Zales

Worst...paid for a custom band. It arrived late with a missing diamond on mold (why or how this got approved no one knows) was told the 3 diamonds would be bigger and for better (false). Sent back, mold arrived, and we approved. Band arrived weeks late with no calls and the wrong size. Called Montgomery GM and went over all the details and she said felt this was a good experience for myself and other customers. Wanted more money to mend band minor repair, and resize to the wedding ring while pushing a garbage warranty. Who hired this person?

Worse experience. I recently purchased a ring, and the delivery date was set for 12/23/22. When I checked online the package was never picked up by UPS and Zales only created the label. I called them twice and they were very rude to me and finally, I was told to wait 14 days to get an answer about the package if it was going to be delivered or not. Meanwhile, they refused to cancel the order and refund my money since I told them there is no reason to be given someone a Christmas gift a month later.

Made a purchase on a day before Mother's day 2022 with my debit card. With 2 swipes, 1 dropped, 1 proceed still wasn't able to take the items so ended up paying cash. Till this day I haven't been able to get that debit charge refunded to me. I sent all documents, email and in person. No response. (BEWARE WITH DEBIT - CREDIT USES.)

I had a $100 giftcard for Zales that I went to use and Zales told me that I had used it 2 months prior which was a lie. I was infuriated by them. I said I had just now scratched off the pin in front of witnesses and Zales said I was lying. I never felt so hurt by a company in all my life. I thought wow they probably collect $1000's dollars by this practice. Buyer beware of Zales and their giftcards as they rip you off. They say you spent it when you did not. Then the rep deleted a part of the conversation... Thank God I copied it. Zales treated me disgusting and I don't recommend anyone go there for giftcards as you're be the victim of this too! Shame on Zales!

I spoke to 3 Zales sales representatives today because I got an email saying my order was canceled due to an issue with my shipping address. The representatives lied and said my bank canceled the order, though my bank proved they approved it. Zales has cost me hundreds of dollars and ruined my engagement plans and the rude representative hung up on me when I asked for help.

I ordered a Movado watch from Zales for my husband for Christmas. UPS lost the package, and has listed the package as lost on the tracking as well as informed me by phone that it is lost. Zales has opened an investigation, and will reply only by email within 10-14 business days. There are 13 business days until Christmas, so it is very unlikely that I will get a refund or replacement in time. This is an expensive gift that I will not be able to replace without a refund. So I am out the money and have no gift for my husband for Christmas. Literally the worst experience I have ever had with a company.

Made online order on 24-Nov-2022 for pickup at a local store on 02-Dec-2022. Item never arrived and both the store and online distributor blame each other. Never received item and never refunded. Company has "escalated" the ticket number but hasn't reached out.

I made an online purchase of a diamond necklace for my granddaughter, for her birthday. A pair of earrings were sent instead. The earrings were someone else's order. I spoke to customer service, and they informed me I had to wait 7-14 days for them to try and locate the necklace and if they could not locate it, then they would give me a credit. After thinking about it, I decided that was not acceptable. So, I called back and was told if the earrings were returned to a Zales store I would receive a credit. I called the store to confirm that this would happen and was told yes.

First, my husband bought me a enchanted Disney sapphire and black diamond ring from Zales, the sapphire fell out after 3 days of wearing it. Luckily I found the stone. They charged me to reset it. After wearing it 2 days...again the sapphire fell out...again, I found the stone...charged me to reset again. At this point I'm terrified to even wear the ring. #2. My husband bought me my dream ring..The enchanted Disney black diamond evil queen engagement ring...quite a ring!! After a few months the black diamond fell out and I could not find it. I brought to Zales and they told me I have the protection plan and they would replace the stone. A month later I was called to come pick up the ring.

I purchased a rose gold and diamond ring here in November '21. By March, 2 diamonds had already fallen out. I called the store and was told that a manager would be calling me back. To be very honest I wasn't able to wear the ring so I had forgotten about it. I called again yesterday and was told that there was nothing they could do and the repair would be over 600.00. I said the ring was only 543.26. She said repairs were very expensive. They charge 76.00 for each retip of the prongs which she guessed was the problem. I asked how a new ring could have prong problems. She said sometimes it happens. So if the store is aware that sometimes their rings are defective, why would they not take care of the issue, was my next question. I was told it wasn't their policy. I asked how much she estimated the repair to be with replacement of the stones... She said it would 608.00 for the tip repair and 200.00 for the stone replacement.

Specifically talking about Rafina at the Green Acres location. She have been a great help, since March of 2022 I’ve been seeking help getting my ring fixed and no one cared and help like Rafina did! She’s treated us like her own daughter and son. We have never felt like we would be worried about our wedding coming up and won’t have a ring. Sometimes we don’t even have to go in to get the help we needed. We spoke to her over the phone and our needs are met! If you go there you should ask for Rafina. Majority of the salesperson only cared about the sales and not the customers but Rafina have been with us through it all from the beginning to the very end! I won’t prefer anyone else!

I called their customer service line to cancel my order and they refused to cancel it and they told me that I have to wait till it get to me then I have to return it and it’s is suppose to take 2 more weeks to get here. They have terrible customers service and are extremely rude

I bought my girlfriend a $240 gold bolo bracelet from Zales online for Christmas. It broke within the first 2 months. Got it fixed by a jeweler twice but it continuously broke in the same spot. Couldn’t return it because I didn’t get the warranty and I couldn’t get store credit because I didn’t try and get it fixed by the Zales jeweler. Also, No help from customer support, long wait time on phone. Won’t ever be buying this cheap jewelry again.

Where do I begin...? Do I start with their customer service is rude, disrespectful, liars and condescending not to leave out the discrimination and Zales customer rep Marie asked me why I wanted a store credit Instead of waiting for the check that she and four other CUSTOMER SERVICE REPRESENTATIVES told me four weeks In row was on its way, I'm receive it any day blah blah blah! Mind you I returned a watch I purchased because I had felt guilty I spent that much money on myself because of a sudden loss of income for my family so I returned the watch which they made me return to them and given a receipt to prove I returned since all 3 stores within 2 hour radius couldn't come up with $297.50??? Really $300. A corporate chain store in the jewelry industry can't produce less than $300?

I order online my mother a necklace that was engraved with all our names, when it came the names were spelled wrong. They were spelled correct on the receipt and order form. I went to the store to return as I was advise it would be quicker but that was all a lie. Let's just say I couldn't get a exchange or a refund. They had to send it back to corp. They told me I can make a new purchase on another one but now I'm already out of several hundreds of dollars on the first purchase. Needless to say I'm over my 10 day mark. I still don't have my refund. The rep told me it can take up to 30 days to get my refund. This is not customer service and not my fault the stupid 3rd party they have engrave things didn't pay attention to details. I never see a company do this to the customers. I would never again look in Zales' direction.

PLEASE HELP! I signed up for a Zales account so that I can improve my credit NOT HURT IT! I signed up to have auto payments. My first payment did not come out. I thought I would get a statement but I didn't until March the 27th. When I saw this I called that day & made 2 payments & the lady said I was on a recorded line. If I made my payments it would be fine so I did. But nothing came through. I have over draft protection plus if anything ever happens it would come out of my savings acct. Nothing ever showed up. Then my bank told me that there were some many complaints about them that they had to put a hold on the account which made my payments again 4 hours late.

All I want/wanted to do is buy my mom something nice for Mother's Day. Every time I press the next button to continue on to billing it goes BACKWARDS and brings me back to if I want to pick it up or deliver. I can't pick up because it's sold out so I have to have it delivered.. Then is the billing info after I'm done with my billing info it brings me BACK To shipping info. Very frustrating!!!!

My wife just sent me a picture. On the second day of owing the Marilyn Monroe collection ring, one of the diamonds fell out. You are a fool if you don't take heed to my advice. Keep your money and purchase elsewhere, really!

I wish I would have read some reviews. Terrible service... the worst automated phone system I have ever used. The ring is small for the price. Zales is a greedy corporation, charged me a late fee twice when I paid on the due date, maybe they will wave it... I'll be asking. I'm going to pay it off rite away before they have more surprises. Support a company that appreciates you... it's definitely not Zales.

Awful, the sales reps are rude, did not show any understanding of the situation and how frustrating/upsetting it is. Sent my ring in for a prong repair, took over a month in the first place to get it back. Then was informed my ring was "damaged beyond repair". It is clear that the diamond was either swapped or severely damaged while being repaired. The only options were to take my damaged ring and just accept it as is or GIVE them my ring and get a completely new ring... while they keep my original ring. The whole point of an engagement/wedding ring is the sentimental value so the fact that they expect you to just be okay with the fact that they damaged the ring, and then don't want to allow you to keep your sentimental ring is insane.

Return an item from a purchase online, to the store and waiting two months now and I still have not received my refund. Numerous phone calls waiting for hours on the phone and lied to about a refund check they send which was never sent. Still trying to resolve the situation.

My wife seen a good sales online from Zales for a bracelet she wanted for Christmas. Which would've made my Christmas shopping very easy. I went on the site, My first problem, I wasn't able to get the discount price, I called the customers care line and was told that price was only available 24hrs and only online. No problem. I brought at the original price because they stated if you buy now you will receive it by December 24th. Am cutting it close. On December 24th UPS knocks on the door I the signed, Package box completely seal. Upon opening the box and seeing Zales beautiful bracelet box. The Zales box was empty. No bracelet in the Zales box. I called their customers service and was told it will take 14 days for them to contact me. No one has contacted me yet. Is Zales running a scam. I left the rest up to my wife who had a very disappointing Christmas. Thank you Zales for ruining our Christmas.

Please, don't believe the commercials you see about this company. They are greedy and unfair. I ordered my grandmother a Christmas gift on Nov 18th and the pick-up date was scheduled for December 24. Strange? It gets worse. I called ahead of time to make sure the item was there and unfortunately it wasn't. I called again later and it still was not there. I was told to call the company and without my knowledge the item was returned to the warehouse. I received no email, text, or phone call about this. So, no special gift for my grandmother on Christmas. Fast forward to now I've gotten at least 20 different responses about a refund and still no contact from the actual company on the matter. So, my advice for anyone is if you have money you want to just freely give away and never see again, give it to this awful company. Save your money and go elsewhere.

I bought a pair of diamond post earrings online. They arrived in a timely manner however one of the backs did not fit the post..it was too big and kept falling off. I contacted customer and was told they could not sent another back. I was also told I could not return them to a local store even tho it said you could when I ordered them. I was told I would have to go online and fill out paperwork and ship them back and repurchase them to see about getting a new back that fit. Absolutely ridiculous and will NEVER buy from Zales again..A Hassle for such a small thing plus false advertising...** Zales.. totally **!!

Bought a monogrammed ring with birthstone. The ring got here and the stone was lose, now a week later the stone was lost and they are not willing to replace/fix it, by the time you pay for the repair it'll cost me more then the ring! Will never buy from Zales again!!

I ordered from Zales.com November 6, 2021 and the next day I called to cancel the order. I found out this morning December 7, 2021 that they did not cancel the order when I was checking my bank balance. They went ahead and charged me for it and is shipping the order I was led to believe was canceled. Now I will have to send it back and wait at least 21 days for it to be refunded. This caused an overdraft on my account. I’m on a low fixed income and cannot afford the daily charges. I DO NOT RECOMMEND BUYING FROM ZALES ONLINE. Apparently they DO NOT cancel orders. So buyers BEWARE.

Attempted to purchase a diamond tennis necklace online during their flash sale. They were offering $50 off $200, $200 off $700. The necklace was $879.99. The site also stated that all discounts would be applied at checkout. As they were also offering 35% off. Well, when I got to checkout, my total was $934.99. No discounts had been applied. The customer service rep told me that the necklace was not eligible as it was already marked down. Nowhere on the site did it state that already marked down items were not eligible nor did it state offers could not be combined. Everything they offered on the website was on sale. I've just received a credit card from them. Needless to say, they can have it back. Their tactics are shady at best and this is not a company I want to do business with! Good riddance!

Please do not buy anything from Zales. They have horrible customer service and horrible quality jewelry. Purchased a ring set from them and got the extra warranty. They are now refusing to fix the rings due to inspections not being done while their stores were closed during covid!!!! They want me to pay for the repairs before they reinstate the “diamond bond”. Total rip off & disgrace to their customers. Would not recommend them to anyone and will never buy another thing from them.

Ordered a 3000 dollar engagement ring the end of August and was assured it would be delivered no later than September 15th. Made a 1200 trip for the 22nd and 23 in NYC to propose in times Square. Called 8 times about it not being shipped between the 14th and 20th to get nothing but rude unprofessional service and was told to just calm down. Well went to NYC with no ring. Wasted 1200 dollars to have them not have the ring delivered when guaranteed it would be. Ring came in on the 28th and they refuse to do anything to compensate me. Worst company ever and I won't stop until I find a way to have something done. You can't ruin special occasions and cost people boatloads of money and get away with it.

I purchased $1,100.00 for two pair of earrings including the warranties. After realizing the poor quality, I returned the earrings, and all was refunded except $109.52 for one of the warranties. The initial purchase was on, 9/9/2021. The return was on, 9/12/2021, today is, 9/27/2021, Zales still have not refunded the, $109.52 because of what they claim is a glitch in their system! However, the salesperson who sold the earrings to me, called me on, 9/30/21 and said to do the following;