Zales Reviews

I have used the same products my entire life. It’s definitely not that! So I told her that. Then she states for me to bring the ring by with the paperwork so that her onsite jeweler can take a look at it to see what he thinks. Seriously! ** do you think?! Obviously, there is a generic chemical or a product they are using that is causing the issue. Bottom line, I cannot wear my rings. We paid $4,000 for and they don’t really care!

Also, if the onsite jeweler is there, why in the world does it take 2-4 weeks for things to come back! I may be contacting an attorney if something isn’t done soon! Ridiculous! One final note, good luck with customer service there. I would seriously rather spend my day get cauterized! I have been in the store 3 times recently and no one spoke to me or even looked my way for at least 20 minutes!

When I asked the manager to pull out rings that were similar to mine so I can show him how they should (and did) look, he refused and said I was right and they should not look like that. He said he would send them back but he did not want to rush the repairs so he was not sure when they would be back. In my opinion, this is theft! I did not ask them to resize my rings at all. Even if I had, there is no way they should have been that thin. I could not believe they would even let something like that slide! Is there anything I can do legally since they did take gold off my rings?

Upon delivery, my fiancé didn't notice (but I did) that the jeweler did not give us the celebration setting - instead, he gave us a generic tiffany setting. Because palladium is a rare metal, I assumed that the jeweler may have had difficulty obtaining the ring; this was the only setting available in palladium. I decided the replacement was okay, because I really wanted palladium. I didn't contact Zales at this time.

However, a professional, independent appraisal revealed that the ring was actually white gold, not palladium. I contacted Zales to see what they would do to fix it. They offered to get the original in palladium or upgrade to platinum. That sounded good, but after the jeweler told them he couldn't do it in palladium, Zales said my only option was to allow the jeweler to choose a different ring with a cathedral setting and reset the ring in that setting.

That's ridiculous. Zales breached the sales agreement as well as multiple express and implied warranties of fitness and merchantability. I would love to sue them. Also, the manager Pam told me that I was not the first customer that had come to her complaining that the Zales store had sold the customer something inconsistent with the claims made at point of sale (e.g., appraisal revealed significant inconsistencies with Zales representations of the goods). My fiancé and I relied on Zales’ expertise to pick out the right ring and order it in palladium. When we found out the switch and complained, Zales didn't even say they were sorry. How many other customers have they done this to? I wish this would get exposed on the ** or some other bridal website.

When I went to pick up the ring, I discovered that they charged me 2 repair charges since they said the ring had to be sized up 2 sizes. I was not told there would be 2 charges; $49.00 + $39.99 plus and additional charge for cleaning the ring up, another $19.99. In total, they wanted $119.00 to size a $97.00 ring. To make matters worse, they didn't add any additional silver to the ring. They simply stretched out the existing band, making it quite thin. When I complained, they did knock off the $19.99 charge. So I paid the price of the ring to have it sized! I am angry about this and feel that I was badly used in this exchange.

So here we are in august of 2011, just informed today that the check had been cashed. We have been waiting and the check has been in transit, for FOUR months now! Now it is sitting in alabama under "suspicion of fraudulancy". And there is a good chance we will never see that money cause of a mistake THEY made! And they are not planning on in any way reimbursing us. Bottom line! This isn't the first bad expirience I have had with zales!

I was told they would make a request and when I picked it up, only the one pin had been epoxied. This has been going on now for nearly a year, if not longer. The store manager, Lindsey, was very rude and I did email Zales Corporate to notify them of my experience. I did not receive anything back. Finally, when I had a chance to take the bracelet back (June 9, 2011) I called corporate before I went. I was informed they had emailed for the store location, but had received no response. I told the lady I spoke with what was going on and she started a case for me and was notifying the District Manager and he would be in contact with me within 2 business days.

I then dropped the bracelet at Zales and informed the clerk of my case and the situation and she did remember the trouble I had been having. I called the store because I had not heard from the DM to see if he had been in to see my bracelet. I was informed he was not and he would be emailed to contact me by Lindsey. I also called Corporate on June 16, 2011, because it had been a week and no word back. I was given his office number because the lady on the phone said "that was very unusual of that DM". So I called and was told he had been on vacation the week my case was opened, so I left a message and I have still not heard back from him.

Today, June 17, 2011, I called back Corporate and informed them I have not been contacted and informed my case would be sent to the Regional Manager. I did inform the agent that I was contacting Consumer Affairs.

I have the Lifetime Jewelry Protection Plan, I do not want a new bracelet. The bracelet is discontinued and this was the first gift I ever gave to my husband. I want it fixed, all the pins epoxied, so he can actually wear it, without fear of losing it. I have been patient. I have always explained my situation clearly. I am not going to pay a watch shop to do it, as Lindsey advised. I did not cause this to happen, as I explained to her; they did.

Since I live in New York City, it was difficult to exchange the earring in CT. I tried to exchange it in a regular Zales in NJ, but I was told they would not accept the earring because it had been three months since I made the purchase.

A few months later, I finally had someone drive me back to the original Zales outlet. I was not allowed to exchange the flawed diamond earring for a similar one. Instead, I was forced to spend an additional $1,000 in order to purchase a bigger diamond stud earring set that had no flaws.

Now, a few months later, I notice that the back of one of my new and more expensive earrings is only a 14kt gold instead of the 18kt that I paid for. I'm very upset that I now have to go back to CT to request the right back piece for my very pricey earrings. I ended up having to spend far more money than I intended. It’s hurting me financially. Horrible store overall.

My son and I left. I have never been treated so rudely or in the manner that he treated us. There was not one other customer in the store at the time and now I understand why. It irritated me so bad that I went back in and confronted the gentleman and told him that he was the rudest person I have ever met and that my son had the money to pay for that ring and he may have lost a sale. He then tried to get me and my family back in the store. Never will I step foot in a Zales store again, there are other stores in the mall and they were all filled and I know why. We did purchase a ring in a different store. And they were more than happy to assist us and were very pleasant and took time to help him with his big purchase that was very important to him.

A couple of days later, in another city, I again stopped at a Zales store and found a more expensive ring that I liked better. This was on September 3, 2009. That receipt is attached labeled as Purchase 2. I returned the ring that I purchased on 8/30 and put the more expensive ring on my account.

On Purchase 2 receipt, it clearly shows a total purchase of $658.10. This is for the 2nd ring with the discounts, protection plan and tax. The receipt then shows a Total Return (which was the ring that he purchased on 8/30 and returned) of $175.28. This brought my Net amount due to $482.82.

My Zales statement shows a Balance of $658.10. This account had a zero balance previous to these two transactions. That balance of $658.10 is the Total Purchase prices on Receipt 2 before the return of $175.28. The statement then goes on to show both purchases. You will notice for the first purchase that it shows Previous Balance of $175.28, then Payments & Credits of -$175.28 and ends with Plan Balance of $175.28.

Zales uses Citicorp for their accounts. They have charged me for both rings and will not refund me for the return. I can't speak to anyone at Zales but instead they refer me to Citicorp. Citicorp receives all of the information that I have provided to you in the attachment and continues to tell me that they did credit me for the $175.28. I actually get very rude customer service from them because they are acting like I have stolen a ring from them. They keep sending me the copy of the receipt from the first purchase showing the initial ring purchase as if to say that I bought the ring, why am I now asking for the money back. Then they tell me that they did credit the money.

I have already paid off this statement in full in the amount of $658.10. Zales owes me a refund of $175.28 and I don't want it in a store credit because I will never purchase from them again because of this incident. I give you full permission without restriction and no liability to contact Citicorp and/or Zales to assist in rectifying this matter for me.

P.S. My wife loved the ring that I gave her. (She never saw the first ring) After a couple of months however, one of the small diamond stones fell out of the ring. She took the ring to the Zales store near where we leave to send it off for repair. I can't express to you enough how much trouble she had even in this instance. The ring was sent back with a grayish, smaller diamond that didn't match the other diamonds in the set. When my wife pointed this out to the sales lady (Betty at Arbor Place Mall in Douglasville, GA), the lady snatched the paperwork that my wife had from her hand, displeased that she was going to have to send the ring back off for a second repair. The reason why the ring came back with an incorrect stone was that this sales lady had sent the ring in with the information from the receipt for the first ring that I purchased and returned.

My wife now has her ring and it looks good, but the fight that we have been through and are still going through has diminished the sentimental value that the anniversary ring should have had. I thank you in advance for your assistance.

The problem is that it has been over two months, and the two rings that I have been shown as replacement have not been up to par. They have actually been worse than the first. The first had feathers in it, and the second had a horrible color. Since I viewed the second ring, several weeks have passed; and I have made several phone calls to try to get in touch with Noreen, since no one else in the store was willing to assist me with my problem. I last spoke to her on Wednesday, August 5; and she said that another ring was on the way and that she would have it no later than Monday, August 10.

Today is Wednesday, August 12, 2009; and I have not received any information on the status of the ring. I have called twice in the last two days, and none of the other employees would even check and see if the ring was there. I feel like I am being played and will end up with nothing. I am at the point where I am tired of their games and would just like a refund.

I have been waiting for months for a replacement and would really just like a refund. I was willing to accept an exchange at the start, but after I realized their lack of customer service toward my purchase, I rather take my business elsewhere.

Now that it is not the way it was purchased and I want to use my rights and not pay for the remaining balance of the purchase as described on the back of my monthly statement in the Special Rule section; the regional manager is telling me that they can only exchange the ring for equal or greater value. Why would I want to pay more when I've already been subjected to so much?

The ring is dull and dark. It doesn't sparkle like a diamond with quality sparkles.

I received neither email or phone call notification of this cancellation, hence my assumption of delivery. This example of reproachable business practices is the reason for my complaint. I should also note that I spoke with Rhonda at Zales today 9-13-01, and resent my original order, just to get my mother something ASAP. She deducted shipping charges, and sold the item to me at what it is selling at this time (it was an August birthstone item, so obviously it is not as pricey as it was when I ordered it). But that hardly atones for the pain and embarrassment which this transaction has caused.

In December, I then exchanged the ring for a different one. On my 2 year anniversary in January 2001, the diamond fell out of my ring. I was enraged. I once again went in and demanded a refund, but once again it was denied to me. I have had a terrible experience with the quality of the jewelry made at Zales. Also I have a friend who lost her diamond from a ring purchased at Zales after a year. I feel that the company should have returned my money. In two years, I lost four diamonds. There is absolutely no reason for this. They are in the process of replacing the once again lost diamond, but I refuse to go through this twice a year for the rest of my life.