Liberty Reverse Mortgage Reviews

I'm 73 and a retired person. And it's terrible to live with the amount of money that I receive from my retirement check. I only make $1200 a month and that is not enough. I saw reverse mortgage in a TV program and saw its benefits. So I called the number they gave to me and quite a few companies had called me. I ended up working with Liberty Home Equity Solutions and I would recommend them.

Liberty is a good company and they were willing to work with me. Their reps were pleasant and helpful and the guidance I got from them was good.

I was totally blank on the whole process of reverse mortgage but the Liberty Home rep was excellent. I had to wait a couple of weeks for them to locate an appraiser to schedule but they finally got one.

Everybody says that Liberty’s fees are high and I understand most of them. I made regular traditional loans for a savings and loaned one of my arrears so I know there are fees involved and I knew what I was getting into. The whole process took two months to complete and in general, everybody from Liberty was very knowledgeable. Their lending officer was really good, very nice and very professional. She came out and was very helpful. She always answered the phone when she could and it's too bad she couldn't stay with it throughout.

I was in the office of my money marketer guy that deals with all my finances and we were thinking of a solution to try to get me more money in my home equity because none of my kids needed help and I needed some cash. He looked up some online and the first one was Liberty's name, so I called and the first girl I got on the phone, Kelly, was so sweet and great. So I stayed there 'cause my money marketer guy told me the companies are all the same. They're run by HUD. I own my home and I could have gotten an equity loan, but I would have to pay the loan off.

I went online and started looking for reverse mortgages and learning about them when I ran across Liberty Equity. They picked me up off the internet search and contacted me. I got to talking to them, doing research and I was very impressed with their professional approach. They gave me answers to a lot of questions that I would never have thought to ask. I dealt with Michael and he did an outstanding job of walking me through the process and helping me understand things. The other lenders I talked to were high pressure and turned me off. But with Liberty, there was no pressure and I had a very good overall experience. I was very impressed with everyone I talked to and would definitely recommend it to some friends.

I did my homework and found out that Liberty has great reviews on Better Business Bureau. Getting a reverse mortgage was the easiest to do for us. I'm not going to put my mom in a nursing home, so I'm getting care for her at the house she owns. The loan officer had been in contact with me more than once a week. Plus, they really worked with me on the appointments. If I couldn't get back to them at a certain time, they worked with me on when I could get back with them. They were really personable and friendly. Plus, they really cared about what was going on in my household and how fast I needed to get this done. If anybody had to do a reverse mortgage, I would recommend them.

Doing a reverse mortgage was the best alternative and I knew of Liberty through Ocwen. I figured it had to be something that would be recommended since Ocwen was associated with it and the reps were very knowledgeable. My experience with Liberty was exceptional. Any questions I had were easily answered right away. I wasn't given a runaround of any kind and when they said they will do something, they did it right away.

I was trying to live on social security but it didn't work until I got my retirement benefits. Because of my back, I had to retire early so all I had was social security and it was too hard to try to live on that. There weren't any other options and I needed money at that time. I didn't deal with any other providers. They all look about the same to me. But Liberty Home Equity Solutions’ guidance was very good. I really enjoyed working with Eric, my loan adviser. He was really helpful, friendly, and knowledgeable. With Liberty Home Equity Solutions, everything went a lot smoother and quicker than I thought it would.

I had been doing research on reverse mortgages. There was one other company that had a better rating than Liberty Home Equity Solutions but I got upset with them. We were going at it real good. They had a notary come over to my house but when she saw the work that I'm still finishing up on the rest of my house, she called these people out in California and told them that my whole house is a mess. That I'm doing a lot of reconstruction in there and not to give me the loan. That blew me to the roof and I threw them out of my house so then I called Liberty.

I was happy with everything that Liberty did. I'm old and we didn't have enough on my wife's and my Social Security, so I needed some more income. Liberty's loan officers are very polite, and I had a good experience with all of them. They were timely and everything was done on the schedule that they said it would be.

I put in my phone number in a website when I searched for reverse mortgages and Liberty called me. They had excellent reps and they responded very quickly to any questions I had. They called me back when they said they would and arranged the process so that I understood it and that went quickly and smoothly. They walked me through everything, gave me the information and they let me make the decisions. I was very satisfied and would recommend Liberty to others. The experience was very straightforward and they were polite and helpful.

I was looking online and Liberty was one of the top 10. I'm on a fixed income and I needed some repairs done in my house. I also wanted to pay off the cremation for my wife and myself so when we die, the kids don’t owe anything. So, I got a reverse mortgage. The loan officer was excellent. They were upfront and I got the $10,000 the way I wanted to start with so I could get things paid off. Everything went smooth and I'd recommend Liberty very highly.

I was dealing with some people that were going through the process of a reverse mortgage, and I wanted to try it out as well. I tried talking to one of Liberty's representatives and started telling them what I was going through with the other company. He told me that it doesn't work that way and if I give him a chance, they would be upfront with me, not hide anything or lie to me. It went along really well.

My financial advisor informed me of Liberty and he said that he had a good experience with them. Reverse mortgage is the way I had thought home equity operated and I like it better with how it was set up and the advantages it provided. We dealt with Jim and also had contact with his assistant and they were very attentive to our needs. We had very good interactions and I feel very positive with the guidance I received. My wife asked more questions than I did, but they were very responsive and addressed both our concerns quickly. The whole process took less than a month, which wasn’t long.

When we were retiring, we looked at reverse mortgages and decided to go with Liberty. Some emergency things came up, so we applied for advancements. I called Liberty back, they gave me the agent, and he explained more to me than the others have. There was even one who told us a new way that they do the process and we found out that he wasn't from Liberty. The people from Liberty were more courteous and I got more information from them. Their rep called us and kept us informed and the process took less than three months to complete.

My husband was just diagnosed with cancer. We knew that his treatment would be expensive, so we went down to HUD in Denver, Colorado to apply for a reverse mortgage. We got all the details, applied there and they sent it to Liberty. When I refinanced, I wanted to stay with them because they were very good to me. They were very professional, helpful and polite. Angie, the young lady I spoke with, took me through the pros and cons. We spoke so much that it was personal. I felt one on one with her.

I was thinking about selling, leasing or renting out my property, and it was less expensive and lesser headache to go with a reverse mortgage so it was the best way to go. Liberty Home was the only one that called and I was very satisfied and comfortable with them. Everybody was very nice. They answered every question I had and their guidance was very good. My loan officer was very knowledgeable and friendly, always knew what he was talking about and gave me straight answers. The appraiser took longer time than it was supposed to but I had a very good experience overall.

The person from Liberty that I dealt with went out of her way to be helpful right off the bat. She was civil, friendly and professional. Plus, she can answer any question. When you're first getting into it, it's very confusing. She made a point in making an appointment, calling me back, and taking a full hour to explain everything to me on an initial proposal. She made sure I understood what was going on regarding the interest rates and what the rules were. Also, I initially picked three companies. One local, AAG, and Liberty. I told everybody to give me their best price upfront. The other two companies played games while Liberty didn't.

It's been a very good experience and Liberty has been very helpful. They returned my phone call when I sent them an email, while the other ones just sent me a letter. I'm 82 years old and my savings are getting low. When I retired, I thought we could get by with $100,000 in addition to our Social Security and two retirement plans. However, we wanted to keep the standard of living we had when I was working. Their loan officers were right there to answer all my questions. As I went along, I didn't have any problems. Plus, everybody has been very good and responsive. I couldn't have asked for better service.

The information I got from the Liberty rep I talked to on the phone was reasonable and logical, and he was very nice, so I decided to do a reverse mortgage. He answered all my questions and asked me questions that made sense. It worked out fine for me so far.

Our original reverse mortgage a few years ago went through another company which was sold to Liberty Home Equity Solutions. Since we already had it, we decided to go back for a second time and I’m okay going with Liberty. I went with a reverse mortgage for extra money to pay some bills. The loan officers were very good and the process went as they said it would. They stayed in contact with me and let me know what was going on so it worked out great! It was quick and easy and Liberty Home Equity Solutions did a great job.

My wife is going to be 65 in March so we figured that we needed to do something now. We needed to get some things paid off since we’re getting behind and it was bothering me. I’m retired and there’s not enough money to live on so I went for a reverse mortgage. Liberty was efficient and everything went fast. I got good answers from them right away and they sent Jeff out here. He explained everything to us and it sounded good. The loan officer was very nice and she took us through the process but I’m still confused since there were so much paperwork. There was a lot of stuff that we had to read and sign, but that was okay. However, I hate to have people go over and over on certain things but I have some memory problems and if they would have slowed down and tried to explain the whole process a bit more, it would have been better. Still, the process was in the two-month frame and we were satisfied.

The Liberty loan officer I was working with named Tom was one of the loveliest and knowledgeable people I've ever met. He was extraordinarily wonderful and I wound up becoming very fond of him. I liked him very much because he was very courteous, kind, and patient. And he was absolutely the only reason that I stayed with Liberty. We started the process with Liberty in January and finished it last month. I would never recommend anybody to work with Liberty. I wouldn't even recommend them to somebody who I really despised. I've never met a slower and a more poorly organized and poorly processing company. I was supposed to move from Thomas to another person and I didn't like the guy that they had me assigned with. So, I told Tom I was only going to do it through him. And if it hadn't been for Tom, I would have been out of there four months ago. I never want anything more to do with Liberty as long as I live.

Our stockbroker told us that we put enough money into the house. Now, it's the turn for the house to give us some money back. He says a reverse mortgage is the best way to do it and recommended Liberty. We've been waiting for years and so far, what he had said has been very good. The interactions with the loan officer and their guidance in making our reverse mortgage decisions were very good. They were able to answer all of the questions we had and it made it a little easier since it's a stretch going into it whether we really want to do a reverse mortgage.

I had a reverse mortgage on my other house a number of years ago with a guy, and he was also the one who told me about Liberty Homes. I sold my other house and I purchased a house four years ago. I'm 83 and I just have my Social Security check to live on. I wanted to be able to remain in this house, but I needed insulation and a few other things done, so having a reverse mortgage was the way I could manage that and it would work for me. The interaction with the Liberty loan officer went very well and the guidance I received was fine. They gave me the information I needed and I was satisfied with my experience with them.

I had tried a regular mortgage previously and then I got laid off. It’s very difficult to find a job at my age and I decided to retire early. That’s when I took the idea of getting the reverse mortgage to help me. Liberty Home Equity Solutions gave the most information, it was very detailed and I felt comfortable after reading their information as opposed to several others that I read. After reading Liberty’s page and talking to Richard, the rep I spoke with, it was fantastic. He was very responsive, very customer service friendly and gave me some websites to research because I had a lot of questions. He said that he didn't want me to just think down some of the products and that I should find out things, too. I had previously dealt with other providers and they didn't even come close to Richard's customer service. He was above and beyond. That was helpful for me to make my decision and they appeared to be my best option.

I wanted to not have a house payment. So, I talked to several reverse mortgage providers and I liked the sales agent from Liberty Home Equity Solutions who explained what reverse mortgages are, what they do and how it would benefit me or not benefit me. She also gave me the ins and outs of both sides which I appreciated.

Liberty Home’s website was easy to navigate. The process was also easy because they led me step-by-step to everything we needed to do. Liberty Home answered all my questions. They were very helpful and right spot on everything. Also, Liberty has wonderful representatives. They told me exactly what was going happen and it happened. They constantly kept me abreast of what was going on and communication was wonderful! I’m very satisfied with Liberty Home and I would highly recommend them to all my friends.

The Liberty representative was very helpful. He kept in touch with me even when we were waiting for the county to make up their mind if they're going to give me a tax exemption or not. It took a long time for them to decide, and he still checked every week to make sure everything was going okay. I had too many bills to pay off and I was able to pay off four of them because of Liberty. I had to dig up a lot of papers and but Liberty made the whole experience easy. They kept me encouraged and I appreciated everything they did. They were all very nice, and I have recommended them to other people.

I spoke with a gentleman about getting a reverse mortgage and he had some experience with Liberty Home Equity Solutions and he recommended them. The turnaround was fast and took less than a month. I got exactly what I wanted out of it. The fee structure seemed fine and was in line with everybody else’s. It worked out well and I was very pleased with the whole process. All my questions and concerns got answered quickly and things went the way I was told they would go. There were no wrinkles in the process, which is unusual in a mortgage. I would definitely recommend to a friend.

I retired last month and we were having cash flow issues so we thought a reverse mortgage would be a good way to pay off the mortgage and solve that issue plus access our equity funds without losing ownership. We did a comparison shopping on the interest rates and the amount of money we can access on the first year. Liberty Home Equity Solutions had a local contact number and they honored their guarantee to meet other competitors without any questions. That was a very painless process and we felt as good a deal as we could possibly have gotten.

Reverse mortgage was a good thing for us to do and it was something that my husband and I talked about for some time. We also see the ads all the time. Everybody in Liberty Home was courteous and nice but my husband talked to Donnell a bit on the phone. They were helpful in trying to move things along as I knew it would be a process. It was not surprising that the process took a long time but I wished it would have gone faster. There was a problem though since we bought and own a solar in the house so when the first appraiser came out, he told us that he can’t do it because he didn’t have any account to compare. So, Liberty had another appraiser come out and that caused a week delay in the process.

I chose the reverse mortgage so I didn't have to make my mortgage payment and to bring up some cash, and Liberty Home Equity Solutions was recommended by an acquaintance. Everyone there was excellent, friendly, professional, and knowledgeable. The fees were competitive. The loan officer Yvette was considerate and I recommend the sales associate Jena that I worked with because she did a great job too. Everybody was considerate and always available.

We're 70 years old and we don't owe anything on our house so I talked to Liberty Home for a reverse mortgage. I had a friend who went through Liberty, so I took her recommendation. Liberty's representative was very willing, accommodating and very available. Our overall experience was excellent. And if a friend wants a reverse mortgage, I'd tell him to go to Liberty.

Two years ago, I was looking into doing a reverse mortgage because we were almost finished paying our house off and I wanted to be able to use some money but did not want to have a big loan payment that I had to pay. I found Liberty Home Equity Solutions online and the company was in Sacramento which was closer to where I am. They sounded like they would be able to proceed and find out whether or not we would qualify for it. We got a reverse mortgage in 2015 then we recently redid that. When something happens to me and my husband, the house is going to my son and my granddaughter. But at that point, it would have to be sold regardless because neither one of them would want to necessarily move and live here. So it made more sense to not have payments and then to do a refinance.

I got a reverse mortgage from Liberty Home. I had an existing home equity loan with them, which I thought might expedite things, but it didn't. And although the loan officer, Dan, answered our questions at the time of the closing, he was very difficult to work with. It seemed like everything else was more important to him than this loan with us. He had to go and watch the eclipse and then he went off to his kids in England. It was a very poor experience mostly because of his lack of attention. The company is fine and their concept is good, but they need to work with somebody besides Dan.

There was an advertisement on TV about AAG and I went to the computer and put that in as I wanted information. I was then contacted by Liberty Mutual and we got hooked on it. I was opposed to the commissions that were on top of the loan and Liberty didn’t charge interest on the fees for initiating the loan which was considerable. I got $4,000 for writing up doing what they were supposed to do and that's outrageous. But everybody has got to make money in return. I started to listen to the person I spoke to at Liberty, as I have the same reason why they were doing it. He was very knowledgeable and considerate. Everything fell into place for me so I went with them. If they couldn't answer my question, they would ask and call somebody, then I would talk to them, and so any questions I had were fully answered ahead of time.

Our mortgage company sold our contract to Liberty Home Equity Solutions. I have spoken with them on the phone and they were very nice. They have also worked with us throughout the process and kept us updated. The only thing that upset my husband and me was that they didn’t tell us that the interest rates might go up. We felt like we got scammed on that one. Although it was said on the paper that our interest rates could go up anytime they want. So, it could be really costly. Other than that, I’d recommend them.

My husband and I always owned our own home and I'm currently in a house built by my husband and sons. But my husband passed away and now it's just me with my social security income. We really didn't have a savings account because everything went into the house and whatever we needed. I had talked to other people about a reverse mortgage but never went through the procedures. My son's friend gave him some information and he talked about it with someone he got in touch with. From there on, my son searched whatever had to be done and I trusted his judgment.

Liberty's salespeople were very courteous, but I would not recommend the company because they screwed me over. They charged me over $5,000 to finance a $4,300 loan and they took four months to close it. It was outrageous. Every time I turned around, there was another delay and they kept adding it up. They got an appraiser for the property who didn’t show up when she was supposed to. She showed up a couple of weeks later. When she'd get something on a Friday, she should have turned it in on a Monday but she didn’t turn it in for weeks. And then she found a couple of things that needed to be done but when I got them done, I had to wait for her to get back.

I looked up reverse mortgages on the internet and learned about Liberty Home Equity Solutions. I’m glad we chose the reverse mortgage. The process was fine and the loan officer was extremely busy at the time when it was getting ready to close. I've had a couple of things that I've gotten refunds on when they were processing the loan and recording it. I got a check in the mail today for $87 and I got another one a couple of days ago for $15. It said it was overcharged on recording. I used to work for a savings and loan and I didn't realize it cost so much now to record something.

I wanted to retire and went for a reverse mortgage with Liberty Home Equity Solutions, Inc. I came across it online and investigated. Liberty was the first one who called and I decided to go with them. It was great working with their reps. They were very courteous, very knowledgeable and very friendly. I started the process at the beginning of September and it was over in October. Everything went very smoothly and it’s over so we’re very happy.

So far, it’s been going well with Liberty. My wife had passed away about three years and three months ago and with that, I had one income come in. I got a reverse mortgage and had a few things done around the house but I'm also paying half of it. I looked at several mortgage providers and Liberty came out to be the best one. Liberty also had a much quicker process than the others and that's what I like.

The guy from Liberty sounded good, and I also had a friend of mine who does legal stuff check the company out, and he said it seemed like a good deal. At first, the process was slow going. Some other stuff came up that we didn't know about but we got it figured out. They had a problem with the surveying so we're just getting started but it's all right. The person I deal with, Eric, would check on me twice a week and keep me updated on what was going on. And another lady, Peggy, made sure I've done things the right way and sent in the right information to them. I'll recommend Liberty.

I am old and the kids all got their own homes, and it made sense having to deal with a reverse mortgage. I started the process with Liberty last year, and it took almost 10 months to finalize all the paperwork. It took so long, but I had no problem when it finally got on the go. I got to call them as well because they didn't send all my papers back. I will recommend them to a friend.

I was reviewing different reverse mortgage companies and I liked the quote I got from Liberty Home Equity Solutions. I was looking for the financial flexibility. The Liberty loan officer was excellent. I have 30 years of experience in the mortgage business so I knew what they were, how they worked, and why I wanted to do one. It's been 60 days since I started and I had all my documents close at hand so it didn’t take too long to finalize the paperwork. It made me happy that I was not trying to sell my house with FHA borrower because they keyed in about 10% lower than what I expected.

The person I talked to at Liberty Home was excellent, but it all went downhill once it was turned over to somebody else who was down the ladder. The person got the loan amount wrong and then there was some refund. The kid who I finished out with wasn’t too bad, but it still took a little bit of me getting angry at him to get the thing done. And I was a little disappointed in how things went. The original loan I did with them was good, but the second time, which we just finished a month ago, wasn’t great.

The people and the service at Liberty were great. My questions were answered and they prodded me along to get things going. They took a lot of money upfront and there was no finagling to try to get something better, but I knew what I was getting and what was happening. I’m going to recommend them, but I would make sure people get their facts.

With our situation and age, a reverse mortgage fits our needs better than anything else. We liked the way Liberty handled everything. Chris, our loan officer, kept us informed of everything as we proceeded and we were extremely satisfied with his working with us directly. That was vital since we've never done the process before. He also lined up all of the notaries to assist us and it went very smoothly. We were confident in the direction that he was assisting us and it was a pleasant experience. We enjoyed working with the staff and they answered all of our questions and were very professional. My only issue is that the process takes quite a while. Other than that, we appreciated Chris' help and his staff.

I picked two reverse mortgage providers and Liberty was one of them. Reading their information and talking to the people was what got me to go with them. Their loan officers were very good. I went through a program, then stopped, talked some more and I decided to go to another one just to understand it and it took me about two years to decide and I’ve been working with Liberty from then. The application took about a month and two weeks to process. They made everything very comfortable for me. They sent the notary to come to the house, sent the papers I had to sign, and told me how to send it through the mail. The way that I was able to do it from my home and have my daughter here was perfect. I’ve had people ask me because there are so many things that they hear about a reverse mortgage. I would recommend Liberty to them. I would tell them that it worked out for me and I’m very satisfied with how Liberty represented everything to me.

About three years ago, our bank referred Ken of Liberty Home Equity Solutions to us and then we talked to him. Although we liked him, we decided we weren't ready to do a reverse mortgage at that time. But I still had his information for when we’re ready. And then we figured now is the time to do it. We're at that age and the property is pretty high.

I spoke with my banker about doing a home equity loan and going through the process and decided that the reverse mortgage was what I needed to do. I worked with Jenna of Liberty Home Equity Solutions and I liked her. She was very informative and helpful. Everything was fine. Jenna was very available for questions or anything that I needed. I found that the government does the HUD deal and it was very general, which is what I know they need to do. It wasn’t specific enough for me so I asked Jenna and got the information from her. I’ve already been transferred to a different mortgage company for processing so my Liberty days were done. But in going through and getting it set up, it worked smoothly. I spoke to Jenna last week and told her that I had no information from anybody of anything and she said that I wouldn’t get anything until December but it would be coming. I’d give Jenna the credit for all of it. She was wonderful.

We were really looking into eliminating our house payment and that’s our first goal. I’m going to retire next year so I really need it to be easy for me. Catherine from Liberty Home Equity Solutions was the lady I called first and everyone that I talked to prior to her was discouraging. They didn’t think that since my wife was younger than me, that a reverse mortgage would even be possible. Catherine was really enthusing and she said that she wanted to check into it. She called me back and said there was a possibility so we went ahead and tried it and it worked out really well. Everything was really comfortable for us with Liberty Home Equity Solutions. Everything was really comfortable for us and there was no issues that came up.

I was short on money and there are some hospital bills that I had to get settled. My cousin gave me some reverse mortgage listings she looked up on the computer and there were five or six outlets that were listed. Liberty had the best quality so I picked them. They've been good. It was a little on the slow side but it's okay. Also, the officers were very good. They called me on an average of once a week and sometimes more often and kept me updated on their end. I was well satisfied. I also felt good about the guidance Liberty has given me.

I decided I wanted a reverse mortgage because my house was almost paid for and I didn’t want to have to pay the balance. I couldn't afford it so I looked into all the particulars and what a reverse mortgage was about. Liberty Home Equity Solutions gave me the best deal and the loan officer was wonderful from the beginning. He was very straightforward, honest and I really appreciated his approach. He answered all of those questions I had. He even came on the day of the closing even if he didn't have to. I would recommend him to anyone.

In our age, a reverse mortgage was what my wife and I were looking for. When I heard about Liberty Home, I thought that it would be good for us at this time in our lives. I had called a couple of other institutions, but Liberty was the first to call us back over other providers. Their loan officer was nice and friendly. She stayed on top of things and kept me aware of everything going on. If she didn’t have answers, she would find it out and get right back to me. I was uneasy because reverse mortgage is still new for a lot of people my age but it took a lot of doubt out of my mind once all my questions were answered. Everything she said was 100 percent true and she gave me some good advice about certain things which worked well. My experience with the loan officer was excellent and enjoyable and this is by far the best experience I’ve had.

Liberty contacted me and the rep who I initially spoke with was awesome. I spent three months talking with her and she was the reason I chose Liberty. However, I was devastated when she left the company for unknown reasons and was anxious too because the rep that I was working with so close was gone. I didn’t have a lot of confidence in what I was doing after that, but I was in so deep so I stayed with it. Then, I dealt with three other people. One was not very personable and acted impatient with me. I didn’t feel comfortable with her. I felt like the communication was lacking and that I was a number. I had to reach out when I was used to being spoiled. But the first gentleman who called me was good and just called me back the other day and I feel better.

I'm 64 years old and I needed cash. I have a condo that's worth a lot and I don't have any heirs to speak of.The rep I dealt with from Liberty Home Equity told me that no matter which company I was going with, I'd be getting the same product and the reason to go with them is personal service. So I got a reverse mortgage from them. The rep stayed on the case and made sure I have all the stuff in. I was guided very well and everybody that I dealt with was on top of it. I closed on the 26th and haven’t got much mail afterwards. It's a complicated thing and sometimes, I simply need one piece of paper with a simple explanation. I have all my closing things but it's a lot to go to. Overall, their service went very well.

If anybody wants to take a reverse mortgage, I will tell them to go to Liberty. The way they presented what it is, how much the estimate and all kinds of information was easy to understand, and they just had a good package all in. As a matter of fact, I also went to another company and their package was not as good. The other provider just called me, explained the package to me and that’s all they did. They contacted me a week later to ask if I could understand it and if I had decided, and I didn’t like the way they did that. With Liberty, the loan officer was so nice and friendly, and it seemed like this deal was for him. He explained all the benefits and details that I should know, took my hand and guided me. Then, he handed me over to another loan officer who took good care of me as well. They were more personable compared to the other provider and they cared about how I feel.

We have a home that we don’t want to sell. We would like to have a line of credit in the event that if something happens to me, my wife would have sufficient money. I did a lot of investigation and the reverse mortgage fits it fine. I’m a retired employee of IBM and our bank was the IBM Credit Union at Boca Raton. I called the mortgage department and asked them if they were in the reverse mortgage business. The manager said no but recommended me to go with Liberty. I looked at five other companies but the cost to me was much less with Liberty. All the others had different kinds of fees.

There was a couple of consumer websites and both of them listed Liberty Home Equity Solutions number one or number two. I had several companies picked out to interview and Liberty was the first company I called. When I interviewed Wade, their financial rep, it was just obvious to me that he knew what he was doing. He was very honest and forthright and I felt very comfortable so I never interviewed anybody else to do it. I liked that he didn't avoid anything when I he answered my questions, even things that might have been construed as negative.

I thought reverse mortgage would be a good idea for me and a friend of mine recommended Liberty Home Equity Solutions. He was getting a reverse with them, and he thought they were good. Their loan officer was very helpful and he had a high level of knowledge. Liberty gave good guidance and explained everything. I just had to get the documents they needed, get everything together and give it to them. That was about it. This process took about four weeks and I was gone for one of those weeks, so everything ground to a halt then. I'd recommend this company to a friend.

I'm retired now and the best way to go in my retirement is to choose a reverse mortgage, which I got primarily to supplement my social security. My lawyer recommended Liberty and communication with them was good. The guidance that I received was good as well. What I had in my mind is what was explained to me. Between the agent that handled my reverse mortgage all the way through to the notary that came over to my home to sign all the paperwork, things were very well done.

We don’t have a loan on our home, so we decided to do a reverse mortgage. I work for Cornerstone Home Lending and I checked with someone in our Underwriting Department to see if our company offered reverse mortgages. They told me that we use two mortgage companies and Liberty Home Equity Solutions was one of those companies, so I called Liberty. The other company did not do loans in Mississippi. I also called AAG and the rep that I talked to there would not give me any information unless I gave him all of our personal information for him to check our credit. But having multiple lenders check my credit would make my credit score go down, so I wouldn't do that.

Liberty's reverse mortgage program was what we wanted and they seemed to be thorough. The loan officer, Daniel, was good. We talked about the program, how it worked and the different options we had in our home. He also called to make sure everything was going well. The whole process took no more than 30 days and it was a lot faster than I thought. We’d done one one time before and it took a long time, which was four months. This time, it's 100% better in all categories.

I was at a point of my life where I don’t think that I have an obligation to leave my kids a big inheritance and I wanted to spend a little of it myself before I leave this world. We asked our bank if they did a reverse mortgage and they said no but they put us in contact with John, a representative of Liberty Home Equity Solutions. Both he and this other young man named James both impressed me tremendously. If I were still hiring people for my company, I’d certainly asked them if they want to do it.

I wanted to stay in my house a bit longer. So when I read about a reverse mortgage, I paid off my mortgage and that freed up my money. I love my house, and I don’t want to give it up yet. Randy from Liberty Home Equity Solutions called me and he was so informative. I was well-pleased with the information he gave and the literature he sent me. I looked into other ones, but they just weren't as informative as he was. Randy and I went over everything and then I had my counseling. After that, we kept faxing back and forth different papers that needed to be gone over and I had to send him. When I got my appraisal, we got back on that and he did as much as he could. It was lower than what I wanted but Randy did as much as he could to get me more money. The process started in August and it took until the end of October to finalize everything which was what I expected because there's a lot to go through and check out.

A reverse mortgage fit my needs and the loan officer that I dealt with at Liberty Home Equity Solutions was interested, very helpful, patient, and informative. It took a couple of months to get everything done as we had some setbacks with the hurricane. Still, I was satisfied with the results and with the representative that worked with me.

I had seen ads about reverse mortgage on TV by other companies but I did not really understand the concept very well until I got a mailer from Liberty Home Equity Solutions. The letter convinced me that I should at least inquire. We made an appointment and the loan officer came out. He explained to me very well how the concept worked which was quite different from what I thought it was. He indicated that he had a lot experience and the conversations suggested he was not faking that so he was a good person to talk to. However, I was still skeptical so after we’ve gone through the process of doing my credit ratings, I invited my son-in-law who was very knowledgeable about finance to come and sit in on the presentation and signing of documents. He was also initially very skeptical but the loan officer was very good and convinced him that this was the thing to do. My son-in-law became not only supportive but enthusiastic about the concept.

Despite my mother-in-law's age and situation she's still working and we wanted to do something to try to help her out. I was looking for a reverse mortgage and I happened to look into some more information about Liberty Home Equity Solutions and I liked everything I saw so I went with them. Our loan officer Anika was really nice, very professional and easy to get hold of. Everyone was very knowledgeable and the process was easy. Everything was good.

Liberty's fees were lower and we refinanced a reverse mortgage through them. Their rep Ron was a very professional and mature gentleman. He was a diamond and it was a smooth ride throughout the whole process. Liberty was ethical and competitive, and it was wonderful working with them.

At the office, a phone call came through for my boss. After he got off the phone, I could tell what it was since I had seen commercials on TV about a reverse mortgage. I called that number back to see what I can find out. I like the fact that with a reverse mortgage, I would not have a mortgage payment and could stay in my house, and not completely retire since I don’t want to ever quit working, it’d probably kill me. But just to make my life a little easier. Carol, my loan officer, was referred to me and I liked talking with her. She was wonderful. Everybody else that I talked with, including Yvette, were good people. Everybody I dealt with handled the situation wonderfully.

I don't have any children or any immediate family that are younger than I am. I needed the money to stay in my home because I was only getting $400 in Social Security and I had used up all the inheritance from my parents. Everybody that I've talked to from Liberty has been crackerjacks as they know their stuff and they can answer any questions that I give. If they couldn't answer the question, they always got somebody else to do that. They were very professional and kind. The young lady that I talked to was very knowledgeable, very polite and very business-like, and I liked her. When I called, she was very calm and she would talk to me. It took about two months for the loan to get processed and for me to get some money but I thought it was pretty fast.

I was interested in a reverse home mortgage and I saw Liberty through the magazine of the AARP. Their rep was good. However, there was a lot of papers to sign. The process was you sign them and then you got three days to look it over. If you find something, you’ve got to call your advisor and talk to him about it. Then if you decide you don’t want it at that time, they’ve already got you hooked because it costs a lot of money to get out of it. I don’t like that procedure.

Liberty was more affordable and I thought a reverse mortgage would be a life-header than other financial institutions because of my age and the fact that I owned a house. The loan officer was very knowledgeable and cordial. It was an excellent experience without a lot of hassles involved and I'd recommend Liberty Home Equity Solutions to anybody.

The first Home Equity Solutions representative I encountered was a real pain in the butt. I didn't like him and I didn't care for him. He would send me an email telling me that he needed certain things done. Then he would call me and contradict what he said in that email. After we got through there he would send me another email adding more stuff. At that time I was recovering from open-heart surgery and I didn't need that kind of crap.

I wanted to get some of my money back out of my home. It was paid for and I'm at a retirement age so I got a reverse mortgage from Liberty Home Equity Solutions. When I started the process with one department, they told me I was approved and that everything was fine. They said they would move me over to another department that would finish up for me. When I went to that department, they told me to have this and that before they could close. But when I got what they needed, they pushed me over to the next department. And when I went to the next department, they said they couldn't close me yet because of this and that. This went on for two months and I ended up going through six different departments. It was frustrating because most of the stuff they asked, they already had.

My brother wasn't convinced that he wanted to do a reverse mortgage but he finally convinced himself that it was something he wanted to pursue. He interviewed a couple of different companies and he commented that he wouldn't buy rat poison from one of those guys. Liberty was the company that he wanted to do the reverse mortgage with and he liked their program better. The loan officer was very helpful and was a straight shooter. My brother liked and trusted the guy. Things went well and my brother was happy that he chose Liberty. Based on that fact, I would tell others to contact Liberty too.

I went online, did some research and talked to Steve from Liberty Home Equity Solutions. I like working with him. He was much easier to work with, a bit more upfront and gave me detailed information that nobody else gave me. He was excellent. The whole process just took a couple of months. I would recommend Steve.

This is the second time I’ve used Liberty Home Equity Solutions. I was very satisfied with it the first time. The second time, I was a little skeptical and I contacted a bank and they offered me a loan program. Then I looked at the Liberty option. I had a financial adviser look at both of the options and we decided that for me, the option for the reverse mortgage was far better than the other option with the bank. Robert, the loan officer, was very responsive. He answered all my questions and remained neutral. He presented the facts very well and told me it was my choice. We got the loan through very quickly, working together as a team. The whole process took no more than four weeks. I was extremely satisfied with the way they closed my mortgage and facilitated the finances into my bank account automatically. I would highly recommend Liberty.

I went to LendingTree and looked for lenders. I was also looking for a bid. Then it was Angie from Liberty who first contacted me and she just felt right compared to others. I decided to get a reverse mortgage from them because the terms and conditions of the interest rate and the closing charges were lower than other companies. Plus, their loan officer Christopher stood out because of our communication. That’s the most important thing in a situation like this - to always be reaching out to the borrower and keeping him abreast of what’s going on.

It was a terrible experience with Liberty. I’m at the point right now where I'm about ready to go talk to my Attorney General and file a complaint. If I have any trouble at all getting my money back and the contractor's money, I’m going to do that. Liberty did not listen to anything that I got to say. They undervalued my home by many thousands of dollars and that’s according to a realtor here in town. I got a lot less which ensured that they get their money back. FHA required that I fix things, but the problem I had with the way Liberty administered it was they held our money back. They made me put the down payment up. They refused to give me the money out of the $18,000 that they withheld from me. When I asked for some of it to pay the contractors upfront, they would not do that. They just refused.

We started doing business with Liberty in July and we closed on the 30th of October. I didn't want to make payments so I went with a reverse mortgage and I've been satisfied with them. The process went right along smoothly. I got enough of what I wanted. I dealt with two different loan officers and the interactions with them went well. One got started and then they passed it over to the lady who stayed with me till it closed. They were easy to get a hold of and they checked in with me about once a week. They did what they said they were going to do. I did it in a timely manner and stayed on the time that they gave me. Liberty is an honest company and everything they said happened. They gave me 200 pages contract and nobody can understand all that. But they made sure that we understood everything including all the rules and regulations and the financial part.

My attorney and friend did our family trust and also our last will and testament. She told us to use Liberty for our reverse mortgage. I took her advice and I'm very happy with it. Liberty answered most of my questions. Every time I called, the person I contacted had all the answers for me and it was reassuring that they knew what they were doing. I asked them what would happen at the end when my wife and I both passed on. They said whatever money we haven’t used after it's all paid off would go into our estate. It would be available and distributed on the basis of our last will and testament. I was very pleased with their customer service, too. They walked me through every step of the way. There were no surprises.

We requested for reverse mortgage estimates from different companies and after we compared, we felt that Liberty Home Equity Solutions offered the best. Liberty sent somebody right away to my home. I didn’t talk to the person over the phone and I liked it more that way. Everything was fine with the loan officer. We talked with our financial adviser and she answered all our questions and concerns.

Liberty's customer service reps have been very helpful. When I make a phone call and leave a message, they're back to me right away. They're very good people to deal with and they're customer-friendly. They also go out their way to do what they can to make you happy. I had to call them one-time and I wasn't sure who I was calling. Within a matter of seconds, they had me transferred to another department and that person helped me.

I clicked something on the internet then I got a call back from Liberty's rep. I really connected with Ron, the person who called and eventually worked with me through the whole process. Our interaction has been wonderful. Liberty's reps were very helpful and I got very good guidance from them. But the process was difficult. I started working on this project almost two years ago and there were certain things that were ridiculous, like not being able to write a check for closing out of our own account because we couldn't prove that the money has been sitting there for over 60 days. But it had nothing to do with the individuals I was working with. They were just following the rules. It was a great experience overall and I’ve told the people involved there that I really appreciated their help.

We’re an elderly couple and a reverse mortgage met our needs better. Liberty seemed to be more on top of things and they gave us a good rate. They were very forthcoming with the information and sent us everything we asked for and more. Their loan officer was very good and very knowledgeable. They laid out all kinds of options for us and did not rush us to making a decision. The process took about five weeks. It took a little bit longer than originally expected because we had a problem with the appraisal and getting the comps but it wasn't their fault. The closing went extremely well and I've been very satisfied.

We obtained a Home Equity Conversion Mortgage from Liberty. Within a few days after the HECM was closed, Liberty sold it to a servicing firm which was Ocwen Financial. It was not a suitable firm when I checked the internet and it was under extreme scrutiny by 30 states. In some cases, it was forbidden from doing new business because of their inexperience, incompetence, and lack of financial backing. Fortunately, we acquired the line of credit with an offer from Liberty for a lower borrowing amount. We are going to close the account with Ocwen because there's no way that we will put our future financial safety net at risk. I will never do business with Liberty again. I was unsatisfactorily stunned by the ultimate outcome.

My brother went through Liberty and I decided to do it, also. I don’t need money right now, but in case I do, it’s nice to know that it’s there. My interaction with the loan officer was very good and he made me feel very comfortable. Chris and Joni were very easy to get along with and they were at my disposal whenever I had a question. Liberty took care of the pitfalls and I had a very amicable and pleasant experience.

I was looking for retirement planning and met with Liberty’s loan officer, Jim. He was very knowledgeable and he's been in the business a long time. He answered my questions and really made me feel at ease about the process. He was fantastic. Liberty was responsive and they were beyond great. We had a great experience with them.

My niece's grandmother went to Liberty and talked highly of them. I retired and I wasn’t making enough money to make it on my own. I went with Liberty, and it was good. The first loan officer was very knowledgeable, but as far as keeping me informed of how things were going, that didn't work. The next loan officer that they gave me was also very knowledgeable and he always kept in contact. He always followed through on everything that was going on until the end. He was very good and I really like him. If he didn't know something, he made sure he found out. If I ask a question and he wasn't sure of it, he went to his supervisor so it was really cool. Even after the loan was over, he still followed through with me. I would definitely recommend Liberty.

My husband and I are both retired and we don’t want to be in the position that either one of us gets sick or we could lose the home. We chose a reverse mortgage for medical reasons. Plus, we have no children or grandchildren to leave our home to. I heard about Liberty from another customer and my interaction with the loan officer was very good. I had a lot of steps that I had to go through and I had to discuss it with Todd, which I have to get the okay. Then they did a bunch of questions so that I knew what I was getting into and all the benefits that come with it and we went on to the next step.

Liberty was very helpful and the people I talked with knew what they were talking about and explained it so well. They were very nice and answered all of my questions. I was very satisfied.

Getting a reverse mortgage seemed to fit what we wanted to do and without a house payment. Liberty was good as far as people are concerned, but it’s a little bit lengthy as far as the documentation. They needed too many documents and they asked me for a profit and loss statement for any outside business I had. I told them I had none but they wanted one anyway so I got a blank and put zeroes all the way down and turned it in. It was ridiculous. Even so, the loan officer who I spoke with was fine and the guidance I received was all right. We knew what we wanted to do, we went through and got the guidance that they require and learned a lot.

The first guy from Liberty who called me was nice, helpful and sweet to me. Casey did a lot of nice things for me and I really appreciated it, so I chose Liberty. I had a processor who was not as good as Casey but he was fine and got the job done. Casey called me one time on Friday to answer a question he knew I would be concerned about over the weekend. He called to let me know after he was already out from work, so I really like the guy and I would recommend him to anybody.

I had some expensive updates to make and with the kind of variable income, I thought a reverse mortgage would be a better solution for me. I’m a member of AMAC and I felt more confident in a company that’s associated with AMAC like Liberty Home Equity Solutions. Their loan officer was very competent and very helpful and discussed my options thoroughly. It was a really good experience including the underwriter who was very good. I would recommend them again. The only snag was that the notary came and she couldn’t address any of the paperwork. That was a big failing on the part of the process.

We got a reverse mortgage because that was the loan that fit our application the best. Liberty did a good job, so we got the reverse mortgage from them. Everything was good with the loan officer we talked to and we were happy with the way things went.

The lady that we've worked with, Mel, bent over backwards to help us with all the different things and got what we needed. We've been working with Liberty since March and then we ended up thinking that our bank also does reverse mortgages so we broke it off a bit, but our bank dropped the ball and couldn't do certain things so we went back to Mel and she worked it out for us. She was very knowledgeable of everything. We'd always go to her whenever there were any questions and she would always have an answer for us. She knew what she was doing. I would definitely recommend Liberty.

I needed some extra cash right now, and because of my age and the equity in the house, I went for a reverse mortgage. I know I can always get back out of it if I want to. I had a shoulder injury and surgery about two years ago and my mother's in very ill health, so I haven't had a chance to even get a part-time job. I have some money coming in from my pension and I thought I could eliminate my mortgage and have a little cash to fix up the house.

I was online and was looking up reverse mortgages. Liberty ended up callinge on top of everything. I got a call all the time from various people apparently in the same office but reiterating what the other one had said and made sure I understood what was going on and asked if I had any questions. They followed up religiously and were really good about it which made me feel like the company was for real and what they were doing was really good work. Everybody was terrific to work wit and everything’s been completed in record time. I was really pleased with that. I appreciate everything they did. Although we had a couple of little bumpy things when they needed some document, it all went very, very smoothly and I'm really glad that I chose them.

I own my house 100%. I have no heirs and I set up reverse mortgage as I'm not going to let the state or county get it when I pass away. I used part of that money to buy my airplane. I did my research and as long I hold house insurance, maintain the property and pay property tax, nobody can seize it. Liberty's preliminary estimate was too high. They said that according to their research, it should be something and the house appraiser came in around $35,000 less and finally got his asking. It was a long process, but Chris was very polite.

I needed a reverse mortgage and a gentleman from Liberty called me and I worked with them. The loan officer answered my questions and we got along well. My experience with Liberty was very good overall.

I liked the agent from Liberty Home Equity who helped me in getting a reverse mortgage. She was wonderful and helpful in every way. Plus, she called me to kept me abreast of what was happening. I had a wonderful experience.

Liberty came with a recommendation and I took it. I felt it was reliable. My husband and I did a reverse mortgage to help my children, and also to save money and get it sooner. Tom from Liberty was very nice and very accommodating. He was very interested in what we were doing and guided us along the way. I was relieved knowing that he took care of everything. He told me what I needed and what they needed. We had no problem whatsoever. It's worked out real well and it was a very pleasant experience.

My husband passed away and I lost his pension so I went for a reverse mortgage with Liberty. The explanation given wasn’t quite clear as to how much money would be available on a yearly basis. I had to get a new roof on the house and I can’t walk so I have a stairlift put in. Those were $20,000 alone plus all the other expenses I had. I used up my $80,000 the first year and I didn’t realize that was all the money I was entitled to. Liberty should explain more clearly how much money is going to be available to us three or five years from now as that is very important. But other than that, everybody was good at Liberty and I would recommend them to others.

I have a friend who was a mortgage lender before she retired, she got a reverse mortgage and recommended it. When we purchased the house 50 years ago, there were asbestos shingles on one side only and we had them all removed as soon as we heard about the problem with them. The man that Liberty Home Equity Solutions sent to do the inspection for repairs wrote down that I had to have an inspection done by an asbestos expert. There wasn’t another shingle anywhere and it was uncalled for. I blame him for it because it cost me $250.

As far as I can see, Liberty is very good and they seemed to be standing up to their word. The lady from Liberty that came up took me over everything. She was very nice and knowledgeable. I would recommend them.

I'm old school. Growing up, I was always told, "Save your money. Own your home when you retire then you'll be set for life." Unfortunately, life is not kind all the time with all the planning and finances. I retired, my wife passed away six months later. I was left with all the unpaid bills, which was much more than I was getting even with my annuity and Social Security. I tried to hang on for a couple of years and make my payments. Other people talked to me and said, "Why don't you come with us, debt relief. You could pay back a quarter of what you borrowed." For me, that wasn't an option. Reverse mortgage is a better option. It's money and I worked for it. This will get me out of debt with all the stuff I have, and I can finally live comfortably and keep my house.

I talked to a friend of mine who’s a realtor and he said he would do some checking, and when he called me back, he recommended Liberty. The representative whom we dealt with was great, pleasant, and answered every question. Everything was fine with him. And I got our personal financial adviser to come over and help on a couple of things and he was very impressed with Liberty's man.

Liberty Home Equity contacted me and the first person I talked to was knowledgeable and personable like I had known him for a long time. He answered all the questions, walked me through all my options and stayed on top of things. He also made all the contacts and all I had to do was just do it. However, they had a transition team and the second person that I dealt with was hard to get a hold of. I left her messages but it was a day or two before I would hear back from her. But other than that, it was all good.

I had heard so much in the past about reverse mortgages and I was really skeptical with many of the companies. But Liberty was recommended by our mortgage company itself, and my loan officer is a fantastic person. He’s very understanding and knowledgeable, and I really appreciate everything that he did and said. We interacted through texts and he was able to answer all my questions and helped me out a lot. I also spoke with a very nice lady who knew what she was talking about. She was in our phone conversations and she really explained things in detail and also took the time to answer questions.

The salesperson from Liberty Home Equity was really good. He did what he said he would do when he said he would do it. He called me about five times over a 6-month period because I didn't have time to deal with it at the time. He returned the phone call right away when I asked him to, and he was very accessible. When it came down to the end, I told him we needed to sit down and talk. I asked if he would look at my house, and he did that. He answered every question we had and every member of his team was Johnny on the spot. Everything was really good.

We love the gentleman we dealt with the whole time. He has a super personality. Some people beat around the bush for things and he doesn't. We signed out the paper and a week later we found the vehicle that we wanted to purchase. We needed the money fast and he worked really, really hard to get it all set up for us and get it into place, so we wouldn't have to finance the vehicle. He was fantastic. We also had some nice people from Liberty when we did the counseling. Everybody that we dealt with was really good and straightforward with us. And we've recommended Liberty to a couple of people.

A reverse mortgage would fit my finances better and Liberty had been doing it for quite a while. Their representatives were really good. The only problem we seemed to have with the whole thing was with the appraisers. They took forever and the process went on for two months. It could be because of my location, but I talked to other banks and they told me they always had trouble with the appraisers everywhere. They don’t give you a timeframe and it takes them a month just to give you a date that might be a month out. Then, they take a couple pictures and don’t really do anything, which was one thing that I noticed.

When the loan officer from Liberty presented the facts, the different programs that I had an option for were very definitive. He was right there to explain any of the details at any particular point in time. However, there were quite a few loopholes in there that could have been tightened up a little, all the way through the whole process. I had a problem with the backroom, the sticklers for detail. I had to send Liberty a written request, which took days to process and transfer to my account, whereas in the past, I’ve had loans with banks where in lieu of doing all of that, I just wrote checks. Liberty makes it very time-consuming to access your funds, which I find very distasteful. Some of that should have been brought out and could have been handled better upfront. It was a tremendous amount of time to process the whole thing. We had to call to find out what our status was repeatedly.

I had a reverse mortgage from Liberty three years ago and I wanted to get caught up on everything I owed but not pay anything or buy anything extra. That way I'd be a little more secure. It got used up and I was able to reapply. It got approved and I talked to my rep a few days ago and he told me that I should be able to get it directly to the bank in a couple of days. I'm hoping as soon as I get out of the hospital, I'm going to go draw it out and put it away in my place. Liberty has been so helpful and great. Customer service was fantastic but it's been slow this time. This has been going on for months.

I looked up Liberty on the Internet and liked the fellow we talked to. He was very easy-going and told us all about the program, with no pressure applied to sign or do anything. We had to call him to tell him to start the process. He was a very nice gentleman and I was pleased with everything.

Reverse mortgage was the best option for me. I’m glad and thankful that someone recommended Liberty Home Equity Solutions to me. I called Liberty to check into their reverse mortgage and I talked with one of their reps, Dave, but he had left the job in a couple of days. Jim, the next rep I talked with, was a nice guy. Both reps explained things about the loan and what it entailed, and they were helpful. They asked me if I needed to know anything and they were able to answer all my questions. If I thought of something after I had hung up, I called them back. They took their time and were always pleasant, and I had a good experience with them. If some people want a reverse mortgage, I would recommend that they use Liberty.

We checked out all the reverse mortgage companies and we liked Liberty. We had three loan officers and most of our interactions went good but some of it were setbacks. They low-balled our appraisal on the home but they thought it was fair so we went on ahead and accepted it. However, it took a long time because of the paperwork and all the setbacks. So, they have to be a little bit more together.

Not knowing anything about reverse mortgages, I checked it out online. My rep was Dan and he called me. He was very informative, pleasant to communicate with and was an honest individual. We were questioned about our budget but they never went into any big detail about our budget. I also had some communication with one other representative who called here and asked questions when we were going through the process for the closing. But when something came up and I asked him a question, he said he was driving and would call back in the afternoon. Four days later, I still had not heard from him and I didn't like that a whole lot.

I had looked at Liberty for a while but I just didn’t do it. And then, I thought that I would start talking to some people. I then met with a Liberty rep and we filled out papers. She thought it was an all-done deal, but I told her that I still have to do other things and that this was just preliminary. But when I got all the information and looked around, I said, "This is definitely better than the rest of them", so I did it.

I inquired from Liberty Home Equity Solutions about a product of theirs and they responded to my questions. I didn't want my children to have to fool with my home when I pass on, so I chose a reverse mortgage. The rep at Liberty that I worked with was a local person, so I went with them. I spoke by telephone with the loan officer in California and he answered any question that I had. The process worked out for me, time-wise. Liberty provided me with the information that I needed and the guidance that I received from them was fine. They were very efficient and they did what they said they were going to do. The only thing was, I was expecting to get some kind of paperwork after the closing, but I did not.

I was very pleased with my experience with Liberty Home Equity Solutions. I went with them because I thought it was the best for my father's situation. The loan officer was very good, informative and helpful. Things went smoothly and I had plenty of help to guide me through.

Liberty Home Equity Solutions was upfront about everything, including both the good and bad points. And I appreciated that. The loan officer was extremely helpful because I had a lot of questions. Her name is Barbara and she answered them all to my satisfaction. And I was surprised at how prompt the process was. I expected it to drag on for several months, but it was just a little over a month from start to finish. They did good follow-up and and did everything they said they were going to do. They also gave me all the information I needed. They were easy to work with and fast moving. I'm happy with them.

We have a person working in the real estate and he recommended us Liberty Home Equity Solutions. We owed too much money with Wells Fargo and the interest was too high. Since both of us are over 65, we decided a reverse mortgage was convenient for us. We called a very nice gentleman and we had all the papers done with him. He was very knowledgeable and professional, and it was very easy for us to understand what he said. They got the paperwork done very fast and we are pleased with them. I would recommend them.

My husband passed away two years ago. Because he was ill for ten years, we used up everything we had saved. And reverse mortgage was the only solution I had. With a regular mortgage, I would have payments and I don’t have enough income for them. My niece has her reverse mortgage through a company and I was online to go to their site but Liberty Home popped up and got it instead.

Working with Liberty was good; it just took a long time. But that was partially because we had to do some repairs to the property and that wasn't their fault. Their loan officer kept us in the loop of what was going on.

I spent a couple of months just going online and opening the door to different companies that did reverse mortgage processing. Then I got overwhelmingly bombarded with calls. One company called me three times a day for weeks. But there came a time when a gentleman called from Liberty and he was very nice and not pushy. So, I told him that I would like some material that will explain what they do, how they do it and what their process is. I never got any more calls but he immediately sent all kinds of information that was presented clearly, and easy to understand. That opened the door for me to deal with them as opposed to the other 30 companies. The fact that he did exactly what I asked him to do with no fuss, muss or argument was one of the first things that set them apart.

We knew about Liberty from the television commercial. A reverse mortgage seemed like the right thing to do and so we called only Liberty. Everything went fine with the loan officer and I’ve received excellent guidance from them.

I had debts and wanted to pay them off. The loan officer who belongs to the BNI did a presentation and I was interested. I asked him questions and that’s how I found out about Liberty. He was courteous and professional. Also, the notary public who came to the house was very knowledgeable. She worked on a mortgage before and she was given some information to sign this, sign that and this is what it is for. If I read all those papers, I would have needed at least half a day, if not a day, so I signed without knowing exactly.

I went with a reverse mortgage was because I wouldn't have to pay it back. I had a good interaction with the loan officer from Liberty and the guidance I got from them regarding my reverse mortgage was okay. I was knowledgeable with my decision. However, they didn't let me know what the by-law was until the day I was sitting down to sign the paperwork and I almost didn't sign because of a couple of things that I didn't know about beforehand.

I looked up for Liberty online and then I contacted Peter, the loan officer. We talked to each other for a year before I decided to go through the process of another loan on a rental property. I liked that there's a cash build up if I didn't take the money right away. I got a reverse mortgage so I'd be able to eat before I pass away. I checked with one another company and Liberty had better pricing and better growth. Peter was knowledgeable, very polite, consistent and I appreciated that. He was patient with me since I'm a detail-oriented person and he answered all my questions. He was also understanding and knew what I was trying to accomplish. He showed me how I could do it and I was confident in what he was telling me.

I was looking online for information about reverse mortgages and there was something about FHA and HUD. I clicked on that and I thought I was going to a government website but as it turned out it was Liberty's website. I didn't realize I was contacting them. So, I might as well find out from them. And they were very helpful. I also checked out two other companies and they all seemed to be about the same. Liberty was a little bit more customer-oriented. And I knew that because it was a federal type program concerning FHA and HUD. So all things being equal, since I have started with Liberty and I was pleased with the people I was working with there, I decided to stay with them.

Liberty Home's representative, Larry **, was really thorough. I went to Liberty to take a clause on a reverse mortgage, and they were good enough for me. The whole process took three weeks and it worked out all right. Everything was done very professionally, too.

I helped my aunt through getting a reverse mortgage with Liberty and I think it was a great experience. I put my aunt's house in the market because she had some medical issues and she had wanted to get out of the house. She went back and forth and my mom agreed to come stay and help her. They told me about the reverse mortgage and I said I'll look into it. If her mortgage was paid, her income would be more than enough for the rest of her bills. I needed to state her property and she has two and a half acres. Plus, she had a lot of stuff. With her age and having emphysema, I know she wanted to stay. Besides being able to sell the house, reverse mortgage was the only other outlet I've never heard of. I never heard of any other advertisements or saw anything else that would be easier to do than getting a reverse mortgage.

My wife and I are both 74 and our home is completely paid for. We looked at all of the mechanics of how reverse mortgage worked and it seemed that it fit our situation and will work to our advantage. I spoke to several reverse mortgage providers and the people at Liberty Home Equity Solutions impressed us. They are professional but also very personal. Jennifer in Houston and also her associate out of Florida were so phenomenal. Jennifer came over to my house, sat down with me and explained the whole thing in great detail. She represented the company fantastically.

We wanted to do a reverse mortgage, put in LendingTree and Liberty was one of the names that came up. We had researched it quite a bit so we knew what we wanted. Liberty’s loan officer was very nice and helpful and all of his team was very helpful. Their level of knowledge seemed to be very good too. We finished the process somewhere between a month and six weeks. We enjoyed working with them.

I liked the way how my conversations with Liberty went better than it did with the others I talked to. One particular guy that I talked to was too pushy so I didn't deal with him. Then I talked to Liberty and their rep was cool. I didn't want to sell my property and I needed the money. So, getting a reverse mortgage was the only option I had, and everything has worked out alright with Liberty.

The biggest selling factor for getting a reverse mortgage was Tom Selleck on TV. He’s a good actor and straight up. If he says it’s okay, then it’s okay. My realtor came out, sat down, and talked to Liberty so I could have a reverse mortgage. The interaction with the loan officer was good. I was not jumping up and down over the appraiser but she cut the appraisal short. I went with Liberty for the price and there's nothing better. Everything was fine and the people there were knowledgeable, very easy to deal with and the atmosphere was very relaxed.

I went on my computer looking for a business that would offer a reverse mortgage. I’m really close to retiring and so I need to have some place to live in between. Liberty came up, I read the background from Liberty online and then I decided to go with them. The loan officer was very helpful, explaining things clearly to me and answering my questions and saying what they’re going to do. Plus, they’re always easy to get a hold of.

A representative of Liberty Home went to the senior center and spoke directly to people that were inquiring about reverse mortgages. He was very knowledgeable and precise. He walked us through the whole process and made it very understandable. As seniors, my husband and I are both in our 70s, and we knew that the bulk of our money was tied up in our house. We had some debts that needed to get cleared up and saw getting a reverse mortgage as a way of making our later years more enriching. It was the right answer for us. We've also had mounting medical bills with my husband's health and it's made our lives a lot easier.

The price of things are going up like crazy and it was getting tighter and harder to get by. I decided it was to my advantage to get a reverse mortgage. I talked to a couple of companies and found them to be like in a really big hurry. They wanted everything over the phone. They weren't ever going to come and see me either and everything was going to be completely impersonal.

I was going to give my property to my sons but they both moved to Florida and left me here in California, so I thought I'd do a reverse mortgage, fix the house up, and buy a new car. I found Liberty Home Equity Solutions on the internet and they were the only ones that called back. The process took three months. It took a little longer than I expected but it was a great experience.

My wife and I were talking about Liberty, and I decided to look it up on the internet. There was one of those little questionnaires and it was like a teaser ad to see if you might qualify for a reverse mortgage. Then about 10 minutes later, I got a phone call from Liberty, which surprised me a little bit but we decided to see where it would go and the more I learned about it, I became more convinced that this was a good deal and it was the way for us to go. Liberty was so easy to deal with that I stuck with them rather than go to one of the larger companies. I found Liberty to be the Goldilocks solution. They were large enough to carry the loan themselves and see it all the way through, but small enough to have somebody who will see it through with you personally and you can call by name. I think that’s important.

I was thinking of getting some stuff out of my house. I called in and Liberty hooked me up with a person in the office in Sacramento. I’m in Oregon but I could get to Sacramento without as much problem as L.A. I had two loan officers which I didn’t like very much. I would have liked to have the same person. But they were pleasant, especially the woman. My husband had just died, and I had other problems going on. She was very empathetic and helpful. Then all of a sudden, a new person called me and I said, “What happened to her?” There was no notice or anything, he just called and said that the person who had been working for me was leaving. I had a good relationship with her and I was fine, and she knew I was going through a lot. She was patient with me and I felt confident in her.

We were going to buy the home owned by my wife's son and do the reverse mortgage at the same time. But we had a bad experience with Senderra Lending on the reverse mortgage. They told us at the very last minute that we couldn't buy from a relative. So, we ended up doing a regular conventional loan to get the house into our name. Then Senderra was going to do the reverse mortgage, but my wife's son said that he wouldn't do the reverse mortgage loan with them. So, I went online and looked up Liberty Home Equity Solutions. They had a good rating, so I called them and talked to their rep, Carol.

I came across Liberty Home Equity Solutions online. Because a reverse mortgage fits my needs, I preferred getting it. I was also concerned to be taken advantage of and I saw that it was backed by the government HUD. I had two different people from Liberty who I worked with. The first person was Amika, the reverse mortgage adviser. She was absolutely fabulous and I was very impressed with her. She was very informative too. She gave me her direct number so I could call her if I had questions, which I did. I was taken in by how positive she was. If I had any doubt, she just took care of everything. She listened to me and my needs, and she cared about how I could get done what I wanted to get done. She was working for the best outcome for me. She's made a difference in my life.

We looked at home loans and HELOCs, but we couldn’t afford additional payments on any of those options. A reverse mortgage seemed to fit our situation better, so we looked for somebody to take it out from and Liberty was the first that really contacted us. And Liberty sounded like a good company to go with. Getting a reverse mortgage is very difficult and I took a long time, but our loan officer helped us through the whole thing. He was there with everything we needed. He was helpful, prompt and responsive to all our requests. I like the fact that he was easy to get a hold of. When I called him, he picked up the phone. If I didn’t call him, he'd called me. When other people took over, they were good too. They made the process as easy as they could, and I appreciated the way they handled it.