Zales Reviews

This is now my second ring because I was not happy with the diamond in my first ring. We went back, got a certified diamond, it looked very good. You send the ring out for sizing and when you get it back, it is not the same diamond. I so regret upgrading to a certified diamond. I am sorry, but I do not trust Zales and I never will.

I ordered my husbands wedding ring from their online store (which I regret) and he wore it for a couple of months and started to notice his skin on his ring finger was peeling. Not knowing the exact cause we thought it would be a good ideas to take the ring off and let the skin to heal back and then put it back on. The same thing happened so I called the customer service number to inform them what was going on. I was told to send it back for a refund so I did. Was I shipped it off I called Zales to see if they received the ring back and I was told this time that once it’s processed I would receive the refund back to my bank account.

I purchased a diamond bracelet last year, cost me $2400 and I paid $2050 right before the one year contract installment was ended. I was charged $433 two weeks ago without any real communication. If you are charging this big amount you gotta make sure your customer is informed. Instead they prefer to wait the time to charge it. When I called them today to explain the issue. When they sell you they will be nicest on the planet, but when purchased they are like it is what it is.

I went to the Zales at Sangertown Mall, New Hartford, New York to purchase an engagement ring. I walked into the store at 11AM was approved and picked out a ring. The purchase was never completed because the salesperson was on the phone most of the time trying to reset my account because she was not familiar with the procedure. I'm a very patient person as I was in the store till 3PM and finally just said forget it. All this and the fact that we sent a picture to my girlfriend after the second hour had passed because "we are almost done" only to have to tell her that we didn't get the ring because they couldn't figure out the process. Stay away!

So I ordered my fiancé's wedding band online. Got the ring in today and it's not the correct order. I called customer service and was told there was nothing they could do about it today and that it could take up to 21 days for someone to call me to get this order replaced. I'm getting married in less than a week and I asked if they could put a rush on this to get me the ring before my wedding day and was told NO!!! What kind of business is that!?! Zales is a terrible company and myself nor my husband will ever purchase from them again. Not to mention my fiancé bought me a tennis bracelet for Mothers Day last year and the bracelet has spent more time sent off to be fixed than I have got to wear it. I advise everyone to do not buy from Zales. I have always had great experience with Kay's and that will be who I use from now on. As for Zales you can kiss my business goodbye!!!

I purchased a watch for my husband and I did pay off the balance. Zales called me to verified the payment and it was verified. However, they send me some charged with interest again and now over 300 dollars is on my credit and my credit is the lowest ever. They have not removed, it and keep adding interest charges on the balance for something that I have paid off already. This is the most devastating experience I ever had with a company like that. I am asking Zales to remove that delinquent account on my credit. I have spoken to their customer service about this issue but I am not sure if they are working on that. This is not professional at all and for a balance that was already paid off. Worse customer service ever. I do not have words for this type of treatment.

My husband bought me an engagement ring last year for Mother's Day. Ring was beautiful. After 2 weeks I started noticing allergy on my finger. Was dissapointed with this ring. Up to now don't know if it's real or fake. Every time I wore it I get bad allergy. Could it be fake? I try calling them and they keep on saying that it's probably me but come on. I never had an allergic reaction to gold jewelry. Will never buy from them.

My ring was sent out twice for resizing and I’m sure it was worked on by two different people. My ring returned with scratches all over the inside and the band is horribly uneven in the back. This is by far the sloppiest work that I have ever seen in my life. This was supposed to be a special moment and the more I look at the ring the more I hate it because of what they done. I do not understand how a ring that was sent out for 2 weeks returned in this condition. I feel so bad for my FH because he wanted this to be special and Zales has ruined our moment. I wish that he would have gone somewhere else or that I would have taken the ring to a professional jeweler that actually knows what they are doing.

Buy my husband's wedding ring in January. It was really pricey which was fine because I thought I was getting quality. Well he ended up dropping it on our ceramic tile and cause ring to break in 3 pieces. The sales would do nothing about it, told me to contact the maker! Wow! As much money as they make you would think that placing ring would not be that big of a deal. This is just disgusting. I will never do business or refer anyone to them again. I would rather buy a Walmart ring!

In 2008, my wife purchased my wedding ring with a lifetime protection plan at Gordon's in Neshaminy Mall, Bensalem, PA. A few years ago We relocated to NY and shortly thereafter, the store (Gordon's) closed. My ring fell and one of the diamonds went missing. On Sunday 6/2/2019, We went to Zales at Green Acres Mall in Valley Stream to have the diamond replaced. As we entered the store we were greeted with warm smiles and a pleasant welcome from Layla, Sales Associate and Myisha the Assistant Manager. Layla tried to assist us but could not find our information on their system. She gave us the number for Gordons' Customer Service Dept. We spoke to a Gordon's customer service rep but she was of no help whatsoever. The rep told us there was nothing they could do without the original documents.

I ordered this product on Thursday. This was a birthday gift 5/3/19. This order is still in a pending status. I contacted Customer Care and I was informed that each item has a different processing time. It varies. This item is not on back order and there is no other reason that could be given for the delay. I have ordered from other jewelry stores online I wanted to take advantage of an item offered by ZALES.com however, this was the first and last time I will deal with this store rather online or in person. Order at your own risk.

My spouse purchased my wedding ring in 2017 along with the “LIFETIME REPAIR WARRANTY.” This evening I took my ring in to be sent away for repair and was told they no longer will honor the warranty and are unable to send it away! I had my ring repaired with them in the past with them with no issue with the warranty. Now, suddenly something we paid for is null and void!? Zales should be refunded customer's money back on the purchase amount of the “lifetime warranty” because apparently, it isn’t what they claim it to be! I will NEVER purchase anything from them again nor will I recommend Zales to anyone!

Ordered a ring for Mother's Day several days before the cut off date assuring delivery prior to Mother's Day. After a few days I did not see any shipping info on the order. I called the 1800 number and was assured that the ring was going to be shipped with a Saturday delivery. Mother's Day comes and no ring delivered. Called the 1800 number today and they now tell me May 21. Getting through on the 1800 number was an experience in itself. I would warn anybody away from Zales.com.

I purchased a customized mother's ring for my wife on their website 10 days before Mother's Day (their site's deadline for custom orders to be delivered before the day). 5 days later, my transaction is still pending, so I sent an email to their customer service to see if there's some sort of problem. I got a form email in response, stating that they'll respond in 3 to 5 business days.

My ring was supposed to be delivered today. My fiance answered the door and the UPS guy handed him an empty bubble wrap mailer envelope. He asked the UPS guy what was with the huge slash in the envelope side. No ring. He told him he didn't know so we told him we were refusing the package. So I called Zales and they said they have to do an investigation that can take 2 weeks. They refused to send me another ring or issue a refund. They said I can purchase a discounted loaner to use for the wedding and then return it. I was like, "Are you kidding me? Why would I do that." So they offered a discount on another ring that was available to be shipped in time for the wedding.

I had read about the bad customer service at Zales and got the luck to experience it today. My daughter bought me diamond studs for Christmas and when they were just sitting on the dresser the diamond fell out. Went to store for assistance and was treated like crap, they would not help me even though they have a supposed diamond guarantee. Cheap jewelry and bad customer service doesn’t mix well for me. I will never go back to Zales again. My daughter just bought me stuff for my birthday from Zales and I’m going to return everything.

I have had the best experience with Zales. From the customer service team helping me find something that both fit my budget and desires to going above and beyond to help quickly resolve an error I made in having another business resize my rings. The business I had went to did a horrible job and Zales helped me get my money back from that business and helped me find a business to repair my rings within 24 hours for my wedding the next day! I would definitely recommend going to Zales.

I have had my ring for 10 years and have had no issues. Just over a year ago, I have it resized and refinished. Now the main diamond has fallen out and they refuse to cover it under the lifetime guarantee. They claim they have no record of ever inspecting the ring in their system, beside the recent work, therefore voiding the contract. So I have no choice but to pay for the repair myself. Which I will, then I will sell the Zales ring and NEVER purchase from them again. Lifetime Guarantee - should be Lifetime Scam. Stand by your workmanship Zales, funny how it went to ** AFTER your repair the first time.

I have always had the best customer service at Zales in Yakima, WA. Some of my rings have needed repair or resizing and I occasionally purchase items there. The Zales in Yakima, WA. is a great store and has wonderful jewelry.

Very weary of purchasing from Zales because of the reviews I read here. I wanted to share that I went ahead anyway and had a great experience. Fast shipping before estimated time frame. Products came as ordered/described and I am thrilled with all of the pieces I’ve purchased as far as quality and craftsmanship.

I placed an order the 26th of February for a personalized ring. At checkout it states a 7-10 processing time. Fine. Today makes it 11 days later since ordering so my ring isn’t in the processing phase. My order however is still not giving me any shipping information. When I go back to review the order in my account it simply states “pending”. Zales does offer two day shipping however when I talked to the rep via chat she stated that my ring would arrive the 15th... That’s not two day shipping. I have no idea when my ring is coming. I hope soon the website will give me shipping info because I am just waiting for this info. Zales I just want my ring.

We looked for 2 months for the perfect engagement ring before finding my ring on the Zales website. I was told they only had 2 left in their entire inventory and it to be shipped store-to-store. When the ring finally came in, it needed to be sent out again to be sized up. On the invoice, the salesman included sizing and tighten loose stones. I waited 3 weeks for my ring to be "repaired."

I purchased a diamond ring for my wife at the Zales store in Aurora, Colorado in summer of 2017. I’m not an expert on diamonds, or jewelry in general; however I have a basic understanding of the price of the materials used to make jewelry, and the overhead inherent in the cost of bringing the product to market. The in-store selection at the location seemed to be quite wide, and the saleswoman was able to confidently describe the available items to my wife and help her find what she had in mind.

I’ve read these horrible reviews after we purchased our bridal set. I was nervous and trying to keep track of my order. I had absolutely zero problems. It does say it takes 7-10 business days to ship them shipping so I expected it to take for what it felt like forever. I actually got it earlier than expected and didn’t have any problems getting in touch with customer service. I’m a happy customer.

Zales is possibly the most frustrating online payment website I’ve ever come across. I’ve been trying to pay my payment for an hour typing in all the correct information and apparently my account cannot be found. I try calling and that loop lead absolutely nowhere with no questions answered. If I could go back in time and never buy from there I would. If you plan to buy from there, do not.

So my soon to be husband proposed to me on 11/21/18. He and I picked out the beautiful Forever Ring. Love the way it looks. A month later, the ring had already started to change color, then on February 6th, I noticed that one of the diamonds was super loose, it was moving around in its setting. I go to the store, and they can't find me or my fiance in the system. Luckily I had a picture of the receipt on my phone that my fiance had sent me before I got there. Otherwise, they would not have helped me at all.

Well if you too are sitting at home wondering where your package is since it hasnt shipped, then you are not getting your stuff because after calling them for 4 days straight and speaking to 7 different representatives And not even one was able to realize that I picked USPS shipping and apparently you have to pick UPS to get it on Valentine's Day (keep in mind, it doesn't say this anywhere when ordering, and they had 4 damn days so they could've shipped it) so today Valentine's Day morning I wake up and call them to hear this wonderful news that I will be receiving my package in a month... What are you doing Zales? Have y'all lost your minds?

I ordered my Fiance two pairs of earrings on the Zales website which specified the "Order By" Date to receive it by Valentine's Day and the order hasn't even been shipped or processed as of February 13th. Long story short thanks to Zales horrible customer service and lack of information as well as false advertising my Fiance now has nothing I ordered her on Valentine's Day and I am out $600. Worst company I have ever ordered something from. 0/10 Doesn't do it justice.

We misplaced our warranty information when we moved to our new home. Now the company will not honor the service warranty. Our purchase history is nowhere to be found after purchasing 4 rings and one set of earrings... Our lifetime warranty is gone.

Estimated finish day is today. The order status is still "shipped to jewerler". No answers when asked about how much longer it will be. When we purchased the ring we were assured it won't take more than a month. Because we are travelling and leaving the town soon in two weeks, we won't even be able to collect the jewelry worth of $700.

I hope your ring does not get stolen in the shipping process, they refused to do anything about it even though it's pretty obvious it was stolen in the shipping process. Someone cut my box open, stole the ring and resealed it and they wasted two months of my time only to tell me "sorry not sorry, we can't do anything."

We were waiting on the arrival of our wedding band. We already paid for it. Approximately two months went by with no call from Zales (Peru Mall, Peru, Illinois). We finally called them and Carol informed us the ring was discontinued. I asked why we were not contacted and informed of this and she did not have an answer. Rather, she told us that she would have Holly, the manager contact us upon her return from vacation on 2-1-2019. It is now 2-4-2019 and we have yet to hear anything from Zales. How awful is this? We had to call them to find out we were not getting our wedding band!!! Terrible, terrible customer service. Then, to not call us and try to fix the problem is even worse! I will NEVER recommend Zales, specifically, Peru Mall, Peru, Illinois, to anyone. You are awful and should be ashamed of your business with your customers!

Updated 03/20/2019: Update: March 18 I got another call from the Zales store I have been dealing with. Called to inform me they have moved repair date back another week. They are waiting for the diamond to come in. I've been waiting now for almost 3 months. New pick up date by end of next week, the end of March

So on December 9, 10th, I went into Zales at the Dover mall location. After waiting for 15 mins someone finally came up to me and offered to show me engagement rings. After not seeing a ring I liked, I viewed more jewelry until I came across this beautiful 14k gold tennis bracelet. The ticket price said $1,200.00 but since there was a sale going on the associate told me they could accept 1,000.00. It’s been a little over 30 days since I purchased the bracelet for my wife and now it’s starting to discolor and turn silver/bronze. Does anyone have any suggestions on what to do from here?

I first ordered my ring online. It didn't fit. So I called in and they told me I could get it resized or return and order right size. So I went to the store and found out I can not get it resized and that I had to return it. So I said ok I will return and order the same ring in a different size. She told me you can do that but you don't get the same discount because that sale is over. So I had to call the 1800 number and wait on hold to explain the situation.

Zales shipped a $700 diamond ring that the post office says was left on the front porch and must of been stolen. Zales says they don't replace stolen orders. I asked why a signature wasn't required and I was told they don't require a signature for anything under $1,000. If they choose not to require a signature that should mean they bear the responsibility for it. They say it's USPS' fault not theirs. But I didn't pay USPS. I paid Zales, they choose USPS to handle the delivery. Very poor customer service and lots of rude people working for Zales.

So, I went into the store to get my ring resized 1/2 smaller. When we got there the lady who helped us couldn’t find his name in the system. After 30 minutes of trying we had to make a new account under his name. Then, after taking my ring SHE PUT IT ON HER HAND. She then began to tell us the ring will be back within 4-25 days. This didn’t seem right so I went back another day and asked when my ring will be back. 2 weeks. These people need to be consistent with their information and respect other's jewelry. Saying this, I had gotten the ring the day before... I was very upset I had to give it up for 4 days let alone have her place it on her finger and then be told it won’t be back for 2 weeks.

Updated on 01/04/2019: Recently wrote a review regarding a Zales product I order and tried to cancel while still in processing because I didn't want it shipped. Well guess what, they shipped it. Now if I want to return it I have to pay to return the product and THE CHAIN IS BROKE!!! So happy I only spent 40$ with this scam company. I literally just open the package while I'm still here at work.

So I brought my soon to be wife a ring off this site. Mind you it was my first time shopping with Zales and not only did I not get the ring I order but I didn’t even get my money back. Idk what’s wrong with this company but I hope whoever reads this can learn from me. Ps not buying anything else in the future.

On December 17 I bought a pair of Sterling Silver earrings for my girlfriend. I brought them home, put them under the tree, and on Christmas day she opened the package and tried them on. One of the earrings fell out of her ear within minutes of putting it on. She picked it up and up and looked to see what might be wrong. It was apparent that the clasp of the earring that fell off was out of alignment. We went to the store today to get the clasp fixed.

What a total scam and run around. You will be totally disappointed and every time you look at the jewelry it will remind you of the horrible buying experience at Zales and Zales.com. The ring was purchased before Christmas and a different size is needed. They want to charge double to get any other size. I want to cry. I am so upset. Please do not support this awful company and there extremely aggressive and deceptive sales techniques.

Zales offered a Topaz pendant for $20. I ordered this pendant on the very first day it became available on December 6, 2018. When it didn't arrive I contacted the company, they assured me it would arrive by Christmas. Today, December 28 they informed me by e-mail that the pendant is not available and they're canceling my order. The pendant is however, still available for $80.

Horrible and incompetent clerk at the store, overcharge me, called Zales, just to get worse. They try to refund me, instead, they charged me again 'cause had no clue what they were doing. Stay away of this idiots.

Had a diamond fall off THREE times and their customer service was horrible, manager was rude and their customer service number was managers said they would call back and didn’t. It was a horrible experience!

I ordered an engagement ring last week. The ring was perfect. I'm not exactly what you would consider wealthy. So I saved for about 3 months to get enough to buy the ring that I wanted. It was the perfect fit. Everything was going great. I was going to seal the deal Xmas morning while we opened presents. I was going to surprise her. I was on track to have the best Xmas of my 35 years of life.

Ordered an item to have it shipped to the store and no one called or emailed me to let me know it arrived. Then I tried to call the store and no one answers, sooo customer service tells me I should either just drive 45 minutes to the store and hopefully it's still open or call a store close to it and ask them if the Zales store is open still and see if they know what time the store closes, REALLY!!!

I ordered a ring for my daughter as a Xmas gift. I placed the order on the morning of the 13th under the impression per their advertisement, it would arrive by XMas. It stated the following: Order by Friday, December 14, 2018 for Christmas delivery. This delivery date overrides regular processing times noted below. They even changed this date to the 19th as the last day!!! I called several times through the week, was told yes it would get here... NO PRESENT DELIVERED!! I’m infuriated, and will never purchase from Zales again!!

Welp my Christmas will be going down the drain this year. I purchased three chains that the consumer said would be shipped in time for Christmas. That’s was a lie. I don’t understand why is it so easy for the consumer to grab the Money from your account/give you an hour for a refund and then when you ask for a refund due to later finding out that it’s actually not going to be here on time your refund gets rejected by the vendor. That is ridiculous. I am highly pissed. I want my money back for all three orders!

Good Evening, I am a long time customer of Zales. I have been going to Zales in Menlo Park, NJ in the mall. I wanted to purchase a new wedding band for my husband for Christmas. I went to the store early November with our daughter to choose his ring. My daughter choose the ring she wanted and I purchase it right away and wanted it Engraved with her name and DOB inside. Everything went smoothly for that transaction. I was called in a few weeks later that the ring has arrived and once I went the ring was not noticeable to view the engraving. My original sales rep Danielle who was amazing the entire time send the ring back to get the engraving fix. Another week I was called in and arrive again the engraving was bad. Danielle was out sick during this time. So the other sales rep and the assistant manager help reorder a new ring online for the THIRD time to get it engraved by the manufacture.

I submitted a purchase online for a birthstone necklace for my wife for Xmas, didn't see online when my order was going to arrive so I immediately canceled the order. Now Zales is holding $178.19 of my money and refuse to release it. I've been told that my bank is the ones who is holding the funds but that is incorrect, by LAW banks cannot hold "Debit Card" transactions. The merchants are the ones who hold the money to protect themselves from product lost without a payment... Me or my family will never look at Zales for any future purchases of jewelry, very bad phone reps and customer service... No one attempted to resolve my money being held. They just stayed on blaming my bank instead of trying to take action by checking to see if the hold is still on the funds etc...

I ordered a necklace on December 6th. I opted out of shipping to my house and shipped to my local store. Mainly because it ships faster and it is free. Well that is the way most companies work anyway. First I had to wait 7 days for processing. That was fine but on the 7th day I noticed the status had changed to shipped. With no tracking number being received, I decided to call them. I was told it is going to ship on the 20th. That leaves 4 days to get it to the store and for me to pick it up. Given their track record I highly doubt it will be ready for pick up by Christmas Eve. It is a Christmas present for my niece. Now instead of being able to give it to her on Christmas I will just have to show her the shipping status! All the while knowing they probably have the exact same necklace sitting on their shelves. Don't waste your hard earned money on these crooks!

So I bought a ring and I paid for 2-day air. After about a week I still had no ring and absolutely no kind of tracking or even shipment confirmation. I contacted customer service to be told it can take almost 2 weeks before they even ship items. I had no gift for my best friend's birthday. This has been my worst online buying experience. I am very disappointed.

When you go to a Zales store and they ask you to open a charge, PLEASE DO NOT OPEN IT BECAUSE THEY ARE FRAUD. What they say at the store is totally different for what you sign up for. Please stay away if you want your peace of mind. I will never step foot in that company ever again.

Bought a lifetime warranty for a watch a couple years ago. Took it in to get the battery changed under the warranty. I was told the warranty was only for 2 years and that mine has expired. Even though I have a form that said lifetime warranty they said they printed it on the wrong form. They refused to honor it or give me my warranty money back. I have been buying from them for almost 10 years. This was the last straw with them so I am looking for a new jewelry store.

My teen son purchased a ring for $188. They charged him $210 for authorization fee and another $190 for the purchase. In total he paid $330 for $188 ring. They only returned $70 of his money. In order to get his money back we have to jump through hoops. We have to fax them a copy of the bank statement for their review. He is now negative $57 in his account. They said that they won't pay any overdraft charges. We would have to discuss that when it does happen. I think Zales is scamming people for more money by charging more than an item is worth. I don't understand this extra authorization fee when the ring was already paid for. And why do we have to jump through hoops to get our money back. This is ridiculous. I don't think anyone should shop at Zales. They want to take extra money from you and hope that you forget about it. It's a scam!

I purchased a necklace for my wife online. When I got to the part of delivery and shipping I selected the fastest shipping so I can get it in time for Christmas. The delivery date was for Tuesday December 11th. The necklace never came so I called customer service and they told me I would have to wait another 2 weeks and so I told them to just cancel the order and then I was told I would have to wait 3 days to get my refund. Please save your money. Don't even bother with Zales. I was completely lied to. Merry Christmas. Smh.

I found a ladies wedding/engagement ring in Destin FL. Took it to Ben Bridge to see if the diamond had been lasered engraved which it was. I found out all information about the ring including that it was bought at Zales. After calling several Zales stores and headquarters I was told that they didn't keep information on their diamonds (really). I have spoke with many people at Zales and was given so much bologna that it is just really unbelievable what people can come up with to get you off the phone. Today my family and I went to the Parks Mall in Arlington TX. Thought I would give it another try.

I purchased earrings online which were very tiny when received vs photos so returned them to the Springfield VA mall store. The receipt received with the online order indicated items can be returned at any Zales store. I purchased another pair in the store but my wife didn’t like them so I returned to same store. The sales person was extremely unprofessional and rude and acted very annoyed that I was returning the earrings. He even had the gall to make a comment as I was leaving to his coworker that they are to no longer accept any exchanges or returns from online orders. We will never shop at Zales again based on this experience. This salesperson should not be in sales or customer service and needs to find a different line of work because he clearly lacks any basic common decency and does not treat people and customers with respect.

I will never shop here again, online or in store. I have had 2 issues now with their employees. One was reconciled after a week of going back and forth and pretty much being called a liar. They apologized and corrected it but that does not excuse the rudeness. I gave them another chance. The second issue has me furious! My mom has been fighting breast and kidney cancer all year. Her birthday is Dec. 10th and I wanted to get her something nice. I ordered a necklace on November 29th and did the 2 day shipping. When I checked the status of the order on December 5th it still said pending as if my order hadn't even been processed.

I called to inquire about my order. A person named Michelle answer the phone laughing and chewing food. What a behavior... I gave her the order number and the represented the issue. Then she hung up the phone and transfer me from the beginning on hold to someone else. The worst customer service ever. Where do they get this people from to represent their business. No wonder Zales have such a low ratings. I will never order from them again.

Never purchase anything from this store. First they will not never call you, second you cannot call them because they do not answer their phone. ABSOLUTELY NEVER ask for a repair. They do not do anything you ask for and turn your piece into the ugliest thing you have ever seen and do NOT DO WHAT YOU ASK FOR. The reason, they want to keep your gold, your diamonds, your special piece for their resale YOUR JEWELRY RESALE VALUE. They do not want to repair your jewelry, they want your jewelry. ** Call me before sending your jewelry for repair at Zales.

My husband purchased a wedding ring in Feb 2017 online and I was so excited. Within 5 months a diamond had fallen out so I brought into the store in my area (Beaumont, TX) and the associate could not locate my information even with the receipt from the online purchase. I had to give her all the information and basically beg for them to have it repaired. Fast forward not even 10 months later and another diamond has fallen out. Each time I had an inspection it seemed to be done half assed and now there is no record of my inspections. No information was located in their system yet again. My husband was told it would cost $150.00 to replace the diamond after the lady was extremely rude and did not even care. Absolutely outraged to pay 1500.00 for a ring and now I will have to continually pay to have a diamond replaced. Given the track record I will probably be paying more than the original price. DO NOT BUY FROM ZALES.

Very disappointed in Zales jewelry repairs. They don't really care. I have 12 pcs. From Zales I have had to have work on my rings several times always to get them back in poor quality work. My diamond fell out 2 times and sent in both times and comes back with stone different shape, different clarity than was there. Then the prong work I had done was poor to say the least. The prongs are different shaped, different heights. Just awful. Then I sent in to have fixed and get sizing done. Still prongs are not fixed correctly and they didn't do the sizing at all. They had it 3 weeks and I just took it.

I had purchased a pendant necklace and a ring from Zales about 7 months ago- a total of about $350 worth of jewelry. The pendant came on a silver chain, which broke twice in a period of a month. I was told upon return to the store that the pendant was designed for “special occasions” and not everyday wear. Seriously? A $150 necklace is clearly intended for everyday wear. It's a heart pendant with a lab created sapphire in the middle. I purchased a new and different chain for about $35 dollars, only to discover a week later that it is now missing a gem. I have barely even worn it! Now onto the ring, it was silver with a rose gold rhodium. The rhodium rubbed off completely in about 3 weeks. Takes 2 weeks to get it redone. Every. Single. Time. Zales is complete and utter trash. They take NO pride or responsibility in the quality of their products. Avoid this business at all cost.

My husband bought me a beautiful diamond pendant necklace and a diamond tennis bracelet from Zales. The chain it came with was cheap, typical because they want you to come back and spend more money. So, I went in to get a more durable chain and to get the pendant soldered to it. Figuring my husband had an account at Zales I did not bring any paperwork. When they looked us up in the system all they could find was the bracelet purchase. You would think a national company would have a decent computer system to look up their customers' transactions in this day and age. My husband had to come to the store and after a lengthy question and answer session magically the transaction was found.

My husband bought me a rose gold bracelet from Zales which he gave me last month. Within the space of one month the chain has broken TWICE! The first time, I tried to get it repaired/replaced and initially the store tried to refuse (this was after I had the bracelet for 3 days). After much persistence they finally got me a replacement after I refused to pay up more money for a faulty product. Then today, the second bracelet replacement has now snapped again. The quality is poor and it's very disappointing as it was a wedding gift. Definitely do not recommend for either product or customer service.

Bought a ring online. It was beautiful in the picture and cost $400. When I finally got it I discovered the quality was HORRID! So I went on their site and wrote them a short letter. Within 48 hours I received an email saying they needed time to look into my complaint. After 2 months I sent them another email. They never responded. I wrote to them in June. and again in Aug. They have never contacted me and have never answered any of my questions. Now it's October and still waiting!

I bought a ring for 600 from Zales and paid all but 346.00. That was my bill in December of 2017. I was in the moving process and forgot to pay the bill until March. I had not gotten anything from Zales as far as an additional bill even though I updated a change of address. Once they got my payment. A creditor not Zales sent a letter thanking me for my payment of 346.00 but I still owe an additional 880.00. How is that possible when I only owed 346.00. With interest and late fees for 90 days would not equal 880.00. That would make a 250% interest rate. I disputed with them and asked where they got that amount, I was just sent a bill with a previous balance of 880.00 and I owe immediately 306.00. The amount I balance with was received as a payment magically disappeared. I still have the bill and payment. I will go to credit bureaus or sue if nothing is done. This is extremely excessive and unfair practices!!!

There was a balance on my account for a total of $1,740.43 and a subsequent balance on my wife’s account for $213.57. My wife mailed out checks for payment in full for both of our accounts on July 20th, 2018. It appears as though those checks were never received or cashed. Since payment was not received by Zales an interest charge of $1,831.57 was added to my account, more than we even owed! As soon as we realized the payment was never processed we called and paid the balance in full. I have included the invoice and check information along with this letter as proof. Along with bank statement that the funds were available at the time these checks were sent.

Wow some miracle. Get it and she says, "I don't appreciate getting yelled at." I said, "I don't appreciate my diamond falling out."

My fiance and I decided to look at rings and I fell in love with the Disney Jasmine ring. I wear a 9 1/2 in ring size, but they only have a 7 in stock. The woman who helped us said that more than likely we'd have to order it custom and it would take about 13 weeks. We were fine with that. The due date comes by on the order, we pop in and they received the ring it, but they had tried to resize the 7 into a 9 1/2. It was lopsided. The woman kept telling us it didn't look lopsided to her despite the fact that it was quite obvious. We took the ring home and it continued to bother me, so within 24 hours, we took the ring back and spoke with the manager. He immediately looked at the ring and said it was lopsided. He proceeded to order us a custom ring and it came in about 8-10 weeks later and looks perfect. It's hard to find honest individuals here.

I ordered a pair of earrings on 08/20/18 online. After putting in my card, everything went through fine. Or so I thought. I did not receive a confirmation email or order number and the payment was pending in my account. After three days, the pending charge dropped. I used the chat service and spoke with Paul ** and have the conversation saved. I asked why there was never a number and also wanted to know what was going on. I asked if the email could be resent and he said no, it might have went to spam. When I said I wanted to cancel because they lied on the amount of days it would take to ship. When ordered, it said 8 days but he said 8 days plus 10 for processing. I said again I wanted to cancel and then he said he could resend the email. Suspicious. I called customer service the next day and the woman said she could not even find my order.

I have been in Zales customer since 2014. I have not made a purchase since late 2016 but was planning on using my Zales card for my anniversary to purchase a gift for my significant other. I got on Credit Karma this morning to check my credit score and to my surprise my account had been closed with Zales, causing my credit score to go down for not having enough open accounts. I spoke with customer service management and they informed me that it is outlined in the terms and conditions but it is not necessary for them to contact their customers to notify them that their account will be closed or has been closed.

I would like to begin this review by stating if I could give zero stars I would. Around the middle of May 2018, my girlfriend (now fiance) and I went to Zales located in Waldorf, Maryland. My girlfriend found a really nice ring for a great price. The woman working proceeded to size her finger and stated she needed a 7 1/2. Well we left that day feeling great because I knew this was the ring she wanted and I was going to go back later and purchase it. I proceeded to go back to this location a week later and purchase the ring, but they didn't have it in stock anymore so they had to order it. The manager Kevin stated it would take a week for the ring to come in and about two weeks to get it sized.

I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so I followed the directions exactly in returning the ring to get the right size. After waiting about 4 weeks and hearing nothing, and not receiving my ring, I called the main customer service. I was told I would not be receiving another ring because I did not email the customer service center before sending in the wrong size ring with a request to get the right size. I was told the discount I had revived would also not be given back to me if I were to purchase the right size. I asked to speak with the manager of the girl I was speaking to, AND SHE HUNG UP ON ME after putting me on hold multiple times.

DO NOT BUY FROM ZALES JEWELERS!!! My boyfriend bought me a necklace and cross with my birthstone in it for a gift at the Zales in Gulfview Mall in Port Richey, FL. He paid more that $200.00 for it and according to them it was a bargain price! This week the larger of the stones fell out and 3 of the 4 smaller stones were loose. I took the necklace back to Zales with the receipt and they refused to fix it for free and the price they wanted to charge me was close to $100.00! As I kept asking why they didn't stand by their product etc., they kept pushing me to purchase insurance on it for $129.95 telling me that no matter how many times it breaks it will be fixed for free. I declined. No matter what I said they answered with buying the insurance. The prices, quality, and customer service at Zales leaves a lot to be desired and I will never step foot in another Zales.

I purchased a rose gold crisscross ring with tiny diamonds along the top "X" of the ring. Within 3 months of purchase, I noticed 2 of the tiny stones had fallen out of their settings. It might not be obvious to anyone glancing at the ring, but since I take care of my jewelry, I noticed it while I was admiring the ring in the light. I could see an area that looked dark and was not sparkling like the rest of the ring. I contacted Zales by email and told them 2 stones fell out and I didn't even have the ring for 3 months yet! I submitted my customer number and date of purchase to prove my case.

I ordered my engagement ring from Zales. They sent me 2 rings and charged me twice. I had to return to the store because customer service is based overseas and do not know how to help. I was told it would take 30 days for my money to be credited back to my account. Took ring to be cleaned and asked about it being sized. Apparently the warranty only includes diamonds. That would cost extra. After they were done cleaning my ring mysteriously "lost" a diamond. When I told them they suddenly couldn't find my warranty. I present my copy of the warranty. Suddenly their excuse was that I had to get my ring cleaned every six months.

I will never buy any more jewelry from Zales in Chambersburg mall. Every piece of jewelry I bought or received as gifts has been repaired 3-4 times. It’s junk and when you call there is always an excuse even with warranty.

I purchased a ring while on vacation. We live in the UK. I have had the ring 4 weeks and it has broken. I was informed that Zales was in a group and should I need to I could contact Ernest ** in the UK for any problem. As you can guess this is not correct. I have emailed Zales several times. I did get a reply at first. They totally ignored my request and just quoted their refund policy. Since then they have not replied even though I have emailed them several times. I am disgusted with their service or lack of it and would never purchase anything from them again. Very disappointed and the ring was a special gift.

I purchased a ring online late at night, I realized I purchased the wrong one. I called the customer service number to cancel and they were closed. So I waited till the next morning and called them at 8 am Central time when they opened. The CSR I spoke to said she will send a high priority to cancel. Over a week later after all this I get an email stating the ring is shipped?! I received the ring and called Customer Service again... They tell me to take it to a store to return it. So I do, nearest store to me is over an hour away. I drive there and find out I cannot return it to a store because the item was cancelled... they called customer service and they wouldn't do anything of course.

Zales cheated me out of $180. I returned a pair of (silver) earrings I had gotten as a gift. They broke within 2 hours of putting them on and were very cheaply made. Flimsy even. The invoice said I needed to send them back within 60 days for an exchange and the order date on the invoice said April 6, 2018. Okay, so I had to get them to Zales by June 5, 2018, right? Easy enough.

Reason for review is diamonds sold as being 1 Carat actually .80 carat. PLUS were sold as being a thirty (30%) Sale for Christmas. They were supposed to be $10,000 value on sale for $6500. I brought them to a trusted appraiser in Glenwood Springs to be told guess what? Diamonds value was $6500. So Sale was BS. NOT SALE and this on top of the diamond earrings weight being 20% short. They are a criminal operation and I’m curious how with the rating they have via Consumer Affairs how they continue to be in business??? Who allows this?

3 4 5. I purchased a 2 carats tennis bracelet in 2006 from Zales. I wore it a couple of weeks for the first time in a while; I noticed that a diamond had fallen out. The next day immediately brought it into the store to have the diamond replace using my diamond bond. One of the workers sent my bracelet off to have the diamond replaced and that was the beginning of this nightmare. My bracelet was sent off on 2/14/2018 and it didn't arrived back to the store until 3/14/2018 without the diamond being replaced. The diamond was not replaced with the diamond bond because the jeweler refused to replace the diamond because the bracelet has porosity in the metal which will caused the diamonds to keep falling out which is a manufactured defect.

Went to Southpoint Mall looking for gold Movado watch. This store told me they didn’t have the gold in stock but I can pay for silver, take it home and don’t touch it and they will order Monday morning. This started on March 17th. Today is the 26th and they have not called me once after telling me they would 3 times now. They had one at Macy’s I could have got but now they are sold out. Manager was rude talking to someone in store when I was talking. No customer service at all.

I purchased in cash a chain and bracelet from the Shaq collection. Encouraged by the sales clerk to get replacement plan... I guess they have a lot of thieves working there, because they don’t have any cash in store unless someone purchases with cash. So as I returned the bracelet that couldn’t be sized, I find this out! Complete joke! Go somewhere else.

I have had my Ring since Dec. of 2017 and have only worn it maybe for 3 weeks. First was after sizing. Received back and wore for 2 days and stem was broken. Returned for repair. Received back after 3 weeks and wore for maybe 1 week and stem is broken again. I should be able to wear this as I wear other diamond rings from a local Jeweler all the time. VERY POOR QUALITY from Zales.

Buying online at Zales was the worst experience I had. I placed an online order for engagement way ahead of time. They guaranteed me delivery in 2 weeks. AFTER 2 WEEKS, they told me, "Sorry. We have lost your order." I was supposed to pick up at the store and store told me, "We don't have it," so I may call online customer support. Online customer support kept telling me, "We don't have it," so I may call the store. Extremely unprofessional and careless customer service and online delivery system. Bottomline: DON'T SHOP AT ZALES.

After reading reviews here I was very hesitant to order from Zales but I really liked this item on the website. So I had to buy it. YES! Indeed I thought the product would arrive in 2 days, because it had those kind of ads next to their items. But, if you read it carefully, it does say 7-10 processing time + Shipping time. I ordered on Feb 20, 2018, my order was shipped on Feb 26, 2018, and I received it on Feb 28, 2018. Thus, my experience was quite satisfying. Furthermore, after reading the complaints here, I got scared, and contacted the customer service on Feb 24, 2018, and they were very helpful and assuring for me. All in all, great experience! Will buy more.

I ordered a ring for my boyfriend for our Anniversary but I didn’t read reviews first. After reading reviews I wanted to cancel because I only seen negative reviews. I called the customer service on canceling my order but the guy told me it was too late. It was already being customized. I was on hold for a max of 2 minutes not even. I ordered my ring February 17th and received it in the mail on February 21st. I don’t see why there was so many negative reviews but this was my first time ordering & I didn’t get any of the negativity the reviews talked about. So if you do order don’t believe all the bad reviews.

After paying monthly installments on time, I have on two separate occasions attempted to purchase on credit and been denied. Online credit available far exceed my purchase. Will never purchase from Zales again. Paying balance in full and going to another jewelry store.

Same problem, I order a diamond ring on January with an offer that was on the web with a 40% off. The order supposed to be a 4 weeks waiting for delivery, so I planned to be delivery before Valentine’s Day. 4-5 weeks passed and I didn’t get the ring, call several times customer service and the explanation WAS that the ring I ordered wasn’t on special offer anymore!!! Has double, I was charged on credit already!!! Customer service was the worst ever! Do not use Zales diamond house.

I purchased a ring online from this company and when I received it, I was not happy with the quality. I looked online and found that I could return the ring to a store vs. mailing it back so I did even though the store was 45 miles away. Of course while there, they pressured me to buy something else and just to get through the process I agreed to set aside a ring that I could come back and purchase after the credit was received on my Zales card (it takes 3.5 days to get the credit back on the account even though the debit goes on immediately).

I wish I would've read this sooner. I bought a ring under the impression that I would get it in 2 days. I found out after I order that it would take a week just for it to process. I found out later in the day and tried cancelling the order. That was Thursday and today is Tuesday and all they can tell me is that a claim has been put in. I wish I could give them 0 stars.

I'm writing this review as a warning to stay away from this store. I wish I read the reviews before I made my purchase. I Recently purchased a ring from Zales for my wife... Truly nice piece, The ring needed to be sized (of course). I was told at the time of purchase that a complimentary sizing would be done as long as I can produce my receipt. I walk into the Deptford Mall store with my wife with the receipt... The looks that we was given assured me we wasn't going to be serviced.

As another person on here I was duped by the Valentines Ad which read "Order by Feb 13th 2pm and receive before Valentines." Once I placed my $275 order it then stated 2-3 days to process then shipping time. I called to verify this conflicting information once my order was placed. The service rep stated that it would take 7-14 business days to receive my item. I asked that they cancel my order as I would just go to a jewelry store locally. Mind you this is 5 minutes at the most after I placed my order. They tell me it will take 3 days to cancel my order and then 7-10 days to get my money back depending on where the vendor is in their processing. That was Tuesday Feb. 13th. Friday Feb 16th I get an email stating that my card has been officially charged as my item was shipped. It appears my order was never cancelled. I will now have to report this to my bank and waste my time with another call to get this taken care of.

My husband ordered me an Oval Swiss Topaz pendant with diamonds accents and a sterling silver bead chain... almost 200.00 for it. We opened the box with excitement and there's a tag tied to the necklace that says MADE IN CHINA!!! Seriously??? With no authentication that any of the stones are real!!! We received it in a timely manner and customer service was nice but I was not... I said I will take it to a jeweler to see if diamonds and topaz are real and if not I want FULL refund!!! WILL NEVER ORDER FROM ZALES AGAIN!!! The chain wasn't what we ordered either! And even the box it came in said Made in China.

It's February 13th and they are still advertising "Guaranteed delivery by Valentine's Day" yet I ordered something on February 9th an hour after their cutoff (3 PM instead of 2 PM) so they didn't ship it until 2/12. UPS says I won't get it until the end of the day on Valentine's day (at which point I will be returning it and shopping elsewhere because of the poor customer service that followed).

The reason for my review: Purchased some earrings online. After I made the transaction I called to verify how long it would take and the representative told me a longer time than I anticipated so I ask them if they could cancel the order, I called a couple of seconds after I placed the order. I spoke to four representatives and one supervisor. Still no help in canceling my order. After fighting with Zales representatives I found a corporate number myself to call and I explained to the gentleman what I have been through and he assured me someone would call me back. However no one never did.

If there was a way to rate them with (0) stars that is what they would get. Sorry this might be a little long but worth the read. I wish I would have read the reviews before this nightmare started. My fiance purchased me a diamond ring from the Zales store in Muncie, Indiana on 4/22/2017. Liked the ring when I looked at it, hate the ring now. So we paid cash for the ring and it was quite pricey. (7) days later we were back in because a diamond fell out of one of the bands. They said it would take about 4-6 weeks and I wasn't going without a ring. So we told them to send in a ring and have it sized and solder the other bands to the ring. So we waited another 2 weeks or so for the 2nd ring. No phone calls from anyone. Had to keep checking in time to time.

2 years ago I inherited my grandmother's ring. I took it to Zales to have it cleaned and inspected since it's about 30 years old. I was informed that the prongs needed replaced to make sure I didn't lose one of my stones (2 sapphires and a ruby). I chose to do that since I wanted to wear it and I really value this ring. I paid $250 to get new prongs and I wear it semi-regularly. Yesterday my ruby fell out. I have no idea where it is. I took it to Zales since I had the work done to prevent this outcome.

I bought my wife a Medical Alert Bracelet in May of 2016 from Zales online. After several weeks it finally arrived and looked great and had her medical situation engraved on the back. Within a few months we could tell that the engraving was starting to fade. A year later the engraving is completely gone which makes the bracelet worthless. Since we did not purchase the protection plan we were told by Zales customer service that there was nothing that they could do about replacing it. We took it to our local store and they agreed with us that the bracelet should not have faded off and that it was defective but there was nothing they could do because it was an online purchase. We are so thru with Zales.

IT'S A LONG STORY BUT IT IS SO WORTH THE READ: Please read this if you're thinking of buying from Zales because you will change your mind!! So my fiancé proposed to me in May of 2017 with a ring that he purchased from Zales. The ring was too big and I originally put a ring guard so I could wear it for a while before having it sized. We then had a vacation scheduled so I figured perfect time to drop it off and have it sent out for sizing and I’ll pick it up when we get back. So they stated 4-6 weeks for the sizing, no problem. Then when the ring arrived I received no call that it was in the store, I had to call them and they said “Yea it’s here”. Ok fine. But then... THE DIAMONDS STARTED FALLING OUT (4 diamonds to be exact) so when I brought the ring back the first girl said it’s because I’m “banging my hand around all day”. -_- Why would you even assume that? And no I don’t, I sit at a desk all day.

I ordered an item with the promise of before Christmas (I have the email to prove it). It's now January 24 still no item. I called customer service and they told me because it was engraved that it no longer would be before Christmas which wasn't written anywhere on the website and he couldn't find it either, so then he told me it would be delivered January 8. January 24 still no product.

I ordered a few gifts for my boyfriend‘s family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this embarrassment, Zales sent me a gift card, with which I bought this ring. Well, they put me through hell for this ring, especially in the pickup process, for which they were very rude, uninformative, and did not even give me a box to take it out of the store in. It was finally ready to be picked up, and I got it the morning of January 20th. The band looks like it was put in a ** blender and is completely tarnished on top of that.

I ordered a special necklace for my daughter, from her 3 year old son, for Christmas. Order dar 12/13/17. Never came in. Called customer service SEVERAL times. It was either busy or I was on hold for at least 30 minutes. I also stopped in their store at Galleria Mall, was told I would get a phone call back that day. No call. No one wanted to help. AND the necklace won't be done for another week or so. I WILL NEVER ORDER ANYTHING AGAIN FROM ZALES. THEIR SERVICE IS HORRIBLE. AND I HOPE NO ONE ELSE DOES EITHER.

I ordered an engraved ring. The name was spelled wrong when I received it. It has taken 3 phone calls so far just trying to get a return shipping label. Not to mention all 3 times I have called I have had to wait on hold for over an hour. When I placed the order online it showed the product on sale but when I checked out I was charged full price!

Let me start off by saying that this is my first time shopping with Zales and trust me this will be the absolute LAST! Customer service is terrible & site is false, misleading, & deceiving! I placed an order on Sunday, December 10th for a locket. This was at the time when they promised before-Christmas delivery. As the days get closer to Christmas, I start to wonder when I will receive a shipping confirmation e-mail. I call the customer service number and my wait time is 150 minutes! Really??!!

Never again will I order from this place. I wish I read reviews from here first. I am having the same problems as everyone else. I ordered a ring for my girlfriend for Christmas back on December 4th, a week before the order December 11th for Christmas delivery. I have yet to see any change in shipping. I've spent literally HOURS on the phone with these people just to get the same answers its processing. I even went to my local Zales where it is supposed to be delivered and they called the store support number, all they can tell them was it will be shipped out by the 21st.

I literally placed a order with them on the 8th of December. My sale was cancelled for no reason 3 days later. Placed another order on the 12th and everything seemed to be fine. I spent over 7 hours in the past week on hold because I was told it would only take 3 days to process and 2 days for shipping. I read a lot of reviews today and everyone is experiencing the same thing. I even talked to a supervisor and she directed me to a department that had nothing to do with my order. I cancelled my order today because I'm getting engaged soon. I went to another company and bought a ring today and have it in hand now. Cannot believe how crappy the customer service is. Looks like they are going to lose everyone business because of how dumb they are. I will for sure tell everyone I know and put bad reviews on every review place I possibly can. So if you're reading this don't buy from ZALES EVER!!! A scam company for sure.

I ordered a necklace on Nov, 21, 2017. I haven't received one email on status update and like many here it just shows status unavailable!!! Chat button does not open and now the phone is busy. What a horrible ran site, and business this is. The one time I DID get ahold of someone to cancel they said they contacted the vendor and it's too late to cancel but yet I still don't have my order. Today is 12/21/2017!! Buyers beware. Place your order at your own risk. Amazon is 20 times better and faster. I have been treated great in the store when I purchased but this online ordering is a joke. You can't get ahold of anyone. No one can help you. Not one update received on my ** order. I'm so furious.

I place a rather large order on 12/18/2017 with a guaranteed shipping delivery before Christmas. My debit card was charged and now it is 4 days before Christmas and before the weekend. I still have not received a shipment notification. None of the customer service phone numbers will work. The chat option does not work. I have tried to contact the corporate office and no one answers there, either. I'm beginning to think they are out of business. There is no email address to contact anyone. I am very, very frustrated. Whats it the answer to this madness?

Zales has been the worst experience thus far for my holiday shopping. I ordered a personalized wallet on 12/14/17 and there is still no shipping info available although the website states it would arrive before Christmas. When I call to speak with a representative there is ALWAYS a 129 minute wait and the online chat option is a joke! I can't get through to anybody! I have been charged and left wondering about the status of my purchase. I feel scammed and unhappy! GOODBYE ZALES, YOUR BUSINESS SEEMS TO BE DROWNING!

I ordered a pair of earrings on 12/14 and paid for 2-day shipping. On 12/19 my husband called and spent 90 minutes on hold trying to find out the status of our order. The man who answered wouldn't give him any information because I was the one who placed the order. Seriously? You don't need to verify birthdate or SSN, what's the deal? So he promised a callback. When he called back, he told me that my husband was rude to him (which I don't blame him because that's the most ridiculous policy ever) and told me that there was no update because they require 2 business days for processing (keep in mind that it's been 4 business days at that point), that my order "should ship out on 12/20 or 12/21" and "the latest you will receive the item is 12/22".

Signet Jewelers is Zales and other companies and they don't help you at all. I should have read the reviews below before ordering. They don't answer for almost an hour. When they do answer you they lie to you and say it's shipping tomorrow and it doesn't. I ordered Dec 11 and today is the 20th and it's still pending. I'm on the phone now waiting again. Run away. Don't use them.

I ordered a bracelet on Dec. 2 and as of today still nothing. Unable to contact anyone. Wait time to speak to someone has been 1 hour and 51 minutes. Zales is truly the Christmas Grinch. I will never do business with this company again. I highly recommend that you go to another store. Read all the negative comments and understand whats being said here. Stay away from Zales.com.

I am disturbed by the horrific customer service I have experienced by Zales. I was thinking that the name spoke for itself. Sadly mistaking. I ordered customs jewelry for my daughter for Christmas. No order status updates, hold times over 60 minutes. After 1 hr wait I finally spoke to a rep that assured me that I would receive my order before Christmas but I have lost all faith that will happen. So now I have to explain to my daughter that her jewelry is not coming in time and due to the large amount of money I have spent I can't just go out and buy new items. It’s absolutely the worst customer service I have ever experienced.

I have never seen a more incompetent company. They essentially make it impossible to contact customer service. They represent one of the major issues with older U.S. companies. They believe that arcane processes for customer service where no one actually gets any help works. Unfortunately, not only does this process not work but I guarantee it has resulted in significant lawsuits and complaints for the organization. I do not plan to purchase anything from Zales ever again. I placed an order for three nameplate necklaces on December 14th. The website assured me that I would receive the order on time.

I wish I had read the reviews prior to placing my order. I placed an order back on 12/11/17, they stated it would be here before Christmas, I have tried to contact them, no one answered the phone, I finally got my call to go through to receive a msg stating a 75 Minute wait, online chat no one answers. THIS COMPANY HAS TO BE THE WORST EVER!!! DO NOT BUY ANYTHING FROM THEM, NO CUSTOMER SERVICE, NO DELIVERING THE PRODUCT. Just one big letdown, there are plenty of other Jewelers out there, please save yourself the pain and go somewhere else!!!

After I waited on hold for two hours to cancel my order, I got home to find it on my doorstep. Then I got an email apologizing for my experience and an e- gift card to the store. So I wanted to make sure to include that I did receive my order before Christmas, just late. Also, for some reason, customer service had no information on processing, shipping, tracking or anything.

I placed an order on 11/9/17 and still have not received it. When I check my order status online, it continually states that the status is unavailable. No matter what time of the day I call customer service, there is always at least a 30 minute wait. I've tried online chat and nobody ever responds. I've called the store closest to me and they can't help. Christmas is just a week away and I'm extremely unhappy!

I ordered a necklace for Christmas 2 weeks ago, it says guaranteed delivery by Christmas if you order before the 13th. I ordered the first week of December. My order still says pending online. I've called customer service 6 times. 3 times the wait was over 50 minutes then I got a voicemail that says leave your name, order# and telephone and someone will contact you. I left 3 voicemails and no one has called me back. I've tried using their chat on their website. That feature has been down for the past 6 days. It finally worked today.

I ordered a ring over a week ago. Called 5 times. First 2 times I was told it’s pending. The next 3 times I asked to speak to a mgr. Connected to wrong ext. then the last time it said, “Your wait time is 21 min.” Then 1 min. Never got to anyone. Called my credit co. to stop payment. Had to cancel my credit card and get a new card. I always thought this was a trusted co. I was wrong. Never received the ring.

I ordered a emerald Unstoppable Love necklace for my mother for Christmas, well when I was ordering the necklace the website shut off so the order said it did not go through so I ordered it once again. Well I got an email saying that both of my orders had went through so I called customer service and explained to them what had happened and the lady was very nice and said they usually don’t cancel orders but they might in this case so she left a note in the account and told me to call back in three or four days.

I ordered online a watch and bracelet for $375 then I went on the next day and they had it on sale for $275. When I contacted customer care they could not give me a credit for the difference that I had to order another one and then return that one. So basically I had to hold my money for a certain period of time just to get it cheaper. When I got the 1st one I went to Zales outlet and returned it. They were able to find that order and return it but it took one hour to complete. Then when the other one came in I decided to return it as well because I did not like it when I got it. When I went to the store 3 separate times they were not able to return it because every time they said the online system is going thru an update and it is not working. I even called the last time I went and they said it was working to come on in.

I purchased a ring for my now Fiance and when we got it appraised it was valued at 50% below what I paid and pretty much got a "tough luck" from Zales. Originally the Ring was 6k and they had a sale going on which brought it down to around 4500. All appraisal places valued the ring at 2300, to top it off, one of the small diamonds on the side of the ring has already fallen off. This ring was purchased in April, and they have a 6 month cleaning that comes with the warranty which examines all the prongs and diamonds. Not even a year into it and we are already having to deal with missing diamonds.

Zales absolutely ruined my wedding day. I purchased 2 rings on zales.com on November 12, 2017 for a wedding planned for November 23, 2017. I was given no indication that orders could be delayed. I did receive one of the two rings on November 20, 2017, and the ring was absolutely hideous. When I called to inquire where the other ring was I was told that it would not be shipped for 3-4 weeks. I took the one ring back to the retail location and they did return it, but told me that I would not get an actual credit on my account for 3 days...1 day too late for my wedding. As for the second ring, that they have not shipped yet, I was told that I could not cancel my order and would not have the funds released on my account until I receive the ring THAT I DO NOT WANT.

I paid my account off in full online on 10/21/2017 through mygemcredit.com, and received a confirmation number for payment. Today, 11/16/2017, I received a bill from Genesis who is the new processing company for Zales, stating that I was past due on my account and additional late charges had been incurred. I contacted the company and was told that all payments made to mygemcredit.com after 10/19/2017 had been DELETED.

I do not know what happened to this company, but, at one time they sold nothing but quality! Beautiful jewelry. Now OMG they sell nothing but cheap, non-quality jewelry. I've bought several pieces. They turn black discolored. Very weird. Very cheap. I will never buy another piece of jewelry from Zales. Very sad. Overpriced, cheap jewelry. No quality whatsoever. Don't buy from them.

I ordered this ring 6 weeks ago and still have not received it or been notified of any kind of delay. When I call the online number, I'm on hold for at least 15 mins. They keep contacting back of house with high priority because I've called so many times, and they're supposed to respond to me in 24-48 hrs, but it's been over a week and haven't heard anything. I've dealt with rude people when I call. I saw the price had decreased so I called again and they said they couldn't adjust the price for me. People are not helpful when you call. All they can tell me is it's "processing" and try to get me off of the phone. I do not recommend ordering anything from Zales. They take longer than the 3-4 weeks. It's been 6 with still no word, still have to wait for shipping, and have to send it off for 2 more weeks to get it resized. I should've gone to Jared's.

Recently I purchased a pair of diamond earrings at Zales in Sebring Florida. After a couple of weeks I decided I wanted to return them and I had never worn them. The man in the store told me, "No way!!!" When I showed up for my six months check-up to keep the warranty a very nice lady helped me. I told her they had never been worn so did not need cleaning. Of course she asked WHY. I explained I had returned them for a refund and the man employee in the store told me that was not possible. This sweet lady explained to me that any purchase could be returned for a full refund up to 30 days after the purchase. I was LIVID!!! Now... The 3rd store has closed that were in my area. Bradenton, Pt. Charlotte and Sebring. So I have to travel a great distance to get a refund on 4 warranties that I bought on jewelry. Corporate told me I would get a refund. Wonder what the Lakeland locations will tell me whenever I get to that???

Livid at how my ring was returned to me after sending out for cleaning. Waited a month and then had to resend it out the same day to replace sapphires on engagement ring and one diamond on wedding band. Will never send out again! If not properly fixed this time I will contact corporate.

I thought diamonds could not break. Wrong, Zales sale crap and will not honor their life time warranty. DO NOT BUY FROM ZALES. I am living a nightmare and will never shop at Zales again. Irving Mall currently has my broken rings, which they refuse to fix.

Never can find my over $3000 purchases. First off Temple, TX mall service is horrible. Second, every time I go in for my husband or my ring they claim they can’t find where I purchased these rings or the warranty. It takes 15-20 min to find. I even been sent home to search for receipt and back multiple times for a 2 rings I purchased not even 3 months ago.

I have had nothing but bad experience with Zales. My fiancé bought me a ring enhancer for my engagement ring, within the first month of having it a diamond fell out while getting it cleaned at the store. Not only was I mad that a diamond went missing in the first month of having it, the lady who was cleaning my ring made it out to be like it was already missing come to find out the diamond to my ring was found on the bottom of the cleaning machine. Then when I finally got my ring back they tried charging me for the damages they caused to my ring. A month and a half after getting my ring back two more diamonds go missing. I've had my ring for a total of 3 and a half months and already have had 3 diamonds go missing. Not impressed with Zales one bit. I would never recommend this place to anyone. I wish I would of known how crappy this place was. Otherwise I would of went elsewhere.

I paid the account in full back in July, and had verified the balance was 0.00. Now almost 5 months later I get an invoice for 20.00 in interest and 22.00 in fees. When I called in the first operator was rude and had no desire to assist. She transferred the call to a floor manager who listened and took the time to review the account and remove the fees. I will remain a client due to his actions alone.

I have been a customer with Zales for over 20 years; so needless to say I am a VIP member. But nevertheless my husband and me had gone into Zales here in Dallas at the mall in Frisco TX; three weeks ago to have three rings of mine repaired. Initially when we walked Into Zales it was crowded with lots of customers which we had no issues with waiting our turn. All the associates were busy helping other customers so we waited patiently not saying a word. The manager who I did not know was a manager at the time because I have been going to the store over nine years, she was just a regular customer service worker at Zales. I have worked with her before never did my husband or myself have any issues with Laura or something like that I just know her name started with an L and she is the manager now.

Very poor customer service! Trying to charge me for work not done. Then work that was done not worth what they charged me? Never will I go there again, just scissored my Zales card!!! Do not waste your money!!!!

I bought 3 gift cards within 2 weeks for different occasions. I gave them as gifts with a nice amount on each. All 3 parties contacted me and said there wasn't any money on the cards!! I can't tell you how embarrassed I was. I am beyond frustrated. I had to call and call and call to get help. Nobody contacted me. I had to call to keep getting help. It has been the most frustrating few days I have ever had. I finally got my money on 2 of them, however I am still waiting for the 3rd card to have money. They were nothing but rude and insensitive. Never apologized for this. I will NEVER do business with Zales again!!

I purchased jewelry and was given a "premier reward" toward my next purchase. "Buyer beware". They will not let you use this with anything that has been marked down. So if the item is 20% off you must pay full price on the item in order to use the "reward".

I bought my granddaughter a sterling silver ring with a heart around a garnet and diamond chips. The ring broke and they wanted more than the ring cost to fix it. I didn't buy the warranty because I've worn jewelry all my life and have never had a ring fall apart. She would be told one thing from a sales person who was mostly nice only to have the lab call to tell her it couldn't be done. The ring could not be replaced because they don't make them blah blah... They were rude and we will never buy from Zales again. The ring was not cheap but they told my daughter that it was a different price. She lives in Colorado. Don't buy from Zales or you will get crappy quality and rude hateful people to give your money too.

When my husband purchased a diamond wedding ring set a few years ago, we also purchased the warranty in case diamonds were lost or the ring needed to be repaired. I had to have the ring inspected every six months, which I have done, in order for the warranty to stay active. I went to our local mall to have it inspected and the store had closed down.

I have been a faithful customer of Zales since 2012. Every diamond I've ever had is through Zales. My wedding set worth 5,000 and another ring worth 500. When you buy a ring from them they offer you insurance so you pay the extra money for the insurance coverage of your diamonds. Today I got a letter in the mail saying I will no longer have insurance coverage on my rings. I have done ever inspection because you have to get your ring inspected every 6 months. All of a sudden I don't have coverage that does even sound legal. AS far as I am concerned They owe me about 50 dollars for every ring I have. I'm sure I'll need it to fix it whenever my ring gets messed up. This is theft. My parents have bought rings from Zales as well and they got the same letter. Let's just say I'll never buy anything from them again.

On 04/07/2017 I went into the Zales outlet store in Philadelphia Mills mall. I decided to purchase my husband a ring. We decided on the 1 karat Ever Us men's wedding band, we met the store manager Evalina at that time and she encouraged us strongly to buy the ring. I said "Fine" because my husband loved it and I had cash to buy it, Evalina suggested that I apply for a Zales card even though I repeatedly said I had enough cash. She insisted why pay so much at once if I could get the card so I did. She rang up the ring for the cost of 2,253.53. That was the ring and lifetime protection warranty.

My wedding ring is under warranty with Zales and I have kept up with the care of the ring. Making sure it's clean and the prongs are checked thoroughly. This is done twice a year (Jan & Aug). My next scheduled visit is Aug 2017. Well, today my prong broke off and the diamond was on the floor by my desk. I am furious mad, due to now having to take my ring in the store only to be told that they cannot fix a broken prong. So, they will tell me an outrageous price to fix the ring therefore, trying to get me to purchase a new ring. This is my second ring from them. We purchased this new ring 3 years ago and now the prong is broken, we paid $685 due to it being on sale from $1100. This store is in North Little Rock, Arkansas (McCain).

My children bought me engraved charms for each of my grandchildren this past Christmas. Each charm has a name and birth date engraved on it. The engraving on the charms is horrible and barely visible. I contacted customer service and complained. These charms are non-returnable because they are customized. I do not have the receipt as my daughter placed the order on her credit card. Zales should be ashamed of themselves for selling these.

I wish I had looked at this site before I bought my wedding band at Zales. Within one year one of purchase, one of the four prongs broke off. I reluctantly brought it back to the store to send it off for repair. Reluctantly because I was told it would take 3 weeks. Dropped it off on June 18th. Was due to be picked up on July 9th. It is now July 18th, and still no ring. I called corporate, and they have no answers and no real customer service and just refer me back to the store. The answer the store gives me is that this is a normal wait time. Even though I was told 3 weeks, it usually takes much longer than that. The store will not give me a phone number or address to the repair company. I feel like my ring was stolen from me. At this point, I have demanded my ring be returned to me, repaired or not, so that I can take it to a reputable jewelry/repair store.

An engagement ring and wedding band was purchased from Zales in Miramar Beach Florida. Immediately both rings began to look tarnished. Upon asking a salesperson, I was told that white gold HAS TO BE RE-DIPPED EVERY 6 MONTHS!!! This WAS NOT TOLD TO US UPON PURCHASE as if it had been, the rings would not have been purchased. They require the rings be brought in every six months for inspection. However, I always receive the most unhappy, unhelpful person if I even get waited on at all.

Repeated Horrible Experiences: We sent my new engagement ring to be sized. The store doesn't tell you, nor is it documented in any paperwork that they give you, but it can take 4-8 weeks for any repairs. They are sent to their "home office." After repeated resizing, I could finally wear my ring. It was purchased in Sept; it was now Dec. A few months later a small diamond in the band had fallen out. I reluctantly went back to have it sent out once again. 6 weeks later it came back and I noticed immediately that a diamond in the halo had been replaced with what looked like a cloudy pebble. It was so bad that the store associate tested it to see if it was real. She said that "home office" couldn't keep up with their repairs, and we're subcontracting to other jewelers.

My husband bought me a new wedding ring 6/1/2017 from the online store. We went to pick up the ring at the Zales store and it was shipped out as a size 4.5 when the order clearly stated size 7. They ladies at the store were very sympathetic. They could not do anything as it was a pre-owned ring. They said all that they could do was offer me the protection plan so $97. The protection plan pays for resizing. I have to wait 2 more week for the mm to size the ring and ship it back to me in CA. Not a very happy customer.

My husband bought my wedding ring from Zales which we upgraded in 2014. The diamond ring was 2 1/2 sizes too big, which they sent off for 3 weeks to have sized down, which at the time I had no idea in situations like this of downsizing by 2 sizes should be custom made not sized down because it misplaced the gemstones and thins the band. This is only part of my problem with this company. I didn't even realize until I got a call from them about a different ring my husband purchased in 2015 that is emeralds & diamonds, which also had to be downsized by 2 sizes. Again, I didn't know until another jewelry store informed me this shouldn't happen, but custom make the ring.

Arrived at Zales outlet Cooper Street Arlington, Texas. I was returning a broken pearl necklace and the missing diamond from a diamond ring. The guy was looking at my account then he left, gave the account to the young manager who approached me and told me that I cancelled my warranty on my pearl necklace and I would have to go home to get my receipt for my diamond ring for the missing diamond. I have to have a signed receipt showing that I purchased a diamond ring there. I told the lady it was okay. I can go to another Zales store that I know the manager and they know me very well there and they're a lot nicer and kinder. I called customer service, spoke with the young lady there. She looked up my merchandise. She verified my receipts, my warranty and everything. She informed me that I didn't have to need that if I was doing a repair. I informed the young lady on the phone that's what the manager told me that I was not covered.

I hesitate to write this review because I can't really find proof. My husband bought me a new wedding ring in 2000. My original ring from out 1982 wedding had to be cut off due to a baseball hitting my ring and to save the finger I had to cut off the bent ring. Well, we were financially much better off this many years later and my husband decided I needed a nicer, more expensive ring. We purchased a band that had a row of 5 diamonds. It originally was close to $8.000.00 but we paid about $4,000.00. Through the years I constantly got compliments on the "sparkle" of my diamonds, and even a jewelry told me once that they were a great quality.

My husband ordered a Mother's ring for me from you, Zales. After you got it wrong twice (placing Ryan's name by Logan's birthstone and visa versa), he called and got a nice old customer service lady and got yet another return label in case he wanted to send it back. He then wrote a less than nice email to the company and got this in return. "We sincerely apologize for the communication gap regarding the ring that you ordered. We have verified with the jeweler that the diagram on the website is correct. The third name is engraved on the second ribbon on the right hand side, next to the second stone; and the second name is engraved on the third ribbon on the left hand side, next to the third stone. We are not able to have the engraving placements changed from what is showing on the diagram. "

I purchased a necklace from Zales in 2015. I also purchased the lifetime jewelry protection plan (LJPP) for this piece of jewelry. The protection plan states it covers chain and bracelet soldering, refinishing, polishing, and rhodium plating. After 2 years of wearing my necklace, the pendant's silver backing began to rub off from laying on my neck. I also accidentally had it ripped off my neck from a child, causing the chain to stretch and break off 2 inches from the pendant. I personally went to Zales on 4/30/17 (Westroads Mall, Omaha, NE) to turn in the necklace to have it repaired. I showed the gentleman behind the counter my proof of LJPP. He stated the chain might need replaced if they cannot repair it (which I actually stated that I assumed it was going to be replaced and was hoping it could be replaced to save the repairman's time).

I purchased a Diamond ring for my wife for 26000 dollars, give 5000 dollars down and was told no interest for 5 years. I paid 400 dollars every month for 15 months then I got a statement in the mail and Zales added 8800 dollars interest to my account. I called them up and they will not take off the interest so I am going to have over 40000 dollars stuck into a ring that is worth only about 26000 thaws. People at Zales are crooks. They have put me in a bad financial situation and they don't care. I hate them and I want my money back. I am looking for a lawyer since they lied From the start.

I walked into the Zales in the Ocean County Mall a month ago, April 2017, and was greeted by a very sweet blonde girl. I believe her name is Marge or Margo? Anyways, she was amazing with me, helped a lot! Then another woman came and got herself involved in our conversation, after being completely condescending to the young lady I was working with, she told me the ring I had did not look right on me and gave me an attitude the whole time! My pleasant experience quickly went awry. Who invited her into this conversation? No one if you ask me. I took her card so I could call and complain, her name is Kim. I have never been treated so poorly. She acted as though she was a manager but in related was a jewelry consultant. She was awful to her coworker, and worst of all to me and my wife. I was so angry. I left thinking wow there goes that experience!

I made the first purchase on 2/14/15. I had multiple diamonds fall out of this ring and after having it fixed three times they convinced me it was the style of the ring that was the issue. If that was the case I am not sure why you would sell a product like that in your store but it is what it is. After having to leave my wedding ring with you for a month at a time on three different occasions myself and my husband decided to upgrade to what we thought would be a better fit as far as better quality as we paid 4500.00 for the ring this time and it was a different style.

Where do I begin. A TAD over a year ago I bought an engagement ring for my fiance (now wife). I was told by the associate that the card would be interest free for 1 year then a very high interest rate would start. I quickly pay off that ring and buy a wedding band for my wife and myself. Besides a long long long story where the store messed up my band and had to reorder it 5 times, the associate who ordered me the ring apologized and offered me a 10% discount. The next day the store manager called me and said that they were sorry but the associate who gave me the discount had no authority to do that and that I wouldn't be getting any discount. I was pissed. However, my ring came back and everything was done. Now all I have to do is pay the bill and never look back at Zales.

I ended up returning my fiancée's engagement ring after 3 tries and it being messed up all 3 times. They never even caught the mistakes (diamonds twisted, band warped, prongs holding diamonds all at different lengths, diamonds twisted again). Luckily my fiancée has a good eye for detail. Their solution? Send it back yet again. Finally when I brought it back and demanded a refund they offered to replace it... too little too late. Me and my fiancée were done. Go to another jewelry store and tell them the situation, they immediately state that Zales should never have tried to size down the ring 2 sizes, they should have had one custom made in her size. I was told by the Zales associate that sizing down 2 sizes was easy. Dealt with both the Zales outlet in Marysville, Wa and the Alderwood mall store in Lynnwood, Wa. Absolute disappointment, they will never get my business again.

Customer service horrible. My fiancé and I were treated like we were young and stupid, or maybe it was because we were a lesbian couple. Who Knows? The manager of the store was condescending and not helpful. The product of the ring my fiancé purchased was not at all up to par of what was sold to her. We went and got it appraised and the jewelers wouldn't even give us more than 400 dollars for the ring. When we brought the ring in for repair it came back more screwed up than it already was. Then they told us we couldn't fix it, then they said they could. They gave us a ring "in the meantime" while it was getting fixed that the diamonds were yellow, oh but if my ring couldn't be fixed we could keep that one instead. UMMM NO.

I got a diamond cross pendant from Zales on a credit account. Made my payments on time but somehow they was showing that they wasn't paid. Called them to fix the issue. Had all my receipts. Took them 4 months to fix the issue after I made my payments on time. Zales credit system sucks.

My husband wanted to buy me a ring. He liked the open heart ones. We bought the insurance and 6 months later I had a rough corner on the ring. We took it back and they said pickup will be 3/25. Needless to say I've had a gut feeling it won't be there. I have been calling this week checking. Well today it's not there. They said it's being processed. I am calling back at 2 to speak to manager. We are thinking of getting our money back. Almost 3 weeks and it's not back in store? I do not trust jewelers in the mall. This is Zales in the mall in Bakersfield CA.

Be aware when you purchase financing. Zales does not have a tool that lets you make a recurring payment, so you have to pay each month online. I believe it will be very convenient for them if you forget as they will charge you the full interest for your purchase.

AVOID ZALES AT ALL COST! (Peoria, IL Store Experience) I own several service oriented businesses and I can say with 100% certainty that this store has the worst customer service I have ever witnessed. I can only conclude from this experience that Zales is a heartless and mindless organization. My wife went to the store last week with my two young sons to get her ring checked and cleaned. While she was there she mentioned to the store manager that she needed the Diamond Bond paperwork printed off again as we moved a little over a year ago and it might have gotten misplaced.

I bought a new wedding ring the end of Nov. 2016 & it had to be resized. As of today's date (2/17/27) I still haven't been able to wear the ring because it has never been sized right. It is still uncomfortable to wear and has to be resized again. Every time I get it sized it doesn't fit right and it takes at least 2 weeks or more to get it back! I am very frustrated with this since now I can't even return it since it past the 60 day limit. I don't want the ring anymore but it cost me over $400!! So I guess I have to keep it, but I hate the fact that I have to wait so long to get it right. Also I received a birthstone ring for Valentine's and it too big!! Just can't win! So now I have 2 expensive and special rings from Zales that I am not wearing that don't fit...

My husband and I went to the Philadelphia Premium Outlets to shop at Zales jewelry store. We purchased them in Oct 2016 and we left for our trip on Dec 15th 2016. We then renewed our vows. We did so on the 16th of Dec 2016. My husband worn the ring for 15 days and then realized a diamond fell out. When we arrived home a month later we contacted the store. They said come in and we will take care of it. I drove 30 mins to the store and wasted a hour and a half to find that the ring is defective, the gold was flaking. They had one in the showcase that they inspected and found that it also showed signs of flaking. I was told, 1st, they would special order a ring. Please keep in mind the sentimental value has been lost. I had really no option but to say okay.

I am upset about the new Zales prime time TV ad. I have been a customer since 1978. I have always used Zales as my Jewelry store. I have pursued many pieces of Jewelry, but after seeing the new campaign ad for trying to attract new consumers I will NEVER use this company again. I do not want Gay lesbian ads shoved into my home on prime TV making it seem to be the norm. This is not what I want my growing family to see. I am proud to say that I still believe in family values that are and have been taught from the Bible. I still believe that God made a Man and then a woman for his companion. God never made Eve to be with another woman. He wants a man to be with a woman to populate the Earth and spread the gospel. I know the values of a family has gotten completely out of control, but I always thought Zales built their company in 1924 on values, morals and RESPECT for the American family.

I would give them no stars if I could. I ordered a ring online and the website guaranteed shipping by valentine's day. They shipped from Texas to NY the day before while I live in california. When I called they told me they would overnight it for free. When it didn't come in the next day I called again. They said they gave me the wrong tracking and I would have to wait. Now I get to tell my girlfriend I don't have her present. They then guaranteed it would be here within 24 hours without even knowing where it is. Hopefully the third guarantee is the charm.

I was shopping for a Valentine's gift. ZALES advertises 2 day shipping. After I order I am informed the item will take 10 days to arrive. I call and cancel the order. I am told I would receive a email confirming my phone conversation. I call back a 2nd time same ** Lies. I have not received a confirmation of my phone conversation. Then to make matters worse I click the link to email them. I receive a notification that the email does not exist. I am going to contact my credit card company because it appears they are complete SCAM ARTIST. Stay away from this COMPANY. The cancellation # they gave me was **.

After viewing your current ad campaign, I will never even consider doing business with you. I resent having the Gay, Lesbian or any other alternative sexual relationship being shown to my kids on prime time tv. You are not going to force this minority view to me and make it seem normal. I really hate the fact that you find it necessary to pander. Good luck and may you only serve the market that you are aiming for!

My boyfriend has been contacting Zales since late December (after Christmas) for a return label. The charm I received as a gift broke the second day I wore it. It is the last day of January and I've yet to receive my return label. He's spoken with numerous people, on several occasions and they still insist on mailing me a label, rather than emailing me a return label. I don't want the JUNK charm that I've been left with. Thieves. I don't have my order # handy as the person who gave me the gift has that information.

It's not just a coincidence that Zales has received millions of one star bad reviews and I'm going to add another just in case it helps someone in their decision for shopping Big Box stores!! The jewelry will never be worth the money you pay but IF you plan to buy a piece for whatever reason, remember you're buying it for a reason but its retail, you rarely get paid more than what you paid. But why does the customer service or customer satisfaction not matter at all? It's a shame that so many people have gotten screwed! Lighten up Zales! Karma is a, you know what! If a jewelry store's success has anything to do with their online rating and horrible negative customer feedback, then hopefully we'll start seeing more Kirkland locations instead! ;-)

I enjoyed shopping at Zales and was treated fairly. The clerks were friendly and helpful while being able understand what I was looking for rather than only trying to sell me something. This is a problem for me in some jewelry stores, especially larger ones!

I went in the Zales store looking for a ring while I was away for military training and was happily greeted and shown several rings. Settling on a $5,000 ring and being told I had a short time to return them if need be. The unthinkable happened pushing me just two days over my time frame to return them. In taking them back to the store I was denied and given the cold shoulder suggesting selling them to a pawnshop. In taking them in to see what would be offered I was told the actual value of the set (unworn) was $1,300... infuriated I called the corporate office and was told it was against company policy to return them. I cannot stress enough to absolutely pass this store up and continue looking elsewhere. This is the textbook example of taking your money and running despite the situation. In no way shape or form would I EVER suggest someone even giving them the satisfaction of seeing them walk through the door. Absolutely disgusted with Zales.

If I could rate this store with a zero, I would!!! My husband purchased a necklace at the Roosevelt Field Mall, Garden City, New York store. The experience we had involving misinformation, inconsistent responses, and outright rudeness was appalling. My husband chose a beautiful necklace and before completing the transaction, he asked about the return/exchange policy, just in case I wasn't happy with his choice. He paid in cash because as this was a gift, he did not want me to see the cost on our credit card bill.

My boyfriend and I went on 12-16-16 looking for an emerald ring for me for Christmas. We found one and purchased it w/ cash. Got it home and realized there was something wrong w/ the ring. Took it back and was given another only to find out that the main stone was loose. Called and was told "come back and we will refund your money however you paid for it." Go back to the store for a third time and was told the stone comes like that. I said "the other one didn't." Ok the kicker was "oh sorry. You will have to wait for a check. It say on the receipt anything over 200.00." How would I know that unless I purchased something. Finally got the check on the 14th of January. No wonder they recommend you buy the warranty. Their jewelry is of poor quality and never again will I step foot into a Zales.

Zales is a great store for the uneducated buyer... they prey on them. Lesson learned on my part... I paid 3k for a diamond wedding ring set and 12 yrs later when I want to get rid of it I find it's practically worthless. It makes me sick... but it's my fault for not knowing what to look for when purchasing diamonds. EDUCATE YOURSELF on what to look for in a quality piece. Don't get ripped off!!

I have placed 3 orders since December 16th. The first order was lost and never shipped (mind you that it was a Christmas Gift). Placed a second order and customer service honored $75 in addition to 15%, to only have this order cancelled due to not being in stock, and then I was charged shipping and had customer service argue they could not refund me due to I sent it back. UMMM no I NEVER received anything to send back. I placed a 3rd order to be promised by a supervisor Melissa that this item was indeed in stock to only get an email that it was back ordered.

My Husband ordered me a new Bridal Set Rings for Christmas. He asked the jeweler if he ordered it if it would be here before Christmas. The order was put in the 19th and she said yes within five days. Well he has called three times about them and here it is January 3rd and I still don't have my rings. They keep giving us the run around. I will never purchase anything from them again nor will I give anyone a recommendation for this Company. I am a very upset wife and my Anniversary was the 1st and still no rings.

My fiance bought me the most gorgeous engagement ring which was unfortunately stolen. I know that it's my fault for putting my ring in a position to be stolen, but stuff happens. Anyway, my fiance asked for insurance on the ring in case anything should happen to it. They let him walk out of their doors under the assumption that my ring was insured against loss or damage and everything was fine. I tell him my ring was stolen, and he tries to settle things with Zales who told him that my ring was never insured against loss, and that they insured the CREDIT CARD they talked him into. What?? Who insures a credit card? Very sneaky, rude people. Would not recommend to anyone.

I order a pair of diamond earrings on 12/20 for a Christmas gift. It shows 2 day shipping on the website. After I placed the order, I got an email and said the item will need 5-10 business days to process. I immediately call the customer service but nobody pick up the call after waiting for more than 1 hour. Kept call on 12/21~12/23 but all the same. Finally someone pick up the call on 12/26.

DO NOT go to the ZALES in the Orange Park Mall in Orange Park, FL. I went in there on November 23, 2016 to drop off my diamond cut 10K gold rope necklace to be repaired. 2 weeks later they called me to let me know it was ready. When I went in to pick it up I was horrified to find out that it was NOT the same necklace that I had initially dropped off. The ONLY thing that was supposed to be fixed was 2 links that had broken on the chain. But, again I was horrified when I saw it because the clasps were smaller than the ones that were on my necklace and they looked like they had been removed and soldered back on. The rope was NOT diamond cut.

I see a lot of negative reviews on here. Strange that if you are an informed shopper you don't have 99% of these issues. I've bought from Zales.com more than once and have been satisfied with my purchases, including pearls, diamonds, and natural emeralds. Most consumers are poor shoppers.

I purchased a ring for my wife that had Opal stones and within three months the stones had fallen out. Is just outside of the 60 day return policy and I called the customer service and was told to take it to any store and they would fix it only to find out that they don't guarantee their product and that I'm tough out of luck unless I want to pay more money for it. I highly recommend that if you want quality that you go somewhere else. Zales does not care about their customers. This Ring cost me over $300. That's normally 500. It was on sale for a summer special. The manager tell me there's nothing they can do. It seems the company doesn't know what the stores are doing and what customer service is phone line is saying and so they were misleading in both the service and the sales.

So I find out that the wedding rings James got me don't have diamonds. So I go to ZALES The Diamond Store at Park Place Mall. They tell me they are not diamonds and I have to call customer service. So I call customer services and the lady is amazing and says, "I'm sorry for that." She tells me to send the rings back and I'll be refund. All I'll have to do is get a tracking number and as soon as they have that all get my refund. So I put my rings in a box and take them to UPS and get a tracking number. I call them back to give it to them. I get told, "Sorry we can't refund you your money back. It's been too long." I said, "No, you will refund me my money. We don't buy a fake ring so I want my money back. It says 'diamonds' and it's not so refund me." I was told to send back my ring and I'll get refunded.

Today I went to ZALES at The Tacoma mall. I took my bracelet there for a repair on clasp. That was about 2 months ago... Well when they gave it back to me and it was in worse condition than I gave it to. So then the saleslady said, "Oh ok don't worry. We will send it out super fast and get it right away back to you." So I waited and waited and waited no calls. So then today I went up there and they said, "Oh I'm sorry our jeweler said she will fix it this time but she doesn't ever want to work on this bracelet ever again. It has been a monster for her." I looked at them as if they were crazy and they are and said, "I thought this was a jeweler that fixes things?" And she says, "Well this is what our jeweler WOMAN repair said, she won't deal with this."

First off I wanted to say I love my 4 carat tennis bracelet that was given to me 6 years ago from my husband!! Quality and all... My issue is with repairs. I lost a stone 6 months ago and it was not under a warranty. The repairs, cleaning and checking the integrity of the prongs cost me $315.00. Went to pick it up yesterday and the sales gal took the bracelet out of the bag. Guess what? Another stone is missing!! Really? I thought they checked the settings!?! Of course they are covering it but had I walked out of the store?? What the H? So my conclusion along with you all, No more Zales for us. Can't even upgrade... Stupid. :(

Zales, I have purchased jewelry from you in the past. After viewing a controversial advertisement on the 13th of October you will NEVER receive my business or any family members' business either. -- Disappointed.

My husband had purchased the 3 stone diamond ring from Zales, online, 2 years ago for Christmas. It was the past, present, and future diamond ring. Every time I had it cleaned, it looked cloudy. So after him paying a few hundred dollars for this ring, I finally took it to a personal jeweler, only to find out, they were not diamonds at all. They were white sapphires, and that is why my ring always looked cloudy.

I bought a necklace set a few years ago with the agreement that if the item is broken that they would fix or replace it. The bracelet broke and I took it back to one of their store to get it fixed and was given an estimate. I was told in three weeks they would call me. No call after the allotted time. I went back to the store 6 weeks after and was told that it not ready, check back. After over 3 bloody months I went back, only to be given back the item and was told they couldn't repair it. Now I'm left with a necklace set and a bracelet I can't wear. I WOULD NOT recommend an animal to purchase anything from any of Zales store. I hope someone read this review and decline from wasting their money.

I purchased a sapphire ring stamped 10k white gold. Had it sized and when I got home I read the receipt and the jeweler wrote "silver not white gold" on it. I took it back and they did not believe me. I got talked down to like I was scamming them. They finally believed me when they recognized the writing. I was able to return it and I got a yellow gold ring. I was sad for I was wanting a white gold item. It would have been my first. Now I am scared to ever buy white gold.

I ordered a ring July 17th, 2016. I was told I could not buy the one in store because I needed a small size and the ring could not be sized. The sales associate told that it would take 12 weeks. But, that they say 12 weeks and it usually comes in within 8 weeks. 12 weeks came and went. I called the store. It wasn't in. I called at 14 weeks, twice, and they didn't know where it was, and tried to locate it. It turns out it was never completed due to "sourcing issues." But, they expected that in about 3 weeks it would arrive at corporate and then the stones could be put into the mounting. I said, no, enough is enough. Last week, they gave me back a ring I traded in. Miraculously, it was still in the store. When it came time to credit my Zales account, which I have made 3 payments on plus interest of about 25 dollars a month, the store manager couldn't get the full amount credited back to my account because someone rang it up wrong in the first place.

In August, my then-fiance and I went to Zales in Colonie, New York, to pick out our wedding rings. Since we were getting married in September, we knew that we were cutting it close, and expressed that to the sales clerk. She assured us that this wasn't a problem and even said she would wave any rush fee that there may be. Then we picked out our rings and figured out what size to get them in. For my husband's ring, she sized him at a 9. He said it felt a little big, but she insisted it would be fine as winter is coming and his finger would swell. This sounded wrong to me, but I figured she is the jewelry and let it go.

BEWARE of Zales' deceptive practice of "deferred interest!" I just found out I got blasted with over $900 worth of finance charges!! After paying down our card to $2500, NEVER late on a payment, I get the shock to see my payoff is now nearly what I owed a year ago. ABSOLUTELY absurd!!! YES, I was aware of the no interest for the first year, but I was told I would begin paying the interest after that time. NOT that they would add all the interest from the first year!! And now I have to pay interest on the interest!! How do they get away with this!!! I want everyone who is considering dealing with ZALES to know about this SCAM. I think I am more upset because there is nothing I can do about it now, but I promise I will not let anyone I know fall for this!!

My husband purchase a wedding set for our 25th wedding anniversary. We spent almost $2500 and we also purchase the lifetime warranty. After 3 years something went wrong with my band and I went to Zales to get it repair under the warranty. They told me that I would have to bring it in every 6 months to have it cleaned and checked in order to guarantee the warranty. I went there at least twice to get it cleaned but they never document it. I hardly wear this set as I wear my original set everyday. They told me it would cost me $700 to $900 to get it fixed. I will never buy anything from Zales. Never ever in my life. They are a scam and a rip off for selling you a warranty that they know they are not going to honor when something goes wrong.

BEWARE OF UPSALE! I went to Zales outlet store located in Rosenberg around July the 1st. I left my wedding bands (you can understand their importance to me) in the store for regular cleaning and filling estimate, and got a phone call the same week with the prices. I approved only ONE of the rings for an enhancement they stated to be $200. After 2 ½ months of no updates and unclear statuses, I finally reached the manager on September the 12th who confirmed the ring’s readiness.

Me and my boyfriend bought 3 rings at Zales, two for me (one diamond ring and one wedding band), another band for my boyfriend. It cost us about $1500. We bought them in store and the store manager helped us. She was nice at that time and seems professional. Then after we selected the rings, she let us know there is a protection plan, which including sizing, cleaning, replacing, polishing, and the most important thing is she told me it includes stolen! I asked her how about loss, she told me it only cover stolen, not loss. She only told us this protection plan, and did not mention there are two different ones.

I purchased a bridal ring set for my fiance and wedding band for myself on 8/2/2016 from the Zales Greenbrier Mall location in Chesapeake, VA. They were sent off the orders only to resize. My wedding band arrived in a timely manner but the bridal set took longer and was soldered together sloppily. I let the store staff know that we did not want the bridal set soldered and would like it separated. They acknowledge the error and assured us the set would be unsoldered in about 2 weeks and it would not compromise the quality of the ring. They then called me on 9/2/2016 to pick up both rings but the set was still soldered sloppily. I was so displeased not only with the ring, but the lack of customer service from the associates that I returned both rings and will be closing the account I opened solely for this purchase.

Zales took over its sister store Gordons. My husband and I had bought and paid for 3 rings to which we got a cleaning twice a year. They guaranteed the diamonds and would replace them if they fell out. We had a loose diamond in one so they sent it out to be fixed free of charge. Now Zales will clean your ring and not replace the diamond. They want you to pay to have it fixed so they never have to replace the diamond. This store is so crooked and don't know what good customer service is. I will never buy from them nor will my family and friends after this.