Zales Reviews

What a total scam and run around. You will be totally disappointed and every time you look at the jewelry it will remind you of the horrible buying experience at Zales and Zales.com. The ring was purchased before Christmas and a different size is needed. They want to charge double to get any other size. I want to cry. I am so upset. Please do not support this awful company and there extremely aggressive and deceptive sales techniques.

Zales offered a Topaz pendant for $20. I ordered this pendant on the very first day it became available on December 6, 2018. When it didn't arrive I contacted the company, they assured me it would arrive by Christmas. Today, December 28 they informed me by e-mail that the pendant is not available and they're canceling my order. The pendant is however, still available for $80.

Horrible and incompetent clerk at the store, overcharge me, called Zales, just to get worse. They try to refund me, instead, they charged me again 'cause had no clue what they were doing. Stay away of this idiots.

Had a diamond fall off THREE times and their customer service was horrible, manager was rude and their customer service number was managers said they would call back and didn’t. It was a horrible experience!

I ordered an engagement ring last week. The ring was perfect. I'm not exactly what you would consider wealthy. So I saved for about 3 months to get enough to buy the ring that I wanted. It was the perfect fit. Everything was going great. I was going to seal the deal Xmas morning while we opened presents. I was going to surprise her. I was on track to have the best Xmas of my 35 years of life.

Ordered an item to have it shipped to the store and no one called or emailed me to let me know it arrived. Then I tried to call the store and no one answers, sooo customer service tells me I should either just drive 45 minutes to the store and hopefully it's still open or call a store close to it and ask them if the Zales store is open still and see if they know what time the store closes, REALLY!!!

I ordered a ring for my daughter as a Xmas gift. I placed the order on the morning of the 13th under the impression per their advertisement, it would arrive by XMas. It stated the following: Order by Friday, December 14, 2018 for Christmas delivery. This delivery date overrides regular processing times noted below. They even changed this date to the 19th as the last day!!! I called several times through the week, was told yes it would get here... NO PRESENT DELIVERED!! I’m infuriated, and will never purchase from Zales again!!

Welp my Christmas will be going down the drain this year. I purchased three chains that the consumer said would be shipped in time for Christmas. That’s was a lie. I don’t understand why is it so easy for the consumer to grab the Money from your account/give you an hour for a refund and then when you ask for a refund due to later finding out that it’s actually not going to be here on time your refund gets rejected by the vendor. That is ridiculous. I am highly pissed. I want my money back for all three orders!

Good Evening, I am a long time customer of Zales. I have been going to Zales in Menlo Park, NJ in the mall. I wanted to purchase a new wedding band for my husband for Christmas. I went to the store early November with our daughter to choose his ring. My daughter choose the ring she wanted and I purchase it right away and wanted it Engraved with her name and DOB inside. Everything went smoothly for that transaction. I was called in a few weeks later that the ring has arrived and once I went the ring was not noticeable to view the engraving. My original sales rep Danielle who was amazing the entire time send the ring back to get the engraving fix. Another week I was called in and arrive again the engraving was bad. Danielle was out sick during this time. So the other sales rep and the assistant manager help reorder a new ring online for the THIRD time to get it engraved by the manufacture.

I submitted a purchase online for a birthstone necklace for my wife for Xmas, didn't see online when my order was going to arrive so I immediately canceled the order. Now Zales is holding $178.19 of my money and refuse to release it. I've been told that my bank is the ones who is holding the funds but that is incorrect, by LAW banks cannot hold "Debit Card" transactions. The merchants are the ones who hold the money to protect themselves from product lost without a payment... Me or my family will never look at Zales for any future purchases of jewelry, very bad phone reps and customer service... No one attempted to resolve my money being held. They just stayed on blaming my bank instead of trying to take action by checking to see if the hold is still on the funds etc...

I ordered a necklace on December 6th. I opted out of shipping to my house and shipped to my local store. Mainly because it ships faster and it is free. Well that is the way most companies work anyway. First I had to wait 7 days for processing. That was fine but on the 7th day I noticed the status had changed to shipped. With no tracking number being received, I decided to call them. I was told it is going to ship on the 20th. That leaves 4 days to get it to the store and for me to pick it up. Given their track record I highly doubt it will be ready for pick up by Christmas Eve. It is a Christmas present for my niece. Now instead of being able to give it to her on Christmas I will just have to show her the shipping status! All the while knowing they probably have the exact same necklace sitting on their shelves. Don't waste your hard earned money on these crooks!

So I bought a ring and I paid for 2-day air. After about a week I still had no ring and absolutely no kind of tracking or even shipment confirmation. I contacted customer service to be told it can take almost 2 weeks before they even ship items. I had no gift for my best friend's birthday. This has been my worst online buying experience. I am very disappointed.

When you go to a Zales store and they ask you to open a charge, PLEASE DO NOT OPEN IT BECAUSE THEY ARE FRAUD. What they say at the store is totally different for what you sign up for. Please stay away if you want your peace of mind. I will never step foot in that company ever again.

Bought a lifetime warranty for a watch a couple years ago. Took it in to get the battery changed under the warranty. I was told the warranty was only for 2 years and that mine has expired. Even though I have a form that said lifetime warranty they said they printed it on the wrong form. They refused to honor it or give me my warranty money back. I have been buying from them for almost 10 years. This was the last straw with them so I am looking for a new jewelry store.

My teen son purchased a ring for $188. They charged him $210 for authorization fee and another $190 for the purchase. In total he paid $330 for $188 ring. They only returned $70 of his money. In order to get his money back we have to jump through hoops. We have to fax them a copy of the bank statement for their review. He is now negative $57 in his account. They said that they won't pay any overdraft charges. We would have to discuss that when it does happen. I think Zales is scamming people for more money by charging more than an item is worth. I don't understand this extra authorization fee when the ring was already paid for. And why do we have to jump through hoops to get our money back. This is ridiculous. I don't think anyone should shop at Zales. They want to take extra money from you and hope that you forget about it. It's a scam!

I purchased a necklace for my wife online. When I got to the part of delivery and shipping I selected the fastest shipping so I can get it in time for Christmas. The delivery date was for Tuesday December 11th. The necklace never came so I called customer service and they told me I would have to wait another 2 weeks and so I told them to just cancel the order and then I was told I would have to wait 3 days to get my refund. Please save your money. Don't even bother with Zales. I was completely lied to. Merry Christmas. Smh.

I found a ladies wedding/engagement ring in Destin FL. Took it to Ben Bridge to see if the diamond had been lasered engraved which it was. I found out all information about the ring including that it was bought at Zales. After calling several Zales stores and headquarters I was told that they didn't keep information on their diamonds (really). I have spoke with many people at Zales and was given so much bologna that it is just really unbelievable what people can come up with to get you off the phone. Today my family and I went to the Parks Mall in Arlington TX. Thought I would give it another try.

I purchased earrings online which were very tiny when received vs photos so returned them to the Springfield VA mall store. The receipt received with the online order indicated items can be returned at any Zales store. I purchased another pair in the store but my wife didn’t like them so I returned to same store. The sales person was extremely unprofessional and rude and acted very annoyed that I was returning the earrings. He even had the gall to make a comment as I was leaving to his coworker that they are to no longer accept any exchanges or returns from online orders. We will never shop at Zales again based on this experience. This salesperson should not be in sales or customer service and needs to find a different line of work because he clearly lacks any basic common decency and does not treat people and customers with respect.

I will never shop here again, online or in store. I have had 2 issues now with their employees. One was reconciled after a week of going back and forth and pretty much being called a liar. They apologized and corrected it but that does not excuse the rudeness. I gave them another chance. The second issue has me furious! My mom has been fighting breast and kidney cancer all year. Her birthday is Dec. 10th and I wanted to get her something nice. I ordered a necklace on November 29th and did the 2 day shipping. When I checked the status of the order on December 5th it still said pending as if my order hadn't even been processed.

I called to inquire about my order. A person named Michelle answer the phone laughing and chewing food. What a behavior... I gave her the order number and the represented the issue. Then she hung up the phone and transfer me from the beginning on hold to someone else. The worst customer service ever. Where do they get this people from to represent their business. No wonder Zales have such a low ratings. I will never order from them again.

Never purchase anything from this store. First they will not never call you, second you cannot call them because they do not answer their phone. ABSOLUTELY NEVER ask for a repair. They do not do anything you ask for and turn your piece into the ugliest thing you have ever seen and do NOT DO WHAT YOU ASK FOR. The reason, they want to keep your gold, your diamonds, your special piece for their resale YOUR JEWELRY RESALE VALUE. They do not want to repair your jewelry, they want your jewelry. ** Call me before sending your jewelry for repair at Zales.

My husband purchased a wedding ring in Feb 2017 online and I was so excited. Within 5 months a diamond had fallen out so I brought into the store in my area (Beaumont, TX) and the associate could not locate my information even with the receipt from the online purchase. I had to give her all the information and basically beg for them to have it repaired. Fast forward not even 10 months later and another diamond has fallen out. Each time I had an inspection it seemed to be done half assed and now there is no record of my inspections. No information was located in their system yet again. My husband was told it would cost $150.00 to replace the diamond after the lady was extremely rude and did not even care. Absolutely outraged to pay 1500.00 for a ring and now I will have to continually pay to have a diamond replaced. Given the track record I will probably be paying more than the original price. DO NOT BUY FROM ZALES.

Very disappointed in Zales jewelry repairs. They don't really care. I have 12 pcs. From Zales I have had to have work on my rings several times always to get them back in poor quality work. My diamond fell out 2 times and sent in both times and comes back with stone different shape, different clarity than was there. Then the prong work I had done was poor to say the least. The prongs are different shaped, different heights. Just awful. Then I sent in to have fixed and get sizing done. Still prongs are not fixed correctly and they didn't do the sizing at all. They had it 3 weeks and I just took it.

I had purchased a pendant necklace and a ring from Zales about 7 months ago- a total of about $350 worth of jewelry. The pendant came on a silver chain, which broke twice in a period of a month. I was told upon return to the store that the pendant was designed for “special occasions” and not everyday wear. Seriously? A $150 necklace is clearly intended for everyday wear. It's a heart pendant with a lab created sapphire in the middle. I purchased a new and different chain for about $35 dollars, only to discover a week later that it is now missing a gem. I have barely even worn it! Now onto the ring, it was silver with a rose gold rhodium. The rhodium rubbed off completely in about 3 weeks. Takes 2 weeks to get it redone. Every. Single. Time. Zales is complete and utter trash. They take NO pride or responsibility in the quality of their products. Avoid this business at all cost.

My husband bought me a beautiful diamond pendant necklace and a diamond tennis bracelet from Zales. The chain it came with was cheap, typical because they want you to come back and spend more money. So, I went in to get a more durable chain and to get the pendant soldered to it. Figuring my husband had an account at Zales I did not bring any paperwork. When they looked us up in the system all they could find was the bracelet purchase. You would think a national company would have a decent computer system to look up their customers' transactions in this day and age. My husband had to come to the store and after a lengthy question and answer session magically the transaction was found.

My husband bought me a rose gold bracelet from Zales which he gave me last month. Within the space of one month the chain has broken TWICE! The first time, I tried to get it repaired/replaced and initially the store tried to refuse (this was after I had the bracelet for 3 days). After much persistence they finally got me a replacement after I refused to pay up more money for a faulty product. Then today, the second bracelet replacement has now snapped again. The quality is poor and it's very disappointing as it was a wedding gift. Definitely do not recommend for either product or customer service.

Bought a ring online. It was beautiful in the picture and cost $400. When I finally got it I discovered the quality was HORRID! So I went on their site and wrote them a short letter. Within 48 hours I received an email saying they needed time to look into my complaint. After 2 months I sent them another email. They never responded. I wrote to them in June. and again in Aug. They have never contacted me and have never answered any of my questions. Now it's October and still waiting!

I bought a ring for 600 from Zales and paid all but 346.00. That was my bill in December of 2017. I was in the moving process and forgot to pay the bill until March. I had not gotten anything from Zales as far as an additional bill even though I updated a change of address. Once they got my payment. A creditor not Zales sent a letter thanking me for my payment of 346.00 but I still owe an additional 880.00. How is that possible when I only owed 346.00. With interest and late fees for 90 days would not equal 880.00. That would make a 250% interest rate. I disputed with them and asked where they got that amount, I was just sent a bill with a previous balance of 880.00 and I owe immediately 306.00. The amount I balance with was received as a payment magically disappeared. I still have the bill and payment. I will go to credit bureaus or sue if nothing is done. This is extremely excessive and unfair practices!!!

There was a balance on my account for a total of $1,740.43 and a subsequent balance on my wife’s account for $213.57. My wife mailed out checks for payment in full for both of our accounts on July 20th, 2018. It appears as though those checks were never received or cashed. Since payment was not received by Zales an interest charge of $1,831.57 was added to my account, more than we even owed! As soon as we realized the payment was never processed we called and paid the balance in full. I have included the invoice and check information along with this letter as proof. Along with bank statement that the funds were available at the time these checks were sent.

Wow some miracle. Get it and she says, "I don't appreciate getting yelled at." I said, "I don't appreciate my diamond falling out."

My fiance and I decided to look at rings and I fell in love with the Disney Jasmine ring. I wear a 9 1/2 in ring size, but they only have a 7 in stock. The woman who helped us said that more than likely we'd have to order it custom and it would take about 13 weeks. We were fine with that. The due date comes by on the order, we pop in and they received the ring it, but they had tried to resize the 7 into a 9 1/2. It was lopsided. The woman kept telling us it didn't look lopsided to her despite the fact that it was quite obvious. We took the ring home and it continued to bother me, so within 24 hours, we took the ring back and spoke with the manager. He immediately looked at the ring and said it was lopsided. He proceeded to order us a custom ring and it came in about 8-10 weeks later and looks perfect. It's hard to find honest individuals here.

I ordered a pair of earrings on 08/20/18 online. After putting in my card, everything went through fine. Or so I thought. I did not receive a confirmation email or order number and the payment was pending in my account. After three days, the pending charge dropped. I used the chat service and spoke with Paul ** and have the conversation saved. I asked why there was never a number and also wanted to know what was going on. I asked if the email could be resent and he said no, it might have went to spam. When I said I wanted to cancel because they lied on the amount of days it would take to ship. When ordered, it said 8 days but he said 8 days plus 10 for processing. I said again I wanted to cancel and then he said he could resend the email. Suspicious. I called customer service the next day and the woman said she could not even find my order.

I have been in Zales customer since 2014. I have not made a purchase since late 2016 but was planning on using my Zales card for my anniversary to purchase a gift for my significant other. I got on Credit Karma this morning to check my credit score and to my surprise my account had been closed with Zales, causing my credit score to go down for not having enough open accounts. I spoke with customer service management and they informed me that it is outlined in the terms and conditions but it is not necessary for them to contact their customers to notify them that their account will be closed or has been closed.

I would like to begin this review by stating if I could give zero stars I would. Around the middle of May 2018, my girlfriend (now fiance) and I went to Zales located in Waldorf, Maryland. My girlfriend found a really nice ring for a great price. The woman working proceeded to size her finger and stated she needed a 7 1/2. Well we left that day feeling great because I knew this was the ring she wanted and I was going to go back later and purchase it. I proceeded to go back to this location a week later and purchase the ring, but they didn't have it in stock anymore so they had to order it. The manager Kevin stated it would take a week for the ring to come in and about two weeks to get it sized.

I purchased a gold wedding band from Zales through a discount they were having. I was sent the wrong ring size, so I followed the directions exactly in returning the ring to get the right size. After waiting about 4 weeks and hearing nothing, and not receiving my ring, I called the main customer service. I was told I would not be receiving another ring because I did not email the customer service center before sending in the wrong size ring with a request to get the right size. I was told the discount I had revived would also not be given back to me if I were to purchase the right size. I asked to speak with the manager of the girl I was speaking to, AND SHE HUNG UP ON ME after putting me on hold multiple times.

DO NOT BUY FROM ZALES JEWELERS!!! My boyfriend bought me a necklace and cross with my birthstone in it for a gift at the Zales in Gulfview Mall in Port Richey, FL. He paid more that $200.00 for it and according to them it was a bargain price! This week the larger of the stones fell out and 3 of the 4 smaller stones were loose. I took the necklace back to Zales with the receipt and they refused to fix it for free and the price they wanted to charge me was close to $100.00! As I kept asking why they didn't stand by their product etc., they kept pushing me to purchase insurance on it for $129.95 telling me that no matter how many times it breaks it will be fixed for free. I declined. No matter what I said they answered with buying the insurance. The prices, quality, and customer service at Zales leaves a lot to be desired and I will never step foot in another Zales.

I purchased a rose gold crisscross ring with tiny diamonds along the top "X" of the ring. Within 3 months of purchase, I noticed 2 of the tiny stones had fallen out of their settings. It might not be obvious to anyone glancing at the ring, but since I take care of my jewelry, I noticed it while I was admiring the ring in the light. I could see an area that looked dark and was not sparkling like the rest of the ring. I contacted Zales by email and told them 2 stones fell out and I didn't even have the ring for 3 months yet! I submitted my customer number and date of purchase to prove my case.

I ordered my engagement ring from Zales. They sent me 2 rings and charged me twice. I had to return to the store because customer service is based overseas and do not know how to help. I was told it would take 30 days for my money to be credited back to my account. Took ring to be cleaned and asked about it being sized. Apparently the warranty only includes diamonds. That would cost extra. After they were done cleaning my ring mysteriously "lost" a diamond. When I told them they suddenly couldn't find my warranty. I present my copy of the warranty. Suddenly their excuse was that I had to get my ring cleaned every six months.

I will never buy any more jewelry from Zales in Chambersburg mall. Every piece of jewelry I bought or received as gifts has been repaired 3-4 times. It’s junk and when you call there is always an excuse even with warranty.

I purchased a ring while on vacation. We live in the UK. I have had the ring 4 weeks and it has broken. I was informed that Zales was in a group and should I need to I could contact Ernest ** in the UK for any problem. As you can guess this is not correct. I have emailed Zales several times. I did get a reply at first. They totally ignored my request and just quoted their refund policy. Since then they have not replied even though I have emailed them several times. I am disgusted with their service or lack of it and would never purchase anything from them again. Very disappointed and the ring was a special gift.

I purchased a ring online late at night, I realized I purchased the wrong one. I called the customer service number to cancel and they were closed. So I waited till the next morning and called them at 8 am Central time when they opened. The CSR I spoke to said she will send a high priority to cancel. Over a week later after all this I get an email stating the ring is shipped?! I received the ring and called Customer Service again... They tell me to take it to a store to return it. So I do, nearest store to me is over an hour away. I drive there and find out I cannot return it to a store because the item was cancelled... they called customer service and they wouldn't do anything of course.

Zales cheated me out of $180. I returned a pair of (silver) earrings I had gotten as a gift. They broke within 2 hours of putting them on and were very cheaply made. Flimsy even. The invoice said I needed to send them back within 60 days for an exchange and the order date on the invoice said April 6, 2018. Okay, so I had to get them to Zales by June 5, 2018, right? Easy enough.

Reason for review is diamonds sold as being 1 Carat actually .80 carat. PLUS were sold as being a thirty (30%) Sale for Christmas. They were supposed to be $10,000 value on sale for $6500. I brought them to a trusted appraiser in Glenwood Springs to be told guess what? Diamonds value was $6500. So Sale was BS. NOT SALE and this on top of the diamond earrings weight being 20% short. They are a criminal operation and I’m curious how with the rating they have via Consumer Affairs how they continue to be in business??? Who allows this?

3 4 5. I purchased a 2 carats tennis bracelet in 2006 from Zales. I wore it a couple of weeks for the first time in a while; I noticed that a diamond had fallen out. The next day immediately brought it into the store to have the diamond replace using my diamond bond. One of the workers sent my bracelet off to have the diamond replaced and that was the beginning of this nightmare. My bracelet was sent off on 2/14/2018 and it didn't arrived back to the store until 3/14/2018 without the diamond being replaced. The diamond was not replaced with the diamond bond because the jeweler refused to replace the diamond because the bracelet has porosity in the metal which will caused the diamonds to keep falling out which is a manufactured defect.

Went to Southpoint Mall looking for gold Movado watch. This store told me they didn’t have the gold in stock but I can pay for silver, take it home and don’t touch it and they will order Monday morning. This started on March 17th. Today is the 26th and they have not called me once after telling me they would 3 times now. They had one at Macy’s I could have got but now they are sold out. Manager was rude talking to someone in store when I was talking. No customer service at all.

I purchased in cash a chain and bracelet from the Shaq collection. Encouraged by the sales clerk to get replacement plan... I guess they have a lot of thieves working there, because they don’t have any cash in store unless someone purchases with cash. So as I returned the bracelet that couldn’t be sized, I find this out! Complete joke! Go somewhere else.

I have had my Ring since Dec. of 2017 and have only worn it maybe for 3 weeks. First was after sizing. Received back and wore for 2 days and stem was broken. Returned for repair. Received back after 3 weeks and wore for maybe 1 week and stem is broken again. I should be able to wear this as I wear other diamond rings from a local Jeweler all the time. VERY POOR QUALITY from Zales.

Buying online at Zales was the worst experience I had. I placed an online order for engagement way ahead of time. They guaranteed me delivery in 2 weeks. AFTER 2 WEEKS, they told me, "Sorry. We have lost your order." I was supposed to pick up at the store and store told me, "We don't have it," so I may call online customer support. Online customer support kept telling me, "We don't have it," so I may call the store. Extremely unprofessional and careless customer service and online delivery system. Bottomline: DON'T SHOP AT ZALES.

After reading reviews here I was very hesitant to order from Zales but I really liked this item on the website. So I had to buy it. YES! Indeed I thought the product would arrive in 2 days, because it had those kind of ads next to their items. But, if you read it carefully, it does say 7-10 processing time + Shipping time. I ordered on Feb 20, 2018, my order was shipped on Feb 26, 2018, and I received it on Feb 28, 2018. Thus, my experience was quite satisfying. Furthermore, after reading the complaints here, I got scared, and contacted the customer service on Feb 24, 2018, and they were very helpful and assuring for me. All in all, great experience! Will buy more.

I ordered a ring for my boyfriend for our Anniversary but I didn’t read reviews first. After reading reviews I wanted to cancel because I only seen negative reviews. I called the customer service on canceling my order but the guy told me it was too late. It was already being customized. I was on hold for a max of 2 minutes not even. I ordered my ring February 17th and received it in the mail on February 21st. I don’t see why there was so many negative reviews but this was my first time ordering & I didn’t get any of the negativity the reviews talked about. So if you do order don’t believe all the bad reviews.

After paying monthly installments on time, I have on two separate occasions attempted to purchase on credit and been denied. Online credit available far exceed my purchase. Will never purchase from Zales again. Paying balance in full and going to another jewelry store.

Same problem, I order a diamond ring on January with an offer that was on the web with a 40% off. The order supposed to be a 4 weeks waiting for delivery, so I planned to be delivery before Valentine’s Day. 4-5 weeks passed and I didn’t get the ring, call several times customer service and the explanation WAS that the ring I ordered wasn’t on special offer anymore!!! Has double, I was charged on credit already!!! Customer service was the worst ever! Do not use Zales diamond house.

I purchased a ring online from this company and when I received it, I was not happy with the quality. I looked online and found that I could return the ring to a store vs. mailing it back so I did even though the store was 45 miles away. Of course while there, they pressured me to buy something else and just to get through the process I agreed to set aside a ring that I could come back and purchase after the credit was received on my Zales card (it takes 3.5 days to get the credit back on the account even though the debit goes on immediately).

I wish I would've read this sooner. I bought a ring under the impression that I would get it in 2 days. I found out after I order that it would take a week just for it to process. I found out later in the day and tried cancelling the order. That was Thursday and today is Tuesday and all they can tell me is that a claim has been put in. I wish I could give them 0 stars.

I'm writing this review as a warning to stay away from this store. I wish I read the reviews before I made my purchase. I Recently purchased a ring from Zales for my wife... Truly nice piece, The ring needed to be sized (of course). I was told at the time of purchase that a complimentary sizing would be done as long as I can produce my receipt. I walk into the Deptford Mall store with my wife with the receipt... The looks that we was given assured me we wasn't going to be serviced.

As another person on here I was duped by the Valentines Ad which read "Order by Feb 13th 2pm and receive before Valentines." Once I placed my $275 order it then stated 2-3 days to process then shipping time. I called to verify this conflicting information once my order was placed. The service rep stated that it would take 7-14 business days to receive my item. I asked that they cancel my order as I would just go to a jewelry store locally. Mind you this is 5 minutes at the most after I placed my order. They tell me it will take 3 days to cancel my order and then 7-10 days to get my money back depending on where the vendor is in their processing. That was Tuesday Feb. 13th. Friday Feb 16th I get an email stating that my card has been officially charged as my item was shipped. It appears my order was never cancelled. I will now have to report this to my bank and waste my time with another call to get this taken care of.

My husband ordered me an Oval Swiss Topaz pendant with diamonds accents and a sterling silver bead chain... almost 200.00 for it. We opened the box with excitement and there's a tag tied to the necklace that says MADE IN CHINA!!! Seriously??? With no authentication that any of the stones are real!!! We received it in a timely manner and customer service was nice but I was not... I said I will take it to a jeweler to see if diamonds and topaz are real and if not I want FULL refund!!! WILL NEVER ORDER FROM ZALES AGAIN!!! The chain wasn't what we ordered either! And even the box it came in said Made in China.

It's February 13th and they are still advertising "Guaranteed delivery by Valentine's Day" yet I ordered something on February 9th an hour after their cutoff (3 PM instead of 2 PM) so they didn't ship it until 2/12. UPS says I won't get it until the end of the day on Valentine's day (at which point I will be returning it and shopping elsewhere because of the poor customer service that followed).

The reason for my review: Purchased some earrings online. After I made the transaction I called to verify how long it would take and the representative told me a longer time than I anticipated so I ask them if they could cancel the order, I called a couple of seconds after I placed the order. I spoke to four representatives and one supervisor. Still no help in canceling my order. After fighting with Zales representatives I found a corporate number myself to call and I explained to the gentleman what I have been through and he assured me someone would call me back. However no one never did.

If there was a way to rate them with (0) stars that is what they would get. Sorry this might be a little long but worth the read. I wish I would have read the reviews before this nightmare started. My fiance purchased me a diamond ring from the Zales store in Muncie, Indiana on 4/22/2017. Liked the ring when I looked at it, hate the ring now. So we paid cash for the ring and it was quite pricey. (7) days later we were back in because a diamond fell out of one of the bands. They said it would take about 4-6 weeks and I wasn't going without a ring. So we told them to send in a ring and have it sized and solder the other bands to the ring. So we waited another 2 weeks or so for the 2nd ring. No phone calls from anyone. Had to keep checking in time to time.

2 years ago I inherited my grandmother's ring. I took it to Zales to have it cleaned and inspected since it's about 30 years old. I was informed that the prongs needed replaced to make sure I didn't lose one of my stones (2 sapphires and a ruby). I chose to do that since I wanted to wear it and I really value this ring. I paid $250 to get new prongs and I wear it semi-regularly. Yesterday my ruby fell out. I have no idea where it is. I took it to Zales since I had the work done to prevent this outcome.

I bought my wife a Medical Alert Bracelet in May of 2016 from Zales online. After several weeks it finally arrived and looked great and had her medical situation engraved on the back. Within a few months we could tell that the engraving was starting to fade. A year later the engraving is completely gone which makes the bracelet worthless. Since we did not purchase the protection plan we were told by Zales customer service that there was nothing that they could do about replacing it. We took it to our local store and they agreed with us that the bracelet should not have faded off and that it was defective but there was nothing they could do because it was an online purchase. We are so thru with Zales.

IT'S A LONG STORY BUT IT IS SO WORTH THE READ: Please read this if you're thinking of buying from Zales because you will change your mind!! So my fiancé proposed to me in May of 2017 with a ring that he purchased from Zales. The ring was too big and I originally put a ring guard so I could wear it for a while before having it sized. We then had a vacation scheduled so I figured perfect time to drop it off and have it sent out for sizing and I’ll pick it up when we get back. So they stated 4-6 weeks for the sizing, no problem. Then when the ring arrived I received no call that it was in the store, I had to call them and they said “Yea it’s here”. Ok fine. But then... THE DIAMONDS STARTED FALLING OUT (4 diamonds to be exact) so when I brought the ring back the first girl said it’s because I’m “banging my hand around all day”. -_- Why would you even assume that? And no I don’t, I sit at a desk all day.

I ordered an item with the promise of before Christmas (I have the email to prove it). It's now January 24 still no item. I called customer service and they told me because it was engraved that it no longer would be before Christmas which wasn't written anywhere on the website and he couldn't find it either, so then he told me it would be delivered January 8. January 24 still no product.

I ordered a few gifts for my boyfriend‘s family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this embarrassment, Zales sent me a gift card, with which I bought this ring. Well, they put me through hell for this ring, especially in the pickup process, for which they were very rude, uninformative, and did not even give me a box to take it out of the store in. It was finally ready to be picked up, and I got it the morning of January 20th. The band looks like it was put in a ** blender and is completely tarnished on top of that.

I ordered a special necklace for my daughter, from her 3 year old son, for Christmas. Order dar 12/13/17. Never came in. Called customer service SEVERAL times. It was either busy or I was on hold for at least 30 minutes. I also stopped in their store at Galleria Mall, was told I would get a phone call back that day. No call. No one wanted to help. AND the necklace won't be done for another week or so. I WILL NEVER ORDER ANYTHING AGAIN FROM ZALES. THEIR SERVICE IS HORRIBLE. AND I HOPE NO ONE ELSE DOES EITHER.

I ordered an engraved ring. The name was spelled wrong when I received it. It has taken 3 phone calls so far just trying to get a return shipping label. Not to mention all 3 times I have called I have had to wait on hold for over an hour. When I placed the order online it showed the product on sale but when I checked out I was charged full price!

Let me start off by saying that this is my first time shopping with Zales and trust me this will be the absolute LAST! Customer service is terrible & site is false, misleading, & deceiving! I placed an order on Sunday, December 10th for a locket. This was at the time when they promised before-Christmas delivery. As the days get closer to Christmas, I start to wonder when I will receive a shipping confirmation e-mail. I call the customer service number and my wait time is 150 minutes! Really??!!

Never again will I order from this place. I wish I read reviews from here first. I am having the same problems as everyone else. I ordered a ring for my girlfriend for Christmas back on December 4th, a week before the order December 11th for Christmas delivery. I have yet to see any change in shipping. I've spent literally HOURS on the phone with these people just to get the same answers its processing. I even went to my local Zales where it is supposed to be delivered and they called the store support number, all they can tell them was it will be shipped out by the 21st.

I literally placed a order with them on the 8th of December. My sale was cancelled for no reason 3 days later. Placed another order on the 12th and everything seemed to be fine. I spent over 7 hours in the past week on hold because I was told it would only take 3 days to process and 2 days for shipping. I read a lot of reviews today and everyone is experiencing the same thing. I even talked to a supervisor and she directed me to a department that had nothing to do with my order. I cancelled my order today because I'm getting engaged soon. I went to another company and bought a ring today and have it in hand now. Cannot believe how crappy the customer service is. Looks like they are going to lose everyone business because of how dumb they are. I will for sure tell everyone I know and put bad reviews on every review place I possibly can. So if you're reading this don't buy from ZALES EVER!!! A scam company for sure.

I ordered a necklace on Nov, 21, 2017. I haven't received one email on status update and like many here it just shows status unavailable!!! Chat button does not open and now the phone is busy. What a horrible ran site, and business this is. The one time I DID get ahold of someone to cancel they said they contacted the vendor and it's too late to cancel but yet I still don't have my order. Today is 12/21/2017!! Buyers beware. Place your order at your own risk. Amazon is 20 times better and faster. I have been treated great in the store when I purchased but this online ordering is a joke. You can't get ahold of anyone. No one can help you. Not one update received on my ** order. I'm so furious.

I place a rather large order on 12/18/2017 with a guaranteed shipping delivery before Christmas. My debit card was charged and now it is 4 days before Christmas and before the weekend. I still have not received a shipment notification. None of the customer service phone numbers will work. The chat option does not work. I have tried to contact the corporate office and no one answers there, either. I'm beginning to think they are out of business. There is no email address to contact anyone. I am very, very frustrated. Whats it the answer to this madness?

Zales has been the worst experience thus far for my holiday shopping. I ordered a personalized wallet on 12/14/17 and there is still no shipping info available although the website states it would arrive before Christmas. When I call to speak with a representative there is ALWAYS a 129 minute wait and the online chat option is a joke! I can't get through to anybody! I have been charged and left wondering about the status of my purchase. I feel scammed and unhappy! GOODBYE ZALES, YOUR BUSINESS SEEMS TO BE DROWNING!

I ordered a pair of earrings on 12/14 and paid for 2-day shipping. On 12/19 my husband called and spent 90 minutes on hold trying to find out the status of our order. The man who answered wouldn't give him any information because I was the one who placed the order. Seriously? You don't need to verify birthdate or SSN, what's the deal? So he promised a callback. When he called back, he told me that my husband was rude to him (which I don't blame him because that's the most ridiculous policy ever) and told me that there was no update because they require 2 business days for processing (keep in mind that it's been 4 business days at that point), that my order "should ship out on 12/20 or 12/21" and "the latest you will receive the item is 12/22".

Signet Jewelers is Zales and other companies and they don't help you at all. I should have read the reviews below before ordering. They don't answer for almost an hour. When they do answer you they lie to you and say it's shipping tomorrow and it doesn't. I ordered Dec 11 and today is the 20th and it's still pending. I'm on the phone now waiting again. Run away. Don't use them.

I ordered a bracelet on Dec. 2 and as of today still nothing. Unable to contact anyone. Wait time to speak to someone has been 1 hour and 51 minutes. Zales is truly the Christmas Grinch. I will never do business with this company again. I highly recommend that you go to another store. Read all the negative comments and understand whats being said here. Stay away from Zales.com.

I am disturbed by the horrific customer service I have experienced by Zales. I was thinking that the name spoke for itself. Sadly mistaking. I ordered customs jewelry for my daughter for Christmas. No order status updates, hold times over 60 minutes. After 1 hr wait I finally spoke to a rep that assured me that I would receive my order before Christmas but I have lost all faith that will happen. So now I have to explain to my daughter that her jewelry is not coming in time and due to the large amount of money I have spent I can't just go out and buy new items. It’s absolutely the worst customer service I have ever experienced.

I have never seen a more incompetent company. They essentially make it impossible to contact customer service. They represent one of the major issues with older U.S. companies. They believe that arcane processes for customer service where no one actually gets any help works. Unfortunately, not only does this process not work but I guarantee it has resulted in significant lawsuits and complaints for the organization. I do not plan to purchase anything from Zales ever again. I placed an order for three nameplate necklaces on December 14th. The website assured me that I would receive the order on time.

I wish I had read the reviews prior to placing my order. I placed an order back on 12/11/17, they stated it would be here before Christmas, I have tried to contact them, no one answered the phone, I finally got my call to go through to receive a msg stating a 75 Minute wait, online chat no one answers. THIS COMPANY HAS TO BE THE WORST EVER!!! DO NOT BUY ANYTHING FROM THEM, NO CUSTOMER SERVICE, NO DELIVERING THE PRODUCT. Just one big letdown, there are plenty of other Jewelers out there, please save yourself the pain and go somewhere else!!!

After I waited on hold for two hours to cancel my order, I got home to find it on my doorstep. Then I got an email apologizing for my experience and an e- gift card to the store. So I wanted to make sure to include that I did receive my order before Christmas, just late. Also, for some reason, customer service had no information on processing, shipping, tracking or anything.

I placed an order on 11/9/17 and still have not received it. When I check my order status online, it continually states that the status is unavailable. No matter what time of the day I call customer service, there is always at least a 30 minute wait. I've tried online chat and nobody ever responds. I've called the store closest to me and they can't help. Christmas is just a week away and I'm extremely unhappy!

I ordered a necklace for Christmas 2 weeks ago, it says guaranteed delivery by Christmas if you order before the 13th. I ordered the first week of December. My order still says pending online. I've called customer service 6 times. 3 times the wait was over 50 minutes then I got a voicemail that says leave your name, order# and telephone and someone will contact you. I left 3 voicemails and no one has called me back. I've tried using their chat on their website. That feature has been down for the past 6 days. It finally worked today.

I ordered a ring over a week ago. Called 5 times. First 2 times I was told it’s pending. The next 3 times I asked to speak to a mgr. Connected to wrong ext. then the last time it said, “Your wait time is 21 min.” Then 1 min. Never got to anyone. Called my credit co. to stop payment. Had to cancel my credit card and get a new card. I always thought this was a trusted co. I was wrong. Never received the ring.

I ordered a emerald Unstoppable Love necklace for my mother for Christmas, well when I was ordering the necklace the website shut off so the order said it did not go through so I ordered it once again. Well I got an email saying that both of my orders had went through so I called customer service and explained to them what had happened and the lady was very nice and said they usually don’t cancel orders but they might in this case so she left a note in the account and told me to call back in three or four days.

I ordered online a watch and bracelet for $375 then I went on the next day and they had it on sale for $275. When I contacted customer care they could not give me a credit for the difference that I had to order another one and then return that one. So basically I had to hold my money for a certain period of time just to get it cheaper. When I got the 1st one I went to Zales outlet and returned it. They were able to find that order and return it but it took one hour to complete. Then when the other one came in I decided to return it as well because I did not like it when I got it. When I went to the store 3 separate times they were not able to return it because every time they said the online system is going thru an update and it is not working. I even called the last time I went and they said it was working to come on in.

I purchased a ring for my now Fiance and when we got it appraised it was valued at 50% below what I paid and pretty much got a "tough luck" from Zales. Originally the Ring was 6k and they had a sale going on which brought it down to around 4500. All appraisal places valued the ring at 2300, to top it off, one of the small diamonds on the side of the ring has already fallen off. This ring was purchased in April, and they have a 6 month cleaning that comes with the warranty which examines all the prongs and diamonds. Not even a year into it and we are already having to deal with missing diamonds.

Zales absolutely ruined my wedding day. I purchased 2 rings on zales.com on November 12, 2017 for a wedding planned for November 23, 2017. I was given no indication that orders could be delayed. I did receive one of the two rings on November 20, 2017, and the ring was absolutely hideous. When I called to inquire where the other ring was I was told that it would not be shipped for 3-4 weeks. I took the one ring back to the retail location and they did return it, but told me that I would not get an actual credit on my account for 3 days...1 day too late for my wedding. As for the second ring, that they have not shipped yet, I was told that I could not cancel my order and would not have the funds released on my account until I receive the ring THAT I DO NOT WANT.

I paid my account off in full online on 10/21/2017 through mygemcredit.com, and received a confirmation number for payment. Today, 11/16/2017, I received a bill from Genesis who is the new processing company for Zales, stating that I was past due on my account and additional late charges had been incurred. I contacted the company and was told that all payments made to mygemcredit.com after 10/19/2017 had been DELETED.

I do not know what happened to this company, but, at one time they sold nothing but quality! Beautiful jewelry. Now OMG they sell nothing but cheap, non-quality jewelry. I've bought several pieces. They turn black discolored. Very weird. Very cheap. I will never buy another piece of jewelry from Zales. Very sad. Overpriced, cheap jewelry. No quality whatsoever. Don't buy from them.

I ordered this ring 6 weeks ago and still have not received it or been notified of any kind of delay. When I call the online number, I'm on hold for at least 15 mins. They keep contacting back of house with high priority because I've called so many times, and they're supposed to respond to me in 24-48 hrs, but it's been over a week and haven't heard anything. I've dealt with rude people when I call. I saw the price had decreased so I called again and they said they couldn't adjust the price for me. People are not helpful when you call. All they can tell me is it's "processing" and try to get me off of the phone. I do not recommend ordering anything from Zales. They take longer than the 3-4 weeks. It's been 6 with still no word, still have to wait for shipping, and have to send it off for 2 more weeks to get it resized. I should've gone to Jared's.

Recently I purchased a pair of diamond earrings at Zales in Sebring Florida. After a couple of weeks I decided I wanted to return them and I had never worn them. The man in the store told me, "No way!!!" When I showed up for my six months check-up to keep the warranty a very nice lady helped me. I told her they had never been worn so did not need cleaning. Of course she asked WHY. I explained I had returned them for a refund and the man employee in the store told me that was not possible. This sweet lady explained to me that any purchase could be returned for a full refund up to 30 days after the purchase. I was LIVID!!! Now... The 3rd store has closed that were in my area. Bradenton, Pt. Charlotte and Sebring. So I have to travel a great distance to get a refund on 4 warranties that I bought on jewelry. Corporate told me I would get a refund. Wonder what the Lakeland locations will tell me whenever I get to that???

Livid at how my ring was returned to me after sending out for cleaning. Waited a month and then had to resend it out the same day to replace sapphires on engagement ring and one diamond on wedding band. Will never send out again! If not properly fixed this time I will contact corporate.

I thought diamonds could not break. Wrong, Zales sale crap and will not honor their life time warranty. DO NOT BUY FROM ZALES. I am living a nightmare and will never shop at Zales again. Irving Mall currently has my broken rings, which they refuse to fix.

Never can find my over $3000 purchases. First off Temple, TX mall service is horrible. Second, every time I go in for my husband or my ring they claim they can’t find where I purchased these rings or the warranty. It takes 15-20 min to find. I even been sent home to search for receipt and back multiple times for a 2 rings I purchased not even 3 months ago.

I have had nothing but bad experience with Zales. My fiancé bought me a ring enhancer for my engagement ring, within the first month of having it a diamond fell out while getting it cleaned at the store. Not only was I mad that a diamond went missing in the first month of having it, the lady who was cleaning my ring made it out to be like it was already missing come to find out the diamond to my ring was found on the bottom of the cleaning machine. Then when I finally got my ring back they tried charging me for the damages they caused to my ring. A month and a half after getting my ring back two more diamonds go missing. I've had my ring for a total of 3 and a half months and already have had 3 diamonds go missing. Not impressed with Zales one bit. I would never recommend this place to anyone. I wish I would of known how crappy this place was. Otherwise I would of went elsewhere.

I paid the account in full back in July, and had verified the balance was 0.00. Now almost 5 months later I get an invoice for 20.00 in interest and 22.00 in fees. When I called in the first operator was rude and had no desire to assist. She transferred the call to a floor manager who listened and took the time to review the account and remove the fees. I will remain a client due to his actions alone.

I have been a customer with Zales for over 20 years; so needless to say I am a VIP member. But nevertheless my husband and me had gone into Zales here in Dallas at the mall in Frisco TX; three weeks ago to have three rings of mine repaired. Initially when we walked Into Zales it was crowded with lots of customers which we had no issues with waiting our turn. All the associates were busy helping other customers so we waited patiently not saying a word. The manager who I did not know was a manager at the time because I have been going to the store over nine years, she was just a regular customer service worker at Zales. I have worked with her before never did my husband or myself have any issues with Laura or something like that I just know her name started with an L and she is the manager now.

Very poor customer service! Trying to charge me for work not done. Then work that was done not worth what they charged me? Never will I go there again, just scissored my Zales card!!! Do not waste your money!!!!

I bought 3 gift cards within 2 weeks for different occasions. I gave them as gifts with a nice amount on each. All 3 parties contacted me and said there wasn't any money on the cards!! I can't tell you how embarrassed I was. I am beyond frustrated. I had to call and call and call to get help. Nobody contacted me. I had to call to keep getting help. It has been the most frustrating few days I have ever had. I finally got my money on 2 of them, however I am still waiting for the 3rd card to have money. They were nothing but rude and insensitive. Never apologized for this. I will NEVER do business with Zales again!!

I purchased jewelry and was given a "premier reward" toward my next purchase. "Buyer beware". They will not let you use this with anything that has been marked down. So if the item is 20% off you must pay full price on the item in order to use the "reward".

I bought my granddaughter a sterling silver ring with a heart around a garnet and diamond chips. The ring broke and they wanted more than the ring cost to fix it. I didn't buy the warranty because I've worn jewelry all my life and have never had a ring fall apart. She would be told one thing from a sales person who was mostly nice only to have the lab call to tell her it couldn't be done. The ring could not be replaced because they don't make them blah blah... They were rude and we will never buy from Zales again. The ring was not cheap but they told my daughter that it was a different price. She lives in Colorado. Don't buy from Zales or you will get crappy quality and rude hateful people to give your money too.

When my husband purchased a diamond wedding ring set a few years ago, we also purchased the warranty in case diamonds were lost or the ring needed to be repaired. I had to have the ring inspected every six months, which I have done, in order for the warranty to stay active. I went to our local mall to have it inspected and the store had closed down.

I have been a faithful customer of Zales since 2012. Every diamond I've ever had is through Zales. My wedding set worth 5,000 and another ring worth 500. When you buy a ring from them they offer you insurance so you pay the extra money for the insurance coverage of your diamonds. Today I got a letter in the mail saying I will no longer have insurance coverage on my rings. I have done ever inspection because you have to get your ring inspected every 6 months. All of a sudden I don't have coverage that does even sound legal. AS far as I am concerned They owe me about 50 dollars for every ring I have. I'm sure I'll need it to fix it whenever my ring gets messed up. This is theft. My parents have bought rings from Zales as well and they got the same letter. Let's just say I'll never buy anything from them again.

On 04/07/2017 I went into the Zales outlet store in Philadelphia Mills mall. I decided to purchase my husband a ring. We decided on the 1 karat Ever Us men's wedding band, we met the store manager Evalina at that time and she encouraged us strongly to buy the ring. I said "Fine" because my husband loved it and I had cash to buy it, Evalina suggested that I apply for a Zales card even though I repeatedly said I had enough cash. She insisted why pay so much at once if I could get the card so I did. She rang up the ring for the cost of 2,253.53. That was the ring and lifetime protection warranty.