CVS Pharmacy Reviews

After minutes of searching, they finally found my prescription only to tell me that they couldn't fill it due to the insurance. They proceeded to tell me that they had already contacted the doctor to see if he wanted to call in something else, but got no response from my doctor. Furious, I left CVS and rushed home to call the doctor's office to learn that they had never been contacted by CVS, and has never had a problem with an insurance company refusing to cover this very common antibiotic.

Thirty minutes after my conversation with the doctor's office, CVS Pharmacy called my home to inform me that my original prescription had been filled and they apologized for having me make 2 trips to town. Now, if this isn't enough to make you want to cuss, just three days prior to this, I went in to pick up another brand of ear drops, and discovered the pharmacy had given me eye drops instead. I'm so glad I caught the mistake, and had them correct it. I do believe I am finished with this pharmacy.

After the cashier handed me the ** medication, I opened the box and noticed that the date had already been expired, May 2009. I brought it back to the cashier and the cashier gave me a new one. The pharmacist never bothered to walk up to the drive-thru to apologize for her mistake. I had to specifically ask for the pharmacist myself to complain for her mistake.

Consequences, my daughter could have ended in the ER because of this expired medication (which I was told makes the potent of the medicine weak and it doesn't guarantee to work to its potential).

His license has been suspended because his seizures are no longer controlled, he is unable to work because he can't commute to his job, his doctor is worried about neurological damage, and he is severely depressed and had to be placed on medications that lower his seizure threshold even more in order to help his mental state. In addition to that, this pharmacy has labeled his prescriptions with other people's names and filled scripts that were potentially harmful for him (i.e. a cough syrup containing ** for post-op pain in an amount that would have delivered nearly 8,000mgs of ** per day).

I have also had problems with this pharmacy filling the wrong amount of medication for my prescriptions and refusing to fill scripts because they say my insurance won't cover it. I've called my insurance company and they have told me that the pharmacy is in error because the prescriptions have been submitted, the claim accepted, and then the claim "taken back" up to eight times a piece. I've had to pay full price and go without medications as a result of this.

Today, however, was the final straw. I opened the bag with my daughter's prescriptions in it and saw that each prescription had been filled two times. They willingly refunded the price of the extra prescriptions and told me that mistakes happen, and I informed them that a lot of mistakes had been made and I was sick of it. I have transferred all of our prescriptions elsewhere and will never deal with CVS again.

I called my doc's office and told them that it would be a good idea to put DAW on the Rx they sent to CVS as an extra measure to be sure CVS filled it with the brand name. Nope. It still didn't work.

I just ran out of ** today and was hoping to get my CVS package tomorrow. Lo and behold, when I checked on its status tonight, it's been filled with **! So when it does come, it won't even be the right thing and then I get to play the return game with them. In the meantime, while I wait for them to actually fill it with the right thing, I get to pay full price for enough ** to hold me over when I go get it from Walgreen's because my insurance won't allow me to bill them again since CVS already billed them once for the meds.

But, from what I've read so far about CVS, I should be glad that they at least filled it with a similar med to the one that I needed. Hooray that they didn't substitute my ** with ** or something stupid like that. I fully expect to get a box of ** instead of ** when I order it!

They called my house 20 minutes later and said it would be ready the next Monday. So I called them on Monday, and they said that the doctor had not called them back. So again, I had no medicine for a child who is to take it on a daily basis. Finally, after them having the script for 10 days, I was able to get this prescription. I went and picked up both of them on 5/08/09. I found out the next morning that the other child's prescription, which was filled after I first dropped them off, was the wrong dosage of medicine. The pill was supposed to be a white 20mg capsule, and the one they filled was bright yellow and only 10mg. Are these people color blind and not able to read? When I called the pharmacist back the next day, he said, “Oh we're sorry, just bring it back and we will exchange it.”

This is bad, especially when they have a check system that requires the pharmacist to review all the prescription and even he does not see that this is not what should have been filled! They took the wrong medicine back and said, "Oh, I am sorry. We will see what happened". I finally got my co-pay back!

Cecilia argued with me that they never lose prescriptions. I explained to her the situation of them not being helpful the other night with my insurance, thinking that she may remember, but no, she continues to argue and say that I only dropped off two. This is very poor customer service! My family of 3 is going to move our prescriptions elsewhere! CVS just purchases our local Longs Drugs. I never in my 8 years of having prescriptions at Longs have had someone be so rude and have bad customer service. I am going to write a letter to the editor of our local newspaper and tell people what idiots the pharmacists are at CVS!

Mental angguish

When he returned, he never looked at the bottle when he handed it to me. I asked him to please put it into the prescription bag and he did. I didn't look at the bottle when he put it in the bag because he took the label off my paperwork and quickly returned with my medication. There was no reason for me to think that that was not my son's prescription.

When I returned home, I shook the bottle and gave my son 2 teaspoons as per the doctor's instructions. I noticed a blue label on the bottle indicating to put the medication in the refrigerator. I thought that was strange since my doctor told me that I didn't have to put it in the refrigerator, so at that point I turned the bottle and noticed someone else's name on the bottle and the wrong medication. It was **.

I immediately called CVS and told them of their error and they just acted like it was nothing. They told me that his medication is on their counter and I should come to pick it up. At that point, I was beside myself. I called my pediatrician immediately and explained what happened. Thank God that my son is not allergic to ** but what would have happened if he was. This is not the first time that Mr. ** has made a mistake on my medication.

The supervisor called me at home after I returned to CVS to complain and all she could say was she was sorry for what happened. She said that Mr. ** will be written up and they will have to review the claim. Mr. ** should be removed from his position. He is not capable to do this job. He never even apologized to me when I returned to get the correct medicine. I hope he hasn't hurt anyone else he has done this to.

there was no damage done, how ever it could have been deadly had I taken that medication

While taking those pills by mother had been very sleepy, dizzy, with no energy or appetite.

Even after I explained the situation she spoke to me like I was an idiot, told me they did in fact have the name brand but I wasn't getting them. I never reported this because she totally caught me off guard with the way she spoke to me. To this day I'm still risking them changing drug reps & me suffering another (pointless) serious reaction!! Now I understand she had NO RIGHT to change what the doctor orders!

After the first 3 days, I noticed a few odd things, but nothing I attributed to her new medicine. On the 6th day, she started having major side effects so I called her doctor. When they heard how much I had been giving her, they were shocked and told me to immediately discontinue this drug and what side effects to watch for. We spoke with the CVS district manager who has been very apologetic and says he will work with us on whatever needs to be done to make sure she is okay. She's been off of the medicine for a week and a half now and is starting to go back to normal.

If the pharmacist was unable to read the prescription correctly, my doctor should have been contacted instead of guessing and giving me a very dangerous drug. This is a very serious matter considering I am pregnant and cannot afford to put myself or my baby at risk because of a pharmacist's negligence. This pharmacy should be investigated so that they do not put the lives of others at risk.

Before we left to go the hospital I told my mother that I would check the medication and read it more carefully because I might not be taking it correctly. As I looked at the bottles and the description I notice that the pill shape did not match the shape stated on the bottle. I called my mother to look at the medication. I called the CVS Pharmacy to asked them about this issue and gave the tech the numbers off the pills that I had. The tech told me to stop taking the medication and to bring all the medication back to the store because I was taking the wrong medication.

You what had happen was that them did not give me ** at all. They had given me two different types of ** with different mgs. So not only was I taking more than the recommended doses, I was overdosing. So for two days I went without the right medication for my pain. I went to the CVS and got the right medication, and the tech took my information because I told them I was going to sue them.

Pharmacist must be held to the highest standard and should be responsible for their actions, even if it causes them to lose their job. They are giving people medication and cannot make such a mistake. This prescription was for a child. The store manager did not even want to address the problem. Unbelievable if you ask me.

I call CVS and found that they gave me the wrong medicine. when I returned to get the prescription exchange, I noticed I now see rings around street lights and since I have only one good eye. They didn't even say they were sorry.

When we called the pharmacy to verify that the dosage was correct we spoke directly with Mr. **. After determining that the dosage was erroneous he did not act even mildly concerned. My wife, who was on the phone was very upset and wanted to know the ill effects of such a large dose. Mr. ** replied that there could be some diarrhea and that was just the medicine eating at the lining of her stomach. In fact our daughter had explosive diarrhea twice previously on the 30th. It was in fact so bad that she had to have her clothes changed at her daycare. He was not at all sympathetic and acted as if it was no big deal.

Also, in the past I had had 200 mg ** that were white. With the pill on my tongue and the bottle of water in my hand, something stopped me. Some instinct where I thought I better check this out. A blessing indeed that I did. I never ever check pills and had I of just assumed that this was just a different color and taken the entire prescription, severe damage or even a fatal negligent accident could have occurred. Assume this would have been a brand new prescription for me. I would have never known the difference!

At 11:30 PM, I called Baltimore Washington Medical Center to speak to a pharmacist. They could not give any information and directed me to call the Poison Control Center. I did not, instead, I got on the internet and looked up a 24 hour CVS Pharmacy with the number of 410-721-3762 at 11:38 PM and I spoke to their pharmacist. I read the pill inscription and she told me that it was a drug called **. This is a heart medication! Being I take other medications such as: **. This could have killed me! Fortunately, something got my attention.

I did call the pharmacist first thing in the morning named Adam ** who was apologetic and stated he would fill out an incident report on this. He also stated he would call all of the people who may have been getting the **. I am hoping that someone did not get my medication because most people DO NOT LOOK! Someone could be in serious danger out there.

The CVS pharmacist told me to go there this evening and pick up the right medication. This has also resulted in me missing a dose which I am sure that one dose will not cause such harm but it is the principle of the matter. This is very negligent. There is no reason for this to ever happen. This mistake can kill. It could have killed me! My family could have suffered a detrimental loss of a wife, a daughter, and a mother. Fortunately it did not, but the chance was there.

I lost a night of sleep and now I have lost the trust in CVS Pharmacy. I would like to know who I can contact or what rights that I have. There must be some right that I have for this horrendous mistake. I would like more than just a frank apology. I cannot even begin to tell you how upset I have been all day due to this mistake, and also wondering if someone out there could have been hurt from this mistake. Please advise me as soon as possible so I know what actions I can take to stop this from happening in the future.

What really irks me is that, when I dropped off the Prescription to CVS on a Thursday Morning, I was told it would be 5 days before they could fill it... CVS HAD 5 FULL DAYS TO CALL AND CONFIRM THE PRESCRIPTION/DOSAGE and they NEVER DID! (Confirmed this fact directly with my Doctor and, eventually, with CVS and their own Rep!) I have spent the past 7 weeks trying to get someone In Authority to review my situation and offer Restitution, but all I get is the runaround! (Their first response was to offer me my money back on the Rx and the second was a $5.00 Gift Certificate!) This is unacceptable and I would like to have something done about it!

If my prescription had been in a bottle I know that he would have just taken the prescription without thinking twice. When I went to complain the pharmacist apologized and said you are over 21 so your father really can't say anything. I am well over 21 and my concern is not parental approval of my prescriptions. My concerns are safety and privacy. What if my father had taken an incorrect prescription? And I have an absolute right to privacy when filling a prescription. I have had many negative experiences with CVS Pharmacy, and now I have reached my limit.

The 25mg would have to be ordered although Ms. ** told me she had pulled the wrong dosage bottle from the shelf. I immediately lost confidence in the pharmacy staff and requested my original Rx be returned. Although I have been a customer of Revco and CVS for over thirty years, I will not do business with them ever again.

The next morning we had a follow up appt with the nurse practitioner at the pediatrician's office. We live in a different city than my son's GI doctor so they were having to fax the doctor's note to the daycare and were having a hard time getting through. So I asked the nurse that we were seeing to write the note so my son could get the medication before lunch. She said ok and I handed her the box. Not a minute later she walked back in and told me she couldn't, the dose seemed too high and to call the nurse at the GI clinic. I did so immediately and she said that it was supposed to be 2.5ml and that the note had gone through and that she would call the pharmacy and find out why they deviated from the prescription.

I took my son to school and left the medication. While running a few errands I get a call from the head pharmacist asking if I had given him the medication. Knowing when the school would give it, I got off with her and called them. He had gotten the 2.5ml dose. I called her back and she told me that not only was this the wrong dose but the wrong concentration he was supposed to get - .125mg per 5ml and instead he got .125mg per 1ml - 5 times the amount per ml. Not only that, he would have only take .4ml of the concentration, that makes the medication 50 time what he should have gotten.

I was told to call his doctor who told me to call poison control. I was told he should be fine but I would need to seek medical attention if his eyes were dilated, he was unable to be calmed or hallucinating. When I got to the school he was having lunch. I looked into those little eyes and the pupils had covered the iris. I asked him how he felt, he told me his head felt funny then started following bees and buzzing.

We rushed to the emergency room. When we got there he looked at me and asked who I was. In his entire life the longest he has been away from me is 12 hours. That broke my heart. I finally got him to come back to me and know who he was. The doctor assessed him and flushed him with fluids by mouth 'til his heart rate slowed closer to normal and his pupils were coming down. That was only one and a half doses. One of the nurses told me that had I given him all three doses like I was told to by, there was a good chance that he could have had a heart attack because it is a sulfate drug.

I have paid cash for this medication for 3 years because it is not covered by my insurance and there is not currently a generic form of this drug. I know that my doctor would NOT have done this because I had tried several medications before finally finding one that worked for me. I asked for copies of this misfilled prescription because I felt that this was very serious.

I asked that they fill my CORRECT prescription and they could only fill it partially because they were out of that medication. Which makes me think that they may have realized they were out of my medication so just substituted it with one they had!

Upon closer examination I noticed that the pharmacy label containing the usual information such as patients name, address, doctor, RX #, medication name, dosage, refills, etc. had been placed over another label. I peeled back our label and beneath it was another label containing another person's information, name, address, doctor's name, usual drug information, etc. Obviously this medication had been intended for someone else. I called Mr. ** the Regional Director of CVS because I knew from past experience that I would get nowhere by calling the store direct and after explaining the situation to Mr. ** he assured me that this of course was against all of their policies, was aghast that this occurred, would open a case file and do a thorough investigation. In the meantime he would call the store and I was to go in and pick up a new prescription with no questions asked.

I went to the store several hours later and no one behind the counter seemed to know what I was talking about when I told them that I was there to pick up a replacement ** prescription that Mr. ** had called in. There was a huddle between the pharmacist and support personnel behind the counter, the manager was called, he was not there, another manager was called, she came to the pharmacy department, another hurdle. "Where was the original script. What was wrong with it?" My response was that I was just to pick up a replacement. Finally after at least 1/2 hour I got a replacement.

I then received an e-mail from Mr. ** on 12/26 with a cc to ** stating he contacted the store, spoke with Jeff ** and instructed him to tell the pharmacy to have a script ready for me to pick-up. The RX Supervisor was contacted and went to the store to investigate. The incident was covered with the pharmacist and staff. Accept my apology for this unfortunate incident. There was no explanation as to whether the script actually left the store with the original recipient, whether it had been opened and returned.

There was no concern that I now had the original recipient's personal medical information, his name, address, doctor's name, the fact that he was a diabetic, etc. I think this is against the Privacy Act. I feel as though a corporation such as CVS could have sent this back to the vendor or written it off. It is not pills in a vial which may have been turned down by one customer because of cost, etc. at the counter, in which case they could technically be put back into inventory. I still have the original prescription in the box.

I called the pharmacy immediately and explained that I had Karin Takacs' medication (not Laura Takach). They became very defensive and claimed that it was my obligation to check and would not accept responsibility for the issue other than it was an honest mistake. Not even an apology. They also said that I would need to bring it back to receive a refund. They had a very difficult time finding out what happened to my prescription and when they did they said that it wasn't even ready. This time they said it was discontinued (the last time they said it would take until Thursday for them to get it from their warehouse).

I have had several other problems where they have had my prescriptions turned in a day or two in advance and still they were not ready when promised and needed. THEY NEED TO BE HELD ACCOUNTABLE PLEASE, before someone dies from their mistakes.

I was in the hospital with pnuemonia, and have had a lot of problems with my brathing the last several months and didn't know why. I was taking my prescriptions as I thought I was suppose to, not knowing the pharmacy hadn't given me the dosage that the doctor had prescribed, so I was not getting the relief and help breathing that the correct dosage was suppose to do. I still have the bottles from the last several months where the dosage was wrong.

Well, that was my biggest mistake. After taking the solid blue ** capsules for 2 weeks, I began to have such severe dystonia in my tongue and facial muscles that I could not go to work. When I showed my doctor the prescription bottle and the pills I had been taking, he looked at the PDR and discovered I had been taking the 80 mg ** capsules; two of those once a day meant I had been taking 160 mg of ** instead of the 120 mg ** my doctor had prescribed for me. He too was puzzled by the fact that the label claimed to be a RX for 60 mg, but the pills were definitely not 60 mg **.

I never went back to work. I had no choice but to give up my job, which I loved, and my apartment in New York City, in order to move in with my parents in a rural part of PA. Even after coming off the ** immediately, the movements in my face, attributed to a condition called tardive dyskinesia which is only induced by antipsychotics in the same class of drugs as **, got worse and worse. I saw one neurologist in New York who agreed that the sudden and prolonged consumption of the stronger dose of ** was most likely the cause, could not offer any treatment, except to come off all my medications for bipolar disorder, which was not an option because those drugs were preventing some of the depression I was originally being treated for.

I waited 3 months to see a neurologist at the Movement Disorder Clinic at Columbia Presbyterian Medical Center and he suggested switching from **, a drug that helped regulate my sleep and mood, to an older, more dangerous drug called **. I tried ** for 6 months which required weekly blood tests to be sure I was not developing another neurological condition known to be caused by **, but ultimately, it did not provide any significant relief and I had other side effects occur that were very uncomfortable.

It has now been exactly one year to the day since I had to stop working because of all of this. At this point, there is serious nerve damage in both of my hands from clenching, the tremors in my tongue and face are less, but can be aggravated by stress and my life has been very stressful; I have had to push and pull and fight to get Social Security Disability, I am still struggling with that organization, even though I had Disability from 1997-2004 and was eligible for Reinstatement of my benefits over a year ago.

I contacted CVS, Corp. Headquarters by certified mail last April. After getting one phone call from their Risk Management Dept., I have been completely ignored in my attempts to make contact with the company in order to bring to their attention the gross conduct of their employees. The conduct of CVS staff at the store where the prescription error occurred, has been ever more outrageous and egregious.

After contacting the pharmacy a couple of months ago and trying to find out how and why this happened, I have only been harassed myself as they have called me to tell me I'm wrong about the error, will not give me any names of any personnel I can talk to, and blatantly lied about the circumstances of the prescription error (i.e. they gave me a refill for an earlier prescription and I did not bring in a prescription from my doctor for the RX. I had never gotten a RX for ** at the store, or any CVS, before this because I was taking samples my doctor gave me).

I have finally found a lawyer to take on my case. All I want is for CVS to own up to this incredibly negligent behaviour and make sure it never happens again. I have often had problems with CVS, in other states besides NY even, mostly because their personnel don't seem to feel they are accountable for their poor and discourteous service or the jeopardy they place their customers in when they neglect to do their jobs properly.

Nobody called next morning or afternoon that day and even after that I wrote the complain on the net they wrote me after 2 days and the guy from cvs called calling himself a supervisor and it seemed he was fed wrong information so he said he will call me after a through investigation. Anyway after a call and mail back and forth on 02/06/2006 I get a call from their research department to settle this case with $1500 in pain and suffering and added clause that in future if my son has problem with this issue i can't sue them.

From the beginning my intention was not suing but fixing and accepting the error and I wanted them to be extra careful in future.

I fainted 3 times and drove the car to the mall before I knew this was happening.I fainted at the local Walmart and my children (now grown) picked me up off the floor...we had no idea at this point what caused this. The next day (after making a Dr. appt with my heart Dr, I get the call from CVS saying they filled the wrong medication.

What legal rights do I have? Would I have had to hurt myself or someone else before I can sue or bring any legal action?

Nancy should file a complaint with her state pharmacy board.

I always get my scripts through CVS in Norton, VA and figured they were all linked. I visited the CVS in Winston Salem, NC and was informed that I could not get my medicines filled for Comp -- I would have to visit my local pharmacy. On the 7th I was informed by the pharmacist at CVS in Norton, VA that they could have filled my prescriptions and could have helped me out but just chose not to.

The Norton CVS has always gone out of their way to help me in any way possible so of course, I was very disappointed with the service or lack of service I received from the CVS in Winston Salem, NC. Due to my inability to get my prescriptions filled, I was in severe pain and could develop infection in my discs. Hopefully, this won't occur.

They also told us they had called just before we came in that day and were told they couldn't get it. So we called the doctor from our cell phone. The receptionist there said that they hadn't received any calls, but if the pharmacist would call they would fax the prescription to the pharmacy immediately.

First, the pharmacist refused to make the call. Then they informed us that if we called about this again they would file harrassment charges. Plus THE PHARMACIST said that as far as she was concerned the child didn't need the asthma medication. (She has never met the child even in passing). It is necessary for you to know that the child is critically ill, the doctor prescribed the prescription, and the pharmacist is not the child's doctor.

My future mother in-law, who is 77 years old lives with me. She still uses CVS even though her prescriptions have been wrong in the past. She at least is of sound mind to notice when this happens. Older people do not like change, but after the following occasion, as of today, she is now going to use the pharmacy I now use. She called in her prescription early on 6/9/04 for **.

Her prescription calls for 60 pills. On the way home from work, my future husband picked up the medication. When he brought it home, she noticed that she only received 30 pills. Reason being is the manufacturer has these pills already sealed with "30 caplets," which is clearly marked on their label. The pharmacist places the CVS label over this label, showing quantity 60. We had called over and explained and they asked him to bring in the prescription back and they would take care of it.

After going to the doctors for my future husband, we stopped in CVS at around 11 PM that night to refill prescriptions that he was given and to pick up hers. That was a 1/2 hour wait, even though no one was in the store at this time. The cashier apologized, gave us the bag and we left. When we got home, my mother-in-law checked, and they still only gave her 1 bottle, the manufacturer's bottle, with only 30 pills and not 60 which is prescribed.

At 11:45 pm the same night, I called over to the pharmacy to speak with the pharmacist. He was very nasty & rude, refused to give me his name. I had to tell him 4 times what was the problem. He then put the phone down on the counter while I was talking to him. When I kept saying HELLO, he then picked it up and said that he was checking on it. He then proceeded to tell me that I had to come in again to show him the bottle, that he couldn't tell from his computer (which now at this time we were having a major lightning storm) and said if I did not want to come back that I could wait until Friday to speak with the pharmacist who filled it in the first place.

(2 more days and my mother-in-law only had 3 pills left!) This person refused to give me his name and I asked him if his name should be on the label, since he filled it that same night. He said yes, but a woman's name was on the bottle. I'm not a lawyer but I thought that the law says that this should be done. (conversation in total was 25 minutes). I was so mad. I called their 800 number the next day. I spoke with a customer service rep who was very polite (kudos to Michelle) and explained what had happened.

She placed me on hold and called the store herself and told me the prescription will be waiting for us. She understood completely how upset I was and does not blame me for not using them anymore and told me that she is turning this over the the "Regional Manager." Needless to say, we could not pick it up on the 10th, the next day, since they had the parking lot closed off for tarring. So we had to wait until FRIDAY the 11th.

On the way home from work, my future husband stopped in to pick it up. He spoke with a "Technician" (which I found out from Michelle, is only a glorified name for cashier) whose name was Venue. He told Venue he was there to pick up a prescription that was called in yesterday. He went to reach a big bag with a yellow paper stapled to the label. He grabbed the bag, walked over to the computer for about 5 minutes, walked back to my future husband, opened the bag, took the medication out, placed it in another bag, stapled a label on it, put it on the shelf, turned around and told my future husband, "you can't have this medication, she already has too much, she will be good until July."

My future husband then explained the situation and told him that headquarter told us the medication would be here. Venue then said to him, "which med did you take out (which was the **)," and wrote it down on a post it note and handed to my future husband and said "I'm sorry I can't give this to you," and turned around and walked away.

I received an e-mail in reference to this at work. I then called back Michelle and told her what happened. She was upset, placed me on hold for about 5 minutes, came back and said she could not get in touch with the store, that it might be busy, but I explained that that was the norm no matter what time it is. I explained that I was going straight there from work and told her I would get the information of whom my future husband had spoked with and would call her back. She said she would keep trying the store and try to get the prescription ready for me by the time I got there (It was 4:45 and I leave at 5).

I went to the store, which the norm has a line about a mile long, and walked up to the front and asked for the manager. (I apologized to those behind me, but we are use to this by now.) When she said he wasn't there I told her to find him. His name is Steve **. I called his name and told him if he received a call from headquarters. He said yes, it was ready, like nothing happened. I asked him if he knew what happened and that the gentleman (Venue) behind him refused to give medication that was asked by headquarters to have ready for us back.

He proceeded to tell me that it was not the prescription which was needed (which it was, we have the post it to prove it). (Now that I was questioning him, he started to get an attitude and tried to walk away from me.) I explained that this was going on for 3 days and he told me this was the first he knew about it. I told him that the pharmacist at night told me I had to come back on Friday to speak with the one who filled it and Steve told me that he was away on vacation and wasn't even there. I told him that this was suppose to be ready the other day, and he told that it wasn't the pharmacist never filled it.

Since I had a captive audience from the start, I said "Isn't it just like this store. You give out wrong medications, which one day this store will kill someone by this action. You don't do what is required from your headquarters when asked, pharmacists don't fill prescriptions when they are suppose to, you wait on line for hours... Those are the reasons why you will never see this name here again and that is why I go to Wayne Pharmacy, where they treat you with respect, know you by name, help you out in any way possible." I then turned to my audience and said, "If you want to have the service you deserve, go there." (Needless to say, some people were shaking their heads in a "yes" manner.) I then left the store and went home....

Everytime I try to get a refill for my mom I am told they don't have the med in stock and it has to be ordered. I was also told that requip is too expensive to have it at hand. My mom has to take this med and her insurance pays for it.

I had to wait 'til my husband returned to verify that he did drop it off, which he confirmed he left it at the drive-thru window. I called them and "somehow" they managed to find them, filled under the name SARAH **. Where does that come from? How can they fill a prescription and not be able to read the 2 different names printed on them? The 2 prescriptions were clearly printed Carly on one & Sam on the other, but both were filled under "Sarah". Neither the "clerk" nor the pill counter seemed bothered by this "mistake" as they called it and were rather rude when I expressed by aggravation for having to make a second trip due to their "mistake".

My wife & I called Blue Cross & were told the pharmacy could call the customer service # on our Blue Cross card for assistance when traveling. The pharmacy assistant refused to call this number. We were very disappointed with the service. We were under the impression that all CVS's were connected & it would be worry free for us when traveling. We went to a Walgreens in the same area where they called CVS & refilled our prescriptions with no problems. From now on we will get all of our prescriptions filled at Walgreens. I hope this doesn't happen to anyone else at this CVS or any other CVS.

Since it was a few minutes past 9 pm, I immediately called the pharmacy and told them I was supposed to get the migraine medicine **. The person I spoke to said this is a new prescription. I said I know, I had my doctor call it in today, she then put me hold. The person that came back was the pharmacist who I told the same thing. She said, "just a minute", then said, "oh, you were supposed to get **. "I'll be here until 9:30, I can correct it either tonight or in the morning." I said, "I'll be there shortly, I need it tonight."

It was 9:25 when I got there and they were pulling down the gate. I handed the incorrect prescription over to the cashier who gave it to the pharmacist. The pharmacist refunded my co-pay right away. I then had to wait another ten minutes for the correct prescription to be filled. The pharmacist handed it to the cashier when finished and said casually, "sorry for the mistake." Because she was so nonchalant, I wanted to make a big deal out of it, but my head hurt too bad.

I spend $160 or more per month for medicine there and thought it was very strange to be treated the way that I was. I am 51 years old and that is the first time that I have ever been given someone else's prescription.

She couldn't go to school for a week. Second week she went a few days and slept and had to be picked up. She couldn't concentrate or function as normal. Second day on medicine had to call 911 because of her neck and left arm drawing close to her body, was afraid she was having a stroke -- hyperventillating, etc. Doctor feels sure this was caused from new medicine given and not having right one at the time.

I was told that the trouble to call around and locate my medicine or call me about the location of a pharmacy is not important. The staff feels free to tell their customers to go fly a kite if the prescription is too much trouble. Well, it is trouble and high maintenance to fill Metadate, however, the staff should either do the job or not leave me hanging. I have had interrupted services about 5-6 times. THis is not a convenience factor, but rather a medical necessity and the pharmacy treats it as a joke.

When asked if they could resolve the situation with the insurance company my brother was told they did not have time and would get around to it whenever they had time. Cancer is not a that should be taken lightly. It took the other pharmacy hours to straighten out the mess CVS made. Isn't that insurance fraud when you bill for meds that you never gave to a patient or even ordered.

According to our physician, she was receiving more milligrams of one item, none of ** and something he had not intended her to receive at all, the **. Our physician said what probably happened was that they searched their computer and found what they believed to be a generic and made the substitution without my or my physician's approval. While in his office, he called the pharmacy and they confirmed the error. They stated that yes, his original prescription stated to dispense ** only. My question is if it was supposed to be a generic, why did it not have the same ingredients? How could CVS have made such a mistake which could affect my child's health? And who's to say that if she had received the correct medicine to begin with, that her illness would not have progressed into pneumonia?! I am appalled and very frightened. It causes me to wonder how many other times have they made this same mistake to me and others.

I called the pharmacy and they confirmed an error had been made. Of course they apologized. I then returned to my doctor for a new prescription to start a new round of medication. My doctor said my infection had worsened because I wasn't getting the correct amount of antibiotic.

She went back home and checked her medicine cabinet and pill box again to make sure she had not made an error. She went back to the store twice to explain to them that she did not have her pill for Tuesday evening May 13th and she would be out. They said she should come back Wednesday May 14th and they would give her her medicine. She explained that she would be missing two doses of her clonidine. They told her they were sorry but that they could not give her her medicine until Wednesday. Even though a pharmacist was present, they did not ask his assistance nor did they offer to call my mother's doctor.

My question is this ... is there no way to have accountability for such a large company and how they teach their employees to handle customers? There seems to be no way to control them. I have three different people in three different states and four separate situations all having the same horrible experience with the same company and the same results..

A friend of the pharmacist came to the counter with a home drug test kit and other various shopping items. She halted filling my prescription and started talking with him and ringing his order up. I very nicely walked to the register and asked if she had to make my prescription (sometimes they have to mix things) she said no I just have to pour it. So then I proceeded to ask why she stopped filling my prescription and started ringing up a customer as I had been patiently waiting and I was there first. The pharmacists friend got nasty with me, then he proceeded to get threatening, harassing and she (the pharmacist) thought it was quite entertaining and funny.

She never offered me any help other then to ignore filling my prescription and continue agreeing with her friend on how she should accept his $10.00 tip for dealing with people like me. The manager of the store appeared to be very young, not knowledgeable at all of how to deal with a threatening environment and not interested in helping at all. I was so upset and so scared and was offered no help at all by any employee in the CVS store that I had to have the local police called.

It seems to me that they should not need more than 7 days advance notice and they know how dangerous it is not to have the anti-seizure pills. After having been a long-time customer they should know when you will need your refill. In February they told me they only had 12 seizure pills left and would not have the necessary amount (180 pills) until the following Tuesday. I ran out on Monday. I called to verify that they had the refill before sending someone over for the refill and they very rudely said it had not come in. I asked if they had a smaller amount and told them the 12 pills from the week before had run out. They did not apologize or sympathize at all.

Because I ran out of my pills, my seizures increased and my condition worsened. I already cannot drive while my seizures are being controlled, and do not need any worse problems with this condition.

She became very aggravated, and told me she had just called the 800 # on my card, and they verified that it was cancelled. Now I have two insurance carriers, and my primary doesn't cover scripts, so the secondary insurance picks it up. I knew I was covered, why had they just filled my scripts using the same insurance. So I took my two sick kids home without any medication. My son who just had a script for ** filled there three days before was very sick, the medication didn't work for him, and his ear infection was so bad he was falling over, he couldn't even sit in a chair without falling out. Bright and early the next morning (since I had been up all night w/ the kids) I called my insurance company, and come to find out there was no problem w/ my insurance coverage. I was completely covered.

Needless to say, I was very upset that my kids went through the night without their medicine, and also that your employee bold-faced lie to me when she told me she called my insurance co. herself and that it was cancelled. I immediately went to the store, the employee from the night before was not there. I asked to speak to the manager of the pharmacy, and was told they were not in. I explained my situation and that I needed the scripts ASAP, I was the only customer in the store at the time, they had just opened, but was still kept waiting for 45 min. When she finally gave me the medicine she tried explaining that the other girl just didn't know how to bill my secondary insurance with the rejection from my primary ins. So your employees incompetence, could have cost my son his hearing because come to find out later that day I had to bring him back to the doctor, and his eardrums had burst.

Now I'm a reasonable person, and I went back to the store today to have another script filled for my 2 yr. old daughter who has a sinus infection, and again the same problem. They were trying to charge me $83 for the medication, I tried explaining to the girl about having to file it with the rejection from the primary, and again was treated very poorly, and told very sarcastically that she knows how to do her job. Which apparently she doesn't.

I asked for the paper back, and told her I was going to just go to Brooks across the street, and they still managed to keep me waiting there for another 20 minutes, while they looked for the paper I had JUST given them. I feel that the staff in that pharmacy is very unprofessional and rude. I know that I'm not the only person in the world to carry two insurances, and it shouldn't be a very hard thing for them to handle, Brooks had me in and out of their store within 15 minutes,and they didn't even question me about the second insurance.

Now I have two young children in daycare, who are sick quite often, and I would say other than the medication I visit this store at least twice a week for other personal items, spending between $10-$100 at a time. I will never do business w/ any CVS again because of this, and not having my business may not put you out of business, but word of mouth is the best type of advertising, and I will tell everyone and anyone about my experience and hopefully it will put a dent in your company.

After that week on the meds prescribed, I contacted my doctor (before returning to work) to find out what was happening to me, as I felt the bronchitis problems had cleared up but felt something else was going. I did not feel in control as I recall. I saw my doctor and he pulled the chart of the day he last examined me with the prescribed meds. I realized that one of the three he prescribed was not what I had received. I told him and he confirmed same. ** was the name of drug on the bottle in question. I had taken the last dosage of all three meds that morning before the appointment with doctor. I recall complaining to my doctor about a metallic taste, hallucinations, incoherency, and dizziness, as I recall. My doctor felt I had been taking some form of opiates.

Later that night I became violently ill as never before in my life. I thought I was dying. Severe body aches (through my bones), excruciating headaches, horrific nightmares, vomiting, and hot and cold flashes. This kept me from sleeping through the night. I feel that I went through some form of withdrawal. I almost attacked my then pregnant wife thinking she was a prowler in the home. She was simply checking on me during the night. She said I jumped straight up in the middle of the bed screaming at her in a panic.

My health worsened over a 3 year period of time. I was diagnosed with Post Traumatic Stress Disorder, depression/anhedonia. Tested for Parkinson's Disease. I noticed the inability to recognize pain, frequently told I was bleeding after attempts at outside activity, & be totally unaware of injury. Was referred to a psychiatrist when my primary care physician noticed symptoms of depression. Over time I have been prescribed **. You name it. I've been on it. I drive for a living (double trailer rig) and began experiencing tremors in my hands while driving. Not good with two trailers behind that are affected by the slightest movement of steering wheel.

I overturned the rig 2 years after the prescription error, encountered numerous moving violations while in rig (driving double trailers in the HOV lane). Everybody knows (including I) that big trucks are not supposed to travel in the far left/fast lane of any interstate system. Yet I did it totally unaware of where I was-several times like nothing was out of sort. I encountered several dangerous motorcycle accidents (once blacking out in a mountainous curve). My physician had earlier ordered all forms of tests, MRI, neurological, etc. Nothing was found. I was later diagnosed with enuresis and lost my libido. I've bedwet more than my now four year old son. A portable urinal container resides by the bed, and in all vehicles I own as well as company rig.

As recent as last week, an instant need to urinate struck me while in an elevator. Thankfully I was alone during that accident. I had already lost interest in my favorite foods, hobbies, with minimal patience exhibited to my family. I was not allowed to hold my newborn son (born four months after prescription error) for nearly a year due to the tremors and fear I would drop him on floor in light of all the glassware I was destroying-dropping from my hands at home. I began to have problems with memory, cognitive skills, unable to understand verbal conversations, inability to write letters/emails without gross errors in word choice etc. I'd never had a need to use spell check in my life till then. My writing/speaking skills was something I'd always prided myself on retaining through the years. It became hard to have a conversation with people forgetting what I was saying mid-sentence. I became a recluse to family and friends, unable to enjoy life.

A year after hiring 1st attorney, he sent me a report on the particular pharmacist in my case. It was from the state board of pharmacy in my state indicating that the pharmacist had been investigated by the state previously for stockpiling narcotics at a drug store where he worked. Further investigation found that the same pharmacist was found guilty of & admitted to changing patients' prescriptions without physician approval, dispensing narcotics to known drug abusers, dispensing narcotics to patients with forged prescriptions, dispensing narcotics via prescriptions from an area doctor who knew the prescriptions were bogus, etc.

According to the investigation report, when he was asked why he was stockpiling narcotics-he stated that he was "stockpiling drugs for drug addicts". He also admitted to his own illegal narcotic use and indicated in deposition that he requested confined rehabilitation at one time because he was a threat to himself (as I recall). My attorney gave me the impression that this information was significant to my case.

Then we get to mediation last September & I'm told that pharmacist's prior bad acts cannot be used in my case. My attorney starts taking up for the pharmacist saying that he was not a junkie, just had a drug problem. I don't see the difference when my health is affected by his error. CVS' attorney (in his opening mediation remarks) said that he just happened to have had dinner the night before with a cardiologist who indicated that he does not use the drug listed on the mistaken bottle (**). The alleged cardiologist said that drug is not used because "it does nothing". I don't know of a drug manufacturer in the world that markets a drug that has no effect on people.

I feel that CVS is solely profit driven. CVS was negligent in their hiring process if they knew about my (former) pharmacist background/license suspension/drug addiction. If they did not know about his background/suspension, they are still liable because the information with the state board of pharmacy is public record. If you hire a person with an addiction, wouldn't you place them under random drug testing stipulations, if foolish to hire them in the first place? I probably forgot some details. I apologize as there is so much to tell. I do not believe that CVS has ever had a malpractice case adjudicated against them to the end of trial. If true, I intend for mine to be the first. The disregard for the public by CVS has to cease.

On Oct 7th I was told by a pharmacist at CVS that they didn't have my medicine but that it would be ordered that day and would be in the next day on their truck and I should call around 6PM. I asked if they were sure because I only had enough medicine to last that up until that time. They said yes.

Oct. 8th, I called around 6:15 and I was told that they were busy and couldn't find it, I asked them to check the fridge, it must be refrigerated. They then said they couldn't find it and if I gave them my number they would return my call. At 8:00 pm a man called. I asked if they had found my medicine. He put me on hold and I got disconnected. I called back, I kept calling, 5-6 times at least. Each time when I could get thru, he was annoyed at me, like I was bothering him. The last call I made and talked to him, he said he checked everywhere, he couldn't see where it was ever ordered, he even said he couldn't find the order sheet from the day before or the invoice of what did come in or anything.

I inquired about maybe another one of their stores may have it and was told that they didn't have that type of communication. He said he couldn't call and get it shipped there, I told him I would drive to one. He said they didn't do that. Finally, this phamacist just told me flat out that MY PRESCRIPTION, WAS NOT ORDERED. THAT THEY COULD NOT EVEN GET IT & THAT IT IS NO LONGER EVEN BEING MADE.

I said "Oh my God." After being assured that it would be in that night and knowing that I had already eaten, I went into sheer panic. Having already taken my other medicines, I should not have even thought about driving but I immediately asked if I could come right down there and get my RX back. They said yes, and I took off.

It was already after 8pm. I raced. When I got there the man said he didn't know where the RX was at, didn't know where they filed it and it took some other person about 20 minutes just to find it. He didn't even look for it. This RX is very important to me. It is not a common drug, it is a very expensive drug. Have been taking it since May. You can not just stop taking it. I take some of the strongest pills outside of a hospital setting, for pain, this particular medicine is to keep me from waking up in the middle of the night and choking on vomit after eating.

After finally getting the original RX from CVS, I went immediately to my usual pharmacy and they had in stock, enough to keep me going until their shipment would arrive Thursday (as they assured it would, it did).

I have not worked since May 17th because of medical reasons. I am fighting to find out what is wrong with me, to get better, to go back to work, and to not lose my mind. I can't digest food and keep it down. IU Medical even brought up the fact of an eventual feeding tube, down the road. That was not right, what that Pharmacist did to me, panic hit hard, I got so super sick. I had to pull off the road to vomit on the way home. I vomited almost the entire night into the next day ... due to the fact that I ate without the medicine.

So, I contacted the CVS Headquarters and was immediately passed to an area supervisor who returned a call. We both agreed that it was not the way a customer should be treated and he would look into it right away. Next day I called the Store Headquarters again to request the name and job title and the phone number of the Supervisor I talked to. Got the information instantly, just by giving my name. So I called the number and on voice mail I said I was going to follow this through, and would he please return my call. He has not called back as of this writing.

Unfortunately, that all changed on April 22, 2002, when CVS bought us, and we became CVS #5450. I was so disgusted at what happened there, I finally quit yesterday. What happened? Everything imaginable.

They (as in the CVS staff) lost the handwritten prescriptions for several customers. Imagine me (a high schooler) trying to explain to a customer why we don't have your prescription because the techs and pharmacists lost it. This is just the tip of the iceberg.

A majority of the insurance information did not transfer properly, either. So a prescription that would normally cost a person $5 all of a sudden is priced at over $200, with me trying to explain it to the customer. We have also a customer come to our store 8 times in one week to attempt to get 3 prescriptions.

Do I blame him for being upset and yelling and flipping out at our techs and pharmacisits? No I do not. I could spend even more time telling you every thing that has happened, but the point is CVS is a chain that does not care about their customers. I am very surprised that I could not find CVS in the Rogues Gallery, because that is the only place where CVS belongs.

If Michael checks again, he'll find CVS in the Rogues Gallery.

I was not able to stop and pick it up as planned and the weekend off meant I would not be back 'til the next week. I called the Lorain CVS 12/15/00 and asked if my prescription could be transferred to their location. The pharmacist on duty (Woody **) advised me that even though I had been taking the medication for some time, since the doctor called it in, it was considered a new prescription and had to be filled at the location it was phoned into. I explained to him what I was taking & that if I waited 'til the following week to pick up, it would mean me not taking it for a few days. He took my phone # and said he would see what he could do.

About a 1/2 hr later he phoned me and verified my information and said he would fill the prescription. I picked up the prescription and continued to take as prescribed. Throughout a course of a week I started having symptoms that were not there before. I became frequently nauseous and extremely anxious & very emotional. I was getting angry over the smallest things and I felt something was wrong. I began reading the information enclosed in my prescription and looking at my "bottle" of pills and realized I had been taking ** for almost 2 weeks. The pharmacist had put a label for a prescription of ** on top of a bottle containing ** and I immediately quit.