CVS Pharmacy Reviews

I went to the pharmacy on my lunch break. I went to take my medicine and luckily noticed it wasn't mine but someone named James **. I called the pharmacy immediately and was told to bring it right back. I explained I was at work. As soon as I got off work, I went back to the pharmacy and was treated as though I had made the mistake. My debit card was charged over $17.00 for James **'s meds. Then they charged $25.00 for mine. And I was told it would be 3 days before the $17.00 would be back on my card. In these tough economic times, this was not a good thing for me.

My mother retired on disability from the state of NH. As such, she receives state benefits for the rest of her life, as well as Medicare. Her prescriptions are handled by CVS/Caremark, though I think Caremark is not very accurate. 2-3 weeks ago, she sent in an Rx from her endocrinologist. She is on ** for her diabetes. Her dosage had been upped to 100U. She heard nothing from them. She was running low, so she contacted Caremark. They told her they could not fill the Rx because they needed to talk to her doctor. She called the office and they called Caremark, everything was in order - or so we thought. Her doctor gave her 5 days' worth of medication to get her through.

The CVS in Chatham (pop 1200) suffers from lack of competition. There is always, repeat always, a little something wrong when we try to fill a prescription. They often do not have the medication. They do not leave messages by phone. "We can't discuss prescriptions on answering machines" is their excuse. Well, they certainly could say, "This is CVS. Please call us back." The fire drill is always the same. One goes to pick up the medication, is told that it isn't there, we ask them to phone the doctor, they phone, then discover the doctor did indeed call in the Rx, but they didn't have it. Then, they either go and get it or have us wait up to 5 days to get it. However, they never, repeat never, attempt to get the medication from another CVS unless we are standing at the counter.

On 7/22/09, I was diagnosed with shingles on my eyelid and was prescribed ** 1% eye drops by my ophthalmologist. After seeing my ophthalmologist, I went immediately to CVS Pharmacy and had my prescription filled. I was instructed to use the drops every 3 hours to prevent the virus from entering the eye itself. If the virus enters the eye, loss of vision can result and the virus never leaves the eye. On 7/25/2009, I noticed that the expiration date on the bottle read 04/2009. The eye drops had expired 3 months ago! I had been using them for 3 days! I saw my ophthalmologist on 7/22/09 and 7/24/09 and am scheduled to go back on 7/30/09. I don't know if the medication was effective or if it harmed my eye. CVS did give me a new bottle of drops and I still have the old one that expired.

I take 150mg of ** 5x/day. The prescription was filled for 300mg 5x/day (double my usual dosage). As I was filling it at a new pharmacy, I didn't worry about the different color of the casing. I took it for nine days before I realized and had terrible side effects. I'm a stay-at-home mom and although no monetary loss occurred, I was extremely unstable. Obviously, the ** treats my bipolar disorder and the mood cycling returned almost immediately along with physical side effects (severe tremors in my hands and tightness of chest, neither of which has much improved after almost a week of weaning off of the pills, under my doctor's direction).

I went to fill a prescription for ** 8mg (x30) on 7-10-09 and when I got home up in North County San Diego, Carlsbad, I discovered that I had someone else's prescription. Not only did I pay $240 and fill it far from my house (near work) but they made me drive down there at 10 p.m. to get it. They should have at least filled it near my home. The most alarming thing about this is that if the person who my prescription got switched with had taken it, they easily could have died! I was offered nothing, not even $5.00 for my trouble! They told me that to avoid further complications, I had better come right then, at 10 p.m. My husband had to drive me and we had to take my young son. What if I couldn't afford to drive all the way back down south or what if I was sick and had to take it right then? What if the other guy had died, trusting that he was given "his prescription"?

My husband dropped off my prescription on 7-13-09 at about 2:00 pm. There was a discrepancy finding my name since it's hyphenated. Fine, he drops it off and they said 30-45 minutes. Then he goes back an hour later at about 3:20pm and the CVS pharmacy girl tells him it's not ready and to come back. We go back at about 7:15 pm. Again, they cannot find my name due to my name being hyphenate. She looked it up and she said they do not have my prescription that they would need to order it. I asked her why they didn’t inform my husband the first time he was there so we wouldn't have to come back. All she said is, "I don’t know." So I asked her if another CVS has it and she called. She said that they ordered it and they will have it tomorrow. She will call after 11am to confirm it is in.

I placed an order for prescriptions. The order came back all wrong and I was charged incorrectly. I contacted the doctor to make some notes on a correction prescription for follow up and then the avalanche started! I keep receiving tons of medication and they keep charging us. It never stops. I contacted their corporate office and sent in copies of all documents for help and nothing! I think the thing that infuriates me the most is that when I was working with the customer service center, no matter how hard you try and get a regional manager that oversees their service center, no one will give you a name other than the team supervisors that you want to complain about! It's a nightmare dealing with these agents and their supervisors!

On 5/30/09, I had my prescriptions set up on the auto refill option. My parents, who live in Ohio, got a call saying my prescription was ready. I have not lived in Ohio for 5 years and have asked for my contact to be changed multiple times. When I went to my local CVS, where the prescription was to be ready, it was not. It took 45 minutes to refill it, which is okay, but the auto refill option obviously doesn't work (nor does asking contact information to be changed). On 7/3/09, my parents again got a call saying my prescription was ready. It being a holiday weekend and having enough pills to get me through until Tuesday, I stopped by the pharmacy Tuesday. The staff member gave me one prescription and I said I had two. She looked up the other and said I needed an authorization as refills were out. She said CVS faxed the request on Monday, but had not heard back from my doctor.

My 10-year-old daughter was prescribed **, she has been taking this medication for 6 months at least. I went to the drive-thru pick up location to get her medications. First, they did not ask for my signature and when I got home, I opened the medication because it was a new strength and I read the medicine information packet that comes with the prescription. They had given her ** instead. This medication is for Parkinson's and restless leg syndrome. She is only 10. When I called the pharmacy, the lady told me it was a new generic for **. I told her that my daughter is on a mood stabilizer not on something for Parkinson's. I went back up to CVS and retrieved the right medicine. Also, on the paper it said, counsel new drug and nobody asked if I wanted to speak to the pharmacy.

I have had nothing but trouble with this staff. My doctors issue 3 to 6 months scripts that are faxed or delivered to the store, only to have to be contacted each month for a renewal as previous paperwork is not inputted into the system. I have had wrong drugs and needles issued to me and lost looks from the pharmacist when I bring things to either their attention or back to the store. The staff is constantly losing or misplacing refills when they are finally available and I have spent above 30 minutes waiting for things to be found or refilled. I have been issued the same drug in a month due to paperwork mishaps. Have they ever heard of overdosing? I am treated like a ** when I state something is wrong and the attitudes only become more vial when they realize they were in fact wrong.

It has not been just one incident but many and despite my doctor’s recommendations to change pharmacies, I have just become accustomed to using this chain. I left the Bremen, GA store on Alabama Ave., because they filled incorrectly 3 of my RX’s with unknown meds. Another time, they gave me someone else's meds and I didn't realize it until I got home. Also, they were caught abusing the extra care bucks program. When I reported them to the area manager, the whole store staff seemed to know me when I walked into the store. And believe me, it was as close as I want to come to the public tar and feather punishment.

After a doctor's visit with my 4-year-old daughter, we dropped off a prescription for an oral antibiotic and ear drops. This was at 1pm. This oral antibiotic is very important because my daughter is scheduled for outpatient surgery in a week following a round of antibiotics. When we returned at 4pm to pick up the prescription, the pharmacy only gave me the ear drops and had no clue that I had 2 medications to pick up.

On June 15, 2009, I went to CVS Pharmacy on 264 W. Boylston Street, West Boylston Mass to the drive-thru to pick up my 4 year daughters prescription for **, which is used to control and prevent symptoms caused by asthma. At the same time, I was told that another prescription **, which is also used to control and prevent asthma, was also prescribed for my daughter. But it wasn't available at the time and that it would be available the next day. I told the cashier that the doctor only prescribed one medication not two.

My husband, who is epileptic, had been stable on his medications for nearly two years when CVS ignored his neurologist's orders to dispense his medication as written and gave him a generic substitute. As a result, he had a seizure and damaged his nose so badly that it had to be corrected surgically and now experiences auras and absence seizures regularly.

When I signed up for CVS pharmacy, I put in all caps at the bottom (under the additional comments section) that I could not have generics and to fill brand name only. I am on routine meds **, and those 2 always need to be filled with the brand name since generics don't seem to work for me.

I dropped off two prescriptions on 4/24/09 for two different children. I went back the next day and was told they had one ready, but the other could not be filled until the 27th due to insurance. So I waited until the 27th, went back to obtain the one that was left, and they then told me it needed a pre-authorization from the doctor. They said they would call the doctor for me, and I asked them why it had not been done in the last three days. They did not have any reason, but offered to call them for me. I said I would be back again later to get it.

I dropped off my prescription and, 15 min. later, they gave me some lady's. I took it back; they apologized, gave me mine. I left.

I dropped of 3 prescriptions on Wednesday, April 8, 2009, and gave the clerk my new insurance. I came back 3 hours later to pick up my prescriptions and they were not ready because they said I did not have insurance. The pharmacist called the insurance company and said, "No one answered. We will call you tomorrow and let you know that it was filled." It is now Saturday, April 11, 2009. I called to see if my prescriptions were ready because no one called me back. Only two were ready. They said I only had dropped off two prescriptions.

For the second time, this pharmacy did not notify me (the patient) that there was a problem filling my prescription prior to my arrival to pick the prescription up. So when I arrived, thinking I am purchasing my medicine, they tell me, "Sorry, you can't get it." This happened this time on a holiday weekend, so the doctor's office was closed and I was unable to be in touch with the doctor to rectify the situation. To add insult to injury, the pharmacist insinuated that it was my fault this problem was occurring!

I had gone to the CVS pharmacy to get a prescription for 15 tablets. I went home and realized there were only 13. These are fertility drugs, and I'm on a strict time frame as to when and how many to take. The pharmacists there barely spoke English, which did not bother me as much as the fact that 2 of them can't count (they said they double check the numbers)! They gave me the missing pills, but were of course assuming I had lost them. The manager said, "Uh huh. Okay" when I complained. Bright individuals there. How can they make any mistakes with prescriptions! It wasn't until I Googled them that I realized how common it was. I will obviously not use the pharmacy again.

On October 3, 2008, I had major surgery on my neck and skull. I was released from the hospital on October 6, 2008. On my day of release, my husband searched all over our town of Mount Airy to get my pain medication filled. Nobody had it. So he ended up at a CVS in Damascus. They said they had what I needed. My husband went, came home and I took the medication as directed. My medication was supposed to be **; take every 3 - 4 hours as needed for pain. But what I really got was ** with the same directions; take every 3 - 4 hours. Well, by October 9, 2008 I was so sick that I called my doctor to ask him about my medication and that is when we discovered that I was given the wrong medication. With the ** I should of only taken about 6 pills, I took 19. I called the Damascus store and they told me they did give me the wrong medication and could I bring the bottle back. I said no, but no one offered any reimbursement or said they were sorry or anything.

I suffer from prostate problems that seemed to be under control. One of the drugs I take is **. Last month, the usual heart-shaped white pills were delivered in round blue. I took them for three days (because I was assured it was identical medication) and my symptoms all re-appeared. After calling the pharmacist, I was told they had purchased the drug from a different generic manufacturer and would return me to the old ones. My symptoms disappeared. This week, they did it again. I have been up for four nights, and they tell me they can't get the white ones unless you want to pay $60 instead of $15.

I gave the pharmacist a prescription to be filled, and he gave me the WRONG drug! If I didn't realize the error I would have taken it. When I called him, he admitted the error, and told me he'll exchange it for the correct drug. But he was very incompetent to have allowed this to occur.

On May 27, 2008, my son's pediatrician prescribed ** in a liquid form for him. I took the prescription to CVS and since this product had to be mixed, I returned after 30 minutes to pick it up. Mr. ** was the person working behind the register at the time when I asked for my son's medication. He took the label off the bag that it came in and put it in the signature book and I signed next to it. It was my medication. He put the empty bag in a shopping bag containing other products that I purchased and took the slip on the front of the bag to the pharmacist to mix the medication.

I tried to fill a prescription with this pharmacy. When I picked it up, it looked different from the month before. I should have counted but I was sure pharmacies are super careful with controlled substances. As I was taking the medication as directed, I was sure I was shorted. I counted them out & I was short 30 pills. I called the pharmacy to explain this to them; one person told me it could happen but to call back to speak to the manager. When I spoke to her, she said it is not possible & that there was no way I was missing 30 pills. Having chronic pain, it is a big deal to be short medicine for 7 days (4 pills/day).

I was discharged from the hospital on may 22,08 and my wife to my prescription to the cvs to be filled when she picked it up she noticed that it was the wrong medication .

I went to fill a prescription for my mother and was only given a partial prescription. She took the medication for three days. On the fourth day the pharmacy called to ask what color the pills in the bottle were. She asked if they were green pills with an M and I said yes. She then asked me to return the remaining pills and bottle. After returning from the pharmacy, I looked on the medication receit and noticed that it describes the pills as being pale yellow, round-shaped and imprinted with 347 on the front. I realized that my mother had taken the wrong pills for three days.

My doctor increased my ** Rx from 5 mil. to 7.5 due to the severe pain I've been in for a couple of weeks. Friday April 11th I got the new Rx filled and instead of 7.5 mil. the pharmacy filled a quantity of 125 pills as 10 milligrams NOT 7.5. On another Rx (**) this was a while back and I thought there was nothing I could do about it, I'm allergic to dyes & fillers so it's always a chance with a new Rx, I had a severe reaction to one of the generic forms of **. So my doctor had been adding **Name Brand Only** for over a year when a CVS pharmacist told me I wasn't getting the name brand, my insurance covered the generic and that's ALL I was getting from them.

I called in to refill my prescription of ** yesterday and when I pulled up to the drive-thru pharmacy pick up, the pharmacist asked if I could come inside to talk about my prescription. I told him I could not because I had a newborn infant and a toddler in the backseat, so he just told me that the dosage that my doctor prescribed to me was only 50 mg, but they gave me 100 mg tablets. So I've been over-medicating myself for the past month. It says right on the bottle that you aren't supposed to breastfeed your baby while taking this medication unless you talk to your doctor. Well, she told me that the dosage was so low that it shouldn't pass into the breast milk. Well, I wonder if she would have said the same thing had she known I was going to be taking 100 mg tablets!

I was givin the wrong rx. I was also given a dangerous amount, and now I am having physical problems, that have injured me and could possibly still be fatal. I had seizures, infections, and dehydration. I don't want to be another stastistic. The rx belonged to someone else, I took it untill it almost was empty before I saw a different name on the label.

On 11/29/07 I filled a 7-day prescription for ** which I have taken for the last 6 months for anxiety. This drug has improved my way of life and my well-being. When I started taking this drug 6 mos. ago I was miserable and constantly depressed. Now that I have taken this my life is wonderful. This 7-day supply was supposed to be ** but actually turned out to be **, an E.D. medicine. Now I have been without my rx for a week and I am in pain and miserable not to mention that the ** should not be taken by a person with high blood pressure which I have. This could set me back months in my rehab. Also I was embarrassed walking around a toy store with my son and having something suddenly come up!!!

I had several prescriptions to be refilled so I used their automated phone system. I was to pick up two orders of **, one each of **. ** hadn't been filled at all. The two orders of ** had been filled and then given to other patients. The order of ** was double filled (I was given 60 pills in place of 30), and the order of ** was filled with **. I had been asked a month earlier to call in the orders early as they don't normally stock these drugs, even though they are for a chronic condition and must be taken every day without fail. I did as I was told and the order was still placed incorrectly. CVS seems to be able to stock drugs for chronic conditions like diabetes yet, for HIV, they have difficulty. It makes one wonder if this is an act of discrimination.

My 17-month-old daughter was prescribed ** for her acid reflux and the doctor faxed a typewritten rx to the pharmacy at CVS. 0.5 mL of the medicine was supposed to be given to her three times a day. The pharmacy printed the label to say 5 mL three times a day, ten times the dose she was supposed to be given. I did not know there was an error and gave her the medicine as instructed on the bottle for 6 days.

My doctor gave me a prescription for the prenatal vitamin Primacare One. I dropped off my prescription at the CVS pharmacy (location #2769) in Brooklyn, NY. When I returned to pick up the prescription I was instead given prednisone.

I filled a prescription on 10/16/07, for ** 0.3% eye drops at the above CVS Pharmacy location. Once I was given the prescription I gave one dose to my 2 year old son. Later that day I was reading the prescription carefully to see how many times per day the drug was suppose to be administered. Upon further review I noticed that I was given ** 0.3% EAR DROPS instead of eye drops. I then call another CVS Pharmacy to see if this was safe. I was informed that it was not the correct substitution. I was then told that I should stop usage immediately and contact the original CVS Pharmacy first thing in the morning.

On August 23, 2007 I went to the dentist for a toothache problem. I was give a prescription for ** for infection and ** to ease the pain. I took the medication as prescribed by my dentist for two days and felt no relief. I continued to have pain and major swelling started to occur in my lower jaw. I also was sleeping more and more, and my heart was racing all the time. I asked my mother to take me to the emergency room because there was no relief.

My wife went to CVS Pharmacy to have a prescription filled for my 4 1/2-year-old son. When she went through the drive-thru, she received the worst customer service. That is another story. Anyway, when she got home, she was about to give him the 5ml dose and realized the prescription was in raw form (a powder). We called the pharmacy inquiring about the substance in the bottle that should have been in a liquid form and the tech said to just add water. I said that is ridiculous and asked to speak with the pharmacist and she said in a rude manner they made a mistake, it was too busy, employees called in sick, and that a new coupon was out making them really busy. She said they were overwhelm and super busy, as if their mistake was my problem. We took pictures of the bottle before and after. They could have made my son really sick.

On September 7, 2007 around 5 pm I took a prescription to CVS pharmacy to have filled for an eye drop which was prescribed by my doctor. The box read put a drop in the left eye every 6 hours since my eye was sore I came home and put a drop in at 6 pm, At 9 pm when going to bed, I looked to see if there were any negitave reactions as I was going to put another drop in at 12 am. I then saw the paper said for ear use only.

My son has been taking the same medication for several years. I always have it filled at cvs so they have his records. They filled it with the wrong dosage. I called cvs and they told me they messed up. This could have been severe. They have also given my son's Rx to another child by the same name in the past that is 5 yrs. younger than mine is. Their response then was that it happens more than people realize.

My doctor faxed in my two prescriptions to CVS. The Pharmacy said they were never faxed over. I called my doctor and was transferred to a nurse and told her my predicament. All she could do was call in a 7 days supply. When my doctor was available, she refaxed them my prescriptions. At this point, I have had to make TWO co-payments and two trips to CVS for one month’s supply of my medications instead of the ONE co-pay I should have only had to pay and one trip if CVS hadn't lost my faxed prescriptions.

I was issued a prescription by Dr. ** for ** (which I have been taking for about 2 yrs). CVS filled it with **. I took it for about 9-10 days and I was light headed, dizzy, vomiting, a upset stomach. Please have someone contact me. I have a copy of the PRES. and both containers that contains the wrong and correct PRES.

Mr. ** filled a prescription of ** 125mg/5ml suspension tec for Bryn **. The instructions for the medicine stated to Take 3 teaspoonfuls by mouth twice a day for 10 days. According to the prescription written by doctor ** at Austin Regional Clinic, the label should have read Take 3 ml by mouth twice a day for 10 days. Due to the negligence our daughter, who is 17 months and 21 pounds, received 5 times the amount prescribed (12ml too much). She received the increased dose three times before the error was caught, once the night of 5/29 and twice, day and evening, on 5/30.

Filled my script for thyroid medication ** (generic) .125MCG 1/day. Noticed a color change from orange pill to gray. I looked at pill and both had the same letter M on one side and the old orange ones had L-4 on it, the newly filled grey ones had the same letter M but L-10 on it. Both bottles showed all the correct, identical dosage of .125MGC. I called the pharmacy to check and she said that my last script was filled at another store and sent over to them, and it was filled incorrectly. So for the past month I have been taking only .025MCG of my meds instead of the correct .125MCG. The pharmacist assured me this was probably only for just this one month. She said she would refund my copay, and apologized.

CVS Pharmacy, 3071 Centreville Road, Herndon, VA., filled two of my prescriptions on the same day: **, a sleeping pill and **, a daily anti-cholesterol. Both pills are white and small. CVS placed the wrong pills in the wrong bottle.

A Streoid medication was prescribed for my 3 year old son. The bottle dispensed by the pharmacy stated take 3 teaspoonfuls twice a day for four days. It should have read take ONE teaspoonful twice a day. I called the pahrmacy after I had given him his first dose and asked the pharmacist to read the prescription back to me..She read it back to me as one teaspoonful and admitted to an error on their part. Had I not called and questioned them, my son could have been really hurt....Thankfully, I questioned.

I was given the wrong dosage prescription by an admitted unsupervised 6th year intern at the CVS pharmacy. The prescription from my doctor was written for a 25 mg dosage of a medicine but I was given a 50 mg dosage. Because the medicine had been prescribed as a result of surgery Id just recently completed only days before I had no history with the medicine. I thought I'd read the label on the bottle incorrectly by when I opened it to check its contents discovered that the pills were pink rather than white as had been described to me by my doctor.

Wrong dosage on a medicine. Was almost 3 times more than the prescription. Meds taken for a week. Effected sleep, work and became depressed.

I go to CVS pharmacy for all of my prescription needs and I have placed my trust in them for my medication to maintain a healthy life. Yesterday, I picked up my prescription of ** 100 mg up of 30 tablets. I take this pill every evening and have been taking this for over a year. At 11:00 PM, I went to take this pill, but it just did not look right, but being CVS has labeled other prescriptions with a small yellow tag that states that a pill may look different than the past prescription, I almost took it for granted that it perhaps was just a manufacturer change.

My daughter, who is seven years old, was prescribed ** 400 mg chewable tablets. The pharmacy dispensed two boxes of ** taped together... However one box was 200 mg and the other 400 mg. When I realized this mix up two days later, the pharmacist was hesitant to give me the complaint dept. phone number. He stated we will give you a gift card and refund your money when you return for the additional box of 400 mg. Needless to say, I am filing a complaint with the supervisor, as well as with CVS. Mistakes of this nature should not occur.

Prescription Error by CVS (Garth Road, Baytown, TX location). I provided this store with my Doctor's written prescription on a drug for .2 (POINT 2) Percent of ** and was, instead given a tube of (FULL) 2%! (It should have been a blended Cream and not Full-Strength!!) ** is normally used for patients with Heart Arrhythmia (It increases blood flow by relaxing blood vessels) but, in my case it was being tried to help a non-healing fissure in my rectum. Not noticing label the mistake, I followed orders to apply 3 times daily... with horrible effects! At Full-Strength, ** causes EXTREMELY SEVERE HEADACHES and HEART PALPITATIONS, Particularly in someone who does not have Arrhythmia! Because CVS never confirmed (by Phone as is their POLICY) the correct Dosage/Prescription with my Doctor I Suffered BOTH Debilitating Headaches and Heart/Chest Pain!!

A prescription that I filled was placed in a bag with a precsription that my father filled. Neither of us knew that the other had even filled a prescription. We have learned from experience to check the name and address on the bag very carefully because CVS has given us the wrong prescription bag several times. He checked to be sure it was his name and address, so imagine his surprise when he went home to find my birth control pills instead of his prescription. Luckily the container looked unusual to him so he know that there was a mistake.

My Endocrinologist prescribed a new drug for me to try... ** 25mg, the recommended dosage for people with severe renal insufficiency. On January 16th the Rx was pulled from the shelf by pharmacy checker, Sally **. It was processed and given to me by Dick **, Pharmacist in Charge. I called the pharmacy on January 17th after I discovered the Rx was filled for 100mg. I had already taken two doses, one on the 16th and one on the 17th. I spoke with Pharmacist, James ** and he confirmed that the Rx was filled for 100mg. He stated that this would not be harmful as most people used 100mg anyway...and that he only had 100mg in stock.

I went to CVS to get my prescription for ** refilled. They gave me the wrong drug. Instead of giving me ** they gave me an old lady's medication to treat urinary urgency that starts with a V. When I took the medication back they apologized and gave me a refund.

My son was three. He has acid reflux and other gastric problems. He was having stomach cramps so the nurse practitioner that he sees called in **, an anti spasm medication to our pharmacy. This was a new drug to us. We had been having bad weather in our area the two days prior to the incident so they were out of a lot of medications. They were out of the medication but the pharmacist gave me a small bottle and told me it was three doses and would get me through 'til the next day and to give him 4ml, he even showed me on the syringe. It is taken 20 to 30 min before meals so I gave my son the 4ml dose and he ate and played then went to bed no change.

I have had so many problems with CVS pharmacy, the most disturbing was about 2 weeks ago when I picked up my prescription. I opened the bag before leaving (luckily) and noticed they had substituted my prescription (anti-depressant I have been taking for 3 years) for another medication. When I asked why they had done this they claimed that they had spoken to my doctor and asked his permission to fill it with another medication that would be covered under my insurance.

I got some perscriptions filled and came home and was gonna give my son his, and my husband noticed that it could not be for our son. it was adult medication and they were not for him. i called the pharmacy and a lady answered and i explained to her what had happened, all she could say is oops. and hold on. then the pharmacist got on the phone. he was so rude and said and acted upon his words that he did not care. remarks were made, what do you want me to do, jump up and down? and say sorry?

I picked up a prescription for my husband Harold ** on 12/17/06 for ** a diabetic medication in the form of a pen. This was the first time purchasing this drug newly prescribed by his physician. I got the drug home and being a new drug I read the cardboard box that the diabetic pen came in. There was a red statement that I could partially see next to the pharmacy label that read if seal is broken contact your ph. It clearly looked to me as though the metallic seal closing the carton had been lifted up, not necessarily broken, but lifted up. I then noticed two small white tabs such as could be purchased at any office supply store clearly holding the carton flap closed.

Pharmacist error - gave me another patient's prescription which was three times the dosage prescribed by my physician. I discovered the error after I had taken all the medication. I have continuing medical problems as a result. I have been unable to continue my work as a specialized foster care provider for special needs individuals and had to give up my client, lost 40k tax free annual stipend, plus continuing pain, lethargy and illness.

I dropped off a prescription on Friday and was told it would be ready on Monday. On Sunday they called and said it would not be ready until Thursday. I explained that Thursday would be too late for me. So I asked them to call the doctor to approve a substitute. They said it would be ready on Monday. I picked up what I thought was my prescription at around 5 pm. I questioned the woman at the drive-thru window why it was so expensive. She said it's what the insurance company agreement was. At 8 pm I was just about to take it and noticed that it was heart medication and not cold medication.

I was prescribe a medication for pain in my arm. The CVS pharmacist gave me someone else's medication. It was anti depressant called **. I was in so much pain that I didn't realize that the medication was for someone else nor the young lady ask me my name. She just said "sign here," and gave me the medication. I have a lot of health problems which one is a liver disease and ** shouldn't be giving. I was very sick the night I took it and was frightening to think I could be sick from it.

My son received a prescription from his dentist for ** 250mg. After taking the prescription to the neighborhood CVS, I thought that everything was okay. After several days I noticed that my son not only had someone else's meds, it was 400 mg. I spoke to the DM of CVS for my area and he offered me a measly $750. My son was vomiting, lethargic w/ severe diarrhea. He also experienced a fever on one of the days that he was ill. This went on for over a week and a half. Can someone please assist me.

After 6 days my daughter was done with her medicine. Three of us still had medicine that would last 4-5 more days. She began getting sick again on 8/13. Stayed home from her 3rd day of school because of a fever, sore throat, and congestion. Contacted the pharmacy, they told me the medicine was not filled correctly. Called the CVS on 8/14 they have not stated it was filled wrong. They suggested I measured it wrong or gave her medicine to someone else. They are refilling the medicine at no cost to us, but what about the affects on our daughter? Will there be any? We do not know.

CVS Pharmacy has made several mistakes that have made my life feel like a minefield, when taking my medicine. I was given my fathers medicine and took one before my ex-wife read the container and realized that it wasn't my prescription. They have also given me the wrong dosage of my breathing medicine. I am suppose to have 600mg of it daily according to the written prescription, and was given 30 tablets @400mg the pharmacist told my ex-wife (she picked up my prescriptions)That it was supposed to be 600mg per day. I was given only 30 tablets not enough to cut in half some tablets to make up the difference to 600mg, and last out the rest of the month.

I was given my father's medicine and took one before my ex-wife read the container and realized that it wasn't my prescription. They have also given me the wrong dosage of my breathing medicine. I am suppose to have 600mg of it daily according to the written prescription, and was given 30 tablets @400mg the pharmacist told my ex-wife (she picked up my prescriptions) that it was supposed to be 600mg per day. I was given only 30 tablets not enough to cut in half some tablets to make up the difference to 600mg, and last out the month.

My doctor specifically states in my prescription to provide a 30 DAY supply of ** for my sleeping problems to be taken one pill EVERY DAY. When I go to fill my prescription, CVS only gives me a 16 day supply with the note to take the medication EVERY OTHER DAY. It is not of my knowledge where a large scale pharmacy chain can dictate, decide and overwrite what a licensed physician prescribes. My doctor SPECIFICALLY says to dispense a full 30 pills... What can I do to stop CVS from doing this?

Someone in this pharmacy gave me 80 mg capsules of the anti-psychotic ** instead of 60 mg **. I assume the pills were 60 mg because that is what my psychiatrist wrote on the RX I dropped off and that is what was printed on the label of the bottle I picked up from the pharmacy after waiting around (there is never really a line at their counter, just general, unnecessary chaos that delays everyone trying to take care of their prescriptions) for 40 minutes and one day, since I had come in the previous day to pick up my medications (since the person I talked to on the phone before I came to the store told me my prescription was ready), when I looked at the pills, and they looked different from the ones I had been taking, which were 40 mg samples of **, I did not have time to go back and wait to ask the pharmacist if these were 60 mg ** for certain. I decided to trust the label and the pharmacist whose name was on the label.

I have a Herniated Disk, which I take ** 60mg once a day for the pain. It is a slow release **. All pharmacies here in Wallingford were out and I needed to fill my script, but CVS in Meriden was only place that could fill it that Day otherwise I had to wait anywhere from 3 days to a week at another pharmacy. I had been taking my pills all month, noticing more pain than usual and very uncomfortable nights.

On several occasions recieved a prescription for a controlled substance that was missing pills. When I confronted the pharmacy manager she stated that 2 pharmacists counted the prescription. I find it hard to believe that not only one person but 2 people can not count to 30? This has happened at other CVS pharmacies in the past.

My son had a tonsillectomy surgery on Monday Jan 23rd . I had taken the prescription from this CVS store in Manalapan. On the prescription it said the dosage is 2.5 tea spoon. So, I gave my son 2.5 teaspoon every 4/5 hrs. which was a much higher dose then the doctor prescribed. I called the CVS that same night about this after one dose and the lady assured me that they will fix this first thing in the morning so I was staying safe by giving him much less dose though in pain.

I have high pressure in both my eyes (27). Dr ** Jacksonville FL ** had me on ** in my left eye and ** in both eyes. I had the ** refilled approx three weeks ago. I called in today to refill and found I had gotten the wrong medicine. I was given ** instead and used it for this three week period before finding the error. I contacted Dr ** office and talked to his nurse (Lee) and he told me to immediately discard the ** and get back on the **. He was very upset with CVS and said my pressure in this eye would be dangerously high. Today 1-20-06 I am now back on the **. I have a appointment with Dr ** on 3-13 06. I explained this to CVS and they admitted the error. I was given the correct ** at no charge.

I went to pick up my prescription they had filled. The following day I was sick, dizzy and having fainting spells. The nest day I recieved a call from the Pharmacy saying they gave me the wrong medication! They said they were sorry and I will get my refill free. This could have been a disaster had I wrecked the car while driving. Or fell down a staircase.

The month of March 1, 2005 I was given the wrong medications in my bag with my name on it but someone else's pills. If I was a person who could not read I would have taken the wrong medication. April 2005 I went back for my medication once more. This time I received a slip statement for ** but it was not in the bag with the other medication. The pharmacy would not give me my medicine because I did not check the meds until I was walking out of the store and not in front of his face. I take ** 5mg and cannot take off name brands and has had this ok'ed by my insurance (due to my mitral vale replacement), but the pharmacy said it was not ok'ed? I had received ** for five refills but he refused to give it to me the sixth time. I need my ** but as I have already stated it was not in the bag with the other medications. I cannot get it because it is stated I already have it. My insurance is being billed for 2 medications which I do not have.

My Grandson was diagnosed and given a prescription for medication for ringworm. My daughter (Cristina **) picked the medicine up and brought it home. The pills were too large for my 6 year old Grandson Daniel ** to swallow. Thank God she didn't give the medicine to Daniel. The pharmacy gave her ** which is used for different forms of arthritis - an anti inflammatory and the medicine was given to the wrong Daniel **. It was meant for someone with the same name. Thank God My Daughter didn't give it to him. The side effects mentioned, as I looked it up, showed that it could've killed my grandson. He is only 6 years old and what he should've been given is ** - a cream!

In January 2004 we purchased a drug called ** 500 mg, quantity 14. It is a very popular antibiotic, we were told by our oncologist. We purchased it at CVS in Manomet. We paid $86.93. In August 2004, we filled a prescription for the same drug except it was for quantity of 10. Same 500 MG. This time we went to Walmart because we now have a discount card from The American Legion. It does not discount all drugs, so we had to wait until it was rung in at the register to know if we did qualify for the discount. In the meantime, the clerk quoted us a price of 18.54. When she rang the sale on her machine we were entitled to the discount. It came to $7.00. Quite a difference, don't you think? We went back to CVS with both sales receipts and asked "How COME???" Oh, they said, "we will investigate". The answer we got days later was, "Sorry".

I live in Wise, VA. I have a workers comp-related back problem and my comp physician is located in Winston Salem, NC. I was in NC on the 6th of Aug for a discogram and CT scan. Due to pain and the four-hour drive back, I was unable to travel to Wise that afternoon. I was written 2 prescriptions -- one for pain and the other an antibiotic because my physician informed me that discs are very susceptible to infection and I was to start them immediately.

I called in my daughter's medicine for a refill on Saturday and went to get on Tuesday. They said that someone on the day I called it in picked it up at 9:59 that night. When I asked them to check the sheet you have to sign for, they can't find it. So now someone has her medicine with the refill number and no co-pay and can call in refills. They were no help to me at all.

We have a child who has severe asthma and needs medication to breathe, otherwise he turns blue and a trip to the emergency room is likely. We ordered the renewal on his prescription 3 days before we would run out of the old presecription. We went to pick it up and the people on the counter informed us that we couldn't get it because they hadn't been able to contact the doctor (they didn't call us to tell us this problem, but most importantly the doctor's records show they never called the doctor at all).

My wife was given the wrong perscription for my son. The pills given to her were alomost double the dosage on the prescription from the doctor. Only when she was giving them to my son did she notice they were slightly different from the previous ones he had been taking. Upon closer review it was found that it was the wrong perscription. She returned them to CVS, they acknowledged the error, appologized and gave her the correct perscription for free. The results could have been quite negative if my wife wasn't so attentive.

I myself have used CVS for prescriptions but have stopped due to the fact that I have received the wrong medications on several occasions. I am a diabetic and received high blood pressure medication and did not know this until when I got home to take it, noticed it looked different. Thinking that maybe the drug itself may have changed, I called the pharmacy and was then told what it was. That is just one of the few occurrences. (There have been times when I see the pharmacist eating while filling out prescriptions.)

Last Friday, I called for a refill scrip for my mom -- requip for Parkinsons. This CVS tech told me I would have to call the scrip into another CVS other than Dearborn Heights. I told them that you should send someone to pick up that medicine and bring it to this location. "Oh no, you will have to pick up the medicine," he said.

I went in to pick up 4 generic ** capsules which I need as pre-medication for dental procedures. I was charged $ 9.99. I asked the cashier why the prescription was so expensive considering the fact that I only received 4 capsules. She said I needed to speak to the pharmacist. That was when I was told that CVS is allowed to charge a minimum of $9.99 for any prescription. I asked if the charge would be less if it wasn't processed through my insurance and I was told $9.99 is the lowest I will pay for any prescription there regardless of the cost of the drug. This must be a new policy because I know that I have paid less for prescriptions than $9.99. Generic ** is probably one of the cheapest antibiotics out there - why am I paying $2.50 per capsule? I had a dentist appointment and did not have the luxury of taking my script back and find another pharmacy who charges actual cost. I think they should have told me before the script was filled.

Wed 5-12-04 my husband went by the doctor's office & picked up 2 prescriptions - one for each child (Sam & Carly). Since the one for Sam is a controlled substance for ADD, it has to be picked up and not called in. He was to drop them off at CVS drive-thru on the way home. Saturday 5-14-04 I am out running my errands for the day, stop by to pick up the prescriptions and they do not have them in the pickup basket. I told them I was pretty sure my husband had left it on Wednesday. They checked the computer for Sam ** and advised they had not filled anything for him since April. Since his prescription is done each month for ** for ADD that would be correct. They had no record of filling them.

My six year old son has been on reflux medicine and we refill every month with CVS. On 5/9/04 my husband gave my son his medicine after receiving the refill earlier that day, but this time my son was screaming that it burned his tongue and tasted horrible. I went to check the pill, and it was not the same as the last 2 years. The pill had 20 mg's on it and my son only takes 10 mg's of the generic form of **. It was 10:00 pm and the pharmacy was closed and I was in a panic as it could have been any kind of pill. I called poison control, and it was **. They said that he would be fine, but if I had not known what the pill was supposed to look like, he could have been taking ** for 30 days, or worse yet, it could have been a heart medicine and killed him. This is unacceptable.

My wife & I were on vacation on April 22, 2004. I needed 2 prescriptions refilled and went to the CVS on Merritt Island. I needed ** and ** refilled. I get my prescriptions at CVS in Michigan so we thought it wouldn't be a problem getting them refilled in Florida. The pharmacy assistant told us this CVS was brand new & they would refill my prescriptions but it would not be covered under my insurance because they were a separate corporation. She also said these 2 refills would cost almost $300.

On refilling a prescription for pain, the bottle didn't look filled as the prior refill had. Sure enough after counting, I was 12 pills short. This month when I received my refill I counted again and was short 8 on this one. Two of my grandchildren are ADHD. One receives **, the other **. My daughter counts the pills on the counter when she gets them. She said the pharmacy people get upset about this, but she has found a shortage of pills before. I read about this before in a magazine, but never thought I had the need to count, that I could depend on my pharmacy. Needless to say, I have filled my last refill with this pharmacy. Others will be transferred to another and I will count them.

On 4/9/04 I had my doctor call in a prescription at CVS for the migraine medication ** 10mg. I picked up the medicine, drove to another store to pick up a few things. Before going into the store I took out the prescription and noticed that it was a generic brand, which my insurance encourages. I started to read the insert that is provided with the prescription because I had never gotten generic ** before. As I read about ** 10mg; brand name **, I said to myself, "what the heck is this!?" The medicine that I picked up was for high blood pressure and stated, among other things, that it was the equivalent of taking two water pills.

My daughter who was four years old had a prescription for ** and the directions on the box told me to give her three teaspoons full for the four days. Well the error was it was to be for 3/4 of a teaspoon for four days. Luckily my daughter is okay but there was a chance that by giving someone the wrong info it could have been a lot worse. I am seeking damages but know for what amount.

On 1/09/04 CVS filled original Rx for ** 20mg. I took medicine for one month. I called for refill when the pharmacist called me back that same day, told me the previous Rx was filled for 20mg should have been 40mg. This is a very serious situation. I also take heart medication and I am very concerned about this pharmacy. My parents are seniors and take between 15-20 medication a day. If this happens to one of them it could be fatal...

They filled my medicine wrong for 5 months, because they did not read that the doctor had increased the dosage, so it took them 5 months to finally do it right. I don't know if my pressure would have come down any lower. The reason I was annoyed was because, they dismisssed it so casually. My question was what if someone else got the wrong medicine and nobody noticed. It might have a lot more dangerous.

Picked up my prescriptions expecting something for knee swelling and was given another Deborah J's prescription for epileptic seizures. I took a dose of the medication because it didn't say anything on the label except take 1/day. Then I began reading the insert that came with it. The pharmacy acted like it was nothing and didn't apologize or anything. In fact they acted like I was at fault.

Doubled my dosage of medication. Prescription read 20M, once a day. Label read 40M once a day and that was what was in the bottle (40M). Did not notice as the pills were of the same color and did not notice that they were larger than what I was taking as we left on a cruise the following day. I continued to use the pills the whole month until my next refill was due. My medication was a generic **. What if it was of a more serious medication and what would of happened had in counteracted with my other medications. I take this for high blood pressure along with thyroid and another blood pressure medication and I also have asthma and take medication for that too. I am also highly allergic to many different things. There is absolutely no excuse for a pharmacist to give out wrong medication or dosage.

My 13-year-old daughter was given the wrong medication and she took it for 30 days. The medicine was in the original package with real name on it and covered with the CVS label with the name of her real medicine she was supposed to get. If I hadn't changed pharmacies to refill her prescription and noticed the pills were different and called the new pharmacy to ask why, what would have happened to my daughter?

When I inquired, I was told my Insurance only covered a one month supply. I asked how much the full RX cost and was told that 45 pills would cost $10.00. At my insistence I gave back the 1-month supply and told the pharmacist to give me the full prescription a 3 month supply of 45 and that I would pay the additional penny.

If I had not worked for over a year building a relationship with this pharmacy and staff, my complaint would not have value. But in spite of the fact I come in every 30 days for a perscription for my 12-year-old, the pharmacy staff is very cavalier about not ordering or taking special measure to assure me the medication is available. I frequently arrive to pick up this medication and either the staff can not find it or has not stocked it. I find the fact that the medication, that must be daily taken, and can only be filled as it is needed, ties my hands. It is important to me and the staff does not take this issue seriously.

I called in my usual monthly prescription of ** 10 mg. medication. It is a pill that is taken in the evening once a day for asthma. I have severe asthma so this along with other medications has been prescribed to me. My husband picked up my prescription due to me being ill and slowly recovering from an illness. Thursday December 25th Christmas Day I went to take my medicine and discovered after opening the bottle that the pills did not look correct. So I looked at the label and it was 5 mg of chewable (FOR pediatric use/patients) of the **! So I took 2 of them so I could at least have my normal dose so I would not be wheezing or short of breath the next working day. I then called them the next morning. They apologized and said "Oh, bring it back we'll give you the RIGHT prescription!"

My brother ordered his meds from this CVS store. He dropped off his prescription for ** five days before it was do to be refilled because of the length of time it takes the store to get it in. He was promised the meds on Monday morning. Tuesday morning he went to the pharmacy to pick them up only to learn they were never ordered. So he had to call the doctor's office hoping they had some. They didn't but were able to refer him to another pharmacy. They were more than willing to fill the script but the problem was CVS already billed the insurance company for meds they never ordered or delivered.

On 11-4-03 I took my 6 year old daughter to see our physician due to what turned out to be an upper respiratory infection. Along with ** for infection, he prescribed ** for her congestion and cough. I distinctly remember seeing on the prescription: "Dispense as Written." I took the prescription to CVS in Whiteville, NC and purchased what I thought to be **. I had to take our daughter back to the doctor on 11-18-03 due to continuing, progressive cough. After a chest x-ray, we discovered that she had pneumonia! Luckily, I had taken with me the bottle of prescription medicine I had been giving her for the cough. The physician was very surprised to see that what I had was not what he had prescribed for her! We had in fact been given **.

My doctor wrote my prescription for an antibiotic for a sinus infection. I was to take two tablets twice daily. The pharmacy incorrectly typed the directions saying take one tablet twice daily. After a few days of taking my medication, I was not feeling any better. Actually worse. I called my doctor's office only to find out I should have been taking my antibiotic two pills twice daily. Because of the pharmacy's error I was taking only one half of the dosage prescribed by my doctor.

Picked up 2 prescriptions which had been called in. Had add'l items in cart, asked pharmacist if we needed to pay for items separately. She showed us where to sign and said take everything to main cashier. Went to main cashier to rang up items until she came to drugs. She we would have to go back to pharmacy line and have those rung up separately. I told her we had followed the pharmacist's instructions and could check out here. She refused, saying again we would have to get out of line.

I had a prescription for ** which is about $13.99 for 300 pills for the generic **. CVS charges a "Minimum Dispensing Fee" of $9.99 for ALL prescriptions. I was not told this until AFTER the Rx was filled and I questioned why I was charged $9.99 for only 60 tablets. I was told that since my doctor wrote the prescription as a quantity of 60 with 6 refills they can only fill it that way which I am aware of. My complaint is that customers need to be told about this $9.99 minimum so they could have the opportunity to have the Rx rewritten by the physicians. Doctors try to save their patients money by writing small quantities and pharmacies are now charging a minimum. Is this legal!!!???

I went in to have a prescription filled for a pain medicine for cystic ovarian pain. The medicine was ** with **. They filled the prescription with the correct medication dosage, etc. But, They put the wrong person's name -- address & even doctor's name. They put the name Juan ** on the prescription. When I notified them of this error they said oh - well he's related to you isn't he. NO, I said I have no idea who this is. I said this is a very dangerous error to make as this is a narcotic medication. They said oh, well we had a floater in here - she must have mixed it up. That was the extent of the conversation. She was not shocked or surprised - or even apologetic! She sounded like this was a daily occurrence! I hate to think what would have happened if someone got a hold of this medication & took it.

I do not understand how this pharmacy can charge $9.99 as a minimum charge for a prescription even if the cost of the drug is less than that amount and get away with it. This cannot be legal, can it?

I presently have an error description published on your site. I just wanted to add some pertinent information I discovered after submitting what you have. This is what I would like to add to my information: Unrefuted testimony revealed that the legal maximum dosage allowed for ** capsules is 30 milligrams. ** is believed to be the drug I received incorrectly from CVS, only because that was the drug name on the bottle. The ** bottle information I received from CVS indicated 500 milligrams, with dosage of two per day. I followed the instructions on the bottle.