Consumer Complaints and Reviews
Be aware when you purchase financing. Zales does not have a tool that lets you make a recurring payment, so you have to pay each month online. I believe it will be very convenient for them if you forget as they will charge you the full interest for your purchase.
AVOID ZALES AT ALL COST! (Peoria, IL Store Experience) I own several service oriented businesses and I can say with 100% certainty that this store has the worst customer service I have ever witnessed. I can only conclude from this experience that Zales is a heartless and mindless organization. My wife went to the store last week with my two young sons to get her ring checked and cleaned. While she was there she mentioned to the store manager that she needed the Diamond Bond paperwork printed off again as we moved a little over a year ago and it might have gotten misplaced.
The store manager told my wife that is against store policy and that if we don't have that paperwork there is no guarantee that the expensive set would be covered if a diamond fell out. My wife replied letting her know she used to work there at the store and they printed those out all the time. The store manager told her that it has never happened and that my wife was wrong and an idiot.
My wife said "this is BS" and the store manager said she was going to call Mall security. Please keep in mind my wife is under 120 lbs and had my two young sons with her. She didn't raise her voice or make any threats. My wife left and called me from the parking lot in tears from the way she was treated. I had to leave work to drive onsite and I went in to the store myself. The store manager and district manager were there at the time of my arrival. I mentioned to both of them who I was and that my wife had just been in and was mistreated.
They both said that they would not print off any original Diamond Bond paperwork with the original number. They would only print off an extended diamond bond form that would reset the policy, but with no coverage guarantee. I questioned this again and was firm with my expectations to no avail. I had them clean the ring and while that was going on I turned my discussion to the store manager that was incredibly rude to my wife.
I told her I did not appreciate her trying to call mall security on my wife and let her know I am still quite well connected to various police officers if she really wants to get someone else involved. She said my wife used the word BS in front of customers and I let her know the last time I checked it wasn't illegal to do that nor was it a crime. She walked away and wouldn't even look in my direction again.
Once I left the store I called corporate and I explained my situation. The customer service rep checked the policy and when she came back on the phone let me know that the store manager was incorrect on her understanding of the policy. She put me on hold and reached out to the district store manager to notify them that they need to print out the original paperwork. Then she picked up my line again to notify me that the store manager would reach out to me when the paperwork was ready. I told the customer service rep I still wanted to talk to the district manager for the way my wife was treated.
Now here comes the district manager experience. She called within a few days and leaves a message for me to call her. I am a busy person with my companies so I call her back on the following Monday which is today 2/20/17. I left her a voicemail and she called me back. When I answered I jumped right into my frustration with the experience. I didn't yell and I did not cuss at her even one time. I gave an accurate account of what transpired and instead of following the most basic golden rule of service where you admit your mistakes she does not. She claims that neither her nor I were there so we don't really know what happened. Which is essentially calling my wife a liar. She offers no apology and says that her manager was upset with that situation as well and that she has never had issues in the past with those types of experiences.
I'm nearly dumbfounded by the lack of understanding who the heck you work for in this engagement. I let her know that I will make it a point of going out of my way to make sure their sales are affected. She asked what she can do and I said "you can send my wife a written apology" which she offered maybe a phone call from the store manager which I had no interest in scheduling since this person was nothing but horrifically rude. I let the district manager know I have several other peers that have had awful service experiences within the last few years at the Peoria Zales as well which she didn't seem interested in hearing about.
To top off that conversation the district manager mentions the customer service person was wrong and if you read the paperwork it says that is the policy. Which I countered that "They don't look at the same paperwork as you do?" She said "I don't know what they look at." I said "Aren't you the same corporation and it's the same document?" No answer. She knows that I am now on a quest to make sure everyone is informed to avoid this plague they call Zales. The principle of this matter is beyond frustrating.
I bought a new wedding ring the end of Nov. 2016 & it had to be resized. As of today's date (2/17/27) I still haven't been able to wear the ring because it has never been sized right. It is still uncomfortable to wear and has to be resized again. Every time I get it sized it doesn't fit right and it takes at least 2 weeks or more to get it back! I am very frustrated with this since now I can't even return it since it past the 60 day limit. I don't want the ring anymore but it cost me over $400!! So I guess I have to keep it, but I hate the fact that I have to wait so long to get it right. Also I received a birthstone ring for Valentine's and it too big!! Just can't win! So now I have 2 expensive and special rings from Zales that I am not wearing that don't fit...
My husband and I went to the Philadelphia Premium Outlets to shop at Zales jewelry store. We purchased them in Oct 2016 and we left for our trip on Dec 15th 2016. We then renewed our vows. We did so on the 16th of Dec 2016. My husband worn the ring for 15 days and then realized a diamond fell out. When we arrived home a month later we contacted the store. They said come in and we will take care of it. I drove 30 mins to the store and wasted a hour and a half to find that the ring is defective, the gold was flaking. They had one in the showcase that they inspected and found that it also showed signs of flaking. I was told, 1st, they would special order a ring. Please keep in mind the sentimental value has been lost. I had really no option but to say okay.
I then asked for some compensation due to the fact they did not inspect the ring before taking my money, and my special occasion had been spoiled due to their lack of expertise. Plus we still have no ring. I filed a complaint with Consumer Affairs or whatever they call their customer resolution department, then the district manager called me said I should pick a new ring out, different style since there is obviously a defect with the workmanship of the ring. So I found one that would match my ring. It had good ratings and then was told it was way more money than I paid for the ring that I purchased. Which is funny they gave me those fake discounts which made the ring cheaper, WHATEVER. Bottom line this company cares only about the sale and only the sale. Customer service is horrible and arrogant. Last time for us.
I am upset about the new Zales prime time TV ad. I have been a customer since 1978. I have always used Zales as my Jewelry store. I have pursued many pieces of Jewelry, but after seeing the new campaign ad for trying to attract new consumers I will NEVER use this company again. I do not want Gay lesbian ads shoved into my home on prime TV making it seem to be the norm. This is not what I want my growing family to see. I am proud to say that I still believe in family values that are and have been taught from the Bible. I still believe that God made a Man and then a woman for his companion. God never made Eve to be with another woman. He wants a man to be with a woman to populate the Earth and spread the gospel. I know the values of a family has gotten completely out of control, but I always thought Zales built their company in 1924 on values, morals and RESPECT for the American family.
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I would give them no stars if I could. I ordered a ring online and the website guaranteed shipping by valentine's day. They shipped from Texas to NY the day before while I live in california. When I called they told me they would overnight it for free. When it didn't come in the next day I called again. They said they gave me the wrong tracking and I would have to wait. Now I get to tell my girlfriend I don't have her present. They then guaranteed it would be here within 24 hours without even knowing where it is. Hopefully the third guarantee is the charm.
I was shopping for a Valentine's gift. ZALES advertises 2 day shipping. After I order I am informed the item will take 10 days to arrive. I call and cancel the order. I am told I would receive a email confirming my phone conversation. I call back a 2nd time same ** Lies. I have not received a confirmation of my phone conversation. Then to make matters worse I click the link to email them. I receive a notification that the email does not exist. I am going to contact my credit card company because it appears they are complete SCAM ARTIST. Stay away from this COMPANY. The cancellation # they gave me was **.
After viewing your current ad campaign, I will never even consider doing business with you. I resent having the Gay, Lesbian or any other alternative sexual relationship being shown to my kids on prime time tv. You are not going to force this minority view to me and make it seem normal. I really hate the fact that you find it necessary to pander. Good luck and may you only serve the market that you are aiming for!
My boyfriend has been contacting Zales since late December (after Christmas) for a return label. The charm I received as a gift broke the second day I wore it. It is the last day of January and I've yet to receive my return label. He's spoken with numerous people, on several occasions and they still insist on mailing me a label, rather than emailing me a return label. I don't want the JUNK charm that I've been left with. Thieves. I don't have my order # handy as the person who gave me the gift has that information.
It's not just a coincidence that Zales has received millions of one star bad reviews and I'm going to add another just in case it helps someone in their decision for shopping Big Box stores!! The jewelry will never be worth the money you pay but IF you plan to buy a piece for whatever reason, remember you're buying it for a reason but its retail, you rarely get paid more than what you paid. But why does the customer service or customer satisfaction not matter at all? It's a shame that so many people have gotten screwed! Lighten up Zales! Karma is a, you know what! If a jewelry store's success has anything to do with their online rating and horrible negative customer feedback, then hopefully we'll start seeing more Kirkland locations instead! ;-)
SO HERE'S MY STORY... My boyfriend and I went into a Zales store to look at jewelry. I gave him jewelry as a Christmas gift idea for me so we went in. I wasn't sure if I wanted a ring, bracelet, necklace, etc. A day or two later I went online to check out their selection of watches for my boyfriend. Ended up splurging a little more so bought him a nice watch to seal the holiday. Turns out, he already had one. He was aware he could exchange it in 60 days. After asking about the status of the watch, he advised that he found another one on the website that he'd like to exchange it for. I asked him to see the receipt myself and clarified it says, "Jewelry has a 60 day return policy, watches only 30 days." OOOPS! It was 10 days later than the policy typically allows but surely they'll be fine if a customer is exchanging a brand new watch for a more expensive watch, not counting we have all original packaging and required items all together with it.
Ended up calling Zales customer service a littler later in the evening so maybe that was partially the problem. The girl seemed like she just wanted to go home and could care less about providing customer service so stayed pleasant and patient. After all, I'm at home and she was having to work and deal with me. Wasn't sure why I was on hold for almost 8 minutes; seemed fairly cut and dry. You either want repeat business so will extend an exchange/return for scenarios involving customer exchanges especially when it still falls within your 60 day jewelry return time period... OR you don't because you really don't care. That's Zales!
She did apologize for the long hold period and said she asked approval from a couple different higher ups and they all turned it down. I asked if anyone told her why no if I'm going to exchange it for another product?? And she said they didn't say. So I will not ever buy from them again nor will I ever recommend Zales! They do not deserve to make money off of people by trickery or deceit! Just do your research!
I enjoyed shopping at Zales and was treated fairly. The clerks were friendly and helpful while being able understand what I was looking for rather than only trying to sell me something. This is a problem for me in some jewelry stores, especially larger ones!
I went in the Zales store looking for a ring while I was away for military training and was happily greeted and shown several rings. Settling on a $5,000 ring and being told I had a short time to return them if need be. The unthinkable happened pushing me just two days over my time frame to return them. In taking them back to the store I was denied and given the cold shoulder suggesting selling them to a pawnshop. In taking them in to see what would be offered I was told the actual value of the set (unworn) was $1,300... infuriated I called the corporate office and was told it was against company policy to return them. I cannot stress enough to absolutely pass this store up and continue looking elsewhere. This is the textbook example of taking your money and running despite the situation. In no way shape or form would I EVER suggest someone even giving them the satisfaction of seeing them walk through the door. Absolutely disgusted with Zales.
If I could rate this store with a zero, I would!!! My husband purchased a necklace at the Roosevelt Field Mall, Garden City, New York store. The experience we had involving misinformation, inconsistent responses, and outright rudeness was appalling. My husband chose a beautiful necklace and before completing the transaction, he asked about the return/exchange policy, just in case I wasn't happy with his choice. He paid in cash because as this was a gift, he did not want me to see the cost on our credit card bill.
The salesperson who sold him the necklace informed him that it could be exchanged or returned for a full refund within 30 days (apparently the return policy for this piece of jewelry is 60 days as we were able to see on the receipt printed after the transaction was completed, but that verbal misinformation at the point of sale is not the main source of our complaint). At no time was he informed that a cash payment would not be fully refunded at the time of return, nor is there a sign to that effect posted on the premises.
My husband's taste is nothing if not consistent, as evidenced by the fact that the necklace he purchased is almost identical to one he gave me 10 years ago which I love and still wear often. Therefore, we headed back to the store, a mere 6 hours later, to look to exchange the piece, or return it for a refund. It was at this point that we were informed by the evening salesperson that due to the fact that the purchase price exceeded $200, he could only refund $200 cash at that time and a check for the balance would be issued by a corporate check and mailed to us within 3 weeks. We were understandably upset, as we were in effect being asked to leave the merchandise and walk out with less than half of what he spent and then wait multiple weeks to receive the balance of the refund. We asked to speak with a manager, who told us there was nothing she could do and that the cash return policy is clearly stated on the receipt.
Having no recourse, we proceeded with the return, only to be told at that point by the salesperson that no cash could be refunded at this time because the price exceeded $200, and the entire purchase amount would be received by corporate check in the ensuing weeks. This was contradictory to what he had said moments before. We thereupon complained further to the manager (it was at this point that an uninvolved salesperson laughed at us). The manager determined she would give us the $200 cash refund, telling us she was making a concession to us, and pointing out, once again, that the policy is clearly stated on the receipt.
I have a couple of issues with the language on the receipt the salespeople kept referring to. First of all, the language is cash refunds over $200 will be made by check issued by and sent from corporate office within 21 days. This is ambiguous. I read and interpret this to mean that a cash refund of up to $200 will be made and the balance, if any, over $200 will be by check. The employees, as evidenced, depending on the moment, might interpret it the same, or, might interpret it to mean that any cash purchase totaling more than $200 will not be refunded in cash at all.
Secondly, the fact that customers are not informed (by staff or store signage) of the company's cash return policy until after the purchase is completed and the receipt prints (at which time it is too late) is unjust, unreasonable and disreputable. Additionally, the fact that Zales receives back its merchandise but retains the customer's money, therefore earning interest on money that in effect does not belong to Zales, is most likely illegal and if nothing else, incredibly disgraceful.
My boyfriend and I went on 12-16-16 looking for an emerald ring for me for Christmas. We found one and purchased it w/ cash. Got it home and realized there was something wrong w/ the ring. Took it back and was given another only to find out that the main stone was loose. Called and was told "come back and we will refund your money however you paid for it." Go back to the store for a third time and was told the stone comes like that. I said "the other one didn't." Ok the kicker was "oh sorry. You will have to wait for a check. It say on the receipt anything over 200.00." How would I know that unless I purchased something. Finally got the check on the 14th of January. No wonder they recommend you buy the warranty. Their jewelry is of poor quality and never again will I step foot into a Zales.
Zales is a great store for the uneducated buyer... they prey on them. Lesson learned on my part... I paid 3k for a diamond wedding ring set and 12 yrs later when I want to get rid of it I find it's practically worthless. It makes me sick... but it's my fault for not knowing what to look for when purchasing diamonds. EDUCATE YOURSELF on what to look for in a quality piece. Don't get ripped off!!
I have placed 3 orders since December 16th. The first order was lost and never shipped (mind you that it was a Christmas Gift). Placed a second order and customer service honored $75 in addition to 15%, to only have this order cancelled due to not being in stock, and then I was charged shipping and had customer service argue they could not refund me due to I sent it back. UMMM no I NEVER received anything to send back. I placed a 3rd order to be promised by a supervisor Melissa that this item was indeed in stock to only get an email that it was back ordered.
I called to cancel the 3rd because I am not waiting for 4 weeks. This was initially a gift and the Supervisor Michelle told me she was contacting corporate to get me a resolution, but of course no one has contacted me. And I am well aware that I should have just went into a store but online does offer better deals than in-store does. I just feel this is a horrific experience and would think a company this large would try to at least make it right.
My Husband ordered me a new Bridal Set Rings for Christmas. He asked the jeweler if he ordered it if it would be here before Christmas. The order was put in the 19th and she said yes within five days. Well he has called three times about them and here it is January 3rd and I still don't have my rings. They keep giving us the run around. I will never purchase anything from them again nor will I give anyone a recommendation for this Company. I am a very upset wife and my Anniversary was the 1st and still no rings.
My fiance bought me the most gorgeous engagement ring which was unfortunately stolen. I know that it's my fault for putting my ring in a position to be stolen, but stuff happens. Anyway, my fiance asked for insurance on the ring in case anything should happen to it. They let him walk out of their doors under the assumption that my ring was insured against loss or damage and everything was fine. I tell him my ring was stolen, and he tries to settle things with Zales who told him that my ring was never insured against loss, and that they insured the CREDIT CARD they talked him into. What?? Who insures a credit card? Very sneaky, rude people. Would not recommend to anyone.
I order a pair of diamond earrings on 12/20 for a Christmas gift. It shows 2 day shipping on the website. After I placed the order, I got an email and said the item will need 5-10 business days to process. I immediately call the customer service but nobody pick up the call after waiting for more than 1 hour. Kept call on 12/21~12/23 but all the same. Finally someone pick up the call on 12/26.
Since they missed the Christmas delivery, I asked if they can change the delivery address to my billing address because I am going to leave the place. The CS was very rude and said there is nothing they can do about it. Then I asked to talk to his manager. The manager was a little bit helpful said that they need to contact with the custom made department to double check. I told her to send me an email to give me the status. She agreed. Two days later, still no emails, no updates. I called again on 12/28. This time the CS was SUPER rude. Basically, she just simply tell me there is nothing Zales can do about my order. Be aware, never, never do business with this company.
DO NOT go to the ZALES in the Orange Park Mall in Orange Park, FL. I went in there on November 23, 2016 to drop off my diamond cut 10K gold rope necklace to be repaired. 2 weeks later they called me to let me know it was ready. When I went in to pick it up I was horrified to find out that it was NOT the same necklace that I had initially dropped off. The ONLY thing that was supposed to be fixed was 2 links that had broken on the chain. But, again I was horrified when I saw it because the clasps were smaller than the ones that were on my necklace and they looked like they had been removed and soldered back on. The rope was NOT diamond cut.
When I was trying to find the place they were supposed to fix there was gold flecks flaking off on my fingers and I could see a darker looking metal under the gold. It was a lot lighter in weight than my necklace. When I turned it the links were moving and all loose, plus when I put the necklace on it was rough like sandpaper. The necklace I dropped off to be fixed was my Grandmother's that passed away a few years ago and I'm beyond upset that I got duped out of my necklace. It's crappy! BE WARNED. DO NOT GO HERE!!!
I see a lot of negative reviews on here. Strange that if you are an informed shopper you don't have 99% of these issues. I've bought from Zales.com more than once and have been satisfied with my purchases, including pearls, diamonds, and natural emeralds. Most consumers are poor shoppers.
I purchased a ring for my wife that had Opal stones and within three months the stones had fallen out. Is just outside of the 60 day return policy and I called the customer service and was told to take it to any store and they would fix it only to find out that they don't guarantee their product and that I'm tough out of luck unless I want to pay more money for it. I highly recommend that if you want quality that you go somewhere else. Zales does not care about their customers. This Ring cost me over $300. That's normally 500. It was on sale for a summer special. The manager tell me there's nothing they can do. It seems the company doesn't know what the stores are doing and what customer service is phone line is saying and so they were misleading in both the service and the sales.
The location was in St. Joseph Missouri and the manager became rude and snotty towards me when she found out I was not there to buy, but rather try to get this fixed. She placed the blame on me for making that purchase. That I should have bought just diamonds if I wanted taken care of. When I went to the store originally to make the purchase they did not have the ring in the store to buy and I was encouraged to go online to make my purchase. They did not tell me they did not guarantee their products. I was told if the stones came out they would fix it. I feel I was mislead and duped into buying a product that is second rate only to get me to purchase from Zales. Don't go to Zales. My family won't be going there and my daughter has decided not to purchase her wedding bands there.
So I find out that the wedding rings James got me don't have diamonds. So I go to ZALES The Diamond Store at Park Place Mall. They tell me they are not diamonds and I have to call customer service. So I call customer services and the lady is amazing and says, "I'm sorry for that." She tells me to send the rings back and I'll be refund. All I'll have to do is get a tracking number and as soon as they have that all get my refund. So I put my rings in a box and take them to UPS and get a tracking number. I call them back to give it to them. I get told, "Sorry we can't refund you your money back. It's been too long." I said, "No, you will refund me my money. We don't buy a fake ring so I want my money back. It says 'diamonds' and it's not so refund me." I was told to send back my ring and I'll get refunded.
Now my rings are in the mail on its way back to them and no money. I won't past 2 people to get to the 3rd to say when we get your rings it may or may not make it back to me and no money too. I yelled and told her to give me my money back. I told her customer service is very bad. Why won't you give me my money back on a fake ring. Don't say you are The Diamond Store and my rings have no diamonds. I've been looking ZALES up online and email 8 different people. I've gotten 3 back and will be looking into it. That is the online reviews and it's bad very bad. Don't buy from ZALES??? ZALES The Diamond Store my ass. All I want is my money back so I can get rings on my finger.
Today I went to ZALES at The Tacoma mall. I took my bracelet there for a repair on clasp. That was about 2 months ago... Well when they gave it back to me and it was in worse condition than I gave it to. So then the saleslady said, "Oh ok don't worry. We will send it out super fast and get it right away back to you." So I waited and waited and waited no calls. So then today I went up there and they said, "Oh I'm sorry our jeweler said she will fix it this time but she doesn't ever want to work on this bracelet ever again. It has been a monster for her." I looked at them as if they were crazy and they are and said, "I thought this was a jeweler that fixes things?" And she says, "Well this is what our jeweler WOMAN repair said, she won't deal with this."
I am thinking this place needs to be shut down... Or better yet fire that repair jeweler you have. PLEASE, PLEASE I BEG ANYONE THAT READS THIS TO STAY AWAY from them. I have always and forever gone to Carlson's jewelers on Tacoma 38th street WHICH ARE THE BEST IN THE WEST FAMILY OWNED!!! But since I was at the mall that time I thought I would stop in. I was so so wrong!!!! So now I wait again for hell. How long??? BEWARE!!! Reviews are terrible on this store!!!
First off I wanted to say I love my 4 carat tennis bracelet that was given to me 6 years ago from my husband!! Quality and all... My issue is with repairs. I lost a stone 6 months ago and it was not under a warranty. The repairs, cleaning and checking the integrity of the prongs cost me $315.00. Went to pick it up yesterday and the sales gal took the bracelet out of the bag. Guess what? Another stone is missing!! Really? I thought they checked the settings!?! Of course they are covering it but had I walked out of the store?? What the H? So my conclusion along with you all, No more Zales for us. Can't even upgrade... Stupid. :(
Zales, I have purchased jewelry from you in the past. After viewing a controversial advertisement on the 13th of October you will NEVER receive my business or any family members' business either. -- Disappointed.
My husband had purchased the 3 stone diamond ring from Zales, online, 2 years ago for Christmas. It was the past, present, and future diamond ring. Every time I had it cleaned, it looked cloudy. So after him paying a few hundred dollars for this ring, I finally took it to a personal jeweler, only to find out, they were not diamonds at all. They were white sapphires, and that is why my ring always looked cloudy.
After bringing it into the store, once again they cleaned it, yet it was no different. The manager told me it was my fault because the dirt was getting underneath it. They would not refund our money, not replace my ring. I showed them a ring I bought at Kohl's department store for under $100, and explained that I always wear these rings together on the same finger yet the Kohl's ring never tarnished or got cloudy. Talk about their customer service, I will never shop there again. It was embarrassing to wear the Zales ring, so my husband eventually bought me a new past, present, and future ring from a personal jeweler in town, I have had no problems with this ring whatsoever. Never shop at Zales.
I bought a necklace set a few years ago with the agreement that if the item is broken that they would fix or replace it. The bracelet broke and I took it back to one of their store to get it fixed and was given an estimate. I was told in three weeks they would call me. No call after the allotted time. I went back to the store 6 weeks after and was told that it not ready, check back. After over 3 bloody months I went back, only to be given back the item and was told they couldn't repair it. Now I'm left with a necklace set and a bracelet I can't wear. I WOULD NOT recommend an animal to purchase anything from any of Zales store. I hope someone read this review and decline from wasting their money.
I purchased a sapphire ring stamped 10k white gold. Had it sized and when I got home I read the receipt and the jeweler wrote "silver not white gold" on it. I took it back and they did not believe me. I got talked down to like I was scamming them. They finally believed me when they recognized the writing. I was able to return it and I got a yellow gold ring. I was sad for I was wanting a white gold item. It would have been my first. Now I am scared to ever buy white gold.
I ordered a ring July 17th, 2016. I was told I could not buy the one in store because I needed a small size and the ring could not be sized. The sales associate told that it would take 12 weeks. But, that they say 12 weeks and it usually comes in within 8 weeks. 12 weeks came and went. I called the store. It wasn't in. I called at 14 weeks, twice, and they didn't know where it was, and tried to locate it. It turns out it was never completed due to "sourcing issues." But, they expected that in about 3 weeks it would arrive at corporate and then the stones could be put into the mounting. I said, no, enough is enough. Last week, they gave me back a ring I traded in. Miraculously, it was still in the store. When it came time to credit my Zales account, which I have made 3 payments on plus interest of about 25 dollars a month, the store manager couldn't get the full amount credited back to my account because someone rang it up wrong in the first place.
So I am still waiting for 3,000 plus the interest to be credit to my account. I should have read reviews before doing business with them again. My previous experience was ordering a ring which came in in two weeks, that was about six years ago. I was happy with that purchase. It's a good thing my husband and I decided to have our ceremony and not worry about planning it around the arrival of my ring. A supposed delivery time of 12 weeks turned into 16 weeks with their promise last week of another 4 weeks or so, completely ridiculous. I will not be doing business with Zales or any of the other stores owned by their parent company, Kay Jewelers, Jared.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Founded in 1924 in Wichita Falls, Texas, Zales is a jewelry company that sells its products in more than 750 stores across the United States and Puerto Rico. Customers can shop for jewelry from Zales at retail outlets and online.
- 60-day returns: Zales customers have up to 60 days to return any purchase without question.
- Design your own: The company has a Design Your Own program that lets customers custom create not only engagement rings, but other decorative jewelry pieces as well.
- Free shipping: People who shop on Zales.com receive free shipping when they spend they choose to ship their purchases to a Zales retail or retail outlet store.
- Credit options: The company offers credit plans with no annual fee to help customers pay for their jewelry and products.
- In-store services: Zales customers can take advantage of many in-store services, including lifetime cleaning and inspection.
- Best for Couples getting engaged, customers looking to buy a luxury gift and people with broken jewelry.
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Zales Company Profile
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