all that medicine. I would have to wait until 6:00 pm. The medicine come at 12:00 noon. I called corp. They told me maybe I should go to another drugstore. The pharmacists has the right to refuse filling my Medicine. Hurt and upset I change my drugstore. This has left a bad taste in my mouth for CVS. I won't be seeing that store anymore.

I took my daughter for passport pictures and waited at the counter for 15 mins. The guy working there was helping another customer and not once did he even glance over to ask what I needed. Even if he wasn't ready to help me I think that's the decent thing to do. I looked over and saw him helping someone else! I also noticed that the cashier near the door welcomed every single customer that came in after me! I'm a minority so did he assume I can't speak English or was he intentionally rude?

On three different occasions I have encountered rude, lazy personnel. Also they have also given inconsistent information. About five weeks ago CVS on Jackson street - I came in and asked Bob (I think that is his name). I asked him about refilling a medicine I take. He said no before even checking. After further discussion he realizes I have refill, he then says no. He can't split up the scrip. This is not true. I do it all the time. I then say, "I only need five until I can call my doc." He said, "Why do you need to do that?" I said because it is early. He was already filling it. He says, "Then I can't fill it at all." He never would have caught it. I said, "I will come back tomorrow when the pharmacist who is a regular, they know me." It was getting too complicated. I figured I will go without.

I have no choice but to fill my rx at CVS. The Aetna insurance we use demands we use them and that we get 90 days supply of all meds except what the government won't allow (i.e. **). Since this mandate happened last year, I have had nothing but problems getting my medicine. First in Chapel Hill NC, then in Apex NC. I switched thinking the one in Apex would be better. Ha! It was just as bad. Now it is even worse in Daphne & Mobile Alabama.

My husband had a clogged ear for a week and I could not unclog his ear using home remedies. I made an appointment with an ENT, and they could not see him for two weeks. I sent my husband to the CVS Pharmacy Minute Clinic, thinking that if they could not treat him they would inform him of this. Instead, the minute clinic prescribed an antibiotic because he had an ear infection. Ok, so at first I thought, maybe he had an infection, but five days had passed and he still had a clogged ear and then broke out in a rash. He was scheduled to see his Endocrinologist and just had the doctor look in his ear. The doctor's reply was, "How could she have known there was an infection in the ear if it was blocked with wax?" So my question is how do you control a medical person making the wrong diagnoses on a patient?

At the beginning of this year, I was accosted by an off duty employee (he used a employee discount card at check) because of my Service Dog. Comments like, "You're not ** blind", "You're ** white trash" and mangy mutt were yelled at me at the register. I contacted CVS who offered $50 and a phone call from the district mgr. on a Sunday. We agreed that store employees in his district would learn ADA mandated and professional inquiry skills. I never heard from them again.

EVERY TIME I try to get my meds, there is a problem. Refills called in 5-6 days in advance not ready, after waiting in line for 45 min - then have to wait for them to fill. Staff RUDE [male employee] in particular; tried to tell ME what time would be best for me to come by to pick up my RX - then my son brought back my meds. I had called the night before saying I did not get my ** that had been called in almost a week ago - was supposed to be in the meds I picked up yesterday, and it was not with the meds I got tonight. I called CVS - "I didn't know you wanted that one too" was his answer!! No I love coming up here everyday to sit in line for 30-60 min waiting for drugs!! Are they total idiots - customer service non-existent in this store.

I suffer from a chronic illness which causes more debilitation year by year. As my disease has progressed and worsened, so has my service from CVS Pharmacy. I have been getting my prescriptions there for 20+ years, always being a loyal patron despite the fact that they have been INCREASINGLY unhelpful. I've always had unnecessary trouble getting my medications filled-- i.e., erroneous information telling me the doctor hadn't called when he had in fact called several times, informing me the nurse hadn't called when she had and telling me my medication wasn't there or filled when in fact it was already ready for pickup. This has caused problems not only for me, but for my relationship with my medical care because they have to repeatedly call the pharmacy to get my information correctly recorded, due to the sheer ineptitude of the pharmacists and staff.

I tried to fill a wic check "liquid Enfamil "at CVS in Maldon on Broadway, where I know they take wic. And my wife fills our check there all the time. The assistant manager told me they only take wic for powder. I tried to explain myself to her by telling her that the check was for the liquid formula and then she rudely told me not to talk to her like a four year old and throw me out of the store.... I am constantly having problems here... ok twice but move on.

I went to the counter to drop off my rx. The guy behind the counter ask "may I help." Told him I needs this rx filled. Out of the blue he said "I can fill something else." Not sure how many people he's hit on. But this is not right.

I have had all of my prescriptions filled with CVS for a minimum of 8 yrs. I entered pain management 4 yrs ago and have had all of them filled at CVS as well. Approx. 2 mo. ago, I was told that my monthly RX would not be filled and I was given no explanation! What poor customer relations! Eventually, the best explain was that it was from "Corporate", I was told, nothing personal... I have had to drive an additional 10 miles each way to get my prescriptions now. I have withdrawn all of my prescriptions from ALL of my physicians RX's now and will do the same for my wife. From a business respect, this was a STUPID move - so poorly executed. You should not treat people in this way. I am over 60 and have years and probably thousands of prescriptions that will never be taken to your pharmacies to be filled now.

I went into CVS to buy an over the counter item; the item is priced 400% higher per ounce than it would be in Walmart, 500% more than it would be in a Dollar Store, and about 200% higher than Amazon. Folks are not thinking about price when they go into CVS because they are good consumers. To the management of CVS: do you have no shame?

It's pretty sad when you have a prejudice pharmacist working for a nationwide branch of cvs. I went into the cvs store #2672 Middleburg FL today to get a prescription filled and when I was at the counter, heard **, the pharmacist, saying what a stupid cracker pill head I was (in getting 15 pain pills for an abscessed tooth). REALLY and seeing I was the only white person in line I wonder who else they could be talking about - HOW RUDE. I was going to say something but found it not worth my time or energy. I can GUARANTEE that will be the LAST time I ever have a prescription filled there. People like that should CLEARLY not be in the customer service business.

I went to our local CVS, which is open 24 hours, shortly after midnight. My poor husband had a raging chest cold, so I went there for OTC med so it would enable him to sleep. I had a prescription for **, which I take due to spinal stenosis. It was due to be filled on that date, and technically after midnight, it IS that date. The night pharmacist refused to fill it for me. He said that because it was a class A narcotic, I can only get it filled during normal business hours, so he decided I could pick them up at 8am. I mentioned the fact that the store was a 24 hour CVS, so these ARE regular business hours. He wouldn't budge. I find it hard to believe that CVS has such a policy, but I am going to go to their website and file a complaint. This same pharmacist has been rude to me in the past - making comments insinuating that I was some kind of pill head. I came home fuming! I'm so glad to have found this site - even if nothing comes of it, I'm grateful I could get it off my chest, and share my experience!

Tired of going to pharmacist who start getting judgmental and that lie when trying to fill pain prescriptions. My short story - High grade Sarcoma -2004 tumor removal after chemo and radiation, MRSA infection, total of 5 operations- scar tissue. All lead to severe chronic pain. Have been taking pain meds for 10 years. Almost every time I go to get a script filled, there is some new obstacle thrown at me by a CVS pharmacist on why they can't fill script. Pharmacist #1 - 10 months in a row tells me some new and creative way to tell me why he can not fill my script, stand there with a stupid grin on his face holding my script and asks would you like your script back? I say sure and then return to same pharmacy 8 hours later and give script to evening pharmacist who immediately fills the script. I've heard, we are out and then I fill it 8 hours later, we have exceeded store monthly quota, I take return to pharmacy 8 hours later and get it filled.

Went to CVS in Boca Raton Military and ClintMoore to pick up a prescription. For a vaginal cream. Noticed it was filled improperly and asked for it to be corrected. All of a sudden the pharmacist comes forward and said I needed to reach the doctor. I told her she was wrong and the right meds were in her system. She then went to the computer about 6 feet away from me and yelled for everyone to hear "was that for a vaginal cream". I told her that was against HIPPA. She said too bad and she would not give me my medication as she was in charge. There was nothing I could do but leave and tell her she started with the wrong person. This was at 5:15 Sunday. At 5:50, I received a voice mail that it was ready. Problem was they close at 6, therefore could not get it. I suffered the whole night without the meds to relieve my problem. Went in the following day and requested her to be transferred.

This prescription I intend to use when I travel oversea for 2 months or longer. This young pharmacist call the doctor and void my prescription without my approval or let me talk to doctor about the purpose of my prescription. She call and talk to someone (not my doctor) and void my prescription without talking to me first. Now I only can travel oversea for 1 month, after that I have to fly back to USA because I only have medicine for 1 month. I'm no longer see this doctor because I moved and lived 230 miles away from previous doctor and then he prescription me last prescription that I intend to use when travel longer than 1 month.

About a month ago, I went to the CVS at South Shore Plaza Mall near Boston. It was about 9:25 and they advertise their Saturday hours as open until 9:30. But at 9:25, a woman blocked the entrance and refused to let me get allergy medication. SO tonight you can imagine how surprised I was when I went to the SAME CVS store at 9:15 and this time the Manager (I believe) was blocking the entrance and told me, "We are closed". I walked in and said, "Your hours say until 9:30" Her response, "Well too bad we are closing early." Unbelievable how consistently RUDE the employees at this particular CVS, including the Manager!!! Maybe they are just trained to be intentionally RUDE at this CVS store??

To give some background: I am a healthcare professional, and I also suffer from bipolar disorder and PCOS. I NEED my medication for my brain chemistry and estrogen levels to remain at normal levels. Not only did CVS reps give me the run around, belittle me, berate me, YELL at me, blame me for my situation, and ultimately refuse to give me my medications, but they LIED to me about having contacted my doctor's office and when I, on the verge of tears, outright BEGGED for the meds I need in order to function, the rep's response was to hang up on me. I was without my medications for almost a WEEK on TWO different occasions, all the while frantically trying to obtain medications I've been on for years.

My Insurance sends periodic reports to me & my Pain Clinic which I'm sure is regular procedure for everyone that's on Pain Medications. But in my case the person that filled my prescription on (1) occasion put the WRONG Dr.'s Name on the prescription Report. So when I received my copy, I noticed the mistake & even contacted my Pain Clinic and spoke with one of the Doctor's Assistants and was told not to worry about it, that she would make note of it. Well on my next Clinic Visit, everything seemed normal except when I signed in they said I didn't have to Pay today which I felt was unusual but went ahead and sat down to await my turn.

I have used CVS ever since they bought out Longs here in San Diego. Over the past year I started checking the accuracy of their receipts when I used their coupons or bought sale items. Increasingly I catch errors - the most recent this morning prompting me to write and leaving me wondering if there isn't a class action suit potential here. Today bought CVS sunblock that was supposed to be on sale two for $10. Rang up as $7.99 each - had 2 clerks and 1 manager look at it - right item - their barcode wrong preventing correct ring up (barcode had 6 oz when product is 10 oz).

It isn't the employee's faults when there's a long line. CVS has cut their hours but increased their work load. The pharmacists and techs are being pushed to the edge. Everything is scored. Everything is a metric. If people only knew how bad CVS has become these past few years.

H E P A Law was violated. A pharmacist gave out my medical information to a dentist. To which she had no right to. I intend to contact an attorney and bring suit against her and/or CVS pharmacy.

I went in after calling to see if they had a specific medication in the store. So I go in and have my insurance information ready and my adjuster on the phone in case anything else was needed. The person (Abraham) I dealt with acted as if I was bothering him. First, he had the medication but needed more info. I provided the information. Then he said, "Come back tomorrow so another person could do it." I went back the next day and as soon as he saw me, he made excuses that the lady would not be in for four days. I asked if anyone else could do it. He said he would try then said, "No, it's not working." It is ridiculous that they don't want to process new insurance that I could pay for it. It is a $500 medication that my insurance pays 100% but it was obvious they did not want my business. They had done this before to my parents and now my parents refuse to even give them any business. Not good experience with CVS.

I went to pick up my prescription and the pharmacists were condescending at CVS and treated me like an addict. I was there to pick-up a skin cream. I'm suppose to apply it every 3 hours. The pharmacist acted as if he were my doctor except chopped in his speech. He didn't care as much or more about my well being than the speed of service and getting me to go away. A professional would have been willing to speak fluent English at a pharmacy where people's lives are at their hand and prescriptions not filled.

I've been a customer at CVS store 5174, located in Wilton Manors, Florida. The girls in there at the pharmacy are very nice/friendly, always go the extra mile to help me when I go there. However, I was there recently waiting for my prescription. I was very disturb of what was going on inside the pharmacy. The pharmacy manager was cursing at the employee because the points was not up to par. I ask 1 of the girls as she was walking out for his name. I was told his name was Anthony. What of work ethics are they running in there? I will never in a million years talk to anybody the way he was talking to his employee. I feel very uncomfortable going to the store now. I moved my prescriptions to another location.

CVS is obnoxious company that use deceitful methods of business when sending prescriptions by mailing orders. CVS people are often very inaccurate and make mistakes. Also the company decided they can send unnecessary, extra portion of drugs without consumers' request before we (I) used my previous portion. When we asked them to stop this wrongful practice (request made by us several times before) they refused to satisfy it. And later I found there was no our recorded conversations with company's people (supervisors included).

I have lived in Blythe, CA 7 years now. My nearest Pharmacy is CVS & Walmart 17 miles one way in Parker, AZ where Blythe is 40 miles one way. I have tried to get my prescription and the Pharmacist Rabi does not look women in the eye. He says, "We don't have it. Go away." I have battle this with them for about six months, it all came to a boil. When my husband spoke to the Manager Nando, told them I am going to be out. I go to the Doctor each month and now I am being denied. The Manager Nando transfer him to Rabi, who basically told my husband he isn't filling it and doesn't care that he caters to Snowbirds first and locals last. My husband begged Rabi then he said something to my husband and my husband became very angry said, "If you kill my Wife I will sue you."

I have been getting my prescriptions from the CVS at 64th Street and Second Ave for years and have recently noticed some discrepancy. I noticed that I continued to get refill for 3 additional months even though my prescription had run out. When I called to alert the pharmacist, all she said was they'd take me off auto refill. Now did she just not understand that there is a breakdown in their system? I tried to explain but didn't seem like it got across.

My wife takes a calcium supplement. It is a single tablet taken once a month. Our insurance does not cover this drug. In November, CVS charged $161.39. In January, CVS charged $193.53. In February, we caught a break - CVS charge $191.01. In April, CVS charged $219.59. I believe that CVS is jacking up the price because we are willing to buy the prescription, even though our insurance (Medco) doesn't cover it. We have had this experience previously with other drugs that were not covered by insurance. We think this is lousy treatment.

I had a great experience with CVS in Florida. No complaints. However when I moved to Michigan (Grand Rapids) 28th street.. I was appalled by their lack of customer service. I take blood pressure meds that has a diuretic so naturally gotta go..I asked the cashier if I can use their bathroom she tells me "No this restroom is for employees only." I was shocked. Had to hold it in until I spoke with a manager. Went to pick up my meds from the back an another rude employee, this time a pharmacy rep. Wow must be my day. I was told by another customer that this type of treatment happens all the time. Well, I spoke to the manager and asked her, "What is the purpose of having a restroom sign when no one can use but employees?" She had no answer, but let me use it, "Just this once". I thanked her, left the store and transferred all of my scripts over to another drug store. I will never deal with CVS again.

I have taken ** for 9 years for ADHD. Without it I have been described as "spinning" and "a train wreck." When I was in college I almost burned up my dorm because of this. I am also disabled, and have an illness which requires intensive though outpatient treatment. In my favor, I have a high IQ and a PhD in psychology. I have a great CVS with an awful pharmacy (though the pharmacist is a nice guy, others there are not). Each month I run out of medication because they run out, even though I have been filling my script there for five years. Each month I have to struggle to regain my functioning because I miss several days until the order comes in.

So I went to CVS store# 8291 in Grand Rapids, MI to get a Rx filled after being diagnosed with walking pneumonia. Of course the cough suppressant had a narcotic in it and thus had to be hand delivered. So I go at 1145pm on April 7th and pull up to the drive thru. After waiting 7 minutes (that's when I started tracking the time after thinking gee this is taking awhile), an older man comes over the speaker and says, "I'll be with you shortly."

Do not go to CVS Pharmacy!!!! I have had them mess up my prescription five (5) times!!!! I've had it! I'm done! Never ever go there, worst service and disrespectful.

At about 6pm on March 2nd, I came to the store to use my 20% off coupon. There was a 2ft high ridge of hard-packed snow between parking lot and the rear store entrance with a narrow cleft in the ridge of snow. I maneuvered through the cleft w/o falling and complained about the hazard as I entered and requested action be taken. Asst. Mgr. Carly ** said she needed a work order to work on the snow. I shopped and paid for almost $25 worth of items. I use a shopping cart for balance in icy conditions and noticed that the hazard was still in place and that my cart couldn't get through the narrow cleft. After complaining again, I took their snow shovel and shoveled a path through the snow and ice after 10-15min.

My insurance no longer covers the 180 ** I've been taking for over 6 years. I can only get 150 covered. No big deal. I'll pay for the other 30. Nope! Certain pharmacists refuse to let me pay for the other 30 even though my insurance company said it was fine to pay for the rest. I asked the pharmacist to call my insurance company to verify that I could pay for the other 30 pills and she REFUSED to call! CVS will be reported to the Better Business Bureau and I will be finding another pharmacy. I'm not a drug seeker. I'm in legitimate pain with a legitimate disease! Educate your lazy and rude pharmacists and get them all on the same page! Strange that a different pharmacist let me pay for the remaining 30 last month! To all pharmacists out there; YOU ARE NOT DOCTORS! STOP ACTING LIKE YOU ARE!!!!

Had previous problems with this pharmacist. She actually accused me of being a drug addict! On Friday before script was to be filled for Sunday I dropped off SND. Had preapproved for Sunday! Got call at 12:10 am Sunday morning from Mrs. ** to inform me she would not fill script! This script can cause death if not used and used properly! Had been going there 8 yrs! No problems! And then they hired this lady! I was appalled! Imagine standing there and having this lady look you up SND down and then say, "you could be a drug addict!!" 3 times!! My records were right on the screen in front of her! I was in shock! Never mind furious! I have filed a complaint with the state rich got denied! Again in shock! But I am not done ! I will take this as far as needed to get results! This lady is unbelievably rude. SND was wrong! We try legal way! SND then if nothing happens we have what they call street justice! One way or the other I will get my respect back!! Looks like another one of HIV Deval Patrick's greatly run star agencies is being run badly!

I have had prescriptions with CVS Pharmacy in MA for 17 years and have one specialty medicine at the highest co-pay I have always been able to fill at the store. My health plan has attempted to limit this in the past so when CVS told me today that I had to go through a specialty pharmacy, I assumed it was my health plan. I learned it was CVS corporate office who initiated this change, with no warning to me. I have been on the phone between the store and the inept specialty pharmacy all day and still not resolved. They also were purposely vague about who requested the change, so I would assume it was my health plan. Their pharmacy service has gone steadily downhill for years because of their corporate strategies and understaffed stores. Wake up, CVS corporate, start supporting your retail chains and learn what customer service means!!

I had transferred an Extracare credit for $3.00 on two separate occasions this past month from an email sent by CVS to my CVS card. When I made a purchase there was no discount on the card on both occasions. I was told by customer service that I would have to make another purchase in order to receive the $3.00 discount which they will put on my Extracare card. They only offered one credit since they cannot find the other one they claim. I do no longer wish to do business with this company. I can go to Giant Supermarket who charges less for the Rx and health supplies while getting gas rewards, plain and simple. The 20% discount coupon they send in the mail still makes the product cost more than other stores. Overall, they are more expensive than their competitors in my area.

Every (yes every) time I go to CVS there's a very long line both inside and out. Pharmacy employees complain openly that the store won't hire enough help. I provided a discount Rx card which would pay for all but $25 of my Rx. It was lost, never located, and CVS recommended that I just pay full price (over $200) and if they were able to locate the card later, I could ask them to reimburse the difference. Another time I took a Rx for my daughter's **. They said they were out which is fine - typically a pharmacy orders it for you and it's ready in a few days (not a problem - it's a vacation weekend so we can wait). I was told they were out and they didn't want to mess with ordering it so I might just want to go somewhere else. Wonderful suggestion!

I went into the CVS on East 53rd street to make a purchase. Upon going to check out there were no humans behind the counter. Both stations were closed. One cashier was directing everyone over to the self checkout stations (robots). I asked her if they still had real humans and was ignored. It has been three weeks since writing to the CEO, going online and no one has yet to contact me. This is the ultimate in treating customers like cattle to be herded. On my way home last night I went to a small independent pharmacy and such a difference. I was treated like a real person there. They had five people working instead of just two or three. No more CVS. They used to be so good years ago. Profits before people must be their mantra.

Had a similar problem with a Sked 2 drug that we've been taking for near 30 years. The story was that the DEA limited how much they could order. Called the local DEA and they were unaware of that restriction but gave me the phone number of the DEA in Washington. Spoke to several people in enforcement and none of them were aware of any such rules/program. One volunteered to contact the store to get things straight. I've had no more problems with this drug but the staff is a bit testy.

Called **or ** at Las Vegas Silverado Ranch, Las Vegas CVS, explained my husband forgot his **. Told him when I get to work the following day I will have my pharmacist and boss transfer the Rx to him. I only needed 2 pills. This ** cared more about his license than he did about patient care. I'm not a pharmacist but I have been in the pharmacy business for over 35 years. Sometimes you just help people out for their health. 2 damn pills we would have transferred the Rx the very next day. Wow, great customer service. No good will to patients at all… **.

I've had nothing but problems with CVS. All the time. I was told to call in advance to make sure they had my meds in stock. Then I get there, and they don't have them, saying they need the actual prescription to hold the meds for me. So I do that, and still they don't have. They tell me to go to another CVS as I can't go without them, and I get flagged like I'm pharmacy hopping. And now, my CVS can't hold prescriptions because they lost too many. I got a prior authorization from my Dr for meds, for a month supply. They gave what they had, I bring another prescription for balance, and they tell me I need another prior auth. And I don't need one!! They said I had to pay cash, almost two hundred dollars, so I did. The same day I find out the pa DID go thru, so CVS must NOT have run it thru the insurance. I'm sick of it.. No communication over there, no one knows what they're doing except head pharmacist. Even then I have problems. I want my money back and a new pharmacy.

I received a coupon on my email for my birthday, which was nice. Nowhere in the flyer does it state you cannot use your mobile phone to use the coupon. It would be nice to have that information up front. With the price of gas these days, it is crazy to have to go and print the coupon and then return to use it. Another thing, if an item is advertized on sale and you go that day of the sale, the item is already out of stock. You can get a raincheck only to find out the item is still out of stock. How many times does a person have to waste time going back and forth to receive the product? Something should be done.

First, I am dying and have uncontrollable pain until my specialist found a drug that would work. They had to fight with my insurer CVS Caremark to get it approved and then later CVS took it away from me (I am told by many in the know that the cost is the chief reason). So, my husband said he will pay the thousands the drug cost even if he goes broke so I don't die in pain. Went to several CVS drugstores and to purchase and they said they only get a limited supply, sorry can't get it for me. Called corporate and they said, no this is up to the pharmacist? Who is lying, all the pharmacist or CVS?

I have been getting my ** 325/5 filled at CVS for years. The past month has been really bad. The first week I had gotten someone else's prescription of ** and then the next week I had gotten 10 short. My doctors rule is I must get 30 per week, always has been. So these pharmacists see me every week so I had talked to the CVS manager who told me to just make sure they count them before I leave. All but one do this, but there is the lead pharmacist that refuses to do so. Then I went to the next boss who has pretty much swept it under the rug and blew it off. What do I do now this week?

I went to pick up a prescription. They only had half of the prescription that was declared a storm warning and the CVS pharmacist knew that everything was shutting down and wouldn't be open for a few days so she was supposed to partial the prescription but the pharmacist wouldn't do it even though she knew there was a snowstorm and I would be snowed in. There would be no way for me to drive out to get a prescription or to get to hospital, why not give me the prescription before the storm hit if I was standing there right in front of her. She couldn't even send to get the other half of the prescription at another CVS Pharmacy cuz it wasn't allowed, it is a policy but she partial my medication, gave me only have one time when it was convenient for her. It's just that this time it was convenient for me and not for her so she didn't give it to me. I'm hoping I don't get snowed in and I can get to that pharmacy tomorrow and that it's open cuz its a 24-hour pharmacy and it's closed right now due to severe weather conditions. We have 1 foot of snow and accidents are happening everywhere. If I have an accident I'm suing everybody in CVS Pharmacy.

The CVS Pharmacy in Brookville Indiana, has told me to call ahead to make sure they have the supply of my husband's meds in stock. I called 3 days ahead of time, as they asked - went to pick up the prescription and was told they did not have the full amount but they would give him a 3 1/2 day supply. The pharmacist told me that the rest should be in the next day. I waited a couple days called and was told by the pharmacist that we could pick up another 30, but when I got there he stated that he had not known I had picked up 30 already - and would only give 10 - which takes us to today - now they are not sure if it will be available or not until 530 pm - the prescription is for 240 pills, they keep the prescription - I can not even go to another CVS to pick up the remaining.

I scheduled flu shots for my wife and I on January 2nd for an appointment at 2pm on January 4th. My confirmation number was **. We were almost done with the paperwork to get the shots when the pharmacist (who is on another call) yells over to the clerk that she thought they had used up all of the flu vaccine in the morning. The clerk checks and sure enough they had no flu vaccine. Why is it that when they ran out they didn't look at pending appointments and call me? When someone makes an appointment shouldn't some effort be made to see if you will have supply on hand? Is this how you run your all stores or is store 2447 grossly incompetent?

One morning a week ago I left my Dr's office with a written prescription for **, quantity of 60 pills. Since CVS Pharmacy was directly across the street I decided to have it filled there so I wouldn't have to drive across town. I went to the pharmacy drive thru and the pharmacist said he couldn't fill it until noon. It was 10:30 am. I don't know if he meant it would be ready by noon or that I was allowed narcotics until noon but either way he didn't say why and I didn't feel like asking him. Since he wasn't making any sense, I took my prescription and proceeded down the street.

After spending considerable time giving personal information to a pharmacy technician, I was then told that my prescriptions would take up to 24 hours before they would filled. I asked to speak with the pharmacist who did not mind telling me there was no particular order in which they had to give information out. They give info out as it comes to mind, and in other words, if the customer does not ask for information in a particular order, they are not required to give it in a particular order. As the customer, you are not always privileged to company's policy and procedures. You do not know what questions to ask.

On November 12th, 2013, I had a pretty big surgery. A week before the surgery, I went into CVS to fill 4 prescriptions that I would need for after the surgery; an antibiotic, an anti-nausea, a muscle relaxer, and of course a pain medication. The muscle relaxer and pain medication are of course, controlled substances. I had my scripts filled, no big deal. I came back a week after my surgery to fill another script for pain medication (30 tabs to take every 4 to 6 hours). Got them filled no big deal. 3rd visit had been three weeks since I went in for any scripts. I was off of my pain meds and recovering quite well until I fell down my stairs and tore my scar open. I went into my surgeon, he wanted to give me **. I asked for something lesser as I didn't feel ** was necessary. He gave me ** instead. It's still a controlled substance though.

My husband's insurance through his work has him having to use CVS Caremark for his medications. He has several medical issues so he is on several monthly medications. We always have issues with the pharmacy saying they didn't get the fax from the Dr's office, come to find out they have. He has been shorted on many of his medications multiple times. They always give you a time to come back and pick up your meds and never are they ready at the time they give. They are rude and so unprofessional at any issue you may have. On their drive thru window, it say they will have a prescription ready within 15 minutes if needed and that never happens. Even when asked. I have waited at the pick up window for over 30 minutes just to pick up a medication for him. I have never hated going to a pharmacy and dealing with the employees before. I will never use CVS myself ever again.

Unfortunately, CVS is the only pharmacy close to my house. This is the East Hampton, CT location. Half of the staff is incredibly kind, and half is unbelievably rude. My mother-in-law (who is 85!) has had her ** shorted by 30! Her ** shorted by at least 10! An anxiety med was filled for 15 with an rx for 30. When questioned, she was told that she must have asked for it that way! No apology, no accountability, no remedy for any of them! Just because you take controlled substances does not mean you abuse them, maybe (GASP!!) you have anxiety!

HAD an error with my mail order Rx... on a blood pressure pill. When it finally arrived, after several calls, and my poor doctor (who is busy ) had to re-fax Rx in 4, that is F-O-U-R times. People are rude. Pharmacist is bold on phone as they are not facing one to one. POOR CUSTOMER SERVICE, LOST Rx, IMPROPER MEDICATION Dispensed.

First, and foremost, I would like to say that I have been a loyal customer to CVS for a number of years. The service had always been great; however, the customer service at your Mamaroneck store 1100 East Boston Post Road has greatly declined in the last six months.

I am a single mother with limited funds and no health insurance. I go to a pain management doctor for my fibromyalgia and chronic pain. When I had insurance, I was prescribed ** so I never had to worry about paying for my meds out of pocket until now. When I found out what it would cost me to get the ** filled (which was $580), I called my doctor and he prescribed generic ** in 10 mg. I called around the pharmacies in town and no one had it. So I decided to go to the CVS I've been going to for 3 years and asked if they would order it for me. Also, after comparing prices and signing up for a prescription discount card, going to CVS was more cost effective for me.

My husband takes many medications and is disabled. I help him put his meds together for 2 weeks so he can just grab the meds and not have to worry about so many med bottles. When checking the meds, I noticed one of the meds was marked with the wrong dose and another had another person's name and med listed. This med was for a cream and how to apply it and the med it was on for my husband was pills! As a nurse, I would have been fired for not doing checks on medications. I took pictures of the bottles to keep and will go into the pharmacy to show them in the morning. Sad and scary!!!!

My father 4 years ago went into CVS Pharmacy with chest pains. They asked if it was shooting down his left arm and he said "no". They told him that he wasn't having a heart attack and that it was gas and sold him Beano. He went back out to his truck and went to dial 911 and slumped over in his truck and died. The staff at CVS should have called an ambulance on him! Instead, they sold him something that he didn't need. They neglected him and his medical care.

The pharmacist assistant took my printed prescription and asked me to return in 1.5h to pick up the medicine. When I came back, she had lost my prescription. The pharmacist and her then started looking for the prescription through stacks of papers and the trash cans in the pharmacy. After more than 30 minutes of this, they gave up and decided to call the doctor. The doctor confirmed my prescription, but they would not fill it because "it is too soon" after my prior refill. This despite the fact that both the doctor's office and I explained to them that I needed to fill the prescription again because I would be traveling for several weeks. I wasted about 45 minutes this evening, and it is not the first time that I experience such time waste at CVS. They have serious quality problems in their service.

Tonight, I went to the only CVS I have ever gone into without a restroom. I was with a friend who was feeling sick and really needed to use their restroom. One man behind the counter said he could use it if someone went with him. The other employee flat refused to let him use it. Just one of the many reasons I am switching to Walgreens. Among the other reasons are not once in 2 years have I been able to go in and get all my prescriptions filled at one time, even though they called me and said they were ready. Transferring from one CVS to another is a nightmare. Most of the time, I have to wait for an order to come in. Come on now, folks, if they fill a prescription regularly, they should have it in stock.. I am talking about not even having ** for a child. CVS is the worst pharmacy I have ever had the misfortune to deal with.

Well, today, I went to the CVS on 7102 Campbell Rd. and had a horrible experience. I am a college student at this nearby CVS and always make quick stops for makeup and snacks. So I came in to "exchange" an eyeliner I mistakenly got in the wrong shade, I wanted to exchange it for the exact same thing. So this woman told me to get another one and I did, I came to the register and she asked me for my credit card? I was like, "No, I'd like to exchange it, for this shade." She went on to give me a speech about how CVS has always given credit card returns back on the card, and that I needed to pay again. So I essentially had to pay for this thing twice. You cannot exchange in other words. I have literally never heard this in my life. I can't do an even exchange? She was so rude about it too.

I went to an Urgent Care Center because I was in intense pain from an injury. They prescribed a strong painkiller and sent the prescription to the closest 24 hour CVS. I drove 35 minutes in intense pain to pick up the medication, stood in line for 20 minutes. The clerk could not find the prescription and told me I would need to call the urgent care center (they had closed 30 minutes prior). I suffered all night in intense pain. I checked with the doctor at the urgent care center the next morning. They indeed had a record of the prescription being sent the night before. The CVS clerk was rude and lacked any sense of customer service. I have always tried to stay away from big chain drug stores. This experience just reinforced my policy.

I had worked for CVS for over 3 years. Recently, I was told that if I miss one more day of work or am late one more time that I would be terminated... Through no fault of my own, I ended up in the hospital for over 2 days and was given a work release for a week to recover as well. Before the incident happened, I asked if it included excused visits... I was told that they would get back to me on that. I never got an answer to my question... To my further dismay I was terminated because I had ended up in the hospital... It didn't matter to them that I could have lost to my hand!!! Apparently I should have continued to work with open infections and lose one or both of my hands. What a bad way to encourage people to take a career with this company.

I went to my doctor's appointment at 1:30. At 1:50 my doctor called my prescription into CVS. I called at 2:37 to see if it had been filled and was informed it was being filled at the moment. I arrived at the drive thru to pick my prescription up at 2:56. I began to drive down the road and realized I did not count my prescription and at that time I pulled off and began counting. My prescription was for 30 strips for 30 days, I only had 22. I immediately called the pharmacy at 3:04 and the pharmacist told me to come back. When I arrived I was greeted with glares and rude attitudes. I was told she had done inventory (in not even a 7 min span she had managed to do an entire inventory on that type of medicine) and they had made no mistake. It was on me. I did not magically make 8 strips of my medication disappear and I am appalled at CVS for blaming their mistake on me.

On 8/20/13 my 11-yr-old son & his friends were in CVS (store #3170) buying a Mountain Dew and the African American Asst. Supervisor told him and his friends to "get the Ku Klux Klan outta there. You only have a few more days until school and you don't need to be in here..." The next day I confronted the store manager. She said, "I'll take care of it and what else?" My reply was, "What else? I don't think there IS anything else??" She never apologized and pleaded with me to NOT contact the district mgr. I did. I demanded a formal written apology. It's been over 1 month. No written apology. She's still working there. The parent of the other kid emailed a letter to corporate, which went unanswered. Nothing was done! Just swept under the carpet. I think this is disgusting. CVS has lost my business forever!!

On 9/13/13 I phoned in a prescription to be refilled at the CVS on Upper Riverdale Road in Riverdale, GA but then spoke to someone to inform her that I wanted to pick up my prescription at the CVS around my home in Mt. Zion in Jonesboro, GA and she told me that I would have to call that store so that's what I did and the man said he would try to cancel that prescription at that store and call me back - I'm still waiting on that call! Here it is Sunday, 9/15/13, and I called to find out what happened. Carly said she spoke to someone at the Upper Riverdale CVS and they said I have no refills and the prescription was picked up - I said, "By who?" Because it wasn't me.

It seems as if CVS policy department has their head where the sun doesn't shine. Took my prescription in to be filled a day and a half before it was due. I was not asking for it to be filled early, simply dropping it off so it could be completed on the day it was due. CVS has a NEW policy that they can no longer hold an ** prescription overnight for fear that they might lose it. My prescription is a worker's compensation case so the ** prescription must be approved before it can be filled. It is not very often that the pharmacy can get an approval (at least with AIG ,my worker's comp carrier) within 24 hours. Now if they can not keep the hard copy of the prescription overnight because they may lose it, how do they,1) get the approval and 2) get it filled in time so the patient does not run out of this very highly addictive medication and then go into withdrawal while CVS ** around.

trying to work out the correct filling of the prescription and price charged (close to $800). I even ASKED if I needed to recount right in front of them and they assured me all was okay...only to go home and find out that they shorted me 70 pills. SEVENTY. Seven-Zero. Ridiculous.

CVS's pharmacy is the worst. Apparently even the employees aren't happy because when Longs changed to CVS, everyone left. Every time I go in, there is a different person. The old pharmacists were very nice and I've left them good reviews. I have been on the same medication for over 5 years. Each month, I have to call them a week prior for them to order this for me. If I am a regular customer- shouldn't they have a record of this? It's ridiculous. My doctor has told me that he has tried to steer his customers away from CVS - even to go to Safeway or better yet, mom and pop stores as they order their drugs from more than just one warehouse. I was always able to fill my medication within a four-day grace period between the last month of the prescription. Even if my doctor writes "O.K. for early refill" they do not honor his request! They demand to speak to someone from his office. He is only available 3 days a week as he is doing surgery for the other days so therefore there is no way that they can speak to him. The 24-hour CVS in Sunnyvale is the absolute worst.

I purchased two products and decided to return both unopened with original receipt and credit card. Problem, the receipt printed showed 4 digits that did not match my credit card. My guess is it's partially my fault that I used their machine to scan my credit card rather than use the slider and I didn't check my receipt to make sure the last 4 digits on the receipt matched my credit card used. I told them I only had one credit card with this company and decided to keep the product and do some research. While in the parking lot, log onto my credit card account online and confirm the transaction showed up and was charged to my account. I walk back in to the same cashier, showed her my account and transaction matching my receipt for the same day as the receipt. She calls a manager. This time a different manager comes up.

I had known in advance that I would be having surgery and received my prescriptions ahead of my surgery. The doctor had prescribed ** for the pain. I picked up the prescriptions - which I PAY CASH for do the INSURANCE COMPANY has NO SAY! - and found that the pharmacist had substituted my pain meds for something COMPLETELY DIFFERENT! ** - which I was completely allergic to!!!!! I spent the evening not only in PAIN, BUT ITCHY!!!!! When I called the pharmacy to inquire as to WHY they had substituted my medications, the pharmacist who completely ACTED SUPERIOR informed me that she had the authority to substitute any medication... I found that funny as she is NOT MY PHYSICIAN NOR A PHYSICIAN for that matter at all!!!!!! I asked Pharmacist ** if she had checked with my doctor, and of course SHE HAD NOT! Since when did the freaking pharmacist become GOD or know better that a patient's doctor!

Pharmacy took it upon themselves to sub. a new generic. This generic is of poor quality. It does not work. It might as well be an aspirin. I have been on ** for a long time, and until now no complaints. This generic marked A116 is no good. I called the Hanover Pharm. and explained this product is not working. I was pretty much told too bad, deal with it. They won't make it right. I have used CVS for a lot of years. I will no longer. It is not okay to substitute an inferior product, and not make it right. I have a lot of sleep issues, and will be a whole 30 days with no sleep, because of their lack of caring and quality. I have a good mind to contact a lawyer. No pharmacy has the right to give out crap generics pills.

Refusal to fill son's prescription; pharmacist flagged the RX as "problem," when RX is filled each month. Extreme psychological results if RX not filled and taken regularly. Original RX order by doctor provided in advance. Message on phone multiple times that RX ready for pickup. Stop by the store and told RX not ready multiple times. When calling the store, told by pharmacist of "problem," need to talk to doctor, said doctor not responding. Gave pharmacist the hospital page operator number to page doctor. Pharmacist said she could not call.

It is evidently common with CVS from what I am reading online. Filled daughter's prescription last evening for ** - yes "controlled" substance. She counted the pills this morning and we're short two tablets. We called the pharmacy and of course, heard the same that other customers have heard/written about, "...we did a count and we are not over in our inventory...". So, of course, once they make that statement, they put the blame on us as customers and try to explain that they can't give us the two pills due to their classification as a controlled substance. (Again - blaming the convenient scapegoat of Insurance Co.'s) B.S. How convenient for CVS.

I went to check out with my groceries and the manager put his hands on me and pushed me out of the way. I asked him what he was doing and didn't answer me.. I visit this store almost everyday and have not had problem till now.. If there is not something done I will take legal action. I promise you that.

I left my medication for my Parkinson’s Disease in NC while on vacation. I have always filled prescriptions on day 25 as my insurance and doctor are okay with that but one particular store refuses to fill it as they say it's too early even though 3 other stores will fill it now. So I tried to transfer it out and wow, they won't do it now because they have put it on a hold. So now, I get to go four days of pain because some pharmacist feels they know what's best above my doctor, their words not mine.

Please be aware of the CVS pharmacy/self-pay disasters on CVS on **, Sunny Isles Beach. I was accused of stealing a green smoothie and was chased out to my car because the self-pay machine wasn't working properly. Store employee (Darwin) was extremely rude and automatically assumed that I stole the green smoothie. I showed him my receipt, and since he couldn't read, he said it had the wrong date. I had to show him again and read the receipt with him. The worst part was that he didn't even apologize and showed no sympathy, and he could care less that the whole situation made me late for work.

I have never posted a negative review about any company before because no company has ever been as grossly incompetent as CVS Caremark. I am both a patient and a physician and I am absolutely taken aback by the flaws in getting prescriptions filled by CVS Caremark. There are untimely delays that cause important prescriptions to not be filled. The customer service representatives are very often incompetent; often, I will call back several times in one day getting completely contradictory information from separate representatives.

I have chronic pain from arthritis of the spine. My doctor has prescribed ** to help with this as the situation is inoperable. Every 2 weeks, my prescription has to be renewed. I request this online through CVS and the doctor's office always promptly faxes a new prescription. CVS on many occasions has said that they have not received the renewal from the doctor's office. I checked with the doctor and they assured me that it was faxed over to CVS and usually resend the renewal for me to be sure that the pharmacy got it. This has happened so many times that I'm considering transferring my prescriptions to another pharmacy.

I am constantly ordering photos, frames, photo books, shirts and other things from the photo department of the CVS on 61-15 Metropolitan Ave. in Ridgewood. This is the THIRD time that I entered the location after receiving confirmation emails and phone calls stating that my order is ready. BUT when I arrive, they either cannot find it???? The last time, ** (manager) said that they couldn't find it. Then I looked and found it in the garbage. Then I had another incident with another manager, **, in which they couldn't find my Father's Day photo book!!! I ordered a calendar in which is missing the picture in JULY!! Now I am having my last TERRIBLE EXPERIENCE with **, a THIRD MANAGER, in which they couldn't find my photo book once again... Then, I find it SPREAD OUT ON THE COUNTER!!! I have had enough!! The managers are helpful but ENOUGH IS ENOUGH! Everyone in the photo lab should be terminated. It is unfair that customers have to go through such trouble to get what they PAID for!! Now I will see when I can get my book?????!!!

I went to pick up my prescriptions at CVS and as every time else, the prices were increased. I keep asking why they keep going up on their prices and they said that the insurance company can tell them what to charge when they want to. So I called the district manager, Steven **, and because he works for CVS, he ran around in circles trying to get me to understand it's all the insurance company's fault. With no help from him, I decided to go this route and see what can be done about this.

I was brought to the ICU as I lost my airway. They had to induce a coma to save my life. I was given 8mg instead of 2mg. No one caught this. I even lost my eyesight, which is now restored. After a 12-day event, I came home to be cared for. My brain is finally clearing after almost 3 years. I now know that 8mg of ** can trigger Angioedema III. A rare event and according to my endocrinologist, 8mgs is unheard of. How can they get away with this?

My wife had a knee replacement. We stopped at the CVS Pharmacy on Reeceville Rd. Coatesville, PA on the way home from the hospital at about 2:30PM to get a prescription for ** filled. I picked up the prescription for 40 tablets at about 3:00PM. When my wife went to take the prescription, she decided to count the tabs because she felt the last time she got a prescription at that Pharmacy, it was short. She counted the tablets and got 38, so I counted the tablets twice and got 38, not 40.

I have been using CVS pharmacy in Weymouth, MA for the past 15 years. It seems to be that every time I go to get a prescription, there seems to be a problem. Last Sunday, my prescription was supposed to be ready. I have been back to the pharmacy three times within this week. I contacted my doctor and told her they don't have my Rx. She has called 2 times to check to see if my prescription was ready and a CVS rep has said it was "all set". I've called and went to the CVS to get the prescription and it's not there. Tonight I went again to pick up my prescription.

I was waiting for a prescription to be filled and asked to use a bathroom. I was told to get a key from front desk; I went to the front desk but was told the restroom was out of order. So my question is, do the employees who are there all day not use the bathroom? I wouldn't have asked if I wasn't required to wait 30 minutes on a prescription!

I go to CVS for all of my medication every month. Last month, they made a mistake when inputting my prescription into their system. The prescription was written out for sixty pills for thirty days. The pharmacy technician inputted it incorrectly, and instead, filled my script as sixty pills for sixty days. So when I went to refill my meds last week, they were unable to because of that error. They gave me one day’s worth of the pill and said they will resolve the problem by the next day. When I came back, nothing had been done. I was given another day’s worth of two pills. It’s been a week, and they are now being rude and telling me that I will have to come back every day to get my pills due to their mistake. I don't have a car so I have to ride my bike to the CVS every day.

The pharmacy claims that my husband picked up and paid for his medication in March (90-day supply). My husband did not receive his medication in March nor did he pick it up. We were told that he purchased the meds on March 31st. The pharmacist said that they may have shorted him in his last refill. So he gave us 25 pills free until our next prescription would go through our insurance.

On 5/8/13 around 5:10PM, I drove through the drive-thru to drop off my prescription. The lady at the window asked me when I wanted to pick it up. I told her I would be there the next day a little after 5:00PM. On Thursday, 5/9/13, it was pouring rain so I went to the drive-thru. I got there at 5:05PM. I was the third car in line. I kept looking at my watch and the first car did not move to leave for 10 minutes. Finally, after waiting for 15 minutes, it was my turn. The lady said my prescription was not ready and all they had to do was count the pills and put them in a bottle, and it would take 2 minutes. I told her that I had brought the prescription the day before and they asked when I was going to pick it up. It should have already been ready.

I have been diagnosed with multiple health issues. I have been a local CVS customer for over 10 years, my husband and children also. I never complained when CVS was "SORRY" for multiple "MISSING" prescriptions. I never had a fair reason or explanation as to "WHY" my prescriptions were more than three times missing... and when I finally got up the nerve to take a stand and ask where and how, I was treated with the utmost DISRESPECT and UNPROFESSIONALISM from multiple pharmacists! I am now filing a complaint against this particular CVS pharmacy because of not only the UNCARING staff, but the major disrespect toward me and my illness. I also will be filing a complaint because of missing narcotics that I never received twice!

My husband is a customer for approx. 4 yrs now. Before he left for work this morning, Tuesday May 13th, I arrived at CV at 7 am, dropped of his scripts and one was due today. I told them I would be back to pick it up at 11 am because I had to wait until my father could take me. Well, first, I called at 10:30 am and the pharmacist told me that she was just putting it through now. So I asked her, "If I come at noon, will it be ready?" She said yes! So my father picked me up, we got there and she said, "Oh, we don't have it; maybe by tomorrow." For one, she could have told me when I called at 10 am or have the courtesy to call me especially knowing I needed a ride up there. This is not the first time this has happened. I am so pissed off. My father gave me a ride back up there and I picked both scripts off. I guess you don't want our business. The CVS is located off Lorain Road in Fairview Park, Ohio, store #3339.

One location in Doctor Phillips kept shorting me on certain prescriptions. I would call and complain, and they would eventually fill the remaining. They documented my account as difficult customer. Lost prescriptions continuously that were faxed in by my doctor. Someone is pocketing the Rx!

Took prescription for ** cough syrup to CVS on Thursday and went there today (Friday) to pick it up. They don't have it. They have no record of it in the computer and they cannot find the actual paper prescription. It just disappeared? So now I get to cough my head off all night with bronchitis. The only reason I went to the doctor was to get something to help my bad cough because I am miserable and coughing my head off. I had to self-pay because I don't have health insurance. So basically, I spent all that money for no relief because my prescription that I handed to the young lady at the drop-off counter has disappeared into thin air. Thanks CVS, I will think of you all night while I cough and can't sleep.

I am a couponer. The manager at my local CVS hates couponers. I have been a loyal customer at CVS for 10+ years and never had a problem. I started couponing 3 months ago, and now the CVS manager watches me like a hawk! I'm moving my 9 prescriptions to another pharmacy, and they can keep their extra care bucks! It'll be a cold day in hell before I give them any of my money!

I have experienced two separate incidences with 2 of our local CVS's in our community this past month. I have been with my primary care doctor for several years and have several prescriptions that she or her nurse calls into my pharmacy monthly. Because I recently changed insurance, I am required to have my medications filled at a Caremark location (CVS). Last month I was seen and diagnosed as having shingles, and prescribed 2 different medications. I was not able to see my primary care doctor because she and her office was booked for the day, and I was sent to one of their other offices to be seen by a doctor there. I went to the CVS across the street from this office to have medications filled. I told the pharmacist that I did not need to have the pain medication filled, as I already had this medication, but to please fill the other medication. When I was called to pay for my prescription, I was asked if I needed the paper prescription for pain medication that was not filled. I said no, that if I needed anything I would contact my regular doctor.

I went into CVS and had a prescription I have been taking for over 10 years, so they gave me the price and it was very high. I could only purchase a couple at a time. Then they started giving me attitude. I told them that I had an Rx savings card. The response was, "Oh, we don't need that!" So they charged me over six dollars a pill! I got my prescription filled later on at Rite Aid; the same prescription, both generics, cost me twenty five dollars for a thirty-day supply! So I called CVS. They told me that they couldn't do anything. I called their corporate office every day for almost three weeks and someone finally got back to me. They told me that they have to get back to you within 2 days. When the lady did get back to me, she made no sense and didn't help. I asked for my money back and she said she couldn't. This is the worst experience I ever had to deal with all around.

I picked up the prescription of my two kids on Sunday, 4/14/2013, and the pharmacist asked me to leave and told me that I will no longer be able to have any prescription filled by any CVS pharmacy. He gave me the prescriptions and escorted me out. Can he do that?

I got my blood pressure medication filled. I was taking it for 4 days. I noticed I wasn't feeling good. My blood pressure dropped very low then I looked closer at my prescription and it was a higher dose. I called CVS and they looked it up and said "Yes ma'am, we gave you the wrong prescription. Come back on Monday and we will correct it."

Good evening, my name is Trena **. I already have a stomach infection and while getting the rest of my medication filled at CVS pharmacy #2120 this evening, the pharmacist who stated his name was Al did something in front of me that was against proper procedures and illegal regarding dispensing medication. He pulled the pills inside of his hand after putting a label on another pill bottle. I asked him, "Why did you do that?" He stated, "I just washed my hands." I said, "I don't want those pills and what am I supposed to do?" The tech nor the young lady working and pharmacist did not respond, so I asked for corporate. The tech on duty gave me a card. I asked, "Can you all give me some other pills?" The tech stated, "That's all from both stores." I took the prescription and left. Again, I must say that I already have stomach infection and what happened was very unsanitary.

I turned in a prescription to CVS. My insurance only pays for a 21-day supply, so I waited 21 days and called in the rest. They told me it would be ready on Wednesday. Well they called me today and told me they don't fill partial prescriptions, and that's corporate policy. But they didn't tell us until now and have been filling them for the last 10 years. So if I am sick or anyone who deals with them can't get a partial prescription, they don't tell you until you get the rest. A company like this should not be in the business if that's their policy. At least in the state of Florida. Well in the USA.

I bought my ten-year old one of the reloadable cards to keep track of her allowance. It's called Netspend. I called the number on the back of the card to see where we can reload the card and they told me at any CVS. I went in a CVS on the corner of Greenfield and Guadalupe in Gilbert, AZ earlier about 4:15pm today to try and load her money on there. The girl at the register (Sam) said she didn't have experience loading those cards yet and that this would be her first time. That was perfectly fine with me. She was so kind that I didn't mind being patient with her. She called over her manager (Art) to show her how. When he came up, he didn't even look at me or say hello and looked very annoyed. But that was something I could overlook.

Store number 6580 has the rudest staff, including management. This store is always dirty. If you aren't friends with the cashier or stocker, you are not valued. With Wal-greens opening across the street, I hope this store can pull itself together, or people will go where the service is. As for my family, CVS is a thing of the past. I'm tired of fearing catching something from the filth in this store. I've made repeated complaints and no one seems to care.

The circular advertised a price of $3.99 for Don Francisco's Coffee. I have gone to 3 CVS stores and I am told, "We do not carry it." Then why are they advertising this item in their circular? Do they figure if you go to their store, you will buy something because you're there? If you do not carry the item, why advertise it? I think Consumer Affairs should look into this false advertising.

I'm writing on behalf of my elderly mother, who is on the state PACE program and has a letter stating that she should pay either $6 or $9 for Rx depending on generic or brand name. She uses a CVS in Pottstown, PA and they repeatedly attempted to charge her more than double the PACE price. Recently she had 2 prescriptions and was to pay $12.00. The cashier told her the total was almost $50. My mother told them she had PACE and should only pay $6 per Rx. The cashier disagreed with her and spoke to the pharmacist. Both employees gave my mother nasty looks and the cashier again stated my mother owed the higher amount. In the meantime, they waited on other customers.

I had a prescription filled at CVS today and they shorted me 5 pills. I called and the pharmacist asked if the amount was circled (which means it was counted by 2 people) in which it was circled. He stated that there was nothing he could do for me. I have been in a lot of pain for months now and need the medication. I am a healthcare provider and work in well-known, reputable hospital and am not a drug seeker, which is what they make you feel like. I have recurring scripts filled every month for my husband and I for other health issues and have not had a problem with being shorted until today. They have just lost a valuable customer! I asked the pharmacist to please check his inventory, which he did, and he stated his inventory is okay. I would like to talk to someone with CVS and ask if they have their employees randomly drug tested b/c I know someone there took it if there was no discrepancy with the count. I would like to file a formal complaint against that store. Does anyone know how to get started with that? I learned a valuable lesson ... count the pills before leaving the store!

They gave me wrong medication and incomplete meds. It took a week and sometimes 2 weeks to get my refills. After making complaints to them, they don't make any effort to fix the issues. Lie is something they keep doing every month. They told me to fax the consent from my doctor. I ended up in my doctor's office with my blood pressure super high and had been hospitalized for it. It took four different meds to control it, but I always have to wait days, sometimes a week, to get them.

CVS called me to inform me that I would no longer be served at that pharmacy. When I went into the store to inquire about the situation, it was stated that I was accused of shoplifting which is a false accusation. Earlier in the year, approximately two months ago, I had a young African American male with me in the store. He was accused of stealing. When this was brought to my attention, I had him empty his pockets. Nothing was found. The police was called. They too did a search and nothing was found. He was told that he could no longer use the facilities after being falsely accused. How this incident affected me and now has me labeled as a shoplifter is beyond me. I no longer have access to my local CVS pharmacy which is the pharmacy affiliated with my insurance. My name has been slandered.

CVS Store, Mesquite TX - I have been a customer since this store opened (about 15 years). Over the years, their pharmacy business has come to the point of out of control. Yesterday, I submitted my quarterly refill Rx. When I went to pick it up, I went inside as the drive-thru window is always packed with 3-7 vehicles waiting. The inside was even worse. After I picked up my Rx's, I got home and realized they had filled one of the prescriptions wrong. I returned to correct their error and it was a nightmare. The pharmacist acknowledged they were wrong but I received no apology for their mistake. At that point, there were five customers in line. I was told it would be ten minutes for them to fix their mistake. Other customers were waited on and I was told to sit down and wait. Unfortunately, no seating was available.

I got my medicine filled 2/22/2013 at the CVS in Rochester, NH on Main Street. My husband went and picked it up since he was out that way. When he got home to give me my medicine, I noticed there was a lot missing. I was supposed to get 120 and instead there were only 60. They normally circle the amount of pills on the bottle and sign their initials, however, this bottle did not. I counted my pills and sure enough, there was so much missing. I called the pharmacy and told him I know you can’t reimburse me; however, I’m just making you aware of this.

An antibiotic was called in to CVS in Fairlea, WV (store #6333) for my 7-year-old son by his new doctor. I had dropped papers off to the front desk at the doctor's office so he didn't have allergy info (and hadn't planned to need it). His dad picked up the medicine and brought it home and as I was preparing to give it to him, I realized they had given him the generic of ** which he is allergic to. I immediately called the pharmacy and diplomatically said that he is allergic to the medicine and I wanted to make sure they were aware of this. The tech confirmed that they have this on file, but I already knew this and was trying to be polite. She told me to dump it down the drain if I haven't already or bring it back so they can dispose of it and they will contact the doctor (and refund it).

They triple filled one and totally forgot the other. The meds in the bottles matched (and were wrong) but did not match the receipt. So I am without one and triple on the other. CVS has a bad rep and this is an example of why. They had best make it right or I will sue! Crappy because it is Sunday night and I picked up today and just discovered this and they are closed. Grrrr.

The clerk at the pharmacy was very rude to me. She took prescriptions for myself and my 2 kids and put the info in the computer and told me to return in about an hour. When I returned, I found out there was a change in my insurance and they needed new insurance info. I stepped aside to call my health benefits’ office to ask about the changes. I was told I should have received new cards in mail. Because I didn't, they gave me the info I needed, but the clerk said it wasn't going through. I had the insurance agent call the pharmacy direct. I overheard the clerk telling my insurance that I went in there asking for coverage just for me. I told her, "Excuse me, you have different prescriptions for the 3 of us." Then she went on to say, "No, you refused to give us information."

I have never counted my meds before, but I seemed to be asking for refills before the required dates so I decided to count my medication as soon I got home and it was short by 5 pills. It's very odd to be off by exactly 5. I'm sure this wasn't the first time either. I immediately called the pharmacy to make them aware of the mistake and she asked me to bring the medication back which I did and she apologized. I was given the remaining 5 pills and went home.

On 8/2/2012, I received an email from CVS that a prescription is being processed for **. I immediately emailed them the same day not to process this order since I did not order any refill. Further, I also received an email on 8/2/2012 that a hold was placed on the prescription. I also deleted the prescription for this medication and received online confirmation on 8/2/2012. Still, few days after, I did receive the mail order, which I refused to accept. So UPS returned it back to CVS. But I found $184.17 was charged to my credit card without my authorization. So I deleted my credit card details from the CVS online profile, and on my representation, the said amount of $184.17 was finally refunded after verifying the shipment has been received back by CVS. However, later when I went to refill my medication online, I noticed $184.17 being added to my order after settling the issue in the first place.

On 01/03/13, I filled a prescription for ** at the CVS in Carmichael at the corner of Madison and Dewey Dr. I took the med at night like usual, but it was not helping. No pain relief, no drowsiness, nothing. I began to have breathing difficulties, anxiety and extremely frequent urination. I went to my doctor twice; he said there was definitely something going on and I was given an antibiotic each visit. Anyway, about early February, my son noticed the pill looked different. I had paid no attention to that because generic drugs vary greatly between manufacturers. Also, I sadly figured the pharmacist knew what he was doing.

From the first time the woman at the pharmacy counter addressed me, to the final time my husband picked up the prescription, the girl at 6700 Woodlands Parkway, The Woodlands, TX 77382, was less than compassionate, less than professional, and basically has no social skills or customer service for her job. Upon hearing it would be 2 hours to fill my prescription, she blamed me for not faxing over the Rx and sent me on my way; assuring me that had I asked the other pharmacy to fax it over, I would have saved an hour. Really? An hour or two to put an eye drop bottle into a bag? That just seemed lazy to me, and she couldn't care less other than to get her point across.