Liberty Reverse Mortgage Reviews

There was a lot of paperwork in the process of obtaining my reverse mortgage. It took almost 11 months and there were too many people in between that I had to go to. The first girl, Joanne, she was very good at explaining and she would return my calls promptly. There were two others, Tina and Patricia who were also very professional. When they say they're gonna check out something, they usually get back with an answer even though it would take a while. They're good workers who deserve raises. But, when I started dealing with the other people, it was hard. Some of them wouldn't get back to me and get me nervous wondering what's going on. Still, I'd definitely use Liberty again if I had to.

I worked with another company years ago that Tom Selleck was advertising. But they were going to charge me $20,000 for the loan and I had no idea. The gal kept saying, “Oh, my friend, my friend, no, we’ll fix that.” I left them alone. I won't touch them and I mouth them any chance I get. On the other hand, everything went very well with Liberty. I've had a stroke and I'm on some heavy medications and they made it a lot easier. I had to look for a lot of paperwork but that was the hardest part. They worked with me and they were very patient. If they told me they were gonna call me back, they did. That's very reputable and I really appreciated the quality of people that they had working for and with me. The loan offer and I were almost like friends and we got along fine. Also, the rate and terms I got are really good. It's a lot lower rate than I thought.

Everything went pretty smoothly during the process. The first rep who contacted me, Dan, kept introducing other people though which made me a little leery 'cause I've done a reverse mortgage before and it was one person all the way through. Other than that, everything went well. The interest rate really went down a lot because of how long ago I refinanced or got the first reverse mortgage. I'm happy with the rate I got.

When I went with Liberty Reverse, they offered me a certain amount of money on the line of credit. I said, “Okay, I'll go along with y'all.” First, they couldn't read my wife and I's social security thing that I sent them for the year ‘20 and ‘21. So, I had to send them another one. Second, it came up that they needed a lawyer to look my family's trust over. I've never had that problem before. I've had a reverse mortgage with AAG and American Financial with no problems. They looked over the trust and it was okay.

The application process was fairly easy. I had Christine to help me with that. She was a lot of help and made me feel much more at ease. She answered all the questions I had and helped me through the process real well. It was just very time-consuming having to repeat a lot of things, as far as getting the documents that they needed and that kind of stuff. But whenever we got ready to close, they had a notary come to my home instead of me having to get out and find one myself, which was great. They had an appraiser come out and the appraiser did a good job but for whatever reason, Liberty wanted another appraisal, which I thought was kind of strange. But they came in within $5,000 with each other and they were both good.

The application process was good. The only thing is when I signed all the papers, at the end, I got a call from them, said that there was one more paper they wanted me to sign. I'm finished with the reverse mortgage, but I've never received that paper. Still, I had a good experience. The longest time was setting up the house inspection. Apart from that, everything went smooth and any questions I had, they answered.

I was very unhappy with the process. They don't know who's up here to do the appraisal so I had to get on the phone and find them myself. It took too long and I needed the money. Also, I thought I would get more money when I applied. I only got 77 and that didn't help me out a whole lot. I'm receiving another 10,000 and that's still not gonna help me a lot. But it is what it is. Once I got the money, my bills were all late and I still owe on my federal taxes. I'm very confused about the whole thing. I sometimes wish I hadn't done it but then I'm happy I did.

I redid my reverse mortgage with Liberty. The process with them was pretty long and it was not as easy as the last time. People were dropping the ball and it was like nobody had their stuff together. I ended up having to have a second appraisal done because the first one was too high. They didn't get someone who was insured so I had to pay to have a second one done. The thing is I used the person that they told me to use and they set the appointment up, so I wasn't happy about that. I started this at the end of last year and it just finished.

I had a reverse mortgage and Liberty Mortgage wrote me a letter that they could bring my taxes or my interest down. I decided to go ahead and do it and everything is totally fine. I'm happy so far. The only thing is they need to make sure that when it goes through, that people like myself would understand more about the interest and so on and so forth. I had a hard time trying to understand that part and they should explain a little more carefully.

Liberty was very efficient and quick during the application process and the rep was very good. The rate and terms I got were fair.

The process of obtaining the mortgage was very slow. It was just like starting all over, which I thought was ridiculous. I was already with Liberty and when you already have the loan, why do you have to go through all that again? Then, they went and got some information they didn't even need from another lender and charged me for the fee of getting it. They said they're gonna give me my money back but they haven't done that yet. I wasn't happy with them. Also, I didn't get much money out of it. But the plus side is the interest rate was lower.

Most of the upfront people I worked with were really nice but the other people were fools. Also, the terms are about impossible to understand. Aside from that, it's okay. The rate is all right.

The application process with Liberty started out great. It closed on May 20th and I expected a check on the 1st of the month for my monthly payment. Instead, I got a check on the 4th of June. It was the right address but with the wrong name and amount. I called Liberty up and they suddenly called me on a Saturday saying, “You’d be getting a check on Saturday from UPS.” I waited all day long and no UPS car showed up so I didn't get my money. I had to go borrow money yesterday so I could buy some food. I called Liberty this morning and I said "Where’s my money?”. The rep said they were sorry as they had a lot of mix-ups. I told him that I was counting on that money and that it should be here today. I said, "If it's not here today, I don’t know what to think.".

The online application was a lot easier than a regular mortgage. It went really fast and Liberty had the schedule down as to what we needed to do. The appraiser was here a half our and Liberty came out at about what we had predicted. My rep was really thorough and asked if I had any questions as we went along. I did have questions on a few things but she explained them all. The rates and terms were better than what I expected.

I went through the bank for my first reverse mortgage and it was rather long and drawn out. It was almost three months. With Liberty, it was five weeks. If it hadn't been for the second appraisal which the FHA requested, I would have closed in three weeks. I highly recommend Liberty or anybody like them as banks tend to be a lot slower.

We bought the house that we are in through HIghTechLending and they sold the mortgage to Liberty. The last few months, I was getting something from Joe Blow mortgage company at least once a week trying to encourage me to refinance my reverse mortgage with them. I’d never heard of them and it had been so soon after we bought the house. I didn't think it would be worth it, so I just kept tossing it in the trash, until I got something from Liberty one day. Since they're my mortgage company, I decided to give them a call and see if it's for real. It turned out that we wound up with $25,000, which was kinda nice. Everybody was wonderful to us. Whenever there was an issue, they resolved it. Everyone that they set up to deal with us kept in touch with us, called us, and showed up when they were supposed to.

I refinanced a reverse mortgage and it was very simple and convenient with Liberty. The whole thing was done very timely and very professionally. Any time I had any questions, the rep was always available, so I was very pleased. The rate was almost half of what I was paying before. Everything was positive. I've recommended them to several other people.

The process took 15 months from start to finish because we went through two loan officers, one was with a different company, and the second one was with Liberty Mutual. We had a bad experience with the first rep on Liberty Mutual and we had to start the loan process all over again. We were waiting for the supervisor to call back, which they never did. My dad was getting very nervous so he called again to see if we could get another rep, which we did. The second group of loan officers that we had worked together as a team. They were fantastic. When one wasn't able to do, Elizabeth would have the assistant do it. They contacted me. I was able to send the paperwork in. They were able to research. If we had them in the beginning, we would have closed this loan a long time ago. So, I would highly recommend the loan officers that we worked with. My dad was happy.

I had difficulty in getting the agreement for my wife and I didn't want an appraiser inside going through the house because of Coronavirus. So, after discussions, we ended up taking pictures and submitting them. Then a couple of times, Liberty asked for more and more, it was a bit annoying. The people that I was dealing with just communicated it to me. It was their superiors that should be more accurate from the start. The first time, request what they need to request and leave it at that, don't keep adding things. But everything was fine.

We got scared to Liberty and the first person I talked to, Mike, made things happen when I made requests and answered my questions. He was always quick to get back to me even on a weekend. He was very thorough and he wouldn't get things screwed up. In fact, he did a good job of translating between somebody that was between him and the underwriters, and in a couple of cases, he said to write him a letter and do this and explained this, just minor nuances. The process could be streamlined a little more. It doesn't flow really well. What happened was I dealt with Mike and other people were calling. I’d call and ask them who's selling or contacting me about this. It was a little disjointed that way that people requesting information. It could be smoothed out. Other than that, the interest rate was about exactly the same as the other company that I decided on and the FHA mortgage insurance that I have to get.

The loan officer was great until she became ill and then I was switched to someone else named Rosa. It took several months to get approved. I had never done anything like that. One thing I'm not pretty happy with is Liberty did away with emailing a request, which I thought was ridiculous. Now, I have to fax and wait X amount of days to get money into my account if I request it. If I mail it, it will take weeks. But other than that, I'm fine. My house was appraised at a huge amount. I have a line of credit that will last me the rest of my life if I made it. Overall, it was a good experience.

Everything seemed reasonable with the application process. For the time being, working with Liberty made me more secure.

It took weeks to get through everything. It was a difficult process. But the loan officer was excellent. He had a very good follow-up and attention to detail. Also, the rate was what we had planned for. We were very pleased with the company.

The online application process was convenient. The only thing was that I had to go through the counseling twice and pay for it out of my pocket 'cause I had a reverse mortgage before this one. Liberty shouldn't have done that. That's double jeopardy and 125 bucks that I could have saved by not having to go through it again. But I worked with a couple of people and they were efficient and they knew what they were talking about. They definitely wanted to make sure that they couldn't take your house from you, that you could stay in your house. That was the main thing that they emphasized. Working with Liberty helped me a bit. I got some bills paid and got out in front of things a little bit. I would recommend people to work with them.

We've had Liberty before as a reverse mortgage and this is our third reverse mortgage. The processor that was assigned to us is the most perfect person I have ever come across. I was a mortgage officer and real estate broker for 15 years and I've never seen one that efficient. But the appraisal person wasn't the best that I could recommend. She came walking in with dirty shoes on our white carpet. Then she went out the back door through the mud and came back in. She gave us a good appraisal though.

Their rates and terms were good. When I called them, they answered right away and were helpful.

Obtaining the mortgage with Liberty was horrible. We were at the point of just dropping this. This took from July of last year and we just got it resolved. I never could get any answers from anybody. Every two or three weeks, it was a different story or a different tale. No one wanted to follow up and get this done. I know the appraisal took forever, but then we ended up having to get another appraisal. Then they waited and waited then we had to get another appraisal. They sat on this loan and let it just sit there until it expired.

The rep was friendly. The process was a little bit slow but I've never done it before so I don't know how it’s normally gonna take. Liberty seems like a good company so far. I can pay the mortgage back if I want to and if I don't, I ain’t gotta worry about it.

Liberty has been very good working with me in the past and I decided to stay with them. All the agents that I worked with were respectful. They understood the process. I thank all of them for understanding my situation, walking me through the process and getting the paperwork done as quick as possible.

The rep I worked with at Liberty was able to save me quite a bit of money. His level of communication with me and with the people who support him was good, except for that one particular week when there were several people out. But it was not their fault and they left people in charge who took over their calls. By refinancing with Liberty, my interest rate is lower and you can't beat that with a stick.

The customer service and the people that I worked with at Liberty were absolutely phenomenal. They were very well-informed and confident. I've got all my questions answered and it was all done with a smile. They were great.

I had the reverse mortgage before and Liberty talked me into redoing it because of cheaper interest rates. It took them forever to do anything about it though because of COVID. It took months and months. I’m getting a new HVAC system put in the house today. They're working on it right now and that was part of it. The experience with Liberty was great both times. They had some employee problems at the beginning and had to change somebody but other than that, they were right on.

Trying to get phone calls back on a timely basis was a problem at the beginning of the process. I just felt like I had to follow up. If I hadn't followed up, the process would have taken three weeks longer. I called because I was wondering why isn't this thing closing. Then I found out there was something else that was needed or they didn't accept. I had to provide something that wasn't going to accept that they wanted, but it didn't really have anything to do with qualifying for the loan. It was some financial statement from a couple of side businesses that we had, that we already qualified based on my other income. But other than that, the experience with Liberty was fine. The person I contacted was very responsive.

I had a reverse mortgage years ago with Liberty and we’re redoing the same loan. The interest rate is a lot better than it was. It has given me a little bit of room to breathe. The application process was lengthy and time consuming but everybody I worked with was fantastic. They were great and very concerned. They were not just a bunch of people asking questions. It seemed like they cared. I'm very impressed with who I met on the phone.

The customer service was very professional. They didn’t go in circles like you can with some. Liberty asked for information and I gave it to them. I satisfied them and we moved step to step to step very quickly. They gave very concise directions and requests, and was very good about their communication.

I have been very pleased especially with the first lady I talked to. I enjoyed working with her a great deal. Everybody was very informative and honest. Even when I double checked on things, they were very straight up with me. I knew what I was getting into. I looked into three or four other lenders and Liberty was the most straightforward. I appreciated that. I've already referred them to two other friends and I've had them call the same lady.

Liberty was on the ball and nobody else wanted to beat their time. I praise them highly. They came, went through the whole process and got my signatures right. A week later, I had the money and was able to start finishing the house and getting on with my life. I'm glad that I got a reverse mortgage.

Liberty was very upfront and on the ball. The only thing I didn’t understand was how important the counseling session was but once all that was done, everything went fine. The process took seven weeks and the rep was very helpful. I've emailed a digital copy of all the signed forms that we had to do for the reverse mortgage though and no one has gotten back with me on that.

I did have another company but what they were telling me didn't sound right. I don't want this to be that I can go and take all that money and spend it. I wanted that if something major happens and we don't have enough money but we absolutely have to have it, I have a place to go. These people were saying, "No. You don't have to do this and that. You'll never have to pay a bill from us." It's not true. It doesn't work that way. With Liberty, I worked with a woman, Courtney, who went through it piece by piece. This was a long thing incoming and she was very supportive. If we had problems, she would call me and help. She was wonderful. I respected Liberty because it wasn't like, "Oh, we're gonna do this for you and that for you," but they don't tell you how. Courtney told me how everything will go. Any question I had, I had two people I could call any time. I’m happy.

The timeframe was rather lengthy seeing that I started a refinance in January. I didn't close until May. That's a little rough. But Liberty did what I asked. If anything was important, they had information that they needed to call me and talk to me.

Everything was fine with Liberty Reverse Mortgage. The reps were very nice and their service was good. They did it the way I wanted it.

The rep I worked with led me through the process successfully, dealt with my insecurities, and helped me out a lot. Everything was straightforward and it seemed that everything worked the way I wanted it to.

The rep of Liberty Reverse Mortgage was very personable and he got back to me right away. If he didn't have the answer, he had it before the day was out. Everything was great with my experience with them.

It seemed to take a long time when I went to refinance with Liberty. Nobody contacted me for a while. Then I found out somebody had left. I still hadn't gotten my appraisal inspection. The first person I called and talked to seemed to be really good. But then once I was put into the underwriting, that was when things stalled out.

Liberty had done my second reverse so I just stayed with them. The application and underwriting process was very difficult and it took about a month. For some reason, I didn't make enough money. The underwriters needed to take a chill pill. They kept sending things back because I didn't have this or that. Finally, we made it through the process. Other than that, everyone was super nice and they were very prompt in getting back to me. On the whole, Liberty has good people who are very professional and efficient.

I had to show a credit report and how long I had lived in the area to apply with Liberty Reverse Mortgage. The credit score was a pain in the neck because I didn't have credit cards. But I had some good representatives who took the time and explained what was going on and how long it was gonna take. They took the time to break things down if I didn't understand what was going on. There was a lot of paperwork and there were back and forths. But I don't have a computer. You’re penalized when you don’t have one.

I called Liberty trying to get the lower interest rate because I didn't like what I was paying on the other one so we got around and made a whole new one. It started in December and it finally got finished last month. We ran into problems here and there, touching base, and me trying to get ahold of them, and them trying to get ahold of me. But all the people I talked to were really nice and able to answer questions.

The rep was very helpful. The mortgage is all taken care of but the process was too complicated when it should not have been.

I've read everything that they sent to us and listed a dozen questions that I had on some of the terms and conditions in the loan application and the underwriting and the responses that we got were not as thorough as I had hoped. But it was a good experience with Liberty Reverse Mortgage. The team that we worked with was unbelievable. Both the salesperson and the operations person were just outstanding to work with. We had a reverse mortgage. This one was a little better percentage-wise. I got my wife on the loan, which was a concern that we had. So, I called the service center after the loan was completed and they were extremely helpful. I made a payment on the loan that I wanted to do and they were very good.

The process with Liberty was hectic. I had a lot of stress with it and I was glad it was over with. There was a lot of back and forth dealing with different people. It was so stressful for me. I went back and forth with the first rep I worked with on some things that I should have known from the jump. I was so frustrated. But the last one I worked with explained to me well how things are. Then, they got as much as I did in closing as what they sent me. They were paid $11,000 in closing and I got 11,000. They weren’t under as much stress as I was. That was an awfully lot of money at closing. I didn’t profit on this one. The only time that I’ll profit on it is the beginning of next year and that's not having me in it.

I checked out four companies and Liberty was the one that responded and seemed more interested in doing it without bugging me about it. I got started with a particular agent that I liked, and he was extremely helpful in explaining the advantages and disadvantages of it. He answered every question I asked. He went above and beyond. Because I checked into it. I worked spreadsheets and did all kinds of things. And he was there with me on all of it and helped me with it. I appreciated what he did.

I wrote and Liberty called me. And from there, it was right through. The rep was professional, kind, and helped me out a lot. Everybody who has called me from that company are great. They let you tell them what you want, how you want it, and they figure it out. As soon as I catch up on these bills, then I'll make payments just like a regular mortgage, and in all different amounts as I get it. On the first, it will be the first month I don't have a mortgage payment. Working with Liberty is a blessing.

I had built up some equity and the rates are as low as they were going to get, maybe ever, especially with the recent election, so I just wanted to go ahead and do it. My loan officer from Liberty walked me through the initial reverse mortgage and it helped me out a lot. It saved me from a bad situation, so I'm very grateful.

I liked how the Liberty person talked to me. He'd talk to me and I'd understand what he was talking about. I didn't know anything about mortgages, and he walked me through it, explained everything well, better than other people I've talked to. He kept in contact with me and kept me up to date on things. It was a good customer service. If I had a chance to do it again, I would.

I try to refinance my reverse mortgage with Liberty Mortgage that has my account - The problem is My home was appraised in 2019 for 642.000 and the appraiser that they sent out was in training and appraised my home for 619.000. When I asked for a new appraisal Liberty refused to do so - I have spent over 8500.00 on landscaping and painting - I call for a appraised value in my area.

The agent I had, Robert, was very understanding, very informative, and I liked him. He helped an awful lot. The application and underwriting process was a lot easier than I thought it would be. I didn't like the double appraisal. I should have stuck with the first one. I also insisted that I would not be paying for that second appraisal.

There was no pressure with Liberty Reverse Mortgage. I investigated in September and I told their rep that I was going to think about it and I'd let him know when I made the decision. I've made a decision and now I know I did the right thing. The total process took three months. I almost pulled the plug, but then their rep explained what was going on. I was impressed with their rep's patience and clarity in explaining himself. The guidance he gave was very clear and there were no surprises. We communicated through email plus verbal. He was in California and he’d call me at night, which would be during the day for him.

We did a refi of an existing reverse mortgage. It started last June. It took quite a while, but COVID came up and a lot of other stuff, and then the freeze. But I really liked the guy that I dealt with. His overall knowledge of what he was doing and what was available stood out about him. He seemed to take a personal approach. Liberty required quite a bit of information, which might be a standard for any refi. But there seemed to be some lack of communication internally because I would send some information to the agent I was dealing with and then he would submit it to whoever, and they would request the same information again. If they would create a file for each particular customer and keep those in that file so everyone had access to it, they wouldn't have people asking for the same information multiple times.

I had a reverse mortgage with Liberty about four years ago. Then I noticed that things changed and I could get a better rate, so I called them to get some information. This time around, it was a little slower. I wasn't really impressed with the guy that put the numbers together. He wasn't really upfront with what was expected out of me. Then I kept calling him and he definitely made it clear that I was bothering him. The girl they sent out for the notary was a little ill-prepared and it took a long time. They could have upped their process and been in touch with me more as to what was exactly going to happen and when.

Liberty's rep was very good about everything and was always there to change things if he could. But I had one lady that I didn't care a lot about. Her name was Yvette and she was the processor. She was not efficient and shouldn't have been in the job at all. She didn't follow through on a lot of things. Then, they turned over my account to Leticia, which was okay. But once things got into motion, she also turned into something I don't even want to talk about. My loan got done, eventually, and it took more than three months. But the rates are not bad.

We're trying to fix this home I was born and raised in. It's over 100 years old. We got one reverse mortgage and got the house upgraded to all-new windows and heat pumps. Then, we got another reverse mortgage and this time, we want to do a little bit of outside work as well as inside work with what we got. The application deal with Liberty wasn't all that bad but it took us over a year to get the loan. Also, my older brother died of lung cancer and he had willed all his stuff to his wife. So, she felt she was entitled to this, but my mom's will was explained well. We still had to get her to sign off and that took a little time. Other than that, the rep I worked with was very good and he explained everything well to me. He was sorry that it was taking so long but that's just the way it is. It also would've been nice if we got a little more, but what we got will help us and I appreciated what they've done for us.

Liberty's process was pretty lengthy and took well over a month, but it went pretty smoothly. Plus, the rep I worked with was friendly and helpful.

My original reverse mortgage with Liberty was at the higher interest. It was over 7% and that was just what it was always going to be. When they came out with this lesser one, I called to find out what I could do to change it and ended up going with it. The whole process took from November until end of February, which was longer than usual, because a message got lost somewhere in there.

When everything finished, I was quite surprised because no one told me that the money that we had left in reserve that we could withdraw from the first one disappeared. It was more than $32,000. If someone would have told us that we should have taken that money out before we refinanced. But nobody even mentioned it and it wasn't in any of the paperwork. So, it was a total slap in the face to me.

I put an inquiry on the internet and Liberty called. They were persistent. I talked to them and the rep started getting all the information. And we just went that way. Then we got further into it, and it was a lot of waiting. They could have been more upfront about some things. We didn't know that this is a line of credit at first. We paid cash for a home, and then we thought we would get a percentage of what we paid for it, not a small amount like we did. I thought they would give a lump sum amount rather than a line of credit. A reverse mortgage, I don't know what the difference is myself. They didn't explain that portion of it. But it is what it is.

Liberty offered me a better deal than the people I had been working with. The application process took a little longer than I thought it would but in the end, everything worked out just fine. The rep I had was very responsive. He returned the calls and answered all my questions. He was very supportive. I was looking to get as much out of my home equity as I possibly could because I have no particular need to leave it to anybody. And getting a lot of cash helps me so I don't have to take as much out of my retirement funds, and therefore I don't have to pay as much in tax. So working with them was a very positive thing for me.

Every time I presented Liberty's people with something, I had to come up with something new that they wanted me to present to them which really pissed me off. That happened more than once during the lending process. The problem was the people looking over the data. Other than that, the loan officer that I dealt with was pretty good.

It took them a while to get the appraisal. Other than that, Lending Tree answered my questions and explained everything really well.

Liberty is a very recognized and serious company. Whatever they told me what I would get was what I got. Nothing extra, nothing less. I will recommend them to anybody because it’s a reliable and established company in the United States.

It started all very poorly. Everybody dragged their feet. The people quit and went on to somewhere else so I kept getting handed around. Then when they got the paperwork, they couldn't find it so I had to keep resubmitting it. It took a whole six months before we actually went from beginning to close. The last young man that took over the case seemed to have worked it out really well. He stayed right with it until it was done and kept me informed all time, which is great.

Randy, Liberty's sales guy, was excellent and great to deal with. He was very patient, wasn't pushy, and got back with me when I needed him to get back with me. He fed us all the right information and was very upfront. We had a issue with our house and I'd put it off again, but he was really good. Then, the application process was tough and so detailed. A lot of people that get reverse mortgages really need them to help their lifestyle, where we took it more as a bonus. But Liberty's reps treated us the same way.

The whole process took about two months and the people were very helpful. I’m pleased. Liberty is much better than AAG.

We started with Liberty a year ago. My husband looked online and found that their rating was good. The process went very quickly and it was very easy. We're very satisfied.

I had a lot of problems getting the paperwork that I needed because I couldn't find any of my documents and I had to reorder a lot of things. Liberty was patient about that. They just waited until I got all of those. They sent me the GPS envelopes and they were very handy about putting documents in there and bring it back to UPS for sending back to them. That worked out really well. I've got all the cash in the bank now. I haven't gotten a monthly statement yet. Nonetheless, I would recommend them to anybody. They did a good job.

Chris was great. I kept trying to get back and just use him. What happened was Liberty was refinancing a previous reverse mortgage that I had with the same company. But the first one was requiring some work to be done. Because of COVID, I wouldn't let people in my house to do work. So, I have bought a lot of the materials which I never even put in to get reimbursed for. But the materials are sitting here, just waiting for the time when somebody can come install it. I wouldn't have bought the materials and had them sit here if I wasn't trying to do what I was supposed to do for the first mortgage. But I was in, what they call, default. And they couldn't redo the mortgage when it's in default. My counselor was able to get somebody at HUD to extend the time limit for doing the repairs. And that took it out of default for long enough to get the new one put through.

Liberty's process seemed like it was going to be quick and we chose them over the other companies we looked into. They said it would take two to three weeks but it took two months to complete. We applied online and they arranged to have an appraiser come out. Then, we had to ask for a second appraisal. And then, they came out and we got the loan. The application process was a little weird though and it was a little hard getting information and figuring out what was going on. We had contact with five people during the process. One quit, one got fired, and they seemed a little unstable from an employee's standpoint. But everyone we talked to was nice and seemed competent.

We had a reverse mortgage previously up until that point for seven years. And the company was associated with Liberty. When we wanted to see about refying to get a lower rate, they were the company that we were referred to talk to. They were very thorough and responsive to questions. However, it was impossible to read thoroughly all of the documentation received in multiple different mailings that I received from them. I got all the documents, and then got a mailing. And shortly thereafter, all of the exact same documents just because there was some whatever minor changes. It’s probably the result of government regulation. But it would have been helpful if it came from them and said, “Look, it's not that we want to do this. It’s just what we're required by law to do.” Other than that, they did a tremendously good job.

The loan process with Liberty took a lot longer than I thought. But the reps I worked with, Janice and Peggy, were wonderful to me. They kept me calm and kept me posted. They got things done, so I'm pretty happy. But I barely understood the process and all I did was to say, “Make my payments go away, and then give me some money.” And when the notary came over for the closing, it took two hours and there were 250 pages of stuff. But the process was painless. If it takes a long time and they can’t find something, you have to hear and wait. You’re going to have to pay your mortgage over and over again when you want it to be done, but that's not their fault. It just takes a long time to dig all this stuff up.

I liked what Liberty was talking about. The only part I didn’t like was it took so long. Someone should just call me back and let me know what has been going on like they told me they would do. I was having a hard time talking to them. But Maggie was one of those who were good. When I call her, she calls me back and lets me know if there was something wrong with what they assigned me to. You have to be patient with Liberty because it's gonna take a while.

We enjoyed dealing with Liberty. The rate was good and the rep we worked with was wonderful. We felt comfortable during the whole transaction.

Liberty kept coming back and asked me for more things. Then they would ask for something else, and they asked for something else. They kept bugging the heck out of me. It was a pain in the neck. If I knew it would be anything like that, we would have never got it. They were very nice. Everything was fine, but it just turned into a hassle.

My reps were very nice and they helped me a lot. They explained everything and answered all my questions. However, they should have done the process a lot quicker because one time, I got a little disgusted and I was thinking about canceling. Other than that, everything else is fine and the rates are better than I thought they would be.

Liberty bought the contract from the original deal. Then I went with them to refinance and it was a real hassle. I had to go back and do that counseling thing again. That cost me $125 and I didn't like that. Then the first time I closed on my reverse mortgage, I signed about 10 sheets of paper. Now I signed 62 signatures on a refinance. There was duplicate paperwork. I was signing papers to say that I had read the other papers that I signed for. It’s stupidity at its highest level.

When I talked with Liberty's representative, he mentioned that due to new regulations, they had to offer me their latest proposal. And it turned out that the interest rate and the insurance rates were cheaper than what we were currently on. So, we went ahead and started the process. We got about a 1.25% reduction on the mortgage rate and about a 0.5% reduction on the insurance rate. So, they’ll roll over in the long run and it's going to be worth it for us.

I'm happy with every person that I've come in contact with through the mortgage. They've all been respectful and nice, except one, and he scared me. He came in the house and he was coughing. He had on a mask and he just looked up at me saying he had a cold. It sounded to me that he still got it. He should have not come coughing like he was.

I refied so I could get a line of credit and Liberty told me that I wouldn't pay interest on it unless I use some of the money. But I'm not clear on that part and they could have explained more about that. Other than that, all of the people that I ended up talking with, even the appraiser, were wonderful and helpful. I also put all my trust in the first girl that I talked to and just let her carry me through. I didn't know she did reverse mortgages, but I knew she was a lender. And I didn't ask enough questions because I knew her.

Liberty kept in contact with us every week or two throughout the process. It was a long one but that was because we had some bills that we had to take care of before we could actually get the mortgage. Other than that, the rep that we worked with did very well on his job. His name was Ron and he kept on the ball. He kept calling us and made sure everything was good with us. We were comfortable working with Liberty and when we emailed them about a question, it didn't even go a day before they would answer it.

I refinanced with the same company that I originally did the reverse mortgage with. It was a heck of a lot of paperwork, very time-consuming, and a lot of reading and thinking. There's not really much they can leave out. They're making sure they get all their I’s dotted and their T's crossed. They have to do the research. Everything went smoothly, except I was a little disappointed in the appraisal coming in lower than I thought. But then that has nothing to do with Liberty.

Liberty offered a plan with a reduced closing cost approach and that caught my eye rather than spending $30,000 on some of the other plans. The interest rate is a little more on this one, but it was a much reduced cost upfront. There were just several things I thought they could have done better. We ran into a problem with someone in the initial stages of the process deciding that the first appraisal was too high on our house. They required a second appraisal and more time therefore. Then the second appraisal came back higher than the first.

I needed two appraisals so the process with Liberty Reverser Mortgage took a little longer. The first appraisal was higher than I liked, but then the second one was only 20,000 lower. We paid for the first appraisal out of pocket and the second one they put into the loan. The process went smoothly and they're pretty straightforward in the information that they give you.

The lady I was talking to, Maggie, was very pleasant and explained things very nicely. I felt I could work with her. The part that really upset me, to the point of tears, was working with the loan officer, Ryan, who instead of telling me the number of papers that will be required, sort of dribbled through one at a time. Each one took a week or longer. Sometimes he didn't believe me that he had everything. The fact that giving this paper and that paper delayed things for several weeks was disturbing. If they know ahead what papers they're gonna need, they should tell me upfront and I will get them all together.

Once it got focused on things, it took about a month. They offered a better option that worked better for me than some others that I had called. However, I didn't have a very good experience with the handoff to wrap things up. It was unfortunate that she got sick, but I didn't get any communication. And then what I had heard from her was not what she said to somebody else. But that was remedied and had a very responsive and wonderful contact for the closing. Working with Liberty allowed me to do some repairs that needed to be done on my home. It provided me a path.

I went to the VA administration office and I asked them if there was anybody there that knew anything about the reverse mortgage and the person there at the desk got on the computer and gave me a name and a phone number, and that led me to Liberty. I called and talked to somebody there, then they told me what I had to do. So, we got everything started and it took about five to six weeks.

I applied with Liberty and they took care of it. They were pretty decent and informative. They answered my questions and the application and underwriting took two to three months. The rates was pretty good, too. I got the best they could offer at the time and I'm happy with the results so far. They walked me through everything quite easily and I didn't have any issues.

I was interested in doing it all over the phone and the internet instead of in person, but it went well. The process took three months. It went through both holidays, Christmas and New Year, so that was a part of the delay there. Also, they should give me a better rate. Give me a 0% interest. Other than that, all the people from Liberty were polite, so all went well.

I've dealt with Liberty before and I've had nothing but good results from them so I went with them again. Everything went excellent. The people have been outstanding. Any questions I had, they were answering them. I couldn't ask for anything better. There's a waiting period and you just have to go through that and I accept that. A lot of people wouldn't wait as long as I did. It would probably be a lot shorter except it was over the holidays.

The process took almost five months which is a very long time and I think the interest rate is too high. I would have liked better terms but in the situation that I was in, I didn't have much of a choice. But everything on Liberty's end went okay. They were good stand-up people. The problem that I had was right before I ended up going for the reverse mortgage after I learned about it. I had refied for a lower interest rate on my home loan and when I filed for the reverse mortgage, the people that had taken care of the refinancing of mine didn't file some of the correct paperwork.

The reps at Liberty seemed to know what they were doing when I was talking with them. They didn’t seem too pressurized on it and they answered all my questions. However, the gathering information that they think is their everyday thing is new to someone that's not doing it so some terms they'd use, I'd have to figure out exactly what they wanted. I kept sending them things and they appreciated all the information I was giving them but it wasn’t exactly what they needed. I finally called my mortgage company and asked them for what they asked for. Today makes a week that I signed the paperwork which was a lot. But we worked through it. Some of the things were kind of awful also. We sat down and figured it out exactly what was wanted in there then. They sent a notary out here but it would be better if they sent a real estate person or a banking person that is also a notary.

My husband got in touch with Liberty and we heard back from them almost immediately. We spoke with Elizabeth and she was wonderful, very knowledgeable and personable. We were a little bit apprehensive because we didn't really understand what this was all about, what the potential for it could be and what our responsibilities were going to be and all of those questions were answered. There was absolutely no pressure. She told us all the ins and outs, all the good, all the bad, all the ugly about reverse mortgages. She said, “Before you do anything contact HUD. They'll talk to you about it.”

I worked with Liberty Reverse. There was no problem with Dan at all. But Ryan was not my best choice. He wouldn't return my calls. When he did, he wasn't calling me on a regular basis to see if I was having a problem or had any questions. When I would call him, he was just very evasive about things. To me, he didn't seem like he was interested. I was not pleased with his performance at all.

We started the process with Liberty in October and they kept coming up with weird requirements that kept making it longer. We used to have a business that kind of went by the wayside in September of 2018. There has been no activity on that business, other than I was keeping it open just as a name. But we had to go through the whole process through the Secretary of State to close the business to satisfy the underwriters.

It was excellent with the people that took the time to go through teaching me about all these. The only rough spot was towards the very end when the people would talk so fast and leave messages and I couldn't understand a thing they said. I had to beg them to slow down. But I figured they're excited about what they're doing. It's forgivable but that was not a pleasant part. Also, Liberty had so many different people that I was working with. They were courteous but I'm glad it's over.

It was time to go ahead and follow up on some of the mailings I was getting on getting a new reverse mortgage. We had one here, and it had reached its maximum. I get an online service called Nextdoor. It's a community of people that live in this area. Every month, one of the Realtors sends out a blurb of information about what home values have gotten to be like in this area, and they were going up and up. I thought, "You know, I probably have enough equity in this house now to refinance the reverse mortgage." I got an email from Liberty about the same time as I was getting ready to start calling various mortgage companies to see what they could do. So, I called Liberty and they did a nice job for me.

The rep I worked with was good. The application process seemed like it was never gonna end. I didn't know how many pieces of paper we signed. But it was all right.

I started with Fountain City Finance, a local bank for reverse. I was very happy with Carl and with the bank. Then, they switched over to Liberty. It was very smooth in the beginning, but the end of it was a disaster. I needed $19,000 at the end to help my younger son. They said it was gonna be $8,900, but I came out with $8,669. It also took a year, and I told the other quality assurance person I had to pay for an assessment which was $425. They comp some stuff. Then, I ended up having to pay for two counseling because they made my husband take another counseling. He is in assisted living and he had to take it from there. I cried every time the phone rang and they started with the whole thing. It cost me a fortune at UPS to make copies, send copies, and fax copies. My daughter had to get involved because I don't have an office, a computer, or a cell. It ended last week and I signed.

I talked to Wells Fargo that my husband has banked with for over 40 years and their reverse mortgage and the people were not nearly as willing to spend as much time with us as Eric and his team at Liberty. They explained that this is primarily what they do. They have never put me on hold for 20 minutes. When I've contacted them and I've got questions that I really need answered, usually the same day or within 24 hours working day, within the second working day, they've gotten back to me.

My mother is on a fixed income. We had to replace the air conditioning system for $15,000 and that was going to wipe out her savings. So that prompted me to start helping her look for a reverse mortgage. I looked up reverse mortgage reviews online and got to the top 10 companies. I read the pros and cons of each. I made two phone calls of the two I thought would be best. Trevor, the representative I talked to at Liberty, was very good. The rates and terms seemed fine too. It wasn't so much that Liberty did anything wrong to take it so long, it’s just that my mom is rather infirm. So there was a lot of shuffling around of papers. At the last minute, they couldn't find the mortgage note because they had gone through bankruptcy 15 years ago, so I had to get that form too. But overall, I was very satisfied.

Refinancing with Liberty was tedious. They wouldn't accept anything I sent and they didn't understand anything that they were asking for. It went on for quite a while. I have a trust and they wanted a complete copy of my trust. I said, "You're nuts. Why do you need a copy of my will and who I'm leaving my wife's China to?" They said they needed it all. I said to cancel the whole thing.

It was a little frustrating at the beginning. It took way longer than it needed to. It started back in October and we just closed a couple of days ago. This is a refi with them already. We already had a loan with them. In the end, the rep had to do some heroic things to get it closed at the right numbers. So I applaud him for that part with the whole process but they should have been more proactive and more on top of things. You know how it is when you try to get tech support on chat and the guy is working 50 different people. He gets back to you when he can. They were too busy to get personal with me. But it was a good deal.

Liberty asked me if I wanted to change for a lower rate of interest. Their application process was very poor. I was in the blind all the time and didn't know what was going on. When they asked for something, they would ask for the same thing all over again a week later. I was put through about 10 months getting through this. Right now, I haven't gotten any figures of anything and I don't really know when the closing is.

I started back in November and the process was somewhat long. Other than the charges Liberty charges though, I don't have a problem. The rep I worked with was an excellent person. I could do most everything over the phone as well.

Applying for a reverse mortgage at Liberty was easy. Also, the rates and terms are as fair as they can be.

The application process was long and it didn't go smoothly. They were really slow at doing what they needed to do. But then the reps were all nice. I've told a lot of people about Liberty and there's a lot of people thinking about it.

Liberty happened to be the one that was financing the reverse mortgage company that I was working with, and then, they weren't able to do the reverse mortgage for some reason so I went to someone else. Then, I looked and said that Liberty is related to the company that's financing it so I thought it would be better to use. The loan officer was very nice and reassuring. I felt comfortable with him. It decreased my rate, so that was good. The only thing was that they forgot to tell me I had to pay the homeowner's insurance and property tax. The other time, they were paying it for me. It might have just been a miscommunication. But other than that, everything else was perfect.

The rep tried hard. I'm not sure he had been doing it a long time, but after a certain point, you're dealing with other people. Liberty was fair with what's going on right now with the rate and terms as well. I called a couple people and Liberty already had all the information because they already had the mortgage. I didn't have to fill out as much stuff. It's different doing everything over computer and telephone. There's not as much personal interaction, but it made it go quicker.

Try Liberty. It helped me out when I was in need. The process was a little more in depth than I thought it would be and it took a while, but I like it. They were attentive too.

The underwriting went pretty smoothly. Liberty got it done in a reasonable amount of time. The rep answered the questions and stuff that we had knowledgeably while we were going through it. It was just that the process took over a year and I didn't know why. If only they could cut down the time. But then the terms and rate we received were good.

We had a reverse mortgage before, and we had to renew it again. It's helped financially. We had Liberty first of all and in the beginning, the process was somewhat confusing. The agents we worked with were very nice, considerate and answered most of our questions, but they should ask little more questions so that there wouldn't be any confusion about some of the rules and regulations. My husband and I got mixed up there and it wasn't till later on that we realized what some of the rules were. Talking to the agents helped, but a little more information on what was going on should have been given to the customer. Most of the time, I wasn't sure about anything.

My experience with Liberty Reverse Mortgage went very smoothly. The rep covered everything very in depth. Also, the rates were right in line with the market.

We were referred to Liberty by someone from Caliber Home Loans and the application process went smoothly. The person that we talked to locally was helpful. We texted or emailed everything we needed and it was fine. The rate was pretty much what we were expecting.

It took 13 months to get the loan from Liberty Reverse from start to finish. Part of that was because my husband got very sick and I had to kind of stop the process for a while and went ahead with it. He passed away in September, which meant that they had to go back and check my credit and go back through a whole lot of stuff. The person I was dealing with was not used to dealing with the person, but it was more the paperwork. Our personalities clash. But finally, it got done. The first man that I dealt with, which was Chris, from day one, has been very helpful and very understanding. And in my experience with him, I couldn't have asked for anything better. It got to the point where I said, “It's me again. I know you don't want to hear me. I know you’ll be glad when I’m finished with this.” But any question I had, he was always there to answer it with the explanation as to why, and he helped me get through the process.

The rep from Liberty was the nicest person I'd ever talked to and if I called her, she returned my call as soon as she could. If she didn't have the answer, then she got the answer and called me right back. She was wonderful. Also, the rates and terms I received were very reasonable. Working with Liberty has made life a lot easier. We paid off debts that we need to pay off. It was nice working with them.

Liberty came back and apologized, but the people in California were the worst ones I have ever dealt with in my life. They kept losing all my paperwork. Every time I sent them something, they would call me for the same stuff over and over again several times. They lost bank statements I sent them. They lost my income tax papers I sent them. They lost everything in the world, and then it took them 90 days to close a loan that I owed absolutely nothing on. The house is totally paid for. Should have been a slam dunk. And then they wouldn't return my phone calls when I tried to call them, and it was just ridiculous. But the vice president of the company finally contact us and asked if we could give him one more chance and they made some concessions. Would I use Liberty ever again? No. Would I recommend them to anyone ever again? No. They weren’t supposed to lose all my information and make me wait that long.

Getting started with Liberty was an easy process. I went through the consumer credit and counseling, so it was okay. The reps were friendly, helpful, knowledgeable and wanted to make sure that I understood. I had a good experience with Liberty.

In the middle of getting everything settled, we found out that because we were on a shared well, that we weren't eligible for the reverse mortgage. It’s something they really need to say upfront. We live in a rural district, not in the city. They don't think about that stuff. But that's something they need to be thinking about when they're talking to people. But the process was fairly quick once we got everything settled.

It took us a long time to decide to pull the trigger because I needed to get my last year's tax returns in and the gentleman I initially talked with was very cooperative and helpful. It took a while to get the process done, although the overall length of time it took to get the whole transaction done was more a function of my waiting to get my taxes done. Also, a little bit more transparency in terms of the appraisal process wasn’t exactly what came down. But when we talked to the counselor, she was very forthcoming. She told us about the options that are available to us. Overall, I was satisfied with the process and the results.

The rates of Liberty were a lot cheaper than what I was paying, which is what we all love. It saved me 3,000 bucks a year. The process was lengthy and it was a mess. But none of it’s easy in today's environment. That's not their fault. It's just part of the deal. They sent me some stuff that we could sign online and then send back online, which helped. So, that made it easier. The rep was very helpful. This was the second time that I'd done it and this time with Liberty went a little smoother than the first time I did it with another company. Liberty did well. They kept me informed about everything as we were going along.

The process with Liberty was fairly easy. They were very good except that they dragged this thing out for a year. That was absolutely unnecessary. They kept coming up with another paper or a document or a service. When we all finished, we thought another one would pop up then another one and another one. We had three people we were talking to and none of them was absolutely in charge and knew all the stuff that was going on. We didn't have one person that was knowledgeable about the whole transaction. They always had to go to somebody else and that would cause delays. I also don't understand the magnitude of the closing part. It's terrible. I'm really surprised that the government is involved in this transaction.

I was with Liberty before and this is my second reverse mortgage with them. The rep was very nice. He called me and would let me know what they needed. He said it was going to take a while. He also told me who'd be calling me for appointments. He was very good. Liberty made the process very easy. They needed a copy of my trust. It's a little like 1,000 pages but they told me to just mail it and they’d make copies for me.

I'm not really happy with Liberty. I had another company set to do this. Everything was in process. Then Liberty as PHH, who was my initial reverse mortgage company, contacted me and said, "We can do better. We promise we can do better." They did not. I said, "Can you do it as quickly so I don't have more fees coming out in future months?" They said they could. But they did not and I had to pay two more months added interest.

Working with Liberty was good. The application process was okay and thorough. The rates and terms seemed fair. I dealt with Eric in California and he was outstanding. The gal in Florida, not so much. They've been very helpful and very positive.

The application process with Liberty was sometimes confusing as to what information they were wanting. They were a little bit unorganized. The right hand doesn't know what the left hand is doing. They made a lot of mistakes in the contract. These were little things but they had so much wrong information in there. We’re married and they had us as single. They still got my wife's maiden name on the contract in some places and in some places they got her married name.

They have a local representative and they were in the lower range competitively. But the application process was long and cumbersome. The whole process took two and a half months. I wish there were ways to do some of the paperwork electronically, but I don't think they were legally to do that. So things had to be mailed and certain documents. Some of it, they were constrained by the availability of appraisers. Those things are out of control. I worked with Laurence and he was very professional. He did a fine job. He was responsive. He did what we needed him to do. With exception of one phone call he missed, he communicated perfectly. Everything seemed to work out fine. Liberty is a good company.

I signed up on an email for Liberty to call me and it was 5 or 10 minutes before somebody called me. It was very fast. However, the process was long. I've never signed so many papers in my life. I’ve got a Manila envelope here that’s probably a good two inches thick with all our copies of papers that we went through and stuff that I had sent them. Also, the gentleman that we started with ended up quitting and we ended up being moved to a couple of different people before they landed on the last one to finish us out.

Liberty worked with me. On the first time around, we had to come up with some things that we hadn’t thought about in order to get everything done. But they were good about trying to help through the whole thing. Sometimes things took a little longer than usual 'cause they asked for some things that I didn’t see the importance of but for the most part, it went pretty well. Anytime I had a question, I never had any problem getting back to them or having them call me back. The only thing, and I don’t think it had that much to do with Liberty, was the appraisal process. My situation was a little bit different in that I had a duplex so finding comps was a little bit different too. There were some factors involved as far as neighborhood and other properties that had sold in this neighborhood that weren’t taken in consideration. I didn’t feel that I got as much of an appraisal as I should have.

A reverse mortgage is not for everybody but for me, it was the easiest way I could draw some money out of my house and utilize it. However, there’s a lot of paperwork and it took about six months which I thought was a horribly long time. Liberty needs a little more efficiency with things. There were things that whoever would come here to do like appraisals, paperwork had to be done and it seemed like it took forever for anything to process. I was told that appraisers are really hard-pressed for getting out in the field and doing appraisals because there are so many people trying to sell homes or do reverse mortgages. That got to me, especially when they required two appraisals which I thought was absurd but you just have to go with the flow. The rep was a very nice young man. I had no complaints about him other than I kept saying, "When is this gonna be done?" He would just kinda laugh about it.

Liberty's plans seemed fair to me and I liked what they were saying. They seemed like they would walk you through the process in a nice way too. The person I had, Colleen, explained everything. There were a lot of details on paperwork I had to do, but she made it clear what I needed on all of it, so it wasn't too hard. Colleen was friendly and knowledgeable. I live in Delaware and she was based in Sacramento, but she lived in Delaware before. She knew what I was talking about. On the other hand, the people that Liberty contracted with on the back end (the title insurance company and the lawyers in Delaware) work on the slow, pain in the butt side.

I liked the agent from Liberty. I felt like she was knowledgeable about what she was talking about and I felt more comfortable with them, rather than the other companies. But the application was horrendously long. Originally, it would only take six weeks but because of my situation with the deed and it being in a trust, it made the process a lot more complicated. I was supposed to receive the house, but I wasn't the trustee so the title company was requesting documents. I was going through investigating that house insurance and my property taxes had to be paid. It seemed like one thing after another.

The application process was laborious. The rep wanted information about my will but I don't think that's their business. They already had a reverse mortgage with me, which is one of the reasons I chose them. It should be a very easy process because they've already vetted me. They know that I work and they already have all these information, so why did they have to go through it? Also, they should enumerate everything they want from the very beginning. I completed the first list and then I had to show this, that, and the other. Then, there was some nominal charge for some paper that the condo doesn't do because I go to a third party. But none of that was explained to me in the beginning. Other than that, the rates and terms of the reverse I received were fine.

I started one year ago with AAG. The loan officer wasn't on the up and up with me about a lot of stuff so I dropped them. Two months later, a lady with Liberty called me. Her name is Janice and she's a loan officer. She said she could help me and she did. Liberty did what they said they would do. It's just that the application process and underwriting were slow. There was a stack of paper that I signed. They gave me a $35,000 appraisal which was lower than what AAG offered me. I haven't even gotten my package yet from whoever it is where I'll get my money. I’ll have to get with the service and tell them how will I get my money and how much I want the first year. I’m gonna go with the line of credit. That way, I can have it deposited in my account.

The process took a long time and I didn’t expect it to go the way it did. Paying my house insurance didn't go the way they told me in the beginning. They told me that I was gonna have $35,000 check and $30,000 something in a line of credit to use. But then, they decided that they were gonna pay my homeowners’ insurance. I've had my house for 50 years and I've never had a problem paying my homeowners’ insurance. And the tax assessor charged like 1%. What was told to me in the beginning all changed. But I’ve already signed the papers. I need to start getting myself out of their hold.

I'm old and I have a lot of equity in this house. I thought a reverse mortgage was better for me and my wife at our age. Obtaining the loan went well. We had a good rep. The process took four months. But that was my problem as I had some issues with the recordings. Liberty, on the other hand, handled things very well. I'm pleased with the whole process.

We worked with one of Liberty's people five or six years ago and he was wonderful. But unfortunately, he moved out to California and we didn't have him any longer so we used whoever they sent us. The process went fine. It was longer than I thought it would take. When we did it before, it went through much quicker. But that's okay. It finally went through so it was good. I'd recommend Liberty.

The application and underwriting with Liberty took two weeks and Ryan was my loan rep. In the end, I got a pretty good rate.

The whole thing was a nightmare. It took five months for it to close. I was very irritated that it took so long. They said there was a lien on my house and they couldn’t get it cleared. The salesperson, Eric, was fantastic and if it hadn’t been for him, I would have canceled this shortly into the process. The girl I was dealing with didn’t seem like she even cared about anything. I would send her emails but she wouldn’t send anything back. I would phone her and she’d give me a very elusive message that I didn't really understand.

I did a reverse mortgage and for my second one, I just rolled it over with the same company. Liberty was very thorough and explained everything in detail. They called me to let me know about the changes and everything was fine. The process was quick and went on without a hitch. Things were well written and not confusing. My rep was fine too. Liberty eliminated some fees because I was with them before. They lowered my interest rate and I got some cash back to help with the times right now. I'm on social security and want to stay in my house.

My experience was very good. Everybody was wonderful and I couldn't have been more happier.

I spoke with Eric. He’s a representative of Liberty. He was a sweetheart. He was really great with my wife and I. But the process took a long time. We just got it settled about two weeks ago since September. We're happy with how the outcome was. But other than that, there were a lot of bridges to cross. I sent some information. Maybe a week and a half later, I got a call. They didn't have it. Then a couple of days later, they found it. I faxed it. And then I had the appraiser. He was in the business for 18 years. He's done a great job. He spent well over an hour over here appraising the whole inside and outside. They found that they wanted a second opinion.

I had a government loan I needed to pay off. They were talking money out of my Social Security to pay on it. So, I wanted to eliminate that. And I had these financial statements all the time, so I just wanted to get away from all that and pay off that amount. The application process with Liberty Reverse Mortgage took quite a while because I had to go to the hospital for a while. That kind of delayed things but all in all, it worked pretty good. The reps were great. They were really professional, and they handle things pretty quickly. I invest in trade options on the side, and getting the reverse mortgage through Liberty gave me a little extra money in my account to do some more things. All in all, they were really good. They helped me out a lot.

The application process with Liberty Reverse Mortgage did take a while between COVID and problems I had on this end. They have to do an assessment in person, and because of COVID, it kind of put things a little further back because they couldn't get in the house. Then, there were some problems. Repairs had to be made, and I could not get people to come and make repairs because of COVID. It cost a little bit more than I had expected. But I kind of shopped around and Liberty was a little bit better than the other ones I had shopped for. They were very easy to work with. My loan officer at Liberty was great. She was always available. I felt like she really honestly tried to answer questions.