Zales Reviews

I had a promotional financing for my wedding ring for my wife. I thought it was 24 months but found out it was only 18 months. The finance charge was $2000 on a $4000 purchase - 50% interest charge!!! I tried to call - once I realized what happened to get some relief to a 50% interest rate and they refused. I went up the chain of people, 1st rep, 2nd Evon, 3rd Perri, told me they would NOT relieve any of the charges even if I paid in full the total balance. There was no notification that this was expiring via email or phone call. If my payment was late, they called every day, send emails relentlessly. NO email or call warning me that they were going to double my balance and charge 50% interest rate. NEVER DO BUSINESS WITH ZALES!!!! This is ridiculous that they can charge that much interest to anyone. It should be illegal.

Zales has extremely deceptive advertising. I wanted a diamond ring for Valentine’s Day 2020. I looked at their website and all across the top of the page talks about guaranteed delivery by 2/14. I went to their Valentine sale section and selected a ring and bought it. When I got the confirmation email it said I had free 2 day shipping and and then it said ETA of 2/28!!!! I contacted their online chat and explained that I bought this for Valentine’s Day and they told me it takes all that time for processing. What?! I’ve purchased from small indie brands that are able to ship same day or next day but a huge corporation takes 1-2 weeks to even ship an order!!!

I was a long time customer of Zales for years. In 2018 I made a large purchase of jewelry. The sales rep talked me into applying for a line of credit in order to take advantage of the interest free program. She stated the interest would start to accrue if not paid in 18 months. My plan was to make small payments and a large payment at the end. Today I went to make that payment and saw a large $2000 interest charge applied to my account! I called Comenity Bank and spoke to quite a few people. I was told by the bank the interest starts at time of purchase and is added at the end. I’ve never encountered this before. Of course Comenity Bank refused to reverse the charge. I feel very deceived. Zales has not been sending me statements to my new address nor wireless. I shouldn’t have been so trusting.

Ordered my wedding ring Jan 5th 2020. Ring said it was delivered at store on the 21st. The store doesn't have it and now they have to investigate on how the ring got lost. I have to wait 8 to 10 days for someone to get back with me with info. They are gonna trace the package. Meanwhile I have no wedding ring. They refuse to send another ring. Never again will I purchase anything from Zales. Today is Feb 1st and no response from them.

Do not stand by product or warranty. Item was damaged and refused to cover under warranty that they recommended and started would cover damages. Charge later fees even when payments made on due date. Overall horrendous company. Please buy your jewelry elsewhere.

I purchased my tungsten wedding band from there along with my wife's wedding band and a necklace for her. Her wedding rings were fine along with the necklace. The staff in the Chicago Ridge Mall location was rude and really seemed like they do not care about the customers. After having my ring for over year it broke. I took it back to the store that I got it from to see what could be done about it. Again I was treated rudely and the staff had the same attitude about not really caring for the customers. After this last experience I will take my business to another jewelry store. Being a tungsten band I would have expected better quality.

My boyfriend went to Zales to buy me a Christmas present, he found what he wanted to add to the gifts he already purchased, the item he found was 750 dollars. As they were processing the payment Zales system malfunctioned debiting the 750 out of his account, the clerk stated she couldn’t let him take the merchandise as the system did not recognize payment, she then told him that he could write out a second check for 750 in which now there is 1500 out of his account on Christmas Eve, she stated it would 4-6 business days and they would refund the second 750. Well here it is the 17th of January and we still do not have the cash back, this is horrible!!! And basically theft DO Not do business with them!!! As the ring is too big and I cannot wear it or enjoy it at all.

Ordered jewelry, took forever to get shipping information, a shipping label was created on January 2, UPS has only a record of a label being created, the tracking number they sent has no substance to it. Zales has no info on my package.

I purchase a silver cross necklace from a Zales store outlet that was closing in my neighborhood. It was supposed to be a gift. The gift was never given. I tried to return it at Zales in Pearland Texas and was told that, "We DON'T TAKE ANYTHING FROM THAT STORE." My receipt does not say ALL SALES FINAL. When I purchased the necklace the receipt read Everything Must Go and up to 40% off. Zales could offered a Store Credit to an OPTION to resolve the issue. To add insult to disappointment the sales lady (Michelle) told me of another who tried to return a item from the closing location who got extremely upset with them. She stated that HEADQUARTERS SAID DON'T TAKE NOTHING FROM THAT STORE. I will continue to tell my story all over the internet.

Bought a diamond and emerald ring from Zales on 31st Oct, 19. One emerald fell out less than two months later - on 30th Dec. Sent an email to the address on their contact us page. No response. Initiated a chat with a customer service rep who was a master of doublespeak and refused to answer my repeated and clear questions about whether they would replace the emerald free of charge, as it was clearly a case of poor workmanship. I wore the ring approx 15 times. Thus ensued a very frustrating hour, with her first telling me they have no record of my email, then saying they “turn off their email“ over the holidays!??? Then she uploaded all kinds of warranty info but then said I had no warranty.

Fiance purchased necklace for $160 and paid cash. I didn't like it (chain was thin and not long enough for me) so I told him to return it. He says the Zales store couldn't return it because they didnt have enough cash in the register. He was told to call back and see if and when they had the cash. I called corporate and they said we should have been given a check request. I then called the store to ask whether the check could be sent to the store and we could return the necklace and pick up the check at the same time. I was told no. I don't feel comfortable returning a necklace without getting our money at the same time. I'll have to call corporate again to see if something better can be done. How awful is a business that can't give you cash back for an item that you paid? Do they not have cash on hand? Needless to say, we will never do business with zales again ever!

I purchased an aquamarine and diamond ring for Christmas and selected the size 8, which was available. When I received the ring, it was a size 7 and did not fit. I called the local Zales retail store to ask if they would re-size the ring and told, “no.” Very disappointed and would not recommend. My receipt also indicates “ring size 8”.

My now husband proposed on Christmas Day 2018. I was over the moon and the ring he chose was gorgeous. It was difficult turning my ring over to be sized down, but that's the price you pay for having small fingers. I was told I would have my ring in three weeks. When I went to pick up my ring, it was scratched both inside and out on the band from the resizing. I had to send it back. After another three weeks, my ring came back and the band was very thin from fixing the scratches. I was told if I wanted to have the band the same size, I would've had to pay for the extra white gold. I was furious as none of it was my fault and Zales' repair center should've never sent it back in that condition.

I purchased new rings a couple of years ago for my husband and I. Within the first six months one of my diamonds fell out. I took the ring back to the store and the ring was sent off for repair. Fast forward almost two years later another diamond fell out. I take it back into the store and they claim that I haven't had my ring inspected in two years, therefore they won't be able to help me. I think there's something very wrong with the quality of your rings when the diamond are constantly falling out. My sister has a ring from Zales as well and she informed me her diamond fell out as well.

I ordered a ring for my wife on Dec 20th. They were promoting “Order by Dec 20th for guaranteed Christmas delivery.” It is now the 24th Christmas Eve and stopped by the store to find out my order was not delivered. I called costumer service and I was told I will not receive my order until the 26th. I was really excited to surprise my wife with a ring but thanks to Zales and their false promotion, I have to explain my wife I don’t have her gift yet. Thanks a lot Zales. Never again.

Zales, Greenbrier Mall Chesapeake -A store worker named Renee, worst customer service ever. She was a hateful old woman. I will never shop there again. This woman should be fired. She was rude and so hateful- needless to say racist.

Ordered online well before Christmas. Chose the 2 day UPS shipping method. Money came right out of my account and almost 2 weeks later still no product. Customer Service is a joke as well as their online customer service. Horrible experience and this company needs to reevaluate how to treat and do business with people. Save Your time and money and shop on another website or store. You will thank yourself later.

I placed an order on December 2nd, 2019. I contacted customer service on several occasions to get order updates since their website stated that all orders placed by Dec 19th will be shipped and arrive by December 24th. As of 1015am on December 24th, there is no shipping update, and no ETA as to when the order will ship. A company such as Zales is expected to have better customer service, but that is obviously false. Not a single customer service rep was able to provide any updates, they refuse to honor the original purchase price so that I could just purchase my item at a local store, and refused to assist in any way.

I made a large diamond ring purchase a week before Christmas. Zales was advertising guaranteed Christmas delivery all the way up until 2 days before Christmas. They held my order in the pending status for the full week. I called 3 times on different days asking when will it ship. Now it's Christmas eve and I chatted online with a sales rep. It looks like it might be at my local store by 6pm. Maybe, but who knows is kind of how it sounded. Most folks have plans Christmas eve so I'm a bit peeved. They sat on it over a week and I got the same delivery service as the folks who ordered yesterday last minute. Never again Zales!

I ordered on December 2nd. I did the 2 day delivery. My email said the money wouldn’t come out until my order was shipped. My money came out that day. I called twice to see where my order was and they said it’s still pending but you will get your order before Christmas. I call today the 23rd of December and I was on the phone for over 2hrs (on hold) as I’m on hold I’m looking at my email and I get an email from them at 5:30 pm (December 23rd) that my order can’t be shipped before Christmas and they will try and get it out as soon as possible. I called at around 5pm and you have to put in all your information about your order. So you tell someone on the 23rd that their order from December 2nd still hasn’t shipped and don’t know when it will. I was on the phone for 2hrs and 9 minutes not to speak with anyone!! Very mad and want my money back. Will never order again and will tell everyone not to waist their money and time.

Placed an online order on December the 16th, the shipping said 2 day express. 2 days later the order was still pending. Tried contacting them for day, online chat unavailable, called over and over. Sat on hold each time. Eventually the calls just drop. Finally 4 days later the online chat mystically the chat popped up as available. I was told I didn’t place the order in time to make it for Christmas. I then asked him to cancel the order since it hadn’t shipped. I was told they have a 1 hour cancellation policy for online orders. So now not only am I not getting my item by Christmas, I have to return it as soon as it gets here and I have the pleasure of having to go out last minute to find something else to purchase. Very unhappy with Zales. Someone doesn’t know how to run a business, will never consider using their services again.

We placed an order on 2nd December for our engagement on the 27th of December. There was a guaranteed 4 day shipping. However, there was no update till the 11th. I called the customer care and they said they would pass it on to the ecommerce team and it should be resolved soon, we would hear from them soon. That soon never happened. We called them again on the 14th December and they said that our complaint was never passed on to the ecommerce team and they would look into it asap. We called them again on the 18th and someone else was to blame. It is the 20th, 7 days for the engagement and there is no clue where the ring is. This experience has been extremely frustrating and I am never going to order from Zales ever again.

My husband and I tried three times to get what was advertised for my wedding ring. We're students and I don't like diamonds, so we went with a smaller, lower priced set with lab created sapphire in Sterling silver which we ordered online as the store did not carry it. The ring arrived and was missing two stones. So we took it to the store where we were told it would be best to return the ring and buy it again. However, the store would not match the original sales price. Awesome.

Worst customer service ever. Ordered a product for my nieces seventh birthday on Black Friday. Good deal, if it actually arrived. Lost in transit. And spoken with an agent that I thought was at least trying to help provide an extension number but no way to get back to her. Seven hours later still not resolved. Finally get a supervisor offer me a replacement have a deep discount. They told me there was no way to get me the item sooner than to 7 to 14 business days. Was not a good listener, told me there was no way she can get it to me by Christmas. I had told her several times it was for a birthday present for my niece. She laid a reference as my granddaughter. While the discounts are appreciated the fact that they could do nothing to expedite the situation was completely unacceptable

Husband bought a Couple’s Birthstone and Diamond Accent Cross Hearts Ring back in Feb 2019. The entire birthstone, hearts accent has fallen off the ring in Dec 2019. I went to Zales The Diamond Store at the Avenues where a representative had me call Zales and was told there was nothing they could do. I have purchased many rings and never has a piece fallen off from a ring. Poor quality if the rings only lasts a couple of months and the ring was not cheap. Never buying from this store again as there is no guarantee to the customer.

Stone swapping. While in the Reno, Nevada Zales looking at Rings with my wife the salesperson asked if we wanted her to clean my wife's wedding set, My wife wanted to wear her new ring home, a few hours after arriving home my wife said that her ring looked different and the diamond looks dull. Also setting has a rough edge that it did not have before.

Absolutely terrible. Was never late on a payment with Zales. Literally paid my account in full with a $0 balance. Got a text message two months AFTER paying the balance saying I owed $1115!!! I literally came to the store and MADE SURE I knew the last day to pay: was told I had until the end of October with my promotional plan. If I could give -10 stars I would. Absolutely horrific experience. The only reason I am even paying this ridiculous amount is so I don’t ruin my credit. I am disgusted with this place.

STAY AWAY From this financial BANK. Do not buy something from Zales if there is a promotion with 18 months no interest. I bought a ring for 4,500 dollars and was sold by the sales representative that they have this amazing promotion. They sent us up on a paperless billing and this is how they scam you. We never received a letter in the mail stating our promotion was ending. I found out two months later because I wanted to buy more jewelry. I called their bank. After 1 hour on the phone and talking to three people she are stealing from me 1,700 dollars since I didn’t pay before promotion ending and charging me additional 30 percent interest till it gets paid off.

They don't keep your records. If you lose them you are COMPLETELY and totally out of luck. After months and months of calls back and forth between myself, corporate, and the local store, they still wouldn't replace the diamond I lost out of my setting because they "didn't have record of my inspections." I'd had my ring regularly inspected for almost 10 years by that point but they didn't care. They wipe the inspections from their system intentionally so they don't have to honor warranties. You've been warned. Zales DOES NOT CARE about you as the customer.

Aug. 31, 2019 I took my ring in to be repaired under warranty. 2 weeks later I was told I had to have it replaced. I was told it would take 4 weeks. It is November 25 and I still do not have my ring. Each time I call the store I was given a different date of when my ring would be available. After being told the 3rd week in November, I called to complain about the customer service I received to the Zales 800#, only for the customer service rep to call the store and come back on line to give me the 2nd week in December. Again, another date. I ask for a supervisor only to be told that no supervisor was available, they were busy with other calls. I requested a call back when they were free. To date, I am still waiting.

I purchase a necklace in Sept. of 2019 and I did a return in Oct. 2019... They sent it back saying it was not the product they gave me. I order a necklace. Not knowing it was so thin. Went to store to return cause the letter I receive with it said I can go to Kay's and exchange. With that being said I was rip off... No return no exchange cause they said I return wrong item. REALLY. WOW. Never again will I shop at ZALES.COM.

My husband and I bought my wedding ring set including a wedding band and engagement band, both with diamonds in them in Silverdale WA, April 2002. We purchased the lifetime warranty, because we figured that since we planned on being married for a lifetime, it would be beneficial for wear and tear repairs. The first couple years were fine, I went in every 6 months for inspections, with no issues. About 7 years after purchase, a diamond fell out of the engagement band, and I brought it to Zales in New London, CT, and they sent it out for a replacement stone since the warranty covered the loss. When I got the ring back, the stone was noticeably smaller and cloudy, unlike the original stone. (The entire set was certified). So, I figure it's not that big of a deal, I was happy with my set.

About two years ago I sent my wedding ring to Zales in Bridgewater Commons Mall for resizing. After I gave them my ring for them to do the job, there were not any message anymore about my ring. I went to their shop twice during these two years asking if my order is done. They said there is no order made in their shop at all. I was so shocked but could not say anything at all and just went back home, since they said so firm I didn't have an order with them. Since then I constantly feel said and sometimes had nightmare in my dreams. The wedding ring was a gift from my mother who brought it for me as a gift. I couldn't tell her that I lost the ring she gave me but could only keep silent and leave the bad feeling for myself. I thought I had lost the ring forever but really didn't understand how this was happened.

The ring my fiance got me is beautiful and so perfect for me. BUT everything to do with the company is just...off. First, my fiance misplaced the paperwork because he didn't want me finding it. When it was approaching time for my 6-month inspection, he contacted Zales and was given a copy of the inspection form and was told his account could be looked up with the number on that page. I took it in at the end of October (and had a very strange 'customer service' experience). Less than 3 weeks later, a diamond fell out of my ring.

I purchased diamond earrings and a necklace for my daughter's 10th birthday. The items did not arrive when I expected them so I called to get an eta and credit for the expedited shipping on one of the orders. I called in and used the automated system and it did not give me any information. I used the online chat and was given information that I wasn't aware of so I decided to call and speak to someone to get a better understanding of what was going on with the orders. It took me forever to get through the automated system, there was a long hold time. The first customer service representative's name was Kate, I believe, and because of the experience I had with her, I decided to cancel and return the orders and spend my money elsewhere.

On Sunday, October 13 we placed an in store order for a necklace for our daughter. The salesman entered all the information, took our credit card info and told us the necklace should arrive by Friday (we later learned this was not true). On Saturday I called and he said it should be into the store in a few days (again incorrect). On Saturday, October 26, we called Zales since we still had not heard from them. The manager could not locate the order! So basically we have been waiting for an item that will never come! Do not deal with in store sales personnel - they do not appear to know what they are doing. Place your order online yourself if there is something you want.

Do not purchase any merchandise from Zales. My husband bought me a pair of earrings a little over a year ago. The clasp broke and they wanted to charge me $46 to repair. They do not stand behind their products. You will be on your Own if you purchase.

This is now my second ring because I was not happy with the diamond in my first ring. We went back, got a certified diamond, it looked very good. You send the ring out for sizing and when you get it back, it is not the same diamond. I so regret upgrading to a certified diamond. I am sorry, but I do not trust Zales and I never will.

I ordered my husbands wedding ring from their online store (which I regret) and he wore it for a couple of months and started to notice his skin on his ring finger was peeling. Not knowing the exact cause we thought it would be a good ideas to take the ring off and let the skin to heal back and then put it back on. The same thing happened so I called the customer service number to inform them what was going on. I was told to send it back for a refund so I did. Was I shipped it off I called Zales to see if they received the ring back and I was told this time that once it’s processed I would receive the refund back to my bank account.

I purchased a diamond bracelet last year, cost me $2400 and I paid $2050 right before the one year contract installment was ended. I was charged $433 two weeks ago without any real communication. If you are charging this big amount you gotta make sure your customer is informed. Instead they prefer to wait the time to charge it. When I called them today to explain the issue. When they sell you they will be nicest on the planet, but when purchased they are like it is what it is.

I went to the Zales at Sangertown Mall, New Hartford, New York to purchase an engagement ring. I walked into the store at 11AM was approved and picked out a ring. The purchase was never completed because the salesperson was on the phone most of the time trying to reset my account because she was not familiar with the procedure. I'm a very patient person as I was in the store till 3PM and finally just said forget it. All this and the fact that we sent a picture to my girlfriend after the second hour had passed because "we are almost done" only to have to tell her that we didn't get the ring because they couldn't figure out the process. Stay away!

So I ordered my fiancé's wedding band online. Got the ring in today and it's not the correct order. I called customer service and was told there was nothing they could do about it today and that it could take up to 21 days for someone to call me to get this order replaced. I'm getting married in less than a week and I asked if they could put a rush on this to get me the ring before my wedding day and was told NO!!! What kind of business is that!?! Zales is a terrible company and myself nor my husband will ever purchase from them again. Not to mention my fiancé bought me a tennis bracelet for Mothers Day last year and the bracelet has spent more time sent off to be fixed than I have got to wear it. I advise everyone to do not buy from Zales. I have always had great experience with Kay's and that will be who I use from now on. As for Zales you can kiss my business goodbye!!!

I purchased a watch for my husband and I did pay off the balance. Zales called me to verified the payment and it was verified. However, they send me some charged with interest again and now over 300 dollars is on my credit and my credit is the lowest ever. They have not removed, it and keep adding interest charges on the balance for something that I have paid off already. This is the most devastating experience I ever had with a company like that. I am asking Zales to remove that delinquent account on my credit. I have spoken to their customer service about this issue but I am not sure if they are working on that. This is not professional at all and for a balance that was already paid off. Worse customer service ever. I do not have words for this type of treatment.

My husband bought me an engagement ring last year for Mother's Day. Ring was beautiful. After 2 weeks I started noticing allergy on my finger. Was dissapointed with this ring. Up to now don't know if it's real or fake. Every time I wore it I get bad allergy. Could it be fake? I try calling them and they keep on saying that it's probably me but come on. I never had an allergic reaction to gold jewelry. Will never buy from them.

My ring was sent out twice for resizing and I’m sure it was worked on by two different people. My ring returned with scratches all over the inside and the band is horribly uneven in the back. This is by far the sloppiest work that I have ever seen in my life. This was supposed to be a special moment and the more I look at the ring the more I hate it because of what they done. I do not understand how a ring that was sent out for 2 weeks returned in this condition. I feel so bad for my FH because he wanted this to be special and Zales has ruined our moment. I wish that he would have gone somewhere else or that I would have taken the ring to a professional jeweler that actually knows what they are doing.

Buy my husband's wedding ring in January. It was really pricey which was fine because I thought I was getting quality. Well he ended up dropping it on our ceramic tile and cause ring to break in 3 pieces. The sales would do nothing about it, told me to contact the maker! Wow! As much money as they make you would think that placing ring would not be that big of a deal. This is just disgusting. I will never do business or refer anyone to them again. I would rather buy a Walmart ring!

In 2008, my wife purchased my wedding ring with a lifetime protection plan at Gordon's in Neshaminy Mall, Bensalem, PA. A few years ago We relocated to NY and shortly thereafter, the store (Gordon's) closed. My ring fell and one of the diamonds went missing. On Sunday 6/2/2019, We went to Zales at Green Acres Mall in Valley Stream to have the diamond replaced. As we entered the store we were greeted with warm smiles and a pleasant welcome from Layla, Sales Associate and Myisha the Assistant Manager. Layla tried to assist us but could not find our information on their system. She gave us the number for Gordons' Customer Service Dept. We spoke to a Gordon's customer service rep but she was of no help whatsoever. The rep told us there was nothing they could do without the original documents.

I ordered this product on Thursday. This was a birthday gift 5/3/19. This order is still in a pending status. I contacted Customer Care and I was informed that each item has a different processing time. It varies. This item is not on back order and there is no other reason that could be given for the delay. I have ordered from other jewelry stores online I wanted to take advantage of an item offered by ZALES.com however, this was the first and last time I will deal with this store rather online or in person. Order at your own risk.

My spouse purchased my wedding ring in 2017 along with the “LIFETIME REPAIR WARRANTY.” This evening I took my ring in to be sent away for repair and was told they no longer will honor the warranty and are unable to send it away! I had my ring repaired with them in the past with them with no issue with the warranty. Now, suddenly something we paid for is null and void!? Zales should be refunded customer's money back on the purchase amount of the “lifetime warranty” because apparently, it isn’t what they claim it to be! I will NEVER purchase anything from them again nor will I recommend Zales to anyone!

Ordered a ring for Mother's Day several days before the cut off date assuring delivery prior to Mother's Day. After a few days I did not see any shipping info on the order. I called the 1800 number and was assured that the ring was going to be shipped with a Saturday delivery. Mother's Day comes and no ring delivered. Called the 1800 number today and they now tell me May 21. Getting through on the 1800 number was an experience in itself. I would warn anybody away from Zales.com.

I purchased a customized mother's ring for my wife on their website 10 days before Mother's Day (their site's deadline for custom orders to be delivered before the day). 5 days later, my transaction is still pending, so I sent an email to their customer service to see if there's some sort of problem. I got a form email in response, stating that they'll respond in 3 to 5 business days.

My ring was supposed to be delivered today. My fiance answered the door and the UPS guy handed him an empty bubble wrap mailer envelope. He asked the UPS guy what was with the huge slash in the envelope side. No ring. He told him he didn't know so we told him we were refusing the package. So I called Zales and they said they have to do an investigation that can take 2 weeks. They refused to send me another ring or issue a refund. They said I can purchase a discounted loaner to use for the wedding and then return it. I was like, "Are you kidding me? Why would I do that." So they offered a discount on another ring that was available to be shipped in time for the wedding.

I had read about the bad customer service at Zales and got the luck to experience it today. My daughter bought me diamond studs for Christmas and when they were just sitting on the dresser the diamond fell out. Went to store for assistance and was treated like crap, they would not help me even though they have a supposed diamond guarantee. Cheap jewelry and bad customer service doesn’t mix well for me. I will never go back to Zales again. My daughter just bought me stuff for my birthday from Zales and I’m going to return everything.

I have had the best experience with Zales. From the customer service team helping me find something that both fit my budget and desires to going above and beyond to help quickly resolve an error I made in having another business resize my rings. The business I had went to did a horrible job and Zales helped me get my money back from that business and helped me find a business to repair my rings within 24 hours for my wedding the next day! I would definitely recommend going to Zales.

I have had my ring for 10 years and have had no issues. Just over a year ago, I have it resized and refinished. Now the main diamond has fallen out and they refuse to cover it under the lifetime guarantee. They claim they have no record of ever inspecting the ring in their system, beside the recent work, therefore voiding the contract. So I have no choice but to pay for the repair myself. Which I will, then I will sell the Zales ring and NEVER purchase from them again. Lifetime Guarantee - should be Lifetime Scam. Stand by your workmanship Zales, funny how it went to ** AFTER your repair the first time.

I have always had the best customer service at Zales in Yakima, WA. Some of my rings have needed repair or resizing and I occasionally purchase items there. The Zales in Yakima, WA. is a great store and has wonderful jewelry.

Very weary of purchasing from Zales because of the reviews I read here. I wanted to share that I went ahead anyway and had a great experience. Fast shipping before estimated time frame. Products came as ordered/described and I am thrilled with all of the pieces I’ve purchased as far as quality and craftsmanship.

I placed an order the 26th of February for a personalized ring. At checkout it states a 7-10 processing time. Fine. Today makes it 11 days later since ordering so my ring isn’t in the processing phase. My order however is still not giving me any shipping information. When I go back to review the order in my account it simply states “pending”. Zales does offer two day shipping however when I talked to the rep via chat she stated that my ring would arrive the 15th... That’s not two day shipping. I have no idea when my ring is coming. I hope soon the website will give me shipping info because I am just waiting for this info. Zales I just want my ring.

We looked for 2 months for the perfect engagement ring before finding my ring on the Zales website. I was told they only had 2 left in their entire inventory and it to be shipped store-to-store. When the ring finally came in, it needed to be sent out again to be sized up. On the invoice, the salesman included sizing and tighten loose stones. I waited 3 weeks for my ring to be "repaired."

I purchased a diamond ring for my wife at the Zales store in Aurora, Colorado in summer of 2017. I’m not an expert on diamonds, or jewelry in general; however I have a basic understanding of the price of the materials used to make jewelry, and the overhead inherent in the cost of bringing the product to market. The in-store selection at the location seemed to be quite wide, and the saleswoman was able to confidently describe the available items to my wife and help her find what she had in mind.

I’ve read these horrible reviews after we purchased our bridal set. I was nervous and trying to keep track of my order. I had absolutely zero problems. It does say it takes 7-10 business days to ship them shipping so I expected it to take for what it felt like forever. I actually got it earlier than expected and didn’t have any problems getting in touch with customer service. I’m a happy customer.

Zales is possibly the most frustrating online payment website I’ve ever come across. I’ve been trying to pay my payment for an hour typing in all the correct information and apparently my account cannot be found. I try calling and that loop lead absolutely nowhere with no questions answered. If I could go back in time and never buy from there I would. If you plan to buy from there, do not.

So my soon to be husband proposed to me on 11/21/18. He and I picked out the beautiful Forever Ring. Love the way it looks. A month later, the ring had already started to change color, then on February 6th, I noticed that one of the diamonds was super loose, it was moving around in its setting. I go to the store, and they can't find me or my fiance in the system. Luckily I had a picture of the receipt on my phone that my fiance had sent me before I got there. Otherwise, they would not have helped me at all.

Well if you too are sitting at home wondering where your package is since it hasnt shipped, then you are not getting your stuff because after calling them for 4 days straight and speaking to 7 different representatives And not even one was able to realize that I picked USPS shipping and apparently you have to pick UPS to get it on Valentine's Day (keep in mind, it doesn't say this anywhere when ordering, and they had 4 damn days so they could've shipped it) so today Valentine's Day morning I wake up and call them to hear this wonderful news that I will be receiving my package in a month... What are you doing Zales? Have y'all lost your minds?

I ordered my Fiance two pairs of earrings on the Zales website which specified the "Order By" Date to receive it by Valentine's Day and the order hasn't even been shipped or processed as of February 13th. Long story short thanks to Zales horrible customer service and lack of information as well as false advertising my Fiance now has nothing I ordered her on Valentine's Day and I am out $600. Worst company I have ever ordered something from. 0/10 Doesn't do it justice.

We misplaced our warranty information when we moved to our new home. Now the company will not honor the service warranty. Our purchase history is nowhere to be found after purchasing 4 rings and one set of earrings... Our lifetime warranty is gone.

Estimated finish day is today. The order status is still "shipped to jewerler". No answers when asked about how much longer it will be. When we purchased the ring we were assured it won't take more than a month. Because we are travelling and leaving the town soon in two weeks, we won't even be able to collect the jewelry worth of $700.

I hope your ring does not get stolen in the shipping process, they refused to do anything about it even though it's pretty obvious it was stolen in the shipping process. Someone cut my box open, stole the ring and resealed it and they wasted two months of my time only to tell me "sorry not sorry, we can't do anything."

We were waiting on the arrival of our wedding band. We already paid for it. Approximately two months went by with no call from Zales (Peru Mall, Peru, Illinois). We finally called them and Carol informed us the ring was discontinued. I asked why we were not contacted and informed of this and she did not have an answer. Rather, she told us that she would have Holly, the manager contact us upon her return from vacation on 2-1-2019. It is now 2-4-2019 and we have yet to hear anything from Zales. How awful is this? We had to call them to find out we were not getting our wedding band!!! Terrible, terrible customer service. Then, to not call us and try to fix the problem is even worse! I will NEVER recommend Zales, specifically, Peru Mall, Peru, Illinois, to anyone. You are awful and should be ashamed of your business with your customers!

Updated 03/20/2019: Update: March 18 I got another call from the Zales store I have been dealing with. Called to inform me they have moved repair date back another week. They are waiting for the diamond to come in. I've been waiting now for almost 3 months. New pick up date by end of next week, the end of March

So on December 9, 10th, I went into Zales at the Dover mall location. After waiting for 15 mins someone finally came up to me and offered to show me engagement rings. After not seeing a ring I liked, I viewed more jewelry until I came across this beautiful 14k gold tennis bracelet. The ticket price said $1,200.00 but since there was a sale going on the associate told me they could accept 1,000.00. It’s been a little over 30 days since I purchased the bracelet for my wife and now it’s starting to discolor and turn silver/bronze. Does anyone have any suggestions on what to do from here?

I first ordered my ring online. It didn't fit. So I called in and they told me I could get it resized or return and order right size. So I went to the store and found out I can not get it resized and that I had to return it. So I said ok I will return and order the same ring in a different size. She told me you can do that but you don't get the same discount because that sale is over. So I had to call the 1800 number and wait on hold to explain the situation.

Zales shipped a $700 diamond ring that the post office says was left on the front porch and must of been stolen. Zales says they don't replace stolen orders. I asked why a signature wasn't required and I was told they don't require a signature for anything under $1,000. If they choose not to require a signature that should mean they bear the responsibility for it. They say it's USPS' fault not theirs. But I didn't pay USPS. I paid Zales, they choose USPS to handle the delivery. Very poor customer service and lots of rude people working for Zales.

So, I went into the store to get my ring resized 1/2 smaller. When we got there the lady who helped us couldn’t find his name in the system. After 30 minutes of trying we had to make a new account under his name. Then, after taking my ring SHE PUT IT ON HER HAND. She then began to tell us the ring will be back within 4-25 days. This didn’t seem right so I went back another day and asked when my ring will be back. 2 weeks. These people need to be consistent with their information and respect other's jewelry. Saying this, I had gotten the ring the day before... I was very upset I had to give it up for 4 days let alone have her place it on her finger and then be told it won’t be back for 2 weeks.

Updated on 01/04/2019: Recently wrote a review regarding a Zales product I order and tried to cancel while still in processing because I didn't want it shipped. Well guess what, they shipped it. Now if I want to return it I have to pay to return the product and THE CHAIN IS BROKE!!! So happy I only spent 40$ with this scam company. I literally just open the package while I'm still here at work.

So I brought my soon to be wife a ring off this site. Mind you it was my first time shopping with Zales and not only did I not get the ring I order but I didn’t even get my money back. Idk what’s wrong with this company but I hope whoever reads this can learn from me. Ps not buying anything else in the future.

On December 17 I bought a pair of Sterling Silver earrings for my girlfriend. I brought them home, put them under the tree, and on Christmas day she opened the package and tried them on. One of the earrings fell out of her ear within minutes of putting it on. She picked it up and up and looked to see what might be wrong. It was apparent that the clasp of the earring that fell off was out of alignment. We went to the store today to get the clasp fixed.

What a total scam and run around. You will be totally disappointed and every time you look at the jewelry it will remind you of the horrible buying experience at Zales and Zales.com. The ring was purchased before Christmas and a different size is needed. They want to charge double to get any other size. I want to cry. I am so upset. Please do not support this awful company and there extremely aggressive and deceptive sales techniques.

Zales offered a Topaz pendant for $20. I ordered this pendant on the very first day it became available on December 6, 2018. When it didn't arrive I contacted the company, they assured me it would arrive by Christmas. Today, December 28 they informed me by e-mail that the pendant is not available and they're canceling my order. The pendant is however, still available for $80.

Horrible and incompetent clerk at the store, overcharge me, called Zales, just to get worse. They try to refund me, instead, they charged me again 'cause had no clue what they were doing. Stay away of this idiots.

Had a diamond fall off THREE times and their customer service was horrible, manager was rude and their customer service number was managers said they would call back and didn’t. It was a horrible experience!

I ordered an engagement ring last week. The ring was perfect. I'm not exactly what you would consider wealthy. So I saved for about 3 months to get enough to buy the ring that I wanted. It was the perfect fit. Everything was going great. I was going to seal the deal Xmas morning while we opened presents. I was going to surprise her. I was on track to have the best Xmas of my 35 years of life.

Ordered an item to have it shipped to the store and no one called or emailed me to let me know it arrived. Then I tried to call the store and no one answers, sooo customer service tells me I should either just drive 45 minutes to the store and hopefully it's still open or call a store close to it and ask them if the Zales store is open still and see if they know what time the store closes, REALLY!!!

I ordered a ring for my daughter as a Xmas gift. I placed the order on the morning of the 13th under the impression per their advertisement, it would arrive by XMas. It stated the following: Order by Friday, December 14, 2018 for Christmas delivery. This delivery date overrides regular processing times noted below. They even changed this date to the 19th as the last day!!! I called several times through the week, was told yes it would get here... NO PRESENT DELIVERED!! I’m infuriated, and will never purchase from Zales again!!

Welp my Christmas will be going down the drain this year. I purchased three chains that the consumer said would be shipped in time for Christmas. That’s was a lie. I don’t understand why is it so easy for the consumer to grab the Money from your account/give you an hour for a refund and then when you ask for a refund due to later finding out that it’s actually not going to be here on time your refund gets rejected by the vendor. That is ridiculous. I am highly pissed. I want my money back for all three orders!

Good Evening, I am a long time customer of Zales. I have been going to Zales in Menlo Park, NJ in the mall. I wanted to purchase a new wedding band for my husband for Christmas. I went to the store early November with our daughter to choose his ring. My daughter choose the ring she wanted and I purchase it right away and wanted it Engraved with her name and DOB inside. Everything went smoothly for that transaction. I was called in a few weeks later that the ring has arrived and once I went the ring was not noticeable to view the engraving. My original sales rep Danielle who was amazing the entire time send the ring back to get the engraving fix. Another week I was called in and arrive again the engraving was bad. Danielle was out sick during this time. So the other sales rep and the assistant manager help reorder a new ring online for the THIRD time to get it engraved by the manufacture.

I submitted a purchase online for a birthstone necklace for my wife for Xmas, didn't see online when my order was going to arrive so I immediately canceled the order. Now Zales is holding $178.19 of my money and refuse to release it. I've been told that my bank is the ones who is holding the funds but that is incorrect, by LAW banks cannot hold "Debit Card" transactions. The merchants are the ones who hold the money to protect themselves from product lost without a payment... Me or my family will never look at Zales for any future purchases of jewelry, very bad phone reps and customer service... No one attempted to resolve my money being held. They just stayed on blaming my bank instead of trying to take action by checking to see if the hold is still on the funds etc...

I ordered a necklace on December 6th. I opted out of shipping to my house and shipped to my local store. Mainly because it ships faster and it is free. Well that is the way most companies work anyway. First I had to wait 7 days for processing. That was fine but on the 7th day I noticed the status had changed to shipped. With no tracking number being received, I decided to call them. I was told it is going to ship on the 20th. That leaves 4 days to get it to the store and for me to pick it up. Given their track record I highly doubt it will be ready for pick up by Christmas Eve. It is a Christmas present for my niece. Now instead of being able to give it to her on Christmas I will just have to show her the shipping status! All the while knowing they probably have the exact same necklace sitting on their shelves. Don't waste your hard earned money on these crooks!

So I bought a ring and I paid for 2-day air. After about a week I still had no ring and absolutely no kind of tracking or even shipment confirmation. I contacted customer service to be told it can take almost 2 weeks before they even ship items. I had no gift for my best friend's birthday. This has been my worst online buying experience. I am very disappointed.

When you go to a Zales store and they ask you to open a charge, PLEASE DO NOT OPEN IT BECAUSE THEY ARE FRAUD. What they say at the store is totally different for what you sign up for. Please stay away if you want your peace of mind. I will never step foot in that company ever again.

Bought a lifetime warranty for a watch a couple years ago. Took it in to get the battery changed under the warranty. I was told the warranty was only for 2 years and that mine has expired. Even though I have a form that said lifetime warranty they said they printed it on the wrong form. They refused to honor it or give me my warranty money back. I have been buying from them for almost 10 years. This was the last straw with them so I am looking for a new jewelry store.

My teen son purchased a ring for $188. They charged him $210 for authorization fee and another $190 for the purchase. In total he paid $330 for $188 ring. They only returned $70 of his money. In order to get his money back we have to jump through hoops. We have to fax them a copy of the bank statement for their review. He is now negative $57 in his account. They said that they won't pay any overdraft charges. We would have to discuss that when it does happen. I think Zales is scamming people for more money by charging more than an item is worth. I don't understand this extra authorization fee when the ring was already paid for. And why do we have to jump through hoops to get our money back. This is ridiculous. I don't think anyone should shop at Zales. They want to take extra money from you and hope that you forget about it. It's a scam!

I purchased a necklace for my wife online. When I got to the part of delivery and shipping I selected the fastest shipping so I can get it in time for Christmas. The delivery date was for Tuesday December 11th. The necklace never came so I called customer service and they told me I would have to wait another 2 weeks and so I told them to just cancel the order and then I was told I would have to wait 3 days to get my refund. Please save your money. Don't even bother with Zales. I was completely lied to. Merry Christmas. Smh.

I found a ladies wedding/engagement ring in Destin FL. Took it to Ben Bridge to see if the diamond had been lasered engraved which it was. I found out all information about the ring including that it was bought at Zales. After calling several Zales stores and headquarters I was told that they didn't keep information on their diamonds (really). I have spoke with many people at Zales and was given so much bologna that it is just really unbelievable what people can come up with to get you off the phone. Today my family and I went to the Parks Mall in Arlington TX. Thought I would give it another try.

I purchased earrings online which were very tiny when received vs photos so returned them to the Springfield VA mall store. The receipt received with the online order indicated items can be returned at any Zales store. I purchased another pair in the store but my wife didn’t like them so I returned to same store. The sales person was extremely unprofessional and rude and acted very annoyed that I was returning the earrings. He even had the gall to make a comment as I was leaving to his coworker that they are to no longer accept any exchanges or returns from online orders. We will never shop at Zales again based on this experience. This salesperson should not be in sales or customer service and needs to find a different line of work because he clearly lacks any basic common decency and does not treat people and customers with respect.

I will never shop here again, online or in store. I have had 2 issues now with their employees. One was reconciled after a week of going back and forth and pretty much being called a liar. They apologized and corrected it but that does not excuse the rudeness. I gave them another chance. The second issue has me furious! My mom has been fighting breast and kidney cancer all year. Her birthday is Dec. 10th and I wanted to get her something nice. I ordered a necklace on November 29th and did the 2 day shipping. When I checked the status of the order on December 5th it still said pending as if my order hadn't even been processed.

I called to inquire about my order. A person named Michelle answer the phone laughing and chewing food. What a behavior... I gave her the order number and the represented the issue. Then she hung up the phone and transfer me from the beginning on hold to someone else. The worst customer service ever. Where do they get this people from to represent their business. No wonder Zales have such a low ratings. I will never order from them again.

Never purchase anything from this store. First they will not never call you, second you cannot call them because they do not answer their phone. ABSOLUTELY NEVER ask for a repair. They do not do anything you ask for and turn your piece into the ugliest thing you have ever seen and do NOT DO WHAT YOU ASK FOR. The reason, they want to keep your gold, your diamonds, your special piece for their resale YOUR JEWELRY RESALE VALUE. They do not want to repair your jewelry, they want your jewelry. ** Call me before sending your jewelry for repair at Zales.

My husband purchased a wedding ring in Feb 2017 online and I was so excited. Within 5 months a diamond had fallen out so I brought into the store in my area (Beaumont, TX) and the associate could not locate my information even with the receipt from the online purchase. I had to give her all the information and basically beg for them to have it repaired. Fast forward not even 10 months later and another diamond has fallen out. Each time I had an inspection it seemed to be done half assed and now there is no record of my inspections. No information was located in their system yet again. My husband was told it would cost $150.00 to replace the diamond after the lady was extremely rude and did not even care. Absolutely outraged to pay 1500.00 for a ring and now I will have to continually pay to have a diamond replaced. Given the track record I will probably be paying more than the original price. DO NOT BUY FROM ZALES.

Very disappointed in Zales jewelry repairs. They don't really care. I have 12 pcs. From Zales I have had to have work on my rings several times always to get them back in poor quality work. My diamond fell out 2 times and sent in both times and comes back with stone different shape, different clarity than was there. Then the prong work I had done was poor to say the least. The prongs are different shaped, different heights. Just awful. Then I sent in to have fixed and get sizing done. Still prongs are not fixed correctly and they didn't do the sizing at all. They had it 3 weeks and I just took it.

I had purchased a pendant necklace and a ring from Zales about 7 months ago- a total of about $350 worth of jewelry. The pendant came on a silver chain, which broke twice in a period of a month. I was told upon return to the store that the pendant was designed for “special occasions” and not everyday wear. Seriously? A $150 necklace is clearly intended for everyday wear. It's a heart pendant with a lab created sapphire in the middle. I purchased a new and different chain for about $35 dollars, only to discover a week later that it is now missing a gem. I have barely even worn it! Now onto the ring, it was silver with a rose gold rhodium. The rhodium rubbed off completely in about 3 weeks. Takes 2 weeks to get it redone. Every. Single. Time. Zales is complete and utter trash. They take NO pride or responsibility in the quality of their products. Avoid this business at all cost.

My husband bought me a beautiful diamond pendant necklace and a diamond tennis bracelet from Zales. The chain it came with was cheap, typical because they want you to come back and spend more money. So, I went in to get a more durable chain and to get the pendant soldered to it. Figuring my husband had an account at Zales I did not bring any paperwork. When they looked us up in the system all they could find was the bracelet purchase. You would think a national company would have a decent computer system to look up their customers' transactions in this day and age. My husband had to come to the store and after a lengthy question and answer session magically the transaction was found.

My husband bought me a rose gold bracelet from Zales which he gave me last month. Within the space of one month the chain has broken TWICE! The first time, I tried to get it repaired/replaced and initially the store tried to refuse (this was after I had the bracelet for 3 days). After much persistence they finally got me a replacement after I refused to pay up more money for a faulty product. Then today, the second bracelet replacement has now snapped again. The quality is poor and it's very disappointing as it was a wedding gift. Definitely do not recommend for either product or customer service.

Bought a ring online. It was beautiful in the picture and cost $400. When I finally got it I discovered the quality was HORRID! So I went on their site and wrote them a short letter. Within 48 hours I received an email saying they needed time to look into my complaint. After 2 months I sent them another email. They never responded. I wrote to them in June. and again in Aug. They have never contacted me and have never answered any of my questions. Now it's October and still waiting!

I bought a ring for 600 from Zales and paid all but 346.00. That was my bill in December of 2017. I was in the moving process and forgot to pay the bill until March. I had not gotten anything from Zales as far as an additional bill even though I updated a change of address. Once they got my payment. A creditor not Zales sent a letter thanking me for my payment of 346.00 but I still owe an additional 880.00. How is that possible when I only owed 346.00. With interest and late fees for 90 days would not equal 880.00. That would make a 250% interest rate. I disputed with them and asked where they got that amount, I was just sent a bill with a previous balance of 880.00 and I owe immediately 306.00. The amount I balance with was received as a payment magically disappeared. I still have the bill and payment. I will go to credit bureaus or sue if nothing is done. This is extremely excessive and unfair practices!!!

There was a balance on my account for a total of $1,740.43 and a subsequent balance on my wife’s account for $213.57. My wife mailed out checks for payment in full for both of our accounts on July 20th, 2018. It appears as though those checks were never received or cashed. Since payment was not received by Zales an interest charge of $1,831.57 was added to my account, more than we even owed! As soon as we realized the payment was never processed we called and paid the balance in full. I have included the invoice and check information along with this letter as proof. Along with bank statement that the funds were available at the time these checks were sent.

Wow some miracle. Get it and she says, "I don't appreciate getting yelled at." I said, "I don't appreciate my diamond falling out."

My fiance and I decided to look at rings and I fell in love with the Disney Jasmine ring. I wear a 9 1/2 in ring size, but they only have a 7 in stock. The woman who helped us said that more than likely we'd have to order it custom and it would take about 13 weeks. We were fine with that. The due date comes by on the order, we pop in and they received the ring it, but they had tried to resize the 7 into a 9 1/2. It was lopsided. The woman kept telling us it didn't look lopsided to her despite the fact that it was quite obvious. We took the ring home and it continued to bother me, so within 24 hours, we took the ring back and spoke with the manager. He immediately looked at the ring and said it was lopsided. He proceeded to order us a custom ring and it came in about 8-10 weeks later and looks perfect. It's hard to find honest individuals here.

I ordered a pair of earrings on 08/20/18 online. After putting in my card, everything went through fine. Or so I thought. I did not receive a confirmation email or order number and the payment was pending in my account. After three days, the pending charge dropped. I used the chat service and spoke with Paul ** and have the conversation saved. I asked why there was never a number and also wanted to know what was going on. I asked if the email could be resent and he said no, it might have went to spam. When I said I wanted to cancel because they lied on the amount of days it would take to ship. When ordered, it said 8 days but he said 8 days plus 10 for processing. I said again I wanted to cancel and then he said he could resend the email. Suspicious. I called customer service the next day and the woman said she could not even find my order.

I have been in Zales customer since 2014. I have not made a purchase since late 2016 but was planning on using my Zales card for my anniversary to purchase a gift for my significant other. I got on Credit Karma this morning to check my credit score and to my surprise my account had been closed with Zales, causing my credit score to go down for not having enough open accounts. I spoke with customer service management and they informed me that it is outlined in the terms and conditions but it is not necessary for them to contact their customers to notify them that their account will be closed or has been closed.

I would like to begin this review by stating if I could give zero stars I would. Around the middle of May 2018, my girlfriend (now fiance) and I went to Zales located in Waldorf, Maryland. My girlfriend found a really nice ring for a great price. The woman working proceeded to size her finger and stated she needed a 7 1/2. Well we left that day feeling great because I knew this was the ring she wanted and I was going to go back later and purchase it. I proceeded to go back to this location a week later and purchase the ring, but they didn't have it in stock anymore so they had to order it. The manager Kevin stated it would take a week for the ring to come in and about two weeks to get it sized.

I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so I followed the directions exactly in returning the ring to get the right size. After waiting about 4 weeks and hearing nothing, and not receiving my ring, I called the main customer service. I was told I would not be receiving another ring because I did not email the customer service center before sending in the wrong size ring with a request to get the right size. I was told the discount I had revived would also not be given back to me if I were to purchase the right size. I asked to speak with the manager of the girl I was speaking to, AND SHE HUNG UP ON ME after putting me on hold multiple times.

DO NOT BUY FROM ZALES JEWELERS!!! My boyfriend bought me a necklace and cross with my birthstone in it for a gift at the Zales in Gulfview Mall in Port Richey, FL. He paid more that $200.00 for it and according to them it was a bargain price! This week the larger of the stones fell out and 3 of the 4 smaller stones were loose. I took the necklace back to Zales with the receipt and they refused to fix it for free and the price they wanted to charge me was close to $100.00! As I kept asking why they didn't stand by their product etc., they kept pushing me to purchase insurance on it for $129.95 telling me that no matter how many times it breaks it will be fixed for free. I declined. No matter what I said they answered with buying the insurance. The prices, quality, and customer service at Zales leaves a lot to be desired and I will never step foot in another Zales.

I purchased a rose gold crisscross ring with tiny diamonds along the top "X" of the ring. Within 3 months of purchase, I noticed 2 of the tiny stones had fallen out of their settings. It might not be obvious to anyone glancing at the ring, but since I take care of my jewelry, I noticed it while I was admiring the ring in the light. I could see an area that looked dark and was not sparkling like the rest of the ring. I contacted Zales by email and told them 2 stones fell out and I didn't even have the ring for 3 months yet! I submitted my customer number and date of purchase to prove my case.

I ordered my engagement ring from Zales. They sent me 2 rings and charged me twice. I had to return to the store because customer service is based overseas and do not know how to help. I was told it would take 30 days for my money to be credited back to my account. Took ring to be cleaned and asked about it being sized. Apparently the warranty only includes diamonds. That would cost extra. After they were done cleaning my ring mysteriously "lost" a diamond. When I told them they suddenly couldn't find my warranty. I present my copy of the warranty. Suddenly their excuse was that I had to get my ring cleaned every six months.

I will never buy any more jewelry from Zales in Chambersburg mall. Every piece of jewelry I bought or received as gifts has been repaired 3-4 times. It’s junk and when you call there is always an excuse even with warranty.

I purchased a ring while on vacation. We live in the UK. I have had the ring 4 weeks and it has broken. I was informed that Zales was in a group and should I need to I could contact Ernest ** in the UK for any problem. As you can guess this is not correct. I have emailed Zales several times. I did get a reply at first. They totally ignored my request and just quoted their refund policy. Since then they have not replied even though I have emailed them several times. I am disgusted with their service or lack of it and would never purchase anything from them again. Very disappointed and the ring was a special gift.

I purchased a ring online late at night, I realized I purchased the wrong one. I called the customer service number to cancel and they were closed. So I waited till the next morning and called them at 8 am Central time when they opened. The CSR I spoke to said she will send a high priority to cancel. Over a week later after all this I get an email stating the ring is shipped?! I received the ring and called Customer Service again... They tell me to take it to a store to return it. So I do, nearest store to me is over an hour away. I drive there and find out I cannot return it to a store because the item was cancelled... they called customer service and they wouldn't do anything of course.

Zales cheated me out of $180. I returned a pair of (silver) earrings I had gotten as a gift. They broke within 2 hours of putting them on and were very cheaply made. Flimsy even. The invoice said I needed to send them back within 60 days for an exchange and the order date on the invoice said April 6, 2018. Okay, so I had to get them to Zales by June 5, 2018, right? Easy enough.

Reason for review is diamonds sold as being 1 Carat actually .80 carat. PLUS were sold as being a thirty (30%) Sale for Christmas. They were supposed to be $10,000 value on sale for $6500. I brought them to a trusted appraiser in Glenwood Springs to be told guess what? Diamonds value was $6500. So Sale was BS. NOT SALE and this on top of the diamond earrings weight being 20% short. They are a criminal operation and I’m curious how with the rating they have via Consumer Affairs how they continue to be in business??? Who allows this?

3 4 5. I purchased a 2 carats tennis bracelet in 2006 from Zales. I wore it a couple of weeks for the first time in a while; I noticed that a diamond had fallen out. The next day immediately brought it into the store to have the diamond replace using my diamond bond. One of the workers sent my bracelet off to have the diamond replaced and that was the beginning of this nightmare. My bracelet was sent off on 2/14/2018 and it didn't arrived back to the store until 3/14/2018 without the diamond being replaced. The diamond was not replaced with the diamond bond because the jeweler refused to replace the diamond because the bracelet has porosity in the metal which will caused the diamonds to keep falling out which is a manufactured defect.

Went to Southpoint Mall looking for gold Movado watch. This store told me they didn’t have the gold in stock but I can pay for silver, take it home and don’t touch it and they will order Monday morning. This started on March 17th. Today is the 26th and they have not called me once after telling me they would 3 times now. They had one at Macy’s I could have got but now they are sold out. Manager was rude talking to someone in store when I was talking. No customer service at all.

I purchased in cash a chain and bracelet from the Shaq collection. Encouraged by the sales clerk to get replacement plan... I guess they have a lot of thieves working there, because they don’t have any cash in store unless someone purchases with cash. So as I returned the bracelet that couldn’t be sized, I find this out! Complete joke! Go somewhere else.

I have had my Ring since Dec. of 2017 and have only worn it maybe for 3 weeks. First was after sizing. Received back and wore for 2 days and stem was broken. Returned for repair. Received back after 3 weeks and wore for maybe 1 week and stem is broken again. I should be able to wear this as I wear other diamond rings from a local Jeweler all the time. VERY POOR QUALITY from Zales.

Buying online at Zales was the worst experience I had. I placed an online order for engagement way ahead of time. They guaranteed me delivery in 2 weeks. AFTER 2 WEEKS, they told me, "Sorry. We have lost your order." I was supposed to pick up at the store and store told me, "We don't have it," so I may call online customer support. Online customer support kept telling me, "We don't have it," so I may call the store. Extremely unprofessional and careless customer service and online delivery system. Bottomline: DON'T SHOP AT ZALES.

After reading reviews here I was very hesitant to order from Zales but I really liked this item on the website. So I had to buy it. YES! Indeed I thought the product would arrive in 2 days, because it had those kind of ads next to their items. But, if you read it carefully, it does say 7-10 processing time + Shipping time. I ordered on Feb 20, 2018, my order was shipped on Feb 26, 2018, and I received it on Feb 28, 2018. Thus, my experience was quite satisfying. Furthermore, after reading the complaints here, I got scared, and contacted the customer service on Feb 24, 2018, and they were very helpful and assuring for me. All in all, great experience! Will buy more.

I ordered a ring for my boyfriend for our Anniversary but I didn’t read reviews first. After reading reviews I wanted to cancel because I only seen negative reviews. I called the customer service on canceling my order but the guy told me it was too late. It was already being customized. I was on hold for a max of 2 minutes not even. I ordered my ring February 17th and received it in the mail on February 21st. I don’t see why there was so many negative reviews but this was my first time ordering & I didn’t get any of the negativity the reviews talked about. So if you do order don’t believe all the bad reviews.

After paying monthly installments on time, I have on two separate occasions attempted to purchase on credit and been denied. Online credit available far exceed my purchase. Will never purchase from Zales again. Paying balance in full and going to another jewelry store.

Same problem, I order a diamond ring on January with an offer that was on the web with a 40% off. The order supposed to be a 4 weeks waiting for delivery, so I planned to be delivery before Valentine’s Day. 4-5 weeks passed and I didn’t get the ring, call several times customer service and the explanation WAS that the ring I ordered wasn’t on special offer anymore!!! Has double, I was charged on credit already!!! Customer service was the worst ever! Do not use Zales diamond house.

I purchased a ring online from this company and when I received it, I was not happy with the quality. I looked online and found that I could return the ring to a store vs. mailing it back so I did even though the store was 45 miles away. Of course while there, they pressured me to buy something else and just to get through the process I agreed to set aside a ring that I could come back and purchase after the credit was received on my Zales card (it takes 3.5 days to get the credit back on the account even though the debit goes on immediately).

I wish I would've read this sooner. I bought a ring under the impression that I would get it in 2 days. I found out after I order that it would take a week just for it to process. I found out later in the day and tried cancelling the order. That was Thursday and today is Tuesday and all they can tell me is that a claim has been put in. I wish I could give them 0 stars.

I'm writing this review as a warning to stay away from this store. I wish I read the reviews before I made my purchase. I Recently purchased a ring from Zales for my wife... Truly nice piece, The ring needed to be sized (of course). I was told at the time of purchase that a complimentary sizing would be done as long as I can produce my receipt. I walk into the Deptford Mall store with my wife with the receipt... The looks that we was given assured me we wasn't going to be serviced.

As another person on here I was duped by the Valentines Ad which read "Order by Feb 13th 2pm and receive before Valentines." Once I placed my $275 order it then stated 2-3 days to process then shipping time. I called to verify this conflicting information once my order was placed. The service rep stated that it would take 7-14 business days to receive my item. I asked that they cancel my order as I would just go to a jewelry store locally. Mind you this is 5 minutes at the most after I placed my order. They tell me it will take 3 days to cancel my order and then 7-10 days to get my money back depending on where the vendor is in their processing. That was Tuesday Feb. 13th. Friday Feb 16th I get an email stating that my card has been officially charged as my item was shipped. It appears my order was never cancelled. I will now have to report this to my bank and waste my time with another call to get this taken care of.

My husband ordered me an Oval Swiss Topaz pendant with diamonds accents and a sterling silver bead chain... almost 200.00 for it. We opened the box with excitement and there's a tag tied to the necklace that says MADE IN CHINA!!! Seriously??? With no authentication that any of the stones are real!!! We received it in a timely manner and customer service was nice but I was not... I said I will take it to a jeweler to see if diamonds and topaz are real and if not I want FULL refund!!! WILL NEVER ORDER FROM ZALES AGAIN!!! The chain wasn't what we ordered either! And even the box it came in said Made in China.

It's February 13th and they are still advertising "Guaranteed delivery by Valentine's Day" yet I ordered something on February 9th an hour after their cutoff (3 PM instead of 2 PM) so they didn't ship it until 2/12. UPS says I won't get it until the end of the day on Valentine's day (at which point I will be returning it and shopping elsewhere because of the poor customer service that followed).

The reason for my review: Purchased some earrings online. After I made the transaction I called to verify how long it would take and the representative told me a longer time than I anticipated so I ask them if they could cancel the order, I called a couple of seconds after I placed the order. I spoke to four representatives and one supervisor. Still no help in canceling my order. After fighting with Zales representatives I found a corporate number myself to call and I explained to the gentleman what I have been through and he assured me someone would call me back. However no one never did.

If there was a way to rate them with (0) stars that is what they would get. Sorry this might be a little long but worth the read. I wish I would have read the reviews before this nightmare started. My fiance purchased me a diamond ring from the Zales store in Muncie, Indiana on 4/22/2017. Liked the ring when I looked at it, hate the ring now. So we paid cash for the ring and it was quite pricey. (7) days later we were back in because a diamond fell out of one of the bands. They said it would take about 4-6 weeks and I wasn't going without a ring. So we told them to send in a ring and have it sized and solder the other bands to the ring. So we waited another 2 weeks or so for the 2nd ring. No phone calls from anyone. Had to keep checking in time to time.

2 years ago I inherited my grandmother's ring. I took it to Zales to have it cleaned and inspected since it's about 30 years old. I was informed that the prongs needed replaced to make sure I didn't lose one of my stones (2 sapphires and a ruby). I chose to do that since I wanted to wear it and I really value this ring. I paid $250 to get new prongs and I wear it semi-regularly. Yesterday my ruby fell out. I have no idea where it is. I took it to Zales since I had the work done to prevent this outcome.

I bought my wife a Medical Alert Bracelet in May of 2016 from Zales online. After several weeks it finally arrived and looked great and had her medical situation engraved on the back. Within a few months we could tell that the engraving was starting to fade. A year later the engraving is completely gone which makes the bracelet worthless. Since we did not purchase the protection plan we were told by Zales customer service that there was nothing that they could do about replacing it. We took it to our local store and they agreed with us that the bracelet should not have faded off and that it was defective but there was nothing they could do because it was an online purchase. We are so thru with Zales.

IT'S A LONG STORY BUT IT IS SO WORTH THE READ: Please read this if you're thinking of buying from Zales because you will change your mind!! So my fiancé proposed to me in May of 2017 with a ring that he purchased from Zales. The ring was too big and I originally put a ring guard so I could wear it for a while before having it sized. We then had a vacation scheduled so I figured perfect time to drop it off and have it sent out for sizing and I’ll pick it up when we get back. So they stated 4-6 weeks for the sizing, no problem. Then when the ring arrived I received no call that it was in the store, I had to call them and they said “Yea it’s here”. Ok fine. But then... THE DIAMONDS STARTED FALLING OUT (4 diamonds to be exact) so when I brought the ring back the first girl said it’s because I’m “banging my hand around all day”. -_- Why would you even assume that? And no I don’t, I sit at a desk all day.

I ordered an item with the promise of before Christmas (I have the email to prove it). It's now January 24 still no item. I called customer service and they told me because it was engraved that it no longer would be before Christmas which wasn't written anywhere on the website and he couldn't find it either, so then he told me it would be delivered January 8. January 24 still no product.

I ordered a few gifts for my boyfriend‘s family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this embarrassment, Zales sent me a gift card, with which I bought this ring. Well, they put me through hell for this ring, especially in the pickup process, for which they were very rude, uninformative, and did not even give me a box to take it out of the store in. It was finally ready to be picked up, and I got it the morning of January 20th. The band looks like it was put in a ** blender and is completely tarnished on top of that.

I ordered a special necklace for my daughter, from her 3 year old son, for Christmas. Order dar 12/13/17. Never came in. Called customer service SEVERAL times. It was either busy or I was on hold for at least 30 minutes. I also stopped in their store at Galleria Mall, was told I would get a phone call back that day. No call. No one wanted to help. AND the necklace won't be done for another week or so. I WILL NEVER ORDER ANYTHING AGAIN FROM ZALES. THEIR SERVICE IS HORRIBLE. AND I HOPE NO ONE ELSE DOES EITHER.

I ordered an engraved ring. The name was spelled wrong when I received it. It has taken 3 phone calls so far just trying to get a return shipping label. Not to mention all 3 times I have called I have had to wait on hold for over an hour. When I placed the order online it showed the product on sale but when I checked out I was charged full price!

Let me start off by saying that this is my first time shopping with Zales and trust me this will be the absolute LAST! Customer service is terrible & site is false, misleading, & deceiving! I placed an order on Sunday, December 10th for a locket. This was at the time when they promised before-Christmas delivery. As the days get closer to Christmas, I start to wonder when I will receive a shipping confirmation e-mail. I call the customer service number and my wait time is 150 minutes! Really??!!

Never again will I order from this place. I wish I read reviews from here first. I am having the same problems as everyone else. I ordered a ring for my girlfriend for Christmas back on December 4th, a week before the order December 11th for Christmas delivery. I have yet to see any change in shipping. I've spent literally HOURS on the phone with these people just to get the same answers its processing. I even went to my local Zales where it is supposed to be delivered and they called the store support number, all they can tell them was it will be shipped out by the 21st.

I literally placed a order with them on the 8th of December. My sale was cancelled for no reason 3 days later. Placed another order on the 12th and everything seemed to be fine. I spent over 7 hours in the past week on hold because I was told it would only take 3 days to process and 2 days for shipping. I read a lot of reviews today and everyone is experiencing the same thing. I even talked to a supervisor and she directed me to a department that had nothing to do with my order. I cancelled my order today because I'm getting engaged soon. I went to another company and bought a ring today and have it in hand now. Cannot believe how crappy the customer service is. Looks like they are going to lose everyone business because of how dumb they are. I will for sure tell everyone I know and put bad reviews on every review place I possibly can. So if you're reading this don't buy from ZALES EVER!!! A scam company for sure.

I ordered a necklace on Nov, 21, 2017. I haven't received one email on status update and like many here it just shows status unavailable!!! Chat button does not open and now the phone is busy. What a horrible ran site, and business this is. The one time I DID get ahold of someone to cancel they said they contacted the vendor and it's too late to cancel but yet I still don't have my order. Today is 12/21/2017!! Buyers beware. Place your order at your own risk. Amazon is 20 times better and faster. I have been treated great in the store when I purchased but this online ordering is a joke. You can't get ahold of anyone. No one can help you. Not one update received on my ** order. I'm so furious.

I place a rather large order on 12/18/2017 with a guaranteed shipping delivery before Christmas. My debit card was charged and now it is 4 days before Christmas and before the weekend. I still have not received a shipment notification. None of the customer service phone numbers will work. The chat option does not work. I have tried to contact the corporate office and no one answers there, either. I'm beginning to think they are out of business. There is no email address to contact anyone. I am very, very frustrated. Whats it the answer to this madness?

Zales has been the worst experience thus far for my holiday shopping. I ordered a personalized wallet on 12/14/17 and there is still no shipping info available although the website states it would arrive before Christmas. When I call to speak with a representative there is ALWAYS a 129 minute wait and the online chat option is a joke! I can't get through to anybody! I have been charged and left wondering about the status of my purchase. I feel scammed and unhappy! GOODBYE ZALES, YOUR BUSINESS SEEMS TO BE DROWNING!