The Liberty Home Equity representative who came to our house was excellent and his service was outstanding. He brought his own mortgage closure which was seamless and excellent. Their sales process was more than smooth. It's better than getting a mortgage. Like all other people, we have our doubts, but once we got done talking with him, we were pretty well sold that this was a legitimate deal. And it’s good for us because we’re 69 and we don’t intend on owning a house. They’ve done a great job.
I decided a reverse mortgage would be good because my credit was not good. I had no job and I only had my social security, so refinancing was out. We had to move fast ‘cause I didn’t want to lose the house or get behind. The rep of Liberty was very good about it. He got everything done very quickly and we flipped it to a reverse mortgage in time that I didn’t have any problems. They provided me with a lot of counselling and they were very nice and were always available by phone.
Great feedback, Joyce! We genuinely appreciate it and we’re glad to hear that you’re happy with your experience working with Liberty.
Original review: Aug. 1, 2016
I have a daughter who is in real estate and she helped us decide to go with Liberty. The loan officer was not as knowledgeable as he should have been. I'm not unhappy that I did what I did, but I probably should've looked around more and had a better interest rate. I didn't think their overall organization was as good as you would expect.
Working with Liberty has been very good. The lady we worked with was very experienced. She would help us even on weekends.
Maria, Thank you for taking the time to share your Liberty experience with others. We’re happy that you enjoyed working with us!
Original review: July 22, 2016
Our daughter who helps us with our business was concerned about our future, so recommend Liberty to us. We went to talk to them and we were very pleased. Working with the loan officer was very pleasant. My husband, my daughter, and I were very well received, and we understood exactly what we were going to do. The guidance was very good! Plus, the owner of the company was a very agreeable and kind person - we really like and trust him. He was the one that was explaining to us what we were going to do, so he was very important in our decision. Liberty saw our situation and offered us what we needed and we got it, so we're very satisfied.
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Thank you, James! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the service that you needed.
Original review: July 18, 2016
I needed money so I did a reverse mortgage with Liberty Home Equity Solutions. The people that helped me were very nice about it. They answered all the questions that I had and they were very good with discussing options with me.
Dean, We’re delighted to read your feedback about Liberty! Thank you for taking time to share your positive experience.
Original review: July 16, 2016
The rep from Liberty was the second person I sat down with and I was satisfied about understanding everything. We discussed different options and everything’s good. I have no problem with anything. I’d recommend Liberty to a friend.
Karen, Thank you for taking the time to share your Liberty experience with others. We’re happy that you enjoyed working with us!
Original review: July 12, 2016
A friend of mine recommended Liberty Home Equity Solutions and introduced me to Bob, one of their loan officers. He was great and on top of everything. He answered all my questions and was genuinely caring and very helpful. Liberty gave me a ton of information, and they were very thorough. It was a great experience. It went very well, and in fact, of all the loans and refinancing I've done, it was one of the best.
Great feedback, Terry! We genuinely appreciate it and we’re glad to hear that you’re happy with your experience working with Liberty.
Original review: July 3, 2016
I felt better and more comfortable doing a reverse mortgage. I did some searching and went with a company, and then compared them to Liberty. Liberty by far was the best. They worked with me a lot better than the other one. I trust Liberty. Their rep answered all my questions. I slept on it since I wanted to make the right move, and then, I got back with them. The rep was very patient. She stayed with me and reassured everything was going to be fine, which turned out that way. It's a simple process, but the other company I went through didn’t follow up and made comments that didn’t sound right. Liberty was true blue all the way. Their follow-up was within hours, they kept me informed all the way through it, and I'm very happy.
A reverse mortgage was right for us at that time. When we called Liberty, they told us about everything and how it would go. We thought that was good information so we went with them. The loan officer told us what to do and explained everything to us in a simple way. She was great. Their guidance helped us out a lot. We love Liberty so far.
We owned our place but our current income is very low and doesn’t support a loan. My initial contact with Liberty's loan officer made me go with them. He was very responsive, very personable, and knowledgeable. He followed up, answered questions, and was a hands-on guy. We did get another bid from another company, got into the negotiations of the fees but the rates were better with Liberty. It was also a reason we went with them and we had a very good experience.
I’m 91 years old and my wife is 63. I bought a couple of equities for her. I chose a reverse mortgage to get out of the mortgage that we had. I’ve been setting up her retirement so she’ll have an income for the rest of her life when I pass away. I selected a company that had the best possible deal or the lowest amount of money that I would have to give up. They were going to pay off my mortgage. A couple of the reverse mortgage people I spoke to had fees that amount to $8,000 to $10,000 and Liberty had fees that were much less at about $5,000 only. Eric, the officer I had, was very good and was absolutely professional. He called us and kept us up-to-date right up to the last minute. He provided me with all the information I needed and the rates that I thought I would get, so I was quite happy with it. I had the best experience of all with my home mortgage provider.
I’m a banker myself, and I reached out to a friend of mine who was a residential mortgage banker. He then referred me to Steve who works for Liberty Home Equity. He was very responsive and knowledgeable. I went through it a couple of years ago, but I didn’t close the deal because we’re a little apprehensive because of the information that was out on reverse mortgages. But eventually, I learned a lot more and then Steve helped me out too. I was very well-informed with the things I needed to know and it's not as complicated as it used to be. It was a very pleasant experience.
I was on the internet looking into a reverse mortgage and we saw an opportunity to make our entire life a little bit easier for us and upgrade the house we lived in and do some things we needed to do but didn’t have the money. I did the estimate thing online and Liberty Home contacted me. The original experience was a little disorganized. The company that has bought the mortgage was pretty awful and they're not easy to deal with at all. Liberty Home was great that they went out of their way to overcome problems that we kept running into and managed to get the thing done. They were very thorough and upfront when discussing my options.
A reverse mortgage worked best for what my father-in-law's needs are. I interviewed three companies and liked Equity Home Solutions the best. l enjoyed the conversation I had with Dan, their loan officer, too. I know my father-in-law is not that pleased. From what I understand, the guys who were sent out to do the signing have to go back out because some things were not done properly. I also understand that the checks were misspelled, so it's gonna be questionable if their bank will allow them to deposit it. The appraisal process took two weeks which is a long time because the appraiser got sick. I know in my business, as I'm a loan officer as well, that I would've had another appraiser do it. The experience didn’t go as smoothly as we had anticipated.
I'm almost 70 years old and on a fixed income. I wanted extra income per month which would do me well, and I went with Liberty Home Equity Solutions because it has the total loan cost. Also, they were less high end and they assured that if I have questions in the future, they would be resolved by my loan rep without shutting me off to the servicing department all the time. Colleen, the loan rep that I had, was excellent. She answered on the tip of her tongue and she always took my calls. Also, the processing agent Yvonne was great.
The only option I had was getting a home equity loan and then I would have to make a monthly payment. So, the reverse mortgage was my choice, although I don't like the financial terms. There's compound interest that can never be found in a home equity loan. Also, I can no longer deduct my annual mortgage interest. That's a $3500 deduction I can no longer take. Unlike Liberty, AAG gave me a big runaround. Also, these companies jimmy around with the closing cost but effectively they're all the same. They may give what looks like a deal on closing cost or they may waive their loan fee but they make it up. Nothing's free and they just jack up the interest rate.
I've had a good experience with Liberty Home Equity Solutions. I've been borderline needing a reverse mortgage for quite a while. I’ve been running out of my retirement money and I still hold a mortgage on the house. Liberty called me and their loan officer was very good and very proficient. However, they did an appraisal on my property and I wanted to find out who would I see to get a copy of it. I called them and left a message but they didn’t answer.
I like the reverse mortgage idea. There's nothing to pay back, so we either sell the house or kick the bucket. Liberty Home offered us a better service. Their loan officer was very helpful from the start and answered our questions. Everything was explained very good. We had some problems later on but things are running according to schedule.
I was looking for a reverse mortgage company online. I checked a few out and most of them didn't do them for mobile homes which I have and that's how I got Liberty. The loan officers were very nice and very thorough during the discussion of my options. Peggy took over after Doug gave up on the whole thing. Because it got really involved, I had to have some extra work done and Peggy was very helpful.
My home and property have been fully paid for. I’m 81 years old with a rather small income and I decided that it was silly to sit here in this home that was totally paid for and not being able to utilize the quality amount that would make my life easier. I got a reverse mortgage with Liberty because I was impressed by the information that I received from the gentleman who contacted me from their office. He’s very forthcoming. Any time I had a question, it was answered promptly. I found nothing that I was informed about which was not as he had said it would be. I found him a rather engaging personality. I’m also getting a statement faithfully once every month in regard to the policy, how much credit I have, and how much of the total amount involved was. And I have had no problem with any questions that I may have when I contact anybody in regard to this loan. I’m perfectly happy with Liberty.
I had already done reverse mortgage research. But the agent that I was working with was super informative. There was not a question I could ask him that he didn't know the answer to immediately. He told me what to expect during each step of the process. He went over all of the paperwork with me, page by page over the phone. He would check on me whenever I had the appraiser come out. The interviews that I had to go through with FHA were super easy, because I already knew everything that they had to tell me. It's like he took my hand and walk me through it. I didn't feel like I was doing this alone.
Liberty Home Equity Solutions sent me a chart of what I can expect if my home was appraised for certain amounts for the reverse mortgage. I gave them a guess on what my appraisal was, and they hit it right on the button. Kurt, my loans officer, was extremely helpful and easy to talk to. It was easy to get through the program and they explained all the things I have to undergo, and one of them is to take the course from FHA. My wife and I made an easy decision to take that course, and we did it.
We talked to a lawyer on the radio and we didn't get responses right away, but we were assigned a counselor. We asked the counselor who we could go through with reverse mortgage, and one of them was Liberty. Since they were local, we chose them. Our loan officer was extremely professional, very informative, beyond reasonable expectation and helped us progress. The guidance received was excellent. She went into great detail with everything that we either asked or information that she had to give us. If your mortgage is paid off, a reverse mortgage is a very good way to go.
With a reverse mortgage, I can use the money as I don't have any heirs. I've tried two others before and I wasn't satisfied with their offer. Then Liberty did a good job and I'm pleased with their loan officer.
I checked online about several of the companies as well as followed up from TV ads. First I got a phone call right away after signing up for information online, and follow up wasn't so swift with a couple of other companies that I was checking. Liberty followed through pretty much right away when I began inquiring, and as I checked on it, it seemed a good company. The loan officer was excellent and really helpful. Anytime I called, he had answers to questions and would call me back to make sure I understood and directed me to the right steps, so working with him was a fairly painless process. Plus, the guidance was very good. Furthermore, I was getting the information each time I needed it right away. I would recommend Liberty.
We are retired and chose to go with a reverse mortgage. Liberty Home Equity Solutions, Inc. responded the fastest. Everything was done over the phone and online and everything worked out really well. Their guidance was good.
Don, Thank you for taking the time to share your Liberty experience with others. We’re happy that you enjoyed working with us!
Original review: Sept. 28, 2016
We were looking to free up some equity in the house so that my wife and I could do things. We made an appointment with Liberty, and a rep came out. We talked and he made everything sound good. He was really informative and polite. He explained everything that we didn't understand in detail when he had to. He took care of us and we're happy with his service.
Everything went fine with Liberty. I went with them because John, the loan officer who handled my mortgage, was very close by when I was looking for reverse mortgage deals. He’s great. He and I hit it off pretty good. He's very personable and knowledgeable. He even had some personal experiences to share with me, too, and that was good.
I was pleased and pleasantly surprised at the ease of applying and receiving a reverse mortgage from Liberty Mutual. They covered all the bases and helped us work through the paperwork and the consultations. I really believe it went so smoothly because of the local agent that sat down with us each step of the way.
I wanted to eliminate some payments. I found 2 reverse mortgage providers on the internet and I didn't like the presentation of the other one, so I brought my business to Liberty. Everything was satisfactory.
Michele LernerMortgage & Real Estate Contributing Editor
Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.
More about Michele→
Formerly known as Genworth Financial Home Equity Access, Inc., Liberty Home Equity Solutions, Inc. has been helping senior citizens gain financial independence and security through Home Equity Conversion Mortgages (HECMs) for almost a decade. They are a direct lender and are licensed in all 50 states. Liberty currently does not offer consumer-direct retail lending in Utah, but they do in every other state.
- No up-front lender fees: Liberty does not charge any up-front lender fees. Any processing and loan fees are financed into the mortgage itself instead.
- Homeowner resources: Liberty’s website has many resources for homeowners to review to help them decide if a reverse mortgage is right for them. Resources include: HUD counseling, reverse mortgage pros and cons and a checklist of eligibility and requirements for applicants.
- Free 2-step calculator: Use Liberty’s free 2-step calculator on their website and within 30 seconds receive a free rate comparison, an available cash estimate and a downloadable handbook delivered to your email.
- Iron Clad Guarantee: Liberty’s Iron Clad Guarantee promises to deliver fair and competitive pricing, loan closing within 60 days of the date they receive your loan application and HUD Counseling Certificate, live customer service between 9 am and 5 pm PST, an online loan application, protection of your personal information and the promise that you can always change your mind or stop the process any time before your loan is funded.
- Pricing promise and closing commitment: Liberty guarantees they will match or beat a competitor’s pricing, and they will give you a $100 VISA gift card if they are unable to do so. They are also committed to closing quickly and efficiently and will give you a $500 credit toward your closing costs if they fail to close your loan within 60 days.
- Best for Seniors who want a fast reverse mortgage process.
Liberty Home Equity Solutions, Inc. Company Profile
- Company Name:
- Liberty Home Equity Solutions