CVS Pharmacy Reviews

Every year I go through the process of intervertebral injections and physical therapy to help with this pain, but the main relief I get is from my pain medications which I take daily. October last year is when this pharmacy starting telling me that they were out of stock of **. They filled all my other medications including my **, but each month the same answer was given concerning my break through medication **. Each time they tell me they are out of stock I have asked if they had another pharmacy location they could call to see if another location had it in stock and each time they would tell me no, that all their stores were out of stock. After going through months of this and having to find an alternative pharmacies to fill this one medication I finally over heard one of the pharmacists tell the technician who was looking at my prescription "just tell him we are out of stock, we don't want to fill that for him anymore here".

That is when it dawned on me they have been willfully lying to me this whole time. I am outraged and offended by this dishonest behavior. It made me feel like I had done something wrong and was under some type of suspicion. If these pharmacies and the DEA don't want chronic pain patients hopping from pharmacy to pharmacy then don't pull stunts like this on the customer/patient. I don't abuse my medication and it is indeed the only relief I get that has managed to help me walk and get dressed and do normal everyday activities without god awful pain that would normally leave me bedridden. After reading many comments here on this site with pain patients being told the same thing, I can't help but wonder if CVS pharmacy chain has made the decision to no longer fill this particular medication.

This is judgmental and puts people like me in a very bad place of having to run around town trying to find a pharmacy that will fill my medication. This brings a great deal of stress and anxiety when I am getting my newly written prescriptions each month wondering if I have been seen as some type of liability or possible drug abuser and that at any time they may decide to not fill my morphine medication as well. If I am suddenly unable to get my medication filled altogether this would put me in the hospital for severe life threatening withdrawal.

This is negligent behavior on this pharmacy's part and could indeed endanger my life. CVS needs to rethink this type of managing of their customers who come to them with trust and expect that they as a customer and patient will be treated with respect and honesty. I am in the process of looking for a pharmacy to transfer all my medications at this point.

Now I go in there all the time, no one has ever asked if I needed assistance. Maybe I am overreacting but I'm still thinking about how uncomfortable I was. I didn't recognize the woman to be someone who is there often. I was so upset I left the store without purchasing anything besides my original purchase. I felt so uncomfortable. I could understand if I looked suspicious but I am always in there. Now I don't want to go back. I am one of their customers who shop there all the time, hence the $19 in extra bucks.

So I waited for my wife meds and waited and waited finally the lady gave me my wife meds and I paid for the meds and left. When me and my wife got home my wife looked at the bottle and said those pills look short on count so he counted them and they were 10 pills short. So I called CVS back right away talked to the pharm. And she said, "Well I counted 60 three times." And I said to her "My wife counted 50 several times." She said to me, "I don't know what to tell you." And I said to her, "I know what to tell you, where is your sup. at?" And she said to me, "I will have him call you back." Well still waiting, my next step is to go to the police dept. and make an official complaint, and as I am looking up the CVS co. Lo and behold they are fined for the same pills I am missing, never ever coming here again in life.

The pharmacist gave me the 'can't refill controlled drugs too early' scolding and I told him “I'm going by what my notifications are according to text and online services.” I am not particularly happy with CVS online--think I'll go back to counting my own meds then ordering to keep track of them myself. If I'm having issues, most likely others are too.

I tried to go to 10 other cvs and all I got was rude pharmacy technicians some of them told me that they don't want to fill it others told me that they didn't feel comfortable filling it... I started feeling like pablo escobar at some point or some drug addict cause that's how I was treated. They are there to fill our prescriptions and not to judge. WHY people are taking them or the doctors who write them. So bottom line, they are rude unprofessional, unethical, rude judgmental, long waits and they are out of stock a lot. Between me and my kids we get about 15 scripts a month, I am looking for a decent pharmacy and I am taking my business out of that hell hole... good bye CVS, you suck!!!

The next explanation was that they "don't call other CVS's." ... I'm sorry - WHAT?! I'm not asking you to call your competitor!! You are a PUBLICLY traded company across 50 states! And the final piece de resistance was that "I could call myself and we keep our stock of that drug limited for our "regulars"... - which makes loads of sense. I'll definitely be switching my business to a pharmacy that is willing to inquire with other locations if they happen to be out of stock.

I contacted CVS customer service today to lodge a complaint. The rep was very nice but really did nothing to resolve the issue. I was told it would take up to two working days to hear from the supervising pharmacist for the store I was dealing with. I am tired of hearing every month a new excuse as to why they have failed to put my prescription on auto refill. CVS store number 4327, Painesville OH.

If they don't begin giving the pharmacy more help during busy hours and train their staff better, they're going to continue losing business. Please do not go to CVS if you have another option nearby. They need to understand that they need to improve!

All of her meds were listed for all doctors to see, nothing was hidden. Bottom line, the pharmacists condescending attitude humiliated me, in the store and my wife's over the phone. This occurred in early Feb. BTW... I went to my insurance provider and got a list of filled RX's. What she said about the ex being too early was WRONG!! She said had been two weeks and my insurance showed it being a month prior. As it turned out, my wife's pain clinic was notified and she got rejected for further treatment. This was probably good, because we since found out she may be able to be helped, medically. That damn clinic doctor NEVER gave hope for getting better. The way I see it now, pain doctors are the evil and problem causers in this Rx addicted society. Anyway, I'm sure you will see this as an invalid complaint, but my $$ will NEVER go to a CVS store again and I will advise my friends to do the same.

The pharmacist did however refuse to fill another of my prescriptions, with the excuse that the insurance company refused to fill it because it wasn't written by my Family physician, but a doctor from Patient First. This was a lie, plain and simple because I have never had my insurance company refuse to pay for a prescription as long as a qualified doctor writes the prescription. This particular pharmacist did everything that he could to give me a hard time concerning my medications. He even lied to me upon my arrival, saying that he didn't even get the electronic prescription... When I pointed out that I had received a voice message from this same CVS to pick up my prescriptions. Why send the voice message if you didn't get the electronic prescription?

I will never set foot back in this particular CVS store. I would avoid all CVS stores if my insurance carrier didn't insist that all medications be purchased from this pharmacy chain. All of this succeeded in causing my blood pressure to increase. Talk about cheating your customers. People, you had better know for yourself what your doctors prescribe and the correct amounts you are to take, because if you don't this store will surely kill you, and cheat you out of more money while they are at it.

This is an unfair business practice and I do not have the means to contact the producer of ** to get my refund, and CVS did not return my receipt for the purchase (when I was also there to get a refund for a CVS sleep aid which also had no effect whatever, and for which they did refund my $8+ payment). I am a permanently former customer of CVS!

That next car had been waiting since before the six o'clock closing time. I saw the man drive away with his wife crying by his side. I did not receive the med that I needed to sleep last night. I feel that the unfeeling person that closed those shutters not only needs to be fired, but also put into jail! I have had other problems with this store - there is always a line to be served, although there are 7 or 8 people behind the counter. They gave me a prescription for 8 ** when per the directions on the bottle I needed 11. But that poor lady crying in pain as they drove away is the last straw!!! I went inside and complained and was given this address.

On my lunch I dropped off the prescription to a young woman who looked it up in the computer, verified the last time I filled it, and that the item was in stock. She asked when I wanted to pick it up. I stated I would do so after 8 pm when I got off work. I returned to the drive-thru window at 830 pm in some very slippery weather. I was greeted by the same young woman who last month refused me service stating that she did not have the item in stock. This evening she stated she could not fill my prescription because it was not due until tomorrow and it appeared altered.

She stated she had called the doctor for verification and they hadn't returned her call (ON A SUNDAY NIGHT!). I said I would just take it to my hometown pharmacy tomorrow. She then refused to return it to me because she had already called the doctor and this was the law. I stated that this was the very same prescription, from the very same doctor I had been filling every month for years at CVS (usually in my hometown but because of my long work hours, I took it to one close to my work). I demanded she show me what appeared altered and she showed me the prescription and she stated "The one is not the way the doctor writes his ones." The one she showed me was in #120 - for a prescription that stated "QID" or four times per day. Four tablets per day for 30 days is a total of 120 tablet.

Not only did this statement not make any sense, but the one did not look any different (how many ways can a "one" be written anyway?) and it is the exact prescription I have been filling every month for years, I repeat, from the SAME doctor and always at CVS pharmacy except the previous month when her lie about not having inventory caused me to go to Walgreens and pay out of pocket for the medication since Walgreens did not accept my insurance. I am furious and highly insulted; this woman accused me of committing a felony in order to impose her judgments on me and make an already painful and exhausting situation worse. Trying to get a prescription filled on the exact day you need it when you work 12-hour shifts and your pharmacy closes too early is hard enough. Dealing with chronic pain and taking medication so that you are able to work and move and live a life is hard enough.

Being demeaned, accused and clearly discriminated against by a person who doesn't know you or your illness and is not qualified by experience or education to determine what your illness requires even if they did know what you suffered from is reprehensible behavior on this person's part. It is unprofessional and should not be tolerated by CVS. This person has no business working in the healthcare industry if they cannot separate their personal biases from their work. She is clearly lacking in the ethics required of the position since her statement that the prescription appeared altered was a lie (based on years of records at her fingertips and writing that was clearly written and added up correctly for the prescription). I can only hope that someday, she must suffer the same sort of humiliation, pain and difficulties in getting treatment.

I'm a bartender, I know you have various other duties besides the obvious, but first and foremost is the customer who needs your help & they shouldn't have to remind you to pay attention to them as they are the reason you receive a paycheck. So I left my purchase at the register and walked out, drove across the street to Walgreens and bought the same stuff & more.

When I took the medication back to CVS, I was told it was the doctor's offices fault not theirs. But not only that, it took over 2 weeks to get it straightened out. When I called the doctor’s office, they told me they had sent over the script the right way but they sent it again as well as called to make sure everything was right. What I wanted to know is why the pharmacist did not catch this mistake and call the doctor’s office to confirm the script. If I had not caught the mistake, my husband could have died. Every time I am in our CVS there is always a problem and it always takes days upon days to sort out. Way too many techs with only 1 real pharmacist can be a dangerous combination. Check your medications before you leave that counter please.

CVS told me I should count my meds before leaving the store. I have several meds and would be impossible to do that. Besides they should supply a clean area to do that if they want you to count your own meds. I have read about Pharmacies shorting customers and then someone else sells it illegally. I am not saying that is what they are doing but it has crossed my mind since I have been shorted so often. Isn't there some agency that oversees this type problems and don't CVS have a program of quality assurance to make sure their drugs are all accounted for. I am still puzzled over the fact they told me I should count my meds before I leave the store. This happened at store number 6451 910 Court st. Pekin IL.

I can't figure out why she would cut hours or not hire more people because they are always so far behind, disorganized and can't keep up with orders. I have had to wait two weeks for one prescription, I have had to call in my own prescription, been told over and over again that my doctor did not call my order in when it was on the recorder, been told I did not call in the order when I did and the list goes on.

The reason for this is they are short handed. The help up front are working their fingers to the bone and Miss Schedule Manager cuts hours and threatens employees. What kind of business threatens their employees when they are working their fastest and want to work more hours? If any of them leave, I will follow them and I know MANY other patients that will do the same. I have talked to doctors that have had MANY problems as well. I don't know what all else is the problem but I know with the Geer Rd. Pharmacy in Turlock, Ca 95380 it is the scheduling manager. They need to get rid of her. She is destroying their reputation.

When I got up to the windows, same amy go back and forth to drop off the 1 prescription and pick up the other one. I got into a big house about it because there was no money involved in picking up my prescriptions and I just wanted to leave the one off there at the store. Back to another counter and take the one prescription and I did then the girl had a nasty attitude. Her name was **. She was an extremely young snotty arrogant Asian woman. The prescription was in an envelope and I left an envelope on the counter and gave her the prescription. She threw the envelope back at me and I tossed the half envelope back at saying “please do not throw it back at me”, she tossed it back at me.

After she sees what my prescription is for she said, “you need your insurance card”, I said “no I don't” I said “all my information is in the computer, I'm picking up 5 other prescriptions”. She refused to look it up, she kept saying “you need your medical card” and then she said “well I'm just not going to fill this for you” and it got really ugly.

I am a senior, all my info information was in the computer as I'm a regular customer of CVS all over the United States. Her coworkers got involved in the dispute as I called the manager then she lied and said she asked me for my driver’s license or picture ID which she never said which I immediately pulled it out in front of the manager and my medical card she said “I refused to fill your prescription, I'm not filling your prescription.” The female manager did absolutely nothing, said she had no power over the pharmacy. I left with four prescriptions, one not paid for because they did not tell me it would cost me $25 and my other prescription not filled all because of this nasty nasty hateful witch.

I find my CVS experience is like the soup ** from the show Seinfeld. My Rite Aid was out of a med today so I tried CVS again. Pulled up to the drive in window. Took at least 5 min for someone to walk up and started in on how the "Pharmacy would be closing in like 2 min" she said. Again, I could tell I was bothering CVS so I once again will take my business elsewhere. I don't know if all the stores are like this but mine has been over 7 years now with many different employees as I never see the same person, but with a store culture like this CVS will not be around long. I wish the CEO or owner of CVS would simply walk into a local Rite Aid as see how it is done.

This week I went for my monthly refill. When I got home, the quantity inside the bottle appeared different, so I decided to count the pills. There were 60 in the bottle, not 90 as shown on the bottle. The next morning (today), I called the pharmacy and talked to the pharmacist about the situation and asked what I needed to do/what their protocol is for this type situation. I assumed the pharmacist wasn't paying attention to me because she asked me to repeat my story multiple times. She finally said that I don't have any proof that there were 60 in the bottle when it was given to me and that there is nothing they can do. She said for me to contact my doctor. I told the pharmacist that the sad part about it is that my doctor's office closes the doors for business today and they are not taking any patients, etc.. she said she would try to call but couldn't guarantee.

First of all, I think this is **. Secondly, I obviously have an anxiety disorder, so this situation is making my anxiety worse. I have been taking this medication for many years, so if I go without it, my body will automatically begin to seizure. Lastly, how would I have this "proof" unless I opened the bottle and counted the pills in front of the pharmacist at the time the script was handed over to me? I know they have inventory and can back check for this.

I don't understand... my doctor gave me a prescription for 90 pills, the pharmacy did not give me what the doctor ordered. CVS still did not make any motion to resolve and put it back on me to resolve. Ughhh. I don't know how many more times this has happened to me or anyone else for that matter. I'm totally pissed.

So I came home and rang CVS customer care and the lady on the phone was so nice and is helping me with this. All she needed was my CVS card and she looked into it for me and could see everything that way. If Zeleena room her head out of her phone maybe she could have done the same thing. CVS I suggest someone should look into this and not have such a horrible manager working in the store. I gave this a 3 star rating because of CVS customer care not that horrible manager in the store.

I was very upset at this point and told her I wasn't moving till I got help. The pharmacist then proceeded to yell at me to move out of the way for other customers and that it would take two hours to print out a label for the medicine that was clearly stocked on the counter behind him. He then threaten to call the cops on me for disturbing the peace. I can't believe that is considered professional behavior of your employees. I was mad that your pharmacist was such an ** (excuse the language but there really is no other word for this behavior).

The mothers of these children were also complaining to the store manager to no success since he was young and had little to nothing to do with the pharmacy. This is disgusting that children are being left to go without medication because your pharmacist doesn't consider them a priority. When I went back to get my medicine two hours later, they still hadn't filled it and the pharmacist continued to make rude snarky comment about me to the techs. You consider these people professionals? You should be ashamed of yourself.

About 2 minutes after that I hear her announce on the intercom for the security cameras to watch me!!! At this point I'm very upset so I forget about the drink and go to the medicine aisle and look for something for my ear infection. As I'm looking the pharmacist comes up AGAIN and says, "It's about time you get your drink and leave, don't you think?" I said, "This is a 24 hour store, right?" And she says, "Yes, but we have other things do to besides monitor you." I said, "I have never met someone so disrespectful to customers."

I decide to leave and as I'm walking to the door the pharmacist and the cashier are talking about calling the police on me and I stopped and said, "For what? Because I was trying to find deals and what I wanted?" I showed her my pockets so she could see I wasn't stealing. She said, "No, because we timed you in here for 21 minutes. You are supposed to come in, get what you came for and leave." When I asked who the manager was she told me his name and said that he likes for them to make sure their store is ran properly so she was doing her job. NEVER IN MY LIFE HAVE I FELT SO DISRESPECTED.

My husband called and said he was heading home and to call the pharmacy to see if it was ready. I called to ask and was lectured by the pharmacy tech that the pharmacist had told me earlier I could pick it up after midnight and that she was doing me a favor at that. She then said she was going to notate my file never to let me get a RX filled early ever again. She then went on to say that my medication was as needed and that there was no way I needed to take my RX everyday and I shouldn't need this one filled, but she would let my husband pick it up. I never spoke to the pharmacist that day in person or on the phone and no one told me anything about midnight.

I called CVS to report the count being inconsistent with the RX count of 30. I will also inform my physician of this inconsistency as well. I do not need the 3 missing tabs and certainly will not push to get them, but with all the controversy with pain medications and customers having problems filling their pain medications, I fill there should be an investigation on all pharmacies as to fill count inconsistencies. I am a RN, so I know to look at the count RX by the MD, but I am sure that patients do not pay attention to the ordered amount once the MD gives them a pain med RX. They fill the RX and accept what the pharmacy fills. Once the RX is written, the only persons that see the RX is the patient and the pharmacist or pharmacy personnel.

If a pharmacy gives a patient 1-3 tabs less than the RX count, the only option as to confirm this would be for each patient to count out the tabs when they are given the bottle right there in front of the pharmacy personnel cashier counter. I believe this is a MAJOR issue and a method to prevent this should be created to STOP even the pharmacist or pharmacy techs from stealing pain meds. I am a RN in home health care. I do medication reconciliation with thousands of patients. I see too many errors with pharmacies in filling patients' medications and not just pain medications. I am only hoping that by reporting this, a method can be created to prevent others from discovering their pharmacy took medications from them either in error or on purpose.

When they called CVS to transfer my year prescription that was just submitted by my doctor to CVS two weeks ago, CVS told them that they didn't have any prescriptions on hold for me. I contacted CVS and they told me the same thing, even though an hour after my doctor's appointment two weeks ago, a technician from CVS contacted me and informed me that they couldn't fill it because it was too soon. I told them that I didn't need it, that it was my new prescription for the year and they informed me they would place it on hold. So within hours of knowingly losing my business, they conveniently lost my prescription. I spend over four hours dealing with this and got nowhere, besides finally getting my doctor's office to send my new pharmacy a new prescription and a bill, I'm stuck paying in hopes that I will eventually be reimbursed by my new insurance company.

Your employees have their orders from upper office policy as to how to handle it which is out of their control. But you Mister CEO are covered with your head in the mud about the real problems your customers are facing. Some may stay quiet but this one will never be silent when I pay good money for medication to be there to pick on time as ordered by my Doctor. Looks like you are more interested in charming a bunch of monkeys than giving real true service to paying customers that truly have the need for Medication or the Doctor would have not prescribed Med for a certain date. Your game is OVER. I am going to do every action to discredit your business and not stop until I reach the highest officer, and then some. You should be a disgrace to the medical business, practice and procedures. Still no Medication.

So cover their ass they make slanderous allegations regarding their inappropriate handling of narcotic medications and blame the customer. Although CVS alleges three (3) trips to the store to fill narcotic medications. When confronted then CVS "It’s the customer drug seeking behavior" but cannot back up the allegations. When going to pick up medications, un-filled and insulted with no professional behavior from the store, manager or district manager as they again allege they "called" but on cell number. It proves no such call has ever been received!

Now the store has final say if they will fill controlled substance just to CYA - since caught in lies blaming insurance company. Then even after 3 trips to store to note on file the controlled medication. Then 1 week in advance to order. Then at store there is always every month a "problem". When asked for printout of problem - they cannot produce. Then called the day of refill of controlled medication at 8:00 am they told me to come at 10:00 am. I come and was 1st told of a problem with insurance company when asked for printout - they cannot produce. Then told they did know I was coming in after they told me the time to come in - 2 hours prior. Then as usual wait time of over 1 hour.

Customer relations gives me a district manager number who is on maternity leave, so of course messages not returned. Another 5 hours seeking a live person. Spoke to the district manager with apologies of unprofessional behavior - sending a gift card. Then date of refill for controlled medication today. Told the store will no longer fill medication but neither the district manager nor store had the professional courtesy to call - after receiving an apology from district manager prior.

CVS fails to fill any medication on date of prescription of controlled medication even after 3 trips per their request. Always a wait time. Will never be given a supervisor. When caught in a web of their lies after I pre-approved with insurance company to prevent continued behavior. I am always required to wait over 1 hour while other customers hand and receive their prescription. Calling in advance to ask them when I can come pick up prescription - still doesn't cut time down. When questioned, they’re confused. Customers are insulted without any basis since they ran out of anyone else to blame. If this is the behaviors - not surprised of their low rating, horrible unprofessional customer service. Outright lies and insults. But always a refusal to be given anyone of authority.

The pharmacy outrageous behavior, slanderous accusations really, outright lies makes you question their training, standards of personnel - and beware of your medication you might receive! Maybe the district manager returning from maternity leave will give a call - highly doubt it. Maybe Mark ** allegedly the East Coast corporate supervisor might return a call - highly doubt that. But will receive apologies and promises of gift cards. I would never spend another penny in any CVS - losing approximately $200 in store products. Nor can you trust that you would receive the correct medication with the very low standards of pharmacy personnel as they just lie covering their behavior and when all else fails and proven lies - blame the customer!

After twenty minutes, my husband was asked how could he be helped. He told them he was there to pick up a prescription. The assistant looked and the prescription wasn't ready. There were two assistants and one pharmacist working. My husband was told that they were filling orders and they were a little behind. Twenty minutes later my husband asked about the prescription and it still wasn't ready. The pharmacist mix the wrong amounts. So five minutes after the prescription was finally filled. This CVS pharmacy has always been slow, but this was horrible. I will be taking my business elsewhere.

My question is...WHY would they give that information out to a customer but not another CVS store??? I think that reason would be called LAZINESS!!!! I am not happy... The man on hwy 98 needs a swift kick in the butt!!! Shame on him.

I didn't know what it was and I was thinking it might be a generic hormone drug and my doctor did increased my meds from 1 pill to 2 pills a night. My daughter told me if I had taken 2 pills, it could have hurt me. CVS ask if we would return them as soon as possible, so my daughter returned them this morning on her way to work.

I don't know if the rest of you have a problem with this, but a mere corporation's blocking a member of the "Greatest Generation's" prescriptions because of arrogance and ignorance is not acceptable. Rest assured, at the first opportunity, CVS will have lost a prescription customer.

We had to go back to the pharmacy he used before he got the approval to fill them. His pharmacy couldn't believe she refused to fill his medication because just looking at him you could clearly see he had a serious illness and was in bad shape. She didn't care and wouldn't even call the other pharmacy. I hope this gets to someone who cares. How can she be allowed to do this and what can I do to see to it she doesn't do this to another person like my son?

We start using CVS and the problems just never stop. My full first name is spelled slightly differently from the traditional spelling, so places usually get it wrong. I recently reminded my doctor, once they changed over to an electronic system and it was easier for them to alter it, that my name is spelled Kathyrn - not Kathryn. That same day, I had to pick up my antidepressant (if I miss a pill for it, I am at risk of having seizures). They denied me my prescription because my name did not match, and my insurance was not going to pay for it. I told them about the situation, and I was told that they would correct my name in the system, and that I could wait for my prescription. The next time I went to pick up a prescription, my name was spelled incorrectly, so I just gave up.

This past fall, my mother took my siblings to get flu shots at this same CVS. She stood at the counter, without being acknowledged, for several minutes before she had to ask for assistance. No one appeared to be doing anything while she was standing there, and the two employees who were working (one technician and one pharmacist) kept looking at her while she stood there. She was finally approached by the pharmacist, and when she said she had come to get flu shots for her and her children, she was told that they had "run out of needles" and could not give them flu shots. What. No. It's flu season. What are you doing running out of flu shots? And your sign says you have them available. Don't waste our time. They all then went over to the Walgreens we used to go to, and they were immediately taken care of.

About a month ago, when I went to pick up a prescription, I was told that I was not signed up for text alerts when I had been receiving them for several months. I told the technician, and he said that they did not have it on file, and that he could take my phone number and get them set up. I gave it to him and I have not gotten text alerts about my prescriptions since.

Late last year, I had to go pick up one of my mother's prescriptions. It is a controlled substance, so I went inside, prepared for them to take everything they could get and make me wait for it. I wandered around the store for well over an hour after dropping it off and then checked with them again. Even though I was told they would call my name when it was done, they apparently "forgot" and didn't. It had likely been ready for a while. When I dropped it off, he asked for my license, and I gave it to him, making it clear the prescription was for my mother, and that I was just picking it up.

When it was ready, he asked for it again, and I gave it to him, explaining it was my mother's once again. He then started treating me like I was the scum of the earth and stopped looking me in the eye while he was speaking to me. He had me wait while he got the prescription that was just filled, and I was told was filled, and I waited several minutes before he returned with it, dropped it on the table, took my money, and then went to the back of the pharmacy like he was busy (there was no one else there, and he was just standing around).

Now that the new law about controlled pain medications is in place, I am terrified of going to pick up another of her prescriptions. I never know if I'm going to be treated like a person or if they're going to treat me like some punk young kid wanting to steal my mother's medication. Additionally, every time I go to pick up one of her prescriptions, they are NEVER ready on time. The worst was when she had a bladder infection, and our doctor called in a prescription for her. They told her it would be ready by 3pm.

I went to pick it up for her through the drive-thru, and I was told it wasn't ready, and that I should just pull around again because there were people waiting behind me. I pulled around, got back to the window, and it was still not ready. I was told to repeat the process three more times, and I finally just sat in the parking lot for a while and then went back up to the window. It was still not ready. Another sitting session in the parking lot, a full hour after first arriving at the window, it was finally ready for me to take home to her.

I don't want to go there anymore. I don't want to worry that I'm going to run out of one of my two regular medications and be screwed because they don't realize what would happen if I can't take them. I don't want to deal with their shoddy computer system. I don't want to deal with their poor customer service. I just want to go back to the Walgreens that's right across the street, but I can't. Our insurance is no longer accepted by them.

I saw neurosurgeons from Beverly Hills, Chicago and Miami and all of them told me it is no cure for me (trying to remove this tissue will make it worst, because it will grow back even more). Solutions? Pain Management... I have to see a dr monthly, he fills the prescription for me (**, which I am taking for 5 years now, and never ever took more that 4 a day, and believe me, it is a big deal since the body goes used to, and the effect is not the same like in the first year).

I am having Humana insurance, which is using CVS and Walmart only. CVS IS LYING ABOUT NOT HAVING THE PILLS! I've been in 6 locations, the same story. Is that possible? Is not like I am taking these pills because I want to. It makes nothing to me, just taking a little pain away, in order to be able to function. The staff is rude, keeps repeating loudly that there are narcotics... I know what they are! Why are they doing this? Is a legit prescription, I have a real problem. I did tried any other way to get rid of this pain (including back shots, steroids, physical therapy, etc). I will change the insurance, go back to my Publix pharmacy, and never ever go to CVS again. It isn't ok to treat people like this. It is not my fault that I am suffering chronic pain 24 hrs a day...

When I call back around 4:00 to make sure that it was done so that I can pick it up at 6:00, they act like they have never heard to the earlier phone call and start acting again like I am inconveniencing them. They say they will call and get it done just to get me off the phone. Then, when I finally call on my way home at 6:00, they again act like I am bothering them and finally get a response that they have not even called the other pharmacy yet. The worst part is that he then says to me “Ma'am, I am sorry but there are 30 people ahead of you!” I know that was not the case when I called at 10:00 AM that morning!

This is the third time this has happened. Are they just too lazy and inconvenienced to make one phone call? They never even called me to let me know there was an issue with filling my prescription or to let me know what was going on and that I may not have it that day. There are other pharmacies very close to them and I would suggest they get their act together and start being not only more efficient with better policies and procedures on these circumstances, but nicer to the client!

Pharmacist could have been more civil and helpful. Pharmacy could have called us to inform that there would be a delay until they received the correct meds. Pharmacist could have further researched to find the correct prescription as we have the confirmation that they received it. An apology, which seems to be beyond her capacity, would have been nice. This particular CVS store has a history of bad service in the pharmacy but we thought the new pharmacist and staff were an improvement. Well, no. It's even worse than in the past. And our business will go elsewhere - something that we've heard from other ex-customers.

Getting back to the staffing, if the stores at 2 pharmacists on staff and at least a few technicians, things would be fine I believe. I don't think a lot of people understand the process we have to go through to get their prescriptions. The technicians can take the prescriptions, enter them in and fill them, however the pharmacist has to check them. So while there may be enough technicians to get prescriptions filled, there aren't enough pharmacists to verify them and put them in waiting bins ready to be picked up. On top of that, we always need to answer phone calls from patients that have questions on prescriptions, if they want to get them filled, etc. We need to be helping people at drop off, drive-thru, and pick up.

So if all locations are busy, this means no one is able to keep filling prescriptions and that's where the backlog and longer waits happen. On top of that, we have to go through the godawful process of dealing with doctors and insurance. We have sent new refill requests to doctors, though might not hear back from them for days at a time. Insurance is just a long damn process of actually being able to talk to an actual person.

Also what else bothers me is the automated calls. Those just are the worst. I can't tell you how many times I've had patients come up to me saying they got a call that a prescription was ready. I'll look them up and behold, they don't have any. I check the database and they have prescriptions that can be filled and I tell them that and they get all angry at me when in fact they don't listen or understand the whole message. The calls are meant to say that they have prescriptions ready to be filled not that they are filled. This is a problem on both ends. If CVS can get rid of that or at least make the calls more understanding, it'd get rid of a lot of confusion though if patients can call ahead of time and actually ask about prescriptions beforehand, it'd be of great help.

To patients who've had a bad experience at CVS, I'm sorry. Please understand that not all CVS and employees are like that. In addition, I can understand that some patients are in need of prescriptions but you have to be understanding of what we the technicians and pharmacists need to go through so you can get them. In all honest, all these issues seem to stem from corporate. If they could possibly spend some more money on improving stores, I think things could improve drastically.

After waiting for 10 minutes I asked the cashier if ** had been able to get a hold of the store manager. The cashier said that ** was reviewing the tape to see if I had left the bag behind and that it would take about 10 more minutes. Really? I spent $137.31 and ** is questioning $ 21.21 with receipt in hand and all? I requested my receipt back letting them know to keep the $20 worth of merchandise that I was calling CVS corporate. Immediately ** came back saying that I was right. He did see that I left the bag but I needed to wait for 20 minutes until he watched the tape. I told him: "You don't make a customer who has spent over $100 in your store, wait for $20. It's not worth it". He raised his voice and said that he couldn't do anything about it. I needed to understand it was the store's policy. When I asked for his last name he told me to leave.

The smart thing to do in this case is to give the customer the purchase. It was only worth $20!! Cole has no idea how grave the consequences can be to CVS about rushing to kick out a customer just because. I work for a company who's a subsidiary of a huge US conglomerate. Through our insurance, our preferred pharmacy is CVS. I will no longer send my Rxs to CVS nor make any kind of purchases in any store. I will write a letter to my HR department about my experience and make sure my coworkers know it as well (our facility has 500 employees and this is only the one that I work in - there are 10 in the US). I will also write a letter to our headquarters in Chicago with a petition to pull out CVS from our list.

I am a cash paying customer with a good history, so what gave him the right to play god with my health today? I'm not sure what he did was even legal?! CVS doesn't sell cigarettes yet they sell beer happily, trying to promote good health in a hypocritical way. So I suppose the pain medication patients are being judged against the people who don't take them?

So when I give the information to the pharmacist, he says that he has to call my doctor to get approval to fill the script today. The script has today's date!!!! He won't try to get me the override. He doesn't even run it through my insurance to see if it will go through. He treats me as if I am a addict trying to get pills filled early because I took too many!!! I am just doing what I always do when I get my scripts. Take it to the pharmacy, fill it, pay for it, and leave! It is 4:30pm and the doctor's office has closed, so there is no way to reach my dr to get this "approval" (again, I thought her signature, with today's date and no earliest fill date was enough). I leave CVS pissed off and take it to Brookshire's of all places and guess what?! It was ready in 10min. NO PROBLEMS--I didn't need any overrides, insurance covered it fine and I was treated with respect. I wasted hours of my day for nothing!!! Except that I won't be going back to CVS.

I will not be doing any more business with CVS Pharmacy!!! I get multiple prescriptions filled but they won't be through CVS! I am done with being treated so rudely and without any respect at all! Evidently CVS doesn't care how much business they lose! Any other pharmacy that I spoke to trying to fill my prescriptions since there seems to be some kind of shortage now was at least kind enough to say I'm sorry or be respectful about it. The CVS pharmacists I've dealt with at the location on victory Boulevard are horrendous at customer service!!!! Bye CVS!

I went to pick up my prescription and was told that this CVS will not fill my prescription, if my Insurance will not cover it, although I have been going to this same pharmacy for the last 2 1/2 years, for the same medication, and just picked up my script 2 days ago. He insisted that I was wrong, and stated "whoever has been filling them for you is wrong", and that "I needed to follow AHCCCES Policy to get my meds covered." I asked about the policy, and when it came in to effect, and he wouldn't answer, only to say, "the DEA is cracking down on people WANTING to pay cash instead of go through insurance." He then went on to say, "no one is ever going to fill that for you in any pharmacy in town," and treated me as though as I was trying to pill seek as if I was still addicted. The more I explained that I was confused it could change overnight, however every other CVS,Walgreens, etc. has filled the same med with no problem until now. He became more agitated, became aggressive, saying, "I don't have to help you, I don't have to call any pharmacy for you."

I then begged him to please try calling Walmart, next door or even Walgreens, he called them but then insinuated to them that I was bypassing my insurance denial and insisting to pay cash, while customers were in ear shot. I was humiliated and hurt by his discriminating behavior, and have never been so disrespected by a Pharmacist, I left there in tears. Mr. ** made this situation to me, feel very personal and discriminatory towards previous addicts. By him going into talking about how "I'm not following the insurance rules", and kept mentioning to me "the DEA is cracking down" was totally unnecessary in regards to my situation which is very different. However I can't understand how this CVS has different policies than all the other CVS pharmacies. I begged him to please transfer it to the nearest CVS 24 hour pharmacy, which is on Grant rd. Because he was upset I was questioning him, he said the only nearest 24 hour pharmacy is on Ina and Thornydale, (45 minutes from me) and this CVS is 5 min from me.

I couldn't help but feel targeted by his actions when I left the store. He was obviously new to this pharmacy, and needs additional training on store locations and policies, however it doesn't excuse a male speaking aggressively, pointing his finger, and leaning over the counter chastising me close to my face. Right or wrong, there is a way to handle customers, and this was the WORST I have ever been treated by anyone. I am devastated by this experience. I am addict in recovery and have been fighting to say sober for 2 1/2 years, but it doesn't give your Pharmacist or any other the right to treat me like an active drug user. I feel for the next patient who doesn't agree with him.

10/24/14 Just brought my husband home from the hospital after surgery and dropped off scripts at 5:30 pm. One for pain medication. I was told that it would be about 1 hours as they were running behind. I went back two times before the order was ready, around 10:00 pm. Considering that my husband was in intense pain, this was very poor service. If the order could not be filled in a timely manner I should have been told so that I could go elsewhere. 11/14/14 I went to the drive-up window to leave four scripts, three for my husband and one for myself. The clerk was very busy but I waited so that I could actually talk to her to make sure that we would not have a repeat delay as last time. She assured me that everything would be ready in a little over an hour. She asked if I had any questions. I told her thank you, and drove off.

I came back in two hours and three orders for my husband were ready, but not the one for me. The clerk (who was very nice) informed me that they did not have a script for me and that they had filled everything. I told her there was a script left for me. She went to talk with the pharmacist and returned with the script and asked if that was it. I told her it was and both she and the pharmacist stated that they did not have any information on me as the front of the script only had my name, therefore it could not be filled. The pharmacist stated that I simply dropped off the scripts and drove off before the clerk could talk to me to get my information. She obviously did not believe me when I told her that was not the way it happened. I turned over the script to show them all of my information on the back. They had written at the top of the script to fill after 9:00 pm and I wondered why they did that when I was told it would be ready around 5:00 pm.

The pharmacist was quite rude at that time. I have been coming to this pharmacy for many years and have been told at least twice in the past to always put my information on the back of the script if it was not listed on the front. Totally exasperated with them, I took the script and left, intending to go to another pharmacy. Thinking about it the next day I decided that since all my prescriptions were at this particular location and all of my physicians already had the information for this location, I should just stay there, so I took the script back to have it filled and asked to see the pharmacy manager. Lo and behold, it was **, the same person that was so rude to me the evening before. I told her about the past problems and said that if this location could not do better, I should go to another pharmacy. She said perhaps I should and offered to give me her manager's name and phone number. I told her I did not need it from her, that I would get it myself.

When she was entering the information into the computer, she asked for me to tell her everything and I said that it was on the back of script. ** stated that the information should not have been put on the back and that there would never be anyone from the pharmacy tell me to do that. She then went into this very sarcastic explanation that in the medical field everything had to be verified. I raised my voice some and said that she should just read it (all printed) since it was right in front of her. She then said, "Stop cussing at me." I was not cussing and told her so. She then smirked and said, "It's an analogy." Finally after going through all of this ** stated that the script could not be filled until after 9:00 pm because she is pregnant and could not handle that medication. It would have to be filled when the next person came on and would be ready the next day. Evidently that is why it was not filled the first time. I do not have a problem with that and totally understand, however I could have been told that to begin with instead of putting me through such an ordeal.

When I picked up my order the next day, she had attached a large note with the supervisor's name and phone number. She is simply demonstrating her condescending and arrogant personality. And I do not appreciate her stating that I was wrong in what I was telling her when she is the one that was untruthful and gave conflicting information. I will be going to another pharmacy from now on. By the way, the lady behind me stated that she also has had problems with this pharmacy and would be going elsewhere in the future.

I am not even mentioning my son's medicine I want to know why can't they help me with mine, remember or am I the only normal one in this pharmacy. He says, "go hand them your info and they will take care of you." So now I have to wait in line again, just because this other dumb dumb made me get out of line for nothing. At this point I am in tears, so I give my insurance info. They tell me mine is free, they have the bag of medicine and they move it to somewhere. Then I ask what about my kids' medicine, they tell me they have to check if it's been refilled to many times, I am like they have no more medicine so that can't be. Then they apologize, "no you're right, now just step over there so we can see if we have it." Ten minutes later, "yep we have it, come back in three hours." I walk all the way to my car when I realize they never gave me my medicine. AHHHHH!!!!! I AM NEVER GOING BACK TO CVS, consider me a solid WALGREENS CUSTOMER

The first time I called I went through the phone loop to get to the pharmacy. Every time they would pick up they'd hang up on me after I said "hello". I kept calling back thinking there was a bad phone connection but it was pretty obvious that the woman answering the phone didn't want to do her job and would hang up on me each time we'd exchange "hellos". When I called back and asked to speak with a supervisor, my call actually went through that time - no hang up. Unfortunately, the supervisor claimed that they were having phone issues and never offered an apology. Funny how that call was able to get through - she didn't understand why I was so frustrated and told me to call back when I wasn't so flustered. I asked to leave a formal complaint about the whole issue and she refused to give me a name or take my complaint over the phone.

Today I called because I noticed they input the wrong Dr. on my prescription. It wasn't even a Dr. I've ever seen before. I noticed because I refilled my prescription online at cvs.com and the system told me that the prescription had no refills so they would contact the Dr. for authorization. It was the wrong Dr so I'm doubting they'll ever get a response if the Dr’s office has no record of me being a patient there. When I called CVS in Wethersfield to give them the heads up and ask that they change it, Katie was very rude about the situation. No apology yet again.

I don't want my prescription information along with God knows what being sent out to some random Dr. Not only is that sending MY medical information to someone who is not authorized to receive it, but now it creates extra work for everyone else to determine that I'm not a patient at that practice. I'm appalled at the lack of customer care at this pharmacy, truly disgusted. Where is the quality control?

Then, as I'm still standing there with people other customers behind me, he looks at my prescription and looks at the bottle of medicine that he said he didn't have then looked at me and loudly asked from the middle of the pharmacy area "WHAT ARE YOU GETTING TREATED FOR??" He DID NOT ASK ME TO come to the CONSULTANT DESK and I was already embarrassed by the way he was treating me. Then I had to loudly answer back where everyone else in line and also picking up their Rx in another line could hear and know all of my medical problems and personal health and private information. After I told him what I was getting treated for he finally filled the Rx...of course I had to wait over 30 minutes as I'm sure he wanted to verify the Rx which is TOTALLY fine with me and should have either done that in the first place and or ask to see me at the consultation desk and ask me what I'm getting treated for. I'll never forget this and never forgive CVS for this...Tim the temp pharmacist was in the wrong, violated my Hipaa rights, and treated me unjustly.

After I left I was mortified, embarrassed, depressed that I had to go through this. I looked up if there was anything I could do and I got advice from pharmacist, Steve stating to file a complaint regarding CVS violating my hipaa rights and also I filed a complaint with the Louisiana board of pharmacy. Well, after CVS got a call from a compliance officer and spoke to the main pharmacist Jessica I got an email from the compliance officer stating he spoke to Jessica and asked her to call me and try to resolve the issue. About an hour later I do get a call, but Jessica just says she no longer feels comfortable filling ANY of my prescriptions.

I will continue to tell my story regarding I was treated, labeled, and punished for filing a complaint. The point of complaints is to be able to provide feedback and the store or company to better themselves and their customer service. But, now I have to drive about over an hour round trip to get my prescriptions now. Lawyers tell me that it would cost me more money to possibly just slap them with a fine. The compliance officer and to the companies that I have submitted a legit complaint did nothing to help the consumer. I hope that And know I'm not the only one out there and I pray and hope that something can get done to this pharmacist and temp pharmacist along with CVS. Please support your local pharmacy and not these big chains as they don't give a two craps about your health or you as a human being.

I'm originally from NY & I used to see him at his office in Westchester when I lived & worked there. I moved to Connecticut because of work several years ago, & he moved to Florida. Since his services are strictly for medication management only, & I didn't want to start from scratch with a new doctor, he has continued on as my doctor. We have regularly scheduled appointments every 3 months via phone. I have never had a problem filling scripts written by a Florida doctor for ** here in Connecticut until now.

Last month, I had a particularly bad experience with this CVS branch. For the first time since I've been going there, I stopped by to drop off a script for ** only to be told they ran out & the clerk handed me back the script looking at me like she just expected me to go away. I asked when they were getting it in & all she said was "I don't know". I asked which other CVS branch has the drug in stock as I was dangerously low & she said "I don't know". I had to insist that they order it. I called back to verify they received it & stopped by on my way home from work to drop off the script. I told the clerk I would pick it up the next day after work. I don't remember what time I specified, but I know I got there later than that, & my script still wasn't filled. I was forced to wait.

This pharmacy doesn't fill scripts in the order they receive them. And if they do, I fail to grasp how they can't manage to fill a script that they've been given 24 hours to fill. What deeply concerns me about that is if enough customers who don't work during the day come to fill scripts for the same exact medication, & if they have the time to wait for it, by the time MY script gets filled, they could run out. ** has a history of being in shortage so I consider this a serious issue. Especially since I'm the one that asked them to order it.

Between that & the lousy customer service, I was agitated enough to go online & file a complaint. I admit I was pretty nasty about it, but I feel I had every right to be. Any other pharmacy would have told me they were out, tell me they'll order it & let me know when they expect to have it. But not CVS. They don't know, don't care, & are extremely unprofessional & provide terrible customer service. If I treated a customer like that I'd be fired.

I dropped off another script for ** last night & said I'd be there at 4pm today to pick up the script.. I got there at 4:19 & my script wasn't filled yet. I had to wait 40 minutes & once it was filled, I was told they would no longer accept scripts from my doctor in Florida from this point forward. I'm in a terrible panic now because I'm about to run out of my anti-depressant, I have no refills left, & I should have my new script before the weekend is over & won't be able to fill it. I can't afford to go to a different pharmacy to pay out of pocket, & I'll run out of medication long before I can find a new psychiatrist, get an appointment & get all my records transferred, so that I can get a prescription from a Connecticut doctor.

This CVS branch has been filling these scripts for a year now & they never had a problem until I filed a complaint with nasty comments & criticisms online last month. And before my medical plan from work changed, the Stop & Shop pharmacy never had a problem with filling these scripts. I understand that ** is a controlled substance, but CVS could've easily verified the validity/legitimacy of the script by calling my doctor & speaking with him. I have not found any information online saying that it’s against the law to fill scripts for controlled substances written by out of state doctors. If it was against the law, my doctor wouldn't do it. And if isn't legal, & he did it anyway, I had no idea & that means CVS has been breaking the law without a problem up until I filed a complaint against them. This is retaliation for my complaint & comments.

I demanded to see a manager & told her to call my doctor. She said she would call him tomorrow & speak to her supervisor, but I'm not feeling very hopeful about this. If my doctor has to provide them with some paperwork to substantiate the legitimacy of my scripts, all they have to do is call him & ask for it. They never tried to contact him before refusing me. I am an adult living with ADHD & depression. I didn't get properly diagnosed for these conditions until I was in my 30's (I'm 52 now). Up until I got properly medicated, I couldn't hold down a job & had no skills. My medication changed my life. I am now a technician for AT&T with 15 years of service which CVS is putting in jeopardy. It can take 30 days or more to get an appointment with a new psychiatrist & I'll have to get my records transferred...

It’s a time consuming process & CVS must know this. I'm screwed. I'll have to go without my antidepressant until I can get squared away with a new doctor what I don't know or feel comfortable with. You need to build up a serum level with anti depressants for them to work. If I have to go without them for more than a day or two, my condition will seriously decline & I will be unable to do my job or take care of myself.

I am appalled at the way CVS operates. They are rude & unprofessional, disorganized & they clearly do not have their priorities straight. They're claiming they can't fill the script due to DEA regulations. So why did they fill it for a year with no issue? I called CVS Caremark to complain when I got home & told them I believe this is retaliation for my complaint. While they said they take retaliation seriously & will investigate, they're not going to do anything to assist me in this matter. This is unacceptable & inexcusable.

Forty five minutes into the process I go to the front to find a store manager who takes another 20 minutes to get his name. Over an hour later I leave with no rx and no meds. This is my monthly routine, every month for 7 years. So far, Pharmacist ** was the most obstructionist pharmacist I have met to date- Congratulations ** you are at the top of the list of long list of worthless pharmacists at CVS!!!!!!!

When I got there, the pharmacist told me that they can't fill it out as they are out of stock and they cannot keep the prescription. I told the pharmacist that I was told otherwise when I called and the pharmacist said no. I asked when they expect the medicine to be available and they said that they don't know so I just asked to have the prescription back. The pharmacist said he gave it back to me but he didn't. He said he's put it in the basket but the basket was empty and I did not move.

He started looking inside my car as if I hide the prescription. I stepped out of the car, looked in the street, checked inside my car again but I found nothing. He left the window for 15 mins. I pressed the call button again, and I was waiting for a response for another 5 mins. He came back telling me, "I am sure I gave it back to you, it was in the basket." I said "There was nothing in the basket." He left me again waiting for another 5 mins. He came back and started looking again around and into the sliding drawer/slot until he found it in the groove of it. So I was so pissed off not because I lost the prescription but because of his attitude. Instead of apologizing, he dropped it in the basket and just left the window. Not even an apology.

Another day with another incident on 10/01/2014. I stepped in with a prescription for ear infection (ear drops). Pharm said it will be ready in 45 mins. I said I will be back in an hour. I went back after 3 hours, the ear drops was not ready yet. So the pharm. said it will be ready in 15 mins. I said "What?! I was supposed to pick it up in 45 mins, it has been 3 hours now." I waited for 20 mins and the ear drops was not ready yet. So I asked to speak with the manager. The manager was standing behind the counter, seeing and hearing me but he did not even look at me. Finally, he approached me and said, "I can't do anything except apologize."

On several occasions, I receive a text message stating my prescription is ready to be picked up. I go to the pharmacy and it was not ready. Another incident when I was picking my husband's medication. The pharm said "We can't fill out the prescription because we cannot locate your husband's account." I said "Here we go with another issue. He has been dealing with you for years now." I go back another day and they told me that there is a duplicate account for him so it needs to be fixed.

And so on and so forth. Every time I go, there is an issue; from miscommunication, to attitude and poor customer service. Accordingly, I am working hard on moving my family's prescription to another pharmacy as soon as I can. I am so disappointed. After being a customer for 8 years, I feel like I am done and cannot take their disrespectful and discourtesy behavior anymore.

There is a medication I am on that I need every day and I was without it one day because I couldn't get a ride and it was torture not having it so I make it a point to get it early each month so to avoid an issue like that again. It's not a heavy duty drug. Not a painkiller or anything like that but it is controlled. Anyway I have extras each month so to avoid being out. Anyway... I get it 2, 3, or 4 days days early... whenever it falls into place with my transportation and my insurance will put it through BUT the pharmacist refused to fill it.. What happened to that poor me, lowly middleman?? He said people abuse it, but that he wasn't referring to me. Well if he wasn't referring to me... then why wouldn't he fill it?? He said he would fill it the next day. I had enough so I did not mind that.

I minded him playing God with my prescription and lying to my face about not accusing me which he obviously was. And he was so rude about it. I told him my insurance would put it through and he raised his voice for others to hear that "he wouldn't put it through" like he was trying to make an example out of me. I am just so put off. Makes you feel icky in a way that I cannot describe. Makes me feel like just paying for a taxi on the actual day it runs out just to prove a point that I CAN wait, because this particular med you have to have daily. But I should not have to do that or feel as though I should do that AND it will disrupt my flow plan. I feel uneasy and disgusted.

What if I had broken my hip or an older person fell and broken HER hip, that is almost a deadly situation. Due to the lack of attention to this matter, I will NEVER spend a dime at ANY CVS store as they obviously do not care about their customers well being. Anyone that might fall at the Alvin, Texas store, please feel free to contact me as they have been notified of the situation and can easily be held responsible. I will be contacting all of the attorneys in the area to report my incident and witness that CVS has been advised of the situation so they can be held liable.

I get **, but all the pharmacy had was my blood pressure medicine, which I didn't fill out of frustration. Have I missed something, or was a cure for osteoarthritis, obesity, for the better. This action will only force people to seek illegal drugs and make the job of being a pharmacist dangerous. It will also put a lot of people out of work, because I can assure you, I don't go to CVS for their overpriced snacks and greeting cards.

On October 16, 2014 I took the prescription to CVS on Main Street at Ramona, Ca. and I was told no problem in refilling and that they were running behind by 2 hours. I was at a tire shop from across the CVS Pharmacy and I got a call from my daughter, who was sobbing on the phone, and she told me that the pharmacist, John (last name withheld), from CVS called our home phone number and told my daughter that he was NOT going to re-fill the prescription, defying the board certified doctor’s handwritten (per DEA) order. John’s reason was that he looked at the history and that every 15 days she was getting the medicine, **. This time she was a few to several days early with the handwritten prescription.

I quickly went over to the pharmacy and met John, who truly looked unprofessional and a quick description would be that of a slob! He was totally rude to me and did not have the understanding of a patient’s situation. I explained to him (John) the medical condition of my daughter and that the medical personnel who are trying to treat her are totally aware of everything. If the board certified and experienced doctor give out a handwritten prescription then the pharmacist should not argue and deny the refill. John basically blew me off with his rudeness, absolutely and totally acted like a demi-God, regardless of the well-being of my daughter. I thought that to a medical profession, including any pharmacist, the health and well being of a person is their utmost compassion.

I am letting all the readers to know that CVS at Ramona is not customer friendly and especially, patient friendly. A pharmacist like John (last name withheld) should not work for CVS. If CVS cares for its image to the society then they should do a house clearing. I took the prescription to another pharmacy across the road, at Rite Aid, and no trouble in getting that handwritten prescription filled. Yes, Rite Aid is aware that per medical insurance coverage and per instruction of board certified medical profession, my daughter has been getting this medicine once every 15 days.

When I tell her, "Ask them, they know me" and they will say yes, she still treats me like crap. Since I don't drive I have to rely on someone else take me to pick my medicines up. I call no less than 6 hours before picking it up and find it not ready. I do not have any family left except my son and he works so he can not just drop what he is doing to take me just any old time. The last time I called ahead to make sure they were ready, they said they were but were not when we got there. Everyone else that works in that store is friendly and most helpful.

But because of the many, many hours (no exaggeration) I spent when I had the time here and there, the holidays were fast approaching and I had to get them out so I just bit the bullet and mailed them as-is and didn't complain to the store. Fast forward to the next year, 2013, and I stupidly thought "surely they've gotten their site brought up-to-date" but was sadly wrong. Same problems, except the uploader was better. I had just as many problems and finally said "enough is enough" and sent my order to Walgreen's. Now, Walgreen's had just as many issues when it came to actually picking the photo order up, but, the website and the order process was great compared to CVS.

Now, let's talk about the Minute Clinic. Great idea, but not well executed. I was pregnant in 2013 and went on search of a flu shot at the advisement of my doc. There is a window of time when it's best to get one and I had limited time due to work and other commitments. I called the MC to verify hours of operation and went on my lunch break. I went and there was a sign taped to the computer "back in one hour". Great. So I left and went back to work and figured I'd just go after work. 4.5 hours later I went back and the same sign is still taped to the screen. Lovely. The following week, I called ahead, verified they were open RIGHT THEN, and went back. I signed in on the computer. It said there was someone ahead of me (already in the room) and my wait was 15 minutes. 2 families came up after me and signed in. The person in the room left, and a few minutes later, the doc or nurse or whatever calls one of the families in. I noticed but bit my tongue, okay, maybe they have a more urgent matter or something. I check the screen, it says my wait is now 20 minutes?

So then they leave and the OTHER family gets called in but I'm reading a vitamin bottle at this point and by the time I get it on the shelf and turn around, the door closes. The screen then says my wait time is 10 minutes? TWENTY minutes LATER (mind you the computer wait time keeps fluctuating and then finally rests I think on 12 minutes and never changed). I told the nurse/doc whatever when I went in what happened and she said she called my name multiple times over the store speaker. I was sitting right beside the door and/or standing right in front of it, the entire time. She at least apologized, but, honestly, I think she just completely went past my name or the computer screwed up. So, my flu shot, drive time and everything else involved for three trips took around +/-4 hours. "Minute" clinic? More like "hours and hours" clinic.

ExtraCare: 8 months ago my CVS "swipe" card would work but my phone number stopped working at the register. No problem for me except the few times I stood digging in my purse for my card with crap in one hand and trying to put it on the counter and in a hurry and cannot find it in the bottomless pit, as I call my handbag. I am usually on top of it and have my card ready but sometimes things just pile up. Then, the fact my fiance cannot go shopping there and use my phone # so we get the benefit of racking up bonus points from our combined purchases. So, the store manager tried to fix my phone number on it. The pharmacy tried. I went online. I called 3 or 4 times in the past 4 months alone. All tell me "it's fixed, allow 48 hours." And I go back...nope! The final answer was to issue me a new card and transfer my data over. And let me tell you, dealing with the "ExtraCare" idiots was enough to drive me mad. Most of them didn't understand what I was saying and I speak perfect and clear English, or they acted like they were just pressing buttons, "okay it's fixed lady, get off the phone."

Pharmacy: My daughter is on a prescription that is vital to her function and is one of those drugs that you slowly titrate up in and cannot stop cold turkey. Well, each and every time I do the online or over-the-phone refill, it goes through and I get a text or what not that it's ready or a phone call. Well, each time they "don't have it in stock, will be tomorrow." Either because the doc prescribes JUST enough liquid, or the pharmacy misfills the amount or perhaps we parents are mis-dosing (hard to do when using a syringe that has the numbers and lines on it), but each month we come dangerously close to running out and because insurance and CVS work against consumers with this liquid, I can't refill up until a few days before the refill due date. Well, that puts me in a bind because as crazy as my schedule is, I then have to schedule around what they will do, and I do understand that's the LAW, fine... but if I finally went on ready refill and it automatically does it for you...and then for them to call and tell me they don't have any in stock....when it was pre-ordered... what? I mean, wait, say what? They had to transfer the prescription to another store and we cut it REALLY close that month!

I had to go out of my way, which I will do anything for my child so okay BUT this is gross stocking error on CVS's part. So this past month we are about out 12 days before I'm even allowed to refill it. How does this happen? I'm sorry, I don't have the ability to measure 90mls every time I get home to make sure the pharmacy did it right. So we happened to have an appt with the cardiologist last week and I waited and told him and he did a new prescription for us last Thursday. Submitted Thursday. I call the CVS we always go to, that the cardiologist verified while I was in office, and ask if I can pick it up at 11:30. She says it was transferred to the other store, the one I had to go out of my way for the last month. Why? No one knows! Great! So I call that store, "can I come at 11:30." "YES" they said, "it will be ready." I go. Of course it's packed. I tell them I'm there and waiting. 45 minutes later they call a last name that sounds like my daughter's so I go up and stand in line only for them to look around forever and find nothing. I was LIVID. I have missed so much work because of doctor appointments and now these idiots took up another lunch break. I yelled a few choice curse words as I blazed out of there.

I can only take so much stupidity. I call back 2 hours later and they said THEY DON'T HAVE ANY IN STOCK. WTF?!?! NOW....you tell me this? The 'script' was sent over the day before and the afternoon of the next day, after I called that morning and was in the store that mid-morning, you just NOW tell me you don't have any? BS!!! I was impolite to the girl on the phone and said "LOOK, we are almost out of this medicine for my daughter's condition, a med she cannot just 'not' take or there will be serious implications, tomorrow is Saturday and we don't have enough to get through that day - YOU NEED TO FIND ME SOME IMMEDIATELY". She called back an hour later, "I called 5 stores (even non-CVS) and none have it." Jeez lady, if I had known I would've done my own leg work. So I am calling the cardiologist at 3:30pm to find out what he suggests and I wind up having to drive into uptown Charlotte, during rush hour, to the main branch of the hospital to get this med filled. What would normally be a 1 hour 15 minute round trip turned into 2.5 hours because of traffic. I barely made it to the hospital pharmacy before they closed at 6pm.

Point is - no more. The pharmacy techs always seems so completely slammed, it's no wonder they can't get their act together. I don't blame them, but, I do think inventory management of a known order that is on automatic refill should be IN STOCK at all times. I shouldn't have to wait, month after month. I do understand that I went in early twice to get it, but even on regular days they were "out of stock." All these things left such a bad taste in my mouth that after so many years of patronage, I am moving on as soon as I find a suitable pharmacy to transfer to. I'm still weighing options based on location, etc. I am just done with it. And I'm sure whichever I go to next will be riddled with problems but hopefully not as many.

In the afternoon of said date my family and I were in an emergency situation and I needed to get my son's medication filled right away. In my experience with my local CVS, one of the prescriptions is a class 2 controlled substance and is not always in stock so I contacted a few CVS locations in the area to see which one would be able to fill it. The first location I contacted notified me that the prescription was out of stock. My husband using his phone was on hold with store #9347 as they were checking to see if they had the medication in stock. At the same time I was on the phone with Heather your pharmacy technician. I informed her of our emergency situation and asked her if that location could fill it. She informed me that she wouldn't be able to disclose that information over the phone because I could be a potential threat and they were located in a bad neighborhood.

I told her that the location 2 miles away was on the line with my husband checking and why it was okay for them tell me if it's in stock but she couldn't and they are practically in the same neighborhood. She gave no reasonable explanation. I mentioned that I was 2 miles away and headed in her direction, pulling a 5th wheel trailer, 4 boys and 2 dogs in Friday downtown traffic and I needed help. She insisted she could not disclose that information. I went back and forth with her for a bit even offering her all of my personal information, insurance information, my driver's license, my son's insurance information so she could verify I was indeed a legit customer.

With no help or acceptable explanation from her again, I asked to speak to the pharmacy manager. He was very polite but did explain he also could not disclose that information over the phone. I explained that I had already contacted 2 locations and they told me right over the phone that they were out. In the past I have called my local CVS and the one that is 2 miles away and they always tell me whether or not they have enough for his prescription. My usual location has in the past called other locations for me or let me know when the next shipment date will be. I explained to both Heather and the manager that I did not approve of the inconsistencies of the company's rules and regulations and demanded a better level of customer service. I insisted she tell me how someone could possibly be a potential robber if they were willing to offer their CVS account information, insurance, medical and personal information in order to find out if they have a certain prescribed medication in stock. If she would've taken her time to access my son's prescription history in his account records she would have seen that I routinely fill that medication. Again no reasonable service was given so I asked for the pharmacy manager.

He was polite and reiterated what she explained. With no help from him and the time we spent on the phone I had already arrived at that location. I told him I would be inside in a minute and hung up. I approached the counter and there was no line. The pharmacy technician Heather was helping a customer on the phone so I placed the written prescriptions, insurance card and my driver's license on the counter and stepped back to give her privacy. At that point I did not know if she was the pharmacy technician I had been speaking to on the phone. I stood there waiting with my 4 boys.

After she was finished with the call she never once looked in my direction, never acknowledged me or let me know she would be right with me. For what seemed like 10 minutes she sat at her terminal with a blank stare typing away faster than I have ever seen anyone type before. At that point I got that feeling she knew who I was. She made an effort to go out of her way to make my wait as long as possible. After she was done typing excessively, she said nothing to me, did not look at me but proceeded to look at the prescriptions. She said she had to check and then proceeded to take another phone order right in front of me. Never even asked me to wait while she helped another customer on the phone.

At that point I was very upset and I began to have a panic attack and I kneel down under the counter to control my breathing. My boys were concerned and I told them I would be okay and that I was kneeling down to help bring me down from my panic attack. Even with this going on she still typed away and away with her blank smile-lacking-stare never offering help. The young gentleman manager approached me and apologized about the situation and that his hands were tied. I thanked him but still disagreed with their service. She said it would be at least an hour.

I begged her to ask to have it expedited due to our emergency and she said other customers were ahead of me. I asked her if any of them were having an emergency like ours and she agreed no one was having an emergency and regardless it will be at least a hour wait. I returned to my vehicle with my boys and I proceeded to call customer relations to be connected with someone who could help. The woman rep was very nice and helpful. I asked her to call the manager and ask him to expedite my son's prescriptions because we were having an emergency. The phone rep waited on hold for over 20 minutes with that store and kept checking in with me telling me they still had her on hold.

I then proceeded to return inside the store and wait in the waiting area until an employee picked up the customer relations representative on hold. The manager came over and asked me if I wanted him to fill my prescriptions. I then showed him my phone so he could see how long I was on hold with the rep who was on hold with his store. I no longer needed her help and I recorded my reference number. He filled my prescriptions and interestingly enough, it took exactly one hour. Heather was extremely rude, unprofessional and displayed a lack of sympathy for sick patients/customers.

I left Walgreens years ago and always used CVS. I plan to leave CVS unless your company can provide me with the necessary service I deserve. I am asking you to compensate me for my time, my family's time, my panic attack and for upsetting my son to the point of tears. Feel free to review the security tape and you too will see Heather's actions or lack thereof. I plan to climb your corporate ladder as far as I feel necessary unless you can provide me with an acceptable solution. Losing a customer may or may not mean anything to you but I do hope you take in consideration that you have an employee handling sick and disabled customers and she clearly needs to be retrained, attend some customer relationship building courses and maybe even a social skills seminar.

In conclusion, I was asking the pharmacy team to check to see if my son's doctor prescribed medication was in stock or if I needed to use another location. Even with my account, personal and prescribing doctor information offered, Heather, the pharmacy tech still informed me that her location was in a "bad" neighborhood and I could be a potential robber so I would need to physically come in and ask for help. Additional information can be referenced on my account. Thank you for your consideration. I anticipate your reply.

The next thing I knew I was sitting in the waiting chairs and the Manager came out to let me know there was an error and they did not have my medications so I had waited for nothing!! To top things off due to the time of the evening it prevented me from seeking my medications at other local pharmacies due to the time of the evening. I would love to see a class action lawsuit. I feel they need the green paper bucks effected before they will ever make changes. I stop using CVS long time ago due to wrong meds given, amount of time to fill meds, not having meds in stock, and poor customer service.

I have learned all the big Corp. pharmacies which came into our towns and took over our mom and pop pharmacies are the death of us! I now use a mom and pop drug store and I receive the best care ever. The only downfall is the hours of operation for mom and pop, they believe in family time and we have been made to function without family time by stores open on Sundays and late evenings.

I was offered nothing by the manager for the errors they made, and they also had another customer having issues the same time I was there. Not sure how many employees would even want to work for this company. If this is how they treat customers which makes the pay check for them, what are they doing to the staff to give them the attitudes they carry?

My problem occurred in the late morning of October, 4th, 2014. Everything seemed to go like normal. I stood in line at the drop-off counter, relaying my prescription to the friendly pharmacy tech and was informed that she would just have to check if the medicine was in stock. No problem, standard procedure, I totally understand. Then your company seriously failed to deliver on its portion of VALUE and or SERVICE!!! I was called over to the patient counseling computer where the very rude Pharmacy Manager by the name of ** informed me of new guidelines that took effect on October 1st, 2014. ** then proceeded to enter in various data fields of information she did not disclose with me at the computer stationed in the patient counseling area. I was more then happy to oblige as she asked me for my First and Last name.

It was around this time I proceeded to ask if I was lost in the system since I had just given the same relevant information not more than 90 seconds ago to the very cordial pharmacy tech. Everything seemed on the up and up. Birth date ** quipped. I disclosed my birth date just as I had done 90 seconds before and then ** revealed that the new policy implemented was very cumbersome and implied that there were a lot more hoops to jump thru. At least that is what I gathered from all the various screens she seemed to be checking and entering my personal data in.

Only after entering my Script information, first name, last name and birth date did she inform me that due to the new guidelines she would not be able to fill my prescription in which my Doctor had deemed it appropriate to treat with a schedule II narcotic (the dirtiest word in the English vocabulary: NARCOTIC). I was completely baffled, shocked and flabbergasted. I quickly asked why did I fail to meet the guidelines? To which she could only offer me a blank stare and the very unsatisfactory answer: "I cannot disclose that information." I then asked to see in WRITING just exactly what the guidelines were that deemed it appropriate to deny me the necessary medicine to treat my condition with. Only recently had I been diagnosed with ADHD and was prescribed ** to treat the condition. It has really changed my life in a positive way the last couple of months. It was like night and day and now I was being denied my medicine and made to feel like a criminal because a small percentage of the population chooses to abuse the drug known as **.

Wow, you would think that ** had seen a ghost. How dare me question her authority as pharmacy manager. Then I started to put two and two together and realized I had been profiled. Bottom line, based on my outward appearance and nothing else, because the fact is I had filled the same exact prescription, from the same exact Doctor, for the same exact amount of Mg last month. Not one single thing had changed except for the fact that instead of the normal courteous and pleasant CVS Pharmacy manager I had been accustomed to, I was now dealing with the very unprofessional **. Anyone who knows anything about the pharmacists golden rule is that they can refuse and deny service to anyone they see fit. So I ask again, when did the Pharmacy Manager become Judge, Juror and Executioner of my medicine. I thought we had Drs to write prescription's in which we can help better our society and in which not to have pharmacy manager's decide based on outward appearances, age, dosage amounts or other discriminatory factors which many courts would find illegal to base opinions of service on. Why do we allow these types of discriminatory practices to plague our pharmaceutical corridors?

Whether or not we qualify for the medicine our Drs have already deemed appropriate and necessary is beyond me. If a Doctor says I need a particular medicine, where do you ** have the audacity to hide behind your computer and counter denying me of my medicine which helps me perform as a productive member of society. You are doing everyone a great disservice when you deny them of medicine that helps better their lives in ways that are unquantifiable. So I ask you, was my facial hair not groomed to your satisfaction? Did my lack of a collared shirt scream narcotic addict? Or was it the fact that my shirt was not tucked in cause you to judge me as a threat to society. It appears to me that ** forgot her Oath of a Pharmacist? Must I remind you?

"I promise to devote myself to a lifetime of service to others through the profession of pharmacy. In fulfilling this vow: I will consider the welfare of humanity and relief of suffering my primary concerns. I will apply my knowledge, experience, and skills to the best of my ability to assure optimal outcomes for my patients. I will respect and protect all personal and health information entrusted to me. I will accept the lifelong obligation to improve my professional knowledge and competence. I will hold myself and my colleagues to the highest principles of our professions moral, ethical and legal conduct. I will embrace and advocate changes that improve patient care. I will utilize my knowledge, skills, experiences, and values to prepare the next generation of pharmacists. I take these vows voluntarily with the full realization of the responsibility with which I am entrusted by the public."

**, please if you would just do your job in a professional and courteous manner, CVS would not have lost this customer for life. I promise to advocate against CVS and all who embrace their discriminatory practices. Good bye CVS. I shall bring all of my business to your biggest competitor WALGREENS and for that Walgreens corporation thanks you from the bottom of their bottom line. ** you should serve as a reminder to all at CVS why one should never treat another person with disrespect. Bottom line is that you were just overall plain rude and a person in which your duty is to consider the welfare of humanity and relief of the suffering, you failed. Your lack of compassion indicates to me that you are in the wrong profession. Denying service to a life long customer, you have alienated me and my entire family...being Italian that is a lot of people!

In addition I have used this pharmacy for this drug for over 15 years and never been questioned. As a new pharmacist he could have asked the other pharmacists who have previously filled this about my record. I did call my doctor who agreed that he was totally out of line. I asked him if he had spoken with my doctor as this is a conversation I had with her but he implied that as a pharmacist he had the right to do this without further consults. I understand that this is true. However I do feel that my privacy rights were violated and while this is a he said she said situation I think the pharmacy involved needs to be aware of the issue. (CVS Glenside on Jenkintown Rd)