Liberty Reverse Mortgage Reviews

The application at Liberty was a long drawn-out process. But they were good and they did their job. They answered every question that I put in front of them. I was comfortable with them.

I went through the process of the reverse through a broker that arranged for the reverse mortgage, and then that's where Liberty came into play. The application process took a while, about two or three weeks. The timing could've been improved.

We had a very good person who was helping us with the loan but the application process is stultifying and numbing. The things that we had to provide were worse than getting a refi. We had to provide statements from Equifax. We had to get two years’ worth of payment history to the homeowners association. I've had some disputed student loans for my kids for the last 20 years, so that was out there. We had to get that off the books. It took a long time to get all this stuff and to clear up my payment status with Equifax.

They were very nice and helpful. I had to go to the class so I understood what I was doing. I also had to get certain paperwork together for them, which made a lot of sense. My loan officer kept in touch with me. If I didn't have something right, she called and told me what to do about it. If I had any questions, I just called her.

My loan officer recommended a specific woman and when I spoke to the woman, there was an instant rapport. And they weren't just telling me to do it. They were, not critical, but very careful with what they suggested. I liked them very much. My experience was relatively easy. The one thing that I had that I thought was the most critical bit of it was, I was supposed to have the trim painted on the house, and they would hold back $4,000. It was very difficult to get that $4,000. I still haven't received it. The man who did it was a legitimate businessman, but he didn't fill out the form. I asked him again and again and it just was aggravation. That was the only drawback to Liberty.

The rep at Liberty was very helpful and informative. She answered all my questions and anything that came up, I was able to call her and get it resolved. It was a smooth process. They gave me contact info to get ahold of somebody if I needed. They asked me some basic questions, sent me an email with the information I would need to supply them with so that they could process the application and see if I was gonna qualify. I sent them everything and they looked it through. They told me tentatively we could do the mortgage and I'd have to get an appraisal and pay for that. They gave me the numbers which looked fine.

The rep was very pleasant but it was a long drawn out process with Liberty Reverse. I was constantly getting paperwork to fill out. A lot of it was FHA. I'm not happy at all. If had to do it over again, I would go with somebody else.

The rep explained to me how it works and gave me a bunch of information. I had to submit a lot of information to them and I went through credit counseling. I started in November and it ended last March. Now, I can build my savings back up and I am satisfied with everything about it. I would certainly recommend them to anybody I come across and interested in it.

The only thing I don't like about Liberty Reverse Mortgage is it's hard to get repairs done. But as far as going through them to get the loan, it went very smooth. We closed on the new loan before I even got my roof repaired off of the old loan. They just sent me my money that they had in escrow waiting. They're wonderful people. The gal I worked with and I got right on it and she was amazing. She sent everything to me to sign electronically, so I didn't have to print stuff off, sign it, fax it. I could do it all.

Great people to work with. The person I worked with at Liberty Reverse Mortgage was useful and explained step by step the things that I had to do, persons I had to meet and processes that were done. It was a great thing to do.

Liberty Reverse was willing to work with me even though my property was potentially valued at a lower number than some of the companies were willing to work with. Overall, my experience was pretty good. But at one point, I got pretty disgusted that they would place so much emphasis on an aerial photograph of the property lines on my property, which everybody knows that they're not accurate. But it cost me $500 to get a mortgage survey done to show that my west property line coincided with the west line of the easement through my property. It slowed everything down by about a month. They wanted to make sure that my property line didn't infringe upon my neighbor's property line, even though I had old documents from the county showing that my property line and the easement property line were one and the same. They would not accept that. Part of it I took because they're from California thing.

Cindy, my daughter, likes Liberty. She got the first reverse mortgage in 2019. Then, she wanted to get flooring put in her house. So, she got another reverse mortgage and she went through Leah from Liberty. Leah was good. She kept track of everything. Cindy can't talk very well because she has no time. So, Leah was texting her all the time, letting her know what was going on and helping her. Cindy was happy with the rates. She got a lot done.

The representative explained everything. He was pleasant and knowledgeable. I had a good experience with Liberty. If anyone is thinking about using them, I would recommend them.

The reps were very thorough, telling us everything that they were doing. They went through it step by step, everything that we had to do. Jovan went out of her way to try to help in any way she could. The rates were fine, but I still don't understand why they hold one year back from you. I guess that's HUD's program.

The reverse mortgage process at Liberty was difficult and complex. It was a lot of paperwork. I had some issues with getting the home certificate. Getting my name and address straight was a bit of a problem, but we got that fixed. Jim, the rep, was also great to work with. He was the best.

Our experience with Liberty was great. I had no problems. Very nice people.

Liberty Reverse Mortgage made the contact. So, I learned that would be available to me now. And with their help of learning what would be involved or what the situation was, I carefully considered whether I wanted to do the reverse mortgage a second time or not. So, it was with learning about it from them and the information that was provided that helped me make a decision about it. I gave it some thought. It wasn't immediately with the contact. I had to think about it a while. But due to their help, the information they had was good and helpful, so I went ahead with them on that plan. They were helpful to let me know what I needed to find and what information they would have to meet the requirements.

Application moved along quick. Our only problem was when it came to appraisal, we had a home appraiser come out, then the government wanted another appraisal for some reason. It seemed like an appraiser connected to the same office as the first appraiser came out, so they had to disqualify that one and send a third appraiser out. We only paid for the initial one though.

I would recommend Liberty. Ryan and Leah were very accommodating. They got back to me immediately when I had questions. I did the same for them which they expressed to me they appreciated my quick responses also.

The application was quick and easy. I did it over the phone and spoke with Eric. He was quick and he was right on time. Also, any time I had a question, I emailed him and he was prompt. If I didn't understand something, he thoroughly explained it.

The application process was easy. It was done over the phone, then the other stuff were done in the house. The reps answered any question we had, and they went above and beyond. The process was long though. There were lots of paperwork, signatures and time involved. The stack of papers was about an inch tall, but other than that, they were efficient. We got the money that we needed, and I'm satisfied.

Christopher was telling us everything we needed to know and he was explaining things. And when we went through the HUD certification, everything they told me, he had told us. So, he was forthright in what he was saying. We were on the phone for a couple of hours with him. He was answering questions, and we were happy with him. We didn't think he was trying to put up the wool over our heads. We were happy with Liberty's process. It took about three weeks because when Christopher told us to get something done, my wife and I got it done right away. We were hoping that we could get it done fast enough to avoid another mortgage payment, and that was the way it worked. We were able to save a whole month.

Liberty seemed as good as any company. The online application process was straightforward. The sales guy I was talking with was very helpful and knowledgeable, and I liked him. He was very good with communication and easy to work with. The only difficult part was getting the appraisal done for the house. It took almost two months. Other than that, everything went smoothly. It seemed like the first appraisal company was backed up, and then when they finally sent somebody out about two weeks into him putting the appraisal together, which he should have done in one week, he backed out because he had some kind of family problem going on. Then we had to go find another one. It went on and on. Other than that, Liberty was fine to work with.

My experience with Liberty was very good. I had a first mortgage from 2014 on, and it was nearing the end, and I got a call from a representative from Liberty. At the same time, I got a few mail contacts from different reverse mortgage office suggesting refi. My first talk with anybody from Liberty was with Elizabeth. She called to ask if I was interested in considering a reverse mortgage. We got started on this in early January, but the call was made back in December. I said, "I'm not sure at this point. But if it makes some sense, I'd be interested in hearing about it." She felt that it'd be a good idea if she called back in about a month, which she then did.

Everything with Liberty was okay. The process just took a long time, but half of that was my fault because I was away for a couple of weeks. I was on the telephone with a lady who asked a lot of questions. It was about 45 minutes to an hour, and I didn't think it was necessary. Plus, it cost me $75 to talk to this lady. She was very nice. I saw a lot of things that I didn't know, but I thought also I didn't need to know. It was more difficult than buying a house. The people on the other end from Liberty were first-class people to talk with, but they needed things and it took a lot of time. Overall, we got it done and I'm very satisfied with the outcome.

I refinanced with Liberty and there was so much paperwork and correspondence involved. I probably have 20 letters from Liberty and from PHH. It was difficult to process all that mentally. But the contacts I had, Eric and Cara, were very nice and they guided me through the whole program. I was impressed that they took a interest in what was happening and that I was getting through the paperwork. And if I had problems, I'd just call them and they'd straighten it out. It was exceptional service.

Liberty's reps did their job and got my stuff taken care of. The lady I worked with was pretty knowledgeable. She took care of the conversations back and forth about the stuff that needed to be done. And when her assistant dropped the ball, she stepped in and took care of it.

Christine and Leia, the reps from Liberty, were nice people. The customer service was excellent. I got a reverse mortgage and the rates were lower. The process was as good as it could be.

The Liberty rep I worked with was absolutely wonderful. She was on top of it. She kept me in the loop and called regularly. I was very pleased. I'm not very digital and they walked me through the website and it was very good.

Liberty Reverse has a good process, and it's simple. I did all this over the phone, and the rep answered my questions without a problem. Now, I don't have to pay a mortgage payment.

They explained the protection that they give a person like myself with a reverse mortgage. There was only once that I made a phone call and talked to them and they were professional and helpful in every way they could be. When I hung up the telephone, I knew exactly that what I asked had been answered. They've been excellent and considerate. This has been a very rewarding experience and it's a pleasure to do business with them. I'd tell others that they should work with Liberty. They would work in your best interest.

The rep with Liberty, Eric, called and explained so much. I could ask any question. He responds even today if I will call him about something. I was impressed with his willingness to share information and explain things. The application process was easy, especially the electronic documents. The hardest part of that process was when things were turned over to the the notary. The notary had to keep coming back with documents to be signed.

Our reverse mortgage process experience with Liberty went very smoothly and quite well. They did an outstanding job. They did their part. We gave them the info, and then they got right on it. If I did not reach the person I was trying to reach, I left a message. And they responded very quickly. We're happy with the rates and terms too.

The process took three months, and the rep was very helpful. She explained everything thoroughly and made sure I understood it. She knew what the outcome would be and she was always available. It was a nice experience. However, the rate was high. Liberty Reverse was making money. Any company like that makes money off of the person, but their attitude is, "We're doing you a favor." Actually though, we're doing them a favor because they are making money off of the transaction.

Liberty's rep called and walked me through what would happen if I got a reverse mortgage from them. The whole loan process took over two months to complete. I started in September and we didn't close until December. It was a little bit longer than I expected but I had some things that had to be checked out and in the end, they were all fine. The officer that I worked with was great. He took me under his wing and made me feel like he cared about me. I got a little frustrated, but it wasn't at them per se. It was just that the title company had to have this, this, and this. When the reps came out and did the home inspection, they had some things that had to be checked out. Then, the next thing that we had issues with was getting something about the property lines. So the delay really wasn't Liberty's fault.

Liberty was willing to work with me. The process took a couple of weeks, but they ran through some problems with the house title and they took care of it for me. My loan officer was wonderful. Working with Liberty solved some financial stress for me. They were very good with me.

Liberty Reverse Mortgage kept me informed. The whole thing was very good. The mortgage rates are high, so they were a bit high. But going with them made finances easier.

The process for the current mortgage this year was very easy to follow. My agent was excellent. He kept me informed and explained everything down to the very last detail. He called me every day which I appreciated. Everyone that I worked with was knowledgeable and very easy to talk to.

There was a lot of paperwork and the whole process took about six weeks. It was difficult getting back with people on the phone. I'm used to doing stuff in person. But overall, Liberty helped me pay off a lot of bills.

I used to be with another company but they were hard-nosed and I didn't feel comfortable when I talked to them. They wanted to me to do things, and if I did them, then they’d give me an incentive. But that was sort of giving a kid a candy or a sucker to suckle, so she'd choose you. So I dropped them and asked Liberty to take me back, which they so kindly did. But their mortgage process wasn't easy. They kept asking for things that they needed instead of asking all at once. Every time I provided what they needed, they’d give me another list. And it seemed like it went on and on.