Liberty Reverse Mortgage Reviews

It took forever to get the first appraisal and then, they decided they wanted to have a second appraisal. That one took another several weeks. In total, the process took four months. I also had to keep contacting them to find out what was going on.

I wanted to get a gardener. I just needed some extra help. It's a very large yard and it needs a lot of work. I needed to get some extra money to help me with that. The process with Liberty was very easy. I contacted Liz and she was lovely. She helped me right away in the process. The whole process was very efficient. They updated me and they called me and let me know how the process was going. So, I really didn't have to worry about it because they would just keep me very informed. It was very good.

With Liberty Reverse, the cost is kind of expensive, but recently, I only came up to like $125 out of my pocket. Their application process was not difficult at all. Everyone of the people I’ve worked with at Liberty was fantastic. I was totally impressed. As a matter of fact, I intend to stay in contact with some of them just to say hello periodically. Liberty's terms were much better than what I had. Originally, I had another reverse mortgage. With Liberty, the interest rate was lower. The cap was lower. Less fees had to be paid.

The whole process with Liberty Reverse Mortgage took approximately a year because of the complication. But they were very explanatory to me and I understood what was going on. They were very polite and very pleasant to work with. Their rep was aces. He bent over backward to help me and he did everything he could do. He was really nice. He made sure everything was done. He always got back to me when he said he would. He really was there. He battled to do whatever he could for me and it was very easily noticed. The rates and terms are exactly where I want them to be. Liberty justified where it would be and they were on point with everything. Working with them has made my life better. It allowed me to do what I wanted to do.

I called and applied for the loan. it took at least three months before I got the loan to go through. So it was a long time process. I wasn't happy with that. I had to keep sending proof of my income and several different papers I've had to send in several different times. I didn't like that. So overall, I wasn't happy with the process. But I'm glad that it's over with now. The guy that I first spoke to was very nice. He always returned calls immediately. But then he transferred it to another guy and that one hardly ever would return my calls. I found myself making several different calls attempt to get him to call me. So he wasn't as accessible as I had wanted, like the first guy was. But everything was explained to me in detail. Everything was fine.

They were very nice folks. They have very good customer service. Their demeanor stood out. They were friendly. The fees were really steep. But overall, it was a good experience.

In 2016, we started looking at finding a reverse mortgage vendor. We had a very close friend of ours that had been with Liberty and recommended them. So, we processed through that. And then, we got our counseling fee and everything taken care of and got our house appraised. April of 2017 we finally got the loan closed. So, we've been with Liberty since 2017.

I had gone with a broker that I'd used before and the answers to some of the questions that I had didn't seem right. I was told I had to get an appraisal on the house which I did. They were not having much cash back out of it. I had to get another appraisal because it was an FHA and they had to have a different kind of appraisal. I had to pay for that which didn't seem right. FHA didn't believe the appraisal was right because they thought it was too high. The rep said they wanted another appraisal. For each appraisal, the first two were $800 a piece. Because of covid, they're charging lots more. It was ridiculous.

The process went fine. I had to push a little to get things moving, but once I gave it a little shove, it moved right along. There was also a time in between. We had a family member pass, and I had to put a halt to it for a couple of weeks. When it was back on again, it went fast. The rate was a little high though.

I've had a reverse mortgage for two years now. I had Liberty before and I redid it with them. My interaction with the reps are all on the phone, but they were right there if I needed a question answered. They got right back to me. The rate and terms are good as well.

Liberty was great, so nice and so eager to help us accomplish our goal. The application process wasn't difficult at all. It was all in our terms. We understood everything that we were doing. It was a very good experience. It wasn't challenging or frustrating. If they set a time to call, they were Johnny-on-the spot. They would call us at the exact time. We were very surprised with how well it did go.

The concept of a reverse mortgage is very fresh. It was something I needed and Liberty was willing to work with me. Once it was established, I have not had to worry about it. Todd, the gentleman with whom I have worked with for many years that acted as my spokesperson, had the most direct interaction with Liberty and he has said nothing but good things.

We refied this last time. We refied our first one. Liberty did good. They helped us out a lot. All the people I talked to there were great. Also, the interest rate was a lot better. It took a long time for them to get back to us a couple of times. Other than that, it was great. We don't have to worry about it at all money-wise, so that makes it a lot easier.

The loan officer was real helpful. It took three months for the whole thing to go through. A reverse mortgage is a more involved loan. The paperwork is twice as much so it takes longer. But I’m really happy with it as it worked out really good. The only thing is that the appraisal on the house was a little low.

I was doing some shopping around and I liked their plan. But the process sucked. It took three months and it seemed like it was one thing after another. It was delayed and delayed and delayed and then they needed this and that. Then they needed the statement from the IRS, and they had my wife's tax returns. My wife has the mineral rights to some property but she didn’t own the property. But they went through around and around and around, and wanted her to prove that she didn’t own the property. I spent years in the mortgage business and this is just a simple case of underwriting cannot get their stuff together. But Liberty was helpful when I could get ahold of them. They were just awful slow with communication. Everything else has been okay once you got it all straightened out.

The application process was very easy but I had to sign a mountain of papers. Other than that, they did an excellent job. They took care of me in a decent amount of time. They explained everything to me as they went.

I worked with Liberty for my mother. She's the one that got the reverse mortgage. She informed me that she called someone out in California. I didn't trust that so I went local here in South Carolina. I did a little talking and got a guy by the name of David. He is one first class individual and I’m so glad that we found him. Everything with this whole endeavor went smooth. They were very good and very professional people.

I got information from a card that said that it was a good time to refinance. Liberty would cover the costs and all I would have to do was pay for this little section, which was very small compared to the cost of having somebody come out and check the value of the home. I called the number and the rep was very nice. He took time and explained everything to me. He explained how much my house would probably appraise for and what the percentages was. He explained the whole format. He told me the paperwork that he needed and I sent it in. He also told me to call him any time I had a question and I did. He was a very patient man.

Liberty, your underwriters are not the friendliest people and they really nitpick a lot of stuff that shouldn't have been nitpicked. There is a lot of detail that you didn't need because my husband was a non-borrower. He's only 55. He's not on my house. So, I shouldn't have him involved at all. It was hard for me to get some certain information, so it wouldn't have been long if I could have got some stuff quicker. My homeowner's association is only $65 a year and that doesn't include anything except that the yard be picked up. And I had to get then the right letters and I've never been late. We've only been in my house for a year and a couple months now. I wasn't there for the first four years on the letter. I was only there for the last year. But it's okay.

Liberty did the same thing to my complaint with Quicken Loans. There were 10 items that needed to be corrected before they could close. One seemed very important, I had to repaint the back door of the garage, paint was peeling. Paint was peeling the front door too, but they didn't say anything about that. Also, there was a highly questionable thing that they gave me time to do I got up to a year to replace is the Federal Pacific circuit breaker on the outside of the house. My house could burn down if it doesn't trip. I got a year to do it. But I had to paint that back door right away. It's stupid things like that that just drives me crazy. They dragged things out. They didn't get things right the first time.

There were parts of the process that seemed fairly easy. There were parts that seemed not so. But overall, it was a good experience. I talked to a couple of different companies, and the loan officer I had was the reason that I got the loan from Liberty. She was very professional and knowledgeable. I enjoyed working with her. However, the rate that I was quoted isn't the actual rate I got. It was a quarter of a point higher than what I was told. But it's a quarter of a point, so I didn't make a big deal out of it. Overall, everything was great.

A second appraisal was required, which decreased the value of my home. I didn't feel that the Liberty people that appraiser talked to did not do a great job of defending the first appraisal so we could've used that. It cost me a lot of money. Second thing is one of their people responsible for gathering data and also preparing some of the cost estimates and such asked me at least twice the same information I had provided a week before. And then when I mentioned it, she laid the responsibility off on somebody else.

I dealt with two people, Randy and Margaret who let me call her Peggy. They were really good because my mother's estate was going through probate, and probate still hadn't closed. I had to wait a long time to get the house in my name. The probate court was really good about that too because they don't usually do that. It took months, but I was able to get the house in my name before probate closed. After that, everything went very smoothly and quickly. I was able to get the reverse mortgage. This was the first time that Randy dealt with getting a reverse mortgage to pay off another reverse mortgage. Usually, the houses have already gone through probate and when someone gets a reverse mortgage, it's rare. It went really well for me. I was glad that Liberty stuck with me over six months. They were patient and kept in touch.

The application process took seven months and it should have been much sooner. The loan originator, Maggie, was very good in what she did in returning my emails and phone calls. However, the rest of the personnel were very questionable. Sometimes I'd have to wait two weeks for a reply to an email. Then the original processor had to leave and have surgery and so they brought in another processor. They also had trouble communicating with the title company. The rest of the process was very unpleasant. A lot of their processing problems and closing problems probably had to do with personnel in relation to the pandemic that's going on, but higher management levels need to review their processes and get them streamlined. Overall, Liberty has given us the security of having available funds if we need them.

We've had a Liberty mortgage for about four years, and the first one, we just refinanced. The application process was still a pain. It was an FHA loan and they took us through the mill. It took a long time. The government just kept asking for more and more, which was pretty typical. But they were pretty top of it. We love the concept, it works for us, and that's okay. That part of it was good. We're done.

Liberty did a very good job. My daughter had the information and they were good about tracking her down for the information they needed. It was just that the process took way too long.

I've used Liberty before. This time, the process started the first of September and it went fast, but then it slowed down. And then, they had some change in staff and it dragged on and on. Everybody was nice and so forth, but it seemed to get stalled. Finally, they got me with the lady named Yvette and she got things going along. You gotta give business a little slack because of the COVID. It got done. I recommend Liberty. I would use them again.

Liberty Reverse Mortgage seemed to have the best terms. I had a satisfactory experience.

I was having a hard time making my budget meet to the point that I had to go to food places to get free food and I wasn't comfortable with it. I saw the advertisements on TV and I thought to investigate it. I was satisfied with everything I got. Liberty was excellent. I only had a problem one time when I waited an hour to sign the second form that I had already signed. Apparently, I signed it wrongly. The notary wouldn't come out. I waited over an hour and we had to reschedule. Kim finally got ahold of me, but I thought it was insufficient.

What I liked about Liberty is they paid most of the major cost on it, even though I paid a little more interest than I would have expected, but I thought the interest wasn't as bad as paying the large fees that they covered. I really didn't incur a lot of costs outright that is. So I thought that was the best thing, and the people were very nice. The initial person, Janice, was very helpful. She was on the phone with me for a while. She explained everything and then she sent me some information.

You're contacted 15 times, you have three inches worth of paperwork to do, and you have to be counseled by HUD. And in my case, twice. And then, you have an appraiser come and walk through and appraise the property. Each step along the way takes approval. The process was tedious, but the people who helped me through it were absolutely wonderful. They made it easy. They were there for me with any questions and they made sending in stuff easy. They made each step clear as to what it was all about. I had a lot of guidance. From the very beginning to the end, the whole thing took no more than two months. I was very pleased with it. I also was the first time I dealt with them. That's why I went back to them.

Liberty held my reverse mortgage. I had been calling around to lower my interest rate, and it was a hassle everywhere I went. When I called Liberty, I got in touch with a gentleman named Ron. He explained the process. He explained the changes in the law thoroughly. He didn't force me to do anything. He said, “Why don't you think about it, and we'll talk another time. And if this is something you'd like to pursue, I'll be more than happy, me and my team, to help you.” I thought it was very professional. I found his information to be accurate. When I did tell him that I was thinking seriously about considering it in my second phone call, the one thing that agitated me the most, even in buying houses, was the lengthy time it took. They always needed more things. It’s chaotic. The whole process was something that I just didn't want to do.

I had co-signed with my grandson on the truck, and the truck was in. The loan was in my name and I had to prove that I did not make the payments on it so we had to get all that paperwork. We sent it in and all. At that point, it was my fault because kids today are so smart, they can’t even crank the lawn mower. The process took about six to eight weeks because I had to keep getting stuff that Liberty needed. Overall, they were nice. They took time and explained everything. I would recommend them.

Liberty had called me and I told them I wasn't interested in trying to see what I could get out of it. I just wanted to lower the interest rate. I had had enough calls and letters from 10 other companies that offered me the moon, which I know most of it was scam. I really was really getting tired of getting them. So I thought, "Okay, well, maybe if I go ahead and take this one, I'll stop getting them." That has not helped.

My experience with Liberty was very bumpy. Firstly, the original loan application got lost in some processing unit and it took them a week to find it. Then they asked for something that was absolutely ridiculous. I got a royalty check and I needed to have them write a letter that would guarantee they would continue this particular company for the next three years. I guarantee I'm gonna be working, but I can't guarantee I'll be with the same company. Liberty said they couldn't use it and so that was frustrating.

I had one problem after another and I almost lost the sale of the lot next door to me. I did a reverse mortgage so I could increase the property size from 0.52 acres to 1.25 acres. We worked with Colleen from Liberty and any time I called her office, it would go to voicemail. They need to get it all together at one time where everything could be done in a timely fashion and not have to go back and pick up pieces that were left off. I’m kinda disgusted. I almost dropped out. But we did get the lot and that's saving grace.

I had other companies contact me, but Liberty was the one I felt most confident about and most comfortable with. Colleen was excellent and explained everything fine. I have some familiarity with the loan and had closings. They were very clear in informing me about everything and stayed in contact with me the entire process. It was more expensive than a normal refinance, but everything worked out well.

Liberty made the process as easy as they could. It was annoying at times but anything that takes time is. I wish it had gone faster. We started in early October and we thought we'd be done earlier, and it ended up taking down to the last minute after Christmas. But the reps were pleasant.

I didn't necessarily like the application process because it took forever. It seemed like every time that we had everything completed, Liberty would send us back another email saying they need this. They should have asked for it all right up-front. They did pretty good other than that. We had two or three different people through the course of the loan. The guy was the most helpful. I originally talked to him at the very beginning. Every time we’d have a problem, we'd get ahold of him and he would get it squared away and taken care of. Overall, it was a good experience.

Liberty's service was good but I paid $575 towards an appraisal and then, they said we needed a second appraisal. So, I ended up having to pay 1,000 more and I didn't like that. They didn't explain that well at all. I have perfect credit so I wouldn't know why they would need a second appraisal on the house other than maybe it was an FHA requirement. But I don't see anywhere where I was deducted the certificate that they issued. People should read the material if they're considering a reverse mortgage. I owned the house outright so the process was easy for me. They said that they will charge you $6,000 if something goes wrong. If you die, the people that inherit your place have to cover that $6,000 plus the amount that they took to process the loan plus other percentages.

I started my reverse mortgage with a different company, and early on it, Liberty phoned me because I had a reverse mortgage with them to begin with. I told the individual that I didn't understand anything as they were all numbers. He was really good and patient, and he taught me what was going on and how those numbers were found. He was able to explain everything, the process that was going on, and ended up giving me a better deal. But then, the first company called me back and gave me an outstanding deal. The guy from Liberty followed up again and gave me an even better deal. Where the first company didn't let me know what was going on and it was seeming to take too long, I got phone calls through every step of the way as to where the loan was at, and when the money was expected with Liberty.

The application process at Liberty was lengthy. It was redundant that there were too many fingers in the pie. Through the company that we went through, there were six different people that I talked to about it. One thing that really held up the process was that we had to have a second appraisal. After we had to have the second appraisal, I was doing some reading online and it said that all reverse mortgages were to have two appraisals. So we could have just done two appraisals right off the bat. It was the biggest problem. It took two weeks to find another appraiser. By the time he came out, it was another two weeks before he got his report and that set us back a month.

My husband and I are 72 years old and I didn't think we were gonna be able to do it anymore but everything went perfect. Everybody was very nice. I appreciate it very much. There was a lot of paperwork but that’s normal. Everything went really quick. We have no complaints at the waiting period and the rate was what we wanted. We’re very happy with Liberty.

The process with Liberty Reverse Mortgage took a long time. They kept wanting new and different documents and a whole lot of them. They said it just took way longer than it should have because I have to talk to a counselor before it goes through. The counselor called me back and wanted to know what I decided. I said, “I haven't decided anything yet because they’re still wanting more paperwork and they were asking for things that had to do with my bid with my deceased father." He’s been dead for 25 years, which I really couldn't understand why they needed that information and neither could that counselor.

There was a deal in the mail that said they could save us money by refinancing so that's what we did. However, it was a long drawn out process which took about 4 months from start to finish. We had to sign papers, 200 of them. That took about three hours which was too much. I don't think all of that paperwork is necessary. Liberty could cut out about three-fourths of it. That would make a big difference. But their customer service did good. They were upfront with me.

I talked to Liz initially and she was very good about explaining things. It looked like there were some advantages going with Liberty like the lower interest rate so I decided to go with them and they did a good job. They kept me informed on what was going on. They'd call me every few days and tell me what they were doing. They were right on the ball and stayed on top of it. The process took two and a half months which I thought was amazing. I had previously done a reverse mortgage was AAG and it took them over nine months.

When I first got my first mortgage, the people were good. But the reason I went for the reverse mortgage again was because I had quite a few offers. The people that I talked to weren't as informational as the person with Liberty that called me. He determined the situation and what has happened. He was very explanatory to me. I decided if I ever went to refinance, then I would go with Liberty. I did and everything went well as far as me being satisfied with the service and the information that they gave me. I have a couple friends that are getting ready to make up their mind and I already talked to them about Liberty.

When I started, it wasn't with Liberty but that went well. Now, Liberty has it and has had it quite some time. My experience has been wonderful. Chris was an angel and so was Peggy. They were the 2 that I talked to all the time. They kept on top of things. If something was changing or they needed something, it was either in the mail to me the next day or a phone call and that would take care of it. The whole thing went easy and very fast, and it took care of a lot of things for me. I have a Christmas this year.

The rates are good right now with the interest rates the way they are. But the fees were high. Also, the process took 90 days which was too long. If they can figure out some way to speed it up, that would be good. You can go out and sign the papers today and move in next month.

I couldn't refinance my standard mortgage soon enough at a lower rate. I had to wait another six months. I paid it off and did a reverse mortgage. I went with Liberty because I liked the lady I was talking to on the phone. She was very knowledgeable and the class answered every question I had. I've never done a reverse mortgage. I was confused but did what I needed to do and it worked out. What I love is I'm getting paid for what I haven't taken out. I'm getting like 3.5% a month in the bank, whereas my savings account in the bank was not even 1%. I'm getting an extra 1,000 a month because I'm not paying my loan off. I'm a happy camper. The process was a lot though. It took about six weeks. They could also improve on their communication. I was on the phone a lot. I bugged them. They hadn't called me and I didn't know what was going on. They then would call and explain.

They all did their jobs well and were good at customer service. But the experience was prolonged and I wasn’t totally satisfied. It started in September and it wasn't culminated until mid to end November. What I liked about the process is it culminated in a successful refi. The thing I didn't like is the compartmentalization of responsibilities. By the time it was done, there were six to eight people involved. That could be improved. There was the person I talked to initially set it up then I was handed off to somebody else who took care of the next step in the process. They had a couple or three assistants so if I had questions, I wasn't sure who to go to. They were in different parts of the country and most of them are from California. The flow of the process is transparent to them in the business but as the consumer, that flow out isn't apparent. It would be more useful if there was one contact person that would be named to be contacted if there are questions until the process is done.

I did a reverse mortgage to lower the interest rate to 1. I went with Liberty and the rep was courteous and very attentive. As far as the refinance, the experience went fine. The issue was having problems with the service department on with getting the money allocated to get my house painted.

It took about three months before the application process was completed. There were times when they needed different things or the document wasn't signed. I wish it could’ve been sooner. But the guy I was working with, Eric, was very good. If I had any questions or if I had to call for information, he always called me back. I appreciated him. I will recommend Liberty.

This is the second process I went through with Liberty and everything was smooth. Everything got taken care of on the phone fine. The application and underwriting took a couple of months. They kept switching to different people when we go to the next level of the process. But everything went well.

The application process with Liberty was easy but I wanted answers about some numbers and the person who came down was a notary and had no clue, neither did the one that came before when we can kind of change our mind. I talked to the one where we had the loan and he said to do it through them. We got the loan and that worked out better. But they incorporated something before I even knew that that was happening and that's when I wasn't too happy about that. I would've liked to have known that before. But other than that, we got a reduction of interest rate. And now that I'm getting the lower rate, I want to move forward and get some payments done.

I hadn't received any verification that everything went through, so I called Ryan. I called one day too early. Yesterday afternoon, I got a letter in the mail from my insurance company and they had Liberty Reverse Mortgage and the below number already written up. Apparently, everything went through. The whole process took four months. All the work was done in the very beginning in a timely manner. As it turned out, I was at the borderline of being able to qualify for the maximum loan. I ended up making a couple more house payments and that brought the balance down to where it was workable.

Liberty financed my house. There was a coupon that I kept getting in the mail, and I said, "Well, I might as well start doing things, just deal with the one that financed the house." I had to get a tree out the front yard, put it in the back and get rid of the little chopped up wood. I got a reverse mortgage and the reps were okay. Everybody did their job and they were nice and helpful. Regina explained things if I didn't understand and if she had to do it three or four times, she would do it. The process was a couple of months and everything went okay with the paperwork.

Liz was fantastic. She returned our calls promptly and she seemed to be very trustworthy. But the appraisal on our home came in at 400,000 and it was kicked back. They wanted a second appraisal, which would cost about 700 bucks. It came in at 370 and they spent about less than 10 minutes and they came in low. The house straight across the cul-de-sac corner from us went up for 499. The 370 was so wrong and I was stuck with it. They reduced everything, which made me unhappy. Instead of even averaging the appraisal, they took the lowest one, which was so unfair. The appraiser they sent out here was a lousy group. He should be taken off the list.

We did a refinance reverse mortgage four years ago with Liz **, who is the gal that I called when I got one of my statements in the mail before we started this process again. It said, "You may be eligible to lower your interest rate." I called Liz and she did all this stuff with me. She's magic, and I love her to pieces. We had to get an appraisal done, and then we sent her the five different things she needed, including our driver's license. It was easy.

I had the original mortgage with Liberty and I refinanced with them. They kept switching people on me, some from California, some lady here in Florida. It started off with Joanne, and then it went to somebody else, and then it went to a Stephanie. Then one group of people said they sent the papers to underwriting and the other lady said underwriting kept sending them saying that they wanted something more, and I discussed that it was a little tedious. I kept getting mixed messages. The lady in California said the lady in Florida was going to make it quicker. Then, I kept waiting for a response from her and I never got it. The guy said that she didn't work there anymore. It got a little hectic and it took a lot longer than I expected. I felt that I was sort of on the tail end of everything. One person dealing with the whole deal would have been a lot easier.

I called Liberty and I got Curt and he was real nice. He always answered my questions when I call or he follows up on it. I felt comfortable working with him. He guided me to the right options and they helped me along as I went. They sent a notary public out and she helped with the stuff that I needed to study up on. Then, they called me and I gave them a follow-up on it. They told me what to do and everything went smooth. I got some outstanding bills that I paid off and I'm gonna try to sum up what I got left. I put it in savings for my handicapped son. Next year, when I get the rest of it, I can pay my car off completely.

Two and a half years ago, we went on a reverse mortgage, and it's been working out fine for us. I was over 4% and that was the main reason I decided to change. The process took about a month and it went very smoothly.

They should have a list of stuff they need from us instead of spreading it out over three months. It was like every week, they wanted something else. Also, the rep we worked with seems like she doesn't know what she's doing. And the rate is okay but after we get it, it can go up or down. It's not a lock-in interest rate. But they got the job done. The guy I talked to in California was fine. There were some things that the company as a whole could do better but I would use them again.

I was having some bills that I wanted to be paid off and I needed a little few things around the house done but I didn't have the funds. When I first called Liberty, the lady that I was given to went to work right away. She didn't hesitate and she told me what my options were. She was very honest. The application and underwriting took about four weeks. It could have been a little shorter, but it didn't take as long as I thought it would. There were one or two mistakes that were made for the underwriter to come out. One of the two pieces of the paperwork got misplaced and something didn't come out plain. But we got that straightened out.

Liberty had great services and everybody was very cordial, professional, and prompt. Also, the rate and terms are very good compared to other companies. I was able to get money to do improvements to my home and take care of my mother at 90 years old. It's great.

Liberty made the process of obtaining the reverse mortgage pretty simple. A lady contacted me first and she got the things going. Then she passed it off to one of her people and then there was another one that sent all the documents. Their reps would call and I would call them back if I wasn't here. They were always available with a phone call or return call. I was amazed that it was as easy to do as it was without having to sit in front of somebody and talk about it. Everything went really smoothly through the mail. They'd UPS me stuff with return envelopes. So all I had to do was to put documents in an envelope and get it in the mail slot. They also had a notary and do come and all the signing. Working with them got better as I went.

We were with Liberty before, and this was a refinance based on the interest rate we had previously. The process took a little longer this year because of what we were living in, but everything went well. Everything was as smooth as possible. The representatives were very good because there was always a follow-up on how the process was moving along. There were delays because of trying to find counseling, and not all counseling was available. We finally found one in our area and there was over a month of waiting to be put on the schedule so it went okay.

I already had a loan with Liberty. We just refinanced. Maggie was our loan officer. She's right on time and did everything she said. She stayed on top of everything. We have like a three-hour time difference but that didn't seem to be a problem. We had no problems with communication or in any area. We were very pleased.

The representative seemed more interested than the rest of them. He kept in touch and gave us a lot of information. It took over two months and the process was easy. We just did it step by step and everything seemed to fall in place. Then they said they had a glitch in the program and we got a lot of information that wasn't correct. But in the end, we finally got it all straightened out. I really liked the loan officer. He stayed right on top of everything and seemed like he genuinely cared. I asked him a lot of questions and if he didn't know the answer, he would find out one that was and let me know. He was really top-notch. I'd like to have lower rates, but with all things considered, it was fine. Overall, I was very satisfied with the results.

Liberty's application process was very tedious. My brother-in-law is a mortgager and he's very good at what he does. They were asking for my business. I shouldn't have to do that. So, I sort of kind of appealed that and we did the best we could. But if it hadn't been for my brother-in-law, it wouldn't happen that way. My loan officer and I started out very well, and then because I'm a widow and because I don't know much about these sort of things, I did ask my brother-in-law to help me and he was telling me what was right about the deal and what didn't seem to be right. I don't know how much my loan officer appreciated that. But my brother-in-law spoke more than my loan officer and I spoke, which was fine with me. The deal might not have gone as he wished at the onset, but he wasn't rude or curt.

I had Liberty for years already and I just renewed the same loan because the interest went down. The process was a little long, but it is what it is. It wasn't a big deal and I didn’t mind. It went smooth, they did a good job and I got what I wanted. The rep was nice and he was very attentive. He took care of everything as we went along. There were a couple of hiccups here and there, which I expected. I got the current rates and it's what I expected as well. I would recommend Liberty and tell people, “Go ahead and deal with them because they’re fair.”

I was allowed to close on the house I sold on the 18th, and Liberty was nowhere near ready. They didn't have a clear to close on my new house. We didn't close on this house with the mortgage until the day before Thanksgiving. They allowed us to schedule a closing and the application hadn't even been looked at. The experience was beyond atrocious. On the day of the closing, we still haven't gotten the proper paperwork. We literally sat in front of the attorney's office for hours. We got the clear to close, and then, "Well, this paper didn't come in, that didn't come in." The day before holiday, nobody was looking to hang around, banks were closing, and I still didn't have my final number to go get a certified check. It was brutal. The night before we were supposed to close, they were doing income verification on paperwork that I submitted. I was pre-qualified. They had all that information. They had it all in order to pre-qualify me.

A reverse mortgage seemed like the way to go and I’m happy with it. The rep was great and the process was easy. They kept asking for information.

I loved Liberty. The rates were good. I already had a reverse mortgage. I refinanced because reverse mortgage offered me better rates and low closing costs. Everything was just right. My neighbor across the street was refinancing his reverse mortgage at the same time and we kept comparing notes. So, I did good. Everything with Liberty went along so smoothly. First was the counseling, then the appraisal, then the girl came and I signed the papers. Everything moved right along. I was very pleased.

The representatives were fantastic. Everybody I worked with was great, especially this little girl, Lou, that took the original stuff. However, I thought some of the information should not have been necessary. I had to send them three things on the HOA. They wanted 24 months, but we changed HOA so I sent them the current HOA. The thing that also irritated me is I had to have two appraisals. They didn't like the first one, so I figured if I had to have two of them, they should have paid for the one they wanted. Other than that, it went good.

Overall, the customer service was very good and everyone I spoke to was very helpful. Chris, the original person that I was working with, was very good. Even after everything was said and done and I had signed off all the papers with the notary, I called him three days later because I had questions and he was very helpful. He didn't act like I was taking his time or anything. I was very pleased with Liberty and they handled everything as far as getting the appraisal done. I got 50% less than the LIBOR, which protects me for a long time, and the HUD percentage went down and that was a big help.

Liberty was great. I was working with a guy then another guy, and they were both very helpful. The only thing I had a problem with was I wanted to get it wired to my account but they sent a check. I had no idea it was there so it was sitting on my front porch for a day or two until I called them and asked about it. They told me they sent a check. It was under my mat and I’m glad nobody came, saw it and tried to take it.

We already had a reverse loan with another provider and they weren't willing to work with us to change the interest rate, so we looked at Liberty. We found that Liberty would be willing to at least talk to us and help us out and that meant something. The application process was long and tedious. Also, their reps came out and assessed our home and they didn't want the first ones because they thought it was too high. We had to have another one come out and that was just a little bit lower. It was kind of ridiculous. But I believe Liberty's hands were tied with that.

I got a new reverse mortgage and the process took no more than two weeks. The rate and terms appear good at this point. Liberty is a great company to deal with.

I like the reps that I worked with at Liberty and I didn't have any problems.

Liberty was direct and there was no pressure. The application and underwriting process took maybe six weeks. I’d be glad to have seen it a little faster but the rep was very good and I was very satisfied. Working with Liberty allowed me more freedom and it changed my life greatly.

I'm totally satisfied with Liberty. I went with them because a lot of the other lenders kept giving me the runaround. My rep, Liz, was friendly. Where they did have a concern that I wasn't being put in the loop all the time, she expressed that to her associates. She was right on top of it if I had a question or concern.

The experience with Liberty was good and the process was easy. They were all great and they followed up. It was the appraisers that were holding things up, because of COVID. I live in a very rural area and they couldn't get anyone to come out here.

I was advised the good and the bad, so I went with the good and went with Liberty. The experience was excellent as well as the rep. Everything was timely and done correctly. I appreciated everything. The process took about 90 days, and everything went smoothly and acceptable. Everything was great in terms of the rate and terms. Liberty is number one and I would give friends or family the number 1 out of all the choices. It has just been a short time that I’ve been with them but so far, so good.

What Tom Selleck said on TV made me decide on a reverse mortgage and also, I still had a mortgage so it seemed like the right thing to do. It was successful. There were some rough spots during the application process but we got through it. Questions had to be asked and answers had to be given. Everything was good with the reps. Liz was unbelievable and Peggy was very helpful. Working with Liberty made life a lot easier for us.

I needed the money, which made me choose a reverse mortgage. We had an interview with Liberty and then, they went through whatever they do. The gentleman I talked to was in California and they sent me money. They set aside money for different things like taxes and insurance. They were very professional and it was a very good experience.

I called Liberty and the process of obtaining a claim was easy, but it took a while. I also had to deal with so many different people and it was one thing I got a little confused with. One day I talked to one, and the next day, I talked to another and then I didn't hear from them anymore. I then dealt with somebody else. It would have been better to me if I just dealt with one person, but I know everybody's got to do what they have to do. Once I started dealing with the last person, everything went well. I went through counseling and that helped me a lot. It was great. The lady told me a lot of things. The experience was good, and I enjoyed it. I'm satisfied with Liberty.

It’s very good just to work with somebody in California. However, I haven’t received my money from Liberty. I got false information. I was told that we will get to $35,000. And they come up to 24,000. Now, nobody knows who told me that or why they told me that because it was $10,000 too high. They also told me that they paid my real estate taxes. I got a bill yesterday, so I called this morning to know that.

I wanted to refinance the reverse mortgage and put my partner on it. That's why I decided to refinance. I called the people that I had the mortgage with, to ask them about refinancing, how it would go, and was it possible what I wanted to do. They said that I could do that. And it was a good time to refinance because interest rates were lower than what I had three years ago, property values were up, and you could get more money out when you did a reverse mortgage.

Everything with Liberty ended up okay, but it was a hassle getting there. People didn't seem to know what was going on as they lead me through the system. I already had a reverse mortgage with Liberty. I was just redoing it. As they went through the steps, it got very confusing and they needed a lot of information that I had a hard time getting, and the communications could have been better.

I needed cash and purchase a vehicle, and do some work on the house. I contacted Liberty and they told me I needed to have a counseling session, have a certificate, and have the house inspected. It was very simple and painless. I talked to three different people. They were very nice. I was very happy. Everybody was very pleasant, very knowledgeable and easily accessible. I got a very good rate. I did not do a whole lot of shopping around, but I was very happy with it.

The reverse mortgage that I had set up with Sun Country was sold to Liberty. It worked out fine. Their application process was a little more detailed than I would have thought since I already had a reverse mortgage with them. My loan officer was fine. The first time I met him was when he called me and told me that he could get it switched. I was as comfortable as could be expected working with him.

Everybody from Liberty explained things and everything went really well. I was referred to Liberty to do a refinance of the reverse mortgage. It was easy and it happened fairly quickly. I had two different people that were there if I had a question and could answer it. The salesperson was great, too. He answered a lot of questions for me even after the process started. He was a very nice person and was easy to work with. He was understanding. If I questioned some documentation that I couldn't find, he was extremely personable and professional.

Everything is fine, except with this COVID that we have right now, it’s hard to talk to people. A lot of the personnel is working from home. Other than that, the people are very professional, and I'm happy with them. Their guidance was very professional as far as what they told me, what I needed to do and, and what they needed from me. I just followed through and everything came about.

The people from Liberty were very professional and very thorough. I mainly dealt with Leticia and Steve. They were very helpful. They answered all my questions. I thought it might be a little bit more cumbersome with the COVID thing, but we were able to handle everything by scanning documents and over the phone. It went really smoothly. I was really pleased. I just refinanced what I already had from years ago, and I had done it with Liberty. I was comfortable with their process. After I talked to them about refinancing, to have a lower rate, I figured it was better for me to go with them.

Liberty did good. I got a reverse mortgage and they did everything in their part. The application process didn't take too long. They didn't take too long and they did their best to help me. As far as the rate, they gave me whatever the market was and they tried to do it fast so the interest rate doesn't go up.

I needed the money to fix the house up. The application took three months. It was like the Indianapolis 500 before they invented the wheel, but we finally got through it. Part of that was my fault because we almost had it done, and then I decided not to do it. And then, two or three weeks later, I decided I would do it. It was me more than it was them, but it took longer. Also, a lot of their questions didn’t make sense to me. But I guess they had to know them. Other than that, Liberty's reps had a lot of patience to put with me. They should have been doctors with the amount of patience that they had.

My experience was good. But towards the end there, nobody knew what they were doing. There was somebody who said they didn't get this, they didn't get that, then I received it in the mail, after I sent it to them, and then they had me resend it to them and it sounded like one hand didn't know what the other hand was doing. Also, the inspector didn't have a ladder so he didn’t look up in the attic on the outside to look into it for the insulation. He should have the tools and stuff to do a proper home inspection.

I did all the work and it was very easy and wonderful. Liz was spectacular. I would recommend her to anyone. She was the person that we spoke to the most. But I talked to Peggy, Nicole, everyone I talked to was wonderful. I felt comfortable working with Liberty because we were familiar with PHH. They were servicing our previous mortgage. The total process was under 90 days.

I got a reverse mortgage with Liberty in ‘16 or ‘17. And then this was just more or less a renewal. I needed to bring my interest rate on the house down. It was 4-point something and it brought it down to 2-point something. The first time, it just went right through. This time, it was nerve-wracking. The notary public woman came out and interviewed me, and picked up some papers. And then the next two or three days, they called and said I didn't put a paper that was supposed to be in there, and I know I did because the lady and I talked about it. But they said they didn't get it. It was from the Social Security Board. I had to call them and have them to send me. They’ll send it to me, because I gave her the original. I didn’t make a copy. I didn’t feel like I would need it again.

I have to have two surgeries for my knees. I haven't worked and I won't be working afterward. I need extra money to fall back on just in case. I availed of Liberty's program and that went very well. Everybody that contacted me was thorough. They gave me all the information and answered my questions, especially Ryan and Brian. I was told that there was a possibility that the deposit would come between these many days and that many days, but it actually came right away. That was very nice. Liberty impacted my life for the better and for the best. I have peace of mind.

I get the monthly, "Hey, do you wanna redo your mortgage?" thing. The one that finally got my eye was, "Hey, we'll give you 500 bucks." But then the 500 bucks was just deferred on my loan. It wasn't like they handed me a $500 bill. It’s a bit deceptive. I made the initial contact with Daniel. And then I dealt with one of his minions, Ryan. Most of my dealings were with him. I did it all over the phone or internet. He did okay. He didn't have all the answers all the time. But he eventually got the information I needed. He is a young guy in the trades and doesn't have all the answers. But he was prompt. When he said he would mail me something, it showed up the next day. It was all good. We had a couple hiccups. They had to do two appraisals. And, of course, they took the lower one. And then, they didn't have all the forms correct for the notary so I had to send in some more forms. Other than that, the rate was excellent. It's half than what I was paying before.

I started looking at how my wife and I would wanna finish off our retirement life. We wanted to do some things to improve our house like get a new driveway. I started checking on the web and looked at AAG and a couple of other companies. I had looked at AAG about a year ago because I was thinking about it back then when I was still working. But I said no to them at that time. I come across Liberty Mortgage and looked at some of the reviews. I decided that I wanted to see what they would do for us. I talked to my wife and we agreed to do it.

My experience with Liberty was very lengthy and confusing, and they were somewhat difficult to get ahold of. The process took at least three months. It's just the nature of the beast. In the world we live in now, to get an appraisal takes months, and months, and months. Also, I would like better communication. When I had questions, I had to call them. About 65% of the time, they would contact you in a short period of time. Sometimes, it took a long time for them to get back to you. The rep is good at her job, which is sales. But that's how she makes her money. She needs to improve the condescending way she talks to people. Maybe she didn't mean to be condescending, but it felt like I was a four-year-old. Also, the closing costs were ridiculously high. It cost me 10 grand that immediately, they start raking interest on.

Working with Liberty was good. Process-wise, there were some delays but it was easy for us. We didn't have to do anything until they came to the house and signed the paperwork. The application and underwriting took a couple of months. I wish they could have had a faster process. Communications could have been a little bit better too. There was a lot of phone tag going back and forth. But their rep was all right.

I needed work done on the house, and I didn't have the money. I contacted competitors and they were three weeks in getting back to me. Liberty called me the same day and started discussing what they could do. The rep was very nice. She calmed me down and just took one thing at a time, and that made it a lot easier. However, my payment was cut in half. I got 54,000 this year, and I'll get $41,000 next year. I'm only short $17,000 of paying off all the loans. "Oh, we'll give you $18,000 this year and 32 next year." Now, it was, "Nope. Company policy. Sorry." You get a certain percentage. You get over half the first year. And then the second year, you get the remainder. Other than that, the final rate and terms are national standards or below. FHA would have been a little more expensive. Also, Ron, the representative, helped me. He helped me gather things together and get ready for the auditor. He kept me in line.

I received several notices from Liberty. I ignored them at first then I finally started looking at it about a month ago. All of a sudden, this was starting to make more sense so I checked them out. When I did, the story was pretty good. But there was an awful lot of paperwork. It took two hours to sign all the papers. I know that's a legal requirement and there was nothing anybody could probably do about that. Everything went smoothly for everything else.

We went to a thing where somebody was talking about Liberty. He talked about not having a monthly payment to make and that was one of the things that got my attention. The person that I worked with was good. I was kinda suspicious that I probably didn't qualify for the loan, but he was telling me that I was okay. I was happy all the way along. It's just that I have questions that come up that I don't have answers for.

Expenses have gone up so much. I'm a retired teacher so I'm on a set income. I own my house. I didn't owe anything on it, but I don't have enough money to do repairs on it to keep it like it should be. I was interested in doing a reverse mortgage so I could do the repairs on my house. Larry from Liberty called me, and then I had him talk to my son. We did it on a joint phone thing because I wouldn't make a decision like that just on my own. My son and daughter then tended to it. However, it took much longer than what I thought it was going to. It was six weeks before it was final.

My husband passed away three years ago and we had quite a bit of debt. I needed a way to get everything paid off and I decided on a reverse mortgage. I looked on the internet for different companies and maybe I called Liberty. Several people called and left me a message but Larry sounded the nicest. I called him and that was the best choice I could ever have made. He has been wonderful throughout the whole process.

We have fitted to the house for years, so it was time for the house to pay out. I applied because Liberty had a better rate than the one I already had. Everyone I've spoken to has been very nice and good. This summer has been kind of strange. It went along well enough. It was a business transaction and it went rather easily.

My father needed a home health aide, and he ran out of money paying for them. So we had to do a reverse mortgage. I went on the computer and I was looking around. Then Liberty popped up and I gave them a call. Everything went along pretty smoothly. The whole process took a total of about three months. One thing we didn’t like was the title search. It was a lot of money compared to buying a house and doing a reverse mortgage. Our loan office was Loon and she was very helpful. There was a question that I had like a month into the procedure. I called her up and asked her, and she was helpful with that.

The original Liberty mortgage we had came through my local bank here, called Countrywide Bank, and we had great luck with them. But my friend was telling me the low interest rates with AAG so I tried them and it seemed like it was a scam. I wasn't comfortable. Then I hooked up with Dan from Liberty, and it was like night and day. Everything went exactly how it was told to us. The first time we did refinancing, we had to make six trip to the bank. But this time around, it was all over the phone, and I was a little nervous doing long-distance. I'm an older gentleman, and I'm computer savvy. But it went so well. The first gal from the notary public that came out to the house was extremely knowledgeable. She didn't have all the answers, but she was willing for me to make phone calls to Dan and get another answer. So, that went fine too. The application was pretty simple.

I refinanced and I was changed to Liberty. The whole process was pretty long but they worked with me. My loan officer was nice.

Mike was the best agent. I was with somebody else going through the motion, but he was a much better agent. So I went with him. With reverse mortgages, you only have to do minimum paperwork. They don't even care about your FICO. All they care about is the house. So I signed the minimum papers and went through it.

Property values went up enough that a refinance was possible. We were interested in that and we ended up with Liberty. The rep I worked with was very attentive. It just seemed like it took a very long time and we would go days without hearing from anyone. But I was pretty happy with Liberty.

I already had the reverse mortgage and it was fine. Then, I got a letter saying the interest is down and I could be loaned more, which is fine because it's a wonderful investment product. Everybody at Liberty was very easy to work with. The only thing I had an issue with was they sent two people out to estimate the value of the house. I have an addition, which is an actual room that has air conditioning, heating, and connection to the house, and one of the inspectors marked it as such. But the other inspector took issue and said that it was not considered square footage because of the fact that it was a step-down room. They took the second inspector's estimate of the house because it was lower. It's not a problem but it was rather interesting that someone who is an inspector doesn't know the laws about square footage.

I lost my job and we have a fixed income. We still had five years to pay on our mortgage and it was over a grand a month. We needed to null out the house payments, so I could use that money to pay bills. We called a few places and talked to a few people. The ball got rolling faster with Liberty. They were really informative. The first one that we talked to was Loon and then there was a person named Rannie and then Leticia. They were all very nice and very helpful. They referred me to anybody I had to make an appointment with and they sent the notary out here. They did everything they could.

We were very happy with them. The process was fine. We were very happy with David. He explained everything very well. He followed up and he answered any questions we had. We're very happy with the final result.

I've lived a lot longer than I've expected to. My wife died of Alzheimer's four or five years ago and that was costly. My son who is disabled has come back to live with me. So, I needed money. Liberty had a much less initial fee. They handled the process very well and they kept in touch with me. It was excellent and easy to start with. It was no hassle. I started early enough that I wasn't low funds. So, it was a very good experience. Rosa, the loan officer, and I became pretty good friends. She was under a lot of pressure. This COVID deal held up a lot of things but she was excellent.

We did a reverse mortgage so we wouldn't have worries in making a mortgage payment. My husband talked to Brian. He was so nice and caring that we decide to go with him. We were very comfortable working with him. The rate was also one of the reasons why we did it and the outcome was great. Thank you very much Liberty Reverse Mortgage for making our life easier, in our older age.

A couple of my friends did the reverse mortgage and so I tried it. I've seen Liberty on TV and it sounded good so I called. The individuals that I worked with were straight-up. They told me everything and gave me all the facts and figures. There were a lot of papers, a lot of talking, a lot of signing, but it went pretty quickly. They told me what I was gonna get, like getting taxed and all that stuff.

We didn't wanna have a house payment so we chose a reverse mortgage. Liberty had the loan on the first mortgage and we redid it with them. It was convenient to stay with them and less money. They were easy and pleasant to work with, very informative, and efficient. We liked our loan officer a lot. He was there for us every step of the way. We had more trouble with our first reverse mortgage than this second one.

We previously had a reverse mortgage. So, we've had another company contact us about doing a reverse mortgage. We ended up calling Liberty and seeing if they had an opportunity to be able to do the reverse mortgage, refinance the reverse mortgage, and they said yes. The whole process went very smooth. We were very pleased with the process. From start to finish, it took about four to five weeks. The representative was extremely helpful. We really enjoyed working with him. He was very knowledgeable and whenever we would call him, he would always return our calls, which nowadays, you don't get very often. We really enjoyed working with Liberty and we would recommend it to someone else.

The guy at Liberty seemed so honest and sincere. I started to go with someone else but I changed my mind and went back to him. The application process went very smoothly. I kind of dragged it out a little bit at the beginning and they waited for me. When I finally got on board, it took about three weeks. Everything was perfect. And the rep was very nice. He was always available whenever I had a question and anytime I had a question and I email something to him, he answered immediately almost. I felt very comfortable working with Liberty. This was very helpful and I didn't have to worry or feel anxiety. I would recommend Liberty to friends and family who ask about them.

I didn't have a mortgage on the house. It was paid for in cash. But I lived overseas for a long time so my Social Security check was really small. I found out that I really wasn't going to have the money to continue living here if I didn't have something to supplement my Social Security. I could see that in maybe five years, all my savings would be used up. I didn't know anything about a reverse mortgage and how they worked so I spent a bit of time in December checking on it. In January, I decided that that would be the thing I wanted to do. I talked to a couple of people but the person I liked the best and that I clicked with was Liz from Liberty.

I had PHH which is the parent company. In July or June, they sent me a notice that Liberty would give me $500 if I changed. So, I talked with somebody and they are expert and very nice people. I tried to change it but it took a long time. It usually takes 30 days but it took us from July to September 24. I thought they would have a list on what they needed. They would ask for something and we would send it to them. After a day, they would send another notice that they needed more information about something. It was a long procedure that I started to go with another company. Finally, Liberty said they were finished and I didn't wanna start all over somewhere else. Otherwise, I would have changed it.

I would recommend Liberty to anybody. I went with them because they're a fair company. They don't charge an arm and a leg like some of the other ones. I'm on a fixed income and they really helped me out with my money. The rep was very good but the application process was kind of long. They asked for a lot of stuff. They shouldn't be giving all that kind of paperwork. The entire process took over a month and that was a little bit too long. They should not be asking for some stuff that they really don't need. They wanted the thing from Social Security, the little piece of paper that said how much I make a month. They really don't need that because they have my bank statement. On my bank statement, it shows how much I get a month and what they take. They also wanted an original copy of my mother's death certificate. I don't think they really need that because my mother's been dead since 2017 and everything was in my name.

I would never recommend Liberty to anybody I care about. It was a nightmare with them. All the people we worked with were very nice. Everyone was very customer-friendly and kind. They were doing the best they could. But they seemed to be paralyzed and couldn't do anything about anything. I had to go research everything. We started this process for my mother in April or May and she didn't close until September 25th. That was not our fault. We had everything in.

Everything didn't go the way I thought it would when I retired in November. I was living in Maryland and I was thinking I would come to Texas. I bought a house right next door to my parents a few years back. I had already started putting furniture and things into the house and fixing it up. I would just come down here and spend time with my parents then I would sort of go back and forth because I have a lot of friends up there in Maryland. I would get a part time job.

We have no heirs that could come and live in the house and we thought we might as well use it to enjoy our retirement so we did a reverse mortgage. Liberty and South River were sorta competing together. We'd already done one with Liberty Mortgage and it had been fine so we went with them again. The mortgage rates were another reason to do it. I largely dealt with one person, but not entirely. Sometimes, there were others involved. It was an easy process but it was probably like messing up your income tax if you have rentals and small business.

I've had Liberty from five years ago. At that time, it was all something new to me plus we had done something foolish. When I bought the house, I did not put a last name on it. When we decided to think about reverse mortgage, Liberty had a lady who came here to the house and did all the paperwork. It was great service. That lady did nearly everything. It took some time and we had to pay for the appraisal, but we got it all done.

I went with a reverse mortgage for the low interest rates. It was also a good time to cash off the equity in my home. The process was fairly easy and straightforward. They stayed in contact with me. If I had a question and I called Liberty, they called me back that same day if they didn't answer immediately. There was never one time that I had to wait for a return call more for than a few hours. When I did receive a call back, my questions were thoroughly and completely answered.

We had talked to another lender but they were very slow. Liberty expressed an interest right away and started moving right away. They were way into the process before we heard from the other company. The process was very simple. The rep initially asked us for basic information. What we really liked is that we were kept informed on every step. We constantly got updates as to where the process was so we were never questioned as to what was happening. They didn't leave us out there hanging. We communicated by emails and phone calls. Anything that they needed from us, most of it, we could just email back to them. When the initial person passed on to the next step, we were still getting updates. We were never in doubt about where the process was.

I looked at my overall income as opposed to my overall expenses, and paying $1,000 a month for a house payment did fit real comfortably. I have no children. There was no particular need to continue buying this house if I can unload the payment so I did a reverse mortgage. The rep from Liberty Reverse Mortgage was great. They were very thorough, very cooperative and worked with me. I had a few issues to be resolved and they helped me get them resolved. They did a very good job overall.

I inherited a home from my mother, which I couldn't afford. And since we don't have kids, we decided to do a reverse. This was five years ago. I contacted a person who was very helpful and she and her son hooked us up. Since then, the papers changed a couple of times. The people carrying the papers offered to do a refinance on our reverse because the interest was lower, so that's what we did.

My sister was doing research, found Liberty, and gave me the information. I've had a mortgage with Liberty for many years. The application process was very easy on both times and took maybe a week and a half. I was happy with it. I was perfectly comfortable with Liberty. Any time I call them, they call me back the same day. I asked questions and they answered them, which to me is guidance. Also, I was happy with my terms and rates. Having the reverse mortgage makes things a lot easier. It's a good impact on my life. I would give my friends the name of the person that I talked to at Liberty.

I've had a reverse mortgage for five years now. I did it because my husband got into severe financial difficulties and I had to kinda fix everything up. My best way of doing that was to get a reverse mortgage. And then, I saw that the interest rates had dropped a lot and that I could get a really good credit line. I had used Liberty and they had sent me something in the mail. I responded to it and we worked through it. They are an excellent company. And having used them before, I knew who I was dealing with. My husband is deceased. But I’m pretty much in the same situation as I was because when he died, I had forgone paying off debts. A reverse mortgage really helped me.

My mom is 91 and she is going through some health challenges this year, and we're having to pay for home health care. I’m thankful for having the house to be able to help with that. Otherwise, it’s not gonna be a good scene. I went with Liberty for the reverse mortgage because I had a personal referral for the rep who helped me. The process was a bit of a mess in a few places. Some things were executed well but on other things, it was like Mercury was in retrograde. It was very real and challenging. It took longer than expected, which was about two and a half months, from start to finish. We had quite a bit of work that we needed to do for the house to be approved. It’s an FHA, so we understood that for the most part. But then it became ridiculously critical and that was a little unnerving.

I just had my social security and I knew the other expenses that came with owning a home once I retired. A reverse mortgage would help me a lot so I did it. The process with Liberty was hard because I didn't understand a lot of it. Being a new product, it was hard to understand. But I knew I had no choice so I went along with it. I put my trust in the young man that helped me through it. He would guide me and I would follow instructions. We got it done that way. He tried so hard to help me understand all the numbers situation and how it worked. I did get some of it but not all of it.

I asked Liberty some questions online. Somebody called me and he started talking to me. With Liberty, they would pay the closing cost. The application process was pretty easy. That, along with the underwriting, took two months. Working with Liberty was very good. They answered all my questions and they let me call them any time. But I wish the interest rate was less. My back was kind of against the wall though and I was running out of money. I'm a widow and needed to live in my house. I got what I got. I was only stressed because I had to make a decision.

I always said my house would be my retirement. I'm on social security and I thought doing a reverse mortgage would help so I did that with Liberty. Brian was my rep and he was really good and very helpful. If I needed any information and didn’t understand, he would explain it to me. It was just that the underwriters kept needing more information. Every time I turned around, it seems like they needed something else. Something was always popping up. But I thought they already had it because I just did a reverse.

Liberty's process was pretty simple although it took a couple of months. Their customer service did pretty well. They were helpful along the way and they told me things that I needed to know.

A reverse mortgage gave me a little more financial help as far as the house payment and some extra funds that I wouldn't have had. I inquired online and a lady from Liberty called and sent me the information. I went over everything and I checked a couple of other places. I decided to go with Liberty and I've had it for a month and a half.

I am satisfied with Liberty's service. I appreciate the people I dealt with during the process. The loan officer, Christine, is very good to deal with. She talks to me clearly and candidly. I'm happy that we got a good deal, too. It saves me money.

The paperwork with Liberty was ridiculous. It was really too much. I was renting an RV park in Las Vegas while I was moving out of the house. I paid the rent and taxes on the RV park. After they found out I was renting it, Liberty wanted to know if I owed rent on the RV park. They wouldn't let me leave if I didn't pay them. It was just so dumb. They asked for a paper then I paid the taxes. You cannot sell a house without paying the taxes on closing. The process took about four months. That aside, the rates and terms are okay since the interest rate right now is quite low. But I worry because their interest rate is gonna go back up and I'm probably screwed. That's okay though.

The application process with Liberty took too long and it was confusing. I got one person and then I got another person and another person. They were all very nice, accommodating, and helpful but there was always something. Also, one thing that's there that I don't think they need is insurance.

We saw Liberty online and they were rated as number one or close to number one so we went with them. But if I had to do it over again, I would shop around. I started out with a guy named Chris and he passed it off to another lady. She only had it for like two days then it went to a girl named Leticia. On returning calls and stuff, I’d call and ask a question and she would say she was gonna get right back with me as soon as she got the answer. A day and a half or two days later, I would get the answer to the question and that was because I called her. She dropped the ball too. There was something that was time sensitive on the reverse mortgage. It had expired and that took another week to get done. They gave me a $500 credit on that mess up. But the whole thing was very unprofessional.

Liberty was the one that gave the most information upfront and immediately sent out packets. We also checked the Better Business Bureau for their rating. Every time I called, the reps returned the calls in an hour. Mom doesn't hear well, so they've had to communicate with me and they handled the communication perfectly. Once we got the process started, it went quickly. They listed the steps that we needed to take and where we are on what step. When we got to that last step of the actual signing, there was a little bit of a hiccup in the timing but other than that, it was fine.

I went online looking for companies that do reverse mortgages that were in the area where I live. There weren't any but Liberty was one of the ones that they listed that I could contact. As far as the process, getting everything started was great. I worked with Christopher and he was fantastic. He was really kind and explained things very clearly. He sent me on to Patricia and she helped me to get all of my documents together. She helped me to understand what I needed. She turned it over to another lady and she was the one that sent me to a processor. His name was Richard and he was absolutely worthless. He was horrible. He didn't help me with anything. I would go days without hearing where things were at. When I'd call, he wouldn't answer. From what I understand, he is no longer with the company which is really good because he was really a hindrance.