Zales Reviews

The manager did know how to charge me, he had to ask another associate for assistance. I came to pick up my wife new wedding band i purchased from this Zales in Little Rock, AR at store # 1491 days before for my wife. When she went to get the ring sized Tim/associate manager ask for help when I came to pick up the ring ask my wife how much the ring cost and even went to another associate to ask if it was silver or gold and the associate told Tim it was 10K gold. I believe these questions shouldn't be ask my wife because the ring was a gift and she shouldn't even know how much I paid for the ring.

My fiance bought my engagement ring from here. Unfortunately the ring was not a right fit. As soon as we got back we dropped it off to be RESIZED. Waited patiently for two weeks to finally be able to to wear my engagement ring that everyone has been asking to see. I receive a call from Zales Monday for a sales report to excitedly tell me that THEY DESTROYED MY RING BEYOND REPAIR. IT WENT IN FOR A RESIZE. Completely distraught because I just lost the most sentimental thing I possessed I hang up with her because who wants to sob to a lady who was way to happy to you your ENGAGEMENT RING IS GONE.

I recently bought two items: a cuff bracelet and a pair of diamond earrings with screw backs. I drove 30 minutes to my closest store and they could not adjust the bracelet. Told me they had to send it in. Four weeks. I said no. How can you adjust a cuff to my wrist if I don’t sent my wrist in w bracelet? Can cut off arm now can I. Within four months, a crew back fell off. Probably my fault. Went on line to order a replacement. I was told to go into store. I called to make sure they had and I was told yes. So, I drove 30 minutes and they told me they did not have replacement backs. I told them I had called the day before. Then she suddenly remembered: they had replacement backs. Well, none fit. Then she told me I would have to send earrings in for a “custom-made back. Would take 2 weeks and I would have to pick up at store. No mail directly to me. No estimate.

So I ordered an engagement ring to propose to the love of my life. I had them ship it to my local Zales in order to keep it a secret. I had family flying in, reserved the finest restaurant for the special occasion. I received an email that my order had been delivered to the store, but I had not gotten any notification to come and pick it up. I tried calling my local store numerous times and no one ever answered. Finally, I was able to get someone on the phone and I was told that it's not there and they don't know what to tell me....."Call wherever you ordered it from" is what I was told. So I called the official number for Zales. Spoke with a representative that told me that the ring was sent to Macy's instead of my local Zales, but she would have their e-commerce people call me right away and they would get another ring overnighted and she was marking it as "High Priority" so they would know to get back to me quickly. Hours go by and nothing!

After purchasing my diamond engagement and wedding rings from Zales over ten years ago I’ve had them cleaned and serviced every year. Today they said I was a couple of months late for my cleaning and service and they said I voided my contract and they would no longer service the rings as detailed in their contract. They fail to understand the spirit of the contract and the cleaning that actually brings in customers. I will no longer buy from Zales. Extremely dumb business sense.

I bought a wedding band covered in diamonds. THE DIMAONDS KEEP FALLING OUT OF THE RING! Poor quality. I bought the insurance. It will only cover the 120.00 repair for each missing stone IF you take the ring back to the store EVERY 6 MONTHS OR A RING CHECK! No one has time for this. My last repair cost me $120.00. I will never shop there again. THERE IS NO MORE GOOD CRAFTMENSHIP!!

I bought a necklace around 221.00 cash. I wanted to return it, get my cash back and go purchase a different necklace at their sister store. I have my receipt that showed all the proof. They said they couldn't because they had no cash. I called 2 other stores and got same answer. I think they are scamming people about returns and forcing customers to purchase from them and keep the money. I even called corporate and got blown off. This company screws over their customers. Go anywhere else to buy jewelry, they are so overpriced!!! Also beware, they try to sell poor quality items for high price.

Dear Zales Corporate Team, I am writing to formally raise concerns regarding both refund disclosure practices and sales conduct at your Chandler Fashion Center, Arizona location. At the time of purchase, I was informed that I could return the item if I was not satisfied. However, I was not clearly advised prior to payment that cash refunds over $500 would not be issued at the point of return and would instead be processed and mailed by check, potentially taking up to 21 days or longer. A delayed refund of this length is a material term of the transaction and should be clearly communicated before payment is accepted so customers can make an informed decision.

On 2/23/26, I went to the Zales outlet to pick up my ring that had to be resized. The store employee Alex, was the gentleman who greeted me with a smile. Having had an awful morning, Alex was so kind, professional, and made me forget about the issues that transpired early in the day! Thank you, Alex, for making me smile!

I went to North Park Mall to have my ring checked and cleaned. I met Trystan and Fatima. I received outstanding customer service. They were both very friendly and helpful. I would recommend this store for your jewelry needs.