Liberty Reverse Mortgage Reviews

We're trying to fix this home I was born and raised in. It's over 100 years old. We got one reverse mortgage and got the house upgraded to all-new windows and heat pumps. Then, we got another reverse mortgage and this time, we want to do a little bit of outside work as well as inside work with what we got. The application deal with Liberty wasn't all that bad but it took us over a year to get the loan. Also, my older brother died of lung cancer and he had willed all his stuff to his wife. So, she felt she was entitled to this, but my mom's will was explained well. We still had to get her to sign off and that took a little time. Other than that, the rep I worked with was very good and he explained everything well to me. He was sorry that it was taking so long but that's just the way it is. It also would've been nice if we got a little more, but what we got will help us and I appreciated what they've done for us.

Liberty's process was pretty lengthy and took well over a month, but it went pretty smoothly. Plus, the rep I worked with was friendly and helpful.

My original reverse mortgage with Liberty was at the higher interest. It was over 7% and that was just what it was always going to be. When they came out with this lesser one, I called to find out what I could do to change it and ended up going with it. The whole process took from November until end of February, which was longer than usual, because a message got lost somewhere in there.

When everything finished, I was quite surprised because no one told me that the money that we had left in reserve that we could withdraw from the first one disappeared. It was more than $32,000. If someone would have told us that we should have taken that money out before we refinanced. But nobody even mentioned it and it wasn't in any of the paperwork. So, it was a total slap in the face to me.

I put an inquiry on the internet and Liberty called. They were persistent. I talked to them and the rep started getting all the information. And we just went that way. Then we got further into it, and it was a lot of waiting. They could have been more upfront about some things. We didn't know that this is a line of credit at first. We paid cash for a home, and then we thought we would get a percentage of what we paid for it, not a small amount like we did. I thought they would give a lump sum amount rather than a line of credit. A reverse mortgage, I don't know what the difference is myself. They didn't explain that portion of it. But it is what it is.

Liberty offered me a better deal than the people I had been working with. The application process took a little longer than I thought it would but in the end, everything worked out just fine. The rep I had was very responsive. He returned the calls and answered all my questions. He was very supportive. I was looking to get as much out of my home equity as I possibly could because I have no particular need to leave it to anybody. And getting a lot of cash helps me so I don't have to take as much out of my retirement funds, and therefore I don't have to pay as much in tax. So working with them was a very positive thing for me.

Every time I presented Liberty's people with something, I had to come up with something new that they wanted me to present to them which really pissed me off. That happened more than once during the lending process. The problem was the people looking over the data. Other than that, the loan officer that I dealt with was pretty good.

It took them a while to get the appraisal. Other than that, Lending Tree answered my questions and explained everything really well.

Liberty is a very recognized and serious company. Whatever they told me what I would get was what I got. Nothing extra, nothing less. I will recommend them to anybody because it’s a reliable and established company in the United States.

Randy, Liberty's sales guy, was excellent and great to deal with. He was very patient, wasn't pushy, and got back with me when I needed him to get back with me. He fed us all the right information and was very upfront. We had a issue with our house and I'd put it off again, but he was really good. Then, the application process was tough and so detailed. A lot of people that get reverse mortgages really need them to help their lifestyle, where we took it more as a bonus. But Liberty's reps treated us the same way.

It started all very poorly. Everybody dragged their feet. The people quit and went on to somewhere else so I kept getting handed around. Then when they got the paperwork, they couldn't find it so I had to keep resubmitting it. It took a whole six months before we actually went from beginning to close. The last young man that took over the case seemed to have worked it out really well. He stayed right with it until it was done and kept me informed all time, which is great.

The whole process took about two months and the people were very helpful. I’m pleased. Liberty is much better than AAG.

I had a lot of problems getting the paperwork that I needed because I couldn't find any of my documents and I had to reorder a lot of things. Liberty was patient about that. They just waited until I got all of those. They sent me the GPS envelopes and they were very handy about putting documents in there and bring it back to UPS for sending back to them. That worked out really well. I've got all the cash in the bank now. I haven't gotten a monthly statement yet. Nonetheless, I would recommend them to anybody. They did a good job.

We started with Liberty a year ago. My husband looked online and found that their rating was good. The process went very quickly and it was very easy. We're very satisfied.

Liberty's process seemed like it was going to be quick and we chose them over the other companies we looked into. They said it would take two to three weeks but it took two months to complete. We applied online and they arranged to have an appraiser come out. Then, we had to ask for a second appraisal. And then, they came out and we got the loan. The application process was a little weird though and it was a little hard getting information and figuring out what was going on. We had contact with five people during the process. One quit, one got fired, and they seemed a little unstable from an employee's standpoint. But everyone we talked to was nice and seemed competent.

Chris was great. I kept trying to get back and just use him. What happened was Liberty was refinancing a previous reverse mortgage that I had with the same company. But the first one was requiring some work to be done. Because of COVID, I wouldn't let people in my house to do work. So, I have bought a lot of the materials which I never even put in to get reimbursed for. But the materials are sitting here, just waiting for the time when somebody can come install it. I wouldn't have bought the materials and had them sit here if I wasn't trying to do what I was supposed to do for the first mortgage. But I was in, what they call, default. And they couldn't redo the mortgage when it's in default. My counselor was able to get somebody at HUD to extend the time limit for doing the repairs. And that took it out of default for long enough to get the new one put through.

The loan process with Liberty took a lot longer than I thought. But the reps I worked with, Janice and Peggy, were wonderful to me. They kept me calm and kept me posted. They got things done, so I'm pretty happy. But I barely understood the process and all I did was to say, “Make my payments go away, and then give me some money.” And when the notary came over for the closing, it took two hours and there were 250 pages of stuff. But the process was painless. If it takes a long time and they can’t find something, you have to hear and wait. You’re going to have to pay your mortgage over and over again when you want it to be done, but that's not their fault. It just takes a long time to dig all this stuff up.

We had a reverse mortgage previously up until that point for seven years. And the company was associated with Liberty. When we wanted to see about refying to get a lower rate, they were the company that we were referred to talk to. They were very thorough and responsive to questions. However, it was impossible to read thoroughly all of the documentation received in multiple different mailings that I received from them. I got all the documents, and then got a mailing. And shortly thereafter, all of the exact same documents just because there was some whatever minor changes. It’s probably the result of government regulation. But it would have been helpful if it came from them and said, “Look, it's not that we want to do this. It’s just what we're required by law to do.” Other than that, they did a tremendously good job.

I liked what Liberty was talking about. The only part I didn’t like was it took so long. Someone should just call me back and let me know what has been going on like they told me they would do. I was having a hard time talking to them. But Maggie was one of those who were good. When I call her, she calls me back and lets me know if there was something wrong with what they assigned me to. You have to be patient with Liberty because it's gonna take a while.

We enjoyed dealing with Liberty. The rate was good and the rep we worked with was wonderful. We felt comfortable during the whole transaction.

My reps were very nice and they helped me a lot. They explained everything and answered all my questions. However, they should have done the process a lot quicker because one time, I got a little disgusted and I was thinking about canceling. Other than that, everything else is fine and the rates are better than I thought they would be.

Liberty kept coming back and asked me for more things. Then they would ask for something else, and they asked for something else. They kept bugging the heck out of me. It was a pain in the neck. If I knew it would be anything like that, we would have never got it. They were very nice. Everything was fine, but it just turned into a hassle.

When I talked with Liberty's representative, he mentioned that due to new regulations, they had to offer me their latest proposal. And it turned out that the interest rate and the insurance rates were cheaper than what we were currently on. So, we went ahead and started the process. We got about a 1.25% reduction on the mortgage rate and about a 0.5% reduction on the insurance rate. So, they’ll roll over in the long run and it's going to be worth it for us.

Liberty bought the contract from the original deal. Then I went with them to refinance and it was a real hassle. I had to go back and do that counseling thing again. That cost me $125 and I didn't like that. Then the first time I closed on my reverse mortgage, I signed about 10 sheets of paper. Now I signed 62 signatures on a refinance. There was duplicate paperwork. I was signing papers to say that I had read the other papers that I signed for. It’s stupidity at its highest level.

I refied so I could get a line of credit and Liberty told me that I wouldn't pay interest on it unless I use some of the money. But I'm not clear on that part and they could have explained more about that. Other than that, all of the people that I ended up talking with, even the appraiser, were wonderful and helpful. I also put all my trust in the first girl that I talked to and just let her carry me through. I didn't know she did reverse mortgages, but I knew she was a lender. And I didn't ask enough questions because I knew her.

I'm happy with every person that I've come in contact with through the mortgage. They've all been respectful and nice, except one, and he scared me. He came in the house and he was coughing. He had on a mask and he just looked up at me saying he had a cold. It sounded to me that he still got it. He should have not come coughing like he was.

Liberty kept in contact with us every week or two throughout the process. It was a long one but that was because we had some bills that we had to take care of before we could actually get the mortgage. Other than that, the rep that we worked with did very well on his job. His name was Ron and he kept on the ball. He kept calling us and made sure everything was good with us. We were comfortable working with Liberty and when we emailed them about a question, it didn't even go a day before they would answer it.

I refinanced with the same company that I originally did the reverse mortgage with. It was a heck of a lot of paperwork, very time-consuming, and a lot of reading and thinking. There's not really much they can leave out. They're making sure they get all their I’s dotted and their T's crossed. They have to do the research. Everything went smoothly, except I was a little disappointed in the appraisal coming in lower than I thought. But then that has nothing to do with Liberty.

I needed two appraisals so the process with Liberty Reverser Mortgage took a little longer. The first appraisal was higher than I liked, but then the second one was only 20,000 lower. We paid for the first appraisal out of pocket and the second one they put into the loan. The process went smoothly and they're pretty straightforward in the information that they give you.

Liberty offered a plan with a reduced closing cost approach and that caught my eye rather than spending $30,000 on some of the other plans. The interest rate is a little more on this one, but it was a much reduced cost upfront. There were just several things I thought they could have done better. We ran into a problem with someone in the initial stages of the process deciding that the first appraisal was too high on our house. They required a second appraisal and more time therefore. Then the second appraisal came back higher than the first.

Once it got focused on things, it took about a month. They offered a better option that worked better for me than some others that I had called. However, I didn't have a very good experience with the handoff to wrap things up. It was unfortunate that she got sick, but I didn't get any communication. And then what I had heard from her was not what she said to somebody else. But that was remedied and had a very responsive and wonderful contact for the closing. Working with Liberty allowed me to do some repairs that needed to be done on my home. It provided me a path.

The lady I was talking to, Maggie, was very pleasant and explained things very nicely. I felt I could work with her. The part that really upset me, to the point of tears, was working with the loan officer, Ryan, who instead of telling me the number of papers that will be required, sort of dribbled through one at a time. Each one took a week or longer. Sometimes he didn't believe me that he had everything. The fact that giving this paper and that paper delayed things for several weeks was disturbing. If they know ahead what papers they're gonna need, they should tell me upfront and I will get them all together.

I went to the VA administration office and I asked them if there was anybody there that knew anything about the reverse mortgage and the person there at the desk got on the computer and gave me a name and a phone number, and that led me to Liberty. I called and talked to somebody there, then they told me what I had to do. So, we got everything started and it took about five to six weeks.

I applied with Liberty and they took care of it. They were pretty decent and informative. They answered my questions and the application and underwriting took two to three months. The rates was pretty good, too. I got the best they could offer at the time and I'm happy with the results so far. They walked me through everything quite easily and I didn't have any issues.

I was interested in doing it all over the phone and the internet instead of in person, but it went well. The process took three months. It went through both holidays, Christmas and New Year, so that was a part of the delay there. Also, they should give me a better rate. Give me a 0% interest. Other than that, all the people from Liberty were polite, so all went well.

I've dealt with Liberty before and I've had nothing but good results from them so I went with them again. Everything went excellent. The people have been outstanding. Any questions I had, they were answering them. I couldn't ask for anything better. There's a waiting period and you just have to go through that and I accept that. A lot of people wouldn't wait as long as I did. It would probably be a lot shorter except it was over the holidays.

The process took almost five months which is a very long time and I think the interest rate is too high. I would have liked better terms but in the situation that I was in, I didn't have much of a choice. But everything on Liberty's end went okay. They were good stand-up people. The problem that I had was right before I ended up going for the reverse mortgage after I learned about it. I had refied for a lower interest rate on my home loan and when I filed for the reverse mortgage, the people that had taken care of the refinancing of mine didn't file some of the correct paperwork.

The reps at Liberty seemed to know what they were doing when I was talking with them. They didn’t seem too pressurized on it and they answered all my questions. However, the gathering information that they think is their everyday thing is new to someone that's not doing it so some terms they'd use, I'd have to figure out exactly what they wanted. I kept sending them things and they appreciated all the information I was giving them but it wasn’t exactly what they needed. I finally called my mortgage company and asked them for what they asked for. Today makes a week that I signed the paperwork which was a lot. But we worked through it. Some of the things were kind of awful also. We sat down and figured it out exactly what was wanted in there then. They sent a notary out here but it would be better if they sent a real estate person or a banking person that is also a notary.

My husband got in touch with Liberty and we heard back from them almost immediately. We spoke with Elizabeth and she was wonderful, very knowledgeable and personable. We were a little bit apprehensive because we didn't really understand what this was all about, what the potential for it could be and what our responsibilities were going to be and all of those questions were answered. There was absolutely no pressure. She told us all the ins and outs, all the good, all the bad, all the ugly about reverse mortgages. She said, “Before you do anything contact HUD. They'll talk to you about it.”

I worked with Liberty Reverse. There was no problem with Dan at all. But Ryan was not my best choice. He wouldn't return my calls. When he did, he wasn't calling me on a regular basis to see if I was having a problem or had any questions. When I would call him, he was just very evasive about things. To me, he didn't seem like he was interested. I was not pleased with his performance at all.

We started the process with Liberty in October and they kept coming up with weird requirements that kept making it longer. We used to have a business that kind of went by the wayside in September of 2018. There has been no activity on that business, other than I was keeping it open just as a name. But we had to go through the whole process through the Secretary of State to close the business to satisfy the underwriters.

It was time to go ahead and follow up on some of the mailings I was getting on getting a new reverse mortgage. We had one here, and it had reached its maximum. I get an online service called Nextdoor. It's a community of people that live in this area. Every month, one of the Realtors sends out a blurb of information about what home values have gotten to be like in this area, and they were going up and up. I thought, "You know, I probably have enough equity in this house now to refinance the reverse mortgage." I got an email from Liberty about the same time as I was getting ready to start calling various mortgage companies to see what they could do. So, I called Liberty and they did a nice job for me.

It was excellent with the people that took the time to go through teaching me about all these. The only rough spot was towards the very end when the people would talk so fast and leave messages and I couldn't understand a thing they said. I had to beg them to slow down. But I figured they're excited about what they're doing. It's forgivable but that was not a pleasant part. Also, Liberty had so many different people that I was working with. They were courteous but I'm glad it's over.

I started with Fountain City Finance, a local bank for reverse. I was very happy with Carl and with the bank. Then, they switched over to Liberty. It was very smooth in the beginning, but the end of it was a disaster. I needed $19,000 at the end to help my younger son. They said it was gonna be $8,900, but I came out with $8,669. It also took a year, and I told the other quality assurance person I had to pay for an assessment which was $425. They comp some stuff. Then, I ended up having to pay for two counseling because they made my husband take another counseling. He is in assisted living and he had to take it from there. I cried every time the phone rang and they started with the whole thing. It cost me a fortune at UPS to make copies, send copies, and fax copies. My daughter had to get involved because I don't have an office, a computer, or a cell. It ended last week and I signed.

The rep I worked with was good. The application process seemed like it was never gonna end. I didn't know how many pieces of paper we signed. But it was all right.

My mother is on a fixed income. We had to replace the air conditioning system for $15,000 and that was going to wipe out her savings. So that prompted me to start helping her look for a reverse mortgage. I looked up reverse mortgage reviews online and got to the top 10 companies. I read the pros and cons of each. I made two phone calls of the two I thought would be best. Trevor, the representative I talked to at Liberty, was very good. The rates and terms seemed fine too. It wasn't so much that Liberty did anything wrong to take it so long, it’s just that my mom is rather infirm. So there was a lot of shuffling around of papers. At the last minute, they couldn't find the mortgage note because they had gone through bankruptcy 15 years ago, so I had to get that form too. But overall, I was very satisfied.

I talked to Wells Fargo that my husband has banked with for over 40 years and their reverse mortgage and the people were not nearly as willing to spend as much time with us as Eric and his team at Liberty. They explained that this is primarily what they do. They have never put me on hold for 20 minutes. When I've contacted them and I've got questions that I really need answered, usually the same day or within 24 hours working day, within the second working day, they've gotten back to me.

Refinancing with Liberty was tedious. They wouldn't accept anything I sent and they didn't understand anything that they were asking for. It went on for quite a while. I have a trust and they wanted a complete copy of my trust. I said, "You're nuts. Why do you need a copy of my will and who I'm leaving my wife's China to?" They said they needed it all. I said to cancel the whole thing.

It was a little frustrating at the beginning. It took way longer than it needed to. It started back in October and we just closed a couple of days ago. This is a refi with them already. We already had a loan with them. In the end, the rep had to do some heroic things to get it closed at the right numbers. So I applaud him for that part with the whole process but they should have been more proactive and more on top of things. You know how it is when you try to get tech support on chat and the guy is working 50 different people. He gets back to you when he can. They were too busy to get personal with me. But it was a good deal.

Liberty asked me if I wanted to change for a lower rate of interest. Their application process was very poor. I was in the blind all the time and didn't know what was going on. When they asked for something, they would ask for the same thing all over again a week later. I was put through about 10 months getting through this. Right now, I haven't gotten any figures of anything and I don't really know when the closing is.

I started back in November and the process was somewhat long. Other than the charges Liberty charges though, I don't have a problem. The rep I worked with was an excellent person. I could do most everything over the phone as well.

Applying for a reverse mortgage at Liberty was easy. Also, the rates and terms are as fair as they can be.

The application process was long and it didn't go smoothly. They were really slow at doing what they needed to do. But then the reps were all nice. I've told a lot of people about Liberty and there's a lot of people thinking about it.

Liberty happened to be the one that was financing the reverse mortgage company that I was working with, and then, they weren't able to do the reverse mortgage for some reason so I went to someone else. Then, I looked and said that Liberty is related to the company that's financing it so I thought it would be better to use. The loan officer was very nice and reassuring. I felt comfortable with him. It decreased my rate, so that was good. The only thing was that they forgot to tell me I had to pay the homeowner's insurance and property tax. The other time, they were paying it for me. It might have just been a miscommunication. But other than that, everything else was perfect.

The rep tried hard. I'm not sure he had been doing it a long time, but after a certain point, you're dealing with other people. Liberty was fair with what's going on right now with the rate and terms as well. I called a couple people and Liberty already had all the information because they already had the mortgage. I didn't have to fill out as much stuff. It's different doing everything over computer and telephone. There's not as much personal interaction, but it made it go quicker.

The underwriting went pretty smoothly. Liberty got it done in a reasonable amount of time. The rep answered the questions and stuff that we had knowledgeably while we were going through it. It was just that the process took over a year and I didn't know why. If only they could cut down the time. But then the terms and rate we received were good.

Try Liberty. It helped me out when I was in need. The process was a little more in depth than I thought it would be and it took a while, but I like it. They were attentive too.

We had a reverse mortgage before, and we had to renew it again. It's helped financially. We had Liberty first of all and in the beginning, the process was somewhat confusing. The agents we worked with were very nice, considerate and answered most of our questions, but they should ask little more questions so that there wouldn't be any confusion about some of the rules and regulations. My husband and I got mixed up there and it wasn't till later on that we realized what some of the rules were. Talking to the agents helped, but a little more information on what was going on should have been given to the customer. Most of the time, I wasn't sure about anything.

My experience with Liberty Reverse Mortgage went very smoothly. The rep covered everything very in depth. Also, the rates were right in line with the market.

It took 13 months to get the loan from Liberty Reverse from start to finish. Part of that was because my husband got very sick and I had to kind of stop the process for a while and went ahead with it. He passed away in September, which meant that they had to go back and check my credit and go back through a whole lot of stuff. The person I was dealing with was not used to dealing with the person, but it was more the paperwork. Our personalities clash. But finally, it got done. The first man that I dealt with, which was Chris, from day one, has been very helpful and very understanding. And in my experience with him, I couldn't have asked for anything better. It got to the point where I said, “It's me again. I know you don't want to hear me. I know you’ll be glad when I’m finished with this.” But any question I had, he was always there to answer it with the explanation as to why, and he helped me get through the process.

We were referred to Liberty by someone from Caliber Home Loans and the application process went smoothly. The person that we talked to locally was helpful. We texted or emailed everything we needed and it was fine. The rate was pretty much what we were expecting.

The rep from Liberty was the nicest person I'd ever talked to and if I called her, she returned my call as soon as she could. If she didn't have the answer, then she got the answer and called me right back. She was wonderful. Also, the rates and terms I received were very reasonable. Working with Liberty has made life a lot easier. We paid off debts that we need to pay off. It was nice working with them.

Liberty came back and apologized, but the people in California were the worst ones I have ever dealt with in my life. They kept losing all my paperwork. Every time I sent them something, they would call me for the same stuff over and over again several times. They lost bank statements I sent them. They lost my income tax papers I sent them. They lost everything in the world, and then it took them 90 days to close a loan that I owed absolutely nothing on. The house is totally paid for. Should have been a slam dunk. And then they wouldn't return my phone calls when I tried to call them, and it was just ridiculous. But the vice president of the company finally contact us and asked if we could give him one more chance and they made some concessions. Would I use Liberty ever again? No. Would I recommend them to anyone ever again? No. They weren’t supposed to lose all my information and make me wait that long.

Getting started with Liberty was an easy process. I went through the consumer credit and counseling, so it was okay. The reps were friendly, helpful, knowledgeable and wanted to make sure that I understood. I had a good experience with Liberty.

In the middle of getting everything settled, we found out that because we were on a shared well, that we weren't eligible for the reverse mortgage. It’s something they really need to say upfront. We live in a rural district, not in the city. They don't think about that stuff. But that's something they need to be thinking about when they're talking to people. But the process was fairly quick once we got everything settled.

It took us a long time to decide to pull the trigger because I needed to get my last year's tax returns in and the gentleman I initially talked with was very cooperative and helpful. It took a while to get the process done, although the overall length of time it took to get the whole transaction done was more a function of my waiting to get my taxes done. Also, a little bit more transparency in terms of the appraisal process wasn’t exactly what came down. But when we talked to the counselor, she was very forthcoming. She told us about the options that are available to us. Overall, I was satisfied with the process and the results.

The rates of Liberty were a lot cheaper than what I was paying, which is what we all love. It saved me 3,000 bucks a year. The process was lengthy and it was a mess. But none of it’s easy in today's environment. That's not their fault. It's just part of the deal. They sent me some stuff that we could sign online and then send back online, which helped. So, that made it easier. The rep was very helpful. This was the second time that I'd done it and this time with Liberty went a little smoother than the first time I did it with another company. Liberty did well. They kept me informed about everything as we were going along.

The process with Liberty was fairly easy. They were very good except that they dragged this thing out for a year. That was absolutely unnecessary. They kept coming up with another paper or a document or a service. When we all finished, we thought another one would pop up then another one and another one. We had three people we were talking to and none of them was absolutely in charge and knew all the stuff that was going on. We didn't have one person that was knowledgeable about the whole transaction. They always had to go to somebody else and that would cause delays. I also don't understand the magnitude of the closing part. It's terrible. I'm really surprised that the government is involved in this transaction.

I was with Liberty before and this is my second reverse mortgage with them. The rep was very nice. He called me and would let me know what they needed. He said it was going to take a while. He also told me who'd be calling me for appointments. He was very good. Liberty made the process very easy. They needed a copy of my trust. It's a little like 1,000 pages but they told me to just mail it and they’d make copies for me.

I'm not really happy with Liberty. I had another company set to do this. Everything was in process. Then Liberty as PHH, who was my initial reverse mortgage company, contacted me and said, "We can do better. We promise we can do better." They did not. I said, "Can you do it as quickly so I don't have more fees coming out in future months?" They said they could. But they did not and I had to pay two more months added interest.

Working with Liberty was good. The application process was okay and thorough. The rates and terms seemed fair. I dealt with Eric in California and he was outstanding. The gal in Florida, not so much. They've been very helpful and very positive.

The application process with Liberty was sometimes confusing as to what information they were wanting. They were a little bit unorganized. The right hand doesn't know what the left hand is doing. They made a lot of mistakes in the contract. These were little things but they had so much wrong information in there. We’re married and they had us as single. They still got my wife's maiden name on the contract in some places and in some places they got her married name.

They have a local representative and they were in the lower range competitively. But the application process was long and cumbersome. The whole process took two and a half months. I wish there were ways to do some of the paperwork electronically, but I don't think they were legally to do that. So things had to be mailed and certain documents. Some of it, they were constrained by the availability of appraisers. Those things are out of control. I worked with Laurence and he was very professional. He did a fine job. He was responsive. He did what we needed him to do. With exception of one phone call he missed, he communicated perfectly. Everything seemed to work out fine. Liberty is a good company.

I signed up on an email for Liberty to call me and it was 5 or 10 minutes before somebody called me. It was very fast. However, the process was long. I've never signed so many papers in my life. I’ve got a Manila envelope here that’s probably a good two inches thick with all our copies of papers that we went through and stuff that I had sent them. Also, the gentleman that we started with ended up quitting and we ended up being moved to a couple of different people before they landed on the last one to finish us out.

Liberty worked with me. On the first time around, we had to come up with some things that we hadn’t thought about in order to get everything done. But they were good about trying to help through the whole thing. Sometimes things took a little longer than usual 'cause they asked for some things that I didn’t see the importance of but for the most part, it went pretty well. Anytime I had a question, I never had any problem getting back to them or having them call me back. The only thing, and I don’t think it had that much to do with Liberty, was the appraisal process. My situation was a little bit different in that I had a duplex so finding comps was a little bit different too. There were some factors involved as far as neighborhood and other properties that had sold in this neighborhood that weren’t taken in consideration. I didn’t feel that I got as much of an appraisal as I should have.

A reverse mortgage is not for everybody but for me, it was the easiest way I could draw some money out of my house and utilize it. However, there’s a lot of paperwork and it took about six months which I thought was a horribly long time. Liberty needs a little more efficiency with things. There were things that whoever would come here to do like appraisals, paperwork had to be done and it seemed like it took forever for anything to process. I was told that appraisers are really hard-pressed for getting out in the field and doing appraisals because there are so many people trying to sell homes or do reverse mortgages. That got to me, especially when they required two appraisals which I thought was absurd but you just have to go with the flow. The rep was a very nice young man. I had no complaints about him other than I kept saying, "When is this gonna be done?" He would just kinda laugh about it.

I liked the agent from Liberty. I felt like she was knowledgeable about what she was talking about and I felt more comfortable with them, rather than the other companies. But the application was horrendously long. Originally, it would only take six weeks but because of my situation with the deed and it being in a trust, it made the process a lot more complicated. I was supposed to receive the house, but I wasn't the trustee so the title company was requesting documents. I was going through investigating that house insurance and my property taxes had to be paid. It seemed like one thing after another.

Liberty's plans seemed fair to me and I liked what they were saying. They seemed like they would walk you through the process in a nice way too. The person I had, Colleen, explained everything. There were a lot of details on paperwork I had to do, but she made it clear what I needed on all of it, so it wasn't too hard. Colleen was friendly and knowledgeable. I live in Delaware and she was based in Sacramento, but she lived in Delaware before. She knew what I was talking about. On the other hand, the people that Liberty contracted with on the back end (the title insurance company and the lawyers in Delaware) work on the slow, pain in the butt side.

I started one year ago with AAG. The loan officer wasn't on the up and up with me about a lot of stuff so I dropped them. Two months later, a lady with Liberty called me. Her name is Janice and she's a loan officer. She said she could help me and she did. Liberty did what they said they would do. It's just that the application process and underwriting were slow. There was a stack of paper that I signed. They gave me a $35,000 appraisal which was lower than what AAG offered me. I haven't even gotten my package yet from whoever it is where I'll get my money. I’ll have to get with the service and tell them how will I get my money and how much I want the first year. I’m gonna go with the line of credit. That way, I can have it deposited in my account.

The application process was laborious. The rep wanted information about my will but I don't think that's their business. They already had a reverse mortgage with me, which is one of the reasons I chose them. It should be a very easy process because they've already vetted me. They know that I work and they already have all these information, so why did they have to go through it? Also, they should enumerate everything they want from the very beginning. I completed the first list and then I had to show this, that, and the other. Then, there was some nominal charge for some paper that the condo doesn't do because I go to a third party. But none of that was explained to me in the beginning. Other than that, the rates and terms of the reverse I received were fine.

The process took a long time and I didn’t expect it to go the way it did. Paying my house insurance didn't go the way they told me in the beginning. They told me that I was gonna have $35,000 check and $30,000 something in a line of credit to use. But then, they decided that they were gonna pay my homeowners’ insurance. I've had my house for 50 years and I've never had a problem paying my homeowners’ insurance. And the tax assessor charged like 1%. What was told to me in the beginning all changed. But I’ve already signed the papers. I need to start getting myself out of their hold.

I'm old and I have a lot of equity in this house. I thought a reverse mortgage was better for me and my wife at our age. Obtaining the loan went well. We had a good rep. The process took four months. But that was my problem as I had some issues with the recordings. Liberty, on the other hand, handled things very well. I'm pleased with the whole process.

We worked with one of Liberty's people five or six years ago and he was wonderful. But unfortunately, he moved out to California and we didn't have him any longer so we used whoever they sent us. The process went fine. It was longer than I thought it would take. When we did it before, it went through much quicker. But that's okay. It finally went through so it was good. I'd recommend Liberty.

The application and underwriting with Liberty took two weeks and Ryan was my loan rep. In the end, I got a pretty good rate.

The whole thing was a nightmare. It took five months for it to close. I was very irritated that it took so long. They said there was a lien on my house and they couldn’t get it cleared. The salesperson, Eric, was fantastic and if it hadn’t been for him, I would have canceled this shortly into the process. The girl I was dealing with didn’t seem like she even cared about anything. I would send her emails but she wouldn’t send anything back. I would phone her and she’d give me a very elusive message that I didn't really understand.

I did a reverse mortgage and for my second one, I just rolled it over with the same company. Liberty was very thorough and explained everything in detail. They called me to let me know about the changes and everything was fine. The process was quick and went on without a hitch. Things were well written and not confusing. My rep was fine too. Liberty eliminated some fees because I was with them before. They lowered my interest rate and I got some cash back to help with the times right now. I'm on social security and want to stay in my house.

I spoke with Eric. He’s a representative of Liberty. He was a sweetheart. He was really great with my wife and I. But the process took a long time. We just got it settled about two weeks ago since September. We're happy with how the outcome was. But other than that, there were a lot of bridges to cross. I sent some information. Maybe a week and a half later, I got a call. They didn't have it. Then a couple of days later, they found it. I faxed it. And then I had the appraiser. He was in the business for 18 years. He's done a great job. He spent well over an hour over here appraising the whole inside and outside. They found that they wanted a second opinion.

My experience was very good. Everybody was wonderful and I couldn't have been more happier.

I had a government loan I needed to pay off. They were talking money out of my Social Security to pay on it. So, I wanted to eliminate that. And I had these financial statements all the time, so I just wanted to get away from all that and pay off that amount. The application process with Liberty Reverse Mortgage took quite a while because I had to go to the hospital for a while. That kind of delayed things but all in all, it worked pretty good. The reps were great. They were really professional, and they handle things pretty quickly. I invest in trade options on the side, and getting the reverse mortgage through Liberty gave me a little extra money in my account to do some more things. All in all, they were really good. They helped me out a lot.

The application process with Liberty Reverse Mortgage did take a while between COVID and problems I had on this end. They have to do an assessment in person, and because of COVID, it kind of put things a little further back because they couldn't get in the house. Then, there were some problems. Repairs had to be made, and I could not get people to come and make repairs because of COVID. It cost a little bit more than I had expected. But I kind of shopped around and Liberty was a little bit better than the other ones I had shopped for. They were very easy to work with. My loan officer at Liberty was great. She was always available. I felt like she really honestly tried to answer questions.

It took forever to get the first appraisal and then, they decided they wanted to have a second appraisal. That one took another several weeks. In total, the process took four months. I also had to keep contacting them to find out what was going on.

With Liberty Reverse, the cost is kind of expensive, but recently, I only came up to like $125 out of my pocket. Their application process was not difficult at all. Everyone of the people I’ve worked with at Liberty was fantastic. I was totally impressed. As a matter of fact, I intend to stay in contact with some of them just to say hello periodically. Liberty's terms were much better than what I had. Originally, I had another reverse mortgage. With Liberty, the interest rate was lower. The cap was lower. Less fees had to be paid.

I wanted to get a gardener. I just needed some extra help. It's a very large yard and it needs a lot of work. I needed to get some extra money to help me with that. The process with Liberty was very easy. I contacted Liz and she was lovely. She helped me right away in the process. The whole process was very efficient. They updated me and they called me and let me know how the process was going. So, I really didn't have to worry about it because they would just keep me very informed. It was very good.

The whole process with Liberty Reverse Mortgage took approximately a year because of the complication. But they were very explanatory to me and I understood what was going on. They were very polite and very pleasant to work with. Their rep was aces. He bent over backward to help me and he did everything he could do. He was really nice. He made sure everything was done. He always got back to me when he said he would. He really was there. He battled to do whatever he could for me and it was very easily noticed. The rates and terms are exactly where I want them to be. Liberty justified where it would be and they were on point with everything. Working with them has made my life better. It allowed me to do what I wanted to do.

I called and applied for the loan. it took at least three months before I got the loan to go through. So it was a long time process. I wasn't happy with that. I had to keep sending proof of my income and several different papers I've had to send in several different times. I didn't like that. So overall, I wasn't happy with the process. But I'm glad that it's over with now. The guy that I first spoke to was very nice. He always returned calls immediately. But then he transferred it to another guy and that one hardly ever would return my calls. I found myself making several different calls attempt to get him to call me. So he wasn't as accessible as I had wanted, like the first guy was. But everything was explained to me in detail. Everything was fine.

They were very nice folks. They have very good customer service. Their demeanor stood out. They were friendly. The fees were really steep. But overall, it was a good experience.

In 2016, we started looking at finding a reverse mortgage vendor. We had a very close friend of ours that had been with Liberty and recommended them. So, we processed through that. And then, we got our counseling fee and everything taken care of and got our house appraised. April of 2017 we finally got the loan closed. So, we've been with Liberty since 2017.

I had gone with a broker that I'd used before and the answers to some of the questions that I had didn't seem right. I was told I had to get an appraisal on the house which I did. They were not having much cash back out of it. I had to get another appraisal because it was an FHA and they had to have a different kind of appraisal. I had to pay for that which didn't seem right. FHA didn't believe the appraisal was right because they thought it was too high. The rep said they wanted another appraisal. For each appraisal, the first two were $800 a piece. Because of covid, they're charging lots more. It was ridiculous.

The process went fine. I had to push a little to get things moving, but once I gave it a little shove, it moved right along. There was also a time in between. We had a family member pass, and I had to put a halt to it for a couple of weeks. When it was back on again, it went fast. The rate was a little high though.

I've had a reverse mortgage for two years now. I had Liberty before and I redid it with them. My interaction with the reps are all on the phone, but they were right there if I needed a question answered. They got right back to me. The rate and terms are good as well.

Liberty was great, so nice and so eager to help us accomplish our goal. The application process wasn't difficult at all. It was all in our terms. We understood everything that we were doing. It was a very good experience. It wasn't challenging or frustrating. If they set a time to call, they were Johnny-on-the spot. They would call us at the exact time. We were very surprised with how well it did go.

The concept of a reverse mortgage is very fresh. It was something I needed and Liberty was willing to work with me. Once it was established, I have not had to worry about it. Todd, the gentleman with whom I have worked with for many years that acted as my spokesperson, had the most direct interaction with Liberty and he has said nothing but good things.

We refied this last time. We refied our first one. Liberty did good. They helped us out a lot. All the people I talked to there were great. Also, the interest rate was a lot better. It took a long time for them to get back to us a couple of times. Other than that, it was great. We don't have to worry about it at all money-wise, so that makes it a lot easier.

The loan officer was real helpful. It took three months for the whole thing to go through. A reverse mortgage is a more involved loan. The paperwork is twice as much so it takes longer. But I’m really happy with it as it worked out really good. The only thing is that the appraisal on the house was a little low.

I was doing some shopping around and I liked their plan. But the process sucked. It took three months and it seemed like it was one thing after another. It was delayed and delayed and delayed and then they needed this and that. Then they needed the statement from the IRS, and they had my wife's tax returns. My wife has the mineral rights to some property but she didn’t own the property. But they went through around and around and around, and wanted her to prove that she didn’t own the property. I spent years in the mortgage business and this is just a simple case of underwriting cannot get their stuff together. But Liberty was helpful when I could get ahold of them. They were just awful slow with communication. Everything else has been okay once you got it all straightened out.

The application process was very easy but I had to sign a mountain of papers. Other than that, they did an excellent job. They took care of me in a decent amount of time. They explained everything to me as they went.

I worked with Liberty for my mother. She's the one that got the reverse mortgage. She informed me that she called someone out in California. I didn't trust that so I went local here in South Carolina. I did a little talking and got a guy by the name of David. He is one first class individual and I’m so glad that we found him. Everything with this whole endeavor went smooth. They were very good and very professional people.

I got information from a card that said that it was a good time to refinance. Liberty would cover the costs and all I would have to do was pay for this little section, which was very small compared to the cost of having somebody come out and check the value of the home. I called the number and the rep was very nice. He took time and explained everything to me. He explained how much my house would probably appraise for and what the percentages was. He explained the whole format. He told me the paperwork that he needed and I sent it in. He also told me to call him any time I had a question and I did. He was a very patient man.

Liberty, your underwriters are not the friendliest people and they really nitpick a lot of stuff that shouldn't have been nitpicked. There is a lot of detail that you didn't need because my husband was a non-borrower. He's only 55. He's not on my house. So, I shouldn't have him involved at all. It was hard for me to get some certain information, so it wouldn't have been long if I could have got some stuff quicker. My homeowner's association is only $65 a year and that doesn't include anything except that the yard be picked up. And I had to get then the right letters and I've never been late. We've only been in my house for a year and a couple months now. I wasn't there for the first four years on the letter. I was only there for the last year. But it's okay.

Liberty did the same thing to my complaint with Quicken Loans. There were 10 items that needed to be corrected before they could close. One seemed very important, I had to repaint the back door of the garage, paint was peeling. Paint was peeling the front door too, but they didn't say anything about that. Also, there was a highly questionable thing that they gave me time to do I got up to a year to replace is the Federal Pacific circuit breaker on the outside of the house. My house could burn down if it doesn't trip. I got a year to do it. But I had to paint that back door right away. It's stupid things like that that just drives me crazy. They dragged things out. They didn't get things right the first time.

There were parts of the process that seemed fairly easy. There were parts that seemed not so. But overall, it was a good experience. I talked to a couple of different companies, and the loan officer I had was the reason that I got the loan from Liberty. She was very professional and knowledgeable. I enjoyed working with her. However, the rate that I was quoted isn't the actual rate I got. It was a quarter of a point higher than what I was told. But it's a quarter of a point, so I didn't make a big deal out of it. Overall, everything was great.

A second appraisal was required, which decreased the value of my home. I didn't feel that the Liberty people that appraiser talked to did not do a great job of defending the first appraisal so we could've used that. It cost me a lot of money. Second thing is one of their people responsible for gathering data and also preparing some of the cost estimates and such asked me at least twice the same information I had provided a week before. And then when I mentioned it, she laid the responsibility off on somebody else.

I dealt with two people, Randy and Margaret who let me call her Peggy. They were really good because my mother's estate was going through probate, and probate still hadn't closed. I had to wait a long time to get the house in my name. The probate court was really good about that too because they don't usually do that. It took months, but I was able to get the house in my name before probate closed. After that, everything went very smoothly and quickly. I was able to get the reverse mortgage. This was the first time that Randy dealt with getting a reverse mortgage to pay off another reverse mortgage. Usually, the houses have already gone through probate and when someone gets a reverse mortgage, it's rare. It went really well for me. I was glad that Liberty stuck with me over six months. They were patient and kept in touch.

The application process took seven months and it should have been much sooner. The loan originator, Maggie, was very good in what she did in returning my emails and phone calls. However, the rest of the personnel were very questionable. Sometimes I'd have to wait two weeks for a reply to an email. Then the original processor had to leave and have surgery and so they brought in another processor. They also had trouble communicating with the title company. The rest of the process was very unpleasant. A lot of their processing problems and closing problems probably had to do with personnel in relation to the pandemic that's going on, but higher management levels need to review their processes and get them streamlined. Overall, Liberty has given us the security of having available funds if we need them.

We've had a Liberty mortgage for about four years, and the first one, we just refinanced. The application process was still a pain. It was an FHA loan and they took us through the mill. It took a long time. The government just kept asking for more and more, which was pretty typical. But they were pretty top of it. We love the concept, it works for us, and that's okay. That part of it was good. We're done.

Liberty did a very good job. My daughter had the information and they were good about tracking her down for the information they needed. It was just that the process took way too long.

I've used Liberty before. This time, the process started the first of September and it went fast, but then it slowed down. And then, they had some change in staff and it dragged on and on. Everybody was nice and so forth, but it seemed to get stalled. Finally, they got me with the lady named Yvette and she got things going along. You gotta give business a little slack because of the COVID. It got done. I recommend Liberty. I would use them again.

Liberty Reverse Mortgage seemed to have the best terms. I had a satisfactory experience.

I was having a hard time making my budget meet to the point that I had to go to food places to get free food and I wasn't comfortable with it. I saw the advertisements on TV and I thought to investigate it. I was satisfied with everything I got. Liberty was excellent. I only had a problem one time when I waited an hour to sign the second form that I had already signed. Apparently, I signed it wrongly. The notary wouldn't come out. I waited over an hour and we had to reschedule. Kim finally got ahold of me, but I thought it was insufficient.

What I liked about Liberty is they paid most of the major cost on it, even though I paid a little more interest than I would have expected, but I thought the interest wasn't as bad as paying the large fees that they covered. I really didn't incur a lot of costs outright that is. So I thought that was the best thing, and the people were very nice. The initial person, Janice, was very helpful. She was on the phone with me for a while. She explained everything and then she sent me some information.

You're contacted 15 times, you have three inches worth of paperwork to do, and you have to be counseled by HUD. And in my case, twice. And then, you have an appraiser come and walk through and appraise the property. Each step along the way takes approval. The process was tedious, but the people who helped me through it were absolutely wonderful. They made it easy. They were there for me with any questions and they made sending in stuff easy. They made each step clear as to what it was all about. I had a lot of guidance. From the very beginning to the end, the whole thing took no more than two months. I was very pleased with it. I also was the first time I dealt with them. That's why I went back to them.

Liberty held my reverse mortgage. I had been calling around to lower my interest rate, and it was a hassle everywhere I went. When I called Liberty, I got in touch with a gentleman named Ron. He explained the process. He explained the changes in the law thoroughly. He didn't force me to do anything. He said, “Why don't you think about it, and we'll talk another time. And if this is something you'd like to pursue, I'll be more than happy, me and my team, to help you.” I thought it was very professional. I found his information to be accurate. When I did tell him that I was thinking seriously about considering it in my second phone call, the one thing that agitated me the most, even in buying houses, was the lengthy time it took. They always needed more things. It’s chaotic. The whole process was something that I just didn't want to do.

I had co-signed with my grandson on the truck, and the truck was in. The loan was in my name and I had to prove that I did not make the payments on it so we had to get all that paperwork. We sent it in and all. At that point, it was my fault because kids today are so smart, they can’t even crank the lawn mower. The process took about six to eight weeks because I had to keep getting stuff that Liberty needed. Overall, they were nice. They took time and explained everything. I would recommend them.

Liberty had called me and I told them I wasn't interested in trying to see what I could get out of it. I just wanted to lower the interest rate. I had had enough calls and letters from 10 other companies that offered me the moon, which I know most of it was scam. I really was really getting tired of getting them. So I thought, "Okay, well, maybe if I go ahead and take this one, I'll stop getting them." That has not helped.

I had one problem after another and I almost lost the sale of the lot next door to me. I did a reverse mortgage so I could increase the property size from 0.52 acres to 1.25 acres. We worked with Colleen from Liberty and any time I called her office, it would go to voicemail. They need to get it all together at one time where everything could be done in a timely fashion and not have to go back and pick up pieces that were left off. I’m kinda disgusted. I almost dropped out. But we did get the lot and that's saving grace.

My experience with Liberty was very bumpy. Firstly, the original loan application got lost in some processing unit and it took them a week to find it. Then they asked for something that was absolutely ridiculous. I got a royalty check and I needed to have them write a letter that would guarantee they would continue this particular company for the next three years. I guarantee I'm gonna be working, but I can't guarantee I'll be with the same company. Liberty said they couldn't use it and so that was frustrating.

I had other companies contact me, but Liberty was the one I felt most confident about and most comfortable with. Colleen was excellent and explained everything fine. I have some familiarity with the loan and had closings. They were very clear in informing me about everything and stayed in contact with me the entire process. It was more expensive than a normal refinance, but everything worked out well.

Liberty made the process as easy as they could. It was annoying at times but anything that takes time is. I wish it had gone faster. We started in early October and we thought we'd be done earlier, and it ended up taking down to the last minute after Christmas. But the reps were pleasant.

I didn't necessarily like the application process because it took forever. It seemed like every time that we had everything completed, Liberty would send us back another email saying they need this. They should have asked for it all right up-front. They did pretty good other than that. We had two or three different people through the course of the loan. The guy was the most helpful. I originally talked to him at the very beginning. Every time we’d have a problem, we'd get ahold of him and he would get it squared away and taken care of. Overall, it was a good experience.

Liberty's service was good but I paid $575 towards an appraisal and then, they said we needed a second appraisal. So, I ended up having to pay 1,000 more and I didn't like that. They didn't explain that well at all. I have perfect credit so I wouldn't know why they would need a second appraisal on the house other than maybe it was an FHA requirement. But I don't see anywhere where I was deducted the certificate that they issued. People should read the material if they're considering a reverse mortgage. I owned the house outright so the process was easy for me. They said that they will charge you $6,000 if something goes wrong. If you die, the people that inherit your place have to cover that $6,000 plus the amount that they took to process the loan plus other percentages.

I started my reverse mortgage with a different company, and early on it, Liberty phoned me because I had a reverse mortgage with them to begin with. I told the individual that I didn't understand anything as they were all numbers. He was really good and patient, and he taught me what was going on and how those numbers were found. He was able to explain everything, the process that was going on, and ended up giving me a better deal. But then, the first company called me back and gave me an outstanding deal. The guy from Liberty followed up again and gave me an even better deal. Where the first company didn't let me know what was going on and it was seeming to take too long, I got phone calls through every step of the way as to where the loan was at, and when the money was expected with Liberty.

The application process at Liberty was lengthy. It was redundant that there were too many fingers in the pie. Through the company that we went through, there were six different people that I talked to about it. One thing that really held up the process was that we had to have a second appraisal. After we had to have the second appraisal, I was doing some reading online and it said that all reverse mortgages were to have two appraisals. So we could have just done two appraisals right off the bat. It was the biggest problem. It took two weeks to find another appraiser. By the time he came out, it was another two weeks before he got his report and that set us back a month.

My husband and I are 72 years old and I didn't think we were gonna be able to do it anymore but everything went perfect. Everybody was very nice. I appreciate it very much. There was a lot of paperwork but that’s normal. Everything went really quick. We have no complaints at the waiting period and the rate was what we wanted. We’re very happy with Liberty.

The process with Liberty Reverse Mortgage took a long time. They kept wanting new and different documents and a whole lot of them. They said it just took way longer than it should have because I have to talk to a counselor before it goes through. The counselor called me back and wanted to know what I decided. I said, “I haven't decided anything yet because they’re still wanting more paperwork and they were asking for things that had to do with my bid with my deceased father." He’s been dead for 25 years, which I really couldn't understand why they needed that information and neither could that counselor.

There was a deal in the mail that said they could save us money by refinancing so that's what we did. However, it was a long drawn out process which took about 4 months from start to finish. We had to sign papers, 200 of them. That took about three hours which was too much. I don't think all of that paperwork is necessary. Liberty could cut out about three-fourths of it. That would make a big difference. But their customer service did good. They were upfront with me.

I talked to Liz initially and she was very good about explaining things. It looked like there were some advantages going with Liberty like the lower interest rate so I decided to go with them and they did a good job. They kept me informed on what was going on. They'd call me every few days and tell me what they were doing. They were right on the ball and stayed on top of it. The process took two and a half months which I thought was amazing. I had previously done a reverse mortgage was AAG and it took them over nine months.

When I first got my first mortgage, the people were good. But the reason I went for the reverse mortgage again was because I had quite a few offers. The people that I talked to weren't as informational as the person with Liberty that called me. He determined the situation and what has happened. He was very explanatory to me. I decided if I ever went to refinance, then I would go with Liberty. I did and everything went well as far as me being satisfied with the service and the information that they gave me. I have a couple friends that are getting ready to make up their mind and I already talked to them about Liberty.

When I started, it wasn't with Liberty but that went well. Now, Liberty has it and has had it quite some time. My experience has been wonderful. Chris was an angel and so was Peggy. They were the 2 that I talked to all the time. They kept on top of things. If something was changing or they needed something, it was either in the mail to me the next day or a phone call and that would take care of it. The whole thing went easy and very fast, and it took care of a lot of things for me. I have a Christmas this year.

The rates are good right now with the interest rates the way they are. But the fees were high. Also, the process took 90 days which was too long. If they can figure out some way to speed it up, that would be good. You can go out and sign the papers today and move in next month.

I couldn't refinance my standard mortgage soon enough at a lower rate. I had to wait another six months. I paid it off and did a reverse mortgage. I went with Liberty because I liked the lady I was talking to on the phone. She was very knowledgeable and the class answered every question I had. I've never done a reverse mortgage. I was confused but did what I needed to do and it worked out. What I love is I'm getting paid for what I haven't taken out. I'm getting like 3.5% a month in the bank, whereas my savings account in the bank was not even 1%. I'm getting an extra 1,000 a month because I'm not paying my loan off. I'm a happy camper. The process was a lot though. It took about six weeks. They could also improve on their communication. I was on the phone a lot. I bugged them. They hadn't called me and I didn't know what was going on. They then would call and explain.

They all did their jobs well and were good at customer service. But the experience was prolonged and I wasn’t totally satisfied. It started in September and it wasn't culminated until mid to end November. What I liked about the process is it culminated in a successful refi. The thing I didn't like is the compartmentalization of responsibilities. By the time it was done, there were six to eight people involved. That could be improved. There was the person I talked to initially set it up then I was handed off to somebody else who took care of the next step in the process. They had a couple or three assistants so if I had questions, I wasn't sure who to go to. They were in different parts of the country and most of them are from California. The flow of the process is transparent to them in the business but as the consumer, that flow out isn't apparent. It would be more useful if there was one contact person that would be named to be contacted if there are questions until the process is done.

I did a reverse mortgage to lower the interest rate to 1. I went with Liberty and the rep was courteous and very attentive. As far as the refinance, the experience went fine. The issue was having problems with the service department on with getting the money allocated to get my house painted.

It took about three months before the application process was completed. There were times when they needed different things or the document wasn't signed. I wish it could’ve been sooner. But the guy I was working with, Eric, was very good. If I had any questions or if I had to call for information, he always called me back. I appreciated him. I will recommend Liberty.

This is the second process I went through with Liberty and everything was smooth. Everything got taken care of on the phone fine. The application and underwriting took a couple of months. They kept switching to different people when we go to the next level of the process. But everything went well.

The application process with Liberty was easy but I wanted answers about some numbers and the person who came down was a notary and had no clue, neither did the one that came before when we can kind of change our mind. I talked to the one where we had the loan and he said to do it through them. We got the loan and that worked out better. But they incorporated something before I even knew that that was happening and that's when I wasn't too happy about that. I would've liked to have known that before. But other than that, we got a reduction of interest rate. And now that I'm getting the lower rate, I want to move forward and get some payments done.

I hadn't received any verification that everything went through, so I called Ryan. I called one day too early. Yesterday afternoon, I got a letter in the mail from my insurance company and they had Liberty Reverse Mortgage and the below number already written up. Apparently, everything went through. The whole process took four months. All the work was done in the very beginning in a timely manner. As it turned out, I was at the borderline of being able to qualify for the maximum loan. I ended up making a couple more house payments and that brought the balance down to where it was workable.

Liberty financed my house. There was a coupon that I kept getting in the mail, and I said, "Well, I might as well start doing things, just deal with the one that financed the house." I had to get a tree out the front yard, put it in the back and get rid of the little chopped up wood. I got a reverse mortgage and the reps were okay. Everybody did their job and they were nice and helpful. Regina explained things if I didn't understand and if she had to do it three or four times, she would do it. The process was a couple of months and everything went okay with the paperwork.

We did a refinance reverse mortgage four years ago with Liz **, who is the gal that I called when I got one of my statements in the mail before we started this process again. It said, "You may be eligible to lower your interest rate." I called Liz and she did all this stuff with me. She's magic, and I love her to pieces. We had to get an appraisal done, and then we sent her the five different things she needed, including our driver's license. It was easy.

Liz was fantastic. She returned our calls promptly and she seemed to be very trustworthy. But the appraisal on our home came in at 400,000 and it was kicked back. They wanted a second appraisal, which would cost about 700 bucks. It came in at 370 and they spent about less than 10 minutes and they came in low. The house straight across the cul-de-sac corner from us went up for 499. The 370 was so wrong and I was stuck with it. They reduced everything, which made me unhappy. Instead of even averaging the appraisal, they took the lowest one, which was so unfair. The appraiser they sent out here was a lousy group. He should be taken off the list.

I had the original mortgage with Liberty and I refinanced with them. They kept switching people on me, some from California, some lady here in Florida. It started off with Joanne, and then it went to somebody else, and then it went to a Stephanie. Then one group of people said they sent the papers to underwriting and the other lady said underwriting kept sending them saying that they wanted something more, and I discussed that it was a little tedious. I kept getting mixed messages. The lady in California said the lady in Florida was going to make it quicker. Then, I kept waiting for a response from her and I never got it. The guy said that she didn't work there anymore. It got a little hectic and it took a lot longer than I expected. I felt that I was sort of on the tail end of everything. One person dealing with the whole deal would have been a lot easier.

I called Liberty and I got Curt and he was real nice. He always answered my questions when I call or he follows up on it. I felt comfortable working with him. He guided me to the right options and they helped me along as I went. They sent a notary public out and she helped with the stuff that I needed to study up on. Then, they called me and I gave them a follow-up on it. They told me what to do and everything went smooth. I got some outstanding bills that I paid off and I'm gonna try to sum up what I got left. I put it in savings for my handicapped son. Next year, when I get the rest of it, I can pay my car off completely.

They should have a list of stuff they need from us instead of spreading it out over three months. It was like every week, they wanted something else. Also, the rep we worked with seems like she doesn't know what she's doing. And the rate is okay but after we get it, it can go up or down. It's not a lock-in interest rate. But they got the job done. The guy I talked to in California was fine. There were some things that the company as a whole could do better but I would use them again.

Two and a half years ago, we went on a reverse mortgage, and it's been working out fine for us. I was over 4% and that was the main reason I decided to change. The process took about a month and it went very smoothly.

Liberty had great services and everybody was very cordial, professional, and prompt. Also, the rate and terms are very good compared to other companies. I was able to get money to do improvements to my home and take care of my mother at 90 years old. It's great.

I was having some bills that I wanted to be paid off and I needed a little few things around the house done but I didn't have the funds. When I first called Liberty, the lady that I was given to went to work right away. She didn't hesitate and she told me what my options were. She was very honest. The application and underwriting took about four weeks. It could have been a little shorter, but it didn't take as long as I thought it would. There were one or two mistakes that were made for the underwriter to come out. One of the two pieces of the paperwork got misplaced and something didn't come out plain. But we got that straightened out.