Liberty Reverse Mortgage Reviews

I had a very good experience with Liberty. I went through about three other companies, compared prices and the closing cost. Liberty dealt with me very effectively and handled my account very professionally.

We had a very good experience in getting our reverse mortgage with Liberty Home Equity Solutions accomplished. Everything has been fine and we've had no problems. We wanted to do the mortgage so that emergency money would be available to us and we don't have to wait any time. It's a backup.

All the interactions with Liberty were fantastic and much smoother than I expected it to be. Everything was told to us upfront, and things went down just like they said it was gonna go down. I've already recommended them to others.

Reverse mortgage was best suited for our needs and I was impressed with the way Anthony, a loan officer from Liberty Home handled things for us. He's very personable and straightforward. He also answered questions plus made sure that I fully understood what was going on. The guidance from Liberty was very helpful and their presentation was great as well. I would refer people to Liberty.

A reverse mortgage was right for us at that time. When we called Liberty, they told us about everything and how it would go. We thought that was good information so we went with them. The loan officer told us what to do and explained everything to us in a simple way. She was great. Their guidance helped us out a lot. We love Liberty so far.

We owned our place but our current income is very low and doesn’t support a loan. My initial contact with Liberty's loan officer made me go with them. He was very responsive, very personable, and knowledgeable. He followed up, answered questions, and was a hands-on guy. We did get another bid from another company, got into the negotiations of the fees but the rates were better with Liberty. It was also a reason we went with them and we had a very good experience.

We had no house payment and my husband's been sick. His illnesses took everything we had and so the reverse mortgage was the best thing to do. I called a couple of companies and Liberty was the one that stepped up right away and they were very helpful. The first rep I talked to was a woman and she was great. Then I got changed to the one who went with me through the whole thing and it was a young man. I was a little upset at first, but he was very good and on the ball. He tried to work hard for me for different things and I liked him very much. I had a lot of questions and Liberty made me feel comfortable that if I had any more, I could just call them at any time.

I was very impressed with the representative of Liberty Home. He gave me lots of information and I liked the program that was presented. Additionally, I received excellent guidance from them in making my reverse mortgage decisions. I'm very satisfied with the way everything went. It suited my needs at that particular time. I also had a lot of good communication with my loan officer. He was in my court, worked through everything, and was very proficient at what he did. I really enjoyed working with Tony.

My dad needed to get some repairs done and the house was paid off, so we figured that reverse mortgage was the easiest way to go. I liked the people that I spoke with at Liberty Home about the mortgage. The loan officer, Carol, whom we worked with was really nice, very accommodating, and easy to work with. The Liberty guys gave us very helpful guidance in making our decisions and answered any questions that we had.

I am of an age, have had a full work life and decided not to go back to work for the first time in my life. I'm single and have no heirs that need my home, so I thought I might take the opportunity to give me some additional income should I want or need it. That's why I decided to take a reverse mortgage. I compared different companies and I thought Liberty Home has the best plan. The gentleman that I dealt with during preparation and the person who helped me at closing were incredibly wonderful. They were very helpful even after the loan was closed. In today's world, it's impressive. I would definitely give the company accolades. I had an excellent experience with them. Should somebody ask me for a referral, I would definitely refer them to Liberty.

We decided, under the circumstances, that we didn't want a house payment at this point. Liberty Home Equity has guided us very well in making a reverse mortgage decision. Susan was very nice and helpful.

We are in our 80's and we thought a reverse mortgage would be a better thing for us. Then we had to think about it for quite a while because our home is paid for but we need to pay off four debts in which some of them were large and we wanted to do things to our house. We got somebody come in to measure the floor in the entrance and that's how we found out about Liberty. I called and talked to the loan officer and it sounded more promising. She helped us so much, I couldn’t have asked for anybody better. She told me to call her anytime and she always answered my questions. We thought the experience was good and we're very glad we did that. We paid our bills that we wanted to pay off and we got quite a bit of our money left. Now we're looking at improving our house and keeping some for savings. I've also recommended Liberty to others.

The reverse mortgage perfectly fit our financial needs and Liberty's rates were very fair. I liked dealing with their local rep. He was very knowledgeable and helpful and the guidance he gave has been very good.

I’m 91 years old and my wife is 63. I bought a couple of equities for her. I chose a reverse mortgage to get out of the mortgage that we had. I’ve been setting up her retirement so she’ll have an income for the rest of her life when I pass away. I selected a company that had the best possible deal or the lowest amount of money that I would have to give up. They were going to pay off my mortgage. A couple of the reverse mortgage people I spoke to had fees that amount to $8,000 to $10,000 and Liberty had fees that were much less at about $5,000 only. Eric, the officer I had, was very good and was absolutely professional. He called us and kept us up-to-date right up to the last minute. He provided me with all the information I needed and the rates that I thought I would get, so I was quite happy with it. I had the best experience of all with my home mortgage provider.

I went through quite a bit with First Reverse Mortgage only to find out they didn't handle manufactured homes. The man that I worked with there gave me Liberty's name and phone number. I called them and got hooked up with them. They're very good and I've been happy.

I’m a banker myself, and I reached out to a friend of mine who was a residential mortgage banker. He then referred me to Steve who works for Liberty Home Equity. He was very responsive and knowledgeable. I went through it a couple of years ago, but I didn’t close the deal because we’re a little apprehensive because of the information that was out on reverse mortgages. But eventually, I learned a lot more and then Steve helped me out too. I was very well-informed with the things I needed to know and it's not as complicated as it used to be. It was a very pleasant experience.

I was on the internet looking into a reverse mortgage and we saw an opportunity to make our entire life a little bit easier for us and upgrade the house we lived in and do some things we needed to do but didn’t have the money. I did the estimate thing online and Liberty Home contacted me. The original experience was a little disorganized. The company that has bought the mortgage was pretty awful and they're not easy to deal with at all. Liberty Home was great that they went out of their way to overcome problems that we kept running into and managed to get the thing done. They were very thorough and upfront when discussing my options.

A reverse mortgage worked best for what my father-in-law's needs are. I interviewed three companies and liked Equity Home Solutions the best. l enjoyed the conversation I had with Dan, their loan officer, too. I know my father-in-law is not that pleased. From what I understand, the guys who were sent out to do the signing have to go back out because some things were not done properly. I also understand that the checks were misspelled, so it's gonna be questionable if their bank will allow them to deposit it. The appraisal process took two weeks which is a long time because the appraiser got sick. I know in my business, as I'm a loan officer as well, that I would've had another appraiser do it. The experience didn’t go as smoothly as we had anticipated.

I'm almost 70 years old and on a fixed income. I wanted extra income per month which would do me well, and I went with Liberty Home Equity Solutions because it has the total loan cost. Also, they were less high end and they assured that if I have questions in the future, they would be resolved by my loan rep without shutting me off to the servicing department all the time. Colleen, the loan rep that I had, was excellent. She answered on the tip of her tongue and she always took my calls. Also, the processing agent Yvonne was great.

I've had a good experience with Liberty Home Equity Solutions. I've been borderline needing a reverse mortgage for quite a while. I’ve been running out of my retirement money and I still hold a mortgage on the house. Liberty called me and their loan officer was very good and very proficient. However, they did an appraisal on my property and I wanted to find out who would I see to get a copy of it. I called them and left a message but they didn’t answer.

I like the reverse mortgage idea. There's nothing to pay back, so we either sell the house or kick the bucket. Liberty Home offered us a better service. Their loan officer was very helpful from the start and answered our questions. Everything was explained very good. We had some problems later on but things are running according to schedule.

I was looking for a reverse mortgage company online. I checked a few out and most of them didn't do them for mobile homes which I have and that's how I got Liberty. The loan officers were very nice and very thorough during the discussion of my options. Peggy took over after Doug gave up on the whole thing. Because it got really involved, I had to have some extra work done and Peggy was very helpful.

At my age of 63, I own my own home. I thought I could use half of its equity and pay a couple of things off. But I was diagnosed with cancer and I may come across some unexpected bills. So I looked online to see which companies were the most reputable that had good comments from people who previously used their services. Then I found Liberty and Quicken Loans. But I chose Liberty and I’m really glad that I did.

I had already done reverse mortgage research. But the agent that I was working with was super informative. There was not a question I could ask him that he didn't know the answer to immediately. He told me what to expect during each step of the process. He went over all of the paperwork with me, page by page over the phone. He would check on me whenever I had the appraiser come out. The interviews that I had to go through with FHA were super easy, because I already knew everything that they had to tell me. It's like he took my hand and walk me through it. I didn't feel like I was doing this alone.

My home and property have been fully paid for. I’m 81 years old with a rather small income and I decided that it was silly to sit here in this home that was totally paid for and not being able to utilize the quality amount that would make my life easier. I got a reverse mortgage with Liberty because I was impressed by the information that I received from the gentleman who contacted me from their office. He’s very forthcoming. Any time I had a question, it was answered promptly. I found nothing that I was informed about which was not as he had said it would be. I found him a rather engaging personality. I’m also getting a statement faithfully once every month in regard to the policy, how much credit I have, and how much of the total amount involved was. And I have had no problem with any questions that I may have when I contact anybody in regard to this loan. I’m perfectly happy with Liberty.

Liberty Home Equity Solutions sent me a chart of what I can expect if my home was appraised for certain amounts for the reverse mortgage. I gave them a guess on what my appraisal was, and they hit it right on the button. Kurt, my loans officer, was extremely helpful and easy to talk to. It was easy to get through the program and they explained all the things I have to undergo, and one of them is to take the course from FHA. My wife and I made an easy decision to take that course, and we did it.

We talked to a lawyer on the radio and we didn't get responses right away, but we were assigned a counselor. We asked the counselor who we could go through with reverse mortgage, and one of them was Liberty. Since they were local, we chose them. Our loan officer was extremely professional, very informative, beyond reasonable expectation and helped us progress. The guidance received was excellent. She went into great detail with everything that we either asked or information that she had to give us. If your mortgage is paid off, a reverse mortgage is a very good way to go.

With a reverse mortgage, I can use the money as I don't have any heirs. I've tried two others before and I wasn't satisfied with their offer. Then Liberty did a good job and I'm pleased with their loan officer.

I had a reverse mortgage done for my mom and the loan officer of Liberty Home Equity Solutions was very nice, helpful, and thorough in their explanation. It was a very good experience with them and they did a good job. But I have one criticism about them though. They were supposed to let me know when the loan closed and no one contacted me. It was already a done deal when I called them and found out it had happened. But I wasn’t the one on the loan so I could see how that happens. I spoke to them and they said there was an oversight.

I checked online about several of the companies as well as followed up from TV ads. First I got a phone call right away after signing up for information online, and follow up wasn't so swift with a couple of other companies that I was checking. Liberty followed through pretty much right away when I began inquiring, and as I checked on it, it seemed a good company. The loan officer was excellent and really helpful. Anytime I called, he had answers to questions and would call me back to make sure I understood and directed me to the right steps, so working with him was a fairly painless process. Plus, the guidance was very good. Furthermore, I was getting the information each time I needed it right away. I would recommend Liberty.

A reverse mortgage fits my situation much better. I looked at another company but Liberty’s program seemed better. The loan officer was very helpful and attentive. It was a very satisfactory experience. I have no complaints whatsoever and I'll definitely recommend them.

I am retired and have a limited Social Security. My home was paid for, so that was my line of equity. I felt pressured with other companies that I talked to. Then I felt that Liberty Mutual was right for me. I spoke with David and he was awesome, patient, excellent, and pretty much is the reason I went with them. He answered all the questions I asked and as soon as I was in contact with him, I received information in the mail the next day and it went pretty smooth from there. He was very informative and guided me what was the best, being that I am single and doing this on my own. Once I’d made the decision, they had somebody come to my home and we signed the papers. Everything went quickly without any problems and I was very happy with the end result.

I am an older person and I didn't want to move into a condo. I wanted to keep my house, and then my husband died about a year ago. He left me some insurance, but not a lot. I needed to do some work to keep the house open. I saw an ad about Liberty and I talked to a man named Randall. He was very nice and even-tempered. We ran into some problems over the course of six months and he didn't get upset. There were times when I was going to call it quits and he kept me focused.

We are retired and chose to go with a reverse mortgage. Liberty Home Equity Solutions, Inc. responded the fastest. Everything was done over the phone and online and everything worked out really well. Their guidance was good.

I wish I hadn’t chosen the reverse mortgage, now that I know the complete thing. I talked to a Liberty representative and he told me to pay the interest and it will keep me at $50,000. I'm paying on that and I don’t want it being $100,000 in two years. But it compounds again and again. If I have to move out, I don’t want my $600,000 house to be worth $100,000 all of a sudden. It’s something that I wish I hadn’t have done. I like the money but I have gotten a few things done. No matter what you do, you can’t ever get caught up. I've put in my $240 and then Liberty said that I gotta do more and then, “No”. I’m ready to send back the rest of the money. I thought I could only pay interest and the mortgage cost per month.

We were looking to free up some equity in the house so that my wife and I could do things. We made an appointment with Liberty, and a rep came out. We talked and he made everything sound good. He was really informative and polite. He explained everything that we didn't understand in detail when he had to. He took care of us and we're happy with his service.

With a reverse mortgage, I liked that my house was not in jeopardy if something happened and I couldn’t pay the loan back. Liberty had a local person here and she was nice. She did her best to lecture and we were informed with lots of information. The experience went real well and smoothly, and she did what she had to do so that worked out great.

I wouldn't take a loan out just to repay it so I got a reverse mortgage. I decided to go with Liberty because they had somebody local I could talk to mostly, and I was pleased with that experience. Their rep spent some time with us here at the house, went over all the documents and it was excellent. I was satisfied with the service and would recommend them.

We budgeted before my retirement and we thought it would be fine but the last couple of years, we've realized that our savings would not be good enough as we got older. We are still paying a mortgage which really worried us. Our mortgage was already at a very good rate so we knew we couldn't improve on that very much. We looked at other ways of solving our worries. We read an article online then did a very basic application to have some more information on reverse mortgages. After that, we were contacted by Ron from Liberty Solutions. He explained to us exactly what a reverse mortgage involves.

Everything went fine with Liberty. I went with them because John, the loan officer who handled my mortgage, was very close by when I was looking for reverse mortgage deals. He’s great. He and I hit it off pretty good. He's very personable and knowledgeable. He even had some personal experiences to share with me, too, and that was good.

I was pleased and pleasantly surprised at the ease of applying and receiving a reverse mortgage from Liberty Mutual. They covered all the bases and helped us work through the paperwork and the consultations. I really believe it went so smoothly because of the local agent that sat down with us each step of the way.

I wanted to eliminate some payments. I found 2 reverse mortgage providers on the internet and I didn't like the presentation of the other one, so I brought my business to Liberty. Everything was satisfactory.

Loan called in. Repairs approved early Aug. Told by repair dept waiting on HUD. Servicing dept told me waiting on repairs dept. Rebecca said she would rush this along and promised to call me back with an hour. Never called me back!!!

My experience with Liberty and my agent Steve ** was completely satisfactory. Steve was always proactive in his approach to the mechanics of this loan and my particular cash concerns. He was thoughtful and thorough. Cheers for Steve.

I went with a reverse mortgage because I wanted to take an early retirement. There was an equity bank that had a reverse mortgage but I didn’t go with them because there was a lot of money I had to pay out of pocket which I didn’t have at the time. Liberty was next on the list so I went with that. I didn’t want to spend the time going through a whole list of providers because I wanted to get things settled as I wanted to retire at 62. Their loan officer was a big help through the whole process.

To get rid of my monthly house payment, I went for a reverse mortgage. I called Liberty for information and they called me back. Their loan officer was very helpful and pretty cool. Liberty did what I wanted them to do.

The persons who handled the process of getting the reverse mortgage were nothing but very friendly and professional. All questions were answered to our satisfaction. Mr. Kurt ** and Miss Jennifer ** were very accommodating through the entire process. The phone calls and emails were very appreciated. They had our best interest at heart.

I contacted Liberty through their Website. The process was the easiest and quickest mortgage loan experience I ever had. Liberty people are professional, pleasant, and great to work with. The entire process took only one month to complete.

Very professional and easy to work with. Always answered my questions and explained things so that I could understand. Responded to my email and calls very quickly. A great company to work with.

I have only compliments for everyone associated with my loan. From the first contact through closing, everyone did everything they could to make sure I was satisfied and all my questions were promptly answered.

I went online and looked up various providers of the service and talked to three of them. I got different bids but Liberty won. The loan officer was very cooperative and aggressive in terms of trying to win a business. She would come back to me to make sure that I wasn't making a decision before she had an opportunity to respond or react to anything I may have seen or gotten from the other folks that I was working with. There were some complexities but everything went very well. Though I was surprised when I got a notification that my account has been moved to another company, I was warned upfront that could happen. Too bad I'm not with them anymore. The overall experience was good and I'd recommend them.

A lady from Liberty contacted me several months earlier about a reverse mortgage. I wasn't interested at that time, but we had such a nice conversation on the phone so when I was ready, I contacted her again. She was very reassuring during the couple of phone calls and few emails we had. She understood my situation and when I hesitated on something. She wasn't pushy in any way and she was very patient with me. She laid out the options beautifully to me and made sure I understood everything. I felt very comfortable with her.

I thought that getting a reverse mortgage would be the handiest over other products because I'd have some extra money. So I got one from Liberty and I went with them because their ratings were pretty good on the internet. The guidance that I got was very educational, there were things I didn’t realize that reverse mortgages incorporated.

I started with a different company but there were a few things that had to be straightened out and I felt like I was doing all the work while they just sat back and told me to get information or asked how soon I can get something done. If I was doing all the work, why was I paying them a commission? Then I tried Liberty and the first gentleman I got, Randall, worked with me very nicely and helped get things in place. However, I got some problems with my mortgage and hit a dead end with Bank of America. Then Randall just finally told me that maybe I should get out of the house. I got really sick and upset about this. I'm 70 years old and I'm trying to stay in the house and fix it up.

The Liberty Home Equity representative who came to our house was excellent and his service was outstanding. He brought his own mortgage closure which was seamless and excellent. Their sales process was more than smooth. It's better than getting a mortgage. Like all other people, we have our doubts, but once we got done talking with him, we were pretty well sold that this was a legitimate deal. And it’s good for us because we’re 69 and we don’t intend on owning a house. They’ve done a great job.

I decided a reverse mortgage would be good because my credit was not good. I had no job and I only had my social security, so refinancing was out. We had to move fast ‘cause I didn’t want to lose the house or get behind. The rep of Liberty was very good about it. He got everything done very quickly and we flipped it to a reverse mortgage in time that I didn’t have any problems. They provided me with a lot of counselling and they were very nice and were always available by phone.

We were living on Social Security and so we began to look at the various reverse mortgage companies, and Liberty Solutions really worked closely with us and explained things very well and got things going. We were pleased with the way they did things. At the same time, we had tried AIG and they were so pushy and their figures just weren't even comparable, compared to Liberty Solutions.

I learned most of my options online before I talked to Liberty Home Equity. However, they screwed me on my appraisal.

I have a daughter who is in real estate and she helped us decide to go with Liberty. The loan officer was not as knowledgeable as he should have been. I'm not unhappy that I did what I did, but I probably should've looked around more and had a better interest rate. I didn't think their overall organization was as good as you would expect.

At the time, I felt that reverse mortgage was something that would be good. Liberty was the one that the guy who started the whole thing chose for me. The guidance I received from the loan officer was fine. But the only thing I'm not happy with is how much the interest is. It's just ridiculous. If I had known that the interest was going to be that high, and the accumulation of interest in four months would be over $6,000 which is a lot of money, I wouldn't have done it. I wish I had done a little more research into it because the interest is a lot and I don't recall anyone telling me that.

My experience with Liberty Home Equity has been okay so far. However, I wasn’t totally informed about the money that was held back. I didn’t know so much money would be taken out as a backup. At first, I was told when I was going over the paperwork that it was for paying taxes. But then I heard something else. Now I’m not sure what the real reason is. Other than that, there was no problem.

I wanted a reverse mortgage and Liberty had good rates, but their service was always very slow. And I wasn't happy with the amount my house appraised for. When I got a suitable appraisal, they ignored me without any explanation, so I'm seriously thinking of refinancing again.

Working with Liberty has been very good. The lady we worked with was very experienced. She would help us even on weekends.

Our daughter who helps us with our business was concerned about our future, so recommend Liberty to us. We went to talk to them and we were very pleased. Working with the loan officer was very pleasant. My husband, my daughter, and I were very well received, and we understood exactly what we were going to do. The guidance was very good! Plus, the owner of the company was a very agreeable and kind person - we really like and trust him. He was the one that was explaining to us what we were going to do, so he was very important in our decision. Liberty saw our situation and offered us what we needed and we got it, so we're very satisfied.

I needed money so I did a reverse mortgage with Liberty Home Equity Solutions. The people that helped me were very nice about it. They answered all the questions that I had and they were very good with discussing options with me.

The rep from Liberty was the second person I sat down with and I was satisfied about understanding everything. We discussed different options and everything’s good. I have no problem with anything. I’d recommend Liberty to a friend.

Reverse mortgage was part of my retirement plan and Liberty was referred by my son because he works with them. Their rep was excellent, nice, timely and very efficient. There were so many misconceptions about reverse mortgages so Liberty required the counselling services that the Federal government requires and that went very well. They guided me through that excellently. I would advise other people to do the same and I think people need to be educated more about it.

A friend of mine recommended Liberty Home Equity Solutions and introduced me to Bob, one of their loan officers. He was great and on top of everything. He answered all my questions and was genuinely caring and very helpful. Liberty gave me a ton of information, and they were very thorough. It was a great experience. It went very well, and in fact, of all the loans and refinancing I've done, it was one of the best.

I felt better and more comfortable doing a reverse mortgage. I did some searching and went with a company, and then compared them to Liberty. Liberty by far was the best. They worked with me a lot better than the other one. I trust Liberty. Their rep answered all my questions. I slept on it since I wanted to make the right move, and then, I got back with them. The rep was very patient. She stayed with me and reassured everything was going to be fine, which turned out that way. It's a simple process, but the other company I went through didn’t follow up and made comments that didn’t sound right. Liberty was true blue all the way. Their follow-up was within hours, they kept me informed all the way through it, and I'm very happy.