Liberty Reverse Mortgage Reviews

My husband passed away three years ago and we had quite a bit of debt. I needed a way to get everything paid off and I decided on a reverse mortgage. I looked on the internet for different companies and maybe I called Liberty. Several people called and left me a message but Larry sounded the nicest. I called him and that was the best choice I could ever have made. He has been wonderful throughout the whole process.

My father needed a home health aide, and he ran out of money paying for them. So we had to do a reverse mortgage. I went on the computer and I was looking around. Then Liberty popped up and I gave them a call. Everything went along pretty smoothly. The whole process took a total of about three months. One thing we didn’t like was the title search. It was a lot of money compared to buying a house and doing a reverse mortgage. Our loan office was Loon and she was very helpful. There was a question that I had like a month into the procedure. I called her up and asked her, and she was helpful with that.

The original Liberty mortgage we had came through my local bank here, called Countrywide Bank, and we had great luck with them. But my friend was telling me the low interest rates with AAG so I tried them and it seemed like it was a scam. I wasn't comfortable. Then I hooked up with Dan from Liberty, and it was like night and day. Everything went exactly how it was told to us. The first time we did refinancing, we had to make six trip to the bank. But this time around, it was all over the phone, and I was a little nervous doing long-distance. I'm an older gentleman, and I'm computer savvy. But it went so well. The first gal from the notary public that came out to the house was extremely knowledgeable. She didn't have all the answers, but she was willing for me to make phone calls to Dan and get another answer. So, that went fine too. The application was pretty simple.

I refinanced and I was changed to Liberty. The whole process was pretty long but they worked with me. My loan officer was nice.

Mike was the best agent. I was with somebody else going through the motion, but he was a much better agent. So I went with him. With reverse mortgages, you only have to do minimum paperwork. They don't even care about your FICO. All they care about is the house. So I signed the minimum papers and went through it.

Property values went up enough that a refinance was possible. We were interested in that and we ended up with Liberty. The rep I worked with was very attentive. It just seemed like it took a very long time and we would go days without hearing from anyone. But I was pretty happy with Liberty.

I already had the reverse mortgage and it was fine. Then, I got a letter saying the interest is down and I could be loaned more, which is fine because it's a wonderful investment product. Everybody at Liberty was very easy to work with. The only thing I had an issue with was they sent two people out to estimate the value of the house. I have an addition, which is an actual room that has air conditioning, heating, and connection to the house, and one of the inspectors marked it as such. But the other inspector took issue and said that it was not considered square footage because of the fact that it was a step-down room. They took the second inspector's estimate of the house because it was lower. It's not a problem but it was rather interesting that someone who is an inspector doesn't know the laws about square footage.

I lost my job and we have a fixed income. We still had five years to pay on our mortgage and it was over a grand a month. We needed to null out the house payments, so I could use that money to pay bills. We called a few places and talked to a few people. The ball got rolling faster with Liberty. They were really informative. The first one that we talked to was Loon and then there was a person named Rannie and then Leticia. They were all very nice and very helpful. They referred me to anybody I had to make an appointment with and they sent the notary out here. They did everything they could.

We were very happy with them. The process was fine. We were very happy with David. He explained everything very well. He followed up and he answered any questions we had. We're very happy with the final result.

I've lived a lot longer than I've expected to. My wife died of Alzheimer's four or five years ago and that was costly. My son who is disabled has come back to live with me. So, I needed money. Liberty had a much less initial fee. They handled the process very well and they kept in touch with me. It was excellent and easy to start with. It was no hassle. I started early enough that I wasn't low funds. So, it was a very good experience. Rosa, the loan officer, and I became pretty good friends. She was under a lot of pressure. This COVID deal held up a lot of things but she was excellent.

We did a reverse mortgage so we wouldn't have worries in making a mortgage payment. My husband talked to Brian. He was so nice and caring that we decide to go with him. We were very comfortable working with him. The rate was also one of the reasons why we did it and the outcome was great. Thank you very much Liberty Reverse Mortgage for making our life easier, in our older age.

A couple of my friends did the reverse mortgage and so I tried it. I've seen Liberty on TV and it sounded good so I called. The individuals that I worked with were straight-up. They told me everything and gave me all the facts and figures. There were a lot of papers, a lot of talking, a lot of signing, but it went pretty quickly. They told me what I was gonna get, like getting taxed and all that stuff.

We didn't wanna have a house payment so we chose a reverse mortgage. Liberty had the loan on the first mortgage and we redid it with them. It was convenient to stay with them and less money. They were easy and pleasant to work with, very informative, and efficient. We liked our loan officer a lot. He was there for us every step of the way. We had more trouble with our first reverse mortgage than this second one.

We previously had a reverse mortgage. So, we've had another company contact us about doing a reverse mortgage. We ended up calling Liberty and seeing if they had an opportunity to be able to do the reverse mortgage, refinance the reverse mortgage, and they said yes. The whole process went very smooth. We were very pleased with the process. From start to finish, it took about four to five weeks. The representative was extremely helpful. We really enjoyed working with him. He was very knowledgeable and whenever we would call him, he would always return our calls, which nowadays, you don't get very often. We really enjoyed working with Liberty and we would recommend it to someone else.

The guy at Liberty seemed so honest and sincere. I started to go with someone else but I changed my mind and went back to him. The application process went very smoothly. I kind of dragged it out a little bit at the beginning and they waited for me. When I finally got on board, it took about three weeks. Everything was perfect. And the rep was very nice. He was always available whenever I had a question and anytime I had a question and I email something to him, he answered immediately almost. I felt very comfortable working with Liberty. This was very helpful and I didn't have to worry or feel anxiety. I would recommend Liberty to friends and family who ask about them.

I didn't have a mortgage on the house. It was paid for in cash. But I lived overseas for a long time so my Social Security check was really small. I found out that I really wasn't going to have the money to continue living here if I didn't have something to supplement my Social Security. I could see that in maybe five years, all my savings would be used up. I didn't know anything about a reverse mortgage and how they worked so I spent a bit of time in December checking on it. In January, I decided that that would be the thing I wanted to do. I talked to a couple of people but the person I liked the best and that I clicked with was Liz from Liberty.

I had PHH which is the parent company. In July or June, they sent me a notice that Liberty would give me $500 if I changed. So, I talked with somebody and they are expert and very nice people. I tried to change it but it took a long time. It usually takes 30 days but it took us from July to September 24. I thought they would have a list on what they needed. They would ask for something and we would send it to them. After a day, they would send another notice that they needed more information about something. It was a long procedure that I started to go with another company. Finally, Liberty said they were finished and I didn't wanna start all over somewhere else. Otherwise, I would have changed it.

I would recommend Liberty to anybody. I went with them because they're a fair company. They don't charge an arm and a leg like some of the other ones. I'm on a fixed income and they really helped me out with my money. The rep was very good but the application process was kind of long. They asked for a lot of stuff. They shouldn't be giving all that kind of paperwork. The entire process took over a month and that was a little bit too long. They should not be asking for some stuff that they really don't need. They wanted the thing from Social Security, the little piece of paper that said how much I make a month. They really don't need that because they have my bank statement. On my bank statement, it shows how much I get a month and what they take. They also wanted an original copy of my mother's death certificate. I don't think they really need that because my mother's been dead since 2017 and everything was in my name.

I would never recommend Liberty to anybody I care about. It was a nightmare with them. All the people we worked with were very nice. Everyone was very customer-friendly and kind. They were doing the best they could. But they seemed to be paralyzed and couldn't do anything about anything. I had to go research everything. We started this process for my mother in April or May and she didn't close until September 25th. That was not our fault. We had everything in.

Everything didn't go the way I thought it would when I retired in November. I was living in Maryland and I was thinking I would come to Texas. I bought a house right next door to my parents a few years back. I had already started putting furniture and things into the house and fixing it up. I would just come down here and spend time with my parents then I would sort of go back and forth because I have a lot of friends up there in Maryland. I would get a part time job.

We have no heirs that could come and live in the house and we thought we might as well use it to enjoy our retirement so we did a reverse mortgage. Liberty and South River were sorta competing together. We'd already done one with Liberty Mortgage and it had been fine so we went with them again. The mortgage rates were another reason to do it. I largely dealt with one person, but not entirely. Sometimes, there were others involved. It was an easy process but it was probably like messing up your income tax if you have rentals and small business.

I've had Liberty from five years ago. At that time, it was all something new to me plus we had done something foolish. When I bought the house, I did not put a last name on it. When we decided to think about reverse mortgage, Liberty had a lady who came here to the house and did all the paperwork. It was great service. That lady did nearly everything. It took some time and we had to pay for the appraisal, but we got it all done.

I went with a reverse mortgage for the low interest rates. It was also a good time to cash off the equity in my home. The process was fairly easy and straightforward. They stayed in contact with me. If I had a question and I called Liberty, they called me back that same day if they didn't answer immediately. There was never one time that I had to wait for a return call more for than a few hours. When I did receive a call back, my questions were thoroughly and completely answered.

We had talked to another lender but they were very slow. Liberty expressed an interest right away and started moving right away. They were way into the process before we heard from the other company. The process was very simple. The rep initially asked us for basic information. What we really liked is that we were kept informed on every step. We constantly got updates as to where the process was so we were never questioned as to what was happening. They didn't leave us out there hanging. We communicated by emails and phone calls. Anything that they needed from us, most of it, we could just email back to them. When the initial person passed on to the next step, we were still getting updates. We were never in doubt about where the process was.

I looked at my overall income as opposed to my overall expenses, and paying $1,000 a month for a house payment did fit real comfortably. I have no children. There was no particular need to continue buying this house if I can unload the payment so I did a reverse mortgage. The rep from Liberty Reverse Mortgage was great. They were very thorough, very cooperative and worked with me. I had a few issues to be resolved and they helped me get them resolved. They did a very good job overall.

I inherited a home from my mother, which I couldn't afford. And since we don't have kids, we decided to do a reverse. This was five years ago. I contacted a person who was very helpful and she and her son hooked us up. Since then, the papers changed a couple of times. The people carrying the papers offered to do a refinance on our reverse because the interest was lower, so that's what we did.

My sister was doing research, found Liberty, and gave me the information. I've had a mortgage with Liberty for many years. The application process was very easy on both times and took maybe a week and a half. I was happy with it. I was perfectly comfortable with Liberty. Any time I call them, they call me back the same day. I asked questions and they answered them, which to me is guidance. Also, I was happy with my terms and rates. Having the reverse mortgage makes things a lot easier. It's a good impact on my life. I would give my friends the name of the person that I talked to at Liberty.

My mom is 91 and she is going through some health challenges this year, and we're having to pay for home health care. I’m thankful for having the house to be able to help with that. Otherwise, it’s not gonna be a good scene. I went with Liberty for the reverse mortgage because I had a personal referral for the rep who helped me. The process was a bit of a mess in a few places. Some things were executed well but on other things, it was like Mercury was in retrograde. It was very real and challenging. It took longer than expected, which was about two and a half months, from start to finish. We had quite a bit of work that we needed to do for the house to be approved. It’s an FHA, so we understood that for the most part. But then it became ridiculously critical and that was a little unnerving.

I've had a reverse mortgage for five years now. I did it because my husband got into severe financial difficulties and I had to kinda fix everything up. My best way of doing that was to get a reverse mortgage. And then, I saw that the interest rates had dropped a lot and that I could get a really good credit line. I had used Liberty and they had sent me something in the mail. I responded to it and we worked through it. They are an excellent company. And having used them before, I knew who I was dealing with. My husband is deceased. But I’m pretty much in the same situation as I was because when he died, I had forgone paying off debts. A reverse mortgage really helped me.

I just had my social security and I knew the other expenses that came with owning a home once I retired. A reverse mortgage would help me a lot so I did it. The process with Liberty was hard because I didn't understand a lot of it. Being a new product, it was hard to understand. But I knew I had no choice so I went along with it. I put my trust in the young man that helped me through it. He would guide me and I would follow instructions. We got it done that way. He tried so hard to help me understand all the numbers situation and how it worked. I did get some of it but not all of it.

I asked Liberty some questions online. Somebody called me and he started talking to me. With Liberty, they would pay the closing cost. The application process was pretty easy. That, along with the underwriting, took two months. Working with Liberty was very good. They answered all my questions and they let me call them any time. But I wish the interest rate was less. My back was kind of against the wall though and I was running out of money. I'm a widow and needed to live in my house. I got what I got. I was only stressed because I had to make a decision.

I always said my house would be my retirement. I'm on social security and I thought doing a reverse mortgage would help so I did that with Liberty. Brian was my rep and he was really good and very helpful. If I needed any information and didn’t understand, he would explain it to me. It was just that the underwriters kept needing more information. Every time I turned around, it seems like they needed something else. Something was always popping up. But I thought they already had it because I just did a reverse.

Liberty's process was pretty simple although it took a couple of months. Their customer service did pretty well. They were helpful along the way and they told me things that I needed to know.

A reverse mortgage gave me a little more financial help as far as the house payment and some extra funds that I wouldn't have had. I inquired online and a lady from Liberty called and sent me the information. I went over everything and I checked a couple of other places. I decided to go with Liberty and I've had it for a month and a half.

The paperwork with Liberty was ridiculous. It was really too much. I was renting an RV park in Las Vegas while I was moving out of the house. I paid the rent and taxes on the RV park. After they found out I was renting it, Liberty wanted to know if I owed rent on the RV park. They wouldn't let me leave if I didn't pay them. It was just so dumb. They asked for a paper then I paid the taxes. You cannot sell a house without paying the taxes on closing. The process took about four months. That aside, the rates and terms are okay since the interest rate right now is quite low. But I worry because their interest rate is gonna go back up and I'm probably screwed. That's okay though.

I am satisfied with Liberty's service. I appreciate the people I dealt with during the process. The loan officer, Christine, is very good to deal with. She talks to me clearly and candidly. I'm happy that we got a good deal, too. It saves me money.

The application process with Liberty took too long and it was confusing. I got one person and then I got another person and another person. They were all very nice, accommodating, and helpful but there was always something. Also, one thing that's there that I don't think they need is insurance.

We saw Liberty online and they were rated as number one or close to number one so we went with them. But if I had to do it over again, I would shop around. I started out with a guy named Chris and he passed it off to another lady. She only had it for like two days then it went to a girl named Leticia. On returning calls and stuff, I’d call and ask a question and she would say she was gonna get right back with me as soon as she got the answer. A day and a half or two days later, I would get the answer to the question and that was because I called her. She dropped the ball too. There was something that was time sensitive on the reverse mortgage. It had expired and that took another week to get done. They gave me a $500 credit on that mess up. But the whole thing was very unprofessional.

Liberty was the one that gave the most information upfront and immediately sent out packets. We also checked the Better Business Bureau for their rating. Every time I called, the reps returned the calls in an hour. Mom doesn't hear well, so they've had to communicate with me and they handled the communication perfectly. Once we got the process started, it went quickly. They listed the steps that we needed to take and where we are on what step. When we got to that last step of the actual signing, there was a little bit of a hiccup in the timing but other than that, it was fine.

I went online looking for companies that do reverse mortgages that were in the area where I live. There weren't any but Liberty was one of the ones that they listed that I could contact. As far as the process, getting everything started was great. I worked with Christopher and he was fantastic. He was really kind and explained things very clearly. He sent me on to Patricia and she helped me to get all of my documents together. She helped me to understand what I needed. She turned it over to another lady and she was the one that sent me to a processor. His name was Richard and he was absolutely worthless. He was horrible. He didn't help me with anything. I would go days without hearing where things were at. When I'd call, he wouldn't answer. From what I understand, he is no longer with the company which is really good because he was really a hindrance.

Liberty was the first one I saw on the web and I called them. It was amusing that I just paid my mortgage off with PHH Mortgage and then Liberty was with them. The first rep I had was Debbie and then I got Ryan. They made the reverse mortgage smooth and everything went step-by-step. I was quite pleased because I was having difficulty with PHH. My wife had died and so we have life insurance on the mortgage. I couldn't get a payoff from my insurance company. Things went very well with Liberty and I got more satisfaction with them than trying to finalize things with PHH.

Everything went well with Liberty except for the underwriters. They asked for the most recent bank statements and a few other things, which I provided them. Then they came back and they wanted specific bank statements. They kept coming back asking for things that could have been taken care of at the very beginning. It was very frustrating because we moved from Colorado to Florida and I did not have my office set up. I had to use my husband's laptop, which I could not print any copies of anything and we had to keep going back and forth to The UPS Store. The underwriters need to have a checklist to look at. If they need certain items, they can ask the customer for all of those at one time and not keep coming back six different times.

I did a reverse mortgage to help our dear friend out. The application with Liberty went smoothly. My loan officer is very pleasant, polite and kind. Then there was a gentleman that I worked with that was very pleasant. I'm overwhelmed with the terms though. I live a very quiet life and my finances are very small, so those are big numbers and it really threw me for a loop.

Angie was a great agent. She did everything for me. I worked with her before when she was with AAG. When I called her, I found out she switched to Liberty. But she took care of it and got everything we needed. She told me that since she was switching companies, she could give me some real advantages on rates and Liberty did. They gave me 1.25 fixed and 0.775 on the equity, the variable and that cushion fee. On the first month, it saved me $311 on my draw, which was well worth it. I’ll recover the closing costs in six months and from then on, it’s free ride. The only complaint I have is I got about four inches of paper. They kept sending me paperwork. I gotta dig through and see how much I’m gonna keep, but I got a whole stack of paper they sent me. About every week, I’d get a whole stack.

I decided to do a reverse mortgage because I had unexpected things happen to me. I got very sick at work and I ended up on disability and unable to work. So my options were limited in terms of what I could do for work, which was nothing. I had worked my whole life and I worked hard for my house. I didn't wanna lose it. My home is a safe place for me and nobody else has ever lived in this home. I keep it to where I'm healthy and safe in here. So it was a very important thing for my overall well-being and health. My tax guy referred Liberty Reverse Mortgage to me and the reps helped me determine whether this was a loan that would be beneficial to me. Everything went very well and I was very pleased. Obtaining the mortgage was a little overwhelming but I understood. They explained why and I got everything done. It's just a process that I had never been through, but it was fine.

I stumbled into Liberty and they were very good. Everything went well and the rep was superior.

We started our process with Liberty at the end of March and we signed the final papers with the notary about three weeks ago and we're still waiting. We haven't heard from anybody. The application process is time-consuming and we wouldn't do it again. It's too much information they need. You have to go through a lot to go through their process.

I had a mortgage for four years and Ron, Liberty’s sales guy, convinced me with the lower rates. I could extend it so I refinanced. It took about two months to do it and the settlement was way back in July. August 1st has come and gone. I not only don't have my old money but I also didn't get the new money. Liberty’s people were trying to get me to upgrade or refinance and called me every day to ask me how my dogs were doing but I can't get anybody to call me back when I got a problem. August 1st is when I normally get my pay and I don't know whether it's there today or not. I haven't checked but I'm more irritated that I can't get a call back from the sales guy that was so gung-ho to do this. I wouldn't recommend Liberty to my worst enemy.

Liberty Reverse Mortgage came up on Google. I called and I spoke with Ron, and I got a really good feeling with Ron so I decided to go with them. He was very nice, very informative, constantly stayed in touch with me and kinda held my hand through the whole thing. He guided me on what to do and what to expect. He was great. We started in March, but it just closed in July. We just had some little hiccups down the line that Ron fixed. It was relatively easy.

A company called and I didn't like the way the guy acted. He reminded me of a spoiled little boy not getting his way. Then he had his manager call, and be damned if he didn't act the same way. With Liberty, I didn't feel pressured, and whereas the other guy was like, “This is what we're gonna do and we can give you more money.” I said, “How much money?” He said, “Whatever they give you, we'll give you more.” As luck would have it, with Liberty, we got three times more what the other guy was saying.

I was just searching online, read some reviews and picked Liberty. Getting the mortgage from them was smooth and easy. The people were friendly and it happened quickly. The application process wasn’t too complicated and it seems that from start to finish, it took just a couple of weeks. I started the process with one person. Once the loan was approved, I was told I would be contacted by someone else.

We’ve been in reverse mortgage ever since we’ve been in this house. Then another competitor called and said he could do better than that so we went back and forth. Liberty said they could get us down to 2%, which our interest was quite high with PHH. We told him that was comfortable to what the other man said. We had to finally tell the man to stop bothering us. We think that they were connected with the people we had before, and so, they had our loan. The consultants have been very good. We had some hiccups in changing over. It was pretty hard because they would send the eDocs to sign. Then they had to have somebody come out, of course, that took hours for him to sign them in person. It was back and forth all the time. But other than that, it was okay. We dealt a lot with Colleen. We had to leave a lot of voice messages so she tried to get back to me as soon as she could.

I used Liberty Reverse Mortgage for the first reverse mortgage, so for the refinancing, I went back to them. The first time I went with them, the process seemed really simple and fast. But when I worked with them again, the process took a long time and they were tighter. Also, when I thought they had every bit of information they would need, there was more. So, the process is a lot difficult now than it used to be. It got a little frustrating at times, but it got finished, finally. Still, it would've been nice if the underwriter could have laid out exactly what he wanted from the very beginning instead of telling me that he wanted this and that, then when I looked for those things and got those in, he would then tell me that he still wanted this and this. It was like I was searching for documents and sending them papers a lot. And I got to the point where I wasn't sure it was ever even going to get finished.

I did my original reverse back in 2015 with Liberty. The fees were comparable and for me, it was just like I'd stay with this. I had no issues for the last five years with it. They were at the top of the list as well. The process went smoothly. The one thing that I didn't like about it was I had to apply before I could get any information on what the rates were. That was the only drawback of that. But it worked out fine. I thought the time frame was very reasonable. The loan officer was personable, friendly, and he followed up, but not too often. I liked that. He wasn’t pushy but was still there with a little nudge. I was satisfied with the whole process. I like knowing that I have a credit line that's available to me, should I need it. I kinda like this added security blanket.

Liberty Reverse Mortgage had a better deal. The representatives seemed honest, but the last one I had wasn’t. They didn’t give me all my money. I didn’t like that. Overall, they’re doing fine. They made my life a lot better.

I've heard some nice things about Liberty from people I've worked with and one of my bankers. They said this was the way to go. My secretary was the one that handled most of it with my attorney. They gave me questions, they gave them answers, and they put it down. It was like having known the people for a long time, which I didn't. I was very comfortable working with them.

Liberty's process went fairly smoothly considering they were in California and I was in Florida. The loan officer was great. We had a lot to talk about. The overall process was fine. I get a little angst in going through these mortgages but I got through it. I did great on the terms. I'm over 70. So, we're gonna be in this house until we're gone. The house is kinda like our bank. We're drawn against the bank. We didn't wanna sell it and go buy a cheaper house somewhere else. So, I just pay the escrow amounts and that's not a problem.

I had a great experience with Liberty. They did the original underwriting six years ago, and I was impressed with the way they handled the transaction. They got it done very quickly in a very business-like manner. The terms were fine. Everybody else's terms are always the same. These things are commodities. So the service and the attention to detail was a good experience. So, I thought I'd let them go again. I'd seen rates coming down like crazy. Their rep gave me some ideas I hadn't thought of in terms of how to do this, how to restructure, and they're very good.

I'm old and I have to make sure my bills are in order. I worked with Liberty Reverse Mortgage and went through a 45-day application and underwriting process. My loan officer was very friendly. I've been happy with Liberty.

The underwriting process took five months. It was about three months too long. It was an absolute comedy of errors. I dealt with two different people. When I was originally looking at the reverse mortgage and I wasn't quite ready, Chris stayed in contact and did follow up. He was decent to work with through, front to back. Then Ryan was handling the thing and he did okay. He seemed to be a very pleasant fellow even though I proceed to fry his ears about once a week. But Ryan wasn't doing anything that his superiors did not expect him to do. Both of them were decent reasonable people. But Liberty's system sucks. I’m supposed to get a monthly statement of my balance but I still ain't got one. But I assume it takes a while to get in the system, so I figured it’ll show up the next couple three months. I've got the little packet so I can get out my money.

I like Liberty. The process was fairly quick and they did a pretty good job. I don’t know if I could get anybody any quicker than them. I’m not paying a mortgage right now and I know what comes on the back end, but that’s down the road. We’re not moving so for us, it’s working out.

Mike, the gentleman from Liberty that I talked to, followed up with me several times. He helped me a lot and was exceptional. Brian, the young man that I worked with later during the process, was very polite. He didn’t act inexperienced but he could have been a little more knowledgeable. The process was way too long. It took over 4 months to complete but we’re dealing with unusual times right now. Fortunately, I wasn’t in a hurry so it didn’t hurt me any. The people were very nice. They were very informative and they worked with me. I had no complaints at all. They followed up like they should. They called me and got me apprised. They didn’t leave me hanging and their guidance was top-notch. I shopped around before I settled on Liberty and dealing with others, Liberty is right there at the forefront. They offered me a good rate and what I felt were reasonable terms. So far, so good. I am satisfied at this point.

I've been interested in a reverse mortgage, but when the agent called, I decided to go ahead and listen to what it was about. He was very good at explaining everything to me and answering questions. He seemed like the perfect person to do the reverse mortgage and he was. Liberty should give the best agent of the year to him.

The first person that came out was great. His name was Ron and he explained everything to me. I perfectly understood everything. But the people in the office are a different story. They said they were gonna send me something every month that tells me what I owe or what the interest rates are. But I still haven't got that since May. But it wasn't Liberty's fault. It was the title company that they were working through. Some title company gave them a lot of stuff and then the county said I had a lien on something, but it's from like 1986. They just hadn't taken it off. So that prevented Liberty from doing something. But I had a good experience. It was just the one person in the office that had to finalize the deal.

Liberty's application was a long process. But their rep, Ron, was really good. He walked us through it totally. Once we got all the stuff in, it was okay. It didn't take a long time. I had a hard time working with the girl that was with the mortgage company. I would call her and she would never call me back. The other problem that I had with the FHA person that they made us do the interview with was he gave us some information that Ron said was not approved.

I was online and I hadn't really made a decision but my phone rang and that was someone from Liberty Reverse Mortgage. I just decided to go with them because Liberty is a known name. Their process was a lot of work for me because of all the different items I had to come up with. I could do it but the problem with me was that I was in isolation and I had to meet people at my house. So, I was a little bit concerned.

I did Liberty the first time but they didn't reach out to me when it came eligible for me to be able to redo the loan. I had other people who are doing it coming to me and reaching out. I went to one but I told him that I wanted to keep the escrow and he didn't wanna listen to me. Then a lady from Liberty called me. The only thing I have negative is Liberty has people that are not experienced. I told them when we first started this back in March that I wanted to keep the escrow for the house, insurance and the taxes but one of them didn't get it. They told me I was getting almost $40,000. We've finally got that corrected and I got back more than I expected. I was also trying to get my stepson who is the remainderman to release and get off of it but he decided that he did not want to. He caused problems and one of the problems was of them getting to him so he could sign the papers. Though it took a while, everything got done.

The rep at Liberty was a very nice gal. I'm the type of guy that wants to get things done. I don't wanna have to wait for a week for a piece of paper to show up. A couple of times, I got a little frustrated and I would call her. She'd say they'd get on it and take care of it. Everybody that I have talked to through this whole thing had been very pleasant. I'm happy with everything. I don't know of anybody that could have worked with us any better. Other than in the long run it’s gonna cost me a lot of money, it was very easy and very simple.

I did a reverse mortgage through Liberty but then I needed some more money. Property values had gone up so I went with them a second time for a loan to paint my house. It's really hard to get Liberty's reps on the phone. I call their place with questions and leave a voice mail hoping they will call me back. Regardless, everyone there is great.

Everything worked out when I went with Liberty Reverse Mortgage. I worked with a great rep and I liked the people there.

I needed a sum of money and a reverse mortgage was a good way for me to get it. I was very satisfied with the process with Liberty. I spoke with people all along the way and they let me know clearly what I needed to do and what to expect and so on. At first, I thought the application and underwriting process was gonna go a little more quickly. But I didn't have any trouble getting hold of anybody or anything like that.

When I got Liberty to redo the loan, it took forever. It was me not getting back to them fast enough, and it stretched out, and then it went past the time that they had to start all over again. I'm satisfied with what it is now. Lately, I've been complaining to them because when I signed up for my interest rate, it was supposed to save just a little over 3% and close to 4% and it went all the way up to 6%. Even though the interest rate on a global market was down, they never lowered the interest rate. I paid that high interest right up until we refinanced this now, and I got it at three point something.

I read about the reverse mortgage and it seemed to fit my needs really well. I’m really pleased with it. I had an existing reverse mortgage with Liberty that I took out about five years ago. My house has gone up in value, so I had more equity available plus the interest rates are down right now. So, I decided to refinance with Liberty because they’ve been fine for me, so far.

Liberty Reverse Mortgage may not be for everybody, but it is the best thing for me. I did something that they had online and then someone called and asked if I was still interested in doing a reverse mortgage. Then Steve called me and that was when the process all started. We started in February and ended in May. He was great and I was very happy with the rates and terms that I received. The two people that I spoke with were Steve and Leticia and both were outstanding, courteous, respectful and friendly. The experience that I had was above average and I was really pleased with the whole situation. Also, I am recommending my cousin to do a reverse mortgage with Liberty.

My sister owned the house and paid all the bills, and I did all the work. However, she passed away last June 22nd. and I felt I might not have enough to keep up the house as it stands right now. A whole year went by and I paid my mortgage from Bank of America and I pay my bills. But down the road, whatever I have in the bank will be gone. It'll kinda help me if I don't have to pay my mortgage, which was the main reason I decided to get a reverse mortgage with Liberty. The people I always dealt with were nice. The application and underwriting was a long process. It started around July and it only ended last month. The loan officer was was okay, but although I know what the loan is, I don't feel like I got that much information from him. Hopefully, I made the right decision.

When I called my regular mortgage, nobody responded but Liberty answered when I called, which was why I chose them. The application and underwriting process took a little more than a month. When they did the inspection, they found something very petty that had to be fixed and they held the money because of it. I had to paint a very small portion of my foundation. I thought it was very ridiculous. You don’t have to paint the foundation of your house. They also said that there was some peeling. Other than that, the rep was very pleasant. They seemed to be very professional and knew what they were doing. I’m pleased with the rate and terms I received.

After talking with a couple of people, the person I spoke at Liberty with seemed somewhat straightforward, rather than a hassle. The process went pretty good. The paperwork comes through and they kept me informed. I was dealing with somebody in the West Coast, and I'm on the East Coast. I'm used to going face-to-face. It wasn't a hiccup, but what was disconcerting was when we signed all the paperwork. There were 119 pages to go through. We had seen most of the pages before, but 119? It's probably only 80 but that's such an awful lot of trees to get killed. Also, there were three different people and that was a strange operation. There was one guy in the West Coast, his superior, then a woman in Florida that I mostly went through go between.

The application and underwriting process took 30 days or less. We had to wait until I did the counseling, which delayed it a for couple of weeks. They also had to wait for an appraiser. I told Chris that I wasn't happy with their appraiser. He was two or 300,000 low, but it didn't make any difference. I was a little surprised that they quoted me the rate and then a week or so later, they quoted me a rate just a hair lower because something had changed. Then when the bottom fell out of things, the rates went to zero and my rates didn't change any and stayed up at 4.7. It should have dropped to a 4. If it tied partly to the fed interest and it dropped to zero, how come a quarter-point drop before had affected me? But I'll live with 4.7. I knew what it was going in.

I shopped and talked to several other companies about a loan for cash out or a reverse mortgage. I reviewed about a dozen of them and based on what we had discussed and what was better for me, I decided that Liberty would probably be the best choice. The application and underwriting process was a very difficult situation. I've been in the business for 64 years and it was the most difficult one I've ever had for all the different things. There were four-inch-thick sheets of paper and I ended up having to do about 14. However, the loan officer was excellent, very helpful, knowledgeable, and has been in the business for a long time. I could've done better on the rates by waiting a little longer. There was an up and down in the interest rates. But in order to go ahead and do the things I'm trying to do, it was better to go ahead and take care of it. I'm running out of time because of health issues and other items.

I got stuff in the mail from another company and they said that I could pay my taxes and my home insurance directly rather than having to go on the internet or write a check. I was very interested in that, but I called my mortgage company first. Now, my papers say Liberty. The process of getting the mortgage was excellent. The application and underwriting process took about three weeks. My adviser, Ron, had my best interest in mind. He was experienced, friendly, professional, and knowledgeable. I felt very safe. He held my hand through the whole process.

I went with Liberty last November. I was with AAG and their interest rates seemed high, so I was checking around and somehow I found Liberty, probably online. Their interest rate, when I talked to them, was lower. Everybody was very pleasant and very nice that I dealt with at Liberty. We closed the end of May. I checked out some others and was ready to make a change, but we moved along and I worked with Liberty. I tried to be patient and they finally got it closed. That’s approximately a little over $1,000 a month. That's over $4,000 that I paid in mortgage payments that I shouldn’t have had to.

Liberty couldn’t seem to put everything together. They had a processor named Leticia and everyday she had a new question that she forgot to ask the day before. It was so ridiculous that she required carbon monoxide smoke alarm put in installed by a licensed contractor. We have a smoke alarm but it's not what she wanted. My neighbor was a retired licensed contractor. Leticia asked, “Does he have a license?” I said no and she said he can't do installation. My daughter ended up buying a CO2 smoke alarm, put it up herself, took a picture of it and the receipt where she bought the smoke alarm, and then all of a sudden that was okay.

My mother is 94 years old. She lives at home and didn’t have any real cash in order to do that. We did the reverse mortgage to let her stay at home with some care that she needed. Obtaining the mortgage was smooth. Anybody that I dealt with was very helpful, and every step of the way it was easy. Application and underwriting started probably in the middle of March and it was wrapped up by May. The rate and terms are what they are, and we were up against a brick wall so we had to take what we could get. I didn’t shop around a lot for a reverse mortgage but I was very happy with what was presented by Liberty. It is what it is. It’s a mortgage so you’re gonna have interest and a payback. But because it’s an FHA, you never will end up owing more than what the house is worth, which is really good.

I had a few hiccups, but Liberty managed to work through them, and I’m good. When I spoke with Brian, he told me that he could get the package where the closing fees were only about 5,000. So, that sounded good. Everybody else that we were looking at were much more. But because of my income, that didn’t happen. I liked Brian, so I just stayed with them because everybody else was going to charge me the same thing anyway. When he ran into a few hiccups with me, they didn’t get back to me right away to say, “We’re having this problem.” Maybe they were trying to figure it out first before they came to me with it. And I kept pestering them and found out what was holding up everything. Just let me know what’s going on because they weren’t really sure what was going to happen. But other than that, they did a good job. They pushed it through when they could’ve just said, “No.”

The process was way more complicated than I had anticipated. I had no idea it was like buying a house again, but everything went well. The first rep was great. I kept going back to her. I would call her and say, “What about this one?” Other than that, it just went from one thing to another. We had to have the signing up signed in our back deck because of this virus. So, they were very cooperative with that. It has been a great relief to have some money and be done with it. It’s very nice.

I was on the computer researching AAG and ones that I’m more familiar with. I was looking at their ratings and what have you, and I got through with what I was doing and my phone rang. It was a woman named Amika from Liberty and she was delightful and she said that she knows if somebody is looking on their computer to look at reverse mortgages, because I definitely did not pull up that particular company. We spoke and she sent me things on the computer and then it progressed and progressed. She was very knowledgeable and it felt like a right fit. In the beginning, it was Amika, and then it became the processor, Ryan. He was right there every time I needed him. He returned my phone calls. They were great.

My reverse mortgage with Liberty went pretty good. But I had 11,000 for the first year and I took out 7,000 and then I repeated it. I called the other day just to get another 1,000 and asked the man. He said, "You've only got $2,023 the first year." And I didn't like that. But what can you do? I've already paid 10,000 closing cost to try to pay it off. I probably wouldn't even need the 4,000. That's the idea of it. And then I understood that all you had to do is to call them a week ahead of time if you wanted your money, and I got told right quick you don't do until you fill out that form and mail it in or fax it. But I went with them because Mike from Liberty was really nice to me all the way through. And also when I called them back I got ahold of a real nice lady. She explained to me and I told her I'd talk to this man. He let me know right quick.

I wanted to have some cash available to me in case something happened. I was surprised the whole lending process and underwriting with Liberty was smooth. I worked with Greg and he was very helpful. I had a lot of questions and he followed up on all of them. I wish the rate and terms could have been better but it was in the standard.

Our reverse mortgage through Liberty went well. I wasn't sure what to expect length or time-wise, but everything ended up going well. All of the people I dealt with at Liberty and throughout the whole thing were very accommodating. The biggest issue we had was the Massachusetts state tax lien because my mom had shown, years ago before she died, as having a life estate. But we got all that cleared up and ended up with an affidavit instead of having to go spend a lot of money through the state.

The loan officer from Liberty Reverse that I got a hold of was very knowledgeable and pleasant. All of the questions that I asked, he answered. Even after the first consultation on the phone, he sent me information. And he said, “If there’s any questions, please send them in and I will answer them,” and he did. Everything worked out okay. There was a little difficulty in getting some information on their part. They had to rely on me quite often for that but they still charged me for doing whatever they did. I wasn’t angry about anything at all. It’s probably mostly because I never went through this type of process. I went through the regular mortgage process, but not this. But it seemed to be okay. Would I recommend them? I would.

I was impressed with the determination and helpfulness of my loan officer. He was great. The application process was a little long-winded, but that’s to be expected for something like that. I got the rates that I wanted and the process went fairly smoothly. It’s taken a lot of strain off of me.

Liberty was easier to talk with and they explained the contract better. The application and underwriting process parts were fine, but obtaining the mortgage took three months because I had to do some work to the house. That's the only bad thing. I had both Richard and Ryan as my reps, and they were really easy to work with. They explained everything as we went. They did an excellent job. But I didn't know I was gonna be handed over to PHH Mortgage and why that was done. Other than that, I'm really happy.

We were thinking about doing a reverse, putting some of the money back into the house and not taking it out of our savings and make the house work for itself 'cause I do qualify for that age. The house is paid for, so I thought why not? I looked online and at the reviews and Liberty's came out pretty good. So, we went to them. My reverse mortgage went pretty good with the exception of the signing process. I saw a clause that wasn't in my good faith estimate. I talked to my loan officer and she said, "I don't remember seeing that. If you're nervous about it, you need to call them quick." I did that and Joanne took care of it. She sent it up to legal and they got the opinion on it. She sent it back to me and I was good with it. We're gonna close on the loan on Friday and I'm satisfied on the rates and terms that I received. Joanne did an excellent job. The people that she had worked with her did a good job too.

The reverse mortgage sounded like a good opportunity to cash in on my equity that I had, and I had to pay some bills, and it would be a little extra cash on the side. My loan officer was very cooperative. She worked with me real good. She told me that I called at the right time because the interest rates are low. I got a pretty good rate.

My wife retired in disability some years ago and I was forced out of my job. So for our situation, we had to do a reverse mortgage to save that money. We went to AAG to start with and then we looked at a couple more. From what I researched and found, we decided to try Liberty and we were pleased with it. They work in the accounting world and the corporate world for many years and I got a gut feeling. Talking to Liberty, the people were very personable. It seemed like they were really interested in helping me instead of just another business deal.

The application process with Liberty was relatively simple. It could’ve been a whole lot cheaper but other than that, everything went fine with our reverse mortgage.

The reverse mortgage worked out how I was hoping it would. However, there were some concerns I had about the whole situation where HUD decided to make me get a second appraisal and they didn't go with that appraisal. They went with the first one because the second appraisal came in for even more. If they're gonna make me spend money to get a second appraisal, we gotta go with that appraisal. And it took so long for them to get someone out here again. But that was the only frustrating thing.

We applied for the loan and the people at Liberty worked with us really well. I worked with Mike and I was switched over to a processor and they were great. They sent someone to my house to get the credit stuff done and they also sent someone here to do the appraising. Liberty did a good job. They took out the closing cost and I was really impressed with that.

The loan officer from Liberty was very nice and good at communication. We talk like we’ve known each other forever. The loan process was handled. It started right around the time when all of this foolishness was starting happening so considering all of that, I can't complain. I would have loved to have been in a better position where I didn’t think about doing it and I was happy that I had a house that in times that I could use my house to help me pay for things that I need.

The loan specialists were all excellent and really helped. Things went very smoothly. The rates and terms came out pretty good. And now, we will have a little bit more money to live on.

Joan did an outstanding job. But the loan processing got sloppy. Ron sort of came and started doing a pretty good job, but he just disappeared for a week. But overall, it worked out well.

I purchased this house with cash, then I went through a fiancé thing and didn’t get married. I was with an outfit that worked with Liberty and I used the reverse mortgage to do some things to help with what was left. Now, I just want to keep the reverse mortgage. I refinanced what I already had and it was quick. Peggy and Liz are both great. Liberty is awesome too. The terms are the same but the rates are lower. I’ll take care of the finances, double up on the payments, and get things back in my name again down the road.

A reverse mortgage is pretty safe, but you need to prepare to understand the process of it and how the government is overseeing everything. We did all the research and learned a lot. We also had to find out about the counseling ahead of time After searching online and seeing good reviews for Liberty, we chose them. We're very pleased with Liberty's process, which took six weeks or so. From the beginning, Michael, the person who was in charge of speaking with us, was very helpful and patient. He explained and didn’t rush at all. Even though we had to deal with different people throughout different stages, we were always able to call him. Even at the closing, when we had some questions about the paperwork, he was available. We called him and he was able to answer right away. He follows up on everything too. We are very happy.

I’ve used Liberty before and the person in the beginning that helped, Daniel, did everything. He was really good, but the appraiser didn’t do good at all and I had a problem with him. He underestimated the value a whole bunch, and I know exactly how he came up with it because I went on the website. There were two websites and a friend of mine checked out Realty.com. That came almost to the value of my house. There was another one and it came up with exactly what the appraiser said, a really low one. It did not take into consideration all the extra stuff I had here. I also had proof of houses in my area (a couple of blocks from me) that had less than I do and they got a lot more money.

When I looked Liberty up, it was very reliable, which was why I decided to use them. Their loan officers were perfect. Using them is gonna leave free money so I can pay for my medicines.

I needed money and so I looked into a reverse mortgage. I went with Liberty and everything went fine. The process of obtaining the mortgage took too long though. It took almost four months to get the paperwork straightened out because they kept saying I needed this and then they'd send it to me and I'd send it back and, "Well, you need this too. Now, you need this. Now, you need this." They could've done all that one time instead of me having to fill out all this paperwork over a four-month period. I could've got it done in a month if they just did all the paperwork one time. It seems like nobody could make up their mind between whoever was handling it and the next person in line. They need to get a set policy on what's needed and stay with it instead of about four different people getting involved and everybody wanting something different.

I went on the internet and I kind of compared all of the reverse mortgage companies. I lined up their ratings and also what people said about the experience that they had had. Liberty was highly rated on the internet when I compared them to the other reverse mortgage companies. I worked with Ron and he was good. He made sure that we understood what was coming up in front of us, that we would have to do a lot of paperwork submission. He kept us in the loop and educated in that sense. But the process was horrible. I understand they have to meet underwriting requirements. It was just that they crossed every T, and everything you could ever imagine, and document, document, document, which they think was good, but a lot of the documentation was redundant or was not applicable. An example would be if some paperwork information was an issue and I raced around to get it done, it became a non-issue.

I did a reverse mortgage with Liberty many years ago. This time, the application and underwriting process took a month. The application process was okay, but the crazy stuff going on at the same time made the process more difficult than it normally would have been. The process was delayed a little bit because Liberty had a name change and before they could give me my money, the name change had to be cleared with the state. Also, why have the counseling session several times? I don't need to have it again. But it wasn't Liberty that forced me to do it, it was the government that wanted me to do the counseling system again. However, I give Chris, the rep, flying colors. He was tremendous. He went to bat for me and tried to make things happen. I also checked with other companies and Liberty's rates and terms were competitive with everybody else.

My daughter suggested a reverse mortgage, which was what I did. I started in the summer and I assumed that all that would be taken care of right away. But there were some glitches so it took a while. I was biting my nails because I was kinda in dire straits. The communication wasn’t the best because of different things and it took an extreme amount of time. Terry, the rep, tried his best to do what was supposed to be done but sometimes their hands are tied. We also had a problem with the pool. People in California don't understand that in Arkansas, it freezes. So, we shut down the pool and they wanted it in working order. I said that that was not gonna happen in December. But they finally got that resolved. The experience would probably go smoother with somebody else. It's kinda hard dealing with people in California and with different places. I had some complications but working with Liberty helped me out and I hope it will be for the good.

I went through somebody else first and was totally dissatisfied. They took seven months with nothing. They call with a problem every day. So, when I got rid of them, I went on my phone and talked to this really nice gal, and she talked to her supervisor and told me that I shouldn’t be having to go through what I was going through. It went really nice. The service was excellent.

I read about Liberty in the Blue Book, but they were located in California so I decided I would rather deal with a bank or company here in Chicago. But when I tried a bank locally, I don’t think they knew what they were doing and they couldn’t get the loan done. They started in November and I transferred into Liberty in February. That was how long they had it. I’m in awe of how Liberty handled things when compared with the other company. The loan officer was a wonderful person. I am still appreciative of the help that she and Rosa gave me. They got the application process done and didn’t take long. I'm much better off now and I have somewhere to turn to in case I run into a problem financially.

Liberty was my original lender and I refinanced with them. I had an exceptionally good experience with them. They are outstanding, particularly the loan officer that I dealt with, Daniel. He was conscientious, timely in response, and most importantly, he had integrity. From the beginning to the end, there were no changes. I wasn’t misled and many times, you could be misled. Early on, they provided documents of what the loan would be like, and there was no wavering from it.

We made a couple of wrong moves earlier in our younger days that when you get older, you can't fix them because you can't work. I got on the computer and saw the differences in all of the companies. It was my own little homework and I just didn’t go with the very first one. Liberty seemed like they offered the best for what we needed. Once they found that I was looking at different ones than what they offered, they came in at an even lower rate. Unfortunately, for the people that got this coronavirus, banks’ interest rates got lowered. Too bad how that came to that, but I got an advantage out of it. Liberty was very competitive and made sure I got a lesser rate than what I was shopping for at other places. They were also very convenient being close to my home. Colleen, the original agent that I speak with, was so knowledgeable. She even expressed how much I knew just on my own just from reading online.

Liberty's process was quite easy. The application and underwriting process took a little bit longer because there was a glitch in them getting the first appraisal. The processor did not have the correct email of the appraiser because he changed his number, and he kept sending him information and he was not responding. But other than that, it was not a big deal. The loan officer, David, was very nice. I was impressed with his mannerism and the way he explained everything. We really didn't have any questions. He was very thorough. The girl that I had to talk to before the application process regarding what was involved was very helpful. She helped make my decision. Overall, working with Liberty made life easier.

I saw the commercial about Liberty on TV and getting the mortgage from them was very informative and thorough. The people were very friendly and they walked the talk. I enjoyed talking to them. Everybody was nice to me and everything worked out good. I couldn’t ask for anything better. Also, the rate was fair. I’m satisfied with Liberty and I feel at ease since I got them.

Everything is settled with Liberty. They told me I would get the rest of the money but they didn't tell me how I'm gonna go about that on the next year. The person who helped me on the loan and the person I spoke on the phone were very good. The person that came to the house was nice but she didn't know enough about it and I was confused at first. I called them back because of a few things that I don't understand but so far, they haven't called me. There's a repair I'm supposed to make but the papers are not telling me which ones need repair.

Liberty Mutual bought our loan. We’ve lived in our home for over 40 years and we decided that we needed to do some update. We took out the whole mortgage because we were told we would be using our own money, and therefore, would not be taxed on the money when we withdrew it. We had to do the paperwork. We had to have a consultation with a counselor that walked us through it and we had the option to continue or stop. The process took close to a month.

My son-in-law told me about Liberty. I get a deduction twice a month from my bank account and that’s how the mortgage plus taxes were paid. The application process is understandable and not too complicated. It was not too burdensome and it was pretty smooth. Sometimes, because of the busyness, it took a little time to make the connection or get a return phone call, but that wasn’t a problem. There was so much paperwork, too. I paid very little attention to a lot of the details in the paperwork.

I took and did some research on reverse mortgage companies and I decided I would take and get a couple of quotes. Liberty was one of the companies that I came up with that I wanted to compare, and I felt like they were the best candidate. The loan process was quite enjoyable. It was quite easy and very informative. They were very forthcoming in giving me information. Any questions I had, they were always on call when I try to reach them. They responded by getting back to me very quickly, and it was quite smooth. It was straight to the point. Everything that they told me was truthful. The experience was very good.

The person that did the closing was excellent. She took the time to keep me informed. She did all she could to expedite the process.

Liberty was very courteous and professional. They did an excellent job. They contacted us and convinced me that they were the best way. The application process wasn't difficult. They explained it and you didn't need a lawyer to understand what you were doing. Obtaining the mortgage wasn't difficult at all and I was very comfortable working through the process. It was straightforward and everything was clear. They were faster than I expected. Working with Liberty was a good thing, because things went as they said it would go.

I'm old and eliminating a mortgage is financially smart. I looked around with a bunch and checked out some websites. Liberty was the one that kinda caught my eye. Obtaining my mortgage was fairly quick and it wasn't difficult at all. It required pulling out some old paperwork and making photocopies and emailing those, but that was really easy to do. The rep I worked with was really good. He answered all the questions. Anything that came up, all I had to do was send an email and he responded very quickly. The most difficult part was my worries that something might interfere, but everything went quite easily, from the appraisal to the inspection.

We originally went with Liberty and then we just refinanced with them. The experience was painful originally. The lady they sent to collect the conditions the first time was absolutely worthless because I had to provide all the conditions all over again. She took pictures of the documents with her phone. After a few weeks, they rejected it. Then they waited 'til we were trying to close and then asked for them. If they were gonna reject them, they should have called us three days later at the most for somebody to review them and not wait three weeks and then ask for them again. They came up with conditions that they should have taken care of way ahead of time. That was frustrating but we straightened it out. If I wasn't refinancing the loan, I was ready to walk away. But in the end, we put it together instead of starting all over again with a different lender.

I love Liberty Home Equity. They were nice, friendly, and almost like a family. They gave good guidance especially when they had a manager call me. They felt like the insurance on my house is charging me too much money. They recommended that I change it, shop around, and get someone else at a cheaper rate. I tried to get out of it, but the insurance company would not let me out until the end of August so I might have to limp along with them until then. I’ve paid off all my small charge accounts and so I have a zero balance. I’ve also asked for an advance so that I could pay off Bank of America because it’s at 26% and then I would just have a Discover card, and I could start making bigger payments to them and see how that would go. If it doesn’t, I’ll ask for more money just to pay them off and not have to pay that 26%.

My house was paid for and I have money sitting in the equity. My son needed some help so I decided to give it to him now instead of having him wait until I die. I called up, asked a few questions, got a representative named Colleen, and she started everything. She was very complimentary. She said because of my good credit, my age, everything I had going for me, I didn’t have any liens on my house, it was very easygoing. The process took about five weeks and it was wonderful. I signed the papers then I got the notary, the appraiser, and the money.

The application process was a little too much. It took up a lot of time. But they were helpful and they stayed in touch with me. I had a very warm and very informative interaction with the loan officer. It was good. She made me feel real comfortable. She was very informative and I understood everything she said. The rates were very fair. Liberty has given me some security that I needed in order to go on with my life.

I found Liberty, along with several others, on the internet. I also got a quote from AAG and they told me that they could match the quote Liberty gave me, but they couldn’t beat it. At that point, I didn't see any point in pursuing anyone else. For the most part, their customer service was pretty good. But I'm still trying to resolve a couple of questions, which they haven’t gotten back to me on yet. Calling them doesn’t work too well. I sent them an email. So far, it has been 24 hours and I haven’t gotten a response yet. I understand everybody is working from home, so things are a little weird these days. So, I’m giving them some leeway. It has been three weeks and we just got the final papers. They had some mistakes on the closing statement, but they sent me a check back for that.

I’m happy with Liberty. I heard about them through a friend and this was my second time going through the process with them. So, I knew all the steps. Everything was very good and it was great working with them.

I was looking for something on doing a reverse mortgage, and I saw Liberty Reverse Mortgage online. Obtaining the mortgage was complicated because I talked to so many different people, which was irritating. But, the loan officer whom I talked to initially made it as comfortable as he could. He was the guy I dealt with the most and he did most of the processing and getting the appraisal. We finally got the process between California and three other states done. But, I got some communication last Monday, and it looks like there are some more paperwork I have got to fill out. It took me about a good month, and it is still ongoing. So, it is almost six weeks since they got started with this thing. Nevertheless, it has been a rewarding experience.

The package that Liberty put together for me was a little bit more appealing and the lady that I worked with was very knowledgeable and made me feel comfortable. She was very professional, friendly and she had a smiley attitude. She was just a very nice person to work with and she seemed to know what she was talking about. We worked on the application and underwriting for two or three months. It dragged out quite a bit, but it was not Liberty’s fault particularly. The biggest issue I had was the appraisals and FHA approval. I had silly things that I had to do to get the appraisal to be accepted and it took forever. The rates I received were okay.

The representative I spoke with, Joanna, was fantastic. We just hit it off. She did not push me or call me every day like two or three of the other companies did. She was very upfront with me. She was also knowledgeable, but she answered all my questions no matter how stupid they were. She made it such a good experience. I was able to tell her why I needed to do this mortgage and she completely understood. She shared the experiences of some of the other people that she had worked with and it was great. I would recommend her any time.

I found Liberty on the internet when I was doing research on reverse mortgage. I wounded up clicking, got some information and talked to one of the reps. I checked into this over a year before I did it. Then about a year later, my wife and I were talking about it again and I said it'd be a good idea to get this set up. So, I moved back to Liberty 'cause I had one of their brochures that they sent me. Then this time, we followed through it. But the first time, they had different programs and they wanted $22,000 upfront, and I just couldn't swallow that pill. This time, they had a different program that was much lower entry cost, little higher interest rates but they made more sense for the way we were gonna use the reverse mortgage.

I was disappointed in the professionalism of the way Liberty did things although I know rules have changed. They tried to do the right thing for me but they took way too long. I was a customer and I was just refinancing. I had things I had to get done in Florida and we had to do it down there. They gave me the package in Florida and I left that one over there because I go back and forth. New York is my primary residence and I need it over here. I should have brought it with me. I thought they could get me a copy of it quickly but it has been over a week now that I’m waiting for this. It went on for 50% longer than it should've.

I went online to find people who were providing the service that I was looking for. My niece chose one and told me about Liberty. I called them and although the application process was good and the rate was low, I didn’t like the end results. They took $52,000 of insurance and tax money out of the situation, which left me with $1,700 to do repairs on my house. Now, I need a roof.

Working with Liberty has been really good. We have no problem so far. Their response time was a little slow, but they did get back to us eventually. So, it was okay. The rates were a little high, but that's that way. I needed help immediately. So, I had to go for work or I just had to go with it. Everything seems to work out okay. I'm just hoping that it stays that way.

The reverse mortgage from Liberty answered my needs, which was cool. I went with them for the interest rates and just the long-term program. They also seemed to grasp what I wanted to do with my reverse mortgage relatively quickly. I liked the rep I worked with. We stayed in contact with each other and he kept me posted on what was happening. And if I don't get him when I call him, he’d give me a buzz right back. I was satisfied with his handling of my account. I had a lot of issues during the loan process. My brother had passed away, I was in the hospital and a bunch of personal and family issues. But he was really understanding and said that we’d work at my speed. It was a pleasure to work with him.

When we were searching around and called a few companies, Liberty was the one most willing to work with us. The two loan officers we were in contact with were both willing to help with other aspects of the loan. They seemed to know their stuff and answered any question we had. Moreover, I was able to get ahold of them easily. There were a lot of back-and-forths and it wasn’t 100% that every time we called, they answered. But they would always get back to us right away.

The process of obtaining my mortgage with Liberty wasn’t too bad, but they missed a few things that they didn’t even think of and it ran the money up. I had to get flood insurance, which they hadn’t even thought of. But I got it right away within a couple of days. Initially, I started to panic. I talked to my insurance company and they were giving me the flood insurance at three times what my house insurance was. And all I have is a stream running beside the house. I found out that they were quoting saltwater, which is way high. The application to underwriting took about three months because of the flood insurance.

We used Liberty in California. There's one here in Knoxville and I should’ve gone with them, but I talked to the guy from Liberty California then. He told me he didn’t have a license in Tennessee but somebody in the office did, so I stayed and worked with them all the way through. We started in December and closed in February. It seemed like every time we turned around, they needed more paperwork. To my husband, everything worked out fine if they didn’t keep on getting things and cancelling on appointments for signing. They said they didn't need the stuff underneath the house then we set up a signing and they came back saying they needed it. The process was long and drawn out but it got done.

My experience with Liberty was great. The rep was wonderful. She's a nice lady. And anytime I needed her, I'd just call and she'd return my call right away. Their rates and terms were great as well. Working with them has taken a lot of stress off me.

They were easy to reach, and they appeared to be very knowledgeable. They answered all our questions and even though we had to put it off several times doing certain things because we were dealing with some personal health problems for a friend of ours, their part did not take long. Working with them gives us a couple of options and a little less stress.

My aunt had no money to pay for her healthcare and she owns her home, so the reverse mortgage was the only way I could get money. It was the best bet from what I gathered from my loan officer. The process in obtaining the mortgage with Liberty went smooth. It, however, took a lot longer than I was used to because of the reverse mortgage process. There was more involved because I was under a power-of-attorney as well. The application and underwriting process took around two and a half months. Some of it was also due to me living in Virginia and my aunt is in Maryland, so I was not able to obtain all the information as quickly as I wanted to. Nevertheless, I was always kept informed of everything step by step. So, it was good.

The process took a little over a month, but that was due to a home equity loan that I co-signed for. It took a while to get that paid off. But once that was paid off, it took about 10 days. Janice was great. She was my loan advisor and she kept me informed all the way, from start to finish. She overly thanked me for getting to know me and I appreciated her efforts. I’d advise anyone to go for a reverse mortgage if they’re in a position where they need some money. There’s nothing any easier I’ve ever done.

I had spoken with Ron about a year ago, and at the time, the numbers didn’t work. So he called me back and he told me that things had changed. He did a preliminary workup to see if things would work, and they were. So I decided to go with it. So far, we’ve closed and my financial situation is in a much better place than what it was before.

It was very pleasant working with Liberty reps. They’re in touch with me and they called back regularly. They’ve done very well and the rates and terms were agreeable and fair. Also, I like the stick-to-itiveness. They kept persisting and that was good.

I'm 100 years old and a World War II veteran. And what happens when you live to be 100 is that you have already spent all your savings, because you didn't count on being 100 years old. I ran out of money so I applied for a reverse mortgage. The application and underwriting took longer than I thought, but it was not the fault of Liberty. It was my fault. My house is 38 years old and they consider it an old house. They said that I should’ve gotten a new roof. My roof is the original roof and I had it repaired numerous times. They said that I would have difficulty getting homeowner's insurance because my roof is almost 40 years old. Liberty referred this roofer, who we hired and he went up there and made a survey and made some repairs. The roof had been accepted by Liberty.

The loan officer I worked with was very knowledgeable and got things done. Unfortunately, he moved into another company and that was when we started getting everything behind. They took three months to complete the process. I call Liberty and they call me back. I signed all the papers though and it went to escrow. We just finished about a week ago.

This is the second time I've been through reverse mortgage so it wasn’t all that bad, but it is. I've got three inches of paper when we get through. It is complicated but we got it done. The rate is really favorable. My loan officer did a good job. She was very efficient and handled it and kept it going however we had a problem. When we were closing, I noticed that they had charged me $425 for an appraisal fee for Barbara Bloomberg. I paid $400 as appraisal was done and we the front and back copy of the check from the bank, showing it’s from the bank and all that, and that it is paid. And I've called several times and left word to try to discuss it to find out why no one has talked to me about it. I didn’t call to find out but I paid and then the company paid the appraiser $425 at closing and charged me with it. So, I had paid it twice.

What I wanted to do was take less money per month with the one that my mother had. And what happened was, they got bought out by PHH. So, I had to call PHH and I got connected with a gentleman named Chris. He was fine and he told me, “If you come over, I can save you a lot of money. I can get you a lower rate.” So, I went with the deal. Then, they had to have a guy from HUD come out twice for appraisals, and then they put me through the eye of a needle. We already did these things and it was ridiculous. Then they wanted to know why my mother’s signature did not look like the same. So, they wanted me to go down and have her write it 10 times. Her hands shakes. Sometimes, I have to hold it when she writes, so it is going to be different. They said, “How do we know it is her real signature?,” like I was forging it. I made about six trips to my mother’s house which is about 30 miles from me.

My wife just turned 62 and I'm turning 78 and with a reverse mortgage, they have her name and my name when I'm gone. She’s got it until she passes away. Gotta pay the taxes and the insurance. But we have a plan, so she’s got a pretty good retirement and social security. She should be able to do okay. Rex, the Liberty loan officer, was excellent. He got business done and when everybody else was, “Talk to you Monday,” or “We’ll see you Tuesday,” he would say, “I’ll get back to you by the end of the day. We’ll have a decision. We’ll have a solution.” He did every time. You can’t offer more than that. It was excellent service and on-time at the time you ask for it. Also, the interest rate and terms could've been better but it served its purpose.