Liberty Reverse Mortgage Reviews

I refinanced and the application and the underwriting process took just a few weeks. It took quite a while overall, though. I started in August, and it ended in the 1st of January of this year. I was also expecting a little lower than the rate that came, but it's all right. I still get lower than I ever had. There were two reps working with me, and they worked fine whenever I called. Andrew was my main person and he helped me a lot. When I would text him or call him, he would call right back, which I appreciate, instead of waiting forever. All in all, I would suggest friends to use Liberty.

The people at Liberty were very good. My husband made the original connection to them and then, when that person didn't hear from us for a while, he called us. I was a little surprised because when we first made this new deal, I was given a really good rate. Then, at the 1st of March, it went up. But still, we had had an IRA that ran out and we needed something to supplement our Social Security. So, why not use the equity or the worth of our home to allow us to stay here? That was our thinking.

The market in Spokane had gone up quite a bit since when we had done the original reverse mortgage, and we had equity that we could access that we wanted to use to update our home. We've lived here since 1980. It was built in '79 and we were first owners. So, it needs some updating. So, we wanted to do that. The rates were a little bit lower as well and they're going to start going up. So, ours is a variable until we figured, if we refinance it a little bit lower rate as it goes up, it will go up a little bit less than it would have otherwise. Somebody we knew handled our stuff at Liberty when we did the first reverse mortgage and we were treated well there.

The guy I spoke with from Liberty had such a pleasant voice. He started right in explaining so it could be done. I took a chance and they went through the paperwork with me. The problem started with the underwriters. I spent about $120 sending stuff back and forth to them. I had to send my husband's original death certificate. I told hem I didn't have any more, and I wanted it back. They only sent me one part of it which is the back page that had the stamp on it.

I've been very happy with Liberty, and the girl I was dealing with, Myka, I don't even know if I would have gone through the process without her. She's special. She used to be in hospice, so she knew about elderly people and how they were being taken advantage of at times. That made her compassionate and caring, and that's what allowed me to trust the process. I started the process thinking about AAG because of all the advertising on TV. When I got to Liberty, Myka was there and gave me confidence that she cared about me and what was going to happen to me. That was important to me. Also, the rates and terms I got are very good, and a lot of that has to do with timing.

The first girl I had that was supposed to be closer was an idiot. She ended up not being in the picture at all. The process took too long because she was not doing her job right. But the lady that took over was wonderful. Once it was in her hands, everything went by so smoothly.

We took out a Liberty Reverse mortgage about 9 months ago. We were promised that liberty reverse would service the mortgage for as long as we held it. About 2 months ago we got a mailing telling us our mortgage had been sold to PHH Mortgage servicing. I did some investigations and found out that PHH was a parent company of Liberty Reverse. 33 states have recently sued PHH but suit was about unethical practices in their regular mortgage division.

John, the loan officer that we initially worked with, was very thorough in explaining the whole process to us and setting everything up. It convinced us that this was the right thing to do. He was impeccable with everything throughout the entire process. After that, we worked with a gal by the name of Katrina. She did the actual processing of the loan, working between us and the underwriter. She was incredible as well as the follow up. I have had some issues though with customer service after the fact because it took almost two weeks to get our bank account set up with Liberty for the fund transfers. That was a little frustrating. Still, the entire process went relatively quick. It was probably a six-week period from start to finish, which is probably a lot sooner than I expected for the mortgage process. It usually takes much longer than that. The rates and the terms of our loan were very good. I was very happy and satisfied with it.

I'm very satisfied with Liberty. Their process was very easy. My daughter basically took care of it - all the calls. They kept us up to speed on everything. They were very good.

The process started off with someone who did not respond. So, it was turned over to Margaret and Kimberly, and they were great. Both of them responded very promptly. Margaret was on top of everything. I would recommend Liberty Reverse because of their promptness and the whole process.

Everything was fine with the rates and terms that I got. But as soon as all the papers were signed and they sent me my check, I had a few questions. I've called them about seven times and they won't return the phone call now.

I'm very satisfied with Liberty. They were good to me. I like the rates and terms. I'm thankful for Peg and Mark. They helped me. They didn't just put me out there, but they worked with me. They didn't leave me out there to be hung like a whole lot of companies do. I was already in debt, but they didn't let me stay in debt. Then, once the loan was approved, they called me and congratulated me for being on the team.

I wasn't very happy because they quoted me a rate, that's I spent $9,000 in closing costs. They quoted me a lower rate and said, "You act now, we'll lock the rate in." I acted now but didn't lock the rate in, as I've already gone up over a point in a month. I complained about it and they didn't care less.

I liked the rep from Liberty. He was very good about telling me what was going on. Try Liberty. They’d done fine for me.

Beverly, the rep, kept me informed all the time. Her communication was very good. I'm happy with my reverse mortgage with Liberty.

We dealt with a guy named Nick and he was fabulous. When he said he would call me back at a certain time, my phone rang at that time. It was the best customer service ever. We also worked with a lady named Rosemary and she was as fabulous as Nick. We got lucky. The process was smooth but in the end, I felt Liberty kind of reneged their offer or lied to me because if we went with them again, they were supposed to give us a $4,500 credit as we'd gone with them before. At the time it took to close, which wasn't long for us because we've been with them and they had our info, the rates had gone up and they wouldn't give us the $4,500 discount. They said they could do a 1.5 on the margin or we could do the 2.5 and they would give us that towards our closing cost. We picked to go the best percentage on the loan, but we felt they took that away from us. But doing business with Liberty was, other than that, great because of the two people we dealt with.

I had a miserable time with Liberty and I won't do it again. I did all the paperwork for my mom and the entire process was a huge pain. It took approximately four months to get it done. I had two different people working on it and there was miscommunication. I had to have two appraisals, which wasn't clarified upfront.

They answered all our questions. If I had questions, I asked them even after everything was over and done with. I still called them back because I was finding out about the taxes and to make sure I didn't have to pay them twice. They helped me through all that. They said the taxes were taken care of. Overall, it was not a difficult process to go through.

Liberty's application process was long, but we made it. Once we got started, it wasn't so bad. The representatives were great. They answered all my questions.

The rep was okay but the paperwork can get tiring.

I had a very good gentleman at Liberty by the name of Keith. He was very good in explaining everything to me. If I didn't reach them, they would return a call as soon as possible. The thing that I had a problem with was I didn't realize there were gonna be all those fees that were gonna be taken out.

I had three different people I dealt with at Liberty. Christine was very nice. Leticia was pretty good. There was another girl named Leticia also. But sometimes, it was hard to get a callback or if they called me then I called them back, I could never get ahold of them. The process took almost a year. They had told me that the home wasn't worth that amount, and so they were gonna give me a lower amount but I ended up with this higher amount which I don't understand. I still have questions, but I haven't got any answers. I can't get anybody to call me back.

I had a reverse mortgage before and the process went much smoother with Liberty. If I had a question in the middle of the process, the representatives answered it very quickly. Not knowing the ins and outs of the whole process very well and how they have to gather the documents, they did extremely well. I was happy. The amount of money that the previous company that contacted me originally was a lot different than the amount of money that Liberty was able to take out.

I was not very happy with the length of time that it took to get the thing closed. It started on August 23 and I didn't close until December 1st. It was horrible. I was very angry because it changed all the terms. In a day and age when we have fax machines, text messages, telephones, and overnight delivery, 100 days in the United States of America in 2021 was just mind-boggling. At that time, I had an existing reverse mortgage with PHH which is under the Liberty umbrella. They had all my information that they could have needed by just talking to PHH. I ended up talking with Shaun, who was the salesman, and then Makayla, who was the processor, and then there were two other people that I still talked to. There were too many people in the process for efficiency.

The broker was nice, honest, and upfront with everything, so we picked LIberty. However, the one that worked with him was out a lot. There were issues with her not being there and up to speed which prolonged the length of the application to months instead of shorter times. When she was replaced with somebody else, everything ran smoothly and quickly. Overall, Liberty made things easier. The reverse mortgage is the way to go for us.

I did a reverse mortgage with a different company before and this time with Liberty was a lot easier. The rep that I dealt with was a very nice man. He kept me informed through every process. I was pleased that I didn't have the hassles that I had before.

It was easy enough to sign up with Liberty. We had pretty good communication with the reps. But then towards the end, we had a lot of issues with the process.

They made it clear as to exactly how the reverse mortgage worked and how much I’d be getting. Sean was very helpful. We communicated through email but I don't check the email very often, so the process took longer than it should have. Since it took more than 60 days, they had to up on the interest rate. It was supposed to be about 1% and it went up to 2. But Liberty didn't tell me how to access my line of credit. They sold the mortgage to another place and I had to call them to access the line of credit.

Liberty was great but the processor that works for them doesn't know what he's doing. I did all the work myself. Even he said that. He said without me, the loan wouldn't have gone through. The guy is in Florida, and we're in California. Every day, he was off work at 5:00 there which is 2:00 here. Nothing was ever done after 2:00. I would email him, but he wouldn't respond or would send the wrong email. I would call, but he wouldn't return the call.

We initially talked to Sean from Liberty and he was easier to work with and more knowledgeable so we worked with them. But during the application process, when I had certain questions or concerns, talking to the right person was a little bit more difficult than I thought it should be. Other than that, as far as the rate and terms, no one else can say they could match it. It was great.

My experience with them has been great. The rate was the lowest I could get.

The process with Liberty from application to closing took a long time. There was a delay but it's all squared away now, and that's all handled. The guy I worked with throughout the process was Mike. He kept me in touch, but the information wasn't as prudent as I wanted it to be. I was asking a question, and I couldn't get an answer. Then, about five days later, he’d come up with an answer. Everything else was okay. There was just a few little things that are a little bit different, but it was okay. I'm happy. I'm not going anywhere.

The application was kind of a pain and the paperwork has been slow coming because we just closed this thing a few weeks ago. Also, I'm not satisfied with some of the results. My loan came out about $3,500 less and I'm not happy with that. I have a guy that I trust and I haven't got ahold of him. I left a message with him to get back to me. They've been usually pretty good with resolving problems so I'm not too concerned with it. I've talked to them off and on for months and they've been all right overall.

Everything went along well except at the very end. It started off great. Our property is part of a trust and our lawyer had to get involved and write Liberty a letter, and our lawyer kept on thinking who we were dealing with. Because it was some legal issues, and four times, our lawyer got disgusted after that. She even contacted them, let them know what was going on and it seemed like Liberty couldn't understand what was going on. They didn't get the trust issue we had with our refi. But in the end, it was correct. Everything was ready to go. It's just they didn't know what to do with it. And we were told things by a representative named Beverly who is a very sweet lady. We liked her a lot. She would answer our emails. We talked to her. Any questions we had. We worked through the appraisal and different things.

I had confidence in the reps at Liberty. Everybody there really was clear. They kept checking for my knowledge or my understanding of what the next steps were and the process. So I really like that. They were being upfront with me. Whatever they would tell me, I would research other companies, and see that the fees and things were the same or close to it. I had a very good comfort level with the first person that I was talking to and she was very responsive. I also liked that even though Liberty is on the West Coast, they work the hours as the East Coast.

The gentleman who came over most recently was courteous and he tried to help me the best he could. He's neat, clean, and well-dressed. But I found the process awfully slow. It could be a little bit quicker.

It was wonderful with Liberty. They answered any question and checked with me to make sure that I got the money. I would definitely refer them. The only thing was I thought it would finance quicker. I didn't have some of the paperwork I should have, like a Social Security card. They had thought one thing would work, but it wouldn’t so I had to wait around for an award letter from the Social Security Department, verifying my Social Security number.

We were originally going with AAG but I looked over Liberty and all things being equal, they were a little cheaper on some of the fees. I also found the customer service to be excellent. My rep, Chris, was wonderful. He was very patient and answered all my questions.

I like Liberty a lot. The application was time-consuming but we got it done. We started it in July, and we just finished about a couple of weeks ago.

Liberty did a very good job. They made a really good offer that we took advantage of. It was very easy to work with them and we had no difficulties with the transaction. My rep was always following up and she kept us informed into the process. Everything worked out perfectly. I recommend Liberty.

Everything with Liberty went smoothly and according to schedule. The people were nice, and it was a good experience. My loan officer and I talked several times. She was very friendly. I would recommend the company.

There were a few things I didn't understand but as we went through the process, I asked more questions and got more information, and understood it better. The new rate and terms are good right now.

I had a very good experience with Liberty. They were really very professional and easy to talk to. I called and I talked to somebody. If I didn’t talk to anybody, they would call me back. Being my first experience, I was really impressed. Everything went so smoothly without any problems. Everybody was so nice. They have really changed my life because I was struggling to pay my mortgage and my second mortgage. Working with them has really changed my life.

Liberty did all the work and it went down smoothly. We didn't have to do much work. We had to redo the first class. So we paid for the certificate. We paid for the second certificate again. But they picked up the appraiser fee. The second appraiser reappraised our house. He compared it to the real houses in our neighborhood. He came in with a very good appraisal on this house.

We previously had a reverse mortgage with Liberty from November of 2019. Now the rates had gone down considerably and the value of our home has gone up considerably. The original person they put us with was a gentleman from Sacramento and I was very disappointed. He did not help much and didn't seem up to speed. He would ask why we hadn't sent the paperwork in and yet we have not even received it. I would ask him why and he said he'd check. Then he’d say he'd send it to me. I got tired of doing that which was why we got paperwork from another company. I was at that point of changing. Finally, it got to the underwriter, and the underwriter was very good.

Blake was so nice and friendly. She called me all the time. The process took a lot longer because the counseling that Liberty referred us to did not do the counseling for reverse mortgages. I called several different companies and nobody called back. Finally, the people said, “We don't do reverse mortgage counseling. We do first-time buyers counseling and stuff like that.” So, that list wasn't good. I had to find my own counselor.

The loan officer from Liberty was very good. She worked really hard to answer all of my questions and worked really hard to help me with all the paperwork. So, I was pretty happy with her. I was not as happy with some of the closing cost estimates that their group was giving me. It went all over the board. The closing cost started at 8,000, and then it went up to 12,000 and back down to 10,000 then back down to 8,000. It ended up being 6,000 something. It fluctuated a lot. Maybe some people in training added some fees. There ought to be a check and balance somewhere. Other than that, I'm overall pretty pleased.

With Liberty's application process, it was rough at some spots but Maggie was always kind of an advocate. That's why I liked her, and it is what I liked most about Liberty.

The cost of appraisal was a bit high. The mortgage that was being refinanced was accruing so much interest that by the time it closed, it was a substantial difference. But there wasn't anything that could be done about that. Other than that, Liberty is a great company.

The process took a little longer than we expected and I kept waiting. "When are they gonna do this?" then I found a letter I'd forgotten to respond to. Other than that, the process was smooth and the rep, Andrew, was great. I'm completely happy, and I'll refer Liberty to anybody.

I was completely satisfied with Liberty's service. Everything was good compared to the other companies that I researched, and the lady that I dealt with, Bev, followed up on everything. I've been in a real estate business for 35 years, and I've been through a lot of mortgages. It took a long time because of all the things that they requested, but the lady that I worked with was excellent. Made it a good move for me.

It was a slow process, but it went fine.

The seller I dealt with was very good and seemed to be honest. The first time I had a reverse mortgage though, they had to come back out. My water heater wasn't attached to the wall, so it cost me money the second time they had to come. I should have been informed what I had to have before they came out and I would have had it taken care of.

We started at the end of July and closed October 10th. It was a little longer than we had hoped, but we had a delay in scheduling the appraisal on our end. The reps were very responsive to any questions, always available, always responded to emails or calls, and there was no pressure. They did a nice job handling things, but they just didn't seem to realize that the original death certificate for my mother was needed, so there was a bit of a delay paying off the mortgage. There was a little blip at the end, but otherwise, it was fine.

Some things didn’t work out with the appraiser we had and it could have been his fault, but it could have been my family’s fault. He overheard some conversation and thought that they were talking about him. He wouldn’t wait around to get the picture and just left. I apologized to the guy, but he wasn’t very friendly. The next guy that Liberty sent back out to finish what he didn’t finish was an excellent guy though.

I studied the reverse mortgage for quite a while to see what it would do or not do. I understand that I can make payments into it, and I know I need an interest deduction for work. So, moving forward, I will be paying the interest that is charged throughout the year and I know how to do it because I have to pay it in a certain way for them to hit the interest in the first two items that I'm paying. I will have an extensive line of credit without having to worry about getting money. The loan will not get much larger than when I first started with Liberty in the beginning, the first reverse mortgage where they understated the property value by at least 60,000 to 100,000.

Liberty communicated with us every step of the way and let us know what was happening - why it was taking so long and what was being done to resolve things. We worked with Michael and he was wonderful and very helpful. Also, the rates and terms we received were excellent and we're very pleased with that.

I applied the first time to Liberty Reverse and then, they had a problem. There was crop ground on my acreage so HUD threw it out and we had to start over again. So, I double applied. The whole process took a little over a year but I was well satisfied with the way everything was handled.

The application process was fairly easy. It's long but it wasn't hard. I've done a couple of additions to it and they've done those on the phone. Also, everybody was very friendly, professional, and upfront with me. There were no shady deals going on. They're very nice people to work with.

At first, I thought the process was going to be difficult because I was really not good with PDFs, being on the phone, and doing and finding everything. That held me off for a minute because I wasn't sure about signing stuff on the phone. But I called my daughter and told her what it was. She told me to go ahead and sign it and it'd be okay. I liked that Liberty let me know what was going to happen next and I wasn't just sitting. There were a couple of little snags that I had to call about that were taken care of right away. The agents were all on the ball, they were all in contact with me, and they acted really concerned over whether I understood what was going on and if I have any questions.

For mom, the application and underwriting process with Liberty Reverse Mortgage went through quickly. Originally, we were trying to get me and my sister on it. It just got too complicated with legal ramifications. My mom was on the original with PHH. Besides being a businessman, the rep struck me as a nice person. Also, I got good answers. We're getting a lower interest rate. That is the savings.

I'd recommend Liberty Reverse Mortgage. Joanne was an excellent loan officer and she was a good communicator. The only thing that I was disappointed with in the whole process was the appraiser and I'd never recommend him. The appraisal was way low. I mentioned the dissatisfaction to Liberty but there was nothing they could do about it. Even though I paid for the appraisal, the appraiser wouldn't talk to me about it. He said he would only deal with the lender. But the rate was fine and the terms were acceptable. It got rid of the monthly mortgage payment.

My husband and I had Liberty Reverse Mortgage since 2014 and I received a call from them that the rate had gone down and it would be beneficial for me to refinance it. I would never refuse a lower rate. Everything was explained thoroughly and I was satisfied. The process took about a month from getting all the paperwork to the different individuals that needed it. The reps were great because every time there was an issue and I would bring it up, they would check into it and see what needed to be done. There were about four different people that I had communication with and all of them were kind and helpful. They went over and beyond trying to help me get what I needed.

The process with Liberty wasn't particularly difficult but it has been lengthy. It took many of my hours. Most of it was a repetition from the first time I applied for the mortgage, as if they didn't have any prior documents. The house appraisal was a cumbersome thing but I wanted to go ahead with the mortgage. The people were very nice and helpful so I have no complaints about how they performed it. It was just the system was overloaded with stuff.

The application process with Liberty was very good and everybody was very informative. The rep was punctual and gave me answers when I had questions. It was a smooth process. The rates and terms were great, and one of the reasons why we did it was the rates were so low. People should go with Liberty.

The rep was very good, friendly and had a fantastic attitude. If I had any questions, I would give her a call. She would always call back and email back. Everything was positive about her. We had the usual paperwork with Liberty’s process and we got to do the appraisal to see if we qualify. The terms and rates are about what I expected. I expected the house to have more value than it did though and it didn’t. But that's not Liberty’s fault. It’s the appraiser’s.

I spoke with the people from Liberty in getting the refinancing arranged and it went very well. It took a lot longer than I expected but everything went very smoothly and I was in touch with them.

My husband passed away and his name was still on the house title. We had to do some paperwork and have that taken off. So, the process with Liberty Reverse took longer than expected. But it was fine. I appreciate the hard work that they did for me. It got difficult but they worked with me, and they were kind and knew what to do. I was happy with it all.

One of the representatives of Liberty came out, interviewed us and asked us all the questions about our house and it took about an hour. He was a very nice man. We were pleased with that. Then, we had to order the appraisal. My husband was a real estate appraiser, so we knew about that process. Although it took several weeks to get him here, he was very efficient and fast. And for an appraiser to be pleased with the appraisal, it's good. That worked out well. We were pleased with his appraisal and pleased with the amount of loan that they offered us.

Everything was fine with the application process at Liberty. With Michelle, the rep that we had, it was perfectly placed. It took a little bit of time simply because some things needed to be done at the house. Other than that, it was great communication with Michelle and everything went smoothly.

Several years ago, we got an original reverse mortgage from them. Then this year, they reached out to us saying they could refinance it at a lower rate, and they did. From initiation to ending, the process took about two months. Everything was good.

I was refinancing and I went with somebody else to begin with, but they couldn't give me what I needed. An agent from Liberty called me and he was an absolute doll. He was helpful, patient, kind and I loved him to death, so I went with him. The process was a little long though, and I didn't understand why. They have all your information, and the refinancing could've been done within a couple of weeks. It shouldn't take six to seven weeks. However, I don't blame my agent for that because he was just doing his job. All in all, I was very happy with Liberty. It made me take a nice deep breath, and I can breathe again.

I refinanced and the application process was complicated. But, it was okay. Working with their rep was pleasant. I like the rate and terms I got and I'm satisfied with them. I recommend Liberty.

My refinance with Liberty was all done over the telephone. It would have been nice to have somebody there working with me while we were doing a lot of the stuff. But it worked out okay. I'm happy with the team and the terms of the reverse I got.

Everything was easy and things couldn't have gone better. Their reps Debbie and Randy were a great help. This reverse mortgage is gonna help. When I need the money, at least I know I've got it. And I’ve paid my car off.

Liberty's customer service seemed to know what they were doing. They weren’t rattled and they told me everything. I lost my husband and that was the only way I know that I could keep my home. ’Cause I couldn’t make the payments at what I draw. To anybody in this situation, I'd say, "go for a reverse mortgage".

The people that we spoke to were very helpful. There were some blips in there that we had a problem with. There was so much paperwork and it seemed like it was duplicated in a lot of instances. So, it was kind of frustrating at times. But I could always get an answer to any question that I had and to what I needed. The first time we did Liberty, we had a local person that was dealing with all of that for us. This time, it was all long distance from California and then someone came to the house and did the closing. The original process probably took four weeks and the refinance took eight weeks. That's why I was so confused. I'm like, "We've already done this. You have all our information. Why is this refinance so much more time-consuming than the original one was?”

The process took seven months which was a lot longer probably than some. I'm not unhappy with it taking seven months. We had a lot of paperwork to turn in but we got all that turned in. We had a little difficulty with the person that was supposed to come out and evaluate our home. The first person didn't do what they were supposed to do and Liberty had to find another one. They did everything they could.

I was pretty comfortable with them. The application process was fine. It's been a good experience.

The process was long, involved, and way too complicated. Too many times, I'd sent copies of the same paperwork. In fact, we just sent the flood insurance paper for the fourth time, and our loan is already closed. They're still coming up with things. The notary was out here three different times for the same paperwork. On the other hand, we were able to bargain down to a very good rate, so I'm happy with it.

Everything went smoothly and at the timeline. Everybody did their job, and the rep, Andrew, was excellent. He followed up.

The people responded very quickly and I wasn't put on hold. But they said the process would take four to six weeks and it took three months. We went through the process step-by-step and it followed through. The only problem that I had was that they had a hard time getting appraisers because the appraisers were out straight seven days a week. An appraiser came two weeks after they said he’d be here and then he came back for a second time because there's something that they wanted extra. But the people I dealt with are really personable. They liked my jokes. That was important.

The application process was terrific. They were very fast on that. After the application process, it took three months to get finalized even though my paperwork was spot on. I didn't have that of a complicated file as far as paperwork goes. It seemed to be very inefficient and unprofessional in that respect. It didn't seem like I was a priority at all, in the amount of time that it took. Also, the communication was very bad. There were times I emailed, did telephone calls, left messages, and I didn't get a very quick response or an adequate response. So it was a very stressful experience. I had to do a lot of follow-up on my own to try and get answers as to how things were progressing.

The application process was a pain in the ass because they kept asking for things that I didn't think were necessary in the aspect of, “Well, they're putting my house up for collateral. So, why do they need to know that? Why did they need that?” But it would have happened with anybody. I was pretty short with my loan officer from time to time. But we got it done. The people at Liberty were nice. They've done a couple of follow-up calls, which surprised me. But they charge too much for an origination fee.

The rates and terms at Liberty were very fair and it was very smooth and informative dealing with the rep. They moved fast but slowed down for me.

My refinance with Liberty took three weeks. There was a little bit of a snafu about the inspection and where it went. We didn't get any call back on the inspection for a while. Other than that, everything was fine. When considering a reverse mortgage, be patient.

I talked to a couple of companies and was told that due to the pandemic, the process may take up to six months. That was back in the first part of November. I went with Liberty instead. But it took from then until just a few weeks ago to close. It dragged out for a long time because we would get one thing done then it would be about a week or two before I'd hear from Liberty about what else I was supposed to do. They checked with a different department and I had to have something else done or signed. Another time, I had to go get my deferred taxes in order to get the loan. Other than that, everybody seemed like they were really busy and they were trying to do the best they could. They were nice, courteous, and understanding.

Liberty has wonderful people to work with. They really have patience especially for elderly people like me who is in their 80s. I had a lot of questions to ask. They called me back and they kept in touch all along.

I like Liberty and I'm happy to have gotten them. Their application and underwriting process was a little drawn out and they ask for more than they really need. But they kept in contact with us and they kept telling us what to do. They let me know everything I wanted to know. Whenever I had a question, I got the answer.

I had fairly good rapport with the main officer from Liberty and sometimes, he would hand me off to someone for technical matters and follow up questions. When it finally got down to the matter of issuing the loan, there was some more back and forth and I had to talk with someone from the title company. Also, I had to increase my insurance limits, so I talked to the agent there. It was with Farmers and they lowball their coverage. So I had to bring it up to the percentage of the loan maximum.

I was so impressed with Liberty's rep. His name was Robert and when he talked to me, he seemed to be very honest. I told him that I have an account with Raymond James and that there's somebody at Raymond James who's keeping an eye out for me and told me that I should try for a reverse mortgage. I asked him if he would talk to that person if I gave them permission to talk to each other about me and he agreed. So, they talked and they were impressed with each other. But during the process, I almost started crying and dropped my application a couple of times. It was not Liberty's fault though, it was that the FHA and HUD had demanded so many things. At the time, I had trouble with my printer, then I finally got everything printed. I had to send pictures and email them. Then they said I had to do it again because the corners of the papers weren't in the picture. But I told them that there was nothing on the corners. And it went on and on.

Sometimes, the process with Liberty was a little slow moving and sometimes it went pretty quickly. It took four weeks to complete everything and it was a little ridiculous that they were getting appraisers that weren't local to my area. They were also getting other people that weren't local to my area to contact me. They were from California while I'm in Florida. That took longer. Plus, the notary did not live near me at all. You would think that they would have a list of people in Florida that they could have contacted. Other than that, the rep I worked with was very helpful. I've called her so many times and left her so many messages. But when we got to the part where we were just going to get the appraisals done and I called her back, it was like she wasn't there anymore. But I understand, her job was done and she had given me to someone else.

It took about 60 days to complete everything with Liberty and the application process was pretty simple. Their reps had good personalities and everything was explained extremely well. When I asked questions, they asked us more questions just to make sure that we understood the whole process. I was comfortable with them. Some parts of the process was nitpicky, but they had to do that for their own protection. I liked the way our reverse mortgage went and working with Liberty gave us a lot of peace of mind. We paid off everything we owed and got money in the bank.

Liberty has always been very easy to work with and when I refinanced, I knew I was going to go back to them. I was very impressed with their reps and the application process wasn't all that long. But closing took a lot longer than I expected. It was about a 90-day close and I don't know if it was because of documents being backed up. Other than that, I was very pleased with the rate and terms of my mortgage, and if my friends would ask me about them, I would give them a phone number.

I was very happy and I still am very happy with the reverse mortgage. Liberty was good as well as all the loan officers. The first one was also very compassionate and I liked him a lot. Then, there was a young lady from California and Charlie, the last one, finished off the account at the end. I would recommend Liberty to my family if they were considering a reverse mortgage.

Joanne, the rep, was great by the way she could answer every question. She sold me on Liberty. She was right on top of everything and if there was a gray area, she would find out and get right back to me. We refinanced and we got a lot better.

Liberty Reverse Mortgage was very helpful and the people were nice. If they got a problem, they would tell you and explain it as well as tell you how to solve the issue. I've never worked with anybody easier than them. The process took over 90 days from beginning to end but I wasn't overly worried about it. They wanted to make sure everything was done right and you got an answer to all the questions. They did everything professionally, took their time and did it right.

Liberty has been very good. I’m still there, but I'm scared to death that they're going to come along and try and kick me out. Basically, they're the owners. I pay the taxes and insurance, but I'm still scared that they may try and kick me out. And rent nowadays as well as the price of homes are way out of sight. I’d end up out on the street. Other than that, the reverse mortgage process was pretty smooth for me. I highly recommend Liberty to others if they'd like to get a reverse mortgage.

I checked on all of the companies and the others were difficult to deal with but Liberty seemed to know what they were doing and they were willing to help. Stephen was the rep I worked with and he was very thorough. He advised us constantly, let us know what was going on, and was willing to solve problems that came up. The application and the underwriting process was smooth and easily handled, although it seemed a little redundant at times.

Working with Liberty started off really good and then it got delayed quite a bit because a second appraisal was needed. It took forever to get the second appraisal done and it came in higher than the first appraisal so we ended up using the first, which I had to pay for out of pocket. I didn't really like that. We could have gotten this thing done a whole lot quicker if they accepted the first appraisal. But otherwise, it went pretty well. The rep I worked with kept in pretty good contact with me via email. Also, the interest rate helped me get more access to the equity that's there.

The rep, Elizabeth, did a very good job. She was the one that took me through the procedure. Liberty got me all the paperwork and all the things that I had to present to them. They explained how the reverse mortgage worked and asked me did I know this and that. They also told me it would cost $125 but when I looked it up and did it online, it was $25. I paid that then a couple of days later, I got a call from Liberty. They told me I still needed to do it and I told them I did it online. The rep asked what the charge was and I told her it was 25 bucks. She told me that was not the one that they do. I had to make another phone call and get together with these people. They made a phone appointment and I went through that.

The two ladies I worked with, Peggy and Elizabeth, were both very informative and helped quite a bit. However, the application process was very complicated. We had several people that came and had to sign lots of papers. We had to pay for the appraisal which I didn't realize we would, and it was very expensive. Our reverse mortgage will not accrue as fast as it did so that's good but I wish that Liberty could cut out a lot of the paperwork that we had to have such as bank statements. I wish that we didn't have to go through all of the rigmarole that went with it.

I did check with several other companies and I was more impressed with Liberty's customer service, the politeness and the way each call was handled. From all the information that I received from them, they do seem to be customer-oriented and helpful. They provided all of the contacts that would be necessary for whatever questions or changes might be desired. That's probably the strongest point. I felt very comfortable with all the numbers and people provided that could be helpful regardless of the circumstances. The process was quite lengthy, detailed and personal but I’m sure that's the way it has to be handled. It's not Liberty's fault.

Liberty was excellent. I called them and we went over the process over the phone. Then they sent all the paperwork with notaries and we've got hardcopies in the mail. We had a lot of setbacks with a bunch of different legal documents that we needed to get. We had to go through hoops and bounds to get stuff. But once we got all the information, the closing was fast and easy. The rep stuck by us through the whole process and we couldn't be happier.

The process took longer than what I expected it to. The rep, Chris, had it all worked out so it was supposed to been done in mid-May but we didn't finish until after the first of June. Also, when he originally contacted me, I was under the assumption that he was the only one that I was supposed to be working with but I got emails from this other lady. I thought he was handing me off to somebody else so I contacted him. This is probably where some of the delay was. I told him that I didn't appreciate being handed off. He said she is somebody that does things for him and that he would always be involved. We went along a little ways longer then there was another email from somebody else.

I stayed with Liberty and give them kudos on their patience with us for my past financial problems. However, they spent too much time trying to get our HOA information on the payment history. I kept sending all the information I had but there wasn't enough for them. It was difficult. We only pay it once a year and only have five years history even though we've been in the home longer than that. I had more information than the company did because we kept our receipts over the years. I had sent Liberty those but they weren't satisfied. They contacted the company but weren't happy with what the company was trying to tell them.

I worked with two women at Liberty and they were both real nice people. They were always right there with an answer, either by email or a few times, I did talk to them on the phone. There were so many documents that needed to be filled out but Liberty has completed the loan and I’ve gotten the money. They have done everything they could legally do. They helped with the problem and weren’t persnickety about it. We worked them out bit by bit.

I had a good conversation with Christine, the rep with Liberty. Where everyone else had doubts, she guaranteed me that she was going to get this thing done. We do Airbnb and every other reverse mortgage said I wouldn't qualify. Liberty said we could do it and we're happy about everything. The house is worth about $850,000. We have the bottom half house which they call unfinished, but it's been finished for 20 years, so they didn't give us the appraisal of the whole house. We've had first appraisal but they didn't accept that when they wanted a backup appraisal. So, it took a long time before I got any numbers. I didn't know whether I qualified or not. It took a while to find out what they were going to give me and I wasn't happy with that. But I know that I still can sell the house and there's plenty of money left for me.

Liberty called me and I talked to Janice. She was very polite and knowledgeable. And I decided to go with her. She has been very helpful and she explained everything in detail. And Libby that worked with her kept in touch with me and called me several times, making sure I understood something and that she would send me an email and what it would be about, and asked me if I would sign it online and what it was about, and it was explained to me before I ever got it. I did 99% of it online. Everything was fine via internet, which was great, through email. Anytime I had a question, all I had to do was call. They were busy. Usually, we played voice tag back and forth, which was no problem. But all my questions were always answered.

I was very comfortable with Liberty. The waiting period was a little longer than I would've liked, but otherwise, everything worked out well. It was a very positive experience and I'm very pleased with them.

Liberty's process is very well done. It went well. I had a couple reps, and they were very good. They communicated well and they were very professional.

The process was okay. Our credit counselor was Credit.org. When they did that to begin with, they put the wrong address. That a put kink on things a little time-wise, but that was not Liberty's fault. I should have paid more attention. Still, things went along okay. There were some changing people within the organization, and it took a little longer for that, but it was okay. The rep I worked with was very patient and thorough. Overall, my experience was hassle-free other than the normal things that you have to get together. It was worth my time.

Overall, the process was simple and everything was in order. We had the counseling part of it, which was very good. I like that it's a requirement that we go through that so that we get a true understanding of what we're getting ready to do and what would take place if something should happen to us. It broke down everything so crystal clear to where my mom could understand it. They were very patient and they worked with us well.

All of the reps were great. They answered any questions I had, and they were knowledgeable and helpful. The interest rate is low, and it's great because then it lowered the first one I had.

We got hurt in the Harvey flood, and I had three rent houses. I lost all of three of them with no flood insurance and all we had left to live on was Social Security, so we went with a reverse mortgage. It came out good. It didn't matter about the time process. I wasn't in any great hurry, but I would need it in the future. I love the interest rate. Right now is the only time to borrow money. The rep, Liz, is a great person as well. She's good to work with and a nice lady.

Michelle, our loan officer, was excellent. In fact, it was probably the only reason that we stayed in the game of the thing because the first fellow that we spoke with told us it takes an average of 45 days to 60 days possibly and that would be the longest. But it took us over five months. Michelle was encouraging, helped us to stick with it, returned calls, kept in touch, and kept us hopeful. We had spoken to other people who had done reverse mortgages, not with Liberty but in other places, and they didn't have to go through even a fraction of the rigmarole that we were put through. We also kicked back and forth doing a second mortgage on the home because the interest rates were so low, but we felt like we didn't have a lot of choices.

When I first got my first mortgage, I went to the bank, got the okay, signed the papers, and was out the door. But this has gone on for months. I’ve been going back and forth on the phone talking to a dozen people. Then, when I finally signed the papers, they still don't have anything right. But I’ve been working with Michelle and she's a fine girl. Also, I'm satisfied now because the thing is finally done, but I still haven't been getting any money. I want my money once a month. I was told they can get it to me in six weeks but six weeks is no good. My car payment is this month. Then, I just got a letter today, I signed it, and I sent it back asking for the $500. They could improve 100% by making things very easy for people and having better people talking to customers.

I talked to the loan officer from Liberty and he was the most professional in his presentation and in how he went about his business. The application was very simple. It's nice to be able to do a lot of it and the doc signing online. It took longer than I thought but nowadays, there's a lot of activity, so things don't go as quickly as you want. I'm happy with the process.

Liberty was very thorough and concerned that I understood everything and that I knew where they were in the process. The rep was very personable. I’m a jokester, and he laughed at some of my jokes. That made me happy. And there were different people that I talked to at different points in the whole process. There was the guy that I initiated the process with, and then someone else in his office did other parts, and then someone else called from back East somewhere and they were doing other parts. And it seemed to all go well together. They were all handling different things, yet, you would think there would be a lack of communication and some discrepancies, but they were very well in tune of what each other was doing and keeping me informed with what everybody was doing. It was one of the better experiences I've had in dealing with mortgage companies.

The lady at Liberty who helped me with the reverse mortgage was fantastic. They ask for your bank accounts, your checking accounts, and all your different bills to see if you're paying off different things. We had a big problem with Tesla for my solar and part of the process was you had to get statements from every institution you deal with. The paperwork involved was horrendous and the rep stuck with me to where she was making phone calls to these agencies that weren't complying. It was about a six week ordeal to get cleared for my refinance and I was ready to quit a couple of times, but she was very good and kept with it. So everything turned out very well and with the money that we got from the reverse mortgage, we were able to help our only son purchase a house.

The process with Liberty was slower than I thought, but we finally got it straightened out. Everybody in customer service was very good and the application was fine but I wasn't happy with the underwriting process. The underwriter seemed like they couldn't make their mind up on what they wanted. It took months to get all the documents to them because they kept asking for things. They'd ask for things and come back and ask for other things instead of just giving me a comprehensive list, which I could have gathered and sent to them. They should get their act together. When they're dealing with people who are self-employed, they should give them a complete list at once of what they need.

I went with Liberty in 2014 and now, I stayed with them because it's worked out real good for me. The application process wasn't hard. All you had to do is stay on it. If you're serious about a loan, you'll stay with it. Everything has been super great and smooth with customer support. Everybody over there treated me pretty good.

I had the reverse mortgage with Liberty and I just had an update of one. Every time I talked to somebody, it was somebody different. I started off with Steve in Sacramento, and then Leticia in California, and two other people. In the end, Steve just disappeared. I didn't understand that. When I got the first mortgage, I had a guy all the way through. But the second time, I was surprised that I didn't have the same person all the time.

Liberty provided my initial reverse mortgage and I've initially gotten that through the people I went through to buy my house. Their application process went well and very smooth. That could be because I was already involved with them, but I didn't have a problem at all. I was really impressed with how fast it went. The young lady I dealt with was very nice. I interacted with about three different people at different stages. Everybody was very professional, very courteous, and very helpful, and asking if I had any questions or if there's anything they could do to help and feel free to continue to call.

I liked that I didn't have to pay a mortgage every month if I had a reverse mortgage and the first time I did it with Liberty, things went well. But the second time, which was a year later, there was a little bit more to it. Even though it was supposed to mirror the first one, the process was different. During my first time, I dealt with one person and this was right in the middle of COVID, but she came to the house and we wore our masks. We went through the paperwork and the money was enrolled into my account. The process was pretty simple and fast.

I renewed my loan with Liberty and the process took an hour and a half. I was disappointed that I got to pay my insurance and taxes, but the rep I had was very helpful.

I was with Liberty and I decided to refinance the reverse mortgage that I had. When I initially did it, it was financially advantageous for me to do it. I've liked it and it works for me. For the refinance, I had to go through four different people and they were good. But towards the end, they would tell me that they needed something, then I’d wait a few days, and they'd tell me again that they needed something. And I'd wait a few days, then they would ask me for more stuff. And then I'd have to find it and send it to them. The whole process took a couple of months because of that and it would have been better to get all the information that were needed at once instead of asking me for them one at a time.

They kept making mistakes about my address and I keep telling what was right like 5 times - they did an appraisal I guess over the computer but when the man came and saw the house he paraded higher than they want to send someone else out! It was always something!! They just keep dragging it out like 2 months! I am fed up! All my future plans got put on hold! I guess they don't care how this process affected me! It was always someone different on the phone asking for information.!

The process took a little bit but that’s the government. Liberty was expeditious on following through on each step as soon as they could. The reps all did good. They gave reasonable feedback when we emailed each other and talked on the phone. I understand that they got more than one client. So, they're busy when you call but all the return calls and communication were well within the acceptable standards for being efficient and getting something done and taking care of your customers. Everything that they did for me was reasonable and in my best interest and also in the interest of the company. You have two parties there, and both people have to feel like they got a good deal. I did and hopefully, they did too.

I read the rates and terms and I was pleased with them. The application and underwriting process took too long though.

It took a while with Liberty, but we got everything done. Competitors had nothing that was at all close to what we were looking for. On the other hand, Liberty was able to give us what we needed. Their rep was really good and he helped us through everything.

We had a couple of little snags like when they sent the notary out to sign the first batch of papers. A notary had texted me and let me know that he got stuck in an accident and would be a few minutes late. Then this person came to the door and I said, “Well, I see you made it here safely,” and he said, yes, and all of that, to find out that he wasn't the notary that I had talked to. So, we had two notaries sent with all of our information. That was uneasy to me, with Social Security numbers and all that. Also, times were misconstrued. We were expecting them one day and they came the next day which was a bit confusing. My first reverse mortgage went a lot faster and this was a different experience. Other than that, the rest of the process was easy and the rates we got were good.

The process was a nightmare. They kept asking for different paperwork and I sent stuff and it got misplaced. I sent it again. Also, at one point, one of the guys who was doing the whole thing quit. We had to start over with a new gal. The process was long and drawn out. But the people I worked with were fine. If I had questions or concerns, they were addressed via email and the people I dealt with were very prompt. They were trying very hard and they were really good at what they were doing. I’m happy with Liberty and I’m glad I’m getting a better rate.

The guy I worked with from Liberty was very good. He answered any questions I had.

The people in California lost stuff and had a bunch of errors. Then, I went to Peggy, the girl I dealt with out of Florida, and she smoothed everything out. As soon as I started dealing with her, everything was good. She did the best she could and she was upfront about everything. I was happy with her. We got it done, although it took a long time. It closed on the day she said it would. Overall, Liberty was good but I wouldn't deal with them again unless I deal with Peggy.

The refinance process was not simple and it was not a good time. We came real close to canceling the whole kit and caboodle. There were different excuses and every time I called to complain or to ask a question, my file got put on the bottom of the stack. The processor had too many files that she was working on and didn't have time to answer the questions or find what was going on. Also, there were like five or six different letters that I had to write to explain something that was very simple. It was two months from hell and it shouldn't have been two month's worth. They would have carried it out even further had we not threaten to call it quits if it was not done by a certain date. Everything was "Wham. Bam. Thank you, ma'am," all of a sudden.

I looked at reverse mortgages for my mom because she was having a hard time paying her house loan. We decided reverse mortgage would be best for her. My experience with Liberty was good. I worked with Christine. She was very polite and professional, and returned my calls always. Any questions that I had, she had answers for them.

The whole process took about four months. They told me there was something they couldn't verify. Also, there were three different people with the same job. The rep originally I dealt with turned me over to somebody else to process it. One quit and the last one was transferred. One didn't know anything about what the guy before him had done. Other than the complications, Liberty was okay.

Everything was okay with Liberty. Their representatives were very nice. I'll recommend Liberty to our neighbors and anybody who wants.

Liberty was very good to deal with. They did everything for us. David was the gentleman that helped us out since we went into a reverse mortgage. He did the reverse mortgage part and he was excellent. He did all the paperwork for us, came to our home and dealt with it at our home. He was fabulous. There's work that we want to do in our home, so working with Liberty helped us out.

There was a lot of paperwork in the process of obtaining my reverse mortgage. It took almost 11 months and there were too many people in between that I had to go to. The first girl, Joanne, she was very good at explaining and she would return my calls promptly. There were two others, Tina and Patricia who were also very professional. When they say they're gonna check out something, they usually get back with an answer even though it would take a while. They're good workers who deserve raises. But, when I started dealing with the other people, it was hard. Some of them wouldn't get back to me and get me nervous wondering what's going on. Still, I'd definitely use Liberty again if I had to.

I worked with another company years ago that Tom Selleck was advertising. But they were going to charge me $20,000 for the loan and I had no idea. The gal kept saying, “Oh, my friend, my friend, no, we’ll fix that.” I left them alone. I won't touch them and I mouth them any chance I get. On the other hand, everything went very well with Liberty. I've had a stroke and I'm on some heavy medications and they made it a lot easier. I had to look for a lot of paperwork but that was the hardest part. They worked with me and they were very patient. If they told me they were gonna call me back, they did. That's very reputable and I really appreciated the quality of people that they had working for and with me. The loan offer and I were almost like friends and we got along fine. Also, the rate and terms I got are really good. It's a lot lower rate than I thought.

Everything went pretty smoothly during the process. The first rep who contacted me, Dan, kept introducing other people though which made me a little leery 'cause I've done a reverse mortgage before and it was one person all the way through. Other than that, everything went well. The interest rate really went down a lot because of how long ago I refinanced or got the first reverse mortgage. I'm happy with the rate I got.

When I went with Liberty Reverse, they offered me a certain amount of money on the line of credit. I said, “Okay, I'll go along with y'all.” First, they couldn't read my wife and I's social security thing that I sent them for the year ‘20 and ‘21. So, I had to send them another one. Second, it came up that they needed a lawyer to look my family's trust over. I've never had that problem before. I've had a reverse mortgage with AAG and American Financial with no problems. They looked over the trust and it was okay.

The application process was fairly easy. I had Christine to help me with that. She was a lot of help and made me feel much more at ease. She answered all the questions I had and helped me through the process real well. It was just very time-consuming having to repeat a lot of things, as far as getting the documents that they needed and that kind of stuff. But whenever we got ready to close, they had a notary come to my home instead of me having to get out and find one myself, which was great. They had an appraiser come out and the appraiser did a good job but for whatever reason, Liberty wanted another appraisal, which I thought was kind of strange. But they came in within $5,000 with each other and they were both good.

The application process was good. The only thing is when I signed all the papers, at the end, I got a call from them, said that there was one more paper they wanted me to sign. I'm finished with the reverse mortgage, but I've never received that paper. Still, I had a good experience. The longest time was setting up the house inspection. Apart from that, everything went smooth and any questions I had, they answered.

I was very unhappy with the process. They don't know who's up here to do the appraisal so I had to get on the phone and find them myself. It took too long and I needed the money. Also, I thought I would get more money when I applied. I only got 77 and that didn't help me out a whole lot. I'm receiving another 10,000 and that's still not gonna help me a lot. But it is what it is. Once I got the money, my bills were all late and I still owe on my federal taxes. I'm very confused about the whole thing. I sometimes wish I hadn't done it but then I'm happy I did.

I redid my reverse mortgage with Liberty. The process with them was pretty long and it was not as easy as the last time. People were dropping the ball and it was like nobody had their stuff together. I ended up having to have a second appraisal done because the first one was too high. They didn't get someone who was insured so I had to pay to have a second one done. The thing is I used the person that they told me to use and they set the appointment up, so I wasn't happy about that. I started this at the end of last year and it just finished.

I had a reverse mortgage and Liberty Mortgage wrote me a letter that they could bring my taxes or my interest down. I decided to go ahead and do it and everything is totally fine. I'm happy so far. The only thing is they need to make sure that when it goes through, that people like myself would understand more about the interest and so on and so forth. I had a hard time trying to understand that part and they should explain a little more carefully.

Liberty was very efficient and quick during the application process and the rep was very good. The rate and terms I got were fair.

The process of obtaining the mortgage was very slow. It was just like starting all over, which I thought was ridiculous. I was already with Liberty and when you already have the loan, why do you have to go through all that again? Then, they went and got some information they didn't even need from another lender and charged me for the fee of getting it. They said they're gonna give me my money back but they haven't done that yet. I wasn't happy with them. Also, I didn't get much money out of it. But the plus side is the interest rate was lower.

The application process with Liberty started out great. It closed on May 20th and I expected a check on the 1st of the month for my monthly payment. Instead, I got a check on the 4th of June. It was the right address but with the wrong name and amount. I called Liberty up and they suddenly called me on a Saturday saying, “You’d be getting a check on Saturday from UPS.” I waited all day long and no UPS car showed up so I didn't get my money. I had to go borrow money yesterday so I could buy some food. I called Liberty this morning and I said "Where’s my money?”. The rep said they were sorry as they had a lot of mix-ups. I told him that I was counting on that money and that it should be here today. I said, "If it's not here today, I don’t know what to think.".

Most of the upfront people I worked with were really nice but the other people were fools. Also, the terms are about impossible to understand. Aside from that, it's okay. The rate is all right.

The online application was a lot easier than a regular mortgage. It went really fast and Liberty had the schedule down as to what we needed to do. The appraiser was here a half our and Liberty came out at about what we had predicted. My rep was really thorough and asked if I had any questions as we went along. I did have questions on a few things but she explained them all. The rates and terms were better than what I expected.

I went through the bank for my first reverse mortgage and it was rather long and drawn out. It was almost three months. With Liberty, it was five weeks. If it hadn't been for the second appraisal which the FHA requested, I would have closed in three weeks. I highly recommend Liberty or anybody like them as banks tend to be a lot slower.

We bought the house that we are in through HIghTechLending and they sold the mortgage to Liberty. The last few months, I was getting something from Joe Blow mortgage company at least once a week trying to encourage me to refinance my reverse mortgage with them. I’d never heard of them and it had been so soon after we bought the house. I didn't think it would be worth it, so I just kept tossing it in the trash, until I got something from Liberty one day. Since they're my mortgage company, I decided to give them a call and see if it's for real. It turned out that we wound up with $25,000, which was kinda nice. Everybody was wonderful to us. Whenever there was an issue, they resolved it. Everyone that they set up to deal with us kept in touch with us, called us, and showed up when they were supposed to.

I refinanced a reverse mortgage and it was very simple and convenient with Liberty. The whole thing was done very timely and very professionally. Any time I had any questions, the rep was always available, so I was very pleased. The rate was almost half of what I was paying before. Everything was positive. I've recommended them to several other people.

The process took 15 months from start to finish because we went through two loan officers, one was with a different company, and the second one was with Liberty Mutual. We had a bad experience with the first rep on Liberty Mutual and we had to start the loan process all over again. We were waiting for the supervisor to call back, which they never did. My dad was getting very nervous so he called again to see if we could get another rep, which we did. The second group of loan officers that we had worked together as a team. They were fantastic. When one wasn't able to do, Elizabeth would have the assistant do it. They contacted me. I was able to send the paperwork in. They were able to research. If we had them in the beginning, we would have closed this loan a long time ago. So, I would highly recommend the loan officers that we worked with. My dad was happy.

I had difficulty in getting the agreement for my wife and I didn't want an appraiser inside going through the house because of Coronavirus. So, after discussions, we ended up taking pictures and submitting them. Then a couple of times, Liberty asked for more and more, it was a bit annoying. The people that I was dealing with just communicated it to me. It was their superiors that should be more accurate from the start. The first time, request what they need to request and leave it at that, don't keep adding things. But everything was fine.

We got scared to Liberty and the first person I talked to, Mike, made things happen when I made requests and answered my questions. He was always quick to get back to me even on a weekend. He was very thorough and he wouldn't get things screwed up. In fact, he did a good job of translating between somebody that was between him and the underwriters, and in a couple of cases, he said to write him a letter and do this and explained this, just minor nuances. The process could be streamlined a little more. It doesn't flow really well. What happened was I dealt with Mike and other people were calling. I’d call and ask them who's selling or contacting me about this. It was a little disjointed that way that people requesting information. It could be smoothed out. Other than that, the interest rate was about exactly the same as the other company that I decided on and the FHA mortgage insurance that I have to get.